When you miss a call, you can now automatically send a text message to the caller, letting them know you’ll follow up soon—ensuring you never miss a connection.

To enable Missed Call Auto-Reply:

• Go to Settings > Business Setup > Phone Number

• Select Manage settings for the phone number you’d like to configure

• Enable Missed Call Auto-Reply

• Customize the text message

Now, when you miss a call, your custom message will automatically be sent to the caller.

How to get started with phone calls:

The phone calls feature is included in our Connect add-on, which includes phone calls, texting, and web chat for $75/month (plus $25 for each additional location). Go to your Subscription page to upgrade your plan.

You can now automatically prompt your website visitors to contact you through web chat using our new chat prompt feature.

When a website visitor stays on your website for the amount of time you select, a popup will appear above your chat icon asking them if they need any help.

This is a great way to engage the clients on your website and help them answer any questions they might have about your services, your business, and make it easy for them to book.

To use the chat prompt feature, enable it in your web chat settings, then specify the amount of time it should take before the prompt appears.

How to get started with web chat:

The web chat feature is included in our Connect add-on, which includes phone calls, texting, and web chat for $75/month (plus $25 for each additional location). Go to your Subscription page to upgrade your plan.

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You can now create a custom outside business hours voicemail greeting and automatically send calls outside your business hours straight to voicemail.

To use this feature, set your business hours and enable the Outside Business Hours Voicemail setting. This will automatically route your calls to voicemail and switch your voicemail greeting for you as needed.

This feature is available to all Connect customers using phone calls.

How to get started with phone calls:

Phone calls are included in our Connect add-on, which includes phone calls, texting, and web chat for $75/month (plus $25 for each additional location). Go to your Subscription page to upgrade your plan.

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You can now create a custom web chat message that displays when website visitors contact you outside business hours.

To enable this web chat message:

• Go to settings and set your business hours

• Enable the 'Outside business hours' message

• Customize your text

When someone starts a chat outside your operating hours, your custom message will be sent automatically

Clients will also be prompted to leave their phone number so you can follow up with them via text when you're available. This feature helps you stay in touch with clients after hours while clearly setting response time expectations.

How to get started with web chat:

The web chat feature is included in our Connect add-on, which includes phone calls, texting, and web chat for $75/month (plus $25 for each additional location). Go to your Subscription page to upgrade your plan.

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You can now see summaries and full transcripts for voicemails. When a client leaves a voicemail, Mangomint automatically creates a summary right under the voicemail in your Inbox so you can quickly see why they called.

In addition to viewing the voicemail summary in the client’s conversation history, you’ll also be able to see full transcripts in the voicemail player. This lets you skim while you listen or easily copy important details like names, dates, and phone numbers.

Voicemail summaries and transcripts are available for all Connect customers using Phone Calls.

How to get started with Phone Calls:

The Phone Calls feature is included in our Connect add-on, which includes Phone Calls, Texting, and Web Chat for $75/month (plus $25 for each additional location). Go to your Subscription page to upgrade your plan.

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You can now text receipts to clients using Flows.

There’s a new merge tag available in the Sale closed trigger called Receipt link. Drop it into your message, and it will automatically include a direct link to the client's receipt.

Previously, receipts could only be sent via automated email. Now, with Flows, you can also send them via text message.

Start using it today by heading to Flows > New Flow. Create your own flow from scratch using the Sale closed trigger, or check out our new Receipt text message pre-built flow.

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