URL: https://www.mangomint.com/ # Everything you need to power your salon and spa Booking, payments, automations, and more. Enjoy a complete platform that is fast, beautiful, intuitive, and works on any device. Calendar Online Booking Sales & Payments Calls & Texts Marketing ### #1 highest-rated by thousands of beauty & wellness professionals WHY WE’RE DIFFERENT ## Salon and spa software, finally done right Let’s be real, most salon and spa software isn’t very good. Ugly design, slow speeds, interfaces that get in the way. We’re taking a new approach and bringing modern tools to salons and spas. [Learn why we're different](/why-mangomint/) Customer Stories ## Loved by thousands of salons and spas #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/about-us/ # We're making salon and spa software invisible. Founded in 2017, Mangomint started with the belief that great software should be so intuitive and easy to use that it effectively disappears. ### Life at Mangomint A global team of 100+ people, across 6 countries and 11 time zones. ### Our leadership team ###### Daniel Lang Founder / CEO ###### Dan Poineau Founder / CTO ###### Sandra Huber Founder / Head of Product ###### Marchelle Mooney VP of Sales ###### Kristen Abercrombie Head of Design ###### Iris Pyland VP of Customer Operations ###### Brian Kubis VP of Finance ###### Justin Genovese VP of Marketing ###### Jonathan Sides COO ###### Adam Brill VP of Engineering ###### Mackenzie Adams Chief of Staff ### Learn more about Mangomint ##### Work with us Do you care about our mission and are dedicated to doing your best work? [See open positions](/careers/) ##### Read Our Blog Stay up-to-date with Mangomint and the salon and spa industry. [Go to Blog](/blog/) ##### Get in Touch Any other reason you'd like to get in touch with us? [Contact Us](/contact-us/) --- URL: https://www.mangomint.com/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/ [All blog articles](/blog/) # 5 overlooked opportunities to grow your med spa revenue From a 10+ year industry veteran who's worked with luxury aesthetic and medical wellness businesses in Beverly Hills and beyond. **By ****Halliday Donaldson** Founder of Haus of ROI [INDUSTRY](/blog/c/industry/)[GUIDES](/blog/c/guides/) Table of contents - [1. Brand Your Methodology](#1-brand) - [2. Make Memberships Worth Staying For](#2-make) - [3. Start the Consultation at Booking](#3-start) - [4. Use Reporting to Reach Revenue Goals](#4-use) - [5. Lead With a Recommendation](#5-lead) July 31, 2026 After more than a decade working in aesthetics and coaching 500+ aesthetic practices, I have learned that revenue is often lost long before checkout. Flat revenue, weak retention, unpredictable growth. The symptoms may look different, but the missed opportunities often appear in the same places. Here are my top 5 growth opportunities every med spa owner should know. ## 1. Brand Your Methodology [77% of aesthetic practices struggle with differentiation](https://www.medestheticsmag.com/business/article/21147577/differentiate-your-practice). Your methodology is one of the few things a competitor cannot simply purchase. When a new device arrives at your practice, it makes sense to begin with the manufacturer’s protocols. But the problem is that every practice with that device receives the same package ideas and marketing language. **High-growth med spas build intellectual property around their technology.** Brand the package. Give it a name that reflects your practice. Combine the device with services, products, upgrades, and follow-up care that support the result. Now you have a methodology that is easier to sell, harder to compare, and more valuable to the client. The device may earn the first appointment. Your methodology earns the second, third, and tenth. **How Mangomint gets this done:** [Packages](https://www.mangomint.com/features/memberships-and-packages/) let you organize your signature protocols into bundled services that can be sold in person or online. Your team can also track usage, remaining services, and expiration dates. ## 2. Make Memberships Worth Staying For [73% of med spa patients are repeat patients](https://www.americanmedspa.org/news/medical-spas-are-safe-repeat-patients-and-industry-size/), yet many practices still treat memberships as a side promotion or build them around a modest discount. If returning clients already drive most of the business, memberships should be designed as a retention and recurring-revenue strategy. **That is why I like the beauty bank model.** Each payment becomes a balance the client can use toward injectables, skin treatments, body services, or a seasonal plan. It feels less like a fee and more like money they are setting aside for themselves. **The question, “Should I spend money on another treatment?” becomes “What should I use my balance for next?”** That gives your team a natural reason to stay connected and help the client plan around a goal, event, or season. It creates more touch points and keeps your practice part of their routine. Preferred pricing can still be included, but it should not be the entire reason to join. Add priority booking, early access, exclusive events, or introductions to services and products they may not have tried. That way the membership feels like access and progress, not a coupon club. **How Mangomint gets this done:** [Account-balance memberships](https://www.mangomint.com/features/memberships-and-packages/) automatically add funds each billing period. Clients can apply their balance toward services or products, giving the beauty bank model a simple and flexible structure. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## 3. Start the Consultation at Booking Clients who feel a connection before their appointment are more invested in showing up. That’s why the consultation should begin at booking, not when the provider enters the room. Your front desk should be asking discovery questions, building rapport, and learning what the client wants to change, whether they have an event or deadline, and what they have tried before. There is a noticeable difference between opening with “What brings you in?” and “I see you're preparing for an October wedding, and pigmentation is your main concern.” This qualifies the opportunity, sets expectations, and gives the provider useful context. **How Mangomint gets this done:** Add discovery questions to a [custom client form](https://www.mangomint.com/features/integrated-forms/) and send it through automated appointment messages. The responses remain connected to the client’s profile, giving the provider useful context before the consultation begins. ## 4. Use Reporting to Reach Revenue Goals Reports are the first thing I review when meeting with a practice. If they’re using software that offers [the right reports](https://www.mangomint.com/features/reporting/), they can easily set measurable goals and give their team a clear compass for reaching them. In my coaching, I ask aesthetic practices to start with a monthly revenue goal. If that feels too large or overwhelming, they can break it into weekly targets. Compare that goal with what is already visible through scheduled appointments, recurring memberships, package revenue, product sales, booked hours, and provider capacity. Then, share those numbers with your team. **Does each provider know the weekly target? Does the injectable team know which products are approaching expiration? Does the front desk know which services need more bookings?** If reporting shows a $10,000 gap, work backward. How many consultations, treatment plans, product sales, or additional booked hours could realistically close it? From there, you might follow up on open treatment plans, improve rebooking, run a focused service day, or create a flash promotion around a service or product. The report does not decide for you. It shows you where the decision needs to be made. **How Mangomint gets this done:** The comprehensive [reporting library](https://www.mangomint.com/features/reporting/) shows you sales, memberships, packages, client account balances, inventory, and future productivity. Compare what is ahead with your weekly or monthly revenue goal while there is still time to influence the outcome. ## 5. Lead With a Recommendation Providers sometimes confuse more choices with better service. They present three treatments, several package options, and a lower-priced alternative, then ask, “What do you want to do?” Please do not turn the consultation into a choose-your-own-adventure! Most clients know the result they want. They may not know which treatment, sequence, or combination of services will get them there. _That is why they booked you—the expert!_ **When the client has to select their own treatment, they begin comparing options and prices instead of building confidence in one clear path.** AmSpa [recommends inquiry-to-consult and consult-to-close rates of at least 70%](https://www.americanmedspa.org/news/marketing-metrics-that-matter-how-to-improve-lead-conversion-and-roi/). When I was directly responsible for converting consultations, my close rate ranged from 70%-80%, so I know this benchmark is achievable. It also taught me that a low close rate isn't always a lead problem. If your practice falls below that benchmark, first examine the recommendation, the handoff, and whether the client left with a defined next step. Their goals, timeline, comfort level, and budget should shape the plan. The provider should make the clinical recommendation clear by explaining the sequence, expected outcome, and why the plan makes sense for the client. **How Mangomint gets this done:** Add the client’s goals and the provider’s recommendation to [Client Notes](https://www.mangomint.com/features/client-management/). The notes remain visible as the team books, views, or checks out the appointment, helping the next person continue the conversation instead of starting over. ### Before You Add More, Find the Leak When I’m coaching aesthetic practices, I rarely begin by asking what a practice needs to add. I look across the practice to see where value, confidence, and momentum are being lost. Your competitors can buy the same device, run similar ads, and offer the same trending treatment. **What they cannot buy is the way your practice thinks**. Your next revenue goal may already be walking through the door. You need to be ready to make the most of the opportunities in front of you. **Halliday Donaldson** is the founder of Haus of ROI, a revenue consultancy for medical aesthetics and wellness practices, and writes the Haus of ROI Substack. Her career spans high-ticket consultations in Beverly Hills, med spa and wellness practice launches, and coaching 500+ aesthetic practices. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/7-beautiful-spa-website-designs/ [All blog articles](/blog/) # 7 beautiful spa website designs Get inspired. We've curated some of the best spa website designs with examples and insights into what makes them great. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [INDUSTRY](/blog/c/industry/) August 26, 2025 Nowadays, your clients first impression of your spa is most often your website. Well-designed websites convey credibility and professionalism. If your website design is beautiful, organized, and easy to use your clients can trust that your services are on the same level. Here are our favorite website designs from [spas](/solutions/spa-software/), [beauty salons](/solutions/beauty-salon-software/), and [nail salons](/solutions/nail-salon-software/). Plus, insights into what makes them great. ## [Bare Alchemy Med Spa](https://www.bare417.com/) Bare Alchemy Med Spa is a place for rejuvenating and empowering skincare. Their homepage displays that beautifully with a serene video of a facial service. **Websites that use video content have a higher average conversion rate than ones that don’t** ([VWO](https://vwo.com/blog/web-design-statistics/), 2025). That means more bookings for you. Paired with a calming soft pink and sage green, their website invites you in and makes you want to click that ‘Schedule Appointment’ button. ## [Remède Co](https://remedeco.com/) Remède Co is bringing you “powerful, functional wellness for whole body harmony” through their IV therapy. The website’s bold homepage features a rugged mountain top that takes over your entire screen. And thanks to their mobile website design, this powerful imagery isn’t compromised on a small screen. **"As of November 2024, 64.04% of all internet traffic comes from mobile devices"** ([Digital Silk](https://www.digitalsilk.com/digital-trends/mobile-vs-desktop-traffic-share/), 2024). As mobile traffic grows, having a site that delivers an A+ experience beyond desktop is extremely important. Remède executes this perfectly with a mobile-friendly layout that is just as premium and aesthetically pleasing as the experience offered on larger screens. ## [Glasskin](https://getglasskin.com/) Glasskin is an "active skincare studio specializing in skin workouts, high-tech facials, and clean ingredients." They sell a range of skincare products to keep your self-care routine on point. **"In 2021, 53.9% of all retail e-commerce is expected to be generated via mobile devices"** (Statista, 2021). Glasskin's investment in professional photography really makes their website shine. Clear navigation and a top notch mobile experience makes it easy to shop skincare and book a facial all from your phone. Glasskin keeps things fresh with a site built for the modern shopper and takes advantage of website traffic coming from a range of devices and screen sizes. ## [Cape Cod Nail Co](https://www.capecodnailco.com/) Cape Cod Nail Co's website takes you to the beach. The lively pastel and nautical vibes really have you ready to get a pedicure and dip those toes in the sand. Visit this website to pretend like it's summer all year round—or shop their nail polish line and book an appointment. It's not all about how the website looks. How well a website actually works, in a technical sense, is just as important. Cape Cod Nail Co.'s website uses a [Shopify integration](https://www.mangomint.com/integrations/) that syncs seamlessly with their [spa software](https://www.mangomint.com/solutions/spa-software/) for seamless [inventory management](https://www.mangomint.com/features/retail-and-inventory/) across their online and brick and mortar shops. **"In 2020, Shopify merchants generated more than $307 billion in global economic impact"** ([Shopify](https://www.shopify.com/blog/the-shopify-effect), 2021). Shopify makes it easy to sell and ship products which is why it is the top platform for running an online store. Cape Cod Nail Co manages a nail salon, a physical shop, and an online store. With all that going on, they really do make it look like a breeze. ## [GBY Beauty](https://www.gbybeauty.com/) GBY "offers a sexy range of services" from lashes to tooth gems to facials and more. The use of stunning up-close imagery proves how good they are at what they do. **40% of consumers appreciate photography and images on a company’s website** ([Top Design Firms](https://topdesignfirms.com/web-design/blog/website-redesign-checklist), 2021). The purpose of a website is to engage visitors and captivating visuals do just that. This website gives you exactly the information new and existing clients need to know in a clean, inspiring, and organized manner. GBY Beauty simply gets it right with photos that make a statement, a clean and clear menu bar, and visible 'Book Now' and 'Shop' links. ## [Cheeks & co](https://cheeks.co/) Cheeks & Co. is "a space for you." As a spa specializing in facials and body waxing, their website brings you a moment of zen. Cheeks & Co lets you take a step inside their lobby and delivers on their promise to let you relax and unwind. **"When looking at a website for the first time, 38% of consumers look at a page’s layout or navigational links"** (Top Design Firms, 2021). No nonsense. Cheeks & Co keeps it simple with a large, impossible to miss navigation bar. The 'Book Now' button is prioritized with its placement as the first menu item. The colors, fonts, and product photography keeps this website looking clean and consistent from page to page. ## [Esthetic Haus](https://esthetichaus.com/) [Esthetic Haus](https://esthetichaus.com/), a premier beauty spa, has stepped up its client experience by leveraging Mangomint's [online membership feature](https://www.mangomint.com/features/memberships-and-packages/). With the introduction of their membership offerings, clients can choose the membership that works best for them and enjoy monthly facials tailored to their skincare needs—without ever needing to call in. **“65% of a company’s revenue comes from the repeat business of existing customers”** ([Queue.it](https://queue-it.com/blog/loyalty-program-statistics/), 2025) These two memberships not only provide consistent value but also create a steady stream of recurring revenue for Esthetic Haus. The convenience of online booking and membership management enhances the overall client experience, offering a seamless way for clients to access their services. By offering both the Emerald and Diamond memberships for purchase online, Esthetic Haus lets their website do the work while ensuring recurring revenue and client loyalty. ## Integrated Online Booking with Mangomint All of the inspiring businesses discussed above, know the importance of providing a great experience for their clients online. That's why they chose Mangomint for their spa software and integrated online booking. Keep your site beautiful with booking that embeds directly on your website, allows brand customization, and is extremely easy for your clients to use. Mangomint's next-generation salon & spa software is designed to reduce costs and increase profits using smart automations and a beautiful client experience from booking to checkout. To learn more about the software, please [book a live demo](https://www.mangomint.com/demo/) or start a free trial today. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/7-mangomint-features-you-wont-find-anywhere-else/ [All blog articles](/blog/) # 7 Mangomint features you won't find anywhere else Salons and spas love Mangomint because it's the only software with these seven features. **By ****Clara Winter** Editor [FEATURES](/blog/c/features/) Table of contents - [1. Integrated Phone System](#1-integrated) - [2. One-Tap Rebooking](#2-onetap) - [3. Spam Call Screening](#3-spam) - [4. Express Booking™](#4-express) - [5. @Tag Your Team](#5-tag) - [6. Automated Call Availability](#6-automated) - [7. Client-Specific Service Durations](#7-clientspecific) July 6, 2026 These days, almost all salon and spa software promise to run your business. And to be fair, most of them handle the basics: online booking, a calendar, payment processing, maybe some automated reminders. But "the basics" won’t help you [scale to 17 locations](https://www.mangomint.com/blog/atomic-tattoos-testimonial/). They won’t increase your [rebooking rate by 26%](https://www.mangomint.com/blog/how-mangomint-keeps-pure-beauty-aesthetics-glowing/) or [replace your six-platform system with one that does everything](https://www.mangomint.com/blog/vanity-projects-testimonial/). Here are seven powerful Mangomint features you won't find anywhere else. ## 1. Integrated Phone System Mangomint was **the first salon and spa software to offer **[phone calls, two-way texting, and web chat all in one place](https://www.mangomint.com/blog/introducing-connect/). With our [integrated phone system](https://www.mangomint.com/features/phone/), you can reach clients wherever they are, use one inbox to respond to all messages, and avoid using your personal number to manage client conversations. - Callers are recognized automatically. When a client calls in, their profile and next appointment surface instantly. - One number does everything. The same number on their appointment reminder is the one they call and text. - Call recordings and transcripts give your team visibility into every client conversation. - Missed call auto-reply automatically sends a text when you can't pick up. - After-hours voicemail routing means your personal cell number stays private and clients don't expect you to answer at 9pm. - You can even cancel your existing landline because Mangomint gives you a dedicated business number. **No other salon and spa software offers built-in phone calls. 😎** ## 2. One-Tap Rebooking Salon and spa owners choose Mangomint’s [online booking](https://www.mangomint.com/features/online-booking/) because it only takes a couple of clicks and their clients don't need to log in or create an account. _Maybe that’s why we’re known to _[_i_](https://www.capterra.com/p/187593/Mangomint/#Capterra___6852215)__[_ncrease bookings by 20%_](https://www.capterra.com/p/187593/Mangomint/#Capterra___6852215)_?_ For returning clients it’s even faster. When returning clients book online: - Past services are shown to them automatically. - All of their customizations are pre-selected. - Past service providers are highlighted with a “Booked before” badge. - They can pre-fill contact and card details using their phone number. **Mangomint is the only platform that delivers both: no account required ****_and_**** a personalized, pre-filled returning client experience**. 😎 ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## 3. Spam Call Screening The last thing your team needs is to stop mid-conversation to answer a call from their “grandma.” It wastes time and interrupts the flow of appointments. So we built a way you can ignore them altogether. If you use our [built-in phone system](https://www.mangomint.com/blog/introducing-connect/), spam call screening can send unknown numbers to your spam folder before your phone even rings. - Suspicious callers need to verify they're human - Saved clients bypass screening and always get through - Filtered spam calls can be recovered anytime You can choose how strict you want to be with your filtering—Standard or Strict—depending on how many spam calls you're dealing with. **No other salon or spa software on the market offers native spam call filtering**. 😎 ## 4. Express Booking™ Taking contact and card details over the phone is slow, error-prone, and awkward. That's why we have [Express Booking™](https://www.mangomint.com/features/express-booking/). Staff members create an appointment and then text a link to their client where they enter their name, email, card details, and accept the cancellation policy **from their own phone**. - Clients can upload inspo or reference photos during booking. - Staff can collect partial deposits or full prepayments upfront. - The booking is held as Pending until the client completes it. You can set a custom expiration time, and if the client doesn't finish booking by then, the appointment cancels and opens the slot back up. **No other salon or spa software has this flow. 😎** ## 5. @Tag Your Team You can use Mangomint's confidential, internal notes to jot down important information inside a client conversation. Like digital Post-it notes. Handy, right? And now, you can @tag a staff member in those notes. Within the note, @ a team member to send a notification to their phone and bring them into the thread. Don't worry, clients never see it. This works great for: - Any FYIs that need to be seen before a client's next appointment - Accurately sharing information - Getting second opinions from other staff members You can skip the "let me pull up the conversation" and just @tag them instead. No digging! [Two-way texting](https://www.mangomint.com/features/call-text-chat/) is common in salon and spa software, and some others offer basic internal notes. But **confidential staff tagging within a client conversation thread is uniquely Mangomint**. 😎 ## 6. Automated Call Availability The promise of a business phone line is that it separates your professional and personal life. But if staff have to manually toggle their availability on and off every shift, accidents can happen and that line starts to blur. Fast. Mangomint automates all of this. Each staff member can set their **call availability once and never think about it again**: - Unavailable: You won't receive any calls. - Always Available: You’ll always be available to receive calls. - Set Custom Hours: Set your own schedule. This is ideal for front desk staff or anyone whose call availability differs from their work hours. - Use Scheduled Work Hours: You’ll be available to receive calls during your scheduled work hours. Every other platform requires staff to manually manage their availability. **No other software has anything like this**. 😎 ## 7. Client-Specific Service Durations Every stylist knows a "60-minute color" isn't always 60 minutes. Most platforms let you set custom durations per _staff member,_ but the duration applies to everyone that stylist sees. With Mangomint, service providers can set **custom service durations for specific clients**. Then it's automatically applied when the provider goes to rebook the service with that client through [the calendar](https://www.mangomint.com/features/scheduling/). This works great for clients who: - Have a lot of hair - Love to chit-chat - Are very specific about their nails Other software has per-staff durations. **No one has per-client durations that automatically apply**. 😎 [Start free for 21 days](https://www.mangomint.com/trial/) and see why thousands of salons and spas trust Mangomint to power their businesses. **Clara Winter** is the Copywriter at Mangomint. She uses her Psychology degree, UX design training, and digital marketing expertise to craft thoughtful, human-centered content that helps salon and spa owners grow their businesses. Fun fact: Clara knows her esthetician’s coffee order by heart and brings it to every appointment. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/8-features-your-iv-therapy-business-needs-in-2026/) ### [FEATURES](/blog/c/features/) ## [8 features your IV therapy business needs in 2026](/blog/8-features-your-iv-therapy-business-needs-in-2026/) By Lily Gomez  |  May 26, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/8-beautiful-hair-salon-web-designs/ [All blog articles](/blog/) # 8 beautiful hair salon web designs Your hair salon deserves a website that lets your services shine. So get inspired—we've curated some of our favorite hair salon website designs with examples and insights into what makes them great. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [INDUSTRY](/blog/c/industry/) August 26, 2025 First impressions matter, and these days, your [hair salon](/solutions/hair-salon-software/)'s website is often the gateway to client exposure. You need a website that communicates what your brand is about and lets your credibility and the quality of your services shine. We've rounded up our favorite hair salon websites that are doing it right, with easy to use navigation, clean design, professional photography, consistent color palettes and expert use of video. ## [The Lane](https://www.thelanesf.com/) The Lane in San Francisco pairs a classic black and white aesthetic with contrasting warm reds and leafy greens to portray sophistication and relaxation. Their homepage is a wonderful example of clean design that makes it easy for users to navigate to the information they need. The highly visible red "Book Now" button grabs attention, allowing website visitors to book an appointment quickly and easily. **"Red call-to-action buttons outperform green button by over 20%"** (CXL, 2020). In addition, to their clean design and savvy use of color, the use of professional photography and a stylized font (used in moderation), adds character without adding clutter that detracts from the purpose of the page. ## [Yello](https://www.yello.salon/) Yello's neon color palette and energetic vibe permeates across the entirety of their brand—from interior design to the products they sell. Yello obviously understands who they are and how to represent their unique personality across their physical and virtual spaces. This website provides an excellent example of how consistent use of color and photographic style helps hold everything together. **"Color catches the eye first, which is why 39% of consumers believe that color is important to a brand’s website"** ([Top Design Firms](https://topdesignfirms.com/web-design/blog/website-redesign-checklist), 2021). In addition, Yello's use of fun animated gifs really brings their website to life while setting themselves apart from the crowd. ## [Palm Sunday](https://palmsunday.co/) Palm Sunday knows the internet. This "Internet Salon" based in Toronto, Canada, is famous for their "At-Home Custom Color Kits" that can be purchased online to bring the salon experience to your home. **67% of mobile shoppers say they’re more likely to make a purchase if a website is mobile-friendly (WebFX, 2021)** A growing number of website traffic is from mobile devices. Keeping up with technology, Palm Sunday's site is super mobile-friendly and dually optimized for both large and small screens so clients can book and shop from any device. Palm Sunday's [online booking](https://www.mangomint.com/features/online-booking/) platform matches their brand and is embedded directly on their website to keep clients on their page while creating a seamless booking experience. ## [Artika](https://www.artikasalon.com/) Artika's website design gives you a taste of the modern yet warm atmosphere of their hair spa. This website is a prime example of how a consistent photography style allows the page to flow. Extra white space on the page gives each section on the page room to breathe and makes it easier to digest information. Along with the previous examples, a prominent and clear 'Book Now' button makes it easy for clients to book. "**59% of people prefer browsing ‘beautiful and well-designed’ sites over basic ones"** ([Adobe](https://landing.adobe.com/en/na/products/creative-cloud/264699-state-of-content/index.html#Delicious-Experiences), 2021). ## [Salon Mystique](https://www.salon-mystique.com/) Salon Mystique is so much more than a salon. Their location in South Austin includes a full service salon, blow bar, spa, café, and art gallery. With so much to offer, their website is able to demonstrate the breadth of their business with a video background. **When you switch to a video background, there is a 138% improvement in conversion rate **([techjury](https://techjury.net/blog/website-design-industry-statistics/#gref), 2022). Salon Mystique uses video to make their salon's website more engaging and offer more information in a smaller amount of real estate. Seeing the salon in action gives their website visitors a look into the experience they will receive as a Salon Mystique client. ## [The Harlot](https://harlotsalon.com/) The Harlot is a renowned hair salon in Los Angeles. Their homepage features a bold video compiled from photoshoots, fashion shows, and team events that portray their distinctive and avant-garde attitude. **The average user spends 88% more time on pages with videos. **(WebFX) Similar to Salon Mystique, movement and video done right is more engaging and emotional than still-images or a wall of text. Harlot's homepage video shows off their multi-dimensional style, vast portfolio and talented team of stylists, telling a compelling story about the salon. ## [The Wordsmith](https://www.wordsmithbeauty.com/) The Wordsmith's website embodies their mission to offer an exceptional beauty experience that extends beyond the exterior. This website puts their professionally designed logo front and center, overlayed on video content that showcases their team in action. You can easily browse their service menu, book an appointment, and shop their hair and skin products. **"90% of shoppers believe image quality is the most important factor when making online purchases"** ([Etsy](https://www.etsy.com/seller-handbook/article/why-product-photography-is-important/147451496051), 2017). Wordsmith's online shop is clean and simple with high-quality product images. According to Etsy buyer's survey, quality of images is even more important than cost, shipping cost, and reviews. Knowing that, investing in photography is definitely worth the effort. ## [Style Bar Salon](https://visitstylebar.com/) At [Style Bar Salon](https://visitstylebar.com/), it's easy for website visitors to turn into recurring clients (and revenue!) with Mangomint’s [online membership feature](https://www.mangomint.com/features/memberships-and-packages/). The salon offers two simple memberships options: a double blowout or a single blowout every month. **“28% of clients will spend more with brands that they have a membership with belonging to membership programs will spend more”** ([PYMNTS](https://www.pymnts.com/study/relationship-commerce-brand-engagement-subscriptions-memberships-loyalty-programs/), 2022). The ability to sell these memberships online makes it easy for clients to sign up and enjoy consistent services–ensuring their blowout needs are always met and Style Bar Salon's books are always full. For Style Bar, it's not just about blowouts—it’s about building lasting relationships and providing an experience that keeps clients coming back, month after month. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Beautiful Online Booking with Mangomint All of the inspiring hair salons discussed above know the importance of providing a great experience for their clients online. That's why they chose Mangomint for their salon software and integrated online booking. Keep your site beautiful with booking that embeds directly on your website, allows brand customization, and is extremely easy for your clients to use. Mangomint's next-generation salon & spa software is designed to reduce costs and increase profits using smart automations and a beautiful client experience from booking to checkout. To learn more about the software, please [book a live demo](/demo/) or start a free trial today. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/8-features-your-iv-therapy-business-needs-in-2026/ [All blog articles](/blog/) # 8 features your IV therapy business needs in 2026 The software features making life easier for IV therapy businesses this year. **By ****Lily Gomez** Marketing Manager [FEATURES](/blog/c/features/) May 26, 2026 IV therapy and wellness businesses are having a _serious moment_. The global IV solutions market is on track to [reach $15 billion](https://www.globenewswire.com/news-release/2022/01/14/2367090/0/en/global-intravenous-iv-solutions-market-to-reach-us-15-billion-by-the-year-2026.html) this year, and clinics everywhere—from mobile drip services to full med spas—are racing to keep up. The ones coming out ahead are using IV therapy software because it's specifically built for this industry. Here are 8 software features every IV therapy business needs in 2026. ## 1. Integrated Forms **What it is:** Digital intake, consent, and treatment note forms that sync directly with client profiles. IV therapy businesses live and die by their documentation. Before a single drip is hung, nurses need to confirm contraindications, collect a health history, obtain signed consent, and record vitals. Doing this on paper—or across disconnected apps—creates risk, delays, and a frustrating client experience. Mangomint's [Integrated Forms](https://www.mangomint.com/features/integrated-forms/) solve this completely. Custom intake forms, HIPAA-compliant consent documents, treatment notes, and before-and-after photos all attach directly to the client's profile. Nurses can access everything at once—from labs to notes—on the patient timeline. You can collect signatures, ask for previous labs, annotate photos, and store everything securely without ever touching paper. **“When you can see the health intake form and the consent form on the client timeline… that changed everything for us. Mind blown.”** ## 2. Online Booking **What it is:** A fully branded, self-serve booking experience that lives on your website. The majority of IV therapy clients are booking outside business hours—after work, on weekends, from their phones. If they can't book online instantly, they'll book with a competitor who can. Mangomint's [Online Booking](https://www.mangomint.com/features/online-booking/) is fast, mobile-friendly, and lives on your website. Clients can choose their service, select their preferred provider, pick a time, and pay a deposit without calling or texting. You can customize the booking flow, require specific intake forms before the first visit, and even hide pricing for premium or custom drip formulas. Group bookings (for corporate wellness events, bachelorette drip parties, etc.) are also supported. **Mangomint juicy tip: Create Direct Booking links for your services or service providers and add them to your Instagram, Facebook, or Google Business profile.** ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## 3. Automated Flows **What it is:** Recurring touch points triggered by client behavior, timing, and other conditions. [Automated Flows](https://www.mangomint.com/features/automated-flows/) send personalized texts and emails, sometimes with [forms](https://www.mangomint.com/features/integrated-forms/), [offers](https://www.mangomint.com/features/offers-and-discounts/) or [gift cards](https://www.mangomint.com/features/gift-cards/), to clients based on specific events or actions they take with your IV therapy business. Set them up once and they’ll run automatically. For IV therapy businesses, this unlocks a powerful set of automations: - Send post-treatment care instructions after each appointment - Trigger a "We miss you" message if a client hasn't booked in 30 days - Follow up after a first visit with a membership offer - Send a birthday reward that brings clients back in - Request a review after checkout **Learn how Mangomint's Automated Flows can increase your revenue **[**here**](https://www.mangomint.com/blog/how-to-increase-your-salon-or-spa-revenue-with-automated-flows/)**.** ## 4. Express Booking™ **What it is:** A streamlined booking flow for walk-ins, phone bookings, and returning clients. Not every booking starts online. Mobile IV teams taking calls, front desk staff handling walk-ins, and nurses booking a client's next appointment at the end of their visit all need a faster booking flow. Mangomint's [Express Booking™](https://www.mangomint.com/features/express-booking/) gets it done with just three pieces of information: the client's first name, phone number, and service. That's it. ## 5. Memberships & Packages **What it is:** Flexible membership plans and pre-paid service bundles that drive recurring revenue and increase client retention. Energy drips before big events, immunity support during cold season, and NAD+ protocols spread across multiple sessions are all strong opportunities for IV therapy businesses to create memberships. With Mangomint, you can create tiered [membership plans](https://www.mangomint.com/features/memberships-and-packages/) (e.g., one drip per month, unlimited add-ons, discounted rates), charge monthly via automatic billing, and let clients redeem their benefits seamlessly at checkout. [Packages](https://www.mangomint.com/learn/help-articles/packages/) let you sell bundled services—like a 5-drip series—at a discounted rate, with easy tracking of usage, remaining services, and expiration dates. ## 6. Connect **What it is:** An all-in-one communication suite for calls, texts, and web chats, managed from a single inbox. IV therapy clients have questions before they book. They want to know which drip is right for them, whether a specific additive is safe with their medication, or how to find your location. And if all those questions go to your personal phone, it can get overwhelming. Fast. _Just ask _[_Shannon Murray_](https://www.mangomint.com/blog/she-had-300-clients-texting-her-personal-phone-then-she-found-mangomint/)_, owner of Esthetics With Me._ With [Connect](https://www.mangomint.com/features/call-text-chat/), you can answer a text, listen to a voicemail, make a phone call, and respond to a website visitor without ever changing inboxes. - Replace your landline with a dedicated Mangomint number to save $$$ - Use internal message notes to track important, confidential client details - Control when you're available with a simple toggle switch ## 7. Campaigns **What it is:** One-time mass text and email messages sent to your entire client list or specific segments. Automated Flows handle the always-on nurture. [Campaigns](https://www.mangomint.com/features/campaigns/) are for one-time moments. The seasonal push, the new drip launch, the flash sale on your immune booster package, the "We're expanding to a new location" announcement. You can send targeted text or email messages to your full client list or filter by specific segments (e.g., clients who haven't visited in 60 days, active members, clients who've purchased a specific service). Add images, emojis, and links, preview before sending, and track delivery rates and click-through rates after. For IV therapy businesses, high-impact campaign ideas include: - Seasonal immunity drip promotions (back-to-school, flu season, holiday travel) - New treatment or add-on announcements - Referral reward offers to your most loyal clients - Re-engagement offers for lapsed clients ## 8. Payments & POS **What it is:** Integrated payment processing, point-of-sale tools, and checkout workflows built specifically for wellness businesses. IV therapy checkout isn't simple. You have the base service, add-ons, retail products (supplements, recovery items), tips for nurses, membership redemptions, gift card payments, and possibly split payments between multiple methods. A generic payment processor isn't built for this. Mangomint's [Payments & POS](https://www.mangomint.com/payments/) handles all of it in one checkout flow. Accept credit cards, cash, gift cards, client account balances, and membership credits. Split tips across providers. Process refunds, apply discounts, and close out your cash drawer with a daily closeout report. Hardware card readers integrate directly with the software, and contactless payments are fully supported. **Mangomint juicy tip: Use Mangomint’s Client Self Checkout to save time.** ## Software built for growth Mangomint’s all-in-one [IV therapy software](https://www.mangomint.com/solutions/iv-therapy-software/) has everything you need to run and grow your business. With an intuitive [mobile app](https://www.mangomint.com/features/mobile-apps/) and hyper-detailed features for running [multiple locations](https://www.mangomint.com/features/multi-location/), nurses, practitioners, and front desk staff love using it to drip their drips. As one IV therapy business owner put it: **“We’re growing rapidly. But Mangomint has kept up with us. Seamlessly. It’s been awesome.”** Want to see what Mangomint can do for your IV therapy business? Book a [free demo](https://www.mangomint.com/demo/) with one of our humans or watch the video tutorial [here](https://www.mangomint.com/tour/). ## FAQs **Q: What is the best software for IV therapy businesses?** A: The best software for an IV therapy business is one that combines HIPAA-compliant digital forms, appointment scheduling, automated client communication, membership and package management, and integrated payments in a single platform. Mangomint is purpose-built for wellness and med spa businesses—including IV therapy clinics—and includes all of these features without the complexity of traditional EMR systems. **Q: Does IV therapy software need to be HIPAA compliant?** A: Yes. IV therapy businesses handle protected health information (PHI), including health histories, treatment notes, and consent forms. Any software used to collect, store, or transmit this information must be HIPAA compliant. Mangomint's Standard and Unlimited plans are HIPAA-compliant. **Q: Can IV therapy businesses use Mangomint for mobile services?** A: Yes. Mangomint supports mobile IV therapy operations with online booking, Express Booking™, digital forms that clients can complete before a visit, and two-way texting through Connect—all accessible from any device. **Q: What is IV therapy software used for?** A: IV therapy software is used to manage appointment scheduling, client intake and consent forms, treatment charting, inventory and product usage tracking, staff management, client communication, membership plans, and payment processing. The goal is to run the business efficiently while delivering a seamless client experience. **Q: How do IV therapy businesses retain clients?** A: The most effective retention tools for IV therapy businesses are memberships (which create a recurring booking habit), automated follow-up flows (which keep clients engaged between visits), and campaigns (which re-activate lapsed clients with targeted offers). Mangomint includes all three. **Lily Gomez** is a Marketing Manager at Mangomint, focused on medical aesthetics. With a background in computer science, UI/UX design, and marketing, she’s passionate about helping businesses create smoother client experiences and grow with the right tools. Fun fact: she’s probably thinking about med spa services or her dog at any given moment. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/8-powerhouse-studios-setting-the-standard-in-the-lash-and-brow-industry/ [All blog articles](/blog/) # 8 Powerhouse Studios Setting the Standard in the Lash and Brow Industry Discover why these 8 influential lash & brow studios are shaping the beauty industry today. **By ****Jennifer Aguilar** Marketing Manager [INDUSTRY](/blog/c/industry/) November 14, 2023 As a dedicated [beauty salon](https://www.mangomint.com/solutions/beauty-salon-software/) or lash and brow studio owner, are you on the hunt for some fresh inspiration to take your services to the next level? We get it; the beauty business thrives on newer and better ideas. That's why we've put in weeks of research to handpick the top lash and brow studios that standout in the industry. These studios are raising the bar and mastering the clean girl aesthetic through fluffy brows and natural lash transformations. ## Brow Down Studio We're starting off strong with [Brow Down Studio](https://browdownstudio.com/), led by celebrity brow artist and licensed esthetician René de la Garza. René's journey in the beauty industry started back in 2006. His mission is to bring classic brow shaping and the best brow products to his DTLA and Beverly Hills locations, which have become the city's go-to beauty spots. **What they do best: **They're not just about perfect brows they've also built a successful in-house brow product brand. In fact, their Brow Sculptor earned a spot in Vogue's 'Best Brow Gels for Achieving That Effortless Brow Look’! 527 W 7th St, Los Angeles, CA 90014 Follow them on social media [@browdownstudios](https://www.instagram.com/browdownstudios/) ## Jas Imani Beauty Located in the heart of New York City, [Jas Imani](https://jasimani.com/) is a licensed esthetician and conscious beauty guru. With a background in the fashion industry, Jas left her successful career to create a space for self care and cultivating natural looks. Their services focus on lashes and brows, helping you accentuate your features and skin. **What sets them apart:** Their vibrant social media presence is always on point ✨ 611 Broadway #709 New York, NY, 10012 Follow them on social media [@jasimanibeauty](https://www.instagram.com/jasimanibeauty/) ## Michele Holmes Studio [Michele Holmes](https://micheleholmesstudio.com/) is more than a beauty expert, she's a legend. The San Francisco Chronicle crowned her "The Eyebrow Whisperer," and Goop, InStyle, C Magazine, and more have featured her studio. The Michele Holmes Studio team is nothing short of amazing, with multiple exclusive certifications and decades of experience under their belts. **Their standout charm:** Their studio has a retro and elegant look we can’t help but love. 25 First Street Corte Madera, CA 94925 Follow them on social media [@micheleholmesstudio](https://www.instagram.com/micheleholmesstudio/) ## Hairy Little Things With three locations in Los Angeles, California, [Hairy Little Things](https://www.hairylittlethings.com/) offer a charming space for all things beauty. The team is led by founder, Alixandria Capparelli, a 4x certified microblading artist with over 13 years of experience. They provide services that include brows, lashes, lips, and makeup. The Hairy Little Things studios make you feel like you’re on the set of the Barbie movie. **What they do best:** Aside from their flawless fluffy brow techniques, founder Alix also leverages her [personal social media](https://www.instagram.com/alixandriacapparelli/), to showcase the studio and their services 8751 Sunset Blvd West Hollywood, CA 90069 Follow them on social media [@hairylittlethings](https://www.instagram.com/hairylittlethings/) ## BlinkBar [BlinkBar](https://theblinkbar.com/) is more than a lash and brow studio; it's a movement. A collective of women who believe beauty is a feeling, not just a look. They offer services such as lash extensions, lash lifts, microblading, and brow lamination. **What makes them unique:** BlinkBar infuses meaning into their business by inspiring clients to view beauty as a journey to empowerment. 1706 Ocean Park Blvd Santa Monica, CA 90405 Follow them on social media [@theblinkbar](https://www.instagram.com/theblinkbar/) ## GBY [GBY Beauty](https://www.gbybeauty.com/) in Los Angeles and New York is a must-visit. This popular hotspot offers a unique experience by combining crystal therapy, Reiki, and tarot card readings with lash extension services. GBY also offers tooth gems, facials, spray tans, waxing, and microblading for an experience that's truly one-of-a-kind. **What they do best:** GBY stands out by incorporating unique practices into everyday beauty services, creating fun experiences for their clients. 527 W 7th St Los Angeles, CA 90014 Follow them on social media [@gby\_beauty](https://www.instagram.com/gby_beauty/) ## Brow House At [Brow House](https://www.browhouse.com/), Pia Rotman and her team are masters of permanent makeup. Their artists use the latest techniques to achieve hyper-realistic, natural-looking results. **What they do best:** They've earned multiple certifications and are proud members of organizations that recognize their top-tier services. 20341 SW Birch St Suite 220 Newport Beach, CA 92660 Follow them on social media [@ilovebrowhouse](https://www.instagram.com/ilovebrowhouse/) ## Studio Simonyi [Studio Simonyi ](https://studiosimonyi.com/)is your go-to spot for beauty in Del Mar, CA, led by the talented Danielle Macias, a 12-year-experienced tattoo specialist. From eyelash extensions to permanent makeup, they specialize in achieving natural-looking results. **What they do best:** Wide array of techniques in brow enhancement, including microblading, Nano Brows, and Ombre Brows, all masterfully curated by Danny and her amazing team. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) So, whether you're already an expert or just starting out, these lash and brow studios are amazing for business inspo. Some of these wonderful businesses are powered by Mangomint, the highest-rated software for beauty salons and spas. If you are a studio with 5+ providers, you can start a free Mangomint trial or [schedule a demo](https://www.mangomint.com/demo/?utm_source=blog-post\&utm_campaign=mavens-blog-post\&utm_content=lash-and-brow) to learn more! **Jennifer Aguilar** is a Marketing Manager at Mangomint. She majored in engineering and has a passion for marketing. When she's not brainstorming her next move to help beauty businesses succeed, you'll find her enjoying downtime with her cat Juno and playing video games. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/8-reasons-to-choose-mangomints-in-app-phone-system/ [All blog articles](/blog/) # 8 reasons to choose Mangomint's in-app phone system From real in-app calling to spam screening, see why Mangomint's phone system is the best option for salons and spas in 2026. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) Table of contents - [Calls sync with your client profiles](#calls-sync) - [Booking suggestions during calls](#booking-suggestions) - [One number for everything](#one-number) - [Availability based on your business hours](#availability-based) - [Missed call auto-replies](#missed-call) - [Call summaries and transcripts](#call-summaries) - [Spam call screening](#spam-call) - [Desktop app calling with notifications](#desktop-app) September 1, 2026 Mangomint offers the best [built-in phone system](https://www.mangomint.com/features/phone/) among [salon](https://www.mangomint.com/solutions/hair-salon-software/), [spa](https://www.mangomint.com/solutions/spa-software/), and [med spa](https://www.mangomint.com/solutions/medical-spa-software/) software platforms because it lets staff make and receive real calls from inside the app, syncs every call to the client's profile automatically, lets owners control after-hours availability, screens spam calls, and more. ##### Why phone capability matters in salon and spa software - You don’t need to use your own number - Staff instantly know who’s calling - One number for everything reduces confusion - Appointment details stay visible and organized [Try it now](/trial/) Here are 8 reasons why you should choose Mangomint's in-app [phone system](https://www.mangomint.com/features/phone/) for your salon or spa. ## Calls sync with your client profiles With a phone that's fully synced with your client list, you always know who's calling and you can quickly call your clients back from their profiles. During phone bookings, Mangomint automatically suggest scheduling the current caller or prompting you to jump to their next appointment, eliminating unnecessary steps. ## Booking suggestions during calls While staff are on the phone with a client, Mangomint shows you appointment time suggestions for the caller. This smart feature helps you stay efficient on the phone and book new appointments without needing to open your calendar and search for availability. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## One number for everything With Mangomint's integrated phone system, you use a single business number for both calls and texts. You can either create a new phone number or transfer your current business number over. Clients only need to save one number, and staff manage every conversation from the same inbox. > “Mangomint has helped us reduce our need for a full time receptionist, and we even eliminated the need for VOIP phone service. No more answering the phones, it's all done through Mangomint.” > > —Jason, More Than Curly Salon ## Availability based on your business hours Owners and staff can set their own call availability so their phone rings only when they’ve enabled it. Set your business hours so any calls after-hours go straight to your custom voicemail message. ## Missed call auto-replies When you miss a call, you can automatically send a text message to the caller, letting them know you’ll follow up soon– ensuring you stay connected even when you’re busy. ## Call summaries and transcripts Mangomint generates summaries and transcripts of calls and voicemails, so front desk staff can easily catch up and respond quickly. All voicemails, summaries, call recordings and transcripts live inside the inbox next to your other communications. ## Spam call screening If you use our [built-in phone system](https://www.mangomint.com/blog/introducing-connect/), spam call screening can send unknown numbers to your spam folder before your phone even rings. - Suspicious callers need to verify they're human - Saved clients bypass screening and always get through - Filtered spam calls can be recovered anytime You can choose how strict you want to be with your filtering—Standard or Strict—depending on how many spam calls you're dealing with. ## Desktop app calling with notifications Staff can place and receive calls from the Mangomint desktop app, with real-time notifications connecting them to the right client record. ### How to get started: **Mangomint customers with the Phone add-on**: Learn how to activate your phone for calls and transfer your number by going [here](/learn/activating-phone-calls/). **Mangomint customers without the Phone add-on**: Go to your subscription to start using Phone for call and text. **Not a Mangomint customer?** [Start your free trial](/trial/) or [book a demo](/demo/) to get started. #### Frequently Asked Questions - Link copied ###### Does Mangomint replace a separate business phone line? Yes. Mangomint provides one dedicated business number for both calls and texts, so salons don't need a separate phone carrier line. You can also use your own business phone number with Mangomint. - Link copied ###### Can staff turn off phone calls after hours? Yes. Staff and owners can toggle their call availability off, and set business hours so after-hours calls go straight to a custom voicemail. - Link copied ###### Does Mangomint's phone system work on mobile and desktop? Yes. Calls can be placed and received through the Mangomint mobile app or the desktop app, with notifications and client profile syncing on both. - Link copied ###### Is Mangomint's phone system included in the base plan or an add-on? Calling and texting are available through Mangomint's Phone add-on, priced at $70/month per line as of the August 2026 pricing update. Web chat is included in the base plan; only voice calls and texting require the add-on. - Link copied ###### Does Mangomint transcribe voicemails, or do staff have to listen to each one? Mangomint generates voicemail summaries and transcripts, so staff can quickly read what a client needs instead of listening to every message in full. - Link copied ###### Does Mangomint screen or block spam calls? Yes. Mangomint includes spam call screening, and admins can block specific numbers that are spam calling or texting the business so they no longer reach the inbox. - Link copied ###### How does Mangomint's phone system compare to Boulevard and Zenoti? Mangomint and Zenoti both support real in-platform calling — placing and receiving calls from inside the software. Boulevard does not: its dedicated number forwards to your existing business phone, and the platform only adds a caller ID pop-up and texting on top of that. Boulevard's beta AI Receptionist can answer calls automatically, but it's a separate add-on requiring call forwarding, not built-in staff calling. Mangomint matches Zenoti's core in-platform calling while staying simpler to set up, requiring no long-term contract, and posting the highest user satisfaction ratings of the three. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 [](/blog/8-features-your-iv-therapy-business-needs-in-2026/) ### [FEATURES](/blog/c/features/) ## [8 features your IV therapy business needs in 2026](/blog/8-features-your-iv-therapy-business-needs-in-2026/) By Lily Gomez  |  May 26, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/a-new-way-to-sell-gift-cards-online/ [All blog articles](/blog/) # A new way to sell gift cards online We are excited to share a new way for you to sell gift cards directly on your website and through your online booking, just in time for the holidays. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) November 16, 2021 The holidays are upon us! As we enter the busiest time of the year for salons and spas, there couldn't be a better time to sell gift cards online. Our improved online gift card feature allows you to **sell gift cards directly on your website and in your online booking without a third-party integration.** You can now manage gift cards that are purchased online and in-person in one place for an overall improved experience including: - No additional fees or subscriptions - Easy setup - Streamlined reporting - Online gift card sales appear directly in Mangomint - Customization options ## How it works Our online gift card feature is easy to set up, once enabled and linked to your website, visitors are able to purchase gift cards, for themselves or someone else, that are then **sent to the recipient via email.** The sale will automatically appear in your sales list within Mangomint and will be visible in your reports. You'll also have the option to send gift cards via email for in-person gift card purchases. ## How to get started If you are an active Mangomint Pay customer, enable this feature by going to **Settings > Gift Cards** and follow the instructions there. Visit our [Learning Center](https://www.mangomint.com/learn/help-articles/giftcards/digital-gift-cards/) for a step-by-step guide. If you are not an active Mangomint customer yet, please consider [starting a trial](https://www.mangomint.com/trial) or [booking a call](https://www.mangomint.com/demo/) with us to find out if we might be a good fit. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/announcing-email-marketing-in-mangomint/ [All blog articles](/blog/) # Announcing Email Marketing in Mangomint, our built-in marketing tool Boost bookings, promote your services to the right audience, and build lasting client relationships with Mangomint’s email marketing solution. **By **[**Abby Schmautz**](/blog/author/abby-schmautz/) Product Marketing Manager [FEATURES](/blog/c/features/) December 14, 2023 We’re thrilled to close out 2023 with the launch of Email Marketing, one of our most powerful (and most anticipated) features yet. Most of your clients already live in their inbox. If your emails don’t show up there, you’re missing out on a_ massive _opportunity to drive more sales and engagement for your salon or spa. Mangomint’s fully-integrated Email Marketing feature gives you all the tools you need to **drive more revenue, strategically promote your services to the right audience, improve retention rates, and build relationships that last.** Build advanced email campaigns in minutes such as: - **Announcements:** Want to build buzz around grand openings, fresh services on your menu, newly-hired staff members, hot products back in stock, or upcoming events at your salon or spa? Craft announcement campaigns with ease and watch the excitement grow. - **Special deals:** Use email campaigns to entice your clients to come in more frequently so they can snag the latest sales on services and products. - **Newsletters:** Send newsletters on a consistent, predictable schedule so you can keep your clients in the loop on all the latest updates and steadily build relationships over time. ## Segment clients for highly personalized campaigns Our Email Marketing feature lets you filter your client list based on advanced criteria so you can **send incredibly personalized campaigns to the clients who are most likely to resonate with your messaging.** Target specific clients based on data stored in Mangomint such as: - The staff member(s) clients had appointments with - Location(s) visited - First appointment date - Whether or not a client has a future appointment on the books - How long it’s been since a client had an appointment - Types of services the client received - Membership status **Combine multiple filters to create an ultra-specific campaign audience** that you can build highly targeted campaigns around. Every time you filter on additional criteria, Mangomint will automatically let you know how many clients in your database match the filters you selected. Preview the full list of clients who meet the criteria to ensure everything looks good. Have a broader campaign in mind? You can also send campaigns to all the clients that are eligible to receive your marketing emails. ## Become an email marketing pro Our Email Marketing feature requires zero technical know-how or fancy coding skills. After you decide which clients will receive your email campaign, **jump right in and build a campaign in minutes with our easy drag-and-drop email builder.** Easily add content modules like headlines, paragraphs, images, dividers, social media icons, or even your own HTML. Preview emails on both desktop and mobile so you can ensure your emails look perfect on any device. Take personalization one step further by automatically inserting information about the client into your emails, such as the client's first name. Send finished campaigns immediately, or schedule campaigns to send at a later date and time. Prepping campaigns in advance saves you precious time and makes it easy to schedule emails to be sent at optimal times to generate higher open rates. ## Match your brand aesthetic with professional email templates Email marketing acts as a** seamless extension of your brand.** And when it comes to creating an email campaign, the overall design of an email is just as important as the carefully chosen words within that email. That’s why our talented designers have crafted **a library of beautiful, ready-to-use email templates made just for salons and spas.** We offer a variety of email designs that fit all kinds of different brand aesthetics, whether you prefer to go more minimalistic, modern, feminine, edgy, or something else entirely. You’ll be certain to find an email template that matches your vibe. Keep in touch with your clients _and_ look good doing it. Use any template right out of the box, or use a template as a starting point and then make it entirely your own. ## All the data you need to measure and monitor campaign performance In the world of email marketing, this bears repeating: You can’t manage what you don’t measure. We give you all the data you need right at your fingertips to **stay on top of campaign performance and find out which email marketing strategies work best for your salon or spa.** After you send a campaign, view critical campaign metrics such as delivery rates, open rates, bounce rates, unsubscribe rates, and failure rates. You can also drill down into the list of recipients for a particular campaign and see the email addresses for recipients, along with whether they opened and clicked the email. Find out what works (and what doesn’t) so your next campaign is even more successful than the last. ## Stay top of mind long after clients finish their appointment Mangomint gives you everything you need to operate your salon and spa, and now that includes **boosting your bookings and improving client engagement with built-in email marketing tools.** Here’s a few more campaign ideas you can implement immediately: - Seasonal tips and discounts (perfect for the busy holiday season) - New client welcome emails - Service-specific campaigns such as re-engagement campaigns for all clients who received facials in the last two months, or clients who have gone over six months without a haircut appointment - Announcements for upcoming special events - Special offers for clients who purchased a specific type or brand of retail product [Check out this recent blog article](https://www.mangomint.com/blog/salon-email-marketing-ideas/) to discover 26 can't-miss email marketing campaign ideas for your salon or spa. ## How to get started **Email Marketing is available now on all Mangomint plans. **To create and send your first campaign, head to the new **Email Marketing **screen and [read this article](https://www.mangomint.com/learn/create-and-send-marketing-emails-to-clients/) to learn more. This feature uses a credits-based system so you can pay as you go. Marketing credits cost **1c each**. [Read this article](https://www.mangomint.com/learn/marketing-credits/) to learn more about how marketing credits work. If you’re not using Mangomint yet, [start a free trial](https://www.mangomint.com/trial/) or [book a demo](https://www.mangomint.com/demo/) to see Email Marketing in action. [**Abby Schmautz**](/blog/author/abby-schmautz/) is a Product Marketing Manager at Mangomint. She has a degree in New Media & Communication Technology and has held diverse roles in B2B tech spanning marketing, product, customer support, and operations. She loves the entrepreneurship and creative expression found in the beauty industry. One of her favorite things? Helping salons and spas thrive. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/announcing-exciting-new-service-customizations-enhancements/ [All blog articles](/blog/) # Announcing exciting new Service Customizations enhancements We’ve released advanced capabilities that take Service Customizations to a whole new level. **By **[**Abby Schmautz**](/blog/author/abby-schmautz/) Product Marketing Manager [FEATURES](/blog/c/features/) June 20, 2023 Customers are already loving Service Customizations, **our most powerful booking feature yet**. In case you missed it, [check out the launch blog post](https://www.mangomint.com/blog/introducing-service-customizations/). **We just released a fresh batch of advanced capabilities** for Service Customizations. Now you can: - Show or hide duration changes in online booking - Use new “base price” setting for streamlined option pricing - Show or hide price changes in online booking - More easily add a custom online booking name for options - Preview customizations in online booking Getting excited yet? Find out more below. ## Hide duration changes to tidy up online booking Aim to provide an **elegant, uncluttered** booking experience. Now you have more granular control and you can **show or hide service duration changes** in online booking. Keep these changes hidden so they don't interfere with the booking experience. Or, display these changes so clients can better plan for appointments. ## New “base price” setting for accurate option pricing Show the **combined price for a service + option as the base price **in online booking. Let’s say you offer a Signature Haircut with a required hair length option. The price will increase accordingly_ _based on the selected length. When clients book this service, they’ll see** the** **combined price** **up front **for each selected option (e.g. a **Short** haircut is $70 while a **Long** haircut is $120). Use this to display more accurate option pricing in a streamlined way. ## The choice is yours: Show or hide price changes We make it easy to create an online booking setup that reflects your desired client experience. **Show or hide price changes** in online booking, based on what’s right for_ _your business. Option prices are shown by default in online booking **to increase price transparency**. You can disable this setting for a **distraction-free booking experience**. Let** **clients focus on **choosing the best option for their needs** instead of focusing on cost. ## Additional enhancements Other enhancements that make Service Customizations more powerful and user-friendly: - **Show a** **custom option name in online booking:** Great for situations where you’d like to show a different name externally (especially one that's longer). This setting is now easier to find and use. - **Check out your setup:** Preview your customizations in online booking directly from the **Customizations** tab. We've added a new preview link below the list of option groups. ## More advanced updates coming soon Service Customizations is now even more powerful but **we’re not stopping here**. Stay tuned for additional Service Customizations enhancements! Service Customizations is available at **no additional cost on all Mangomint accounts**. To learn more about these advanced settings, please [visit our Learning Center](https://www.mangomint.com/learn/set-up-service-customizations/) or reach out to us with any questions. If you don’t have Mangomint yet and would like to see how this feature can help your business, please [start a free trial](https://www.mangomint.com/trial/) or [book a call with one of our experts](https://www.mangomint.com/demo/) to see it live. [**Abby Schmautz**](/blog/author/abby-schmautz/) is a Product Marketing Manager at Mangomint. She has a degree in New Media & Communication Technology and has held diverse roles in B2B tech spanning marketing, product, customer support, and operations. She loves the entrepreneurship and creative expression found in the beauty industry. One of her favorite things? Helping salons and spas thrive. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/atomic-tattoos-testimonial/ [All blog articles](/blog/) # How Atomic Tattoos runs a smooth 17-location operation with Mangomint Atomic Tattoos grew from a single shop to 17 locations and needed a platform that could manage it all, without losing control of the details. **By ****Clara Winter** Editor [FEATURES](/blog/c/features/)[INDUSTRY](/blog/c/industry/) March 13, 2026 Twenty-five years ago, Clay Montgomery opened a tattoo shop with a mission to build something the industry had never really seen before. Today, [Atomic Tattoos](https://atomictattoos.com) spans 17 locations across Tampa Bay, Orlando, and Milwaukee and provides a supportive, stable, and educational work environment for artists and employees. We sat down with Clay to hear how he built a tattoo company that works at scale, and how Mangomint helps him keep it all together. ## Building something different Clay got into tattooing for the love of the craft, but when he decided to open Atomic, he wanted it to be a place where artists want to work, and clients want to get tattooed. Using his deep connections in the industry, Clay did just that. And then he did it 16 more times. “We have a 401(k). We offer health insurance. We do things differently than other tattoo shops,” he says. “And that’s kind of cool.” ## Growing with Mangomint Managing one tattoo shop is a full-time job. Managing 17 is a different challenge entirely. When Clay started evaluating software, most platforms fell short the moment he mentioned [multiple locations](/features/multi-location/). Until Mangomint. > The biggest thing that made us choose Mangomint was its ability to support multi-location business. That has been a problem with other software we've looked at, and Mangomint does it very elegantly and very well. ### Detailed Reports: Visibility across the entire business For a business Clay’s size, visibility is everything. With Mangomint he can easily adjust service menus and pricing, manage staff, and track client activity for each of his locations. [Unified reporting](/features/reporting/) lets him compare any two stores side by side or monitor a single location over time. “It makes my life a lot easier.” That kind of consolidated insight would be nearly impossible to replicate manually across 17 locations. But with Mangomint, it’s quick and easy. ### Customer Support: Humans that show up Clay is quick to credit one thing above almost everything else: real human support. > The support that Mangomint offers is better than any other support for any other thing I’ve used. Mangomint has real live people that can answer my question or solve my problem in real time. Available to answer questions 7 days a week, 365 days per year, Mangomint’s customer support has literally won awards ([5 star rating!](https://www.capterra.com/p/187593/Mangomint/)). And for a 17-location business, reliable and efficient tech support is crucial to success. When his shop staff have any questions or something comes up, Clay’s answer is simple: use the chat bubble. In just a few minutes, they get their answer. “The people that operate the software in the store are very well supported by Mangomint. That’s tremendous for me.” ## Software built for where you're going When Clay opened the first Atomic Tattoos location, his mission—which still holds true today—was to always do right by the artists and clients. Mangomint helps him protect that. The software is reliable, easy to manage across every location, and backed by real humans who understand the day-to-day realities of running a shop. His business has grown because he never stopped paying attention to what good looks like, and found the tool that helps him deliver it—seventeen times over. “If you’re using any software to operate your business, Mangomint probably does it better.” Want to see what Mangomint can do for your business? [Book a free demo](/demo/) with one of our humans, or watch the video tutorial [here](/tour/). **Clara Winter** is the Copywriter at Mangomint. She uses her Psychology degree, UX design training, and digital marketing expertise to craft thoughtful, human-centered content that helps salon and spa owners grow their businesses. Fun fact: Clara knows her esthetician’s coffee order by heart and brings it to every appointment. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/barbershop-booking-statistics/ [All blog articles](/blog/) # Barbershop booking statistics and insights Find the data you need to tailor your barbershop operations to client booking and appointment preferences. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [INDUSTRY](/blog/c/industry/) August 23, 2024 Understanding clients’ appointment preferences helps you tailor your business for a better experience. Using recent sample data from 181,180 barbering appointments booked in Mangomint’s [barbershop software](), let’s dive into how clients prefer to book and manage their appointments. ## How barbershop clients prefer to book their appointment Online scheduling is the preferred method of booking barbershop appointments. In fact, **77.49% of barbershop appointments are booked online** compared to 22.51% of appointments scheduled via walk-ins, phone bookings, and in-person scheduling. > 77.49% of barbershop appointments are booked online However, this statistic can reflect factors like your walk-in policy, ease of booking online, and reception availability. So, if your online scheduling rate is much lower than you would like, consider ways to improve your online booking experience. For example, does your software require clients to make an account? Data from [Baymard Institute](https://baymard.com/lists/cart-abandonment-rate) suggests that 26% of users will abandon their checkout when forced to create an account, making this the second-highest user pain point (behind hidden fees). You might also evaluate if your website or booking software is slow, unreliable, or glitchy, which could prompt clients to call instead. ## Which days are the busiest for barbershops? **The end of the work week is the busiest time to be behind the chair in a barbershop**, accounting for nearly 40% of all barbering appointments. This spike in appointments could come from clients preparing for their weekend plans or scheduling around barbershop closures. The busiest days for barbershops are as follows: - **Friday** (20% of appointments) - **Thursday** (19% of appointments) - **Wednesday** (17% of appointments) - **Tuesday** (16% of appointments) - **Saturday** (15% of appointments) - **Monday** (7% of appointments) - **Sunday **(6% of appointments) However, the best schedule for your business can vary depending on your area, service demand, and local competitors. For example, Sundays and Mondays are likely slower because many barbershops are closed to give staff some rest while avoiding the profit loss from quieter days. However, if you are the _only_ barber in your area open on Sundays and Mondays, you might tap into extra demand and revenue not reflected in most booking data. ## The busiest time of day for barbers Keeping your business well-staffed during the busiest times of the day can help you optimize your revenue potential. **11am is the busiest time of day for barbershop appointments**, accounting for 11.76% of barbering appointment start times. This pattern is common across other hair-focused and related businesses, including hair salons, lash salons, and brow bars, where we consistently see appointments peak between 10am - 12pm. The complete list of popular booking start times includes: - **11am** (11.76% of appointments) - **1pm** (11.61% of appointments) - **12pm** (11.20% of appointments) - **10am** (11.11% of appointments) - **3pm** (10.79% of appointments) - **4pm** (10.55% of appointments) - **2pm** (9.76% of appointments) - **5pm** (9.16% of appointments) - **6pm** (5.74% of appointments) - **9am** (3.98% of appointments) All other potential start times combined account for less than 5% of barbershop bookings. ## How common are barbershop appointment cancellations? On average, **14.05% of barbershop appointment bookings end in cancellation**. This number is lower than other hair industry and adjacent businesses, including hair salons (16.96% cancellation rate), lash and brow bars (21.52% cancellation rate), and hair extension salons (18.56% cancellation rate). > 14.05% of barbershop appointment bookings end in cancellation Cancellation rates can have an impact on your schedule, availability, and your bottom line. This number can be influenced by a few factors, including your barbershop’s cancellation policy, whether or not you require a deposit for booking, and whether or not you send automated appointment reminders. These factors should be easy to adjust in your booking software to give you more control over cancellation rates (and how they impact your business). ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint barbershop management software Mangomint provides a seamless [online booking](/features/online-booking/) experience, which can help maximize your business operations and boost revenue. With our suite of [barbershop management features](/solutions/barbershop-software/), like email marketing, payroll processing, client management, staff management, and time-saving automations, it is easy to understand why we are the highest-rated barbershop software. You can explore Mangomint for free with a trial account or a [live demo](/demo/) to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/barbershop-marketing-ideas/ [All blog articles](/blog/) # 24 Barbershop marketing ideas to improve business performance We compiled a list of the barbershop marketing ideas your business can launch right away to boost profits and grow your client list. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [TOOLS](/blog/c/tools/) December 21, 2023 With the quick evolution of tech in the [barbershop software](/solutions/barbershop-software/) industry, a strong marketing strategy can quickly become outdated and ineffective without the right maintenance. Here are 24 proven barbershop marketing ideas to help refresh your approach, reach new clients, and keep them coming back for more. ## Grow recurring income with barbershop membership marketing [Membership programs](https://www.mangomint.com/features/reporting/) offer a unique marketing outlet that has your services essentially sell themselves month after month. This strategy can provide reliable, recurring profits for your business and must-have deals for clients — a win-win opportunity. ### 1. Create and maintain barbershop memberships Since men often require frequent barbershop services, memberships offer a great way to keep clients hooked. Simply determine a fixed price for a monthly service option. In exchange, clients get additional incentives or discounted pricing from traditional service costs. For example, barbershop memberships may include: - Two beard trims per month ($30) - Four beard or hair services per month ($85) - One free monthly nose or ear hair trim for members - Discounts for any additional services barbershop members book - Priority scheduling for appointment openings by selecting members first on the  [Intelligent Waitlist](https://www.mangomint.com/features/reporting/) _You get the idea_. There are countless different ways to tailor barbershop membership options to your business.  Collectively, membership programs offer a proven way to support existing clients, keep them coming back, and boost their lifetime value. For more information, you can [view Mangomint's video](https://www.youtube.com/watch?v=L6R4WBpuC74) on adding, customizing, and managing barbershop memberships. ### 2. Retail and merchandise memberships Men's subscription boxes for self-care, hair care, and beard care are on the rise. In fact, data [suggests that Dollar Shave Club](https://zipdo.co/statistics/subscription-box/) is one of the top 3 global brands in the subscription box industry. You can get your share of this market while boosting client loyalty and your revenue. If you love to research new products and keep your inventory stocked, this option might be for you.  _So, how does it work?_ Start by researching new products that 1) meet client needs and 2) offer discounts for buying in bulk. Additionally, you may be able to score discounted (or even free) products by reaching out to brands for partnerships. After all, these companies want to get new clients hooked on their products, so they can be eager to help.  Then, you can assemble a subscription package at a flat rate for subscribers each month. Ideally, you will save enough on the products to earn a hefty return _and_ pass along savings to your clients — helping them get a great deal while trying cool new products.  Best of all, your local clients will likely want to save on shipping costs by choosing in-store pick-up. This pick-up process can encourage clients to book an appointment every month during their visit to your barbershop.  Admittedly, the coordination of these boxes can be a lot of work. To set yourself up for success, consider reaching out to potential suppliers for details and explore the potential costs, management overhead, and client interest before diving in.  ## Barbershop service promotions and gift card discounts Your barbershop services are at the heart of your business. By enticing audiences with promotions, you can make the most of every marketing opportunity: ### 3. Sell barbershop service bundles or packages Selling packages can help secure an upfront payment for a high volume of appointments. These packages could be for a wide variety of use cases: Individual packages like "Get your next 5 beard trims for the price of 4" and similar offers can reward clients for sticking with your business. This practice also provides your salon with a **steady income in an often unpredictable industry**.  Service bundles, like "Save 10% when you get a haircut and beard trim," encourage clients to upgrade their appointments. This practice can help **increase your average ticket value** to boost the revenue from your appointments. ### 4. Entice new clients with limited-time add-on deals Discounting your core barbershop services can get new customers in the door — but these deals can bring more trouble than they are worth. Most prominently, core service discounts devalue your worth, attracting customers who may simply be sold by the low prices rather than your high-quality services. As such, these clients will be unlikely to return without a promotion, failing to provide any worthwhile revenue for your business. Instead, keep your core pricing the same but increase the value of the appointment with limited-time add-on deals. This will attract clients who align with your service prices and ensure an experience that will have them ready to come back before they leave your chair ### 5. Take advantage of barbershop gift card discounts Barbershop gift card discounts offer an easy promotion to boost revenue on any occasion. These discounts also work to bring new clients into your business.  For example, when a gift card is on sale, clients are more likely to buy one for friends and family members. These gifts will connect your business to new (and potentially recurring) clients in your area. You can find more captivating [gift card promotion ideas for your barbershop here](/blog/salon-gift-card-promotion-ideas/). ## Reach more clients with email marketing for barbershops [Email marketing ](https://www.mangomint.com/features/email-marketing/)is a helpful way to boost barbershop revenue and encourage clients to book. Use your client list to send emails with your [barbershop software's built-in email marketing tool](/blog/announcing-email-marketing-in-mangomint/) or integrating a 3rd party solution, like [Mailchimp](https://www.mangomint.com/integrations/). Here are a few ideas to help keep your barbershop communication fresh: ### 6. Enjoy seasonal email marketing opportunities Seasons, holidays, and special occasions offer an easy and captivating way to connect with clients via email. It is also the perfect opportunity to offer your barbershop's solutions to seasonal problems. For example, barbershops can easily earn clients with a "No Shave November '' promo that helps clients shape their newly full facial hair. Additionally, this is the perfect time to start pushing gift card discounts to help [boost holiday sales](/blog/boost-holiday-sales/). There are equally unique seasonal opportunities around every corner of the year, so consider sending out an email campaign that highlights how your business can help clients look and feel their best. If you are ready for some inspiration, [read our list of 26 seasonal email marketing ideas](/blog/salon-email-marketing-ideas/). ### 7. Provide relevant promotions, deals, and discounts Clients get inundated with emails daily. Even your best deals can get lost in the noise. If you are finding your email campaigns falling short, chances are that you are sending out email "blasts" to all your clients instead of relevant segments of your client list. Before we take a closer look, it is helpful to understand how email platforms interact with your business emails. If a mail platform notices lots of unopened emails from your business, it will filter your campaign into a promotions folder — or directly to spam. Rather than helping your business, this can waste money on emails that will never be read.  So, how does your barbershop break through the email marketing noise? The easiest way is with **relevant and enticing emails** sent only to the most fitting clients for each deal.  For example, sending your hair replacement clients _only_ hair replacement tips, deals, and updates will work favorably within their email algorithm. Your messages will never go to waste or get filtered into a promotions/spam folder.  Conversely, sending a haircut or dye promotion to one of your hair replacement clients is the easiest way to get them to tune out or unsubscribe.  As such, the easiest way to get the word out about your sale is with a personalized email marketing campaign to a** limited audience**. Filter your client list for those who have previously had services relevant to your promo. Then, use this marketing opportunity to highlight your limited-time deal, provide clients with promotion details, and link directly to your online booking tool. You can learn more exciting ways to customize your [email marketing campaigns in our video here](https://www.mangomint.com/webinars/introducing-email-marketing/introducing-email-marketing/). ### 8. Excite clients with barbershop business updates Do you have any new services, specialists, or barbershop amenities? These business updates are all candidates for an email marketing campaign. This practice can put your salon at the top of clients' minds, creating excitement about new services and encouraging them to book an appointment.  These updates can also improve customer experience by setting client expectations about changes within your barbershop. ### 9. Effective direct marketing outreach As mentioned above, email blasts can easily get lost in the marketing noise. However, you can take email segmentation one step further with **direct email marketing**. This process involves sending a highly personalized and effective email to an individual barbershop client on your list. For example, can you think of any previously consistent haircut + beard-shaping clients you haven't seen in months? Direct email marketing may help get them back into their old barbershop routine. You can use a [client retention report](https://www.mangomint.com/features/reporting/) to help find direct marketing opportunities. ### Unlock the power of email marketing Mangomint's intelligent email marketing system is built into our system, offering unique advantages to our customers. [Explore our features](/features/marketing-and-automation/) ## Increase visibility with directory listing marketing When clients Google local barbershops, how do you ensure your business comes up? Directory listing marketing is the key to success: ### 10. Enhance your barbershop's Google Business Profile Perhaps the most impactful and practical approach to unpaid marketing is optimizing your Google Business Profile (formerly Google My Business, or GMB). There are a few simple ways to do this: Maximize your business descriptions — using every possible character within the 750 limit — to share details about your business. Google only shows the first 250 characters above the "read more" tag, so put your most captivating information first.  Update your service list in GMB to reflect your current barbershop services menu. While Google doesn't display these in your profile currently, it still uses them to connect your business with potential barbershop clients. For barbers (and other local service businesses), Google has a pre-set list of services you can choose from. Make sure you are taking advantage of every relevant opportunity on the list, and de-select any services you no longer offer. You can find [Google's guide to the services editor here](https://support.google.com/business/answer/9455399?hl=en). Finally, you should keep your central business information up-to-date. Otherwise, you will likely miss or frustrate potential clients with a broken website link or inaccurate hours of operation. Read [Google's guide to communicating holiday hours and special closures here](https://support.google.com/business/answer/6303076?hl=en). While Google Business Profile is perhaps the most popular directory listing, there are others you can optimize to ensure your business is well-represented across devices and platforms. ### 11. Claim and update your Bing Places listing Bing Places is Microsoft's version of Google Business Profile. Thanks to Microsoft's exclusive partnership with the popular ChatGPT AI tool, the company's search engine has been on the rise — now with more than [100 million daily active users](https://blogs.bing.com/search/march_2023/The-New-Bing-and-Edge-%E2%80%93-Momentum-from-Our-First-Month/). So, when a potential client asks Bing Chat about local barbershops, will it respond with information about your business? The easiest way to help boost your barbershop is by claiming and updating your [free Bing Places profile](https://www.bingplaces.com/). ### 12. Explore the Nextdoor app for barbershops While it often falls beneath the marketing radar, one in every three US households uses the Nextdoor app. Nextdoor is a hyperlocal networking platform — connecting people to other individuals and businesses in their neighborhood. You can claim a [free business page on the Nextdoor app](https://business.nextdoor.com/en-us/small-business) to share information about your barbershop, join conversations, and keep your business connected with the community. ### 13. Keep Apple Business Connect up-to-date How do you get your barbershop to show up properly on Apple Maps? [Apple Business Connect](https://www.apple.com/business/connect/) is the key. This platform keeps information current on Apple Maps and Siri voice searches. As the default navigation system for the 150 million US iPhone users, it is essential your barbershop's business information stays up-to-date on the platform. Take a moment to claim your business on Apple Business Connect and update any outdated information. ### 14. Collect Yelp reviews for barbershops Yelp is an online review platform that connects individuals with barbershops and other local businesses. With [2.7+ million individuals](https://business.yelp.com/) checking into Yelp daily, it is a helpful directory listing for you to optimize. Barbershops can [verify their free Yelp listing](https://business.yelp.com/products/business-page/) to get started. Once verified, you can keep central details (like your address, phone number, and service menu) updated. If you would like to take it one step further, barbershops can [buy ads](https://business.yelp.com/products/yelp-ads/) that will put the listing on top of relevant searches. ### 15. Earn reviews across platforms While you would like to let your services speak for themselves, reviews from previous clients are proven to heavily influence potential customers. According to data from [BrightLocal](https://www.searchenginejournal.com/online-review-statistics/329701/), 85% of consumers look for a high average star rating when booking a local service, and 60% value a high review volume. So, _how do you get more positive reviews for your barbershop?_ You can [send a streamlined message](https://www.mangomint.com/features/two-way-texting/) after each appointment that encourages clients to leave a review. To make things even easier for clients, add a custom review link that sends clients directly to your business page. ## Spread brand awareness with social media marketing Social media can help barbershop businesses spread brand awareness. However, it can also feel overwhelming— especially if you are unsure if your efforts will pay off. While it can take some time, patience, and consistency, low return from social media marketing often means you are due for a new strategy. Here are some marketing ideas for leveraging opportunities on social platforms: ### 16. Create and share your online portfolio Your barbershop's portfolio is a vital marketing tool for showcasing your talents and skills to potential clients. Think of your social media profile as a digital portfolio. Like a standard portfolio, it is essential you keep it updated with your best work. The easiest and most effective way is to share the work you are already doing. You can request permission to share client photos during the booking process. This marketing effort works to provide a few benefits for your business: - Simplifies social media content creation. - Encourages clients to repost/share — enhancing your brand awareness. - Makes your clients feel supported and connected to your business, encouraging rebooking and client loyalty. ### 17. Consider influencer or affiliate social media marketing Local influencers can help spread the word about your barbershop. The influencer marketing industry is expected to be valued [at $7.14 billion in 2024](https://www.shopify.com/blog/influencer-marketing-statistics), thanks to its potential for a high ROI. There are a few tips for getting started with influencer marketing: - **Start local: **As a small business, this marketing option is only effective with influencers who have a following in your area. While big-name influencers can be quite pricey, local "micro-influencers" with several thousand followers will likely be more accessible and relevant to your barbershop. - **Ask your staff: **If you don't find any names on your existing client list, members of your staff may be attuned to the local influencer scene and have recommendations on potential partnerships. - **A quick search**: In many cases, the easiest way to find influencers in your area is with a quick online search. With the rise of affiliate marketing, there are plenty of resources in place to help connect businesses with local influencers. After you find the right local micro-influencers, reach out and offer an incentive (like a small payment and free barbershop service) to promote your business. ### 18. Client highlights for social media posts As mentioned above, sharing your portfolio online is a great way to boost social media engagement. However, you can take it one step further with a client highlight series.  For example, let's say you want to boost your beard shaping or trimming appointments. Introduce a "Beard of the Week" or "Beard of the Month" social media series. During online booking for beard-related appointments, ask clients for permission to share photos within this promo. Then, choose a post from your library once every week or month. You may also consider rewarding selected clients with a small incentive to rebook, like a 10% discount or an exclusive branded beard comb reserved just for this program.  There are countless ways to flex your creativity to create on social media. If clients seem engaged, you can keep it going. If it doesn't take off, these programs are easy to phase out for something new.  This style of marketing makes your clients feel appreciated, boosts their confidence (and loyalty to your business), encourages booking, and provides you with engaging social content that is certain to increase your brand awareness.  ### Discover software designed for barbers Explore Mangomint's suite of software features designed to meet the needs of barbers like you. [Learn more](/solutions/barbershop-software/) ## Consider paid barbershop advertising While social media is still undeniably important, barbershop clients may not be as actively engaged in aesthetic content on social channels as in many other salon industry sectors. If you are not getting the organic traction you need, it may be worthwhile to consider paid advertising outlets. ### 19. Connect with a marketing agency Paid marketing is a straightforward way to get your business right in front of clients by paying platforms to put you first. This strategy can apply to ads on social media platforms, Google search results, Bing search results, and other directory listings. **The obvious downside to these ads is the "paid" element**. This marketing outlet comes with upfront costs, both in management and your running ad budget: - **Management of paid ads: **Let's face it: most barbershop owners have their hands full. This busy schedule leaves very little time to learn the ins and outs of digital marketing. Unlike organic channels, paid ads need consistent supervision to ensure your budget is being spent wisely and paced to last each month. Consider looking into agencies with a proven track record of helping barbershop clients.  - **Price of paid barbershop ads: **Paid advertising works in a bidding system. You set a budget, which is allocated to bidding on certain relevant searches. The price for your campaigns can vary starkly, which is why it is best to turn to a paid barbershop marketing expert for support.  ## Refresh your barbershop's website Your website is a digital lifeline between your business and your clients. Even the smallest website improvements can have a significant impact on your organic (unpaid) marketing performance: ### 20. Implement fast, seamless online booking Successful digital marketing requires a positive online user experience. For example, let's say your marketing efforts successfully bring clients to book an appointment on your website. How long will they watch the site's loading wheel spin before they become frustrated and turn to another barbershop instead? Unfortunately,** it doesn't take long at all.** [Studies show that B2C businesses](https://blog.hubspot.com/marketing/page-load-time-conversion-rates) (like barbershops) with websites that load within one second **will earn 2.5x more conversions** than sites that load in five seconds.  Conversely, an [efficient online booking](https://www.mangomint.com/features/online-booking/) tool will help interested clients transition from skimming your online service menu to sending you a deposit within minutes. ### 21. Emphasize your barbershop's value Why should clients choose your barbershop over others in the area? What makes your business stand out? Whether it is your clean edge-ups, your judgment-free environment, exceptional customer service, or the array of upgrades you offer — ensure this value proposition is front and center on your website. Your site is also the main target of most cause marketing efforts (when you connect with clients by aligning with their values). Whether you support local nonprofits or promote equality, inclusivity, accessibility, or sustainability in your salon — these connections can help you spread your cause and earn new clients. For example, consider highlighting any eco-friendly products you use and the waste-limiting practices in your barbershop. This green marketing angle can help attract new clients to your business. ## 22. Make it easy for clients to personalize services and increase ticket value In many cases, clients know exactly what they want from their appointment. Personalized service bookings can help clients communicate these preferences while maximizing your salon's revenue from every appointment. You can personalize your services by presenting additional options and add-ons at every step of your booking flow. For example, popular barbershop haircut add-ons include: - Nose hair trimming - Ear hair trimming - Hot towel shaving add-on - Blow dry styling service - Face and neck massage - Face masks or other facial care treatments - Eyebrow shaping, waxing, or clean-ups - Shape-ups (also called line-ups or edge-ups) For help getting started, you can offer advanced add-ons in your online booking flow with [Service Customizations](/blog/announcing-exciting-new-service-customizations-enhancements/). This feature lets you create upgrades that seamlessly integrate within your service menu and ensure your schedule and price reflect the appointment's needs. ## Earn new clients naturally with word-of-mouth marketing Referral marketing is a powerful tool for barbershop businesses. It rewards your most loyal clients while helping your barbershop stay fully booked. Let's explore some word-of-mouth barbershop marketing ideas: ### 23. Host barbershop events If you provide high-quality barbershop services, clients will be excited to share the experience with friends, coworkers, and family members. However, you can help speed up these referrals with a promotion or event.  - "Bring a Buddy" events, for example, can be successful for word-of-mouth marketing, where a client is rewarded for booking an appointment with a friend, coworker, or family member.  - You may hold a "longest beard" trimming contest. This will create a buzz in your business while attracting the clients who may need your services most.  - Hold "academy" events where you teach clients how to style and maintain their facial hair between appointments. These events encourage your clients to schedule a service while expanding your potential revenue and providing you with new clients. ### 24. Launch a referral program The simplest way to mobilize word-of-mouth marketing is with a referral program. Potential customers are more likely to trust recommendations from friends and family members — especially when it comes to beauty services. In fact, 93% of customers consider referrals more trustworthy than traditional advertisements. Best of all, these programs offer benefits for everyone involved: - **Referrers:** Your most devoted clients will be rewarded each time they help someone new find your barbershop — with gift cards, discounts, or whatever reward structure your business creates. - **Referred clients: **These recommendations alleviate the need for new clients to extensively research local businesses. You could also sweeten the deal by adding a discount to your referral program that rewards new clients for sharing their referral source and giving your barbershop a try. - **Your business:** This strategy can improve your existing client loyalty and satisfaction while effortlessly growing your clientele. Additionally, referred clients are most likely to be a perfect fit for your business (and perhaps become repeat customers), as they were recommended by someone who knows both your barbershop and the new client well. You can read more about m[anaging your referral program in Mangomint here.](/blog/salon-referral-program/) ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint software for barbershops As your marketing efforts help grow your barbershop clientele and profits, you will need the right management tools on your side. Mangomint is here to help. Our barbershop management software is built to streamline, improve, and ease your daily operations using advanced features built with you in mind. If you are thinking about switching software, consider starting a free trial or booking a [live product demo with Mangomint](https://www.mangomint.com/demo/) today. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/salon-email-marketing-ideas/) ### [TOOLS](/blog/c/tools/) ## [26 seasonal salon email and text marketing templates](/blog/salon-email-marketing-ideas/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Mar 31, 2026 [](/blog/tattoo-intake-form-examples/) ### [TOOLS](/blog/c/tools/) ## [Tattoo intake form examples and insights](/blog/tattoo-intake-form-examples/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Oct 4, 2024 [](/blog/med-spa-consent-forms/) ### [TOOLS](/blog/c/tools/) ## [Medical spa consent form templates and examples](/blog/med-spa-consent-forms/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Aug 9, 2024 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/barbershop-menu-ideas/ [All blog articles](/blog/) # 32 Barbershop menu ideas, services, and pricing examples Find the barbershop menu inspiration you need with popular services, insights, and tips to help set your booking flow up for success. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) June 8, 2024 Whether you're launching or revamping your barbershop, creating a compelling service menu is crucial for attracting and retaining clients. The menu showcases prices, highlights unique offerings, and sets customer expectations. Let's explore popular barber shop services, add-ons, and membership examples to inspire your menu design. ### Discover software designed for barbers Explore Mangomint's suite of software features designed to meet the needs of barbers like you. [Learn more](/solutions/barbershop-software/) ## The basics: Standard barbershop menu services Every barbershop has a reliable set of popular offerings that many clients will expect to find on your service menu. ### 1) Classic haircut ($28+) The term "classic" haircut can mean different things to different clients. This service typically includes a consultation, hair cutting, neck shave, and styling. But this menu item is your chance to outline exactly what's included in your barbershop's signature classic cut. Be specific about the techniques used, the products applied, and the expected result. This transparency helps clients make informed decisions about which premium services to add. ### 2) Beard trim ($15+) This service is perfect for clients wanting to maintain or reshape their beards. Perfect as standalone service appointments or add-ons, beard trims can earn steady revenue for your business. ### 3) Straight razor shave ($30+) Offer a luxurious shaving experience using a straight razor. This service includes hot towels, shaving cream application, shaving, and aftershave balm. This menu item communicates the luxurious touchpoints in your barbershop's signature shave. ### 4) Haircut & beard trim ($40+) This service includes a classic haircut with a beard trim, neck shave, styling, and a detailed beard trim. Bundling these services incentivizes clients to book a more comprehensive appointment. ### 5) Fade haircut ($30+) Deliver a fade haircut service, where the hair is cut close to the head with a gradual decrease in length. You can specify the type of fade (high, low, skin, etc.) and whether it includes a neck shave and styling. ### 6) Buzz cut ($25+) Treat customers to a buzz-cut service, which involves cutting the hair to a uniform length all over the head. Please specify the length options and whether they include a neck shave and styling. ### 7) Edge up ($15+) Perform an edge-up service to clean the hairline and neck perfectly. This maintenance service helps clients maintain a defined shape between haircuts and can generate extra revenue. ### 8) Straight razor neck shave ($20+) Provide a straight razor neck shave service, where you shave the neck area with a straight razor. You can add it to haircuts or offer it as a standalone service. It leaves the skin smooth and is a unique offering. ### 9) Boy's haircut ($20+) Cater to your younger clientele with a boy's haircut service, which may be a simpler version of your men's haircut. Explain the age range it's for and whether the price varies by age. Consider offering a discounted rate for boys' haircuts compared to men's. ## Premium barbershop services, bundles, and packages Increase your appointment value and help clients look their best by bundling complementary services together for premium appointments. ### 10) Premium haircut ($50+) Indulge your clients with an upgraded version of your classic haircut, which may include additional services such as a scalp massage, hot towels, or premium hair treatments. Clearly explain what distinguishes it as "premium" from the classic cut, providing customers with a superior choice that increases the average ticket prices. ### 11) Luxury haircut experience ($75+) Delight clients with an ultra-premium haircut service that includes a private room, champagne, personalized consultation with a master barber, scalp massage, hot towels, a bespoke haircut, and a take-home hair care kit. Clearly outline the luxurious touchpoints to justify the premium price. ### 12) Straight razor shave & face mask ($50+) Enhance your straight razor shave with a luxurious face mask—charcoal detox, moisturizing, or soothing aftershave balm. Apply before or after the shave, and let it work while you complete the service. ### 13) Beard design & conditioning ($40+) Premium beard service includes trimming, shaping, conditioning, beard oil massage, warm towel wrap, leave-in conditioner application, and detailed styling for a polished look. ### 14) Hair color consultation & application ($100+) Provide a personalized consultation to discuss the client's desired color, such as partial highlight, full color, or men's hair painting. Use high-end, long-lasting hair color products. ### 15) Royal shave & scalp massage ($60+) Elevate your shave service with a luxurious scalp massage using warm oil or lotion in circular motions to relax the client. This adds a spa-like element to the traditional shave service, finished with a soothing aftershave balm application. ### 16) Signature package ($150+) For high-ticket returns, create a premium package service that includes a luxurious haircut, straight razor shave, beard trim, and other spa-like treatments, such as a hot towel wrap, scalp massage, or facial. Market it as a "pampering day" for the modern gentleman. You can justify these higher prices by providing detailed services in your [online booking process](/features/online-booking/). ### 17) Father and son package ($50+) Family-friendly barbershops can lean into this angle by offering a father-and-son package cut. Whether for the convenience or the bonding experience, these services provide an incentive for clients to double book their appointments. You may consider offering this service year-round or seasonally — such as near Father's Day and other significant family holidays. ## Creative, new, and trending barbershop services You can flex your creative muscles while boosting profits by leveraging the latest trends in barbership services. ### 18) Design haircut ($50+) Offer a design haircut service where you cut custom designs into the hair using clippers and razors. This unique service can set you apart and increase prices. ### 19) Hair & beard coloring ($75+) Offer hair coloring services, including bold, vibrant colors for younger clients using semi-permanent or demi-permanent hair colors. ### 20) Specialty haircut ($50+) Consider offering various specialty hair options such as Afros, Dreadlocks, Mohawks, Fades with Designs, Undercuts, or other unique styles. Clearly outline these specialty options in your menu and consider charging extra for more complex designs. Detail the service process, including consultation, shaping, styling, and aftercare advice. Additionally, consider offering premium add-ons such as hair treatments or styling products. ## Boost profits with barbershop service add-ons If you use Mangomint, you can enhance your online booking process by offering advanced add-ons through Service Customizations. This feature allows you to create upgrades that integrate with your service menu. ### Watch our Service Customizations video You can sell more add-ons, increase your revenue, and better manage your schedule. [Watch now](/videos/introducing-service-customizations/) ### 21) Mustache trim ($10+) Cater to clients who want to keep their mustaches looking sharp with a trim service. This add-on service can be paired with a haircut or done as a standalone visit. ### 22) Eyebrow shaping & waxing ($15+) Help clients achieve perfectly defined eyebrows with an eyebrow shaping and waxing service. This popular add-on service complements haircuts. Use a wax suitable for the face and remove it with a clean cloth strip. Specify if the service includes after-wax care, like a soothing lotion application. ### 23) Shape-up (line-up, edge-up) ($10+) Deliver crisp, clean lines with a shape-up service, also known as a line-up or edge-up. Shape-ups are a great way to increase average ticket prices and encourage more frequent visits. ### 24) Nape shave ($10+) Elevate your clients' grooming experience with a nape-shave service. It can be added to haircuts or offered as a standalone service. ### 25) Nose hair trim ($10+) Offer a nose hair trim service, where you tidy and shorten the nose hair to provide a clean finish. Use nose hair scissors or clippers designed explicitly for trimming nose hair. ### 26) Ear hair trim ($10+) Provide an ear hair trim service, tidying and shortening the hair in and around the ears. Add it to haircuts or offer it as a standalone service. Just be sure to stock specialty razors designed for ear hair and avoid sensitive skin inside the ear canal. ### 27) Scalp treatment ($20+) Treat clients to a scalp treatment service. The service could include a medicated treatment for issues like dandruff, a soothing treatment for sensitivity, or a nourishing treatment for dry scalps. Apply a treatment product and let it work under a warm towel. ### 28) Consultation (Free or $20+) Offer personalized hair and beard advice through a consultation service, including face shape analysis, lifestyle discussion, and product recommendations. Offer free consultations to attract new clients or charge a fee to return revenue on your most valuable insights. ## Barbershop membership and package ideas Many barbershops now offer [membership plans](/features/memberships-and-packages/) or packages that provide regular services at a discounted price. Let's explore some of the memberships and packages barbershops may consider offering: ### 29) Essential grooming membership ($40+ per month) This is an entry-level barbershop membership that includes: - One haircut per month - 10% off additional haircuts - 10% off retail products - Priority booking ### 30) Premium grooming membership ($70+ per month) This mid-tier barbershop membership example includes: - One haircut and one beard service (trim or shave) per month - 15% off additional haircuts and beard services - 15% off retail products - Priority booking - Complimentary upgrades (like a luxurious scalp massage with haircuts) ### 31) Elite grooming membership ($120+ per month) A high-end barbershop membership might include: - Two haircuts and two beard services per month - 20% off additional haircuts and beard services - 20% off retail products - Priority booking - Complimentary upgrades (like a luxurious scalp massage with haircuts) - One complimentary guest service per month ### 32) Student membership ($30 per month) A discounted membership for students, including: - One haircut per month - 10% off additional haircuts - 10% off retail products - Priority booking This structure and its benefits could also work perfectly for a senior membership program. ### Barbershop marketing ideas Streamline your in-house marketing efforts with ideas and tools created for barbershops. [Explore marketing ideas](/blog/barbershop-marketing-ideas/) ## How to set barbershop service prices Setting barbershop service prices involves considering several factors. Here's a guide to help you set fair, competitive, and profitable prices. ### Calculate your costs Calculate all expenses to set a minimum price, including fixed costs like rent, equipment, insurance, and supplies, and variable costs such as employee wages and commissions. ### Research the competition Research the prices of similar services at local barbershops. Visit their websites, call for pricing, or even go undercover to experience their services. This will give you a baseline for competitive pricing. ### Consider your geography Location greatly affects pricing. Urban areas support higher prices than rural areas. High-end neighborhoods can command premium prices. Consider the target demographic's income and spending habits. ### Factor in your reputation You can command higher prices if you're an experienced barber with a strong reputation. Consider your qualifications, years of experience, and client reviews. Offering premium services or using high-end products can also justify [raising prices](/blog/best-practices-for-salon-price-increase-notices/). ### Service configurations The configuration of your services impacts pricing. Are you offering a la carte services or packages? Packages often provide a discount for booking multiple services at once. Consider the time, skill, and products required for each service. ### Test and adjust Once you've set your prices, you may consider testing them with a soft launch. With this approach, you can monitor client feedback against your profit margins. This lets you adjust prices up or down based on demand and profitability. ## The importance of descriptive service menus The first interaction potential clients have with your barbershop is your service menu. A descriptive menu is crucial for attracting new clients and ensuring customer satisfaction. Here's why a detailed service menu is essential. - **Extra revenue and upselling:** A well-crafted menu can boost average order values through premium services and add-ons. Detailing luxurious elements justifies premium pricing and encourages upgrades. A clear menu helps the front desk upsell and recommend services, boosting revenue. - **Transparency: **Clients are eager to understand what they can anticipate from their appointment. A menu clarifies services, techniques, products, and expected results. This builds trust and reduces miscommunication or disappointment. - **Customer satisfaction: **Clear expectations lead to satisfaction. A detailed menu ensures clients book the right service, increasing satisfaction and loyalty. Satisfied clients are more likely to return and refer others, growing your business. - **Attracting new customers:** Search engines like Google crawl your website content, including your service menu, to understand your offerings. The more descriptive your menu is, the higher you'll rank in search results. You can learn more about [barbershop marketing here](/blog/barbershop-marketing-ideas/). - **Establishing your unique selling proposition (USP):** A descriptive menu highlights what sets your barbershop apart, like premium products, proprietary techniques, or a luxurious atmosphere. It communicates your USP, attracting clients seeking a unique experience and justifying premium pricing. The best way to manage your service menu is with an intelligent [barbershop software system](/solutions/barbershop-software/). ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint software for barbershops Mangomint's intuitive barbershop management software streamlines your operations, enhances the client experience, and supports an advanced suite of features — including intelligent online booking with customized service menus designed to promote higher appointment values. If a software switch is on your mind, start a free trial or [schedule a live demo](/demo/) with our experts today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/barbershop-package-examples/ [All blog articles](/blog/) # 6 Barbershop service package ideas and examples Explore barbershop package ideas and examples for inspiration in creating new deals in your business. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) September 6, 2024 Creating [barbershop](/solutions/barbershop-software/) packages is a popular strategy to increase appointment value and promote your offerings in a strategic way. Let’s explore 6 barbershop package ideas with current examples from the Mangomint community. ## 1) Product + services barbershop packages If you are looking for ways to encourage clients to book while moving inventory off your shelves, consider combining these offerings into a package deal. By pairing products and services, you can help clients maintain their style at home while boosting high-value appointments. ### Timberline Salon + Barber: Refine Package Men's Haircut [Timberline Salon + Barber](https://timberlinesalon.com/) (of Ballard, WA) has an incredible selection of creative packages for customers to enjoy. Their premium packages paint the picture of an unbelievable barbershop experience, with take-home products that keep customers enjoying luxury long after they leave the chair. For example, their Refine Package Men's Haircut includes: - Warm towels and robe - Vegan head massage - Hair washing, including detox and deep conditioning of the hair and scalp - Thorough consulting, haircutting, and edging - Eyebrow trimming or optional wax and simple styling - Take home choice of: - 1 - Cedar Street Candle — locally made ($23.50 value) Whiskey, Cognac + Leather, Lakeside Pine, Lemon Sandalwood, and many more! - 1 - Shampoo and Styling Product (up to $80.90 value) - 20% off any open-stock products and tools - $25 Share a Timberline Salon Certificate to give to family or friends - 10% off any first-time coloring/highlighting service ### Free package agreement template Package agreements can help protect your business from costly payment disputes. Download our free template to get started! [Read about package agreements](/blog/salon-package-agreements/) ## 2) Bulk barbershop packages Selling multiple services at once significantly increases the chance that a client comes back, securing reliable revenue for your business. In return, many packages include a discount for booking in bulk — offering a win-win for you and your clients. ### Menscape’s package deals [Menscape](https://menscapenashville.com/pages/membership-subscription-and-packages) (of Nashville, TN) has curated an ingenious setup that perfectly demonstrates how strategic and manageable bulk package sales can be in the world of male grooming. They have a universal system that offers a discount when buying a service 3-pack. This package includes: - 15% off all three of the same services purchased upfront. - Packages are valid for a full year after the purchase date. - The value of any unused package services can be transferred to credit for one of their impressive membership offerings. ## 3) Customer-lead barbershop packages You can encourage clients to upgrade standard appointments with enticing add-ons, essentially creating their own package deals. By letting clients pick and choose which upgrades to include in a bundle, you can tailor package options to the individual preferences of anyone who books with your business. This process is made accessible during online booking with a feature like Mangomint's [Service Customizations](/blog/introducing-service-customizations/). ### Motley Crew Barber Company's add-on services [Motley Crew Barber Co.](https://www.motleycrewbarberco.com/) (of Worcester, MA & Westborough, MA) has built the ideal environment for custom, enticing, and profitable barbershop bundles. Leveraging the power of Service Customizations, their booking flow showcases how any service can quickly become a tailor-made barbering package. For example, when selecting their premium Haircut & Beard Trim (No Razor) during online booking, clients are then prompted to upgrade their service with enhancements, including: - Hot towel service - Shampoo service - The Works (Shampoo, hot towel, and scalp treatment + massage) - Grey blending service - Beard grey blending service ### Watch our Service Customizations video You can sell more add-ons, increase your revenue, and better manage your schedule. [Watch now](/videos/introducing-service-customizations/) ## 4) Full-package barbershop appointments Does your barbershop extend to other beauty and wellness industries, like salon and spa services? In these cases, you can encourage clients to upgrade with packages that reach across your business’s range of specialties. ### The Business Barbershop & Spa’s Business Retreat Package [The Business Barbershop & Spa](https://www.thebusinessgrooming.com/services/) executes the ideal full–package appointment strategy. They have a selection of packages that span across their hair grooming, massage services, skincare, and luxury upgrades. For example, the Business Retreat Package (B) includes: - Hair Cut with wash, shampoo, scalp massage, blow dry, and style - The Business Signature Shave with hot towels - Hand massage with restorative creams - Extended foot care (for callus removal) with assessment, massage, and restorative creams - Paraffin wax for hands - Microdermabrasion service for back ### Sell memberships and packages Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software. [Explore membership features](/features/memberships-and-packages/) ## 5) Complementary service appointments Like bread and butter, some barbershop services simply belong together. When you package these services together for clients, you remove any second guesses from the booking process — alongside questions, like “Do I really _need_ ear trimming service?” These packages boost your profitability while improving your client’s experience and offering a great deal that will leave them excited to return. ### The Barber Shop’s Best In Town Package [The Barber Shop](https://www.thebarbershop.life/SERVICES/) (Wichita, KS) offers a range of service packages that pair together popular service combinations — like haircuts, beard trims, beard shaping, hot-lather shaves, neck shaves, and other core offerings. For example, their Best In Town package includes: - An expert haircut - Hot-lather shave or razor-detailed beard trim - A premium neck shave service ## 6) Barbershop events and parties You can encourage high-ticket bookings by hosting barbershop parties and events. These appointments offer the perfect way for clients to bond, relax, and prepare for weddings, proms, or other festivities while filling every chair in your business. ### The Barberhood’s group bookings [The Barberhood](https://www.thebarberhood.com/) (San Francisco, CA) has unlocked the value of men’s bulk services. They have created an open-ended invitation to turn any men’s grooming need into a luxury getaway. These events include: - Your choice of barbershop services (including their most impressive cuts) - Complementary alcoholic/non-alcoholic drinks - Your choice of music to be played - Finger foods for you all to enjoy - Service for up to 20 guests - Custom pricing ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Try Mangomint's barbershop management software Mangomint's barbershop software has the streamlined tools your business needs to boost revenue, including a robust memberships and packages feature. Alongside our Payroll Processing, email marketing, staff scheduling, and other intelligent features, it is easy to understand why Mangomint is the highest-rated barbershop software. You can [schedule a demo](/demo/) or start your free trial to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/beauty-bank-memberships/ [All blog articles](/blog/) # A guide to beauty bank membership programs Learn how beauty bank membership programs can help spas, salons, tattoo shops, and medical spas book more big-ticket services. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) March 22, 2024 If your business wants a simple and universal membership program, the beauty bank method may be for you. Let's unpack what these memberships involve and how to leverage them in your salon or spa. ### Sell memberships and packages Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software. [Explore membership features](/features/memberships-and-packages/) ## Overview of bank-style membership You might be wondering, **"What are bank-style membership programs?"** Also called beauty banks, wellness banks, accrual-based, or savings memberships, they are seamless monthly contract structures that are flexible enough to accommodate most business types. **Think of savings memberships like a payment plan in reverse — except with extra savings instead of potential fees.** As the name suggests, customers pay a monthly charge to fill their beauty bank (and often unlock exclusive perks). Clients can spend this money on services every month or save up over time for more expensive options. This membership style is often found in businesses with large ticket items, like [tattoo shops](https://www.mangomint.com/solutions/tattoo-studio-software/), [hair salons](https://www.mangomint.com/solutions/hair-salon-software/), [medical spas](https://www.mangomint.com/solutions/med-spa-software/), and [day spas](https://www.mangomint.com/solutions/day-spa-software/). Customers can save up for the services they want and enjoy member-exclusive discounts. Meanwhile, your business secures a more stable income and enhanced customer loyalty. ## 6 Benefits of beauty bank memberships I have heard salon and spa owners ask, "_What is the point of a beauty bank membership?_" Admittedly, bank-style memberships aren't for every business. However, they can offer benefits for your finances, client satisfaction, and retention rates: - **Sell more big-ticket services:** Your most valuable services can leave customers feeling overwhelmed and hesitant about the bottom line. Beauty bank memberships break these down into bite-sized payments, helping you sell more big-ticket offerings. - **Overcome payment plan challenges:** Buy now, pay later (BNPL) and other payment plans are growing in popularity. However, potential fees and overspending can drag customers underwater, making many hesitant to switch. [Data from C + R Research](https://www.crresearch.com/blog/buy-now-pay-later-statistics/) suggests that 57% of consumers regretted a BNPL purchase because it enabled them to buy something they could not afford. Meanwhile, beauty banks offer the best of both worlds: more sales for you and fewer financial woes for your clients. - **Stable revenue:** The beauty and wellness industry can be unpredictable. However, bank-style memberships add a more reliable and predictable layer to your monthly income. - **Attracting and keeping your clients:** Beauty bank memberships give customers a reason to choose your business over your competitors, and it can make loyalty second nature. - **Shut down pricing conversations:** We have all had clients who treat service prices like a negotiation or a chance to complain. While you don't owe anyone an explanation for your prices, these memberships make challenging conversations easy (especially for new providers). If a client complains about pricing, you can say, "Our memberships can help you save up for the services you are interested in!" Or, "You can save 10% by signing up for our monthly membership!" ## Bank-style membership ideas and examples Beauty bank memberships are easy to customize for your business and its services. Let's explore three ways you can create seamless bank-style memberships: ### 1) Set pricing structure Depending on your services and preferences, you might offer a universal membership structure that applies to all services. This system often involves one set monthly charge that can build a client's beauty bank or be redeemed for a variety of services at a discounted rate. For example, let's say you set a monthly $150 membership charge. This money can be redeemed like cash for any service, with a 10% membership discount incentive. You might also enforce a waiting period, like "Cancel any time after your first 90 days," to avoid one-time customers taking advantage of the membership discount. ### 2) Pricing tiers for beauty bank memberships Some beauty bank memberships are tailored to accommodate specific clients and services. In these cases, you might consider adding pricing tiers. Rather than enforcing a single price, it can be helpful to offer different rates. Let's take a tattoo shop, for example. Some clients may want to save up quickly and in bigger increments for a larger service. Others may be more casual, wanting to set aside money for smaller tattoo options. - **Silver membership:** $90 per month charged to your tattoo savings account and 5% off our traditional prices. This amount can often cover one 1-2 inch tattoo each month or build up in your bank to save for more extensive services. Silver memberships are perfect for clients looking for an affordable way to extend their tattoo options. - **Gold membership:** $150 per month charged to your tattoo savings account and 10% off our traditional prices. This amount can cover one 2-3 inch tattoo each month or one shading session. Gold memberships are ideal for any client, whether you have short-term or big-picture ideas. - **Platinum membership:** $225 per month charged to your tattoo savings account and 10% off our traditional prices. This membership can cover one 3-4 inch tattoo each month or one extended shading session. Platinum memberships are perfect for clients interested in breaking up more sizable services to achieve a big vision. Let's make your full-sleeve dream a reality. This same structure could apply for piercings, permanent makeup, medical spa services, and more. ### 3) Service and beauty bank memberships There are easy ways to strike a balance between traditional service-based memberships and beauty bank memberships. [Auroraflow's massage and facial membership](https://www.auroraflow.com/page/membership) is a perfect example of this balance. The membership features a $100 set fee each month. Members can redeem this credit for a select facial or massage service, much like a traditional spa membership. However, the client may also forgo these pre-selected services. In that case, they can use the money in their wellness bank to pay for any other treatments, from fire cupping to acupuncture and reflexology. While the pre-selected treatments have an extra discount, Auroraflow still offers a 10% member promotion on alternative treatment options paid with the wellness bank. Of course, clients can also roll over and build up credit for larger services or an extra luxurious month down the line. You can find additional [membership examples and inspiration here](/blog/salon-spa-membership-examples/). ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## How to create and manage a beauty bank membership You can easily manage beauty bank memberships in Mangomint's salon and spa software system. Alongside our membership services, you can find tailor-made tools for your business, including payroll processing, email marketing, online booking, client management, staff management, and so much more. We welcome you to start your free trial or [schedule a live demo](https://www.mangomint.com/demo/) to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/beauty-salon-service-menu-ideas/ [All blog articles](/blog/) # Beauty salon service menus: 34 ideas, add-ons, and prices Explore popular beauty salon service menu insights and tips, perfect for opening a new business or giving your current offerings a facelift. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) June 27, 2024 Well-crafted service menus can help [beauty salons](/solutions/beauty-salon-software/) attract new clients and increase appointment value. Every detail — pricing, service names, and descriptions — helps communicate who you are and the value you offer to clients. Let's explore popular beauty salon service ideas, add-ons, pricing recommendations, and other tips to help you curate the perfect menu. ## The basics: Core beauty salon service menu ideas There are a few signature services clients may expect to find in your beauty salon. By clearly defining these core beauty salon services, you open your books to a wider range of potential customers. This transparency helps clients make informed decisions and highlights the value of your offerings. ### 1) Professional makeup application ($150+) While client expectations about a standard makeup service may vary, this appointment typically includes a consultation, skin preparation, and the application of makeup tailored to the client's preferences. Consider outlining these details in your service menu and prompting clients to choose additional options, like false lashes or airbrush makeup. ### 2) Brow shaping ($30+) Brow shaping is a fundamental service that includes consultation, trimming, waxing or threading, and finishing touches. Your menu should outline each step of the service to help clients understand its value. Mention optional add-ons, such as brow tinting or lamination, for clients to consider. You can explore more with our [lash and brow service menu ideas](/blog/lash-brow-service-menu/). ### 3) Classic lash extensions ($100+) Lash extensions are a popular service that can vary significantly in application techniques and results. A classic lash extension service typically involves applying individual synthetic lashes for a fuller look. Detailing the process helps clients decide if they'd like to enjoy upgraded volume, shapes, or materials (scroll down to #26 for more). ### 4) Full body waxing ($60+) Waxing services range from small areas to full body treatments, which typically include arms, legs, underarms, and bikini areas. Detailing each covered area helps clients understand the comprehensive nature of this service and consider additional options like facial waxing. You can unpack more inspiration with our [waxing service menu ideas](/blog/waxing-salon-menu-ideas/). ### 5) Women's haircut and style ($45+) A standard women's haircut service usually includes a consultation, shampoo, cut, and blow-dry styling. Listing these components helps clients see the full value and consider additional treatments like deep conditioning or color services. ### 6) Custom spray tanning ($60+) Spray tanning offers a quick and safe way to achieve a sun-kissed glow. A custom spray tan includes a consultation to choose the right shade and the application of the tanning solution. Explaining the process helps clients understand what to expect and consider add-ons like contouring (more on this at #29). You can dive into more inspiration with our [tanning salon menu ideas](/blog/tanning-salon-service-menu-ideas/). ### 7) Gel manicure ($40+) A gel manicure includes nail shaping, cuticle care, and the application of gel polish that cures under UV light for long-lasting results. Detailing this service can help clients see the advantages over regular polish and consider additional nail art or designs. ### Find more nail salon menu ideas Read about the popular nail salon services, pricing, and add-ons you can offer in your nail or beauty salon. [Read nail salon menu ideas](/blog/nail-salon-menu/) ## Creating higher ticket values: Premium beauty salon services By incorporating luxurious treatments into your service menu, you can showcase your expertise, [justify higher prices](/blog/best-practices-for-salon-price-increase-notices/), and create a memorable customer experience. ### 8) Advanced skincare treatments ($150+) Advanced skincare treatments, such as microdermabrasion, chemical peels, and hydra facials, cater to clients seeking specialized care for their skin. Detailing the available treatments can help clients choose the most appropriate one. Consider offering add-ons like LED light therapy or microneedling for enhanced results. ### 9) Hair extensions ($250+) Hair extension services are perfect for clients looking to add length, volume, or color to their hair. This service includes a consultation to select the type of extensions (tape-in, clip-in, micro-bead, or keratin bond), application, and styling. Outlining the process helps clients understand the commitment and care required, encouraging them to consider maintenance packages. ### 10) Keratin and Brazilian blowouts ($200+) Keratin and Brazilian blowout treatments provide clients with smooth, frizz-free hair. The service includes a consultation, treatment application, and aftercare instructions. Detailing the steps involved can help clients appreciate the transformation and consider additional services like haircuts or color treatments. ### 11) Specialty hair coloring ($150+) Specialty hair coloring services offer clients unique and high-fashion color options, including balayage, ombre, color melting, and vivid colors. By specifying the techniques available, clients can choose the best option for their style and hair goals. Consider offering a consultation session to discuss maintenance and aftercare. ### 12) Custom nail enhancements ($100+) Custom nail enhancements cater to clients seeking intricate and luxurious designs, including custom nail art, crystal embellishments, and 3D designs. Clearly outlining the creative possibilities helps clients understand the value and consider additional nail care services like gel or acrylic overlays. ### 13) Personalized wellness programs ($250+) Personalized wellness programs integrate beauty and health services for a holistic approach. This premium service usually includes holistic health consultations, personalized skincare routines, stress-relief treatments like Reiki or acupuncture, and nutritional advice. Clearly explaining the benefits and inclusiveness of these programs can attract clients seeking a comprehensive well-being experience. ### 14) Anti-aging treatments ($200+) Anti-aging treatments offer advanced solutions for fine lines, wrinkles, and skin elasticity, including dermal fillers, non-surgical facelifts, radiofrequency skin tightening, chemical peels, laser resurfacing, and collagen induction therapy. Detailing each option helps clients choose the most suitable treatment. ## Keeping up with the times: Trending beauty salon services It is helpful to keep your service menu updated with your latest offerings, especially if you are keeping up with the trends. Let's explore some new services that are sure to make your menu stand out and demonstrate your salon's commitment to staying ahead of [beauty industry trends](https://explodingtopics.com/blog/beauty-trends). ### 15) AI skin analysis and treatment recommendations (Pricing varies) [AI-driven skincare](https://www.cosmeticsandtoiletries.com/formulas-products/tech-equipment-production/news/22868294/5-ai-skin-care-technologies-pushing-the-industry) analysis and treatment technologies offer personalized recommendations for individual skin concerns. The AI software analyzes skin parameters like hydration, texture, and pigmentation to suggest effective treatments or products for each client. As this technology emerges, it is worth exploring how it could help your business thrive. ### 16) AR makeup try-on sessions (Pricing varies) Provide clients with an [augmented reality (AR) makeup](https://rockpaperreality.com/insights/ar-use-cases/ar-beauty-cosmetics-industry/) try-on session, allowing them to virtually test different makeup looks before their appointment. These tools can help clients make more informed decisions and ensure they are satisfied with their final look. While traditional makeup face charts might still be more reliable and accessible for most beauty salons, this could be an exciting addition to your service menu with the right technology. ### 17) Exosome Treatments ($200+) [Exosome skin therapy](https://www.byrdie.com/exosomes-skincare-8597629) is becoming a popular non-invasive treatment for skin rejuvenation. This advanced service uses exosomes to enhance the efficacy of microneedling and laser treatments, promoting healing and youthful skin. Detailing the benefits can help clients understand the innovative nature of this treatment. ### 18) Eco-friendly hair and skin care treatments ($50+ per treatment) Attract environmentally conscious clients by offering eco-friendly hair and skincare treatments using organic, plant-based products and sustainable packaging. Highlight services like organic hair coloring, green facials, and eco-friendly manicures. ### 19) Wellness consultations and holistic treatments ($60+ per session) Integrate wellness into your salon services by offering consultations and holistic treatments. Provide sessions with wellness coaches to discuss skincare routines, stress management, and overall health. Complement with treatments like aromatherapy massages, guided meditation facials, and energy healing. ### 20) Customizable aromatherapy add-ons ($10+ per add-on) Enhance your services with customizable aromatherapy add-ons. Let clients choose essential oils for their treatments, like massages, facials, or hair treatments. ## Boosting revenue: Beauty Salon Add-Ons Enhance your service menu with these add-ons to provide clients with more personalized and comprehensive beauty treatments. If you use Mangomint, you can improve your online booking process by offering advanced add-ons through [Service Customizations](/blog/announcing-exciting-new-service-customizations-enhancements/). ### 21) Brow tinting ($15+) Offer clients a brow tinting service to their appointment. This add-on can be paired with brow shaping or done as a standalone service. Brow tinting enhances the natural color of the eyebrows, providing a fuller and more defined look. ### 22) Lash extensions removal ($20+) It takes time and patience to remove old extensions without causing damage. You can offer lash extension removal as a standalone service or an add-on for new extensions. ### 23) Deep conditioning hair treatment ($25+) Enhance your hair services by offering a deep conditioning treatment as an add-on. This treatment nourishes and revitalizes the hair, complementing haircuts or color services. Specify the benefits and ingredients to attract clients seeking a luxurious hair care experience. ### 24) Spray tan contouring ($30+) Offer a spray tan contouring add-on to enhance your tanning services. This technique highlights the natural contours of the body, giving clients a more sculpted and defined look. Pair this add-on with a standard spray tan service for a comprehensive tanning experience. ## Getting the details you need: Tailored menus with customizable service options Customizing and clarifying service options in your beauty salon menu can provide tailored experiences while managing appointments and pricing effectively. Here are some examples: ### 25) Brow shaping styles ($0 - $15+) Various brow shaping styles are included in the basic service price, such as natural, arched, and straight options. Collecting this information during online booking helps prepare for each appointment. More intricate styles, such as feathered or ombré brows, require additional time and expertise. In these cases, you can add a fee for the specialized brow shaping and extend the service duration to ensure your schedule remains efficient. ### 26) Lash extensions by length, material, and volume ($100 - $300+) Lash extensions come in various lengths, shapes, materials, and volumes, and clients may have specific preferences they would like to see reflected in your service menu. Standard sets are often offered at no extra cost. However, for extra-long lashes, pricier materials, or high-volume sets, you can charge an additional fee. For example, you may offer: - Silk, mink, or fox full sets - Volume full sets - Hybrid full sets - Fill-in services ### 27) Hair styling techniques ($0 - $100+) Basic haircuts and styling techniques, such as blunt cuts or simple layers, can be included in the standard service price. To customize the experience, collect details about the desired style during the booking process. However, advanced techniques like balayage, intricate braiding, or specialty cuts require extra time and higher pricing. With Service Customizations, your booking system will automatically adjust the price and allocate the necessary time and skill for these services, ensuring high-quality results and maintaining an organized schedule. ### 28) Makeup application preferences ($0 - $75+) Offering clients customized makeup enhances their experience. Standard looks like natural or daytime makeup are included in the base price. For elaborate looks like evening glam or special effects makeup, an extra charge may be added for the additional time and products. Collecting this info during booking helps prepare and provides transparency for clients. ### 29) Tanning upgrades ($0 - $20+) Tanning services can be tailored to client preferences. Standard spray tans or single-coat applications are part of the basic service. However, you can increase the service value for upgrades like double coats, rapid tans, or contouring tans. This customization ensures the appropriate time and resources are allocated for the desired results. ## Keeping clients coming back: Beauty salon memberships and packages By offering [memberships and packages](/features/memberships-and-packages/), you can provide consistent value to clients and generate steady, recurring income for your salon. These options build client loyalty and encourage repeat visits. ### 30) Basic beauty membership ($100+ per month) Many salons offer membership models for regular services with added incentives. A basic membership can include: - One brow shaping or tinting per month - One lash lift or tint per month - Free touch-ups (as needed) - 5% discount on retail products - 5% discount on additional services ### 31) Premium beauty membership ($200+ per month) Upgrade your offerings with a premium membership for a wider range of services. This tier can include: - Two brow shapings or tintings per month - One makeup session per month - Two lash lifts or tints per month - Free touch-ups (as needed) - 10% discount on retail products - 10% discount on additional services ### 32) Ultimate beauty membership ($300+ per month) For clients seeking a comprehensive beauty experience, the ultimate membership offers extensive benefits, including: - Unlimited brow and lash services - One makeup session per month - One haircut or styling session per month - One manicure and pedicure per month - Free touch-ups (as needed) - 15% discount on retail products - 15% discount on additional services ### 33) Event preparation package ($350+ per package) Cater to clients preparing for special events with tailored packages. For example: - One trial makeup session - One event day makeup application - One hair styling session - One brow shaping or tinting - Free touch-ups on the event day ### 34) Seasonal glow package ($200+ per package) Offer seasonal packages to keep clients looking their best year-round. A glow package can include: - One spray tan - One hydrating facial - One pedicure with scrub - One conditioning hair treatment - 10% discount on summer-themed retail products Including limitations in every membership level is essential, especially for unlimited packages. Define what "unlimited" means by clarifying the maximum number of appointments per week to ensure healthy practices, specify the types of services included, and specify any restrictions on premium options, nail art limitations, and tipping expectations. Clear boundaries protect your business while providing value to your clients. ### Sell memberships and packages Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software. [Explore membership features](/features/memberships-and-packages/) ## How to set your beauty salon prices Setting beauty salon prices involves careful consideration of multiple factors to ensure they are fair, competitive, and profitable. Here's a guide to help you set your prices effectively: ### Calculate your costs Calculate all your expenses to set a profit margin price for your services, including: - **Fixed costs**: Salon rent or mortgage, equipment, insurance, and supplies. - **Variable costs**: Employee wages, commissions, and utility bills. Knowing your total costs helps establish a baseline to cover expenses and make a profit. ### Research the competition Understand your local market by researching prices at nearby beauty salons: - Visit their websites. - Call for pricing. - Experience their services. This comparison will give you a competitive pricing baseline and help you understand what clients are willing to pay in your area. ### Consider your geography Your location significantly influences pricing. Urban areas typically support higher prices than rural areas. Salons in high-end neighborhoods can charge premium prices. Consider the income levels and spending habits of your target demographic to tailor your prices. ### Factor in your reputation Your reputation is crucial for pricing. Extensive experience and a strong reputation allow for higher prices. Take into account: - Your qualifications and certifications. - Years of experience. - Client reviews and testimonials. You can also charge higher prices by offering premium services or using high-end products. You can justify the higher prices by adding service details to your [online booking process](/features/online-booking/). ### Service configurations Service configurations significantly affect beauty salon pricing. A basic eyebrow shaping is more affordable than a full brow and lash treatment, and a simple haircut costs less than complex hair coloring. Pricing each small service can feel overwhelming, leading some salon owners to offer complimentary add-ons like quick trims or basic treatments. Extra services can reduce profitability. Even minor ones can affect your time and resources, impacting overall revenue and staff earnings. To manage this effectively, consider having clients book through an online menu detailing every service and cost. This ensures transparency, manages client expectations, and ensures every service is accounted for and fairly priced, no matter how small. ### Test and adjust After setting your initial prices, testing them with a soft launch to monitor client feedback and assess profit margins is wise. You can adjust prices to find the optimal balance between demand and profitability based on the insights gained. ## **Why beauty salons need a descriptive service menu** Your service menu is part of the client’s first impression of your business. It can inform their service decisions and your business's bottom line. So, let’s explore some ways you can leverage this tool to your advantage. ### Extra revenue and upselling Clients can't pay for services they don't know exist. A descriptive menu can boost appointment values by highlighting premium services and enticing add-ons. Detailing luxurious elements and options justifies premium pricing and encourages clients to upgrade. A clear menu aids staff in upselling and recommending complementary services, boosting revenue. ### Beauty service transparency Clients want to know what to expect from their appointments. A descriptive menu provides transparency by outlining services, techniques, products used, and expected results to build trust and reduce miscommunication or disappointment. ### Customer satisfaction Setting clear expectations leads to higher satisfaction. A detailed menu ensures clients book the right services, increasing their satisfaction and loyalty. Satisfied clients are more likely to return and refer others, helping your business grow. ### Attracting new customers Your online service menu is crucial for attracting new clients. Search engines like Google use it to understand your offerings and connect you with potential customers. The more detailed and descriptive your menu, the higher your salon will rank in search results, driving organic traffic to your site. ### Establishing your unique selling proposition (USP) A descriptive menu highlights what sets your salon apart from the competition, whether it be your experienced staff, premium products, trendy offerings, or luxurious atmosphere. Communicating your unique selling proposition (USP) attracts clients looking for a distinctive experience and justifies higher pricing. The best way to manage your service menu is with a beauty salon software system that can handle bookings, provide detailed service descriptions, and maintain an organized system. ## Try Mangomint's beauty salon software Mangomint simplifies online scheduling for beauty salons by streamlining complex service menu configurations. Our comprehensive software supports all aspects of your business, including client management, staff management, email marketing, payroll processing, and so much more. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) Experience the power of Mangomint software with a free trial above or a [live demo](/demo/) today. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/best-new-mangomint-features-of-2025/ [All blog articles](/blog/) # Best new Mangomint features of 2025 2025 brought powerful tools for client communication, membership growth, and seamless booking experiences. Let's look back at the features we built this year. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/)[COMPANY](/blog/c/company/) November 6, 2025 As we say goodbye to 2025, we're taking a moment to reflect. Our mission has always been simple: build tools that help salon and spa owners thrive. Thanks to valuable feedback from our wonderful customers, we launched several new features and improvements. These releases are designed to help you improve client communication, grow your membership program and enhance the overall client experience. So, in case you missed it, here's what's new in 2025: ## 1. Connect: Phone Calls, Web Chat, & Texting We became the first salon and spa software to offer [phone calls, web chat, and two-way texting](/features/call-text-chat/) all in one place. ### Phone Calls Make and receive calls directly in Mangomint using a dedicated business number synced with your client list. View voicemails, call logs, and client data in one place. When a call comes in, your team sees the caller's history and can book appointments without switching apps. **Benefits:** - No more juggling separate phone systems and personal cell numbers - Book directly from calls with less clicks - Control when you're available to avoid late-night calls to your personal number - Keep all client communication (calls, chats, texts) in one timeline ### Web Chat Reach more clients in real-time with web chat. Site visitors message you directly from your website, and those conversations flow into your Mangomint inbox. The chat window captures phone numbers when you're offline so you can follow up later. **Benefits:** - Make new connections in real-time by answering questions instantly - Grow your clientele even when you're busy or closed - Track a client's entire journey with an organized, fully synced inbox ## 2. Online Memberships & Packages: Sell While You Sleep Clients can now purchase memberships and packages directly from your website or client portal. **Benefits:** - **Less front desk work**: Self-service purchases free up your team. - **Predictable revenue**: Memberships turn one-off bookings into recurring monthly income. - **24/7 sales**: Clients can sign up anytime, even when you're closed. - **Higher client loyalty**: Members book more often and remain loyal longer. - **Selling more bundles**:** **Such as "5 facials at a discount.” ## 3. Group Bookings: Parties Made Easy Book multiple clients together (even if they're getting different services), send individual notifications and forms, and check out individually or as a group. Bridal parties, friends get-togethers, and those much-needed end of year spa days are now easy to manage at your business. **Benefits:** - Create high-value group packages to boost revenue - See the entire group on your calendar at once - Give clients a shared experience while maintaining individual services - Flexible checkout options reduce front desk friction ## 4. Med Spa Integrations: Doxy.me and Docovia We partnered with two HIPAA-compliant platforms to simplify virtual visits and consultations. **Doxy.me:** Automatically send Doxy telehealth room links to clients before their appointment begins. Perfect for virtual consultations and follow-ups. **Docovia:** Sync Good Faith Exams (GFEs) directly to client timelines in Mangomint. Docovia connects med spas and IV clinics with licensed providers for virtual consultations. Both integrations keep everything in one place so your team has full visibility into each client's journey. ### Try Mangomint now Sign up for a 21-day Mangomint trial. Completely risk-free, no credit card required. [Try it now](/trial/) ## Plus: Dozens of Smaller Improvements Beyond the headline features this year, we also released tons of platform updates based on your feedback: - New refund workflow for faster processing - Payroll Accounting sync for Quickbooks - Additional automation triggers for Flows - Improved membership management tools - Enhanced reporting capabilities These "small but mighty" updates add up to serious time and cost savings. You can [read all of our updates here](/updates/). ## Spoiler Alert: What's Next for 2026 **We have big plans for 2026.