How THE SPACE transformed client communication with Mangomint Connect

When Mariah Maven opened THE SPACE in 2014, it was just her, a huge room in a historic building, and a passion for ashiatsu barefoot massage. Today, she leads a 10-therapist team, teaches trainings that draw students from across the U.S. and Canada, and runs much of the business from home.

From solo practice to thriving niche studio

After a shoulder injury in 2018 forced Mariah to step back from hands-on work, she began hiring employees. The studio grew steadily and now specializes almost entirely in ashiatsu massage, making them one of the only multi-therapist ashi-focused studios in the region.

Leaving ugly software behind

From clunky logins to an ugly interface, Mariah's previous software was outdated, and it showed. Booking appointments over the phone was unnecessarily complicated because she needed a separate system just for the phone. Her team had to manually transfer sales from their booking software to a different POS, wasting countless hours every month.

She knew she needed to upgrade, and after booking an appointment with a colleague who used Mangomint, her decision became clear:

“The thing that sold me was that it was beautiful. The client experience was so simple and clean.”

Mangomint migrated everything– client profiles, gift cards, and email lists—making the transition seamless.

A better client experience

For an ashiatsu studio like THE SPACE, intake forms are a crucial part of the business.

With Mangomint:

• 90% of clients complete forms before they arrive

• Contraindications are caught early, avoiding awkward last-minute convos and cancellations

• Forms are attached to the appointment and client profile for easy access

Express Booking™ also transformed phone scheduling:

“I just need their first name, send a link, and they finish everything themselves. No more writing down credit cards.”

Running the business from home with Connect

These days, Mariah mostly works from home while her team runs the day-to-day in the studio. Mangomint Connect allows that setup to actually work.

Integrated communication threads in the Mangomint inbox house all two-way texting, web chats, appointment notifications, marketing messages, and call history. This centralized system allows Mariah to effectively manage the studio from home.

Using Connect:

• Calls and texts all run through a single Mangomint number (that the team transferred over from their old provider)

• Calls display the client’s name, so she knows immediately who’s on the line (after spending years having to screen calls by searching the number in her booking software)

• Her web chat helps her connect with interested website visitors and collects their phone numbers for quick follow-ups

• A client’s entire communication history lives in a single inbox

• She can see exactly what and when staff communicated to clients, and even add internal notes just for her team

“It makes things so much easier. Now I see all of that right away because it says their name when they call.”

Using Flows to build real relationships

Mariah uses Automated Flows to stay connected with both clients and students.

A check-in flow after first appointments starts real conversations and encourages feedback. For training students, a follow-up months later helps maintain the sense of community they built in their class.

“I want all of our clients and students to feel seen and heard, and to just feel connected to us, and to themselves.”

The bottom line

Mangomint hasn’t just helped Mariah book appointments or process payments. It’s helped her scale a niche, heart-centered studio, stay closely connected to clients and students, and run a thriving 10-therapist business, all without being in the treatment room herself.

“I’ve been really happy with everything. Mangomint helps my business run smoothly, even when I’m not in the studio.”