We're excited to announce the launch of : our powerful new communication suite designed specifically for salons and spas. With two new features and one exciting upgrade, Connect helps you reach clients through your website, over the phone, and via text.
Stay connected with clients in the ways they prefer while keeping all your conversations organized and accessible in one place.
Connect includes:
Web chat functionality: Let website visitors message you via online chat
Phone call integration: Make and receive calls through the Mangomint app
Two-way texting: Our trusted messaging add-on, now included in Connect
New Feature: Web Chat
Your website visitors have questions, and you have answers. Why not connect with them right where they are?
With Web Chat, you can connect with both prospective and existing clients by giving website visitors a convenient way to reach you. This makes it easy to engage with new clients, even when you're busy with appointments. If you’re unavailable, visitors can leave their phone number, so you can follow up with a quick text as soon as you're free.
Web chat includes:
An easy-to-implement chat window for your website
Custom welcome messages and phone number collection
Unified inbox in your Mangomint account for accessing all communications
Immediate desktop and push notifications
New Feature: Phone Calls
Multiple phone lines, multiple phone bills, and multiple stress headaches. Replace all of it with our new Phone Calls feature.
Using the mobile app, you can now make and receive phone calls using one dedicated number directly in Mangomint. It’s fully synced with your client list so you can instantly see who’s calling or make calls from the client’s profile.
You can also initiate a call through the desktop app, which sends a notification to your phone that automatically dials your client. Plus, when you're on the phone booking a client, the system will automatically suggest scheduling the person you're on the phonewith. Saving you an extra step.
By using one fully synced number for all client communication, you can eliminate confusion—for both your clients and your team.
Here’s what you can do:
Take incoming and outgoing calls synced with your client list
Easily dial using the in-app keypad
View texts, calls, and voicemails in one timeline
Choose one number for calls and texts
Import your existing business phone number, if desired
Enjoy unlimited call minutes
Toggle on/off your availability to receive a call
With this feature, you can protect your time. No more calls to your personal number at 11pm. You can easily control when you're available to receive calls with a simple toggle switch.
Improved Feature: Two-Way Texting
Mangomint customers have raved about the ease and convenience of our Two-Way Texting feature, and now it's even more seamless.
With Connect, there’s no more managing multiple inboxes or confusing the client with multiple phone numbers. Clients can now call the same number on their appointment reminders and confirmation messages.
“The texting ability in Mangomint is 10/10 and has helped us communicate even more efficiently with our clients.” —Mia from Hair Salon Fusion LLC
Getting Started with Mangomint Connect
Mangomint customers who have our Two-Way Texting add-on are automatically upgraded to Connect at no additional cost.
If you don't have Two-Way Texting (or are new to Mangomint), you can easily upgrade your subscription for $75/month by enabling Connect in your settings. Visit our Learning Center for more details.
We can't wait to see how Mangomint Connect transforms your client communications and helps your business thrive.
FAQs
Q: How is Connect different from calling and texting clients from a landline or personal phone?
A: With Mangomint Connect, all your client calls and texts live in your Inbox, allowing your team to track client communications and history in one central place. This eliminates checking multiple inboxes or managing staff who respond to clients from personal phones. Connect gives you control over staff permissions for making and receiving calls, viewing conversations, accessing client contact details, and more. Team members can also toggle their availability on or off, letting them control when they're ready to take calls.
Q: How does Web Chat benefit my business?
A: Web chat allows you to collect messages from new clients visiting your website in real time. Imagine a new client who visits your website and isn’t sure what service to book. Web chat allows them to quickly ask their question without having to call your business or leave the site and (hopefully) continue with their booking right then and there.
Q: I already have a phone line for my business. Can I transfer my existing number to Mangomint?
A: Yes, you can transfer your existing phone number. If you prefer to keep this number, we’ll walk you through how to transfer it to your account. Otherwise, you can get a new number directly through Mangomint to receive calls and texts when you sign up.
Q: Does the Phone Call feature include international calling?
A: International calls are available and are charged on a per minute basis. Fees depend on the country of the number you're calling. tOur team can walk you through these fees when you're setting up Connect.
Q: What is the cost per location for Mangomint Connect?
A: It is $75/month for the first location, and $25 for each additional location. Each location receives its own dedicated phone number.
Josephine Hulburd Schultz is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art.
