Michelle Leach didn’t always run a thriving aesthetics business in historic downtown Albany, Oregon. In fact, she spent 18 years working at Costco before taking the leap into skincare, driven by her own battle with melasma. That personal journey lit the spark that would eventually become Pure Beauty Aesthetics.
After eight years of relentless hustling, Michelle is now an advanced aesthetician with a storefront of her own, offering laser treatments, microneedling, HydraFacials, and more—all fueled by her passion for results-driven skincare. And thanks to Mangomint, she's elevated every part of her business, from booking to checkout.
Goodbye clunky software, hello Mangomint
Before Mangomint, Michelle struggled with her previous software's poor user experience and impossible-to-reach customer service team. Plus, she hated that her clients had to log into a complicated patient portal in order to book an appointment. When using her old booking software:
“A lot of people thought it was very confusing. And when they try to save their password, it wasn't working right. And it was just such a pain to schedule or reschedule or cancel.”
After hearing about Mangomint’s easy-to-use platform and login-free online booking through a fellow aesthetician, she gave it a shot. One demo was all it took. "And so I made that transition. I just switched right away."
Client-first online booking made easy
Mangomint doesn’t require logins for online booking because we understand that quick and easy scheduling for clients means a fully booked calendar for business owners:
"The biggest benefit is how user-friendly it is for our clients. It’s not a puzzle to make an appointment or to reschedule.”
Whether it’s filling out forms, booking treatments, or joining a membership, everything is smooth and intuitive. No frustration. No confusion. Just clean design and clear steps.
Customizable forms that do the heavy lifting
Michelle uses Mangomint’s customizable forms for consent, charting, pre- and post-care instructions, and more. Each form is linked to specific services and accessible right from her website or social media. She can add before-and-after photos directly to a client’s chart and keep everything organized. It makes documentation a breeze.
Automated Flows that keep clients coming back
Michelle leaned into Mangomint’s marketing and automation tool (aka Flows) to send reminders, review requests, and promotions without lifting a finger. "Our ‘Miss You’ Flow sends clients a 10% off code if they haven’t booked in a while. Even my son got one and texted, ‘You miss me? Sweet!’"
26% of Pure Beauty’s clients that receive that ‘Miss You’ text rebooked. Their clients get a nice reminder plus a discount and Pure Beauty gets more bookings. Everyone wins.
She also uses Flows for review requests, pre- and post-treatment prep, and even parking instructions—keeping clients prepped and her calendar full.
Premium memberships and packages that grow revenue
Pure Beauty Aesthetics now offers three membership tiers and treatment packages that clients can easily purchase and manage through Mangomint. "With packages, we do a series of three laser treatments at a discount, which leads to better results and higher client satisfaction."
In just a few minutes, Michelle set up exclusive discounts for members to save on services and products.
Human-only customer support in 6 minutes or less
Whether she’s working with Mangomint support or her dedicated Profit Strategist that helps her structure automated flows and marketing, Michelle feels fully backed by Mangomint's support. “If we have a question we just get in that chat box and we ask it. They understand what I'm asking and they respond quickly and efficiently.”
The Bottom Line, as told by Michelle
"I feel so organized and prepared all the time now. Mangomint has made it easy for new staff to get up and running without heavy training. It’s just that intuitive."
If you’re an aesthetic or med spa owner still battling outdated systems or endless workarounds, Michelle has some advice:
"If you're in the market for new booking software, I would totally choose Mangomint. It's user-friendly, easy for your clients and your team, and just makes everything run better."
Want to see how Mangomint can help your med spa thrive? Let's chat.
Josephine Hulburd Schultz is the Operations Manager of Growth Services at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art.