** Next year, we’re rolling out major updates to your client communication, product management, and more. We can’t wait to show you what we’ve been cooking up. We're committed to growing _with_ you. Want to influence what we build next? We're always listening. Please continue sharing your feedback and expertise—we're just a click away. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/best-practices-for-salon-price-increase-notices/ [All blog articles](/blog/) # Best Practices for Salon Price Increase Notices A helpful guide to why, how and when to raise salon prices to reflect the rising cost of living, inflation, and your worth as a stylist or salon owner! **By ****Alison Mitchell** Sunnystorm Marketing Blogger [INDUSTRY](/blog/c/industry/)[GUIDES](/blog/c/guides/) July 8, 2022 The cost of being a salon owner or booth renter has increased so much over the last year. You've probably thought a lot about raising your prices - but by how much? And how do you actually _do it_ if you've never done it before?  Today's article will help you sort out everything to do with raising your salon prices in a way that feels most comfortable and profitable for you.  ## Why should you raise your salon prices?  Before we dive into the specifics of raising your salon prices, you might be asking yourself - can I really _justify_ raising my prices? Do I deserve to? Have I been in business long enough or am I busy enough to do so?  If you don't automatically know the answer to this, you might be suffering from a mindset issue: do you feel like your services are _worth _a price increase?  It can be hard to feel like anyone special in town in your first few years as a salon owner, especially if you've struggled to grow your clientele.  Let's put this to rest right now.  You absolutely deserve to raise your prices in the same way as all of your competitors have and will, and here are a bunch of good reasons to do it: - Rising inflation and cost of living  - Rising cost of products, shipping costs and retaining staff  - Providing a valuable service by increasing the well-being and confidence of your clientele - Improved education and skill level of your staff - Providing consistently great service  - Recouping losses from the pandemic  - Increased demand for your services Pick any of one of these reasons (or all of them) and feel 100% confidence that you can, should, and deserve to raise your salon prices.  So now the question becomes, "How _much_ should I raise my prices?"  ## How to calculate the amount you should raise your salon prices Most salons have a general profit percentage of 8-10%, with 15% being the benchmark for a healthy profit margin.  The best way to figure out how much more you should increase your salon prices is to calculate the following: - Add up all monthly costs of running your salon (staff salaries, electric bills, equipment and product costs, rental costs, shipping costs, marketing costs, and any other monthly incurred costs such as health insurance deductions) - Add tax percentage  - Add profit goal (this includes both your saving and personal profit goals) Now, divide this total number by the amount of days you're open every month. You’ve now got how much it currently costs to run your salon per month.  Now, calculate your average profit per month.   If your current average profit per month is less than your current monthly cost to run your salon, you now know the dollar amount that you should increase your prices by. Don’t worry if it’s significantly higher than your competition or seems like a huge different in price. In the next section, you’ll learn different ways to easily adjust your current price list without shocking your clients with a major jump in price. ## Different ways to increase your salon prices  There are a variety of ways you can change your price list to reflect price increases at your salon without shocking your clients:  - Tier pricing - Introducing membership programs  - Upselling higher-priced retail beauty products ## Tier Pricing If you have a team of stylists, aestheticians, waxers, etc., they will naturally have different skill levels based on their experience. Likewise, based on how long they’ve worked in the area or at your salon, they’ll have developed reputations that will differ from one to the next. Some of your stylists are booked out months in advance, while others have a handful of faithful clients to keep them busy, but they always have more space in their books.  When this is the case for your salon team, you can adjust your prices using tier pricing.  For example, you can gather your differently-skilled team members with varying reputations and experience into Master, Expert, and Apprentice stylists. You can put premium prices in place for your Master stylists or team members, average prices for Experts, and affordable prices for Apprentices.  Introducing tier pricing will have a few effects on your team and your clients, so be sure to have a team meeting before you introduce it to discuss this with everyone. Your team will have lots of questions and probably a few concerns, so this is your chance to discuss it as a group and get ahead of any potential drama that could occur.  Additionally, it’s a good idea to send out an email to your client list explaining the tier system and introducing each stylist with a short bio. This will create some exciting buzz for the changes, increase your bookings, and give clients some time to get used to the idea. _ _ ## Introducing membership programs  You probably have some super fans, right? Those loyal clients who love to be pampered and beautified a couple times a month…you know the ones! Your clients (especially those super fans) will enjoy this next option: [a membership program](https://www.mangomint.com/features/memberships-and-packages/) for your most popular services.  Instead of installing membership rates that are above the price for the standalone services, you’ll keep it simple: whatever your base hourly price is currently, your hourly rate for membership will also be. For example, if you charge $60 an hour for a facial, your hourly membership rate for a facial should also be $60 an hour. The way you raise your prices using a membership model is that from the point at which you activate your membership program, all non-members will have to pay a price increase of an extra 5-20% of your hourly charge.  The price difference will encourage more of your clients to sign up for the membership as they’ll be saving money, and it’s a great chance to advertise some of your lesser-known services.  Membership programs are super easy to set up when you use a [salon management software](/solutions/salon-management-software/) like Mangomint that lets you streamline every step of the process from registration to payments to customer communication. Save time, automate everything, and start collecting automatic monthly revenue - it’s too easy!  ### Salon membership examples Find inspiration in membership examples from some of Mangomint's creative salon and spa customers. [View ideas and examples](/blog/salon-spa-membership-examples/) ## Upselling your higher-priced retail beauty products  If you find you often have an overstock of salon retail items _and _you’re ready to raise your salon prices, this is a more subtle approach that can have a _huge _positive impact on your profit margins.  Upselling is a great way to bring in more revenue instead of technically raising your salon prices.  Upselling is offering higher-quality hair care products, eyelash growth serum, at-home waxing kits etc. to all clients that you think could benefit from them. You can upsell these higher priced items by talking them up while your clients are in your chair or on your table.  Often, clients only need to try these products out once and then they’re hooked. If you encourage them to leave reviews on their salon experience and the products they purchased, word can spread fast and suddenly, you’re selling out instead of being overstocked!  The knock-on effect of upselling higher-priced retail beauty products is that you raise the reputation of your salon by doing so - and a salon with a high-ticket reputation can charge high-ticket prices.  You’ll soon find that your clients won’t bat an eye at spending big bucks on both your luxury beauty products _and _your services…win-win. ## How to send out salon price increase notices Once you’ve decided which method you’ll use for raising your salon prices, you’ll have to announce it to your client list.  The easiest way to do this is by using your email list.  If you’ve decided to set up either tier pricing or a membership program, be sure to write an email to all of your clients explaining the changes.  For tier pricing, introduce each stylist or team member, their new title, what they specialize in, and a tiny bit about them. Be sure to include general availability of each stylist or team member so that clients can manage their own expectations when it comes time to book. If you’re starting a membership program, announce the program details (including various tiers, if applicable), the prices, and how they can sign up. Here you can mention that non-member pricing is increasing. If you’re upselling higher-ticket items, send “New Arrivals!” emails to your clients giving them a glimpse of each product, some reviews on the product, and that these products are available now at your salon. If you don’t have an email list for your clients, you can post notices about your new membership and salon price increases in these ways:  - Use your social media accounts to announce changes - Record a voice message on your answering machine in the salon announcing the changes  - Train staff to tell new clients about memberships - Print flyers announcing changes  - Use sidewalk signs to announce membership programs and new pricing Your clients will have lots of questions, so be sure that staff are available and enthusiastic to answer them.  And remember, above all: your hard work deserves good pay. Your prices should reflect the quality, care, and commitment you bring to your work in your salon every day!  ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) **Alison Mitchell**  is Head Copywriter at Sunnystorm Marketing. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/body-chart-templates/ [All blog articles](/blog/) # Free body chart template downloads (PDF) Explore our library of free body chart downloads to use in your business. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [TOOLS](/blog/c/tools/) April 4, 2024 Your charting is only as powerful as the tools and templates you use. Online features can help you do more in less time, while full-body charts offer a landscape tailored for these notes. Explore our series of free full-body charts for [medical spas](https://www.mangomint.com/solutions/med-spa-software/), estheticians, [massage therapists](https://www.mangomint.com/solutions/massage-therapy-software/), [day spas](https://www.mangomint.com/solutions/day-spa-software/), and other experts to use with Mangomint's [Image Markup feature](/blog/meet-image-markup-a-powerful-new-addition-to-integrated-forms/). ## Before-and-after body chart template You can capture detailed progress notes on a before-and-after body chart. This gender-neutral body chart is perfect for annotating measurements and other details that may be affected by your service — including pain, hair coverage, wrinkles, acne, and so much more. Download your free chart below. [Get your free before-and-after body chart download here](https://www.mangomint.com/blog/body-chart-templates/#get-body-chart-templates). ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Musculoskeletal body chart template Whether you are charting out massage muscle targets or injection sites, a musculoskeletal full-body chart can help. These templates let you add visual indicators alongside your service area notes. [Get your free musculoskeletal body chart download here.](https://www.mangomint.com/blog/body-chart-templates/#get-body-chart-templates) ## Gender-neutral front and back full-body chart The traditional front and back body chart is a staple in the wellness industry. You can use these templates to educate clients, collect information, or document treatment areas. Our gender-neutral body chart can seamlessly support any client or appointment. Projected lines on this download also make it easier to provide more exact annotation placement. [Get your free gender-neutral body chart download here.](https://www.mangomint.com/blog/body-chart-templates/#get-body-chart-templates) ## Masculine and feminine full-body chart In some businesses, gender-neutral body charts may miss key traits relevant to the service area. An inclusive alternative is a chart with both a masculine and feminine form, letting clients choose which to markup during intake. [Get your free masculine and feminine body chart download here](https://www.mangomint.com/blog/body-chart-templates/#get-body-chart-templates). ## All-sides body chart All-sides body charts add extra perspectives to your records, which can be especially helpful when dealing with pain. Traditional front-and-back charts (as seen above) may leave some clients confused about whether or not to mirror the image. By adding side dimensions, the direction becomes clearer. This chart can also be helpful for documenting posture correction in some massage therapy treatments. [Get your all-sides body chart download here](https://www.mangomint.com/blog/body-chart-templates/#get-body-chart-templates). ## Body Measurement Charts Medical spas offering services like [CoolSculpting](/blog/medical-spa-service-menu/) may benefit from body measurement charts, which can capture the full effect of a treatment. Measurements can also be helpful for services like laser hair removal or capturing the size and placement of tattoos. ### Male and female measurement chart In many businesses, this full-body measurement chart can serve as an all-in-one tool. Our universal template includes both a female-presenting and male-presenting figure, making it a simple choice for documentation. [Get your male and female measurement chart download here](https://www.mangomint.com/blog/body-chart-templates/#get-body-chart-templates). ### Female measurements body chart template Parts of the beauty and wellness industry are designed to provide a safe space for women of every type. Female-specific measurement charts can help inform your treatment and provide this supportive care. Our chart also includes different arm postures with projected lines for clear note-taking. [Get your female measurement body chart download here](https://www.mangomint.com/blog/body-chart-templates/#get-body-chart-templates). ### Male measurements body chart template Male-specific measurement charts can help you tailor your treatment to masculine clients. These templates provide clarity on services offered by medical spas, waxing or sugaring salons, tattoo shops, barbershops, and day spas. [Get your male measurement body chart download here](https://preview--mangomint-www.netlify.app/blog/body-chart-templates/#get-body-chart-templates). ## How to use full-body charts There are countless ways you can use full-body charting in your salon or spa. Most commonly, you can upload any of these images (or our [face chart templates](/blog/face-charts/)) to our software's forms feature. Then, enable our Image Markup tool to add shapes, notes, and other annotations. Of course, you can also use this tool to annotate real client images and save them to the client's chart as part of your ongoing treatment. Watch our [video on Image Markup](/webinars/feature-spotlight/feature-spotlight-image-markup-for-med-spas/) for guidance on using and annotating these full-body charts. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint salon and spa software As the highest-rated spa and salon software, Mangomint has the tools you need to thrive. Alongside our advanced charting tools, you will find built-in payroll processing, email marketing, staff management, client management, and countless other features. You can experience them firsthand with a [free trial](https://www.mangomint.com/trial/) or [live demo](https://www.mangomint.com/demo/) today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/salon-email-marketing-ideas/) ### [TOOLS](/blog/c/tools/) ## [26 seasonal salon email and text marketing templates](/blog/salon-email-marketing-ideas/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Mar 31, 2026 [](/blog/tattoo-intake-form-examples/) ### [TOOLS](/blog/c/tools/) ## [Tattoo intake form examples and insights](/blog/tattoo-intake-form-examples/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Oct 4, 2024 [](/blog/med-spa-consent-forms/) ### [TOOLS](/blog/c/tools/) ## [Medical spa consent form templates and examples](/blog/med-spa-consent-forms/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Aug 9, 2024 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/boost-holiday-sales/ [All blog articles](/blog/) # 11 Mangomint features that can help boost holiday sales You can maximize your salon or spa’s holiday sales potential by leveraging these tools and features. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) November 12, 2025 With the holidays fast approaching, it is ‘the most wonderful time of the year’ for [salon](/solutions/hair-salon-software/) and [spa](/solutions/spa-software/) owners to maximize revenue. Mangomint is here to highlight 11 features that can help boost profits during the holidays and year-round. ## 1. Online gift cards and promotions Your salon or spa's appointment capacity limits holiday revenue potential. Gift cards create additional cashflow during the busy season and practically sell themselves as customers search for the perfect gift. Mangomint makes online gift card sales effortless. Our platform can **sell gift cards directly on your website** and during online booking. Once a client’s payment goes through, the digital gift card is automatically delivered to the designated email. Mangomint also helps maximize sales through seamless [gift card promotions](/blog/salon-gift-card-promotion-ideas/). You select the dollar value, sale price, and start and end dates for your promotion. For example, you can sell a gift card with a $230 value for $200 during Black Friday weekend. For more details on creating and promoting holiday gift cards, [watch our webinar](/webinars/feature-spotlight/feature-spotlight-get-ready-for-the-holidays/). ## 2. Salon and spa memberships Memberships are the gifts that keep on giving (for you and your clients). There are a few simple ways to boost holiday membership sales: - **Expand your membership offerings: **Create additional membership tiers or bundles to help you attract a wider audience. - **New member discount: **Create [an offer](/features/offers-and-discounts/) for new memberships to get sales moving. For example, you may offer a limited-time 50% off discount for new members. This discount can encourage clients who have been considering your membership options to finally make the switch. - **Member-only savings:** You can also further incentivize this program by creating member-exclusive deals that rewards new and existing members with extra savings on products and services. These memberships will boost your holiday sales and provide recurring revenue for your business year-round. Using Mangomint, you can even **sell memberships in your sleep** by [offering memberships on your website](/blog/sell-memberships-and-packages-online/). ## 3. Packages for bundled services Similar to Memberships, **bundled services make excellent holiday offerings.** Our Packages feature lets you bundle services at a discounted rate. For example, you could sell five laser treatments as a package deal. Clients can gift these packages to friends, helping you attract new customers. Recipients are encouraged to complete the entire series of treatments, boosting both client retention and your revenue. For package ideas and examples, [read more here](/blog/salon-package-examples/). ## 4. Sell add-ons to boost appointment value [Service Customizations](/blog/announcing-exciting-new-service-customizations-enhancements/) help maximize your average appointment value. If you haven’t updated your service menu yet to include seasonal or year-round add-ons, you could be leaving revenue on the table. Service Customizations can provide a **few profit-boosting advantages during the holiday season:** ### Unlock revenue from luxury add-ons Clients are often willing to pay more to enhance their experience at your business—especially when it comes in the form of a peppermint mask or cute seasonal nail art. Making more upgrades available to customers is a surefire way to boost holiday revenue. ### Schedule and price appointments accurately When clients need extra treatments or time, it can disrupt your daily schedule and make pricing difficult. This often results in awkward pricing conversations or your business absorbing the additional costs. Advanced scheduling creates transparent upfront pricing and expectations, ensuring both customer satisfaction and protection of your bottom line. ### Maximize time in the chair The start of appointments can often involve time discussing exactly what your client wants and prepping the materials needed for these specifications. With Service Customizations, you get this insight before your client walks through the door — giving you time to prep materials and reducing the time you spend chatting with the client before the service begins. ## 5. Offers and Discounts Create targeted [discounts](/features/offers-and-discounts/) to attract new clients, reward loyal customers, and enhance the membership experience. You can apply these discounts to specific services, products, or entire purchases. Set precise timeframes for when discounts are valid—perfect for your holiday promotions. Make these offers even more seamless by setting them to automatically apply at checkout, creating a hassle-free experience for both your staff and clients. ## 6. Targeted marketing texts and email flows Stay top of mind by sending targeted texts and emails based on client data and behavior. With Mangomint's [Automated Flows](/features/automated-flows/), you can reach loyal clients, members, clients who haven't visited recently, and more. Personalize each message by including the name of the client, service, or staff member for a more engaging connection. _Pro tip_: Include a discount code in your marketing texts to boost bookings and sales ## 7. Retail and inventory management It is vital to ensure your shelves are fully stocked with your most popular products this holiday season. Not only is it the gift-giving season, but you will also have more customers than usual in front of your shelves.  You can sell more products this holiday season with organized retail and inventory management.  - Mangomint’s inventory tracking feature can help keep tabs on product levels. You can quickly see which products need a restock vs. which overstocked items may be perfect for a holiday promotion.  - Our Shopify integration seamlessly syncs your online storefront with your in-house product usage and sales — ensuring accurate inventory tracking across platforms. - Once it is time to order more inventory, the software can streamline and simplify your purchase orders. Click to read more about [Mangomint’s retail and inventory features](/features/retail-and-inventory/). ## 8. Email marketing promotions How do you get the word out about the beautiful work your business is doing this holiday season? Consider sending an email marketing campaign using Mangomint’s [built-in email marketing tool](/features/email-marketing/). Our powerful built-in marketing tool can filter your client list to send out the most relevant and effective campaigns possible. With professionally designed templates built with your business in mind, it is easier to send beautiful campaigns while keeping up with the busiest time of the year. This seamless communication gives you a platform to remind clients of your holiday deals, discounts, service specials, and events. For more help getting the word out during the holidays, we have [seasonal email marketing templates and ideas](/blog/salon-email-marketing-ideas/) for you here. You can also explore our marketing ideas for [barbershops](/blog/barbershop-marketing-ideas/), [nail salons](/blog/nail-salon-marketing-ideas/), [tattoo shops](/blog/tattoo-shop-marketing-ideas/), and [spas](/blog/spa-marketing-ideas/) for even more inspiration. ## 9. Word-of-mouth marketing with a referral program If you have considered launching a referral program, there is no better time to get started. A referral program can get new clients through your doors while rewarding your most loyal customers. Such word-of-mouth marketing efforts have proven especially helpful in boosting conversions during the holiday season. You can find more insight on managing [referral programs in Mangomint here](/blog/salon-referral-program/).  ## 10. Intelligent Waitlist The holidays are busy time. Some people cancel last-minute while others want to book last-minute. The [Intelligent Waitlist](/features/scheduling/#intelligent-waitlist) automatically matches new schedule openings with available clients on your waitlist, helping you stay booked while saving you time and keeping clients happy. You can also allow clients to add themselves to your waitlist via online booking. That means you can collect the client details through your [online booking](/features/online-booking/) widget. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## 11. Built-in payment processing Clients expect a seamless payment process. Mangomint's payment processing makes it effortless to secure cards-on-file, collect deposits, manage recurring payments, and checkout appointments and products. Clients can even skip the line by paying and tipping directly from their phones using Client Self Checkout. Our built-in payment processing unlocks our revenue-boosting features like Memberships, Packages, and Gift Cards so you can enjoy more profits during the holidays and throughout the year. ## Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. Free for 21 days. [**Try it now**](/trial/) ## Get more from Mangomint’s salon and spa software The Mangomint platform helps salons, medical spas, tattoo shops, tanning salons, and other industry professionals boost profits while easing overhead work. If you haven’t explored the Mangomint software yet, we invite you to give it a try with a free trial or [book a demo](/demo/) with one of our experts today! [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/boosting-efficiency-the-smart-way-with-spa-software-for-small-business/ [All blog articles](/blog/) # Boosting efficiency the smart way with spa software for small businesses A conversation with Daniela Woerner of Addo Aesthetics and Mangomint co-founder and CEO, Daniel Lang, about efficiency and the evolving role of software in the spa industry. **By **[**Kayle Yanez**](/blog/author/kayle-yanez/) Content Marketing Manager [INDUSTRY](/blog/c/industry/) November 2, 2022 As a licensed esthetician, former spa director, and consultant to the world's top skincare brands, Daniela Woerner has spent the better part of her career mastering the finer points of marketing strategy and retail sales in the spa industry. More recently, as the master crafter behind [Addo Aesthetics](https://www.addoaesthetics.com/), she has helped transform countless overworked estheticians into successful spa owners who turn chaos into confidence and prosperity in their businesses. Daniela sat down with our own co-founder and CEO, Daniel Lang, to talk efficiency, profit margins, and spa software for small businesses, as well as the growing role that tech plays in shaping the industry's future. Featured below is an excerpt from that interview featured on episode 302 of the Addo Aesthetics podcast: ## Spa Management Made Easy **AA:** You know, I love this word “efficiencies.” That's what makes me very happy. So what are some of these efficiencies that you're talking about in the software? How can they make the spa owner’s life easier? **DL:** Absolutely, and I'll give you a very practical example. We have this feature called [Express Booking](https://www.mangomint.com/blog/introducing-express-booking/), which our customers love...Even though everyone understands, on the business side, the benefits of [online booking](https://www.mangomint.com/features/online-booking/), what we see today is still that around 60 to 65% of appointments get booked over the phone. So 10, 15 years into online booking, the majority of appointments still happen over the phone. And if you \[call into] a really nice spa… they're like, “Great, we got you a spot. All I need is your first name, last name, your email address, and your phone number. Oh, and by the way, we have a cancellation policy, which is yadda yadda yadda, and I'm gonna need your credit card, so would you please give me your credit card details over the phone?” That whole interaction takes like four or five minutes to get just the information. And it's not pleasant for the front desk manager. It's not pleasant for the client. Nobody likes reading \[out] credit card numbers. So we said, why is it that we have all of this tech? Why can we not automate this process a little bit better? Still having the human experience of talking to a real person on the phone but, at the same time, using the tech where it makes sense? So, the way this works in a Mangomint spa is you would call and they would say, “Great, I got you in Saturday 3:00 PM. And, Daniela, please look at your phone right now. You're gonna get a text message where you can complete the details and enter your credit card in order to complete the booking.” ## Run Your Business From Anywhere **AA:** You said you work best with teams of around ten. Is that ten providers or is that ten employees in the location? **DL:** There's no hard limit. We have probably a few hundred customers that have less than five providers as well, but the vast majority have somewhere around 10 to 20 providers. And that's usually the sweet spot. Oftentimes, that means they have perhaps two or three people working the front desk. They have one manager, if it's not the owner themselves, and everybody uses the system in some way. Also, we have native apps for both iOS and Android. Unlike some of the other software companies, we have a hundred percent of the functionality on all platforms. So you could, in theory, run your entire business, including reports and all the most advanced settings, [from your iPhone or Android phone](https://www.mangomint.com/features/mobile-apps/). That was one of the things that was always important to us from the beginning: To make sure that it's not only a great experience on the computer \[but also] a great experience on the phone. ## Employee Scheduling and Flexibility **AA:** With the scheduling, how are you actually doing that with your providers that are actually seeing clients? Do they have a set schedule that's in there? Are you able to change it easily? How does that work? **DL:** Yes, so basically you can do both. You can do a recurring schedule where you say, I'm gonna work every Tuesday from ten to five, but you can also change it every week. And you can also have overrides. So you can have a [set schedule](https://www.mangomint.com/features/scheduling/) and say, okay, but I'm gonna take this day off or I'm gonna open up that other day. So, it's up to you. There's a ton of flexibility in terms of how you can structure that. ## Spa Marketing With Software Integrations **AA:** So, talk to me about some of your integrations. You mentioned a Shopify integration. Something that we're really passionate about and care about a lot is digital marketing, and, with emails and landing pages and funnels and all of that, it's challenging to do everything well. So with the Shopify integration, Shopify works with Klaviyo a lot. Do you have a Klaviyo integration or are you doing emails? Or how are you doing digital marketing? **DL:** Yeah, absolutely. And the thing that I always tell spa owners when I talk to them and they're just getting started in the marketing space is: Crawl, walk, run...If you don't do any email marketing today, don't go from doing nothing to the most sophisticated like sequences and segmenting, right? Just start somewhere and then build on top of that. And the way we think about that progression from doing no marketing to being very sophisticated is that we have [different integrations](https://www.mangomint.com/integrations/) for each of the stages where you are at in your marketing journey. So, for the very basic use case, we have a MailChimp integration that pretty much, just like in real time, synchronizes your client's database with MailChimp so that, if you have an announcement, you can go into MailChimp, you can send, and it goes out to everybody. You don't have to import any CSV Files. **AA:** That is amazing! We have been teaching \[our program,] and I'm like, I'm so sorry you guys, this is the only way that I know: Export CSV, import CSV. The front desk is doing that every Friday to send out their list. So, you guys actually have the automatic integration? **DL:** We do, and it's in real-time. It's literally like two seconds after a client books, they pop up in MailChimp and— **AA:** Oh my god, that would sell me right there! That alone would literally sell me right there. That's huge! Okay, so is it just MailChimp or do you guys work with ConvertKit or any of the other softwares? **DL:** Totally. So MailChimp is kind of like that simple use case. And then as you get more advanced with your marketing, you know, we have some customers that say, “Hey, whenever somebody signs up for a facial membership, I wanna send them a custom sequence: First of all, thanking them for being a valued member, but then also send them a sequence where two weeks in to get this message and maybe it talks about how to take care of your skin after you had a facial.” Four weeks in, maybe it introduces them to some products that you might be selling in your spa, and those sequences ideally are specific to who the client is and what services they have received from you. And once you start getting into that, there's a whole world of marketing tools out there. You mentioned Klaviyo, we love Klaviyo. I think it's a fantastic tool and, especially for those spas that use Shopify already, Klaviyo is a really good fit because Klaviyo and [Shopify](https://www.mangomint.com/integrations/) talk really well together. Yes, we can integrate with Klaviyo as well through something that we call webhooks. And you can literally go in and say—this is getting a little bit technical—I want to send an event to Klaviyo every time a client books a brow lamination. **AA:** So, it's not just a \[situation where,] “Here's my seven email sequence that automatically they're gonna get on day one, on day three.” It actually has if/then rules or triggers. **DL:** Exactly. If they have the brow lamination, then send them this. **AA:** That is…oh my gosh! You have no idea how huge this is. This is such a big deal! ## Continue The Conversation With Addo Aesthetics For more from Daniela and Daniel, listen to the entire episode on your favorite streaming platform: [Apple Podcasts](https://itunes.apple.com/us/podcast/spa-marketing-made-easy-podcast/id1369597974?mt=2) [Spotify](https://open.spotify.com/show/6UfQG4mGXMMhjLrsUF4HpK) [Stitcher](https://www.stitcher.com/podcast/daniela-woerner/spa-marketing-made-easy-podcast) To watch the full video episode and learn more about Daniela and Addo Aesthetics, check out the [Addo Aesthetics blog](https://www.addoaesthetics.com/blog/302). [**Kayle Yanez**](/blog/author/kayle-yanez/) is a Content Marketing Manager at Mangomint. He is a salon operations expert and software and technology specialist. Kayle holds a degree in Marketing and has partnered with some of the world's top haircare and skincare brands to help salon and spa owners grow their businesses through administrative training and education for over a decade. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/booth-rent-vs-commission/ [All blog articles](/blog/) # Booth Rent vs Commission: The truth about spa and salon commission structures We surveyed salon and spa professionals to find out how they utilize commission and booth rental models to get paid. **By **[**Kayle Yanez**](/blog/author/kayle-yanez/) Content Marketing Manager [INDUSTRY](/blog/c/industry/) May 16, 2023 ## About the Spa and Salon Compensation Survey In an effort to provide beauty and wellness professionals with valuable insights about current industry trends on compensation, we conducted our own comprehensive beauty and wellness compensation study. We surveyed hundreds of owners, managers, and staff across the United States and Canada to determine the most common compensation models, how payments and tips are handled, which commission structures are the most popular, and much more. This results below show the results of this survey in regard to [spa](/solutions/spa-software/) and [salon](/solutions/salon-management-software/) **booth rental vs commission compensation structures**. This article addresses statistics pertaining to retail commission, sliding scale commission, commission rates, deductions taken from commission, commission tracking, and frequency of pay, as well as how booth rent is determined, how it is collected, and how often it is collected. For more information on salon and spa industry compensation, check out the the [**Salon and Spa Compensation Survey**](/blog/salon-compensation-structures/) and [Hourly vs. Salary Payroll data](/blog/hourly-vs-salary-payroll/). ## Spa and Salon Commission Structure _Commission is the most commonly used form of compensation in the beauty & wellness industry._ - **Seventy-five percent (75%) of owners & managers** reported that they use commission as a form of compensation for their staff - **Forty-two percent (42%) of staff** reported that commission is the primary way that they are compensated ### Retail Commission _The majority of respondents that identified as owners or managers of a business reported that they offer commission on retail sales made by their employees._ - **Ninety-three percent (93%) of spa and salon owners and managers pay retail commission** ### Sliding Scale Commission Sliding scale commission is payment to staff as various percentages of their sales within set tiers. For example, an employer may pay a service provider 40% commission (also known as a 40/60 commission split) on all sales from $0 to $3,000 within a given time period and 45% (also known as 45/55 commission split) on all sales from $3,000 to $6,000. Sliding scale commission is generally used to motivate and incentivize staff to increase their sales. - **Thirty-three percent (33%) of spa and salon owners and managers use sliding scale commission** ### Spa and Salon Commission Rates _Spa and salon owners, managers, and staff members reported their commission rates with the majority saying they pay or are paid rates __**between 40 to 59 percent**__._ #### Owners & Managers ##### Minimum Commission Rates Paid - **Sixteen percent (16%)** of owners and managers reported that they pay a minimum commission rate of **less than twenty percent (<20%)** - **Thirteen percent (13%)** of owners and managers reported that they pay a minimum commission rate **between twenty percent and twenty-nine percent (20%-29%)** - **Twenty-one percent (21%)** of owners and managers reported that they pay a minimum commission rate **between thirty percent and thirty-nine percent (30%-39%)** - **Thirty-six percent (36%)** of owners and managers reported that they pay a minimum commission rate **between forty percent and forty-nine percent (40%-49%)** - **Fourteen percent (14%)** of owners and managers reported that they pay a minimum commission rate **over fifty percent (>50%)** ##### Maximum Commission Rates Paid - **Eleven percent (11%)** of owners and managers reported that they pay a maximum commission rate of **less than thirty percent (<30%)** - **Eleven percent (11%)** of owners and managers reported that they pay a maximum commission rate **between thirty percent and thirty-nine percent (30%-39%)** - **Twenty-five percent (25%)** of owners and managers reported that they pay a maximum commission rate **between forty percent and forty-nine percent (40%-49%)** - **Thirty percent (30%)** of owners and managers reported that they pay a maximum commission rate **between fifty percent and fifty-nine percent (50%-59%)** - **Twenty-three percent (23%)** of owners and managers reported that they pay a maximum commission rate **over sixty percent (>60%)** #### Staff Members ##### Rates Reported by Staff Members - **Seven percent (7%)** of staff members reported that they receive a commission rate of **less than twenty percent (<20%)** - **Twelve percent (12%)** of staff members reported that they receive a commission rate **between twenty percent and twenty-nine percent (20%-29%)** - **Twelve percent (12%)** of staff members reported that they receive a commission rate **between thirty percent and thirty-nine percent (30%-39%)** - **Seventeen percent (17%)** of staff members reported that they receive a commission rate **between forty percent and forty-nine percent (40%-49%)** - **Forty-four percent (44%)** of staff members reported that they receive a commission rate **between fifty percent and fifty-nine percent (50%-59%)** - **Eight percent (8%)** of staff members reported that they receive a commission rate **between sixty percent and sixty-nine percent (60%-69%)** - **Zero percent (0%)** of staff members reported that they receive a commission rate **over seventy percent (>70%)** #### How Common is a 60/40 Commission Split Salon or Spa? _While a 60/40 commission split salon or spa seems to be the most desired commission structure for many beauty and wellness professionals, only eight percent (8%) of staff members report receiving a commission rate of over fifty-nine percent and only twenty-three percent of business owners and managers report paying staff a maximum commission rate over sixty percent (>60%)._ #### Commission Deductions Owners, managers, and staff were asked if deductions are taken from the commission they pay or receive. - **Thirteen percent (13%)** of respondents reported that **deductions are taken** from the commission they pay or receive for **credit card processing fees** - **Twenty-seven percent (27%)** of respondents reported that **deductions are taken** from the commission they pay or receive for **cost of supplies** - **Sixty percent (60%)** of respondents reported that **no deductions are taken** from the commission they pay or receive ### Additional Commission Data Owners, managers, and staff members were asked about how they keep track of their hours and how often employees are paid. _The majority of respondents use software to keep track of how much commission is owed to staff members, followed by a combination of software and spreadsheets. The most common pay frequency for commission employees is bi-weekly, followed by weekly pay._ #### Commission Tracking - **Fifty-four percent** **(54%)** of respondents reported that they track commission with **salon and spa software** - **Fifteen percent** **(15%)** of respondents reported that they track commission with **manually using spreadsheets** - **Thirty-one percent** **(31%)** of respondents reported that they track commission with a **combination of salon and spa software and manual spreadsheets** #### Frequency of Pay - **Fifty-four percent** **(54%)** of respondents reported that pay or are paid via commission **bi-weekly** - **Twenty-seven percent** **(27%)** of respondents reported that pay or are paid via commission **weekly** - **Ten percent** **(10%)** of respondents reported that pay or are paid via commission **semi-monthly** - **Five percent** **(5%)** of respondents reported that pay or are paid via commission **monthly** ## Spa and Salon Booth Rental / Suite Rental Structure [_Booth rental / suite rental_](/blog/booth-rental-agreements/)_ was the least common form of compensation reported by those that participated in the survey._ ### How Booth Rent Amount is Determined How rent amounts are determined, according to owners & managers: - **Seventy-four percent** **(74%)** of respondents reported that booth rent is owed **based on a standard flat amount** - **Seventeen percent** **(17%)** of respondents reported that booth rent is owed **based on a percentage of sales** - **Nine percent** **(9%)** of respondents reported that booth rent is owed **based on a combination of standard flat amount and a percentage of sales** ### Booth Rent Payment Collection Participants were asked who collects payments from clients: - **Twenty-two percent** **(22%)** of respondents reported that payments are collected by **renters** - **Forty-eight percent** **(48%)** of respondents reported that payments are collected by **the business** - **Thirty percent** **(30%)** of respondents reported that payments are collected by a **combination of renters and the business** ### Rent Payment Frequency Participants were asked how often rent payments are collected - **Seventeen percent** **(17%)** of respondents reported that rent payments are collected **weekly** - **Fifty-eight percent** **(58%)** of respondents reported that rent payments are collected **monthly** - **Twenty-five percent** **(25%)** of respondents reported that rent payments are collected on a **different interval** ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) [**Kayle Yanez**](/blog/author/kayle-yanez/) is a Content Marketing Manager at Mangomint. He is a salon operations expert and software and technology specialist. Kayle holds a degree in Marketing and has partnered with some of the world's top haircare and skincare brands to help salon and spa owners grow their businesses through administrative training and education for over a decade. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/booth-rental-agreements/ [All blog articles](/blog/) # 3 Salon booth rental agreement templates and examples (PDF) How do you create a booth renter contract? Explore templates, examples, and insights for booth rental agreements. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [TOOLS](/blog/c/tools/) February 16, 2024 Preparing a booth rental agreement is the first step in transitioning to a suite rental or hybrid model. As a software built for salons (including those with booth renters), Mangomint gathered templates and insights to help. Still, it is essential to seek personalized legal counsel before moving forward. The booth rental laws vary from state to state, and your salon's unique setup can affect the needs of your agreement. ## 1) Booth rental agreement for salons in California California is home to one of the most abundant salon scenes. With its complex legal system, these booth renter agreements can be especially tricky. This example booth rental agreement is tailored to California laws and details a monthly rent structure. It also demonstrates how you can use a signing bonus to incentivize new booth renters. [Download our California booth rental agreement](https://assets.ctfassets.net/oco7uqwlyque/kxKPYr7KXGjCp5QaX3S1j/5f844dfebbb597ec443008a54597f918/California_Booth_Rental_Agreement.pdf) ## 2) Booth rental agreement for salons in Texas Booth rental agreements have to balance flexibility for renters and protection for businesses. For example, this Texas booth rental agreement allows for sublets — but only when approved by the salon owner. It also enforces a missed rent penalty but offers a short grace period for late payments. [Download our Texas booth rental agreement](https://assets.ctfassets.net/oco7uqwlyque/5t0tAEEFwiJV3IBuemL1bQ/f4e99dfa2a8d3d36590f4ca364a329a3/Texas_Booth_Rental_Agreement.pdf) ## 3) Booth rental agreement for salons in Florida Florida salons know that the structure of business operations can vary starkly between businesses. With seasonal tourism affecting demand in certain parts of the state, you can protect your revenue stream by enforcing longer contract terms in your booth rental agreements. As such, this template takes on a year-long lease term with monthly payments. [Download our Florida booth rental agreement](https://assets.ctfassets.net/oco7uqwlyque/5X6seayhRzGQuv9UKrruZx/f46c45313a4ce07f5fe333d40f4d5516/Florida_Booth_Rental_Agreement.pdf) ## A guide to booth rental considerations For many salon owners, booth rental is the key to boosting profits while alleviating extra salon management work. These rentals can provide additional revenue, support a low-maintenance management style, and encourage diversified salon services. However, these benefits also include extra considerations, especially when getting started. Personalization is critical when creating your ideal booth rental agreements. If you're using a template, ensure you tailor the details to your business before sending it to legal for review. Or, if you're having a legal team create your agreement from scratch, give them a list of your insights and requests, such as: - **Pricing:** How much will you charge for each booth rental, and how will you determine payment for items like utilities? - **Payment configurations:** How frequently is your rent charged, and when will your booth rent be due within this period? For example, monthly payments are the most common option, and you must determine whether booth renters pay at the beginning, middle, or end of each month. - **Booth description:** What space is the booth renter paying for? You should include details like the square footage of their booth space, information about parking, what furnishings + equipment are included, and which services your salon is permitted for. - **Lease term:** How long is the agreement term? Will you allow salon owners to sublet their booth if they need to leave sooner? - **Penalties:** How much will you charge for a broken lease or a late payment? Will you offer a grace period before the penalty? ### View our booth rental video Check out our video about managing booth renters in Mangomint's salon software. [Watch now](/videos/feature-spotlight-managing-booth-renter-and-hybrid-models/) ## Limitations in booth rental agreements While it might be easy to think about booth renters like other members of your team, they legally act as an independent business operating inside your building. As such, many states will limit your control over booth rentals. For example, you can offer them access to your software to streamline booking and payout information. However, it may be illegal in your state to force them to use a particular tool or system. When creating your agreement and talking with potential renters, it is essential you **explain any possible repercussions of using a different software system**. For example, let's say you are a hybrid salon with one color processor. You may utilize your salon software's resource scheduling feature to avoid overlaps between hair processing appointment times. So, if a booth renter chooses a different software system, it may disrupt their access to shared salon resources. However, **it is ultimately up to your booth renters to decide which software system to use.** Similarly, you can request reasonable social accommodations — like maintaining a peaceful environment. Still, it might be illegal to demand they sign a "culture contract" or make them adhere to certain preferences that your salon favors. **If you want this level of control over your business, the booth renter or hybrid model might not be for you.** Even if these practices are _optional_ in your state, you may have difficulty keeping independent booth renters engaged if you do not meet the industry's standards. ## Additional insights for booth rentals In a traditional salon, all your processes can be managed using comprehensive salon software. When [transitioning to a booth rental or hybrid model](https://www.mangomint.com/learn/transitioning-to-booth-renter-model/), you will need some extra considerations within your management system, such as: - **How you'll collect and distribute payments:** Payment accounts can be tricky when dealing with booth rental spaces. You can read our [guide to setting up your independent merchant accounts here](https://www.mangomint.com/learn/help-articles/payments/payment-accounts/). - **Direct booking links:** If your booth renters choose to use your software, you can help keep things streamlined with [direct booking and scheduling links](https://www.mangomint.com/learn/using-direct-booking-links/). - **How you'll manage inventory and commission:** If you want booth renters to help move your salon's inventory, it is vital you find a [compensation model](https://www.mangomint.com/blog/booth-rent-vs-commission/) (likely commission-based) that booth renters will be excited about. - **Communication and settings:** You should partner with a software system that lets you set unique [permission configurations for booth renters](https://www.mangomint.com/learn/staff-member-permissions/). This setting will give them access to necessary data without compromising your business's proprietary information. ### Learn about flexible payment options Mangomint's payment options are tailored to support every business type, from traditional salons to booth rental & hybrid models. [Explore Mangomint Pay](/payments/) As you get settled in, the booth rental model can require some getting used to. Don't be discouraged if things aren't seamless from the start. While easing into the booth rental model, prepare to problem-solve and find what works best for everyone involved. It may take some adjusting, but if it is a good fit for your salon, you will soon start to see the benefits of booth rentals take shape. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Moving forward with booth rentals Mangomint can help your salon or spa thrive — in traditional, booth rental, and hybrid models alike. [Book a demo](https://www.mangomint.com/demo/) to learn how our adaptable software can support your business, or start a free trial to experience the platform first-hand today. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/salon-email-marketing-ideas/) ### [TOOLS](/blog/c/tools/) ## [26 seasonal salon email and text marketing templates](/blog/salon-email-marketing-ideas/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Mar 31, 2026 [](/blog/tattoo-intake-form-examples/) ### [TOOLS](/blog/c/tools/) ## [Tattoo intake form examples and insights](/blog/tattoo-intake-form-examples/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Oct 4, 2024 [](/blog/med-spa-consent-forms/) ### [TOOLS](/blog/c/tools/) ## [Medical spa consent form templates and examples](/blog/med-spa-consent-forms/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Aug 9, 2024 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/collect-photos-during-booking/ [All blog articles](/blog/) # New feature: Collect photos during booking Allow clients to upload inspiration and reference photos prior to their appointments. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) February 15, 2022 We're happy to introduce a quick and easy way for clients to upload inspiration and reference photos at the time of booking. Our new feature lets you **prompt clients to provide photos** when they book an appointment through online booking or [Express Booking™](https://www.mangomint.com/blog/introducing-express-booking/). ## Allow clients to upload photos for inspiration or reference at the time of booking This feature makes it easy for clients to share multiple images prior to their appointment including: - Hairstyle and color inspiration - Nail and makeup ideas - Clients’ current hair or skin - Tattoo reference imagery - and more ## How it works You can now give clients the option to **upload multiple photos **when they book appointments through our [online booking](https://www.mangomint.com/features/online-booking/) and [Express Booking™](https://www.mangomint.com/blog/introducing-express-booking/). When enabled, you can set custom text telling clients what kind of images to upload. Photos uploaded by the client will appear in their appointment details as well as in their client timeline for easy reference. ### How to get started To enable this feature for online booking and [Express Booking™](https://www.mangomint.com/blog/introducing-express-booking/), go to: - Settings > Online Booking > Preferences - Settings > Calendar & Appointments > Express Booking™ Please reach out in chat support for more guidance. If you are not an active Mangomint customer, please consider [starting a trial](https://www.mangomint.com/trial) or [booking a call](https://www.mangomint.com/demo/) with us to find out if we might be a good fit. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/customer-spotlight-my-little-beautique/ [All blog articles](/blog/) # How My Little Beautique creates a beautiful experience for everyone Gina Monique Lafler tells us how she empowers her clients and staff members and keeps her beauty salon running seamlessly with the support of Mangomint. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [INDUSTRY](/blog/c/industry/) October 10, 2023 When you walk into My Little Beautique, you may be lucky enough to be greeted by Gina Monique Lafler. Her style is at once effortless and curated: each of her nails is painted with her own unique design and her two tiers of knuckle tattoos sprawl into colorful sleeves of artwork, a gleaming butterfly tooth gem punctuating her smile. Not only is Gina an incredibly talented nail artist, but she’s also the owner of [My Little Beautique](https://www.mylittlebeautiquela.com/) (MLB) and a long-time Mangomint customer. On a particularly sunny day in Los Angeles’ West Side, I had the pleasure of meeting her and visiting her Culver City beauty nest. With services ranging from cashmere lash extensions and tooth gems to CBD facials and body sculpting, MLB exceeds its mission to be the “one-stop shop for all things beauty & wellness.” With more than 100 services available to book and over 10 artists on staff, running a studio as complex as MLB could easily be a daunting task. However, just like her immaculate style, Gina makes it look effortless with the help of Mangomint’s automation features, which she relies on to cut down on busy work and **save her time and money**. ## Improved Communication Culture and communication are the heart and soul of MLB. Gina lives those values by giving her team members the same warmth and respect that she provides her clients. She is quick to share gratitude and respect with a genuine energy that engages and inspires those around her. MLB is able to provide exceptional services and retain highly skilled estheticians and technicians by creating that nurturing environment and providing their team with tools for success. By taking advantage of Mangomint’s smart booking and client management features, Gina is able to focus on being present and give her team the ability to work independently while always feeling supported. **”My staff members love Mangomint. They think it's one of the best booking systems they have used. They love all the features like being able to put in all client notes along with being able to get notified when clients arrive.”** Mangomint’s Automated Messages feature has also greatly improved communication between My Little Beautique and their clients. Staff members get notifications when clients book or change appointments, which helps them stay up-to-date without having to constantly check their schedule or run to the front desk. ## Streamlined Appointments and Payments Like many beauty salons, MLB previously struggled to get clients’ cards on file. With Mangomint, first-time clients who book over the phone are provided with an easy way to enter their credit card information using the [Express Booking™](https://www.mangomint.com/features/express-booking/)  feature. Express Booking™ lets the MLB team automatically text a link to new clients where they can review and complete their details, put a credit card on file, and accept their cancellation policy in just a few taps. Being able to conveniently safeguard her employee’s time has made it much easier for Gina and her team to communicate and uphold their policies. Mangomint also allows MLB clients to easily book their appointments online without a login, which has reduced the amount of time Gina and her team need to spend on the phone. Clients can pick the date and time that works best for them, enter their credit card information immediately, and even cancel or reschedule their appointment without having to call the salon. ## Customizable Consent Forms Another feature that MLB uses to streamline business is [customizable forms](https://www.mangomint.com/features/integrated-forms/). Whether you book lip blushing, a radio frequency facial, or a brow lamination, you’ll first need to fill out a consent form. Dozens of MLB’s unique services require consent to be filled out prior to an appointment. Collecting the right consent form for the right service from the right client could quickly become an organizational nightmare. Thankfully, clients can fill out their consent form via text message right after booking their appointment or easily access the form in Mangomint’s automated text and email reminders. And if the client hasn’t gotten around to filling out the form before they arrive, MLB is prepared. While they wait for their appointment, the guest can enter their information on MLB’s iPad or their own smartphone. All their forms conveniently sync to the appointment and client profile for easy access during and after the appointment. ## Open to Feedback Mangomint is built using the valued feedback of salon and spa owners like Gina. That’s how Mangomint is able to make the day-to-day of industry professionals easier and provide them with the tools they actually need to cut the tedium and spend more time on their clients, their staff, and their future. Gina is one of the many talented and insightful business owners who have shared their feedback and suggested new features — feedback that has been instrumental in bringing meaningful ideas to life in Mangomint. ”**I love Mangomint’s customer service. Every time I need to get a hold of somebody and have any questions or concerns, they actually respond back in minutes instead of hours.”** Gina and her team run a busy salon so when they have questions, they need answers quickly. Mangomint’s support team is able to keep up with their needs and provide the same top-notch customer service MLB provides for their clients. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/email-vs-text-marketing-what-every-salon-owner-should-know/ [All blog articles](/blog/) # Email vs. text marketing: What every salon owner should know Why you should prioritize email and text marketing over social media, and how to build an effective communication strategy for your salon. **By ****Claire Monroe** Salon communication strategist [GUIDES](/blog/c/guides/) August 14, 2026 **Salons should use both email and text marketing, not just one**. They're not split by function; email isn't only for "nurturing" and text isn't only for "urgency." The real difference is who sees each message. Most salons have one client list but only message half of it, because they're only using one channel. The average hair salon client comes in 4.88 times a year, roughly once every 10-11 weeks. That leaves about 47 weeks a year where the only thing keeping you in a client's head is a message, and social media increasingly isn't reaching them (more on that below). _**Doing some email marketing research for your salon? Check these out:**_ - [How much should salon owners spend on their email and text marketing?](https://www.mangomint.com/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) - [How to keep your salon marketing emails out of spam](https://www.mangomint.com/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ## The reality of email and text marketing Here's the part most advice gets wrong: You'll read that email is for nurturing and text is for urgency. That isn't true. Both channels build relationships. Both channels sell. The difference isn't what the channel does. It's who actually sees it. You don't have an email list and a text list. You have one client list, and if you only use one channel, you're only reaching part of it. Everyone wants new clients. But the salon industry's new client retention rate is about 35%, which means roughly 65% of first-timers never come back for a second visit. Meanwhile, 42% of your loyal clients are generating around 80% of your revenue. **The people already in your database are the highest-value marketing list you will ever own, and most salons never speak to them between appointments.** This matters more now than it used to. Low-maintenance color means clients are stretching to 12 or 16 weeks. Long enough for someone to get distracted, move, or try the new stylist their coworker keeps mentioning. ## What about social for salon marketing? Instagram organic reach for business accounts has fallen to roughly [2 to 3%](https://www.socialinsider.io/social-media-benchmarks/instagram). Overall engagement rate sits around 0.45%, down about 24% year over year. Social builds awareness and it's how new clients find you. But it is no longer where your existing clients hear from you. A salon I work with has more than 9,000 Instagram followers, a beautiful grid, and a clientele full of influencers. Their holiday carousel got 16 likes, 1 repost, and 11 comments. We sent the exact same information by email. It was opened and read by 419 people, and 136 of them clicked through to book or shop. Same content. Same week. And with email, you know for certain those are _real_ clients. Not friends, family, or your own staff. ## How often should I send emails and texts for my salon? **Start with 1 email a month and 2 texts a month.** Send them on different days. Twelve emails a year will change your connection with your existing client list more than any amount of posting will. I've watched it happen over and over. ### Emails When 1 email a month feels easy, here's how to grow: - **1 email/month: **1 full newsletter. Everything lives here. - **Then 2 emails/month: **1 longer newsletter, 1 short and focused. - **Then 4 emails/month: **1 newsletter, 1 retail deep dive, 1 education or transformation email, 1 availability email. ### Text Text follows the same pattern. Start by sending 2 every month. When that's a habit, increase to 1 per week, but **that's the ceiling for most salons**. Only text your clients 2x a week during a [promotion](https://www.mangomint.com/features/offers-and-discounts/) when you're announcing the start and then the deadline. Beyond that, clients stop reading. The data backs this up: recipients who get more than two or three messages in a short window start treating them as noise instead of service. If you use Mangomint, this is what [Campaigns](https://www.mangomint.com/features/campaigns/) is built for. You can filter by appointment history, tags, or membership status, so your availability email goes to clients who haven't rebooked instead of your entire list. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## What should I include in my salon marketing email? Every [salon marketing email](https://www.mangomint.com/features/campaigns/) should have a connection point, a service touchpoint, a retail touch point, and a call to action. ### Connection touchpoints Don't make them about hair. A local event, a restaurant that just opened, a show everyone keeps mentioning, a book you haven't finished. This is the part people think is filler. It's the opposite. It's the reason they open. You are a beauty professional, which means you hear everything. You know about the new bakery before anyone sees it on social. That knowledge is valuable and it costs you nothing to share. ### Service touchpoints Not a list of what you offer. A story about one client and what changed for them, tapping into how they felt. "They'd been dealing with thinning, so we added one row of extensions and softened the color. They left with hair that made them feel confident again." That's desire marketing. It makes someone see themselves in the chair. ### Retail touchpoints One product. Why you love it, who it's for, what it fixes. Talk about it the way you'd talk about it standing behind the chair, not the way the bottle talks about itself. A before-and-after photo does more than an ingredient list. ### Call to action Book your next appointment. Reply to this email. Grab this before we run out. You get the idea. Want some inspiration? Check out these [26 email and text marketing ideas for salons](https://www.mangomint.com/blog/salon-email-marketing-ideas/). ### Include your availability Add your next 4 openings to every newsletter, with a [book-now link](https://www.mangomint.com/features/online-booking/) or a number to text or call. If you have a lot of openings, be strategic about which times you share. If you're booked out, share the month you're currently booking into and your waitlist link. This does two things: - Fills gaps without a discount - Quietly documents demand A consistently full waitlist is the cleanest justification for a price increase you will ever have. **When I started including availability in my newsletters, spots filled faster than they ever did from a story slide**. ### Add non-staff images You always need photos in your salon emails, and they can't be of your staff. Build an image library that's mostly faceless. Include images like: - Hands mixing color - A close-up of a foil pattern - Your products - Corners of your space **_Tip: Product lines will almost always give you stock imagery for free!_** If you can, book a local photographer for an hour or two every quarter and negotiate a package rate. If you can't, your iPhone is fine. A crisp, well-lit phone photo beats a professional shot from five years ago. ## What should I include in my salon marketing text? Every salon marketing text should have: - One idea - A short message - One link Include a photo or a GIF when you have one because it stops the scroll. The content should echo what's already in your email, your social, and your blog. Same message, different doorway. That last part is the whole trick, and it's the difference between a system you can sustain and one you abandon in March. ### When to sell and when to connect Both email and text channels can do both jobs. But don't make them do both jobs with the same message. **If you're running an **[**offer**](https://www.mangomint.com/features/offers-and-discounts/)**, it gets its own send.** Say you're doing something for Small Business Saturday. That does not go in your newsletter. It goes in a dedicated email that says exactly what the offer is, exactly what's included, and exactly how to buy. Spell out the how. "Reply to this text and I'll add it to your ticket." "Click here, it takes 30 seconds." It feels redundant to you because you already know. Your client doesn't, and unclear instructions kill more sales than bad offers do. Then send a closing reminder. Email 48 hours before the deadline. Text 24 hours before. Different channels, different windows. **If you're sending 4 emails a month, don't sell in all of them.** Sell in 2-3 with a call to action, and save 1 purely for connection. You could talk about: - A blog post you wrote - Local recommendations - Tips If every message asks for something, people stop opening. Then it doesn't matter what you send. Everyone loves a deal, but sales are not what gets emails opened. Relationships are. **The salons with the best email and text open rates are the ones whose clients have come to expect something interesting.** ## When should I send emails and texts for my salon? Send texts when there's a natural gap during the workday to open your [booking link](https://www.mangomint.com/features/online-booking/), like commuting times or lunch hour. You want to send when someone can actually act. Not at 8pm, when they'll read it and forget by morning. Same for email. Send them when they're likely to be opened and clicked. Do not send your July newsletter on the morning of the Fourth, when everyone's packing up for a barbecue. Timing is where good content goes to die. Start testing your own list. Picture one specific client and what they're doing when your message lands, then ask whether they can do anything about it at that moment. **_Heads up! There are rules here_**_._ [Federal law](https://activeprospect.com/blog/tcpa-text-messages/) restricts marketing texts to between 8am and 9pm in the recipient's time zone. Some states are stricter. Texas limits marketing texts to 9am to 9pm Monday through Saturday and noon to 9pm on Sunday. Florida, Oklahoma, and Washington cap it at 8pm. Know your state, and always include a way to opt out. ## What should I spend on email and text marketing for my salon? **Salon owners should spend **[**$100 to $150 per month on email and text marketing**](https://www.mangomint.com/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/), roughly 4-5% of a typical $2,700 monthly marketing budget. That covers a marketing platform ($30-$80/month), text messages (about $60/month for a 500-client list), and occasional photography. ## Where to start Don't build the whole system this week. Send [one email](https://www.mangomint.com/features/campaigns/) this month. Make it a story about one client and what changed for them, one product you actually reach for, one thing happening locally that has nothing to do with hair, and your next four openings with a link. The salons who are quietly booked solid aren't doing something more complicated than this. They're just doing it every month. #### Frequently Asked Questions - Link copied ###### Should salons use email or text marketing? Both—they reach different parts of the same client list. Email and text aren't split by function (one for "nurturing," one for "urgency"); the difference is who actually sees each message. Using only one channel means only reaching part of your clients. - Link copied ###### How often should a salon send marketing emails? Start with 1 email a month. Once that's consistent, grow to 2 a month, then 4 a month (a newsletter, a retail deep dive, an education/transformation email, and an availability email). - Link copied ###### How often should a salon send marketing texts? Start with 2 texts a month. Once that's a habit, you can move up to 1 per week, which is the ceiling for most salons. During a promotion, texting up to 2x a week is fine, but only to announce the start and the deadline. - Link copied ###### What's the best time to send salon marketing emails and texts? Send when clients can actually act on it: commuting times or lunch hour for texts, and times they're likely to open and click for email. Avoid sending around major holidays or events when your audience is distracted (e.g., the morning of the Fourth of July). - Link copied ###### Is there a legal limit on when salons can send marketing texts? Yes. Federal law restricts marketing texts to between 8am and 9pm in the recipient's time zone, and some states are stricter. For example, Texas limits texts to 9am-9pm Monday through Saturday and noon-9pm on Sunday, while Florida, Oklahoma, and Washington cap it at 8pm. Always include an opt-out. - Link copied ###### What should a salon marketing email include? Four things: a connection touchpoint (something non-hair-related, like a local recommendation), a service touchpoint (a client story, not a service list), a retail touchpoint (one product and why it's worth buying), and a clear call to action. - Link copied ###### What should a salon marketing text include? One idea, a short message, and one link, ideally echoing the same message already sent in email or social, just through a different channel. - Link copied ###### Is social media enough for salon marketing? No. Instagram organic reach for business accounts has fallen to roughly 2-3%, with overall engagement around 0.45%. Social is useful for attracting new clients, but it's no longer reliable for reaching clients you already have. Email and text perform far better for that. - Link copied ###### Should salons include availability in their marketing emails? Yes. Adding the next 4 openings with a booking link fills schedule gaps without discounting, and consistently sharing a full waitlist can support a price increase over time. **Claire Monroe** is a hairstylist and email strategist with more than 20 years in the industry. She built a multi six-figure studio on email with fewer than a thousand Instagram followers, and now helps salon owners and beauty founders build client communication systems that fill books without the algorithm. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/everything-you-get-with-our-new-pricing-plan/ [All blog articles](/blog/) # Everything you get with our new pricing plan All of our core features for $120/mo + $10 per user. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) Table of contents - [Express Booking™](#express-booking) - [Memberships](#memberships) - [Virtual Waiting Room](#virtual-waiting) - [HIPAA](#hipaa) - [Forms](#forms) - [Integrations](#integrations) - [Web Chat](#web-chat) - [Top-rated Support](#toprated-support) - [Optional add-ons](#optional-addons) August 6, 2026 In case you missed the good news, on August 1 we launched our new [simplified pricing plan](https://www.mangomint.com/pricing/). It’s easier to understand and you get more features at no extra cost. #### More for less ✨ For $120/month + $10 per user, Mangomint customers get 7 more features that used to require an upgrade: - Express Booking™ - Memberships - Virtual Waiting Room - HIPAA - Forms - Integrations - Web Chat [Try it now](/trial/) Here’s everything you get with Mangomint's new plan. ## Express Booking™ [Express Booking™](https://www.mangomint.com/features/express-booking/) lets you send clients a direct link by text so they can lock in an appointment without a phone call. It's built for the moments that _used to_ mean a slow back-and-forth: a walk-in, a phone request, or a DM. Clients tap the link, enter their info, add a card on file if needed, and finish booking on their own. > "_Mangomint’s Express Booking tool has taken away the ‘clunkiness’ of booking appointments. It helps reduce the time it takes to get clients on the books."_ > > — Jessica, Owner, Outlash Beauty Boutique ## Memberships Create different types of [Memberships](https://www.mangomint.com/features/memberships-and-packages/) to keep your clients coming back. Sell your memberships on your website or in [online booking](https://www.mangomint.com/features/online-booking/), manage your members in one place, and easily share exclusive offers. - **Service-based memberships: **Allow clients to redeem certain services every billing period. Customize service expiration settings, add product and service discounts, and set up automatic billing. - **Account balance memberships: **Charge clients a recurring amount that gets automatically added to their account balance. Clients can then spend the funds on whatever they like—services, products, and more. ## Virtual Waiting Room [Virtual Waiting Room](https://www.mangomint.com/features/virtual-waiting-room/) automates day-of communication, like sending clients a text and email 15 minutes before their appointment. It gives clients the option to self check-in, so your team can focus on the people in front of them instead of managing the door. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## HIPAA For [med spas](https://www.mangomint.com/solutions/medical-spa-software/) and any business handling protected health information, Mangomint now includes HIPAA compliance features as part of the core plan. This covers things like secure storage of client data and documents for the required retention period. To activate HIPAA compliance for your account, you'll need to sign a Business Associate Agreement (BAA). Our support team can set that up with you. ## Forms [Forms ](https://www.mangomint.com/features/integrated-forms/)used to be a paid add-on feature—now it's included for every customer. Send intake forms and consent documents to clients before their visit, chart treatment notes and progress during the appointment, and mark up images to document treatment areas. Submissions route automatically to the right person for review and sign-off. ## Integrations Every [integration](https://www.mangomint.com/integrations/) is now free for all Mangomint customers. Sell products through Shopify, collect digital waivers, run virtual consultations, and automate your marketing, all from inside the platform you already use to run your day. Integrations include: - Shopify - Webhooks - Mailchimp - Doxy.me - Docovia ### Blondify Studio uses Webhooks to automate their weekly order of colorist products > "Everything just shows up on a Tuesday, we put it away, and we're never out of products. It saves me hours and hours and hours every week." > > — Brittany Byrd, Owner, Blondify Studio ## Web Chat [Web chat](https://www.mangomint.com/features/client-management/) is now free for everyone. Add it to your website so you can answer questions, share photos, and build new relationships. You can easily collect contact information to continue the conversation over the phone or text. ## Top-rated Support Our customer support team is available to every Mangomint customer and [can help](https://www.mangomint.com/contact-us/) with whatever you need. They're only one click away and typically answer in less than 6 minutes. _Many of them spent years in the industry as service providers, so they're always down to talk shop!_ Salons and spas consistently rate Mangomint #1 for customer experience. We take it _very_ seriously! > "_The customer support is beyond amazing. We were with V\*\*\*\*\* for 5 years and never had this amount of support. We have been using Mangomint for 6 months now and it’s been the best decision for our business!"_ > > — Hunter, Owner, The Walden Salon We also have many useful resources available 24/7: - [Mangomint Setup guide](https://www.mangomint.com/learn/help-articles/getting-started-with-mangomint/setting-up-your-account/) - [Full Mangomint tour](https://www.youtube.com/watch?v=4RU7DhE1ULg) - [Learning Center](https://www.mangomint.com/learn/) - [Video library](https://www.mangomint.com/videos/) ## Optional add-ons The only Mangomint features not included for everyone are: - [**Phone**](https://www.mangomint.com/features/phone/)—Unlimited in-app calls and texting for $70/month per line, so your team can call and text clients right from Mangomint. (Rates apply for outbound international calls.) - [**Payroll Processing**](https://www.mangomint.com/features/payroll-processing/)—Ditch the extra system and run payroll straight from Mangomint for $50/month per payroll account + $8/month per worker. - **Marketing**—Send email and text campaigns to clients using [Campaigns](https://www.mangomint.com/features/campaigns/) and [Automated Flows](https://www.mangomint.com/features/automated-flows/), with pricing based on the volume of messages you send (measured in credits). Plans start at $30/month, with volume discounts available. #### Join the club ✨ Mangomint is free until you launch! Our [onboarding process](https://www.mangomint.com/blog/switching-to-mangomint-without-any-downtime/) is: - Free - Easy - Hands-on - Takes less than 2 weeks - Includes free data transfer Start a trial and set up your entire account before paying us a dime. [Try it now](/trial/) [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 [](/blog/8-features-your-iv-therapy-business-needs-in-2026/) ### [FEATURES](/blog/c/features/) ## [8 features your IV therapy business needs in 2026](/blog/8-features-your-iv-therapy-business-needs-in-2026/) By Lily Gomez  |  May 26, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/face-charts/ [All blog articles](/blog/) # Face charts: Templates for spas, salons, and tattoo shops Download our face chart templates to bring beautiful accuracy to every appointment. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [TOOLS](/blog/c/tools/)[GUIDES](/blog/c/guides/) March 10, 2024 When it comes to managing clients for your beauty and wellness business, keeping documentation through easy-to-use charting is essential. Our downloadable templates can help get you started—and are perfect to use with Mangomint's charting feature (or as printable face charts). Read on for more details about how advanced facial charting can help streamline your business's documentation.  ## Face chart templates and examples Pick your face chart file format to download: [PDF](https://assets.ctfassets.net/oco7uqwlyque/1Vzapry9mXvYRIO3EMrION/227caef4b1dc238167ff1e360d27a3e9/face-simple_PDF.pdf) | [PNG](https://images.ctfassets.net/oco7uqwlyque/7BeRbGnAJxmlXzcI1JrG7z/8072fdd6d1538b1d2713801f9c594d04/face-simple.png) | [JPEG](https://images.ctfassets.net/oco7uqwlyque/3Lnr91ftaCARMuRyhW0OQi/ee4e800b7b130741489a37e13e05985a/face-simple__1_.jpg) Pick your musculature face chart file format to download: [PDF](https://assets.ctfassets.net/oco7uqwlyque/6ZOFxkU8tkt0izuCkP0TFi/7c0824f16f8f916c5bf194854632bfd8/face-musclature.pdf) | [PNG](https://images.ctfassets.net/oco7uqwlyque/6tTXqrb6IthS2cVDGhfqAa/55cc25d4b9625cd0b87bd6d0d9735e2f/face-musclature.png) | [JPEG](https://images.ctfassets.net/oco7uqwlyque/7xgtJ3QmGnPnMX6FpDQJBP/d97908f1015186da60cdb80e64262ebe/face-musclature__1_.jpg) Pick your face chart file format to download: [PDF](https://assets.ctfassets.net/oco7uqwlyque/7yywbWAHHWJLGajlhfGZyR/58db6a63c3e0e92e1f98d35be07afc60/face-male.pdf) | [PNG](https://images.ctfassets.net/oco7uqwlyque/PYc6KYdKE4d7HnS295M2N/8d2cd1c4b8cd6f7df95543d3cd92d1ec/face-male.png) | [JPEG](https://images.ctfassets.net/oco7uqwlyque/6Wbx6PymeW5gZTwdy14ILf/99dcc9dfa43325111a2d17c3de1e0ad0/face-male__1_.jpg) Pick your face chart file format to download: [PDF](https://assets.ctfassets.net/oco7uqwlyque/6gAIXzetoo7in0FS7lKU5z/d44addfb4e0245d782dd4ce6462f5e9e/face-female.pdf) | [PNG](https://images.ctfassets.net/oco7uqwlyque/wliVabZ9x7JYdjJWziUIF/c2274e3562af087518ba8ccb860f0d18/face-female.png) | [JPEG](https://images.ctfassets.net/oco7uqwlyque/5BbhEQH0b1qzDxiSeShlrf/f5f0546482971ab3bdf1f78411aec857/face-female__1_.jpg) You can upload all of these templates to your Mangomint account within [our Integrated Forms feature](https://www.mangomint.com/features/integrated-forms/) to unlock full image markup capabilities for you, your staff, and your clients. Otherwise, you can print or upload them to another software system. Let’s take a closer look at how these facial charts can help your business. ## Medical spa face charting Digital facial charting solutions are revolutionary for [medical spas](https://www.mangomint.com/solutions/med-spa-software/) — making critical charting and SOAP notes efficient, accurate, and more transparent than ever before. While there are countless ways your business can take advantage of these tools, here are some of the more popular solutions: - **Facial pain chart:** You can provide a facial chart where clients can highlight problem areas, sources of pain, or the areas where they would like the most attention. This data can help you map treatment areas and tailor the service to your client’s needs. - **Facial charting for injectables:** Estheticians also need advanced and detailed facial charts — especially for injectables like Botox. This tool can save you time while providing a more effective outcome. For example, rather than crafting a detailed explanation of the patient’s injection sites, you can simply circle them on the chart. - **Client image charting:** In the medical spa industry, it is often best to document actual client results with images. Many medical spas take these images in-house and have staff upload them to internal forms. However, you can also have clients upload initial images in their intake form. This feature can document before/after pictures, reference photos, and client progress snapshots. Find more inspiration, guidance, and information in our video, [Image Markup for Med Spas.](/webinars/feature-spotlight/feature-spotlight-image-markup-for-med-spas/) ### Unlock advanced med spa support Explore Mangomint's features, including charting tools, form flows, HIPAA-compliant client management, and more. [Learn more](/solutions/med-spa-software/) ## Face charting for tattoo studios While you might be tempted to stick to traditional intake forms and processes, there are countless ways to use facial charts in [tattoo businesses](/solutions/tattoo-studio-software/): - **Piercings:** Have clients add marks or details about the placement of new piercings. This chart can help ensure accuracy and document the client’s vision as it aligns with your service. - **Permanent makeup:** You can get creative when building your facial charts for permanent makeup services. Simply upload a facial chart with the option to markup for various services. Your techs can use this for charting, or you can make these available for customers to provide details during the booking process. - **Facial tattoos:** With this feature, you can also collect or document the preferred size and placement of facial tattoos. ## Salon face charting for beauty and waxing While they’re more common in the spa setting, [beauty salons](/solutions/beauty-salon-software/), [lash & brow bars](/solutions/lash-and-brow-software/), and [waxing & sugaring](/solutions/waxing-salon-software/) businesses can also benefit from facial charts: - **Makeup facial charts** are commonly used in the beauty industry. You can provide these to customers wanting to communicate their desired look. More commonly, facial charts can help artists practice their creative visions, plan new designs, or show clients different makeup options. - **Waxing facial charts:** Facial charting can also be helpful for waxing appointments. While it is more common for salons to request appointments by treatment area, a facial chart [intake form](/blog/salon-spa-intake-form-examples/) can provide additional details. For example, this process can help those wanting to remove facial hair specify problem areas, which can better accommodate trans clients or those with healthcare conditions like PCOS. ## Facial charting for day spas [Day spas](/solutions/day-spa-software/) can have many of the same facial charting needs as salons and medical spas, with unique considerations for the business model: - **Facial massage charts:** Have customers relay their pain or problem areas before their facial appointment to help you prep their service and maximize your appointment window. - **Facial muscle charts:** You can also use muscular facial images to communicate your service areas to clients — often seen in gua sha facial charting, for example. - **Full-body intake charts: **[Massage therapy professionals](/solutions/massage-therapy-software/) can benefit from a wide variety of face charts, [full-body charts](/blog/body-chart-templates/), and other image markup features. These assets can help communicate pain points and problem areas for their service. Our video, [Image Markup for Massage Therapy Practices](/webinars/feature-spotlight/feature-spotlight-image-markup-for-massage-therapy-practices/), offers a step-by-step guide to getting started and making the most of this feature. Pick your front and back body chart file format to download: [PDF](https://assets.ctfassets.net/oco7uqwlyque/76NRCAU9oliT7UhrETVpog/d6151688a435247143f02b1f8fcab16a/body-front-back.pdf) | [PNG](https://images.ctfassets.net/oco7uqwlyque/2JGctUERWhTxplGtY7n3kP/707c37f80a9e4bc17d8b3e0ae74bb5a0/body-front-back.png) | [JPEG](https://images.ctfassets.net/oco7uqwlyque/5iX88VTjK7oCwvVZOD8ppz/d0fc072059048355ecde9c2abd81048f/body-front-back__1_.jpg) Pick your full body chart file format to download: [PDF](https://assets.ctfassets.net/oco7uqwlyque/2WywbOyeOibHGPlvhrbg5P/7b0b167b6a46f55e9b946f0c39b62ba4/body-all-sides.pdf) | [PNG](https://images.ctfassets.net/oco7uqwlyque/2fWa8fMJugd7kiV0dFKSNG/a1986065e65c9c8a2d375481a5cedb2c/body-all-sides.png) | [JPEG](https://images.ctfassets.net/oco7uqwlyque/5iX88VTjK7oCwvVZOD8ppz/d0fc072059048355ecde9c2abd81048f/body-front-back__1_.jpg) ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint software solutions for salons and spas Unlock the tools your business needs in Mangomint’s salon and spa management software. Alongside our advanced image markup feature, you can find leading solutions for online scheduling, staff management, client management, reporting, email marketing, payroll processing, and so much more. You can launch a free Mangomint trial or [book a live demo](https://www.mangomint.com/demo/) to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/falling-in-love-with-n-natural-hair-studio/ [All blog articles](/blog/) # Falling in love with N Natural Hair Studio Angela Walker walks us through her natural hair salon’s origin story and her journey with Mangomint’s hair salon software. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [INDUSTRY](/blog/c/industry/) June 26, 2025 [N Natural Hair Studio](https://www.nnaturalhairstudio.com/) was born out of a love for and devotion to textured hair. In a society that has historically rejected textured hair, founder Angela Walker is a revolutionary – redefining Western beauty standards and helping her clients fall in love with their kinks, coils and curls. Founded in 2012, N Natural Hair Studio is a natural hair salon known for flat twists and locs. At its heart is Angela Walker. Her journey as a stylist, educator, entrepreneur and mother has been grounded in self-love and community. Angela started her salon to boost self-confidence and sisterhood among the Black women in her community, and to educate stylists on techniques that aren’t taught in beauty schools. It is a space where your time is valued, your growth can flourish, and your hair is honored. I wish I could say we found Angela but the truth is she found us. Angela started using Mangomint for N Natural's two hair salon locations in September 2024. I logged into Instagram one day and she was front and center raving about her experience with Mangomint. Angela’s philosophy: “when you find a good thing, you gotta share it”. And we found something special with Angela – her mission, inspiration, and the community of self-love she’s built. So I took her advice. We found a good thing and we need to share. On a chilly day in Maryland, I had the privilege of meeting Angela at one of her locations in Silver Springs. Here’s what she had to say about Mangomint: Her own natural hair journey began in college. Angela was known for doing hair around campus but her whole perspective changed after taking an African American Studies course. It’s this class that started her down the path of accepting and loving her natural hair. “I’m going to cut off all my hair” That was the turning point. Angela chopped it all off, began to only provide services for natural hair, and encouraged her circle to embrace their textured hair. Learning to do textured hair doesn’t happen overnight. Many businesses lack services for textured hair, comprehensive educational resources are hard to come by, and these techniques are not taught in beauty school. It takes trial and error and lots of patience. But for Angela, learning to style natural hair and creating her own curriculum to teach other stylists is now a labor of love. The historical and emotional significance of natural hair is sacred amongst her clientele and the client experience at N Natural has been curated to reflect and nurture that reverence. She trains stylists and locticians to do hair “The N Way” which means having a deep knowledge on twists, curls, locs and extension styles, and being able to educate clients on their hair. ## Discovering Mangomint Angela had been fielding constant complaints about their previous booking system from her team and clients. But with 10,000 client profiles, migrating all of that data to a new system seemed impossible. A friend at The Loc Shop recommended Mangomint saying, “I love their customer service”. > “I don’t know if us signing up for Mangomint was one particular feature as much as it was a _feeling_– it felt good, and that has been my journey with Mangomint. It has felt good from the beginning.” —Angela Walker One demo later, she quickly felt that Mangomint wasn’t just trying to sell her a product but that we had her best interest in mind. The nerves of switching were eased as her Mangomint onboarding specialist “held her hand” through the entire process and helped to seamlessly migrate all of their 10,000 client profiles. ## Creating customized hair services Natural hair salons understand that every client’s head of hair is unique. N Natural’s client intake [form](https://www.mangomint.com/features/integrated-forms/) and [online booking](https://www.mangomint.com/features/online-booking/) accounts for the time, skill, style, and price of every service and stylist. When booking Starter Locs, for example, N Natural clients can select multiple sizes and parting style options. Their client intake form allows the stylists to thoroughly assess the client’s hair thickness, scalp condition, hair goals, and more. This allows them to seamlessly build a custom service that addresses their client’s hair needs. ## Stepping up client communication Client communication was another sticking point in finding new booking software. Prior to switching to Mangomint, Angela’s team used a separate texting app to manage bookings. Staying organized and keeping up with incoming messages was complicated and time consuming. Now, with Mangomint’s [Two-Way Texting](https://www.mangomint.com/features/two-way-texting/), her team is able to manage messages, schedule appointments, view client history and forms all in one place. They can even add internal notes, gather all important information for booking, and close any completed conversations. Using Mangomint’s [marketing & automation](https://www.mangomint.com/features/marketing-and-automation/) tool, they’re also able to send automated rebooking reminders, pre-appointment instructions, and post-appointment follow up text messages without lifting a finger. ## Keeping it fresh N Natural’s branding pairs earthy shades with a bold signature orange to illustrate their lively character and their natural, afro-centered style. As a modern and bustling salon, they need a salon software that keeps business running smoothly with an interface that is both functional and beautiful. With Mangomint, they now have a robust booking software that doesn’t compromise on style. > “We were coming from a system that was clunky and outdated, and Mangomint felt _fresh_. The color scheme was clean, and it was easy to navigate.” ## Try Mangomint for your natural hair salon N Natural Hair Studio trusts Mangomint to run their textured hair salon’s operations. Our intuitive hair salon management software supports your entire business. Keep clients coming back with features that enhance the client experience while simplifying staff members’ workflow. Free time in your day and improve your client’s experience with features like [memberships](https://www.mangomint.com/features/memberships-and-packages/), [client management](https://www.mangomint.com/features/client-management/), [staff management](https://www.mangomint.com/features/staff-management/), [marketing automations](https://www.mangomint.com/features/email-marketing/), [two-way texting](https://www.mangomint.com/features/two-way-texting/), [payroll processing](https://www.mangomint.com/features/payroll-processing/), and so much more. See how Mangomint could work for your business by starting your [free trial](https://www.mangomint.com/trial/) or booking a [live demo](https://www.mangomint.com/demo/) today. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/gift-card-promotions-have-come-to-mangomint/ [All blog articles](/blog/) # Gift card promotions have come to Mangomint Gift card discounts and promotions can now be purchased online directly from your website—no integrations necessary. **By **[**Kayle Yanez**](/blog/author/kayle-yanez/) Content Marketing Manager [FEATURES](/blog/c/features/) November 4, 2022 The holidays are just around the corner, and that means the season of gift card sales is back yet again for salons and spas. This year, we've got an extra stocking stuffer for Mangomint customers. Our improved gift card feature now allows you to **create gift card promotions in Mangomint and sell them online.** Create [gift card](https://www.mangomint.com/features/gift-cards/) promotions that can be purchased online and maximize gift card sales during the busiest shopping seasons of the year. You can now: - Sell a dollar value at a discounted price - Select the exact dates your promotion is available for purchase - Create a limited-time promotion (e.g. Black Friday, Valentine's Day Specials) - Save and reuse seasonal promotions ## How it works Visitors to your website can now purchase gift card promotions for themselves or someone else online. Third-party integrations are no longer necessary to create your promotional gift card offers. You call the shots — set up gift card promotions directly in Mangomint and select the dates you want them to go live and expire. Once it has expired, the offer concludes and is automatically hidden from your gift card page. You can even reactivate your favorite promotions and run them again any time you like. Want to run your annual Black Friday promotion every year on November 25th? No problem. Have a Valentine's Day couple's massage promo that you've been waiting to launch? Break out the champagne! Create, promote, and run your gift card promotions when you want, and discount them as you see fit. ## We have _a lot_ more planned next year We're not ready to unwrap the present just yet, but we are currently working on upcoming features that will allow our customers to sell [packages](https://www.mangomint.com/features/memberships-and-packages/) and their clients to start [memberships](https://www.mangomint.com/features/memberships-and-packages/) online! Stay tuned for exciting updates to those two features coming in the first half of 2023. ## How to get started You can create a gift card promotion by going to **Settings > Gift Cards > Promotions**. Visit our [Learning Center](https://www.mangomint.com/learn/creating-gift-card-promotions/) for a step-by-step guide. If you don’t have Mangomint yet and would like to see how this feature could help your business, please [start a free trial](https://www.mangomint.com/trial/) or [book a demo with one of our experts](https://www.mangomint.com/demo/) to see it live. [**Kayle Yanez**](/blog/author/kayle-yanez/) is a Content Marketing Manager at Mangomint. He is a salon operations expert and software and technology specialist. Kayle holds a degree in Marketing and has partnered with some of the world's top haircare and skincare brands to help salon and spa owners grow their businesses through administrative training and education for over a decade. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/gift-up-and-mangomint-partner-to-make-gift-cards-easy/ [All blog articles](/blog/) # Gift Up! and Mangomint partner to make gift cards easy We have teamed up with Gift Up! and are now offering $500 in credit to existing Gift Up! customers who sign up for our powerful salon and spa software. **By ****Kristen Abercrombie** Head of Design August 4, 2020 Peanut Butter & Jelly. Wine & Cheese. Mangomint & Gift Up! Some things just go very well together. If you already have a [Gift Up!](https://www.giftup.com/) account you know how easy it is to sell beautiful looking gift cards through your website. If you also run a **salon or spa with 5+ staff members, we think you could really benefit from Mangomint, our next-generation salon and spa software.** Using the integration, gift cards will instantly appear in Mangomint and automatically be kept in sync. Since we released this, it's been incredible to see how people have used it. Here's what Cindy Cate, owner of one of the trendiest salons in San Diego has to say: > "I have truly appreciated working with Mangomint during this time. They have been extremely helpful with assisting in extended closures. Using Gift Up! has allowed us to offer gift cards during a time when our clients wanted to support us. If you already have Gift Up! we would like to invite you to take a closer look at Mangomint and find out why we're becoming so popular." Cindy Kate, owner of [Hello Birdie Lab](https://www.hellobirdielab.com/) **Exclusive to customers who have already been with Gift Up! as of 7/31, we would like to offer you $500 in credit against Mangomint fees, should you decide to sign up.** Please take a look around [on our website](/), [start a live chat](#chat-link), or [book a personalized demo call](/demo/) to learn more about Mangomint. We can't wait to hear from you! **Kristen Abercrombie** is Head of Design at Mangomint. #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/goldust-studios-finds-freedom-and-ease-with-mangomint/ [All blog articles](/blog/) # Goldust Studios finds freedom and ease with Mangomint How this creative, indie salon found intuitive software that matched their vision, easing the tech burden while growing their business through better scheduling, forms, and client communication. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [INDUSTRY](/blog/c/industry/)[FEATURES](/blog/c/features/) September 19, 2025 Emily Katz set out to create a space that empowers independent artists and nurtures each client's unique hair journey. [Goldust Studios](https://www.golduststudios.com/) was created to fulfill this vision. When she opened Goldust Studios in December 2019, Emily faced the unexpected challenge of navigating the early pandemic. It was no easy feat, but five years later, Goldust has become known for its razor cuts, lived-in hair, and effortlessly cool, low-maintenance styles. Like many creative-brained business owners, Emily and her team weren't "tech people." They needed [salon software](https://www.mangomint.com/solutions/hair-salon-software/) that worked with them, not against them. ## Choosing software that feels intuitive Switching software can feel daunting, especially for creatives who’d rather spend time doing hair than learning complicated systems. For Emily, Mangomint stood out immediately: > “Having a software that’s designed to be intuitive and super easy for us to jump into. That actually makes our business run smoother instead of spending hours learning how to use it—was probably the biggest draw.” With Mangomint, the Goldust team didn’t just get through the transition; they were empowered by the support they received. Onboarding was smooth, and instead of feeling overwhelmed, Emily had a dedicated onboarding manager that took the stress off her plate: > “The other software we used made me feel incompetent. Switching to Mangomint reminded me that I should be kinder to myself.” ## Features that make a difference **1. Service Customizations** Goldust runs on time-based pricing, so accurate booking is everything. Service customizations help clients clarify if they’re booking a big change or a minor trim. This keeps the schedule running smoothly, ensures stylists have the right amount of time, and helps clients feel prepared. **2. Integrated Forms** For hairstylists, preparation is everything, especially when clients come in looking for major transformations. [Forms](https://www.mangomint.com/features/integrated-forms/) have become one of Goldust’s favorite tools. New clients can share their hair history, upload inspiration photos, and note any allergies before their appointment. > “It just gives us a better idea of understanding, especially with new clients, so we can be as prepared as possible.” **3. Messaging** With their old system, confirmation texts disappeared into a void. Clients thought they were responding, but the salon never saw those messages. Mangomint's [messaging](https://www.mangomint.com/features/two-way-texting/) features allows conversations and automated appointment reminders to flow seamlessly in one place, preventing revenue loss and eliminating last-minute confusion. **4. Online Booking** Goldust noticed an uptick in new client bookings thanks to Mangomint’s frictionless [online booking](https://www.mangomint.com/features/online-booking/). Unlike their previous booking system that required clients to create accounts (a process where many dropped off), Mangomint allows direct booking from the salon's website with minimal clicks and no login requirement, significantly improving follow through. **5. Reports** As a modern salon, Goldust needed clear [reporting](https://www.mangomint.com/features/reporting/). Mangomint delivered the insights they needed without the complications of a traditional salon software. ## The Bottom Line, as told by Emily For many salons, the thought of switching software is the biggest hurdle. But Emily’s experience with Mangomint p roves it doesn’t have to be. > “If you’re thinking about switching softwares, there’s definitely hesitation sometimes, but Mangomint makes it really easy.” Goldust Studios’ story proves that salon software doesn’t have to be complicated. With Mangomint, it’s simple, intuitive, and designed to let creatives thrive. ## Hair salon management made easy Mangomint's features aligned perfectly with Goldust's unique needs, making it the clear choice for their hair salon management software. Want to see if Mangomint is right for your small business? [Start a trial.](https://www.mangomint.com/trial) [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/growing-your-salon/ [All blog articles](/blog/) # 3 Tips on growing your salon from Pony Studios Co. Brett Foreman of Pony Studios Co. shares tips and insights on how the brand became a salon powerhouse. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [INDUSTRY](/blog/c/industry/) March 8, 2024 [Pony Education](https://www.pony.salon/pony-education) and [Pony Studio](https://www.pony.salon/)s are household names in the salon industry. In addition to their impressive review stack and noteworthy recognitions, they have received the Best Salon in Oakland award every year they have been open. Brett Foreman, Pony Studios co-owner and general manager, recently [sat down with John Hallberg](https://www.youtube.com/watch?v=JAqmJXTRtew) to share his tips on elevating salon and spa brands. He attributes the brand’s success to three pillars: leadership, technology, and education. ## Pillar 1: Salon leadership Corinna Hernandez is the founder and heart of Pony Studios Co. As a skilled expert, leader, and mentor, Corinna has the perfect formula for what Brett describes as a “talent magnet.” She built a network of impressive professionals in her apprenticeship with a Sassoon Academy instructor and in her decade of work at Bumble and bumble., both in their NYC salon and leading education in the western USA. By attracting industry leaders to Pony Studios Co., Corinna continuously lifts the brand higher. While it is unquestionably challenging to find (and keep) talented salon staff, her passion, charisma, and ability to teach new skills to even the most experienced staff members all help maintain the impressive lineup of professionals at Pony Studios. Brett also acknowledges the importance of passing a generous share of commission on to their staff, allowing them to stay gainfully employed at the business. While “exceptional overhead costs” can challenge salon owners, Pony Studio Co. helps balance their expenses by channeling a second revenue stream through education. This outlet also gives experts a chance to rejuvenate their passion by stepping out from behind the chair for a few days to flex their muscles as educators. ## Pillar 2: Marketing and technology ### _Strategically collecting reviews_ By creatively wielding his software marketing expertise, Brett has crafted innovative digital support systems for Pony Studios Co. Most notably, he built an automated review mechanism focused on customer sentiment. NPS (Net Promoter Score) is a research metric that captures how likely a client is to promote a business. It is a simple one-question survey that rates a client's recommendation likelihood on a scale of 1 to 10. By combining the power of Birdeye review management with Mangomint salon software, Pony Studios Co. **leverages NPS data to amplify client voices.** Mangomint created a custom integration with Birdeye to support this process: - First, the Mangomint software notifies Birdeye when a client has finished their appointment. - Upon receiving this notification, Birdeye automatically sends a text and email survey to collect the client's NPS score. Unlike a review request, this gives clients a private platform to communicate their initial feelings. - Lower scores offer the opportunity to reengage, understand, and improve the client’s experience — honoring their concerns with direct attention. At the same time, Pony encourages the more engaged clients to leave a review, amplifying their voices to the public. ### _Saving time on salon phone scheduling_ Mangomint has long been an advocate of easing the stress and interruption of phone calls. For example, our [Express Booking™ feature](https://www.mangomint.com/features/express-booking/) lets salons send clients a link during phone booking processes to streamline data input. Pony Studios Co. takes this streamlining one step further. Rather than accepting the disruption of constant phone calls, Brett uses Birdeye to automatically divert all phone conversations into text threads. This process lets professionals choose when to answer questions and requests rather than requiring on-demand attention with every ring. ### _Slack for internal communication_ Pony Studio Co's determination to relieve unnecessary interruption extends to employees’ personal phones as well. Non-critical messages are sent in a company Slack channel instead of through text. This lets employees access messages on their own time while promoting a healthy work/life balance. ### _Additional salon software features_ Lastly, Brett mentions the benefits of enhanced booking and management features. He recommended Mangomint for advanced support, including the [client self-check-in (Virtual Waiting Room](https://www.mangomint.com/features/virtual-waiting-room/)) feature, [booth renter POS support](https://www.mangomint.com/webinars/feature-spotlight/feature-spotlight-managing-booth-renter-and-hybrid-models/), and the ability to access [custom integrations](https://www.mangomint.com/integrations/) for advanced marketing efforts, like social media retargeting. Finally, Brett emphasized the importance of the software’s consistent uptime, helping keep the features accessible to salon owners. ## Pillar 3: Ongoing education It is easy to get overwhelmed in the tech world — but Brett highlights how **ongoing education is the solution to salon overwhelm.** When you find yourself stuck in monotonous appointments, it is easy to become disengaged. Education provides a refreshing outlet to elevate your craft and introduce some variation into your career. As Brett unpacks the benefits of their in-person training sessions, it is easy to understand why professionals fly from across the globe to train at their studio: - These classes let stylists learn new techniques with the comfort of expert oversight and guidance. - All of their “live models” sign a waiver and get their hair cut for free, eliminating the fear of error or consequence when introducing new skills. - Students can expand their portfolio while seasoned professionals are on standby to help correct any issues in the style. - As stylists become experienced, comfortable, and confident in new skills, they can justify higher pricing, attract new clients, and introduce more variation in their day-to-day work, solving many of the problems stylists face in the industry. This environment creates a safe space for stylists to step outside of their comfort zones and grow. If you are feeling stuck, tune into education materials in the Pony Studios app for guidance. You can also view additional [tips on growing your salon business here](https://thesalonbusiness.com/how-to-grow-your-salon-business/)! ## What is Pony Education? Corinna Hernandez founded Pony Studio in 2014. Brett describes Corinna as a leader so humble that she would never dare call herself humble. An exceptional stylist with roots in the intense and renowned Sassoon Acadamy training, Corinna rose through the industry ranks using skill, determination, and grit. She uses her platform to elevate other professionals around the world and support an impressive team of talent in their Oakland, CA studio. Behind the screen, Brett supports the technical foundation of the business — carefully capturing Corinna’s passion and talent in the complex digital landscape, making the brand globally accessible and successful. To get involved, you can book your appointment at Pony Studios Co. in Oakland, download the Pony Education Live app, or join the community of people who have traveled across the world for their hands-on training. ## Mangomint salon and spa software As demonstrated by Pony Studios Co., the right technology can help your business grow. Mangomint’s suite of salon management software features includes payroll processing, email marketing, online scheduling, staff management, client management, and so much more. If you are ready to give Mangomint a try, click here to [start your demo](https://www.mangomint.com/demo/) or [launch a free trial](https://www.mangomint.com/trial/). [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/hair-salon-management/ [All blog articles](/blog/) # The 7 pillars of beauty salon management Salon management is challenging, but strengthening these foundational pillars can help streamline tasks and avoid burnout. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) November 3, 2023 Whether you are a seasoned salon manager or just getting started, it is helpful to return to the foundational pillars of[ salon management](/solutions/salon-management-software/). Proactive considerations can help you avoid burnout and keep your salon running at its best. Let’s explore more about salon management and how you can avoid burning out while doing it all as a salon manager. ## What is salon management? Salon management is the process of managing the administrative work of a salon’s operations. The salon manager may be the salon owner, a dedicated management professional, or a stylist in charge of management tasks. Salon management processes are found in hair salons, beauty salons, and nail salons. However, their principles, tools, and best practices also apply to other health and beauty businesses — like spas, dog groomers, medical spas, barbershops, and tattoo studios. ## 7 pillars of salon management ### Pillar 1: Staff — finding and supporting the perfect salon team Your team can make or break your salon — determining the quality of service, customer experience, and the overall vibe of your salon. So, how do you find the right stylists for a beauty salon? Ensure you trust new staff members to maintain your [brand identity](/blog/premium-salon-brand/), deliver high-quality work, and create the customer experience of your standards. - **Finding staff members:** You can find new talent on LinkedIn, Indeed, or by reaching out on your social channels. - **Ensuring they’re a fit:** Speak with new staff members during the interview process to gauge how well they will mesh with your team. Additionally, consider trialing potential staff members. After an initial interview, observe them during appointments to see how they interact with clients and complete services. - **Training, training, training:** Chances are slim that even an experienced new hire will walk through the door knowing everything about your salon’s requirements. Proper training materials and processes can ensure their success and the ongoing success of your salon. - **Keeping staff engaged:** For your salon to grow and thrive, your staff will need to do the same. How do you motivate and excite your staff? Can you encourage them to learn new skills or grow within their salon areas of interest? Once you get high-quality staff members through the door, it is essential to keep them around. Stay attuned to competitor rates as well as the individual needs of your staff members. To keep them fully booked, [staff management features](https://www.mangomint.com/features/staff-management/) will let you create individual accounts for every staff member to view and control their own schedules. In addition to financial compensation, you may consider checking in on staff members’ personal and professional goals to understand how your salon can support their long-term vision. ### Pillar 2: Finances and budgeting — making your money work for you #### Beauty salon budgeting Careful budgeting can help your salon make the most of each dollar. You will want to keep track of your business’s expenses, including: - **Rent or mortgage:** The monthly cost of your space. - **Bills and other expenses:** Water, energy, Wi-Fi, insurance, software, and other monthly fees. - **Payroll:** How much you pay out to employees. Once all of the expenses are added up against your profits, you might consider checking in on your finances. Are you happy and comfortable with the financial state of your business? If not, it may be time to raise your service prices. Click here for our [guide to raising salon service prices](/blog/best-practices-for-salon-price-increase-notices/). #### Accepting beauty salon payments When it comes to accepting client payments, there are a few considerations for salon managers. **Do you accept the most preferred payment options?** The payment industry seems to change daily, continuously introducing new offerings — with the most recent including mobile wallets like Apple Pay and Google Pay. According to research from [PayPal](https://www.paypal.com/us/brc/article/payments-decrease-abandoned-checkouts-2023), 46% of digital wallet users will likely drop during online scheduling if the checkout screen does not include their preferred payment method. While it might feel impossible to keep up with ever-evolving payment options, an [integrated salon POS](/payments/) should help you stay up-to-date. **Should you offer cash discounting?** As credit card transaction fees rise, it can take its toll on small businesses. Salons may be tempted to implement a cash discounting process. While you know what is best for your business, we have found that cash discounting rarely works for salons. Instead, we recommend raising your service prices to reflect your quality of service and your expenses — including transaction fees. #### Payroll and tax management Paying your employees should be a top priority for your business. So, how do you track how much your employees should make and distribute payroll? Unlike other expenses — which offer fixed pricing and auto-draft payments — payroll can require some heavy lifting on your end. It is helpful to find an intelligent [salon software with payroll](/features/payroll-processing/) to handle the calculations, staff payments, and filings for you. [Payroll](/blog/introducing-payroll-processing/) is also one of your most significant tax expenses to report. Keeping track of this data can help you at the end of the year. You can unlock a seamless experience using a report from your salon management system. ### Pillar 3: Mindset — thinking like a leader Beauty salon management involves using your creative thinking to solve problems and promote growth within the salon. These high-level tasks can be challenging when a doubting mindset holds you back. Beauty salon professionals must embrace their strengths and confidence to thrive in management roles. It is helpful to check in with your mental health and the stress you are carrying. Which biases, negative thoughts, or bad habits can you work to let go of? Instead, embrace the opportunity to learn and grow from mistakes to achieve your ideal leadership mindset. ### Pillar 4: Systems — keeping the right salon management tools on your side How do beauty salon managers do it all? Many of them have salon management software helping them along the way. Some streamlined processes and automation features can help ease your overhead load, including: - **Online booking and scheduling:** Online booking lets clients do the work of getting appointments secured. This system should be customizable to your business, services, and resources. Your salon scheduling software should also support your policies, like deposit requirements, cancellation fees, and more. - **Self-checkout:** You can save money on front desk support with the client self-checkout feature, which lets customers pay directly from their mobile devices at the end of their appointment. - **Express Booking™:** Salon managers often do their work behind the front desk — leaving you to answer calls and book appointments. The [Express Booking™](https://www.mangomint.com/features/express-booking/) feature makes it easier than ever by texting clients a link to enter their necessary information independently. - **Virtual Waiting Room:** The [Virtual Waiting Room](https://www.mangomint.com/features/virtual-waiting-room/) lets clients check themselves in upon arrival and sends a notice to your staff that the client is ready. - **Inventory management:** It is vital to keep your beauty salon stocked with everything it needs to thrive — including backbar products and sales inventory. A salon inventory management system can help you keep track of this information. - **Intelligent Waitlist:** The Intelligent Waitlist can help you seamlessly match appointment openings with clients who are waiting for an appointment. ### Pillar 5: Services — keeping clients coming back for more Is your salon offering the latest service trends? Are there any gaps in your service offerings? It is essential you maintain a service menu — online and in-store. You should update your service menu continuously to match the latest trends, new stylist certifications, and your latest prices. - **Online salon service menu:** Keep your menu up-to-date on your website and within your booking system. Ensure you make every possible add-on and upgrade readily available to seamlessly increase your average ticket price. - **In-store service menu:** Keep an attractive and detailed service menu in your studio. Remember, your services are likely to change over time. You want a flexible format to adapt and grow with your business. When you notice any popular services missing from your menu, prioritize training and certification for your team. This process makes it easier to avoid falling behind the local competition. ### Pillar 6: Operations and processes — running a well-oiled machine From inventory restocking to sanitation and opening/closing, there are a variety of processes a salon manager may oversee on a given day. The efficiency and efficacy of your processes can directly impact your daily success as a salon manager. However, it is easy to “set and forget” these routines — which potentially misses opportunities for valuable streamlining and improvement. Consider asking yourself a few operational questions, including: - Which processes are most important to your business? Are they prioritized accordingly within your salon’s routine? - Do staff members know, with certainty, which of these tasks or routines they are responsible for? - Are there any tasks that can be automated or improved to save you time? - How are you ensuring nothing slips through the cracks? - Are your processes, like sanitation and booking requirements, clearly communicated to staff members? ### Pillar 7: Marketing — helping your business grow Promotions and marketing efforts can help your business grow. You can find marketing approaches and outlets that fit your business’s preferences. Here are a few ideas to help you get started: - **Referral programs:** Word-of-mouth marketing through [salon referral programs](/blog/salon-referral-program/) can help get new clients through your doors while rewarding existing clients. - **Email marketing campaigns:** You can run email campaigns and promotions to encourage existing and previous clients to book with your business. You can find creative [marketing ideas for spas](/blog/spa-marketing-ideas/) and [salons](/blog/nail-salon-marketing-ideas/) to help you along the way. - **Community events and opportunities:** Whether you are sponsoring a local sports team or attending community events, these programs are an easy way to connect with potential clients in your area on a deeper level. - **Google My Business (GMB):** Posting and updating your GMB profile can help you reach local clients searching for your services. - **Social media:** Instagram, TikTok, and Facebook can be easy ways to connect with customers. - **Promotions:** Service bundles, [gift card discounts](/blog/salon-gift-card-promotion-ideas/), and other promotions can move sales along when business is slow going. - **Memberships and packages:** You can keep clients coming back with memberships and packages that reward loyalty and earn more for your business. ## 5 Tips for mastering salon management without burnout Checking in on each of these pillars routinely (whether it be monthly or quarterly) can help you keep your business running smoothly. However, it is clear why so many salon managers are burned out. Here are some tips to help you thrive within your role without burning out. ### Tip 1: Work on the business, not just in the business If you are still working behind the chair on top of managing your salon, it can be easy to quickly burn out. Prioritize your tasks to ensure you are working only on the projects most deserving of your time. ### Tip 2: Don’t be afraid to delegate Delegating can be a challenge for salon managers — as you have mastered the most efficient and effective ways to get everything done. It can be painful to watch salon staff taking a slower approach. However, this mindset will likely put you in the position to do more than is achievable. It is vital to delegate when possible. Start with the smallest tasks and work your way up. As you train staff members in these processes, you might find your next salon leadership member. ### Tip 3: Vocalize your concerns If you are a salon manager who is not also the owner, you will need to be vocal when the workload is growing beyond your capacity. The sooner you address these concerns, the more time your salon owner will have to enact a solution. ### Tip 4: Make the most of your tools Salon software systems are constantly releasing for you to take advantage of. Ask your customer support specialist to see if there is a more efficient way you could solve a problem. If your salon management software system is not constantly improving, consider [switching to a new platform](/blog/switch-salon-software/). ### Tip 5: Stay connected in your community It is vital to maintain a robust support system in your life. Lean on your friends and family, when possible, for help along the way. You can also continue to grow your support system through online groups (such as those on Facebook and Reddit) and events for salon owners. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## How Mangomint supports salon owners and managers Mangomint has the tools salon owners and managers need to support their small businesses. If you are thinking about switching to Mangomint, we encourage you to launch a free trial or [schedule a demo](https://www.mangomint.com/demo/) to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/hair-salon-packages/ [All blog articles](/blog/) # 6 Hair salon package ideas and examples Elevate your hair salon's bundles with creative examples and ideas for new hair salon service packages. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) August 30, 2024 [Hair salon](/solutions/hair-salon-software/) packages can help you present the value of your services in new and creative ways, which may encourage upfront revenue and enhanced client loyalty. For inspiration in creating your packages, let's explore 6 hair salon package ideas and examples from real Mangomint customers. ## 1. Bridal hair packages: Unlocking new revenue potential Bridal packages offer high-value services and the chance to show off your hair salon's most sought-after skills. With the wedding services market expected to reach [$646.65 billion in value](https://www.globenewswire.com/news-release/2023/12/04/2790162/0/en/Wedding-Services-Market-Size-Worth-646-65-Billion-by-2032-The-Brainy-Insights.html) within the next 10 years, this is also a strategic sector to leverage in your business. ### Fiber + Strand's The Glam Squad Package [Fiber + Strand](https://www.fiberandstrand.com/) (of Toledo, OH) perfectly showcases how to present bridal service packages. From their creative package names to the extensive service offerings, these bundles work through every detail a bride (or bridal party) could imagine. The Glam Squad is the top-tier offering from Fiber + Strand's bridal menu, offering service, brunch, and refreshments for a full bridal party in a private salon space. This package includes: - Bridal hair and makeup - Hair + makeup for five or more bridal party members - Beautiful, private space for you and your squad - Catered Brunch + mimosa bar ## 2. Service packages for new clients: Growing your loyal client base While many salon experts offer free consultations for new clients, creative packages can build your revenue potential while showing new clients all you have to offer — encouraging them to come back for more. ### Beauty Hive's New Client Design Package [Beauty Hive](https://www.beautyhivesalon.com/new-guest) (of Roanoke, TX) executes this strategy to perfection. They offer stunning, all-inclusive packages for new clients at prices slightly higher than their traditional pricing structure to account for the consultation time and extra first-time services included in the bundle. Beauty Hive's New Client Design Package includes: - A hair consultation - Recommendations tailored to your face shape, lifestyle, and overall goals - Custom color formula creation (if needed) - Tips, tricks, and at-home care suggestions - Signature Haircut - Shampoo and treatment service - Blowout service ### Free package agreement template Package agreements can help protect your business from costly payment disputes. Download our free template to get started! [Read about package agreements](/blog/salon-package-agreements/) ## 3. Full-service hair salon packages: Improving your results You are likely familiar with the service upgrades and add-ons that can push an appointment over the top and support your best results. However, customers may resist extra expenses or lack the expertise needed to piece these offerings together. Instead, full-service packages do the mental work for clients, including all the services they need to achieve their desired results. ### Booji Beauty's Signature Silk Press Package [Booji Beauty](https://www.boojibeauty.com/) (of Denver, CO) nails the full-service package approach when curating the perfect appointment for stunning and lasting silk press services. This bundle combines the prep work, core service, and the finishing touches needed to create unbelievable results. Booji Beauty's Signature Silk Press Package includes: - 2X Cleanse - Deep Conditioning Treatment - Booji Blowout - Detail Trim ## 4. Extensive bundles: Packaging hair services with other business specialties Many hair salon professionals have skills beyond what is captured in their titles. If your business offers a variety of service categories, you could combine them into all-in-one service packages that encourage your salon clients to enjoy a unique spa day experience. ### Nico Spalon's Gold Package [Nico Spalon](https://www.nicospalon.com/package-deals) (of Morgantown, WV) gives clients a variety of impressive and compelling packages to choose from. To elevate these offerings even higher, Nico Spalon also gives clients the option to book these packaged appointments together or separately, creating a high-value savings opportunity while spreading services across times that work best for clients. For example, their Gold Package includes: - Women's Haircut & Style - 90-Minute Massage - Herbal Facial - Brow Wax ### Explore features tailored to hair salons Mangomint is the highest-rated hair salon software system thanks to industry-leading features tailored to businesses like yours. [Learn more](/solutions/hair-salon-software/) ## 5. Hair coloring service packages: Boosting ticket value The world of hair coloring has a wealth of opportunities for packages. Whether you create a full-service package that gives clients transformative treatment or maintenance packages that keep their roots blending in seamlessly, these bundles offer a creative landscape for your business's appointments. ### Undone Hair Studio's Blonde or Bust Package [Undone Hair Studio](https://www.undonepgh.com/menu) (of Pittsburgh, PA) perfectly showcases how to package and bundle various coloring services. Brilliantly branded as "investments" instead of prices, they also clearly communicate the value of these packages throughout their service menu. Their luxurious Blonde or Bust Package includes: - Highlight, Babylight, and Balayage - Natural-looking roots - Healthy hair treatment - Dusting - Blowout - Undone waves - Only $35+ more for a full haircut ## 6. Bulk packages: Combining multiple treatments into impressive bundles Improving your rebooking rate is a proven way to boost salon revenue. Bulk packages do this work for you by having clients pay upfront for multiple services at a discounted rate. This approach offers reliable revenue for your business while ensuring customer loyalty. ### Aire A BlowDry Bar's Ember Package [Aire A BlowDry Bar](https://www.aireblowdry.com/services-3) (of Temecula, CA) creatively positions its blowout packages as a flexible alternative to its impressive membership options. This irresistible deal showcases the perfect way to boost rebookings and offer savings for clients who aren't ready to commit to a full membership (yet). The Ember Package features 5 blowouts at a discounted rate, including: - Expert washes - Meticulous drying services - Professional blowout styling services You can create this kind of package for almost any routine service, including root touch-ups, bang trims, dusting services, and more. Find more [package ideas and inspirations from Mangomint customers here](/blog/salon-package-examples/). ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Try Mangomint's hair salon management software Mangomint's salon and spa software has the streamlined tools your hair salon needs to boost revenue, such as our memberships and packages feature. Seamlessly track packages, apply discounts, and promote your offerings. Alongside our Payroll Processing, email marketing, staff scheduling, and other intelligent features, it is easy to understand why Mangomint is the highest-rated hair salon software. You can [schedule a demo](/demo/) or start your free trial to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/hot-tip-how-to-turn-gift-card-holders-into-loyal-customers/ [All blog articles](/blog/) # Hot Tip: How to turn gift card holders into loyal customers Discover how Lola Rosa Head Spa turned forgotten gift cards into 20 booked appointments in a single day. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) February 5, 2026 [Gift cards](/features/gift-cards/) are a common holiday gift, but they can easily be forgotten about. Now that the holidays have come and gone, how can salon and spa owners reengage those gift card holders to get them through their door? Here's how Erika from [Lola Rosa Head Spa](https://www.lolarosaheadspa.org/) used Mangomint to turn forgotten gift cards into 20 booked appointments in a single day. When Erika signed up for Mangomint, she transferred a lot of gift cards from her old system. Once she was up and running, her onboarding manager showed her how to pull the **Gift Card Balances report**. > “Somebody had shown me how to run the report of showing all of my outstanding gift cards, and I was blown away by the number.” Turns out, there were _a lot_ of unused gift cards just sitting there. But instead of letting them waste away, Erika turned it into an opportunity. She used Mangomint to **text every single gift card holder** with a friendly reminder: You’ve got money to spend. Come treat yourself. And guess what? **20 new appointments were booked that day. Just like that.** The real value isn't just the upfront cash—**it's transforming one-time gift card recipients into repeat clients.** Plus, we know that [61%](https://capitaloneshopping.com/research/gift-card-statistics/) of recipients spend more than the card value, making this the perfect moment to introduce them to add-ons, packages, or [memberships](/features/memberships-and-packages/) that turn a single visit into a long-term relationship. Here's how you can pull the same move as Erika: 1. Head to your **Gift Card Balances **report in Mangomint 2. Use the gift card’s owner name to search for clients with outstanding balance 3. Click **Message **on their profile 4. Send out a quick, friendly reminder text Boom. Let the booking begin. [Mangomint](/) is designed to help salons and spas grow their businesses, and sometimes that starts with effectively managing gift cards. Learn how Mangomint can help boost your profitability in other ways by [**booking a free demo**](https://www.mangomint.com/demo/)** with one of our product experts, or by watching a video tutorial **[**here**](https://www.mangomint.com/tour/)**.** [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/hourly-vs-salary-payroll/ [All blog articles](/blog/) # Hourly vs. salary payroll in salons and spas We surveyed salon and spa professionals to learn how they utilize hourly vs. salary payroll + how much beauty & wellness experts make. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [INDUSTRY](/blog/c/industry/) December 15, 2023 How do beauty and wellness professionals get paid? As you likely know, the industry’s complex payment structures can include any combination of [booth renting](/blog/booth-rental-agreements/) payouts, commission, tipping, hourly pay, and salary wages. With virtually no data available to help beauty and wellness professionals understand the industry, we are here to close the gap. Let’s unpack the hourly vs. salary data findings of the Salon and Spa Compensation Survey. You can view additional information from our survey with [booth rental vs. commission data](/blog/booth-rent-vs-commission/) and [salon compensation structure data](/blog/salon-compensation-structures/). ## Salon and spa hourly payroll overview _Most salon and spa receptionists (77%) are paid hourly, while business owners and managers are least likely to fall within this category._ ### Beauty salon positions on hourly payroll Business owners and managers shared which positions get hourly pay: - **Seventy-seven percent (77%) of salon and spa receptionists get hourly pay.** - **Forty-seven percent (47%) of salon and spa service providers get hourly pay.** - **Thirty-seven percent (37%) of salon and spa assistants get hourly pay.** - **Thirty percent (30%) of salon and spa managers get hourly pay.** - **Seven percent (7%) of other salon and spa business admins get hourly pay.** ### Hourly rates for salon and spa providers _How much do beauty and wellness professionals make hourly?_ While we know tipping is essential in the beauty and wellness industry, professionals also have a base hourly rate to sustain a livable wage. We found that _most salon and spa professionals make above minimum wage_. ### Hourly rates for salon owners and managers - **Eighteen percent (18%)** of owners and managers make _exactly_ their state’s minimum wage. - **Sixty-four percent (64%)** of owners and managers make _above_ their state’s minimum wage. - **Eighteen percent (18%)** of owners and managers make _significantly above_ their state’s minimum wage. ### Salon and spa staff hourly wages - **Ten percent (10%)** of salon and spa respondents make _exactly_ their state’s minimum wage. - **Seventy percent (70%)** of salon and spa respondents make _above_ their state’s minimum wage. - **Twenty percent (20%)** of salon and spa respondents make _significantly above_ their state’s minimum wage. ## Additional beauty and wellness hourly payroll statistics Owners and managers were asked about how they track payroll hours and how frequently they pay employees. ### How do most salons track hours? The tracking process for hours can play a critical role in your business’s payment processes. _Software is the most common form of tracking hours, with 68% of salon and spa businesses reporting this method._ - **Sixty-eight percent (68%)** of beauty and wellness businesses **use software systems** to track paid hours. - **Sixteen percent (16%)** of beauty and wellness businesses **use employee self-reporting systems** to track paid hours. - **Nine percent (9%)** of beauty and wellness businesses **use a physical time clock** to track paid hours. - **Seven percent (7%)** of beauty and wellness businesses **use other methods** of monitoring paid hours. ### How frequently do salons and spas pay their employees? Pay frequency can vary by a business’s [POS system](https://www.mangomint.com/payments/), administrative overhead, and so much more. However, payment frequency can also impact your employee well-being and satisfaction. _So, how frequently do salons and spas pay their employees?_ - **Fifty-three percent (53%)** of salons and spas pay employees bi-weekly. - **Twenty-seven percent (27%)** of salons and spas pay employees weekly. - **Fourteen percent (14%)** of salons and spas pay employees semi-monthly. - **Six percent (6%)** of salons and spas pay employees monthly. ## Salon and spa salary payroll overview _While salary is a less prevalent compensation method in the beauty and wellness industry, it is common among salon and spa managers (67%)_. ### Salary salon and spa positions _Which beauty and wellness professions make a salary?_ - **Sixty-seven percent (67%) of owners and managers reportedly pay managers a salary.** - **Thirty percent (30%) of owners and managers reportedly pay other business admins a salary.** - **Twenty-three percent (23%) of owners and managers reportedly pay receptionists & front desk staff a salary.** - **Twenty percent (20%) of owners and managers reportedly pay service providers a salary.** - **Ten percent (10%) of owners and managers reportedly pay assistants a salary.** ### Salary ranges for salon and spa professionals While it may be less common, the salary payroll model has high approval ratings. _Eighty percent (80%) of owners + managers and eighty-three percent (83%) of salaried staff members reported satisfaction with this payment structure._ ### Health and beauty leadership roles - **Ten percent (10%) of owners and managers have an annual salary of less than $20,000.** - **Forty percent (40%) of owners and managers have an annual salary between $20,000 and $39,999.** - **Twenty-three percent (23%) of owners and managers have an annual salary between $40,000 and $59,999.** - **Seventeen percent (17%) of owners and managers have an annual salary between $60,000 and $79,999.** - **Three percent (3%) of owners and managers have an annual salary between $80,000 and $89,999.** - **Seven percent (7%) of owners and managers have an annual salary over $100,000.** ### Health and beauty staff members - **Four percent (4%)** of salon and spa respondents make an annual base salary of **less than $20,000.** - **Twenty-nine percent (29%)** of salon and spa respondents make an annual base salary **between $20,000 and $39,999.** - **Twenty-one percent (21%)** of salon and spa respondents make an annual base salary **between $40,000 and $59,999.** - **Thirty-seven percent (37%)** of salon and spa respondents make an annual base salary **between $60,000 and $79,000.** - **Zero percent (0%)** of salon and spa respondents make an annual base salary **between $80,000 and $89,999.** - **Eight percent (8%)** of salon and spa respondents make an annual base salary **above $100,000.** ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint salon and spa software Salon and spa compensation doesn’t have to be complicated. Mangomint’s built-in payroll processor makes executing your preferred payment structure seamless. Our spa and salon software’s suite of features includes staff management (with a built-in time clock), online booking, client management, email marketing, and so much more. If you would like to give Mangomint a try, consider exploring the software with a free trial or [booking a live demo](https://www.mangomint.com/demo/) to get started today. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-aanuko-leveled-up/ [All blog articles](/blog/) # How House of Aanuko leveled up their barbershop with Mangomint Discover how House of Aanuko uses Mangomint to run a smoother, more elevated barbershop—saving time, reducing no-shows, and delivering a luxury experience every step of the way. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [INDUSTRY](/blog/c/industry/) August 12, 2025 When you walk into [House of Aanuko](https://aanuko.com/), you can instantly tell it's not your average barbershop. From day one, their mission has been to deliver more than just a haircut—it’s about connection, craft, and creating space for their team to thrive. Led by [Arielle Deguzman](https://aanuko.com/products/arielle-bossbabyblends) (aka “Boss Baby”), Aanuko is the first-ever brick-and-mortar concept from the minds behind Hanz de Fuko and BluMaan. Arielle, a barber, stylist, and educator for Hanz de Fuko since 2018, helped launch this new chapter with a focus on growth, community, and innovation. But even the best barbershop can get tripped up by bad software... **Enter: Mangomint** "We used several booking systems before," says Arielle. "Mangomint is our fourth—and it’s been the best by far." ## Why they switched (again) Before Mangomint, the team struggled with platforms that either couldn’t scale with them or made everything harder than it needed to be. Whether it was clunky interfaces or confusing online booking, the experience didn’t match the level of service Aanuko was delivering on the floor. While some platforms were fine for solo use, Arielle explains, "They didn't allow certain flexibility and metrics for a whole team." That’s where Mangomint comes in. ## Stress-free booking With Mangomint, the client experience is seamless. No glitches or confusion. Just clean, easy booking that works for everyone—including walk-ins and clients sliding into DMs. > "Express Booking is great. For a walk in, for example, or a client that a barber is talking to over DMs--it helps the client feel more secure." For new clients that book via DMs or over the phone, [Express Booking™](https://www.mangomint.com/features/express-booking/) texts a direct link to the client’s phone that allows them to securely add a card on file and secure their appointment. All from the comfort of their own personal device. ## Empowering admin It’s not just the client side that’s gotten an upgrade. Arielle loves how organized and efficient the admin side has become. > "Everything on the backend too! Mangomint makes it so easy. I don't have to worry about all the other weird things when it comes to booking software. And if I do have questions, the tech support chat is so helpful." ## Smooth workflows The team at Aanuko is using Mangomint’s [Flows](https://www.mangomint.com/features/automated-flows/) feature to automate marketing and improve client communication. Flows enable Aanuko to automatically send a post-appointment text asking clients to leave a review on Google or Yelp. **And with 500+ five-star reviews, we’d say it’s a success.** ## The Bottom Line, as told by Arielle “We've been with Mangomint the longest out of any other booking software. It's really reliable.” **Over a year now together and still going strong:** reliable booking, easy client communication, and a streamlined backend make Mangomint the perfect platform to grow with Aanuko. Want to see how Mangomint can help your barbershop run smoother? [Let’s talk.](https://www.mangomint.com/demo/) [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-bare-laser-medspa-glows-inside-and-out/ [All blog articles](/blog/) # How Bare Laser Medspa glows inside and out Monica DeAngelis tells us how she saves time and money while running her medspa masterfully with Mangomint. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [INDUSTRY](/blog/c/industry/) March 29, 2024 "Would anyone like something to drink?" The moment you step into [Bare Laser Medspa](https://barelasermedspa.com/), Monica DeAngelis’s signature warmth and hospitality is evident. She graciously offers cookies, bagels, and any other tasty treats that are available, even her famous Pão De Queijo if you're fortunate. Monica, originally from Brazil, delights in hosting and making everyone feel at home. On this sunny winter day, I have the pleasure of interviewing her at her chic New York medspa. Bare Laser, with its inviting atmosphere, lush aesthetics, and exceptional services, is the perfect place for pampering. To elevate even the highest quality standards, Monica continually researches the best aesthetic equipment and delves into the latest medical research to develop safe and effective practices. She values transparency and affordability, advocating for enhancing natural beauty through minimally invasive techniques that surpass industry standards. In her ongoing pursuit of quality, Monica had to find [med spa software](https://www.mangomint.com/solutions/med-spa-software/) that aligned with her standard of excellence. After researching and testing several software options, Monica found Mangomint, a med spa management software that checks all her boxes and grows with her. **Here’s what she had to say about elevating her craft at Bare Laser with the help of Mangomint:** **Can you introduce yourself and describe what makes your business stand out in the industry?** My name is Monica DeAngelis. I'm the founder and owner of Bare Laser Medspa. And what makes us stand out in the industry is the fact that we use ultra-performance lasers for natural beauty. That means we can plump lips without injectables, we can lift faces without injectables, and we can smooth eyes without injectables as well. **How has Mangomint contributed to the success and uniqueness of your business?** Mangomint has contributed immensely to the success and uniqueness of our business because it is the most reliable platform I have ever tried, and I tested _quite a few_. A lot of these other platforms had glitches and errors. It was a nightmare to deal with, and Mangomint was a game changer in that sense for us. Thank God we found you guys in the very beginning of the operation. So I love all the features. I love the consent forms that are built into it. And everything is digital, so it's super easy. People can book their own appointments online. The interface on the app is exactly the same as the desktop, which is amazing. So I love it. **What specific features of Mangomint do you find most beneficial for saving time and increasing profit?** The features I find most beneficial to increasing profit and saving time are online booking, definitely payroll because I used to pay a fortune for that and now it's much less. And memberships. [Memberships](https://www.mangomint.com/features/memberships-and-packages/) create recurring revenue which is the dream for any business and especially our business that's very unstable. One month you have great revenue, the next month not so much so with memberships that stabilizes a lot. **Can you walk us through a typical day at Bare Laser Medspa and show us how Mangomint integrates into your operations?** For our everyday operations, Mangomint is the most essential tool. That's where we go for everything. We check the schedule there, we manage employees there, so clock in, clock out. We manage all the memberships, all the appointments, payments, I mean, gift cards, everything is done there. So in the beginning of the day, we check the schedule, make sure everyone's confirmed. Mangomint actually does that for you. And we know exactly how much time each appointment's going to take, 'cause you’re able to insert buffer times in there, which is very helpful. And just overall, it's the lifeline of the operation. **How has the customer support experience been for you?** Getting started with Mangomint was bliss, especially because I had come from a very bad experience with another software and I couldn't believe how fast everything was. I remember with my previous software it took me about three weeks to be able to get my credit card processing system and with Mangomint they literally overnighted it to me and I was in awe. Customer service is flawless. I cannot praise it enough. Everyone is kind, friendly, and qualified. People always have an answer for whatever questions you have. It is simply perfect. Well, now you know I'm a Mangomint groupie. **From your experience, what are the top advantages that Mangomint offers that other spa software solutions might not?** In my opinion, the main advantages that Mangomint offers, and keep in mind, it's not just about what you offer, but how you offer it. Mangomint offers it with quality. And that is such a big difference because a lot of platforms offer so many features, but it doesn't work. And that's the question that everyone should really ask themselves, _does it work?_ Because there is a big competitor that offers everything, and then when you test their interface, it is scary how glitchy it is. It's just not reliable. But Mangomint works. So my favorite tools are memberships for sure, payroll, two-way texting, online booking, and [the marketing suite](https://www.mangomint.com/features/email-marketing/) which is a new feature and it's amazing because it helps us integrate everything and keeps everything under the same umbrella. We can manage everything, even manage employees through it. And I love the fact that you can select how much or how little power you want to give to each employee within the software. ### 16 essential med spa software features Manage staff members, enhance the client experience and improve operations. [Explore med spa features](/blog/medical-spa-software-features/) **What advice would you give to med spa owners who are considering implementing Mangomint?** The advice I would give to any med spa considering implementing Mangomint in their business is _just do it._ You will not regret it. And do yourself a favor, test other platforms, look at their policies. Mangomint has no contracts, so you're free to go whenever you want to. Most software platforms require a 12 month commitment and it will not let you out of it. I know that from experience. Mangomint does not. And that in itself speaks volumes because they know their product is so good they don't care about trapping you in a contract. They don't need to do it. So it's a company that has integrity and amazing customer service. I cannot praise it enough because I've had, again, a bad experience in the past with customer service. And it's just flawless. **What results have you seen while using Mangomint?** The results I've seen while using Mangomint is it just makes life easier, you know, and everything is centered into one platform. So that is amazing, especially nowadays, because everything is separate. Integrating these things is often difficult, and with Mangomint everything is under one umbrella. **How does Mangomint save you time?** Mangomint saves me time by just working perfectly as it does. So booking an appointment is really simple. It's like a two-step process. Mangomint has the[ Express Booking™](https://www.mangomint.com/features/express-booking/) feature where you can request payment or credit card information or email information which makes it easier to book over the phone. **How does Mangomint save you money or increase profits?** Mangomint saves me a ton of money on payroll fees. It saves me about $4,000 a year, which is very significant for a small business. It also helps me increase revenue in many different ways. Memberships, bundles and packages, the fact that we don't need so much attention to reception because everything can be done online and nowadays people don't really want to talk on the phone. They want to just go online and do it themselves. It saves me a lot too because I can do everything from my phone, so I don't necessarily have to be here, so it saves me time as well, which is money at the end of the day. It is just amazing. ## Transform your med spa with Mangomint Bare Laser Medspa uses Mangomint to keep operations running smoothly. Mangomint's HIPAA-compliant medical spa software is built to save time and increase profits. Start a free trial or book a 1-on-1 demo to explore all the [essential medical spa features](https://www.mangomint.com/blog/medical-spa-software-features/) such as [Image Markup](https://www.mangomint.com/blog/meet-image-markup-a-powerful-new-addition-to-integrated-forms/) for charting, [online booking](https://www.mangomint.com/features/online-booking/) and [scheduling](https://www.mangomint.com/features/scheduling/), [payroll](https://www.mangomint.com/features/payroll-processing/), [staff management](https://www.mangomint.com/features/staff-management/), [client management](https://www.mangomint.com/features/client-management/), [reporting](https://www.mangomint.com/features/reporting/), [gift cards](https://www.mangomint.com/blog/salon-gift-card-promotion-ideas/), and more. