Introducing Express Booking™, a revolutionary new way to book appointments
We're excited to announce a new feature that makes booking appointments over the phone easier and faster than ever before. Spend a lot less time on back and forth with clients and avoid mistakes.
Getting emails and credit card numbers over the phone sucks. It's time consuming and people make typos all the time. However, if you don't, you risk losing out on cancellation fees and won't have email addresses for reminders and marketing.
Online booking would solve this problem, however many clients still prefer to book their appointments over the phone, and sometimes it's really the only way you can correctly schedule more complicated services.
Our brand-new Express Booking™ feature solves all of these challenges in a unique and innovative way that combines the convenience and speed of online-booking with the power and flexibility of phone booking.
See how it works:
When creating an appointment in Mangomint, you now have the option to text a link to the client where they can review & complete their details
This allows you to only get their first name and phone number, and then have the client enter their remaining info (last name + email) as well as credit card details
It will also show your cancellation policy and ask them to accept it in order to continue
If the client does not complete the booking within the time limit you allotted, the booking will automatically expire
In addition to that, Express Booking™ has a lot of advanced settings that make it possible to collect deposits or full payments, upload photos, and more.
Use-cases for Express Booking™
This is a powerful and flexible feature that can be useful in many different scenarios. Here are a few examples:
Cut the time it takes to book first-time clients in half and avoid typos along the way
Give all clients a way to review and confirm booking details
Collect and verify credit card information in a secure way
Charge deposits at the time of booking
Store a record of cancellation policy acceptance
What people are saying
"We always strive to give our clients the best experience. This feature makes booking easier for everyone." -John Cohn, Venice Soleil
"The awkwardness of taking a credit card over the phone is real. Express Booking has eliminated that step." -Lucy Walsh, Mangomint
FAQ
What happens if the clients don't complete the booking?
You will be able to see how much time the client has left to complete the booking. If they miss the time limit, it will automatically send them a message that their appointment has been removed. You can still find the appointment on the calendar and bring it back if needed.
We are legally required to collect proof-of-vaccination. Can this help?
Yes, you have the option to enable an advanced setting that gives clients a way to upload proof of vaccination prior to their appointment.
Will this help with fighting chargebacks?
As part of completing the booking, we store information such as the IP address, device model, and the exact cancellation policy that was accepted at the time. This record can later be supplied as evidence for any chargebacks.
Is there any additional cost to using this feature?
No, all customers on Standard and Unlimited plans as well as older plans (before 2021) get access to this feature immediately. An active Mangomint Pay account is required in order to enable it.
How to get started
To enable the feature go to Settings > Calendar & Appointments > Express
Booking and follow the instructions there. Visit our Learning Center for a step-by-step guide.
If you are not an active Mangomint customer yet, please consider starting a trial or booking a call with us to find out if we might be a good fit.
Daniel Lang is co-founder and CEO of Mangomint, a leader in salon and spa software.
