Hey salon owners 👋 Several of the 5 hair extension salons below start the client relationship well before the install, often with a consultation. Each salon handles it differently, and each section ends with one idea you can borrow.
What to borrow:REV's services page names its extension methods and closes with a note: a consultation is required to confirm pricing. Add the same note to any extension service you can't price before seeing the client's hair, and say whether the consultation has a fee.
Violet Teriti is the founder of ChaViv Hair, and she told Voyage LA she has been doing hair for almost 20 years. Her Instagram bio highlights her work with Russian Slavic hair.
What to borrow: On the same account, story highlights sort her work by method, including microbeads and tape-ins. Sorting your portfolio the same way helps prospective clients find work like the look they want before booking a consultation.
Extension Bar LA in Studio City focuses on the health of clients' natural hair, using proprietary techniques and 100% human hair. Founder Monique Hale has 18+ years of experience in hair and beauty, according to the salon's About page. A first-time consultation costs $25 on the Extension Bar LA menu and can happen in person or virtually.
Whatto borrow: That menu also gives each method its own upkeep timing. EveryBabe tape-ins are re-taped every 4–6 weeks, for example, and Bossbabe keratin bonds last 4–6 months. When your menu shows that timing beside each method, clients can weigh the upkeep before they choose one.
Address: 3949 Laurelgrove Ave, Studio City, CA 91604
Whatto borrow:Studio One Academy is an in-salon apprenticeship program paired with an online learning system approved and accredited by the state of Washington. With an apprenticeship of your own, new stylists can learn your extension method while they train in your salon.
Style Lounge Salon in San Diego pairs lived-in color with extensions. Its own extension line, Style Lux Extensions, uses Remy hair that is ethically sourced and silicone-free.
What to borrow: Owner Ally Cohen co-teaches an online masterclass, and Style Lounge's education page lists 1:1 shadow days with Master Stylist Katie Petitte. Stylists can also apply for a pro account on the Style Lux site. If you've built your own extension line, shadow days and a pro account let other stylists learn your method and buy your hair.
The methods and markets differ, but these habits show up in more than one salon:
Consultations come before installs. Extension Bar LA and Studio One Salon both start extension clients with a consultation, and Studio One also takes a deposit.
Teams build their own extension lines. Half of these salons carry a line their team created, and REV's Eric Vaughn has his own Bellami collection.
Teaching is part of the business. Studio One Salon trains apprentices in-house, and at least two others teach stylists from other salons.
Menus set expectations before booking. REV says pricing is confirmed at a consultation, and Extension Bar LA shows how often each method needs upkeep.
For a consultation-first menu, Mangomint online booking can prompt clients to call for services that need a consultation and collect deposits on online bookings. Automatic client forms can go out when a specific service is booked, so you can collect hair history before the client arrives. If you sell your own hair, retail and inventory tools can track your stock, including product used during services.
Jennifer Aguilar is a Marketing Manager at Mangomint. She majored in engineering and has a passion for marketing. When she's not brainstorming her next move to help beauty businesses succeed, you'll find her enjoying downtime with her cat Juno and playing video games.
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