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-mangomint-keeps-pure-beauty-aesthetics-glowing/ [All blog articles](/blog/) # How Mangomint keeps Pure Beauty Aesthetics glowing Mangomint transformed Pure Beauty Aesthetics into a smooth-running, skin-glowing med spa. Here’s how. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [INDUSTRY](/blog/c/industry/) July 17, 2025 Michelle Leach didn’t always run a thriving aesthetics business in historic downtown Albany, Oregon. In fact, she spent 18 years working at Costco before taking the leap into skincare, driven by her own battle with melasma. That personal journey lit the spark that would eventually become _Pure Beauty Aesthetics_. After eight years of relentless hustling, Michelle is now an advanced aesthetician with a storefront of her own, offering laser treatments, microneedling, HydraFacials, and more—all fueled by her passion for results-driven skincare. And thanks to Mangomint, she's elevated every part of her business, from booking to checkout. ## Goodbye clunky software, hello Mangomint Before Mangomint, Michelle struggled with her previous software's poor user experience and impossible-to-reach customer service team. Plus, she hated that her clients had to log into a complicated patient portal in order to book an appointment. When using her old booking software: “A lot of people thought it was very confusing. And when they try to save their password, it wasn't working right. And it was just such a pain to schedule or reschedule or cancel.” After hearing about Mangomint’s easy-to-use platform and login-free online booking through a fellow aesthetician, she gave it a shot. One demo was all it took. "And so I made that transition. I just switched right away." ## Client-first online booking made easy Mangomint doesn’t require logins for online booking because we understand that quick and easy scheduling for clients means a fully booked calendar for business owners: > "The biggest benefit is how user-friendly it is for our clients. It’s not a puzzle to make an appointment or to reschedule.” Whether it’s filling out forms, booking treatments, or joining a membership, everything is smooth and intuitive. No frustration. No confusion. Just clean design and clear steps. ## Customizable forms that do the heavy lifting Michelle uses Mangomint’s customizable forms for consent, charting, pre- and post-care instructions, and more. Each form is linked to specific services and accessible right from her website or social media. She can add before-and-after photos directly to a client’s chart and keep everything organized. It makes documentation a breeze. ## Automated Flows that keep clients coming back Michelle leaned into Mangomint’s marketing and automation tool (aka Flows) to send reminders, review requests, and promotions without lifting a finger. "Our ‘Miss You’ Flow sends clients a 10% off code if they haven’t booked in a while. Even my son got one and texted, ‘You miss me? Sweet!’" 26% of Pure Beauty’s clients that receive that ‘Miss You’ text rebooked. Their clients get a nice reminder plus a discount and Pure Beauty gets more bookings. Everyone wins. She also uses Flows for review requests, pre- and post-treatment prep, and even parking instructions—keeping clients prepped and her calendar full. ## Premium memberships and packages that grow revenue Pure Beauty Aesthetics now offers three membership tiers and treatment packages that clients can easily purchase and manage through Mangomint. "With packages, we do a series of three laser treatments at a discount, which leads to better results and higher client satisfaction." In just a few minutes, Michelle set up exclusive discounts for members to save on services and products. ## Human-only customer support in 6 minutes or less Whether she’s working with Mangomint support or her dedicated Profit Strategist that helps her structure automated flows and marketing, Michelle feels fully backed by Mangomint's support. “If we have a question we just get in that chat box and we ask it. They understand what I'm asking and they respond quickly and efficiently.” ## The Bottom Line, as told by Michelle "I feel so organized and prepared all the time now. Mangomint has made it easy for new staff to get up and running without heavy training. It’s just that intuitive." If you’re an aesthetic or med spa owner still battling outdated systems or endless workarounds, Michelle has some advice: > "If you're in the market for new booking software, I would totally choose Mangomint. It's user-friendly, easy for your clients and your team, and just makes everything run better." Want to see how Mangomint can help your med spa thrive? [Let's chat.](https://www.mangomint.com/demo/) [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-menscape-nashville-grew-a-mens-spa-on-trust/ [All blog articles](/blog/) # How Menscape Nashville delivers thoughtful communication with Mangomint Menscape grew from a single room to a full men's spa and needed a platform that kept up thoughtful client communications at scale. **By ****Clara Winter** Editor [FEATURES](/blog/c/features/)[INDUSTRY](/blog/c/industry/) February 12, 2026 Founded by Agam Saigal during the pandemic, [Menscape](https://menscapenashville.com) started in a single room on Music Row in Nashville. Now, Menscape is a premiere grooming spa destination, offering men a private place to receive professional body grooming and relaxing spa treatments that help them feel rejuvenated. We recently sat down with Agam to hear how thoughtful communication became the foundation for his business, and how Mangomint helps him deliver on that promise. ## Starting a men's spa The goal was never to revolutionize men’s grooming; Agam just wanted a welcoming space to get waxed without feeling weird about it. “It just felt like—there’s got to be a better way to do this,” he says, recalling some awkward experiences at other waxing spots. So, Agam opened Menscape. His expansion was client-led and focused on quality over quantity, evolving organically over many conversations he had with his clients. “Do you do massage?” “What about mani/pedis?” Agam listened, hired the right people, and built out the menu based on what his clients wanted. ## Growing with Mangomint After dealing with an unresponsive, clunky platform, Agam switched to Mangomint. He immediately appreciated the intuitive interface, the responsiveness of the support team, and the quick and consistent innovation. > "I’m very grateful to Mangomint. I could just tell the team was progressive. It felt like an organization that was going to continue to grow and evolve.” ### Connect: Thoughtful client communications Menscape used to face a classic small business issue: one number for calls, a different one for texts, and frustrated clients unsure of the best way to reach the business. His system was lacking the thoughtful nature he wanted to deliver to his clients. Then Agam got [Connect](/features/call-text-chat/)—phone calls, texting, and web chat all in the Mangomint platform. With Connect, he modernized the experience and brought clarity back front and center. It unified Menscape’s communication channels, organized them into one inbox, and eliminated any confusion for his clients. > "Now when a client calls or texts, we know exactly who they are—and we have their whole history in front of us." Plus, since Connect integrates phone calls and texting, Agam can book clients more efficiently, too. For a business whose foundation was built on meaningful dialogue, Agam finally started trusting how Menscape was communicating with clients. "It's honestly been a game changer.” ### Flows & Memberships: Features for growing relationships Menscape takes full advantage of Mangomint’s all-in-one capabilities, using [Flows](/features/automated-flows/) to automate communications and [Memberships](/features/memberships-and-packages/) to nurture relationships. Agam set up a pre-appointment Flow that automatically sends a text to first-time clients a photo of the building so they can find them easily, and then sends a post-appointment text to check in. > “Flows let us stay present with our clients without shouting into their inbox every day.” Menscape's membership program invests in relationships with people who want to return. Their credits roll over and never expire, tips are included in the prices so clients know exactly what they’re going to pay, and if someone hasn't used their benefits in a while, the team reaches out to check in to make sure they’re still interested. "We didn't build a membership program to trap people—we built it to respect them." ## Software that supports your mission Agam built Menscape Nashville on trust, and Mangomint helps him protect it. The software is reliable, easy to use, and backed by real humans who understand his day‑to‑day challenges. His business has grown because he pays attention to what his clients need, and found the tool that lets him deliver the experience they deserve. Want to see what Mangomint can do for your business? [Book a free demo](/demo/) with one of our humans, or watch the video tutorial [here](/tour/). **Clara Winter** is the Copywriter at Mangomint. She uses her Psychology degree, UX design training, and digital marketing expertise to craft thoughtful, human-centered content that helps salon and spa owners grow their businesses. Fun fact: Clara knows her esthetician’s coffee order by heart and brings it to every appointment. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/ [All blog articles](/blog/) # How much should salon owners spend on their email and text marketing? A cost breakdown, ROI benchmarks, and budget allocation guide for salon owners who want their marketing spend to work. **By ****Claire Monroe** Salon communication strategist [GUIDES](/blog/c/guides/) August 21, 2026 **Salon owners should spend $100 to $150 per month on email and text marketing**, roughly 4-5% of a typical $2,700 monthly marketing budget. That covers a marketing platform ($30-$80/month), text messages (about $60/month for a 500-client list), and occasional photography. Most salon owners assume [email and text marketing](https://www.mangomint.com/blog/email-vs-text-marketing-what-every-salon-owner-should-know/) costs more than it does, and then spend the money somewhere far less effective. _**Doing some research on email marketing for your salon? Check these out:**_ - [Email vs. text marketing: What every salon owner should know](https://www.mangomint.com/blog/email-vs-text-marketing-what-every-salon-owner-should-know/) - [How to keep your salon marketing emails out of spam](https://www.mangomint.com/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) Here's the full breakdown, including what it returns. ## What should a salon marketing budget be? According to The Small Business Administration's benchmark, businesses under $5 million in revenue should spend 7-8% of their revenue on marketing. The average salon does around $459,949 per location per year. That puts a typical marketing budget for the average salon at roughly **$32,000 annually**, or \~**$2,700 a month.** If you're newer or in a competitive metro, you'll want to be at the higher end. If you're booked out with a waitlist, then you can sit lower. $2,700 a month is the number to hold in your head while you read the rest of this. ## How should salons allocate their monthly marketing budget? If you're starting from scratch, here's a defensible split of that $2,700 monthly budget. - **$100 to $150 for emails and texts. **Non-negotiable, and the cheapest line item you have. - **$100 to $250 for photography and content. **Feeds everything else. - **Flexible spend on local presence and community. **Events, partnerships, sponsoring the thing your clients already attend. - **Paid ads are your final line item, and it varies. **Invest in these after your first 3 are consistent. Your follow-up communications need to be solid, otherwise you'll end up like the salons with only a 35% retention rate. The order of these allocations matters more than the amounts. Get the retention channel running before you pay to reach more clients. ## What does email and text marketing cost? Email and text marketing for salons costs between $100 and $150/month. Your total cost typically depends on three things: 1. Platform 2. Text messages 3. Photography ### Platform Your marketing platform typically costs **$30-$80/month**. I recommend using a booking software that has marketing built-in so you're not paying for a second tool, and your client data stays in one place. [Mangomint's marketing credits](https://www.mangomint.com/learn/price-changes-2026/) start at $30/month and cover both [Campaigns](https://www.mangomint.com/features/campaigns/) and [Automated Flows](https://www.mangomint.com/features/automated-flows/). ### Text Messages Your salon text messages typically costs **$0.01 to $0.05 each**. A 500-client list getting 1 text/week is about 2,000 messages a month. At three cents each, that's **$60 a month.** ### Photography Your salon photography is typically a one-time payment every few months, and can cost **$0-$800**. A local photographer for 1-2 hours can run you $300 to $800 depending on your market. Or save your money and use your phone, and the [free stock imagery](https://www.mangomint.com/blog/email-vs-text-marketing-what-every-salon-owner-should-know/) most product lines will give you. With a \~$2,700 monthly marketing budget, that's only **\~4-5% for the channel that reaches every client you already have**. ## What's the return on salon email marketing? Email returns roughly [$36 for every dollar spent](https://www.bloomreach.com/en/blog/sms-vs-email-marketing), the highest of any channel available to a small business. SMS benchmarks land between [$21 and $71 per dollar](https://www.omnisend.com/blog/sms-marketing-roi/), depending on how it's used. Those are industry-wide numbers though, so here's what it looks like for salons specifically. One client returned to a salon I work with after 2 years away, because of a single newsletter. They'd just drifted, and the email reminded them. They now book a $225 service roughly every 6 weeks. That's about **$2,000 a year.** Their daughter started coming too, and both buy product. **That's $4,000 a year in bottom-line revenue from one email.** ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) Now run that forward. If you can reactivate 10 clients like that over a year, you're looking at $20,000. Just from newsletters that cost \~$125/month. Obviously, this isn't a promise, but it's also not unusual. It's what happens when you consistently talk to people who already like you. ## Your existing clients offer more opportunity The salon industry's new client retention rate is about 35%. Roughly 65% of first-time clients never come back for a second visit. So every dollar you spend acquiring a new client only has a 1-in-3 chance of turning into a relationship. Meanwhile, [42% of loyal clients generate about 80% of revenue](https://www.mangomint.com/blog/email-vs-text-marketing-what-every-salon-owner-should-know/). Most salon marketing budgets are weighted toward the harder, more expensive half of that equation. Ads and promotions chase strangers, while the people who already trust you go 11 weeks without hearing your name. If you're deciding where the next $100 goes, the list you already own is the better bet. #### Frequently Asked Questions - Link copied ###### How much should salons spend on email and text marketing? Salons should budget $100 to $150 per month for email and text marketing. That's roughly 4-5% of a typical $2,700 monthly marketing budget, and it's the cheapest line item in a salon's marketing mix. - Link copied ###### What's included in that $100-$150 monthly cost? Three things: a marketing platform ($30-$80/month), text messages (about $60/month for a 500-client list sending one text a week), and occasional photography (a one-time cost of $0-$800 every few months, or free if you use your phone). - Link copied ###### How much does a single salon text message cost? Between $0.01 and $0.05 per message, depending on your platform and volume. - Link copied ###### What percentage of a salon's total marketing budget should go to email and text? About 4-5%. Using the SBA's benchmark of 7-8% of revenue for marketing, the average salon's total budget is around $2,700/month, of which $100-$150 goes to email and text. - Link copied ###### What should a salon's total monthly marketing budget be? About $2,700/month for the average salon, based on the SBA recommendation of 7-8% of revenue and average annual salon revenue of $459,949 per location. - Link copied ###### What's the ROI on salon email marketing? Email returns roughly $36 for every $1 spent, the highest of any small business marketing channel. Text returns between $21 and $71 per $1 spent, depending on how it's used. - Link copied ###### Why do so few salons use email and text marketing consistently? Cost isn't usually the reason. At $100/month it's the cheapest channel available. Time is the real barrier. Most salon owners who skip it say they don't have time to write it or the week gets away from them, not that it's too expensive. - Link copied ###### Should salons spend more on email/text marketing or on ads? Email and text marketing should come first. The salon industry's new-client retention rate is only about 35%, meaning most ad spend targets people unlikely to return. Meanwhile, 42% of loyal clients generate about 80% of a salon's revenue, so the list of clients a salon already has is the higher-return investment before spending on ads to acquire new ones. **Claire Monroe** is a hairstylist and email strategist with more than 20 years in the industry. She built a multi six-figure studio on email with fewer than a thousand Instagram followers, and now helps salon owners and beauty founders build client communication systems that fill books without the algorithm. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/email-vs-text-marketing-what-every-salon-owner-should-know/) ### [GUIDES](/blog/c/guides/) ## [Email vs. text marketing: What every salon owner should know](/blog/email-vs-text-marketing-what-every-salon-owner-should-know/) By Claire Monroe  |  Aug 14, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-pony-studios-built-a-thriving-salon/ [All blog articles](/blog/) # How Pony Studios built a thriving salon Running a busy salon like Pony Studios, takes serious organization—but with Mangomint they’ve got automation on their side. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [INDUSTRY](/blog/c/industry/) July 31, 2025 It all started with a ponytail. Well, sort of. Co-founded by Corinna Hernandez, a former lead educator at some of the Bay Area’s top salons, Pony Studios blends talent, timing, and expertise. The name _Pony_ was inspired by the finesse it takes to create the perfect ponytail—deceptively simple, but all in the details. That same mindset is what powers Pony Studios today. ## Creating a standout salon experience At Pony Studios, customer care is the heartbeat of everything they do. Corinna made it her mission to deliver top-tier service that goes beyond great hair. “I just want to stand out in that way…where we really take care of our customers,” she says. That commitment shows up in their attention to detail, the trust they build with clients, and the seamless way they run their business. Enter: Mangomint. ## High-touch business with high-tech ease Finding Mangomint was a game changer for Pony Studios. Before, their software felt clunky, outdated, and often more of a hassle than a help. Now, thanks to Mangomint's modern features like the Mobile App and Two-Way Texting, Pony Studios can run their high-touch business with high-tech ease. With the [mobile app](https://www.mangomint.com/features/mobile-apps/), the entire team has 24/7, instant access to their schedules, client information, inventory, and more. The stylists at Pony Studios no longer need to give out their personal contact information. They can easily and securely keep in contact with their clients while accessing client history using Mangomint's [Two-Way-Texting](https://www.mangomint.com/features/two-way-texting/). ## Empowered stylists = smooth operations Mangomint doesn’t just make life easier for salon owners—it empowers the whole team. As Michelle Hansen, Pony’s Salon Director, puts it, "Mangomint has alleviated me having to do everything myself. My stylists are more empowered to really own their day, their books, and their clients. It makes life so much easier." Stylists have the freedom to manage their own schedules, communicate with their clients, and automate different tasks. Mangomint’s [Self-Checkout](https://www.mangomint.com/payments/) feature is also a big hit at Pony Studios. The stylists love checking out their clients from the back of the salon by sending a payment link over text. It’s fast, reliable, and smooth for both stylists and clients. ## Efficient features that deliver real ROI The #1 most-loved Mangomint feature at Pony Studios? The Intelligent Waitlist. When there's a new opening on your calendar, it's just one click to book the next available client on your list. "I don’t lose income, and my clients are thrilled!" said Debi Alley, a Cut Specialist and Educator at Pony Studios. The team also loves using [Automated Flows](https://www.mangomint.com/features/automated-flows/), our automated marketing and communications tool, to reconnect with clients who haven’t booked in a while. “We’re creating revenue from a total vacuum,” Brett explains. “Without that automation, it just wouldn’t happen." And when it comes to payroll, Pony Studios trusts Mangomint’s built in [Payroll Processing](https://www.mangomint.com/features/payroll-processing/). "Mangomint’s out-of-the-box payroll reports are bulletproof. I don’t have to spot check. I’ve never been that confident with any other platform" ## Easy to love (even if tech isn’t your thing) "I’m not great with technology, and I find it just a breeze,” Corinna admits. "It gives us everything we need, and we couldn’t be happier." With Mangomint behind the scenes, Pony Studios can continue delivering experiences that feel effortless—but are anything but. Want to see how Mangomint can help you streamline your salon?[ Start a trial](https://www.mangomint.com/trial/) and find out. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-salon-owners-can-save-time-on-email-marketing/ [All blog articles](/blog/) # How salon owners can save time on email marketing Repurpose one idea for every marketing channel, build a content bank that writes itself, and automate the emails you're sending on a regular basis. **By ****Claire Monroe** Salon communication strategist [GUIDES](/blog/c/guides/) September 3, 2026 The fastest ways to save time are repurposing content across channels, keeping a running content bank, and automating repeat emails. Nobody stops emailing their clients because it's expensive. It runs about [$100](https://www.mangomint.com/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) a month. They stop because it's Tuesday, they have a color correction at 2, the towels need folding, and writing a newsletter is the easiest thing on the list to push to next week. Then next week does the same thing. The salons that stay consistent aren't more disciplined than you. They've just removed the part where you sit down and think of something to say. _**Doing some email marketing research for your salon? Check these out:**_ - __[_What every salon owner should know about email and text marketing_](https://www.mangomint.com/blog/email-vs-text-marketing-what-every-salon-owner-should-know/)__ - __[_How much salon owners should spend on their email and text marketing_](https://www.mangomint.com/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/)__ - __[_How to keep your salon marketing emails out of spam_](https://www.mangomint.com/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) Here are three tips every salon owner can use to save time on email marketing. ## Repurpose your ideas The biggest time drain in [salon email and text marketing](https://www.mangomint.com/blog/email-vs-text-marketing-what-every-salon-owner-should-know/) is treating every channel as a separate creative act. A post for Instagram. A different thing for email. Something else for a text. **Instead of using separate ideas for different channels, repurpose one idea for all of them.** Let's say you did a transformation this week. That single piece of work is: - Your newsletter story. What they came in with, what changed, how they felt leaving. - Your Instagram post. The same before and after. - Your [text](https://www.mangomint.com/features/phone/). The photo, one line, and a [booking link](https://www.mangomint.com/features/online-booking/). - Your blog post, if you want search traffic. Expand the tip you gave them into 600 words. ## Start a content bank Content banks for email marketing work because it's client-built content. They're telling you what they want to read, but most owners don't capture it. Open your notes app or get yourself a notepad and start making a list called Content Bank. Then, during the workday, write down: - Questions your clients ask you - Styling tips or other ideas you share - Topics you discuss repeatedly If your client says, "I never knew that," then it's gold. The questions you're tired of answering are the exact questions your list wants answered. Four or five entries a week and you have a year of content that builds itself while you work. When it's time to write your emails, you're just picking something from the list. ## Automate what you can A lot of what you send is the same every time. Same trigger, same message, different name. You can save a lot of time every single week by automating them. Email marketing messages you should automate: - Welcome message for a new client. What to expect, whether there's coffee, wifi, how to find you. Sets the tone before they walk in. - Aftercare instructions. Sent a few hours after the appointment, matched to the service they had. - Rebooking reminders. Timed to their actual cycle, not a generic 6 weeks for everyone. - Birthday notes. With or without an offer. - Winback for lapsed clients. Triggered when someone passes their usual interval without booking. With Mangomint's [Automated Flows](https://www.mangomint.com/features/automated-flows/), you can choose from 17 pre-built flows created to automate the messages salon owners send most. They're proven to [increase revenue](https://www.mangomint.com/blog/how-to-increase-your-salon-or-spa-revenue-with-automated-flows/) and can be sent to 3 people or 300, based on when the client last visited, products they purchased, or services they received. For the sends that aren't automatic,[ Campaigns](https://www.mangomint.com/features/campaigns/) saves the other half of the time: filtering. You can build the recipient list by appointment history, tags, or membership status, so your availability email goes only to clients who haven't rebooked, and your retail push goes to people who actually buy product. No exporting, no spreadsheets, no separate list to maintain. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) **How to use AI for salon email marketing** You can absolutely use AI to draft emails, and plenty of salon owners do. Two cautions from watching it go wrong. It will sound like everyone else unless you feed it your own voice. Give it your actual words and your Brand Guide. Edit from there. A draft that sounds like a brand is worse than a shorter one that sounds like you. It can't supply the connection point. The local thing, the specific client story, the detail only someone standing in your salon would know. That's the part that gets emails opened, and it's the one part that has to come from you. Use it to speed up, to make grammar corrections. Not to replace the parts that make it yours. #### Frequently Asked Questions - Link copied ###### How can I save time on email marketing for my salon? Salon owners can save time on email marketing in three main ways: repurpose one piece of content, like a client transformation, across email, Instagram, and text instead of creating separate ideas for each channel; keep a running content bank of client questions and styling tips to pull from instead of starting from a blank page; and automate repeat messages like welcome emails, aftercare instructions, rebooking reminders, birthday notes, and win back messages so they don't have to be written every time. - Link copied ###### How can salon owners repurpose content to save time on email marketing? Instead of creating separate ideas for email, Instagram, and text, salon owners can turn a single piece of work, like a client transformation, into content for every channel at once. A before-and-after can become a newsletter story, an Instagram post, a text with a booking link, and even a 600-word blog post if the goal is search traffic. - Link copied ###### What is a content bank for salon email marketing? A content bank is a running list of client-built content ideas that a salon owner collects throughout the workday, such as questions clients ask, styling tips shared in the chair, and topics that come up repeatedly. Writing down four or five entries a week builds a year's worth of email content that comes directly from real client conversations instead of being invented from scratch each time. - Link copied ###### What salon marketing emails should be automated? Salon owners should automate messages that follow the same trigger every time: a welcome message for new clients, aftercare instructions sent a few hours after an appointment, rebooking reminders timed to each client's actual visit cycle, birthday notes, and winback messages for clients who pass their usual rebooking interval. Automating these repeat messages frees up time for the emails that actually require original thought. - Link copied ###### Can AI be used to write salon marketing emails? Yes, AI can be used to draft salon marketing emails, but it needs a salon's actual voice and brand guide fed into it or the result will sound generic. AI also can't supply the local, specific client detail that makes an email feel personal and gets it opened — that part has to come from the salon owner. AI works best for speeding up drafts and catching grammar, not replacing the parts that make an email distinctly the salon's own. - Link copied ###### How much does email marketing cost for a salon? Email marketing for a salon costs about $100 a month, which is not the main reason owners struggle with it. The bigger obstacle is time: finding the moments to write consistently rather than the expense of the tool itself. - Link copied ###### Should I use AI for writing my salon marketing emails? Yes, AI can be used to draft salon marketing emails, and plenty of salon owners already do. The caution is that AI drafts will sound like everyone else's unless fed a salon's actual voice and brand guide, and AI can't supply the local, specific client detail that gets an email opened. AI is best used to speed up drafting and fix grammar, not to replace the parts of an email that make it distinctly the salon's own. **Claire Monroe** is a hairstylist and email strategist with more than 20 years in the industry. She built a multi six-figure studio on email with fewer than a thousand Instagram followers, and now helps salon owners and beauty founders build client communication systems that fill books without the algorithm. ## Related articles [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 [](/blog/email-vs-text-marketing-what-every-salon-owner-should-know/) ### [GUIDES](/blog/c/guides/) ## [Email vs. text marketing: What every salon owner should know](/blog/email-vs-text-marketing-what-every-salon-owner-should-know/) By Claire Monroe  |  Aug 14, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-the-space-transformed-with-mangomint-connect/ [All blog articles](/blog/) # How THE SPACE transformed client communication with Mangomint Connect THE SPACE studio revitalized its client experience, scaled to a 10-therapist team, and enabled remote management with help from Mangomint's integrated communication platform and beautiful client-focused design. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [INDUSTRY](/blog/c/industry/)[FEATURES](/blog/c/features/) December 19, 2025 When Mariah Maven opened [THE SPACE](https://www.thespacespokane.com/) in 2014, it was just her, a huge room in a historic building, and a passion for ashiatsu barefoot massage. Today, she leads a 10-therapist team, teaches trainings that draw students from across the U.S. and Canada, and runs much of the business from home. ## From solo practice to thriving niche studio After a shoulder injury in 2018 forced Mariah to step back from hands-on work, she began hiring employees. The studio grew steadily and now specializes almost entirely in ashiatsu massage, making them one of the only multi-therapist ashi-focused studios in the region. ## Leaving ugly software behind From clunky logins to an ugly interface, Mariah's previous software was outdated, and it showed. Booking appointments over the phone was unnecessarily complicated because she needed a separate system just for the phone. Her team had to manually transfer sales from their booking software to a different POS, wasting countless hours every month. She knew she needed to upgrade, and after booking an appointment with a colleague who used [Mangomint](/why-mangomint/), her decision became clear: > “The thing that sold me was that it was beautiful. The client experience was so simple and clean.” Mangomint migrated everything– client profiles, gift cards, and email lists—making the transition seamless. ## A better client experience For an ashiatsu studio like THE SPACE, [intake forms](/features/integrated-forms/) are a crucial part of the business. With Mangomint: - 90% of clients complete forms before they arrive - Contraindications are caught early, avoiding awkward last-minute convos and cancellations - Forms are attached to the appointment and client profile for easy access [Express Booking™](/features/express-booking/) also transformed phone scheduling: > “I just need their first name, send a link, and they finish everything themselves. No more writing down credit cards.” ## Running the business from home with Connect These days, Mariah mostly works from home while her team runs the day-to-day in the studio. Mangomint [Connect](/features/call-text-chat/) allows that setup to actually work. Integrated communication threads in the Mangomint inbox house all two-way texting, web chats, appointment notifications, marketing messages, and call history. This centralized system allows Mariah to effectively manage the studio from home. Using Connect: - Calls and texts all run through a single Mangomint number (that the team transferred over from their old provider) - Calls display the client’s name, so she knows immediately who’s on the line (after spending years having to screen calls by searching the number in her booking software) - Her [web chat](/features/call-text-chat/#chat) helps her connect with interested website visitors and collects their phone numbers for quick follow-ups - A client’s entire communication history lives in a single inbox - She can see exactly what and when staff communicated to clients, and even add internal notes just for her team > “It makes things so much easier. Now I see all of that right away because it says their name when they call.” ## Using Flows to build real relationships Mariah uses Automated Flows to stay connected with both clients and students. A check-in flow after first appointments starts real conversations and encourages feedback. For training students, a follow-up months later helps maintain the sense of community they built in their class. > “I want all of our clients and students to feel seen and heard, and to just feel connected to us, and to themselves.” ## The bottom line Mangomint hasn’t just helped Mariah book appointments or process payments. It’s helped her scale a niche, heart-centered studio, stay closely connected to clients and students, and run a thriving 10-therapist business, all without being in the treatment room herself. > “I’ve been really happy with everything. Mangomint helps my business run smoothly, even when I’m not in the studio.” [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-to-create-a-modern-assistant-program-for-your-salon/ [All blog articles](/blog/) # How to create a modern assistant program for your salon And why they're one of the smartest investments you can make, from a 30+ year salon business coach. **By ****Nina Tulio** Salon Business Coach [INDUSTRY](/blog/c/industry/) August 5, 2026 Assistant and co-artist programs are having a moment, and honestly, it's about time. For a while, we saw a real drop-off. Owners skipped these programs because the old model felt too long and too vague to justify. Some didn't have the time or energy to put into a long program. Assistants didn't want to sign up for a year-plus of "someday you'll be ready." Owners didn't want to carry that cost that long without a clear return. ## What I'm seeing as a salon business coach Interest in assistant programs is back because the model has evolved. Owners are realizing a well-built program is one of the smartest investments they can make in their team, and stylists are realizing a great program is the launchpad for their career. Across the industry, it's well known that the best assistant programs start with finding the right person to bring into them. And that's where this industry has struggled for a long time. When I first started, we didn't have any helpful hiring tools that really understood what the beauty industry needed. Now, thankfully, we have [**SalonJobs**](https://www.salonjobs.com/hire-with-us). It's like Indeed, but for _us_. It's the perfect place to find and connect with great talent. The team at [SalonJobs](https://www.salonjobs.com/) is creating a space where salons can showcase their unique culture and opportunities, and beauty professionals can easily search for what truly matters to them. It's great, and much needed. As for the rest of the assistant program, if I were going to start one in my salon today, here's how I'd do it. ## The sweet spot for length If there's one thing I want you to walk away knowing, it's this: **6-9 months is where I see the best outcomes for getting an assistant or co-artist onto the floor.** When I owned my salon, my assistant program lasted 12 months. And for a long time, it worked. But toward the end of my ownership, I started to notice it dragging. My assistants got antsy. They were ready long before the calendar said they were, and I could feel that restlessness creeping into their energy and their confidence. The timeline wasn't serving them anymore, and it wasn't really serving me either. Twelve months can still work beautifully if that's truly what your business and your assistant need, there's no shame in that timeline. But 6-9 months hits a sweet spot for a few good reasons: - **Today's assistants are motivated** and eager to start building their clientele. - **A shorter, well-structured program** keeps momentum high and aligns with their career goals. - **Owners see a return on their investment sooner**, making the program more sustainable. - **It's enough time** to build confidence, technical skill, and professionalism without unnecessary delays. Basically, it's a win-win. Faster career growth for the assistant and faster ROI for the salon. ## The three-phase approach Education and mentorship have become one of the real ways owners are building loyalty on their teams. When you invest in someone's growth, they feel it, and it's a big part of why they stay. This is where the Assistant Growth Plan I built for my own coaching comes in. It's a clear curriculum broken into three phases, each building on the last. **Phase 1: **This is where they settle into the brand and the fundamentals, the groundwork every great artist is built on. **Phase 2: **This is where technical training begins. Your assistant starts putting hands-on skills to work. **Phase 3: **This is all models—real practice, real reps, real confidence, building towards hitting the floor. By the time assistants move through all three, they're confident and ready. ## How to make sure it's successful After 30+ years in the industry and seeing how and why outdated assistant programs didn't work, here are my top 3 tips to make sure yours is successful. ### Keep it structured, yet flexible The programs that work best share one thing in common: they're structured enough to give everyone clarity, and flexible enough to work in real life. Structure means your assistant knows exactly what they're learning, when, and what they need to hit to move forward. Flexibility means the program can bend a little around each person, some assistants pick up certain skills faster than others, and a great program leaves room for that without losing the timeline that keeps everyone moving. That combination is what makes a 6-9 month program actually achievable, instead of just a nice idea on paper. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ### Stay consistent One of my favorite pieces of a great program is simple: 1-3 hours of dedicated training, same day, same time, every single week. When your assistant knows exactly when their training happens, it becomes something they can count on and build momentum around. It also makes training easier for you to plan and protect, because it's built into the rhythm of your week from the start. Consistency is often the quiet ingredient that makes the whole program work. ### Check in as you go A strong program includes regular performance reviews and goal-setting woven through the timeline. These check-ins give your assistant a clear sense of their progress and what's ahead, and they give you a way to celebrate wins and course-correct early, before a small gap turns into a big one. A 6-9 month program that's structured, flexible, consistent, and full of regular check-ins gives your assistants what they're looking for: a clear, supported path to becoming a working artist. And it gives you a faster, smarter return on your investment in your team. This is the modern version of the assistant program, and it's why more owners are bringing it back into their salons.  #### Frequently Asked Questions - Link copied ###### How long should a salon assistant program last? 6-9 months is the sweet spot for getting an assistant or co-artist onto the floor. Twelve-month programs can still work well if that timeline truly fits a business and its assistant, but shorter, well-structured programs tend to keep momentum high, match today's assistants' eagerness to build their own clientele, and get salon owners a faster return on their investment. - Link copied ###### What are the three phases of a modern assistant growth plan? A modern assistant program can be broken into three building phases. Phase 1 focuses on settling into the brand and the fundamentals. Phase 2 introduces technical training, where the assistant starts putting hands-on skills to work. Phase 3 centers on real models, giving the assistant real practice, real reps, and real confidence as they build toward hitting the floor. - Link copied ###### What makes an assistant program successful? A successful assistant program is structured yet flexible, stays consistent, and includes regular check-ins. Structure gives the assistant clarity on what they're learning and when; flexibility lets the program bend around each person's pace without losing the overall timeline. Consistent, dedicated training time each week builds momentum, and regular performance reviews let owners catch small gaps before they become big ones. - Link copied ###### How much weekly training time does a good assistant program need? 1-3 hours of dedicated training on the same day and at the same time every week is recommended. That consistency lets the assistant count on and build momentum around their training, and it makes the schedule easier for the owner to plan and protect as part of the salon's regular weekly rhythm. - Link copied ###### Why do assistant programs matter for salon staff retention? Education and mentorship are one of the main ways salon owners build loyalty on their teams. When an owner invests in a stylist's growth through a structured program, that stylist feels it, which is a significant reason assistants choose to stay at a salon long term. - Link copied ###### Where can salon owners find candidates for an assistant program? The best assistant programs start with finding the right person to bring into them, and salon owners can now use platforms built specifically for the beauty industry to do this, rather than general hiring tools. This matters because the beauty industry historically lacked hiring tools that understood its specific needs. **Nina Tulio** is a globally recognized salon business coach and motivational speaker. As a former hairstylist of 20 years, commission salon owner for 11 years, and former chain salon executive, Nina brings not only extensive experience, but also deep empathy and a true passion for uplifting the beauty industry. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 [](/blog/she-had-300-clients-texting-her-personal-phone-then-she-found-mangomint/) ### [INDUSTRY](/blog/c/industry/) ## [She had 300 clients texting her personal phone. Then she found Mangomint.](/blog/she-had-300-clients-texting-her-personal-phone-then-she-found-mangomint/) By Clara Winter  |  Apr 23, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-to-create-a-successful-med-spa-membership-program/ [All blog articles](/blog/) # How to create a successful med spa membership program Create monthly recurring revenue, keep clients coming back, and market your med spa's services with a profitable membership program. **By ****Alison Mitchell** Sunnystorm Marketing Blogger [GUIDES](/blog/c/guides/) July 29, 2022 Imagine having a consistent $10,000 to $20,000 hitting your bank account each month, in addition to what your med spa currently brings in. And here’s the best part: **you don’t have to change any of your service offerings or sell anything new. ** Your most frequent clients might even have been asking recently if you offer this type of thing, because it’s such a win for fans of laser hair removal, botox or other fillers, microdermabrasion etc.  Clients _love_ medical spa membership offerings (and you will, too) because they _save_ money, while you _make _more in monthly recurring revenue.  Today’s blog is all about how to set up and automate your very own med spa membership program.  ## Why med spa memberships are so popular  Med spa memberships combine the best of both worlds for your med spa clients: savings on their favorite beauty treatments _and _perks for being part of the club.  Most high-end med spas offer membership programs because they’re practical and profitable.  Let’s say you have a handful of clients that book facials once or twice a month. While you love their loyalty, this can become pricey for them.  Setting up a med spa membership allows them to continue getting their bi-weekly or monthly facials at a discounted rate. It also allows them to have a preset schedule for their facials or other treatments that are securely booked ahead of time. This has the added benefit of presetting solid schedules for your best estheticians.  Finally, setting up a med spa membership is amazing for your earning potential because it ensures you get consistent monthly revenue. Regardless of whether or not clients take advantage of the treatments or services offered in their med spa membership, you still receive their monthly membership payments.  Savings for your clients, filling your books consistently, _and _securing yourself repeated monthly revenue? It’s a win-win-win!  ### Unlock advanced med spa support Explore Mangomint's features, including charting tools, form flows, HIPAA-compliant client management, and more. [Learn more](/solutions/med-spa-software/) ## How to set up a profitable med spa membership program and reduce your client cancellation/no-show rate  Membership programs (like most other monthly subscription services) can either be really useful for members — or just become another monthly charge they keep forgetting to cancel.  Of course, you want your med spa membership program to be useful and popular, so let’s take a look at what the most profitable med spa membership programs include:  - **Membership plans with varying options for services:** For instance, offering a choice between a microdermabrasion or laser hair removal service, bi-monthly injectables treatments, or skin resurfacing. According to Mangomint’s Marchelle McKeirnan (Head of Sales and former salon owner), it’s best to have at least 2 different types of membership offerings to choose from. However, **if all your membership packages offer the same service**, you can set up 3 differently priced offers with various service quantities to choose from. With [Service Customizations](https://www.mangomint.com/blog/introducing-service-customizations/), it is easy to create a medical spa membership program that perfectly fits your vision and your business. - **Perks and freebies for med spa members:** Whether it’s 10% off additional services and merchandise, VIP access to events, or being added to an exclusive “insider’s newsletter”  containing special offers, make sure that your med spa membership program offers plenty of goodies for members!   - **Set a cancellation policy**: It's vital to [set and enforce a cancellation policy](https://www.mangomint.com/blog/salon-cancellation-policy-guide/) that's similar to your regular spa cancellation/no-show policy so that members practice taking advantage of your services and your spa continues to run smoothly.  Once you’ve decided on your membership package offers, take a step back and look at what you’ve come up with. Ask yourself, “Is this simple for clients to choose from? Is it simple to sign up for? Is it simple to be a member?”  If the answer to all three of these questions is “yes”, then you’re ready to start choosing prices for your packages.  ### Sell memberships and packages Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software. [Explore membership features](/features/memberships-and-packages/) ## How to price your med spa membership program  As in all things in your business, it’s best to keep it simple when setting your rates for your med spa membership program. If you charge hourly for your services, keep that same hourly rate for any services within the membership.  If you charge per unit for botox or other injections, that same unit price should be included in your monthly package price, plus your hourly rate. But here’s where you can actually _raise _your regular (non-membership) rates:  From the point at which you activate your membership program, all **non-members** should pay a price increase of an extra 5-20% of your hourly charge.  This price increase for non-members may encourage more clients to join your membership program because they'll save money on their favorite skincare services or injections. Make sure you also clearly communicate your [med spa's tipping policy](https://www.mangomint.com/blog/medical-spa-tipping-etiquette/). Especially for clients who are trying to be conscious of spending — potential members may be more eager to sign up if they know exactly how much they should expect to pay at the end of an appointment. Once you’ve set your med spa membership rates, it’s time to let your client base know about your new membership program.  ### Centralize client communication Mangomint makes it easy to instantly communicate with your clients. [EXPLORE TWO-WAY TEXTING](/features/two-way-texting/) ## How to advertise your new med spa membership program  The most effective way to advertise your med spa membership program is to identify the clients in your CRM that book with you most often and put them on a segmented email list. You can let them know that they’re receiving an “exclusive first look (coming soon!)” at your new membership program because they’re VIP clients.  Once you’ve created a healthy buzz for your new program with these clients, you can send out an [email blast](https://www.mangomint.com/blog/salon-email-marketing-ideas/) to your entire client list announcing the program. You can feature this program on your website, in-store on your [service menu](/blog/medical-spa-service-menu/), and on all of your social media accounts. The more outreach you push, the more likely your membership program is to thrive. You should also provide a script for your staff to use in their greeting or at the end of phone calls to your med spa for the first 1-6 months of your membership program launch.  Finally, consistently talk up your membership program to all clients when they're in your spa, especially if they're receiving treatments that are included in the membership.  If you follow these steps (most importantly, the email marketing), your clients will be aware and excited to join your membership program.  ## How to automate and maintain your med spa membership program easily If the thought of having to run a membership program from scratch is what's holding you back, here's your sign to give up that excuse. The right can make membership management a breeze. Getting clients signed up, registering payments, and automating reminders and notifications is easy with the right salon software such as Mangomint.  In just a few clicks, you can automate your med spa membership program. Mangomint's intuitive [membership feature](https://www.mangomint.com/features/memberships-and-packages/) for salons and spas allows you to create membership plans in minutes, giving you the option to easily add on additional discounts and perks. You can access all the member info you need at a quick glance with Mangomint's sophisticated member management page. Keep track of payments, track member use, and create, cancel and renew memberships with ease.  The Client Portal feature allows you to create beautiful, easy-to-use client pages that can be customized with your branding. Clients can access their membership details, update payment information, and manage upcoming appointments from their personal client portal. With how easy it is to set up your brand new med spa membership program using Mangomint (and guaranteed monthly revenue once you do it), the only thing stopping you… is you!  ## Sell your med spa memberships with Mangomint When you are ready to start selling med spa memberships, Mangomint is here for you. Our medical spa software is HIPAA compliant and filled with the tools you need to thrive — from advanced spa scheduling with online booking to staff management, inventory tracking, spa POS + payment support, and so much more. Start your free trial or [live demo](/demo/) to launch your medical spa memberships with Mangomint today! **Alison Mitchell**  is Head Copywriter at Sunnystorm Marketing. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-to-host-a-micro-event/ [All blog articles](/blog/) # Host a Valentine's Day micro-event with Mangomint's most loved features These 6 Mangomint features will sweep you off your feet and keep clients crushing on your beauty business all year long. **By ****Clara Winter** Editor [FEATURES](/blog/c/features/)[GUIDES](/blog/c/guides/) January 29, 2026 Valentine’s Day is the perfect excuse for your beauty business to create a memorable event that attracts new clients and strengthens existing relationships. However you plan to spread the love, Mangomint has everything you need to promote, manage, and scale your business long after February 14. Here's how to host a successful Valentine's Day event using 6 of Mangomint's most loved features. ## 1. Campaigns: Your digital stationery Start your Valentine’s Day soiree planning with a beautifully designed email invitation. Send it to your entire lover girl community, or just a small VIP list. Build it from scratch exactly how you want it, or use one of our pre-built, branded templates to save time. Whatever you decide, it’s a great way to generate excitement for your event and show off your brand in a fun way. Use [campaigns](/features/campaigns/) to send: - Branded event invites - Email reminders about the event or services - Personalized thank you notes and other follow-ups ## 2. Offers: Share the love Who doesn’t get excited about a special offer? Be creative, spread the love, and maybe meet some new faces by offering exclusive event discounts. Add the promo code to your email invite or create an offer to use during the party. Create [special event offers](/features/offers-and-discounts/) like: - Bring-your-bestie referral credit - $25 service credit for attendees - Exclusive Valentine's Day bundles ## 3. Group Booking: Get everyone on the list Thanks to Mangomint's Group Bookings feature, only one person in the group chat (and we all know who that is) needs to book for everyone. They'll add each person to the booking, along with their personal contact information, and then, if applicable, choose everyone's preferred service. By accepting [Group Bookings](/features/online-booking/), you can easily offer: - Mother-daughter mani pedis - Valentine's Day facials with your bffs - Love Shack couples' massages Only have room for a certain number of attendees for the event? Pro tip: [Resources](/learn/help-articles/calendar/resources/) make it easy to collect RSVPs in online booking without going over capacity. ## 4. Connect: Stay in touch Our comprehensive communication suite was built for Valentine’s Day events! Okay, not really, but it is the perfect opportunity to see just how easy managing client communication is when your phone calls, texting, and website chat live in one inbox. In whatever way your event attendees want to reach you, you’ll be there to guide them to the party. Use [Connect](/features/call-text-chat/) to easily answer questions like: - "Are there spots left?" - "Can my friend and I come together?" - "Is this a BYOB situation?" ## 5. Forms: Get all the deets Maybe you plan to welcome lots of new clients to your event. Or you’d like to offer specific services that require waivers or consent forms, like Botox, flash tattoos, or massages. Our HIPAA-compliant Forms give you the flexibility to gather any necessary information ahead of time. Sending [Forms](/features/integrated-forms/) lets you collect: - Event waivers - Photo release consent - Post-event feedback and testimonials ## 6. Flows: Automate, please! Planning an event is a full-time gig. With our Automated Flows, Mangomint becomes your silent party planner who never tries to take creative direction (unless you ask!). Create a Valentine’s Day event flow to offload all the nitty-gritty details to us. Build a pre- or post-event [Flow](/features/automated-flows/) to automatically send: - Forms to collect customer details - Reminder texts or emails - Rebooking and other follow-ups ## Growth by Galentine's Yes, Mangomint's features help you host a fabulous Valentine's Day extravaganza. But the fun doesn't stop after the last glass of rosé is poured. Our all-in-one platform helps modern beauty businesses turn one-day events into monthly revenue you’ll fall in love with over and over. Learn more by [booking a demo](/demo/) with one of our product experts, or by watching a video tutorial [here](/tour/). **Clara Winter** is the Copywriter at Mangomint. She uses her Psychology degree, UX design training, and digital marketing expertise to craft thoughtful, human-centered content that helps salon and spa owners grow their businesses. Fun fact: Clara knows her esthetician’s coffee order by heart and brings it to every appointment. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-to-increase-your-salon-or-spa-revenue-with-automated-flows/ [All blog articles](/blog/) # How to increase your salon or spa revenue with Automated Flows The proven automation strategy that helps salons and spas increase revenue without adding more work. **By ****Meredith Brooks** Senior Account Manager [FEATURES](/blog/c/features/) April 30, 2026 There's no shortage of advice on how to increase your salon revenue or spa revenue, but most of it assumes you have a dedicated marketing team, a big budget, or hours to spare. The most effective way to increase salon and spa revenue is through targeted, personalized client communication that wins back lapsed clients and drives more revenue from the ones you already have. Mangomint's [Automated Flows](https://www.mangomint.com/features/automated-flows/) make this possible without any ongoing manual effort from your team. ## What are Automated Flows? Automated Flows are recurring touch points triggered by client behavior, timing, or other conditions. A highly flexible, built-in marketing tool, Automated Flows send personalized texts and emails, sometimes with [offers](https://www.mangomint.com/features/offers-and-discounts/) or [gift cards](https://www.mangomint.com/features/gift-cards/), to clients based on specific events or actions they take with your business. Set them up once and they’ll run automatically. And the best part about Flows—and really our entire software—is you don’t need to have 15 years of marketing experience to use them. ## What can you use Automated Flows for? Flows are flexible enough to support nearly any client communication strategy. Mangomint customers love using Flows to: - Send review requests and rebooking reminders to clients. - Provide custom pre- and post-care instructions based on booked services. - Cross-sell and upsell memberships, packages, gift cards, and products. - Notify team members of key events, such as external form submissions. Flows are a powerful standalone feature. But when used alongside Mangomint’s other tools, like [Online Booking](https://www.mangomint.com/features/online-booking/), [Campaigns](https://www.mangomint.com/features/campaigns/), and [Reporting](https://www.mangomint.com/features/reporting/), they become a fully integrated, automated growth engine for salons and spas. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## How do Automated Flows work? Every Flow is built on four core building blocks: **Goals**: What are you hoping to accomplish with this Flow? Define your goal and Mangomint will track how many clients took the desired action and measure the revenue impact over time. **Triggers**: What event starts this Flow? Choose from 13 triggers that reflect real moments in a client’s journey: a completed appointment, a canceled booking, a new membership, an upcoming birthday, a submitted form, and more. **Conditions**: Who should this Flow apply to? Conditions check certain criteria to make sure the right clients enter the right flow. Layer on additional filters to zero in on the exact audience you want. **Actions:** What happens during the Flow? Text clients, send an email, add a time delay, or notify a staff member internally. Personalize every message with names, custom offers, and direct links to book appointments or purchase memberships. Once you have your building blocks in order, you can choose to customize a pre-built Flow template or create your own from scratch. Each template was designed specifically for salon and spa owners’ real-life needs. Choose a template to accomplish everyday tasks, like sending pre- or post-care instructions, following up after a member cancels, asking for a review, or sending parking information. You can also choose one to nurture current relationships, like sending new client welcome credits, birthday gifts, or promo codes to loyal clients. Every business is different, which is why we allow for completely custom-built Flows, triggered by specific client data. Start a Flow based on appointments, memberships, forms, packages, and more. Once your Automated Flows are activated, Goals allow you to track the success of a Flow. That way you can gauge if it's working, or if you want to make any edits. ## How do you increase your salon and spa revenue with Automated Flows? Generally, Flows can increase your business revenue in two ways: winning back clients you’re at risk of losing and increasing revenue from your existing clients. ### Win back lapsed clients Flows act as a safety net for clients who’ve gone quiet. A client who hasn’t rebooked in 45 days may just need the right nudge at the right moment. You can set up a Flow to automatically send a message with a discount code, a direct booking link, or just a nice check-in to any client who hasn’t booked within a timeframe you define. Michelle Leach, owner of Pure Beauty Aesthetics, a med spa in Oregon, says Mangomint has been a “game-changer” for her business. Using Flows, she automatically texts a 10% off coupon to clients she hasn’t seen in a while. [26% of the clients that receive that text rebook an appointment](https://www.mangomint.com/blog/how-mangomint-keeps-pure-beauty-aesthetics-glowing/). That’s more than one in four clients recovered without any manual outreach thanks to Flows. Pony Studios, a hair salon and education studio in Oakland, California, has a similar approach. They use a Flow that [automatically reaches out to any client](https://www.mangomint.com/blog/how-pony-studios-built-a-thriving-salon/) they haven’t seen in 6 months. “We’re creating revenue from a total vacuum,” Brett Foreman, Pony Studios co-owner shares. “I wouldn’t be reaching out independently. It’s not possible. The visibility and the automation allows us to capture that revenue.” Integrating their marketing outreach with their Mangomint data means Pony Studios never misses a lapse window. And they can see exactly how Automated Flows are increasing their revenue. ### Increase revenue from existing clients We built Flows to make selling memberships, packages, and products easier for salon and spa owners. They automate upselling and cross-selling at the perfect moments. One of the most popular pre-built Flows automatically sends clients a text promoting facial memberships shortly after they’ve completed their second facial appointment. Lola Rosa, a multi-location Head Spa in Maryland, has seen [incredible success](https://www.mangomint.com/blog/lola-rosa-head-spa-flourishes-with-mangomint/) after using Flows. Because of this feature, Erika Stephenson, owner of Lola Rosa, has automated: - A new client offer ($20 off their first visit) - A birthday flow with cheeky, celebratory messages - Follow-ups based on services and interest forms - Location-specific messages, like door codes for certain suites “Since setting up the new Flows, our books have been packed,” says Erika Stephenson. Even Flows with modest response rates deliver meaningful returns for Lola Rosa. “Some Flows bring in 50 appointments, and some bring in 2. But 2 appointments is $350. That’s still revenue,” Erika explains. Flows are always on, always working, and a couple of bookings from a Flow beats zero bookings without one. Want an even deeper dive into Automated Flows? I share some expert tips on how to use Automated Flows to drive profit and boost loyalty in this helpful webinar. ## Get into your Flow state with Mangomint Increasing your salon revenue or spa revenue requires smarter automation working in the background. With Mangomint’s [Automated Flows](https://www.mangomint.com/features/automated-flows/), your clients can feel seen and appreciated long after they leave, and you can rest easy knowing you’re optimizing your revenue to its fullest potential. Ready to put your marketing on autopilot? Start your [free trial](https://www.mangomint.com/trial/) today to see exactly how Flows can increase your salon or spa revenue. If you have a specific strategy in mind and want expert help building it out, book a free 1:1 consultation by emailing me at . **Meredith Brooks** is a Senior Account Manager at Mangomint. She has spent the past 10 years working in the beauty industry, helping businesses use automation to work smarter, boost revenue, and build real, lasting profit. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/ [All blog articles](/blog/) # How to keep your salon marketing emails out of spam Six actionable tips every salon owner can do today to keep their marketing emails out of the spam folder. **By ****Claire Monroe** Salon communication strategist [GUIDES](/blog/c/guides/) August 28, 2026 Salon and spa owners can keep their marketing emails out of spam by using a custom domain, setting up SPF, DKIM, and DMARC, starting small, experimenting, and keeping lists clean. Email deliverability isn't luck and it isn't a mystery. It's a short list of technical basics plus one behavioral rule, and once it's set up, it mostly stays set up. _**Doing some research on email marketing for your salon? Check these out:**_ - [Email vs. text marketing: What every salon owner should know](https://www.mangomint.com/blog/email-vs-text-marketing-what-every-salon-owner-should-know/) - [How much should salon owners spend on their email and text marketing?](https://www.mangomint.com/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) Here's what actually matters. ## Why are your salon marketing emails ending up in spam? Most [salon and spa marketing emails](https://www.mangomint.com/blog/email-vs-text-marketing-what-every-salon-owner-should-know/) end up in spam because their system isn't authenticated or their emails aren't engaging. Mailbox providers like Gmail and Yahoo are asking two questions about every email you send: "Are you really who you say you are?" and "Do people want this?" Most salons fail the second question, not the first. You can have perfect technical setup and still land in spam if you email 800 people who haven't heard from you since 2022 and nobody opens it. Filters read that silence as a verdict. So, how can you keep your salon and spa marketing emails out of spam? Let's dig in. ## Use a custom domain Using a custom domain to send salon marketing emails is the single highest-impact fix on this list. Do it first. You shouldn't use free email addresses (like yoursalon\@gmail.com) to send your emails because they can't be authenticated the way a real domain can. Providers treat them as suspicious for bulk sending. If you own a website then you already own a domain. So instead, send them from hello\@yoursalon.com. You can set this up with your website host [for free or small monthly cost](https://www.mangomint.com/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/). Trust me, it's worth it! Mangomint makes this very simple. You [connect your domain](https://www.mangomint.com/learn/help-articles/campaigns/using-a-custom-email-address/) in your settings, and then it walks you through how to set a custom sender address for every [campaign](https://www.mangomint.com/features/campaigns/) and [flow](https://www.mangomint.com/features/automated-flows/). ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Set up your DNS records DNS records, like SPF, DKIM, and DMARC, are [required](https://support.google.com/a/answer/14229414) email authentication methods for anyone sending in volume. Basically, they legitimize your email domain. Without them in place, mailbox providers will find your emails phishy and send them to spam. - SPF is a list of who's allowed to send email using your domain name. - DKIM is a tamper seal that proves the message wasn't altered in transit. - DMARC tells mailbox providers what to do when something fails the first two checks. Any email platform or salon software with built-in campaigns will walk you through how to set up your DNS records, and it's usually copying three lines into your domain settings. It takes about 20 minutes. Mangomint's custom domain setup auto-generates and displays the exact DNS records needed, so you're pasting values into your domain host rather than configuring anything yourself. ## Start with a small list This is the mistake that sinks more salons than any technical issue. If you haven't emailed in two years and you send to all 900 contacts at once, low engagement tells the filters nobody wants your mail. One bad send can affect where your next several land. Instead,** send to your most engaged clients first**. Start with anyone who's been in within the last 90 days. Let the opens and clicks accumulate for a week or two, then expand to the next tier, then the rest. You're building evidence that people want to hear from you before you ask the filters to take your word for it. The same logic applies to a brand new list. Grow into it. Don't announce yourself to everyone on day one. ## Experiment with subject lines Don't use "BIG SALE" or anything in all caps with exclamation points as a subject line because it reads as promotional to filters and to humans. So does anything that sounds like it was written by AI. Filters have gotten good at detecting the flat, over-polished register, and so have your clients. Write like you're texting someone you like. Aim for something that sounds like the beginning of a conversation. A few subject lines to avoid: - "October Newsletter" - "Fall Hair Care Tips" - "Don't Miss Our Biggest Sale of the Year!!!" The first two are accurate and boring. The third is trying too hard and trips filters. Try A/B testing them. Most platforms will let you send two versions to a slice of your list and roll out the winner. **You'll learn more about your specific clients in 3 email tests than in any article, including this one.** ## Aim for industry standards "Don't be spammy" isn't actionable here, so here are industry-specific email marketing metrics you should aim for: - **Spam complaint rate**: Gmail and Yahoo start penalizing senders above 0.3%. Google recommends staying under 0.1%. That's 1 complaint per 1,000 emails. - **Unsubscribe rate**: the average in beauty is about [0.3%](https://www.salontoday.com/1032321/top-email-marketing-metrics-salons-and-spas-should-track). If you're in that range, you're normal. Unsubscribes are not a failure, they're list hygiene happening on its own. - **Click-through rate**: the salon and spa benchmark runs [4-6%](https://www.salontoday.com/1032321/top-email-marketing-metrics-salons-and-spas-should-track). If your numbers aren't meeting industry standard, the way out is consistency. Providers restore standing after spam rates stay below the threshold for several consecutive days. It's recoverable! It's just slow, which is a good reason not to get there. ## Keep your list clean Every six months, look at who hasn't opened or clicked anything in a year. Send them one honest re-engagement email. Something like: "It's been a while. Still want to hear from me?" The ones who click stay. The rest, remove. This feels backwards when you've worked to build a list. But a list of 300 people who read your emails outperforms a list of 900 where 600 never look, both in bookings and in deliverability. **Dead weight actively drags down the live contacts**. Salon and spa booking software like Mangomint can automatically tell you who hasn't been in for two years, which is a good qualifier for who's unengaged and should be removed. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## TL;DR If you only do four things to keep your salon and spa marketing emails out of spam: 1. Send from your own domain, not Gmail 2. Set up SPF, DKIM, and DMARC once 3. Warm up a cold list before you start sending a lot 4. Email consistently enough that your clients recognize your name That last one is the one people skip, and it's doing **more work than the other three combined**. Filters reward senders whose mail gets opened. The most reliable way to get opened is to be someone your clients expect to hear from. And if you're using Mangomint for your salon, most of this list (custom domain, authentication, list hygiene, personalization) is either built in or easily set up. #### Frequently Asked Questions - Link copied ###### Why do my salon emails go to spam even though I haven't done anything wrong? Spam filters look at two things: whether your email is authenticated, and whether people actually want it. Even a technically perfect setup can land in spam if you email a stale list that hasn't heard from you in a while. Deliverability is earned through consistent engagement, not a one-time fix. - Link copied ###### Do I really need a custom domain, or can I keep using Gmail for marketing emails? You need a custom domain. Free addresses like yoursalon\@gmail.com can't be authenticated the way a real domain can, and mailbox providers treat them as suspicious for bulk sending regardless of how good your content is. This is the first thing to fix, before anything else on this list. - Link copied ###### What are SPF, DKIM, and DMARC, and do I need all three? Yes, all three. SPF lists who's allowed to send email from your domain, DKIM proves a message wasn't altered in transit, and DMARC tells mailbox providers what to do if a message fails those checks. Together they prove you're a legitimate sender. Most email platforms and salon software (Mangomint included) generate these records for you. - Link copied ###### How long does it take to set up SPF, DKIM, and DMARC? About 20 minutes of active work, though DNS changes can take a few hours to fully propagate. It's a one-time setup. Once it's in place, you don't need to touch it again unless you change domains or email providers. - Link copied ###### Can I just email my whole client list right away? Not if it's been a while since your last send. Sending to a large, cold list all at once is one of the fastest ways to trigger spam filters, since low engagement signals to providers that people don't want your mail. Start with clients who've visited in the last 90 days, let engagement build for a week or two, then expand. - Link copied ###### What's a good open rate or click-through rate for salon marketing emails? For salons and spas, a click-through rate of 4-6% is a solid benchmark. Keep your spam complaint rate under 0.1% (Gmail and Yahoo start penalizing senders above 0.3%), and expect an unsubscribe rate around 0.30%. - Link copied ###### What if my spam complaint rate is already too high? It's recoverable, but slow. Mailbox providers restore your sending reputation after your complaint rate stays below the threshold for several consecutive days in a row. Focus on sending relevant, wanted email consistently rather than looking for a quick technical fix. - Link copied ###### How often should I clean my email list? Every six months. Look for clients who haven't opened or clicked anything in the past year, send one re-engagement email, and remove anyone who doesn't respond. A smaller, engaged list consistently outperforms a large list full of inactive addresses — both for bookings and for deliverability. - Link copied ###### Will removing unengaged clients hurt my marketing? No, the opposite. Inactive addresses drag down deliverability for your entire list, since providers weigh engagement rates from your whole sending history. A tighter list of people who actually open and click your emails protects the deliverability of everyone else on it. **Claire Monroe** is a hairstylist and email strategist with more than 20 years in the industry. She built a multi six-figure studio on email with fewer than a thousand Instagram followers, and now helps salon owners and beauty founders build client communication systems that fill books without the algorithm. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 [](/blog/email-vs-text-marketing-what-every-salon-owner-should-know/) ### [GUIDES](/blog/c/guides/) ## [Email vs. text marketing: What every salon owner should know](/blog/email-vs-text-marketing-what-every-salon-owner-should-know/) By Claire Monroe  |  Aug 14, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-to-recognize-and-prevent-fraud-with-online-sales/ [All blog articles](/blog/) # How to recognize and prevent fraud with online sales Stay alert and educate your team with these simple tips on how to detect and prevent online payment fraud. **By ****Clara Winter** Editor [GUIDES](/blog/c/guides/) December 2, 2025 Selling gift cards, memberships, and packages online, while convenient, can open your business to fraudulent activity. This is an unfortunate, universal reality for all digital payment processing platforms. Mangomint's [payment processing ](/payments/)is powered by Stripe, one of the most trusted and secure payment processors available. Every card entered into the system—whether manually or online—runs through security checks before it can be charged or stored. However, no payment processor can guarantee full protection from fraud in every scenario. Below are some tips on how you and your team can protect your revenue from potential scams. ## Four Common Types of Fraud 1. **Stolen Card Use** This happens when someone uses a stolen credit card to purchase a gift card, place a deposit, or add a card on file. Because the person committing fraud has the necessary information to pass security checks, the transaction may not be flagged initially. You may not even know the card was stolen until the dispute arrives. 2. **Friendly Fraud** Difficult to detect, this type of fraud happens when a real customer makes a purchase or receives a service using their own payment method, then later disputes the charge with their bank, claiming it was unauthorized. 3. **Account Takeover** This occurs when someone gains unauthorized access to a legitimate account. While rare, it does happen. This could involve a hacked payment processing account with a different bank account added, or potentially unauthorized use of another person's membership or package credits. 4. **Refund Scams** If someone pushes for a credit card refund through an alternative method—Venmo, Zelle, or any payment method other than the original credit card—this is a **red flag**. If you don’t issue a refund to the original credit card, they can file a claim with their credit card company stating they never received the refund, even if you issued one through an alternative method. We **strongly recommend** refunding to the original payment method. _Note: Fraud attempts typically increase during the holiday season. Stay extra vigilant during these high-traffic periods._ ## Red Flags to Watch Out For - **Suspicious contact information: **Temporary email services, nonsensical addresses, or emails that don't match the customer's name - **Incomplete or unusual names: **Single letters, clear fake names, or names that don't match payment information - **Immediate redemption attempts: **Gift cards or packages purchased and redeemed the same day or the next day - **Requests for alternative refund methods: **Any push to refund through Venmo, Zelle, or other services instead of the original payment method - **Multi-party fraud scenarios: **When a legitimate customer allows someone else to use their payment method for services, then disputes the charge, claiming they never visited your business ## Best Practices for Protecting Your Revenue - **Use Internal Notifications: **Turning on [internal notifications](/learn/best-practices-credit-card-payments/#protecting-your-revenue-from-fraud) for all online sales keeps you aware of transactions as they occur. If something’s wrong, you’ll know about it right away. - **Refund ONLY to the Original Payment Method: **No Venmo. No Zelle. No exceptions. This is non-negotiable! - **Review Immediate Redemptions Carefully: **Typically, legitimate customers don't purchase and immediately use gift cards or packages. While not always an issue, these instances could indicate a problem. - **Verify Customer Information: **Check that names, emails, and payment details appear legitimate before fulfilling high-value orders. If the contact information doesn’t match the payment details or the mailing address seems fake, you may need to investigate further in order to verify. - **Educate Yourself and Your Team: **Understanding how fraud occurs makes you better equipped to spot it before it impacts your business. It’s always a good idea to stay informed about the latest fraud schemes in your area, and to train your team on what to look for as well. - **Consider Your Risk Tolerance: **Mangomint offers [cards-on-file](/payments/#cards-on-file), [Client Self-Checkout](/payments/#self-checkout), and [online sales for gift cards](/features/gift-cards/), [memberships, and packages](/features/memberships-and-packages/). These are optional ways to streamline your client experience, but they should only be used if you’re comfortable with the risk involved. Evaluate which online features make sense for your business and choose the ones that balance convenience with your comfort level. The reality is that any business accepting digital transactions faces an inherent risk. No system can eliminate fraud entirely, but awareness and vigilance can significantly reduce your exposure. Stay alert, trust your instincts, and don't hesitate to question transactions that seem off. Protecting your revenue starts with recognizing the signs. And, as a Mangomint customer, if you ever need a second opinion on a red flag, you can reach out to our Support team anytime. We can help you assess the situation and provide guidance as needed. **Clara Winter** is the Copywriter at Mangomint. She uses her Psychology degree, UX design training, and digital marketing expertise to craft thoughtful, human-centered content that helps salon and spa owners grow their businesses. Fun fact: Clara knows her esthetician’s coffee order by heart and brings it to every appointment. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-to-write-a-salon-mission-statement/ [All blog articles](/blog/) # How to write a salon mission statement with examples Guide your salon's success with a mission statement that encapsulates your unique values and goals. Get tips, templates, and examples of powerful mission statements. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [TOOLS](/blog/c/tools/)[GUIDES](/blog/c/guides/) January 13, 2022 ## What is a salon mission statement? A mission statement is a summary of the purpose of your salon that incorporates your values, philosophies, and what makes you different. Your mission statement helps guide your business strategy and the actions you'll take to achieve your goals. It doesn't just explain what you do, but also why you do it and who you do it for, providing inspiration and focus for your efforts. ## Why salon mission statements are important A proper mission statement provides your salon with real benefits. Let's unpack the 7 reasons your salon needs a mission statement. ### 1. Offers motivation for your salon Your mission statement represents the driving force behind your salon and why you started it. It can power you and your staff through tough times and serve as a reminder of why your work matters. ### 2. Brings alignment and accountability Communicating your mission to your team is vital for creating alignment. You can be more successful when your entire team is focused on the same goal. Having a mission statement that your entire team agrees with and understands can help keep everyone accountable. ### 3. Provides strategy and focus When things go off track, your mission statement helps you refocus on your goals and what serves your mission. Times of stress are often hard to navigate. Your salon mission statement can help provide a guiding light. ### 4. Works as a measurement of success The success of your salon can be measured against your ability to fulfill the purpose stated in your mission. For example, as your salon grows, the rollercoaster of ups and downs might make you question your success. In these cases, return to your salon mission statement. Are you still fulfilling these goals and values? In most cases, you will find that your salon is going above and beyond — providing reassurance of your success and a reminder of how far you have come. If you find yourself falling short, your mission statement can provide a roadmap of how your salon can find success once again. ### 5. Provides structure for decision-making You can use your mission statement as a frame of reference for determining what is best for your salon. Whether deciding on decor, how much a haircut costs, or what products to use, your choices should have continuity with your mission. ### 6. Attracts new salon clients People want to support businesses that share their values. [Clients](https://www.mangomint.com/features/client-management/) whose values align with your mission are more likely to become loyal customers. Without a salon mission statement, you could miss valuable opportunities to connect with potential clientele. ### 7. Helps recruit and maintain talent Creating a team that believes in your mission is an essential part of building a successful salon and furthering your combined goals. [Salon staff](https://www.mangomint.com/features/staff-management/) members are likely to research your business before applying. A thoughtful mission statement will help ensure the best talent in your area chooses your salon over competitors. ### Explore salon management features Learn why Mangomint is the highest-rated software system for salons with intelligent automations to streamline your business. [Learn more](/solutions/salon-management-software/) ## Salon mission statement examples Looking for a little inspiration while writing your salon mission statement? Take a look at these inspiring mission statement examples from real salons: [**Leo Nail Salon**](https://www.leobyliv3.com/about)** **Leo is more than just a space to get your manicure, pedicure, or massage. It is a space designed to create an environment that helps you find balance, prioritize and understand the importance of self-care. We want you to come into our space knowing that you’re going to leave us feeling a little lighter, more recharged, and on the path of finding who you were meant to be. [**Wordsmith Beauty**](https://www.wordsmithbeauty.com/who-we-are)** **The Wordsmith exists to offer our community an exceptional beauty experience that extends beyond the exterior. We believe that beauty may begin in the eye of the beholder, but it takes flight in the words of the beholder. We are committed to speaking truth in love, celebrating the beauty we see around us, taking care of the people in front of us, and seeing them leave emboldened to do the same. Our goal is to support and build confidence in our community in the search for True beauty, untainted by vanity, insecurity, and judgment. [**Thomas Taft Hair Salon**](https://www.thomastaftsalon.com/about-1)** **In an age of artificially dictated beauty standards, Thomas Taft Salon bridges the gap of a person’s inner composition and emerging trends. The Thomas Taft experience is more than adapting to a medium of cosmetics and superficial beauty standards but creating a personal landscape. Our mission statement extends beyond the landscape of hair, fashion and cutting edge personalized service. We aim to forge a new direction by tapping into the intersection between commerce, media and art. We hope to inspire, educate, partner, and cultivate relationships with local patrons and businesses alike. [**Studio Taka**](https://www.studiotaka.net/)** **Our mission is simple – create a relaxed, calming environment combined with superior services providing clients with a getaway escape from the hectic world outside. [**Queen's Shop - Fine Hairdressing Inc.**](https://www.queensshophair.com/)** **To provide inclusive beauty care whilst positively impacting the environment and the community. ## How to write a salon mission statement Your salon's mission statement should be memorable and actionable so that is useful and rings true for all aspects of your business. Pull out your notebook and **answer these questions as specifically as possible:** - What are my salon's strengths? - What set us apart from our competitors? - Why did I start this salon? - What are my salon's values? - Who’s my ideal client? What kind of lifestyle do they lead? - Why do my clients choose my salon? - How do my clients feel when they leave my salon? - What's the mood of my space? Is it bright, energetic, and busy? Or cool, calm, and relaxing? Is it youthful and casual or traditional and professional? - Is quality or affordability more important to my salon? - What words best describe my salon? - What energy and personality does my team bring to my business? **Be realistic, but don't limit yourself**. For example, "Providing beautiful eyebrow waxing in Downtown Dallas" limits the possibility of expansion by putting you in a box for only a particular service and location. Though your mission statement can change, think long-term so you can orient your decisions around your goals. Include what makes your salon **unique** to show clients why they should choose you over your competition. Being specific allows you to focus your strategy and differentiate yourself. Write a statement that is **authentic** to your salon. Your salon's mission statement should be an honest reflection of your business and what you provide. Promising "the highest quality service at the cheapest price" sounds nice but may not be true or practical. ## Salon mission statement templates After answering the questions above, summarize them together. Mission statements vary in length, but keeping it under a few sentences is best. **Clear and concise** statements are more memorable and useful. There is no set formula on how to write a salon mission statement, but you can **use these templates to get started:** - \[_What service or experience you provide_] by \[_how you provide it_] for \[_who your clients are_] to \[_what unique value you create_]. - \[_Salon name_] started after \[_motivation or background for why you founded your salon_]. We adapted by \[_a look at how your salon solves a certain problem or incorporates new solutions_]. - \[_Salon name_] strives to \[_your salon's contribution_] so that \[_your salon's impact_]. Getting started is often the hardest part. Even if the above templates do not fully capture your salon's mission, they can help you get words down on the page. Give it a try! Once you have a few lines started, you might find it easier to see the bigger picture and formulate a salon mission statement that accurately represents your business while resonating with your clients. ## Communicating your salon's mission statement Everyone who interacts with your salon should be aware of your mission. Whether it appears on your website, social media profiles, job postings, or marketing messages, be sure to also communicate the sentiment of your mission through your brand, decor, services, client interactions, and all aspects of your business. Remember that words are just words if you don't put them into practice. Use your salon's mission statement as a source of truth and a tool to help you reach your goals. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Keep your mission on track with Mangomint's salon management software Do more and think less with salon software built to run your entire business. Mangomint's next-generation salon & spa software is designed to reduce costs and increase profits with smart automations and a beautiful client experience from booking to checkout. To learn more about our software, please [book a live demo](https://www.mangomint.com/demo/) or start a free trial. We'd love to show you what Mangomint can do. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/how-your-old-salon-cancellation-policy-may-be-hurting-your-business/ [All blog articles](/blog/) # How your old salon cancellation policy may actually be hurting your business We sat down with beauty business guru Stephanie Mitchell to talk boundaries and how to take the awkward out of enforcing your spa or salon cancellation policy. **By **[**Kayle Yanez**](/blog/author/kayle-yanez/) Content Marketing Manager [GUIDES](/blog/c/guides/) October 6, 2022 Let’s talk about _boundaries_. Like any big endeavor, running a salon or spa comes with its fair share of difficult decisions and uncomfortable conversations. From policies to professional etiquette, setting boundaries seems obvious…until it isn’t. That is, it’s easy to talk a big game about where you draw the line but, when it comes time to put your foot down, it’s not always so cut and dry_. _ Mangomint’s Vice President of Sales Marchelle McKeirnan recently sat down with our good friend and beauty business guru [Stephanie Mitchell](https://www.sunnystorm.marketing) to tackle challenges beauty and wellness business owners face on a daily basis. In their two-part conversation, they demystify some of the most contentious aspects of establishing boundaries with clients and share tried-and-true advice from their years in salon ownership, management, and marketing.  In Part 1 of this two-part series on establishing boundaries in the salon or spa, we discuss the dreaded _**cancellation policy**__._ This week, Stephanie and Marchelle break down how you can make this strategic business tool work to your advantage by hitting the three Cs: Culture, communication, and commitment. ## Culture: Making Your Policy Fit Your Vibe _A cancellation policy can represent many things. But, most of all, it should represent you. _ ### Do you have to have a cancellation policy? Not all salons and spas have a cancellation policy. In fact, some very successful ones don’t. But there’s a good reason why most business owners opt to create one.  _**A cancellation policy allows owners to set expectations with their clientele and safeguard their income as well as that of their stylists**__. _ “When I first started my career, I specialized \[in] haircuts only,” says Marchelle, reflecting on her early days behind the chair. “But I remember watching the colorists who would have a color makeover on their day that would no-show. And that would just kill a four, four-and-a-half, or five-hour chunk of their day.” Long-time beauty professionals can vouch: [Enforceable cancellation policies](https://www.mangomint.com/blog/salon-cancellation-policy-guide/) in the salon and spa world are relatively new. Sure, back in the day you could have your policy posted all around your space (to mixed effect). But until recently, most salons and spas simply didn’t have access to affordable tools to allow for a credit card to easily be stored on file or compensation to _actually_ be made for a beauty professional’s time. ### Your culture should inform your cancellation policy From the duration and price of your services to the decor and theme of your space, your unique salon or spa culture shapes how your clients perceive your business and how to behave there. That’s why, when deciding on your cancellation policy, your culture is your guiding light.  _**To start, your cancellation policy should always reflect the importance of what canceling means to you.**_ The question you want to ask yourself is: By a client not showing up to their service, how much time and money do you or your stylists or service providers stand to lose?  Here are some situations where a cancellation or no-show might hurt _extra _bad: - You offer time-intensive (and expensive), multi-process services that take a half- or whole-day. - You do extensions that require you to order several hundred (or several thousand) dollars worth of hair, and could take days or weeks of shipping time. - You have a long waitlist of people waiting to get on your books, and a no-show is a missed opportunity for someone else to take that slot.  “Your cancellation policy should reflect that,” says Marchelle.  If you’ve been in any one of these situations, you know that even just one no-show or last-minute cancellation in a week can translate directly to hours and pay lost.  Cancellation policies help curb your losses by serving as an important filter for clients who will try their best to avoid these problems for you and themselves. “For the business that doesn’t want to hold cards on file, they have to recognize that they’re inevitably going to have the customers that chose not to go to a salon that _does _have a strict cancellation policy,” says Marchelle about this filter. “So, this goes back to your ICP \[ideal customer profile]. Who is your ideal profile that you’re serving? And is that someone who respects cancellation policies and boundaries?” This strikes at the very heart of your culture and its necessary support systems: Who are the kinds of clients you want to attract and serve? Do they respect your time, policies, and boundaries? Do they understand what your time and services are worth? Need help overhauling your cancellation policy? Check out our [Salon Cancellation Policy Guide.](https://www.mangomint.com/blog/salon-cancellation-policy-guide/)  ## Communication: Getting Clients to Agree to Your Policy  _Just like a bad relationship, listening isn't the same as hearing._ ### Displaying your policy isn’t enough Cancellation policies can sometimes get the side-eye from clients. (It’s not just you!) So, it’s understandable that many business owners want to shortcut the communication process by printing out their cancellation policy and posting it all around the salon, taped to every mirror or framed at the front desk as a warning to the would-be appointment-canceller.  But, more often than not, this approach fails to meaningfully reduce no-shows and last-minute cancellations. Because, realistically,_ why would it? _ Perhaps the most important issue with this approach is that it’s inherently passive_. _There’s no guarantee that clients will read your policy, no less agree to it, because they aren’t _required_ to. As Marchelle points out, **_your policy should require acknowledgment and action on the part of the client to accept it. _** She says the key to reducing the frequency of cancellations is “communicating \[the policy] and having it set up to where they have to acknowledge it at some point.” She continues, “The communication needs to be upfront…And it needs to be in a way where we can say, ‘This is what I sent you, this is what you agreed to.’ It has to be written. It has to be clear. It has to be concise.” ### How to effectively communicate your cancellation policy How you communicate your cancellation policy lays the groundwork for a productive and mutually respectful relationship between you and your client—neither should waste time and money bickering over poorly communicated or acknowledged boundaries.  Regardless of the medium you use to interface with your clientele, it’s important to ensure that each and every client agrees to your policies before booking an appointment. Some methods are more capable than others in accomplishing this task.  _**The Phone Call **_ When booking over the phone on a busy day, just getting a new client’s info down is a challenge, let alone explaining extra details like your parking situation, health and safety protocols (thanks, COVID!), or your cancellation policy.  And while you should disclose your policy, verbally explaining it over the phone isn’t the same as gaining acknowledgment. Unless you’re using [salon and spa software](https://www.mangomint.com/) that requires the client to agree before booking an appointment, it’s nearly impossible to guarantee your client has agreed to your policy in any meaningful capacity that you can reference later.  _**Messaging**_ A large percentage of today’s beauty professionals and salon and spa owners communicate with new and existing clients primarily through text or messaging apps like Instagram, Messenger, TikTok, or WhatsApp.  While ease of access is its primary draw, this method also offers the benefit of creating consistency in how you communicate your cancellation policy.  “I’m a huge proponent of just having scripts, or what I call ‘snippets,’” says Marchelle. In the back and forth of a messaging-based booking process, these pre-written text snippets are great for confirming that your client has received and acknowledged your cancellation policy while still “having fun ways of interacting with the customer so it’s not just like this dry reading \[of the policy].” Whether you’re using Meta Business Suite or another app, have your cancellation policy saved in a snippet and ready to send over. And make sure that your policy includes language that requires the client to respond “Yes” or “I agree” to verify acknowledgment before booking their appointment.  Getting those receipts will be a lifesaver later in enforcing your policy, should that situation arise. _**Salon and Spa Management Software**_ While the solopreneur may be able to get by communicating directly with clients via messaging alone, salons and spas with busy front desks and multiple stylists, massage therapists, nail techs, or estheticians usually require more efficient options to communicate important information with their larger clientele.  In the past decade alone, the rise of smartphones and mobile apps has driven some of the greatest advancements in salon and spa software that the industry has ever seen. Every year, thousands of business owners are ditching their paper books and credit card terminals for modern software with convenient features like online booking, smart waitlists, automated appointment confirmations and reminders, and integrated payment processing.  And when it comes to communicating your cancellation policy, the right software can also help take the awkward out of the equation.  For instance, with Mangomint, your clients can easily book online or over the phone and accept your cancellation policy during the process. Unlike standard phone calls, Mangomint’s Express Booking only requires you to get your client’s name and phone number, after which the software will text the client a link to where they can fill out the rest of their information and—you guessed it!—accept your cancellation policy. “They actually have to select, with their own hand, a toggle that says ‘I agree to this policy,’” explains Marchelle, highlighting how Mangomint ensures that a client can’t miss or ignore your boundaries before booking with you. “Same thing with notifications: In Mangomint, all of our notifications are going to have your cancellation policy.”  _**To learn more about **_[_**Express Booking**_](https://www.mangomint.com/learn/help-articles/calendar/express-booking/)_**, check out our guide **_[_**here**_](https://www.mangomint.com/learn/help-articles/calendar/express-booking/) ## Commitment: Enforcing Your Cancellation Policy  _Committing to your policy is just as much about separating yourself from your business as it is about protecting your income._ ### Reflect your culture even when your policy has been violated So, you’ve written a cancellation policy that reflects your culture and found an effective way to communicate it to your clients. Now comes the hard part: Sticking to it.  [Enforcing your cancellation policy](https://www.mangomint.com/learn/how-can-i-enforce-my-cancellation-policy/) can be a challenge, especially if it isn’t well communicated, and even more so if you are a solopreneur or a new stylist. Just as your culture should be embodied in your cancellation policy, it should also guide how you enforce it.  _As frustrating as it can be to deal with a no-show (and how awkward it can be to charge the fee), approaching the situation with grace goes a long way towards softening the blow, strengthening that relationship, and preventing similar issues in the long run. _ Marchelle recommends enforcing your policy in a way that represents who you are. After a no-show, she, for instance, liked to send gentle reminders to her clients – not just about the fee being charged but also to convey that she cared about them and whatever prevented them from making their appointment.   “I personally always reached out again. That was just part of my culture,” she says. “I sent them a really nice note \[saying,] ‘Hey, just want to make sure everything's OK.’ Because we don't know what's going on, something terrible might have happened. So, I think it's important to reiterate the policy and just send them a little note: ‘You will be charged for this. If I'm missing anything, please let me know.’”  While you can customize your enforcement message for each client and the occasion, it’s smart to have a pre-written snippet on hand, especially if writing out those messages in the moment makes you feel anxious, nervous, or guilty. This way, you’ve already done all the hard work to prepare for this moment, and it’s just about sticking the landing with confidence.  With that being said, make sure that your message is appropriate, respectful, and kind in case the client is going through something that is totally sudden, unexpected, or out of their control. Be mindful of the possibilities, and focus on showing them that you care while also reinforcing your boundaries with respect to your business. ## The Thing About Deposits Finally, let’s get into the weird world of deposits.  Whether you love them or hate them, deposits do function as a sort of insurance policy for your business, especially if you specialize in big-ticket services that block out a significant chunk of your time or demand a lot of overhead (e.g., hair extensions, color corrections, full lash sets, permanent makeup, wig installations).  With that being said, _**a deposit can be a double-edged sword if you don’t clearly establish what that upfront fee is for**__._  In the hair world, specifically, deposits are typically attributed toward the total cost of the service, which leaves the fate of that deposit up in the air. Marchelle says it’s then up to the business owner to decide: “Are deposits refundable or not? Do deposits move with the appointment \[date] or not? What is the deposit actually for? Is it for reserving time on the calendar, or is it a portion of the payment towards the service that they have not had rendered? These things all matter when you go to the bank because somebody disputes the $50 deposit.”  That is, if you put the deposit towards a service that was never rendered and no documentation is in place to specify what that deposit was for, the bank will likely side with their client and return their funds from your pocket.   “You really have to think: ‘What is the deposit for?’” Marchelle says. “If the deposit is a line item that is holding time on your calendar, they should just pay that \[fee], and that should be that. If the deposit is for a consultation for an extension service, I don’t think that fee should roll into the extension service.”  By differentiating the two costs, she highlights a crucial point: _**Putting a deposit toward the cost of a future appointment creates a liability that leaves the business open to losing that money should the client cancel or no-show.**_ Here’s where the tattoo industry takes a smart approach: Tattoo artists flip deposits on their heads by charging a consultation fee just to sit down and talk to them about your upcoming service, which may include discussing your inspiration, reviewing pictures and drawings, or assessing the area you want tattooed. This fee is not applied to the service nor is it refundable.  This approach not only compensates the artist for their time and expertise shared during the consultation but also gets the client to put a bit of skin in the game so they become more invested in following through with the service. Finally, it reinforces that the artist’s time is valuable and cannot be recovered, just like the consultation fee or, in any other case, a deposit for a large service.   Bottom line, the rules for your deposit system should be no different from your cancellation policy: Specify the terms and conditions in writing, ensure that your client takes action to agree to those terms before booking with you, and follow through. ## Final Thoughts At the end of the day, boundaries go both ways, so establishing yours is just as important as respecting those of your clients. While it isn’t without some awkward moments,_ _setting, communicating, and committing to culture-consistent policies with your clients from the get-go will pay dividends in the form of decreased cancellations and less lost time and money, increased referrals founded on well-maintained relationships, and, most importantly, an educated and respectful client base that’s ideal for your culture.   “When you're building the right clientele and you're attracting the right people, those are people that are going to respect your policies,” Marchelle says. “So just make sure your policies are in alignment with who you're wanting to serve or who you are serving.” _Continue the conversation with Marchelle and Stephanie in Part 2, where they dig deeper into how communication and professionalism play a role in setting boundaries and growing your business._ Stephanie is an [online marketing coach](https://www.sunnystorm.marketing) for beauty professionals and salon owners. She teaches beauty-preneurs how to connect with their dream clients using Facebook and Instagram advertising. To grab a spot in Stephanie's free advertising class, go [here](https://www.salonadsmadeeasy.com/freeclass) to sign up.  For more information about how to establish boundaries in your salon or spa, implement your cancellation policy, handle deposits, or just plain say “No,” check out the full interview with Stephanie and Marchelle [here](https://youtu.be/XDs8d-Qz7XQ)! ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint's salon and spa management software Mangomint's next-generation salon & spa software is designed to reduce costs and increase profits using smart automations and a beautiful client experience from booking to checkout. To learn more about Mangomint and see how we can help your business thrive, please [book a live demo](/demo/) or start a [free trial today](/trial/). [**Kayle Yanez**](/blog/author/kayle-yanez/) is a Content Marketing Manager at Mangomint. He is a salon operations expert and software and technology specialist. Kayle holds a degree in Marketing and has partnered with some of the world's top haircare and skincare brands to help salon and spa owners grow their businesses through administrative training and education for over a decade. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/improving-spa-booking-communication-community/ [All blog articles](/blog/) # Improving spa booking, communication, and community Daniela Woerner of Addo Aesthetics and Daniel Lang, Mangomint co-founder and CEO, discuss the importance of community and recent updates to Mangomint’s salon and spa software. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [INDUSTRY](/blog/c/industry/) August 14, 2023 With a mission of helping spa owners succeed, Daniela Woerner of Addo Aesthetics is a champion of progress within the spa industry. This alignment with Mangomint's values is what brought us back for another episode of the Spa Marketing Made Easy podcast.  Daniel Lang, Mangomint co-founder and CEO, spoke with Daniela Woerner about our newest features, efforts of community support, and planned software improvements designed to make salon and spa software invisible. While you can tune in to the [full conversation here](https://www.addoaesthetics.com/blog/342), we have featured some highlights of episode 342 of the Spa Marketing Made Easy Podcast below.  ## Product updates: What's new in Mangomint ### Mangomint announces HIPAA compliance for med spa booking HIPAA compliance allows Mangomint to store sensitive patient information, secure our client forms, and follow the best practices med spas need for HIPAA-compliant booking.  **DL**: Since you and I [last spoke](https://www.mangomint.com/blog/boosting-efficiency-the-smart-way-with-spa-software-for-small-business/), some of the most exciting things that happened in terms of the software itself is one: [we have HIPAA compliance now](https://www.mangomint.com/blog/mangomint-is-now-hipaa-compliant/) — so that makes us much more usable for med spas. We can store sensitive patient information — that's great because we also have a forms feature. So you can use it to collect all of the data and have it on one platform. You no longer have to use a separate EMR or EHR system. You can all do it within Mangomint. That's big. **DW: **I think that's more than big. That was, I think, the number one objection for people that had a medical spa — because that's a non-negotiable. Like you can't, of course, violate HIPAA. And so, it's like, do I have two software \[systems]? How am I doing this? And so having that HIPAA compliance is just huge. **DL**: Absolutely. And it took us a while, frankly, to get it. HIPAA is one of those things where you can do it in many different ways, and we wanted to make sure that we really understood what it takes to be HIPAA compliant and follow all the best practices and guidelines to have proper measures in place. When you're dealing with sensitive information, you just want to make sure that you treat it properly — that there are internal audits and things are in place. We took our time to make sure we did it right. But we finally have it, so that's exciting. ### New Service Customizations for seamless salon and spa booking Spas and salons can now use Mangomint's advanced Service Customizations feature to collect valuable information at the time of booking, sell add-ons, guide clients to their ideal service configuration, and effortlessly organize complex appointments. **DL**: In terms of other features, there's actually one that we are very excited about as well. We call it [Service Customizations](https://www.mangomint.com/blog/introducing-service-customizations/). Imagine you book a facial at a spa. You might want to include certain add-ons — like LED light therapy, as an example. With the Service Customizations feature, you can allow clients to customize the service at the time of booking. So, after they select the type of facial they want, you can ask them a series of questions and let them choose from a number of different options. The classic example that inspired this feature is when you go to the spa, you book your 60-minute massage, and the first question is, "What kind of aromatherapy would you like? What scent would you like? What kind of oil would you like?" And some of the options might actually cost extra. It's a great upselling opportunity as well. If you have the time and you can increase the service price by adding CBD oil or a 15-minute scalp massage, for example. You can really increase the average revenue per ticket.  There are also applications in other fields as well. I know you're mostly in the spa \[industry], but we have a lot of salons as well where gender-neutral pricing is a big topic. You know, it used to be where you had a men's cut and a women's cut. I always joke like, "What do you do when Jason Momoa shows up with his big head of hair?" \[This feature supports] a much more streamlined service menu. You could offer a signature haircut. As soon as the client selects it, the question is, "How long is your hair? Is it short, less than six inches, medium length, or long hair?" The idea is to streamline the menu and then ask a bunch of questions to guide clients to choose the right service. So, instead of presenting all of the different options to them, you just ask them the questions. Then, the system figures out, "Okay, this is gonna take 75 minutes, it's gonna cost this much. Here's all the availability." ### Advanced resource scheduling capabilities Mangomint can now manage scheduling for an unlimited number of resources alongside traditional staff booking capabilities. **DL**: The last one in terms of big updates is we have Resource Scheduling now. It is one of those things that we always had in a more basic version, but now we have a very sophisticated, advanced implementation of that feature. And the reason it matters is, imagine you have a spa with four different treatment rooms. You can do a facial in three of them, but you only have one HydraFacial machine, as an example. So you need to make sure that not only do you have an esthetician, but you also have one of the three rooms and the machine available. The system can now understand that you need the machine, you need the room, and you need the esthetician — and it can book all three of these things. ## Growing our community: The Salon Business Mangomint acquired The Salon Business to provide a community that customers can trust for best practice insight, educational resources, and the tactical support they need to thrive. **DW: **So tell me about The Salon Business. Tell me about this new acquisition and kind of what that means. What do you see in acquiring this company? Where are you gonna take this? How is this gonna support your clients? **DL**: Absolutely. So as I mentioned, you know, our vision or our mission for Mangomint is really to become invisible as a salon and spa software company. But what we've noticed over the years is that to actually help our customers be successful, it's not enough to just give them the tool, right? It takes education — it takes best practices that you want to share and disseminate. So we found this platform called [The Salon Business](https://thesalonbusiness.com/). And they have great content up there, hundreds of articles — everything from, "How do you find a name for your new business?" to, "How do you write a cancellation policy that's friendly, that gets the job done?" Very tactical advice. We saw a great alignment between that business's vision — and the way they wanted to add value to customers — and Mangomint. Fortunately, we were able to bring them into the Mangomint umbrella. And the person who started it, John Hallberg, is a fantastic marketer educator. So he joined Mangomint as well. He's now our VP of content community.  **DW: **I love the saying, "A rising tide floats all boats." I truly, truly believe in collaboration and not competition. I think that when we share our resources and share our knowledge and support other business owners, the whole industry excels. ## Long-term vision: Moving forward with Mangomint ### Two-Way Texting updates Two-Way Texting has already transformed client communication for salons and spas. Mangomint is working to take this feature even further.  **DW: **So, what else do you guys have on the horizon?  **DL**: One feature that I didn't mention, but that we are also very excited about, is [Two-Way Texting](https://www.mangomint.com/features/two-way-texting/). At first, it sounds very basic, right? Like text messaging, what's so exciting and new about that? However, we built it fully integrated into the software — it's like one stream of communication with the client. So imagine you're looking at the calendar and you're wondering about this particular client here, "What text messages has the system sent?" So you can see the message history just like you would on your phone, but then you can also have a conversation with that client in that same stream. So from the client's perspective, it's all coming from the same number. And on your side, it feels very much like what you're used to on your phone. Now, that's exciting and people love it already — but we think we can take this way further.  A lot of client decisions on whether or not to get a service — especially in med spas where treatments can be more expensive — start on the website. They start with research on, "Is this the right treatment for me? Am I even eligible for this type of thing?" And a lot of times when these questions occur, people want to chat with somebody, they want to talk to somebody. So we think there's a great opportunity for us to bring the website chat feature into the fold, but make it HIPAA compliant and add it into that same feed. Now, you have one platform that allows you to both manage your day-to-day and have one-on-one communication with leads on your website who may have questions. ## Planned marketing support for spas and salons Mangomint plans to continue innovating its CRM features to streamline all salon and spa management tools into a single platform. **DL**: Longer term, we definitely want to build upon that and make it more of a marketing platform as well. Right now, a lot of the \[customer relationship management] things require you to use different tools. In the longer-term vision that we'll work on over the coming years, you could do all of that inside of Mangomint. But the end goal is to have one platform with your CRM, your calendar, day-to-day — everything in one platform, And, that really removes the friction between all of these different tools. ## Get started with Mangomint's salon and spa scheduling software Tune in to the full conversation between Daniel Lang and Addo Aesthetics [here](https://www.addoaesthetics.com/blog/342).  If you don't have Mangomint yet and would like to see how this software can help your salon or spa, please launch a [free Mangomint trial](https://www.mangomint.com/trial/) or [book a demo](https://www.mangomint.com/demo/) with one of our experts to see it live. If you haven't found what you are looking for in our spa and salon scheduling software, Mangomint is constantly releasing new features and updates. You can stay in the know about Mangomint's software advancements by subscribing to our newsletter below. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/inclusive-salon-spa/ [All blog articles](/blog/) # 11 Ways Auroraflow inspires a more inclusive spa Foster meaningful connections with your staff, clients, and community through thoughtful inclusivity efforts. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [INDUSTRY](/blog/c/industry/)[GUIDES](/blog/c/guides/) April 12, 2024 Diversity and inclusion are vital parts of every community, and your business's support for these efforts can make a difference. However, the path forward often seems unclear, especially for those in the beauty and wellness industry. Auroraflow Massage in Durham, NC, has found its stride in creating a safe haven for clients. We have combined some of their best practices with our own research to provide actionable insights for [salons](/solutions/hair-salon-software/) and [spas](/solutions/spa-software/). ## 1. Sharing, asking, and respecting pronouns Honoring a client's pronouns is a free way to show your support. Collect pronouns during online booking and keep them updated in your [client's profile](/features/client-management/). This practice makes respecting a client's identity easier for all providers. Sharing your own team's pronouns can also help normalize this habit, open the conversation, and show potential clients that your business is a safe space. ## 2. Display flags and mindful artwork An affordable way to support inclusivity is through your business's decor. If you get the chance to visit Auroraflow, you will see the space decorated with flags, inside and out. Pride flags, BLM flags, and other supportive displays will help let the community know your space is inclusive. Additionally, each room in Auroraflow's building is painted with murals by individual artists. They use much of the remaining space on their walls to hold product and art sales, including those from LGBTQIA+ artists and vendors. Not only does this give back to the community, but it also provides a stunning and unique aesthetic, perfectly displaying the personality of the business. ## 3. Host community events Help support an inclusive business by hosting events that support inclusive causes. For example, Auroraflow offers Pay What You Can events (up to twice every month). This makes wellness accessible for clients who may not otherwise afford them. Other popular events from the business's timeline include: - BIPOC, Femmes, and Thems networking - Winter coat drive - Queer health fair - Pride Parties - Drag shows …and so much more. ## 4. Use your social media voice Social media can help share your voice within the industry and your community. Consider using your social media platforms to elevate the voices of marginalized communities, share helpful information about related topics, and spread awareness about problems and solutions related to these often overlooked issues. You can find inspiration by following Auroraflow's [Facebook](https://www.facebook.com/auroraflowmassage), [Instagram](https://www.instagram.com/auroraflowmassage/), and [TikTok](https://www.tiktok.com/@auroraflowmassage) profiles. ## 5. Participate in and support local events Pride Parades and other community events represent a huge portion of the beauty and wellness community, but they often lack business support. In addition to hosting your own events, you can attend others that are happening in your area. Applying to be a vendor, sponsor, or even just attending to support inclusivity events can have a positive impact on your community. ## 6. Accessible resources Spreading awareness and support against common challenges marginalized individuals often face can help progress these causes. Auroraflow has resources, pamphlets, and information readily available throughout the business. You can print these yourself, collect them from providers (like your local Planned Parenthood and community shelters), or invite nonprofit partners to use your business to share helpful information. ## 7. Collect important details during online booking [Mangomint's Service Customizations](/blog/announcing-exciting-new-service-customizations-enhancements/) feature is best known for helping businesses offer add-ons and upgrades. However, this tool is also perfect for helping you create a more inclusive space. Auroraflow perfectly demonstrates this, offering booking options like: - First Floor (limited mobility) - En Español (with Spanish-speaking providers listed) - Masked Session - Quiet Session Low-light sessions, mirrorless appointments, and low-touch sessions are also common Service Customizations for inclusivity. ## 8. Build inclusivity in your space Not every small business has the funds to renovate its building. However, you can make small, affordable changes to your business now and design inclusivity into your future business plans. For example, switching out the bathroom signs to gender-neutral restroom markers is an easy short-term project. Meanwhile, building a new ramp might take some time and money. In the meantime, you can optimize your ground-level space to accommodate a variety of services. As mentioned above, Auroraflow demonstrates how you can use your online booking to accommodate those with limited mobility in your lower-level space. ## 9. Gender-neutral pricing Gendered pricing can further marginalize individuals of non-binary gender identities, isolating them from public spaces. Historically, these practices also include a "pink tax" — charging women more for the same outcomes as their male counterparts. Traditionally, gender-neutral pricing systems struggled to capture the extra time and work required by certain appointments. But now, software features (like Mangomint's Service Customizations) offer a solution. This feature lets you include add-ons for various factors that might pertain to your appointment, each of which adjusts the price and duration accordingly. For example, rather than "women's cut" vs. "men's cut," consider transitioning to gender-neutral pricing, like "long haircut" vs. "short cut." In this case, when a client selects "long haircut," the software can automatically create a longer appointment reflected in a higher price. ### Watch our Service Customizations video You can sell more add-ons, increase your revenue, and better manage your schedule. [Watch now](/videos/introducing-service-customizations/) ## 10. Update your Google Business Profile Attributes Google offers tags that you can add to your profile — helping clients find safe or accommodating spaces. These attributes are easy to update in the Google Maps app or through your online profile. Here is a quick [how-to guide from Google](https://support.google.com/business/answer/9049526?hl=en). Important tags include: **Under "Accessibility"** - Has wheelchair accessible entrance - Has an assistive hearing loop - Has wheelchair accessible parking lot - Has Auracast broadcast audio - Has wheelchair-accessible restroom - Has wheelchair-accessible seating **Under "Amenities"** - Has gender-neutral restroom **Under "Crowd"** - LGBTQ+ friendly - Transgender safe space ## 11. Train, educate, and support diversity in your staff Diversity and inclusivity training can help give your staff the tools they need to thrive in your business. You can partner with local nonprofits or training organizations to hear directly from the voices in your community. If this is not accessible to your business, you can also find a training program online. You should also strive to hire and equitably support a diverse staff, offering experience and representation for various races, cultures, sexual orientations, ethnicities, and religious backgrounds. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint salon and spa software There is no single way to promote inclusivity; this list is just a short preview of the creative solutions you can achieve. Mangomint is committed to improving our software to support businesses in their inclusivity efforts. You can launch a free trial or [book a live demo](/demo/) to get started today. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/intelligent-waitlist-is-here/ [All blog articles](/blog/) # The wait is over - Mangomint’s Intelligent Waitlist is here. This isn’t your typical waitlist. Our smart automations match new openings on the calendar to available clients on your list and instantly notify you. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) July 14, 2022 For years our customers have been asking us to build a waitlist feature. In fact, it’s been our #1 most requested feature. We hear you. After lots of research and listening to your input, we took our time to build the best waitlist feature in the industry (not to brag 😉). Today, we’re excited to announce that Intelligent Waitlist is available for all customers on all plans effective immediately. Unlike waitlists from other salon and spa software, ours adds a layer of “intelligence”. You no longer need to keep checking the waitlist when somebody cancels, reschedules, or a change occurs where a waitlist entry could fit in. You can trust that our system will automatically send you an alert. ## Adding entries to the waitlist Putting clients on your waitlist is incredibly easy. Create a waitlist entry by specifying what service and times a client was looking for, or alternatively use the “As soon as possible” option to get an alert when something opens up. If you want, you can also let clients add themselves in online booking. This optional feature makes it possible to collect the client details through the same seamless [online booking](https://www.mangomint.com/features/online-booking/) widget. ## Get alerts for openings Our system automatically detects any changes on the calendar and notifies you if any of the waitlist entries could potentially fit. This can happen when somebody cancels or reschedules or a staff member’s available hours change. The notification can be sent to a central email address for the front desk, or optionally you can also have email alerts sent to the service providers directly. ## Booking from the waitlist is easy When a new opening becomes available, our system makes it easy to book using the clients pre-filled details. _Pro tip: in order to not have to call or text the client and confirm that they still want to book this appointment, you can take advantage of our _[Express Booking™](https://www.mangomint.com/blog/introducing-express-booking/) feature. ## Let's see a practical example Let’s say Jasmine tries to book a color service for Wednesday at 5pm or Thursday anytime with Stella, but Stella is completely booked. You can simply add Jasmine to the waitlist. Set her availability to Wednesday evening or anytime Thursday and add the service and request Stella. Now, let’s say one of Stella’s Thursday clients cancels, our software will immediately email you to let you know that Jasmine is a fit. There will also be an alert at the top of the calendar so you can easily jump to booking that appointment. At that point, you may want to call Jasmine to make sure that she would still like to book this appointment, or alternatively use Express Booking to send her a text where she can complete it directly from her phone. ## How to get started To see how to enable Intelligent Waitlist for your account, please visit our [Learning Center](https://www.mangomint.com/learn/how-to-get-started-with-the-intelligent-waitlist/) or reach out to us in chat support. If you don’t have Mangomint yet and would like to see how this feature could help your business, please [start a free ](https://www.mangomint.com/trial/)[trial](https://www.mangomint.com/trial/) or [book a call with one of our experts](https://www.mangomint.com/demo/) to see it live. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/introducing-automated-flows/ [All blog articles](/blog/) # Introducing Automated Flows for personalized marketing Create highly personalized sequences of emails and text messages to rebook clients, welcome first-time guests, encourage reviews, upsell memberships, and more. **By **[**Abby Schmautz**](/blog/author/abby-schmautz/) Product Marketing Manager [FEATURES](/blog/c/features/) September 5, 2024 We’re so excited to bring you our most powerful release yet: Automated Flows. This game-changing feature is designed to solve a daily challenge every salon and spa faces: **how to create a personalized experience for every client from the moment they book their first appointment until they become a loyal repeat client who goes on to refer their friends.** Unfortunately, a lot of salon and spa marketing today is unremarkable, generic, and ineffective. Emails often end up getting stuck in spam filters or are simply not opened, while SMS “blasts” lead to clients getting annoyed or leaving messages unread. The reason for that is usually not that salon and spa owners are unaware of what a great experience would look like — it’s because the tools that exist today make it difficult to do it well once a business gets bigger and has thousands of clients. _Automated Flows changes that._ You can easily set up powerful flows that run on autopilot and make every client feel special by sending them highly relevant messages at the right time. Here are some examples of what you can use it for: - **Rebooking reminders **that are perfectly targeted based on previous visits - **Personal welcome messages **for first-time guests - **After-care instructions **for people receiving specific services - **Lost client campaigns **to automatically bring people back - **Nurturing sequences **for clients buying certain products - **Review requests **for your most loyal clients The possibilities are (almost) endless. We built this feature in a way that gives you an open canvas to create the most nuanced and relevant flows for your specific needs. We also put together over a dozen pre-built flow templates that you can customize to your unique requirements, allowing you to easily get started with Flows. Finally, if you would like to [book a 1:1 consultation call](https://calendly.com/mangomint/account) to make sure you can take full advantage of all the possibilities Flows has to offer, our team is ready to assist. Read on to learn more about why we built this feature and what makes it special. ## Why existing solutions aren’t good enough The reality is that many third-party marketing tools like Constant Contact and Mailchimp are too simple for what you need, just blasting out generic messages to large audiences who often don’t care or even remember why they are receiving your message in the first place. Others are way too complex. Tools like Klaviyo and HubSpot might _seem_ nice at first. In practice, they’re difficult to set up, tricky to integrate with booking systems like Mangomint, and just not designed for the unique needs of the beauty and wellness industry. Automated Flows is built specifically for salons and spas and lets you deliver personalized communication the way you always imagined it. Do it all directly in Mangomint, no need for any third-party tools or complicated setups. It’s also much more powerful and versatile than “automated campaigns” you may encounter in other booking software (if they even offer this at all). Their automations are usually too basic and hard to truly customize to your specific business. Automated Flows is different. It uses a **smarter approach that’s highly flexible and informed by client data inside your Mangomint account.** ## Use client data to power your message sequences Over time, your business will naturally collect a wealth of data about your clients. This includes information about past and upcoming appointments, products purchased, booking preferences, memberships and packages, gift cards, and more. Up until now, most of this data was effectively siloed and unusable for day-to-day salon and spa marketing. With Automated Flows, you now have the ability to make all this rich client data available to create highly personalized sequences of steps that your clients will “flow” through. Here are the basic building blocks of a flow: - **Triggers **-** **These are events that occur inside Mangomint and can make a client enter a flow. Examples: Appointment Completed, Sale Closed, Membership Started, Birthday, etc. - **Actions **- Actions are specific types of steps that “do something”. This could be a text message or an email, but it could also be a time delay to wait a certain number of hours, days, or weeks. - **Conditions **-** **These allow you to control the path of a flow. For example, after waiting 3 weeks, you could check if a client has a future appointment and take a different path depending on that. Using these building blocks, it is possible to create incredibly powerful and personalized communication that’s truly “set it and forget it”. ## Easily set goals and track performance Each flow includes the option to set custom goals, allowing you to track how many clients achieve specific outcomes such as booking an appointment, starting a membership, or purchasing a gift card. This is an effective way to monitor the performance of your flows and improve them over time. You also have the ability to review individual flow runs, giving you insight into each client that enters a flow. ## Pricing and how to get started **Automated Flows is available now on all Mangomint plans. **To browse our pre-built flows and build your first flow, open the new **Flows** app and [read these articles](https://www.mangomint.com/learn/help-articles/automated-flows/) to learn more. [Book a 1:1 consultation call](https://calendly.com/mangomint/flows-consultation) with our team to discuss how you can use Flows to drive more profit for your business. Flows uses a flexible credits-based system that allows you to pay only for messages sent. Each message consumes a number of marketing credits that is visible when you create the message and depends on factors like the length of the SMS. As before, you can purchase [marketing credits](https://www.mangomint.com/learn/updating-your-mangomint-subscription/#managing-your-marketing-credits) in bulk upfront, or you can set up auto-refill so you don’t have to manually do this every time your balance runs low. _Additionally, we will soon release the option to add a fixed amount of credits directly to your Mangomint subscription. _**_This will greatly reduce the cost per credit and will be a cost-efficient way to take advantage of the always-on nature of Automated Flows._** If you’re not using Mangomint yet, [start a free trial](https://www.mangomint.com/trial/) or [book a live demo](https://www.mangomint.com/demo/) to see Automated Flows in action. [**Abby Schmautz**](/blog/author/abby-schmautz/) is a Product Marketing Manager at Mangomint. She has a degree in New Media & Communication Technology and has held diverse roles in B2B tech spanning marketing, product, customer support, and operations. She loves the entrepreneurship and creative expression found in the beauty industry. One of her favorite things? Helping salons and spas thrive. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/introducing-automated-messages/ [All blog articles](/blog/) # Introducing Automated Messages Enhance your client communications with customized automated messages. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) September 24, 2021 Good communication is the key to great relationships and great relationships create loyal, happy clients. Life can be extremely hectic these days so effective communication with your clients and staff is more important than ever. Automated appointment confirmations and reminders have been available in our system for quite some time but we've just raised the bar. Our new **Automated Messages feature** **gives you a higher level of control over your client facing and internal communication**—in a truly innovative and easy-to-use format. ## You're in control Our Automated Messages features puts you in the driver's seat allowing you to **configure which messages are sent, when they are sent, and to whom.** You can now manage your messages in a timeline view based on specific events like appointment booking, appointment cancellation, and more. Additionally, send messages to clients and staff during the check-in process and completely automate client arrival when you use Automated Messages together with our [Waiting Room](https://www.mangomint.com/blog/welcome-to-your-new-waiting-room/) feature. ## Add your own custom text We made it possible to **update your messaging yourself—as often as you want.** Add your own custom text to email and SMS messages, see message previews in real time, and send examples straight to your phone or inbox. Give your messages a personal touch with: - Pre-appointment instructions - Cancellation and safety policies - Directions and parking info - A post-appointment thank you - and more Providing our customers with smart automations to make the day-to-day of running a business easier is at the core of what we do. Automated Messages lets you spend less time on the phone, **streamline your internal and external communication**, and offer your clients an amazing experience from booking to checkout. ## Ready to get started? If you already have Mangomint and are interested in this feature, please visit our [Learning Center](https://www.mangomint.com/learn/help-articles/automated-messages/) for more information. To learn more about Mangomint's Automated Messages feature and other [Smart Automations](https://www.mangomint.com/smart-automations/), [book a live demo](https://www.mangomint.com/demo/) or chat with us! [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/introducing-connect/ [All blog articles](/blog/) # Mangomint Connect: Web Chat, Phone Calls, and Texting Mangomint Connect is your new all-in-one communication suite. Seamlessly engage with clients through web chat, phone calls, and text messaging. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) October 22, 2025 _Note: As of August 1, 2026: Connect becomes Phone: $70 per month for unlimited calls and texting. All Mangomint customers have access to Web chat for free._ We're excited to announce the launch of [Mangomint Connect](/features/call-text-chat/): our powerful new communication suite designed specifically for salons and spas. With two new features and one exciting upgrade, **Connect helps you reach clients through your website, over the phone, and via text.** Stay connected with clients in the ways they prefer while keeping all your conversations organized and accessible in one place. Connect includes: - **Web chat functionality:** Let website visitors message you via online chat - **Phone call integration:** Make and receive calls through the Mangomint app - **Two-way texting:** Our trusted messaging add-on, now included in Connect ## New Feature: Web Chat Your website visitors have questions, and you have answers. Why not connect with them right where they are? With Web Chat, you can connect with both prospective and existing clients by giving website visitors a convenient way to reach you. This makes it easy to engage with new clients, **even when you're busy with appointments.** If you’re unavailable, visitors can leave their phone number, so you can follow up with a quick text as soon as you're free. Web chat includes: - An easy-to-implement chat window for your website - Custom welcome messages and phone number collection - Unified inbox in your Mangomint account for accessing all communications - Immediate desktop and push notifications ## New Feature: Phone Calls Multiple phone _lines_, multiple phone _bills_, and multiple _stress headaches_. Replace all of it with our new Phone Calls feature. Using the mobile app, you can now make and receive phone calls using one dedicated number directly in Mangomint. It’s **fully synced with your client list** so you can instantly see who’s calling or make calls from the client’s profile. You can also initiate a call through the desktop app, which sends a notification to your phone that automatically dials your client. Plus, when you're on the phone booking a client, the system will **automatically suggest scheduling the person you're on the phone** **with**. Saving you an extra step. By using one fully synced number for all client communication, you can **eliminate confusion**—for both your clients and your team. Here’s what you can do: - Take incoming and outgoing calls synced with your client list - Easily dial using the in-app keypad - View texts, calls, and voicemails in one timeline - Choose one number for calls and texts - Import your existing business phone number, if desired - Enjoy unlimited call minutes - Toggle on/off your availability to receive a call With this feature, you can **protect your time**. No more calls to your personal number at 11pm. You can easily control when you're available to receive calls with a simple toggle switch. ## Improved Feature: Two-Way Texting Mangomint customers have _raved_ about the ease and convenience of our Two-Way Texting feature, and now it's even more seamless. With Connect, there’s no more managing multiple inboxes or confusing the client with multiple phone numbers. Clients can now call the same number on their appointment reminders and confirmation messages. > “The texting ability in Mangomint is 10/10 and has helped us communicate even more efficiently with our clients.” —Mia from Hair Salon Fusion LLC ## Getting Started with Mangomint Connect Mangomint customers who have our Two-Way Texting add-on are automatically upgraded to Connect at no additional cost. If you don't have Two-Way Texting (or are new to Mangomint), you can easily upgrade your subscription for $75/month by enabling Connect in your settings. Visit our [Learning Center](/learn/) for more details. We can't wait to see how Mangomint Connect transforms your client communications and helps your business thrive. ## FAQs **Q: How is Connect different from calling and texting clients from a landline or personal phone?** A: With Mangomint Connect, all your client calls and texts live in your Inbox, allowing your team to track client communications and history in one central place. This eliminates checking multiple inboxes or managing staff who respond to clients from personal phones. Connect gives you control over staff permissions for making and receiving calls, viewing conversations, accessing client contact details, and more. Team members can also toggle their availability on or off, letting them control when they're ready to take calls. **Q: How does Web Chat benefit my business?** A: Web chat allows you to collect messages from new clients visiting your website in real time. Imagine a new client who visits your website and isn’t sure what service to book. Web chat allows them to quickly ask their question without having to call your business or leave the site and (hopefully) continue with their booking right then and there. **Q: I already have a phone line for my business. Can I transfer my existing number to Mangomint?** A: Yes, you can transfer your existing phone number. If you prefer to keep this number, we’ll walk you through how to transfer it to your account. Otherwise, you can get a new number directly through Mangomint to receive calls and texts when you sign up. **Q: Does the Phone Call feature include international calling?** A: International calls are available and are charged on a per minute basis. Fees depend on the country of the number you're calling. Our team can walk you through these fees when you're setting up Connect. **Q: What is the cost per location for Mangomint Connect?** A: It is $75/month for the first location, and $25 for each additional location. Each location receives its own dedicated phone number. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/introducing-express-booking/ [All blog articles](/blog/) # Introducing Express Booking™, a revolutionary new way to book appointments We're excited to announce a new feature that makes booking appointments over the phone easier and faster than ever before. Spend a lot less time on back and forth with clients and avoid mistakes. **By ****Daniel Lang** Founder / CEO [FEATURES](/blog/c/features/) November 2, 2021 Getting emails and credit card numbers over the phone sucks. It's time consuming and people make typos all the time. However, if you don't, you risk losing out on cancellation fees and won't have email addresses for reminders and marketing. Online booking would solve this problem, however many clients still prefer to book their appointments over the phone, and sometimes it's really the only way you can correctly schedule more complicated services. Our brand-new [Express Booking™](https://www.mangomint.com/blog/introducing-express-booking/) feature solves all of these challenges in a unique and innovative way that combines the convenience and speed of online-booking with the power and flexibility of phone booking. **See how it works:** 1. When creating an appointment in Mangomint, you now have the option to text a link to the client where they can review & complete their details 2. This allows you to only get their first name and phone number, and then have the client enter their remaining info (last name + email) as well as credit card details 3. It will also show your cancellation policy and ask them to accept it in order to continue 4. If the client does not complete the booking within the time limit you allotted, the booking will automatically expire In addition to that, Express Booking™ has a lot of advanced settings that make it possible to collect deposits or full payments, upload photos, and more. ## Use-cases for Express Booking™ This is a powerful and flexible feature that can be useful in many different scenarios. Here are a few examples: - Cut the time it takes to **book first-time clients **in half and avoid typos along the way - Give all clients a way to **review and confirm booking details** - **Collect and verify credit card information **in a secure way - **Charge deposits **at the time of booking - Store a record of **cancellation policy acceptance** ## What people are saying _"We always strive to give our clients the best experience. This feature makes booking easier for everyone."_** **-John Cohn, Venice Soleil _"The awkwardness of taking a credit card over the phone is real. Express Booking has eliminated that step."_** **-Lucy Walsh, Mangomint ## FAQ ### What happens if the clients don't complete the booking? You will be able to see how much time the client has left to complete the booking. If they miss the time limit, it will automatically send them a message that their appointment has been removed. You can still find the appointment on the calendar and bring it back if needed. ### We are legally required to collect proof-of-vaccination. Can this help? Yes, you have the option to enable an advanced setting that gives clients a way to upload proof of vaccination prior to their appointment. ### Will this help with fighting chargebacks? As part of completing the booking, we store information such as the IP address, device model, and the exact cancellation policy that was accepted at the time. This record can later be supplied as evidence for any chargebacks. ### Is there any additional cost to using this feature? No, all customers on Standard and Unlimited plans as well as older plans (before 2021) get access to this feature immediately. An active Mangomint Pay account is required in order to enable it. ## How to get started To enable the feature go to Settings > Calendar & Appointments > Express Booking and follow the instructions there. Visit our [Learning Center](https://www.mangomint.com/learn/help-articles/calendar/express-booking/) for a step-by-step guide. If you are not an active Mangomint customer yet, please consider [starting a trial](https://www.mangomint.com/trial) or [booking a call ](https://www.mangomint.com/demo/)with us to find out if we might be a good fit. **Daniel Lang** is co-founder and CEO of Mangomint, a leader in salon and spa software. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/introducing-group-bookings/ [All blog articles](/blog/) # Introducing Group Bookings in Mangomint Simplify the process of booking and checking out multiple clients at once with Mangomint's new group booking feature—designed specifically for salons & spas. Because friends don't let friends get pampered alone. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) June 26, 2025 Great news: **Group Bookings are here**—designed to make it simple for your salon or spa to schedule and manage group appointments. Whether you offer group manis & pedis or sees wedding and bridal parties, you can now easily schedule multiple clients at once. Our new Group Booking feature allows you to: - **Create group bookings from the calendar: **Your staff can easily book groups directly from the calendar and check out clients individually or all together. - **Book group appointments online: **Clients can book group appointments online and select the same or different services (if one bridesmaid needs a short hair up-do and the other one long hair—we've got you covered). - **Send individual notifications & forms:** Each client receives their own appointment confirmations, reminders, & [form](/blog/introducing-integrated-forms/) requests if needed. ## How to get started Group Booking is available for all Mangomint customers and can be enabled by going to **Settings > Calendar & Appointments > Scheduling Options > Group Appointments. **From there, you can **Enable group appointments **via the toggle to allow group booking from the calendar. To enable online booking of group appointments, simply turn on the **Enable in online booking **toggle. Not a Mangomint customer yet? [Sign up for a free trial here](https://www.mangomint.com/trial/) or [book a demo](https://www.mangomint.com/demo/) to try out Mangomint for your business. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/introducing-integrated-forms/ [All blog articles](/blog/) # Introducing Integrated Forms Integrated Forms is a seamless new way to create, customize, and collect important forms—all within Mangomint.  **By **[**Kayle Yanez**](/blog/author/kayle-yanez/) Content Marketing Manager [FEATURES](/blog/c/features/) October 14, 2022 _Note as of August 1, 2026: Integrated Forms is now available to all Mangomint customers for free._ Keeping track of documents has always been a bit of a chore. Paper forms tend to get lost in the shuffle and digital documentation usually requires a third-party app integration. Today, we’re excited to announce **Integrated Forms**, a brand-new feature that enables you to template, customize, and distribute forms to clients, staff, and even visitors to your website—all within Mangomint. Whether it’s an intake form for a facial, a waiver for a chemical service, or internal SOAP notes, Integrated Forms lets you collect important information and store it directly in the client profile, no third-party app necessary. ## We supply the bricks, you build the castle Specify which services and service categories you need forms filled out for and how often you want to send them. Want to ensure you send a new client form only once? Easy. Need to refresh your client's record for each laser treatment? No problem. Create customized forms for internal staff, existing clients, and even prospects who visit your website. Here are just a few examples of what you can do with this new feature: - Create intake forms for massages and facials - Publish appointment request forms on your website - Customize tattoo consent forms with a digital signature field - Send hair extension contracts - Capture detailed treatment and SOAP notes  - Create a job application form and link to it directly from your website - Replace third-party form builders like WaiverForever, Jotform and Typeform [Integrated Forms](https://www.mangomint.com/features/integrated-forms/) lets you use short-answers, toggles, digital signatures, and much more to gather the information you need, any way you want. And with the ability to brand forms with your logo and colors, your intake forms, contracts, and waivers can be as beautiful as they are functional. ## Automation, accessibility, anywhere Integrated Forms allows you to automate the forms process. Choose when and how forms are sent, be instantly notified when responses are submitted, and automatically sync your information within Mangomint. Accessing your forms is easy — once a form has been submitted, you can view it at any time from the calendar or the [client timeline](https://www.mangomint.com/learn/client-timeline/). Even if your client forgets to fill out their form before their appointment, you can simply check them into the [Waiting Room](https://www.mangomint.com/blog/welcome-to-your-new-waiting-room/) and resend a link directly to their phone or have them fill it out on an iPad or Android tablet. ## Detailed treatment notes at your fingertips Spend less time keeping track of digital documents and offer your clients a seamless experience from the moment they book. With Integrated Forms, you can customize form templates for each service and service category you offer and document your client sessions with as much granular detail as necessary. Create comprehensive forms that make it easy for you to gather client information pre- or post-appointment, track their history, and stay up-to-date with their progress. ## How to get started Follow the instructions in our [Learning Center](https://www.mangomint.com/learn/help-articles/integrated-forms/) for a step-by-step guide on how to create your first template. You can create as many templates as you like and preview them at any time. To activate and send forms, add Integrated Forms to your subscription. If you don’t have Mangomint yet and would like to see how this feature could help your business, please [start a free trial](https://www.mangomint.com/trial/) or [book a demo with one of our experts](https://www.mangomint.com/demo/) to see it live. [**Kayle Yanez**](/blog/author/kayle-yanez/) is a Content Marketing Manager at Mangomint. He is a salon operations expert and software and technology specialist. Kayle holds a degree in Marketing and has partnered with some of the world's top haircare and skincare brands to help salon and spa owners grow their businesses through administrative training and education for over a decade. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/introducing-location-specific-phone-numbers/ [All blog articles](/blog/) # Introducing location-specific phone numbers Send texts and automated messages from a local phone number and easily manage conversations across locations. **By **[**Abby Schmautz**](/blog/author/abby-schmautz/) Product Marketing Manager [FEATURES](/blog/c/features/) March 29, 2024 When you’re managing multiple locations in your salon or spa business, client communication can get complicated _fast_. That’s why we’re thrilled to introduce our newest feature: **the ability to add additional phone numbers and assign a dedicated number to every location you have!** Now you can: - Assign a unique phone number to every location, or assign the same phone number to multiple locations — it's completely flexible to fit your needs - Send [text messages](https://www.mangomint.com/features/two-way-texting/) and [automated messages](https://www.mangomint.com/learn/help-articles/automated-messages/) using a phone number with a local area code that your clients will easily recognize - Manage access to conversations based on the locations where staff members work - View conversations for a specific location or see conversations across all locations at once ## Enhance the client experience with localized communication It's easy to **tailor your communications for different local audiences while reducing potential communication mishaps.** This is especially helpful when your clients visit more than one of your locations. Perhaps you’ve opened some LA-based salons in different locations such as Downtown, Burbank, Pasadena, and Venice. You can quickly **assign a dedicated phone number to each location and select your preferred local area code for each number.** When clients receive your texts and automated notifications, they’ll recognize the area code and can more easily distinguish between messages from different locations. Repeat clients can save each location's assigned number to see which location messaged them at a glance. ## Stay on top of conversations across locations Whether your business has two or 25 locations, you can **easily view texts and automated messages across all the locations that you have access to.** Get a real-time view of all incoming client text messages, plus all outgoing texts to clients, automated notifications, and [marketing emails](https://www.mangomint.com/features/email-marketing/). ### Centralize client communication Mangomint makes it easy to instantly communicate with your clients. [EXPLORE TWO-WAY TEXTING](/features/two-way-texting/) Prefer to focus on a specific location only? **Instantly switch between viewing conversations across all locations or only one location** so you're always in the loop. Choose whether you'd like to see open or closed conversations and then click the location name to view all conversations associated with that location's assigned phone number. ## Manage conversation access for staff members Use multiple phone numbers combined with location assignments to **easily manage your staff members’ access to the conversations for different locations.** [Learn more](https://www.mangomint.com/learn/business-setup-locations/) about assigning staff members to locations. This is perfect if you have staff members who only work at certain locations (like a front desk coordinator who only works at the Downtown and Venice locations). Admins can **restrict access so that staff members can only view conversations for their assigned work location(s) and associated phone number(s).** Streamline communication by letting your staff members focus only on conversations relevant to them while maintaining client privacy. ## Scale your multi-location business operations It's simple to run your entire multi-location business under a single Mangomint account. Besides using location-specific phone numbers, you can also: - Switch between locations and track client activity across all locations - Manage staff members across all locations - Adjust service menus and pricing per location - View reporting across locations [Learn more](https://www.mangomint.com/features/multi-location/) about operating a multi-location business with Mangomint. ## How to get started This feature is available for all Mangomint customers with multiple locations. To add additional phone numbers and assign them to your locations, go to **Settings > Business Setup > Phone Numbers**. [Read this article](https://www.mangomint.com/learn/phone-numbers/) to learn more about managing your phone numbers and their assigned locations. If you aren’t using Mangomint yet, [sign up for a free trial](https://www.mangomint.com/trial/) or [book a demo](https://www.mangomint.com/demo/) to see Mangomint in action. [**Abby Schmautz**](/blog/author/abby-schmautz/) is a Product Marketing Manager at Mangomint. She has a degree in New Media & Communication Technology and has held diverse roles in B2B tech spanning marketing, product, customer support, and operations. She loves the entrepreneurship and creative expression found in the beauty industry. One of her favorite things? Helping salons and spas thrive. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/introducing-mangomint-pay/ [All blog articles](/blog/) # Introducing Mangomint Pay Meet Mangomint Pay, our fully integrated payment solution that makes taking credit card payments easier (and more fun) than ever before. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) June 14, 2021 Anyone who runs a salon or spa knows that dealing with credit card processors, unreliable card terminals, and complicated statements can be the worst part of the job. The frustration continues when it comes time to reconcile payments with sales and appointments in your booking software. We're well aware of the complexities associated with running a business, which is why we developed Mangomint Pay to get rid of pain points like these.  ## Simplify your checkout process Payments shouldn't be painful. In the past, managing transactions between your card processor and booking software could be a manual and tedious task. With [Mangomint Pay](https://www.mangomint.com/payments/), you can see all of your transactions and even issue refunds directly from within the software. **Mangomint Pay gives you the flexibility to accept payments in the way that works best for you.** We've modernized the checkout process to improve the experience for everyone involved. Trigger payments on a client-facing iPad with the click of a button to prompt clients to pay, tip, sign, and choose how to get their receipt. **Along with front desk checkout,** **there are so many new ways to take payments:** - Connect our compact card reader to an iPhone or iPad for easy payments from the chair or on the go - Request payments via text message to allow clients to pay with _their own_ phones - Keep cards-on-file for an even faster checkout - Protect against no shows and last minute cancellations by requiring full payments or deposits during online booking Do you have staff members who manage their own payments? No problem. Mangomint Pay can **automatically route payments to service providers,** like room or booth renters, so you have one less thing to manage. ## Give your clients a better experience It really couldn't be easier. The front desk checkout experience allows your clients to pay and tip by tapping, inserting, or swiping their card. In addition, our compact bluetooth card readers support contactless payments like Apple Pay and Google Pay. The client-facing screen is branded with your custom color for a visually appealing checkout experience. Watch the Front Desk Display in action: Clients can also pay from the comfort of their own phones. Our self-checkout feature enables the service provider or front desk staff to send a text message with a request for payment. Paying for services and retail at your business is now as simple as getting out of an Uber or ordering delivery on your phone. Watch self-checkout in action: ## Ready to get started? Mangomint Pay provides you with fully integrated payments and a wide variety of checkout options for the most seamless experience software can provide. Not only that, you can now say goodbye to card processing companies, hidden fees, and purposefully confusing rates. If you already have Mangomint and want to get started, please go to your Mangomint account and [follow these steps](https://www.mangomint.com/learn/signing-up-for-mangomint-pay/). Signing up only takes a few minutes! As always, feel free to reach out in our chat support with any questions.  For businesses interested in Mangomint Pay and our software, [book a live demo](https://www.mangomint.com/demo/) or [chat with us!](#chat-link) [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/introducing-memberships/ [All blog articles](/blog/) # Introducing Memberships Memberships and subscriptions are going to be huge in the post-covid world of salons and spas. We're introducing a powerful set of features to help our customers take advantage of this trend. **By ****Daniel Lang** Founder / CEO [FEATURES](/blog/c/features/) August 13, 2020 First up, let's make sure we mean the same thing when we say "memberships". Examples of what we're talking about are: - "4 blow-dry's per month for $140" - "1 Signature Facial per month for $125" - "Unlimited mani/pedi's for $160 per month" You get the idea. **Basically any number of services for a fixed price, usually billed automatically every month**. Also there might be other benefits and perks like 10% discount on all retail, 15% discount on other services, complimentary add-ons, etc. These are just a few examples of what you can do. _The features are now available to all of our customers. As always, at no extra cost._ ## Quick Overview You can do A LOT with the new membership features, but here's the gist: - Set up any number of "membership plans" - Sell memberships to your clients - Automatically charge credit-cards on file - Automatic member emails, alerts, etc Take a look at our [memberships feature page](/features/memberships-and-packages/) to get a more detailed overview. ## Brand-New Client Portal Along with the membership features, we have also released a brand-new client portal for your clients to login. This is where they can see upcoming appointments, past visits, remaining services, update their credit card, and more. The client portal can also be customized to match the look of your brand and we can change the logo, background image, colors, etc. Take a look: ## How to learn more and get started? If you already have Mangomint, please contact our team via chat to schedule a 1:1 call where we can help you find out if this makes sense for your business and how you can get it set up. For new customers interested in Mangomint, we'd love to talk with you about your situation and see if we could be a good fit. Please [schedule a demo here](/demo/) or just [chat with us](#chat-link). **Daniel Lang** is co-founder and CEO of Mangomint, a leader in salon and spa software. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/introducing-payroll-processing/ [All blog articles](/blog/) # Integrated Payroll Processing in Mangomint Ditch your third-party payroll provider and run payroll in minutes with Mangomint's built-in solution for paying your salon or spa staff. **By **[**Abby Schmautz**](/blog/author/abby-schmautz/) Product Marketing Manager [FEATURES](/blog/c/features/) June 26, 2025 Paying your staff members shouldn’t be a chore or take hours to complete. That’s why we’re thrilled to introduce Mangomint’s new** **[**Payroll Processing**](https://www.mangomint.com/features/payroll-processing/)** **feature—**a fully integrated payroll solution designed just for salons and spas**. We have all of your payroll needs covered: - Process payroll for your employees and contractors directly in Mangomint - Pay your staff members accurately and on time with multiple compensation methods supported (hourly, salary, commission, and tips) and unlimited payroll runs—we even handle tax calculations, payments, and filings so you don't have to - Give your staff members access to their pay stubs in their own Mangomint account - Use our updated, interactive payroll reporting to review all payroll details and make on-the-fly pay adjustments ## Give your payroll process a makeover Dread running payroll? You're not alone. With Payroll Processing, you'll no longer need to download multiple PDFs, do annoying manual calculations, and log into a clunky third-party system just to process your payroll. We’ve cut out the extra steps so you can **handle all of your payroll needs in Mangomint without the stress or hassle**. It's fast and easy to get your staff paid. We offer **unlimited payroll runs** (including off-cycle runs) at no extra charge. No sweat. No wasted time. ## Full-service payroll for your salon or spa Payroll doesn’t have to be scary (we promise). We handle all the complex details like tax calculations, payments, and filings for local, state, and federal taxes so you can **remain compliant with all local laws and regulations**. We'll also take care of things like deductions and reimbursements so your payroll process is **worry-free**. Our expert team will personally guide you through every step of the process to ensure you have a **smooth transition to Payroll Processing**. ## Make payday easy for your staff It’s simple to enroll your employees and contractors in Payroll Processing. They need just a few key pieces of information to get started. Workers can easily access their digital pay stubs in their own Mangomint accounts as needed. They can also set up direct deposit and receive payday notifications for **ultimate convenience**. ## Review and adjust payroll whenever, wherever Access all the reporting you need for payroll runs - even when you’re on the go. Our **updated, interactive payroll report** lets you view totals and daily breakdowns for staff members to see hours worked, sales, commission, and more. You can** instantly make pay adjustments anytime** for things like bonuses with just a couple of clicks. The new payroll report is **available now at no additional cost** on all Mangomint plans. Head over to the new **Payroll **screen to check it out. To learn more about the redesigned payroll report, [please visit our Learning Center](https://www.mangomint.com/learn/payroll-report/). ## How to get started You can add Payroll Processing to all Mangomint plans for **$50/month + $8/month for each worker.** To learn more, [read the Payroll Processing FAQ article](https://www.mangomint.com/learn/faq-payroll-processing/). ****[Book a call with our team](https://calendly.com/mangomint/payroll-onboarding) to sign up and start the onboarding process. If you don’t have Mangomint yet, [sign up for a free trial](https://www.mangomint.com/trial/) or [book a live demo ](https://www.mangomint.com/demo/)with one of our experts to see Mangomint in action. [**Abby Schmautz**](/blog/author/abby-schmautz/) is a Product Marketing Manager at Mangomint. She has a degree in New Media & Communication Technology and has held diverse roles in B2B tech spanning marketing, product, customer support, and operations. She loves the entrepreneurship and creative expression found in the beauty industry. One of her favorite things? Helping salons and spas thrive. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/introducing-product-usage/ [All blog articles](/blog/) # Introducing Product Usage With Product Usage, you can track products used during services and charge clients based on units used. After checkout, your inventory is updated automatically. **By ****Clara Winter** Editor [FEATURES](/blog/c/features/) April 21, 2026 For businesses that use products during their services, like [med spas](https://www.mangomint.com/solutions/medical-spa-software/), [hair salons](https://www.mangomint.com/solutions/hair-salon-software/), and [nail salons](https://www.mangomint.com/solutions/nail-salon-software/), keeping track of how much inventory you use during services can be a huge pain. _But you know that already_. That’s why Mangomint built **Product Usage**. ## What is Product Usage? Product Usage lets you attach specific products and quantities directly to your services in Mangomint, so that every time a service is performed, the right amount is deducted from your inventory. At checkout, you can add how much of the product you used during the service and the total appointment cost will adjust automatically. This is ideal for scenarios like: - Neurotoxins used during an injectables service, where the service price depends on the number of units used - Wefts used during an extension installation service, where the service has a set price but inventory still needs to be adjusted - Sanitary gloves, syringes, or other backbar products used during services but do not affect pricing ## What can you do with Product Usage? - **Add products used during each of your services: **Make products required or optional for a service, update unit pricing as needed, set default product quantities, and more. - **Enter product usage at checkout: **The service price will be updated automatically (no manual calculations needed). - **Track inventory changes automatically: **After a service with product usage is checked out, your inventory will be updated automatically. - **Create memberships & packages that include product usage: **Clients can apply their product credits toward services, just like service credits. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## What does this mean for your business? ✔️ Accurate inventory, automatically ✔️ Transparent client receipts ✔️ Understand your true cost of service ✔️ Powerful reporting built in ✔️ Works with memberships and packages ## Want a Deeper Dive into Product Usage? In this helpful tutorial, our team walks through Product Usage and covers everything you need to know: what it is, how to set it up, and how beautifully it works with other Mangomint features to simplify inventory for beauty businesses. **Key takeaways:** - Product usage automates both pricing and inventory by calculating service totals based on what’s used and updating stock automatically after checkout. - Setup is straightforward, but requires creating products first and enabling “this service uses products” for each service. - Pricing is flexible, allowing for per-unit services, add-ons to base prices, and manual adjustments at checkout when needed. - Inventory tracking happens automatically after each completed sale, reducing manual work and improving accuracy. - The feature is highly customizable, supporting multiple products per service, optional or required items, custom pricing, and compatibility with packages, memberships, and commissions. _Want the transcript? Grab it _[_here_](https://mangomint.wistia.com/medias/4z4ubmympe)_._ ## How to get started Product Usage is included in all Mangomint subscriptions and is now available in all accounts. New to Mangomint? [Book a free demo](https://www.mangomint.com/demo/) with one of our humans, or watch the video tutorial [here](https://www.mangomint.com/tour/). **Clara Winter** is the Copywriter at Mangomint. She uses her Psychology degree, UX design training, and digital marketing expertise to craft thoughtful, human-centered content that helps salon and spa owners grow their businesses. Fun fact: Clara knows her esthetician’s coffee order by heart and brings it to every appointment. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/introducing-service-customizations/ [All blog articles](/blog/) # Meet Service Customizations, our powerful new booking feature Deliver personalized client experiences while maximizing revenue with new service customization options. **By **[**Abby Schmautz**](/blog/author/abby-schmautz/) Product Marketing Manager [FEATURES](/blog/c/features/) May 26, 2023 We’re thrilled to introduce **Service Customizations**, a game-changing addition to [Calendar & Scheduling](https://www.mangomint.com/features/scheduling/) and [Online Booking](https://www.mangomint.com/features/online-booking/). Service Customizations provides a **powerful**, **streamlined** way to offer **completely customized services** to your clients. Service Customizations **opens up** **unlimited possibilities** for your business: - Sell optional add-ons for any service (e.g. premium massage oils, scalp detox scrubs, or nail art) - Allow clients to customize their appointments (e.g. request a silent haircut or post-cut styling) - Collect information about service preferences (e.g. massage focus areas) ## Give clients the choice they crave In the past, you may have avoided offering customizable services (or online booking entirely for certain services) due to a lack of control over specific aspects of the appointment or fear that it might over-complicate the booking process. Mangomint now offers a **comprehensive, flexible solution** for this problem, even for complex services such as hair coloring. **With Service Customizations you can:** - Create highly flexible customizations and add-ons for any of your services - Adjust pricing and/or service duration for specific customizations to create precise bookings - Add resource requirements to relevant customizations to ensure that necessary resources (e.g. rooms, equipment) are always available - View clients’ selected customizations and add-ons on the calendar, receipts, and via detailed reporting - Create internal-only customizations for your staff to document special requests or appointment requirements Now you can create customizations and add-ons that **play nicely with your unique services**. The result? A **win-win** **for your business and your clients**. Your clients will love the personalized touches and ability to see when certain choices result in extra charges or longer appointments. And, your business can grow even faster by increasing average sale prices. ## Eliminate calendar chaos There's no need for a complicated and messy service menu. Keep it simple and guide clients to choose the right options in one easy-to-use interface. Plus, your managers and staff can view everything at a glance on the calendar. When certain options change the standard service duration, Mangomint automatically books the perfect amount of time for the customized service. Appointments flow smoothly and scheduling mishaps are a thing of the past. ## Unlimited possibilities for customization Below are a few more example scenarios that showcase ways you can use Service Customizations to enhance your offerings. - **Increase or decrease the service duration based on selected options** - _Example: Add a nail art option (stamping, foil, stickers, etc) to any manicure. Increase the appointment duration by 15 minutes for 1-5 fingernails and by 30 minutes for 6+ fingernails._ - **Increase or decrease the service price based on selected options** - _Example: Offer a premium oil blend option to any massage for an additional $15 or a signature hair mask treatment for an extra $25._ - **Offer customization options that require a dedicated resource** - _Example: Add an LED light therapy session to facial appointments for an extra $50. Service Customizations works seamlessly with _[_Resource Scheduling_](https://www.mangomint.com/blog/resource-scheduling/)_ so you can have full confidence that your LED light therapy machine will be available during the scheduled time slot_. - **Break free from traditional industry norms and offer completely customized, gender-neutral services** - _Example: Ditch gender-based scheduling and use more relevant factors such as hair length and hair type to determine haircut pricing and appointment duration. Hot tip: Experiment with letting clients select whether they prefer a “Chatty” or “Silent” haircut to further enhance their experience._ It’s incredibly easy to tailor available options to fit your workflows and share customizations across multiple services. Dial in specific price and/or appointment duration adjustments to offer **top-notch service** to your clients while **maximizing your revenue potential**. ## How to get started Service Customizations is available now at **no additional cost on all Mangomint accounts**. To learn how to enable this feature and add customizations to your available services, please visit our [Learning Center](https://www.mangomint.com/learn/help-articles/services/service-customizations/) or reach out to us in chat support with any questions. If you don’t have Mangomint yet and would like to see how this feature can help your business, please [start a free trial](https://www.mangomint.com/trial/) or [book a call with one of our experts](https://www.mangomint.com/demo/) to see it live. [**Abby Schmautz**](/blog/author/abby-schmautz/) is a Product Marketing Manager at Mangomint. She has a degree in New Media & Communication Technology and has held diverse roles in B2B tech spanning marketing, product, customer support, and operations. She loves the entrepreneurship and creative expression found in the beauty industry. One of her favorite things? Helping salons and spas thrive. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/introducing-text-campaigns/ [All blog articles](/blog/) # Introducing Text Campaigns Keep clients engaged, reach the right audience, and meet clients where they are with our new Text Campaigns feature. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) March 31, 2026 [Text Campaigns](/features/campaigns/) are now live in all Mangomint accounts. You can quickly create one-time text campaigns that boost bookings, re-engage lost clients, promote specials, push memberships, and more. **Here are some fun marketing campaigns you could send:** - Mother's Day specials to everyone on your list - 15% off discount codes to clients you haven’t seen in 90+ days - Exclusive event announcements for clients with an active membership ## Build targeted text marketing campaigns With Text Campaigns, you can send mass text messages to your entire client list or target specific audiences using advanced filter options, like appointment history, membership status, client tags, and more. **You can filter your client list using different criteria such as:** - Client’s attributes (Birthday, tags, etc.) - Appointment history - Membership status - and much more You can even combine multiple filters to create a highly specific audience for targeted campaigns. Or, if you have a broader campaign in mind, you can send a text blast to all clients eligible to receive your marketing texts. **Once you decide which clients will receive your campaign, build it in just a few steps.** 1. Write your message and add images, emojis, or dynamic text like \[Client First Name]. 2. Preview your message and send yourself a test to make sure everything looks right. 3. Send the campaign immediately or schedule it for later. ## Measure and monitor campaign performance We give you all the data you need right in Mangomint to stay on top of campaign performance and find out which text marketing strategies work best for your salon or spa. After you send a campaign, view key campaign performance metrics like delivery rates, click-through rates, and failure rates. Find out which messages work (and which don’t) so your next campaign is even more successful than the last. ## Create two-way engagement When paired with Mangomint's [Two-way Texting](/features/call-text-chat/), your Text Campaigns become even more powerful. You'll see all your client's communication history in your Inbox and can reply directly from there. Let your client know they can reply with questions and get them booked. ## Launch promos with ease Here’s a few more campaign ideas you can implement immediately: - Seasonal promos and discounts (perfect for holiday seasons) - Members-only deals - Service-specific campaigns such as re-engagement campaigns for all clients who received facials in the last two months, or clients who have gone over four months without a haircut appointment - Text blast to fill your books on slow weeks - Announcements for upcoming special events - Special offers for clients who purchased a specific type or brand of retail product ## How to get started Text Campaigns is available now on all Mangomint plans. To create and send your first campaign, head to the Campaign screen and [read this article](/learn/create-and-send-a-text-message-campaign/) to learn more. This feature uses a credits-based system so you can pay as you go. Marketing credits cost 1c each. [Read this article](/learn/campaign-message-pricing/) to learn more about how marketing credits work. If you’re not using Mangomint yet, [start a free trial](/trial/) or [book a demo](/demo/) to see Text Campaigns in action. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/its-official-mangomint-is-a-great-place-to-work/ [All blog articles](/blog/) # It’s Official: Mangomint is a Great Place to Work® Celebrating our Great Place to Work® Certification and the company culture that earned us this special recognition. **By ****Sarah Bradshaw** Senior Talent Acquisition Manager [COMPANY](/blog/c/company/) September 8, 2025 Big news: **Mangomint is officially Great Place to Work-Certified™ for 2025!** 🎉 This one means a lot to us. Not because it looks good on a banner, but because it’s based entirely on what our employees say about working here. The survey showed that the vast majority of our team genuinely loves being part of Mangomint, and that’s the real win. ## More Than Just a Badge Getting certified isn’t just about checking boxes. Great Place to Work® digs into how employees _actually_ feel — about their leaders, their coworkers, their opportunities to grow, and the culture as a whole. The fact that our team gave such an overwhelming “yes” is something we’re really proud of. As Vander Thompson, our Director of People Operations put it: > _“We’re thrilled to be Great Place to Work-Certified™, but the real honor is knowing our employees truly feel this way. This recognition belongs to the team that makes Mangomint such a unique and inspiring place to work.”_ ## Why Mangomint is a Great Place to Work So, what’s behind the certification? Sure, the fancy perks are nice. But what makes Mangomint _truly_ stand out is the people. Trusting each other, creating space for new ideas, and feeling like they’re part of something meaningful—those are the highlights our team shared in the survey. That culture is what drives the work we do every day. That means creating a product that makes our customers’ lives easier and their businesses more profitable. As we grow, we’ll keep nurturing that trust, creativity, and shared purpose that make Mangomint a great place to work. ## Looking Ahead We’re deeply proud of this milestone, but what really counts is recommitting to it every day—for our team and the businesses we serve. And that’s exactly where we’re headed. ## About Great Place to Work® Great Place to Work® is the global authority on workplace culture. Their certification is recognized worldwide as the benchmark for employee experience, based entirely on what employees say about where they work. Every year, more than 10,000 companies across 60 countries apply to become Certified™. Learn more at [greatplacetowork.com](https://www.greatplacetowork.com/). If you’re looking for a place where people genuinely love what they do (and who they do it with), you might just find your next home at Mangomint. 👉 Visit our [Careers Page](https://www.mangomint.com/careers/) **Sarah Bradshaw** is the Senior Talent Acquisition Manager at Mangomint, where she helps build and scale high-performing teams. With nearly a decade of experience in Talent Acquisition and a passion for beauty and wellness, she brings a people-focused approach to growing great companies. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/lash-brow-service-menu/ [All blog articles](/blog/) # 30 Lash and brow bar service menu ideas Explore popular lash and brow service menu ideas, perfect for opening a new business or giving your current offerings a refresh. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) July 19, 2024 Your service menu is more than just a list of prices. It's a tool that showcases your expertise and highlights the transformative experiences you offer. Let's explore some of the most popular lash and brow services that can help your salon stand out and keep clients returning for more. ## Popular lash salon services ### 1) Classic lash extensions ($150+) As the core service fueling most lash salons, extensions create an enhanced appearance by professionally securing individual artificial lashes to the client's natural lash line. Detailing the process helps clients decide whether to upgrade to volume or hybrid extensions. ### 2) Volume lash extensions ($200+) Volume Lash Extensions deliver a fuller, more dramatic appearance by applying multiple lightweight extensions to each natural lash. They are great for special events or for clients who like a more bold and striking style. Outlining the steps involved can help clients choose additional options like lash crystals or colored tips. ### 3) Hybrid lash extensions ($240+) Hybrid lash extensions combine classic and volume techniques to offer a textured, natural, yet fuller look. They merge individual and volume lashes to achieve a balanced, versatile effect. Communicate the service details in your [online booking process](https://www.mangomint.com/features/online-booking/) to justify the prices. ### 4) Lash lift ($85+) A lash lift curls natural lashes from base to tip, enhancing their length and creating a lifted, open-eyed look that lasts for several weeks. It is ideal for clients wanting a low-maintenance curl without extensions. Clients can choose additional options like lash tinting or conditioning treatments. ### 5) Lash tint ($35+) Adding depth and richness, lash tint treatment provides a mascara-like effect that enhances the eyes without daily makeup. ### 6) Lash extension removal ($25+) Safely remove lash extensions while maintaining the health and integrity of natural lashes. Some salons include it for free if clients upgrade or get a new lash service. ### How we support lash and brow salons Mangomint supports lash and brow businesses with a robust suite of features and leading customer support. [Learn more](/solutions/beauty-salon-software/) ## Popular brow bar services ### 7) Brow shaping ($30+) Brow shaping is a fundamental service that includes consultation, trimming, waxing or threading, and finishing touches. Detail the process from consultation to finishing touches, highlighting the expertise involved in each step. You can boost revenue by suggesting adjacent services like brow tinting or lamination. ### 8) Brow tint ($25+) Brow tinting darkens brow hairs to create a fuller, more defined appearance. It is perfect for clients with lighter or sparse brows seeking added depth. ### 9) Brow lamination ($90+) Brow lamination is a semi-permanent treatment that lifts and straightens brow hairs for a fuller, more uniform look. Providing a clear overview of the procedure allows clients to decide whether to add tinting or conditioning treatments to their service. ### 10) Brow threading ($20+) This technique uses twisted thread to remove unwanted hair, creating a defined shape without chemicals. It is perfect for clients seeking a natural approach to brow grooming. ## Premium lash and brow salon services Offering premium treatments demonstrates your expertise, supports higher pricing, and enhances customer experience. ### 11) Mega volume lashes ($300+) For clients seeking the fullest and most dramatic look, Mega Volume Lashes utilize multiple ultra-fine extensions to create dense, voluminous lashes. ### 12) Color lash extensions ($150+) Adds color to your clients' looks. Available in various shades, these extensions enhance eye color and make a bold statement, perfect for clients looking to stand out. ### 13) Patterned lash extensions ($180+) Patterned lash extensions create unique and eye-catching designs. These intricate patterns offer a distinctive look for special events, setting clients apart and showcasing your salon's artistic capabilities. ### 14) Microblading ($500+)  Semi-permanent eyebrow tattooing creates hair-like strokes for natural-looking, fuller brows. It is suitable for those with sparse brows or seeking a low-maintenance routine. ### 15) Keratin lash lift ($100+) This treatment curls and lifts lashes while infusing them with nourishing keratin, resulting in healthier, more resilient lashes that require minimal maintenance. ### 16) Brow shaping lesson & Wax ($80+) Begin with a consultation to discuss the desired brow shape, followed by professional brow shaping and waxing. Clients will also receive a lesson on maintaining and styling their brows at home, ensuring they look their best between appointments. Explaining the commitment and care required helps clients see the value, encouraging them to consider maintenance packages. ### 17) Brow henna & shaping ($70+) Brow henna and shaping are the perfect choices for a longer-lasting, more defined brow. Henna stains the skin beneath the brow hairs for a filled-in appearance, while professional shaping ensures the best possible look. ## Lash and brow add-ons Expand your service menu with these add-ons for more personalized and comprehensive beauty treatments. Mangomint's [Service Customizations](/blog/introducing-service-customizations/) feature enhances your online booking process by allowing you to offer advanced add-ons to clients. ### 18) Lash conditioning treatment ($10+) This add-on nourishes and conditions your client's natural lashes, promoting growth and preventing breakage. Explaining the benefits encourages clients to integrate this treatment into their regular lash care routine. ### 19) Extended lash fill ($20+) Extend the lifespan of your lash extensions with a lash fill. Highlighting the benefits of lash fills can help clients appreciate the value of maintaining their lash extensions. ### 20) Brow serum treatment ($10+) Promote brow growth and strength with a Brow Serum Treatment. This nourishing helps to thicken and improve the health of brows. Highlighting the benefits of the serum encourages clients to incorporate this treatment into their regular brow care routine. ### 21) Brow shaping touch-up ($15+) This add-on is ideal for clients who want to keep their brows flawless between full shaping sessions. ## Customizing and detailing service options ### Watch our Service Customizations video You can sell more add-ons, increase your revenue, and better manage your schedule. [Watch now](/videos/introducing-service-customizations/) Customizing and detailing service options within your[ lash and brow bar menu](/blog/lash-brow-service-menu/) can enhance client experiences while streamlining appointment management and pricing. [Gathering detailed information during online booking](/blog/announcing-exciting-new-service-customizations-enhancements/) allows you to prepare thoroughly for each appointment, ensuring client satisfaction and operational efficiency. Consider these examples: ### 22) Lash curl types ($5 - $20+) Offer clients a selection of lash curl types that best complement their eye shape and style. Standard C and D curls can be included in the base price, while more specialized curls, such as L, LC, and M curls, which provide unique lifting effects, can have an additional fee. This customization ensures clients receive the exact look they want while accounting for the extra skill and time required. ### 23) Upgraded lash materials ($30+) Standard synthetic lashes are often included in the base service price, but clients may be interested in upgrading to different options on the market. For example, silk, mink, and cashmere lashes often cost more. ### 24) Brow tint shades ($5 - $25+) Standard brow tint shades like medium brown and dark brown can be included in the service price. However, you can charge an additional fee for more unique or custom shades, such as auburn or cool-toned blacks. This allows clients to achieve a personalized look that matches their hair color and skin tone, enhancing their overall appearance. ### 25) Lash and brow serum add-ons ($10 - $30+) Include serum treatments as add-ons to enhance the health and growth of natural lashes and brows. Clients can choose from various serum options, with standard formulas included in the service. Premium serums containing advanced ingredients for enhanced growth and conditioning can be offered at an additional cost. This option provides extra care and customization for clients looking to improve their natural beauty. ### 26) Brow lamination effects ($10 - $35+) Offer different lamination effects for clients seeking specific brow styles. Standard lamination for a sleek look can be included in the base service. You can charge an extra fee for more dramatic effects, such as fluffy or brushed-up brows, which require additional time and product. This ensures clients receive the desired result while maintaining an efficient service schedule. ## Brow and lash membership examples By offering [memberships](/features/memberships-and-packages/), you can provide consistent value to clients and generate steady, recurring income for your salon. These options build client loyalty and encourage repeat visits. ### 27) Classic lash membership ($120+ per month) A popular choice for clients who prefer a natural look with regular maintenance. An example of this membership level may include: - One full set of Classic Lashes every three months - One refill every month - 10% off all lash add-ons - Priority booking ### 28) Hybrid lash membership ($135+ per month) For those who want a mix of classic and volume lashes, offering a textured and versatile look. This mid-range membership level may include: - One full set of Hybrid Lashes every three months - One refill every month - Two free lash conditioning treatments annually - 12% off all lash add-ons - Priority booking ### 29) Brow perfection membership ($75+ per month) Ideal for clients who want to maintain flawless brows with regular shaping and tinting. An example of this membership can include: - Monthly brow shaping - Monthly brow tint - Brow lamination every three months - 15% off all brow add-ons - Complimentary brow highlighting once a year ### 30) Lash and brow deluxe membership ($150+ per month) The ultimate package for clients who want comprehensive lash and brow care. A premium membership level may include: - One full set of Volume Lashes every three months - One lash refill every month - Monthly brow shaping and tint - Brow lamination every three months - 15% off all lash and brow add-ons - Priority booking and exclusive access to new styles For more information and inspiration, you can find [6 salon membership examples here](/blog/salon-spa-membership-examples/). ### Sell memberships and packages Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software. [Explore membership features](/features/memberships-and-packages/) ## How to Price Your Lash & Brow Services While there are general pricing guidelines in the beauty industry, you'll want to tailor your lash and brow service prices to your salon's specific circumstances, including location, reputation, and service offerings. ### 1) Research local market rates Your salon's location significantly influences ideal pricing for lash and brow services. For instance, salons in upscale urban areas or high-cost cities typically charge more due to higher overhead and staff living costs. Regularly assess the prices of nearby competitors offering similar lash and brow services. This helps ensure you're not undervaluing your work or pricing yourself out of the market. Aim to position your prices competitively while reflecting the quality of your services. ### 2) Factor in quality and reputation Clients are often willing to pay premium prices for high-quality lash and brow services. Flawless lash extensions or perfectly sculpted brows can justify higher rates. As you build a loyal clientele and establish a reputation for excellence, you'll have more flexibility to [increase your prices](/blog/best-practices-for-salon-price-increase-notices/). ### 3) Consider service complexity Lash and brow service prices should reflect the complexity and time required for each treatment. For example: - A basic brow shaping might be your entry-level service - Lash lifts or brow lamination could be mid-range offerings - Full-volume lash extensions or microblading might be your premium services Ensure that your pricing structure accounts for the skill, time, and products required for each service. ### 4) Price additional elements carefully It can be tempting to offer small add-ons like lash removal or brow tinting for free. However, these services take time and use products, which impacts your bottom line. Consider pricing these elements separately or incorporating their cost into your base prices. ### 5) Implement a detailed service menu Rather than overlooking more minor services or add-ons, create a comprehensive online booking system with a detailed menu. This lets clients see exactly what they're paying for and manages your time and resources more effectively. ## The importance of descriptive lash and brow service menus Once you've finalized your lash and brow services and pricing, you'll need to create a detailed service menu. Carefully crafting your menu and booking process can offer benefits for your salon, including: - **Extra revenue and upselling:** Clients can only book services they know about. Detailed booking options can increase the value of each appointment. For example, a client booking a lash extension might add a brow tint if available. - **Transparency:** Clients want to know what to expect from their lash or brow appointment. A descriptive menu can clarify service details, duration, and pricing, especially for microblading or lash extensions. - **Customer satisfaction:** Clear information and customizable services with add-ons can lead to higher satisfaction and loyalty. Clients who understand their lash lift are more likely to be pleased with the results. - **Attracting new customers: **Including comprehensive details about your lash and brow services in your online menu makes it easier for potential clients to discover your business through organic search. Increased visibility can help attract new customers to your studio. Search engines like Google use your service descriptions to connect you with potential customers searching for specific treatments. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Try Mangomint's salon software The Mangomint platform effortlessly converts complex service menus into an easy-to-use online booking process. If your [lash and brow studio](/blog/8-powerhouse-studios-setting-the-standard-in-the-lash-and-brow-industry/) has five or more team members, why not explore what Mangomint can do for you? Start a free trial or book a [demo](/demo/) today to discover how our lash and brow software can support your business! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/leveling-up-muskoka-aesthetics/ [All blog articles](/blog/) # Leveling up Muskoka Aesthetics Nicole Manion tells us how she transformed her day spa into a med spa with the help of Mangomint. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [INDUSTRY](/blog/c/industry/) July 30, 2024 Nicole Manion is everything. Not only is she Miss Muskoka 2012, she’s the owner and founder of [Muskoka Aesthetics](https://muskokaaesthetics.com/), a med spa and boutique in Ontario, Canada where you can get a pedicure, botox, and everything in between. She also hosts "[Beauty Behind The Brand](https://beautybehindthebrand.buzzsprout.com/)," a podcast where she invites business owners to share the behind-the-scenes of running successful beauty brands. As if running a med spa and hosting a podcast wasn’t enough, she’s also the brains behind [Miskoka Beauty Inc](https://www.miskoka.com/). — a high-quality eyelash and eyebrow product line. It goes without saying, but she stays busy. I had the opportunity to steal some time in her hectic schedule to ask about her spa’s journey with Mangomint. Nicole sought a spa management software that could keep up with her and simplify her day to day. In 2022, Nicole transformed her day spa into a med spa, so she needed a booking software that could support her evolving business. After trying several booking platforms that missed the mark, she was recommended [Mangomint](https://www.mangomint.com/) by her spa owner mentoring group. After booking a demo and playing with the software herself, she was able to have Mangomint **“up and running at the spa in less than 72 hours.”** To support the change from day spa to med spa, she needed features [built specifically for med spas](https://www.mangomint.com/solutions/med-spa-software/). Some of her favorite Mangomint features that enabled her to level up her business are customizable forms, flexible online booking, two-way texting, email marketing, reports, inventory tracking, and client management. ## Seamless forms for med spa services Muskoka Aesthetics’s transformation into a med spa made [forms](https://www.mangomint.com/features/integrated-forms/) **“one of the biggest selling features.”** With dozens of services like Botox, Hydrabrasion, microchanneling, lasering, brow lamination, and more, organizing and streamlining the form intake process was vital. Mangomint's software offered the perfect setup to meet this need. When an appointment is scheduled, all necessary forms are automatically sent to the client following the booking confirmation. The form is attached to the appointment and the client’s profile for easy access during their visit. ## Highly customizable online booking Muskoka Aesthetics knows every client is unique. Their [online booking](https://www.mangomint.com/features/online-booking/) reflects that. Their clients can customize their service with add-ons, such Oxygen LED Dome, or service preferences, such as a silent appointment. Mangomint works in the background to ensure the price is modified for any customized services, the correct resources are booked for the appointment, and the time is adjusted accordingly. ## Upgrading client communication Nicole was able to centralize client communication with [Two-Way Texting](https://www.mangomint.com/features/two-way-texting/), **“so if anyone's messaged us over the night, instead of having our work phone with us all the time, we're able to access that through the text messaging SMS on Mangomint.”** This makes it easy for Nicole’s team to quickly message back and forth with clients while also viewing all communication history, including appointment reminders and confirmations, marketing emails, and more. > **“I love Mangomint for that \[messaging] feature because we're not having that question of when my appointment is, what time it's at. Clients are able to come in and there's no excuse for no-shows or cancellations because they're able to get in contact with us, and they have those reminders.”** ## On-brand email marketing “Aesthetics” is in the name. That’s why Muskoka’s email marketing has to be on par with its elevated branding. Mangomint’s [email marketing](https://www.mangomint.com/features/email-marketing/) feature allows Nicole to build beautiful campaigns and target clients based on appointment history, known preferences, and predicted service needs. With plenty of email templates that are easily customizable to Muskoka’s branding, Nicole is able to boost booking for specific services and stay top of clients’ minds. ## Improved reporting Nicole, like many owners, knows that when you don’t have meaningful business metrics, running a med spa is just a guessing game. With Mangomint, Muskoka is able to make decisions based on real-time data. Using the [reports](https://www.mangomint.com/features/reporting/) feature, Nicole is able to track inventory, payroll, sales, and more. > **“\[Mangomint] took the reporting to a next level to make me a better business owner as well as a more confident business owner. When managing a team as well as clients, there's so many moving parts with owning a med spa, and Mangomint has made it easy.”** ## Quick onboarding and reliable customer support When Nicole realized that her old software didn’t fit her needs, she quickly needed to move to a better solution. After hearing her fellow spa owners “raving” about Mangomint, she thought she ought to give it a try. In just a couple of days, she had all her data and appointments imported into Mangomint with the help of our dedicated onboarding team. The support doesn’t end there. Whenever Nicole has a question, Mangomint’s support team is always a couple clicks away. > **“Customer service at Mangomint is beyond next level. I can't say enough good things about it.** _Photography: _[_Nicole Johnson Photo_](https://nicolejohnsonphoto.com/) ## Try Mangomint’s med spa software Muskoka Aesthetics is a beautiful example of how successfully med spas can run on Mangomint. Mangomint’s HIPAA-compliant [med spa software](https://www.mangomint.com/solutions/med-spa-software/) simplifies online booking while streamlining complex service requirements. Our modern software supports your entire business, including [forms and charting](https://www.mangomint.com/features/integrated-forms/), [client management](https://www.mangomint.com/features/client-management/), [staff management](https://www.mangomint.com/features/staff-management/), [email marketing](https://www.mangomint.com/features/email-marketing/), [payroll processing](https://www.mangomint.com/features/payroll-processing/), and so much more. See how Mangomint could empower your business by starting a free trial or booking [live demo](https://www.mangomint.com/demo/) today. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/lola-rosa-head-spa-flourishes-with-mangomint/ [All blog articles](/blog/) # Lola Rosa Head Spa flourishes with Mangomint After quickly growing a small side hustle into a thriving multi-location business, Erika Stephenson needed a platform that could scale with her success. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/)[INDUSTRY](/blog/c/industry/) December 22, 2025 When Erika Stephenson opened [Lola Rosa Head Spa](https://www.lolarosaheadspa.org/) in Maryland, she was just looking for a weekend activity to keep herself busy outside of her 9 to 5. Now, two years later, she’s running **three booming locations**, managing a **ten-person team**, and somehow still working her **full-time job in public education**. (Superhuman. _We know_.) We recently sat down with Erika to hear how her Japanese-inspired head spa became a local sensation, what it’s really like managing rapid growth, and how Mangomint became her secret weapon for scaling without burning out. ### From “I can do that” to _booked out for months_ Lola Rosa is the first head spa of its kind in the DMV area, but Erika didn’t set out with plans to dominate the market. “I was just looking for something to do,” she laughs. Inspired by soothing halo water treatment videos on Instagram and backed by her cosmetology license, she stepped out on faith. One client turned into ten. Afternoons turned into back-to-back weekends. And before her one-year anniversary, Erika had **three fully booked locations**. > “In four months, we had a second location. In ten months, we had a third. It skyrocketed.” What started as a weekend side hustle became a full-blown business. ### Outgrowing her old system and finding a better way As the business expanded, her old software started showing its limits with scheduling, staffing, and communication capabilities. > With multiple locations and a full team, I needed a system that could actually keep up. I literally Googled ‘software system for multiple locations,’ and Mangomint was the first one that popped up.” She immediately fell in love with Mangomint's interface after watching our video tutorial. So much so, she didn't bother looking at anything else. “It just felt right,” she said. “I felt safe with you guys. Like my business was in good hands.” ### Staying connected _seamlessly_ Erika manages three different Lola Rosa locations and a ten-person team on top of her full-time job in the public school system. As superhuman as she is, it's impossible to keep track of every communication thread if your system isn't set up for easy scalability. With Connect, Mangomint's all-in-one communication suite, every phone call, text message, and web chat stays neatly organized and accessible, without Erika ever skipping a beat. > “We call it our virtual assistant. It handles things that used to take up so much of our time: form reminders, client follow-ups, even texting. My team can now focus on what they do best because Mangomint handles the rest.” Before Connect, clients would get messages from three different numbers: the landline, the spa phone, and sometimes a stylist’s personal cell. Now? One fully synced, branded line for all communications “Clients just know it’s us now. It feels more personal _and_ professional.” She loves that [web chat](/features/call-text-chat/#chat) works around the clock, letting visitors leave their contact information for Erika to follow up when she's available. “If someone’s on the site at 3 a.m., they can send a message. When I wake up, it’s sitting right in my inbox.” ### The real marketing MVP: Automated Flows Erika’s marketing game is strong, thanks to Mangomint’s [automated text and email campaigns](/features/automated-flows/). With the help of our in-house “Flows fairy” (hi Meredith!), Erika has automated: - A **new client offer **($20 off their first visit) - A **birthday flow **with cheeky, celebratory messages - **Follow-ups **based on services and interest forms - **Location-specific messages**, like door codes for certain suites - …and more on the way > “Since setting up the new flows, our books have been packed. Even if a flow only brings in two clients, that’s $350 in revenue. It adds up.” She’s already seeing the ROI and can’t wait to see what happens after a full year of them running behind the scenes. ### Payroll, but make it painless When we asked Erika how she felt about Mangomint’s [payroll](/features/payroll-processing/), her response was instant: > “Click, click, click. Done. Then I can go get drinks with my husband.” It’s really that simple, but always remember to do it in that order: first payroll, THEN tequila. ### A smooth transition makes all the difference For anyone on the fence about switching software, Erika gets it. She was hesitant too. > “I put it off for so long because I was scared. The data transfer, gift cards, client history—it felt overwhelming. But the onboarding experience with Mangomint was seamless. There wasn’t even a struggle day.” **Ready to run your business like Erika?** Try Mangomint free to see how good it feels to have your software actually work _for_ you. Start your [free trial](/trial/). [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/mangomint-free-trial-no-credit-card-no-time-limit/ [All blog articles](/blog/) # Mangomint free trial: No credit card, no time limit An inside look at how our free trial works and why we removed the time limit. **By ****Marissa Delgado** Director of Onboarding [COMPANY](/blog/c/company/) August 27, 2026 **(Updated August 2026)** Mangomint’s trial experience is free, doesn’t have a time limit, and allows you to fully experience the software before committing to anything. I’ve talked to a lot of salon and spa owners who’ve been locked into contracts, surprised with outrageously high [onboarding](https://www.mangomint.com/blog/switching-to-mangomint-without-any-downtime/) fees (sometimes $495!), or rushed through setup without any time to decide if they even like the platform. So when we redesigned our free trial in August 2026, we wanted salon and spa owners to feel 100% confident that Mangomint was the right choice for their business before they paid us anything. **As of August 1, 2026, Mangomint is free until you launch.** You can build out your entire account, from services to sample appointments, before paying us a single dollar. No credit card required and no contracts. Ever. Here’s how it works, what you can expect, and what it costs when you’re ready to launch. ## How can I try Mangomint for free? You can start Mangomint for free on [our website](https://www.mangomint.com/trial/). We create a fully customized trial experience for you based on the information you give us during set up. You’ll share: - The services you offer to get relevant sample data - How many service providers you have - Your business name and website - Your contact information ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## What can you test in Mangomint’s free trial? During Mangomint’s [free trial](https://www.mangomint.com/trial/) you can: - Add your business information, logo, and brand colors - Create your service menu - Book fake appointments on [the calendar](https://www.mangomint.com/features/scheduling/) - Test out our core features, like [online booking](https://www.mangomint.com/features/online-booking/), [memberships and packages](https://www.mangomint.com/features/memberships-and-packages/), [payments](https://www.mangomint.com/payments/), and [Automated Flows](https://www.mangomint.com/features/automated-flows/) When you’re ready to transfer your own data into your trial account, our team can help with all of that. For most systems, we can import the following: - Clients - Products / Inventory - Gift cards ## How long is Mangomint’s free trial? As of August 1, 2026, Mangomint’s [free trial](https://www.mangomint.com/trial/) does not have a time limit. You can explore, test, and build your system for however long it takes to fall in love with us. We want you to be absolutely sure we’re the right fit for you before you pay us anything. Generally, most businesses launch in less than two weeks. ## What does Mangomint cost after the free trial? As of August 1, 2026, Mangomint simplified its [pricing](https://www.mangomint.com/pricing/) model: - $120/mo per location + $10/month per user - All of our core features—[Express Booking™](https://www.mangomint.com/features/express-booking/), [Forms](https://www.mangomint.com/features/integrated-forms/), [Memberships](https://www.mangomint.com/features/memberships-and-packages/), [Virtual Waiting Room](https://www.mangomint.com/features/virtual-waiting-room/), HIPAA, [Staff Management](https://www.mangomint.com/features/staff-management/), [Reporting](https://www.mangomint.com/features/reporting/)—are included. - If you need a [Phone line](https://www.mangomint.com/features/phone/), Marketing credits to use [Campaigns](https://www.mangomint.com/features/campaigns/) and [Automated Flows](https://www.mangomint.com/features/automated-flows/), or [Payroll](https://www.mangomint.com/features/payroll-processing/) you can add those to your plan, too. #### Time to switch? Old, glitchy software is a drag. Mangomint's modern platform is beautiful, fast, and easy to use. With Mangomint you also get: - Top-tier customer support - Regular feature releases - Helpful learning center - _Bragging rights_ [Try it now](/trial/) ### FAQ **Q: Do you need a credit card to start Mangomint?** No. You can start Mangomint's free trial without entering any payment information, and you won't be charged unless you actively choose to launch. **Q: Is there a time limit on Mangomint's free trial?** No. As of August 1, 2026, Mangomint's free trial doesn't expire. You can explore and build out your account for as long as you need before deciding to launch. That said, most businesses are up and running in under two weeks. **Q: When do I start paying for Mangomint?** You start paying for Mangomint when you finish the onboarding process and officially launch with our software. Mangomint is free until you launch. **Q: Is my data safe if I decide not to launch with Mangomint?** Yes. Your trial account starts with sample data, so you can explore every feature without touching real business information. You choose when—or whether—to import your actual clients, products, and gift cards. **Q: Does Mangomint require a contract?** No. Mangomint runs month-to-month for every customer. There are no long-term contracts at any point. **Q: Can I try Mangomint on my own, or do I need to talk to someone first?** You can start entirely on your own—no calls required to begin exploring. If you'd rather have someone walk you through the platform first, you can also book a live demo. **Q: Can solo providers use the free trial?** Yes. While Mangomint is generally built for teams of two or more service providers, [solo providers](https://www.mangomint.com/blog/starting-mangomint-as-a-solo-provider/) can start a trial and join a [weekly onboarding webinar](https://app.livestorm.co/mangomint-1/onboarding-webinar) (or watch a recorded version) designed specifically for solo setup. **Q: What can I actually do during the free trial?** You can add your business information, logo, and brand colors, build your service menu, book sample appointments on the calendar, and test core features like online booking, memberships and packages, payments, and Automated Flows. **Q: How much does Mangomint cost after the free trial?** As of August 1, 2026, Mangomint costs $120/month per location plus $10/month per user, with all core features included. Optional add-ons are available for phone service, marketing credits, and payroll processing. **Q: How do I transfer my real business data when I'm ready to launch?** Mangomint's onboarding team transfers your data for free, including clients, products, and gift cards for most systems. The process typically takes about two weeks from start to launch. **Marissa Delgado** is the Director of Onboarding at Mangomint. As a salon owner, she brings over 15 years of industry experience to her role, blending creativity with business expertise. ## Related articles [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 [](/blog/why-were-returning-to-meta/) ### [COMPANY](/blog/c/company/) ## [Why we're returning to Meta](/blog/why-were-returning-to-meta/) By Daniel Lang  |  May 29, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/mangomint-is-now-hipaa-compliant/ [All blog articles](/blog/) # Mangomint is now HIPAA compliant Now you can store medical records and other client health data in Mangomint with full compliance. **By **[**Abby Schmautz**](/blog/author/abby-schmautz/) Product Marketing Manager [COMPANY](/blog/c/company/) July 25, 2023 _Note as of August 1, 2026: HIPAA compliance is now available to all Mangomint customers for free (with a signed BAA)._ We're committed to supporting the **unique privacy and security needs of med spas**, which is why we're thrilled to announce that **Mangomint has officially achieved compliance **with the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA). If you have a med spa or aesthetic clinic that handles sensitive client data, it's important to choose a booking software that meets your compliance needs while also delivering a **modern, elevated med spa experience**. ## Safely store client records Access all critical client data in one place and **keep client health data safe**. We make it easy to give every client a **personalized experience** with advanced med spa client management. You can **securely store sensitive data** such as contact details, birth dates, detailed treatment notes, client forms, messages, and appointment history in each personalized client profile. ## Collect and organize important client information Whether you offer fillers or microdermabrasion, documentation is an essential part of quality client care. [Build customized forms](https://www.mangomint.com/features/integrated-forms/) that easily integrate with your existing workflows and keep client documentation organized. - Create intake forms and questionnaires to collect information prior to appointments - Log consultation forms - Handle all of your charting needs - Write up detailed treatment and SOAP notes (Subjective, Objective, Assessment, Plan) to document client sessions and track progress over time - Collect information from prospects who are interested in your med spa services You always have full control over how forms are sent to clients and who is notified once they're submitted. ## Med spa booking made beautiful Secure and compliant doesn't have to mean clunky and ugly. Mangomint offers your clients a modern, elegant [med spa booking experience](https://www.mangomint.com/solutions/med-spa-software/). We support bookings for all kinds of med spa services and treatments, such as: - Injectable treatments like neurotoxins and dermal fillers - Laser hair removal - Aesthetician services - Microdermabrasion treatments - Chemical peels - Microneedling - Body sculpting/contouring treatments - And much more Allow clients to [purchase optional add-ons and customize their appointments](https://www.mangomint.com/blog/introducing-service-customizations/) for a truly luxurious med spa experience. ## We've got the legal details covered If you require HIPAA compliance, now **you can** **sign a** **Business Associate Agreement (BAA) **with us. This is a written agreement that outlines each party's responsibilities for safeguarding protected health information (PHI). It's important to remain compliant so that you can **protect your clients**, **protect your business and reputation**, and **avoid costly fines and penalties**. We'd be happy to send a copy of our BAA for your review. Just reach out to our team and we'll [guide you through the process](https://www.mangomint.com/learn/hipaa-compliance/). ## How to get started with Mangomint If you'd like to learn more about how our HIPAA compliant booking software can transform your med spa business, [start a free trial](https://www.mangomint.com/trial/) or [book a call with one of our experts](https://www.mangomint.com/demo/) to see it live. [**Abby Schmautz**](/blog/author/abby-schmautz/) is a Product Marketing Manager at Mangomint. She has a degree in New Media & Communication Technology and has held diverse roles in B2B tech spanning marketing, product, customer support, and operations. She loves the entrepreneurship and creative expression found in the beauty industry. One of her favorite things? Helping salons and spas thrive. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/mangomint-leadership-series-chantelle-donoghue-from-moda-salon/ [All blog articles](/blog/) # Mangomint Leadership Series: Chantelle Donoghue from Moda Salon As a celebration of Women's History Month, Mangomint has decided to feature some of the strongest women leaders on our blog. These women are passionate, dedicated, and excellent at what they do! **By ****Cassie Chernin** Marketing Manager [INDUSTRY](/blog/c/industry/) March 31, 2021 Moda by definition means “fashion, trend, style, vogue, fashion.” and that’s exactly what kind of statement Chantelle was looking to make naming her company, Moda Salon in 2010. Inspired by a trip to a barbershop in Mexico, Chantelle’s (and her now, husband) aim with Moda Salon was to create a place where you can get a haircut at a place that is fundamentally different from other places. Chantelle details that the way they set themselves apart is straightforward, “three words is all it takes, simplicity, detail and family.”  There was magic in the air when they returned from their trip and with some luck, a lot of elbow grease, and partnership, they opened their salon on the same street that Chantelle grew up on in June 2010. The story of Moda Salon seems to all relate back to Chantelle’s best advice she’s ever gotten in the industry, “don’t work in the business, work on the business.” In June 2010, they started as a small team of three and focused on specifically building their clientele. It was a challenge, she talks about, “We learned how to communicate efficiently, work together, find balance, and most of all, be together as a husband and wife at the same time as business partners.”  Since 2010, their family has grown by two -- two wonderful kids that also support their parents like their parents support them. The pandemic, like most salons, hit them hard. In May 2020, they took a month off and moved to a cottage to make an action plan. It was during that time,  her daughters saw her crying and her oldest said, “Do not worry Mommy, you can do it, you are my hero.” They decided to launch an e-commerce business and it launched in November 2020.  And while it took longer than expected, “They did not reach about web development and social media marketing back when I was at Ryerson University at 2008, she laments, “I had to take all the knowledge I gained in my time there and in Paris at Essec and architect a plan for the future.” They are now hitting their sales goals, and their revenue has seen growth every month since December! Chantelle has big dreams for the future. “My dream is to revolutionize the hair business, to mentor other salon owners, and teach about entrepreneurship, marketing, and branding.” And she mentions, that’s why she loves working with Mangomint, “I love that it puts us at the front of the fusion of technology and customer service.”  While Canada (like many other countries and areas) is still struggling with re-opening and the pandemic has hit hard, Chantelle is optimistic. “Moda Salon is stronger than ever. During our time in quarantine, we were able to reflect on our journey and decide the next steps for Moda Salon. We have grown, persevered and most of all, stuck together. We are painting our own future. Over the past 10 years, our family has grown. Each client that walks through our doors becomes part of a family, the Moda Salon family.”  **Cassie Chernin** is Marketing Manager at Mangomint. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/mangomint-named-one-of-inc-best-workplaces-for-2025/ [All blog articles](/blog/) # Mangomint Named One of Inc.'s Best Workplaces for 2025 Mangomint made Inc.’s 2025 Best Workplaces list—proof that when you build with intention, invest in your people, and lead with trust, great things happen. **By ****Sarah Bradshaw** Senior Talent Acquisition Manager [COMPANY](/blog/c/company/) June 17, 2025 We’re proud to share some exciting news: **Mangomint has been featured on ****_Inc.’s_**** 2025 Best Workplaces list!** This recognition is a testament to our incredible team and the fun, collaborative, and purpose-driven culture we’ve built together. Each year, _Inc._ celebrates the companies that are redefining what it means to create exceptional workplaces, and being chosen as one of **only 514 organizations nationwide** is a meaningful milestone for us. As we continue to grow, Mangomint remains grounded in the core values that guide us every day: trust, first-principles thinking, shared ownership, and intellectual honesty. ## How the list is chosen This award is more than just a line on a list. It’s a deep dive into company culture, employee experience, and organizational values. The selection process includes a comprehensive employee survey that gathers honest feedback on leadership, communication, engagement, professional development, and more. _Inc._ also evaluates benefits, perks, and culture-building efforts. Was our annual, company-wide Mangomeet offsite a highlight? We’d say so! ;) With a global team of 100+ people across 6 countries and 11 time zones, we’re honored that our team’s voice and experience placed us among the top employers of 2025. We’re feeling the love, and we’re just getting started. ## An intentional culture > _“This recognition is meaningful because it’s based on real feedback from our team. At Mangomint, we’ve worked hard to build a winning culture and create an environment where people are not only driven to do great work, but genuinely love what they do. Making the Inc. list is a direct result of the effort everyone puts in every day to make this a great place to work."_ > > — Daniel Lang, Co-Founder & CEO, Mangomint From day one, Mangomint was built with the intention to craft not only a standout product, but also an environment where great people can do their best work. Whether it’s our flexible work options, thoughtful benefits, or strong emphasis on collaboration, our team’s well-being influences every decision we make. ## About Mangomint Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years. We’re a fully remote, ambitious, and collaborative team that comes together in person every few months. As we continue to grow, we’re looking for high-potential, hard-working individuals who are driven to be part of a winning team. If that’s you, we’d love for you to check out our [careers page](https://www.mangomint.com/careers/)! We’re honored to be recognized by _Inc._ and deeply grateful to our team for making Mangomint such a special place to work. [Explore the full list of Inc.’s Best Workplaces 2025 here.](https://www.inc.com/best-workplaces/2025)**** **Sarah Bradshaw** is the Senior Talent Acquisition Manager at Mangomint, where she helps build and scale high-performing teams. With nearly a decade of experience in Talent Acquisition and a passion for beauty and wellness, she brings a people-focused approach to growing great companies. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/mangomint-ranked-as-the-1-salon-and-spa-software-again/ [All blog articles](/blog/) # Mangomint ranked as the #1 salon and spa software (again!) For the fourth consecutive year, Mangomint was ranked #1 in Customer Support and Ease of Use on Capterra and G2 for 2025. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [COMPANY](/blog/c/company/) July 22, 2025 After eight years of building the most intuitive, supportive platform for salons and spas, Mangomint remains grounded in its mission to make every beauty business more profitable. We built a software that’s fast, reliable, and saves our customers money in a tangible way. Our [marketing & automation tools](https://www.mangomint.com/features/automated-flows/) and [booking features](https://www.mangomint.com/features/online-booking/) **help thousands of salons and spas increase revenue,** reduce the amount of people needed to run your business, and improve client retention. Thanks to hundreds of glowing reviews from business owners using Mangomint every day, we’re proud to say our mission is paying off. **Mangomint has once again been ranked the #1 salon and spa software by both G2 and Capterra. (LFG! 🎉)** We're ranked #1 in G2's Spa and Salon Management and Medical Spa categories. We're also rated 4.9/5 stars on Capterra, making us the highest-ranked solution in their Spa Software, Salon Software, and Medical Spa categories. When compared directly to other software options, our friends over at [The Salon Business](https://thesalonbusiness.com/best-salon-software/) also ranked us the #1 best software for salons, spas, medical spas, and barbershops. Not too shabby. _N Natural Hair Studio’s team showing off their Mangomint swag_ __ These rankings aren’t based on hype—they’re based on real user reviews from real business owners in the beauty and wellness space. We’re making a real impact: in your daily operations, your budget, and your peace of mind, and we’re just getting started. ## What does "#1" actually mean? Mangomint being ranked #1 means salons and spas love us for our clean, modern interface. It means you can get up and running fast—on average, customers are successfully set up and running in less than 2 weeks. It means marketing and task automations that _actually_ save you time. And it means your clients get a seamless, beautiful experience every time they book with you. Your software should help you earn more, stress less, and focus on what you do best—whether that’s balayage, deep tissue massage, or just running your business without a dozen tabs open. ## But don’t just take our word for it... Franky Halloran, owner of [We Fucking Love Your Hair](https://ifuckingloveyourhair.com/), said: > "When we switched to Mangomint from our previous software, which we’d used for two years, our bookings increased by 20%." That’s not a fluke. It’s what happens when your tools work _with_ you, not against you. When your online booking, checkout, and team management are all on the same page (and that page isn’t giving you a migraine). Michelle Leach, the owner of [Pure Beauty Aesthetics](https://purebeautyaesthetics.net/), said: > “One of the things I appreciate most is how responsive and helpful their customer service team is. Anytime I have a question or need support, they’re quick to assist and genuinely care about the success of their users. Mangomint has elevated the way I manage my business, and I couldn’t imagine going back to anything else!” Our human-only, global support team is our **pride and joy**. Review after review, our customers rave about our responsive, friendly, and knowledgeable support experts. The team includes many industry professionals that spent years (or sometimes decades) in the beauty and wellness industry. They are all Mangomint experts that will go the extra mile to solve any issue a customer may have. Sarah Eickstaedt, owner of [Aspire Salon](https://www.aspiresalontemecula.com/), said: > “Mangomint is easy. The onboarding is efficient. The subscription is saving me money not only in its overall fees but by making it so I can eliminate additional software that I've used to run my business.” **So yes, we’re extremely proud of the shiny badges from G2 and Capterra. But we’re even prouder of what they represent: thousands of salons and spas getting the support they need to grow, thrive, and absolutely crush it.** ## Ready to experience the Mangomint difference? Try it yourself. [Book a demo](https://www.mangomint.com/demo/) and see why Mangomint is the software salons and spas can’t stop talking about. \#1 rankings are nice. A 20% jump in _your_ bookings? Even better. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/mangomint-ranks-49-on-deloittes-fast-500/ [All blog articles](/blog/) # Mangomint Ranks #49 on Deloitte's Fast 500 Mangomint has grown 2,264% over the past four years, securing its place among Deloitte's fastest-growing tech companies in 2025. **By ****Sarah Bradshaw** Senior Talent Acquisition Manager [COMPANY](/blog/c/company/) December 4, 2025 After an impressive growth rate of 2264% from 2021 to 2024, Mangomint has been ranked #49 on Deloitte Technology's exclusive list of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech and energy-tech companies in North America. This recognition is a validation of the bold choices we’ve made, the people who’ve helped us build and scale, and the clients and partners who believe in our mission. View the full list [here](https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2025-technology-fast-500-rankings.pdf). ## Why growth matters to us Ranking on the Fast 500 shows what’s possible when a team is aligned around a mission, trusted to do great work, and given the space to focus on excellence over noise. This kind of momentum opens new doors. It allows us to experiment more boldly, scale our ideas, expand across new markets, and deepen the impact we make every day. It also means that the work we do now will shape what this company looks like years from today. Which is one of the most exciting parts of working here! ## A milestone powered by people Behind every percentage point of our growth is a team of people who care deeply about craftsmanship, clarity, and solving real problems with elegance and impact. Every groundbreaking new feature, every meaningful conversation, every beautifully crafted design is driven by the belief that salon and spa software should feel effortless, empowering, and human. And as demand for Mangomint has surged, so has our team's ambition to build the best product for our customers. Being recognized as one of the fastest-growing companies in North America follows two other awards this year, celebrating our [workplace](/blog/mangomint-named-one-of-inc-best-workplaces-for-2025/) and [company](/blog/its-official-mangomint-is-a-great-place-to-work/) culture. For us, these achievements are deeply linked, and we know that great products come from teams who feel supported, trusted, and inspired. ## What we’re building next As we head into this next phase of growth, we’re focused on leveling up every part of what we do: **Deepening our product innovation** that raise the bar for what software can feel like - **Expanding our team thoughtfully **with people who are energized by ownership and crafting tools that truly help others - **Strengthening how we operate **with more clarity, more autonomy, and more opportunities to build things that matter Rapid growth is meaningful, but sustainable growth is powerful. At Mangomint, we’re committed to both. ## Looking ahead We’re incredibly proud of this achievement, but we're even more excited about what's coming next. We're growing (fast!) and we’re looking for people who want to build with purpose, solve meaningful problems, and be part of a team that cares about the details. If that sounds like you, [get in touch.](https://www.mangomint.com/careers/) And LFG! ## About the Deloitte Technology Fast 500™ Now in its 31st year, the Deloitte Technology Fast 500™ ranks the fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America based on percentage fiscal-year revenue growth over a three-year period. ## About Mangomint Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the [highest-rated](https://www.capterra.com/sem-compare/salon-software/?gclid=Cj0KCQjwo8S3BhDeARIsAFRmkONzVqpXcRTd9U5SXUn9GsHMtwaiuBTx_Q2xJqx5-7KvYJTvGVmnrn8aAu9KEALw_wcB\&network=g\&utm_campaign=%3A1%3ACAP%3A2%3ACOM%3A3%3AAll%3A4%3AUS%3A5%3ABAU%3A6%3ASOF%3A7%3ADesktop%3A8%3ABR%3A9%3ASalon\&utm_medium=ppc\&utm_source=ps-google) salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years. We’re a fully remote, ambitious, and collaborative [team](https://www.glassdoor.com/Overview/Working-at-Mangomint-EI_IE2539548.11,20.htm) that comes together in person every few months. As we continue to grow, we’re looking for high-potential, hard-working individuals who are driven to be part of a winning team. If that’s you, we’d love to chat! **Sarah Bradshaw** is the Senior Talent Acquisition Manager at Mangomint, where she helps build and scale high-performing teams. With nearly a decade of experience in Talent Acquisition and a passion for beauty and wellness, she brings a people-focused approach to growing great companies. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/mangomint-recognized-as-top-spa-softwares/ [All blog articles](/blog/) # Mangomint Recognized as One of the Top Spa Softwares We're so grateful to be recognized as one of the highest rated spa software of 2021 by Capterra, Getapp, and Software Advice. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [COMPANY](/blog/c/company/) November 16, 2021 2021 has been an amazing year for us, and we got recognized in multiple reports by Gartner Digital Market. We're excited to share that Mangomint got placed in several top categories, including Capterra's Shortlist for best spa software, Software Advice's FrontRunner for top spa software, and Getapp's Category Leaders for highest rated spa software. Well, that’s not all! With an overall rating of 4.9 out of 5, Mangomint has been one of the top-rated products on Capterra and other Gartner Digital Market websites. ## Our customers are the best All this would not have been possible without our wonderful customers. Here's what customers have to say about us on Capterra: _“Mangomint has proven to be the most important software/product for Floreana Nails. Everything about the product, client service, interface is exceptional. Mangomint is the clear leader in this space and I would go above and beyond to recommend this product to any business owner.” _****-Edison L. _"I am a raving fan of this software. Mangomint has helped me get a clearer picture of my individual staff members' performance as well as the business overall. The payroll reporting has saved me literal hours of my life. I love all of the reports they have to help me get a better handle on my business."_** **-Carly G. Want to review Mangomint? Click [here](https://reviews.capterra.com/new/187593). ### About Mangomint [Mangomint](https://www.mangomint.com/) is the next-generation software for salons & spas with intuitive design, fast workflows, and smart automations to help you run your business more efficiently. See [why we're different.](https://www.mangomint.com/why-mangomint/) ### About Capterra: [Capterra](https://www.capterra.com/) is the recommendation engine SMBs need to make the right software choice. Capterra enables SMBs to achieve their mission by delivering the tailored, data-driven recommendations and insights needed to make informed software purchasing decisions. Capterra is a Gartner company. For more information, visit [www.capterra.com](https://www.capterra.com/) [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/mangomint-voted-the-1-salon-and-spa-software/ [All blog articles](/blog/) # Mangomint voted the #1 salon and spa software The results are in: Mangomint was voted #1 in customer satisfaction and ease of use in G2’s Best Spa and Salon Management Software of 2023! **By **[**Kayle Yanez**](/blog/author/kayle-yanez/) Content Marketing Manager [COMPANY](/blog/c/company/) April 14, 2023 Mangomint’s mission has always been about _people._ We create software that hums in the background, allows you to automate the repetitive stuff, and helps you ensure your client experience is always top-notch. And we’re glad we kept our focus on you. Thanks to your feedback and support Mangomint has been voted the highest rated spa and salon management software of 2023 by G2 in their Spring 2023 Report. According to ratings from our real-life users, Mangomint ranked **#1 in customer satisfaction **and scored **100% in ease of setup, quality of support, ease of doing business, and ease of admin**. The only way we could’ve achieved such a huge win is by listening to you. Over the past six years, every update we’ve made to Mangomint has been informed by your feedback. Hundreds of customer visits, phone calls, emails, and chat messages later, we’re not only mindful of the unique challenges and redundancies that salon and spa owners face but are dedicated to addressing them in a meaningful way. But even the most full-featured software in the world is only as good as it is easy to learn. That’s why we put so much focus on making Mangomint intuitive, reliable, and _fast_. Our features are designed to streamline your business’s workflow while ditching the clutter and remaining accessible and easy. Thankfully, you agree! You also voted us the #1 Easiest To Use Spa and Salon Management Software of 2023, with a usability score of 9.3. G2 Grid® for Spa and Salon Management Software The word is spreading! See why spa business-building guru Addo Aesthetics named Mangomint their [#1 spa scheduling software to consider](https://www.addoaesthetics.com/4-scheduling-software) this year. And, as a 2023 Momentum Leader for Spa Management, we’re keeping up the pace this year. We’ve already started the year off with some of our biggest news and updates yet: - **The Salon Business** We began the year with a major investment into the community by acquiring [The Salon Business](https://thesalonbusiness.com/) - the leading online content and education platform for salon and spa industry professionals. Through The Salon Business, we’ll expand access to free, high-quality content and tools that empower business owners and service professionals. - **Two-way Texting** This game-changing new extension to Mangomint’s client communication capabilities enables you to [easily send, receive, and reply to client text messages](https://www.mangomint.com/features/two-way-texting/) right within the Messages tab and keep track of all your texts, emails and reminders in one place. - **Resource Scheduling** This major enhancement to Calendar & Scheduling lets you [automatically assign rooms and equipment to services](https://www.mangomint.com/blog/resource-scheduling/) when they’re booked and see them right on the calendar screen. **We’re only getting started**. In the coming months, we’ll be rolling out more exciting new features, sharing some major updates to HIPAA compliance, and big improvements to our payroll feature-set. **You share, we listen.** That’s how Mangomint got where we are today, and how **we’ll continue to grow with you**. We wanted to take this opportunity to thank our incredible community of business owners and professionals across the beauty and wellness space. Your feedback and support has been invaluable to paving the way for the future of the industry. We can’t wait to show you all the incredible things we have planned for 2023, so stay tuned and keep in touch. We’re always just a click away. [**Kayle Yanez**](/blog/author/kayle-yanez/) is a Content Marketing Manager at Mangomint. He is a salon operations expert and software and technology specialist. Kayle holds a degree in Marketing and has partnered with some of the world's top haircare and skincare brands to help salon and spa owners grow their businesses through administrative training and education for over a decade. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/mangomint-women-leader-series-introducing-gina-lafler-of-my-little-beautique/ [All blog articles](/blog/) # Mangomint Women Leader Series: Introducing Gina Lafler of My Little Beautique As a celebration of Women's History Month, Mangomint has decided to feature some of the strongest women leaders on our blog. These women are passionate, dedicated, and excellent at what they do. **By ****Cassie Chernin** Marketing Manager [INDUSTRY](/blog/c/industry/) March 5, 2021 Treat people the way you want to be treated. Treat people like they are human beings. While this shouldn’t be rare, it truly is. But it’s not the way Gina of My Little Beautique wants to run her business. With her dad’s voice ringing in her head, she explained that “without happy employees your business is nothing.” She couldn’t be more correct. In this day and age, we tend to forget the little things when we’re thinking big picture (and Gina is thinking big picture!) but she doesn’t forget her employees are the lifeblood of her company. “Still after almost 4 years, I always tell them a thank you before I walk out the door. They are a family to me. I love and appreciate all of them.”  My Little Beautique, a place that Gina says is a place “to get all your beauty needs from,” is expanding rapidly with the goal to provide exactly that, a place to fulfill all your beauty needs. Having opened in July 2017 as primarily a lash salon, they now offer microblading, body contouring, teeth whitening, and much more. She’s happy to provide a “good place to work...a well managed, happy second home to hone their skills & express themselves.” In fact, Gina is actively working on becoming a licensed manicurist. “Nails and nail art are my passion, I can not wait to be able to do what I love at My Little Beautique!” She has always been interested in the industry but sometimes life can get in the way, as we all know. “I started to get my Cosmetologist license about five years ago, but then I had two babies!” But now, her dreams are all coming true. Not only is she able to own her own business, but she’ll soon be able to offer her own services. Owning a business, getting her license, and raising two kids - there are truly no days off for Gina (and she’s still got time to binge Queens Gambit, and is currently reading The Survivors by Jane Harper!) Knowing many lash artists in the space has truly helped her build her business. When discussing what she wished someone had told her before she started her company, she talked about the value that they were able to bring to the growth stage, “it’s very helpful when your team is experienced in the industry.” That doesn’t mean she didn’t have her share of growing pains - “Building from the ground up is hard. I went through so many changes, I thought I knew exactly what I wanted but as time went on and having inspiration and direction from others helped build the salon to what it is today.” \_\_\_ My Little Beautique is located in Culver City, Los Angeles, California. [Find out more information here.](https://www.mylittlebeautiquela.com/) **Cassie Chernin** is Marketing Manager at Mangomint. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/mangomint-women-leader-series-meet-jessi-brock-of-good-medicine-acupuncture/ [All blog articles](/blog/) # Mangomint Women Leader Series: Meet Jessi Brock of Good Medicine Acupuncture & Massage As a celebration of Women's History Month, we have decided to feature some of the strongest women leaders we work with on our blog. These women are passionate, dedicated, & excellent at what they do. **By ****Cassie Chernin** Marketing Manager [INDUSTRY](/blog/c/industry/) March 2, 2021 There is a popular saying, one that I’ve heard a lot on Grey’s Anatomy (yes, I still watch regularly!) that I’m reminded of as I listen to Jessi Brock, from Good Medicine Acupuncture & Massage. “This is the way the world changes...with good people raising their babies right!” And while her clinic isn’t a child, the way she talks about it, you can tell she cares so strongly about her businesses and doing good.  The name of her business says it all, Good Medicine Acupuncture & Massage, she says, “I wanted something friendly and approachable, that captured our mission and services. Good Medicine was a perfect fit - because that’s exactly what we practice.”  It’s been a long time coming that Jessi would become the leader she is today. As a private practice massage therapist from 2009-2016, she learned a lot of the skills that would lead her today, “as of June 2020, I now have two locations in 2 different cities and have 20 employees.” and she hasn’t done it alone. Mentorship has been a key way that she’s grown. **__**Jessi sees herself as a healer by nature, “following a path into natural medicine was an instinctual progress for me,” but she also has a knack for business, “business practices have always made sense to me as well, and after learning and developing my craft, segueing into business ownership was a natural fit.” And if you are interested, she is starting to mentor other female business owners who are interested in growing from private practice to larger business models. We love it! Women supporting women is how we can make our mark on this primarily patriarchal society.  Interested in becoming a woman leader in this space? Jessi has some great advice. “Hire slow and fire fast, don’t follow the rules, you don’t have to do things by the book,” she explains, “Your business is personal - run things how they best work for YOU! Don’t ever be afraid to go against the status quo. Even if you fail, you learn.”  I think we can all agree that not following the rules sounds like an excellent plan. Everyone is different, and we all come from different mindsets, attitudes and ideals. Putting yourself in a box is not what Jessi Bock wants us to do, and I’m all in!  You can see that from Jessi’s income specific acupuncture pricing [seen here ](https://goodmedicinemt.com/sliding-scale/)where it details, “Your cost is reflective of your yearly income. No proof of income required. We trust you.” “I see nothing but good things and challenges to conquer on the horizon,” she explains as I ask about the future for her and Good Medicine.  And for the future of the industry? Jessi is excited. “We are really seeing a focus on people embracing self-love and self-care practices. I think our industry is about to witness some very exciting, innovative, and legitimizing leaders in the next few years!” We can clearly see Jessi Brock as one of those leaders. Please check her out if you are ever in Montana! I know I will. \_\_\_\_\_\_\_\_ Good Medicine Acupuncture & Massage has two locations in Montana. [Please find more information here.](https://www.goodmedicinemt.com) **Cassie Chernin** is Marketing Manager at Mangomint. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/mangomint-women-leader-series-stevie-lane-of-the-lane/ [All blog articles](/blog/) # Mangomint Women Leader Series: Stevie Lane of The Lane As a celebration of Women's History Month, Mangomint has decided to feature some of the strongest women leaders on our blog. These women are passionate, dedicated, and excellent at what they do! **By ****Cassie Chernin** Marketing Manager [INDUSTRY](/blog/c/industry/) March 11, 2021 On March 3, 2020, The Lane SF opened. Let me repeat that just for effect, because if you’ve been following along this new series - I like a good opening. On March 3, 2020, the Lane SF opened. It’s still open today! And they say miracles don’t happen.  But I don’t think this is a miracle, I think this is due to the joint leadership of Stevie and her husband Frank and their support system. “My husband and I spent years dreaming of opening our salon,” she explained, “All those years we envisioned calling it “The Lane” after our last name.  She’s not particularly upset about the pandemic impact on her business either. “The way humans interact has been completely reset by the pandemic and now we get to create a new way of servicing our clients. While this pandemic has been incredibly sad, I do think the global pandemic has made people prioritize their personal health, their communities' health, and the health of the planet.” There is a recipe for success I see emerging as I talk to her. People, people, people. There is proof (somewhere) that having a support system is incredibly valuable and Stevie has an amazing circle. Her biggest inspiration is her husband, Frank. “He has an amazing sense of self-confidence in his own capabilities and holds himself to high standards.  He is highly competitive and creative, which has served him to achieve his dreams. I like that he combs every aspect of his life with a fine-tooth comb and is consistently evolving to be the best version of himself. This ability to strive to be better and do better is energizing to me.” She also sees the value in mentorship, outside of her day-to-day sidekick. “Having a mentor has been a blessing through the whole process of planning, launching, and running my business.” She also hopes to become a mentor one day, because she thinks “it’s important to give back to your community industry.”  Stevie wasn’t always behind the chair. Her business acumen comes from eight years of competitive basketball. > “I learned that the team is as strong as the weakest member. You lead by example and never leave anyone behind.” Her support system has expanded with her new stylists, and she always wants to drive them to succeed as much as she can, “It is my dream to help my employees accomplish their goals.”  When she’s not running a salon or taking care of her twin toddlers (who apparently leave celery on her side table), she’s dreaming of the future. “I want to create my own hair styling products and color line,” she shares, “I think that professional hair color will keep improving and becoming better for the planet and our bodies. It’s amazing the improvements that have been made in the last 3 years. I’m stoked to see what happens and what I create.”  This all comes from her previous experience at a large high-volume salon. They used the traditional hair color and products and after years of working in that environment, she developed allergies to all the chemicals. And she was not alone, “I also noticed that the majority of my clients had more severe allergies than I.  At that time there were no other options for people, so clients would simply suffer through the reactions.” But Stevie, who would rather be an elephant than a hamster (for the tough skin), was living an incredibly healthy lifestyle outside work. She ate well, practiced yoga, used non-toxic skincare & makeup, but she was still coloring hair with toxic chemicals.  The Lane is the outcome of two years researching chemicals in beauty products and what they do to our endocrine and nervous systems. “I feel like it’s my purpose to educate what I have learned to my community and provide alternative, if not better, options.” **Cassie Chernin** is Marketing Manager at Mangomint. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/mangomint-women-leaders-series-leah-kirpalani-of-shop-good/ [All blog articles](/blog/) # Mangomint Women Leaders Series: Leah Kirpalani of Shop Good As a celebration of Women's History Month, Mangomint has decided to feature some of the strongest women leaders on our blog. These women are passionate, dedicated, and excellent at what they do! **By ****Cassie Chernin** Marketing Manager [INDUSTRY](/blog/c/industry/) March 22, 2021 Guys, Leah & I have something in common. No, it’s not that she owns one of the most fantastically marketed companies I’ve ever seen with Shop Good. It’s not that we both started companies focusing on clean beauty, all-natural skincare, and wellness products.  It’s that we can do a brilliant (truly brill) job of speaking in a British accent. There is a lot of value in that. I promise. While mine comes from Love Island, and hers is from Bridgerton (who could resist!), we both are passionate about honing our skill. And after that, our commonality differs -- primarily because she’s an epic boss leading the way in clean beauty in San Diego, and I’m just sitting at home propagating plants.  The name is not just that Leah is really good at shopping (maybe something else we have in common?), but a tribute to being “a one-stop-shop for all things good.” Let’s go back in time to figure out a little more about what “good” means.  On March 11, 2015, Leah sent her first marketing email. While now a full-functioning shop, with products, facials, and skin consults, Shop Good started as health coaching. “The inspiration behind my business is rooted in my eight years of unanswered chronic health issues I faced. Right before starting my first job out of college, my body and its immune system essentially broke down. From losing my hair to dealing with cystic acne to becoming allergic to basically everything I ate -- these were just a few of the symptoms that puzzled countless doctors. I longed for a space I could go to seek answers with people that understood me and what I was going through. With relatable and attainable recommendations and tools that could help me heal. It didn't exist at that time... at least not yet.” **“My hope is that Shop Good is just that. Not only are we a clean beauty + wellness boutique (online and in San Diego!) offering everyday essentials that are curated and filtered based on safety of ingredients... but we also strive to be a safe space where our customers can share their wellness stories and be inspired by new ways of taking care of their bodies. It's the space I so wish I had access to back then.”** She talks about her biggest inspiration, a woman who pushed her to start Shop Good. Justine Kahn, the founder of the best-selling skin care brand, Botnia started giving Leah facials in her San Francisco spa when she was during that critical health time. “She encouraged me to dream big, quit my corporate job, and start my own business in health and wellness. Her skincare brand was the first brand I carried at Shop Good.”  That’s not to say that Leah has created a magic potion, and everything is perfect. She has good advice for new people starting out, “Six years into it, you’ll still be figuring it out. While I was told things wouldn’t happen overnight, I don’t think any new business owner has any idea of the long and bumpy ride ownership really is.” Leah is looking forward to the future now. As we near the end of the pandemic, hopefully, with vaccinations on the rise, she’s excited to figure out how to get back into the high-touch oriented, in-person experiential, and service-based business she built. “Whew, it’s been a doozy of the year,” she says, “If we can be a small beauty business that perseveres and comes out of this difficult time even stronger, my dream is to build on this foundation and grow into additional space!”  There is something else Leah & I have in common - acknowledging the privilege we have and using that privilege to lift up others. She details how during COVID, there has been a renewed focus on self-care, critical self-love and inclusion. This is huge to the business of clean products. People are truly focusing on the impact that they have on the world. “Accelerated by the wild year we just witnessed, I think the movement is towards sustainable or zero-waste packaging and inclusive makeup and skincare offerings for all skin colors. If neither principle exists in a brand's deck, we likely won't consider bringing them on as a new brand.” **Cassie Chernin** is Marketing Manager at Mangomint. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/mangomint-women-leaders-series-lindsay-pierce-from-wax/ [All blog articles](/blog/) # Mangomint Women Leaders Series: Lindsay Pierce from Wax As a celebration of Women's History Month, Mangomint has decided to feature some of the strongest women leaders on our blog. These women are passionate, dedicated, and excellent at what they do! **By ****Cassie Chernin** Marketing Manager [INDUSTRY](/blog/c/industry/) March 25, 2021 There’s no arguing it. Lindsay Pierce is cool. I’m not saying I want to be her, but...I did just recently dye my hair blonde (yes, I did it at home and we can discuss this another time). A little different than my interpretation of being cool (come on, the tooth gems?), the best leadership advice she has ever got was on brand, “Be cool. It pertains to anything in life. Keep your cool, stay calm, stay strong. Don’t make decisions out of haste or anger. Take the time to reflect instead of reacting.”  Being cool (literally and figuratively) has driven Lindsay to great success. She currently owns WAX, a body waxing, and niche beauty treatment salon in West Hollywood on one of the busiest avenues in the country.  She took over ownership of WAX, which was originally founded in 2006, to modernize the vibe. She was tasked with “bringing WAX current with our times while preserving the foundation it was built on,” and you can clearly see her impact with the diversity and inclusivity seen on the website and social accounts.  Since then, it’s been a grind. “Say goodbye to days off and completely unplugging. A company is like a child, you may be “off” but your brain is never really shut off. Finding balance is  the true skill.” (and she has found some having recently binged Ginny & Georgia on Netflix, which I totally agree, has a “perfect amount of drama and juiciness.”)  Lindsay isn’t stopping her empire with WAX. As she talks about how she got into the beauty industry she shares, “I've always had an affinity for beauty and fashion. After getting certified and teaching yoga for a few years, I wanted to continue my career of connectivity across a different plain. Beauty just fit.” So it absolutely makes sense that her next step is going to be a new line of CBD, Mōrēs (coming soon!).  CBD is a powerful ingredient and that’s one of the reasons she’s decided to move into that arena. “The beauty industry continues to grow each year. With more advances in science and seeing how many natural elements cohesively blend with treatments we have been offering for years, the next power ingredient I see is CBD. The anti-inflammatory properties alone make it a must-have in your beauty product arsenal.”  While we’ve worked with Lindsay for quite some time (WAX has been a customer of Mangomint since 2019, and Lindsay worked at GBY Beauty WeHo with us since 2017) others are taking notice as well. They were recently featured in Refinery29 with their MacroBeauty series. “These are segments on different beauty treatments shot with an up-close view and described in detail by experts.” That’s not to say that Lindsay is a lone wolf kick-ass boss (I refuse to use the term girl boss if you haven’t noticed). Her team inspires her every day. “While beauty is our common thread, the women who make up and fuel Wax come from all different walks of life. A single mother, a daughter, a cancer survivor, entrepreneur, energy worker, the list goes on. Each woman brings something different to the table which sparks inspiration everywhere. We’ve curated a truly transformative space.” How beautiful is that, there really isn’t anything better that I know of than women supporting women.   Lindsay is absolutely someone to watch as she takes on the beauty industry further. We’re just excited to be along for the ride!  **Cassie Chernin** is Marketing Manager at Mangomint. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/massage-therapy-booking-statistics/ [All blog articles](/blog/) # Massage therapy booking statistics and insights Find the data-driven insights you need to optimize your massage therapy business to client booking and appointment preferences. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [INDUSTRY](/blog/c/industry/) August 23, 2024 By tuning into your clients’ appointment preferences, you can adjust your business practices to deliver a more personalized and profitable experience. Using recent sample data from 109,561 massages booked in Mangomint’s [massage therapy software](/solutions/massage-therapy-software/), let’s dive into data on client booking preferences. ## How massage therapy clients prefer to book their appointment Manual booking (such as phone or in-person scheduling) is the preferred method of booking massage therapy appointments. This is likely because many massage clients rebook at the end of their sessions or have routinely recurring appointments. In total, **43.38% of massage therapy appointments are booked online** compared to 56.62% of appointments scheduled via phone bookings, in-person scheduling, and automatically recurring appointments. > 43.38% of massage therapy appointments are booked online However, this online booking rate is still higher than other appointment types often found within spas, including facials & skincare (21.78% online booking) and injectables & fillers (21.89% online booking). In industries with predominant phone scheduling, it is helpful to leverage booking features tailored to streamlining this process, like [Express Booking™](/features/express-booking/). This tool texts clients a link to enter their contact and payment information during phone booking, alleviating the extra pressure and time requirements on your front desk staff. ## Which days are the busiest for massage therapists? **The end of the week is the busiest time for massage therapy schedules**, with nearly 50% of all massage appointments happening between Friday and Sunday. While Friday is a popular appointment day across beauty and wellness businesses, massage therapy businesses are unique in their weekend popularity. For example, other spa appointment types (like injectables and fillers) are more common earlier in the week, with Tuesday and Wednesday being the busiest days. This pattern seems to reflect the massage therapy industry’s longer appointment durations and the goal of achieving restoration and relaxation, which might be hard for clients amid other mid-week obligations. The busiest days for massage therapists are as follows: - **Friday** (18% of appointments) - **Saturday** (18% of appointments) - **Tuesday** (12% of appointments) - **Monday** (12% of appointments) - **Wednesday** (14% of appointments) - **Thursday** (13% of appointments) - **Sunday** (13% of appointments) ## The busiest time of day for massage therapists When creating your staff schedule, it is essential to plan around the expected appointment traffic. **2pm is the busiest time of day for massage therapy appointments**, accounting for 11.56% of massage appointment start times. While beauty sectors (like hair and nail salons) are busiest in the morning, this mid-day appointment preference reflects a common pattern among wellness businesses, likely as clients plan around work schedules, lunch breaks, childcare obligations, and other responsibilities. The busiest times for massage therapists are as follows: - **2pm** (11.56% of appointments) - **10am** (11.03% of appointments) - **12pm** (10.93% of appointments) - **3pm** (10.75% of appointments) - **1pm** (10.51% of appointments) - **11am** (10.15% of appointments) - **4pm** (9.92% of appointments) - **5pm** (8.97% of appointments) - **6pm** (6.33% of appointments) - **7pm** (3.83% of appointments) - **9am** (2.84% of appointments) - **8pm** (1.94% of appointments) All other service times account for less than 2% of massage therapy appointments. ## How common are massage therapy appointment cancellations? On average, **16.93% of massage therapy appointment bookings end in cancellation**. The massage therapy cancellation rate is lower than other spa service appointment types, including facials & skincare (21.78%) and injectables & fillers (21.89%). This difference could be because massage therapy appointments are often tied to routine appointments and extended service plans. > 16.93% of massage therapy appointment bookings end in cancellation Cancellation rates can have an impact on your massage therapy business’s schedule, availability, and bottom line. This number can be influenced by a few factors, including your [cancellation policy](/blog/how-your-old-salon-cancellation-policy-may-be-hurting-your-business/), whether you require a deposit or holding fee for booking, and whether or not you send automated appointment reminders. Making these adjustments in a massage therapy booking and management software can help lower your cancellation rate and protect your business from financial losses. For example, Mangomint can require deposits during online booking, save the client’s card on file, ensure clients acknowledge & accept your cancellation policy before moving forward, and automatically remind clients of their upcoming appointment times within your rescheduling window. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint massage therapy management software Mangomint provides an improved [online booking](/features/online-booking/) experience, which can help maximize your massage therapy operations and boost revenue. With our suite of [massage therapy management](/solutions/massage-therapy-software/) features, like advanced charting (including body charting, facial charting, and SOAP note support), client management, staff management, and time-saving automations, it is easy to understand why we are the highest-rated massage therapy software. You can explore Mangomint for free with a trial account or a [live demo](/demo/) to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/massage-therapy-packages/ [All blog articles](/blog/) # 7 Massage therapy package ideas and examples Explore massage therapy package inspiration for help creating relaxing new bundles in your business. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) August 30, 2024 [Massage therapy](/solutions/massage-therapy-software/) packages offer an accessible way to secure upfront payments and boost client loyalty. To help ignite inspiration for your business’s bundles, we have collected successful massage package examples from seven creative Mangomint massage therapists. ## 1) Bundle massages with amenity access and service upgrades When creating massage packages, it is helpful to consider all that your business has to offer. From accessible upgrades (like essential oils and hot stones) to advanced facilities (like pools, hot tubs, saunas, and steam rooms), you can transform traditional services into extravagant packages by extending access to your location's on-site amenities and available service upgrades. ### 120 Min Melt into Bliss Massage Package from Deep Roots Therapeutic Massage [Deep Roots Therapeutic Massage](https://www.deeprootsvail.com/services-1) (of Veil, CO) leverages this approach to create irresistible client packages. They bundle incredible services with full-day access to the spa's long list of dreamy facilities. For example, their 120 Min Melt into Bliss Massage Package includes: - Your choice of aromatherapy - Hot stones - Hot towels - CBD massage cream - Rosemary lavender hot oil scalp treatment - Hydrating face mask - Indoor hot tub access - Dry sauna access - Small gym access - Shower access - Outdoor hot tub access (summer only) ## 2) Combine massage offerings with other services for a spa day package You can also transform massage appointments by combining value from across your providers' collective expertise. Whether you offer different types of massages or entirely different services, this approach upgrades your massage appointment into a lavish spa experience. ### The Lava Experience Package from Lava Head Spa [Lava Head Spa](https://www.lavaheadspa.com/headspaservices) (of Coral Gables and Kendall, FL) perfectly demonstrates this with its luxurious branded packages. By flexing a For example, The Lava Experience package includes: - Neck, arm, and hand massage - Premium hair facial - Mini facial - Custom aromatherapy - Scalp oiling - 24k eye patches - Collagen lip mask ### Free package agreement template Package agreements can help protect your business from costly payment disputes. Download our free template to get started! [Read about package agreements](/blog/salon-package-agreements/) ## 3) Bundle pregnancy-safe services to create prenatal massage packages As prenatal massages help alleviate discomfort throughout the body, some spas extend the value of these appointments by packaging together additional pregnancy-safe pampering services. ### Nurturing Pregnancy Package from Coventina Day & Medical Spa [Coventina Day & Medical Spa](https://www.coventina.com/) (of Waterford, PA) perfectly captures the essence of prenatal massage packages. Their Nurturing Pregnancy Package combines relaxation and beauty services for a pregnancy-safe spa day. They also clearly outline safety precautions in their package description (such as a doctor’s release and at least 16 weeks of gestation), putting the client's worries at ease and setting expectations. The Nurturing Pregnancy Packages feature: - 60-minute Pregnancy Massages - Custom Bioelements Facials - Shellac Manicures and Pedicures ## 4) Offer creative upgrades to couples' massage packages When a couple books a massage together, it is typically because they need to get away, reconnect, and relax. Packages help encourage couples to think beyond the traditional massage bookings and embrace a complete day spa experience. ### Red Deer Steam and Spa Couples' Massage Packages [Red Deer Steam and Spa](https://reddeersteamandspa.ca/packages/) (of Red Deer, Alberta) offers an incredible selection of packages that encourage couples to spend a relaxing day together. Alongside a 30- or 60-minute couples massage, the packages feature different variations of the business's compelling core services, including: - Couples steam bath - Spa manicures - Spa pedicures - Express facials ## 5) Extend your offerings to build group massage packages While most spas offer couples' massage services, few venture into larger group booking opportunities (likely due to space or staffing restraints). However, as your business grows, you can tap into high-value group bookings, which are popular among events like birthdays and bachelorettes. ### Spa Parties from Mission Day Spa [Mission Day Spa](https://www.missiondayspa.com/menu) (of Wimberley, TX) showcases this strategy with their Spa Parties packages. With fun, upbeat branding, they encourage groups to turn any occasion into a spa retreat. Their Spa Parties include: - Accommodations for up to 6 guests - One-hour massage per guest - One spa facial per guest - A refreshment bar filled with coffee, tea, water (still and sparkling), and (at select locations) wine. ### Massage therapy management features As the highest-rated massage therapy software, Mangomint's tools are designed to streamline business operations. [Learn more](/solutions/massage-therapy-software/) ## 6) Leverage flexibility for hourly massage packages Unlike many other spa services (which may be tied to certain treatments or results), massage therapists have the advantage of being able to offer flexible hourly service packages. This approach lets clients tailor the duration of appointment bookings to changing schedules and preferences while offering the same stable revenue for your business. ### Hourly Package Discounts from Ideal Massage [Ideal Massage](https://www.myidealmassage.com/prices-savings) (of Lutz and Wesley Chapel, FL) offers stunning hourly service packages designed to meet a variety of client budgets and needs. Their creative structure rewards client spending with lower hourly rates — clearly communicating the value of these packages at every level. - 2-hour package: $216 (10% off, $108/hour) - 3-hour package: $288 (20% off, $96/hour) - 5-hour package: $420 (30% off, $84/hour) - 10-hour package: $720 (40% off, $72/hour) - 15-hour package: $900 (50% off, $60/hour) ## 7) Scale your massage services to build bulk package deals If you are looking for ways to improve cash flow and client retention, bulk service packages can help. This approach typically involves a higher volume of services purchased upfront at a discounted price — presenting a win-win opportunity for massage therapists and clients alike. ### 10 Session Packages from Lakeview Massage & Therapy [Lakeview Massage & Therapy](https://www.lakeviewmassageandtherapy.com/pricing/massage-packages-and-memberships) (of New Orleans, LA) demonstrates this with an impressive selection of bulk package deals for every massage category. They also showcase client savings by placing the comparative cost next to each package price, making it easier for clients to recognize their value. - (10) 60 Minute Massages: $850 (Compared to $1050 when bought individually). - (10) 90 Minute Massages: $1350 (Compared to $1650 when bought individually). - (10) 120 Minute Massages: $1850 (Compared to $2250 when bought individually). ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Explore Mangomint's massage therapy management software Mangomint's salon and spa software has tools to help massage therapists streamline every area of their business, including memberships and packages. Alongside our advanced charting, client management, email marketing, staff scheduling, and other features, it is easy to understand why Mangomint is the highest-rated massage therapy software. You can [schedule a demo](/demo/) or start your free trial to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/med-spa-booking-statistics/ [All blog articles](/blog/) # Med spa booking statistics and insights Explore trends in medical spa client booking behavior and preferences to support your business's data-driven strategy. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [INDUSTRY](/blog/c/industry/) September 20, 2024 Understanding your [medical spa](/solutions/med-spa-software/)'s client booking and appointment preferences can help create a roadmap to personalizing your client experience and maximizing your profit potential. Using recent sample data from nearly 20,000 injectable and filler appointments booked in Mangomint’s med spa software, let’s dive into data on client booking preferences. ## How med spa clients prefer to book their appointment Manual booking (such as phone or in-person scheduling) is the preferred method of booking med spa appointments. This is likely because many established clients rebook at the end of their sessions. In total, **21.89% of med spa appointments are booked online** compared to 78.11% of appointments scheduled via phone bookings, in-person scheduling, and automatically recurring appointments. > 21.89% of med spa appointments are booked online This online booking rate closely aligns with other core med spa services, like facials & skincare (21.78% online booking). Meanwhile, more traditional and casual spa services — like massages — have a higher online booking rate (43.38%). This difference is likely due to medical spas having high rates of new client booking questions (often asked over the phone), while existing clients tend to rebook at the end of each appointment. When dealing with predominant phone scheduling, you can streamline this process using [Express Booking™](/features/express-booking/). As your front desk answers client questions, this tool texts them a link to enter their contact and payment information rather than reading it to your staff over the phone. This boosts the accuracy of data entry while saving your front desk staff time. ## Which days are the busiest for medical spas? **The beginning of the week is the busiest time for med spa schedules, with more than 40% of all appointments happening between Tuesday and Wednesday.** Med spa businesses are unique in their early-week popularity, as Friday is often the busiest day across beauty and wellness businesses — including barbershops, [day spas](/solutions/day-spa-software/), [waxing studios](/solutions/waxing-salon-software/), and nail salons. This pattern seems to reflect the med spa industry’s need for appointment recovery times, with clients likely wanting redness or irritation to settle before their weekend plans. The busiest days for medical spas are as follows: - Tuesday (21% of appointments) - Wednesday (21% of appointments) - Friday (17% of appointments) - Thursday (16% of appointments) - Monday (12% of appointments) - Saturday (8% of appointments) - Sunday (5% of appointments) ### 16 essential med spa software features Manage staff members, enhance the client experience and improve operations. [Explore med spa features](/blog/medical-spa-software-features/) ## The busiest time of day for med spas When creating your staff schedule, it is essential to plan around the expected appointment traffic. **2pm is the busiest time of day for med spas**, accounting for 13.35% of appointment start times. While salons (including [hair](/solutions/hair-salon-software/), [nail](/solutions/nail-salon-software/), and [beauty salons](/solutions/beauty-salon-software/)) are busiest in the morning, this mid-day appointment popularity reflects a standard preference in spa businesses. This shift is likely because spa appointments can be more intensive — having a greater impact outside of the service window. This factor requires clients to plan around their responsibilities (like work schedules and childcare obligations). The busiest times for med spas are as follows: - 2pm - 13.35% - 11am - 12.66% - 10am - 12.57% - 12pm - 12.09% - 3pm - 11.43% - 1pm - 11.69% - 4pm - 9.15% - 9am - 6.03% - 5pm - 5.74% - 6pm - 2.27% - 7pm - 1.58% - 8am - 1.3% All other service times account for less than 1% of med spa appointments. ### Unlock advanced med spa support Explore Mangomint's features, including charting tools, form flows, HIPAA-compliant client management, and more. [Learn more](/solutions/med-spa-software/) ## How common are med spa appointment cancellations? On average, 22.25% of med spa appointment bookings end in cancellation. The med spa cancellation rate is similar to other spa service appointment types, including facials & skincare (21.78%). However, this is a higher percentage than most other beauty and wellness business types (from [barbering](/blog/barbershop-booking-statistics/) to [massage therapy](/blog/massage-therapy-booking-statistics/)). This high cancellation rate could be due to cold feet about needle services or because med spa appointments require certain skin conditions. For example, injections may need to be canceled last minute due to flair-ups in acne or cold sores. > 22.25% of medical spa appointment bookings end in cancellation High cancellation rates can hurt your med spa business’s availability and profitability. If you want to lower your cancellation rate and protect your business from losses, consider: - [Updating your cancellation policy](/blog/salon-cancellation-policy-guide/) to include sufficient protections for your business - Requiring clients to acknowledge your cancellation policy while scheduling their appointment - Requiring a deposit and card on file during booking - Sending automated appointment reminders leading up to the appointment All of these can be done in a med spa booking and management software like Mangomint. ## Mangomint medical spa management software Mangomint’s med spa software is tailored to help businesses grow their profits by improving operations — including customizable online booking processes. Alongside our suite of med spa management features, like advanced charting (including face charting, body charting, and SOAP notes) and time-saving automations, it is easy to understand why we are the highest-rated med spa software. You can try Mangomint for free or [book a live demo](/demo/) to get started today! ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/med-spa-consent-forms/ [All blog articles](/blog/) # Medical spa consent form templates and examples Find the medical spa consent form templates, examples, and insights you need to protect your business and its clients. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [TOOLS](/blog/c/tools/) August 9, 2024 [Medical spa](/solutions/med-spa-software/) consent forms are essential tools in protecting both clients and businesses from disastrous misunderstandings. Let’s explore informed consent templates, examples, and insights tailored to medical spas. ## Medical spa treatment consent form templates Informed consent for treatment is a vital part of any medical spa practice. These forms typically include three parts: ### 1. Med spa informed consent form: Giving clients all of the details To give clients the full spectrum of treatment information, medical spas start by providing an informed consent document. This form presents all the relevant details about the service, including disclosures, warnings, anticipated benefits, and more. ### Informed consent template Get our informed consent template \[PDF] straight to your inbox. [Get template](https://www.mangomint.com/blog/med-spa-consent-forms/#get-template) ### Informed consent example View an example informed consent form and how it might look integrated into a medical spa software. [View example](https://mangomint.co/TvNSze) ### 2. Treatment consent acknowledgment: Making it easier for clients to understand and consent Comprehensive informed consent documents are often quite long and complex. As such, it is usually followed by a consent acknowledgment form, offering an easy-to-read version highlighting key points. Have clients verify their comprehension and consent throughout. ### Treatment consent acknowledgment template Get our treatment consent acknowledgment template \[PDF] straight to your inbox. [Get template](https://www.mangomint.com/blog/med-spa-consent-forms/#treatment-template) ### Treatment consent acknowledgment example View an example medical spa treatment consent acknowledgment form. [View example](https://mangomint.co/5nuj5V) ### 3. Acknowledgment of pre-care and post-care instructions: Ensuring clients are ready before and after the treatment The information included in the consent forms (like expected outcomes) often assumes that the client takes the necessary pre- and post-care steps. As such, acknowledging these instructions is a vital part of informed consent. ### Pre- and post-care instructions template Get our pre-care and post-care instructions template \[PDF] straight in your inbox. [Get template](https://mangomint.com/blog/med-spa-consent-forms/#care-instructions-template) ### Pre- and post-care instructions example View an example medical spa pre- and post-care instruction acknowledgement intake form. [View example](https://mangomint.co/9w2eNd) ## Why medical spa informed consent matters In a 1905 landmark legal case, [_Mohr v Williams_](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7993430/), patient Anna Mohr consented to surgery addressing complaints with her right ear. While she was unconscious under anesthetic, her surgeon found the condition of her right ear was not serious enough to require surgery; however, he found a more severe condition impacting her left ear. As such, he switched the course of surgery. Despite his good intentions, this switch resulted in further hearing loss for the patient. This case was one of the first of many to shape our modern understanding and expectations of consent, **placing the responsibility on the medical spa delivering care**. Without informed consent, practitioners strip patients of control and assume responsibility for undesirable outcomes. Informed consent is vital for protecting the client-patient relationship by providing a few core benefits: - **Ensuring clients are compatible with your services**: As much as a client might _want_ your services, some simply are not compatible. Whether they have concerns about treatment risks, side effects, healing time, pain tolerance, or allergies, it is vital (for your business and the client) to double-check that the client is compatible with the service _before_ getting started. - **Promoting genuine client understanding of treatment**: Long and complex medical documents may be challenging for patients to read, leaving clients undergoing treatment they are not comfortable with or well suited for. This understanding is why treatment consent forms highlight the main points and require clients to acknowledge them before proceeding. - **Ensuring the time is right for consent:** Timing is another factor that can limit informed consent. If clients feel rushed into the service, they may compromise their understanding of the treatment. Many businesses require new clients to arrive \~15-30 minutes early for adequate consent form review. - **Protecting your business from liability**: By ensuring you have informed consent, you can protect your medical spa from liability and lawsuits that might arise from clients who experience uncomfortable side effects or treatment remorse. ### Unlock advanced med spa support Explore Mangomint's features, including charting tools, form flows, HIPAA-compliant client management, and more. [Learn more](/solutions/med-spa-software/) ## Factors to consider when creating medical spa consent forms Client care is at the heart of consent forms; however, there are other motivators to collect this vital information. State-level laws, insurance regulations, and medical laws/ethics may all apply to your medical consent forms. Other considerations may include: - **Type of treatment provided**, as some services may require more robust consent coverage. - **Minor vs. adult consent**, as there are extra considerations when gaining consent to treat a minor. - **Your assessment** of the patient’s understanding and ability to provide consent. As such, it is essential to have a lawyer in your area review all your medical forms to ensure they are compliant. ### 16 essential med spa software features Manage staff members, enhance the client experience and improve operations. [Explore med spa features](/blog/medical-spa-software-features/) ## You may need consent for more than your treatments While treatment consent is perhaps the most prominent in the industry, others might come to mind when considering medical spa consent. ### HIPAA consent or authorization form example and templates Medical spas may need HIPAA consent forms to collect, access, and store medical information related to the patient’s treatment plan. You can create a simple form directly in your booking software, [like the example here](https://mangomint.co/O70SJ7), for streamlined consent. For more specialized support, most US states (like [New York](https://www.nycourts.gov/forms/hipaa_fillable.pdf), [Texas](https://www.texasattorneygeneral.gov/sites/default/files/files/divisions/consumer-protection/hb300-Authorization-Disclose-Health-Info.pdf), [California](https://www.gov.ca.gov/wp-content/uploads/2019/10/CDCR-7385.pdf), [Florida](https://www.floridahealth.gov/diseases-and-conditions/aids/patient-care/_documents/4_dh3203_auth_to_disclose_confidential_info_final_6-25-19.pdf), [Ohio](https://dam.assets.ohio.gov/image/upload/medicaid.ohio.gov/Resources/Publications/Forms/ODM10221fillx.pdf), [Illinois](https://hfs.illinois.gov/info/legal/hipaa/hipaaprivacyformsalphabeticlisting.html), and others) offer a standardized HIPAA consent form template you can download, adapt, and use within your business. ### Photo release and media consent form If your med spa hopes to collect content for your website or social media, you will need a media release form, like the [example here](https://mangomint.co/SljWRR). Photo and media consent documents often include: - The type of media you hope to collect. - Intent of collecting media (for training, case studies, or social media sharing purposes). - Permission to share the client’s images or video. - Collection of the client’s social media handles. ## Mangomint medical spa booking software Medical spas need advanced booking and management features, and Mangomint’s HIPAA-compliant med spa software is tailored to help. We offer the integrated intake forms you need to seamlessly collect and verify client treatment consent, alongside intelligent charting with Image Markup. Paired with our payroll processing, email marketing, staff scheduling, client management, packages, memberships, and other advanced features, you can find all the support your medical spa needs in Mangomint. [Book a demo](/demo/) or start your free trial to explore our medical spa software solutions today. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/salon-email-marketing-ideas/) ### [TOOLS](/blog/c/tools/) ## [26 seasonal salon email and text marketing templates](/blog/salon-email-marketing-ideas/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Mar 31, 2026 [](/blog/tattoo-intake-form-examples/) ### [TOOLS](/blog/c/tools/) ## [Tattoo intake form examples and insights](/blog/tattoo-intake-form-examples/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Oct 4, 2024 [](/blog/salon-package-examples/) ### [TOOLS](/blog/c/tools/) • [GUIDES](/blog/c/guides/) ## [Successful salon and spa packages: 6 ideas and examples](/blog/salon-package-examples/) By [Emily Holzer](/blog/author/emily-holzer/)  |  May 15, 2024 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/medical-spa-service-menu/ [All blog articles](/blog/) # Med spa service menu: 25 treatment ideas and pricing examples Whether you're opening a new med spa or planning a brand refresh, we’ve collected a list of popular service ideas and tips to help when designing your menu. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) September 29, 2023 Your service menu is at the heart of your medical spa — it is how you represent your brand and communicate its value to clients. If you need inspiration while creating or updating your medical spa service menu, read on for the 25 most popular medical spa services and their average costs. ## Medical laser services ### 1. Laser hair removal: $100 - $400+ Medical spas often offer laser treatments to remove unwanted hair. According to the [American Society of Plastic Surgeons](https://www.plasticsurgery.org/cosmetic-procedures/laser-hair-removal/cost), the average cost of laser hair removal is $389. However, your ideal pricing here will depend on various factors, such as whether you price your services by session or completed treatment area. ### 2. Laser hair removal touch-up: Custom pricing While laser hair removal can have lasting results, many medical spas offer touch-up services to address healing hair follicles. Medical spas may include touch-ups in their service packages; however, you might still consider adding touch-ups to your service menu, as this will open your doors to customers who may have gotten their original service elsewhere. ### 3. Photofacials with intense pulsed light (IPL): $300 - $500+ Intense Pulsed Light (IPL) treatments can target skin concerns like sunspots, redness, and broken capillaries. According to the [American Society of Plastic Surgeons](https://www.plasticsurgery.org/cosmetic-procedures/laser-hair-removal/cost), the average cost of an IPL photofacial is $412. ### 4. Ablative laser skin resurfacing: $2,500+ Medical spa lasers can address skin concerns like acne scars, fine lines, and uneven skin tone. As an intensive professional service, ablative skin resurfacing has an [average service cost](https://www.plasticsurgery.org/cosmetic-procedures/laser-skin-resurfacing/cost) of $2,509. ### 5. Non-ablative laser skin resurfacing: $1,445+ Non-ablative laser treatment is slightly less invasive and time intensive, making the treatment more affordable — with an [average cost](https://www.plasticsurgery.org/cosmetic-procedures/laser-skin-resurfacing/cost) of $1,445. ### 6. Laser tattoo removal: $200 - $500 per session. Medical spas with the necessary laser technology, certification, and training can remove unwanted tattoos. Laser tattoo removal service [costs an average](https://www.plasticsurgery.org/cosmetic-procedures/tattoo-removal/cost) of $423 per session. ## Medical injection services You might wonder, “What are the most popular medical spa services?” After all, targeting the treatments with the most interest is an easy way to get your new medical spa off the ground. Injection services are often the most sought-after treatments — let’s take a closer look. ### 7. Botox injections: $200 - $800+ Botox is a popular treatment for minimizing the appearance of fine lines and wrinkles by temporarily paralyzing facial muscles. The cost of Botox can vary sharply between different states and treatment areas, so it is essential to reference competitor pricing in your region when building your medical spa service menu. ### 8. Dermal fillers: Price varies by type Dermal filler injections use hyaluronic acid, collagen, or other substances to plump skin, reducing wrinkles and adding volume. The price here can vary dramatically depending on the type of fillers you provide. ### 9. Lip filler service: $450 - $1,000+ Dermal fillers are commonly used to enhance lip volume and shape in a specialized lip filler service. The average price of lip fillers can range from $450 to $1,000+. ### Unlock advanced med spa support Explore Mangomint's features, including charting tools, form flows, HIPAA-compliant client management, and more. [Learn more](/solutions/med-spa-software/) ## IV medical spa services ### 10. IV hydration therapy: $100 - $250+ As the name implies, these med spas provide IV infusions for improved hydration and wellness. These treatments are a popular way to prepare for an athletic event, recover from a hangover, speed up illness recovery, curb illness side effects, or boost overall hydration. ### 11. Mobile hydration services: Custom pricing $150 - $300+ Some IV hydration medical spas offer mobile service — bringing the treatment to clients. Naturally, this service is a bit more expensive than in-office hydration, as it costs more to execute. The price here might also vary depending on whether you have a mobile unit or a mobile provider who completes services in the client’s home. ### 12. Vitamin and medication add-ons: Custom pricing Many IV hydration medical spas allow clients to include certain medications and vitamins in their IV bags. The pricing here often varies between add-ons. ### 13. Injectable vitamin and nutrient therapy: Custom pricing Also called a vitamin shot or an IM shot, these treatments may include nutrient or vitamin injections to boost well-being. The price will vary between injections, with common variants including glutathione injections and vitamin B12 injections. ## Other common medical spa services ### 14. CoolSculpting treatment: $3,200+ CoolSculpting is a non-surgical body contouring procedure that freezes and eliminates fat cells. According to [the CoolSculpting site](https://www.coolsculpting.com/eliminate-stubborn-fat/how-coolsculpting-works/), the average cost of treatment is $3,200. ### 15. Acne treatments: Custom pricing Medical spas may offer various treatments for acne — including extractions, facials, prescription skincare products, and LED light therapy. The average price of acne treatment will vary by service solution. ### 16. Microneedling: $75 - 300+ In microneedling, tiny needles create controlled micro-punctures in the skin to stimulate collagen production, promote dermal healing, and improve skin texture. As a newer service, [the average cost of microneedling](https://www.styleseat.com/blog/microneedling-cost/) service can vary. ### 17. Chemical peels: $500+ Chemical peels leverage a chemical solution to exfoliate and improve skin texture. They can help with acne, sun damage, and fine lines. The [average chemical peel price is $519](https://www.plasticsurgery.org/cosmetic-procedures/chemical-peel/cost). ### 18. Medical-grade skincare products: Priced per product Medical spas can make the most of every treatment by selling medical-grade skincare products to customers. Of course, the pricing on this service menu item will depend on the products you carry and their overhead costs. ## Day spa services What differentiates a medical spa from a dermatologist’s office? Many medical spas have more knowledge and experience around aesthetic and cosmetic concerns — which naturally can overlap with certain day spa and salon services. While every med spa is different, there are certain day spa services you might consider offering in your facility. ### 19. Massages: Custom pricing Massage therapy service is popular in both day spas and certain med spas with licensed professionals on staff. Your pricing here may depend on the massage type and duration. ### 20. Facials: Custom pricing Both spas and medical spas often provide facials designed to address skin concerns, such as dehydration, acne, or signs of aging. ### 21. Nail services: Custom pricing Some medical spas offer manicures, pedicures, and other nail service options to help clients make the most of their time in the facility. ### 22. Waxing: Custom Pricing Hair removal is a popular objective of spa services. Beyond specialty laser hair removal treatment, you might consider offering traditional waxing treatments in your medical spa. ## Service Customizations for medical spas When you present your online service menu using Mangomint’s med spa scheduling and management platform, you also access our advanced Service Customizations feature. This can be used to offer upsells that will increase your average service value or free clarifications that will improve your customer experience. ### 23. Pronoun clarification: Free You can create a service customization that collects clients’ preferred pronouns. Not only will this show that your medical spa is a safe space for all customers, but it will also help your conversations run seamlessly. ### 24. Extra consultation: Custom pricing Clients may present their medical spa professionals with questions unrelated to the service at hand. While some questions can be answered during a pre-existing appointment, other conversations require a bit more time. As such, you might consider creating a Service Customization for extra medical spa consulting — which will block more time on your calendar. ### 25: Scrubs and paraffin treatments: Custom pricing Body scrubs or paraffin treatments can offer the perfect luxury add-on to any medical spa service. Not only will this increase your average appointment value, but it will also help your clients leave feeling ready to book their next appointment. ### 16 essential med spa software features Manage staff members, enhance the client experience and improve operations. [Explore med spa features](/blog/medical-spa-software-features/) ## How to set your medical spa prices While we included the average costs of services here, it is up to your medical spa to decide what is best for your business. Your service menu prices will depend on a few factors, including: ### Medical spa geography Cost of living and commercial building expenses will vary by region — which should also be reflected in your costs to customers. Consider consulting the pricing of competitors in your area compared to their perceived quality, professional experience, and brand establishment. ### Education, training, qualifications, and certifications The quality, time, money, and effort behind your qualifications should be reflected in your service prices. ### Your spa's service structure How you choose to structure your services can have a significant impact on your pricing. For example, charging for a completed tattoo removal service will be much more expensive than an individual removal treatment. ### What you include in treatments Does your service involve anesthesia, include future touch-ups, or require aftercare products? Even the most minor inclusions can cost your medical spa more, affecting the treatment price. ### The cost of new technology Many clients want the “latest and greatest” — but, as you know, innovative tech comes at a price. You should expect to reflect the price of your technology in the cost of your services. ### Size and difficulty of the treatment area Medical spa services are often priced by treatment area. For example, laser hair removal for underarms is going to be much less expensive than back treatment — as the back is a larger and more time-consuming surface to cover. Similarly, if a treatment area is more challenging to address, it might require a higher price. ### Medical spa reputation It can feel like a risk to book at a [new medical spa](/blog/open-medical-spa/). As such, medical spas might need to start with lower prices to get customers through the door. Conversely, if your medical spa has a strong reputation that brings clients in from across the nation, your prices should be elevated to reflect this quality. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Upgrade your medical spa service menu with Mangomint. Mangomint's HIPAA-compliant medical spa software provides a customizable service menu that is seamless and attractive during your online booking process. Automating your medical spa booking leaves more time to focus on your business while our reliable software collects vital appointment information. These online booking and scheduling capabilities complement our staff management, client management, reporting, gift cards, and other essential features your medical spa needs to thrive. If you would like to experience the platform firsthand, you can try Mangomint for free today — or [book a free 1-on-1 demo](https://www.mangomint.com/demo/) to get started! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/medical-spa-tipping-etiquette/ [All blog articles](/blog/) # A complete guide to med spa tipping and etiquette Should your medical spa accept tips? Are clients expected to offer medspa gratuity? Find your answers here. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) September 25, 2023 In the US, tipping can be a sensitive subject — and the social expectations become especially unclear when you step into a [medical spa](https://www.mangomint.com/solutions/med-spa-software/). While some sources might suggest the solution here is simple, the answers to medical spa gratuity questions are rather complex. Here are some insights to help you navigate med spa tipping and etiquette. ## Tipping: the medical spa paradox Medical spas are a unique and helpful conjecture of two very different worlds: healthcare and spa services. Combining the best of both realities can offer exceptional convenience and care benefits to clients — but it can also present a tipping paradox that leaves professionals and clients feeling lost: - You would never tip a doctor’s office. In fact, many doctors are not allowed to accept gratuity. - Meanwhile, you would almost certainly expect to tip at a spa. (This etiquette may vary by country, but tipping is a standard practice for salons and spas in the US.) This paradox can leave medical spas in a tough spot. So, should you accept tips in a med spa? **While there are countless **[**ways to handle compensation**](https://www.mangomint.com/blog/salon-compensation-structures/)**, there are two especially common stances on med spa gratuity:** - Some medical spas decline all tips. - Other medical spas allow tipping for non-medical appointments and practitioners. Let’s take a closer look. ## Why many medical spas don’t allow tipping While clients might want to leave a tip for med spa providers, many facilities do not allow gratuity. Because medical spas are operated by licensed professionals, they often fall under the guidelines of medical practices. ### The legal considerations _Technically_, there are no US federal laws prohibiting tips for medical professionals. Federal regulations like the [Anti-Kickback Statute and the Stark Law](https://oig.hhs.gov/compliance/physician-education/fraud-abuse-laws/) do prohibit [referral programs](https://www.mangomint.com/blog/how-to-create-a-salon-referral-program-ideas-and-examples/) and financial incentives that could cloud ethical judgment. However, since gratuity is optional and occurs _after_ an appointment, many tipping supporters do not believe these legal umbrellas apply (though this is up for debate). The [Fair Labor Standards Act (FLSA)](https://www.dol.gov/agencies/whd/flsa/tips) tipping laws do apply to medical spas, though they primarily serve to protect employees from tip theft. Additionally, state-level laws may prohibit or regulate tipping practices for medical spas — which is why it is so important to consult qualified legal support in your area before making a final decision. Despite potential legal loopholes, soliciting tips as a medical professional is still ethically questionable. ### The ethical considerations Tipping practices could be scrutinized or punishable if they violate [The Code of Medical Ethics of the American Medical Association (AMA)](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3399321/). The ethical regulations on payment for medical professionals are meant to discourage unfair charges and inequitable treatment. You can find the [AMA’s Fees for Medical Services guidelines here](https://code-medical-ethics.ama-assn.org/ethics-opinions/fees-medical-services). Most of the formal guidelines around medical compensation use broad and vague language, making the exact applications unclear. Regarding these uncertainties, many medical spas feel it is better to be safe than sorry when it comes to gratuity. Additionally, medical experts often feel uncomfortable accepting tips — even where this is allowed. Instead, medical services are priced to ensure professionals can be compensated generously without needing gratuity. ### Support for tipping in medical spas So, why do some med spas support tipping? Despite restrictions for medical gratuity, many med spas can (and do) encourage tips for _**non-medical providers offering day spa services**_. These business segments operate more like a traditional spa, and their estheticians may be booth renters who rely on gratuity to offset overhead costs. In these cases, you may find tipping encouraged for non-medical appointments. Let's take a look at some examples. Would clients tip for Botox services? We can safely say that medical Botox tipping is not expected — and may be prohibited. This is a medical service completed by a licensed provider, and it already carries substantial upfront costs. But can clients tip estheticians for facials or laser hair removal treatment? In some medical spas, this is a resounding yes. Your outlook here will depend on your med spa’s policies alongside the laws and guidelines in your area. Of course, gratuity is always optional — so it is also up to the client to determine their comfort level with tipping where it is allowed. ## Tipping advice for medical spas The med spa tipping paradox can create tension in practices and local job markets. You want to stay competitive to retain staff members; however, you must also remain compliant with your local laws. Thankfully, some resources can help you along the way: ### 1. Consult a legal advisor Of course, it is up to your medical spas to stay aware and adhere to all the laws that apply to your business. No articles you read online (including this one) can substitute for personalized legal support. Consulting a qualified legal advisor in your area can provide confidence, security, and clarity for your business. ### 2. Assess your risks If you find yourself in an area where tipping laws are unclear, it is up to you (and your lawyer) to decide what is best for your business. Ultimately, your license is on the line if an issue arises. Do you feel comfortable accepting tips in your med spa? ### 3. Communicate your policy Communication is key. Once you have a policy in place, it is essential to clearly communicate the details to staff members and clients. Make your expectations clear during the hiring process, and be prepared to lose staff members or job prospects who might disagree with your decision. You can help combat staff turnover by ensuring your services are priced to support fair compensation for all employees. ### 4. Prepare your staff to enforce the rules Clients might feel uncomfortable when they are unable to tip spa professionals. If your medical spa decides not to accept tips, ensure you set your staff up for success. Make your tipping policy available online and in your facility to help avoid any client confusion. If a customer still tries to tip, your staff should be ready to put them at ease and breeze through any awkward conversations with an explanation of why the practice does not allow gratuity for medical appointments. Clients who sense resentment or reluctance from staff members declining tips might leave your med spa with a poor taste in their mouths. For med spas that permit gratuity after esthetic services, be ready to regulate tipping. A recent column in [The New York Times](https://www.nytimes.com/2023/08/09/style/tipping-cosmetic-medical-procedures.html) sparked outrage after a client mistakenly tipped their medical provider several hundred dollars while groggy on anesthetics. Both the client and the columnist understood the medical spa’s need to present a gratuity screen for non-medical services. Still, they criticized the clinic for accepting the tip without intervening. To avoid gratuity errors, ensure staff members are ready to avert medical clients away from the tipping screen. ### 5. Keep the right tools on your side A [HIPAA-compliant medical spa software system](https://www.mangomint.com/blog/mangomint-is-now-hipaa-compliant/) can help tailor your payment interface to include, exclude, or customize tipping options. With the right [medical spa software features](https://www.mangomint.com/blog/14-essential-medical-spa-software-features/), it is easy to manage your facility to your standards. Where does this leave med spa clients? How can you tell if you should tip at a medical spa? ## Client guide to med spa tipping: everything you need to know Tipping is not a “one size fits all” practice — especially in the world of medical spas. So, how can you navigate tipping etiquette during your appointment? ### 1. Check the medical spa’s policy The most important consideration in understanding tipping etiquette is the medical spa’s policy. It is best to check this before booking to prepare your expectations and find the right med spa for you. In general, medical spa policies will fall under one of five categories: - **Tips not accepted:** For the reasons listed above, your medical spa might have a strict “no tipping” policy. - **Included fees:** Instead of accepting tips, some medical spas will charge an extra upfront service fee to compensate all practitioners adequately. However, this should be a standard fee rather than a commission-based charge to comply with the Code of Medical Ethics. - **Circumstantial policy:** Let’s say you are at a med spa that offers both medical and traditional spa services. In these cases, clients might be expected to use their best judgment on gratuity. For example, you would be expected to bypass the tipping option after a medical service, like Botox and fillers. Conversely, if your appointment was with a non-medical esthetician who rents booth space in your med spa, tipping may be encouraged. - **Tips accepted but not expected:** Some medical spas will allow gratuity while explaining it is not an expectation. In these cases, you can leave a small tip if you feel your service was exceptional or leave a standard tip at the end of a service series. For example, clients under this policy might not tip after each laser hair removal appointment — but they may leave a tip after the entire service is completed. - **Tipping encouraged/expected:** Depending on local laws, some medical spas will actively encourage tipping. Before you object, there may be good reasons for this policy. While physician-led med spa services are often a no-gratuity zone, services led by other professionals might be more inclined to encourage tipping (much like you would at a standard spa). Consider asking your med spa for more details about this policy if you have any questions or concerns. ### 2. Find a med spa that meets your preferences Tipping can be a touchy subject that many individuals feel passionately about. Some clients might feel uncomfortable walking out of a spa without leaving a tip — while others might feel wary about tipping in a medical environment. Be sure to listen to your gut when booking an appointment. When possible, find a practice that meets your tipping preferences. ### 3. Don’t be afraid to ask You might find yourself nearing the end of your appointment when tipping uncertainty settles in. Instead of frantically searching for advice online, simply ask your provider about their tipping policy. It is better to raise this small question than leave yourself in an uncomfortable situation. ### 4. Other ways to thank your medical spa If your med spa does not accept tips, you might look for creative outlets to express your appreciation. Thankfully, there are plenty of other ways you can show your gratitude: - **Referrals: **Recommend your medical spa to friends, family members, and coworkers. Word-of-mouth advertising can be vital in helping local businesses grow. However, many medical spas cannot request or reward referrals under the [Anti-Kickback Statute](https://oig.hhs.gov/compliance/physician-education/fraud-abuse-laws/). As such, it is up to you to independently spread the word about your local med spa. - **Pre-booking: I**f you enjoyed your service, consider booking your next visit before leaving the office. Pre-booked services can give providers more stability. Plus, this will secure your spot for your next appointment. - **Leave a review:** According to research by [Dixa](https://www.dixa.com/blog/3-important-statistics-that-show-how-reviews-influence-consumers/), 93% of customers consider feedback from reviews when making a spending decision. It is free to leave a review for your medical spa, and sharing your positive experiences can help local businesses thrive. - **Sending something to the office**: While it should never be an expectation, non-financial gratuity can be seen as a thoughtful way to thank med spa professionals who have helped you look and feel your best. Sending cookies, flowers, or a thank you card can go a long way for those who feel inclined to express gratitude. ## Mangomint’s salon and spa software Mangomint offers support for medical spas that need a secure, HIPAA-compliant, intelligent platform for [payment processing](https://www.mangomint.com/payments/), [medical spa booking](https://www.mangomint.com/features/online-booking/), [employee management](https://www.mangomint.com/features/staff-management/), [client management](https://www.mangomint.com/features/client-management/), and so much more. If you haven’t tried the Mangomint platform yet, consider signing up for a [free trial](https://www.mangomint.com/trial/) or [booking a live demo](https://www.mangomint.com/demo/) to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/meet-image-markup-a-powerful-new-addition-to-integrated-forms/ [All blog articles](/blog/) # Meet Image Markup, a powerful new addition to Integrated Forms Document injection sites, identify treatment areas, and annotate images in seconds with a variety of intuitive markup tools. **By **[**Abby Schmautz**](/blog/author/abby-schmautz/) Product Marketing Manager [FEATURES](/blog/c/features/) December 13, 2023 _Note as of August 1, 2026: Integrated Forms is now available to all Mangomint customers for free._ Mangomint handles all your charting needs and client documentation so you can **focus on providing premium services and keep your clients coming back for more**. That's why we're thrilled to introduce **Image Markup**, available now in Integrated Forms! Use it to quickly and easily **identify injection sites and treatment areas, document treatment plans, and visually track overall progress.** Here's just a few things you can do with Image Markup: - Mark up images with our easy-to-use editor and specify which annotation tools should be available based on who is filling out the form - Create detailed, engaging visuals you can share with clients or other staff members to clearly explain treatment plans and progress - Upload templates to forms in advance, or let clients and staff members upload images while they’re filling out a form - Annotate multiple images within the same form - Store all images and charts securely in client profiles ## Flexible annotation tools for your needs **Choose from a variety of annotation tools** to easily mark up images such as client photos or face and body templates. Use pen and highlighter tools to freehand draw on images. You can also add text, arrows, lines, and shapes. Quickly add comments to document details about specific injection sites or other treatment areas. Change the opacity and color of annotations with just a couple clicks. Add custom colors for ultimate flexibility. Your forms, your way. Every time you add the new Image Markup field to a form template, you can choose which annotation tools will be available based on which service you're documenting and who is filling out the form. Need to start over? It’s easy to undo, reposition, and delete annotations. ## Visual med spa charting made easy Our Image Markup feature is perfect for med spas that offer injectable treatments like neurotoxins and dermal fillers. **Identify specific injection sites, map out common injection patterns, and add comments** with detailed information about products used, number of units, batch numbers, expiration dates, and more. Provide charting templates that staff members can mark up for injectable treatments, laser treatments, microneedling, and other med spa services. [We also offer a variety of facial charts](/downloads/charts.zip) to suit your needs. Upload photos of your clients and create annotations to track progress over time. Securely store all data in the client's profile [with full HIPAA compliance](https://www.mangomint.com/blog/mangomint-is-now-hipaa-compliant/). Share detailed images with clients to **properly** **explain treatment plans, showcase progress, and create a more engaging and elevated med spa experience.** ## Identify massage focus areas Image Markup makes it simple to document all the information you need for massage therapy practices, too. Add the new Image Markup field to client intake forms. Clients can use pre-made templates to indicate preferred massage focus areas, chronic problem areas, and recent injuries before they arrive to **streamline appointments and ensure a satisfactory experience.** You can also add the new Image Markup field to internal massage therapy SOAP notes that your staff members fill out. Visually document details about **treatments performed, massage techniques used in certain areas, and overall progress.** [Use our pre-made body charts](/downloads/charts.zip) that include different body views (front, back, and side), or use your own templates. ## Forms have never been more powerful The new Image Markup form field takes our advanced [Integrated Forms](https://www.mangomint.com/features/integrated-forms/) to the next level so you can **collect and document all of the information you need**, no matter what types of services you provide. Customize every form template to your needs to create SOAP notes forms, intake forms, questionnaires, consent forms, and more. Use Image Markup and our variety of other available form fields to document treatment plans and progress for even more services like: - Facial services and skincare treatments - Eyebrow shaping services such as microblading - Tattoos and piercings - Waxing treatments ## How to get started Image Markup is available now for all Integrated Forms users. To try it out, go to Settings > Form Templates and add the new Image Markup field to a form. [Read this article](https://www.mangomint.com/learn/using-image-markup-on-a-form/) to learn more. If you aren’t using Mangomint yet, [sign up for a free trial](https://www.mangomint.com/trial/) or [book a demo](https://www.mangomint.com/demo/) to see this feature in action. [**Abby Schmautz**](/blog/author/abby-schmautz/) is a Product Marketing Manager at Mangomint. She has a degree in New Media & Communication Technology and has held diverse roles in B2B tech spanning marketing, product, customer support, and operations. She loves the entrepreneurship and creative expression found in the beauty industry. One of her favorite things? Helping salons and spas thrive. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/nail-salon-marketing-ideas/ [All blog articles](/blog/) # 25 Nail salon marketing ideas to grow your clientele These proven nail salon marketing ideas can refresh your strategy and help your business maximize revenue. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [TOOLS](/blog/c/tools/) December 10, 2023 High-quality nail services will keep clients coming back time and time again; however, strategic marketing efforts are still vital for getting new clients in your chair. Let’s explore 25 marketing ideas designed to help nail salon businesses grow. ## Build your brand with social media marketing Social media is undeniably powerful in the nail industry, but it can also feel overwhelming and oversaturated with content — especially if you are feeling unsure about whether or not your efforts will pay off. While it can take some time, patience, and consistency, low return from social media marketing often means you are due for a new strategy. Here are some marketing ideas for uncovering opportunities on social platforms: ### 1. Create and share your online portfolio Your nail salon’s portfolio is a vital marketing tool for showcasing your talents and skills to potential clients. Think of your social media profiles as digital portfolios. Like a standard portfolio, it is essential you keep it updated with your best work. The easiest and most effective way is to share the work you are already doing. You can request permission to share client photos during the booking process. This marketing effort works to provide a few benefits for your business: - Simplifies social media content creation. - Encourages clients to repost/share — enhancing your brand awareness. - Makes your clients feel supported and connected to your business, encouraging rebooking and client loyalty. ### 2. Discount “artist’s choice” services Nail art offers a unique canvas for boundless creativity and talent. While you may be eager to share client photos on your social channels, standard appointments may not capture your full potential. If you want to earn more clients and high-value bookings for custom nail art, consider offering a discount to clients who will let you choose their designs to showcase your skills. This marketing effort can pay off by boosting your online portfolio, attracting new clients, and encouraging high-ticket appointments. ### 3. Promote social media contests and giveaways Social media giveaways are becoming increasingly common, as they offer a simple way to improve your nail salon’s online presence. During these marketing campaigns, your nail salon gives followers the opportunity to win a prize — often a free manicure, pedicure, or gift card. In return, your followers will help spread your brand’s reach and generate new leads. Some examples to get you going: - **Comment and tag to win:** Have clients comment on your nail salon’s post and tag their friends for a chance to win — providing new leads and spreading brand awareness. - **Submit a photo or video:** Have clients submit photo or video content highlighting your nail salon. This contest can boost your following while providing a seemingly unlimited supply of reposts for your social channels. - **Sweepstakes giveaways:** Unlike contests, sweepstakes simply involve an individual sharing their contact information for a nail salon giveaway raffle. In addition to creating excitement within your community, this practice can generate leads for nail salon email marketing campaigns. ### 4. Consider influencer or affiliate social media marketing Local influencers may be able to help spread the word about your nail salon. Influencer marketing can be impressively effective, with this style of marketing expected to value [$7.14 billion in 2024](https://www.shopify.com/blog/influencer-marketing-statistics), thanks to its potential for a high ROI. There are a few tips for getting started with influencer marketing: - **Start local:** As a local business, this marketing option is only effective with influencers who have a following in your area. While big-name influencers can be quite pricey, local “micro-influencers” with several thousand followers will likely be more accessible. - **Check your client list:** Consider reviewing your client list for any noteworthy names. These micro-influencers can be more eager to work with your salon, being that they already enjoy your services. - **Ask your staff:** If you don’t find any names on your existing client list, members of your staff may be attuned to the local influencer scene and have recommendations on potential partnerships. - **A quick search:** In many cases, the easiest way to find influencers in your area is with a quick online search. With the rise of affiliate marketing, there are plenty of resources in place to help connect businesses with local influencers. After you find the right local micro-influencers, reach out and offer an incentive to promote your business. ### 5. Don’t be afraid to test new social platform features The social media landscape is constantly changing, and many users are understandably hesitant to go with the flow. Each feature release can feel more like a homework assignment — something new you have to spend time learning and mastering. So, many users avoid these features until they become more popular and _familiar_. However, nail salons and other small businesses can actually leverage the discomfort that comes with new social media feature releases. Social platforms want users to become familiar with new tools, so they often showcase accounts that give them a try. For example, accounts that jumped on Instagram Reels and YouTube Shorts before they became mainstream were rewarded with additional traction. ## Boost visibility with directory listing marketing When clients Google local nail salons or look for options in the navigation system, how do you ensure your business comes up? While some of this magic can happen behind the scenes, your nail salon can boost its chances of success with directory listing marketing: ### 6. Optimize your Google Business Profile Perhaps the most impactful and practical approach to unpaid marketing is optimizing your Google Business Profile (formerly Google My Business, or GMB). There are a few simple ways to do this: - Maximize your business descriptions — using every possible character within the 750 limit — to share details about your business. Google only shows the first 250 characters above the “read more” tag, so put your most captivating information first. However, the rest of this description is still incredibly impactful on your nail salon’s search rankings. - Update your service list in GMB to reflect your current [nail salon services menu](/blog/nail-salon-menu/). While Google doesn’t display these in your profile currently, it still uses them to connect your business with potential clients. For nail salons (and other local service businesses), Google has a pre-set list of services you can choose from. Make sure you are taking advantage of every relevant opportunity on the list, and de-select any services you no longer offer. You can find [Google’s guide to the services editor here](https://support.google.com/business/answer/9455399?hl=en). - Finally, you should keep your central business information up-to-date. Otherwise, you will likely miss or frustrate potential clients with a broken website link or inaccurate hours of operation. Read Google’s guide to [communicating holiday hours and special closures here](https://support.google.com/business/answer/6303076?hl=en). While Google Business Profile is perhaps the most popular directory listing, there are others you can optimize to ensure your business is well-represented across devices and platforms. ### 7. Leverage Yelp reviews for nail salons Yelp is an online review platform that connects individuals with nail salons and other local businesses. With [2.7+ million individuals](https://business.yelp.com/) checking into Yelp daily, it is a helpful directory listing for you to optimize. Nail salons can [verify their free Yelp listing](https://business.yelp.com/products/business-page/) to get started. Once verified, you can keep central details (like your address, phone number, and service menu) updated. If you would like to take it one step further, nail salons can [buy ads](https://business.yelp.com/products/yelp-ads/) that will put the listing on top of relevant searches. ### 8. Keep Apple Business Connect updated How do you get your nail salon to show up properly on Apple Maps? Apple Business Connect is the key. This platform keeps information current on Apple Maps and Siri voice searches. As the default navigation system for the 150 million US iPhone users, it is essential your nail salon’s business information stays up-to-date on the platform. Take a moment to claim your business on [Apple Business Connect](https://www.apple.com/business/connect/) and update any outdated information. ### 9. Claim and optimize your Bing Places listing Bing Places is Microsoft’s version of Google Business Profile. Thanks to Microsoft’s exclusive partnership with the popular ChatGPT AI tool, the company’s search engine has been on the rise — now with more than [100 million daily active users](https://blogs.bing.com/search/march_2023/The-New-Bing-and-Edge-%E2%80%93-Momentum-from-Our-First-Month/). So, when a potential client asks Bing Chat about local nail salons, will it respond with information about your business? The easiest way to help boost your nail salon is by claiming and updating your free Bing Places profile. ### 10. Explore the Nextdoor app for nail salons While it often falls beneath the marketing radar, one in every three US households uses the Nextdoor app. Nextdoor is a hyperlocal networking platform — connecting people to other individuals and businesses in their neighborhood. You can claim a [free business page on the Nextdoor app](https://business.nextdoor.com/en-us/small-business) to share information about your nail salon, join conversations, and keep your business connected with the community. ### 11. Encourage reviews across platforms While you would like to let your services speak for themselves, reviews from previous clients are proven to heavily influence potential customers. According to [BrightLocal data](https://www.searchenginejournal.com/online-review-statistics/329701/), 85% of consumers look for a high average star rating when booking a local service, and 60% value high review volume. So, how do you get more positive reviews for your nail salon? You can [send a streamlined message](https://www.mangomint.com/features/two-way-texting/) when each sale is closed to encourage clients to leave a review. To make things even easier for clients, add a custom review link that sends clients directly to your business page. ## Connect with clients using email marketing for nail salons Email marketing is a helpful way to boost nail salon revenue and encourage clients to book. Here are a few ideas to help you keep your outreach fresh: ### 12. Leverage seasonal email marketing opportunities Seasons, holidays, and special occasions offer an easy and captivating way to connect with clients via email. It is also the perfect opportunity to offer your nail salon’s solutions to seasonal problems. For example, clients are more likely to need hydrating treatments and cuticle care during the dry winter season. Additionally, this is the perfect time for gift card discounts to help  [boost holiday sales](https://www.mangomint.com/blog/boost-holiday-sales/). There are equally unique seasonal opportunities around every corner of the year, so consider sending out an email campaign that highlights how your business can help clients look and feel their best. If you are ready for some inspiration, read our list of [26 seasonal email marketing ideas](https://www.mangomint.com/blog/salon-email-marketing-ideas/). ### 13. Provide segmented promotions, deals, and discounts It is no secret that clients love nail salon discounts. You can quickly rejuvenate your salon’s activity with a promotion, deal, or discount. However, many salons make the mistake of sending out offers in email “blasts” to everyone on their client list. This strategy can actually hurt you more than it helps. After too many unopened emails from your business, mail platforms will filter your campaign into a promotions folder — or straight to spam. Additionally, most platforms charge per email. By sending a campaign _only_ to the audience most relevant to your offer, you will save money on email marketing expenses. The easiest way to get the word out about your sale is with a _**personalized**_ email marketing campaign to a limited audience. For example, if you are sending out an email deal for gel nail art manicures, you can filter your client list for those who have previously had this service. Then, use this marketing opportunity to highlight your limited-time deal, provide clients with promotion details, and link directly to your online booking tool. ### 14. Communicate nail salon business updates Do you have any new services, specialists, or nail salon amenities? These business updates are all candidates for an email marketing campaign. This practice can put your salon at the top of clients’ minds, creating excitement about new services and encouraging them to book an appointment. These updates can also improve customer experience by providing valuable info that sets client expectations about changes within your nail salon. ### 15. Consider direct marketing outreach Clients get inundated with emails daily. The more emails your business sends to a client (especially when irrelevant to their nail interests), the more likely they will tune you out or unsubscribe. Rather than sending out a large email campaign, consider direct email marketing options. This process involves sending a personalized (and often _far_ more effective) email to an individual nail salon client on your list. For example, can you think of any previously consistent acrylic nail clients you haven’t seen in months? Direct email marketing may help get them back into their old nail salon routine. You can use a [client retention report](https://www.mangomint.com/features/reporting/) to help find direct marketing opportunities. ## Boost recurring revenue with nail salon membership marketing Membership programs offer a seamless marketing option that will have your services sell themselves month after month. This option provides reliable, recurring profits for your business alongside must-have deals for clients — it’s a win-win opportunity. ### 16. Create and maintain nail salon memberships **You can create membership programs for almost any nail service**. Simply determine a fixed price for a service option that customers will be billed for automatically each month. In exchange, clients get additional incentives or discounted pricing from traditional service costs. For example, nail salon memberships may include: - Unlimited gel manicures ($150) - Two gel manicures per month ($80) - Monthly mani/pedi membership with unlimited touch-ups ($110) - One free monthly add-on for members - A first-month discount to encourage new signups - Discounts for any additional services members book - Priority scheduling for appointment openings by selecting members first on the Intelligent Waitlist You get the idea. There are countless different ways to tailor nail salon membership options to your business. Collectively, membership programs offer a proven way to support existing clients, keep them coming back, and boost their lifetime value. For more information, you can [view our video](https://www.youtube.com/watch?v=L6R4WBpuC74) on adding, customizing, and managing nail salon memberships. ### Sell memberships and packages Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software. [Explore membership features](/features/memberships-and-packages/) ## Give your nail salon’s website a facelift Your website is an online lifeline between your business and its clients. Even the smallest website improvements can have a significant impact on your unpaid marketing performance: ### 17. Implement fast, seamless online booking Successful digital marketing requires a positive online user experience. For example, let’s say your marketing efforts successfully bring clients to book an appointment on your website. However, they find that your site takes seemingly forever to load. Then, your online scheduling tool is glitchy or unresponsive. It won’t be long before the potential client becomes frustrated and turns to another business instead. Conversely, an efficient online booking process will help interested clients transition from skimming your online service menu to sending you a deposit within minutes. ### 18. Highlight your nail salon’s value proposition Why should clients choose your nail salon over others in the area? What makes your business stand out? Whether it is your stylish nail art, your exceptional customer service, or the array of upgrades you offer — ensure this value proposition is front and center on your website. Your site is also the main target of most cause marketing efforts (AKA when you connect with clients by aligning with their values). Whether you support local nonprofits or promote equality, inclusivity, accessibility, or sustainability in your salon — these connections can help you share your cause and earn new clients. For example, consider highlighting any eco-friendly products you use and the waste-limiting practices in your nail salon. This green marketing can help attract new clients to your business. ### 19. Allow clients to personalize services to increase appointment value In many cases, clients know _exactly_ what they want from their nail service. Personalized service bookings can help clients communicate these preferences while maximizing your salon’s revenue from every appointment. You can personalize your services by presenting additional options and add-ons at every step of your booking flow. Let’s explore the benefits of personalized nail salon bookings: - **Additional information for nail techs:** When you know just what your client wants _before_ an appointment, you can use any downtime to prep the materials and ensure you are ready to go once your client arrives. - **Balancing your schedule:** An intelligent booking platform (like Mangomint) will adjust your appointment duration to accommodate any upgrades — ensuring a balanced schedule for your business. - **Including additional revenue opportunities:** When you provide additional service options (from hand massages to cuticle treatments), you encourage customers to book longer service sessions with higher ticket values. - **Improved customer experience:** When your client’s nails turn out exactly as they had envisioned, they leave happy and feeling their best. This feeling is the kind of customer experience that will have your clients coming back for more. For help getting started, you can offer advanced add-ons in your online booking flow with [Service Customizations](https://www.mangomint.com/blog/announcing-exciting-new-service-customizations-enhancements/). This feature lets you create upgrades that seamlessly integrate within your service menu and ensure your schedule and price reflect the appointment’s needs. ## Earn new clients naturally with word-of-mouth marketing Referral marketing is a powerful tool for nail salon businesses. It rewards your most loyal clients while helping your nail salon stay fully booked. Let’s explore some word-of-mouth nail salon marketing ideas: ### 20. Host “Bring a Friend” events If you provide high-quality nail services, clients will be excited to share the experience with friends and family members. However, you can help speed up these referrals with a special promotion. “Bring a Friend” events, for example, can be successful for word-of-mouth marketing, especially in social businesses like nail salons. These events encourage your clients to schedule a service while **doubling the potential revenue of their booking** and providing you with new clients. In return, your existing client and their friend each get a small discount, such as 10% off their nail salon services. ### 21. Flex your creativity with unique promos Anything that can get clients talking about your nail salon can promote word-of-mouth marketing. For example, you can hold nail polish mixing events and reward the best new creations. Or, consider highlighting the most creative nail art requests each month. These kinds of promotions can engage clients, flex your creativity, and showcase the spirit of your brand. ### 22. Launch a referral program The simplest way to mobilize word-of-mouth marketing is with a referral program. Potential customers are more likely to trust recommendations from friends and family members — especially when it comes to beauty services. In fact, [93% of customers](https://explodingtopics.com/blog/referral-marketing-stats) consider referrals more trustworthy than traditional advertisements. Best of all, these programs offer benefits for everyone involved: - **Referrers:** Your most devoted clients will be rewarded each time they help someone new find your nail salon — with gift cards, discounts, or whatever reward structure your business creates. - **Referred clients:** These recommendations alleviate the need for new clients to extensively research local businesses. You could also sweeten the deal by adding a discount to your referral program that rewards new clients for sharing their referral source and giving your nail salon a try. - **Your business:** This strategy can improve your existing client loyalty and satisfaction while effortlessly growing your clientele. Additionally, referred clients are most likely to be a perfect fit for your business (and perhaps become repeat customers), as they were recommended by someone who knows both your nail salon and the new client well. You can read more about [managing your referral program in Mangomint here.](https://www.mangomint.com/blog/salon-referral-program/) ## Boost nail salon service promotions and gift card discounts Your nail salon services are at the heart of your business. By enticing audiences with promotions, you can make the most of every marketing opportunity: ### 23. Create nail salon package deals Selling packages can help you secure an upfront payment for a high volume of appointments. These packages could be for a wide variety of use cases: - **Individual packages** like “Get your next 5 manicures for the price of 4” and similar offers can reward clients for sticking with your business. This practice also provides your salon with a steady income in an often unpredictable industry. - **Group packages** can fill up your entire nail salon in a single booking, such as birthday, bachelorette, or wedding party nail appointments. Before offering group packages, remember that these bookings may require unique accommodations. For example, it is often easier to reserve time outside of your standard business hours to ensure all your stations are available at once. - **Service bundles**, like “Save 10% when you get a manicure, pedicure, and add-on treatment,” can help increase your average ticket value and boost the revenue from your appointments. ### 24. Attract new clients with limited-time add-on deals Discounting your core nail salon services can get new customers in the door, but these deals can bring some trouble later. Most prominently, core service discounts devalue your work, attracting customers who may simply be sold by the low prices rather than your high-quality services. As such, these clients will be unlikely to return without a promotion, failing to provide any real revenue for your business. Instead, keep your core pricing the same but **increase the value of the appointment** with limited-time add-on deals. This will attract clients who align with your service prices. Then, it will ensure they have an exceptional customer experience with an elevated service value, making them more likely to return in the future. ### 25. Consider nail salon gift card discounts Nail salon gift card discounts offer an easy promotion to boost revenue on any occasion. These discounts also work to bring new clients into your business. For example, when a gift card is on sale, clients are more likely to buy one for friends and family members. These gifts will connect your business to new (and potentially recurring) clients in your area. You can find more captivating [gift card promotion ideas](https://www.mangomint.com/blog/salon-gift-card-promotion-ideas/) for your nail salon here. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint software for nail salons As your marketing efforts help grow your nail salon clientele and profits, you will need the right management tools on your side. Mangomint is here to help. Our nail salon management software is built to streamline, improve, and ease your daily operations using advanced features built with you in mind. If you are thinking about switching software, consider starting a free trial or booking a [live product demo](https://www.mangomint.com/demo/) with Mangomint today. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/salon-email-marketing-ideas/) ### [TOOLS](/blog/c/tools/) ## [26 seasonal salon email and text marketing templates](/blog/salon-email-marketing-ideas/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Mar 31, 2026 [](/blog/tattoo-intake-form-examples/) ### [TOOLS](/blog/c/tools/) ## [Tattoo intake form examples and insights](/blog/tattoo-intake-form-examples/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Oct 4, 2024 [](/blog/med-spa-consent-forms/) ### [TOOLS](/blog/c/tools/) ## [Medical spa consent form templates and examples](/blog/med-spa-consent-forms/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Aug 9, 2024 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/nail-salon-menu/ [All blog articles](/blog/) # Nail salon menu: 32 service ideas, add-ons, and prices Whether you're opening a new nail salon or planning a refresh, these popular service menu ideas and tips can help set your booking flow. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) January 19, 2024 Your nail service menu is one of the most essential resources in your salon. It communicates your prices, shares compelling service details, and sets customer expectations. Let's explore some of the most popular services and prices for nail salon menus. ## Manicure nail salon menu items ### 1. Regular polish manicure ($35+) Clients may come to your salon with different expectations about what a "regular" or "standard" manicure entails. This service often includes basic nail shaping, cuticle trimming, and regular polish. However, this menu item is where you can communicate every treatment included in your salon's signature manicures. Then, clients can make informed decisions about which add-ons to select (you can jump to #16 to start exploring add-on ideas). ### 2. Nail polish change ($25+) Rather than a full manicure, some clients may simply be looking for a different color. Adding a polish change service to your menu can earn these prompt revenue opportunities while detailing a quicker service that will open up your artist and chair for another appointment. ### 3. Gel manicure ($45+) Nail salons can charge more for long-lasting gel polish manicures, as they require extra materials and a longer processing time. You can help justify these higher prices by including service details in your [online booking flow](https://www.mangomint.com/features/online-booking/).  ### 4. Gel polish removal ($10+) While some salons will remove gel polish for free, this service requires extra time and resources from your salon. As such, salons are increasingly adding this menu item to their service lists for a small fee.  ### 5. Dip nail manicure ($55+) Dip powder manicures require pricier materials that tend to last longer for customers. As such, it is easy to justify a higher price point.  ## Nail extension salon services ### 6. Acrylic nails ($60 - $120+) A staple in most nail salons, acrylic nails are a high-ticket service option you will want to ensure you highlight well on your service menu. Let clients know what to expect from your acrylic services. As we explain below (#27), it is vital you collect booking details to balance your pricing and scheduling. This process helps accommodate complex shapes, lengths, and other options while ensuring clients get exactly what they want. ### 7. Gel nail extensions ($80+) Many salons are moving towards gel nail extensions, which are lighter and more flexible than acrylic nails — offering a more authentic look and feel. However, they require more time and materials, which means a higher starting price point. ### 8. Extension removal ($10 - $15+) Without careful service, nail extension removal can be painful and damaging. You can charge clients for the professional removal of their previous set of acrylic nails or gel extensions.  ### 9. Nail repair service ($10 - $15+) Rather than paying for a full set, clients will appreciate the option to repair or replace a single broken nail. This fix is a quick appointment that often carries a low starting point. ### 10. Infill service ($30+) As the client's nails grow out, infill services can help keep up with the manicure. According to data from [Statista](https://www.statista.com/statistics/276784/average-price-acrylic-fill-nail-studio/), the average price of this service in the US is around $30.  ### 11. Nail rebalancing service ($45+) Sometimes, clients need more than a simple infill. Rebalancing is a more encompassing service that requires you to adjust the entire nail structure after filling in the gaps.  ## Pedicure nail salon menu items ### 12. Pedicure polish change ($25+) Similar to a manicure polish change, this service involves a simple pedicure with minimal service around a color swap. You may also offer a "no polish" option that provides a clear coat for clean-looking nails. ### 13. Standard pedicure ($35+) This menu item can define your "standard" pedicure experience, which often includes a foot soak, nail shaping, cuticle cutting, and a polish change. ### 14. Gel pedicure ($50+) While the polish can be trickier to cure on the toes, some salons offer gel polish pedicures for a long-lasting look at a higher service price point.  ### 15. Reflexology ($30+) Relieve client tension and promote healing by offering reflexology pedicure add-ons. This high-value service has become more popular in recent years, and adding it to your wheelhouse can unlock a new wave of revenue potential. ## Nail art service menu options ### 16. French tips ($5 - $10+) This popular style elevates the nails with a classic, attractive, and natural-looking aesthetic of manicures and pedicures.  ### 17. Nail polish upgrades ($5 - $10+) If your salon has any specialty polishes that change the price of your service, you should include this as an add-on option. Common upgrades may include high-end holographic, glittery, or chrome polishes.  ### 19. Rhinestone and crystal nail art ($10 - $100+) This nail art offers a classic way to bling out any manicure. The careful placement and strong adhesive these designs need can justify a higher price point. However, the price can vary dramatically depending on your service and materials. For example, a complex design with Swarovski** **crystals will cost much more than a simple design using standard rhinestones. ### 20. Nail charms and jewelry ($10 - $100+) Nail charms and jewelry have been growing in popularity, making them key to any nail salon service menu. ### 18. Nail jewelry removal ($5 - $10+) Some nail jewelry will need to be carefully removed without damaging the nails. The removal process can take time and experience, so be sure to add this option to your booking flow for a small fee.  ### 21. Custom nail art add-on ($10+ per nail) Nail art is a huge market that requires a high level of skill and experience. Pricing here will depend on your skillset, materials used, demand in your area, and local market value.  ## Additional nail salon services ### 22. Paraffin wax treatment ($15+) Paraffin wax treatments can help deliver a soft, skin-preserving treatment that complements any nail salon service. ### 23. Aromatherapy ($15+) If your salon's layout allows it, you can offer clients a private room with a selection of aromatherapy scents. This luxury upgrade can help increase the ticket value of any appointment. ### 24. Luxury hand and foot scrubs ($0 - $15+) You want clients to leave your salon feeling their best. A scrub service can help you deliver this experience and keep clients coming back for more. This offering removes dead cells, moisturizes skin, and leaves the client's hands and feet feeling soft. Your pricing here will depend on your service configuration. Some salons include this add-on for free to promote scrub sales and inventory revenue. Others may offer this service for a small upgrade.  ### 25. Other salon service areas (Custom pricing) Depending on your certifications, providers, and experience, your nail salon may be a mixing pot of service expertise. It is essential that you highlight all of your potential offerings on your service menu. Popular examples include: - Eyebrow shaping and waxing services - Lash perms, tinting, and extensions - Hair and makeup services - Tanning services - Permanent jewelry - Henna tattoos ### 26. Your inventory and products (Custom pricing) In addition to your service menu, you will need to display details and pricing for any product inventory you might sell in-store. You can do this in a menu format or post this information under each product on your shelves.  ## Customizing and clarifying service options Some salon service menu options provide an easy way for clients to customize their nail service. Adding these to your service menu can tailor the price and booking duration to your appointment needs while collecting valuable insights. ### 27. Nail shape ($0 - $10+) Some nail shapes, like round, square, and oval, are generally included in the price of the manicure. However, [collecting this information during the online booking process](/blog/announcing-exciting-new-service-customizations-enhancements/) can help you prepare for every appointment.  Meanwhile, more complex shapes, like stiletto, ballerina, and almond, require extra time and skill. In these cases, you can add a fee for the nail shape and extend the service window to keep your schedule on track.  ### 28. Nail length ($0 - $5+) Consider adding a menu option to let clients specify their preferred nail length. Much like intricate nail shapes, longer nails can be more complicated and time-consuming to execute. You can add a fee for longer nails to accommodate these service differences. ### 29. Pronoun selection (Optional) To help promote an inclusive environment within your salon, you can ask clients to clarify their pronouns during the online booking process. ## Nail salon memberships ### 30. Basic manicure membership ($70+ per month) While this is a newer trend, many nail salons are beginning to offer [membership options](https://www.mangomint.com/features/memberships-and-packages/). This includes regular service for a small incentive. An example of a lower membership level may include: - Two manicures a month - Free touch-ups (as needed) - 5% product discounts - 5% discount on additional services ### 31. Manicure and pedicure membership ($150+ per month) Unlock a higher level of recurring income for your business with a mani + pedi membership tier. An example of a mid-range membership level may include: - Two manicures a month - Two pedicures a month - Two included add-ons per month - Free touch-ups (as needed) - 10% product discounts - 10% discount on additional services ### 32. Unlimited gel manicure membership ($200+ per month) A higher-level manicure membership may offer unlimited\* manicure services. An example membership may include: - Unlimited gel manicures - Free gel polish removal - Four included add-ons per month - Select styles of nail art - Free touch-ups - 15% product discount - 15% discount on additional services \*It is important to include limitations in every membership level, especially unlimited. Thankfully, _most_ customers do not have the time or interest to spend all day, every day, in your salon chair. However, it is still important to communicate what qualifies as "unlimited."  Consider clarifying that appointments exceeding a certain number each week could damage the client's nails. As such, these packages often include an unlimited number of _healthy_ manicures a client could receive in any given month.  Additionally, you may specify the polish types included, nail art limitations, tipping expectations, and any other boundaries you may need to establish to protect your business. ## How to set your nail salon service prices While we included example pricing above, it is essential that you tailor your prices to your business's geography, reputation, and service configurations. ### _Review competitors in your area_ Geography can heavily influence your ideal nail salon pricing, which is why service costs vary starkly across the industry. For example, expensive cities carry a higher price of living for providers and extra ongoing overhead fees. Naturally, such salons must charge more to offset these higher internal expenses. Similarly, it is essential to routinely evaluate the prices of salons in your area. You will not want to devalue your services and leave money on the table. Conversely, much higher pricing (without a higher level of service to match) can deter potential customers. ### _Quality and reputation_ Reasonable clients are willing to pay more for high-quality services. After all, what is a manicure worth to a client when it fails to meet their expectations? As you grow a loyal customer base and establish your high-quality reputation in the community, it will be easier for you to [raise your salon prices](/blog/best-practices-for-salon-price-increase-notices/). ### _Appointment configurations_ Nail service prices can vary starkly depending on the service configuration. For example, a simple polish change is often a more affordable appointment. Meanwhile, an intricate stiletto acrylic set with complex nail art on every finger will be time-consuming and costly.  It might feel complicated or overwhelming to price every small service customers may need in your salon, which is why some salon owners give away services like gel polish removal and nail shaping for free. However, this extra work ultimately comes out of your pocket. Regardless of your [compensation structure](/blog/hourly-vs-salary-payroll/), appointment overflow accommodates fewer services for less commission or tip money — so this also negatively impacts your nail artists.  Instead of sweeping over these smaller services, have clients book through an online menu that manages the small details for you.  ## The importance of descriptive service menus Once you decide on your services and pricing, you will need to compile it all into a descriptive service menu. Carefully tailoring your booking flow can offer vital benefits for your salon, including: - **Extra revenue and upselling opportunities:** Clients can't pay for services they don't know you have. Descriptive and inclusive booking flows can help boost appointment value. - **Transparency: **Clients want to know what to expect from their appointment. A descriptive menu can help provide this necessary transparency on service details and pricing. - **Customer satisfaction: **Transparency and high-level services from add-ons can result in customer satisfaction and loyalty.  - **Attracting new customers: **Especially in your online service menu, the more details you provide, the easier it will be for new clients to find you through organic (AKA unpaid) marketing. Search engines like Google will use your service menu to connect you with new customers. You can learn more about [nail salon marketing here](/blog/nail-salon-marketing-ideas/). The most straightforward way to manage your service menu is with an intelligent [nail salon software system](https://www.mangomint.com/solutions/nail-salon-software/).  ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Try Mangomint's nail salon software The Mangomint platform seamlessly translates complex service menu configurations into a simple online scheduling process. Alongside our client management, staff management, email marketing, payroll services, and other advanced features, our software can support every corner of your business.  If you haven't tried the Mangomint software yet, consider booking a free trial or [live demo](https://www.mangomint.com/demo/) to get started! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/open-medical-spa/ [All blog articles](/blog/) # How to open a medical spa: A 10-step guide Interested in opening a medical spa? This step-by-step guide can provide the insights you need to get started. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) January 26, 2024 In the [medical spa](/solutions/med-spa-software/) industry, it can be empowering and exciting to consider opening your own business. While this process is rewarding, it is essential to understand what you are getting into before diving in. You will find that this is not a linear process, and every owner’s experience is unique; however, here is a list of steps you can take when opening your new medical spa. ## Step 1: Create your business plan The first step to creating any new business (including medical spas) is a business plan. A business plan is a formal document detailing your business goals and strategy for achieving them. It serves as a roadmap for business funding, development, execution, and growth. You can write up a first draft on your own, but you may want to involve a professional to ensure you have your bases covered. This document can answer a few core questions, including: - **What is your business concept?** Describe the nature of your medspa, its mission, your key objectives, and a high-level executive summary. - **How realistic is your business?** You may need a specialist to help determine your market analysis, earning potential, information about competitors, a forecast of your financial performance, and projected expenses using current market data. - **What do you need to start your medspa?** From licenses and certifications to funding for upfront costs, it is essential to outline what you have and what you still need from investors to get started. - **What makes your business unique?** Include a description of your planned offerings, the benefits of these services, how you will leverage industry trends/projections, and distinct value propositions that will help secure your medical spa’s success. Business plans are essential for guiding your new medical spa to success. ## Step 2: Seek legal advice You will need to keep your medspa compliant with all state, local, and federal laws, as well as medical regulations (like HIPAA compliance). While you might feel ready to put your business plan into action, it is best to first consult a lawyer in your area. **Ensure your business plan falls within striking distance of local laws — especially before presenting these details to investors**. A change in plans could also impact your funding prospects. One of the most common questions among spa business hopefuls is: **who can own and operate a medical spa?** Many states limit this to licensed physicians, as they regulate medical spas under the same laws as other medical practices. If your state allows unlicensed individuals to open medical spas, you may need to apply for a healthcare clinic license or medical board registration. While high-quality legal support can be costly, it is vital in helping you navigate the legal complexities of starting your medical spa. ## Step 3: Secure funding for your medical spa Starting a business can be expensive. Before you dive in, you must secure the funding outlined in your business plan. You can turn to investors, take out a loan, or examine your savings. Whether using your own money or taking out a formal loan, it is best to leave room for error. Opening a business can carry unpredictable challenges, making it impossible to plan every potential expense. Rather than risking financial stress, it is better to leave extra room in your budget for the unexpected. ## Step 4: Find your business space Now that you have the capital to get started, the first natural step is **finding a space for your medical spa**. Your space can determine which tools and equipment you can accommodate, which potential hires are within driving distance, or how many booth renters you can support. There are pros and cons to renting vs. buying a commercial space: - **Renting** can be more flexible, making it easier to upgrade your medical spa as your needs evolve. This option also comes at a lower upfront cost. However, this option can be less predictable. If your rent increases after you settle into your medical spa, you could be forced to pay up or move your business anytime. Additionally, some landlords will restrict the changes you can make to your space, so it is vital to ensure you find the right property for your medical spa. - **Buying** is associated with higher upfront costs. You are also responsible for maintaining your space and liable for fixing any issues that arise (from HVAC repair and replacement to plumbing issues, pests, vandalism, and so much more). However, buying also gives you complete control over your space. This option will also put a portion of your monthly payments back into your business’s overhead value, which can pay off in the long term. Depending on your capital, this decision may already be made for you. If not, consider comparing your mortgage and rent payments — and explore the options available in your area. Once you find your space, you can make it your own by materializing your brand. ### Unlock advanced med spa support Explore Mangomint's features, including charting tools, form flows, HIPAA-compliant client management, and more. [Learn more](/solutions/med-spa-software/) ## Step 5: Building your med spa brand Somewhere along the way, you can sort out the finer details of your business. This includes your medical spa’s: - **Name** — You might have a spa name in mind, or you can [click here for a list of spa name ideas](https://thesalonbusiness.com/spa-names/). - **Brand strategy** — From the colors and font to your core brand values, these can help your business stand out and guide you through various business decisions. You can explore [our guide to building a luxury brand here](/blog/premium-salon-brand/). - **Logo** — Design a logo for your spa and create your branded materials. - **Website** — You will need an online home base for your business details and online booking. - **Contact details** — Set up your business phone number and email address. - **Social media** — Build your social media pages to start sharing information about your business and connecting with your community. - **Directory listings** — Claim your Google Business Profile, Bing Places Profile, Apple Business Connect listing, Yelp profile, and free Nextdoor App listing. - **Hours of operation** — You may change your hours over time, but this first step can be essential in building your schedule. ## Step 6: Gather your tools and equipment You will need the proper medical spa equipment to support all your services. Plenty of online communities are dedicated to the used med spa equipment marketplace. However, it is vital to ensure your purchases are high-quality and reputable. Consider asking sellers why they are parting with their products. Additionally, you should thoroughly test and inspect any used items before buying. You can also invest in new equipment directly from the manufacturers. Be sure to research your equipment carefully, explore warranty options, and ensure you are getting equipment that is not going out of date. ## Step 7: Find the right med spa software for your business Once you have your hardware in place, it is essential to meet your software needs. There are a few management systems vital for medical spas, but you can also find an all-in-one tool (like Mangomint) that performs all your necessary functions, including: - Med spa forms and charting (including [intake forms,](/blog/salon-spa-intake-form-examples/) [Image Markup, facial charting,](/blog/meet-image-markup-a-powerful-new-addition-to-integrated-forms/) SOAP notes, custom templates, [medical signature sign-off](/blog/powerful-integrated-forms-updates/), and more) - Payroll software - Accepting payments (POS) - Client management - Staff management - Inventory management - Online booking and med spa scheduling software - Email marketing - Service packages and med spa memberships - Gift card management For more information, you can view a detailed list of . ## Step 8: Creating and engaging your processes Now, it is time to iron out the finer details of your business’s daily processes. - **How will you collect client information and documentation?** While you likely considered this when selecting your software, now is the time to _actually_ build out your forms and contracts — including your booth renter’s agreements, employee contracts, client disclaimers, liability waivers, and formal documentation. Be sure to run it all by your lawyer to ensure you are covered. - **What services will you offer, and how much will you charge?** This step is vital in preparing to hire your staff. Consider your options, and be willing to hear about additional specialties and services your new hires might offer. You can find more information about popular services and pricing in our [guide to medical spa service menus](/blog/medical-spa-service-menu/). - **How will you pay your staff?** Salary, [commission](/blog/booth-rent-vs-commission/), or hourly rates? You can explore data about [popular payment structures here](/blog/hourly-vs-salary-payroll/). - **Will you accept tips for non-medical staff and services?** Note: this can impact your staffing options. Restricted payment options can be a deal breaker for non-medical staff or require higher upfront compensation to stay competitive. You can find more information in our [guide to medical spa tipping etiquette](/blog/medical-spa-tipping-etiquette/). - **What amenities will you offer in your medical spa?** In addition to your services, some medical spas offer amenities that clients can take advantage of. - **How will you stay within compliance?** While upfront compliance is essential, this ongoing process will require frequent consideration in your medical spa. It is crucial to meet industry standards — from cleaning processes to ongoing certifications, licenses, and more. ## Step 9: Hiring your medical spa staff Finally, you will need to find the right staff members for your brand and services. Your staff will determine the quality and reputation of your business performance. The team can also make or break your medical spa’s atmosphere. As such, you will need staff with both cultural and skill fit: - Send out detailed job descriptions to attract the right interview audience. - Complete thorough interviews, background checks, and reference checks. - Consider having prospective staff members perform paid trial appointments to evaluate their skills firsthand and gauge how they interact with clients. Once you find the right team members, your hard work in the hiring process will pay off. In addition to your service staff, you must also decide whether or not you need assistance at your front desk. With comprehensive software support, check-in and check-out processes are manageable without a receptionist. For example, Mangomint offers features like the Virtual Waiting Room and Client Self-Checkout to promote a seamless flow without administrative support. ## Step 10: Growing and marketing your medical spa The most essential part of your new medical spa’s growth is earning new clients. From community events to online advertising and social media campaigns — there are countless ways to create buzz around your business. You can explore a complete list of [33 spa marketing ideas here](/blog/spa-marketing-ideas/). While new clients are essential to the early stages of your business, loyal customers will be the backbone of your ongoing success. As you grow your client base, email marketing is an especially helpful tool in keeping your customers coming back. A [spa-focused email marketing tool](https://www.mangomint.com/blog/announcing-email-marketing-in-mangomint/) will help streamline this process for you. With professionally built templates customized to your business model, you can make new email campaigns in minutes. By integrating with your software’s client information, a built-in tool can also help you personalize your campaigns for extra effectiveness. For example, rather than email blasting a botox promotion to all your clients, simply filter for clients due for another botox appointment and send them a booking reminder. This process helps save you money while maximizing your marketing efforts. For extra inspiration, you can explore [seasonal email marketing templates for spas here](/blog/salon-email-marketing-ideas/). ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint’s medical spa management software When you are ready to open or reopen your medical spa, Mangomint’s med spa management software can help. You can unlock all the features you need to launch and grow your business, including payroll processing, email marketing, staff management, client management, online booking, and so much more. These industry-leading features, paired with our top-tier customer support, make it easy to understand why Mangomint is the highest-rated medical spa management software. We invite you to launch your free trial or [book a live demo](https://www.mangomint.com/demo/) to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/personalized-salon-email-marketing/ [All blog articles](/blog/) # The key to successful salon and spa email marketing: Personalization Personalization is often the one difference between successful and unsuccessful email marketing campaigns. Let’s explore 7 benefits of personalized email marketing and a guide to getting started. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) May 24, 2024 Email marketing is a powerful tool to help [salons](/solutions/salon-management-software/) and [spas](/solutions/spa-software/) share promotions, book new appointments, and connect with their community. However, if your email marketing efforts are falling short, this could feel like a waste of time and money. In many cases, failed email marketing campaigns are simply due to a lack of personalization. You have likely experienced this in your own inbox — the clear contrast between annoying marketing emails that you delete vs. carefully crafted messages that share precisely what you need to hear. The difference between these experiences can make or break your campaign's success. Let's explore seven vital impacts of email personalization and how even the busiest salon and spa owners can seamlessly make it happen. ## 1) Maintaining your customer's trust and experience While all business owners want to boost profits, successful email campaigns are more than just a shot in the dark. **Every email you send should carry the intention of being mutually beneficial.** In addition to helping you book appointments, marketing messages can help your clients find the latest deals, remember to rebook, and even come up with holiday gift ideas as you [share seasonal promotions](/blog/salon-email-marketing-ideas/). However, misguided and irrelevant email messages tend to inconvenience, annoy, and distract recipients. Even if you give customers a 5-star experience every time they step through your door, thoughtless email campaigns will have your reputation carrying negative connotations. This lack of personalization could also hinder the client's sense of connection and loyalty. Personalized email marketing can be vital in maintaining good graces with your clients and community. ## 2) Protecting clients from overwhelm Between emails, social media, television commercials, and so much more, clients are constantly bombarded by advertisements inserted into their lives. These constant distractions can quickly lead to burnout. [Data shows](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9599620/) that email fatigue can have adverse effects on an individual's mental health, including anxiety, stress, depression, executive functioning troubles, and difficulty sleeping. This strain of promotional messaging can take its toll on everyone, including your clients. **Having a client's contact information is a privilege you should not take lightly**. You can respect this privilege and protect your clients from unnecessary distractions by tightening up your email marketing practices with personalization. ## 3) Keeping clients engaged Our brains combat email overwhelm by learning which messages are worth paying attention to (and tuning out the rest). When you first send clients an email promotion, they are more likely to give you an eager click. However, after enough irrelevant emails from your business come through a client's inbox, your messages will quickly get lost in the noise. This switch can cause your clients to overlook more relevant emails that may have otherwise resulted in conversions. ### Unlock the power of email marketing Mangomint's intelligent email marketing system is built into our system, offering unique advantages to our customers. [Explore our features](/features/marketing-and-automation/) ## 4) Boosting sender reputation Have you ever sent an email that went straight into the recipient's spam folder? This unfortunate filtering is caused by poor sender reputation. Sender reputation is like a credit score for your email domain. It is built on the history of engagement and quality of your emails. - **Negative reputation:** Your domain takes a sender reputation hit for high bounce rates (AKA clients instantly closing or deleting emails), low-quality content, low open rates, and low click rates. Spam reports also _significantly_ impact your reputation. - **Positive reputation:** You build up a positive reputation over time by sending valuable, high-quality emails that clients meaningfully engage with. - **Email volume and frequency:** For better or for worse, the volume and frequency of your emails can also impact your sender reputation. Platforms often flag any frequent, high-volume email blasts as suspicious email activity — especially in new domains. Conversely, email platforms read personalized, small-batch email marketing efforts as a sign of a reputable sender. Personalized email marketing can help keep your sender reputation squeaky clean by encouraging positive and meaningful engagement. ## 5) Wasted salon marketing budget Email marketing should help fill your business's bank account rather than cleaning it out. If you feel your efforts cost more than they're worth, chances are high that this money is just being overspent. In most platforms, your business pays for every email you send — regardless of whether your recipient reads it or not. If the email is only relevant to a small portion of your audience, the rest of these credits will go to waste. Even in systems like Mailchimp that include a fixed number of emails for a monthly payment, wasteful marketing practices quickly become costly and unsustainable as your business grows. The money you save with email segmentation can validate the extra time it takes to craft more personalized and impactful messages. ### Watch our email marketing video Need help getting started? Spark inspiration, find answers to questions, and enjoy a step-by-step guide. [Watch now](/videos/feature-spotlight-email-marketing/) ## 6) Growing and maintaining your email list Proper email hygiene is essential for building a robust email marketing list. As mentioned above, clients may feel inconvenienced or annoyed when you send an email without intentional messaging. If they don't unsubscribe on the spot, they will certainly do so during their next inbox spring cleaning. This disconnect can limit your brand's voice in the community and your outreach efforts over time. Personalized messaging is essential for building and maintaining a well-rounded email audience. ## 7) Staying eco-friendly Many salons are going green to help protect our planet. However, mass email marketing efforts could undermine this element of your brand identity. While email marketing is, in fact, an eco-friendly alternative to direct mail, it can carry a heavy carbon footprint when done frivolously. _Why_? The power it takes devices and servers to transmit, download, open, and save emails can contribute to your business's carbon footprint. In fact, every nine (9) emails your business sends with an image produces the carbon equivalent of driving a mile in a standard gas vehicle, according to data from [8 Billion Trees](https://8billiontrees.com/carbon-offsets-credits/carbon-ecological-footprint-calculators/email-carbon-footprint/). While the individual impact can sound small, when we multiply this by the [444,000+ salons and spas in the US](https://salonspaconnection.com/beauty-hair-salon-industry-statistics-in-2023/), it is easy to understand why email marketing can impact the environment. So, if your salon is sending out daily email blasts, clients may start to read your eco-friendly efforts as performance activism. That is not to say that you shouldn't send emails. However, you should do so in a way that is intentional and conscious of the impact you can have. ## How to create personalized salon and spa email marketing campaigns To create emails designed to convert, consider the relevance, frequency, and helpfulness of your campaign. **The secret to successful campaigns? Service-based email flows.** This personalized approach uses previous service data to estimate and meet the needs of your clients. For example, if you want to get more root touch-up appointments in your chair, filter your email list for clients who had coloring appointments more than a month ago and have no future appointments scheduled. While this might sound like a lot of extra work, an intelligent email marketing platform can support this personalization in just a few clicks. ## A guide to creating personalized email flows Mangomint's integrated email marketing system leverages your past appointment details to filter your email list for relevant audiences. You can filter your client list by relevant metrics, including past services, location, service dates, membership status, service provider, upcoming appointment status, and so much more. Then, explore the library of beautiful pre-designed templates. Templates created with salons and spas in mind (as opposed to those of more general platforms) offer more relevant choices and minimal need for editing the design. Finally, use the drag-and-drop builder tool to customize and create a personalized email campaign in minutes. Mangomint also lets you send it off under a custom domain that highlights your brand. Because these emails are tailored for success, you can expect to see a more noticeable impact on your business in the days or weeks after you hit "send." View our [Learning Center guide to email campaigns for more information](/learn/create-and-send-marketing-emails-to-clients/). ## Tailoring your language for conversions Does writing your marketing emails feel like a chore? Many professionals in the salon and spa industry can connect with anyone who lands in their chair — it is part of the job. However, it can be hard to create that same connection with an "audience" of clients on your email marketing list. Rather than speaking to your entire email list, imagine you are speaking to any one of your clients. How would you greet them? What would you say about the latest promotion from your business? How would you talk about the services they likely need since their last appointment? Not only will this make your language feel more natural, but it can also help overcome any email marketing writer's block — making this process more efficient and effective. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint salon and spa software Mangomint's leading system offers everything your business needs in one place, including email marketing, payroll processing, online booking, staff management, client management, payment processing, and so much more. You can give it a try for free today with a [live product demo](/demo/) or trial, and learn why Mangomint is the #1-rated system for salons and spas. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/powerful-integrated-forms-updates/ [All blog articles](/blog/) # Introducing powerful Integrated Forms updates: Save progress, review, and sign off with ease Save progress on forms for more flexible charting and submit forms for review to streamline team collaboration and ensure compliance. **By **[**Abby Schmautz**](/blog/author/abby-schmautz/) Product Marketing Manager [FEATURES](/blog/c/features/) July 8, 2024 _Note as of August 1, 2026: Integrated Forms is now available to all Mangomint customers for free._ A powerful new [**Integrated Forms**](/features/integrated-forms/) update has arrived to help you fill out forms more easily and improve form collaboration among staff members. Now you can: - Save your progress on a form, close it, and finish and submit it later - View details about an in-progress form including when it was last modified - Automatically submit certain forms for review and approval - See a list of all forms that are in progress, completed, or need review ## Save in-progress forms for easier multitasking It’s simple for staff members to **work on a form intermittently, save progress, and then continue filling out the form at a later time.** Document comprehensive SOAP notes, treatment plans, and more with ease — no need to compile your notes in another system first or feel pressured to finish forms immediately. This is perfect for busy [med spas](/solutions/med-spa-software/) and other businesses where staff members multitask throughout the day. Now, your staff won't need to finish filling out in-depth forms and charts in one sitting. In the middle of writing up SOAP notes but suddenly need to jump into another treatment session or check out a client who just appeared at the front desk? No sweat! All of your form progress can be saved for later with the click of a button. Complete the form (or submit for review) when it’s convenient. ## Chart over longer periods of time This enhancement is also **super helpful if your business prefers to handle certain aspects of charting over longer periods of time,** such as over the course of a specific treatment. For example, you can start filling out your SOAP notes during the initial consultation with a client who’s going to receive dermal fillers. After the client has completed their initial fillers treatment, staff members can easily add [annotated after-photos](/blog/meet-image-markup-a-powerful-new-addition-to-integrated-forms/) to the same SOAP notes form before it is completed. ## Simplify collaboration among staff members This update also makes it easier for staff members to **collaborate more effectively on treatment plans, SOAP notes, and other types of forms and charts, leading to improved client experiences.** Before a form is completed, multiple staff members can fill out the same form and save their progress for later. It’s simple for staff members to view in-progress forms in the appointment details. They can also see the date and time that a form was last modified, so everyone is on the same page. Once everyone has added their notes, the form can be completed or submitted for review. ## Submit forms for review and sign-off We've also enhanced our form templates to accommodate **dedicated review and approval steps in your form workflows for greater accuracy and compliance.** This is available for internal staff forms, client forms, and external forms. **Easily designate staff members (such as medical directors, nurse practitioners, and other managers) who can review and sign off** on custom, [HIPAA-compliant](/blog/mangomint-is-now-hipaa-compliant/) forms and charts. This is also helpful if you'd like staff members to review intake forms before an appointment starts. When you’re building a form template, quickly select reviewers from the list of available staff members. You also have the option to require a signature, and can assign specific reviewers for each location. Medical directors and other staff members will instantly see which forms are waiting for review in the **Form Submissions** screen. To focus on forms that require immediate attention, it’s easy to filter all forms based on the **“Needs Review”** status. Forms can be reviewed and approved throughout the day as they’re submitted, on a daily or weekly basis, or on any other schedule that fits your particular business processes. ## How to get started These enhancements are available now for all [**Integrated Forms**](/features/integrated-forms/) users. Read these articles to learn more about [saving progress on a form](/learn/saving-progress-on-a-form/) and [approving a form submission](/learn/approving-a-form-submission/). If you aren’t using Mangomint yet, [sign up for a free trial](/trial/) or [book a demo](/demo/) to see Integrated Forms in action. [**Abby Schmautz**](/blog/author/abby-schmautz/) is a Product Marketing Manager at Mangomint. She has a degree in New Media & Communication Technology and has held diverse roles in B2B tech spanning marketing, product, customer support, and operations. She loves the entrepreneurship and creative expression found in the beauty industry. One of her favorite things? Helping salons and spas thrive. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/premium-salon-brand/ [All blog articles](/blog/) # How to create a premium salon brand We have gathered the tools and insights you need to create a premium or luxury salon brand. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/)[TOOLS](/blog/c/tools/) March 30, 2024 Creating a luxury salon brand can help you justify higher prices and keep your business going strong for years to come. You can watch our video below, download our free PDF, and read on for guidance on building a premium salon brand. ## 1. Have the right tools on your side Premium salon brands are ready for anything. They don’t achieve this preparedness by overextending themselves — but rather by staying armored with the right tools. From their [booking system](https://www.mangomint.com/features/online-booking/) to their staff and in-house equipment, premium brands are built on premium foundations. Even your salon brand planning can benefit from the right tools, which create less work for you and better outcomes for your business. As such, we are making our premium brand guide and tools available for free. [Click here to download The Art of Building a Premium Brand (PDF)](https://downloads.ctfassets.net/oco7uqwlyque/7mR3LdY2anrClvmk1dKQD9/be2a79126020bab166293a549edd7590/The_Art_of_Building_a_Premium_Brand__PDF_.pdf). ## 2. Refine your brand strategy Premium salon brands have one thing in common: a robust brand strategy. Your brand strategy will maintain and affirm your place in the community. Your brand elements, including your identity, purpose, and positioning, should be consistently executed across channels. You can read more about [building a brand strategy here](https://medium.com/the-salon-business/5-salon-marketing-strategies-that-actually-work-2ea483660b6f). ## 3. Build on your story _Why did you create your business?_ Every business has a function designed to generate income (otherwise, they would be nonprofits). In the beauty industry, your business is likely created for much more. Are you filling a gap in the industry, following your passion, or continuing a legacy? **Premium salon brands leverage their history — positioning their existence as a consequence of the past.** Tell a clear story about the purpose behind your business. Share why your salon exists, and build on that story as you continue your salon’s journey. ## 4. Take a stand _What does your business believe in?_ When looking at premium salon brands, you will often find that they make a stand. This element involves **sharing their beliefs and supporting them within the salon’s platform.** By not trying to appeal to the interests of every customer, taking a stand creates an exclusive richness to the brand. These beliefs can also serve as a [cause marketing effort](/blog/nail-salon-marketing-ideas/) to help businesses align with customers who value this mission. ## 5. Stay honest You will never find a premium salon brand trying too hard in their sales efforts. These businesses know their value, and they don’t need to prove it to anyone. So, when building your luxury brand, **focus on honesty over pushy sales tactics**. Authenticity will attract the right customers to your business. Instead of customer-focused sales techniques, simply share the benefits of your products and services. While you should still invest in marketing efforts and sales training,** **center them around transparency. This practice shifts the focus to your business and creates a luxury-brand experience. ## 6. Future-proof with a timeless brand Trends are a central part of the beauty industry. While you should always find your place within new trends, the core foundation of your business must be timeless. If you build your brand around fleeting trends, your business will disappear with them. To create a timeless brand, ask yourself, “How will this decision impact the long-term business?” Since trends tend to repeat themselves, you can also envision how your brand would stand in years past. If you find yourself with a business that would fit well within one decade but none of the rest, chances are you are building a brand with a 10-year lifespan. ## 7. Focus on your experience over solutions Premium brands offer an _experience_ rather than a _solution_. When focused on solving a problem, most people (including your clients and customers) will want to do so in the cheapest, quickest, and most effective way possible. As such, solution-focused brands become a commodity. Luxury brand positioning is elevated to much more. Clients will visit for the experience rather than just the solutions you are offering. ## 8. Customize your services Personalized service offerings are key to any premium salon. You would expect to pay more for an outfit tailored-made vs. something you buy off the rack. Similarly, luxury brands offer an experience tailored to each client. If your services are “one-size-fits-all,” you may fail to meet varying customer needs or expectations, which can fall short of the premium brand experience. However, many brands struggle to balance service personalization within a standard salon schedule. An online booking tool like Mangomint can help. By [offering add-ons](/blog/announcing-exciting-new-service-customizations-enhancements/) that intelligently change the price and duration of each appointment, your schedule can be tailored to the unique needs of every client. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Support your salon’s success with Mangomint Luxury brands need high-end support. Mangomint’s suite of salon software services is here for you. Learn why Mangomint is the highest-rated salon and spa software by signing up for a free trial or [booking your live demo today](https://www.mangomint.com/demo/). [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/pricing-update-2026/ [All blog articles](/blog/) # We're simplifying Mangomint's pricing More features and easier pricing for salons and spas. **By ****Daniel Lang** Founder / CEO [COMPANY](/blog/c/company/) July 23, 2026 We have some big news. Starting August 1, we’re rolling out new pricing for Mangomint that’s simpler and easier for everyone. Every customer now pays $120/mo per location and $10/mo per user. Our 3 tiered plans—Essentials, Standard, and Unlimited—are gone. Features that used to require an upgrade are now included for everyone: - [Express Booking™](/features/express-booking/) - [Memberships](/features/memberships-and-packages/) - [Virtual Waiting Room](/features/virtual-waiting-room/) - [Forms](/features/integrated-forms/) - [Web chat](/features/call-text-chat/) - HIPAA _(with a BAA)_ - [Integrations](/integrations/) (Shopify, Webhooks) If your team needs a phone line, [payroll](/features/payroll-processing/), or marketing messages, those are available as add-ons. Everything else is included. Customer support isn't changing at all, and we still aren't doing contracts or hidden fees. We shared the news with our customers last week, and they seem [just as excited](https://www.tiktok.com/@abby.theesthetician/video/7663668891402505486?_r=1&_t=ZT-988Sc8hEISz) as we are. You can learn more about our pricing [here](/learn/price-changes-2026/). If you have any questions, feel free to [reach out to our Support team](/contact-us/). ## FAQs **Q: Why is Mangomint changing its pricing?** As of August 1, 2026, we’re changing Mangomint’s pricing to be simpler and easier for our customers: $120/mo per location and $10/mo per staff member. We also want to make the platform accessible to all salons and spas—with all of our core features available to help them grow. **Q: How much does Mangomint cost?** As of August 1, 2026, Mangomint’s pricing is $120/mo per location and $10/mo per staff member. There are three available add-ons: - **Marketing: **Pricing is based on the volume of marketing emails and text messages and measured with credits. Plans start at $30/mo. - **Phone: **Includes unlimited calls & texts for $70/mo per line. - **Payroll: **Full-service payroll processing for $50/mo per payroll account + $8/mo per worker. **Q: What do I have to do to get Mangomint's new pricing?** Nothing. Existing customers transitioned to our new pricing, effective August 1, 2026. New customers' billing will automatically reflect Mangomint's new pricing. If you want to make the switch, [book a demo](/demo/) with our team. **Q: Is there a way for me to calculate what I'd pay for Mangomint?** ****[Check out this article](/learn/price-changes-2026/) for all the details of our new pricing and estimate what you'd pay. We recommend [booking a demo](/demo/) with a member of our sales team to learn more about Mangomint and confirm your price. **Q: I want to try Mangomint. What should I do?** Love that energy! You can either make a [free trial account](/trial/) to test our features or [book a live demo](/demo/) with a member of our team to see Mangomint in action. **Daniel Lang** is co-founder and CEO of Mangomint, a leader in salon and spa software. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 [](/blog/why-were-returning-to-meta/) ### [COMPANY](/blog/c/company/) ## [Why we're returning to Meta](/blog/why-were-returning-to-meta/) By Daniel Lang  |  May 29, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/resource-scheduling/ [All blog articles](/blog/) # Resource Scheduling comes to Mangomint Calendar & Scheduling just got way more powerful. Now, everything related to your appointments is accounted for at a glance. **By **[**Kayle Yanez**](/blog/author/kayle-yanez/) Content Marketing Manager [FEATURES](/blog/c/features/) March 31, 2023 Today, we’re excited to introduce **Resource Scheduling**, a brand new enhancement to [Calendar & Scheduling](https://www.mangomint.com/features/scheduling/) that allows you to **create, allocate, and automatically assign any resource to a service**. In Mangomint, you can now add important equipment and service spaces, view them at a glance, and see which ones are scheduled to be in use during each appointment. Resource Scheduling ensures you can easily book with confidence. Want to know if you have a room available for your popular Valentine’s Day couples’ massage? Need to make sure you have a microdermabrasion machine ready for a last minute VIP appointment? Resources can be assigned to services that require them, and the system will automatically allocate them each time an appointment is booked. ## All of your resources at a glance For any busy salon or spa, ensuring you have the resources you need to accommodate a booking at a moment’s notice is a non-negotiable, especially when staff outnumber expensive machines and equipment. Knowing for certain that those resources are available for your clients when you need them is a must. With Mangomint’s Resource Scheduling feature, salon and spa staff can quickly see which resources are available at any time without the need to dig through menus or check inventory. The improved calendar screen now allows your team to see which resources are currently available, when they are scheduled to be available, and who is using them. Every appointment and every important tool, machine, room, bed, or bath can be viewed at a glance on the calendar. Use calendar filters to show or hide resources and make quick, informed decisions about scheduling appointments and managing your business. ## Never double-book important resources again Reduce wait times for clients, eliminate double bookings, and ensure that all resources are being used efficiently. From the calendar, you can see which staff members are utilizing a treatment room, laser, hydro device, or microdermabrasion machine, and each additional resource you need to book your next appointment. The **versatility of calendar view options** also give you the **flexibility to see each resource you want, hide the ones you don’t, and easily move booked appointments** to different rooms, beds, baths, etc. by simply dragging them to another available resource column on the calendar. From the Settings screen, you can now designate resource groups, specify the quantity of each resource you have on hand, and schedule the days and times that a resource is available to book. No guessing. No double-checking. No double-booking. Book with confidence every time. ## Let's take a look at a few examples Resources can be widely customized to fit your business. No matter which equipment or spaces you utilize, you can ensure they are accounted for and automatically booked to the services that require them. Here are just a few examples of what you can do with this new feature: - Assign multiple resources to a single service - e.g. a treatment room and a microdermabrasion machine - Book resources that don’t require a staff member - Sauna sessions - Salt room halotherapy - Floatation therapy - Schedule limited-time services and special event services - Services that are only available on specific days - e.g. injectables on Tuesdays only - Mother’s Day spa pamper packages - Valentine’s Day couples’ massages - Friday the 13th Flash Tattoo specials ## How to get started Resource Scheduling is available now at no additional cost on all accounts. To learn how to enable this feature and create and assign resources for your business, please visit our [Learning Center](https://www.mangomint.com/learn/help-articles/calendar/resources/) or reach out to us in chat support. If you don’t have Mangomint yet and would like to see how this feature can help your business, please [start a free trial](https://www.mangomint.com/trial/) or [book a call with one of our experts](https://www.mangomint.com/demo/) to see it live. [**Kayle Yanez**](/blog/author/kayle-yanez/) is a Content Marketing Manager at Mangomint. He is a salon operations expert and software and technology specialist. Kayle holds a degree in Marketing and has partnered with some of the world's top haircare and skincare brands to help salon and spa owners grow their businesses through administrative training and education for over a decade. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-cancellation-policy-guide/ [All blog articles](/blog/) # Salon Cancellation Policy Guide: Examples and Free Template Protect your time and income with a clear cancellation policy. Get tips for writing yours and see examples of what information to include, proper methods of communication, and how to enforce your policy. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [GUIDES](/blog/c/guides/)[TOOLS](/blog/c/tools/) December 16, 2022 ## Why is a salon cancellation policy important? Your time is valuable and every unfilled appointment slot takes away from your earning potential. Having a fair but firm cancellation policy allows you to set expectations while safeguarding your income. While no-shows and cancellations are inevitable, a well-written and communicated policy can reduce unexpected loss of income, encourage clients to follow through with their appointments, and even assist when dealing with chargeback disputes. ## How to word your salon cancellation policy When wording your salon's cancellation policy, **be clear and concise.** Don't leave room for any misunderstandings. **Be fair**—an overly strict cancellation policy can deter clients from booking or cause frustration if the policy is unreasonable. **Be firm **and make sure the language of your policy is definitive and enforceable. Avoid using phrases like "we ask" or "please allow" as this language can be misconstrued as a suggestion rather than a requirement. For further guidance, [download our free Salon Cancellation Policy Template](https://docs.google.com/document/d/10UffokYU5KeEMOyaYl4_2gAwV1U-tQna5FqfinzO4T0/edit?usp=sharing). Ask yourself the following questions when writing your salon cancellation policy: ### 1. How much time is needed to fill a canceled appointment? A 24-hour minimum notice is standard for most salons, but consider the specific needs of your business. This timeframe is best determined by how long it would take for you to fill the appointment or notify your [waitlist](/blog/intelligent-waitlist-is-here/) about the open time slot. ### 2. Should there be a cancellation fee? Decide if you want to recoup some of your losses by charging a fee for late cancellations. This can be a fixed fee, non-refundable deposit, or percentage of the service price. Consider the cost of an unused time slot for the duration of the service. ### What happens if a client no-shows or reschedules shortly before their appointment? You get to decide how no-shows and last-minute reschedules are handled. Often, no-shows are charged a higher fee than clients who cancel or reschedule late. Again, this can be determined by how quickly you can fill the opening with last-minute appointments such as walk-ins. Additionally, you need to decide at what point a late client is considered to be a no-show. Many salons have a 15-minute grace period before late arrivals are treated as no-shows. To determine a suitable grace period, consider the length of the appointment and how it would affect your schedule and other clients' appointment times. ## Salon cancellation policy examples Here are some great brief examples of salon cancellation policies. Feel free to tailor these for use at your salon: - For appointments canceled or rescheduled within 24 hours of the appointment time, we charge 50% of the service total. “No-show” appointments will be charged 100%. - For appointments canceled within 24 hours or “no-show” appointments, we charge 100% of the service total. - For appointments canceled or rescheduled within 24 hours or “no-shows”, we charge 50% of the service total. - For appointments canceled within 24 hours of the appointment time, we charge a $25 fee. For "no-show" appointments, we charge 50% of the service total. ## Download The Salon Cancellation Policy Template Whether you’re a busy hair salon or a luxury beauty lounge, every business has its own needs and expectations for its clients and staff members. Creating and enforcing your policies is essential to maintaining those standards. To make a salon cancellation policy for the unique requirements of your business, [download our free template](https://docs.google.com/document/d/10UffokYU5KeEMOyaYl4_2gAwV1U-tQna5FqfinzO4T0/edit?usp=sharing). ## How to communicate your cancellation policy ### During booking Communicate your cancellation policy while the client is scheduling the appointment. This way, clients are made aware of your policy at the time of booking so expectations are set and misunderstandings are avoided. For example, My Little Beautique's [online booking](/features/online-booking/) states, "By booking this appointment you agree to our cancellation policy" and gives a concise version of their policy. It’s important to share your cancellation policy even when clients call in to book. You're no doubt well aware of how much of a chore it can be to do so over the phone, and how time-consuming it is for your staff. This is what makes Express Booking™️ such a beneficial feature for salons. [Express Booking™️](/blog/introducing-express-booking/) makes it simple to ensure your clients agree to your cancellation policy without ever having to repeat it over the phone. When a client calls to make an appointment, Express Booking™️ allows you to text them a link where they can review their appointment details, safely enter their personal information, put a card on file, and accept your cancellation policy to complete the booking. ### After booking Reiterate your cancellation policy in your appointment notifications. Your policy can be included in your booking notifications, confirmation requests, and appointment reminders. Be sure to use a system with [automated messaging](/blog/introducing-automated-messages/) so your client communication is reliable and handled without any manual work. For appointments that require clients to submit a [form](https://www.mangomint.com/blog/introducing-integrated-forms/), insert your cancellation policy at the end of the form and require clients to acknowledge it with a toggle or signature field (or both). This is perfect for client intake forms, hair extension contracts, membership agreements, and client applications. ### Your website Detail your full cancellation policy on your website. Provide a link for clients to view the page upon booking and prompt your clients to visit the page in your appointment notifications. ## How to enforce your salon's cancellation policy The cost of unfilled appointment slots can add up, so you should never feel guilty for protecting your time and income. Firm cancellation policies encourage clients to show up and respect your time. Think of your cancellation policy as an incentive, not a penalty. ### Clearly state your cancellation policy during booking [Communicate your cancellation policy](/blog/how-your-old-salon-cancellation-policy-may-be-hurting-your-business/) and require clients to effectively agree to the policy by booking and confirming their appointment. ### Make sure to remind clients Send appointment reminders and give your clients notice of your cancellation policy at least once more before the minimum cancellation timeframe. ### Require a card-on-file, deposit, or prepayment to reserve an appointment If your booking system allows you to require a card-on-file in order to book, take advantage of that feature. This makes it easy to enforce your policy without having to go back and forth later. Alternatively, you can require a deposit at booking and use this as your cancellation fee. If you require full prepayment of the service at booking, refund the client in accordance with your policy. This step can be streamlined with salon booking software that gives you the option to require a card-on-file or deposits before booking certain services. ### Charge or invoice the client for the canceled appointment or "no-show" Charge or invoice your client according to your policy. Send them a receipt notifying them of the fee. If applicable, offer them a way to reschedule the appointment. Having a **firm but fair** policy is part of upholding the value of your salon and services. Cancellations and no-shows are inevitable but you can set yourself up for success with good communication and a strong cancellation policy that protects from lost income. ## Software features that can help manage salon cancellations - **Use Integrated Forms to send and gather important booking insights: **Mangomint’s[ Integrated Forms](/features/integrated-forms/) feature enables you to template, customize, and automate the sending of intake forms, waivers, and more to your clients. Share your cancellation policy and gather the client information you need automatically whenever an appointment is booked. - **Use Express Booking™ for phone appointments:** Our Express Booking™ feature significantly reduces the time it takes to book appointments over the phone while ensuring agreement to your cancellation policy. When creating an appointment in Mangomint, you can text a link to the client where they can review and complete their booking details, add a card-on-file, and accept your cancellation policy. - **Block clients from online booking: **Mangomint's client management system lets you block flaky clients from booking online. - **Use an Intelligent Waitlist to fill cancellation gaps: **When cancellations happen, get alerts for openings with our Intelligent Waitlist feature. Mangomint automatically detects any cancellations or changes on the calendar and notifies you if any of the entries on your waitlist may fit. In addition to our advanced salon management features, Mangomint can also help you fill up your waitlists and appointment blocks. Our platform has the tools you need to create a [salon referral program](/blog/salon-referral-program/), [gift card promotion](/blog/salon-gift-card-promotion-ideas/), or [email marketing campaign](/blog/salon-email-marketing-ideas/). ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint salon management and booking software With industry-leading smart features that allow salons and spas to store cards on file, take deposits, and send intake forms, Mangomint makes it easy to communicate and enforce your cancellation policy the right way, right away. To learn more about our Mangomint, please [book a live demo](https://www.mangomint.com/demo/?utm_source=mt-blog\&utm_medium=template\&utm_content=cancellation-policy) or start a free trial. We'd love to show you what Mangomint can do. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-compensation-structures/ [All blog articles](/blog/) # How much do hair stylists make? The salon compensation structures survey From commission to salary, hourly, tips, and bonuses, we found out how salon and spa professionals get paid. **By **[**Kayle Yanez**](/blog/author/kayle-yanez/) Content Marketing Manager [INDUSTRY](/blog/c/industry/) May 11, 2023 There’s a good chance that if you’re here, you’re somewhere in the process of launching your own [salon](/solutions/salon-management-software/) or [spa](/solutions/spa-software/) business. If so, congrats! You’re in the right place. One of the hardest parts of starting up a beauty and wellness business is determining the best way to pay your staff. How do most hairstylists get paid? What is the most common salon commission structure? How much do estheticians make? The list of questions could go on forever. We get it. We did plenty of digging into these questions ourselves only to discover that there is _painfully_ little information out there on the topic. Seriously, there’s almost no data. It’s insane. That’s why we decided to find out for ourselves. In an effort to provide beauty and wellness professionals with valuable insights about current industry trends on compensation, we conducted our own comprehensive beauty and wellness compensation study. We surveyed hundreds of owners, managers, and staff across the United States and Canada to determine the most common compensation models, how payments and tips are handled, which commission structures are the most popular, and much more. Want to find out how real salon and spa owners are compensating their staff? Check out the results of our survey below to see what pay models they're actually using most (and how well those methods actually motivate people to perform)! ## About the Salon and Spa Compensation Survey Data points are organized into sections that cover key findings like the most common spa and salon compensation models, priorities of employers and staff, additional relevant trends and demographics of survey respondents. ## Top Salon and Spa Payroll Models The four compensation models reported by respondents in this survey are: - [**Commission**](/blog/booth-rent-vs-commission/): Compensation based on a percentage of sales or the quantity of services provided - [**Hourly**](/blog/hourly-vs-salary-payroll/): Compensation based on a flat hourly rate and multiplied by number of hours worked - [**Salary**](/blog/hourly-vs-salary-payroll/): Fixed payment paid monthly or bi-weekly, based on a total annual amount - [**Booth Rental / Suite Rental**](/blog/booth-rent-vs-commission/): Staff pays a weekly or monthly flat rate out of their earnings to use the a space in an established business or property ### The Most Common Salon and Spa Compensation Models _The majority of respondents reported that they use or are paid with a commission model. Hourly pay is second most common model._ - **Fifty-eight percent (58%)** of respondents reported that they paid or received income via **commission** - **Fifty percent (50%)** of respondents reported that they paid or received income via a **flat hourly rate** - **Twenty-four percent (24%)** of respondents reported that they paid or **received a salary** via a fixed payment paid monthly or bi-weekly. - **Eleven percent (11%)** of respondents reported that they paid or received income via [**booth rental or suite rental**](/blog/booth-rental-agreements/) ### Payroll for Owners and Managers Owners and managers were asked which compensation model or models they use in their businesses. - **Seventy-five percent (75%)** of owners and managers reported that they paid at least a portion of their staff via **commission** - **Sixty-nine percent (69%)** of owners and managers reported that they paid at least a portion of their staff via **hourly rate** - **Twenty-five percent (25%)** of owners and managers reported that they paid at least a portion of their staff via **salary,** paid monthly or bi-weekly - **Seventeen percent (17%)** of owners and managers reported that they receive payment from staff via **booth rental or suite rental** ### Payroll for Salon and Spa Staff Members Staff members were asked what the primary way is in which they are paid. - **Forty-Two percent (42%)** of respondents reported that they are paid via **commission** - **Thirty percent (30%)** of respondents reported that they are paid via **hourly rate** - **Twenty-four percent (24%)** of respondents reported that they are paid via **salary,** paid monthly or bi-weekly - **Four percent (4%) **of respondents reported that they pay **booth rental or suite rental** ## Tips and Gratuity in the Health and Beauty Industry _Cash remains the most accepted tipping method in the industry, followed by credit cards, and apps like Venmo._ - **Ninety-seven percent (97%)** of respondents reported that they accept tips via **cash** - **Eighty-seven percent (87%)** of respondents reported that they accept tips via **credit card** - **Forty-five percent (45%)** of respondents reported that they accept tips via **Venmo** - **Twenty-eight percent (28%)** of respondents reported that they accept tips via **Cash App** - **Twenty-four percent (24%)** of respondents reported that they accept tips via **Paypal** - **Seven (7%)** of respondents reported that they accept tips via **other transaction methods** ### Cash Tips for Salons and Spas Survey participants were asked when staff receive their cash tips. - **Ninety percent (90%)** of respondents reported that staff receive cash tips **immediately / same day** - **Ten percent (10%)** of respondents reported that staff receive cash tips **in their next paycheck** ### Credit Card Tips for Salons and Spas Survey participants were asked when staff receive their credit card tips. - **Thirty percent (30%)** of respondents reported that staff receive credit card tips **immediately / same day** - **Seventy percent (70%)** of respondents reported that staff receive credit card tips **in their next paycheck** ## Health and Beauty Industry Bonuses _Performance-based bonuses are mostly paid to service providers and sometimes to managers or other admin staff._ - **Fifty-four percent (54%)** of owners and managers reported that they offer performance-based bonuses to their employees - **Twenty-five percent** **(25%)** of staff reported that they are offered performance-based bonuses by their employer ### Spa and Salon Positions that are Paid Bonuses - **Ninety-one percent** **(91%)** of owners and managers reported that they pay bonuses to **service providers** - **Fifty-four percent** **(54%)** of owners and managers reported that they pay bonuses to **managers** - **Fifty-two percent** **(52%)** of owners and managers reported that they pay bonuses to **receptionists and front desk staff** - **Twenty-three percent** **(23%)** of owners and managers reported that they pay bonuses to **assistants** ## Compensation Satisfaction in Salons and Spas Owners, managers, and staff members were asked about their overall happiness with the form of compensation they offer and receive. - _**Seventy-five percent (75%)**__ of owners and managers reported being happy or very happy with their compensation model_ - _**Eighty-five percent**__ __**(85%)**__ of staff members reported being happy or very happy with their compensation model_ - _**Zero percent**__ __**(0%)**__ of owners, managers, and staff members reported being very unhappy with their compensation model_ ### Owners and Managers - **Zero percent** **(0%)** of owners and managers reported they are **very unhappy** about their compensation model - **Five percent** **(5%)** of owners and managers reported they are **unhappy** with their compensation model - **Twenty percent** **(20%)** of owners and managers reported they feel **neutral** about their compensation model - **Forty-four percent** **(44%)** of owners and managers reported they are **happy** with their compensation model - **Thirty-one percent** **(31%)** of owners and managers reported they are **very happy** with their compensation model ### Staff Members - **Zero percent** **(0%)** of staff members reported they are **very unhappy** about their compensation model - **Three percent (3%)** of staff members reported they are **unhappy** about their compensation model - **Twelve percent** **(12%)** of staff members reported they feel **neutral** about their compensation model - **Forty-two percent** **(42%)** of staff members reported they are **happy** with their compensation model - **Forty-three percent** **(43%)** of staff members reported they are **very happy** with their compensation model ## Satisfaction Levels by Model _Overall, staff reported being slightly more satisfied with their compensation model than owners and managers, with the exception of booth/suite rental._ ### Commission - **Sixty-nine (69%)** of owners and managers are satisfied with the commission model - **Eighty-eight (88%)** of staff members are satisfied with commission as compensation ### Hourly - **Sixty-eight (68%)** of owners and managers are satisfied with paying staff hourly - **Eighty-seven (87%)** of staff members are satisfied with being paid hourly ### Salary - **Eighty (80%)** of owners and managers are satisfied with paying staff a salary - **Eighty-seven (87%)** of staff members are satisfied with being compensated with a salary ### Booth/Suite Rental - **Seventy-one (71%)** of owners and managers are satisfied with booth or suite rental - **Fifty (50%)** of staff members are satisfied with the booth rental structure ## Staff Motivation by Pay Structure Staff members were asked if they felt motivated by their pay structure. _Surprisingly, the results do not totally align with reported satisfaction levels._ _**The salary pay structure made staff members feel the most motivated,**__ followed closely by booth/suite rental._ _**Commission**__ was revealed to be the __**least motivating structure**__ according to respondents._ _This finding is somewhat unexpected due to the nature of the commission model, which allows staff to increase their earnings through more work and sales._ ### **Commission** - **Forty-six percent (46%)** of staff members reported that they feel motivated by being paid with a commission model - **Forty-four percent (44%)** of staff members reported that they feel neutral about being paid with a commission model - **Ten percent (10%)** of staff members reported that they do not feel motivated by being paid with a commission model ### Hourly - **Sixty percent (60%)** of staff members reported that they feel motivated by being paid with an hourly model - **Thirty** **percent (30%)** of staff members reported that they feel neutral about being paid with an hourly model - **Ten percent (10%)** of staff members reported that they do not feel motivated by being paid with an hourly model ### Booth/Suite Rental - **Seventy-five percent (75%)** of staff members reported that they feel motivated by their booth/suite rental model - **Twenty-five** **percent (25%)** of staff members reported that they feel neutral about their booth/suite rental model ### Salary - **Seventy-nine percent (79%)** of staff members reported that they feel motivated by being paid with a salary model - **Thirteen (13%)** of staff members reported that they feel neutral about being paid with a salary model - **Eight (8%)** of staff members reported that they do not feel motivated by being paid with a salary model ## Top Priorities of Spa and Salon Professionals Owners, managers, and staff members were asked to choose their top priorities. The results show alignment between the two groups. ### Owners and Managers - **Forty percent (40%)** of owners and managers reported that the **stability of the business** is their top priority - **Thirty-seven percent** **(37%)** of owners and managers reported that **growing the business **is their top priority - **Twenty-three percent** **(23%)** of owners and managers reported that **maximizing profits** is their top priority ### Staff Members _**Stability is the top priority reported by both owners/managers and staff**__ in the beauty and wellness industry. This result is understandable and somewhat expected after the uncertainty due to the COVID-19 pandemic and resulting shutdowns that kept many wellness and personal care businesses closed for extended periods._ - **Thirty-nine percent** **(39%)** of staff members reported that **stable income** is their top priority - **Thirty-eight percent** **(38%)** of staff members reported that **maximizing earnings** is their top priority - **Twenty-two percent** **(22%)** of staff members reported that maintaining **flexible work hours** is their top priority ## Demographics ### Services Offered The beauty and wellness industry is comprised of businesses that provide a variety of services, respondents reported offering the services below. - **Fifty-eight percent** **(58%)** of respondents reported they offer **hair styling** services - **Forty-six percent** **(46%)** of respondents reported they offer **waxing or threading** services - **Forty-six percent** **(46%)** of respondents reported they offer **facials or skincare** services - **Thirty-four percent** **(34%)** of respondents reported they offer **massage** services - **Thirty-two percent** **(32%) **of respondents reported they offer **barbering** services - **Thirty-two percent** **(32%)** of respondents reported they offer **makeup** services - **Thirty-two percent** **(32%)** of respondents reported they offer **lash** services - **Thirty-one percent** **(31%)** of respondents reported they offer **nail** services - **Nine** **(9%)** of respondents reported they offer **medical** services - **Eight** **(8%)** of respondents reported they offer **tattoo** services - **Eight** **(8%)** of respondents reported they offer **airbrushing** services - **Five (5%)** of respondents reported they offer **acupuncture** services - **Two (2%)** of respondents reported they offer **other** services ### Roles _Business owners and service providers made up the majority of the survey respondents with managers and assistants representing under 20%._ - **Owners** represented **thirty-six percent** (**36%)** of respondents - **Service providers** represented **forty-three percent** (**43%)** of respondents - **Front desk staff** represented **ten** **percent** (**10%)** of respondents - **Managers** represented **nine** **percent** (**9%)** of respondents - **Assistants** represented **two percent (2%)** of respondents ### Career Length _Most survey respondents have worked in the industry for five to ten years, followed closely by those with two to five years of experience._ - **Twelve percent** **(12%)** of respondents reported they have been working in their career for **less than two years** - **Twenty-six percent** **(26%)** of respondents reported they have been working in their career for **two-to-five years** - **Twenty-seven percent** **(27%)** of respondents reported they have been working in their career for **five-to-ten years** - **Fifteen percent (15%)** of respondents reported they have been working in their career for **ten-to-fifteen years** - **Twenty percent (20%)** of respondents reported they have been working in their career for **more than fifteen years** ### Locations _Survey respondents are primarily located in the United States. The majority are from California, New York, Florida, Georgia, and Texas._ - **Ninety-two percent (92%)** of respondents are located in the **United States** - **Eight percent** **(8%)** of respondents are located in **Canada** #### Participant Percentage by U.S. State (Top 12) - **Thirty-three percent** **(33%)** of respondents are located in **California** - **Eleven percent** **(11%)** of respondents are located in **New York** - **Seven percent** **(7%)** of respondents are located in **Florida** - **Five percent** **(5%)** of respondents are located in **Georgia** - **Five percent** **(5%)** of respondents are located in **Texas** - **Four percent** **(4%)** of respondents are located in **Massachusetts** - **Three percent** **(3%)** of respondents are located in **Montana** - **Three** **percent** **(3%)** of respondents are located in **Utah** - **Two percent** **(2%)** of respondents are located in **Illinois** - **Two percent (2%)** of respondents are located in **Oregon** - **Two percent** **(2%)** of respondents are located in **Maine** - **Two percent (2%)** of respondents are located in **Colorado** ### Race, Gender, and Age _Most survey respondents are white, Black, and Hispanic or Latino/Latinx. Seventy-five percent of respondents identify as female, while 46% are between ages 20-39._ #### Gender - **Seventy-five percent (75%)** of respondents reported that they identify as **female** - **Twenty-four (24%)** of respondents reported that they identify as **male** - **One percent (1%)** of respondents reported that they identify as **non-binary** #### Age - **One percent (1%)** of respondents reported that they are **under 20 years of age** - **Thirty-five percent (35%)** of respondents reported that they are **20-29 years of age** - **Thirty-one percent (31%)** of respondents reported that they are **30-39 years of age** - **Twenty percent (20%)** of respondents reported that they are **40-49 years of age** - **Thirteen percent (13%)** of respondents reported that they are **50 or more years of age** #### Race - **Sixty-three** **percent** **(63%)** of respondents reported that they are **white/Caucasian** - **Fourteen percent** **(14%)** of respondents reported that they are **Black/African-American** - **Eight** **percent (8%)** of respondents reported that they are **Hispanic/Latino/Latinx** - **Three percent** **(3%)** of respondents reported that they are **Native American/Alaskan Native** - **Three percent** **(3%)** of respondents reported that they are **Asian** - **One percent** **(1%)** of respondents reported that they are **Native Hawaiian/Pacific Islander** - **Five percent (5%)** of respondents reported that they **would prefer not to state their ethnic or racial identity** - **Three percent (3%) **of respondents **did not select a response** ## Impact of COVID-19 ### Impact of COVID-19 on Staff _**Almost half of respondents reported that they did not work during the majority of the COVID-19 shutdowns**__ during 2020 and 2021, but many were able to collect unemployment._ #### Ability to Work - **Twelve percent (12%)** of respondents **worked from home or another personal space** - **Twenty-five percent (25%) **of respondents **continued working from the business / their regular workspace** - **Twenty-five percent (25%) **of respondents **continued working from the business / their regular workspace** - **Sixteen percent (16%) **of respondents **worked at a temporary job outside of beauty and wellness** - **Forty-seven percent (47%) **of respondents **did not work during the majority of the COVID-19 shutdowns** #### Ability to Collect Unemployment - **Seventy-seven percent (77%) **of respondents **collected unemployment during the COVID-19 shutdowns in 2020 and 2021** - **Twenty-three percent (23%) **of respondents **were unable to collect unemployment during 2020 and 2021** #### Changes to Workplace and Location - **Twenty-eight percent (28%) **of respondents **changed workplaces during 2020 and 2021** - **Ten percent (10%) **of respondents **moved to a new city or area during 2020 and 2021** - **Seven percent (7%) **of respondents **changed location and workplace during 2020 and 2021** - **Fifty-five percent (55%) **of respondents **made no changes during 2020 and 2021** ### Impact of COVID-19 on Employers Participants were asked if the COVID-19 pandemic forced them to change the compensation model they use to pay their staff members - **Thirty-nine percent (39%) **of employers reported that they were **forced to change their compensation model due to COVID-19** - **Sixty-one percent (61%) **of employers reported that they were **not forced to change their compensation model due to COVID-19** ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) [**Kayle Yanez**](/blog/author/kayle-yanez/) is a Content Marketing Manager at Mangomint. He is a salon operations expert and software and technology specialist. Kayle holds a degree in Marketing and has partnered with some of the world's top haircare and skincare brands to help salon and spa owners grow their businesses through administrative training and education for over a decade. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-email-marketing-ideas/ [All blog articles](/blog/) # 26 seasonal salon email and text marketing templates We have found the perfect email and text marketing messages your salon or spa can send year-round. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [TOOLS](/blog/c/tools/) March 31, 2026 [Email and text marketing](/features/campaigns/) for [salons](/solutions/salon-management-software/) and [spas](/solutions/spa-software/) doesn't need to be complicated. The seasonal connections we share offer a roadmap for marketing that naturally resonates with clients. Here are 26 salon email and text marketing ideas to help grow your business year-round. _Doing some email marketing research for your salon? Check these out:_ - [Email vs. text marketing: What every salon owner should know](https://www.mangomint.com/blog/email-vs-text-marketing-what-every-salon-owner-should-know/) - [How much should salon owners spend on their email and text marketing?](https://www.mangomint.com/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ## January marketing ideas for salons and spas ### 1. New Year's email and text campaign The beginning of January is often filled with a renewed ambition for self-improvement. Where better for clients to start than within your salon or spa? Get them through your doors with an email and text marketing campaign. New Year's email or text marketing template and example: - "New Year, new you at \[your salon name]! We will ring you into the new year with all your favorite services. Book your appointment this month to enjoy a $\[X] off coupon on any appointment add-on." ### 2. Cold weather promotions Something about the cold weather, dry air, shorter days, and seasonal blues can prevent clients from getting the salon and spa services that might help them feel better. If you find business slowing down, an email and text marketing campaign can be the nudge clients need to get moving. Cold weather email and text marketing template and example: - "Dry winter hair? \[Your business name] has just what you need! Buy our deep conditioning package — including 5 services for the price of 4 — to keep your hair feeling fresh all winter long." This promotion can be tailored to any pampering or moisturizing service. ## February marketing ideas for salons and spas ### 3. Valentine's Day and Galentine's Day marketing Can your clients feel the love as your salon or spa prepares for Valentine's Day? Whether your customers are in a loving relationship, a complicated "situationship," or riding solo on Valentine's Day — this emotionally-charged holiday offers countless reasons why clients might need an extra boost from your salon or spa. There are a few different ways you can position this email and text marketing: - "Fall in love with yourself this Valentine's Day. Visit \[your business name] for our \[exclusive deal] on your nail art." - "Give her the gift she really wants this Valentine's Day. Enjoy a \[X]% off discount for all couples massages and luxury packages." February is the perfect time of year to upsell add-ons for couple's massages, facials, [gift cards](https://www.mangomint.com/features/gift-cards/), or luxury treatments. ## March marketing ideas for salons and spas ### 4. Spring break salon specials From family vacations to college trips, you will notice your appointment slots filling up during the spring break season — which often starts in mid-March. Rather than offering a discount, such popular times of the year are ideal for upsell opportunities. For example, offering a [membership promo](/features/memberships-and-packages/) will help get a higher volume of customers visiting your salon or spa more frequently. You can also increase the average appointment value with upgrades or add-on promos. - "Get into vacation mode with \[service] from \[your business name]! Turn on the travel vibes and get ready to look your best for all your spring break adventures. You can enjoy our \[exclusive bundle] with all the services you need to glow. Members save even more with an additional \[exclusive discount]! Book your appointment today to learn more." ### 5. St. Patrick's Day marketing St. Patrick's Day is the perfect time for fun and effective email and text marketing. These campaigns often appear with green, gold, or rainbow colors and seasonal symbols — like 4-leaf clovers and pots of gold. St. Patrick's Day email or text marketing template and example: - "Today is your lucky day! St. Patrick's Day is right around the corner, and \[your business name] is celebrating with some special deals. Make your appointment today for \[X]% off any premium services." ## April marketing ideas for salons and spas ### 6. Easter email and text promotions The Easter holiday presents another opportunity for seasonal sales for nail salons, hair salons, and spa businesses. These promotions usually appear with pastel colors and seasonal symbols — like Easter eggs and baskets. - "Hop into savings with exclusive deals from \[your business name]. We have something for everyone's basket. Enjoy an Easter \[gift card promo] now through the holiday!" ## May email marketing ideas for salons and spas ### 7. Mother's Day salon and spa campaigns Mother's Day is a key opportunity for salon and spa marketing promotions. There are two different ways you can position this sale: "Treat yourself" campaigns can encourage mothers to get in your salon or spa chair. Beyond personal pampering, your target market may be preparing for Mother's Day festivities. An example and template includes: - "Mother's Day off: Give yourself a break this Mother's Day with our exclusive week of savings. When you book an appointment at \[your business name] any day this week, enjoy a discount on all service upgrades." "Gifts for Mom" campaigns can encourage children and partners to choose your salon or spa for their Mother's Day gift cards. Alongside an email marketing campaign, you will want to place some visuals around your community — as it is less likely for an email marketing campaign to reach your target market. Your marketing materials might use language like, - "Hint: Mother's Day is just around the corner. Give mom the gift of luxury this Mother's Day with a gift card from \[your business name]." ## June marketing ideas for salons and spas ### 8. Summer vacation campaigns Naturally, the summer season's warm weather and school calendar break can lead to an influx in travel and vacationing. However, with all the vacation planning in the works, your clients might need a reminder to book their appointments. Some potential text marketing angles include: - "Get beach ready at \[your business name] today! Enjoy a \[discount] when you book now through \[campaign end date]. Get ready to look and feel your best during your summer vacation." ### 9. Warm weather specials While we know there are aesthetic benefits of a new haircut, this becomes a practical necessity for many facing the summer heat. A warm weather email marketing campaign can help fill appointment slots during slow weeks: - "Don't let the high temperatures keep you down. Cool off with a new haircut from \[Business name]. Enjoy 20% off when you visit — this week only!" ## July marketing ideas for salons and spas ### 10. 4th of July promos As the biggest summer holiday, 4th of July email and text marketing campaigns offer your best opportunity of the season. These messages often carry patriotic themes with red, white, and blue coloring. For example: - "Paint the town red, white, and blue with 4th of July deals from \[your business name]. Enjoy star-spangled savings on \[select services]." ### Unlock the power of email marketing Mangomint's intelligent email marketing system is built into our system, offering unique advantages to our customers. [Explore our features](/features/marketing-and-automation/) ## August marketing ideas for salons and spas ### 11. Back-to-school promotion Parents want their children to walk into school on the first day with confidence — often requiring a back-to-school haircut. During this profitable season, you will want to get customers through your doors rather than your competitors. Running a back-to-school discount, promotion, or coupon in your email and text marketing campaign can help. - "Go back to school in style with a haircut from \[your business name]. For a limited time, you can enjoy back-to-school savings on haircuts for the whole family!" ### 12. School Picture Day marketing campaign When the school season approaches, parents are often busy gathering school supplies and new clothes. If they miss the back-to-school haircuts, they will likely need a salon visit before fall school pictures (often a month after the beginning of the school year — but you can check with your local school schedule for more specific targeting). This campaign will bring a second wave of back-to-school success to your salon. - "Don't forget picture day! You can get picture-day ready with a fresh haircut from \[your salon name]." ### 13. College-specific promotions If your salon or spa is in a college town, you will likely want to do a big email and text marketing campaign before the start of the new school year. According to the [National Retail Federation](https://nrf.com/research-insights/retail-holiday-and-seasonal-trends), Back-to-College is the top US spending event — surpassing all gift-giving holidays. Word-of-mouth marketing within your local college life can help your business thrive. - "Welcome back, \[school name for students]! This month, show your student ID to get an \[exclusive discount] on all services." ## September marketing ideas for salons and spas ### 14. Fall into savings With the autumn season being a time of fall fun, you can take advantage of these seasonal opportunities with an email and text marketing campaign. These promotions often embody red, orange, yellow, and brown color palates to signify the changing autumn leaves. Fall email and text marketing template: - "Fall into savings at \[your salon name]! Nothing pairs better with a pumpkin spice latte than your favorite \[industry] services. Book today to get \[X]% off a hair care treatment." ## October marketing ideas for salons and spas ### 15. Halloween marketing campaigns Get your spa or salon in on the fun of the Halloween season. An email and text marketing campaign can remind clients to book their appointments before they get swept away in the holiday festivities. Halloween email and text marketing template: - "Spooky good deals coming your way! Visit \[your salon name] this month for discounts on all your favorite services. Enjoy \[X%] off gift cards, free \[select service upgrade], and $\[X] off your first month of any new membership. It is no tricks, all treats — all October long!" ## November marketing ideas for salons and spas ### 16. Giving thanks campaigns As the end-of-year holiday season starts picking up, it is best to start your gift card promotions early. Thanksgiving is an opportunity for salons and spas in the US to offer a gift card promotion for those who want to express gratitude. Thanksgiving email and text marketing template: - "Grateful for you: We are giving thanks with some exclusive membership deals. All new members can enjoy $\[X] off your first month. All existing members get double points on all product purchases for the entire month of November." ### 17. Black Friday and Cyber Monday deals Especially if your salon or spa is in a busy shopping center, you can easily get your sales moving on the biggest spending day of the year: Black Friday. Use an email and text marketing campaign to share deals and let customers know that your location will be open. Many Black Friday campaigns emphasize this sale as having the best deals and the lowest prices of the year. You might also limit the number of discounted items to create a sense of urgency. - "Unheard of savings: Enjoy exclusive Black Friday deals on our service packages." - "The Black Friday sale you have been waiting for! Our first 10 customers can enjoy \[exclusive deal] on Black Friday only." Salons and spas can also push online gift card sales during Cyber Monday. ### 18. Small Business Saturday Shoppers are encouraged to support small businesses on the Saturday after Black Friday. You can take advantage of this opportunity with an email and text marketing campaign. The messaging here should be focused on "shop small" language. - "Shop small at \[your business name] this Small Business Saturday. We are offering exclusive discounts on \[select products, gift cards, or services]." ## December marketing ideas for salons and spas ### 19. Holiday email and text marketing campaign Between work events and family gatherings — clients will want to look and feel their best during the holiday season. A holiday discount can encourage clients to choose your salon or spa over competitors as they book seasonal services. By sending out an offer in your next email and text marketing campaign, you can get the word out about this promotion. Many holiday promotions have green, red, gold, and silver color themes. Potential promotional language options include: - "'Tis the season for feeling your best. Unwrap the gift of gorgeous hair before your holiday adventures. Enjoy an exclusive \[discount] on styling services." These email and text marketing campaigns also offer the perfect opportunity to remind your clients of your holiday schedule and hours. ### 20. Stress relief and wellness campaigns While the holiday season is filled with wonderful spirits and connections, it can also be one of the most stressful times of the year. From jam-packed schedules to gift buying in crowded stores with empty shelves, many of your clients will find themselves needing a break. You can connect with these customers with a stress-free email and text marketing campaign: - "A break for all of Santa's helpers: Visit \[your business name] for a well-earned \[discount] on \[select services]." ### 21. Seasonal gift card deals The holiday season is a key opportunity for [gift card promotions](/blog/salon-gift-card-promotion-ideas/). During the gift-giving season, you can encourage clients to buy gift cards from your business by offering an exclusive discount. These campaigns can help attract buyers who might be overwhelmed during the holiday chaos. Some email and text marketing ideas include: - "Let us do the holiday shopping for you. Find something for everyone on your list: All \[your business name] gift cards are discounted \[X]% through 12/23." ## Evergreen: Marketing Ideas for Any Season ### 22. Birthday marketing discounts Who doesn't love a birthday discount? Every month, salons and spas should send a birthday email and text promotion to your clients with upcoming birthdays. A robust [Client Management](https://www.mangomint.com/features/client-management/) feature in your salon or spa software can help you keep track of customer birthday months. - "Celebrate your special day with us! Happy birthday from your friends at \[your business name]. Apply a \[X% off discount] to a service of your choice when you book during your birthday month." ### Watch our email marketing video Need help getting started? Spark inspiration, find answers to questions, and enjoy a step-by-step guide. [Watch now](/videos/feature-spotlight-email-marketing/) ### 23. Taking advantage of the latest trends In today's social media landscape, trends can come and go quickly — especially in the salon industry. Clients are often willing to pay top dollar for the "latest and greatest" services — you simply need to get the word out about your business. Capitalize on any new trends by building an email and text marketing campaign. - "The service you have been waiting for is finally here. Book your \[trending service] at \[Business name] today! Hurry — these appointments are filling up fast." Hint: If you also add trending services to your Google My Business listing and your website, you will likely be the first recommended to new customers in search results and Google Maps. ### 24. Ad-hoc sales Create your own branded "holiday" or sales event. This can help bring buzz to your business and get sales moving. Additionally, these sales can make a bigger impact without the extra holiday competition. Perhaps the most noteworthy example of this marketing campaign is Amazon's annual Prime Day. In the salon or spa space, this might look a bit different: - "Anniversary sale: Come in to celebrate \[X years] of \[your business name]. As our first annual \[brand] sale, we are offering exclusive discounts on all \[products or services]." ### 25. Referral marketing campaign [Referral programs](/blog/salon-referral-program/) are easy word-of-mouth marketing opportunities that can have your clients doing the groundwork for you. If you ever find your business moving slowly, send out a marketing campaign reminding customers of the discounts they get when they refer a new client. You could also do a temporary upgrade for your referrals to provide an extra incentive. - "Share your love for \[your business name], and get an exclusive discount in return. For a limited time only, get double rewards for each new client referral." ### 26. Wedding season promotions for salons and spas Virtually every season is "wedding season" — though this term applies most commonly to the spring and fall months. Wedding goers are likely to book hair, makeup, nail, and spa services leading up to the big event. You can get them through your doors with an exclusive promotion: - "Get ready for wedding season with \[discount] from \[your business]. You can also help the bride-to-be get ready for her big day with a \[discount] on all wedding-themed gift cards." ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Marketing made easy with Mangomint's salon and spa software Mangomint makes it easy to market your salon or spa, introduce new promotions, and seamlessly manage the influx of customers that can follow a campaign. With advanced online booking and scheduling features, reporting, staff management, client management, and so much more — you can seamlessly run more efficiently and profitably. If you haven't explored the Mangomint software first-hand, you can get a free, no-obligation trial or [schedule a demo](https://www.mangomint.com/demo/) with one of our experts to get started! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/tattoo-intake-form-examples/) ### [TOOLS](/blog/c/tools/) ## [Tattoo intake form examples and insights](/blog/tattoo-intake-form-examples/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Oct 4, 2024 [](/blog/med-spa-consent-forms/) ### [TOOLS](/blog/c/tools/) ## [Medical spa consent form templates and examples](/blog/med-spa-consent-forms/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Aug 9, 2024 [](/blog/salon-package-examples/) ### [TOOLS](/blog/c/tools/) • [GUIDES](/blog/c/guides/) ## [Successful salon and spa packages: 6 ideas and examples](/blog/salon-package-examples/) By [Emily Holzer](/blog/author/emily-holzer/)  |  May 15, 2024 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-gift-card-promotion-ideas/ [All blog articles](/blog/) # How to sell salon gift cards: 9 promotion ideas and examples These 9 salon gift card promotion ideas can help you effortlessly increase revenue and maximize sales. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) August 18, 2023 [Salon gift cards](/features/gift-cards/) offer an easy way to generate more revenue and earn repeat business. Here are 9 salon gift card promotion ideas to help you get started.  ## Discount your salon or spa gift cards At the core of many [gift card promotions](/blog/gift-card-promotions-have-come-to-mangomint/), you will find discounted gift card sales. The concept here is relatively simple: clients buy a gift card for a higher value than they pay. In return, your business earns upfront revenue and a guaranteed repeat visit from the client. Additionally, as clients buy these gift cards for friends or family members, you get free referrals sure to bring new faces into your studio. _So, how can you sell discounted salon gift cards?_ The exact process here will depend on your salon’s booking and POS software system. You can read a step-by-step guide to creating discounted gift card promotions in Mangomint with our [Learning Center article here](https://www.mangomint.com/learn/creating-gift-card-promotions/).  ## Service-based gift card promotions If you want to increase sales for a particular salon service, consider boosting interest with a gift card promo. A study by [BigCommerce](https://www.bigcommerce.com/blog/promotional-marketing/#whatispromotionalmarketing) found that, on average, beauty industry conversions more than doubled for products and services with a promotion.  Service-based gift card promotions operate similarly to traditional gift card discounts — only they are specifically geared to match a target service price. Let’s take a closer look at how you might create these deals: - When adding a new gift card, enter a service-based name (ex: “December deep conditioning discount!” - Set the gift card value to match the **traditional price** of your promotional service. - Adjust the sale price to a **discounted rate** and configure any additional settings — like a promo expiration date. - Advertise this deal online and in person (ex: “Save big on deep conditioning services with a gift card discount.”) This gift card promotion can help turn your slowest-selling service into your most popular add-on.  ## Gift bags, boxes, and baskets Gift cards are often presented as a thoughtful gesture during giving seasons. You can help increase sales by putting a bow on your salon or spa’s gift cards (literally and figuratively).  The holiday season is a busy time for salons and their customers. For your clients, complete gift sets offer one less thing to worry about — letting them cross another name off their list. Meanwhile, simply offering attractive packaging, complete gift sets, and finishing touches can help you effortlessly sell gift cards while earning a higher return. Some gift card promo ideas include: - **Inventory bundles:** Consider bundling discounted gift cards with your most popular inventory — like shampoos, conditioners, and other hot-selling items. Take it one step further by placing these items in a branded tote that will remind your clients to book another appointment each time they reuse their gift bag.  - **Gift baskets:** You can create gift card baskets bundled with candy, branded items from your business, or affordable presents that match the season (like teddy bears around Valentine’s Day or balsam fir candles near Christmas).  - **Upgraded gift card presentation:** Luxury gift certificate designs, boxes, or card holders can help a simple gift card feel like the complete package. We see this promotional upsell frequently among significant retailers — such as Amazon offering $3 - $6 gift wrapping at checkout. Amazon’s gift bags are affordable for the retailer to provide (likely earning a substantial ROI on each gift-wrapped package), and customers are eager to pay more for this finishing touch. ## Holiday salon gift card promos The holiday season is often called the “season of giving” for a reason — making this the perfect time to promote your gift cards. As the highest-spending time of the year, these gift cards can secure several months’ worth of revenue for your business. Taking advantage of a few easy promo ideas can help get your holiday gift card sales moving: - Heavily advertise your gift cards online and in your studio.  - Make sure you choose or create a holiday-themed design for gift cards. - Consider offering discounts for holiday gift cards. - You can also set discounts for bulk purchases, as multiple gift card buying is most likely at this time of year.  ## Seasonal salon gift card promotions When clients need your services most, a gift card promotion can ensure they choose your salon over others in your area. Beyond traditional holiday promos, you can use gift cards to leverage seasonal earning opportunities. For example, nail salons might offer a wedding season gift card discount. Other popular times of year for salons include prom, graduation, summer, and back-to-school.  Similarly, you might consider sending an exclusive promo each month to all of your clients with upcoming birthdays.  ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Gift card add-on promos Contrary to popular belief, gift card promos do not need to come with a discounted sale price. Instead, you might offer an incentive for clients to buy gift cards — such as a free upgrade or add-on with any gift card purchase. There are plenty of fun, unique, low-cost add-ons that can get your gift card sales moving: - Salons might offer a free brow wax, scalp massage, or blowout. - Nail technicians might include a free accent nail or paraffin dip. - A complimentary mimosa or treat can provide an extra gift card incentive for your business. Any small, quick, and affordable service your salon or spa offers can make for a perfect gift card promo.  ## Salon and spa memberships, packages, and bundles You can double your revenue potential by aligning your gift card promotions with your [salon or spa membership offerings](https://www.mangomint.com/features/memberships-and-packages/). Seamlessly increase your gift card sales _and_ subscription sign-ups by offering an exclusive discount to members.  Clients who have been considering a membership might finally take this leap — securing reliable, recurring revenue for your salon. Meanwhile, existing members will be more likely to choose your gift cards over those from major retailers.  Similarly, you can pair a gift card discount with service packages or bundles. These deals can work in both directions, such as: - “10% off any service package when you purchase a gift card.” - “10% off any gift card purchase when you buy a service package/bundle.” ### Sell memberships and packages Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software. [Explore membership features](/features/memberships-and-packages/) ## Increased awareness with standard promotions How do you promote your gift cards? While many people traditionally associate “promotions” with “deals and discounts,” a promotion is defined as **any activity that creates or increases awareness.** So, during financially tight times, there are ways to promote your gift card without any extra spending or lost revenue.  - Create a banner on your website to ensure customers are aware that your salon or spa sells gift cards.  - Add a button to make gift cards easy to buy at every stage of your customer’s online journey.  - For in-person sales, keep your gift cards prominently displayed near your register for easy impulse purchases.  ## Gift certificate template and gift card design Another easy and free way to promote more gift card sales is to rejuvenate your design. In a study by [IPSOS](https://www.ipsos.com/en-us/news-polls/Most-Americans-Say-That-the-Design-of-a-Products-Packaging-Often-Influences-Their-Purchase-Decisions), 81% of respondents reported that design appearances influenced their decisions when buying gifts.  Luckily, you can implement an attractive new gift card design at the click of a button in Mangomint. Choose from a variety of pre-designed digital gift card templates to start selling eye-catching online gift certificates without missing a beat.  For a more personalized touch, you can design and upload a custom e-gift card. It is easy to create new styles within your preferred graphic design tool, like Canva. Add your logo, brand colors, and an aesthetic that will help your gift card stand out. You can also design and print custom gift certificates perfect for in-store sales.  ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Sell your salon and spa gift cards with Mangomint If you haven’t tried Mangomint yet, we invite you to sign up for a free trial. Alongside seamless gift card support, you will find a variety of features your salon or spa needs — including online booking, staff management, payment support, and so much more.  If you are ready to learn more, you can [book a free demo](/demo/) with one of our team members for a one-on-one software walkthrough. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-membership-agreement-templates/ [All blog articles](/blog/) # Salon and spa membership agreement templates How do you create a salon or spa membership agreement? Explore templates, examples, and insights to help protect your program. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [TOOLS](/blog/c/tools/) April 19, 2024 Membership programs can help salons and spas improve rebooking, retention, and profitability. However, it is vital to protect your business in these efforts and combat [payment disputes](/learn/payment-disputes/) with a membership agreement. Let’s look at some insights, examples, and templates for the most common membership types. ## Legal considerations for membership agreements Before we dive in, please note that automatic renewal laws and other legal considerations can vary by region. It is essential that you have a lawyer in your area review your final agreement to ensure you stay compliant. These templates can still help you save money on legal services, such as avoiding the extra costs of creating documents from scratch. You can also use them to think through your membership options. This process can help you make the best decisions for your business and avoid common pitfalls many salons and spas face. With this in mind, we have created template downloads for service-based membership agreements, beauty bank membership agreements, and free membership agreements. ### Sell memberships and packages Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software. [Explore membership features](/features/memberships-and-packages/) ## Beauty bank membership agreement Beauty bank memberships work like a reverse payment plan with a few extra benefits for you and your clients. You can read our [guide to beauty bank memberships here for additional information](/blog/beauty-bank-memberships/). This template example includes a $100 recurring charge, roll-over credits, and other specifications that may be helpful for beauty bank memberships. You can download and fill it in with all of your program’s details. Click here to preview and download our [beauty bank membership agreement](https://assets.ctfassets.net/oco7uqwlyque/2thDiAJzXlxYmkS0gG0tFe/90a6cd56e6101c7e9379a618cf519688/Beauty_Bank_membership.pdf). ## Service-based membership agreements Some services are better suited for memberships than others. As such, many [salons](/solutions/hair-salon-software/) and [spas](/solutions/spa-software/) build their programs around specific treatment options. You can explore [popular salon and spa membership examples from our clients here](/blog/salon-spa-membership-examples/). This membership agreement template includes space for your service exclusions, benefit limitations, and other relevant specifications. Click here to preview and download our [service-based membership agreement](https://assets.ctfassets.net/oco7uqwlyque/7lpl3rBmbJqOmYN16ZwRGP/6a12439fd01cc846c94bf900390ee77f/Service-Based_Membership_Agreement.pdf). ## Free membership agreement Some businesses in the beauty and wellness industry, like [Swanky Sugar](https://www.swankysugar.com/), offer a no-cost membership program. These memberships provide a similar experience to loyalty programs but with more to offer your business. For example, this option offers guaranteed monthly bookings (rather than the varying effectiveness of loyalty programs) and encourages clients to spend more at your business. This template example includes a 3-month minimum required membership duration with a $50 early cancellation fee. Click here to preview and download our [free membership agreement](https://assets.ctfassets.net/oco7uqwlyque/7wVOJcr2MlTpqYEjEMrP7o/7bd9ea5041fb6980db8f11a09a4c0fa9/Free_Membership_Agreement.pdf). ## Core membership questions to ask Now that you have your membership template, you can start customizing it to your program plans. Consider these guiding questions for help along the way: - **What incentives can you offer members to join this agreement?** In a traditional membership setup, clients commit to regular bookings in exchange for a discount. Some salons or spas sweeten the deal with additional low-cost incentives, such as 10% off services outside the membership agreement, 15% off products, or priority scheduling through your waitlist. - **Are there any exclusions?** You will want to include any exclusions in your membership agreement, such as any services, providers, or products that may not qualify for discounts. - **Which membership model do you plan on following?** Many businesses offer service-based or beauty bank memberships. Others may offer free memberships that provide additional incentives in exchange for a set amount of guaranteed services. - **How will you manage membership programs?** These programs can quickly become unmanageable without the right support. You will want to streamline membership management within your software system. ## Additional considerations for memberships To avoid conflict within your membership program, consider taking a closer look at potential questions and preemptively answering them in your agreement, such as: - **Can unused membership credits roll over or transfer?** Please note that your membership style and local laws may impact your requirements here. - **How frequently do you want to renew your memberships?** Most memberships are charged on a monthly basis, but this can vary depending on your services. - **What kind of commitment will you require?** Many memberships include a commitment period to prevent one-time customers from taking advantage of membership benefits. For example, “Cancel any time after the first three months.” Keep in mind that clients may be hesitant to join long-term membership commitments. - **How far out do clients need to cancel?** Cancellation windows help prepare your business for changing income and give you time to fill that opening for another client who may be interested in joining this program. - **What kind of penalty will you enforce for early cancellation?** Many businesses protect their memberships with a cancellation fee. Keep in mind that these can be hard to collect from defaulting customers. As such, you should always keep a card on file and include this requirement in your membership agreement, as demonstrated above. - **How will you protect your staff?** If membership discounts come at the expense of your providers, you may quickly find yourself with a failing program and an unhappy staff. Clearly set tipping expectations for member appointments, and decide how you will handle commission-based payouts. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Why should salons and spas offer membership programs? **The goal of memberships is to boost booking frequency ****_without_**** impacting profitability**. You might wonder, “How can you ensure your services remain profitable with membership discounts?” There are several factors to consider when calculating the value of memberships: - **Discount vs. profit ratio:** If your appointment slots are always filled, you may not need a membership program to move things along. In this case, membership options may not be suitable for you. However, if your business does need some help booking up, your membership discounts should **not** offset the appointment’s entire profit potential. You may need to evaluate and adjust your standard pricing or membership discounts to ensure you still return a profit on membership appointments. - **Extra spending: **[Studies show](https://www.semrush.com/blog/customer-retention-stats/) that loyal clients are proven to spend more than new customers, boosting your ROI. Membership discounts can encourage this extra spending and keep your loyal customers coming back more frequently. - **Lower marketing costs:** Memberships can lower the marketing expenses you may otherwise need to fill those recurring appointment windows. This point alone should help offset membership discounts. - **Higher ticket services:** When clients are looking for high-ticket services, chances are they will want to save as much money as possible. Membership discounts can encourage potential customers to choose your business over competitors in the area, attracting valuable appointments and high-revenue clients. - **Strategic offerings:** Most memberships offer a core discount. But (as we unpack more below) other incentives are often low-cost or free to business owners. For example, it is free to prioritize member requests when booking off your Intelligent Waitlist or to designate member-only parking spots in your lot. Collectively, these factors should offset the slight discount you offer members, making these programs a win-win for customers and businesses alike. You can read our guides to creating [profitable memberships](/blog/spa-membership-ideas/) and [successful memberships](/blog/how-to-create-a-successful-med-spa-membership-program/) here. ### Learn how Mangomint can help Sign up for a free Mangomint demo and learn from our experts how we can support your business! [Sign up for a Mangomint demo](/demo/) ## Mangomint salon and spa management software If you need a spa or salon software that supports memberships, Mangomint can help. Our suite of features includes membership usage tracking, automated billing, seamless member management, and so much more. Click here to start your free trial, or [schedule a live demo](/demo/) to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/salon-email-marketing-ideas/) ### [TOOLS](/blog/c/tools/) ## [26 seasonal salon email and text marketing templates](/blog/salon-email-marketing-ideas/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Mar 31, 2026 [](/blog/tattoo-intake-form-examples/) ### [TOOLS](/blog/c/tools/) ## [Tattoo intake form examples and insights](/blog/tattoo-intake-form-examples/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Oct 4, 2024 [](/blog/med-spa-consent-forms/) ### [TOOLS](/blog/c/tools/) ## [Medical spa consent form templates and examples](/blog/med-spa-consent-forms/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Aug 9, 2024 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-package-agreements/ [All blog articles](/blog/) # A guide to salon package agreements Explore how the fine print on your salon's package sales can save you time and headaches in payment disputes. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [TOOLS](/blog/c/tools/)[GUIDES](/blog/c/guides/) April 26, 2024 Salon package sales carry a sense of commitment. The client knowingly pre-pays for multiple services, often in exchange for a discount. This straightforward arrangement can give salon and spa owners a false sense of protection against payment disputes. In reality, disputes are viable for these transactions, even after the package has been partially redeemed. Thankfully, package agreements can help prevent and win these disputes. Let’s take a closer look at package agreements, why they are so important, and how you can create one for your salon or spa. [Preview and download our template here](https://assets.ctfassets.net/oco7uqwlyque/2tYoriB58yUYcsOxetxGcU/72336960d70853bad55b907fdf296e2b/package_agreement.pdf), and fill it out as you read through the considerations in this post. ## The importance of salon package agreements Before we dive in, it is essential to reiterate _why_ your business needs a package agreement. If you have experienced a [payment dispute](/learn/payment-disputes/), you know the toll it can take on a small business. Your salon and its employees face lost income, wasted product expenses, and opportunity costs. A package dispute offers this same result but with exponentially greater risks, as there is a chance your client redeems multiple services before filing the dispute. As mentioned above, [package sales](/learn/help-articles/packages/) carry a built-in sense of commitment. Many business owners believe adding more paperwork can waste time or deter clients from buying. However, these credit card disputes become almost impossible to win without a formal agreement. So, let’s explore five considerations for building your package agreement. You can also view [membership agreement templates and insights here](/blog/salon-membership-agreement-templates/). ## 1) What is included in the package? Naturally, the most foundational element of your package agreement will be the details about your packages. What products and services are included in this transaction? The more information you include, the better. For example, instead of saying “12 laser hair removal treatments,” consider saying something like, “12 laser hair removal treatments for one (1) small treatment area. Our small treatment areas are limited to the underarms, lower facial hair (chin and lip), nape of the neck, or bikini lines.” Apply this same level of specificity to each of your package tiers and options. ### Sell memberships and packages Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software. [Explore membership features](/features/memberships-and-packages/) ## 2) Any disclaimers, considerations, or exclusions In addition to detailing all of the inclusions of your package, it is helpful to explain any exclusions or disclaimers. The exact nature of your insights will depend on your services and business types. Some examples include: - **Exclusions: **If your packages are limited to specific providers, products, or appointment types, make this clear in your agreement. - **Extra charges:** In some cases, you may want to allow clients to redeem their package credit for an elevated service at an additional price. For example, “These credits can be redeemed for any standard massage. Hot stone massages can be selected for an extra $15, paid at the time of checkout.“ - **Cancellation policy:** Reiterate your cancellation policy and how it applies to package appointments. - **Medical disclaimer:** Include any standard medical disclaimers. For example, “These services are not intended to replace professional medical care. Treatments in the business may expose you to allergens and irritants. Please consult your physician for insight.” - **Results may vary:** Include any disclaimers about expected service results. For example, “While the average lash lift lasts 4-6 weeks, the exact nature of your results can depend on your lash thickness, length, and general upkeep. No results are guaranteed.” ## 3) Payment expectations Payments for certain packages may come with questions from your clients. Try to anticipate these questions and include the answers in your agreement, such as: - How much does the package cost? - Are taxes and fees included in this price? - What are your tipping policies or expectations for clients when redeeming a package appointment? - Will you require an active card saved on file? These details will all need to be covered in your package agreement. Again, it is vital you check with local laws to ensure you remain compliant when completing a sale. ### Learn about flexible payment options Mangomint's payment options are tailored to support every business type, from traditional salons to booth rental & hybrid models. [Explore Mangomint Pay](/payments/) ## 4) Redemption Period How long do clients have to redeem the services included in the package? The CARD Act and other local laws may regulate the expiration of services, credits, and gift cards. **The applicable laws vary by region, so it is essential to have a lawyer in your area review all legal documents for your business.** Including an expiration timeline in your package name _may_ help solidify the redemption period. For example, instead of naming your package “5 Kids’ Cuts,” consider something like “5 Kids’ Cuts for the 2024-25 School Year.” [As explained by legal experts](https://www.sab.law/news-and-insights/blog/prepaid-subscription-services-gift-certificates-expiration-date-card-act), including the dollar amount in your package name could have the opposite effect. For example, a name like “$50 Kids’ School Cut Pass” could imply the package is redeemable for a full $50 value without limitations. **Hint: Most businesses focus **_**only**_** on client expectations in their agreements. However, including reasonable redemption expectations from your salon can make the document more robust.** For example, if you are frequently booked and a client claims trouble redeeming their packages, reviewers will likely find your business at fault in any disputes. Instead, include promises and expectations from your business, such as, “Package appointments will be made available during our normal business hours. Certain appointment days and times cannot be guaranteed with less than two weeks’ notice. However, \[BUSINESS NAME] will make reasonable efforts to accommodate your preferred appointment day and time with more than two weeks’ notice. It is the client’s responsibility to schedule these appointments in advance to redeem all credits within the package window.” ## 5) Return, exchange, and transfer policy Package sales are implied as final sales, but this won’t stop clients from requesting refunds. These requests can be especially tricky when packages are partially redeemed. Some potential return and refund policy setups include: - **Strict no-refund policy.** - **Partial refund to the original payment method** (based on how many services in the packages have been redeemed). - **Partial refund to a gift card** to your business. - **Transfer the package’s remaining services** to a friend or family member. - **Extend the package’s redemption window.** You might offer this as an option to clients who move out of state to receive treatments when visiting friends or family members in town. For example, “In the case that the member cannot redeem the package within the window provided, \[BUSINESS] may extend this period by no more than six (6) months.” - **Exchange remaining services for those of an equal or lesser value.** This option may be helpful for clients who cannot redeem certain credits for medical reasons. No matter your refund policy, it is vital to clearly state it in your agreement and present it to your client during the package sale. ## How to protect your package sales Now that you have your agreement ready to go, how do you enforce it? In your online booking, create a mandatory purchase field that says, “I have read, understood, and agree to the package terms and conditions.” [Click here for an example checkout flow](https://booking.mangomint.com/748857?serviceId=26). You can also have your client sign and date the package agreement using your software’s [integrated forms feature](/features/integrated-forms/). ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Sell memberships and packages with Mangomint Mangomint can help your salon or spa seamlessly sell packages and memberships. Explore these features alongside our built-in email marketing, payroll processing, client management, online booking, and other tools to understand why Mangomint is the best-rated salon software system. We encourage you to start your free trial or schedule a [live demo](/demo/) to get started today. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-package-examples/ [All blog articles](/blog/) # Successful salon and spa packages: 6 ideas and examples Get ready to boost your business's sales volume with these successful salon and spa package examples. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [TOOLS](/blog/c/tools/)[GUIDES](/blog/c/guides/) May 15, 2024 [Salon](/solutions/hair-salon-software/) and [spa](/solutions/spa-software/) packages offer an accessible way to boost upfront payments and increase client satisfaction. To help spark inspiration and bolster your business’s bundles, we have collected successful package examples from six creative Mangomint users. ## Compatible service packages While most individual salon or spa treatments can have an impact, it often takes a careful combination of services to achieve the results that clients are looking for. By bundling these related services, you can boost your bottom line while improving your client experiences (and potentially [earning more positive reviews](/blog/salon-reviews/)). ### 1) Service package examples: Meraki Medical Aesthetics [Meraki Medical Aesthetics (of Edmonton, AB)](https://www.merakimedicalaesthetics.com/) leverages this approach, offering packages that help clients get the most out of every appointment. Let’s explore two of their service packages, one targeting a single treatment area and another combining separate (yet harmonious) treatment areas. #### Relax & Rejuvenate Package ($275) The Relax & Rejuvenate Package includes the business’s most popular facial treatments. When combined, these treatments work together to create an elevated effect on the skin: - Goddess Facial - Dermaplaning Express - Radiofrequency Eye Tightening By taking advantage of this package deal, clients can expect sculpted, refreshed, and illuminated skin — offering a more comprehensive outcome than any individual service treatment. #### Bronzed and Beaming Package ($180) Meraki Medical Aesthetics also perfectly pairs different services with their Bronzed and Beaming package. This bundle includes: - NUDA Spray Tan (Rapid or Original) - Beaming White Teeth Whitening Service Not only does this offer an elevated client experience, but the effect of strategic pairings could also enhance the appearance of your services. For example, the contrast between skin bronzing and teeth whitening may help both services appear more effective than they might individually. Meraki Medical Aesthetics has a range of other packages you can explore on their [website here](https://www.merakimedicalaesthetics.com/packages). ### Sell memberships and packages Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software. [Explore membership features](/features/memberships-and-packages/) ## Hourly service packages As the name suggests, businesses that offer hourly services (like massages, saunas, salt caves, and more) can benefit from selling packages by the hour. This approach helps incentivize client loyalty and supports more service volume for your business. ### 2) Hourly package example: Ideal Massage [Ideal Massage (of Wesley Chapel and Lutz, FL)](https://www.myidealmassage.com/) offers hourly package sales as an alternative to traditional massage memberships. These advantageous packages allow clients to roll over, transfer, and break up their pre-purchase — giving the business an edge over corporate massage chains. They also reward clients with a lower hourly rate for bulk purchases: - **2 hours:** $216 (10% off, $108/hour) - **3 hours:** $288 (20% off, $96/hour) - **5 hours:** $420 (30% off, $84/hour) - **10 hours:** $720 (40% off, $72/hour) - **15 hours:** $900 (50% off, $60/hour) The Ideal Massage site also explains how you can exchange 30-minute service values for appointment upgrades, creating a seamless workaround for custom treatment options. You can read more about [Ideal Massage’s incredible offerings here](https://www.myidealmassage.com/prices-savings). ## Day spa packages Many clients would love to indulge in a full spa day but may need help getting started. [Day spas](/solutions/day-spa-software/) can leverage this opportunity with package deals, helping your clients make the most of their spa day with incredible deals while boosting your bottom line. ### 3) Day spa package example: Lotus Day Spa and Salon [Lotus Day Spa and Salon (of Yuma, AZ)](https://lotusdayspa.com/) displays how you can creatively format service packages to make things easy for you and your clients. While this business offers a wide selection of incredible packages, let’s explore the ingenuity of their Radiance Day Spa Package. #### Radiance Spa Day Package ($430) Clients get to choose one spa treatment or service from each of the following three categories: ##### **1) Rejuvenate** - Deluxe Hydroglow facial - Volume lash extensions - Microneedling - 1/2 syringe of Versa filler - 20 units of Botox or Jeuveau - Full highlight or Balayage ##### **2) Renew** - Chemical peel - 50-minute facial - Acne facial - Custom facial - 60-minute massage - Seasonal IV ##### **3) Refresh** - Classic Pedicure - AVEDA scalp or conditioning treatment - Top Lip Flip - Lash lift - Brow lamination - Express mini lash extensions Their impressive spa day packages also include a spa lunch with a choice of beverage and dessert, offering a complete experience for clients and sweetening this deal even further. You can view more incredible [package inspiration from Lotus Day Spa here](https://lotusdayspa.com/packages). ### 4) Day spa package example: The Hidden Spa [The Hidden Spa (of Statesville, NC)](https://www.hiddenspanc.com/) takes a creative approach to its packages that help the value and benefits strike home. This day spa bundles a combination of luxury services, add-ons, upgrades, access to in-house amenities (like the sauna and Relaxation Lounge), beverages, and products all wrapped into single-day spa packages. #### Queen Bee Lux Package ($397) While they have countless impressive packages for clients to choose from, the Queen Bee Lux Package seems to capture this business’s remarkable range, including: - 60-minute Body Treatment with steam towels and warm massage oil, - Mineral Foot Soak - 60-minute Gold Mineral Facial with Honey Mask - Lip Treatment with a take-home lip balm - Relaxation Lounge access - Refreshments - Sauna access The Hidden Spa also prompts clients to contact the business about custom service packages, making their options limitless. [You can view their impressive selection of packages here](https://www.hiddenspanc.com/spa-packages/). ## Treatment-based service packages Some salon or spa services require several treatments before clients can expect results. Selling these services as a package increases the likelihood that clients will continue their treatments. ### 5) Beauty spa treatment package examples: Peaches + Co [Peaches + Co. (of St. Johns, FL)](https://withpeaches.co/) leverages this insight with their creative specials, including curated packages that are sure to drive sales. Let’s explore two of their treatment-based package options: #### Acne Boot Camp (Custom Pricing) Peaches + Co. offers a noteworthy 50% discount on acne consultation and treatments when purchasing an Acne Boot Camp Program comprising six treatments. As the name suggests, this package encompasses the vigorous approach many acne sufferers need to finally achieve a solution that works for them. By bundling all of these services together, Peaches + Co. can help encourage clients to fulfill their complete treatment needs. #### Laser Hair Removal Package (Custom Pricing) Clients also get a sizable 50% discount when purchasing a laser hair removal package of eight services — which is the same number of consecutive treatments most clients need to see results. Peaches + Co. does a beautiful job highlighting this value proposition, both with the sizable discount and detailing how its in-house equipment helps set the treatment apart. You can view these packages and other promotions on the Peaches + Co. [specials page](https://withpeaches.co/specials) for more information. ### Free package agreement template Package agreements can help protect your business from costly payment disputes. Download our free template to get started! [Read about package agreements](/blog/salon-package-agreements/) ## Event-based service packages Notable events (including holidays, weddings, and birthdays) often call clients to salon and spa services. Creating packages tailored to the occasion can help take the guesswork out of client decision-making, giving them less to worry about during the busy seasons of their lives. It can also help you seamlessly upsell the add-ons your clients might not know they need for the big day. This option is perfect for [nail salons](/solutions/nail-salon-software/), [spas](/solutions/spa-software/), [hair salons](/solutions/hair-salon-software/), and other [beauty businesses](/solutions/beauty-salon-software/). ### 6) Wedding package examples: Coco Med Spa [Coco Med Spa (of St. Petersburg, FL)](https://www.cocomedspa.com/) has seasonal specials alongside carefully curated wedding packages that are offered year-round. Let’s explore two of the impressive wedding packages they offer. #### The Ultimate Wedding Package ($1,850) The Ultimate Wedding Package bundles six months’ worth of medical spa treatments leading up to a bride or groom’s wedding day. This package includes: - 6 Skinceuticals Facials - 1 Aquagold Facial - 1 Lash Lift - 1 Tox Treatment in 3 target treatment areas Their specialists can help time client appointments to ensure the best possible results for the big day. #### The Essential Wedding Package ($900) The Essential Wedding Package offers three months’ worth of treatments leading up to the big day, including: - 3 Skinceuticals Facials - 1 Aquagold Facial - 1 Lash Lift - 15% off one-time skincare purchase Coco Med Spa also has seasonal holiday packages, which demonstrate how versatile packages can be. View their [creative specials here](https://www.cocomedspa.com/specials). ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Sell salon and spa packages with Mangomint Mangomint’s salon and spa management software has the features you need to successfully manage your business’s operations. In addition to advanced support for memberships and packages, Mangomint offers Payroll Processing, email marketing, online scheduling, staff management, client management, payment processing, and so much more. You can [schedule a demo](/demo/) or start your free trial to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-referral-program/ [All blog articles](/blog/) # How to create a salon referral program (ideas & examples) A referral program can help get new customers through the door at your salon or spa while rewarding your most dedicated clients. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) March 21, 2025 Your most loyal customers can also become your fiercest growth asset with a [salon](/solutions/hair-salon-software/) or [spa](/solutions/spa-software/) referral program. Let’s unpack how a referral program can help support your business and explore a step-by-step guide to getting started. ## What is a salon referral program? A salon referral program is an effective growth marketing approach that rewards existing clients for bringing your salon or spa new business. This method is praised for its effectiveness and accessibility for small businesses over other marketing channels. It is helpful to understand why referral programs can be a good idea for salons and spas: - **Reaching clients in your area:** Service businesses flourish when they find support among local customers. As data protection and security become more widespread, it can be impossible to ensure your geo-targeted paid ads are _actually_ reaching customers in your area. Word-of-mouth referrals from existing clients are guaranteed to reach local audiences. - **Trustworthy and reliable: **[93% of customers](https://explodingtopics.com/blog/referral-marketing-stats) suggest referrals are more trustworthy than advertisements. A first-hand recommendation from a friend, colleague, or family member can resonate with customers more easily than any other marketing or advertising avenue. - **Only pay for what you get:** Unlike paid online advertising, your business only needs to pay for referrals when they successfully bring you new revenue. - **Stay in control: **Referral programs let you make the rules. Customize every detail of your program without ever having to deal with a 3rd party marketing tool. ## A step-by-step guide to creating a salon referral program ### 1: Choose your referral rewards What is a referral worth to your business? This question is at the heart of all salon referral programs. You must first decide how to reward customers who bring in new clients. For example, salons might offer a free $10 gift card or a small service discount for every new referral. ### 2: Iron out the details of your program Referral programs require a few considerations beyond just the rewards. Some details include: - Who qualifies for the referral program? Will it be limited to clients in your [membership program](https://www.mangomint.com/features/memberships-and-packages/)? - How long will it take to deliver rewards? - Will your salon or spa have a limit on how much clients can earn through the referral program? - Do referred clients need to meet a minimum to qualify for rewards? Be as clear as possible in writing out the terms and conditions to protect your business. Try to anticipate any possible loopholes, questions, or problems to ensure your program launches without trouble. Once you gather these thoughts, make them available to customers — both in-store and online. ### 3: Add the referral field to your intake form How will customers let you know they have a referral? If you use an [integrated intake form](/features/integrated-forms/) during the booking process, you can simply customize your form to request referral information. With an advanced booking management tool (like Mangomint), you can also customize your scheduling flow to collect relevant referral information. After you collect this information, our software will let you store it in the client’s profile. If a customer indicates they were referred by a friend or family member, you can complete the referral and distribute rewards at the time of the appointment. ### Improve your booking flow We made online booking easier to boost revenue and support a seamless customer experience. [Streamline online booking](/features/online-booking/) ### 4: Train your staff on referrals Your staff will play a key role in keeping your referral program moving, so it is vital to ensure they are up for the task. You can offer a script for staff to use when customers book over the phone or in person — such as, “Before we finalize your appointment, can you tell me more about how you found \[Your Salon Name]?” This best practice can be helpful in nurturing salon growth even before you launch your referral program. You should also make sure your staff knows how to follow up with referrals gathered in your [online booking platform](/features/online-booking/). ### 5: Set up a management plan How frequently do you check in on referrals and distribute rewards? Some might manage this program at every appointment. Others might choose to check in weekly or monthly to ensure this program gets the dedicated attention it deserves. Having a management plan prepared can help ensure referrals never slip through the cracks. It is also helpful to walk through these steps within your salon or spa software interface to make sure you are ready once the referrals start coming in. ### 6: Market your new program Next, start spreading the word about your new referral program. Consider advertising this program on your website, in your salon, and with an email newsletter. However, word of mouth will still be your most important tool here. Be sure to share the details of your program with every client who walks through your doors. ### 7: Get your staff in on the fun You can motivate your team to bring in new customers by creating a referral program that extends to staff. Even if it is just a small bonus for every new customer they bring in, this is an easy way to keep your team motivated and engaged. ### 8: Start growing your business with referrals Now, you are ready to get started! Tailoring the program to your business and clients might take some trial and error. The more you actively push your referral program, the more quickly it will gain traction. Once it gets moving, you can watch your program take shape, make any necessary adjustments, and monitor its impact on your business. ## How to track referrals in Mangomint Mangomint's platform will track the text you save in the "Referred by" section of the client profile. As such, it is helpful to be intentional about how you choose to store and track this information. **To add client referral information:** - First, click your new client's name under Mangomint's "Clients" tab. - Then, click the edit button (shaped like a pencil) near their name and image. - Under "Additional Details," you will see the "Referred by" field. - Add a referral type (such as "Client," "Staff," or "Social Media"). You can decide which referral categories you would like to track — just be sure to use consistent labels to keep this metric easy to follow. - Next, add specific referral details — such as the name of your referring client, staff member, or specific social media channel. For example, this might look like, "Referred by: Client - \[existing client's name here]" or "Referred by: Social media - Instagram." - Don't forget to click "Save" before exiting the client profile. **Track your referrals** by searching for a referral type or a specific client's name: - In the "Clients" tab, click "Options" in the upper right-hand corner. - Scroll down until you see the "Referred by" section. - Enter the referral metric you would like to track. - You can also adjust the "Had first appointment" filter to view only referrals from a specific window of time. - Then, click the blue "Apply" button. Now, you can view all of the relevant referral information related to that client or type. Don't forget to remove these filters once you are done tracking your referrals. ## Other salon referral ideas While a direct program is the most straightforward way to earn referrals, there are additional options salons and spas can take advantage of. Let’s explore a few other salon referral ideas. ### Word of mouth and review referrals If you are not in the position just yet to incentivize referrals, simply ask satisfied clients to leave a review or spread the word about your business. While it might not return as many results, you will often find your most satisfied clients happy to help your business thrive. Online reviews through [Yelp](https://business.yelp.com/) or [Google My Business](https://support.google.com/business/answer/3474122?hl=en) will boost your search visibility. Additionally, when potential clients see 5-star reviews and positive first-hand anecdotes, they will be more likely to choose your salon or spa. ### Gift card sales and promotions When clients give gift cards to friends, family, teachers, and coworkers, it essentially gives a new customer a “free” trial to your business — without requiring any discounts or rewards from you. However, if you want to boost your sales, you can easily do so with [gift card promotions](https://www.mangomint.com/blog/salon-gift-card-promotion-ideas/). The Mangomint platform makes selling and promoting salon or spa gift cards seamless. ### Partner with other local businesses Take advantage of every opportunity to get your name out to potential customers in your area. Many coffee shops and community hubs will let local businesses display small signs or contact cards. ### Sponsorship opportunities Consider sponsoring a local sports league/team, a community event, or a small fundraiser. Much like an in-house referral program, this support will encourage local members of the community to book with your salon or spa. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Launch your salon referral program with Mangomint Mangomint makes it easy to manage your salon or spa. Our comprehensive client management features help you track referrals and distribute rewards at the click of a button. These features work in sync with our staff management, online scheduling, and reporting capabilities — which are designed to meet the unique needs of salons and spas with 5+ providers. If you haven’t explored the Mangomint salon and spa software yet, [book a live demo](https://www.mangomint.com/demo/) or a free trial to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-reviews/ [All blog articles](/blog/) # 6 ways to earn more positive salon and spa reviews Explore insight on collecting salon and spa client feedback and a how-to guide for dealing with negative reviews. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) March 13, 2024 Reviews are unquestionably crucial to local business performance — especially for salons and spas. We have compiled a list of our best tips for earning more positive reviews and a quick crash course in managing negative ones. ## 1) Fostering customer connection through review-worthy experiences The most foundational way to ensure positive reviews is by creating an experience clients will be excited to share. You can elevate your space, create new experiences with add-ons and upgrades, add a personal touch to every appointment, and the list goes on. There are countless ways to do this, and each business has its own spin on the perfect experience. For example, [in a recent interview](https://www.mangomint.com/blog/growing-your-salon/), Brett Foreman of Pony Studios Co. discussed how the business proudly maintains a culture of ongoing education. Stylists are given a safe space to practice and perfect new techniques under expert guidance — effectively preparing them for almost anything an appointment might throw their way. This thorough practice is reflected in their impressive selection of 5-star reviews. While you cannot prepare for every mishap, their fierce leadership, training, and guidance seem to set customer satisfaction up for success. With the right tech on your side, you can also help prevent disconnects. For example, ensure seamless online booking to minimize customer frustrations. Check-in features, like the Virtual Waiting Room, can limit the time your clients spend waiting in your lobby. Such software tools can help alleviate extra work for your business while improving the client’s overall impression. By offering exceptional services and an elevated customer experience, clients will be excited to spread the word about your business. ## 2) Setting up your business for positive reviews When upset customers need an outlet to express their concerns, they often turn to public review platforms. In some cases, it is the only way they feel heard. While it might seem counterintuitive, opening the door to criticism can help limit negative reviews. For example, you may consider these outlets: - **Train your receptionist to ask for honest feedback after every appointment.** Clients might feel uncomfortable offering criticism to their stylists directly. Closing out with a different salon staff member can unlock more honest discussions. - **Leave a feedback or suggestion box at your front desk. **While these systems are outdated, they can help customers express their frustrations and allow you to contact the client directly after noticing them leaving a note. - **Set up a support email address** and encourage disgruntled customers to send details about incidents. These outlets can help disgruntled clients communicate their concerns on a private platform — leaving you room to provide clarity, correct any oversights, or offer solutions _before_ clients feel the need to air grievances in public reviews. ## 3) Automated review outreach Salons are too busy to request reviews manually, and many clients are too busy to seek out review platforms. This disconnect can prevent businesses from accessing valuable customer feedback. Instead, it is essential you automate your review collection process. After every appointment, your salon or spa management software should send a follow-up message requesting a review. Here is a [how-to guide for automatically collecting reviews](https://www.mangomint.com/learn/asking-clients-to-review-your-business/). ## 4) Making reviews easy for customers While happy customers are often eager to leave you a review, it is vital you make this process as streamlined as possible for them. For example, rather than simply sending customers to Google’s review platform, send them directly to your review tab. (Here is a quick [guide from Google on finding your review link](https://support.google.com/business/answer/3474122?hl=en).) Additionally, ensure you have claimed and optimized the page to make it easy to find for those without the link. These same principles apply to Yelp, Facebook, and other review platforms. Otherwise, you risk clients getting distracted and quickly forgetting the review. The easier you make this process, the more likely they are to leave feedback. ## 5) Incentives for reviews: The dos and don’ts Review incentives can be both powerful and controversial. Ensure you understand the rules and implications before launching any incentive programs. On the one hand, offering a small review incentive can remind clients that you’re on their side and willing to repay them for the time this small favor requires. For context, by the time they get a review request from you, clients have already paid your business and left a (potentially generous) tip. Writing a review is a more time-consuming extra step for them to complete. While many will happily comply (especially if they are still riding on the high of a new hairstyle), others might appreciate this token of gratitude. On the other hand, **cr**itics suggest review incentives lead to dishonest feedback that corrupts the value and intention of these platforms. **Some businesses (like Google) restrict incentivized reviews, while others may require you to disclose the incentive.** However, some businesses leverage one loophole that is available on most platforms. While monetary discounts or freebies are limited, _social incentives_ seem to sidestep these restrictions. For example, “For every new customer review, we will give Tom, our beloved salon cat, a treat.” You might also discuss the benefits these reviews have on your staff or small business as a whole. ## 6) Get your staff in on the fun Consider training your staff members to request a review after each successful service. As mentioned above, incentivizing customers to leave a review can be a powerful — though somewhat — limited approach. However, there are no policies against incentivizing your staff to earn positive client reviews. For example, you may consider a small commission incentive for each 5-star review tied to their appointments. This program will bring more feedback and reward providers for going above and beyond in their services. ## What to do about bad online reviews You might wonder, “What about the bad reviews?” We can offer some industry best practices that salon and spa professionals might find helpful. So, here is a 5-step guide to dealing with negative customer reviews. ### _Step 1: Look for review violations and file a report_ **Generally speaking, you cannot get genuine reviews removed from platforms like Google Business Profile**. However, there are a few exceptions. If you feel the review is genuinely off base, start by reporting it to Google for assessment. While it might feel hopeless, [Google’s experts reportedly](https://blog.google/products/maps/how-machine-learning-keeps-contributed-content-helpful/) removed 170+ million policy-violating reviews in 2023 alone. Policy violations include: - **Fake feedback.** Reviews must be left by real_ _customers reflecting an authentic experience. Unfortunately, this one can be hard to prove due to the anonymity of many review platforms. Still, it is worth reporting if you suspect a competitor or disgruntled former employee left a review. - **Harassment, foul language, and hate speech are prohibited.** - The content **must be relevant**. Social and political reviews, for example, are considered off-topic and subject to removal (such as a poor review relating to your business’s pride flags). - **Reviews cannot include personal information**. While first-name mentions are okay, including last names, personal phone numbers, email addresses, and other details are restricted. You can view the [complete list of Google review violations here](https://support.google.com/local-guides/answer/7400114). If your violation gets rejected, review the reasoning and resubmit if you think it might fall within a different category. ### _Step 2: Detach from the review_ Getting a bad review can be incredibly stressful. For many salon and spa owners, it feels like a personal attack. While you might be tempted to fire off a quick reply, it is essential you first **take a minute to detach**. Harsh, emotional, or angry responses will only affirm the negative sentiment the reviewer is conveying. Some helpful reminders: - **Don’t panic.** One bad review will not destroy your business. In fact, [studies show](https://rizereviews.com/why-your-5-star-rating-might-be-scaring-away-customers/) that customers with a mix of reviews can be seen as more authentic, while perfect ratings can evoke skepticism. - **You’re not alone.** The exact same thing happens to countless salon and spa owners every day. Almost all your competitors are bound to have a negative review as well. Exploring how common these reviews are can make them feel less dire. - **It’s not about you.** While these reviews can leave a mark, they are often not personal. In most cases, the review has more to do with a customer’s bad mood than your business. (Other customers reading bad reviews know this, too.) - **Turn to your support system.** If it feels like you have nowhere to turn, tap into your supporters (like friends, family members, and online communities of other business owners). You have people on your side who you can turn to for insight and help. ### _Step 3: Learn from the feedback_ A one-off poor review could come from a disgruntled or unreasonable customer who might be having a bad day. **Don’t give the review more power than it deserves, but don’t ignore it entirely.** Try to look through a curious lens and explore what led to the customer’s frustration. Was it a one-off problem that couldn’t be helped (like a power outage or staff emergency)? Do your best not to let the review get to you in these cases. Other times, poor reviews can give you points of improvement you might consider in the future. If you receive multiple critical reviews about the same problem, employee, or process, it could be worth taking action. ### _Step 4: Respond to the client_ Once you have had a chance to detach from the review and understand the situation, consider writing out a **professional reply** to the customer. Here are some tips for writing your response: - Taking the high road can show readers that this review is not a reflection on your business. Kind replies may even encourage the reviewer to reconsider their rating. - You may consider explaining any misunderstandings, or unordinary circumstances that led to the poor experience, or how your business is planning to prevent future issues. This will give future readers context and reassurance. - Consider offering a resolution in your reply. You might simply request a call back to discuss the issue and potential solutions. Or, you may suggest something more concrete, like, “Let’s get you scheduled for a free repair to the damaged nail.” [Studies](https://www.fera.ai/blog/posts/online-product-review-statistics-ecommerce-stores-need-them) show that 89% of audiences will read a business’s response to reviews, and customers are willing to spend more money at businesses that reply to clients. This practice shows that your business cares and lets you take control of the narrative around complaints. **Myth: Replying to a negative review can open the door for a “back-and-forth” argument. On Google, customers cannot reply to your response; they can** only edit their original post to include more details. ### _Step 5: Mobilize your community_ If you cannot remove a review, you can flush it out with additional feedback from your other loyal clients. Take a moment to mobilize your community and encourage your supporters to leave a review. You might take a moment to include your review links in your next email marketing campaign. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint salon and spa software Mangomint can help encourage positive reviews by improving your customer experience — from seamless online booking to a Virtual Waiting Room, client self-checkout, and so much more. You can [schedule a live demo](https://www.mangomint.com/demo/) or launch a free trial to experience the power of Mangomint today. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-service-menu/ [All blog articles](/blog/) # How to build a salon or spa service menu that sells Five ways to simplify your menu, improve client booking, and align your services with your brand. **By ****Nina Tulio** Salon Business Coach [INDUSTRY](/blog/c/industry/)[FEATURES](/blog/c/features/) March 30, 2026 Your service menu is one of the most powerful marketing tools your salon or spa has. It shapes how clients understand your services, how easy it is to book, and even how they perceive the value of your brand. But many salon menus evolve over time without much intention. New services get added. Old services never get removed. Technical terms pile up. Eventually the menu becomes confusing for clients and frustrating for the team. Trust me, I’ve been there. At one point my salon's service menu was so long it looked like a CVS receipt, scrolling forever with every highlight variation imaginable. And when a menu gets that complicated, clients hesitate to book. A strong service menu should make booking feel simple, clear, and aligned with the results your clients want. Below are five things every modern salon or spa service menu should do to make booking simple and intuitive. ## 1. Remember that your menu represents your brand When you want to book an appointment at a new salon or spa, what’s the first thing you do? You look at the menu. Not just to see what the business offers, but to get a _feel_ for the place. Your clients are doing the exact same thing. The language, the service names, the way things are described all tell you whether this is your kind of place before you even walk in the door.  Clients understand that your menu is a direct reflection of your brand, your standards, and the experience they can expect when they visit your salon or spa. Think about the impression your menu creates. Does it feel clear and professional? Or does it feel overwhelming and hard to navigate? Over the last two years, I've stripped down more salon menus than ever before, and a lot of that comes down to shifts in consumer behavior. Clients want clarity, and they want to feel something when they’re deciding where to spend their money. The words you choose and the tone you use are telling a story. And that same intention should carry all the way through to your booking experience. That's one of the things I love most about Mangomint's [online booking](/features/online-booking/) tool. It doesn't just work beautifully, it looks and feels like you. You can add your own branding, colors, and logo so that from the moment a client clicks to book, it feels like a seamless extension of your salon. A clean, on-brand experience that makes clients feel like they're already in good hands before they've even walked through your door. ## 2. Organize your salon menu around client results, not techniques One of the biggest shifts happening in modern salons is moving away from technique-based menus. Many traditional menus list services like: - Partial highlights - Full highlights - Balayage refresh - Mini highlight - Full balayage - Face-framing highlights While stylists understand these differences, usually clients don't. Clients typically think about their appointments in terms of results, not techniques. They're looking for results like: - I need my roots touched up - I want to be brighter - I want dimension in my color - I want a major transformation That’s why many modern salons organize services around outcomes, such as: - **Maintenance Services **Face framing, glosses, and quick refresh appointments - **Dimensional Color **For highlights, balayage, or multi-tonal color work - **Transformational Services **For color corrections or significant changes This approach makes your service menu easier to understand and helps clients feel more confident about booking. It also makes consultations smoother because the stylist and client start the conversation focused on the desired result rather than the technical process. ## 3. Simplify your online booking experience When a menu includes too many options, clients often struggle to choose the correct service. This leads to misbooked appointments, time adjustments during the day, and added stress for the team. A simplified menu solves this problem. Many salons find that 6–10 core services are enough to represent the majority of their work. From there, additional services can be added as customizations or upgrades, such as: - Treatments - Tones or glosses - Bond builders Mangomint’s [service customizations ](/features/online-booking/#allow-clients)make this easy by giving owners the flexibility to combine base services with optional add-ons. This keeps the core menu clean while still allowing for personalized services. When the booking experience is clear, clients are more likely to complete the booking process and feel confident they’ve chosen the right appointment. ## 4. Align your service menu with time and profitability Each service on your menu should align with the time it takes to perform it and the revenue your salon needs to generate Ask yourself: - How long does each service realistically take? - Are the prices aligned with the time required? - Do similar services generate similar revenue per hour? When pricing and timing are aligned, the whole business runs smoother. The schedule flows more naturally, the team isn’t rushing through appointments, and clients experience a more consistent level of care. That’s why it’s important for salon owners to revisit their service menu each year to make sure their pricing, timing, and services still support the direction and financial goals of the business. ## 5. Update your salon's service menu regularly Your menu should grow with your salon. As stylists gain experience, as trends shift, and as client expectations evolve, your services should evolve too. That doesn’t mean constantly adding new options. In fact, some of the most effective menu updates involve removing or consolidating services. A modern menu is focused, intentional, and easy to understand. The goal is to create a service structure that supports your team, simplifies booking, and helps clients clearly see the value of what you offer. ## Build a salon menu that makes booking easy At the end of the day, a great service menu makes booking simple for your clients. Clients shouldn’t have to guess which appointment they need or feel overwhelmed by too many options. The goal is for them to feel clear, confident, and ready to book. When menus are built around results with simplified categories and clear service structures, it improves the experience for clients and the team behind the chair. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) **Nina Tulio** is a globally recognized salon business coach and motivational speaker. As a former hairstylist of 20 years, commission salon owner for 11 years, and former chain salon executive, Nina brings not only extensive experience, but also deep empathy and a true passion for uplifting the beauty industry. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-service-pricing/ [All blog articles](/blog/) # How to price your salon or spa services: A step-by-step framework Rising costs and client pressure make price changes at your salon or spa feel stressful. Here's a data-driven framework that takes the guesswork out of it. **By ****Nina Tulio** Salon Business Coach [INDUSTRY](/blog/c/industry/)[FEATURES](/blog/c/features/) April 1, 2026 The healthiest salons and spas approach pricing as a structured process, not a guess. When you build your prices with intention, they support your schedule, your team, and the long-term health of your business. But pricing services can be a stressful decision for salon and spa owners. Raise your prices and you worry clients will leave. Keep them the same and you feel the squeeze of rising costs and shrinking profit. I know that feeling personally. When I owned my salon, I remember feeling nervous every time I thought about raising prices. I worried about losing clients. I worried about pushback. And if I’m being honest, I think a lot of that fear came from not fully understanding my numbers yet. But I also had a team to support, a business to protect, and a responsibility to make decisions that were healthy for the salon long term. That’s when I started to understand that pricing couldn’t be based on fear. It had to be based on facts and data.  Here’s a simple step-by-step framework to help you price your services in a way that actually makes sense. ## 1. Understand the five factors of pricing Strong pricing is built from understanding the factors that drive profitability inside your own salon business. Every service should be evaluated through five key lenses: ### 1. Time How long the service actually takes from consultation to finish. ### 2. Product Cost This includes all back-bar products used during the service. ### 3. Hours Worked How many hours worked for the total amount of stylists scheduled to take clients. ### 4. Total Business Expenses This includes rent, payroll, software, utilities, education, marketing, and operational costs. ### 5. Profit Goal The margin your business needs to remain sustainable and healthy. Target profit for commission salon owners is 20%. If you are on payroll, target profit can range from 10-15% net profit. When salon owners look at pricing through these five factors, it becomes easier to identify which services support the business and which ones need adjustment. ## 2. Calculate your price per minute (PPM) Once you understand the factors that influence pricing, the next step is calculating **Price Per Minute (PPM)**. PPM allows you to compare services objectively instead of guessing. The calculation is simple: **Service Price ÷ Total Minutes = Price Per Minute** For example: A color service at $120 that takes 90 minutes = **$1.33 per minute** A blonding service at $175 that takes 180 minutes = **$0.97 per minute** This comparison immediately reveals something important: the blonding service, even though it is at a higher price, is actually generating less revenue for the time and product invested. PPM allows salon owners to evaluate services based on three things: - Time required - Product usage - Labor intensity Once you calculate PPM across your menu, it becomes clear where adjustments may be needed to bring services into alignment. ## 3. Align service prices with service time One of the most common pricing problems in salons is time imbalance. The goal is simple: Every hour in your salon should support the business financially. A three-hour service priced too low can quietly disrupt the profitability of an entire day. When reviewing your services, ask yourself: - How long does this service realistically take? - Does the price reflect that time? - Does it align with the pricing of other services on your menu? When pricing and time are aligned, your schedule becomes far more sustainable for both you and your team. It’s also important to recognize how client expectations have shifted. We live in a world where efficiency matters. Long gone are the days when most clients were happy to sit in the salon for three hours for a simple root retouch and blow-dry. Today’s clients value both results and respect for their time. **Bonus tip:** Create a clear **time standard for each service** in your salon. This is especially helpful for assistants and newer stylists as they develop efficiency and confidence behind the chair. Clear timing expectations help the entire team stay consistent and keep the day running smoothly. ## 4. Organize your service menu to support pricing It’s easy for salon menus to become overly complicated or too technical over time. Clients often don’t know which service to book, and stylists end up spending extra time explaining options or correcting appointments that weren’t scheduled properly. Instead of listing dozens of technical variations, many modern salons organize services around results** **such as: - **Maintenance services:** Blonding refresh, glosses, or quick refresh appointments - **Dimensional color:** Highlights, balayage, and multi-tonal color work - **Blonding services:** Partial or full blonding services to lighten and brighten hair When services are organized around results instead of technical steps, it’s easier to price appointments appropriately and maintain consistency across the salon. It also allows owners and managers to train their teams more effectively and ensure the client experience remains smooth from consultation to checkout. In many cases, a simplified menu also creates opportunities for [service customizations](/features/online-booking/#allow-clients) or add-ons, allowing clients to personalize their appointment without overcomplicating the core menu. Mangomint does just that. You can include add-ons, upsell in the service menu during booking, and adjust appointment times so you can accurately price services. To learn more about building a salon service menu that converts, read Nina's full blog here. ## 5. Use data to make pricing decisions Mangomint provides valuable insights that make pricing adjustments easier. Instead of relying on assumptions, owners can review metrics such as: - Average ticket - Service popularity - Booking patterns - Productivity percentage - Client frequency of visit This data helps identify where pricing adjustments or service changes may be necessary. For example: - If a stylist is booked out weeks in advance, if they are 75% booked plus, and have a waitlist, it may indicate that stylist’s services are under priced. - If a service takes longer than expected, the price may need to reflect that. When owners rely on real data instead of emotion, pricing decisions become much easier. ## How intentional pricing supports your team and your business Pricing is a leadership decision. When pricing is intentional, it creates stability across the entire salon or spa. It supports not only your revenue, but your culture, your team, and the experience you deliver to clients every day. With correct service pricing, salons and spas can: - Maintain healthy profit margins so the business can grow and reinvest - Support their team with fair compensation and long-term career opportunities - Create better client experiences without rushing through appointments - Build schedules that are sustainable Strong pricing gives owners and managers the ability to lead with confidence. Instead of constantly reacting to rising costs, you’re making decisions from a place of clarity and structure. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) **Nina Tulio** is a globally recognized salon business coach and motivational speaker. As a former hairstylist of 20 years, commission salon owner for 11 years, and former chain salon executive, Nina brings not only extensive experience, but also deep empathy and a true passion for uplifting the beauty industry. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-spa-intake-form-examples/ [All blog articles](/blog/) # Salon and spa intake forms: Examples and insights Ready to create new intake forms or give your current forms a facelift? We have collected everything you need to get started. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [TOOLS](/blog/c/tools/)[GUIDES](/blog/c/guides/) May 3, 2024 As a salon or spa professional, you likely understand the value of appointment preparedness. Detailed intake forms can ensure you are ready for every appointment, giving you the tools to produce better results and improve business efficiency. Intake information can also be crucial for maintaining a robust client profile and sparing you from liability. We created salon and spa intake form examples to help inspire your efforts. After you find a form you like, you can continue reading for a step-by-step guide to recreating it for your business. ## Salon and spa intake form examples ### 1) Medical spa intake form In the [medical spa](/solutions/med-spa-software/) setting, intake forms are vital for both serving your client and protecting your business. This form example demonstrates several features you can use to collect information like medical history, concerns, and problem areas. It also displays how you can use forms to manage your [referral program](/blog/salon-referral-program/). Click to view the [example medical spa intake form](https://clients.mangomint.com/forms/748857/1). ### 2) Hair salon intake form [Hair salons](/solutions/hair-salon-software/) can use intake forms to gather client inspiration photos, [pronouns](/blog/inclusive-salon-spa/), social media handles, and cancellation policy confirmations (which can help protect you from payment disputes). This salon intake form example also features a hair composition questionnaire so salons can ensure the client is matched with a stylist experienced in their hair type. Click to view the [example hair salon intake form](https://mangomint.co/9dnXuo). ### 3) Massage therapy intake form [Massage therapy](/solutions/massage-therapy-software/) intake requires a careful understanding of what areas clients want to give the most attention to and which painful spots they might want to avoid. This example features a full-body chart where businesses can collect these details directly from clients. Click to view the [example massage therapy intake form](https://mangomint.co/ytGRwY). ### 4) Membership or package intake form New membership or package intake forms can also help protect your business from [payment disputes](/learn/payment-disputes/). This example demonstrates how you can have members agree to your terms and conditions before booking their appointment. You can also view our guides to [package agreements](/blog/salon-package-agreements/) or [membership agreements](/blog/salon-membership-agreement-templates/) for help getting started. Click to view the [example membership or package intake form](https://mangomint.co/QuqQRw) (option 1). Click to view the [example membership or package intake form](https://mangomint.co/q08P8K) (option 2). ## How to create custom intake forms All the examples here were built within just a few minutes using Mangomint's drag-and-drop form builder. This tool seamlessly creates custom forms for every business type. Let's explore the four steps to creating custom intake forms. ## 1) Decide what client information to collect Before creating your forms, it is helpful to understand what information you will need from clients. Most intake forms start with the basics: - Name - Pronouns - Birthday - Email - Phone number However, you may need additional information depending on your business type, the selected services, and more. - **Emergency contact:** You never know when an emergency will strike, so this form field is helpful for all businesses, especially medical spas. - **Medical history**: Select services within medical spas may require access to a client's medical history. - **Waiver**: Your intake form is perfect for capturing waiver and release signatures. - **Allergies**: Avoid accidentally triggering a client's allergies with a form field dedicated to collecting this information. - **Inspiration photos:** Various businesses, like [beauty salons](/solutions/beauty-salon-software/) and [tattoo shops](/solutions/tattoo-studio-software/), can benefit from collecting client inspiration photos before an appointment. This insight gives you extra time to prepare for the service and supports client transparency. - **Body and face charts:** Let clients add visual notes using an intake chart with Image Markup. You can view our downloadable [body charts](/blog/body-chart-templates/) and [face charts](/blog/face-charts/) to get started. - **Self-image upload:** For even more detail, you can allow clients to upload and markup their own images. ### Watch our video on Image Markup View a step-by-step tutorial on all the ways you can use Mangomint's powerful Image Markup feature. [Watch now](/videos/feature-spotlight-image-markup-for-massage-therapy-practices/) ## 2) Choose your form fields Once you understand the types of information you need to collect, you can make informed decisions about how to organize your intake flow. The form fields you choose help determine this flow and the parameters around information you collect. Consider the benefits and limitations of various field options, including: - Short answer - Long answer - Drop-down - Image upload - Image markup - "Choose one" questions - Multiple choice questions - Required/optional fields In addition to requesting information from clients, you can also customize your forms to add details, preemptively answer client questions, and add details or disclaimers about your services. There are two form fields that give you control of the layout: - **Section Title**: These fields let you create clear sections within each form. - **Text Block**: Text boxes will let you add links, instructions, and other relevant information you may want to include for clients. ## 3) Drag and drop to build your form Now, it is time to build your forms. In the Mangomint platform, simply click your desired form fields from the builder tool. Each selection will instantly generate in your form. Universal form fields have a pre-determined layout that you do not need to edit — like name, birthday, and email requests. Others (like multiple choice or drop-down, for example), prompt you to customize the selection to your business's needs. As you go, you can review, edit, and re-order the form flow until you have it just right. Then, enable the intake forms for clients or staff members to access. ### Learn about our Integrated Forms Integrated Forms seamlessly collects client information, leading to an industry-leading experience for you and your customers. [Read about Integrated Forms](/features/integrated-forms/) ## 4) Create a custom confirmation message Finally, you can insert the custom message you want clients to receive when they complete your intake form. In Mangomint, the default message is, "Thank you! Your form has been submitted successfully." You can leave this as-is or tailor it to your brand voice and preferences. Alternative options include: - **Something friendly and inviting**, like, "We look forward to seeing you soon!" - **A play on your brand slogan**. Using Mangomint's slogan as an example, you might say, "We can't wait to help you do something beautiful today!" - **Something informative**, like, "We will be in touch if we have any questions. Otherwise, please arrive 15 minutes before your scheduled appointment time. You can find our office at \[address]." ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint salon and spa management software Our intuitive form builder is just one of the many ways Mangomint supports salons and spas. Experience the highest-rated appointment scheduling, online booking, client management, staff management, gift cards, payroll, email marketing, and more. [Book a demo](/demo/) or start your free trial to learn more today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-spa-loyalty-programs/ [All blog articles](/blog/) # Salon and spa loyalty programs don’t work. Stop wasting your time. Debunking myths about salon and spa loyalty programs and exploring why you won’t find them in Mangomint. **By ****Daniel Lang** Founder / CEO [COMPANY](/blog/c/company/) June 28, 2024 Over many years of running Mangomint, one thing that keeps coming up time and time again is the request for a loyalty program feature. I must have had hundreds, possibly even thousands of conversations with salon and spa owners who think that a loyalty program is what's missing in their business and who inquire why Mangomint still does not have such a feature to this day. In this blog post, I'd love to share some of the perspectives and learnings that we have gathered over many years of talking to owners and managers, what we’ve learned from our research into loyalty programs, and why we ultimately decided not to build such a feature in Mangomint. ## First up, what is a loyalty program anyway? A lot of people have different ideas about _what_ a loyalty program is. Generally speaking, when I talk to salon and spa owners about any type of loyalty or reward system, they refer to one of two different flavors: ### 1. Point-based systems These are the most common ones. The basic idea is simple — clients earn points whenever they spend money with the business. The classic one is where people earn 1 point for every dollar spent. I have come across some other more complicated structures as well, where the amount of points earned is dependent on the specific type of service that was received, whether or not retail products were purchased, or other behavior such as referring a friend or leaving a [review on Google or Yelp](/blog/growing-your-salon/). Regardless of how the points are earned, there is typically a mechanism to redeem points at certain thresholds in exchange for some kind of reward. Rewards could be anything, but usually, they are a discount on the next visit, free products, or other benefits such as complimentary service add-ons. ### 2. Stamp loyalty cards  The other popular loyalty / reward system is to basically have some sort of “stamp card,” whether it’s digital or printed. Think “buy 10 tacos, get 1 free,” just in the world of beauty and wellness. So this could be massages, nail appointments, blow-dries, etc. There’s really not much else to them usually, although sometimes people try to get creative and come up with different kinds of rewards after a certain number of stamps or sessions are collected. This is kind of rare, however, and I usually see the much more basic get-a-free-service reward. I’m not saying there aren’t any other types of loyalty programs out there—I’m sure somebody will point out that theirs is much superior and is probably the best thing since the invention of sliced bread—but based on all the conversations that I’ve had, I’d say that 99% of the loyalty and rewards programs in salons and spas fall into one of these two categories. ## The mechanism of how salon and spa loyalty programs are _supposed_ to work As the name already implies, loyalty programs are intended to encourage loyalty. Specifically, client loyalty in the form of repeat visits to a salon or spa. Although the exact mechanism could be debated, it’s well understood that the idea is for clients to come back more often because they can anticipate some sort of future reward for their loyalty. So, if we accept that the definition of success is that a client who would have otherwise not come back for a repeat visit will, in fact, come back as a result of the loyalty or reward program, let’s examine what would have to be true in order for this mechanism to work: 1. The client must know that there is a future reward coming, i.e. be aware of the loyalty program in the first place 2. The client must remember the loyalty program at the time when they decide to book another visit 3. The client must value the future reward enough so that they will actually change their behavior and choose to book with this particular business because of that future reward The key thing here is that basic logic mandates that all three of these things have to be true, or else the client won’t actually change their behavior and the whole program is all for naught. ## Digging into each component Let’s take a closer look at each of these three components and why they are all flawed. ### 1. The client needs to know  The first problem is that a lot of times, clients have no idea about the loyalty program or simply don’t care. If there is a receptionist, it might be their job to introduce new clients to the program and explain the benefits. But we all know that between the million different things that are going on at a busy front desk, a lot of staff will either forget about it or just won’t do it. Of course, there is also the option to include something on a receipt—whether it’s digital or on paper. But how many people study these carefully, especially the section below the price where this information usually lives? Last but not least, some software tools will send an automated follow-up email to let the client know that they just earned some points. Sounds great and easy, but now you’ve just added another email to an already busy inbox. How many people do you _really_ think will open it and pay attention to the finer details of the math equation you just sent? Exactly. ### 2. The client must remember  Wouldn’t it be nice if we all had businesses where clients immediately rebook their next visit at the end of their service? While that sounds lovely, the reality is that the vast majority of repeat visits get booked many days, weeks, or even months after the previous visit. Don’t believe me? We have the data to prove it, but if you’re one of the few who manages to get rebooked instantly, why do you need a loyalty program anyways? So for the rest of us, where weeks and sometimes months pass between the client’s last visit and them booking another appointment, in order for the loyalty program to do anything to change their behavior, they really do have to remember it first. I can barely recall what I had for lunch today. Definitely not the details of any spa loyalty program from several weeks ago. Maybe other people have better memory; who knows? ### 3. The client must value the reward enough  Lastly—and this is by far the most important reason loyalty programs are broken—clients must value the prospect of getting a future reward enough that they will, in fact, choose a particular business over another in anticipation of collecting that future reward. Think about that for a second. If a client comes to your salon or spa and gets a treatment, what do you think is most likely to determine whether or not they will come back? Is it quality of service, atmosphere, price, convenience, or experience? The answer is yes. The idea that someone who would normally not come back to your particular business would somehow change their mind just because, at some future point in time, they get a reward is just ludicrous to me. If delayed gratification worked so well, we would all be super healthy, eating our vegetables and putting 30% of our income every month into a 401k retirement account. ## 3 more reasons salon and spa loyalty programs suck Now that we’ve established that loyalty programs don’t, in fact, create the intended behavior with your clients, let’s look at the other side of the coin and see what they will do to your business. ### 1. You’re giving away free money  Since we know that clients who wouldn’t have come back to your business will, in fact, not come back because of the program, who then is actually collecting the rewards? Answer: it’s the clients who would’ve been back anyways and would’ve happily spent the money. So effectively you’ve given a discount to clients who didn’t need one or ask for one. I guess that can be okay if you’re already super profitable and don’t care about money. But for the rest of us, maybe not. ### 2. They introduce unnecessary complexity  Here at Mangomint, we’re all about keeping simple things simple. In fact, our mission statement is literally “to make salon and spa software invisible.” Introducing a loyalty program is probably the worst thing you could do to your business if the goal is simplicity in your daily operations. As soon as you veer off just one inch from the simplest of programs (i.e. 1,000 points = $10 discount), you will have to deal with a lot of extra complexity. There are endless questions: can points be redeemed for all services or only certain categories? Are some retail items excluded? What about gift cards—can you buy them with points? Why not? How about my mom who just moved out of state, can I transfer her points? You get the idea. Staff will need to be constantly educated and re-educated on all these details, it will take extra time to explain those to clients, and last but not least, it will also add extra time during checkout to deal with point redemptions, duplicate accounts, etc. ### 3. They create anger and frustration  This is another reason that’s often overlooked. It turns out that when you have a loyalty or reward program, not only does it not change client behavior, but it can often literally make it worse for your already loyal clients. Why? Because when you create a program, you’re setting the expectation for your clients that they have actually “earned” the reward. In their mind, it’s not like you’re surprising them with a free gift or reward for their loyalty, but instead, they often feel as if they deserve to get the reward. After all, they _earned_ it. What that means is that not only do you not get any brand benefits in exchange for all the free money that you’re giving away, now you will also have to deal with entitled clients who “swear" that they "had a lot more points from their previous visits,” and it “must’ve been the old Yahoo email address” they were using when they booked and “the duplicate accounts in your system that messed it all up.” ## What can you do instead to drive salon and spa client loyalty? Sorry to disappoint you, but if you came here to get “5 simple steps to increase client loyalty,” this is not one of those posts! 😅 One of my favorite business quotes of all time is “If it was easy, everybody would do it.” I feel that way about client loyalty. It’s a complicated and difficult topic. A lot of things need to go right in your salon and spa for clients to come back over and over and stay loyal to your brand. Besides the foundational things like delivering great service at a fair price that people are willing to pay, and deeply caring about every aspect of the client experience from booking to checkout, there are some tactical things that I have seen businesses take advantage of. Some of these things involve clever uses of membership programs, as well as gaining loyal fans of their beauty or wellness brand by providing “surprise and delight” moments through [personalized, highly-targeted marketing](/blog/introducing-automated-flows/). Let me know if you’d be interested in hearing more about these, and I’ll put together some examples and ideas that you might be able to consider testing in your business. You can email me at daniel\@mangomint.com, and I’d love to hear from you, whether you agree with the above or whether you think this is all useless information and want to prove me wrong. Do something beautiful today, Daniel **Daniel Lang** is co-founder and CEO of Mangomint, a leader in salon and spa software. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salon-spa-membership-examples/ [All blog articles](/blog/) # Successful salon and spa memberships: 7 ideas and examples Get your inspiration flowing with these successful membership examples and ideas. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) August 26, 2025 Are you ready to launch your membership program? These seven examples from real Mangomint [salons](/solutions/salon-management-software/) and [spas](/solutions/spa-software/) offer the inspiration you need to get started.  ## Salon membership ideas and examples Almost any salon service can qualify for a membership program — from nails to lashes and hair cuts and coloring. However, the individualized nature of salon services can make it hard to create "one-size-fits-all" memberships. One salon on our list stood out in displaying how possible and [profitable membership programs can be](https://www.mangomint.com/blog/spa-membership-ideas/). ### 1) Salon blowout membership example: Roots + Daisies  Of all the salon services on the market, blowouts are perhaps the most popular among membership structures.  [Roots + Daisies](https://www.rootsanddaisies.com/) offers weekly and bi-monthly blowout memberships. They sweeten the deal with a luxury wash, additional service discounts, and a free birthday blowout.  **Membership Overview: ** - **Gold Membership:** 2 blowouts per month, including luxury wash, a complimentary birthday blowout, and 10% off either one service or product each month. - **Black Membership:** 1 blowout per week, including luxury wash, a complimentary birthday blowout, and 15% off either one service or product each month. Simple and effective, these offerings can practically sell themselves. You can view more details on their [membership page](https://www.rootsanddaisies.com/specials). Be careful — you might just be tempted to never wash your hair again.  ### 2) Root touch-up membership example: Roots + Daisies When clients need regular touch-up services, it is easy to assume they'll visit your salon again soon. However, if life gets busy, it is easy to opt for the "quick and easy" solutions instead. The experts at Roots + Daisies also perfectly exemplify how you can use memberships to secure routine touch-up appointments — making it easier for you and your clients.  **Membership Overview:** - **The Root Touch-Up Membership** includes one single-process root color touch-up service every 4 weeks at a discounted rate. They also take the pressure off routine appointments. If the recurring appointment is pushed out of the membership's 4-week span, they simply let clients pay non-member pricing by charging the difference at the time of the appointment. You can [view more membership details from Roots + Daisies here](https://www.rootsanddaisies.com/specials)! ## Spa membership ideas and examples While the spa industry's largest chains have been reaping the benefits of memberships for a while now, software advancements have recently made this accessible to smaller spa businesses. With this expansion, many spas are wondering where to get started. Here are some ideas and examples to help get your creative wheels spinning. ### 3) Spa savings membership example: Auroraflow Massage [Auroraflow Massage](https://www.auroraflow.com/)'s structure demonstrates just how accessible and effective wellness bank membership options can be. This membership style is often found in businesses with large ticket items, like [tattoo shops](https://www.mangomint.com/solutions/tattoo-studio-software/) and [medical spas](https://www.mangomint.com/solutions/med-spa-software/).** **You can read more in our [guide to bank-style membership programs here](/blog/beauty-bank-memberships/). **Membership Overview:** - **Auroraflow memberships** ($100 per month) provide credit towards a premium facial, 75-minute therapeutic massage, or 60-minute specialty treatment ($120 value) — plus 10% off all additional services or products. Clients can apply the $100 toward any other service(s) with the member-exclusive discount or let the money roll over and accrue until the time is right. With a running monthly charge and a discount on all services, this membership option makes their wellness offerings accessible and inclusive. The universal wellness bank structure also helps avoid extra management overhead, making memberships easy to track. You can [view details about Auroraflow's membership here](https://www.auroraflow.com/page/membership). ### 4) Sugaring membership ideas: Swanky Sugar Some salons and spas resist membership opportunities — carrying a traditional belief that these contracts can't be mutually beneficial and fun.  [Swanky Sugar](https://www.swankysugar.com/) introduces the new era of membership programs and all the possibilities it brings. Branded as the "Cookie Club," their membership setup is the pinnacle of spunky, clear, and compelling structures.  **Membership overview:** - **The Cookie Club:** - Brazilian – Regular $70 | Membership $60 - Extended Bikini – Regular $55 | Membership $50 - Basic Bikini – Regular $45 | Membership $40 They display monthly service pricing for all their most popular offerings next to the full-priced alternative — giving a $5 - $10 discount just for joining the free club. The page details additional benefits and gives sign-up instructions. View [Swanky Sugar's membership magic here](https://www.swankysugar.com/memberships/). ### 5) Laser hair removal membership ideas: Bare Laser Medspa Is it time we rethink laser hair removal services? Membership programs offer smaller payment breakdowns for flexible service options at a discounted rate — it is every client's dream. [Bare Laser Medspa](https://barelasermedspa.com/) is here to show you just how simple laser hair removal memberships can be. First, they offer a chart that categorizes service areas (small, medium, large, and extra large). Then, they tell customers which service combinations fall into each membership tier.  **Membership overview:** - **Platinum - Choice Of One Monthly:** - Laser Hair Removal (1 Large Area or 2 Medium Areas) - Deluxe HydraFacial®, LipLase® Session, L-Sculpt Session (Abs or Buttlift), Microneedling, or Laser Needling Session. - Or one high-level service at an additional membership rate (including an extra large laser area or a Photofacial) - **Gold - Choice Of One Monthly:** - Laser Hair Removal (1 Small & 1 Medium Area) - Signature HydraFacial® - Or one high-level service at an additional membership rate. - **Silver - Choice Of One Monthly:** - Laser Hair Removal (2 Small Areas or 1 Medium Area) - Or one high-level service at an additional membership rate.  These memberships let clients pick and choose which service areas to target each month. Rather than putting pressure on full laser hair removal for each treatment area, clients can move on when they are satisfied with their results. Each plan also includes member-exclusive discounts on other eligible services. Collectively, these memberships offer an innovative and game-changing approach to laser hair removal — benefitting the business and customers alike. You can [view Bare Laser Medspa's membership options for yourself here](https://barelasermedspa.com/membership/). ### 6) Massage membership ideas: Aozora Wellness If you are looking for a clean, enticing, and straightforward way to organize massage membership options, [Aozora Wellness](https://www.aozorawellness.com/) has captured this perfectly.  **Membership overview:** - **Deep Tissue Massages** - Once A Month - 60 minutes – $90 | 90 minutes – $120 - Twice A Month - 60 minutes – $180 | 90 minutes – $240 - **Lymph (Lymphatic Drainage) Massages** - Once A Month - 60 minutes – $80 | 90 minutes – $110 - **Swedish Massages** - Once A Month - 60 minutes – $75 | 90 minutes – $105 - Twice A Month - 60 minutes – $150 | 90 minutes – $195 They break down their options into easily digestible categories, offering pricing for different frequencies and durations. While this might sound like a lot of information, their seamless layout makes it easy to take in while understanding the clear value of these services. You can [view their membership offerings here](https://www.aozorawellness.com/services-and-pricing-page/#our-membership) to get a closer look. ### 7) Beauty spa facial membership example: Esthetic Haus [Esthetic Haus](https://esthetichaus.com/memberships/) is turning website visitors into recurring revenue by [selling memberships online](https://www.mangomint.com/features/memberships-and-packages/). They offer two membership options that both come with perks such as: 15% off Haus Glow Up Facial Add-ons, 10% off retail, and 10% off all Esthetic Haus services. **Membership overview:** - **Emerald package - $145 per month** - Receive one Esthetic Haus Signature Facial per month - **Diamond package - $195 per month** - For your monthly service, choose between: - Dermaplane Facial Oxygen Facial - SWiCH Dermal Rejuvenation Facial - Esthetic Haus Signature Facial By allowing clients to purchase memberships online, Esthetic Haus is able to create reliable cash flow without lifting a finger. View [Esthetic Haus’s membership perks here](https://esthetichaus.com/memberships/). ### Sell memberships and packages Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software. [Explore membership features](/features/memberships-and-packages/) ## Membership considerations When creating your membership, it is vital to ensure your salon or spa software supports this feature. Otherwise, you could be manually managing monthly payments, keeping up with service redemption, applying member discounts, and so much more. It is also helpful to iron out the finer details about your program, including: - **Do you require a commitment period?** This requirement can prevent one-time customers from taking advantage of your member-only deals meant for your most loyal clients. For example, "Cancel anytime after 90 days." - **How frequently can members redeem services?** Even if your membership is "unlimited," it is helpful to set parameters around your monthly services. For example, you might say, "Unlimited monthly salt cave sessions (assumes 1 hr sessions, once per day)." - **Do unused treatments or credits roll over?** Should customers expect to "use it or lose it"? - **Can credits be transferred to another client?** Some businesses find extra customer satisfaction when allowing an unused massage or facial to be transferred — encouraging clients to book a couple's session or bring a friend (hello, free referrals). However, this process can also extend member-exclusive benefits to non-members. It is up to you to decide what limitations you might want to place on member benefits.  - **Do you require a cancellation notice?** Your membership may need its own cancellation policy.  - **Are there any exclusions?** Ensure you note any limitations, such as if your memberships only apply to select locations, services, or providers. - **How do you handle gratuity?** While we know [tipping in some businesses (like medical spas](/blog/medical-spa-tipping-etiquette/)) is always complicated, membership offerings can add a new layer of confusion. Customers who pre-pay with a membership will not need to check out for every visit — complicating the tipping window. Additionally, some clients may assume gratuity is not anticipated during more frequent visits to your business. If you still expect gratuity from members, ensure you share this information with them upfront. If you plan to decline member gratuity, you may need to adjust the staff payout of these appointments to compensate for the difference. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint salon and spa management software If you are ready to launch your membership program, Mangomint can help! Find the features you need to launch, manage, and oversee memberships alongside industry-leading management solutions, like payroll, email marketing, online booking, and so much more. You can launch a free trial or [book your demo](https://www.mangomint.com/demo/) to get started today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salonjobs-sponsorship/ [All blog articles](/blog/) # Mangomint is backing SalonJobs Why we're sponsoring a salon-specific job board. **By ****Daniel Lang** Founder / CEO [COMPANY](/blog/c/company/) July 1, 2026 Hiring is one of the hardest challenges salon and spa owners are facing right now. Traditional job boards like Indeed and LinkedIn are not set up for this industry. They lack the creative capabilities needed for stylists to display their skills and owners to communicate their culture. The team at [SalonJobs](https://www.salonjobs.com/?utm_source=mangomint) is fixing this. They’ve built a free hiring platform beauty professionals love, with customizable candidate and business profiles, visual portfolios, and filters for service specialties and pay structures. Salons in NYC and the Greater Boston area are using it to hire top talent, and it will soon be live in other cities nationwide. We built Mangomint by listening closely and learning from our community. That’s why, as of today, we are **officially backing SalonJobs**. We want to make sure something genuinely useful can stick around and stay free for the people who need it. Mangomint alone can’t solve the hiring challenge. But we can support the right tools that help our community grow. We’re proud to back SalonJobs, and excited to see what’s next. **Daniel Lang** is co-founder and CEO of Mangomint, a leader in salon and spa software. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/why-were-returning-to-meta/) ### [COMPANY](/blog/c/company/) ## [Why we're returning to Meta](/blog/why-were-returning-to-meta/) By Daniel Lang  |  May 29, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/salt-hydration-and-wellness-brings-wellness-to-your-home/ [All blog articles](/blog/) # SALT Hydration & Wellness brings wellness to your home How nurses turned burnout into a breakthrough—building an in-home wellness business that empowers nurses, delights clients, and runs seamlessly with Mangomint. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [INDUSTRY](/blog/c/industry/) September 2, 2025 When Cher Wallentine founded SALT Hydration & Wellness, she wasn’t just building a business—she was building a better future for healthcare. A nurse during the height of COVID-19, Cher witnessed firsthand the cracks in the traditional system. Burned out and disillusioned, she didn’t walk away from care—she reinvented it. > “We wanted to create better healthcare outside the healthcare system,” Cher explains. “_Health_care instead of _sick_care” That vision became SALT: a nurse-led, mobile wellness company delivering IV therapy, aesthetic services, weight loss plans, and lab draws directly to clients’ homes across eight states. What started with just a few nurses in Idaho has now become a national model for in-home wellness. ## Empowering nurses and patients SALT’s approach is rooted in connection. Registered Nurses provide wellness treatments right in the client’s home, where comfort meets care. These visits often blossom into long-term relationships—clients feel special, and nurses feel empowered. “Founding SALT saved my career,” Cher shares. She wanted to get out of nursing during COVID, but instead she found a way to do it differently. The treatments SALT offers are personal for Cher—many are the same therapies that helped her recover from her own health challenges. ## One platform that scales with you As SALT scaled, managing the backend became increasingly difficult. “It was a nightmare,” Cher recalls. They were using Wix plus five other apps to juggle forms, scheduling, payments, payroll, marketing, and texting. It wasn’t sustainable. Things changed when she found Mangomint. > “Mangomint brought together everything we needed. It was a no-brainer.” With Mangomint, SALT replaced third-party tools with an all-in-one platform. The difference? Massive time and cost savings—and a better experience for both clients and staff. > “I can’t stress enough how much it’s saved us—in time, effort, and money.” ## Features that changed the game Cher credits Mangomint’s features for several major wins: - **Integrated Forms & Charting**: Custom intake, consent, and treatment notes sync directly with client profiles. Nurses can access everything at once—from labs to notes—making every visit seamless. * **Automated Flows**: Post-care instructions, review requests, and nurse contact info are sent automatically after appointments, enhancing care and boosting retention. * **Self Checkout**: Clients pay and tip from their phone. With their previous POS, nurses had to ask for a tip separately from the service transaction. Now with Mangomint’s Self Checkout, this awkward moment is eliminated and nurses save time as they wrap up appointments. * **Appointment Confirmations & Reminders**: Once set up, these now run on autopilot—closing communication gaps and ensuring consistency. * **Memberships & Recurring Revenue**: With Mangomint, SALT launched a streamlined membership program offering clients monthly, personalized IV treatments. This not only enhanced the client experience but also created predictable, recurring revenue—boosting financial stability and overall business value. * **Mobile app**: Since SALT is a fully mobile business, having a powerful mobile app is essential. Nurses can access everything they need on-the-go—including client charts, forms, payments, services, and communication history—directly from their device. * **Payroll Automation**: What used to take a entire day is now done in minutes—commission tracking and adjustments are simple and accurate. - **Multi-location**: Operating across multiple states means navigating different regulations. With Mangomint, SALT can customize operations to meet each state’s unique requirements while still monitoring performance and managing the entire business from one central account. ## The Bottom Line, as told by Cher From charting to checkouts, SALT’s operations are now as high-touch behind the scenes as they are in the home. Mangomint’s customer support, ease of setup, and ability to scale with SALT’s growth have made it a true partner in redefining wellness delivery. > “We’re a growing business. You can break things easily when you grow fast but Mangomint has kept up with us seamlessly.” And now, as SALT continues to expand, Cher’s mission is clear: empower nurses, strengthen communities, and make healthcare what it _should_ be—personal, accessible, and full of care. ### Unlock advanced med spa support Explore Mangomint's features, including charting tools, form flows, HIPAA-compliant client management, and more. [Learn more](/solutions/med-spa-software/) [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/sell-memberships-and-packages-online/ [All blog articles](/blog/) # Sell Memberships & Packages Online with Mangomint Now you can sell memberships and packages online through Mangomint—boost visibility, drive recurring revenue, and give clients a seamless way to buy your best offerings, anytime. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) August 27, 2025 _Note as __of August 1, 2026: Memberships & packages are now included for all Mangomint users._ We’re making it easier than ever to turn your website visitors into loyal clients—and boost your cashflow while you’re at it. With Mangomint, **you can now sell **[**memberships** **and** **packages**](https://www.mangomint.com/features/memberships-and-packages/) directly through your website. ## Showcase your offerings beautifully online Whether you offer monthly memberships, treatment packages, or [beauty banks](https://www.mangomint.com/blog/beauty-bank-memberships/), clients can now browse, learn more, and purchase—without ever needing to call or visit your location. Here’s how it works: - **Sell on your booking page: **Clients can purchase memberships and packages while booking an appointment, helping you upsell high-value services when they’re already engaged. - **Share direct links anywhere: **Promote offerings on social, in newsletters, or through text/email campaigns using direct purchase links. - **Customize what shows first: **Highlight premium options by setting the order in which offerings appear. - **Add extra protection: **Require clients to sign an agreement before purchasing online to help prevent fraud and ensure clear expectations. ## More visibility, more sales By putting your packages and memberships front and center, you meet clients with the right offer at the right time. That means they get more of what they want—and you build more predictable, recurring revenue in the process. > “Having a membership feature has escalated our business capabilities and worth at the same time” > > —Cher Wallentine, owner of SALT Hydration & Wellness ## Online Memberships & Packages, In Action [Pure Beauty Aesthetics](https://purebeautyaesthetics.net/), a premiere med spa in Albany, OR, took their membership and packages offerings to the next level by selling online using Mangomint. They offer three memberships tiers that keep clients glowing. Each tier comes with monthly facials and exclusive discounts that automatically apply at checkout. _**Pro-tip:**__ Use _[_Automated Flows_](https://www.mangomint.com/features/automated-flows/)_ to promote your memberships and package offerings to your loyal clients. You can also treat new members by automatically sending them an exclusive discount when they join._ ## How to get started Check out our Learning Center to start selling [memberships](https://www.mangomint.com/learn/selling-memberships-online/) and [packages](https://www.mangomint.com/learn/selling-packages-online/) online through Mangomint. If you’re not using Mangomint yet, [start a free trial](https://www.mangomint.com/trial/) or [book a live demo](https://www.mangomint.com/demo/) to see Memberships & Packages in action. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/series-a-funding-announcement/ [All blog articles](/blog/) # The case for invisible software (aka why we raised $13M in funding) We're excited to share that we have received a significant investment. Here's what it means for our future and the salon & spa community. **By ****Daniel Lang** Founder / CEO [COMPANY](/blog/c/company/) December 22, 2022 Back in 2017 when my co-founders and I started working on Mangomint, like any aspiring entrepreneurs, we were full of hopes and dreams about what the company might become. We didn’t have the words to describe it perfectly back then, we just knew from dozens of conversations with owners and professionals that there had to be something better than the state-of-the-art software available to salons and spas at the time. What followed were several years of focused and intense work, taking one step at a time, and slowly but consistently building both Mangomint the software, as well as Mangomint the company. At times, it felt like we were making very little progress. When you’re a small team and there is a giant mountain of work in front of you, it can feel overwhelming. Despite this, we never doubted our path. To us, it always felt that as long as we can do right by our customers and their clients, as long as there are even just a few people out there who genuinely care for the software we were building and the mission we were on, it was easy for us to keep going and double down on our efforts. More than 5 years later, I’m now proud to say that we have accomplished many of the things we initially set out to do. Our software is used by tens of thousands of people to book more than 200,000 appointments and process over $25M in sales every single month. What makes us proud is not only the software that we have created and the enormous amount of thought and love that went into it, but most importantly, the many stories that we hear from customers about how Mangomint has changed their businesses and the positive impact we had. Today, we’re excited to announce that we have received an investment of $13M, led by [OpenView Venture Partners](https://openviewpartners.com/). This represents a major milestone on our journey and means that we will have more resources to invest in the future of the Mangomint platform and community. ## What’s next for Mangomint The last few years have been about building the foundation of our salon and spa software. We’ve focused on creating the most beautifully designed experience for both professionals and their clients, without compromising on speed, ease-of-use, and full functionality on any device. That’s not to say that we haven’t innovated on new and unique features. Our Express Booking™, Self Checkout, Intelligent Waitlist, and other advanced automations are among the most popular aspects that people love about Mangomint. But still, it feels like we are just at the beginning of what is possible and there is so much more we can do. In fact, the more we understand our customers and their needs, the more convinced we are that something big needs to change. ## Making software invisible We have a deeply rooted belief that people fundamentally don’t want to be thinking about salon and spa software. In our experience, professionals as well as their clients often feel like software and tech get in the way of what they actually want to do. And yet, when we look at the tools that are available today, including Mangomint, we notice that they require way too much attention and add friction to everyday things like communicating with clients, organizing appointments, getting paid, and moving money. They are often poorly integrated, carelessly designed, and complicated to use. We believe that we all, clients and professionals, would prefer to live in a future where that wasn’t the case and software was in fact so seamlessly embedded in the day-to-day activities of salons and spas, that people no longer have to think about it. Things just work. And software effectively disappears. You could call it “invisible”. This is a future that we’re excited about. One where human-centered design and thoughtful innovation allows us to create delightful experiences for professionals and their clients. Not chatbots, AI, and other buzzwords that don’t mean much to normal people. So as we begin this new phase of our company, with a solid foundation and fresh capital to invest, we want to make this our new mission: _to make salon and spa software invisible._ It will be a long road to get there. And it may very well be impossible to fully achieve it. But regardless, we are convinced that every small step we take, every small improvement we release that brings us a little closer to fulfilling that mission, will ultimately be worth the effort. ## What’s coming in 2023 and beyond With that big mission set, we have a lot of work that needs to be done. Expect us to accelerate the pace at which we deliver both small and big improvements throughout the entire platform. This includes long-awaited features such as service-based add-ons, new ways to manage and book resources such as rooms and equipment, entirely new texting and messaging capabilities, HIPAA compliance, major improvements to payroll, and so much more. There are also a lot of smaller things that users have asked us for. We will remain committed to carefully looking at every single one of them and do our best to address as many as we can while also keeping the software intuitive and easy-to-use for everybody. Beyond that, there are many bigger initiatives that we’re excited to talk about as we get closer. We also plan to find new ways to involve the growing Mangomint user community in the process. Thank you to all our customers, partners, investors, team members, and everybody else who has helped Mangomint become what it is today. We can’t wait to see how the next 5 years will shape up. **Daniel Lang** is co-founder and CEO of Mangomint, a leader in salon and spa software. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/she-had-300-clients-texting-her-personal-phone-then-she-found-mangomint/ [All blog articles](/blog/) # She had 300 clients texting her personal phone. Then she found Mangomint. Shannon Murray founded Esthetics With Me with a clear vision for client care. Mangomint helps her run it without sacrificing her personal life in the process. **By ****Clara Winter** Editor [INDUSTRY](/blog/c/industry/) April 23, 2026 Shannon Murray knows what it feels like to be let down by your skin. As a teen, she dealt with painful breakouts. As an adult, red, reactive, and flaky skin replaced them. After years of trial and error, and no real answers, she became a licensed esthetician in 2021 and opened Esthetics With Me in Illinois. Today, her spa specializes in customized facials, acne treatments, and Brazilian waxing, with a growing team of four certified estheticians. We sat down with Shannon to hear how she built a client experience rooted in education and care, and how Mangomint helps her deliver it. _Want the transcript? Grab it _[_here_](https://mangomint.wistia.com/medias/t1q24hl7d4)_._ ## A spa built around the whole experience From the start, Shannon’s vision for Esthetics With Me went beyond the treatment room. The spa’s philosophy is about guiding clients through their entire skin journey, before they even walk through the door, during every service, and long after they’ve left. “We are explaining everything in a way that they can understand,” Shannon says. “From the moment that you walk into the spa, with the instructions that we give before you’re even stepping foot here, all the way to checking in on you the very next day.” That attention to the full client experience is what sets Esthetics With Me apart. The goal is simple: make skin frustrations much easier to navigate. ## Growing with Mangomint As Shannon’s business grew, so did the cracks in her old software. The booking button on her website sent clients to a completely separate site, breaking the effortless experience she was trying to create. And as for communications, things had gotten too personal. “I was specifically texting people off my personal phone. Three hundred clients had my personal cell phone number,” she says. “And I knew that that wasn’t a great idea moving forward with having employees.” When Shannon started evaluating new software, she knew she needed something that could grow with her and her team. Mangomint checked every box. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Online booking that lives on your website The [online booking](https://www.mangomint.com/features/online-booking/) integration was the first thing she noticed. Rather than redirecting clients to a separate site, Mangomint embeds directly on the [Esthetics With Me website](https://www.estheticswithme.com/). “It integrated beautifully into my website.” Shannon added her own logo and colors to the booking tool, matching the professionalism of the spa itself and creating an effortless experience for her clients from the beginning. She can customize settings, accept group bookings, and let clients [tailor their services with optional add-ons, preferences, and special requests](https://www.youtube.com/watch?v=Lh92gK0EeoE). ## Built-in communication The feature that changed her daily to-dos the most was Mangomint's [fully integrated phone system](https://www.mangomint.com/features/phone/). Now, all of her employees can make and receive phone calls, text with clients, and chat online with website visitors, all from the Mangomint app. They can add confidential notes to different conversations and quickly scan a client’s entire communication history from one organized inbox. Shannon no longer needs to use her personal cell phone to chat with clients, protecting that boundary between Shannon-the-person and Esthetics With Me. “The text feature is incredible. It solved that quick interaction between clients and keeping it professional.” ## Flows, campaigns, and reporting Shannon loves using [Automated Flows](https://www.mangomint.com/features/automated-flows/) to send targeted email and text messages, like pre- and post-care instructions and follow-up check ins, to clients automatically. Flows make it easy to sell [memberships and packages](https://www.mangomint.com/features/memberships-and-packages/), collect consent [forms](https://www.mangomint.com/features/integrated-forms/), and share exclusive [offers](https://www.mangomint.com/features/offers-and-discounts/) because you set them up once, and they run forever. “I can just trust that Mangomint is doing its job,” she says. Shannon’s team also uses [campaigns](https://www.mangomint.com/features/campaigns/) every month to send one-time messages to their clients. With Mangomint’s filtering capabilities, they’re able to fill last-minute openings by targeting specific clients based on certain criteria like appointment history, membership status, and other client tags. Pre-made templates and personalized texts with emojis and images make each message feel on-brand and unique to Esthetics With Me. [Reports](https://www.mangomint.com/features/reporting/) round out the picture, giving Shannon visibility into utilization, forecasting, and client activity that allows her to keep a close eye on all aspects of her business. Shannon’s team can run business intelligence reports to check in on staff productivity, pre-bookings, and average ticket sales. Client retention reports see how many clients returned to Esthetics With Me within 90 or 180 days of their first visit. Sales reports can be broken down by staff member and time period to get the exact data the team is looking for. With Reports, they can always find the information they need. “Mangomint just has so much detail within its recording and all of its systems.” ## Software built for where you’re going Esthetics With Me has been with Mangomint for over two years, and the partnership has grown right alongside the business. What started as a one-woman practice is now a four-esthetician team, guiding clients toward clearer, healthier skin. Shannon built her spa on the belief that clients deserve to understand their skin, feel supported at every step, and never be left wondering what comes next. By automating the follow-up message, keeping client communication professional, and giving her the data to plan ahead, Mangomint helps her keep that promise. “Mangomint solved a lot of issues when I was looking for new software. I knew I had to make a jump, and Mangomint was worth the jump.” Want to see what Mangomint can do for your business? Book a [free demo](https://www.mangomint.com/demo/) with one of our humans, or watch the video tutorial [here](https://www.mangomint.com/tour/). **Clara Winter** is the Copywriter at Mangomint. She uses her Psychology degree, UX design training, and digital marketing expertise to craft thoughtful, human-centered content that helps salon and spa owners grow their businesses. Fun fact: Clara knows her esthetician’s coffee order by heart and brings it to every appointment. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/spa-marketing-ideas/ [All blog articles](/blog/) # 33 Spa marketing ideas to boost revenue Explore proven spa marketing ideas to give your strategy a refresh and help your business grow in new directions. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) November 30, 2023 [Spa](/solutions/spa-software/) owners have their plates full in keeping their business moving forward, growing, and _profitable_. However, the right spa marketing strategies can help your growth efforts become more efficient and effective — giving you one less thing to worry about. Let’s explore 33 tried and true marketing ideas spas use to boost revenue. ## Google Business Profile marketing Google Business Profile (more commonly known as Google My Business (GMB)) is Google’s local business directory. It helps connect businesses to customers on the search engine and the Google Maps app. Here are a few simple ideas to help drive spa GMB marketing: ### 1. Optimizing your GMB profile Perhaps the most impactful and practical approach to organic marketing (AKA “unpaid” marketing) is optimizing your GMB profile. At the time of publication, Google allows business descriptions of up to 750 characters. We encourage you to _use every one of them_ to share information about your business. The more _relevant_ keywords you include in this description, the more information Google will have to connect your business with potential clients. Remember, don’t just stuff your description with keywords - make sure they’re relevant to your business and the services you offer. Google only displays the first 250 characters above the “read more” tag, so put your most important information first. However, the rest of this description is still incredibly impactful on organic search rankings. It is also essential to edit your services in GMB to reflect your current spa services menu. While Google doesn’t display these in your profile currently, it does use them to connect your business with clients searching for your offerings. For spas (and other local service businesses), Google provides a pre-set list of services you can choose from. Make sure you are taking advantage of every relevant opportunity on the list, and de-select any services you don’t offer (or have retired). You can read [Google’s guide to the services editor here](https://support.google.com/business/answer/9455399?hl=en). Finally, you should ensure that your contact and operational information stays up-to-date. You can easily miss or frustrate potential clients with a broken website link or inaccurate hours of operation. Find Google’s guide to [communicating holiday hours and special closures here](https://support.google.com/business/answer/6303076?hl=en). ### 2. Encouraging Google reviews GMB is a powerhouse in local business reviews, which can directly influence consumers and reflect your spa’s reputation. According to [research by BrightLocal](https://www.searchenginejournal.com/online-review-statistics/329701/), 85% of consumers look for a high average star rating when booking a local service, and 60% value high review counts. So, how do you get more positive reviews for your spa? You can [send a streamlined message](/features/two-way-texting/) when each sale is closed that encourages clients to leave a GMB review. Your custom Google link (found in your GMB profile) will send them directly to the review landing page. Here is a [quick guide from Google](https://support.google.com/business/answer/3474122?hl=en#create_and_share_a_link) to help you get started. ### 3. Google My Business posts Did you know you can share deals, promotions, and updates directly on Google’s directory listing? The next time you post on your social channels, consider adding the image and text to GMB as a post. You can read [Google’s guide to GMB posts here](https://support.google.com/business/answer/7662907?hl=en) for more information. ## Email marketing for spas What better way to reach customers than to put your latest business updates right in their inbox? [Email marketing](/features/email-marketing/) is a helpful way to boost revenue and encourage clients to book. Perhaps the biggest challenge in spa email marketing is finding new directions to keep the momentum going. Here are a few ideas to help you along the way: ### 4. Seasonal email marketing Seasons, holidays, and special occasions are (somewhat) universal experiences that offer an easy way to connect with clients. It is also the perfect opportunity to offer your services as solutions to seasonal problems. For example, during the cold winter months, clients are more likely to need your spa’s skin hydrating services or specialty solutions (like sinus massages or light therapy). It is also the perfect time for gift card discounts to [boost holiday sales.](/blog/boost-holiday-sales/) There are equally unique opportunities around every corner of the year, so consider sending out a deal or email update that highlights how your business can solve common problems or help clients feel their best. If you are looking for some inspiration, you can read our guide to [26 seasonal email marketing ideas](/blog/salon-email-marketing-ideas/). ### 5. Promotions, deals and discounts It is no secret that clients love spa discounts. Anytime you need a boost in revenue, you can jumpstart interest and engagement with a deal, discount, or promotion. The easiest way to get the word out about your sale is through an email marketing campaign. You can use this opportunity to highlight your deals, provide clients with all the promotional details, and link directly to your online booking tool. ### 6. Spa business updates Do you have any new services, specialists, or spa amenities? These updates are all candidates for an email marketing campaign. This practice can put your business at the top of clients’ minds, creating excitement about new services and encouraging them to book an appointment. These emails can also help improve customer experience by providing valuable information that sets client expectations regarding changes within your spa. ### 7. Direct marketing outreach Rather than sending out an email campaign to a wide audience, consider direct email marketing. This process involves sending a personalized (and often _far_ more effective) email to an individual spa client on your list. For example, can you think of any previously consistent clients that you haven’t seen in months? Direct email marketing may help get them back into their old spa routine. Do you have loyal clients who only book when you run a promotion? Consider sending them a “just for you” email offer. This promotion will get them through the door without sacrificing revenue for other full-price spa appointments. You can use a client retention report to help uncover these direct marketing opportunities. ## Spa membership marketing Membership programs are a rewarding form of marketing — where your services essentially sell themselves month after month: ### 8. Launch a spa membership program If you are not taking advantage of the benefits of spa membership programs, now is the time to get started. [Selling spa memberships](/features/memberships-and-packages/) can provide reliable, recurring revenue for your business alongside must-have deals for clients — it’s a win-win opportunity. According to data from [InvestPro](https://sellcoursesonline.com/subscription-economy-statistics), it is 5 times less expensive to retain an existing customer than to earn a new customer, and once returning clients invest in your membership program, they are 60-70% likely to buy additional services or products. Collectively, membership programs offer a proven way to cater to existing clients, keep them coming back for more, and increase their lifetime value. You can [watch our video](https://www.youtube.com/watch?v=L6R4WBpuC74) on creating, customizing, and managing spa memberships to learn more. ### 9. Add new membership tiers and options If you already have a membership program in place, consider updating your current offerings. To start, consider how you can upsell existing members by introducing irresistible **new membership add-ons**. For example, let’s say you have a monthly facial membership. You can update your add-ons to include popular facial massages, hand massages, foot treatments, aromatherapy, or any other business specialties at a discounted rate. The client is already in your chair — now you are making the most of their service window while better suiting their needs _and_ boosting your revenue. Another option is to **create more affordable membership tiers** for interested clients who may be held back by the price. This strategy can drastically increase the recurring appointments for your business by boosting membership numbers. However, before moving forward with this idea, be prepared for the potential that existing members may downgrade to save money. As such, this option may be preferred for underutilized membership programs looking to gain momentum. ### 10. Offer additional membership incentives Promoting additional member-only deals, limited-time offers, and other incentives can help encourage new membership signups. For example: - Establish or increase [retail discounts](/features/retail-and-inventory/) members receive. - Offer a free monthly add-on for members. - Advertise a first-month promotion to encourage signups. - Discount any additional services members may book. - Offer priority booking for appointment openings by selecting members first on your Intelligent Waitlist. ### 16 essential med spa software features Manage staff members, enhance the client experience and improve operations. [Explore med spa features](/blog/medical-spa-software-features/) ## Give your website a facelift Your website is a vital connection between your business and your clients — from information to deals and online appointment scheduling. It is also a source of unpaid marketing traffic. Simple website improvements can have a noteworthy impact on your organic marketing performance: ### 11. Fast, seamless online booking Successful online marketing requires a positive user experience. For example, if your marketing efforts successfully bring clients to book an appointment, but your online scheduling tool is slow, glitchy, or unresponsive, you will lose the sale almost every time. On the other hand, a seamless online booking process will help interested clients transition from browsing your online service menu to sending you a deposit within minutes. Not only will fast online booking improve your customer experience, but it will also help you meet [Google’s Core Web Vitals](https://developers.google.com/search/docs/appearance/core-web-vitals) — providing a positive impact on your organic search marketing. ### 12. Cause marketing: highlight your sustainability Your website is your business’s primary platform for sharing its value proposition and connecting with potential clients. As such, it is also the main target of most cause marketing efforts. So what is cause marketing? Cause marketing is when you encourage customer conversion by aligning with causes important to your community. This connection can extend from local efforts to global topics, such as social justice, inclusivity, accessibility, and sustainability. While these are all vital causes, sustainability is an especially popular option in the spa industry. A recent [study from McKinsey and NielsenIQ](https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/consumers-care-about-sustainability-and-back-it-up-with-their-wallets) reports that 78% of consumers value sustainability — and spend with it in mind. The study found a correlation between ESG (environmental, social, and governance) claims and faster 5-year average market growth. If you haven’t already, update your site to include your business’s stance on sustainability. For example, you may consider highlighting any eco-friendly products you use and the waste-limiting practices in your business. This green marketing strategy can help attract new clients to your spa. ### 13. New or updated service menu Every item on your spa’s service menu is an opportunity to earn a new client or upgrade an existing appointment. Updating your service menu can have a few positive impacts on your business: - **Including additional revenue opportunities:** When you create new service options, you give customers the opportunity to book longer service sessions with higher appointment values. - **Improved customer experience:** When your client gets just what they want out of their spa appointment, they leave satisfied and feeling their best. This feeling is the kind of customer experience that will have your clients coming back for more. - **Increasing unpaid search marketing:** When a potential client searches for a new or trending service, businesses quick to update their service menus will be more likely to show up in online results. For help getting started, you can offer advanced add-ons in your online booking flow with [Service Customizations](https://www.mangomint.com/blog/announcing-exciting-new-service-customizations-enhancements/). This feature lets you create add-ons that adjust your service price, staff duration, and required resources. For some inspiration, click here to browse [med spa service ](/blog/medical-spa-service-menu/)[menu](https://www.mangomint.com/blog/medical-spa-service-menu/) ideas. ## Word-of-mouth marketing Referral marketing is a powerful tool for spa businesses. It rewards your most loyal clients while helping your spa stay booked. Let’s unpack some word-of-mouth spa marketing ideas: ### 14. Launch a referral program The simplest way to mobilize word-of-mouth marketing is with a referral program. Potential customers are more likely to trust recommendations from friends and family members — especially when it comes to local services. The spa setting can be a vulnerable environment where clients want to feel safe and comfortable. Hearing or reading about other clients’ experiences can be just the push they need to trust your business. In fact, [93% of customers](https://explodingtopics.com/blog/referral-marketing-stats) consider referrals more trustworthy than traditional advertisements. Best of all, referral programs offer benefits for everyone involved: - **Referrers:** Your most loyal clients will be rewarded each time they help someone new find your spa — with gift cards, service discounts, or whatever reward structure your business creates. - **Referred clients:** In return, these recommendations alleviate the need for new clients to extensively research local businesses in favor of anecdotes and personal testaments from trusted sources. - **Your business:** This strategy can improve your existing client loyalty and satisfaction while seamlessly growing your clientele. Additionally, referred clients are more likely to be a good fit for your business (and perhaps become repeat customers), as they were recommended by someone who knows both your spa and the new client well. Keep in mind that referral programs are not suitable for every spa. In particular, the [Anti-Kickback Statute and the Stark Law](https://oig.hhs.gov/compliance/physician-education/fraud-abuse-laws/) prohibit such medical incentives, making this a no-go for medical spas. You can click here to read about [managing your referral program in Mangomint](/blog/salon-referral-program/). ### 15. Increase referral rewards If you already have a referral program in place, you can further market this option with additional incentives during slow months. For example, if your spa offers a $10 gift card reward for every referral, consider making it $20 (or even $30) for a limited time. Such offers can remind clients about your program and encourage more active referrals. ### 16. “Soft” referral rewards If you are not ready for a full referral program, you may consider launching a “soft” word-of-mouth marketing program. These rewards incentivize testimonials that spread awareness and reflect your business in a positive light online. For example, consider giving clients a small discount on their next service when they tag you in a social media post. ## Social media marketing Creating a strong social presence can attract new clients and show off your brand’s personality. While the social media landscape is constantly changing, here are some foundational spa marketing ideas you can implement right away: ### 17. Organic social media marketing Bolster your social media presence to engage with your community and earn new clients. Unpaid social media marketing, at its core, involves posting content about your business to encourage engagement. Relatable slice-of-life and humorous content are great ways to engage with potential clients and members of the industry to grow your brand and market your business. ### 18. Contests and giveaways Contests and giveaways offer a simple way to improve your spa’s online presence. In these marketing campaigns, your spa asks followers to adhere to certain rules for a chance to win a prize — often a free spa service, gift card, or package. In return, you often gain followers, spread your brand’s reach, and generate leads. Some examples to get you going: - **Comment and tag to win:** Have clients comment on your post and tag their friends for a chance to win — providing potential leads and spreading brand awareness. - **Submit a photo or video:** Have clients submit their content about your spa, services, or their experiences with your business. This contest can boost your following while providing a seemingly unlimited supply of customer content to repost on your social channels. - **Sweepstakes giveaways:** Unlike contests, sweepstakes simply involve an individual sharing their contact information for a giveaway raffle. In addition to creating excitement within your community, this practice can also generate new leads for your email marketing campaigns. ### 19. Boost client-led social Encourage clients to share their spa experiences and tag your business online. When a client shares a positive review on social media, this can pique the interest of potential customers in their network. As mentioned above, this marketing effort can also be incentivized with a small service discount. ### 20. Sharing client photos Your spa’s portfolio is a vital marketing tool — especially for estheticians. This resource showcases your talents and skills to potential clients. You can request permission to share client photos during the booking process. This marketing effort works to provide a few benefits for your business: - Easy social media content for your business to share. - Encourages clients to repost/share — enhancing your brand awareness. - Makes your clients feel supported and connected to your business, encouraging rebooking and client loyalty. ### 21. Influencer or affiliate social media marketing You may consider reaching out to local influencers to help get the word out about your spa. Influencer marketing is incredibly effective — the influencer marketing industry is expected to reach [$7.14 billion in 2024](https://www.shopify.com/blog/influencer-marketing-statistics), thanks to the potential for a high ROI on these marketing efforts. As a local business, this marketing strategy would primarily only be effective with influencers who have a following in your area. Consider asking an influencer to visit your spa for free in exchange for a review or hiring them to create new affiliate posts. ## 3rd-party marketing opportunities Beyond the traditional advertising outlets, you can connect with 3rd party sources for unique marketing opportunities: ### 22. Additional listing sites for spas While Google Business Profile is the most popular directory listing site, there are a few others you can optimize to ensure your business is well represented across devices and platforms. **Yelp** is an online review platform for local businesses, including spas. [Data suggests](https://business.yelp.com/) more than 2.7 million individuals turn to Yelp daily for insight. You can [verify your Yelp listing](https://business.yelp.com/products/business-page/) for free to keep your information updated and ensure customers can reach you. For even more Yelp traffic, spas can [buy ads](https://business.yelp.com/products/yelp-ads/) that will put your business at the top of relevant searches. **Apple Business Connect** is a platform used to keep information updated on Apple Maps and Siri voice searches. Being that Apple Maps is the default navigation and listing source for the 150 million US iPhones, it is essential your spa’s business information stays current on the platform. Take a moment to claim your business on [Apple Business Connect](https://www.apple.com/business/connect/) and update any outdated information. **Bing Places** is Microsoft’s directory listing management platform. Thanks to Microsoft’s exclusive license and partnership with OpenAI’s popular ChatGPT tool, the company has been on the rise — now with more than [100 million daily active users](https://blogs.bing.com/search/march_2023/The-New-Bing-and-Edge-%E2%80%93-Momentum-from-Our-First-Month/). So, when a potential client asks Bing Chat about local spas, will it respond with accurate information about your business? The easiest way to ensure accuracy is by claiming and updating your free Bing Places profile. ### 23. News platforms and outreach News stories can create a buzz about your spa in the community. Consider sending a media pitch to local stations or offering your expertise on a trending topic in your specialty. This method is an easy (and free) way for your spa to reach a large audience. ### 24. Community marketing opportunities and events School fundraisers, local sporting events, and business partnerships are all popular ways to support your community while marketing your spa. Similar to cause marketing, potential clients who benefit from your community efforts may feel excited to support your business in return. ## Product marketing: in-person and online Retail sales offer a vital second revenue stream for your spa. After each service appointment, you can boost sales with product marketing: ### 25. Product promotion Product promotion is simply about connecting your clients with the products they need. At its core, there are a few basic pillars of product marketing and promotion: - **Visibility:** It is essential to keep your inventory visible to clients. Display your products at eye level with attractive, eye-catching, and organized displays. - **Staff training:** Train staff members on retail sales and consider offering spa [product commission](https://www.mangomint.com/learn/product-commission/) as an incentive. You should also keep staff up-to-date on promotions and ensure they are communicating relevant offers. - **Discounts:** When product sales are slow-moving, you can advertise a discount or deal in your store and online. ### 26. Bundles and packages Do you have any products that you are sure clients would love — if only they gave them a try? By bundling your hidden gems with your most popular products, you can get sales moving on a wider variety of retail items. ### 27. Strategizing with inventory management Organized inventory management and successful product marketing go hand-in-hand. Use your inventory management system to strategize and inform your product marketing plan. Smart inventory management can also help track product sales and commission rewards to keep accounting simple, reducing overhead costs and boosting profit margins. ## Stealth marketing with branded merchandise Expand brand awareness and engage a few attractive marketing techniques with in-house merchandise: ### 28. Brand awareness Stealth marketing is the process of improving brand awareness through product placement. It is a subtle, affordable, and practical form of marketing. For example, let’s say you sell or give away branded tote bags, tumblers, and stickers. As locals see your logo around the community, your brand visibility gets a boost and becomes an more recognizable choice when potential clients try out a new spa. It may also invoke curiosity, encouraging individuals to inquire about your business and get positive feedback from existing customers. ### 29. Merch giveaways Simply put, _people love free stuff_. An easy way to gain attention for your spa is with giveaways. While spa service giveaways are perhaps the most sought-after, you can sweeten the deal by including branded merchandise in giveaways and promotions. These items also make perfect second-place consolation prizes, and serve the brand awareness points mentioned above. ### 30. Merchandise sales Whether it’s a dreamy eye mask or the robes that your clients just can’t get enough of, your spa’s appointments will expose clients to products that they are sure to love. At the end of the service, share that you sell them in-house. Selling branded merchandise can help bring in another stream of revenue for your spa while widening your stealth marketing strategy. ## Spa service promotions and gift card discounts Your spa services are at the heart of your business. By offering deals, discounts, and promotions, you can make the most of every marketing opportunity: ### 31. New client discount You know the value of your business, and once potential clients give you a chance, they are sure to see it, too. However, it can be hard to get new clients through the door. You can encourage new clients to book with a deal or discount on a customer’s first appointment. Once you share the magic of your services, you can turn these new customers into loyal clients. ### 32. Limited-time add-on deals Similarly, clients might not always see the value of an add-on until they give it a try. By making add-ons discounted for a limited time, clients will be encouraged to explore something new. Once they’re hooked, they will be more likely to pay full price for the add-on later. ### 33. Gift card discounts Gift card discounts offer an easy catch-all promotion to boost revenue on any occasion. These promos also work to bring new clients into your business. For instance, when a gift card is on sale, clients are more likely to buy one for friends and family. These gifts will introduce your business to new (and potentially recurring) clients in their network. You can find more incredible [gift card promotion ideas](/blog/salon-gift-card-promotion-ideas/) for your spa here. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint software for spas and medical spas As your marketing efforts help grow your clientele and boost your profits, you will need the right management tools on your side. Mangomint is here for you. Our spa management software system is built to streamline, improve, and ease your spa’s daily operations using advanced features built with you in mind. If you are thinking about switching software, consider launching a free trial or [live product demo](https://www.mangomint.com/demo/) with Mangomint today. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/spa-membership-ideas/ [All blog articles](/blog/) # How to create a profitable spa membership with Addo Aesthetics Daniela Woerner breaks down how to use spa memberships strategically to increase prices, boost client loyalty, maximize retention, and fill up your books. **By **[**Kayle Yanez**](/blog/author/kayle-yanez/) Content Marketing Manager [GUIDES](/blog/c/guides/) March 13, 2023 For many spa owners, Daniela Woerner needs no introduction. Her extensive background in the spa world as an esthetician, former spa director, and consultant to leading skincare brands have formed the basis of her expertise in all aspects of the industry. But her career in the spa is, perhaps, not what she is best known for. Most notably, Daniela’s keen eye for marketing strategy, business building, and retail sales have provided her with the insight to lead other estheticians to incredible success as spa owners - as the mastermind behind [Addo Aesthetics](https://www.addoaesthetics.com/). Daniela sat down with our own VP of Sales, Marchelle McKeirnan, to talk memberships, client loyalty, and doing the _right_ thing instead of doing _everything _as a spa owner. Featured below is an excerpt from that interview featured on episode 322 of the Spa Marketing Made Easy podcast. ## Loyalty programs don’t create client loyalty **DW:** So, take me back to when you first got into this industry. I know now you're at [Mangomint](https://www.mangomint.com/). You're in a different kind of season of life in your career. But you were a salon owner, you sold your business, you had a lot of memberships, and that was a big part. Take me back to wherever you want in your journey of getting into this industry and what led you into opening your business? **MM:** Yeah! I got my cosmetology license in like, end of 2006. And when I joined the industry, I joined in the salon side. So I joined a salon where I trained as a haircutter, and it left me yearning for like a lot of different pieces. It was a wonderful salon. I had the best education I could have ever hoped for, but shortly thereafter—I think I was there for about four years—I started yearning for something that I could like maybe control, but also build. And so in 2013, I opened my salon in San Diego and we started with hair: haircutting, hair coloring, and added hair extensions. I educated for a hair extension company, and soon thereafter I decided to bring in a nail technician—she was a natural nail technician—and this is when my wheels really started turning, in terms of the things I was coaching on. At this time, I also brought on a couple local salon and spa owners and coached them, and one of the things that I kept seeing was \[that] there's a lot of pressure in our industry to create a loyalty program or \[to determine] how do you reward loyal and faithful customers? And it never resonated with me for a couple of reasons. One, you know, when you go to Sephora or Ulta and you get to the register and they're like, "Can I get your phone number?" **DW:** They just want your phone number! I'm like, “No!” **MM:** And then they're like, “You have 1,742 points. Would you like to claim this dinky little thing? Or we can take off $5.” Maybe it's ten, but that's the whole point is, like—I have no idea what those points mean. I'm going to come back to you regardless because you're the local store that has this one particular thing I need. But it wasn't meaningful. Like, **that point is not what brought me back in.** And so when I thought about it in the salon or spa space, I started to think that our customers either are or are not loyal and faithful to us, not because of points, but because of something else. And what is that? Well, it's a service that they want to recur and get on a frequent or very frequent basis, whether that's monthly, bi-monthly, whatever that is. And so, when looking at the services that a customer gets monthly, at that time, for me, the reason I brought on nails was actually—I’ll totally shout her out—her name was Bronte. She was a San Diego-based nail tech, and it was an experience when I would go and see her, I had never experienced something like it. The care she gave to the cuticle, the way she taught me about my own nail bed. And she was the first person that I saw, like dead-consistent. Every two weeks, I was in her chair. And I started to think, like, **if I could just have this as a **[**membership**](https://www.mangomint.com/features/memberships-and-packages/)**, I would**. I'm already coming twice a month, but maybe there was additional perks there. And so that's how I think about a membership, **this is a way to reward the people who are already loyal and faithful to you**, and then you can give them, you know, an added value, whether that is—and we will get more into this—locking them in at their current price for whatever period of time for that membership or giving them an additional perk. So 10% off products, things like that. And that was like the solution to me and to my salon and spa friends in San Diego that I was coaching... That was the thing that was, like—**it clicked**. This is about the **recurring revenue** and this is about **rewarding your loyal and faithful customers** who are already there already doing that, and **then they will spread the word**. ## Creating recurring revenue through spa memberships **DW:** When I talk to spa owners...and I feel like spa and salon, like we're cousins, you know. There's a lot of differences that happen in the world, but we're definitely related. And our spa owners, if they start out with their name on the door and they're a solo esthetician, it's really hard to get away from that. But if you start by building an actual company and having them have the experience at your company, it's the experience of how your company makes them feel. And when you have membership, **you're not starting at zero every month**. And I believe that allows the owner to make decisions that are not fear based or coming out of scarcity. It's "What is what's the actual vision for the company?" Because, so often when we're building a business… really, in the first five years, it's “Who are we? What are we about? How am I going to make enough money to pay myself?” You know? It's all this—just flying by the seat of our pants—really is what it kind of feels like. When you have recurring revenue, which most typically is through membership—there's a few options in spa where we can do subscriptions on products, etc., but for the most part, the bulk of the revenue is coming through membership—you are able to know that your rent, your payroll, all of these things, **if you have those taken care of your with cashflow, you can take more risk.** **You can make more strategic decisions. You can spend more time building strategic partnerships with others in the industry and therefore your company.** I mean, forget about $30,000 a month. You can get far higher than that, right? I mean, I know in the spa world there's lots of spas that have three-, four-, five-hundred members every single month that they're also upgrading to other services. And and when you get a **lifetime customer value** **that's increased so much because of the membership, it's tremendous.** So I want to talk about Mangomint for a minute here because you guys introduced a membership software, is that right? Or you have a membership aspect in your software? **MM:** Memberships we launched… Gosh, I want to say it was early 2020… What we really wanted to create was something that hummed in the background. It's not top of mind, but what it does is it gives you a peek inside—like, you can lift up the hood. Like right now you can pull a, let's say, retention report of new clients—how many of them returned with a 90-180 days. **But the ones that didn't return**—**actually figuring out who those customers are**—you then have to pull in. There's something really beautiful about the membership, and what I loved this from the beginning when we started (with Mangomint) is **we can see exactly who canceled their membership**. And **it gives you this insight as a business owner** as to like these little peeks of, “Okay, if we created this beautiful membership for people who are already coming in, _why _are they canceling?” So when we launched it, it was really interesting, because we actually had quite a few businesses that were just in their infancy, maybe opened their doors a month prior to the pandemic hitting, especially in California. And what was really interesting was watching those who had just started building up their memberships and how many of those customers said, “Actually just keep my membership active so I can support you through your closure.” And, you know, the\[se salons and spas] were allowing them to bank those credits for when they reopened. So all of this is happening at once. We launch memberships, we see people go hard with selling them and then we see revenue still happening while doors are closed. And then we started watching the doors reopen and we're seeing businesses—when I mentioned the case study that I was referring to, that’s **within three months of reopening their doors post-COVID shut down—they had $30,000 a month in recurring revenue and that was only 50% of their total service revenue**. So those are the kind of juicy, powerful memberships that Mangomint really wanted to create. And we made it really simple. You can do it in a couple of different ways within our platform. The membership I'm part of where I live is a 60-minute massage or a 60-minute facial every month: $90. It's a steal of a deal. You can upgrade when you go in—I think they have a 90-minute version as well. And so you get a credit for this or that. And in Mangomint, that's exactly how you build it. You click the service you want, you click the other service. So it's this-or-that or it's this-and-this. And you can have as many—in terms of quantity—as you want. **Make it stupid-simple.** I personally believe in service-based memberships—because I think that the consumer, when they can connect to what it actually is that they're getting—\[it’s best not to have] too many options, you know? **It's chocolate or vanilla, bacon or sausage**. So I prefer that model. ## The spa that does everything is the spa that does nothing **DW:** That's what we coach on as well. The brand that does everything is the brand that does nothing. So it's like, service A, service B, you know: facial / massage, facial / hydra facial, whatever you're doing—and then 10% off retail, 15% off upgrades, whatever the additional benefits, \[for instance] members only events. **But the more simple and clear that you can keep it, the better.** And… when someone comes out of a facial fog and we're like “We have eight different memberships - if you like to wax or if you like body contouring, if you like this,” it's like, "No way". A confused mind is always going to say no. So the more simple that you have it, the better. And we also—I know you and I are aligned in this—but we also believe in **creating a client journey for that membership**. What are the touch points for when they first join at the 30-day mark, 60-day mark, 90-day mark, and so on? So that we're really focusing on making those members feel seen, heard, valued. And the more that you can build that deeper relationship, those are going to be the people that, in the hard times, \[say] “Oh, I want to support you through... you know, being shut down because of the pandemic. I want to support you through this.” Those relationships don't get built with the people that come in twice a year. For the most part, I don't want to, you know, say never, but for the most part, **the more frequent\[ly] you see somebody, the deeper the relationship that you have, the more they're going to support you and your business**. **MM:** Absolutely. It's nice to see that echoed in the work that we've done at Mangomint… I got chills when you mentioned how you coach your memberships. That is exactly what Mangomint does. And it's interesting because people want to go, okay, I want to build that. You know, I can't tell you how many times I've heard that. And if it works for you, great. But I'm just going to speak from personal experience: How many times have you ever gone to a business or heard a salon or spa owner say, "I want to build this membership and it's going to be," you know, "this facial or that facial, but they only get a discount on this product, this product, this product. This one doesn't count. This one doesn't count, this one doesn't count. This service doesn’t." And it's **immediately a turnoff for your customer**. Keep it stupid-simple, and really build something that is meaningful to them and adds value. I mentioned the spot that I go to in my town. They give me… I think it's 5% off products. But I'll tell you, that's the difference in me going in shopping online or going to Sephora and just purchasing the Eminence line from that because it’s 5% off and I'm \[already] there. They have me as this captive audience. **DW:** I think they should be doing ten. If I were coaching them, I would tell them ten. **MW:** But it's funny, because I ended up **I ended up churning out of their membership**, and I was thinking about it the other day and kind of thinking about meeting with you. And I was like, “**Why did I stop going?**” And to be honest, there \[were] two challenges that I was having. Three times in a row, my appointment was canceled and **it gave me the feeling**—at this time their membership was $75 a month, so it was a facial or massage—that **members were almost undervalued, because they had underpriced their membership.** And so when I canceled, I was like, okay, it's $75 a month. It's so inexpensive for an hour-long massage and facial, especially in my town. And then going back to them when I was going to sign up again, I noticed that they raised the price, and it was more like a 20% increase. And I was like, "Well, that's more like it. It's still very affordable." But what was interesting was that's where they failed from the beginning, is instead of looking at a membership like a premium experience, they were trying to create a discount experience. And then when their service providers were going to provide those types of services, they almost **didn't want to because they were probably getting their commission on the discounted price.** ## Spa memberships should feel like a VIP experience **DW:** I'm glad that you brought that up. Something that we coach on and believe in very much is… **nobody gets a better deal than your members.** Your members get, you know, a lot of times they'll get preferred scheduling. They'll get members only events. We have spas that send Mother's Day flowers to every single one of their their members, and just doing all kinds of things to make them feel like the most VIP person. Like membership is: **We're going to roll out the red carpet for you.** And if you don't feel like that in your location \[as a client]—**if you have a membership and you haven't booked your appointment and someone's not calling you** to say, “Hey Marchelle, I saw that you weren't booked this month. I know you must be really busy. I just wanted to be proactive and help you get that.”—you know, taking care of people are afraid to pick up the phone, \[then something’s missing]. But when you take a membership, **when you have a membership and you really focus on it and treat those people like VIPs, you grow so fast.** And as you alluded to, if selling your company is some is part of your exit strategy, whether that's, you know, a year from now or ten years from now, **the valuation of your company goes up by hundreds of thousands of dollars if you have a membership \[program].** So it is absolutely worth your time. **MM:** And **it's never too late to correct course in a membership!** But, also if anyone is considering building it, I think the two things that are coming out of this past 3 minutes of our conversation is, one: If you're just starting out in membership, there's the example I gave. Where they went wrong was trying to make it a value based or like a discount based to sell it when really if... _Let's put it in simple terms: if your 60-minute basic facial and your 60-minute massage is $90 and you're about to start a membership—in my opinion—the membership should be $90 and then any non-member should go up to $110._ **DW:** Increased by 20%! Yep. **MM:** So that's number one. If you are currently doing memberships and you have you know, you thought about it in the way of saying, "Oh, a member is $75 or a member is $85," I encourage you to—across the board—make that increase, and then level up your membership. Like you just said, roll out that red carpet. **Nurture these people**, because the more you nurture them and you give them that 10% off additional services, 10% off additional products, **that's where that growth comes**, like it comes in the other areas. And then you stop worrying about the staff member who is thinking, "Okay, now 80% of my books are these members, but they are getting a lower price than what I used to be charging. So **you never want to go backwards in building a membership**. And that's something that I've really seen. **This should benefit the business and the client**. ## How to raise service prices through memberships **DW:** So, one way to be really thoughtful as you're creating your membership is to first take a look at your menu of services. **Understand your cost of treatment and profitability on each service**. So really look at, you know, “How much am I spending on **consumables**? What am I spending on **payroll**? Is this priced appropriately to begin with? **And then "What can I go down to? “Do I need a price increase?”** Really looking at all of those things. And when you launch a membership, it is a great opportunity to increase your prices concurrently with the launch of the membership so that it's like, "If you want to be a member, your price is going to stay the same." You know? So it gives that added benefit. And it's also not as... I'm going to just use quotes here and say "scary," because a lot of people hate raising their prices. But it's not as scary to do it if you're saying "But you can keep your price the same if you join the membership and do a six-month commitment." **MM:** Literally rolled into a perfectly-wrapped present. You tie the bow on top. It's the person who rolls out of that 60-minute facial. And as you're walking to the front, like you may have seen signage around, if you use that or you use marketing emails to communicate your membership. And it's simply a question of, you know, "Daniela, I hope you loved your facial today. I've noticed you come in every month. We've just launched our membership. If you want to remain at the $90 price, you can join our membership. Otherwise your next facial outside of membership would be $110. Which do you prefer?" Again, it's chocolate or vanilla. It's like such an easy, smooth conversation. **DW:** Doesn't have to be pushy. **MM:** No! It's just **"Do you prefer this or that?" It's so simple.** But, needless to say, that that is something that needs to be rehearsed. It needs to be structured, it needs to be communicated to your team… ## Build better spa memberships with Mangomint **MM: **If you're curious about- even just how to build a membership, Mangomint has the great [free trial](https://www.mangomint.com/trial/) and you can just hop in there. There'll be a demo mode with memberships in there and fake cards on file. You can literally start \[a trial right now] and just see how easy it is. I know plenty of softwares that do it, but the one thing that, you know, I think has to happen is: It's got to be easy for you as well. If you're not using the right technology to make that recurring \[element] automated, that's another sticky area that could potentially cause you to fail. Like if I get to the front desk and they don't know where my membership credit is and they have to find it here and apply it there, it's just not going to work. So I would say hop on there. Something else that's kind of cool about Mangomint, we don't use any bots, so if you do get on the website and have questions, click the chat bubble and there will be a real person there to help you. **DW:** Oh, I love that! ## Continue The Conversation With Addo Aesthetics For more from Daniela and Marchelle, listen to the entire episode on your favorite streaming platform: [Apple Podcasts](https://itunes.apple.com/us/podcast/spa-marketing-made-easy-podcast/id1369597974?mt=2) [Spotify](https://open.spotify.com/show/6UfQG4mGXMMhjLrsUF4HpK) [Stitcher](https://www.stitcher.com/podcast/daniela-woerner/spa-marketing-made-easy-podcast) To watch the full video episode and learn more about Daniela and Addo Aesthetics, check out the [Addo Aesthetics blog](https://www.addoaesthetics.com/blog/322). [**Kayle Yanez**](/blog/author/kayle-yanez/) is a Content Marketing Manager at Mangomint. He is a salon operations expert and software and technology specialist. Kayle holds a degree in Marketing and has partnered with some of the world's top haircare and skincare brands to help salon and spa owners grow their businesses through administrative training and education for over a decade. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/starting-mangomint-as-a-solo-provider/ [All blog articles](/blog/) # Starting Mangomint as a solo provider After nearly a decade of working with solo providers and learning what they need from their software experience, we’ve built an onboarding process just for them. **By ****Clara Winter** Editor May 22, 2026 Since 2017, it's been our mission to provide everything multi-provider salons and spas need to power their business. While we're built for multi-provider salons and spas, some solos still choose Mangomint as their software partner. Our features, platform, and support give them the perfect foundation to grow a business. They’re investing in their future, and we love that for them. But we’ve also learned that **we are not the best choice for ****_all_**** solo providers**. What makes Mangomint perfect for larger teams may end up being unnecessary or overcomplicated for one-person teams. After nearly a decade of working with solo providers and learning what they need from their software experience, we’ve built an onboarding process just for them. Let’s talk about it. ## Taste testing Mangomint as a solo The best way for solo providers to learn how Mangomint works is through our [free trial](https://www.mangomint.com/trial/). You can brand your account to match your aesthetic, set up online booking, create your service menu, and so much more. We even include fake data for you to draft fake marketing campaigns. It’s a great opportunity to see if we’re the right fit for your business before you make any big commitments. _Not meaning a contract!_ We don’t do those. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Onboarding with Mangomint as a solo We also offer weekly live [onboarding webinars](https://app.livestorm.co/mangomint-1/onboarding-webinar) with our product experts. They’re 30 minutes and walk you through how to set up your Mangomint account step-by-step. Here’s what we cover, from start to finish: - Setting up your account and navigating the platform - Configuring your services, schedule, and calendar - Enabling online booking so clients can book you 24/7 - Getting started with payment processing and checkout - Tips to get the most out of Mangomint from day one Watch the webinar [on-demand](https://www.mangomint.com/videos/getting-started-in-mangomint-onboarding-webinar/) or sign up for the next session [here](https://app.livestorm.co/mangomint-1/onboarding-webinar). When you’re ready to transfer data over from your previous software, you can easily start a chat with our support team by going to Helpful Resources → ‘Chat with a human’ in your trial account. In general, clients, products, gift cards, and marketing data can all be imported, and we will happily answer any questions that come up. Our [Learning Center](https://www.mangomint.com/learn/), [video library](https://www.mangomint.com/videos/), and [blog](https://www.mangomint.com/blog/) are also tremendous resources you can use at any time throughout the process. If you decide we’re not the right choice for your solo business, we totally get it. But if we’ve piqued your interest and you’d like to ride the growth wave with us, we’d love to have you. **Clara Winter** is the Copywriter at Mangomint. She uses her Psychology degree, UX design training, and digital marketing expertise to craft thoughtful, human-centered content that helps salon and spa owners grow their businesses. Fun fact: Clara knows her esthetician’s coffee order by heart and brings it to every appointment. #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/sweet-success-with-sugarmoon/ [All blog articles](/blog/) # Sweet success with Sugarmoon Paola Girotti shares how Mangomint helps keep everything running smoothly at her multi-location sugaring salon. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [INDUSTRY](/blog/c/industry/) August 15, 2024 The moment you step into [Sugarmoon](https://sugarmoonsalon.com/), you instantly feel serene yet energized. The bright scent of orange and tea tree oil and the calming hint of lavender and lemongrass ease you into the remarkable experience Sugarmoon provides. At the heart of Sugarmoon is Paola Girotti. Paola is the proud owner and founder of Sugarmoon, a five-location salon that provides face and body sugaring as well as skincare and lash services across Ontario, Canada. This summer, I had the pleasure of meeting Paola at one of her Sugarmoon locations in Toronto. What makes Sugarmoon special is its dedication to inclusivity. No matter your body type, gender, ethnicity, or skin color, Sugarmoon is ready to serve you. Paola centers her values in everything she does and counts on Mangomint to do the same. > “Having been in the industry 23 years and having tried many platforms before, what I love most about Mangomint is they’re an absolutely progressive company” To expand the reach of who she serves, Paola acquired [Bodé Spa](https://bodespa.com/), which offers face and body hair removal, pedicures, and massages targeted toward men. After the acquisition, she swiftly set up a Mangomint account for Bodé’s two locations—a testament to her success with Mangomint at Sugarmoon. Mangomint allows her to easily toggle views between Sugarmoon locations and view schedules, memberships, client communication history, inventory, and more across her multiple salons. ## Driving revenue with memberships [Memberships](https://www.mangomint.com/features/memberships-and-packages/) are a great way to build customer loyalty and create dependable, recurring revenue. Sugarmoon’s memberships offer monthly eyebrow services or a Brazilian at a discount along with perks like 10% off for additional services and products. It’s a win-win for the business and their clients. > “Mangomint's ease of memberships has really helped our revenue model. We've built our membership to just over five hundred members in just under a year.” Memberships have been a powerful tool for Sugarmoon to build dependable cash flow and keep clients coming back. With Mangomint, setting up memberships is simple. You have the flexibility to select the billing period duration, services, discounts, quantity, and service expiration. This level of customization allows businesses like Sugarmoon to boost revenue in the way that works best for them. ## Staying top of mind with email marketing Paola knows how to keep her books full. With Mangomint’s [email marketing ](https://www.mangomint.com/features/email-marketing/)feature, she’s able to quickly send promotional emails to boost her bookings and monthly newsletters that **keep her clients engaged**. > “One of my absolute favorite features is email marketing with Mangomint. The ease of which we can actually target clients on down days or just specifically target clients who want to be able to come in on a last minute booking, happy hour campaigns—their email marketing templates are super easy to use.” With dozens of email templates designed for salons and spas, Paola can spin up a campaign quickly. She uses a targeted approach in her marketing to ensure every email is meaningful to her clients. Using the client information collected and stored in Mangomint, she can create custom audiences based on memberships, appointment dates, services received, and more. ## Centralizing client communication Paola also noted that she saw “a massive reduction in terms of missed appointments” after introducing Mangomint’s client notification feature. Appointment confirmations, reminders, and form requests improve communication with clients and ensure they have all the necessary information before their visit. Client notifications combined with the [Two-Way Texting](https://www.mangomint.com/features/two-way-texting/) feature allow her to respond quickly to client inquiries and updates and see the client’s profile and history— all in one place. ## Tracking and managing inventory Sugarmoon carries its own line of skincare and hair removal products, including the [Take Home Sugaring Kit](https://sugarmoonsalon.com/collections/hair-removal/products/the-sugarmoon-take-home-kit) and [Hyaluronic Acid Vitamin B Serum](https://sugarmoonsalon.com/collections/skin-care/products/sugarmoon-vitamin-b-serum). With over 200 skincare products available in-store and online, inventory management is vital to their operations. Using Mangomint, they can track and manage stock levels across each location. Paola runs a busy multi-location business, so she needs booking software that streamlines her day instead of slowing her down. Mangomint provides Sugarmoon with the tools they need to keep everything running smoothly. ## Try Mangomint’s at your sugaring salon Sugarmoon is a just one example of how successfully [sugaring salons](https://www.mangomint.com/solutions/waxing-salon-software/) can run on Mangomint. Mangomint’s easy-to-use salon software enhances the client experience while simplifying staff members' workflow. Our intuitive salon scheduling software supports your entire business, including [memberships](https://www.mangomint.com/features/memberships-and-packages/), [client management](https://www.mangomint.com/features/client-management/), [staff management](https://www.mangomint.com/features/staff-management/), [email marketing](https://www.mangomint.com/features/email-marketing/), [inventory management](https://www.mangomint.com/features/retail-and-inventory/), [payroll processing](https://www.mangomint.com/features/payroll-processing/), and so much more. See how Mangomint could work for your business by starting your [free 21-day trial](https://www.mangomint.com/trial/) or booking [live demo](https://www.mangomint.com/demo/) today. [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/switch-salon-software/ [All blog articles](/blog/) # How to switch your salon or spa software What does it take to switch your salon or spa software system? View our step-by-step guide. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) October 20, 2023 Have you realized it's time to say goodbye to your current salon or spa software and upgrade to something that better supports your business? You are not alone. A lot of business owners are upgrading their software now. But making this switch can feel like a daunting task. To help make this more manageable, let's unpack the 8 steps of switching your salon or spa software system. ## Step 1: Understanding your software needs What tools do you need to operate your business? What is your current spa or salon software system lacking? Here are a few essential features and considerations you might look for when choosing a new software: - **Client accounts: **Does the software force clients to make an account before booking a service with your business? According to [2023 research by the Baymard Institute](https://baymard.com/lists/cart-abandonment-rate), this is the second most common cause of online checkout abandonment, discouraging 25% of potential customers. You can spare your clients the trouble and earn more when partnering with software that saves client information and supports appointment scheduling without forcing them to create an account. - **Customer support:** Are your chats and requests answered by a robot or an actual human? Do you have to pay to speak with customer support? These red flags should help guide you away from less helpful software systems. - **Reviews:** Every software company thinks it is "the best." Instead, listen to the [voices of other businesses](https://www.mangomint.com/customers/) in your industry. Consider reading software reviews across platforms before making your decision. - **Advanced online booking**: Find a system that makes it quick and easy for clients to book an appointment. Advanced features like Service Customizations, resource scheduling, Express Booking™, and a Virtual Waiting Room ensure a seamless experience for you and your clients. - **Email marketing:** The more processes managed by a single solution, the better. When your software system has [built-in email marketing](/features/email-marketing/), you can use your existing client list rather than a 3rd-party app. Internal email marketing features also makes it easier to filter down your client list for personalized and effective campaigns. - **Self-checkout:** Streamlined features, like client self-checkout, will help save your business time, trouble, and overhead expenses. - **Expenses: **You often get what you pay for in spa and salon management software. Compare the ongoing costs to the time and money an upgraded system could save your business. - **Payroll: **Without the right support on your side, payroll can be complex, time-consuming, and stressful. You may consider seeking a salon or spa management software with [built-in payroll processing](https://www.mangomint.com/features/payroll-processing/). - **Individual staff accounts:** Do you need to manage the entire platform yourself? Or is each staff member given their own accounts to control their schedules, hours, and more? Staff management simplicity can make your job easier while helping you retain more talent. ## Step 2: Trying out a new platform with a free trial Don't be afraid to try out a new system. Reliable platforms will offer a free, no-obligation trial for your business. If your prospective booking system does not allow you to view the platform before committing or requires extended contracts — ask yourself, "Why?" They are likely trying to tie you down for a reason. Transparency is critical when finding a new salon software — start your trial with a platform with nothing to hide. ## Step 3: Getting comfortable with new software Exploring a new software system can be overwhelming. It is essential to take the time you need to get comfortable with the platform. There are a few steps you can take to make the most of your free trial: - **Check out the software's **[**learning center**](https://www.mangomint.com/learn/help-articles/getting-started-with-mangomint/). Here, you will find all the [help articles](https://www.mangomint.com/learn/guide-for-admin-users/) and tips needed to get started. - **Explore the platform on your own**. Intuitive software will include some on-screen guidance and a user-friendly interface. - **Get a free **[**demo**](https://www.mangomint.com/demo/) of your software. During these sessions, an expert will walk you through the system and answer all your questions. - **Schedule a free onboarding session** with a platform expert. - **Watch software videos online.** From [video recordings](https://www.mangomint.com/webinars/) to [YouTube](https://www.youtube.com/@mangomint) insights, videos provide visual solutions that many find easy to follow along. ## Step 4: Setting up your account Switching your salon or spa software offers the perfect opportunity to reorganize your booking flow, evaluate your prices, ensure your service offerings are up-to-date, and give your service menu a facelift. First, add each of your services with a custom description that includes any necessary details with the personality of your brand voice. You can use Service Customizations to offer add-ons, collect appointment info, and adjust the price or duration of the appointment accordingly. This setup window is the perfect time to tailor your general settings to your business's preferences — like cancellation policies, [intake forms](/blog/salon-spa-intake-form-examples/), deposit requirements, payment management, and online booking configurations. Next, you can set up [resource scheduling](/blog/resource-scheduling/) — which ties services to their in-house requirements. This process ensures that you never double-book a room or piece of equipment for any appointment window. Finally, add each of your staff members to your account. You can set staff permissions to maintain control over your business. Additionally, each staff member will get their own account to view upcoming appointments, manage their notification settings, and make the updates allowed under your configurations. This gives you control where you need it — and a hands-off approach where you don't. ## Step 5: Switching your data over Some companies will charge for data import support, but this service is complimentary at Mangomint. A dedicated onboarding specialist will ensure the bulk of your information is transferred properly — including client data and current appointments. However, it is vital that you add your future appointments and keep this updated with any new bookings from your previous software that might come through before your launch date. Not only will this ensure your account is accurately configured, but it will also give you and your staff valuable practice in comfortably booking appointments within the new software. ## Step 6: Getting ready to launch Once your account is fully set up, train your employees on the new software system. Give them the time they need to practice and learn so they are ready to go after the launch. You should also test all the most vital functions — like making an appointment and charging a card — to ensure everything is working the way you would like. ## Step 7: Spreading the word to customers Take a moment to let your clients know they should expect a new booking system. Your email should include a few insights, including: - **Why you are switching software** — acknowledge any issues with your previous system to help your clients feel heard. - **Reassurance about the switch** — Let clients know that their upcoming appointments, memberships, gift cards, and credits will all transfer to the new system. - **What you need from clients (if applicable)** — Do clients need to update their booking links or [referral process](/blog/salon-referral-program/)? If so, ensure you guide them in this email. - **Any changes clients should expect** — Take a moment to address any changes clients should prepare for in the switch. For example, if you are switching away from a system that requires clients to create an account and log in to book an appointment, you will want to inform clients about your newly simplified booking process. - **New features they can take advantage of** — If your new system offers pay-by-phone, a virtual check-in process, or any new upgrades, take a moment to fill in your clients. They may not know to take advantage of these features without your insight. An example [email template](/blog/salon-email-marketing-ideas/) includes: "Exciting update from your friends at \[your business name]! We are upgrading to \[new software] for our online booking and scheduling system. Our business is committed to providing you with the best. The new system is fast, reliable, and advanced — offering the high-quality experience we want for our clients. This platform accepts newer forms of payment, supports advanced service options, and will no longer force you to create an account or login before booking. We are excited for you to enjoy this system beginning on \[launch date]." ## Step 8: Out with the old, in with the new Now, you are ready to launch! Understand that it might take a moment to get comfortable with your new software. These growing pains are normal — and you can reach out to your support team with any problems, questions, or concerns you have along the way. Once you are fully launched in your new platform, you can cancel your previous software subscription. Double-check that everything is transferred — then close your old contract before you get charged for another month. ## Frequently asked questions about switching salon software ### Will I lose client data if I switch my salon software? No, any new software system you choose should accept an import of your most essential client data — such as names and contact information (like email addresses and phone numbers). You can also expect a seamless transition of your gift cards, products, and inventory. However, some elements of client files may not transfer from specific software systems — like images, future appointments, and previous notes. Your onboarding manager will discuss what you should expect and explore any potential solutions with you. ### Will I need to close my business for a day to switch my software over? No, with the right support, you can switch things over without missing any business days. Mangomint, for example, offers a free trial to set everything up before launching. This time is also used to explore the system and ensure it is what you really want before paying. ### What is salon management software? There are countless different kinds of software systems for salons and spas — from payroll to [marketing](/blog/nail-salon-marketing-ideas/), sales, scheduling, and beyond. A salon management software is your "all in one" system for core functions like online booking, appointment scheduling, employee management, client management, and more. ### When is a good time to switch? When dealing with an old, outdated system — there is no wrong time to switch. However, you will want to ensure you and your team have enough time to learn the new system and manage the transition. Once you're ready to go, your onboarding expert will help you find the perfect time to launch. Many customers find it helpful to make the switch after a day off — offering a little extra time to prep. You might also choose to launch on the first of the month or the end of your payroll period to ensure a clean-cut and seamless transition. Once you're ready to switch, your onboarding expert will help you find the perfect time to launch. Many customers find it helpful to launch after a day off — giving you a little extra time to prep. You might also launch on the first of the month or the end of your payroll period to ensure a clean-cut and seamless transition. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Switching to Mangomint's salon and spa software Mangomint is helping salons and spas move away from slow, outdated, and glitchy management software systems. At Mangomint — you say yes, and we do the rest. No lost data. No business downtime. No overwhelming data importing processes. Our intelligent and supportive transition process has helped over 10 thousand businesses enjoy improved booking, client management, staff management, and more. If you haven't yet experienced the Mangomint platform, click here to [book your free demo](https://www.mangomint.com/demo/) or start a trial today. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/switching-to-mangomint-without-any-downtime/ [All blog articles](/blog/) # Switching to Mangomint without any downtime An in-depth look at our onboarding process and why it’s so easy for salons and spas. **By ****Marissa Delgado** Director of Onboarding [GUIDES](/blog/c/guides/) June 15, 2026 I ran my own salon in California before joining Mangomint as Director of Onboarding, so I know the gut-wrenching anxiety that comes from switching your salon or spa software. It can feel really intimidating because some companies make it more complicated than it needs to be. **Switching to Mangomint takes less than two weeks, costs nothing, and is easy, hands-on, and personalized.** We built our onboarding process the way our team of former stylists, estheticians, and spa professionals always wished software onboarding had been. Did I mention it’s easy? Because it’s **really** easy. We were rated the [#1 Easiest to Use salon and spa management software in 2025](https://www.g2.com/products/mangomint/reviews) for a reason! Instead of a stretched-out, tedious process that takes months, we get you into the product working with our features immediately so you can feel what your everyday work flow could be right away. > _"When we switched from our previous software, our bookings increased by 20%. The interface is modern and intuitive, and our team picked it up quickly without much training."_ - Franky, Owner, WFLYH Let's walk through it. ## How Mangomint onboarding works Mangomint onboarding typically takes **less than two weeks**, but we work based on **your timeline**. If you want to launch next week, we’re going to move mountains to get you there. I’ve seen customers fully launched with all of their data within 24 hours of starting their free trial. Mangomint’s general onboarding process is: - Start a free trial - Meet with our team - Go through your must-haves - Complete set up - Launch Unlike other salon and spa software that charge up to $495, **Mangomint’s onboarding is free**. We want you to feel confident you chose the right software before you pay us a dime. Plus, we don’t do contracts. So that’s never part of the process. ### Free trial The first step is to start your [free trial](https://www.mangomint.com/trial/). You can explore Mangomint in playground mode, using sample data to test out our core features, like [online booking](https://www.mangomint.com/features/online-booking/), [memberships and packages](https://www.mangomint.com/features/memberships-and-packages/), [payments](https://www.mangomint.com/payments/), and [Automated Flows](https://www.mangomint.com/features/automated-flows/). You can add your logo and brand colors, “book” appointments, create your service menu, and more. It’s completely risk free. No credit card required. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ### Onboarding support After you start your free trial, our team will reach out so you can schedule a 1:1 meeting with your onboarding manager. During that meeting, you’ll share your timeline, expectations, and any other nitty-gritty details. Your onboarding manager will go through our [pricing](https://www.mangomint.com/pricing/), data transfer, and set up the features you may need, like [payment processing](https://www.mangomint.com/payments/) or [payroll](https://www.mangomint.com/features/payroll-processing/). After that, it’s full steam ahead to get you ready for launch day. If you’re a [solo provider](https://www.mangomint.com/blog/starting-mangomint-as-a-solo-provider/), you’re invited to join one of our weekly [onboarding webinars](https://app.livestorm.co/mangomint-1/onboarding-webinar) where you’ll learn how to set up your solo-specific account. A [recorded webinar](https://www.mangomint.com/videos/getting-started-in-mangomint-onboarding-webinar/) is also available if you don’t want to join live. ### Data transfer All Mangomint customers receive **complimentary data transfers**. When you’re ready to start importing your real data into your trial account, our team will go above and beyond to get as much information from your previous software as we possibly can. We know how stressful this part can feel, but our team will be by your side every step of the way. For most systems, we can import the following: - Clients - Products / Inventory - Gift cards Once we receive your client data, the import typically takes about 24 hours. Your products, inventory, and gift cards will be imported a few days before your launch date to ensure you have accurate stock levels and gift card balances. We may or may not be able to transfer your client notes, formulas, previous sales, and previous appointments. This depends on your previous software. Just an FYI: if you ever decide we're not the best fit for your business, we'll give you a full data export so you can take all of your data with you. ### More resources Throughout your entire onboarding process, our nationwide customer support team [can help](https://www.mangomint.com/contact-us/) with whatever you need. They're only one click away and typically answer in less than 6 minutes. _Many of them spent years in the industry as service providers, so they're always down to talk shop!_ > “_The customer support is beyond amazing. We were with V\*\*\*\*\* for 5 years and never had this amount of support. We have been using Mangomint for 6 months now and it’s been the best decision for our business!_” — Hunter, Owner, The Walden Salon We also have many useful resources available 24/7: - [Mangomint Setup guide](https://www.mangomint.com/learn/help-articles/getting-started-with-mangomint/setting-up-your-account/) - [Full Mangomint tour](https://www.youtube.com/watch?v=4RU7DhE1ULg) - [Learning Center](https://www.mangomint.com/learn/) - [Video library](https://www.mangomint.com/videos/) ## Launching with Mangomint On launch day, we’ll quadruple-check everything’s working properly before celebrating our new beginning together. All of your appointments, gift card balances, and inventory will be safely in Mangomint by this time, so your clients won’t experience any interruptions while you switch. If you’d like to share the news publicly, you can use our New Software [Campaigns](https://www.mangomint.com/features/campaigns/) template to send an announcement and our [Canva Template](https://www.mangomint.com/downloads/assets/canva_template_how_to.pdf) to create an Instagram post. **Make sure to tag us on IG @heymangomint!** Your front desk manager will be shocked how quickly they fall in love with Mangomint. We’ve heard our customers say that since switching, they can now "make it to happy hour sooner" because “everything is so easy.” So make of that what you will… 🥂 > “_Mangomint is extremely user-friendly, intuitive, and easy for our whole team to navigate. Our clients consistently tell us how simple it is to book online. Highly recommend for any salon looking for a smooth, modern, and reliable booking experience._” — Iron Edge Salon and Spa [Start a chat](https://www.mangomint.com/contact-us/) with our customer support if you have any questions. We’d love to help. ## FAQs **Q: How long does Mangomint onboarding take?** Most salons and spas complete onboarding in about two weeks. The timeline may vary depending on the size of your business and how much data needs to be transferred. **Q: Is Mangomint onboarding free?** Yes. Mangomint's onboarding and data transfer are completely free. There are no setup fees, and you'll never be required to sign a contract. **Q: What data can Mangomint transfer from my current software?** For most systems, Mangomint can import clients, products, and gift cards. Depending on your previous platform, client notes, formulas, past appointments, and sales history may also be transferable. Your onboarding manager will walk you through what's possible. **Q: Do I need to talk to anyone to get started?** No. You can start a free trial on your own. If you’re a solo provider, you can watch an on-demand webinar or join a live onboarding webinar every Wednesday. If your business has more than 2 service providers, a dedicated onboarding manager will be assigned to you. **Q: Will my clients experience any disruption during the switch?** Mangomint's onboarding process is designed to ensure zero downtime for your clients. You'll choose a specific launch date, and your onboarding manager will coordinate the data transfer so nothing falls through the cracks. **Q: Does Mangomint require a contract?** No. Mangomint operates month-to-month with no long-term contracts required. **Q: What support is available during onboarding?** In addition to your dedicated onboarding manager, Mangomint's customer support team is available directly inside your account. You'll also have 24/7 access to a setup guide, video walkthroughs, a learning center, and a full video library. **Q: Can I try Mangomint before committing?** Yes. Mangomint offers a free trial using sample data so you can explore features before launching. If you'd prefer a guided introduction, you can also book a live 30-minute demo. **Marissa Delgado** is the Director of Onboarding at Mangomint. As a salon owner, she brings over 15 years of industry experience to her role, blending creativity with business expertise. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/tanning-salon-service-menu-ideas/ [All blog articles](/blog/) # 15 Tanning salon service menu ideas and prices Explore popular spray tanning service menu ideas, perfect for opening a new business or giving your current setup a new glow. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) July 26, 2024 A detailed service menu can be an effective tool for helping tanning salons showcase expertise, upsell for additional revenue, and share all the ways you help clients glow. Let's explore spray tanning appointment pricing, service descriptions, add-ons, and membership options to consider when building your service menu. ## Popular spray tanning services ### 1) Full-body spray tan ($60+) A full-body spray tan is a core service offering across spray tanning businesses. In your service menu, describe your spray tanning process, mentioning if it's automated or hand-applied. Include the solution used (e.g., organic, paraben-free) and its anticipated results. ### 2) Partial body spray tan ($30+) Especially during the colder months, clients may want to save money on spray tanning services with partial coverage. Detail the customization possibilities and how they complement natural tans or other tanning methods for clients who wish to enhance specific areas, such as their legs or upper bodies. ### 3) Custom airbrush tanning ($75+) Airbrush tanning offers a high-end service with a skilled technician who hand-applies a custom-blended tanning solution. Detail the personalized color matching process, contouring techniques, and premium, long-lasting formulas. ### 4) Contour tanning (tantouring) ($50+) Clients may be eager to pay extra for contour tanning (also known as "tantouring"), which went viral on social media platforms earlier this year. This service accentuates or defines certain features. Some contouring is often included in the base price of a spray tan, but you may also provide more detailed service as an add-on or standalone offering. ## Spray tanning salon add-ons Improve your service menu by offering additional options for clients to customize their services. If you use Mangomint for bookings, you can easily offer add-ons with [Service Customizations](/blog/announcing-exciting-new-service-customizations-enhancements/). ### 5) Tanning accelerator application ($10+) Position this as an add-on service to enhance tanning results. Describe the product's key ingredients and benefits, such as quicker color development or better moisture retention. ### 6) Exfoliation treatment ($15+) Offer this pre-tanning service to ensure even color absorption. Explain the exfoliation process and its contribution to a more uniform and longer-lasting tan. ### 7) Sunless tanning mousse ($15+) Provide a take-home sunless tanning product for clients to maintain their glow between salon visits. Detail its simple application and streak-free formula. ### 8) Tan extending moisturizer ($12+) Offer a specially formulated after-tan moisturizer to prolong tanning results. Emphasize its hydrating properties and ability to maintain an even, long-lasting tan. ### Watch our Service Customizations video You can sell more add-ons, increase your revenue, and better manage your schedule. [Watch now](/videos/introducing-service-customizations/) ### 9) Tanning shades (Included) Allow clients to specify their desired tanning intensity during booking to give you time to prep before the appointment. ### 10) Body part tanning ($10 - $30+) For shorter, focused sessions, offer options for partial body tanning (e.g., legs, upper body, face, décolletage). Use your salon software to adjust pricing and appointment duration based on the selections. ### 11) Tan development time ($0 - $15+) Offer different development time options for spray tans (e.g., 2-hour, 4-hour, 8-hour). Faster-developing formulas might cost more. ### 12) Pre-tan skin prep ($0 - $20+) Allow clients to choose their pre-tan prep level. Basic prep might be included, while more extensive exfoliation or pH balancing could be added. ### 13) Post-tan finish ($0 - $15+) Offer matte, glowy, or shimmer finishes for tans. Premium finishes may cost more. Your [client management system ](/features/client-management/)can track client preferences to help you encourage these upsells during future appointments. ## Tanning Salon Memberships You can use spray tanning salon software to [manage memberships and packages](/features/memberships-and-packages/). Here are some examples: ### 14) Spray tanning membership ($60+ per month) Many tanning salons offer memberships to encourage regular visits and provide value to frequent tanners. A basic membership might include one spray per month with free contouring and a 10% discount on tanning products. You might also create additional membership tiers with twice-monthly spray tans and additional add-ons. ### 15) Vacation prep package ($150+) Design a comprehensive package for clients preparing for a sunny getaway. Include a carefully timed spray tanning session, skin prep treatments, and a take-home kit with travel-sized tanning and skincare products. In both memberships and packages, it is vital to specify exclusions (e.g., premium services), booking restrictions (e.g., 24-hour notice), tipping expectations for spray tans, and other boundaries to protect your business. ### Tanning salons software solutions Uncover salon management and booking software solutions designed for spray tanning salons. [Mangomint for tanning salons](/solutions/beauty-salon-software/) ## Pricing Your Tanning Services How do you set your spray tanning rates? Consider these factors when determining your pricing structure: ### Research local market rates The location of your salon significantly determines tanning service pricing. Urban or high-cost areas charge more due to increased overhead and staff wages. Assess nearby competitors' prices for similar tanning services regularly to stay competitive and reflect service quality. Position your prices strategically within the local market. ### Factor in quality and equipment Clients expect to pay more for high-quality tanning services and state-of-the-art equipment. Professional spray tan solutions and well-maintained facilities can justify higher rates. Building an excellent reputation and investing in superior equipment may allow for price adjustments. ### Consider service complexity Tanning service prices should reflect the complexity and time required for each treatment. For example, custom contouring services require extra skill, material, and appointment time. ### Adjusting pricing for seasonal demand Tanning salons can optimize revenue with a dynamic pricing strategy that responds to seasonal demand. During peak periods, like late spring and summer, increase base prices, introduce premium time slots, and limit discounts. In off-peak seasons like late fall and winter, offer promotional rates and seasonal packages. ## Why Tanning Salons Need a Descriptive Service Menu A service menu shapes clients' first impressions, influences their choices, and impacts your business's profitability. Here's how a comprehensive menu can benefit your tanning salon: - **Enhanced revenue and upselling:** Showcasing premium services and add-ons can boost appointment values, helping clients discover new offerings and staff recommend complementary treatments. - I**mproved customer satisfaction:** Setting clear expectations leads to higher satisfaction. Ensuring clients book services that suit their needs increases the likelihood of them becoming regulars and referring others. - **Attracting new customers:** Your online menu plays a significant role in attracting new clients. Detailed information helps search engines understand your offerings, improving your salon's local search ranking and driving traffic to your website. - **Establishing your unique selling proposition (USP):** Highlight what sets your tanning salon apart from competitors to attract clients seeking a unique experience. Communicating your unique selling point, whether it's state-of-the-art equipment or organic tanning solutions, can justify premium pricing. - **Streamlining booking:** When clients understand your services, the booking process is simplified, reducing inquiry time and errors and thereby improving efficiency. The most effective way to manage your tanning salon's service menu is through a salon software system like Mangomint. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Try salon management software for your tanning business Mangomint can transform your tanning service menu into a user-friendly online booking experience. These systems offer comprehensive solutions, including client management, staff scheduling, email marketing, payroll services, and other advanced features to support every aspect of your tanning salon. If you haven't explored the benefits of Mangomint for your tanning business yet, consider booking a free trial or [live demo](/demo/) to get started. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/tattoo-intake-form-examples/ [All blog articles](/blog/) # Tattoo intake form examples and insights Find the tattoo intake and consent form insights you need to protect your business and its clients. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [TOOLS](/blog/c/tools/) October 4, 2024 As a vital tool in many [tattoo shops](/solutions/tattoo-studio-software/), updating your intake forms offers an actionable way to improve processes across your business. These 6 tattoo intake form examples and insights can help streamline your efforts. ## Tattoo shop intake form examples ### 1) Tattoo consent form A tattoo consent form (also called a tattoo waiver form or a tattoo release form) is essential in protecting your business from liability. Tattoo mishaps — from misspellings and misunderstandings to next-day regrets and allergic reactions — happen all the time. While you might be willing to go the extra mile to ensure clients are happy, many of these issues are outside your business's control. As such, this form ensures that clients are fully informed, responsible, and liable for the outcome of the appointment. ### Tattoo consent form example [View here](https://mangomint.co/sD1KSW) ### 2) Piercing consent form Much like the tattoo consent form, piercing consent forms (also called a piercing waiver form or a piercing release form) can help protect your business from liability while ensuring you and your client are on the same page about the piercing specifications — such as the placement, direction, and potential side effects. ### Piercing consent form example [View here](https://mangomint.co/u293L8) ### 3) Client record form To ensure your clients are in the right medical state to receive body art, you will also need a client record form. These forms check the client's status with any physical and medical conditions that may impact the appointment. Client record forms create a safer, more informed tattooing experience for everyone involved. ### Client record form example [View here](https://mangomint.co/zjeCUS) ### 4) Tattoo appointment request intake form Tattoo bookings require more consideration than many others in the beauty and wellness industry. As such, instead of an instant online booking link, many tattoo businesses require a detailed intake form to document the clients' requests. This process collects all the information you need to confirm that the client is a good fit and ensure you partner them with the right artist. ### Appointment request form example [View here](https://mangomint.co/VPyhGT) ### 5) Minor release form for piercings and tattoos In many cases, minors are allowed to get body piercings with the consent of a parent/guardian or proof of legal emancipation. In a few states, individuals under 18 are also legally allowed to get a tattoo, though these often call for additional protections and considerations. In either of these cases, you will need a tattoo minor release form on top of your standard intake documents. ### Minor consent form example [View here](https://mangomint.co/dchB3o) ### 6) Promotional tattoo request form Tattoo shops are some of the most creative businesses when it comes to promotions. Whether you are trying to showcase your work with an "artist's choice" tattoo series, reigniting your passion with a creative new project, or launching a fun holiday theme (Inktober, anyone?) — an intake form can help you find the right candidates for your promo. ### Promo application example [View here](https://mangomint.co/CkrPO1) ## How to create a tattoo shop intake form Now that you know what kind of form you would like to create, let's explore how you can build your own in minutes with Mangomint. ### Explore tattoo shop software solutions Mangomint is the highest-rated software for tattoo shops, helping businesses like yours streamline and improve operations. [Tattoo studio features](/solutions/tattoo-studio-software/) ### 1) Decide what information you need to collect First, understand the information you want or need to collect from your clients. This can vary by your state region shop policies and personal preferences. It is essential that you consult a legal professional in your area to help you stay compliant. Some popular information to collect includes: - Full name - Birthday - Email address - Information about the services they would like to receive - Inspiration photos - Allergies - Medical history - Confirmation that the client understands the appointment risks — and wishes to proceed anyway. ### 2) Choose your preferred question format Once you know what information you want to collect, you can start building your form. However, there are a few different ways you can form your questions. Some entries, like name and birthday, are pretty straightforward. Other question formats might require some more thought. A drag-and-drop form builder makes it easy to create, test, and edit your document until you get it exactly right. Some favored question formats include: - Image upload - Image markup - Short answer - Long answer - Drop-down list - Multiple choice questions - "Choose one" questions - Required/optional fields ### 3) Create a custom confirmation message Once your clients submit their forms, it is standard to offer them peace of mind with a confirmation message. In Mangomint, the default message is, "Thank you! Your form has been submitted successfully." You can leave this as-is or keep your brand voice present by crafting custom confirmation messages. You can also use this as an opportunity to communicate any expectations with your clients, such as: - When are they likely to hear back from you for an appointment - What kind of deposits are required to book - Your address, phone number, and hours - Where customers can read your cancellation policy and other business documents ### 4) Distribute your form Many tattoo shops put their intake forms on their website in place of an appointment booking link. However, depending on your usage, you can also [build automated workflows](/blog/introducing-automated-flows/) based on your form needs. For example, you can create email and SMS messages about your promotion or series, and selectively distribute your form to the clients most likely to book. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint's tattoo shop management software Our intuitive form builder is just one of the many ways Mangomint supports tattoo parlors. Experience the highest-rated tattoo shop management software with payroll, email marketing, SMS marketing, client management, staff management, gift cards, and more. [Book a demo](/demo/) or start your free trial to learn more today! [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/salon-email-marketing-ideas/) ### [TOOLS](/blog/c/tools/) ## [26 seasonal salon email and text marketing templates](/blog/salon-email-marketing-ideas/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Mar 31, 2026 [](/blog/med-spa-consent-forms/) ### [TOOLS](/blog/c/tools/) ## [Medical spa consent form templates and examples](/blog/med-spa-consent-forms/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Aug 9, 2024 [](/blog/salon-package-examples/) ### [TOOLS](/blog/c/tools/) • [GUIDES](/blog/c/guides/) ## [Successful salon and spa packages: 6 ideas and examples](/blog/salon-package-examples/) By [Emily Holzer](/blog/author/emily-holzer/)  |  May 15, 2024 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/tattoo-shop-marketing-ideas/ [All blog articles](/blog/) # 23 Tattoo shop marketing ideas to get new clients These proven tattoo shop marketing ideas can refresh your strategy and help your business maximize revenue. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [TOOLS](/blog/c/tools/) January 4, 2024 High-quality [tattoo studio](/solutions/tattoo-studio-software/) services will keep clients coming back for more; however, strategic marketing efforts are still vital for getting new clients in your chair. Let’s explore 23 marketing ideas designed to help tattoo businesses grow. ## Launch paid advertising for your tattoo business If you are not getting the organic (AKA unpaid) or social media traction you need to keep new clients coming through your doors, paid advertising outlets can help. ### 1. Connect with an industry-specific marketing agency Paid marketing is a straightforward way to get your business right in front of clients by buying spots at the top of web pages. This strategy can apply to ads on social media platforms, Google search results, Bing search results, and other directory listings. **The obvious downside to these ads is the “paid” part**. This marketing avenue comes with upfront costs, both in management and your running ad budget: - **Management of paid ads: **Let’s face it: most tattoo owners have their hands full. This busy schedule leaves little time to learn the ins and outs of online advertising. Unlike organic channels, paid ads need consistent supervision to ensure your budget is spent carefully and paced to last the month. Consider looking into agencies with a proven track record of helping tattoo businesses. You can also explore other options, like a freelance ad manager. - **Price of paid tattoo ads: **Paid advertising works in a bidding system. You set a budget allocated to bidding on relevant tattoo or permanent makeup searches. The price of these campaigns can vary starkly, leading to unpredictable results (and accidental overspending) without the right time and attention. ### 2. Access simplified paid advertising outlets As we will explore below, plenty of directory listing platforms help clients connect with local service businesses. Many of these platforms offer paid ads that are simple for small businesses (like tattoo shops) to manage.  While they may not provide the same level of effective targeting as display or search ads, they can be accessible for small businesses to manage on their own. For example, buying ads on Nextdoor will get your business in front of potential clients directly in your neighborhood.  Let’s take a closer look at free and paid directory listing marketing opportunities. ### Explore tattoo shop software solutions Mangomint is the highest-rated software for tattoo shops, helping businesses like yours streamline and improve operations. [Tattoo studio features](/solutions/tattoo-studio-software/) ## Boost visibility with directory listing marketing When potential clients search for local tattoo shops, you want to ensure your business pops up. While there are a variety of ranking factors at play, a little work goes a long way in helping your tattoo shop rise through the ranks with directory listing marketing: ### 3. Leverage your Google Business Profile Perhaps the most impactful and practical approach to unpaid marketing is optimizing your Google Business Profile (formerly Google My Business, or GMB). There are a few simple ways to do this: - **Maximize your business descriptions** — using every possible character within the 750 limit — to share details about your business. Google only shows the first 250 characters above the “read more” tag, so put your most captivating information first. However, the rest of this description is still incredibly impactful on your tattoo shop’s search rankings. - **Update your service list in GMB **to reflect your current tattoo shop services menu. While Google doesn’t display these in your profile currently, it still uses them to connect your business with potential clients. For tattoo shops (and other local service businesses), Google has a pre-set list of services you can choose from. Ensure you take advantage of every relevant opportunity on the list and de-select any services you no longer offer. You can find[ Google’s guide to the services editor here](https://support.google.com/business/answer/9455399?hl=en). - Finally, you should **keep your business information updated**. Otherwise, you will likely miss or frustrate potential clients with a broken website link or inaccurate hours of operation. Read Google’s guide to[ communicating holiday hours and special closures here](https://support.google.com/business/answer/6303076?hl=en). While Google Business Profile is perhaps the most popular directory listing, there are others you can optimize to ensure your business is well-represented across devices and platforms. ### 4. Collect Yelp reviews As you likely know, Yelp is an online review platform that connects individuals with tattoo shops and other local businesses. With[ 2.7+ million individuals](https://business.yelp.com/) checking into Yelp daily, it is a helpful directory listing for businesses to optimize. Tattoo shops can[ verify their free Yelp listing](https://business.yelp.com/products/business-page/) to get started. Once verified, you can update central details (like your address, phone number, and service menu). If you want to take it one step further, tattoo shops can[ buy ads](https://business.yelp.com/products/yelp-ads/) that will put the listing on top of relevant searches. ### 5. Update Apple Business Connect Apple Maps is perhaps the most notorious directory listing when it comes to inaccurate information. As the default navigation system for the 150 million US iPhone users, it is vital your tattoo shop’s business information stays up-to-date on the platform. So, how do you get your tattoo shop to show up properly on Apple Maps? You need Apple Business Connect. Take a moment to claim your business on[ Apple Business Connect](https://www.apple.com/business/connect/) and update all of your tattoo shop's information. ### 6. Claim your Bing Places listing There is no denying that Bing is on the rise. Thanks to Microsoft’s exclusive partnership with the popular ChatGPT AI tool, the company’s search engine now has more than[ 100 million daily active users](https://blogs.bing.com/search/march_2023/The-New-Bing-and-Edge-%E2%80%93-Momentum-from-Our-First-Month/). Bing Places is Microsoft’s version of Google Business Profile. So, when a potential client asks Bing Chat about local tattoo shops, will it respond with information about your business? The easiest way to help promote your tattoo shop is by claiming and maintaining a free [Bing Places profile](https://www.bingplaces.com/). ### 7. Explore the Nextdoor app for tattoo shops While it often falls under the tattoo shop marketing radar, one in every three US households uses the Nextdoor app. Nextdoor is a hyperlocal platform connecting people to other residents and businesses in the neighborhood.  You can create a[ free business page on the Nextdoor app](https://business.nextdoor.com/en-us/small-business) to share details about your tattoo shop, join conversations, and stay connected to the community. ### 8. Encourage reviews across platforms While you might like to let your services speak for themselves, reviews from previous clients are proven to heavily influence potential customers. According to[ BrightLocal data](https://www.searchenginejournal.com/online-review-statistics/329701/), 85% of consumers look for a high average star rating when booking a local service, and 60% value a high review volume. These reviews can also encourage platforms like Google to recommend your business first for relevant searches. So, how do you get more positive reviews for your tattoo shop? Start by simply asking clients to leave you a review. You can [send a streamlined message](https://www.mangomint.com/features/two-way-texting/) when each sale is closed to encourage clients to send feedback. Add a custom review link that sends clients directly to your business page to make things even easier. ## Boost recurring revenue with tattoo shop membership marketing Membership programs offer a seamless marketing option that will have your services sell themselves month after month. This option provides reliable, recurring profits for your business and must-have deals for clients — a win-win opportunity. ### Sell memberships and packages Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software. [Explore membership features](/features/memberships-and-packages/) ### 9. General membership structures While they aren’t commonly found in tattoo parlors, **you can create membership programs for almost any service**. Simply determine a fixed price for a service option that customers will be billed for automatically. In return, clients get additional incentives or discounted pricing from traditional service costs. For example, tattoo shop memberships may include: - Tattoo touch-ups - New piercings at regular intervals - New small tattoos at regular intervals You get the idea. Depending on how engaged your audience is, these can be a hit or miss in the tattoo space. In many cases, these can cater to clients who have big visions on a small budget — helping them make steady (and exciting) progress. To ensure it will be worth the effort, gauge interest by surveying your clients before spending the time to create, launch, and begin managing this program. If your clients aren’t interested in routine service, you can consider establishing a membership to build up their tattoo bank instead.  ### 10. Use memberships to help clients build tattoo funds Especially with a high-quality shop, tattoos can be expensive. To help ease the blow, you can help clients build their tattoo funds with a membership program. Within this structure, you can charge clients a set amount each month until they have enough money saved for their desired service. For clients, this will make it easier to save up and help their progress feel tangible. Additionally, you may consider providing an additional incentive or discount for members to encourage this option. In return, these memberships encourage clients to stick with your business for their high-ticket services while providing a more measured income. ### 11. Tattoo detail memberships for larger projects For larger projects, clients may want (or need) to have their tattoo vision come to life over time — whether for budget, time, pain tolerance, or other pragmatic limitations. In these cases, a tattoo membership program may be the way to go.  For a monthly charge, the client can visit regularly to have a specific detail or feature added until they are satisfied with their tattoos. This option ensures your clients get just what they want without creating extra work for you. ### 12. Permanent Makeup Memberships As we all know, permanent makeup is not actually permanent. These services can require regular touch-ups, and some clients prefer the crisp look that can only be achieved with more regular visits. However, PMU businesses need to curb the “one and done” mentality that comes with permanent makeup services. You can encourage and retain these high-value appointments with a membership program. Membership programs offer a proven way to support clients, keep them coming back, and boost their lifetime value. Not only does it normalize repeat visits, but it sets the tone with a standard cadence your customers will look forward to. For more information, you can[ view our video](https://www.youtube.com/watch?v=L6R4WBpuC74) on adding, customizing, and managing membership programs. ## Give your tattoo shop’s website a facelift Your website is an online lifeline between your business and its clients. Even the smallest website improvements can have a significant impact on your unpaid marketing performance: ### 13. Implement quick, intuitive online booking Successful digital marketing requires a positive online user experience. For example, let’s say your marketing efforts successfully bring clients to book an appointment on your website. However, they find that your site takes seemingly forever to load. Then, your online scheduling tool is glitchy or unresponsive. It won’t be long before the potential client becomes frustrated and heads to another tattoo shop instead. Conversely, an efficient online booking process will help interested clients transition from skimming your online service menu to sending you a deposit within minutes. ### 14. Share your tattoo shop’s value proposition Why should clients choose your tattoo shop over others in the area? What makes your business stand out? Whether it is your unique art or your exceptional customer service, ensure this value proposition is front and center on your website. Your site is also the main target of most cause marketing efforts (or when you connect with clients by aligning with their values). For example, many specialty tattoo shops will offer discounted reconstructive tattoos to breast cancer survivors. Potential clients who feel a closeness to this cause may be even more eager to visit your business. ### 15. Let clients personalize services to increase appointment value In many cases, clients know _exactly_ what they want their tattoos to look like. Personalized service bookings can help clients communicate these preferences while maximizing your shop’s revenue from every appointment. You can personalize your services by presenting additional options and add-ons at every step of your booking flow. Let’s explore the benefits of personalized tattoo shop bookings: - **Additional information for artists:** When you know just what your client wants _before_ an appointment, you can use any downtime to prep the materials and ensure you are ready to go once your client arrives. - **Balancing your schedule:** An intelligent booking platform (like Mangomint) will adjust your appointment duration to accommodate any longer appointments — ensuring a balanced schedule for your business. - **Including additional revenue opportunities:** When you provide additional service options (from hand massages to cuticle treatments), you encourage customers to book longer service sessions with higher ticket values. - **Improved customer experience:** When your client’s tattoos turn out exactly as they had envisioned, they leave happy and feeling their best. This feeling is the kind of customer experience that will have your clients coming back for more. For help getting started, you can offer advanced add-ons in your online booking flow with[ Service Customizations](https://www.mangomint.com/blog/announcing-exciting-new-service-customizations-enhancements/). This feature lets you create upgrades that seamlessly integrate within your service menu and ensure your schedule and price reflect the appointment’s needs. ## Connect with clients using email marketing for tattoo shops Email marketing is a helpful way to boost tattoo shop revenue and encourage clients to book. Here are a few ideas to help you keep your outreach fresh: ### 16. Provide segmented promotions, deals, and discounts It is no secret that clients love discounts. You can quickly rejuvenate your shop’s activity with a promotion or deal. However, many businesses make the mistake of sending out offers in email “blasts” to everyone on their client list. This strategy can actually hurt you more than it helps. - After too many unopened emails from your business, mail platforms will filter your campaign into a promotions folder — or straight to spam.  - Additionally, most platforms charge per email. By sending a campaign _only_ to the audience most relevant to your offer, you will save money on email marketing expenses. - Especially with high-ticket appointments, clients can feel cheated if they get an email discount for a service after they pay the full price, which impacts your client loyalty. If the word spreads about their experience, you can expect new clients to wait until you run a promotion before booking. The easiest way to get the word out about your sale is with a **_personalized_** email marketing campaign to a limited audience. For example, if you send out an email deal for permanent eyeliner, filter out customers who recently had this service. Then, use this marketing opportunity to highlight your limited-time deal, provide clients with promotion details, and link directly to your online booking tool. ### 17. Communicate tattoo business updates Do you have any new services, specialists, or products clients will love? These business updates are all suitable candidates for an email marketing campaign.  This practice can put your business at the top of clients’ minds, creating excitement about new services and encouraging them to book an appointment. These updates can also improve customer experience by providing valuable info that sets client expectations about changes within your tattoo shop. ### 18. Consider direct marketing outreach Clients get inundated with emails daily. The more emails your business sends to a client, the more likely they will tune you out or unsubscribe. Rather than sending out a large email campaign, consider direct email marketing. This process involves sending a personalized (and often _far_ more effective) email to an individual tattoo shop client on your list. For example, can you think of any clients with an unfinished project? Direct email marketing can get them back into your chair with a small reminder or discount. ## Build your brand with social media marketing Social media is undeniably powerful in the tattoo industry, but it can also feel overwhelming and oversaturated with content — especially if you are feeling unsure about whether or not your efforts will pay off. While it can take some time, patience, and consistency, low return from social media marketing often means you are due for a new strategy. Here are some marketing ideas for uncovering opportunities on social platforms: ### 19. Create and share your online portfolio Your tattoo shop’s portfolio is a vital marketing tool for showcasing your talents and skills to potential clients. Think of your social media profiles as digital portfolios. Like a standard portfolio, it is essential you keep it updated with your best work. The easiest and most effective way is to share the work you are already doing. You can request permission to share client photos during the booking process. This marketing effort works to provide a few benefits for your business: - Simplifies social media content creation. - Encourages clients to repost/share — enhancing your brand awareness. - Makes your clients feel supported and connected to your business, encouraging rebooking and client loyalty. ### 20. Discount “artist’s choice” tattoos Tattoo art offers a unique canvas for boundless creativity and talent. However, most clients choose their own designs, which can limit artists to endless loops of trending tattoo styles. While you may be eager to share client photos on your social channels, standard appointments may not capture your full potential. If you want to earn more clients and high-value bookings for more intensive work, consider offering a discount to clients who will let you choose their designs to showcase your skills. This marketing effort can pay off by boosting your online portfolio, attracting new clients, and encouraging high-ticket appointments. ### 21. Engage influencer or affiliate social media marketing Local influencers can help spread the word about your tattoo shop. Influencer marketing can be impressively effective, with this style of marketing expected to value [$7.14 billion in 2024](https://www.shopify.com/blog/influencer-marketing-statistics), thanks to its potential for a high ROI. There are a few tips for getting started with influencer marketing: - **Start local:** As a local business, this marketing option is only effective with influencers who have a following in your area. While big-name influencers can be pricey, local “micro-influencers” with several thousand followers will likely be more accessible. - **Check your client list:** Consider reviewing your client list for any noteworthy names. These micro-influencers can be more eager to work with your shop, being that they already value your work. - **Ask your staff:** Members of your staff may also be attuned to the local influencer scene and have recommendations on potential partnerships. - **A quick search:** In many cases, the easiest way to find influencers in your area is with an online search. With the rise of affiliate marketing, there are plenty of resources to help connect businesses with local influencers. After you find the right local accounts to partner with, reach out and offer an incentive to promote your business, such as with a free tattoo or direct payment. ## Amplify tattoo shop promos and gift card discounts Your tattoo shop services are at the heart of your business. By enticing audiences with irresistible promos, you can make the most of every marketing opportunity: ### 22. Create tattoo shop package deals I think it is safe to say that matching tattoo trends are not going away anytime soon. Whether it is for couple tats, a bridal party, or a trio of friends, you can boost sales by catering your services to group bookings.  Packages offer a simple way to operate this promotion. For example, you might offer a package of 5 matching tattoos for the price of 4. In return, these appointments provide you with a higher overall service value and more steady income in an often unpredictable industry. ### 23. Consider tattoo shop gift card discounts Gift card discounts offer an easy promotion to boost revenue on any occasion.  These discounts also work to bring new clients into your business. For example, when a gift card is on sale, clients are more likely to buy one for friends and family members. These gifts will connect your business to new (and potentially recurring) clients in your area. You can find more captivating[ gift card promotion ideas](/blog/salon-gift-card-promotion-ideas/) for your tattoo shop here. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Mangomint tattoo studio management software As your marketing efforts help grow your tattoo shop clientele and profits, you will need the right management tools on your side. Mangomint is here to help. Our tattoo shop management software is built to streamline, improve, and ease your daily operations using advanced features built with you in mind. If you are thinking about switching software, consider starting a free trial or booking a[ live product demo](/demo/) with Mangomint today. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/salon-email-marketing-ideas/) ### [TOOLS](/blog/c/tools/) ## [26 seasonal salon email and text marketing templates](/blog/salon-email-marketing-ideas/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Mar 31, 2026 [](/blog/tattoo-intake-form-examples/) ### [TOOLS](/blog/c/tools/) ## [Tattoo intake form examples and insights](/blog/tattoo-intake-form-examples/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Oct 4, 2024 [](/blog/med-spa-consent-forms/) ### [TOOLS](/blog/c/tools/) ## [Medical spa consent form templates and examples](/blog/med-spa-consent-forms/) By [Emily Holzer](/blog/author/emily-holzer/)  |  Aug 9, 2024 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/thesalonbusiness-aquisition/ [All blog articles](/blog/) # Why we decided to buy The Salon Business We built Mangomint by listening closely and learning from salon and spa owners. Now we’re investing back into the community with our acquisition of The Salon Business. **By ****Daniel Lang** Founder / CEO [COMPANY](/blog/c/company/) January 19, 2023 A few weeks back, I shared the news that we [received a significant investment](/blog/series-a-funding-announcement/) to accelerate the growth of the Mangomint platform and our impact on the industry.  In that post, I described what it was like for my co-founders and me back in 2017 - how we understood that in order to pursue our mission of [making salon and spa software invisible](/about-us/), we needed to listen closely and deeply understand the challenges people were facing.  What we learned was invaluable and shaped so many of the unique features we have since created. Staying close with our customers and learning from the community of salon and spa owners has been at the core of building Mangomint every step of the way. ## The News Today, we’re making a major investment in that community.  We are excited to announce that we have acquired [The Salon Business](https://thesalonbusiness.com/) - one of the leading online content and education platforms for salon and spa industry professionals.  Through its library of educational blogs, video content, and courses, The Salon Business reaches hundreds of thousands of business owners each month and provides tools to make their salons and spas more successful.  The company was founded by John Hallberg, a salon-industry expert who has spent the past three years building The Salon Business into one of the most trusted resources for industry knowledge and mentorship for beauty business owners. When I met with John while visiting London just a few months ago, I could see that his passion for empowering professionals in the industry was genuine, and I became determined to find a way we could partner together to provide additional resources to the community.  Through this acquisition, we’ll be able to reach even more business owners, develop deeper connections with the community through high-quality content, and provide in-depth educational resources to support the growth of beauty and wellness businesses across the globe.  ## The Future We have a big year ahead of us. With several new Mangomint features set to launch, upcoming HIPAA compliance updates, and major improvements to payroll management, 2023 is going to be our most impactful year yet.  With this acquisition, we will extend that impact. We aim to continue expanding educational support at The Salon Business and invest in our growing community through high-quality content and practical tools to empower business owners and professionals. We also will continue to support the integrity and momentum The Salon Business has worked so hard to achieve and ensure that all content remains software-agnostic and relevant to the community. We’re particularly excited about growing community-focused education programs at The Salon Business that dive deep into branding, marketing, sales, operations, and leadership. This knowledge is increasingly important for business owners, and developing these programs further will enable us to help businesses grow through each stage of their journey.  Thank you to our incredible community of business owners and professionals across the beauty and wellness space. Your support has helped us pave the way for the future of the industry, and we can’t wait to show you what we have in store for you in 2023 and beyond. **\_\_\_\_\_\_\_\_\_\_\_\_\_** To learn more about our partnership, read John's message to the community on [The Salon Business](https://thesalonbusiness.com/mangomint-acquisition/). **Daniel Lang** is co-founder and CEO of Mangomint, a leader in salon and spa software. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/top-8-salons-leading-the-way-in-hair-extensions/ [All blog articles](/blog/) # Top 8 Salons Leading the Way in Hair Extensions Discover leading hair extension pros who turned their passion into profit. Spoiler alert: It's the kind of business inspiration you'll want to bookmark. **By ****Jennifer Aguilar** Marketing Manager [INDUSTRY](/blog/c/industry/) December 5, 2023 Hey salon owners 👋 Ready to level up your game in the hair extension biz? We've got an awesome lineup of hair extension salon entrepreneurs who are not only dominating their niche, but have also set a new standard in both their services and business success. Some of these wonderful businesses are powered by [Mangomint](https://www.mangomint.com/), the highest-rated software for beauty salons and spas. If you are a studio with 5+ providers, you can start a free [Mangomint trial](https://www.mangomint.com/trial/) or [schedule a demo](https://www.mangomint.com/demo/) to learn more. ## REV In Houston, Texas, we find the talented force behind REV: [Eric Vaughn](https://www.instagram.com/realericvaughn/?hl=en). As a house hold name with 14 years of deep expertise in the hair industry, Eric is currently serving as the ambassador for Bellami Professional extensions.  He recently unveiled the collaborative masterpiece, the [Bellami x Eric Vaughn K-Tip Collection](https://www.bellamiprofessional.com/collections/bellami-professional-x-eric-vaughn-hair-extensions). **What they stand out for:** Eric and REV salon stand out for their blending techniques, adding a touch of depth and dimension to their extension makeovers. It’s the little touch that often gets missed by others, but they nail it. **Address:** 924 Westcott St, Houston, TX 77007 **Follow them on social media:** [@revsalon](https://www.example.com/revsalon) ## ChaViv Hair [Violet Teriti](https://www.example.com/chavivhair), queen of hair extensions, is the genius behind [ChaViv Hair](https://chavivhair.com/). With over two decades of experience in the industry, she has graced red carpets with her iconic looks and left clients in awe time and time again. **What they do best:** Exclusively working with virgin Slavic hair extensions, customized for each client, and personalized microbead installations that ensure a natural look. **Address:** 351 N Canon Dr, Beverly Hills, CA 90210 **Follow them on social media:** [@chavivhair](https://www.example.com/chavivhair) ## Extension Bar LA [Extension Bar LA](https://www.extensionbarla.com/) specializes in protecting natural hair while making you look stunning. Founded by Monique Hale, a veteran in the hair and beauty industry with over 18 years of expertise, the salon uses proprietary techniques and 100% top-quality human hair. **What makes them unique:** While others may prioritize style alone, they excel in delivering stunning results without compromising client’s natural hair. **Address:** 3949 Laurelgrove Ave, Studio City, CA 91604 **Follow them on social media:** [@extensionbarla](https://www.example.com/extensionbarla) ## Studio One Salon In Tri Cities, Washington, [Studio One Salon](https://studioonesalontc.com/index.html), founded by the one and only [Kathy Nunez](https://www.instagram.com/kathynunezhair/) with 15+ years of experience, offers a blend of curated services. With a team of skilled stylists, they specialize in carefully selected extensions and personalized consultations. Kathy has also successfully launched [Reputation Extensions](https://www.instagram.com/reputationextensions/), adding to the salon's legacy. **What they do best:** Nurturing talent through an amazing apprenticeship program, Studio One Academy, because the journey to great hair starts with great training. **Address:** 4504 W. 26th Ave, Kennewick WA 99338 **Follow them on social media:** [@studioonesalon](https://www.example.com/studioonesalon) ## Style Lounge Salon [Style Lounge](https://www.stylelounge.co/classes) Salon, a San Diego staple for almost a decade, seamlessly combines hair color services with glam extensions. The exclusive [Style Lux Extensions](https://www.instagram.com/styleluxextensions/) line boasts ethically sourced, silicone-free Remy hair, ensuring a makeover that turns heads. **What they do best:** [Ally Cohen](https://www.stylelounge.co/stylists), who's not just a salon owner but a mentor, offers aspiring stylists an all-access pass to the industry with their exclusive shadow program. **Address:** 540 Sixth Ave, San Diego, CA 92101 **Follow them on social media:** [@styleloungesalon](https://www.example.com/styleloungesalon) ## JZ Styles Co. [JZ Styles Co](https://www.jzstyles.com/?gad_source=1\&gclid=CjwKCAiAjrarBhAWEiwA2qWdCOGmkwMyQzN8xbJzHhVfOdY7EBlWfFiALCvxq37Ds1_KC_szEseblhoCqEAQAvD_BwE)., a family-owned hair powerhouse, specializes in premium services, extensions, and nationwide stylist education. The dynamic team, including daughters [Jessi](https://www.instagram.com/jz.styles/), Koera, and Bailey, along with mom [Diana](https://www.instagram.com/mamaaa.stylesss/) and dad Michelle, each play a vital role and bring creativity and expertise into their salon. **What sets them apart:** Exploiting the infinite reach of social media, they skillfully showcase the quality of their services and products. Each account serves a unique purpose, offering a multifaceted view into the world of JZ Styles Co. (Much love to [Mama Styles](https://www.tiktok.com/@mama.styles)!) **Follow them on social media:** [@jzstyles.co](https://www.instagram.com/jzstyles.co/) ## Glam Seamless [Glam Seamless](https://glamseamless.com/?gad_source=1\&gclid=CjwKCAiAjrarBhAWEiwA2qWdCO0QqxCDiHBCp9IPUft16rrxO7FW1z0QMzv8Wa6Vdv117hXQAYKcjhoC-MQQAvD_BwE\&gclsrc=aw.ds) salons offer a complete experience with expert stylists, personalized consultations, and complimentary color matching. Exclusively using 100% human Remy hair extensions, they guarantee soft, shiny, and tangle-free tresses. **What they do best:** Content efforts are vital for businesses. Their [blog](https://glamseamless.com/blogs/news) is a treasure trove of amazing content and 101 guides, ensuring their customers are always in the know while simultaneously boosting their SEO marketing. **Address:** 456 W Broadway, New York, NY 10012 **Follow them on social media:** [@glamseamless](https://www.example.com/glamseamless) ## Glow Hair Co. [Glow Hair Co.](https://www.instagram.com/explore/locations/116246824396386/glow-hair-co/) specializes in blonding, balayage, and extensions, offering premium experiences tailored to your unique needs. Owner [Amanda Mitchell](https://www.instagram.com/glowbyamandagene/?img_index=1), originally from Fort Worth, Texas, has brought her dream to life in Idaho Falls, with creativity and attention to detail at the heart of their offerings. **What makes them unique:** Their space is minimal, beautiful and serene. They capitalize on a laid-back environment to make clients feel at home. **Address:** 348 B Street, Idaho Falls, ID 83402, United States **Follow them on social media:** [@glowhairco](https://www.example.com/glowhairco) ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) These hair extension businesses are redefining industry standards and living up to the hype. Discover why some of these salons trust Mangomint to run their day-to-day. Own a studio with 5+ providers? Try Mangomint for free or [schedule a demo](https://www.mangomint.com/demo/) now! 🚀 **Jennifer Aguilar** is a Marketing Manager at Mangomint. She majored in engineering and has a passion for marketing. When she's not brainstorming her next move to help beauty businesses succeed, you'll find her enjoying downtime with her cat Juno and playing video games. ## Related articles [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/two-way-texting/ [All blog articles](/blog/) # Say Hello to Two-Way Texting in Mangomint Announcing Two-Way Texting, a brand new feature that enables salons and spas to simplify and centralize client communication. **By **[**Kayle Yanez**](/blog/author/kayle-yanez/) Content Marketing Manager [FEATURES](/blog/c/features/) January 24, 2023 Communicating with clients can get _messy_. When conversations happen across different devices and phone numbers, it can be difficult to keep track of every booking, reschedule request, and client question. We're proud to introduce Two-Way Texting, a brand new feature that centralizes all your client communications (and looks good doing it). With Two-Way Texting, you can easily send, receive, and reply to client text messages in real time right from the Messages tab in Mangomint. ## All your client communications, all in one place With Two-Way Texting, you can: - View message history for each client - View sent automated text and email appointment confirmations and reminders, as well as [Express Booking](https://www.mangomint.com/blog/introducing-express-booking/)_**™ **_and [Self Checkout](https://www.mangomint.com/blog/introducing-mangomint-pay/) links - Send and receive photos - Respond to questions about upcoming appointments, rescheduling requests, etc. - Create a client profile for a potential new client from the messages screen Two-Way Texting combines all the benefits of text messaging with the convenience of our integrated booking and client management tools to enable swift, convenient communication between businesses and clients. **Your entire communication history with each client, including automated text messages and emails, is accessible from the new Messages tab**. All messages sent via Mangomint arrive as a text from your own dedicated local business phone number and appear in the Messages tab. ## You're in control of the conversation The transparency and convenience of Two-Way Texting means getting in touch is simpler and more immediate than ever before. Whether that means moving an appointment on the fly or reminding a new guest to complete the intake form before their first scheduled service, you have the ability to ensure every touchpoint with your client is a positive one. Potential and existing clients can forego carving time out of their day to call in, and businesses can increase the likelihood of a booking from each new conversation. Plus, it’s easy to stay in control of communication. You can customize the permissions of individual staff accounts to assign access to messages and client contact information. This allows you to **specify who has access to client contact details** **and management**, and service providers and front-desk staff to have a **shared view of the communication.** You choose who receives notifications when an appointment is booked, cancelled, or rescheduled, and who can view and respond to messages from clients. From the messages screen, you can see which member of your team has responded to a message and close the conversation once an inquiry has been resolved. ## How to get started Two-Way Texting is available to try on all accounts now. Simply select the Messages tab on the navigation bar to access your messages and respond to texts from your clients. Businesses can send 5 free text messages per month. To upgrade to unlimited messaging, add **Two-Way Texting** to your subscription. Two-Way Texting is available as an add-on on all plans for **$75 per month.** For businesses with more than one location, each additional location is priced at $25 per month. To get started go to the Messages tab in your Mangomint account or visit our [Learning Center](https://www.mangomint.com/learn/help-articles/two-way-texting/) for more information. [**Kayle Yanez**](/blog/author/kayle-yanez/) is a Content Marketing Manager at Mangomint. He is a salon operations expert and software and technology specialist. Kayle holds a degree in Marketing and has partnered with some of the world's top haircare and skincare brands to help salon and spa owners grow their businesses through administrative training and education for over a decade. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/vanity-projects-testimonial/ [All blog articles](/blog/) # How Vanity Projects simplified their detailed booking process with Mangomint Vanity Projects built a reputation on precision and craft, but six disconnected platforms were getting in the way of both. **By ****Clara Winter** Editor [FEATURES](/blog/c/features/)[INDUSTRY](/blog/c/industry/) March 12, 2026 Nearly 20 years ago, Rita Pinto had an idea: what if fine art and nail care could share the same space? As an independent art curator in New York, she merged her two passions and founded [Vanity Projects](https://www.vanityprojectsnyc.com). Today, the nail studio is a premier destination for clients who treat their nails like a canvas, specializing in hand-drawn nail art using the finest Japanese and Korean polish brands. We sat down with Ada, Director of Operations, to hear why Vanity Projects switched to Mangomint and how it has improved their entire operation. ## From six platforms to one Before switching to Mangomint, Vanity Projects was stitching together six separate platforms just to communicate with clients. Their old booking system crashed frequently and couldn’t handle basic needs like campaign emails or client texting. Using multiple, disjointed systems was costing them time and unnecessary stress. Consolidating everything into Mangomint completely changed that. One platform now handles what six used to struggle with, and Ada’s team gets back hours they used to spend firefighting. > A lot of overhead got cut because Mangomint offers so many features already. ### Growing with Mangomint Vanity Projects has two locations—one in Miami and one in New York—and managing both used to feel daunting for Ada. With Mangomint's [multi-location support](/features/multi-location/), she can quickly flip between locations to view schedules, manage staff, and adjust service menus and pricing. Unified reporting lets her compare the two salons side by side or monitor just one over time. Ada can also assign service specials to either location or even designate them to specific artists. > The fact that we can tweak services in a way that we weren't able to back then really helps. What used to feel daunting for Ada is now one of her favorite things about the software. “Now that we’re using Mangomint, we realized: this is actually pretty awesome.” ### Service Customizations: Detailed menus for artists With service offerings as extensive and nuanced as Vanity Projects’, a confusing menu can be a liability. Artists need to know what a client expects before they arrive so they can prepare accordingly. Mangomint’s [service customizations](/features/online-booking/#allow-clients/) let Ada and her team capture that detail during the booking process. Does the client need a gel removal? Do they want extensions? Are they booking a multi-hour hand-painted appointment? All of it gets answered upfront, in one booking flow. "Mangomint gives us the tools to make everything really short and simple." The result is a leaner, smarter menu that collects every detail. Her artists show up prepared, and her clients leave satisfied. ### Group Bookings: Everyone gets what they need [Group bookings](/features/online-booking/#book-group) used to be very confusing for Vanity Projects. Their previous software couldn’t accurately manage multiple people under one appointment, leaving staff to figure out mid-schedule who was getting what service. Now, Vanity Projects can accept group bookings online or create one from the calendar. Everyone in the group gets their own client profile, chooses their service and provider, and receives their own appointment updates. “It's definitely made group bookings a lot easier.” ## Software that cares about the details Vanity Projects was born out of a love for fine art. Their entire business depends on the ability to collect, manage, and execute the intricate details that most platforms can’t handle. Mangomint is built for exactly that. It’s reliable, comprehensive, and your partner in growth. For Ada, the best thing about Mangomint might be the simplest: > Whether you’re tech savvy or not, they make it really easy. With Mangomint at her side, Ada can focus on giving clients an experience that’s as polished as the art they leave with. Want to see what Mangomint can do for your business? [Book a free demo](/demo/) with one of our humans, or watch a video tutorial [here](/tour/). **Clara Winter** is the Copywriter at Mangomint. She uses her Psychology degree, UX design training, and digital marketing expertise to craft thoughtful, human-centered content that helps salon and spa owners grow their businesses. Fun fact: Clara knows her esthetician’s coffee order by heart and brings it to every appointment. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/why-stylists-are-ghosting-your-interviews/) ### [INDUSTRY](/blog/c/industry/) ## [Why stylists are ghosting your interviews](/blog/why-stylists-are-ghosting-your-interviews/) By Nina Tulio  |  Aug 11, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/waxing-salon-menu-ideas/ [All blog articles](/blog/) # 28 Waxing salon service menu ideas Explore popular waxing salon service menu ideas, perfect for opening a new location or giving your current menu a smooth new look. **By **[**Emily Holzer**](/blog/author/emily-holzer/) Content Marketing Manager [GUIDES](/blog/c/guides/) August 2, 2024 Creating a waxing salon service menu goes beyond listing treatments. It's about showcasing your expertise, enticing clients, and maximizing the salon's potential. Let's explore essential waxing services, pricing, and add-ons for your menu. ## Standard waxing salon services ### 1) Eyebrow waxing ($30+) In the fundamentals of waxing salons, eyebrow service is often a client's first waxing experience. Your service menu listing should describe your technique and products used. Consider offering a brow tint add-on for an upsell opportunity. ### 2) Full face wax ($50+) Full-face waxing services typically include eyebrows, upper lip, chin, and sides of the face. Emphasize the time-saving aspect of tackling all facial hair at once. Ideal for clients preparing for special events or seeking a fresh appearance. ### 3) Nose and ear waxing combo ($25+) Target hard-to-reach areas for hair removal in one quick service, appealing to both men and women. ### 4) Full body wax ($200+) Offer head-to-toe waxing for comprehensive hair removal. Highlight the time-saving and satisfaction of leaving the salon completely smooth. ### 5) Bikini wax ($35+) Explain what's included in a basic bikini line clean-up to manage client expectations and educate them about more extensive options like the Brazilian wax. ### 6) Brazilian wax ($65+) Remove all hair from the bikini area, including the front, back, and everything in between. Emphasize technicians' expertise and long-lasting results. Offer a membership program for repeat clients, as this service requires regular maintenance. ### 7) Half leg wax ($40+) / Full leg wax ($70+) Offer options for different needs and budgets. Highlight the smoothness and longevity of results. Consider a discount for combining leg waxing with bikini or Brazilian services. ### 8) Men's back wax ($50+) Tailor your description to male clients, focusing on comfort and professionalism. To increase service value, offer a discounted chest wax add-on. ## Waxing add-on services These options boost the appointment's value and allow clients to customize their experience. Mangomint's [Service Customizations](https://www.mangomint.com/blog/announcing-exciting-new-service-customizations-enhancements/) feature improves the online booking process by offering advanced add-ons to clients. ### 9) Skin-soothing mask ($20+) Offer a calming post-wax mask to reduce redness and irritation, emphasizing the luxurious spa-like experience. It's appealing for sensitive areas or first-time waxing clients. ### 10) Pre-wax exfoliation ($10+) Exfoliating before waxing can improve results. Educate clients on how it removes dead skin cells, allows for a closer wax, and potentially reduces ingrown hairs. ### 11) Numbing cream application ($8+) Offering a numbing cream can make the experience more comfortable for clients with lower pain tolerance. This addition can improve client satisfaction and encourage regular visits. ### 12) Skin brightening treatment ($25+) Address hyperpigmentation or dark spots in waxed areas, especially for underarm or bikini line services, where many clients experience discoloration. ### 13) Take-home care kit ($25+) Many salons now offer retail products related to waxing, like aftercare lotions and skincare items. This adds revenue and improves the client experience. Curate a selection of at-home waxing products: exfoliating scrubs, ingrown hair serums, and moisturizers. ## Trending services for waxing salons ### 14) Male waxing services ($50+) Male waxing is on the rise as more men seek grooming and aesthetic enhancements, reflecting a growing acceptance of [male grooming](https://www.custommarketinsights.com/report/mens-grooming-products-market/). This trend, often referred to as "manscaping," includes chest, back, and intimate area waxing for male clients, highlighting an increased demand for comprehensive hair removal solutions among men. ### 15) Brow lamination and wax ($70+) If you and your technicians have a wider range of experience in the brow industry, consider offering trendy brow lamination alongside traditional brow waxing. ### 16) Waxing with LED light therapy ($25+ upcharge) Combine waxing with LED light therapy to reduce redness and promote healing. ### Explore software for waxing salons Learn how Mangomint, the highest-rated software for waxing and sugaring salons, can help your business thrive. [Learn more](/solutions/waxing-salon-software/) ## Customizing service options for a waxing salon Customizing your services to address individual client needs can significantly improve the overall experience. Consider these options for personalizing your waxing services: ### 17) Wax types ($0 - $15+) Offer a range of wax types for different skin sensitivities and hair textures. Include standard hard or soft wax in the base price, and charge a small fee for premium waxes like hypoallergenic, organic, or specialty formulations (e.g., chocolate wax). Collecting this information during booking helps technicians prepare and ensures client comfort. ### 18) Hair thickness and density ($0 - $25+) Different hair thicknesses and densities require varying amounts of time and product. Include basic hair types in your standard pricing, but add a surcharge for exceptionally thick or dense hair that needs extra time and product. This ensures fair pricing and an efficient schedule. ### 19) Sensitive area techniques ($0 - $20+) Offer specialized techniques for sensitive areas like the bikini line or face. Standard gentle techniques are included in the base price. For extra-gentle methods using specific products or tools, an additional fee may apply to cover the cost of materials and extra time. ### 20) Pre and post-wax treatments ($10 - $40+) Customize the waxing experience with add-on treatments. Offer options like: - Pre-wax exfoliation - Skin numbing application - Post-wax soothing treatments - Ingrown hair prevention treatments These can be priced individually or offered as packages, allowing clients to create a tailored waxing experience. ### 21) Multiple service area discounts ($0 - $50+ off) Encourage clients to book multiple services by offering tiered discounts. For example: - 2 Waxing treatment areas: 10% off - 3 Waxing treatment areas: 15% off - 4+ Waxing treatment areas: 20% off ## Premium waxing services ### 22) Red carpet-ready full-body experience ($250+) Offer your clients the ultimate pre-event pampering session. This package includes full body waxing, facial waxing, expert brow shaping, and nourishing body treatment using premium products. Emphasize the complete transformation and confidence boost. Ideal for clients preparing for weddings, galas, or special occasions. ### 23) Couples luxe waxing retreat ($300+ for two) Offer an exclusive, private waxing experience for couples or friends. This package includes full body waxing for two, champagne, and a post-wax treatment in a specially designed suite. Highlight the bonding experience and convenience of managing beauty treatments together. ### 24) Masculine refinement executive grooming ($220+) Attract male clients with this grooming service. It includes full body waxing, ear and nose hair removal, brow shaping, and facial treatment for male skin. ### 25) Pre-wedding waxing package ($250+) Offer the ultimate bridal prep service with this all-inclusive package. Provide full body waxing, intimate area waxing, facial waxing, and a calming treatment to reduce redness. Highlight how this service ensures the bride feels confident and camera-ready. Consider partnering with local wedding planners for referrals. ## Waxing salon membership examples By [offering memberships and packages](/features/memberships-and-packages/), you can create a steady stream of recurring revenue and encourage client loyalty. Memberships also provide an opportunity to upsell services and products. ### 26) Essential smooth membership ($80+ per month) Introduce clients to the benefits of regular waxing with a basic membership. This package could include: - Two small area waxes per month (e.g., eyebrows, upper lip, or underarms) - One medium area wax per month (e.g., half arms or bikini line) - 5% discount on additional services - 5% off waxing care products - Free skin consultation ### 27) Silky skin membership ($150+ per month) Offer a mid-range membership for clients seeking comprehensive hair removal. This tier might include: - One leg wax per month - One Brazilian or full bikini wax per month - Two small area waxes per month - One included add-on treatment (e.g., ingrown hair treatment) - 10% discount on extra services - 10% off waxing products - Priority booking for appointments ### 28) Ultimate smooth membership ($250+ per month) Create a premium membership for clients seeking regular waxing services. This package could offer: - Unlimited\* small and medium area waxes - Two large area waxes per month (e.g., full legs, full arms, or back) - One Brazilian or full bikini wax per month - Two included add-on treatments - 15% discount on additional services - 15% off waxing care products - Complimentary pre and post-wax care - VIP booking privileges Define "unlimited" for your salon, including limitations to protect clients' skin health and your business. For example: Specify the maximum weekly services for hair regrowth and skin recovery. - Which wax types are included in the unlimited offer? - Define any restrictions on appointment availability for unlimited services. - Outline membership benefit transfer or sharing limitations. ### Sell memberships and packages Learn how Mangomint can help seamlessly sell your memberships and packages with intuitive software. [Explore membership features](/features/memberships-and-packages/) ## Setting waxing salon prices While we've included example pricing here, it's important to tailor your prices to your business's specific circumstances. Here's how to set your service prices: ### Review local competitors Geographic location significantly influences waxing salon pricing, leading to variations across the industry. For instance, salons in expensive cities face higher staff living costs and overhead expenses, so they charge more to offset their higher internal costs. Regularly evaluate the prices of other waxing salons in your area to avoid undervaluing your services and missing out on potential revenue. ### Quality and reputation Discerning clients are willing to pay more for high-quality waxing services. What's the value of a wax that irritates the skin or fails to remove hair effectively? As you build a loyal customer base and establish a reputation for excellence, you'll have more flexibility to raise your salon prices. ### Service configurations Pricing every unique service and adjustment can seem daunting, so some salon owners end up providing small services (like pre-wax numbing cream or post-wax soothing lotion) for free. However, if your prices are not set accordingly, these extras impact your bottom line. Providing too many free add-ons can result in longer appointments, accommodating fewer clients, and potentially less income for your waxing technicians. Consider factors such as: - Time required for each service - Cost of materials (different types of wax, disposables, etc.) - Skill level required (e.g., Brazilian waxing requires more expertise than arm waxing) - Demand for specific services in your area ## Why you need a descriptive waxing service menu A well-constructed service menu can benefit your waxing salon significantly: - **Revenue and upselling opportunities:** Clients can only purchase services they're aware of. A detailed service menu showcases your offerings, including add-ons and premium options. For instance, a client booking a basic bikini wax might opt for a full Brazilian when they see it on your menu or add a post-wax treatment they didn't know was available. - **Transparency and client preparation:** Clear descriptions set accurate expectations. Explaining that a full leg wax includes the thigh, knee, calf, and feet areas helps clients understand their booking. This transparency also helps clients prepare for their appointment, such as knowing to wear loose clothing after a full body wax. - **Customer satisfaction and loyalty:** When clients know what to expect, they're more likely to be satisfied. Detailed descriptions highlight the value of your services, justify pricing, and increase client loyalty. - **Attracting new customers:** A detailed online service menu can boost your search engine optimization (SEO). Search engines like Google use your service descriptions to connect potential clients with your salon. Someone searching for "gentle facial waxing for sensitive skin" is more likely to find your salon with a detailed description on your menu. - **Efficient appointment scheduling:** Detailed service descriptions help clients book the right service and time slot, reducing scheduling errors and last-minute changes. For example, if clients know a full back wax takes 45 minutes, they're less likely to try to fit it into a lunch break. - **Showcasing expertise:** Descriptive menus highlight your salon's unique selling points and expertise. Mention the types of wax you use, technicians' qualifications, or special techniques. This sets you apart from competitors and justifies premium pricing. The easiest way to manage a descriptive service menu is through intelligent waxing salon software. Such a system can: - Allow easy updates to your service descriptions and prices - Integrate your menu with your online booking platform - Provide analytics on popular services - Manage add-ons and upsells efficiently - Sync your inventory management to ensure you're always stocked for your services. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ## Try Mangomint for your waxing salon business Mangomint can transform your waxing service menu into a user-friendly online booking experience. This comprehensive system includes features such as client management, staff scheduling, email marketing, and payroll services — supporting every aspect of your waxing salon's operations. To explore the benefits of Mangomint for your salon, consider booking a free trial or [live demo](/demo/) to get started. [**Emily Holzer**](/blog/author/emily-holzer/) is a Content Marketing Manager at Mangomint. She has a master’s degree in English and a passion for helping salons, spas, and other local beauty businesses thrive. When she is not writing, you can find her playing chess or tending to her houseplants. Fun fact: Emily has donated 8 ponytails (so far) across 5 hair loss charities in the U.S. ## Related articles [](/blog/how-salon-owners-can-save-time-on-email-marketing/) ### [GUIDES](/blog/c/guides/) ## [How salon owners can save time on email marketing](/blog/how-salon-owners-can-save-time-on-email-marketing/) By Claire Monroe  |  Sep 3, 2026 [](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) ### [GUIDES](/blog/c/guides/) ## [How to keep your salon marketing emails out of spam](/blog/how-to-keep-your-salon-marketing-emails-out-of-spam/) By Claire Monroe  |  Aug 28, 2026 [](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) ### [GUIDES](/blog/c/guides/) ## [How much should salon owners spend on their email and text marketing?](/blog/how-much-should-salon-owners-spend-on-their-email-and-text-marketing/) By Claire Monroe  |  Aug 21, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/welcome-to-your-new-waiting-room/ [All blog articles](/blog/) # Welcome to your new Waiting Room Our new Virtual Waiting Room feature is here to streamline your check-in process and simplify communication with clients. **By **[**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) Product Marketing Lead [FEATURES](/blog/c/features/) September 15, 2021 We know your waiting room can be a hectic place. That's why we're excited to announce our new [Virtual Waiting Room feature](https://www.mangomint.com/features/virtual-waiting-room/), designed to help you streamline your check-in process. Whether your clients are waiting outside or in your reception area, you can **see** **the status of your current clients all in one place**. Plus, keep your waiting clients happy by simplifying communication between clients and staff using automated messages for check-ins. ## Keep track of waiting clients When clients arrive and their service provider isn't quite ready yet, you can simply **check them into the 'Waiting Room**' to easily keep track of who is waiting and for how long. As soon as their service provider is ready, send a text message notifying the client with the click of a button. This allows clients to wait outside or wherever they feel comfortable. ## Automate your check-in process To streamline check-in further, you can enable an automated message that allows clients to check _themselves_ into the waiting room. With the automated check-in message enabled, the system sends an email and text message to the client** 15 minutes before their appointment**. This message contains a link that allows clients to check in from their phone. The Waiting Room feature gives your staff members an organized view of all your waiting clients and clients in service. ## Create a smooth waiting room experience We first launched automated self check-in messages as part of our COVID features last year. Since then, we've seen how important it is for all salons and spas to continue creating an easy waiting experience. _"These past couple years, we've witnessed how flexible salons and spas have to be. We created the Waiting Room to ensure that our customers had check-in options that keep their clients comfortable and save time."_ -Sandra Huber, Mangomint Co-Founder and Lead Engineer. The Virtual Waiting Room was built for flexibility. If your lobby gets full, let your clients wait outside or in their car. If your front desk staff is reduced or unavailable, allow clients to check-in from their phone. If your walk-ins enjoy shopping nearby while they wait for an opening, you can trigger a text notification when you're ready for them. It's up to you! ## Ready to get started? If you already have Mangomint and are interested in this feature, please visit our [Learning Center](https://www.mangomint.com/learn/waiting-room) for more information. To learn more about Mangomint's Waiting Room feature and other Smart Automations, [book a live demo](https://www.mangomint.com/demo/?utm_source=blog\&utm_campaign=waitingroom\&utm_medium=organic) or chat with us! [**Josephine Hulburd Schultz**](/blog/author/josephine-hulburd-schultz/) is the Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art. ## Related articles [](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) ### [FEATURES](/blog/c/features/) ## [8 reasons to choose Mangomint's in-app phone system](/blog/8-reasons-to-choose-mangomints-in-app-phone-system/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Sep 1, 2026 [](/blog/everything-you-get-with-our-new-pricing-plan/) ### [FEATURES](/blog/c/features/) ## [Everything you get with our new pricing plan](/blog/everything-you-get-with-our-new-pricing-plan/) By [Josephine Hulburd Schultz](/blog/author/josephine-hulburd-schultz/)  |  Aug 6, 2026 [](/blog/7-mangomint-features-you-wont-find-anywhere-else/) ### [FEATURES](/blog/c/features/) ## [7 Mangomint features you won't find anywhere else](/blog/7-mangomint-features-you-wont-find-anywhere-else/) By Clara Winter  |  Jul 6, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/why-stylists-are-ghosting-your-interviews/ [All blog articles](/blog/) # Why stylists are ghosting your interviews And what it's really telling you, from a 30+ year salon business coach. **By ****Nina Tulio** Salon Business Coach [INDUSTRY](/blog/c/industry/) August 11, 2026 You posted the job. You reviewed the applications. You scheduled the interview. And then… nothing. Just silence. Take a breath. **You're not doing anything wrong, and you are far from alone**. This is one of the biggest hiring challenges salon owners are facing right now, and when I owned a salon, it happened to me too. Let's talk about what's really going on, what the research says, and what you can actually do about it. ## It's real, and it's showing up in our industry specifically Recent industry data shows up to [40% of hair stylists ghost the interview stage](https://www.salontoday.com/whitepapers/the-salon-ghost-report-stop-wasting-hours-chasing-unqualified-applicants), leaving owners playing phone tag with candidates who never fully committed. And the cost isn't small; an empty chair is estimated to run you around [$1,300 a week](https://www.salontoday.com/whitepapers/the-salon-ghost-report-stop-wasting-hours-chasing-unqualified-applicants). The old playbook is working against you too. Callback rates on traditional phone follow-up are [as low as 3%](https://www.salontoday.com/whitepapers/the-salon-ghost-report-stop-wasting-hours-chasing-unqualified-applicants) right now. Your candidates are living in their DMs and text threads. The beauty world is small and connected. Trust me, how you make people feel during the hiring process travels fast. ## What ghosting is really telling you A stylist not showing up isn't a personal insult. It's information. Maybe the process felt slow or unclear. Maybe they got nervous and nothing eased that. Maybe your communication style didn't match how they actually talk day to day. And sometimes, a stylist just changes their mind, receives a counteroffer, or life gets in the way. That has nothing to do with you, and you can't control it. What you can control is making sure the stylists who were going to say yes actually get to, because your process was clear, warm, and easy to follow through on. That's where I want you focused. ## How to prevent stylists from ghosting you Here are my top 5 tips to stop stylists from ghosting you. ### Start with a phone interview This is the first step I teach every salon owner I coach, and it makes a bigger difference than people expect. Before you bring anyone in, do a short 15-20 minute call first—phone, Zoom, even an Instagram video call. A quick call is a much smaller ask than time off and a drive across town to meet a stranger.  Plus it builds real connection before you're face-to-face. By the time you meet, you already like each other's energy–it's an interview with you, not “some salon.” It filters gently too, so if it's not the right match, you both find out early and kindly. ### Ask questions that build trust Structured, specific questions dramatically improve your odds of a great hire over off-the-cuff ones. Ask behavior-based questions that require candidates to share real examples, giving you a better understanding of how they've handled similar situations in the past. Some of my favorites: - “Tell me about a time a client wasn't happy with their service. What did you do?” - “Walk me through a time you had to learn a new technique quickly.” - “What does a great day behind the chair look like for you?” - “What stood out to you about us?” Skip the “greatest weakness,” hypotheticals, and leading questions. A stylist is interviewing you right back, and your questions preview what it's like to work for you. ### Try Mangomint for free See Mangomint in action **instantly** with pre-populated sample data. No credit card required. [Try it now](/trial/) ### Get your communication ready before you post The stylists who don't ghost you already decided you were worth showing up for, and that decision happens in the first message they get back from you. Have a warm response template ready to send in under 24 hours, a clear picture of what happens next, and your tone decided in advance. When I first started hiring, there weren't tools built for this. You posted, you waited, you hoped. Now the industry has [SalonJobs](https://www.salonjobs.com/),  a place to post your opening and connect directly with stylists who are actually looking, instead of chasing candidates who never meant to show up. ### Help candidates feel good about showing up Be clear in your job post about schedule, pay, and culture. Respond fast. Send a friendly confirmation the day before like, “Looking forward to chatting tomorrow at 2pm!” Keep it warm and inviting.  And before they ever apply, they're checking your website and social for real photos of your team, transparency around pay and growth, and proof your current team is thriving. The more your online presence reflects the real experience of working with you, the less likely they are to disappear before they get there. ### Build relationships in your community I've stared at my phone waiting for a text back from a stylist I knew was a good fit, and it never came. What changed things for me was getting close with my local cosmetology school and its instructors. That relationship put me in front of stylists before they were even job-hunting, so by the time they were ready to apply, I wasn't a stranger with an opening, I was already someone their instructor vouched for. This matters because trust travels faster than any job post. Show up, guest teach, work the job fairs, and get to know the instructors who field, "Where should I apply?" every day.  By the time you have a chair to fill, you're already the answer instead of a name they're seeing for the first time. ## Why this works Ghosting is a signal, and you get to respond to it with clarity, warmth, and a process that feels good on both sides. Lead with a simple phone interview, ask questions that build real connection, and let your online presence be an honest preview of your culture. You'll build the kind of hiring experience that attracts stylists who are excited, invested, and ready to show up. _In NYC and Boston and ready to find stylists who are excited to show up? Head to _[_SalonJobs_](https://www.salonjobs.com/)_ to post your open positions and connect with talent that's ready for exactly what you're building._ #### Frequently Asked Questions - Link copied ###### Why do stylists ghost job interviews at salons? Stylists ghost interviews for reasons that usually have nothing to do with the salon owner personally. Common causes include a hiring process that feels slow or unclear, nerves that never got eased, a communication style that doesn't match how the candidate actually talks day to day, a competing counteroffer, or a simple change of mind. Ghosting is a signal about the process, not a personal insult. - Link copied ###### How common is stylist ghosting in the salon industry? Up to 40% of hair stylists ghost the interview stage, according to industry research. This makes ghosting one of the most common hiring challenges salon owners currently face, not an isolated problem tied to any one salon's reputation or process. - Link copied ###### How much does an empty chair cost a salon? An empty chair costs a salon an estimated $1,300 a week in lost revenue. That makes stylist ghosting a direct financial issue for salon owners, not just a scheduling inconvenience. - Link copied ###### Does calling candidates back help reduce ghosting? Traditional phone follow-up has a callback rate as low as 3%, so relying on phone calls alone is largely ineffective at reducing ghosting. Stylists tend to respond faster to the channels they already use day to day, like text and DMs, which is why modern hiring processes lean on those instead. - Link copied ###### What is the first step to prevent a stylist from ghosting an interview? Start with a short 15-20 minute phone, Zoom, or Instagram video call before inviting a candidate in for an in-person interview. A quick call is a smaller commitment than driving across town to meet a stranger, builds real connection early, and lets both sides find out quickly if it's not the right match. - Link copied ###### What interview questions help build trust with stylist candidates? Behavior-based questions that ask candidates to describe real past situations work better than hypothetical or "greatest weakness" questions. Effective examples include asking about a time a client was unhappy with their service, a time the candidate had to learn a new technique quickly, or what a great day behind the chair looks like for them. - Link copied ###### How fast should a salon respond to a stylist applicant? A salon should send a warm response within 24 hours of an application and follow up with a friendly confirmation the day before the interview, such as a short message confirming the time. Candidates decide whether a salon is worth showing up for based on that first response. - Link copied ###### How can a salon's website and social media reduce ghosting? Candidates check a salon's website and social channels before applying, looking for real photos of the team, transparency around pay and growth, and proof the current team is thriving. The more accurately that online presence reflects the real day-to-day experience of working there, the less likely a candidate is to disappear before the interview. - Link copied ###### Can building relationships with a local cosmetology school reduce ghosting? Yes. Getting to know instructors and students at a local cosmetology school puts a salon owner in front of stylists before they start job hunting. By the time those stylists are ready to apply, the salon is already a trusted, familiar option rather than a name they're seeing for the first time, which builds the kind of trust that reduces ghosting. **Nina Tulio** is a globally recognized salon business coach and motivational speaker. As a former hairstylist of 20 years, commission salon owner for 11 years, and former chain salon executive, Nina brings not only extensive experience, but also deep empathy and a true passion for uplifting the beauty industry. ## Related articles [](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) ### [INDUSTRY](/blog/c/industry/) ## [How to create a modern assistant program for your salon](/blog/how-to-create-a-modern-assistant-program-for-your-salon/) By Nina Tulio  |  Aug 5, 2026 [](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) ### [INDUSTRY](/blog/c/industry/) • [GUIDES](/blog/c/guides/) ## [5 overlooked opportunities to grow your med spa revenue](/blog/5-overlooked-opportunities-to-grow-your-med-spa-revenue/) By Halliday Donaldson  |  Jul 31, 2026 [](/blog/she-had-300-clients-texting-her-personal-phone-then-she-found-mangomint/) ### [INDUSTRY](/blog/c/industry/) ## [She had 300 clients texting her personal phone. Then she found Mangomint.](/blog/she-had-300-clients-texting-her-personal-phone-then-she-found-mangomint/) By Clara Winter  |  Apr 23, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/why-were-returning-to-meta/ [All blog articles](/blog/) # Why we're returning to Meta This is about growth and community. By returning to these platforms, we can exist in conversations where we can add real value. **By ****Daniel Lang** Founder / CEO [COMPANY](/blog/c/company/) May 29, 2026 Back in 2021, I wrote about our decision to step away from Facebook and Instagram. The concerns were about teen safety—not directly tied to our business—but given the severity of what was revealed at the time, we chose to stay off these platforms entirely. I still feel confident that it was the right call. We've revisited this decision many times. Now, 5 years later, Meta has made substantive changes in the areas we care about, like Teen Accounts with stronger default protections and more parental controls. Meta's recent guilty verdict is also consequential. It's the first time Meta has been held accountable for their negative impact on mental health issues. It doesn't mean everything's solved today or tomorrow, but it's a step in the right direction. We also recognize that a huge number of beauty and wellness professionals interact on Instagram and in Facebook groups every day. By returning to these platforms, we can exist in conversations where we can add real value. This is about growth and community. Sure, we want more people to know about us. We also want to show up in a way that's useful. In 2024, we launched our Do Something Beautiful grant program and donated $20,000 to Oakland-based hair salon Pony Studios to help develop their new sustainable product line with profits supporting [Urban Compassion Project](https://urbancompassionproject.org). Our Meta re-entry will center on Do Something Beautiful _2.0_, a community-based program to celebrate and support smaller, everyday moments of beauty happening across our industry. You can learn more about the program [here](https://www.mangomint.com/do-something-beautiful/). ## Where can you learn more? If you’d like to learn more about what Meta is doing to improve, here are a few helpful links: - [Meta expands teen safety features across platforms](https://abcnews.com/GMA/Family/meta-expands-teen-safety-features-platforms/story?id=120593358) - [Instagram to automatically put teens into private accounts with increased restrictions and parental controls](https://www.cnbc.com/2024/09/17/instagram-to-automatically-put-teens-into-private-accounts-with-increased-restrictions-and-parental-controls.html?utm_source=chatgpt.com) - More information on [Instagram Teen Accounts](https://familycenter.meta.com/instagram-safety) and [Facebook Teen Accounts](https://www.facebook.com/help/1123135202753352) - [Meta’s New Parental Supervision Tools: How Family Center Helps You Understand Your Teen’s Algorithm](https://almcorp.com/blog/meta-parental-supervision-tools-family-center/) - [New AI-Powered Age Assurance Measures to Place Teens in Age-Appropriate Experiences](https://about.fb.com/news/2026/05/ai-age-assurance-teens/) If you have any thoughts or comments about this topic, I'd love to hear from you directly. My email is . **Daniel Lang** is co-founder and CEO of Mangomint, a leader in salon and spa software. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/blog/why-you-cant-just-call-us/ [All blog articles](/blog/) # Why you can't just call us Mangomint does not have a public phone number. But that doesn't mean we don't talk to you on the phone or offer instant help. Far from it! **By ****Daniel Lang** Founder / CEO [COMPANY](/blog/c/company/) May 11, 2020 Sometimes people are surprised to learn that we don't just put a phone number on our website. It's surprising to them because we pride ourselves in providing excellent customer service. If you ask anybody what they like most about Mangomint, our service & support is always among the top things. So why is it then that you can only get in touch with us through chat messaging? The answer is simple: **it's a MUCH better experience for you, in every way.** To be clear: _we may end up talking with you on the phone anyway, we just require that it starts with a chat._ Let me explain... have you ever had to call your cable company? Exactly. It's terrible not because cable companies are inherently evil (although maybe some of them are 🤔), but rather because when you call, there's a **total lack of context**. You'll talk to somebody different every time, who doesn't know anything about you, what your situation is, and often times is also not the best person to help you. So instead, when you start a chat with us: - we can see who you are and what company you're with - we can take a look at your Mangomint account and how it is setup - we can triage your question and make sure that the best person on our team is going to help you - if needed, we can easily do a screenshare and look at the software together with you 9 out of 10 times this is enough to provide you a fast and effective answer. If that's not possible however, we can always give you a call. Only then it's gonna be much more pleasant for you because we can skip all the stuff that you normally have to go through and you don't need to wait to be connected to the right person on our team. If you have any questions about this, give it a try and send us a chat message by clicking on the message icon in the bottom right corner! **Daniel Lang** is co-founder and CEO of Mangomint, a leader in salon and spa software. ## Related articles [](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) ### [COMPANY](/blog/c/company/) ## [Mangomint free trial: No credit card, no time limit](/blog/mangomint-free-trial-no-credit-card-no-time-limit/) By Marissa Delgado  |  Aug 27, 2026 [](/blog/pricing-update-2026/) ### [COMPANY](/blog/c/company/) ## [We're simplifying Mangomint's pricing](/blog/pricing-update-2026/) By Daniel Lang  |  Jul 23, 2026 [](/blog/salonjobs-sponsorship/) ### [COMPANY](/blog/c/company/) ## [Mangomint is backing SalonJobs](/blog/salonjobs-sponsorship/) By Daniel Lang  |  Jul 1, 2026 #### Get the latest stories straight to your inbox. --- URL: https://www.mangomint.com/features/automated-flows/ # Personalized messages that run on autopilot Set up personalized emails and text messages—including marketing communications—and automatically send them when key events occur in Mangomint. Automated Communication ## Simplify operations through automated messages Save time with flows that automatically send rebooking reminders, pre and post-care instructions, review requests, birthday messages, and more. Customize each message with client and appointment details, including the name of the client, service, and staff member. Automated Flows & Forms ## Use form responses to customize your flows Use responses on forms to trigger and customize your flows. If a client leaves feedback on a form, you can instantly send those responses to an internal email address. If a staff member suggests products on an internal form, you can send those recommendations straight to the client. Automated Flows & Memberships ## Elevate the membership experience Send custom welcome messages to new members based on their membership plan, and send reminders to existing members when their services are about to expire. Encourage new signups by sending clients direct purchase links for specific memberships. Automated Flows & Offers ## Share exclusive discounts Encourage bookings by sharing your discounts in your flow messages. You can automatically send discount codes to clients who complete a certain number of appointments, clients with upcoming birthdays, and more. Internal Automations ## Streamline internal operations Send messages to an internal email address or phone number to automatically notify your staff when specific services are booked, forms are submitted for approval, clients sign up for a membership, and more. Pre-Built Flows ## Get started with pre-built flows Our pre-built flows are available to help you get started. From rebooking reminders to appointment follow-ups, our pre-built flows are fully customizable to fit your needs. Marketing Add-on Details ## Share updates your clients will love Price $30/mo for 6,000 credits [Learn more](/learn/marketing-credits/) - Send email and text campaigns - Set up and run Automated Flows - Promote offers and discounts - Create and send branded templates #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/campaigns/ # Grow your business with text and email marketing Send one-time messages to custom client groups or your entire client list to keep clients engaged and informed. Text & email campaigns ## Customize your campaign and recipient list Create email and text campaigns to share special promotions with your clients. Use specific client criteria, like appointment history, membership status, and client tags, to filter the recipient list. When your campaign is ready, send it immediately or schedule it for later. READY-TO-USE EMAIL TEMPLATES ## Show off your brand's aesthetic No need to start from scratch. Just pick an email template that resonates with you and personalize it to match your brand. Add your logo, colors, and customize the sender address to showcase your style. Text marketing ## Send text campaigns to the right clients Promote your business with one-time text campaigns. Add images, emojis, and merge tags so you can personalize each message. Target certain clients using our advanced filters, or send it to your entire list. Custom Promotions ## Promote your offers and discounts Set up custom discounts—like Black Friday offers or monthly specials—and use email and text campaigns to share your offer codes with clients. Make it easy for your clients by adding direct purchase links for memberships and packages. DETAILED CAMPAIGN INSIGHTS ## Track performance to improve your campaigns Use detailed performance insights to help shape and improve future campaigns. See how many texts and emails were successfully delivered, how many clients opened an email, and more. Marketing Add-on Details ## Share updates your clients will love Price $30/mo for 6,000 credits [Learn more](/learn/marketing-credits/) - Send email and text campaigns - Set up and run Automated Flows - Promote offers and discounts - Create and send branded templates #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/client-management/ # Get to know your clients Simplify client management and securely store client details, sales history, payment methods, and more—all in one place. ## Keep client details organized Keep client information organized and accessible with an easy-to-use client management system. Store client contact details, birthdays, allergies, color formulas, purchase history, and more. ## Visualize your client’s journey Save client history automatically on the client timeline. Track appointments, sales, notes, photos, completed forms, and more. Review client history at a glance and track progress over multiple sessions or treatments. ## Save credit cards to client profiles Expedite checkouts by storing credit cards within client profiles. Use cards on file for convenient, contactless checkouts and automatic membership billing. Save cards on file so you can protect your income and charge for late cancellations and no-shows as needed. ## Collect client details using custom forms Create customizable forms to collect required client information before appointments. Use short-answers, toggles, digital signatures, and more to collect waivers, consent forms, contracts, and custom intake forms. ## Automate appointment confirmations and reminders Send automated confirmation requests, appointment reminders, and cancellation notifications via email and text message. Customize the timing and content of your messages to keep your clients informed. ## Engage directly with your clients Communicate with clients in-app via text message or phone call. View important client details in the conversation window, such as appointment history and membership status. See every interaction with a client, including automated reminders and marketing messages, organized in one inbox. ## Chat with your website visitors Connect with your website visitors in real time using web chat, included for all customers. Answer questions, share photos, and collect contact information to continue the conversation over the phone or text. ## Let clients manage their details online Allow clients to view their appointments, memberships, and packages online in the client portal—all without having to log in or create an account. Save staff time by letting clients view their upcoming appointments and make changes if needed, including rescheduling and canceling. ## Offer flexible payment options Allow clients to build an account balance that they can spend on whatever they like—services, products, and more. Clients can add money to their account balance through a membership, and you can manually or automatically credit a client’s account balance as a reward or gift. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/express-booking/ # Revolutionize the way you book with Express Booking™ Make collecting client information and booking appointments over the phone faster and more accurate than ever before. Booking made easy ## A better way to book appointments Express Booking™ allows you to **text a link** to clients where they can review their details, add a credit card, accept your cancellation policy, upload photos, and more. Once clients have entered all their details, the booking is complete. Secure cards-on-file & deposits ## Collect client payment details instantly With Express Booking™, you can require client credit card details, partial deposits, and full payment upfront to complete a booking. Clients can quickly provide their payment details from their own device, so you can **skip the back and forth over the phone.** Flexible booking options ## Set custom expiration times Choose how long clients have to complete their Express Booking™ before the link expires. Customize the time limit to **allow client flexibility** while ensuring expired Express Bookings™ don't block availability for the staff member. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/gift-cards/ # Drive revenue with gift cards Sell branded gift cards in person and online, sync them with client profiles, and track usage and balances automatically. ## Sell gift cards on your website Sell custom gift cards with your own artwork directly on your website and through online booking. Track gift card sales, usage, and balances in Mangomint and keep all of your gift card data in one place. ## Support physical and digital gift cards Sell multiple types of gift cards, including physical, digital, and gift certificates. Customize digital gift cards by uploading your own unique gift card design. Simplify the checkout process by linking gift cards to client profiles automatically. Scan physical gift cards with a barcode scanner to speed up your workflows. ## Manage gift cards in one place View and manage all your gift cards from one organized dashboard. Assign gift card owners, view and edit balances, and track usage history. ## Sync gift cards to client profiles Assign an owner to each gift card to ensure the card is synced to the correct client’s profile for future use. Select a gift card owner at the time the gift card is sold to eliminate follow-up tasks. ## View available gift cards during checkout View and apply client gift cards directly from the checkout screen. Select from the client’s available gift cards and apply a partial amount or the full balance to the checkout. ## Run gift card promotions Boost your gift card sales and run gift card promotions during busy shopping seasons. Set the dollar value, sale price, and dates for each of your promotions. Reactivate your most successful promotions and run them again at any time. ## Track gift card sales and usage Use detailed gift card reports to track gift card sales, usage, and balances. View gift card sales totals for any time period, and track gift card usage details, including sale number and the amount that was used. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/integrated-forms/ # Flexible forms that streamline your documentation Collect important information from clients or staff and set up custom form automations to simplify your tasks. Customizable Forms ## Build your forms, your way Create custom forms with toggles, multiple choice, signatures, and more—branded with your logo and color for a polished look. Client Forms ## Access client forms with ease Completed client forms—such as waivers, consent forms, or contracts—are saved directly to the client profile for easy access. Clients can fill out and submit their forms without having to log in to an account. Set up **automatic form requests** for new clients and when specific services are booked. Clients can **access their forms** on their own computer or phone, without signing in to an account. Once submitted, forms **sync to the client’s profile** for quick and easy reference. Staff Forms ## Create SOAP notes & track treatment progress Simplify your charting with SOAP notes, image markup, and more, all with HIPAA compliance. Keep track of before and after photos over time, and submit forms for review & approval. Image Markup ## Mark up client images on forms Visualize treatment plans by adding images to forms and using markup tools to draw, add text, and pinpoint details like injection sites or problem areas. Upload client photos in real time to document your client visits. Form Collaboration ## Submit forms for review & approval Increase collaboration and ensure compliance by assigning team members who can review and approve form submissions like intake forms, treatment plans, and appointment requests. External Forms ## Create and share unique forms Create external forms—like membership agreements or job applications—and share them using a link. You can text the link, add it to your website, or include it in your emails. Users who submit external forms are automatically added to your client list, helping you expand your marketing reach. Automated Workflows ## Stay organized with form automations Use automations to send custom notifications to clients or staff when certain forms or form responses are submitted. Simplify your tasks by automatically sending a client’s feedback to an internal email address for review, or sending a staff member’s product recommendations directly to the client. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/memberships-and-packages/ # Keep your clients coming back Establish recurring revenue for your business, increase client retention, and offer exclusive member discounts with our flexible memberships and packages. ## Create service-based memberships Memberships, also known as subscriptions or recurring billing, are a powerful tool for businesses to build reliable cash flow and boost client retention. Set up memberships that allow clients to redeem certain services every billing period. Customize service expiration settings, add product and service discounts, and set up automatic billing. ## Let clients build a balance with membership payments Charge clients a recurring amount that gets automatically added to their account balance. Clients can then spend the funds on whatever they like—services, products, and more. Build predictable, recurring revenue and encourage ongoing client loyalty while offering flexible payment options. ## Manage all your members in one place Start new memberships, manage existing ones, and quickly check payment statuses from your memberships dashboard. Adjust service quantities, update payment methods, access billing history, and pause or cancel memberships, all from one screen. ## Reward members with perks and benefits Include additional benefits in your membership plans to reward members and incentivize new signups. Create plans that automatically apply exclusive discounts on products or services when members check out. ## Nurture your membership base Communicate effortlessly with your membership base by sending personalized messages using our Automated Flows and Campaigns features. Send welcome messages to new members based on membership plan, automatically remind members when their services are about to expire, and more. ## Sell memberships and packages online Let clients purchase memberships and packages online through your website and online booking. Add direct purchase links to your text messages, marketing campaigns, and social media. Give clients an easy way to manage their memberships and packages themselves through their client portal. Clients can update payment methods, cancel their membership, view remaining package services, and more. ## Create agreements for memberships and packages Protect your business and set clear expectations for your clients with membership and package agreements. Display your agreements during checkout and require client signatures before purchase. Automatically send clients a copy of their signed agreement, and keep track of signed agreements in client profiles. ## Create packages for bundled services Create service packages to sell bundled services to your clients and reduce rebooking stress. Increase client retention and boost sales by offering bundled services at a discounted rate. ## Track package sales and service usage Keep packages organized and easily track sales and service usage. Offer clients flexibility by applying packages towards the price of higher-tier services. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/mobile-apps/ # Run your business wherever you are Use the Mangomint mobile app on your phone or tablet and run your business from anywhere, anytime. ## Use on Apple and Android Download the Mangomint app in the App Store and Google Play to manage your business from your phone or tablet. Complete all your tasks using our suite of mobile-friendly features. [Download on the App Store](https://apps.apple.com/us/app/mangomint/id1245611301)[Download on Google Play](https://play.google.com/store/apps/details?id=com.mangomint.mangomint\&hl=en_US) ## Stay productive on the move Access Mangomint from your phone to manage schedules, update staff settings, complete checkouts, run reports, and more while you’re on the go. ## Complete checkouts from any device Break free from the front desk by triggering payments from anywhere. Connect our card reader to a mobile device to complete checkouts from a booth or chair, or let clients pay from their phone via text message using Client Self Checkout. ## Communicate with clients on the go Make phone calls, send texts, and keep tabs on client conversations all in the mobile app. Chat about upcoming appointments, send and receive photos, and handle rescheduling requests on the fly. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/multi-location/ # Manage all your locations in one place Whether you have 2 locations or 20, you can run your entire multi-location business from a single account. #### See how Atomic Tattoos manages 17 locations with Mangomint ## Switch between locations on the calendar View and manage the calendar for all your locations using our thoughtfully designed calendar filters. Switch between locations easily to view schedules and appointments across your entire business. ## Adjust your service menu and pricing per location Offer different services at each location, or keep your service menu the same across the board. Set different service prices for each location, or keep pricing consistent based on your business needs. ## Manage staff across all locations Assign staff members to the correct location within their staff member profile. Filter your staff list by location, or view your entire team at once. Customize permissions for each staff member, such as allowing staff to only view client conversations for their specific location. ## Run location-specific reports Generate reports for a single location, or view performance across your entire business. Choose which locations are included in each report so you only see the data you need. ## Track client activity across locations Share client data and timelines across multiple locations. View the client timeline and see the location where each service was performed so you always have the full picture of a client’s history. ## Let clients choose their location online Allow clients to choose their preferred location when booking online. Enable online booking for all your locations or only specific locations. Clients can choose from the available locations when booking online. ## Use a different phone number for each location Keep client communication organized by assigning different phone numbers to each of your locations. Manage access to client conversations and ensure staff can only view conversations for their specific location. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/offers-and-discounts/ # Enhance the client experience with exclusive discounts From discounts for new clients to special pricing for members, engage your clients with deals designed just for them. Custom Promotions ## Set up flexible discounts Create discounts to attract new visitors, reward loyal clients, and enhance the membership experience. Discounts can be applied to specific services, products, or entire sales. You can even specify the timeframe when a discount can be used, perfect for holiday promotions or birthdays. Exclusive Deals ## Create unique promo codes Foster meaningful client relationships by adding personalized discounts to your client messages. Create and share unique promo codes for exciting events—like holiday sales or special milestones—that clients can enter when booking online. Automatic Savings ## Apply savings at checkout automatically Set up discounts that are automatically applied at checkout to ensure a smooth, hassle-free checkout experience for both staff members and clients. Targeted Discounts ## Set up deals for specific service providers Support your team by creating discounts for services completed by specific service providers. Use these targeted discounts to help new service providers fill their schedules and build their client base. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/online-booking/ # Make it easy for your clients to book Offer your clients the most intuitive and frustration-free online booking experience available for salons and spas today. ## Embed online booking directly on your website Allow clients to book appointments right from your website with our easy-to-use online booking. Reduce client phone calls and front desk tasks with online booking that doesn’t require clients to create an account or remember a password. ## Offer an excellent client experience Simplify your clients’ booking experience with our frictionless platform that works beautifully on all devices. Clients don’t need to create an account to book online, making it easy for them to book quickly with just their name and contact details. ## Customize settings for fine-grained control Our online booking has a variety of customizable settings built to accommodate the unique needs of your business. Control which service providers and services appear in online booking, adjust how prices are shown, allow gender requests, collect cards on file, let clients join the waitlist, and showcase your logo and brand colors. ## Book group appointments online Allow clients to book an appointment with multiple guests and services in online booking. Collect contact information for each guest so everyone receives appointment confirmations, reminders, and any necessary forms before the appointment. ## Allow clients to customize their appointments Let clients tailor their services with optional add-ons, preferences, and special requests at the time of booking. Deliver a completely personalized experience while increasing revenue with built-in upselling opportunities. ## Direct clients to call the business for complex services Prompt clients to call the business to book services that require a consultation. Show a custom message to explain why the service cannot be booked online and display your contact information or a link to a form to make it easy for them to get in touch. ## Require acceptance of your cancellation policy Display your cancellation policy and require clients to accept in order to complete their booking. Reduce no-shows and late cancellations, and keep records of cancellation policy acceptance to help resolve potential disputes and chargebacks. ## Require a credit card for booking Decide whether to require a credit card on file before allowing clients to book certain services. Collect clients' credit card details so you can protect your income and charge for late cancellations and no-shows. ## Take deposits and full payments Automatically collect deposits and full payments for appointments that are booked online. Adjust specific service settings to require full payment, percentage-based deposits, or a flat amount. ## Get notified of all new bookings Keep track of new upcoming appointments with in-app and push notifications. Turn on notifications to ensure you're alerted immediately when clients book, reschedule, or cancel an appointment. ## Direct clients to specific services Share booking links that point clients directly to specific services, service categories, or individual providers. Include these links on your website, in marketing campaigns, across social media, or within automated messages—to ensure clients only see the most relevant booking options. ## Sell gift cards, memberships, and packages online Allow clients to purchase gift cards, memberships, and packages through your website and online booking. Ensure clients can view all your offerings, reduce manual tasks for your staff, and streamline the client experience, all while boosting revenue. #### Frequently Asked Questions - ###### How does online booking work in Mangomint? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### How does Mangomint help reduce booking errors? Mangomint’s [online booking](/features/online-booking/) and [calendar & scheduling](/features/scheduling/) features minimize booking errors by syncing appointments in real-time and preventing double-bookings. Clients can only book available slots, and automated reminders ensure clients are up-to-date on their appointment, minimizing no-shows and cancellations. - ###### Can I collect deposits in Mangomint's online booking? You can collect deposits for appointments using Mangomint's online booking. Deposits can be adjusted at the service-level, and you can require full payment, percentage-based deposits, or a flat amount. - ###### Can I require clients to agree to my cancellation policy in online booking? Yes! You can display your cancellation policy and require clients to accept during online booking. You're also able to require a card on file for late cancellations or no-show protection. - ###### Does Mangomint offer a client marketplace? We don’t offer third-party marketplace so you’re never competing with other businesses for bookings. All client bookings happen directly through your own booking link, and we’ll never take a fee on bookings made in Mangomint. - ###### Does Mangomint offer group booking via online booking? Yes! Clients can book for multiple guests and services directly in online booking. You can collect contact information for each guest so they each get their own confirmations, forms, and more for a seamless experience. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/payroll-processing/ # Simplify payday with built-in payroll processing Ditch extra systems and make paying your workers easy with our full-service, built-in payroll processing. #### Save time and effort with completely integrated payroll Fast & accurate payroll ## Pay your workers on time, every time Pay your employees and contractors directly through Mangomint—no extra systems needed. Set up direct deposit, provide paystubs, and securely deliver W-2s and 1099s at the end of the year. Payroll processing includes unlimited payroll runs and supports various compensation structures, such as paying workers the greater of their hourly or commission earnings. Full-service payroll processing ## Run payroll without the stress Our full-service payroll processing ensures your payroll complies with all laws and regulations. Let us manage calculations, payments, tax forms, and filings for local, state, and federal taxes—plus any deductions and reimbursements—so you can run payroll with total confidence. QuickBooks Payroll Sync ## Sync payroll with QuickBooks Online Save time by syncing your payroll data with QuickBooks Online. Connect your QuickBooks Online account and automatically sync your data each time you run payroll in Mangomint. Eliminate manual tasks and keep your books up to date, all with one seamless integration. Interactive payroll processing ## Review & run payroll from anywhere Make pay adjustments, review payroll totals, and run payroll—all from your desktop, phone, or tablet. View detailed payroll breakdowns for each worker, including hours worked, sales totals, commission earned, and more. Multi-location payroll made easy ## Centralize payroll for all your locations Set up dedicated payroll accounts for each legal entity and easily assign your locations to the correct account. Streamline your payroll and handle taxes, time off, benefits, and more for every worker across all your locations. Payroll Add-on Details ## Our #1 tip for easier paydays Price $50/mo \+ $8 per worker - Unlimited payroll runs, W-2s, and 1099s - Automatic tax filing and payments - Sales and commissions stay synced - Detailed reports for multi-locations #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/phone/ # Fully integrated phone system Call and text from one number, sync conversations to client profiles, and manage all communication threads directly through Mangomint. Phone Calling ## Make & receive phone calls Speak with clients over the phone through the Mangomint mobile app. Call clients to confirm appointment details, view your call history, and catch up on conversations with call recordings and transcripts. Two-Way Texting ## Text clients from any device Keep the conversation going and text clients from anywhere. Answer questions, receive inspiration photos, and personalize every interaction. One Inbox ## Manage all your conversations in one inbox Get in touch with clients via call, text, and web chat directly through Mangomint. Quickly scan a client’s entire communication history from a single, organized inbox. One Number ## Use one number for calls & texts Simplify the client experience and use the same phone number for calls and texts. Keep your phone number—or set up a new one—to manage everything in Mangomint. Live Calls ## View live calls on desktop Keep track of live calls from your desktop. A live call indicator lets you easily see who's calling—perfect for front desk staff. Quickly jump to the client’s profile so you can rebook them or make changes to their upcoming appointment. Automated Follow-Up ## Respond to missed calls instantly Send calls to voicemail when you’re closed, busy, or taking a break. Let callers know you got their message right away with an automated text follow up. Web Chat ## Engage with your website visitors Connect with your website visitors in real time using web chat, included for all customers. Answer questions, share photos, and collect contact information to continue the conversation over the phone or text. Internal Notes ## Add internal notes to conversations Boost team collaboration and track client history with internal notes. Like digital sticky notes, you can add important details, @mention staff members, and share feedback your clients never see inside conversation threads. Staff Permissions ## Manage access to conversations Stay in control of the conversation with staff member permissions. Choose which staff members can make phone calls and reply to messages. Ensure privacy by hiding client contact information, such as phone numbers and email addresses. Phone Add-on Details ## Your built-in business phone line Price $70/mo per line - Unlimited calls and texts - Conversations synced to client profiles -  Call recordings and transcripts - Automated missed call text follow-ups #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/reporting/ # Deeply understand your business Our advanced reports provide detailed information about your business performance. Run reports and discover actionable insights that can help your business grow. ## Business Intelligence reports Use business reports to understand how your business is performing and spot opportunities for improvement. Check in on staff productivity, pre-bookings, average ticket sales, and future forecasts. ## Client Retention reports Gain valuable insight into your business with client retention reports. See how many clients returned to your business within 90 or 180 days of their first visit. ## Payroll reports & payroll processing Our Payroll report includes all the information you need to run payroll, including hours worked, commission, tips, and more. Add pay adjustments directly to the report as needed. Pay your staff members and run payroll directly through Mangomint with our full-service, built-in Payroll Processing. ## Sales reports View detailed sales reports for services, products, gift cards, packages, and more. Customize your sales reports by staff member and time period to get the exact data you need. ## Additional report options Browse and run our full set of reports that cover staff, sales, payments, inventory, business performance, and more. Find all the information you need, including sales summaries, outstanding packages, cash flow, and appointment cancellations. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/retail-and-inventory/ # Step up your retail management Manage all of your products and inventory with ease. Track inventory changes, generate detailed reports, and create purchase orders, all in one platform. ## Manage retail products & categories Create product categories to keep your retail organized. View categories, brand, product name, price, and stock levels from your product dashboard. Sort your product list by brand name or category and edit details with ease. ## Customize settings for each product Enable different settings for each product, including sales tax, inventory tracking, commission calculation, product ownership for booth renters, and more. Create products that are added to all new sales automatically, and set up product-specific commission rates for each of your staff members. ## View inventory changes See a complete history of inventory changes, including sales, refunded stock, and professional-use items. Track inventory changes automatically, or make manual changes as needed from any device. ## Track product usage Add products used during services, set unit pricing, and update usage details at checkout to keep your inventory automatically up-to-date. Sell product units via a membership or package for clients to apply towards their services. ## Run detailed product reports Generate product reports to view cost of goods, stock levels, inventory changes, and product usage across all your business locations. View reports for custom date ranges and filter by location to see exactly what you need. ## Create purchase orders Simplify the process of ordering products from suppliers. Create purchase orders based on your current stock levels and the quantity you'd like to have on hand. Keep purchase orders updated after receiving a partial delivery, and mark orders as complete after receiving the full delivery. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/scheduling/ # Take control of your schedule With our intuitive scheduling features, you can simplify bookings, reduce front desk stress, and personalize every appointment to fit your clients’ needs. ## Visualize your schedule Stay organized with our intuitive calendar built for quick and easy scheduling. Unique appointment colors and icons allow you to instantly distinguish appointment statuses and see key appointment details at a glance. ## Schedule and check out clients from one screen Reduce confusion and errors at the front desk with less screen switching. Our single-screen calendar & checkout lets you keep an eye on your salon or spa schedule while checking out clients. If you need to jump back into managing the calendar while checking out a client, you can easily save the checkout and complete it later. ## Automate appointment confirmations and reminders Send automated confirmation requests, appointment reminders, and cancellation notifications via email and text message. Customize the timing and content of your messages to keep your clients informed. ## Book clients via text message Send clients a text message so they can finish booking their appointment from their phone using Express Booking™. Let clients provide their contact information, enter their credit card details, and accept your cancellation policy from their own device so you can skip the back and forth over the phone. ## Fill openings automatically with the Intelligent Waitlist Match new calendar openings with waitlisted clients automatically so your calendar stays full without the extra work. Our Intelligent Waitlist instantly notifies you when there’s a match and eliminates the need to manually search for available openings. ## Book group appointments Schedule multiple clients in a group appointment directly from the calendar. Manage all appointments in the group at once or individually, check out clients together or separately, and book each person for different services based on their needs. Send appointment notifications and reminders to each person in the group so everyone receives any necessary forms prior to their service. ## Create repeating appointments Boost client retention and hit forecasting goals with repeating appointments that are easy to set up and adjust as needed. Quickly identify repeating appointments on the calendar with a unique appointment icon in the corner of the appointment block. ## Assign rooms and resources to your services Assign your rooms, equipment, and other limited resources to your services so you never accidentally double-book. View all your important service spaces and equipment at a glance on the calendar and see which are scheduled to be in use during each appointment. ## Automate client check-in Send automated notifications to service providers when their clients are checked in to the waiting room. Reduce client wait times, simplify front desk tasks, and speed up operations by customizing notification settings to fit your needs. ## Block out time on the calendar Add one-time or repeating time blocks on the calendar for added scheduling flexibility. Service providers cannot be booked via online booking during a time block. #### Frequently Asked Questions - ###### Does Mangomint’s calendar and scheduling support online booking? Yes! Any appointment scheduled via Mangomint’s online booking will show up on your calendar. - ###### Can I book clients from the calendar? Yes! You can book any clients directly on the calendar by clicking the desired appointment slot and adding client details. Features like [Express Booking™](/features/express-booking) make it easy for the client to complete the booking and add a card-on-file via a direct booking link sent via text—helpful if you’re managing calls to book. - ###### Can I rebook clients from the Mangomint calendar? Yes! Our rebooking feature lets you automatically book a client for their next appointment directly from the calendar in Mangomint. You can do this when you’re checking them out for their current appointment to boost rebooking rates. - ###### What if my staff members have different schedules? You can set your staff members’ schedules directly in Mangomint. They’ll only show up on the calendar and be available to book when they’re on the schedule. - ###### Does the calendar support processing and buffer time during and between appointments? Yes, you can set up processing and/or buffer time for different services in Mangomint. These will show up directly in the calendar. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/staff-management/ # Smarter and more efficient team management Our staff management tools support many different business models, allowing you to set different compensation structures, schedules, and permissions for each of your team members. ## Create individual staff accounts Set up accounts for each of your staff members so they can view schedules and appointments, manage notifications, and stay updated from their own device. Customize what each staff member can do—like manage the calendar, check out appointments, sell products, or update client information. ## Customize staff permissions Choose who can access the calendar, sales, form submissions, client contact information, and more. Keep sensitive information secure and limit certain tasks to the right people, including running reports, managing inventory, and adjusting the cash drawer. ## Build staff schedules Create repeating shifts and breaks for each staff member. Easily make one-time changes without disrupting regular schedules. Use manual overrides to accommodate schedule changes, such as sick days, time off, and holidays. ## Track hours with the time clock Track staff member working hours, breaks, and paid or unpaid tasks using the time clock. Assign each staff member a unique PIN for quick clock-ins and clock-outs. Specify which staff members can access and adjust time cards. Run custom time clock reports by staff member and time period. ## Set custom compensation structures Customize pay structures for individual staff members. Set hourly rates, commission for retail and services, tiered commission structures, and salary compensation. Set default service and product commission for staff members and allow overrides for specific services or products as needed. ## Generate payroll reports & run payroll View and download payroll reports that include hours worked, service and product sales, commission, tips, pay adjustments, and more. Run payroll in minutes and pay your staff members through direct deposit with our integrated, full-service Payroll Processing. ## Customize service settings per staff member Set different service durations and prices for each of your staff members. Give junior stylists more time to complete their services, and allow senior stylists to offer premium services for a higher price. ## Share direct booking links for individual staff Allow clients to book with specific service providers through direct booking links. Share direct booking links via social media, on your website, through marketing campaigns, and more. ## Manage your booth renters Manage all your workers from the same Mangomint account, including booth renters, hourly staff, and commission staff. Allow booth renters to have their own booking links, clients, and products. Booth renters can also accept payments directly through their own payment account. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/features/virtual-waiting-room/ # Automate your client check-in process Mangomint’s Virtual Waiting Room streamlines the check-in process and simplifies communication with clients. Automate Check-In ## Offer a seamless client experience Streamline how clients check in for appointments with automated workflows and notifications. Reduce front desk interruptions and keep clients and staff aligned. **See how it works:** The system automatically **sends an email and text message** to the client 15 minutes before their appointment. **The client checks themselves in** once they arrive using the link in the text message. Staff then get alerted that the client is waiting. **Staff can trigger a text message** to let the client know that their service provider is ready for them. Automated Notifications ## Get notified when clients arrive Service providers can receive a text message as soon as a client checks in, whether through the front desk or a self check-in link. When it’s time to begin, select the appointment and use the Notify button to notify the client. Real-time Insight ## Keep track of waiting clients View the status of all clients—whether they are waiting inside or outside—in one place. When the client’s service provider is ready, notify the client via text message. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/abm/ # HIGHEST-RATED SOFTWARE FOR SALONS & SPAS ## Make a Bigger Impact with Mangomint Mangomint believes in helping salons and spas run smoothly while making a positive impact. Apply for our $20,000 "Do Something Beautiful" Grant and bring beauty beyond your salon doors. [Apply Now ](/)[Try it for free](/trial/) > Mangomint has contributed immensely to the success and uniqueness of our business. It is the most reliable platform I have ever tried. A lot of these other platforms have glitches, errors. It was a nightmare to deal with so Mangomint was a game changer for us. > > Monica DeAngelisBare Laser Medspa NY Introducing the Do Something Beautiful Grant ## How would your business make the world more beautiful? Mangomint is thrilled to launch the "Do Something Beautiful" Grant! We're giving one standout salon or spa $20,000 to bring their community-focused project to life. Whether it's sprucing up a local park, funding a green initiative, or supporting a charity, we want to see your creativity and desire to support the communities you’re a part of. [Apply Now](/) How It Works ## Simple Steps to Make a Difference **Apply for the Grant**: If given this grant, how would your business make the world more beautiful? Tell us how you’d use the $20,000 to spread beauty in your community. **Get Selected**: Our team will pick the Top 20 proposals based on creativity, feasibility, and potential impact. **Promote Yourself** Once selected, you'll have the chance to promote your project and encourage your community to vote for you. **Vote**: The public votes, and a panel of judges helps decide the winner ✨ Exclusive Offer for Grant Applicants ## 2 months of Mangomint for free! ### Exclusive Offer for Grant Applicants ### 2 months of Mangomint for free! **Exclusive Offer:** Everyone who signs up for the "Do Something Beautiful" Grant gets 2 months of Mangomint free! - **Test Drive the Best:** Experience the highest-rated salon software without any risk. Discover how Mangomint can streamline your operations and delight your clients through a free trial or demo. - **Full Access:** Get full access to all Mangomint features, including booking, client management, and automated tools designed to save you time and money. - **Dedicated Support:** Enjoy our unmatched customer support with real people ready to assist you 24/7, ensuring a smooth transition and setup. [Book a Demo](/demo/) ## Join 10,000+ beauty professionals who switched to Mangomint --- URL: https://www.mangomint.com/go/b-mavens/ # Crafted for the modern barber 💈 ## Hey Maven, we’ve been watching you We're big fans of your barbershop.
Your vibe, your values, everything about your business. We'd love to offer you a free two-year subscription of Mangomint salon software, with no strings attached. [Book a Call](https://calendly.com/mangomint/maven-welcome) > We started in Square lifetimes ago but switched to Mangomint. The customer service is amazing and that's what I love the most. Plus, Mangomint builds features quickly and my stylists love it. > > Brett ForemanPony Studios Co. The Maven Offer ## Why we picked you We understand you're probably wondering: “What's the catch, right?” Out of hundreds of salons in the barbershop space, you stood out to us because we think you're pretty cool (and Maven material). We're excited to support your journey. **Enjoy two years of Mangomint salon software, on us, unconditionally.** Want a sneak peek of Mangomint in action? Check out how House of Aanuko integrated our booking feature on their site! [Mangomint at AANUKO](https://aanuko.com/) The Maven Partnership ## Pony Studios Co. x Mangomint We're proud to have Pony Studios Co. among our Mavens roster. We've teamed up for awesome content and events so far, and we'd be honored to do something like this with you, too! Check out some cool tips from Pony Studios' Brett Foreman and Corinna Hernandez on leveraging their tech stack, led by Mangomint, for big success and glowing reviews. ✨ [Interview with Pony Studios Co.](https://www.youtube.com/watch?v=JAqmJXTRtew) --- URL: https://www.mangomint.com/go/barbershop-software-lp/ # HIGHEST-RATED BARBERSHOP SOFTWARE ## Level up your barbershop Boost your team's efficiency with fast workflows and a slick interface that allows you to manage and automate daily operations—from anywhere. [Try it now](/trial/) #### > I cannot say enough good things. The software is intuitive, slick, and smooth from both a customer facing and back end management perspective. > > Warren ForgieWayward Barbershop BARBERSHOP BOOKING SYSTEM ## Step up your online booking Take your online booking to the next level with an easy-to-use booking widget that embeds directly on your website. Make it simple for your clients to book with the most intuitive and frustration-free online booking. Customize your online booking with your brand colors and logo and even set different service durations and prices for individual barbers. Plus, set up each barber with their own direct booking link to meet the unique needs of your team. BARBER CLIENT MANAGEMENT ## Get to know your clients Access client information all in one place. You can store contact information, forms, social media handles, birth dates, appointment and purchase history, and any other information that is useful to you. We make it easy to track each and every detail. Barber appointment scheduling ## Move fast with a simple yet powerful interface We believe that the best kind of interface is the one you never have to think about. We're here to simplify your day-to-day operations and make it easy to schedule appointments on any device. Do more and think less with our fast and intuitive workflows that cut out all the unnecessary clutter. It’s no wonder we’re rated #1 for Ease of Use and Ease of Setup. EXPRESS BOOKING™ ## Move fast with a simple yet powerful interface Make booking appointments over the phone faster and more accurate than ever. Express Booking™ allows you to text a link to your client where they can enter their information, put a card-on-file, accept your cancellation policy, and finalize their booking. BARBERSHOP MEMBERSHIP PROGRAM ## Get your clients back in your chair Boost client retention and create recurring revenue with our robust memberships and packages feature. Whether it's a monthly grooming membership or five signature cuts packaged at a discount, make it a win-win. --- URL: https://www.mangomint.com/go/c-mavens/ # Embrace your natural curls➰ ## Hey Maven, we’ve been watching you We're big fans of your curls salon.
Your vibe, your values, everything about your business. We'd love to offer you a free two-year subscription of Mangomint salon software, with no strings attached. [Book a Call](< https://calendly.com/mangomint/maven-welcome>) > We started in Square lifetimes ago but switched to Mangomint. The customer service is amazing and that's what I love the most. Plus, Mangomint builds features quickly and my stylists love it. > > Brett ForemanPony Studios Co. The Maven Offer ## Why we picked you We understand you're probably wondering: “What's the catch, right?” Out of hundreds of salons in the curly and wavy space, you stood out to us because we think you're pretty cool (and Maven material). **Enjoy two years of Mangomint salon software, on us, unconditionally.** Want a sneak peek of Mangomint in action? See how curl experts at Ouidad use it on their website! [Mangomint at Ouidad](https://booking.mangomint.com/ouidad/newyork) The Maven Partnership ## Pony Studios Co. x Mangomint We're proud to have Pony Studios Co. among our Mavens roster. We've teamed up for awesome content and events so far, and we'd be honored to do something like this with you, too! Check out some cool tips from Pony Studios' Brett Foreman and Corinna Hernandez on leveraging their tech stack, led by Mangomint, for big success and glowing reviews. ✨ [Interview with Pony Studios Co.](https://www.youtube.com/watch?v=JAqmJXTRtew) --- URL: https://www.mangomint.com/go/example-landing-page/ # salon management software ## Meet the smartest salon software Mangomint lets you run and automate day-to-day operations—from appointment booking and retail sales to staff management and payment processing. #### ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/example-lp-w-single-cta-page-header/ # salon management software ## Meet the smartest salon software Mangomint lets you run and automate day-to-day operations—from appointment booking and retail sales to staff management and payment processing. #### --- URL: https://www.mangomint.com/go/example-page-variations/ # salon management software 2 ## Example page with variations Mangomint lets you run and automate day-to-day operations—from appointment booking and retail sales to staff management and payment processing. [Try it for free](/trial/) --- URL: https://www.mangomint.com/go/i-mavens/ # United in diversity 🌈 ## Hey Maven, we’ve been watching you We're big fans of your inclusive salon.
Your vibe, your values, everything about your business. We'd love to offer you a free two-year subscription of Mangomint salon software, with no strings attached. [Book a Call](https://calendly.com/mangomint/maven-welcome) > We started in Square lifetimes ago but switched to Mangomint. The customer service is amazing and that's what I love the most. Plus, Mangomint builds features quickly and my stylists love it. > > Brett ForemanPony Studios Co. The Maven Offer ## Why we picked you We understand what you're probably wondering. What's the catch, right? Out of hundreds of salons that value a safe space for all, you stood out to us because we think you're pretty cool (and Maven material). **Enjoy two years of Mangomint salon software, on us, unconditionally.** Want a sneak peek of Mangomint in action? Check out how Marmalade Salon integrated our booking feature on their site! [Mangomint at Marmalade](https://marmaladesalon.com/) The Maven Partnership ## Pony Studios Co. x Mangomint We're proud to have Pony Studios Co. among our Mavens roster. We've teamed up for awesome content and events so far, and we'd be honored to do something like this with you, too! Check out some cool tips from Pony Studios' Brett Foreman and Corinna Hernandez on leveraging their tech stack, led by Mangomint, for big success and glowing reviews. ✨ [Interview with Pony Studios Co.](https://www.youtube.com/watch?v=JAqmJXTRtew) --- URL: https://www.mangomint.com/go/josephines-competitor-test/ # Highest rated salon and spa software ## Meet the smartest salon software Mangomint lets you run and automate day-to-day operations—from appointment booking and retail sales to staff management and payment processing. [Try it now](/trial/) > The fastest and best designed software in the industry. It literally runs our entire salon and clients love how easy it is to book with us—the ease of use alone has caused our entire staff to be booked out 4+ weeks. > > Kaylee PetersonYello Salon ## Join 10,000+ salon and spa professionals who switched to Mangomint. Real stories from salon and spa professionals ## Don’t just take our word for it We take a lot of pride in being rated **#1 for User Satisfaction.** Beyond our interface and automated workflows, we provide tons of helpful customer resources and a five-star support team. When you have questions, you need quick answers. Our friendly team is happy to help you resolve any issues quickly and effectively. Our customers love knowing that help from a real person is always just a click away. Reason #4 ## Fast and beautiful interface that isn’t glitchy We’re firm believers that the best kind of interface is the one you never have to think about. That’s why we focus on **extremely fast and intuitive workflows** that are devoid of all unnecessary clutter. While most salon and spa software is stuck in the dark ages, we’re here to uncomplicate things—**so you can do more and think less.** Reason #1 ## Free setup and data import Importing your client data doesn’t have to be stressful, scary or expensive like it is on other platforms. With Mangomint, switching is made easy, because **we handle the hard work for you in just a few days, for free**. We'll import your client data, formulas, inventory, gift cards, and balances for you so you can focus on what counts. Your personal onboarding specialist will get you set up and answer your questions so you can **make the switch without the stress.** No contracts. No commitment. Reason #3 ## Exclusive features built to save you time Saving you time is at the core of everything we do. We take a fundamentally different approach by focusing on intelligent automations that help you **spend less time on manual tasks.** Exclusive features like Express Booking™️ reduce human errors and streamline the client experience—**all with fewer people at the front desk.** **Cut your overhead costs** with powerful features that let your clients schedule online (no logins required), check themselves in, pay from their phones, and so much more. Reason #6 ## Full functionality from anywhere It’s 2024, so why are other platforms still limiting your functionality on mobile devices? Mangomint gives you access to all of your features and data from any device. Our fully functioning mobile apps on iOS and Android can perform all the same tasks as your front desk computer, giving you the freedom to run your business from anywhere. **Access everything from your mobile device** including: Two-Way Texting, POS & checkout, reporting, and more. Reason #8 ## We don’t hold you hostage Nobody likes getting stuck in a contract or having to jump through hoops to access their data. We're confident you'll be satisfied with Mangomint, so we don't try to lock you in with a contract. Should you choose to leave, we'll export your data for free. --- URL: https://www.mangomint.com/go/mangomint-vs-alternatives/ # Mangomint vs. Other Software Mangomint is the #1 rated salon & spa software by Capterra and G2 for team-based businesses. Here's why salons and spas are switching to Mangomint. ## Other Software Great for ## Salons and spas that want powerful features without a steep learning curve or enterprise pricing ## Large multi-location groups able to manage complex setup and reporting Top Features ## Fast, modern design and automations that work from Day 1 ## Deep customization and multi-location controls, often at the cost of day-to-day simplicity Support ## Free, U.S.-based support from real software experts, responding in under 10 minutes ## Support quality varies-often ticket based with human support _if_ requested Bottom Line ## The power you want without the complexity or the price tag ## Built for scale, but can be more software than a growing salon or spa needs Find out more ## Want a deeper dive? Here's how Mangomint stacks up based on real user feedback Mangomint Overall Rating Capterra:4.9 G2:4.9 Ease of Use Capterra:4.9 Customer Service Capterra:5.0 Pricing $120/mo + $10/mo per user Contracts No contracts. Open data ownership-available to you anytimeNo contracts. Open data ownership. Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions.Free data transfer. 1:1 onboarding manager. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - What I liked about Mangomint the most is that 24 hours later, I was up and running **Sundar N.**, Owner of Beauty Within MedspaFormer Boulevard user who switched to Mangomint - I love Mangomint! It's easy to use and really helps keep my business organized. I love how easy the email templates are as well. My clients love the two-way texting for keeping in contact. **Sabrina C.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211),Former Zenoti user who switched to Mangomint - The software is easy. The onboarding is efficient. The subscription is saving me money not only in its overall fees but by making it so I can eliminate additional services I was forced to \[use to] run my business. **Sarah E.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211),Former Meevo user who switched to Mangomint #### Frequently Asked Questions - ###### How does online booking work in Mangomint? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, Integrations (Shopify, Webhooks, etc.), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/s-mavens/ # Making beauty, beautiful 🌱 ## Hey Maven, we’ve been watching you We're big fans of your sustainble salon.
Your vibe, your values, everything about you. We'd love to offer you a free two-year subscription of Mangomint salon software, with no strings attached. [Book a Call](https://calendly.com/mangomint/maven-welcome) > We started in Square lifetimes ago but switched to Mangomint. The customer service is amazing and that's what I love the most. Plus, Mangomint builds features quickly and my stylists love it. > > Brett ForemanPony Studios Co. The Heart of Our Offer ## Why we picked you We understand you're probably wondering: “What's the catch, right?” Out of hundreds of salons in the eco-friendly salon space, you've stood out to us because we think you're pretty cool (and Maven material). **Enjoy two years of Mangomint salon software, on us, unconditionally.** Want a sneak peek of Mangomint in action? See how Marmalade Salon uses it on their website! [Mangomint at Marmalade](https://marmaladesalon.com/) The Maven Partnership ## Pony Studios Co. x Mangomint We're proud to have Pony Studios Co. among our Mavens roster. We've teamed up for awesome content and events so far, and we'd be honored to do something like this with you, too! Check out some cool tips from Pony Studios' Brett Foreman and Corinna Hernandez on leveraging their tech stack, led by Mangomint, for big success and glowing reviews. ✨ [Interview with Pony Studios Co.](https://www.youtube.com/watch?v=JAqmJXTRtew) --- URL: https://www.mangomint.com/go/software-for-growth/ # Mangomint vs. Other Software Mangomint is the #1 rated salon & spa software by Capterra and G2 for team-based businesses. Here's why growing businesses are switching to Mangomint. ## Other Software Great for ## Growing, multi-provider salons and spas that need a full platform to scale ## Solo professionals and very small teams just getting started Top Features ## Login-free online booking, marketing automation, staff permissions, and payroll-all built-in, not bolted on ## Solid entry-level booking and payments Support ## Free, U.S.-based support from real software experts, responding in under 10 minutes ## Support varies-typically email or chat, with faster response on paid tiers Bottom Line ## Built to grow seamlessly with your team ## Good starting point, but most businesses outgrow the feature set as the team expands Find out more ## Want a deeper dive? Here's how Mangomint stacks up based on real user feedback Mangomint Overall Rating Capterra:4.9 G2:4.9 Ease of Use Capterra:4.9 Customer Service Capterra:5.0 Pricing $120/mo + $10/mo per user Contracts No contracts. Open data ownership-available to you anytimeNo contracts. Open data ownership. Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions.Free data transfer. 1:1 onboarding manager. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - When we switched from our previous software, our bookings increased by 20%. That alone made the transition worth it. Franky, Owner, WFLYH - The Express Booking feature has been a complete game changer for us (booking clients over the phone). I just send a text and the client fills it out. It makes us look super professional. **Harry D.**Former Boulevard user - Customers even like the software and how easy it is for them to book appointments online. The ease of navigation, learning center and customer support are top notch! I cannot say enough good things about Mangomint. **Nicky S.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___7011507)Day spa owner who switched to Mangomint #### Frequently Asked Questions - ###### How does online booking work in Mangomint? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, Integrations (Shopify, Webhooks, etc.), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-aesthetic-record/ # Mangomint vs. Aesthetic Record Mangomint is the #1 rated salon & spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Sophisticated med spas looking to grow Top Features ## Lightning-fast, beautifully designed with smart features like [Express Booking](https://www.mangomint.com/features/express-booking/)™ and HIPAA-compliant [forms](https://www.mangomint.com/features/integrated-forms/), built with med spas in mind Support ## U.S.-based support from real (human) experts with actual industry experience, responding in under 10 minutes Bottom Line ## Intuitive, all-in-one software that helps you cut costs, save time, and increase profits, without the medical complexity Find out more ## How Mangomint Stacks Up Here's how Mangomint & Aesthetic Record compare based on real user feedback Mangomint Aesthetic Record Overall Rating Capterra:4.9 G2:4.9 Capterra:3.4 G2:5.0 Ease of Use Capterra:4.9 Capterra:3.4 Customer Service Capterra:5.0 Capterra:3.4 HIPAA-Compliant? Pricing $120/mo + $10/mo per user Starting at $12/month/user-average $120 per month Contracts No contracts. Open data ownership-available to you anytimeNo contracts. Open data ownership. No contracts. Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions.Free data transfer. 1:1 onboarding manager. $399 startup & onboarding fees. Training sessions with account setup available for additional fee.$399 startup & onboarding fees. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - Mangomint has been game changer for our office. We are able to see and communicate with patients from all offices and with ease of use creating and scheduling appointments, it has made it seamless. **Katie W.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211),Medical Office Manager - The Express Booking™ feature has been a complete game changer for us \[booking clients over the phone]. I just send a text and the client fills it out. It makes us look super professional. **Harry D.**, Owner of Skin Plus Beauty Medspa #### Frequently Asked Questions - ###### How does Mangomint’s online booking compare to Aesthetic Record’s? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. Aesthetic Record does not require clients to create an account to book but reroutes clients to a separate custom domain to manage bookings. You can learn more about Mangomint’s [Online Booking here](/features/online-booking/) (and see how good it looks). - ###### Is Mangomint HIPAA compliant? Yes! Mangomint maintains [HIPAA compliance](/blog/mangomint-is-now-hipaa-compliant/) (with a signed BAA) to protect sensitive client data. We also include many features businesses need to stay compliant, like storing client data and documents for 7+ years. Reach out to our Support Team to enable HIPAA compliance. - ###### Is Mangomint an EMR/EHR? Yes, Mangomint is an electronic medical record (EMR) with a minimalist, user-friendly interface. We capture all the essential client information aesthetics practices need without turning your dashboard into a complex medical chart. From HIPAA-compliance to forms, charting, and integrated client profiles, our EMR is a comprehensive solution—just without the cluttered, clunky interface. - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts (ever!) or have any hidden fees. Because we don't lock you into a contract, you're free to cancel anytime if you choose to leave and you’ll have full access to your data. - ###### Can I try Mangomint before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What does onboarding and support look like for Mangomint? When you’re ready to make the switch, you’ll be connected with a dedicated manager available to you via phone and video chat. They’ll walk you through the entire onboarding process step-by-step, so you can feel confident using Mangomint right away. Aesthetic Record’s onboarding fee is $399 and requires add-on training sessions. - ###### How does data migration to Mangomint work? Mangomint handles the entire data migration process for free. Your dedicated onboarding manager will map out what data can be migrated and can help you recreate any data that can’t. In most cases, we can transfer your client list, products, and gifts cards. Depending on the circumstances, we may also be able to transfer notes, services, transaction and appointment history, and future appointments. If you’re currently using Aesthetic Record, we can also import your opted-in marketing list. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-aestheticspro/ # Mangomint vs. AestheticsPro Mangomint is the #1 rated salon & spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Modern med spas that want HIPAA-compliant, next-level tools ## Med spas that need EMR and clinical documentation Top Features ## Streamlined design, fast checkouts, and effortless booking-built for medspas ## Focuses on medical charting and clinical use, not med spa-friendly UX Support ## U.S.-based support from real (human) software experts, responding in under 10 minutes ## Support available via phone and email, but less personalized Bottom Line ## Powerful automation tools to boost client retention, cut costs, and increase profits-without legacy software complexities ## Better for medical workflows than client experience or day-to-day usability Find out more ## Want a deeper dive? Here's how Mangomint & AestheticsPro compare based on real user feedback Mangomint AestheticsPro Overall Rating Capterra:4.9 G2:4.9 Capterra:4.4 G2:4.1 Ease of Use Capterra:4.9 Capterra:4.2 Customer Service Capterra:5.0 Capterra:4.5 HIPAA-compliant? Pricing $120/mo + $10/mo per user Starting at $75/user/month-average price $200 per month Contracts No contracts. Open data ownership-available to you anytimeNo contracts. Open data ownership. Monthly contract required Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions, plus access to Learning Center.Free data transfer. 1:1 onboarding manager. Implementation plan and onboarding, including one-on-one sessions. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - From transferring my data over to learning how to use all the functions, \[Mangomint is the] LEAST stressful part of my business. The customizable settings make it so easy to manage my services, business info, and payment processing all in one place. **Tiffany M.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211),Former AestheticsPro user who switched to Mangomint - What I liked about Mangomint the most is that 24 hours later, I was up and running. The team handled everything. I know it took a lot of time and effort-and I was hooked. **Sundar N.**, Beauty Within Medspa #### Frequently Asked Questions - ###### Is Mangomint HIPAA compliant? Yes! Mangomint maintains [HIPAA compliance](/blog/mangomint-is-now-hipaa-compliant/) (with a signed BAA) to protect sensitive client data. We also include many features businesses need to stay compliant, like storing client data and documents for 7+ years. Reach out to our Support Team to enable HIPAA compliance. - ###### Is Mangomint an EMR/EHR? Yes, Mangomint is an electronic medical record (EMR) with a minimalist, user-friendly interface. We capture all the essential client information medical spas need without turning your dashboard into a complex medical chart. From HIPAA-compliance to forms, charting, and integrated client profiles, our EMR is a comprehensive solution—just without the cluttered, clunky interface. - ###### How does Mangomint’s online booking compare to AestheticPro’s? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. Clients book via a Patient Portal for businesses using AestheticsPro. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, Integrations (Shopify, Webhooks, etc.), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-booker/ # Mangomint vs. Booker Mangomint is the #1 rated salon & spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Salons & spas that want effortless tools and zero hidden fees ## Businesses that want lots of features and don't mind extra costs Top Features ## Sleek, fast, and designed for smooth day-to-day operations-no clunky extras ## Diverse feature set, but known for slow load times and surprise fees Support ## U.S.-based support from real (human) software experts, responding in under 10 minutes ## U.S.-based customer support only available to Ultimate plans (starting at $469/month)-outsourced for lower-end plans Bottom Line ## Advanced automation that cuts costs and boosts profits-without nickel-and-diming you ## Expansive feature set, but expect to pay extra for things like text reminders Find out more ## Want a deeper dive? Here's how Mangomint and Booker compare based on real user feedback Mangomint Booker Overall Rating Capterra:4.9 Capterra:4.1 Ease of Use Capterra:4.9 Capterra:4.1 Customer Service Capterra:5.0 Capterra:4.1 Pricing $120/mo + $10/mo per user Starting at $139-average $470 per month Transaction Processing Fees In person: 2.45% + 15¢/transaction Virtual: 2.90% + 30¢/transaction In person: 2.75% (plus additional fees in CAD) Virtual: 3.5% + 15¢/transaction Contracts No contracts. Open data ownership-available to you anytimeNo contracts. Open data ownership. Minimum one-year contract required Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions, plus access to Learning Center.Free data transfer. 1:1 onboarding manager. Onboarding mostly provided via training video library ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - From the very beginning it's been a smooth transition. The whole platform is user friendly and they have a lot to offer. You get a lot more for the money. Since switching, we've been so happy with the ease of use for staff and clients. **Kristen P.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211),Former Booker user who switched to Mangomint - The setup and migration process was very easy. The intuitive software has been a dream. The end user experience has been top notch. Clients really love it! \[Our former software] was very overpriced and its platform was outdated. **Elena M.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211),Former Booker user #### Frequently Asked Questions - ###### How does online booking compare in Mangomint vs. Booker? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. Booker’s online booking can only be embedded on your website via custom web development and API access fees. Clients can also book via the Mindbody app. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### Does Mangomint offer a client marketplace? We don’t offer third-party marketplace so you’re never competing with other businesses for bookings. All client bookings happen directly through your own booking link, and we’ll never take a fee on bookings made in Mangomint. - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-boulevard/ # Mangomint vs. Boulevard Mangomint is the #1 rated salon & spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Sophisticated teams looking to grow ## Larger businesses seeking a marketing-focused tool Top Features ## Customizable features and beautiful interface with full functionality on desktop and mobile ## Strong client management - but otherwise non-customizable features and significant mobile limitations Support ## U.S. based support from real (human) software experts, responding in under 10 minutes ## Chat bot-based service. Human-based support _if_ requested (response times up to 1 day) Bottom Line ## Modern features from online booking to client communications-with no contracts ## Solid feature set but only in structured, contract-based plans Find out more ## Want a deeper dive? Here's how Mangomint & Boulevard compare based on real user feedback. Mangomint Boulevard Overall Rating Capterra:4.9 G2:4.9 Capterra:4.6 G2:4.3 Ease of Use Capterra:4.9 Capterra:4.6 Customer Service Capterra:5.0 Capterra:4.7 Pricing $120/mo + $10/mo per user Starting at $176-average $425 per month Transaction Processing Fees In person: 2.45% + 15¢/transaction Virtual: 2.90% + 30¢/transaction In person: 2.6% + 10¢/transaction Virtual: 3.6% + 10¢/transaction Contracts No contracts & open data ownership-available to you anytimeNo contracts. Open data ownership. One-year contract required. Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions, plus access to Learning Center.Free data transfer. 1:1 onboarding manager. Onboarding fees starting at $495. Partial and full data imports available for a fee.Onboarding fees starting at $495. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - What I liked about Mangomint the most is that 24 hours later, I was up and running **Sundar N.**, Owner of Beauty Within MedspaFormer Boulevard user who switched to Mangomint - The Express Booking feature has been a complete game changer for us (booking clients over the phone). I just send a text and the client fills it out. It makes us look super professional. **Harry D.**Former Boulevard user #### Frequently Asked Questions - ###### How does Mangomint’s online booking compare to Boulevard’s? Both Mangomint and Boulevard allow clients to book online without logging in using a booking overlay added directly to your website. You can fully customize Mangomint’s online booking overlay to match your brand’s logo and colors. With Boulevard, you can add your logo, but you can’t customize the colors. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, Integrations (Shopify, Webhooks, etc.), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-daysmart/ # The fast and beautiful choice for your salon or spa ## Frustrated with Daysmart? Try Mangomint Our intuitive design lets you manage bookings, payments, and reports seamlessly—without delays or outdated tech. Ditch Daysmart’s outdated tech ## Reliable, fast, and beautiful interface Unlike Daysmart, Mangomint delivers a modern, lightning-fast platform that’s as sleek as it is reliable. Simplify your workflow ## Easy access to everything you need Stop fighting clunky and complex software. Mangomint makes everyday tasks like payroll and reviewing reports seamless and frustration-free. [Explore Reporting](/features/reporting/) Engage clients effortlessly ## Automation that works for you and your clients Daysmart’s marketing tools can’t keep up. Our customizable flows make it easy to boost client retention and revenue without lifting a finger. [Explore Marketing & Automation](/features/marketing-and-automation/) No contracts, no headaches ## Clear pricing for growing salons Hidden fees and long-term contracts? Not here. With Mangomint, you get simple, transparent pricing and the freedom to build on your terms. [View plans & pricing](/pricing/) Smooth, hassle-free transition ## Switching has never been easier Switch from Daysmart to Mangomint with 0 headaches. Our team handles everything—from client records to appointments—so you can confidently leave Daysmart behind. Hear it from other salon and spa professionals ## Don’t just take our word for it Rated #1 for User Satisfaction, Mangomint offers an intuitive interface with smart automations and five-star, US-based support—just a click away. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### How does online booking work in Mangomint? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. ## Join 10,000+ salon and spa professionals who switched to Mangomint. ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-fresha/ # Mangomint vs. Fresha Mangomint is the #1 rated salon & spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Sophisticated businesses looking to grow ## Small businesses looking for a minimal solution Top Features ## Premium design and usability. Optimized for speed and efficiency. No hidden fees. ## Subscription-free and low cost options with a large marketplace, but lacking customization Support ## U.S.-based support from real (human) software experts, responding in under 10 minutes ## Limited support via email, operating only between 7AM-7PM Bottom Line ## Advanced tools and automation flows to strengthen client retention, cut costs, and increase profits ## Marketplace for acquiring new clients-but at a 20% commission cost (and a lack of brand control) Find out more ## Want a deeper dive? Here's how Mangomint and Fresha compare based on real user feedback Mangomint Fresha Overall Rating Capterra:4.9 G2:4.9 Capterra:4.8 G2:4.4 Ease of Use Capterra:4.9 Capterra:4.9 Customer Service Capterra:5.0 Capterra:4.8 Pricing $120/mo + $10/mo per user Starting from free listing (with 20% booking commission)-average $130 per month Transaction Processing Fees In person: 2.45% + 15¢/transaction Virtual: 2.90% + 30¢/transaction In person: 2.29% + 20¢/transaction (+10¢/tap) Virtual: 2.79% + 20¢/transaction Contracts No contracts. Open data ownership-available to you anytimeNo contracts. Open data ownership. No contracts Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions, plus access to Learning Center.Free data transfer. 1:1 onboarding manager. Free marketplace listing to get started. Data transfer available ranging from free to higher complexity paid plansFree marketplace listing to get started ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - Exceptional customer service, and beyond that-awesome features, like customizations, Express Booking™, two-way texting and much more! \[Alternatives] charged 20% per text message/email sent and we assumed we would quickly meet a high charge while paying extra **Melissa R.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211) - Mangomint is one of the cleanest, easiest-to-use salon software platforms we've worked with. When we switched from our previous software, our bookings increased by 20%. That alone made the transition worth it. **S. Franky H.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211), We Fucking Love Your Hair #### Frequently Asked Questions - ###### How does Mangomint’s online booking compare to Fresha’s? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. Fresha users must link out to their Fresha marketplace page for booking, and clients must create a Fresha account to book. You can learn more about Mangomint’s [online booking here](https://www.mangomint.com/features/online-booking/) (and see how good it looks). - ###### Does Mangomint offer a client marketplace? We don’t offer third-party marketplace so you’re never competing with other businesses for bookings. All client bookings happen directly through your own booking link, and we’ll never take a fee on bookings made in Mangomint. - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-glossgenius/ # Mangomint vs. GlossGenius Mangomint is the #1 rated salon & spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Salons and spas that want more flexibility as they add staff, services, and locations ## Solo providers that want one simple, low-cost tool to get started Top Features ## Branded login-free online booking, built-in client messaging, marketing automations and reporting ## Streamlined booking and a website all-in-one Support ## Free, U.S.-based support software experts, responding in under 10 minutes ## Support primarily via chat bot Bottom Line ## Built to scale with more customization and a seamless client experience ## A great starting point, but the limits tend to show up as you grow Find out more ## Want a deeper dive? Here's how Mangomint stacks up based on real user feedback. Mangomint GlossGenius Overall Rating Capterra:4.9 G2:4.9 Capterra:4.8 G2:4.0 Ease of Use Capterra:4.9 Capterra:4.8 Customer Service Capterra:5.0 Capterra:4.7 Pricing $120/mo + $10/mo per user 3 plans available: Standard ($28/mo), Gold ($56/mo), Premium ($168/mo)3 plans: $28, $56, or $168/mo Contracts No contracts. Open data ownership-available to you anytimeNo contracts. Open data ownership. No contracts. Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions.Free data transfer. 1:1 onboarding manager. Free data transfer. Access to Gloss University.Free data transfer. Gloss University. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - When we switched from our previous software, our bookings increased by 20%. That alone made the transition worth it. Franky, Owner, WFLYH - So far I feel so great about Mangomint. The onboarding process was so personalized which made it feel really special. I felt like they actually cared about us and our business. Between the user-friendliness, ease in online booking and amazing customer service, this software is a no-brainer for businesses. **Emily D.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6835516)Wellness studio manager who switched to Mangomint - Mangomint is my 3rd software in 9 months and I am obsessed. The user interface is top notch and the features justify the cost. Customers rave about booking online, and the Mangomint team was essential in helping my small business improve retention. **Roberta S.** Owner of Smudge Nail Bar via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___7023839) #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### How does online booking compare in Mangomint vs. GlossGenius? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s fully customizable with your logo and brand colors. GlossGenius offers login-free booking but requires clients to be redirected to your GlossGenius page with minimal branding flexibility. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. ## Join 10,000+ salon and spa professionals who switched to Mangomint. ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-jane/ # Mangomint vs. Jane Mangomint is the #1 rated med spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Growth-focused med spas and beauty businesses that want one platform to scale ## Clinical and multi-disciplinary health practices that need deep charting and insurance billing Top Features ## Modern, fast design with one-tap checkout, login-free online booking, and built-in marketing automation ## Detailed charting and SOAP notes, and integrated insurance billing Support ## Free, U.S.-based support from real (human) software experts, responding in under 10 minutes ## Support team available via phone, chat, and email Bottom Line ## Automation that boosts retention, speeds up checkout, and consolidates your tech stack to grow revenue ## Clinical record-keeping system, but lighter on marketing, automation, and growth tools Find out more ## How Mangomint Stacks Up Here's how Mangomint & Jane compare based on real user interest Mangomint Jane Overall Rating Capterra:4.9 G2:4.9 Capterra:4.8 G2:4.0 Ease of Use Capterra:4.9 Capterra:4.6 Customer Service Capterra:5.0 Capterra:4.8 HIPAA-Compliant? Yes. BAA availableYes. BAA available Yes, plus SOC 2 Type 2, PIPEDA, GDPRYes, plus SOC 2 Type 2, PIPEDA, GDPR Pricing $120/mo + $10/mo per user From $54 (solo) to $99/month, plus per-practitioner fees on team plans Contracts No contracts. Open data ownership-available to you anytimeNo contracts. Open data ownership. No contracts. Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions.Free data transfer. 1:1 onboarding manager. Free data transfer and Account Setup consultation, plus webinars.Free data transfer & setup consult. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - From transferring my data over to learning how to use all the functions, \[Mangomint is the] LEAST stressful part of my business. The customizable settings make it so easy to manage my services, business info, and payment processing all in one place. **Tiffany M.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211),Former AestheticsPro user who switched to Mangomint - What I liked about Mangomint the most is that 24 hours later, I was up and running. The team handled everything. I know it took a lot of time and effort-and I was hooked. **Sundar N.**, Beauty Within Medspa #### Frequently Asked Questions - ###### How does Mangomint’s online booking compare to Jane’s? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. \*\*\*\* By comparison, Jane requires patients to create an account in order to make any appointments. You can learn more about Mangomint’s [Online Booking here](/features/online-booking/) (and see how good it looks). - ###### Is Mangomint HIPAA compliant? Yes! Mangomint maintains [HIPAA compliance](/blog/mangomint-is-now-hipaa-compliant/) (with a signed BAA) to protect sensitive client data. We also include many features businesses need to stay compliant, like storing client data and documents for 7+ years. Reach out to our Support Team to enable HIPAA compliance. - ###### Is Mangomint an EMR / EHR? Yes, Mangomint is an electronic medical record (EMR) with a minimalist, user-friendly interface. We capture all the essential client information medical spas need without turning your dashboard into a complex medical chart. From HIPAA-compliance to forms, charting, and integrated client profiles, our EMR is a comprehensive solution—just without the cluttered, clunky interface. - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts (ever!) or have any hidden fees. Because we don't lock you into a contract, you're free to cancel anytime if you choose to leave and you’ll have full access to your data. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-meevo/ # Mangomint vs. Meevo Mangomint is the #1 rated salon & spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Growing businesses that want premium software without the learning curve ## Teams who want deep customization and don't mind tech-heavy tools Top Features ## Clean interface, fast workflows, and fewer clicks to get more done in less time ## Powerful reporting dashboards, but expect a steep learning curve and lots of setup time Support ## U.S.-based support from real (human) software experts, responding in under 10 minutes ## Chat bot-based service. Human-based support if requested (response times up to 1 day) Bottom Line ## Smart automations and sleek scheduling that don't require an IT degree ## Custom dashboards and widgets but requires more time and tech know-how to manage Find out more ## Want a deeper dive? Here's how Mangomint and Meevo compare based on real user feedback Mangomint Meevo Overall Rating Capterra:4.9 G2:4.9 Capterra:4.4 G2:3.5 Ease of Use Capterra:4.9 Capterra:4.3 Customer Service Capterra:5.0 Capterra:4.6 Pricing $120/mo + $10/mo per user Starting at $139-Must request quote for pricing Transaction Processing Fees In person: 2.45% + 15¢/transaction Virtual: 2.90% + 30¢/transaction In person: 2.6% + 10¢/transaction Virtual: 3.5% + 15¢/transaction Contracts No contracts. Open data ownership-available to you anytimeNo contracts. Open data ownership. One year contract required. Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions, plus access to Learning Center.Free data transfer. 1:1 onboarding manager. Onboarding and training packages available ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - \[Mangomint] has been amazing! Very easy to onboard and they were with me every step of the way. They are the easiest booking software I have ever worked with. You have me as a customer as long as I own my spa! **Michelle D.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211) - The software is easy. The onboarding is efficient. The subscription is saving me money not only in its overall fees but by making it so I can eliminate additional services I was forced to \[use to] run my business. **Sarah E.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211),Former Meevo user who switched to Mangomint #### Frequently Asked Questions - ###### How does Mangomint’s online booking compare to Meevo’s? Both Mangomint and Meevo offer online client booking. Mangomint’s login-free online booking can be added directly to your website. You can fully customize Mangomint’s online booking overlay to match your brand’s logo and colors. Meevo’s online booking sends clients to a portal and requires a login. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-milano/ # Mangomint vs. Milano Mangomint is the #1 rated salon & spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Modern businesses looking to grow with an all-in-one solution ## Businesses more comfortable with basic tools and legacy software Top Features ## Premium design and usability. Complete solution from online booking to reporting to marketing ## Legacy look and feel with basic booking and POS. Outdated flows and automations for marketing tools Support ## U.S.-based support from real (human) software experts, responding in under 10 minutes ## Monday to Saturday support team, with slower response times Bottom Line ## A faster, smarter solution to run your salon or spa-with tools that scale your business ## Familiar legacy system that covers basic needs but struggles to keep up with modern demands Find out more ## Want a deeper dive? Here's how Mangomint and Milano compare based on real user feedback Mangomint Milano Overall Rating Capterra:4.9 G2:4.9 Capterra:n/a G2:n/a Ease of Use Capterra:4.9 Capterra:n/a Customer Service Capterra:5.0 Capterra:n/a Pricing $120/mo + $10/mo per user Starting at $39.95 for online booking. Contact Milano for additional pricing. Contracts No contracts. Open data ownership-available to you anytimeNo contracts. Open data ownership. Monthly contract Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions, plus access to Learning CenterFree data transfer. 1:1 onboarding manager. One-time $495 fee to begin using MilanoOne-time $495 fee ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - Overall, our experience with Mangomint has been really positive. It's a sleek, user-friendly platform that helps us run our studio more efficiently, and we love that the team is responsive to feedback. **Mercedes M.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211) - I've used 5 different salon softwares and \[Mangomint] onboarding was the absolute easiest I've ever experienced. The customer service is top-notch, and the software is aesthetically pleasing for us and our clients, and super easy to use. **Sarah E.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211) #### Frequently Asked Questions - ###### How does online booking work in Mangomint? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-mindbody/ # Say goodbye to outdated software and high fees ## Tired of Mindbody’s old and slow interface? Us too! Mangomint is a modern alternative that’s fast, intuitive, and beautifully designed. Upgrade to software that feels like 2026, not 2010. Software that works seamlessly ## Fast, intuitive scheduling and booking Mangomint's fast, user-friendly interface reduces manual tasks and human errors, allowing you to focus on delivering exceptional client experiences. Seamless booking every time ## Make booking easier for clients and staff Mangomint provides an intuitive, app-free booking experience that integrates directly with your website so clients can book an appointment without downloading an app. [Explore Online Booking](/features/online-booking/) Set pricing your way ## Custom memberships that work for you Mindbody’s rigid memberships don’t work for everyone. Mangomint offers beauty bank credits, tiered discounts, and custom perks that do. [Explore Memberships & Packages](/features/memberships-and-packages/) Payroll made simple ## Streamline payments for your team Mindbody’s payroll system feels restrictive. With Mangomint, you can handle commission structures, hourly wages, and tips, in our easy-to-use and fully embedded system. [Explore Payments & POS](/payments/) Always here when you need us ## Real support from real people Tired of feeling like just another number? With Mangomint, you get friendly, knowledgeable human support—so you’re never left in the dark when you need help. Hassle-free migration from Mindbody ## Switching is easy—and free Migrating from Mindbody? Our team provides free data transfer, seamless onboarding, and dedicated support, so you don’t miss a beat. Hear it from other salon and spa professionals ## Don’t just take our word for it Rated #1 for User Satisfaction, Mangomint offers an intuitive interface with smart automations and five-star, US-based support—just a click away. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### How does online booking compare in Mangomint vs. Mindbody? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. Clients must login to a Mindbody account in order to book an appointment via the Mindbody app. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### Does Mangomint offer a client marketplace? We don’t offer third-party marketplace so you’re never competing with other businesses for bookings. All client bookings happen directly through your own booking link, and we’ll never take a fee on bookings made in Mangomint. - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. ## Join 10,000+ salon and spa professionals who switched to Mangomint. ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-phorest/ # Mangomint vs. Phorest Mangomint is the #1 rated salon & spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Growing businesses looking for software that balances functionality and ease ## Multi-provider businesses looking for a basic all-in-one solution Top Features ## Flexible solutions for booking, reporting, marketing, and more-available across devices ## Focus on loyalty, referrals and reporting-but slow-to-update and limitations by device type Support ## U.S.-based support from real (human) software experts, responding in under 10 minutes ## Dedicated Salon Manager-with wait times up to 72 hours Bottom Line ## Customizable, modern features in a clean interface ## Emphasis on client retention-but an outdated interface and limited customizations Find out more ## Want a deeper dive? Here's how Mangomint & Phorest compare based on real user feedback Mangomint Phorest Overall Rating Capterra:4.9 G2:4.9 Capterra:4.8 G2:4.4 Ease of Use Capterra:4.9 Capterra:4.7 Customer Service Capterra:5.0 Capterra:4.8 Pricing $120/mo + $10/mo per user Starting at $99-Must request quote for pricing Transaction Processing Fees In person: 2.45% + 15¢/transaction Virtual: 2.90% + 30¢/transaction In person: 2.6% + 10¢/transaction Virtual: 3.1% + 15¢/transaction Contracts No contracts. Open data ownership-available to you anytimeNo contracts. Open data ownership. One-year contract required Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions, plus access to Learning Center.Free data transfer. 1:1 onboarding manager. Onboarding and setup included with plan pricingOnboarding and setup included. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - My overall experience is a 10/10. Our onboarding specialist was incredible and always there to help no matter the time of day or how simple my question was. Mangomint is very elegant and easy to use. **Tyler G.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211),Former Phorest user who switched to Mangomint - Mangomint is one of the cleanest, easiest-to-use salon software platforms we've worked with. When we switched from our previous software, our bookings increased by 20%. That alone made the transition worth it. **S. Franky H.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211), We Fucking Love Your Hair #### Frequently Asked Questions - ###### How does online booking compare in Mangomint vs. Phorest? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. While Phorest’s online booking also lives on your website, it requires clients to create a login. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-rosy/ # Mangomint vs. Rosy Mangomint is the #1 rated salon & spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Growing salons & spas that need speed, style, and smart automation ## Small salons looking for a basic, budget-friendly setup Top Features ## Polished, powerful tools for booking, client retention, automation, and more ## Simple, affordable scheduling and management tools-but outdated interface and limited advanced features Support ## U.S.-based support from real (human) software experts, responding in under 10 minutes ## Slow and less tailored support available via chat or phone Bottom Line ## All-in-one software designed to scale without slowing you down ## Great entry-level option, but lacks the horsepower to support growing businesses Find out more ## Want a deeper dive? Here's how Mangomint and Rosy compare based on real user feedback Mangomint Rosy Overall Rating Capterra:4.9 G2:4.9 Capterra:4.6 G2:4.6 Ease of Use Capterra:4.9 Capterra:4.7 Customer Service Capterra:5.0 Capterra:4.4 Pricing $120/mo + $10/mo per user Starting at $39/month for a single user Transaction Processing Fees In person: 2.45% + 15¢/transaction Virtual: 2.90% + 30¢/transaction RosyPay rates available on request. Contracts No contracts. Open data ownership-available to you anytimeNo contracts. Open data ownership. No contracts Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions, plus access to Learning Center.Free data transfer. 1:1 onboarding manager. Free data transfer and dedicated manager assignedFree data transfer. Dedicated manager. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - \[Mangomint's] super easy to navigate for my extremely busy job. Makes organizing and prioritizing much much more efficient! \[I love] the detailed customization for each business **Ellie K.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211),Former Rosy user who switched to Mangomint - From our staff, to our clients, everyone has seen it as an upgrade for our business. \[Mangomint] has made us more efficient as a company and we cannot express enough gratitude for their quality customer care. **Megan C.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211) #### Frequently Asked Questions - ###### How does Mangomint’s online booking compare to Rosy’s? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. \*\*\*\* Rosy’s online booking is only available if you purchase their payment processing. It sends clients to a new booking page and requires clients to make a username and password to book. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-square/ # Mangomint vs. Square Mangomint is the #1 rated salon & spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Growing teams needing premium features built specifically for salons & spas ## Solopreneurs or small teams looking for broad features Top Features ## Industry-specific features like client profiles & intake forms in a sleek, easy-to-use interface ## Wide variety of features, but not built for salons and spas Support ## U.S.-based support from real (human) software experts, responding in under 10 minutes ## No live chat available. Mostly help desk and forum-based Bottom Line ## Features actually built for growing salons, spas, and med spas ## Lots of features for starting out but limited for businesses looking to grow Find out more ## Want a deeper dive? Here's how Mangomint and Square compare based on real user feedback Mangomint Square Overall Rating Capterra:4.9 G2:4.9 Capterra:4.5 G2:4.3 Ease of Use Capterra:4.9 Capterra:4.5 Customer Service Capterra:5.0 Capterra:4.3 Pricing $120/mo + $10/mo per user Starting from free base plan for solos—average $45 per month Transaction Processing Fees In person: 2.45% + 15¢/transaction Virtual: 2.90% + 30¢/transaction In person: 2.6% + 10¢/transaction Virtual: 2.9% + 30¢/transaction Contracts No contracts & open data ownership—available to you anytime.No contracts. Open data ownership. No contracts. Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions, plus access to Learning Center.Free data transfer. 1:1 onboarding manager. Predominantly self-guided. Additional support services available for a fee—contact sales for pricing.Predominantly self-guided. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - I run my whole business through Mangomint. Love the integrated forms and automatic notifications my clients get. We have implemented the new Flow feature and have gotten 10 new 5-star reviews in a week. **Jess C.** via Capterra,former Square user who switched to Mangomint - My team finds \[Mangomint] very easy to navigate and we appreciate how easy it is to transition to Mangomint. They are constantly improving and launching new features. Highly recommend! **Lisa B.** via Capterra,med spa owner and former Square user who switched #### Frequently Asked Questions - ###### How does online booking compare in Mangomint vs. Square? Both Mangomint and Square allow clients to book online without logging in using a booking overlay added directly to your website. You can fully customize Mangomint’s online booking overlay to match your brand’s logo and colors. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### What types of businesses use Mangomint? Mangomint's used by [salons](/solutions/hair-salon-software/), [spas](/solutions/spa-software/), [med spas](/solutions/medical-spa-software/), and other beauty businesses. We're the top-rated software in the industry on G2 and Capterra. We offer industry-specific tools like [forms and charting](/features/integrated-forms/), [membership and package](/features/memberships-and-packages/) sales, and [staff management](https://www.mangomint.com/features/staff-management/) that supports commission, booth rental, and more. By comparison, as an industry-agnostic solution, Square does not offer these same features. - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How much does Mangomint cost? Are there hidden fees? Mangomint pricing starts at $165/month with optional add-on features available like [forms](https://www.mangomint.com/features/integrated-forms/), [phone calls & texting](https://www.mangomint.com/features/call-text-chat/), and [payroll processing](https://www.mangomint.com/features/payroll-processing/). With no hidden fees, you'll always know exactly what you're paying. Square offers a free solution for solo providers and team plans range from $29-69 per location, plus add-ons for email & SMS marketing, loyalty plans, and payroll. You can compare Mangomint plans on our [Pricing page](https://www.mangomint.com/pricing/). - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-vagaro-now/ # Mangomint vs. Vagaro Mangomint is the #1 rated salon & spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Growing teams needing premium features and functionality ## Solopreneurs or small teams on a budget with basic operational needs Top Features ## Premium design and usability. Optimized for speed and efficiency ## Wide variety of features, but slow and lacking refinement Support ## U.S. based team with deep expertise. Fully staffed, responding in under 10 minutes ## Hard-to-reach, outsourced call center team Bottom Line ## Premium features to _actually_ make you more profit, rated #1 for Ease of Use by G2 ## Lots of features for a cheap price but with unreliable functionality Find out more ## Want a deeper dive? Here's how Mangomint & Vagaro compare based on real user feedback. Mangomint Vagaro Overall rating Capterra:4.9 G2:4.9 Capterra:4.7 G2:4.6 Ease of use Capterra:4.9 Capterra:4.6 Customer service Capterra:5.0 Capterra:4.6 Pricing $120/mo + $10/mo per user Starting at $30-average $120 per month Processing fees In person: 2.45% + 15¢/transaction Virtual: 2.90% + 30¢/transaction In person: 2.2% + 19¢/transaction Virtual: 3.5% + 15¢/transaction Contracts No contracts & open data ownership-available to you anytimeNo contracts. Open data ownership. No contracts. Vagaro maintains your client data via required client loginsNo contracts. Vagaro maintains your data. Getting started Free data transfer. Dedicated manager assigned for 1:1 sessions, plus access to Learning CenterFree data transfer. 1:1 onboarding manager. Free data transfer. Predominantly self-guided set-up through webinars and online coursesFree data transfer. Self-guided set-up. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - \[Mangomint] is extremely intuitive, fast, reliable and totally user friendly. Their online booking allows clients to book straight from your website - making booking easy and streamlined (getting you more appointments). **Emily D.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6835516)former Vagaro user who switched to Mangomint - \[Mangomint] transferred all my data from the past 2 years in literally a day. Their customer service and system is amazing. My clients think it's so much easier than the system I was using before. **Martina C.**, Owner of Martina Caruso Makeup and Hair,former Vagaro User who switched to Mangomint #### Frequently Asked Questions - ###### How does Mangomint’s online booking compare to Vagaro’s? Mangomint’s login-free online booking overlay can be added directly to your website, so clients never have to leave your website to book with you. It’s also fully customizable with your logo and brand colors. Vagaro requires clients to login to their platform in order to book an appointment—whether they are booking via your website or through Vagaro’s marketplace. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### Does Mangomint offer a client marketplace? We don’t offer third-party marketplace so you’re never competing with other businesses for bookings. All client bookings happen directly through your own booking link, and we’ll never take a fee on bookings made in Mangomint. - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/switch-from-zenoti/ # Mangomint vs. Zenoti Mangomint is the #1 rated salon & spa software by Capterra and G2. Here's why it might be the right choice for you. Great for ## Growing, human-sized\* salons and spas \*1-10 locations ## Enterprise-sized salon and spas with many locations Top Features ## Intuitive, streamlined features that save you time running your business ## Extensive feature set, but with a steep learning curve Support ## U.S.-based support from real (human) software experts, responding in under 10 minutes ## Primarily ticket-based support (or non-human AI bot), with slower response times Bottom Line ## Solutions that work from day 1 for bookings, payments, reporting, and more-without tech headaches ## Extensive system for large businesses needing heavy customization (and can manage complexity) Find out more ## Want a deeper dive? Here's how Mangomint and Zenoti compare based on real user feedback Mangomint Zenoti Overall Rating Capterra:4.9 G2:4.9 Capterra:4.4 G2:4.3 Ease of Use Capterra:4.9 Capterra:4.4 Customer Service Capterra:5.0 Capterra:4.6 Pricing $120/mo + $10/mo per user Starting at $400 per month Transaction Processing Fees In person: 2.45% + 15¢ Virtual: 2.90% + 30¢/transaction In person: 2.45% + 10¢ Virtual: 2.95% + 10¢/transaction Contracts No contracts. Open data ownership-available to you anytimeNo contracts. Open data ownership. One-year contract required. Getting Started Free data transfer. Dedicated manager assigned for 1:1 sessions, plus access to Learning Center.Free data transfer. 1:1 onboarding manager. Zenoti University training available. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - I love Mangomint! It's easy to use and really helps keep my business organized. I love how easy the email templates are as well. My clients love the two-way texting for keeping in contact. **Sabrina C.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6770211),Former Zenoti user who switched to Mangomint - The support and the features that Mangomint has has allowed us to be as successful as we are, and we recognize that. I recommend it to other owners. **Clay M.**, Atomic Tattoos #### Frequently Asked Questions - ###### How does online booking compare in Mangomint vs. Zenoti? Both Mangomint and Zenoti offer customizable, branded online booking solutions that allow clients to book from your website. Mangomint’s online booking overlay is login-free, while Zenoti users are required to login to book. You can learn more about Mangomint’s [online booking here](/features/online-booking/) (and see how good it looks). - ###### How does Mangomint help beauty businesses grow? Mangomint’s advanced features help beauty businesses boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book on your website in just a few clicks, reducing drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? Features like [automated marketing flows](/features/automated-flows/), [offers](/features/offers-and-discounts/), and [memberships](/features/memberships-and-packages/) help increase rebooking and client retention. - ###### How does Mangomint’s system perform? Mangomint is fast and reliable: every interaction in Mangomint takes under 1 second and without outages. It’s also fully functional on both desktop and mobile, so you can run your business on-the-go. According to [The Salon Business](https://thesalonbusiness.com/boulevard-software-review/), Boulevard users have reported that the mobile app is “buggy” and includes several low ratings on iOS and Android. Have a question about using the software, set up, or ways to automate your business? Our support team responds in under 10-minutes (which is why we’ve ranked #1 for Customer Support by [G2](https://www.g2.com/products/mangomint/reviews) and [Capterra](https://www.capterra.com/p/187593/Mangomint/) since 2022). - ###### Does Mangomint support multi-location businesses? Yes, Mangomint supports multi-location businesses, including customers that have 15+ locations. Learn more about multi-location support [here](/features/multi-location/). - ###### How much does Mangomint cost? Mangomint costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I try Mangomint for free before signing up? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support. This is free for all businesses switching to Mangomint. - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated from your current software and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews vs. other software? You can find reviews real businesses using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated hair salon and spa software with 4.9 stars on Capterra and G2. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/go/v-mavens/ # Live in full color👩‍🎤 ## Hey Maven, we’ve been watching you We're big fans of your vivids salon.
Your vibe, your values, everything about your business. We'd love to offer you a free two-year subscription of Mangomint salon software, with no strings attached. [Book a Call](https://calendly.com/mangomint/maven-welcome) > We started in Square lifetimes ago but switched to Mangomint. The customer service is amazing and that's what I love the most. Plus, Mangomint builds features quickly and my stylists love it. > > Brett ForemanPony Studios Co. The Maven Offer ## Why we picked you We understand what you're probably wondering. What's the catch, right? Out of hundreds of salons in the curly & wavy space, you stood out to us because we think you're pretty cool (and Maven material). **Enjoy two years of Mangomint salon software, on us, unconditionally.** Want a sneak peek of Mangomint in action? Check out how Marmalade Salon integrated our booking feature on their site! [Mangomint at Marmalade](https://marmaladesalon.com/) The Maven Partnership ## Pony Studios Co. x Mangomint We're proud to have Pony Studios Co. among our Mavens roster. We've teamed up for awesome content and events so far, and we'd be honored to do something like this with you, too! Check out some cool tips from Pony Studios' Brett Foreman and Corinna Hernandez on leveraging their tech stack, led by Mangomint, for big success and glowing reviews. ✨ [Interview with Pony Studios Co.](https://www.youtube.com/watch?v=JAqmJXTRtew) --- URL: https://www.mangomint.com/learn/activating-phone-calls/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Enabling Phone Calls](/learn/help-articles/phone-calls-and-texting/enabling-phone-calls/) # Activating Phone Calls To activate phone calls, you must be an Admin user, and you will need to use the Mangomint mobile app on your phone instead of using a desktop. In the Mangomint mobile app, tap the **Clients** icon to open the **Clients** app. Tap the blue phone icon at the bottom right of the screen to begin the activation process. Once you begin the activation process, the first screen will include a video for you to view that covers how phone calls work in Mangomint. **Note: ** You can also scan a QR code on desktop to go directly to the first screen of the activation process on your phone. To scan the QR code, open the **Settings** app and select **Business Setup > Phone Numbers**. In the **Manage phone calls through Mangomint** section, select **Get Started** and scan the QR code. Make sure you have the Mangomint mobile app installed on your phone and are logged in before scanning the QR code. Tap **See how it works** and tap **Next** to go through a few screens that cover how phone calls work in Mangomint. On the final screen, tap **Get started** to continue the activation process. As part of the activation process, you will be able to select which staff members should have access to make and receive calls. Once the activation process is complete, phone calls will be activated for all your [locations](/learn/business-setup-locations/) and [local phone numbers](/learn/adding-phone-numbers/). Once phone calls are activated, learn how you can: - [Enable staff members for phone calls as needed](/learn/enabling-staff-members-for-phone-calls/) - [Update phone and voicemail settings](/learn/updating-voicemail-settings/) - [Verify your business for calls & texts](/learn/verifying-your-business-for-calls-and-texts/) - [Make](/learn/making-phone-calls/) and [receive](/learn/receiving-phone-calls/) calls ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/add-a-new-client/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client List](/learn/help-articles/clients/clients-list/) # Adding and Deleting Clients - - - You can add new clients in the **Clients** app, and when creating an appointment from the calendar. Clients will also be added to your client list when they: - Book an appointment [online](/learn/help-articles/online-booking/). This can include clients who enter their information online, but do **not** finish booking after being prompted for their [credit card information](/learn/how-can-i-require-a-credit-card-for-online-booking/) or a [pre-payment/deposit](/learn/how-to-require-a-prepayment-for-online-booking/). To help keep track of these types of clients, you can [create an automated flow](/learn/building-and-activating-a-flow/) using the **Client created** trigger. Make sure to apply the **Client attributes > Created by > Online** [condition](/learn/client-filters-for-automated-flows/) to the trigger. - Submit an [external form](/learn/creating-form-templates/). ## Link copiedAdding new clients in the Clients appLink copied To create a new client in the **Clients** app, select **Add Client**. If [client ownership](/learn/advanced-settings-client-ownership/) is enabled, you can select the staff member who owns the client from the **Owner** dropdown. Learn more about the [client details you can add for each client](/learn/client-details/). ## Link copiedAdding new clients when creating an appointmentLink copied To create a new client from the calendar, enter the client's name and select **Add Client**. Once you enter the client's information and select **Create**, the client will be added to your client list, even if the appointment isn't booked. ## Link copiedDeleting clientsLink copied To delete a client, you must be an Admin user, or you must have the [Can delete and merge clients](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the client details and select **Delete** from the "..." menu. Select **Delete** to delete the client. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/add-a-new-count/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Cash Drawer](/learn/help-articles/payments/cash-drawer/) # Adding a New Count to the Cash Drawer Adding a new count to the cash drawer allows you to **reset** your previous cash drawer balance. The new count will be used as the new starting balance. We recommend adding a new count every morning. You can also add a new count at the beginning of every shift. This will make it easier to determine when discrepancies occur, which is helpful when [reconciling the cash drawer](/learn/cash-drawer-daily-close-out/) at the end of the day. ## Link copiedAdding a new count to the cash drawerLink copied To add a new count to the cash drawer, open the **Cash Drawer** app and select **New Count**. You can enter either the number of bills and coins, or enter the total amount in the **Other** field. - **Expected:** The amount that the physical cash drawer should have based on the previous cash drawer balance, cash payments, cash refunds, pay-ins, and pay-outs. - **Actual:** The new count. - **Difference:** The difference between **Expected** and **Actual**. If there is a difference, recount the money carefully to rule out any simple counting errors. If there is still a difference after completing a recount, the [Cash Drawer Activity report](/learn/payment-reports/) can help you track cash drawer activity. Document any overages or shortages for your records. Enter any optional notes if needed and select **Complete Count** to add the new count. ## Link copiedDeleting a count from the cash drawerLink copied Once a new count is added to the cash drawer, it cannot be edited, but it **can** be deleted, which is helpful if there was an error in the count. Only the most recent count can be deleted. To delete the most recent count from the cash drawer, you must be an Admin user. Open the **Cash Drawer** app and select the most recent count. Select the three-dot menu and select **Delete**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/add-booking-link-to-google-business-profile/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) # Add Booking Link to Google Business Profile Adding your online booking link to your [Google Business Profile](https://www.google.com/business/) can help clients easily book appointments when they search for you on Google. To find your online booking link, open the **Settings** app and select** Online Booking > Setup & Integration**. Once you've copied your online booking link, learn how you can [add it to your Google Business Profile](https://support.google.com/business/answer/6218037?sjid=1311739651370426971-NA). Visit the [Google Business Profile Help Center](https://support.google.com/business/?hl=en\&sjid=1311739651370426971-NA#topic=4596754) to learn more about updating your Google Business Profile. You can also [watch our video](https://youtu.be/4wGZKYb9GnU) to learn more about Google Business Profile and how you can ensure clients find your business when searching for your services on Google. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/add-categories-and-services/ [Home](/learn/) [Services](/learn/help-articles/services/) # Creating Services - - - To create and manage services, you must be an Admin user, or you must have the [Can manage service settings](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedCreating service categoriesLink copied To create a service, you must first create the service category. For example, you can create a service category called **Haircuts**, and add a Signature Haircut, Bang Trim, and Kid's Cut as services. To create a service category, open the** Services** app and select **Add Category**. Enter the category name and select **Create**. You can make a service category only accessible in online booking through a direct link. This can be helpful for temporary service specials, or if you need to limit online booking access. To make a service category only accessible in online booking through a direct link, select the category and go to the **Advanced** tab. Select **Edit** and enable the **Only show in online booking with direct link** toggle. ## Link copiedCreating servicesLink copied To create a service, open the** Services** app and select **Add Service**. Enter the service details and select **Create**. The table below provides more information on the different settings available when creating services. | Service setting | Description | | ---------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Service name** | The service name. Make sure each service name can be understood independently. Clients will only see the **service name** in their notifications, not the **service category** name. | | **Price** | The default service price. The price can later be [customized for individual staff members](/learn/link-services-to-staff-members/) or adjusted per location in the service's **Locations** tab. | | **Charge tax** | Enable this toggle to [charge sales tax for this service](/learn/business-setup-locations/). | | **Duration** | The default service duration. The duration can later be customized for individual [staff members](/learn/link-services-to-staff-members/) or [clients](/learn/client-specific-service-durations/). | | **Has processing time** | Enable this toggle to set default [processing and finishing times](/learn/processing-finishing-and-buffer-times/) for this service. These times can later be [customized for individual staff members](/learn/link-services-to-staff-members/). | | **Has buffer time** | Enable this toggle to set [buffer time](/learn/processing-finishing-and-buffer-times/) for this service. | | **Additional options > This service uses products** | Enable this toggle to [add product usage to this service](/learn/adding-product-usage-to-a-service/). | | **Additional options > This is a group service** | Enable this toggle to [create a group service](/learn/creating-a-group-service/). | | **Additional options > Requires no staff (resources only)** | Enable this toggle to [create a service that doesn't require staff members](/learn/creating-services-with-resource-requirements-only-no-staff-required/). | | **Additional options > Requires two staff members** | Enable this toggle to require two staff members for this service. This setting is useful for services where two staff members are required for the **same** client, such as a mani/pedi combination service. | | **Additional options > This service has a commission deduction** | This toggle is only visible to Admin users. Enable this toggle to add a pre or post-commission deduction to this service. | Once you've created the service, learn how you can: - [Create service customizations](/learn/help-articles/services/service-customizations/) - [Assign the service to staff members](/learn/link-services-to-staff-members/) - [Enable the service for online booking](/learn/enable-services-for-online-booking/) ## Link copiedReordering servicesLink copied To control the order in which service categories and services appear in online booking, open the **Services** app and drag and drop each service category and service name. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/add-new-pay-in-or-pay-out/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Cash Drawer](/learn/help-articles/payments/cash-drawer/) # Adding a New Pay-In or Pay-Out to the Cash Drawer Pay-ins and pay-outs allow you to add and take out money from the cash drawer **outside** of sales. Cash sales and cash refunds do **not** need to be added as pay-ins or pay-outs, as those update your current count automatically. Learn more about using pay-outs when [closing out the cash drawer](/learn/cash-drawer-daily-close-out/). ## Link copiedAdding a new pay-in to the cash drawerLink copied To add money to the cash drawer, open the **Cash Drawer** app and select **New Pay-In**. Enter the amount and an optional description. Select **Save & Record** to add the pay-in and update your current count. ## Link copiedAdding a new pay-out to the cash drawerLink copied To take out money from the cash drawer, open the **Cash Drawer** app and select **New Pay-Out**. You can enter either the **Amount to pay out** or **Amount after pay-out**. - **Amount to pay out:** The amount you are taking out from the cash drawer. - **Amount after pay-out:** The amount that is staying in the cash drawer after the pay-out. Select **Save & Record** to add the pay-out and update your current count. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/add-to-a-clients-account-balance/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Account Balances](/learn/help-articles/clients/client-account-balances/) # Add to a Client's Account Balance - - - To enable client account balances, you must be an Admin user. Open the **Settings** app and go to **Business Setup > Advanced Settings > Client Account Balances**. This step only needs to be completed once. Once you've enabled client account balances, you can: - Make a deposit into a client's account balance - Adjust a client's account balance manually - Use an automated flow to add to a client's account balance You can also [create an account balance membership plan](/learn/create-an-account-balance-membership-plan/) that allows clients to add money to their account balance every billing period instead of receiving redeemable services. To view a client's account balance, select the **Wallet** tab in the client details or use the [Client Account Balances](/learn/client-account-balances-reports/) reports. ## Link copiedMake a deposit into a client’s account balanceLink copied You can make a deposit into a client’s account balance during checkout or via the client details. ### Link copiedMake a deposit during checkoutLink copied To make a deposit into a client’s account balance during checkout, begin the checkout as you normally would. Select **More > Account Balance**. Enter the amount to add to the account balance. Complete the checkout as you normally would. Once the payment is complete, the client’s account balance will be updated. ### Link copiedMake a deposit via the client detailsLink copied To make a deposit into a client’s account balance via the client details, you must be an Admin user, or you must have the [Can start a checkout and modify sales](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the client details and select the **Wallet** tab. Select **Add to balance**. Enter the amount to add to the account balance and select **Continue to sale**. Complete the checkout as you normally would. Once the payment is complete, the client’s account balance will be updated. ## Link copiedAdjust a client’s account balance manuallyLink copied You can increase or decrease a client’s account balance manually without completing a payment. This can be helpful if you need to add (i.e. credit) a specific amount to a client's account balance as a reward, gift, etc. To adjust a client’s account balance manually, you must be an Admin user, or you must have the [Can manually adjust client account balances](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the client details and select the **Wallet** tab. Select **Adjust balance**. Enter the details and select **Confirm** to update the client’s account balance. If you enter a note, it will display when [viewing the client's account balance history](/learn/faq-client-account-balances/#can-i-view-a-clients-account-balance-history). ## Link copiedUse an automated flow to add to a client's account balanceLink copied You can use an [automated flow](/learn/help-articles/automated-flows/) to add to a client's account balance. This can be helpful if you'd like to automatically add (i.e. credit) a specific amount to a client's account balance when specific events occur, such as when a client completes a certain number of appointments. For example, you can set up a flow that automatically adds $20 to the client's account balance as a loyalty reward when the client completes at least 5 appointments. When building your flow, select **Advanced Options > Add to account balance** to specify the amount to add to the client's account balance. When [viewing the client's account balance history](/learn/faq-client-account-balances/#can-i-view-a-clients-account-balance-history), the name of the flow will be included for reference. **Note: ** The **Add to account balance** step does **not** require marketing credits. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-a-form-to-an-existing-appointment/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) [Creating & Requesting Forms](/learn/help-articles/forms-and-charting/creating-and-requesting-forms/) # Adding a Form to an Existing Appointment Once a client or staff member form template is enabled, you can manually add the form to existing appointments. To add a form to an existing appointment, select the appointment on the calendar. Select **Add a Form** from the "..." menu to add the form. If you add a client form, you can: - [Resend notifications to the client](/learn/faq-calendar-and-appointments/#how-do-i-resend-client-appointment-notifications). The notifications will include the form for the client to complete. - Select **Send Request** next to the form in the appointment details. This will send the client a text message with a link to complete the form. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-a-staff-member/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) # Adding and Inviting Staff Members - - - To add staff members, you must be an Admin user, or you must have both the [Can manage staff members](/learn/staff-member-permissions/) permission and **Can manage billing** toggle enabled in your **Staff Member** settings. To add a staff member, open the **Staff Members** app and select **Add Staff Member**. The table below provides more information on the different settings available when adding or editing staff members. | Staff member setting | Description | | ---------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **First & Last name** | The staff member’s first and last name that will appear in online booking. | | **Email** | The staff member’s email address where they will receive their email invitation to create their Mangomint login. They will use this email to log in to Mangomint and reset their password. | | **Phone** | The staff member’s phone number (optional). | | **Gender** | The staff member’s gender that will be used for the [gender options](/learn/adjusting-staff-selection-options-in-online-booking/) in online booking. | | **User type** | The staff member’s user type. Admin users usually include business owners and managers who should have all [permissions](/learn/staff-member-permissions/) enabled. Normal users usually include service providers and front desk staff members who should **not** have all permissions enabled. | | **Can manage billing** | This toggle is only visible to Admin users, and it can only be enabled by Admin users who have it enabled in their own profile. Enable this toggle if the staff member should be allowed to manage your Mangomint subscription via the [Subscription screen](/learn/updating-your-mangomint-subscription/), including updating add-ons, [adding payroll workers](/learn/adding-staff-members-to-your-payroll/), etc. Available for Admin and Normal users. For Normal users, does not allow [updating the subscription payment method](/learn/updating-your-mangomint-subscription/#updating-your-subscription-payment-method) once the subscription has started. | | **Time clock PIN** | The staff member’s [time clock PIN](/learn/help-articles/staff-members/time-clock/) they will use to clock in and out. | | **Is service provider** | Enable this toggle if the staff member is a service provider. You must enable this toggle to [assign services to the staff member](/learn/link-services-to-staff-members/). | | **Enable in online booking** | Available if **Is service provider** is enabled. You can disable **Enable in online booking** to disable this service provider in online booking. | | **Additional options > Require a credit card in online booking** | Available if **Enable in online booking** is enabled. You can disable **Require a credit card in online booking** if you don't need to collect credit cards for services booked with this staff member online. | | **Additional options > Can be assigned to product sales** | Available if **Is service provider** is disabled. You can enable **Can be assigned to product sales** if this staff member should be eligible to be assigned to product sales. | Once you select **Create** to add the staff member, you can select **Send** to send them an email invitation so they can create their Mangomint login. If you are still setting up your account, we recommend you don't invite staff members until your account setup is complete. If you select **Not Now**, you can invite the staff member later by selecting **Send invite**. ## Link copiedAdding staff member profile photosLink copied After adding a staff member, you can add their profile photo by selecting the pencil icon next to their avatar. Here's an example of how staff profile photos appear in online booking: ## Link copiedEnable or disable staff members in online bookingLink copied When adding or editing a staff member, if the **Is service provider** toggle is enabled, you can enable or disable the staff member in online booking by using the **Enable in online booking** toggle. Learn how you can also [enable or disable specific services in online booking for a staff member](/learn/link-services-to-staff-members/). ## Link copiedReordering staff membersLink copied To control the order in which staff members appear on the calendar and in online booking, open the **Staff Members** app and drag and drop each staff member’s name. Learn more about [staff selection options in online booking](/learn/adjusting-staff-selection-options-in-online-booking/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-and-splitting-tips/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Tips/Gratuity](/learn/help-articles/sales-and-checkout/tips-gratuity/) # Splitting Tips Between Staff Members For sales with multiple staff members, tips will be automatically split according to the services each staff member performs (default split). For example, John performs a $50 haircut, and Sara performs a $100 color. If the client leaves a $30 tip, $10 would go to John, and $20 would go to Sara. Instead of using the default split, you can select **custom split** to enter a specific tip amount for each staff member. Learn how you can also [assign a portion of a tip to an assistant](/learn/how-to-assign-tips-to-assistants/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-dns-records-to-bluehost/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) [Using a Custom Email Address](/learn/help-articles/campaigns/using-a-custom-email-address/) # Adding DNS Records to Bluehost To [send emails from a custom email address](/learn/sending-marketing-emails-from-a-custom-address/), you will need to copy your DNS records from Mangomint into your domain provider’s DNS settings. If Bluehost is your domain provider, this article covers how to copy your DNS records from Mangomint into Bluehost. ## Link copiedAdding DNS records to BluehostLink copied To copy your DNS records from Mangomint into Bluehost, log in to Bluehost and select **Domains**. In the **Advanced Tools** section, select **Manage** next to **Advanced DNS Records**. Select **Add Record**. In Mangomint, locate the **Type** for the DNS record and select that same type in Bluehost. Select **Other Host** in the **Refers to** field. In Mangomint, copy the **Host** for the DNS record and paste it into the **Host Name** field in Bluehost. In Mangomint, copy the **Value** for the DNS record and paste it into the **Alias to** field in Bluehost. Select **1 Hour** in the **TTL** field. Select **Add** to add the DNS record to Bluehost. Repeat this process to copy your remaining DNS records from Mangomint into Bluehost. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-dns-records-to-godaddy/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) [Using a Custom Email Address](/learn/help-articles/campaigns/using-a-custom-email-address/) # Adding DNS Records to GoDaddy To [send emails from a custom email address](/learn/sending-marketing-emails-from-a-custom-address/), you will need to copy your DNS records from Mangomint into your domain provider’s DNS settings. If GoDaddy is your domain provider, this article covers how to copy your DNS records from Mangomint into GoDaddy. ## Link copiedAdding DNS records to GoDaddyLink copied To copy your DNS records from Mangomint into GoDaddy, log in to GoDaddy and go to **Domain > Manage DNS**. Select **Add New Record**. In Mangomint, locate the **Type** for the DNS record and select that same type in GoDaddy. In Mangomint, copy the **Host** for the DNS record and paste it into the **Name** field in GoDaddy. In Mangomint, copy the **Value** for the DNS record and paste it into the **Value** field in GoDaddy. Select **Save** to add the DNS record to GoDaddy. Repeat this process to copy your remaining DNS records from Mangomint into GoDaddy. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-dns-records-to-squarespace/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) [Using a Custom Email Address](/learn/help-articles/campaigns/using-a-custom-email-address/) # Adding DNS Records to Squarespace To [send emails from a custom email address](/learn/sending-marketing-emails-from-a-custom-address/), you will need to copy your DNS records from Mangomint into your domain provider’s DNS settings. If Squarespace is your domain provider, this article covers how to copy your DNS records from Mangomint into Squarespace. ## Link copiedAdding DNS records to SquarespaceLink copied To copy your DNS records from Mangomint into Squarespace, log in to Squarespace and select **Domains** next to your website. Select your Squarespace-managed domain. Select **DNS**. Select **Add Record** in the **Custom records** section. In Mangomint, locate the **Type** for the DNS record and select that same type in Squarespace. In Mangomint, copy the **Host** for the DNS record and paste it into the **Name** field in Squarespace. In Mangomint, copy the **Value** for the DNS record and paste it into the **Alias Data** field in Squarespace. Select **Save** to add the DNS record to Squarespace. Repeat this process to copy your remaining DNS records from Mangomint into Squarespace. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-dns-records-to-wix/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) [Using a Custom Email Address](/learn/help-articles/campaigns/using-a-custom-email-address/) # Adding DNS Records to Wix To [send emails from a custom email address](/learn/sending-marketing-emails-from-a-custom-address/), you will need to copy your DNS records from Mangomint into your domain provider’s DNS settings. If Wix is your domain provider, this article covers how to copy your DNS records from Mangomint into Wix. ## Link copiedAdding DNS records to WixLink copied To copy your DNS records from Mangomint into Wix, log in to Wix and go to **Settings > Domains**. Select **Manage DNS records** next to your domain. In Mangomint, locate the **Type** for the DNS record and select **Add Record** in the corresponding section in Wix. In Mangomint, copy the **Host** for the DNS record and paste it into the **Host name** field in Wix. In Mangomint, copy the **Value** for the DNS record and paste it into the **Value** field in Wix. Select **Save** to add the DNS record to Wix. Repeat this process to copy your remaining DNS records from Mangomint into Wix. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-gift-up-on-your-website/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) [Gift Up! Integration](/learn/help-articles/integrations/gift-up-integration/) # Adding Gift Up! to Your Website Adding the Gift Up! checkout to your website allows clients to buy gift cards without leaving your website. The following setup guides provide steps for adding the Gift Up! checkout to your website. To view all available setup guides, go to your [checkout installation settings](https://giftup.app/installation) in your Gift Up! account. - [GoDaddy](https://giftup.app/installation/godaddy) - [Squarespace](https://giftup.app/installation/squarespace) - [Shopify](https://giftup.app/installation/shopify) - [Weebly](https://giftup.app/installation/weebly) - [Wix](https://giftup.app/installation/wix) - [WordPress](https://giftup.app/installation/wordpress) If you need help adding Gift Up! to your website, please contact chat support. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-internal-notes-in-a-conversation/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Communication](/learn/help-articles/clients/client-communication/) # Adding Internal Notes in a Conversation When [viewing conversations](/learn/viewing-conversations/), you can add internal notes that are **not** visible to the client. Internal notes will only be visible to staff members who have permission to view the conversation. To add internal notes in a conversation, you must be an Admin user, or you must have the following [permissions](/learn/staff-member-permissions/) enabled in **Staff Member** settings: - **Can view individual conversations: **Allows you to view conversations for clients who are visible to you. - **Can view all conversations: **Allows you to view conversations for all clients via the **Inbox **app. - **Can send messages: **Allows you to add internal notes in conversations that are visible to you. ## Link copiedAdding internal notes in a conversationLink copied You can add internal notes in a conversation from the appointment details, client details, and **Inbox** app, as shown below. Appointment details: Client details: **Inbox** app: To add an internal note in a conversation, select **Note**. As you type the note, typing indicators display to other staff members who are viewing the same conversation. This allows staff members to see who is currently typing, which can help prevent multiple staff members from adding notes at the same time. Learn how you can also use [mentions](/learn/using-mentions-in-conversations/) to notify specific staff members if something needs their attention within the conversation. Once an internal note is added, you can see the exact date and time that it was added by hovering over the timestamp using a desktop. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-notes-in-mangomint/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) [Mangomint Basics](/learn/help-articles/getting-started-with-mangomint/mangomint-basics/) # Adding Notes in Mangomint - - - - You can add the following notes in Mangomint: - **Client notes:** Client notes can be added to a client's profile. - **Timeline notes:** Timeline notes can be added directly to a client's timeline. - **Appointment notes:** Appointment notes can be added to specific appointments. - **Sale notes:** Sale notes can be added to specific sales. ## Link copiedClient notesLink copied Client notes (also called global notes) are comments or reminders added to a client's profile that are **internal only** and **not** visible to the client. Client notes are useful for things like client allergies or other important information about the client. Client notes appear prominently when booking, viewing, or checking out an appointment for the client. These notes are not connected to a specific appointment or date. To add client notes, go to the client details and add the notes in the **Notes** section. After adding client notes, the notes will appear when booking, viewing, or checking out an appointment for the client. ## Link copiedTimeline notesLink copied Timeline notes have a date, appear in chronological order on the client's timeline, and can have attached files such as photos or PDF documents. These notes can be used to keep track of color formulas, product recommendations, etc. Timeline notes are **internal only** and **not** visible to the client. When adding a timeline note, you can use the current date, or select a different date. Once the timeline note is added, you can edit or print the note using the "..." menu on the note. ## Link copiedAppointment notesLink copied Appointment notes are comments or reminders added to a specific appointment. To add appointment notes to an existing appointment, select the appointment on the calendar. Select the pencil icon to edit the appointment. Add the notes in the **Add an appointment note** field and select **Save Changes**. After saving your changes, an appointment icon displays to indicate the appointment has notes. This appointment icon also displays if a client adds a comment to their appointment via online booking. Appointment notes will also appear on the client timeline. ## Link copiedSale notesLink copied Sale notes are comments or reminders added to a specific sale. To add sale notes to a sale, open the **Sales** app and select the sale. Select **Add Notes** from the "..." menu. Add the notes and select **Save**. Sale notes will also appear on the client timeline. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-online-booking-to-your-website/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) # Adding Online Booking to Your Website After [enabling online booking](/learn/enabling-online-booking/), you can add online booking to your website. By integrating online booking with your website, your online booking will open in an overlay so clients can book appointments without leaving your website. **Note: ** If your website builder does not support the online booking overlay, you can still add your online booking link to your website. When clients click the link, online booking will open in a separate browser tab instead of in an overlay. The Mangomint team is available to complete your online booking integration for you. If you would like to complete the integration yourself, follow the steps in this article, or follow the steps in one of the following articles for popular website builders: - [Adding Online Booking to a Shopify Website](/learn/setting-up-online-booking-for-a-shopify-website/) - [Adding Online Booking to a Squarespace Website](/learn/setting-up-online-booking-for-a-squarespace-website/) - [Adding Online Booking to a Wix Website](/learn/setting-up-online-booking-for-a-wix-website/) - [Adding Online Booking to a WordPress Website](/learn/setting-up-online-booking-for-a-wordpress-website/) ## Link copiedIntegrating online booking with your websiteLink copied To integrate online booking with your website, you must be an Admin user. Open the **Settings** app and select** Online Booking > Setup & Integration**. Copy your script tag. Paste your script tag in the HTML header section of your website. Once you’ve added your script tag to the HTML header section of your website, copy your booking link and use it as the URL for any booking buttons/links on your website to complete the integration. Learn more about [online booking from the client’s perspective](/learn/online-booking-from-the-clients-perspective/), including how clients can book appointments through online booking. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-phone-numbers/ [Home](/learn/) [Business Setup](/learn/help-articles/business-setup/) [Phone Numbers](/learn/help-articles/business-setup/phone-numbers/) # Adding and Changing Phone Numbers To manage your phone numbers, including adding phone numbers, you must be an Admin user. Open the **Settings** app and select** Business Setup > Phone Numbers**. ## Link copiedAdditional phone numbersLink copied By default, your account includes one phone number that is used for all your [locations](/learn/business-setup-locations/) to send: - [Text messages](/learn/sending-and-receiving-text-messages/) - [Automated text messages](/learn/help-articles/automated-messages/) - [Non-marketing flow text messages](/learn/flow-message-types/) If you have multiple locations, you can add multiple phone numbers. This allows each location to have its own number. You can also assign multiple locations to the same number. Using multiple phone numbers can be helpful if you have: - Locations in different area codes. - Staff members who should only have access to conversations for specific locations. By assigning locations to different phone numbers, staff members will only have access to conversations for the locations enabled for them in **Apps > Staff Members > Locations**. Learn more about [managing your messages when using multiple phone numbers](/learn/using-multiple-phone-numbers/). ### Link copiedAdding a local phone numberLink copied You can add up to one local phone number for each physical and virtual location. This number will be used for [text messages](/learn/sending-and-receiving-text-messages/), [automated text messages](/learn/help-articles/automated-messages/), and [non-marketing flow text messages](/learn/flow-message-types/). To add a local phone number, you must be an Admin user. Open the **Settings** app and select** Business Setup > Phone Numbers**. Select **Add a phone number **and complete the required steps to add the number. You will be able to select a number from the available options and assign it to your locations. ### Link copiedAdding a marketing phone numberLink copied You can add one marketing phone number for all your locations. This phone number will be used for [text message campaigns](/learn/create-and-send-a-text-message-campaign/) and [marketing flow text messages](/learn/flow-message-types/). This ensures that if clients unsubscribe from marketing texts, they won’t be unsubscribed from appointment-related texts such as booking confirmations and appointment reminders. To add a marketing phone number, you must be an Admin user. Open the **Settings** app and select** Business Setup > Phone Numbers**. Select **Add a marketing phone number** and complete the phone number registration process. You will need certain information about your business to complete the registration process, including your business EIN and website address. You must enter your active business website (not your online booking link). After completing the registration process for a marketing phone number: - An approval process will be completed through our carrier partner. This approval process can take up to several days. Once the approval process is complete, you may begin using your marketing phone number. If there are any additional delays in the approval process, our support team will contact you. - Clients will be able to [opt in to marketing texts](/learn/client-eligibility-for-marketing-messages/#opting-clients-in-or-out-of-marketing-messages). ## Link copiedChanging a phone numberLink copied **Important: ** If you change a phone number, the previous number will stop working immediately. You will not be able to restore the previous number. To change a phone number, you must be an Admin user. Open the **Settings** app and select** Business Setup > Phone Numbers**. Select the three-dot menu and select **Change number**. You will be able to choose a new number from the available options. Learn how you can also [transfer (port) your phone number to Mangomint from another carrier](/learn/transferring-your-phone-number-to-mangomint/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-product-usage-to-a-service/ [Home](/learn/) [Services](/learn/help-articles/services/) [Product Usage](/learn/help-articles/services/product-usage/) # Adding Product Usage to a Service To track inventory for products used during a service and charge clients based on the products used, you will need to add **product usage** to the service. ## Link copiedBefore you beginLink copied Before you add product usage to your services, we recommend [reviewing your products in the Products app](/learn/setting-up-products-for-product-usage/) to confirm how your **product stock levels** and **product prices** are set up. This will ensure you can accurately track stock changes and charge clients the correct price when completing checkouts with product usage. ## Link copiedAdding product usage to a serviceLink copied To add product usage to a service, you must be an Admin user, or you must have the [Can manage service settings](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Services** app and select the service that uses products. In the **Details** tab, select **Edit**. Select **Additional options**. Enable the **This service uses products** toggle and select **Save**. In the **Product Usage** tab, select **Add product** to add product usage to the service. Specify the product usage details and select **Save**. - You can specify whether the product is **required **or **optional **for this service. If a product is required, it will be automatically added to the checkout. If a product is optional, it can be manually added to the checkout. Optional products are helpful for services where the client can choose between different products, or for products that are only used sometimes during this service. - **Use custom price: **Enable this toggle to charge a custom price that is different from the product’s price in the **Products **app. This is helpful if this product is used in multiple services and is a different price depending on the service. You can also set the custom price to $0 if clients should not be charged for this product (i.e. you only need to track stock changes). - **Set a minimum quantity: **Enable this toggle to set a minimum quantity for this product. This will require staff members to enter at least this quantity at checkout. This quantity will **not **be automatically entered as the default quantity at checkout. To set a default quantity, use the **Set a default quantity **toggle. - **Set a maximum quantity: **Enable this toggle to set a maximum quantity for this product. This will ensure staff members cannot enter more than this quantity at checkout. - **Set a default quantity: **Enable this toggle to set a default quantity for this product that will be automatically entered at checkout. This is helpful if this service uses a certain number of this product by default. This setting also eliminates the need for staff members to manually enter the default quantity every time this service is checked out. - **Hide from receipt:** Enable this toggle to hide this product (including product name and units used) from receipts. This is helpful for backbar products that should not be shown on receipts, such as syringes or gloves. **Important: ** A product’s price will be **in addition** to any base price for the service. For example, if a product is $12 per unit, and the staff member enters 2 units at checkout, the service price will be automatically **increased** by $24. Additionally, because the product price is added to the **service price** at checkout, the assigned staff member will earn **service commission** on the service total instead of product commission. Once you’ve added product usage to the service, learn how you can [check out the service](/learn/completing-a-checkout-with-product-usage/) and enter the number of units used at checkout. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-resource-requirements-to-services/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Resources](/learn/help-articles/calendar/resources/) # Adding Resource Requirements to Services After [creating a resource](/learn/creating-resources/), you can add the resource as a requirement for a service. To add a resource requirement to a service, you must be an Admin user, or you must have the [Can manage service settings](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the** Services** app and select the service. Select the **Resources** tab and select **Add resource requirement**. Select a resource group and specify which resources from the group can be used to fulfill this resource requirement. - **All resources:** Any resource from the selected group can be used to fulfill this resource requirement. If you select this option, keep in mind that any resources added to this resource group in the future will also fulfill this resource requirement. - **Specific resources:** Select which resource(s) can be used to fulfill this resource requirement. If you select two resources, **either** resource can fulfill this requirement. To require **both** resources, you will need to separate them into two different resource groups and add them both as separate requirements. Specify if other clients should be able to book any remaining resource capacity. - **Allow remaining capacity to be booked: **Use this for shared resources like saunas, where multiple clients can use it at the same time. - **Don't allow remaining capacity to be booked: **Use this for private resources like rooms, where only one appointment can use it at a time. Select **Save** to add the resource requirement to the service. To add another resource requirement, select **Add resource requirement**. Once a resource requirement is added to a service, the system will automatically check during the booking process to see if the resource requirement can be fulfilled. - If the resource is available, it will be automatically assigned. - If the resource is unavailable, a message will be displayed in the appointment details indicating the resource is unavailable. In online booking, clients cannot book the service if the resource is unavailable. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adding-staff-members-to-your-payroll/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) [Running Payroll](/learn/help-articles/payroll-processing-for-employers/running-payroll/) # Adding and Removing Staff Members from Your Payroll After [signing up for Payroll Processing](/learn/signing-up-for-payroll-processing/), you can add and remove staff members from your payroll as needed. ## Link copiedAdding a staff member to your payrollLink copied To add a staff member to your payroll, you must be an Admin user. Begin by [adding the staff member to your Payroll Processing add-on](/learn/updating-your-mangomint-subscription/#updating-your-subscription-add-ons). You can also contact chat support to request that a staff member be added to your **Payroll Processing **add-on. Once your add-on is updated, open the** Staff Members** app and select the staff member. Select the **Compensation** tab. Select **Sign Up** to send the staff member an email with a link where they can enter their payroll details, including their direct deposit information. Once you select **Sign Up**, the staff member’s Payroll Processing status will be updated to **Invited**. A list of the staff member's required payroll details will be displayed until the staff member completes their onboarding. If you prefer to enroll the staff member in Payroll Processing yourself instead of having the staff member complete the email invitation, you can select **Complete payroll setup**. This allows you to enter the staff member’s payroll details on their behalf. Once the staff member’s Payroll Processing status is **Active**, they will be automatically included in your default pay group. If you do not have a default pay group, you must manually add the staff member to a pay group to pay the staff member via Payroll Processing. To view or edit your pay groups, open the **Settings** app and select **Business Setup > Payroll > Account settings**. Select **Edit** next to **Pay groups**. ## Link copiedRemoving a staff member from your payrollLink copied Before removing (terminating) a staff member from your payroll, make sure you’ve paid the staff member for their final days of work. Once you remove a staff member from your payroll, you cannot process payroll for them. To remove a staff member from your payroll, you must be an Admin user. Open the **Staff Members** app and select the staff member. Select the **Compensation** tab. Select **Terminate**. Confirm that you have paid the staff member for their final days of work and select **Continue**. Specify the following termination details. - **Termination reason: **The reason for termination (e.g. Voluntary or Involuntary). - **Termination date: **The staff member’s last date of employment. You can only select up to the current date. Terminations cannot be scheduled for a future date. - **Notes: **Optional notes about the termination. Select **Terminate**. Once the termination is submitted, the staff member will be removed from your **Payroll Processing** add-on. You will no longer be charged the $8 monthly fee for the staff member. **Note: ** Your **Payroll Processing** add-on will be updated at the time the termination is submitted. It will **not** be updated retroactively, even if the staff member’s selected termination date was in the past. Once the termination is submitted, you can [archive the staff member's profile](/learn/archiving-staff-members/) if needed. You can also **edit the termination details** or **rehire the staff member** from the staff member’s **Compensation** tab if needed. Rehiring a staff member will add the $8 monthly fee back to your Mangomint subscription. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adjust-the-quantities-of-remaining-services-on-a-clients-membership/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Client Memberships](/learn/help-articles/memberships/managing-clients-memberships/) # Adjust the Service Quantities on a Client’s Membership You can manually adjust the quantity of remaining services (and [product usage](/learn/help-articles/services/product-usage/)) on a client’s service-based membership as needed. This can be helpful if: - A client requests a refund for the current billing cycle and you need to remove the remaining services. - You are transferring a client’s membership from a previous scheduling software and their previous membership has remaining services. To manually adjust the quantity of remaining services or product usage on a client’s service-based membership, you must be an Admin user, or you must have the [Can manage memberships](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. [Open the client's membership details](/learn/how-to-find-a-clients-membership/) and select the pencil icon to update the quantities as needed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adjusting-online-booking-preferences/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) # Online Booking Preferences - - - - - - - - To adjust your online booking preferences, you must be an Admin user. Open the **Settings** app and go to** Online Booking > Preferences**. ## Link copiedTime restrictionsLink copied You can specify the **Maximum advance booking days** and **Minimum prior time required** for online booking. - If the maximum advance booking days is 90, clients can only book appointments that are within 90 days of the current date. - If the minimum prior time required is 15 minutes, clients must book a 4 PM appointment by 3:45 PM. If there's availability for the selected services **within** the minimum prior time, you can enable the **Show prompt to call or email** toggle to let clients know they can call or email for availability. ## Link copiedAvoid gaps between appointmentsLink copied When enabled, online booking will only offer times that avoid creating gaps between appointments in a staff member's schedule. Times will always be offered in online booking that are directly next to existing appointments, regardless of your avoid gaps settings. - **Don't allow gaps larger than:** Set the maximum gap allowed between appointments. For example, you may want to avoid gaps larger than 1 hour. - **Don't allow gaps smaller than:** Set the minimum gap allowed between appointments. For example, you may want to avoid gaps smaller than 30 minutes. This helps keep any gaps between appointments consistent in size, which can help ensure those gaps will not be too small to fit a new appointment if needed. With the **Avoid gaps between appointments** setting: - If a service requires two staff members, gaps will be avoided in both staff members' schedules. - If a service requires a staff member **and** resources, gaps will be avoided based only on the staff member's schedule. - If there are existing appointments outside of the staff member's work hours or **within** time blocks, these appointments will not be taken into account when avoiding gaps. **Note: ** The** Avoid gaps between appointments **setting does **not** apply to [group appointments](/learn/help-articles/calendar/group-appointments/) or [services that only require resources](/learn/creating-services-with-resource-requirements-only-no-staff-required/). ### Link copiedTime blocksLink copied Specify how time blocks should be treated when avoiding gaps. - **Ignore time blocks:** Select this option if time blocks should **not** be treated the same as appointments when avoiding gaps. With this option, appointments will **not** cluster around time blocks. This means the times directly before and after a time block will **not** be offered, even if they are available. - **Same as appointments:** Select this option if time blocks **should** be treated the same as appointments when avoiding gaps. With this option, appointments **will** cluster around time blocks. This means the times directly before and after a time block **will** be offered if they are available. ### Link copiedDays with no appointmentsLink copied Specify which times should be offered on days with no appointments, regardless of existing time blocks. - **Offer all available times:** Select this option to offer any available time on days with no appointments, regardless of existing time blocks. Once the first appointment is booked, gaps will be avoided based on your settings. - **Only offer the first and last time of each shift:** Select this option to only offer the first and last available time **per shift** in the staff member’s schedule. Once the first appointment is booked, gaps will be avoided based on your settings. ### Link copiedBookings with multiple service providersLink copied If the **Allow multiple services** setting is enabled, specify how multi-provider bookings should be treated when avoiding gaps. - **Same as single provider bookings:** Select this option if multi-provider bookings should be treated the same as single-provider bookings when avoiding gaps. With this option, gaps will be avoided in all service providers' schedules, which may limit appointment availability. - **Allow gaps:** Select this option to **allow** gaps for multi-provider bookings. Clients can book any available time in each service provider's schedule, even if that time creates gaps between appointments. ## Link copiedAllow multiple servicesLink copied When enabled, clients can book appointments with multiple services through online booking. For group appointments, each client in the group can book multiple services. ## Link copiedAllow booking the same service multiple timesLink copied This setting can only be enabled if the **Allow multiple services** setting is enabled. When enabled, clients can book the same service multiple times in a single appointment through online booking. This is helpful for clients who would like to stack or extend their services, and it allows clients to select different [customizations](/learn/help-articles/services/service-customizations/) for each service. ## Link copiedOnly allow single staff memberLink copied When the **Allow multiple services** setting is enabled, the **Only allow single staff member** setting will only allow clients to book multiple-service appointments with a single staff member. Appointments with services that are performed by different staff members will not be allowed through online booking. ## Link copiedShow "Book for someone else" sectionLink copied When enabled, clients can enter an additional first and last name when booking online if they are booking for someone else. The additional client's name will display on the calendar, but the appointment will be booked under the booking client's name. ## Link copiedCollect photos during bookingLink copied When enabled, clients will have the option to upload up to three photos in online booking that will be attached to their appointment. ## Link copiedAllow clients to join waitlistLink copied When enabled, clients can join the [waitlist](/learn/help-articles/calendar/intelligent-waitlist/) through online booking. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adjusting-staff-selection-options-in-online-booking/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) # Staff Selection Options in Online Booking - - - - To adjust how staff members appear in online booking and customize staff selection settings, open the **Settings** app and select** Online Booking > Staff Selection**. ## Link copiedRandomize staff orderLink copied When enabled, staff members will appear in random order in online booking. If this setting is disabled, staff members will appear in the same order as your [Staff Member settings](/learn/adding-a-staff-member/#reordering-staff-members). ## Link copiedShow gender optionsLink copied When enabled, **Female only** and **Male only** options will display in online booking. ## Link copiedShow "Anyone" optionLink copied When enabled, an **Anyone** option will display in online booking. This is helpful for clients who do not have a preference for who will perform the service. ## Link copiedAnyone & Male/Female staff assignmentsLink copied When clients select the **Anyone**, **Female only**, or **Male only** options in online booking, you can specify whether staff members should be assigned randomly or based on their [order in Staff Member settings](/learn/adding-a-staff-member/#reordering-staff-members). Enable the **Exclude some staff members** toggle to exclude specific staff members when the **Anyone**, **Female only**, or **Male only** options are selected in online booking. **Note: ** If a staff member is excluded from the **Anyone**, **Female only**, or **Male only** options in online booking, they will **also** be excluded from the **Anyone** option for the [waitlist](/learn/how-to-use-the-intelligent-waitlist/). This includes waitlist entries created by staff members or through online booking. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/adjusting-the-service-quantities-in-a-package/ [Home](/learn/) [Packages](/learn/help-articles/packages/) # Adjusting the Service Quantities in a Package This article covers how to: - Adjust the quantity of remaining services (and [product usage](/learn/help-articles/services/product-usage/)) in a client’s package. - Change or remove the expiration date on a client’s package. ## Link copiedAdjusting the quantity of remaining services in a packageLink copied To manually adjust the quantity of remaining services or product usage in a client’s package, you must be an Admin user, or you must have the [Can manage packages](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Packages** app or select the **Packages** tab in the [client details](/learn/client-details/). Select **Adjust Quantities** from the "..." menu. Update the quantities as needed and select **Save**. ## Link copiedChanging the expiration date on a packageLink copied You can change or remove the expiration date on a client's package if needed. Changing a package's expiration date can be helpful if you’d like to **extend the expiration date** to give the client more time to redeem their services or [product credits](/learn/using-memberships-and-packages-with-product-usage/). To change or remove the expiration date on a client’s package, you must be an Admin user, or you must have the [Can manage packages](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Packages** app or select the **Packages** tab in the [client details](/learn/client-details/). Select the pencil icon next to the expiration date to change or remove the date as needed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/advanced-settings-automated-messages/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) # Advanced Settings: Automated Messages - - - To adjust automated message settings, open the **Settings** app and select** Automated Messages > Advanced Settings**. ## Link copiedAlways Show Staff Name in NotificationsLink copied When an appointment is booked without requesting a specific staff member, the staff member's name will not be included in any automated messages to the client such as booking confirmations or reminders. Enable this toggle if the staff member's name should always be included in automated messages. ## Link copiedAuto-Close Inactive ConversationsLink copied Specify the number of days after which to automatically close inactive [conversations](/learn/viewing-conversations/). ## Link copiedText Message Auto-ResponseLink copied Enable this toggle to set up an automatic reply for text messages. Clients will receive this automatic reply if they text you or if they respond to one of your automated texts, including flow text messages sent from your [marketing phone number](/learn/adding-phone-numbers/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/advanced-settings-client-ownership/ [Home](/learn/) [Business Setup](/learn/help-articles/business-setup/) # Advanced Settings: Business Setup - - - - To adjust advanced business settings, including client ownership settings, open the **Settings** app and select** Business Setup > Advanced Settings**. ## Link copiedClient OwnershipLink copied You can use the client ownership settings if your business has [booth renters](/learn/transitioning-to-booth-renter-model/) and you'd like to keep client lists separate. ### Link copiedEnable client ownershipLink copied When client ownership is enabled, a staff member can be assigned as the “owner” of a client. This allows staff members to only have access to their own clients. All other staff members’ clients will be hidden. - When the client ownership setting is first enabled, all existing clients will remain as is (no owner will be assigned). - If a staff member owns a client, that client can still book with another staff member. Duplicate client records can be created to allow assigning a different owner to each client record. Learn more about [assigning owners to clients via the client details](/learn/client-details/). ### Link copiedOnline booking ownership assignmentLink copied When enabled, the selected service provider will be assigned as the owner of new clients who book through online booking. This only applies to newly created clients. ## Link copiedWork schedule overlapLink copied For staff members who work at more than one location, allow their work schedules to overlap across multiple locations. ## Link copiedCustom email addressLink copied [Set up a custom email address](/learn/help-articles/campaigns/using-a-custom-email-address/) for email campaigns and flow emails. You will need to connect your domain with Mangomint using custom DNS records. ## Link copiedClient account balancesLink copied Enable this toggle to allow clients to have an account balance that can be used as a payment method and refund option. Learn more about [client account balances](/learn/help-articles/clients/client-account-balances/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/advanced-settings-payments-checkout/ [Home](/learn/) [Payments](/learn/help-articles/payments/) # Advanced Settings: Payments & Checkout - - - - - - - - - - To adjust payment and checkout settings, you must be an Admin user. Open the **Settings** app and select** Payments & Checkout > Advanced Settings**. ## Link copiedCustom Payment MethodsLink copied Add custom payment buttons to the checkout to track additional payment types like Venmo or PayPal in your reports. You can separate each payment type with a comma. ## Link copiedTip ButtonsLink copied Customize the tip percentage buttons shown during checkout. You can separate each percentage with a comma. Enable the **Hide tip buttons** toggle to hide the tip percentage buttons on the Front Desk Display, during Client Self Checkout, and when [taking payments with a card reader connected to an iPhone or iPad](/learn/how-to-take-payments-with-the-card-reader-direct-connection/). Only custom tip amounts will be allowed. Tip percentage buttons will still be displayed on the **Payments** screen. **Note: ** Tip percentages are based on services only (not products). For example, for a checkout with a $100 haircut and a $35 product, if the client selects 20%, the tip would be $20 (20% of $100). ## Link copiedTip OptionsLink copied When enabled, clients will be asked for a tip when [checking out at the Front Desk Display](/learn/how-to-take-payments-with-the-front-desk-display/), during Client Self Checkout, and when [taking payments with a card reader connected to an iPhone or iPad](/learn/how-to-take-payments-with-the-card-reader-direct-connection/). If tips are enabled for product-only sales, customers will need to enter a custom tip amount instead of selecting a tip percentage. ## Link copiedSignature OptionsLink copied When enabled, clients will be asked for a signature when [checking out at the Front Desk Display](/learn/how-to-take-payments-with-the-front-desk-display/) and when [taking payments with a card reader connected to an iPhone or iPad](/learn/how-to-take-payments-with-the-card-reader-direct-connection/). We recommend enabling this setting as it can help with fighting [disputes](/learn/payment-disputes/). ## Link copiedClient Self CheckoutLink copied When enabled, clients can complete payments from their phone. Clients will be sent a text message with a link to add a tip, complete the payment, and view their receipt. Learn more about [Client Self Checkout](/learn/client-self-check-out/). ## Link copiedCheck PaymentsLink copied Enable this toggle to add a **Check** payment button to the checkout. ## Link copiedChange Calculator for Cash PaymentsLink copied Enable this toggle to show a change calculator when taking cash payments. ## Link copiedReceipt PreviewLink copied When enabled, a detailed receipt preview will be shown to clients on your Front Desk Display when [taking payments via the Front Desk Display](/learn/how-to-take-payments-with-the-front-desk-display/) and when [taking cash payments](/learn/calculating-change-for-cash-transactions/). Receipt previews include all line items in the sale and any [custom fees](/learn/help-articles/sales-and-checkout/custom-fees/). ## Link copiedRequire Staff AssignmentsLink copied When enabled, a staff member must be assigned to the specified line items to complete a checkout. This setting is helpful if staff member compensation is commission-based or if you need to track which sales are completed by each staff member. ## Link copiedReceipt SettingsLink copied Specify whether service providers should be displayed on the receipt, and add custom text that will be displayed at the bottom of the receipt. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/apply-a-discount-during-checkout/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Completing Sales & Checkouts](/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/) # Apply a Discount During Checkout You can manually apply discounts during checkout, including: - Price discount - Percentage discount - Price discount plus an additional percentage discount You can also set up discounts through [offers](/learn/help-articles/offers/) that can be manually or automatically applied to eligible checkouts. ## Link copiedApply a discount during checkoutLink copied To manually apply a discount during checkout, select **Change price** next to the service. Enter the modified price, percentage discount, or a combination of both. Select **Apply** and complete the checkout as you normally would. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/applying-an-offer/ [Home](/learn/) [Offers & Discounts](/learn/help-articles/offers/) # Applying an Offer - - - - - Once you [create and enable an offer](/learn/creating-an-offer/), the offer will be applied during checkout based on the offer settings. Offers can be applied in multiple ways, including: - Apply an offer manually - Apply an offer via an offer code in online booking - Apply an offer automatically You can also [apply multiple offers to the same checkout](/learn/applying-an-offer/#apply-multiple-offers-to-the-same-checkout). ## Link copiedApply an offer manuallyLink copied To apply an offer manually during checkout, begin the checkout as you normally would. Select **More > Offer** and choose from the available offers. If there are no items in the checkout eligible for the applied offer, the applied offer will have no effect. The offer will display a message indicating why the discount was not applied. ## Link copiedApply an offer via an offer code in online bookingLink copied To apply an offer via an offer code in [online booking](/learn/online-booking-from-the-clients-perspective/), clients can enter the offer code in the **Promo code** field. Once the client enters the offer code, the offer will be saved with their appointment. During checkout, the offer will be applied automatically. If a [full pre-payment](/learn/how-to-require-a-prepayment-for-online-booking/) is required, the discount will be applied during online booking. ## Link copiedApply an offer automaticallyLink copied If you [create an offer](/learn/creating-an-offer/) that is applied automatically during checkout, you can view the details of the applied offer, including the discount amount. ## Link copiedApply multiple offers to the same checkoutLink copied You can only apply **one** offer to each line item. If a line item is eligible for multiple offers, the offer with the higher discount will be used. In the example below, the **Facial Special** and **Loyalty Discount** offers were applied to the two line items in the sale. The sale was _also_ eligible for a sale-level offer. When the sale-level offer was applied, the previous discounts were removed because the sale-level offer resulted in a higher overall discount, which can be viewed by selecting **Go To Payments**. ## Link copiedView the details of an applied offerLink copied You can view the details of an applied offer during checkout by selecting **View details**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/approving-a-form-submission/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) [Managing Form Submissions](/learn/help-articles/forms-and-charting/managing-form-submissions/) # Approving a Form Submission When [creating form templates](/learn/creating-form-templates/), you can specify whether a form needs to be reviewed and approved once submitted. This can be helpful for med spas if a medical director or doctor needs to sign off on a form after it’s submitted. ## Link copiedSetting up a form to require approvalLink copied To create and modify form templates, you must be an Admin user, or you must have the [Can manage form templates](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. To set up a form to require approval, open the **Forms** app and select **Manage templates**. Select the form that requires approval. In the **Details** tab, select which type of approval is required. - **Review required:** The staff member must approve the form submission by selecting an **Approve** button. - **Review & signature required:** The staff member must approve the form submission by adding their signature. The staff member will have the option to either type or hand-draw their signature. To only allow a hand-drawn signature, enable the **Require hand-drawn signature** toggle. When selecting which staff member(s) can approve the form submission, you can select specific staff members for each [location](/learn/business-setup-locations/). If you select multiple staff members for a location, **any** of those staff members can approve the form submission. ## Link copiedApproving a form submissionLink copied In the **Forms** app, form submissions that require approval have a status of **Needs Review**. You can select **Options** to filter the **Forms** app by form submission status, form template, and more. If you are the selected approver for a form template, you can approve a form submission by reviewing the information and selecting **Approve** or **Sign for Approval**. Once approved, the form submission will change from **Needs Review** to **Completed** in the **Forms** app. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/archiving-staff-members/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) # Deactivating & Archiving Staff Members You can **deactivate** and **archive** staff members. While both options are similar, deactivated staff members **are** included in reports, unlike archived staff members. | Deactivating vs. Archiving | Login Access | Reports | Billing | | ------------------------------- | ----------------------------------------------------------------------- | ------------------------------------------------------------------ | ---------------------------------------------------------------------------------- | | **Deactivating a staff member** | Deactivating a staff member will remove their login access immediately. | Deactivated staff members **are** included in reports. | Deactivated staff members are not included in your Mangomint subscription billing. | | **Archiving a staff member** | Archiving a staff member will remove their login access immediately. | Archived staff members are **not** included in reports by default. | Archived staff members are not included in your Mangomint subscription billing. | **Note: ** If you need to archive a staff member, we recommend deactivating them first. This way, if they are ever unarchived, they will return as Deactivated, giving you a chance to make any updates without having to add them back to your subscription billing. ## Link copiedDeactivating & reactivating staff membersLink copied To deactivate or reactivate a staff member, you must be an Admin user, or you must have both the [Can manage staff members](/learn/staff-member-permissions/) permission and [Can manage billing](/learn/adding-a-staff-member/)** **toggle enabled in your **Staff Member **settings. To deactivate a staff member, open the **Staff Members** app and select the staff member to deactivate. Select the three-dot menu and select **Deactivate**. Once the staff member is deactivated: - They will not be able to log in to Mangomint. - They will not be included in your Mangomint subscription billing. - They **will** be included in reports. - They will not be available for new appointments. - They cannot be edited unless you reactivate them. To reactivate a staff member, open the **Staff Members** app and select the staff member to reactivate. Select the three-dot menu and select **Activate**. ## Link copiedArchiving & unarchiving staff membersLink copied To archive or unarchive a staff member, you must be an Admin user, or you must have both the [Can manage staff members](/learn/staff-member-permissions/) permission and [Can manage billing](/learn/adding-a-staff-member/)** **toggle enabled in your **Staff Member **settings. Before archiving a staff member who is paid via Payroll Processing, you will need to [remove the staff member from your payroll](/learn/adding-staff-members-to-your-payroll/). To archive a staff member, open the **Staff Members** app and select the staff member to archive. Select the three-dot menu and select **Archive**. Once the staff member is archived: - They will not be able to log in to Mangomint. - They will not be included in your Mangomint subscription billing. - They will **not** be included in reports by default, but you can manually select them from the staff filter when running specific reports. Archived staff members will **not** be included in the [Payroll report](/learn/payroll-report/), even if they performed services during the selected time period. We recommend exporting this report **before** archiving a staff member. You can also unarchive a staff member to run the report and then archive them again. - They will not be available for new appointments. - They cannot be edited unless you unarchive them. To unarchive a staff member, open the **Staff Members** app and select **Show Archived Staff** at the bottom of the staff member list. Select the staff member to unarchive and select **Unarchive**. The staff member will return to the same status they had when they were archived. For example, if the staff member was Deactivated before they were archived, they will return as Deactivated. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/automated-messages-appointment-booked/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) [Available Automated Messages](/learn/help-articles/automated-messages/available-automated-messages/) # Automated Messages: Appointment Booked To configure your **Appointment Booked** automated messages and settings, open the **Settings** app and select **Automated Messages > Appointment Booked**. ## Link copiedImmediately when bookedLink copied The **Immediately when booked** automated messages are sent immediately when appointments are booked. ### Link copiedSet appointments to Unconfirmed or ConfirmedLink copied When appointments are booked, you can specify whether they should be set to **Unconfirmed** or **Confirmed**. - **Unconfirmed: **All appointments will be automatically set to **Unconfirmed**. However, appointments that are booked _after _your **appointment confirmation requests **are scheduled to be sent will be automatically set to **Confirmed**. For example, if your confirmation requests are scheduled to go out two days before the appointment, but the appointment was only booked one day in advance, the confirmation requests will not be sent, and the appointment will be automatically set to **Confirmed**. - **Confirmed: **All appointments will be automatically set to **Confirmed**. ### Link copiedSend for all bookingsLink copied When an appointment is booked, you can send an email and text message to the client with their appointment information. You can select the gear icon next to each message to enable or disable the **Send for appointments booked by a staff member** toggle. This toggle is helpful if you are transferring appointments from a previous scheduling software. For example, you can disable this toggle while you are transferring appointments and then enable it once you are done. ### Link copiedSend for online bookings onlyLink copied When an appointment is booked online, you can send an email to an internal email address. This can be helpful if you’d like to be notified of all online bookings, regardless of whether you are assigned to the appointment. **Note: ** You can also enable an [in-app or push notification](/learn/staff-member-notifications/) to be notified of all online bookings. ### Link copiedSend for staff-made bookings onlyLink copied When an appointment is booked by a staff member, you can send an email to an internal email address. This can be helpful if you’d like to be notified of all staff-made bookings, regardless of whether you are assigned to the appointment. **Note: ** You can also enable an [in-app or push notification](/learn/staff-member-notifications/) to be notified of all staff-made bookings. ## Link copiedAppointment confirmation requests and remindersLink copied You can set up **appointment confirmation requests** and **appointment reminders** to be sent to the client before their appointment. - You can only send appointment confirmation requests if your appointments are automatically set to **Unconfirmed**. - You can change the timing of each message by selecting the pencil icon. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/automated-messages-appointment-canceled/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) [Available Automated Messages](/learn/help-articles/automated-messages/available-automated-messages/) # Automated Messages: Appointment Canceled To configure your **Appointment Canceled** automated messages, open the **Settings** app and select **Automated Messages > Appointment Canceled**. ## Link copiedImmediately when canceledLink copied The **Immediately when canceled** automated messages are sent immediately when appointments are canceled. ### Link copiedSend for all cancellationsLink copied When an appointment is canceled, you can send an email and text message to the client to let them know their appointment has been canceled. ### Link copiedSend only when clients cancel themselvesLink copied When an appointment is canceled by the client, you can send an email to an internal email address. This can be helpful if you’d like to be notified of all appointments canceled by clients, regardless of whether you are assigned to the appointment. **Note: ** You can also enable an [in-app or push notification](/learn/staff-member-notifications/) to be notified of all appointments canceled by clients. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/automated-messages-appointment-rescheduled/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) [Available Automated Messages](/learn/help-articles/automated-messages/available-automated-messages/) # Automated Messages: Appointment Rescheduled The **Appointment Rescheduled** automated messages are available if [client self-rescheduling](/learn/cancellations-and-rescheduling/) is enabled. To configure your **Appointment Rescheduled** automated messages, open the **Settings** app and select **Automated Messages > Appointment Rescheduled**. When an appointment is rescheduled by the client, you can: - Send an email and text message to the client to let them know their appointment has been rescheduled. - Send an email to an internal email address. This can be helpful if you’d like to be notified of all appointments rescheduled by clients, regardless of whether you are assigned to the appointment. You can also enable an [in-app or push notification](/learn/staff-member-notifications/) to be notified of all appointments rescheduled by clients. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/automated-messages-check-in-process/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) [Available Automated Messages](/learn/help-articles/automated-messages/available-automated-messages/) # Automated Messages: Check-In Process - - - - The **Check-In Process** automated messages are available if the [waiting room](/learn/help-articles/calendar/waiting-room/) is enabled. To configure your **Check-In Process** automated messages, open the **Settings** app and select **Automated Messages > Check-In Process**. ## Link copied15 minutes prior to appointment timeLink copied The **15 minutes prior to appointment time** automated messages are used with the [Client Self Check-In](/learn/client-self-check-in/) feature. These automated messages allow clients to check in to the waiting room themselves, which can be helpful for businesses that do not have front desk staff available to check in clients. ## Link copiedWhen a client is checked-in as "waiting"Link copied When a client is checked in to the waiting room by a staff member, or when a client checks in to the waiting room themselves, you can send a text message to the service provider to let them know their client is waiting. ## Link copiedWhen staff member presses "Notify" buttonLink copied When a staff member selects the **Notify** button, you can send an email and text message to the client to let them know their service provider is ready for their appointment. ## Link copiedWhen client is checked-in for serviceLink copied When a client is checked in for service, you can allow service providers to receive an in-app or push notification letting them know their client is ready. Service providers must have the [Client is checked in for service](/learn/staff-member-notifications/) notification enabled in their user profile to receive this notification. **Note: ** Staff members can still receive an in-app or push notification when clients are checked in for service, even if the [waiting room](/learn/help-articles/calendar/waiting-room/) is disabled. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/automated-messages-form-submitted/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) [Available Automated Messages](/learn/help-articles/automated-messages/available-automated-messages/) # Automated Messages: Form Submitted The **Form Submitted** automated message is available if the [Forms](/learn/help-articles/forms-and-charting/) app is enabled. To configure your **Form Submitted** automated message, open the **Settings** app and select **Automated Messages > Form Submitted**. When a client, staff member, or external form is submitted, you can send an email to an internal email address. You can also specify a different internal email address for each of your [locations](/learn/business-setup-locations/), and for external form submissions. You can also enable an [in-app or push notification](/learn/staff-member-notifications/) to be notified of all client form submissions. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/automated-messages-gift-cards/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) [Available Automated Messages](/learn/help-articles/automated-messages/available-automated-messages/) # Automated Messages: Gift Cards The **Gift Cards** automated messages are available if the [Gift Cards](/learn/help-articles/giftcards/) app is enabled. To configure your **Gift Cards** automated messages, open the **Settings** app and select **Automated Messages > Gift Cards**. ## Link copiedWhen sold online or sent via email by a staff memberLink copied The **When sold online or sent via email by a staff member** automated messages are sent when gift cards are purchased online and when staff members [send digital gift cards](/learn/sending-digital-gift-cards/). ### Link copiedSend when purchased onlineLink copied When a gift card is purchased online, you can: - Send an email with the receipt to the client who purchased the gift card. - Send an email with the gift card details to the gift card recipient. - Send an email with the gift card details to an internal email address. This email will also let you know if the client's credit card details or billing address could not be verified, which could indicate increased fraud risk. You can also enable an [in-app or push notification](/learn/staff-member-notifications/) to be notified when a gift card is purchased online. ### Link copiedSend when digital gift card is sent by staff memberLink copied When a gift card is sold, you can [send a digital copy of the gift card](/learn/sending-digital-gift-cards/) to the recipient as needed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/automated-messages-memberships/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) [Available Automated Messages](/learn/help-articles/automated-messages/available-automated-messages/) # Automated Messages: Memberships - - - - The **Memberships** automated messages are available if the [Memberships](/learn/help-articles/memberships/) app is enabled. To configure your **Memberships** automated messages, open the **Settings** app and select **Automated Messages > Memberships**. ## Link copiedMembership was startedLink copied When a membership is started in person or online, the client will receive an email with their membership details. ### Link copiedSend when purchased onlineLink copied When a membership is started online, you can send an email with the membership details to an internal email address. This email will also let you know if the client's credit card details or billing address could not be verified, which could indicate increased fraud risk. You can also enable an [in-app or push notification](/learn/staff-member-notifications/) to be notified when a membership is started online. ## Link copied10 days before renewalLink copied Ten days before a client’s membership renews, you can send an email to the client to let them know their membership will renew soon. ## Link copiedMembership renewal was successfulLink copied When a client’s membership renews, the client will receive an email with the renewal details. This includes memberships that were [renewed early](/learn/renew-a-clients-membership-early/). ## Link copiedMembership was canceledLink copied When a membership is canceled in person or online, you can send an email to the client to let them know their membership has been canceled. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/automated-messages-packages/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) [Available Automated Messages](/learn/help-articles/automated-messages/available-automated-messages/) # Automated Messages: Packages The **Packages** automated messages are available if [online package sales](/learn/selling-packages-online/) are enabled. To configure your **Packages** automated messages, open the **Settings** app and select **Automated Messages > Packages**. When a package is sold online, you can: - Send an email to the client with the package details. - Send an email with the package details to an internal email address. This email will also let you know if the client's credit card details or billing address could not be verified, which could indicate increased fraud risk. You can also enable an [in-app or push notification](/learn/staff-member-notifications/) to be notified when a package is purchased online. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/automated-messages-sale-closed/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) [Available Automated Messages](/learn/help-articles/automated-messages/available-automated-messages/) # Automated Messages: Sale Closed To configure your **Sale Closed** automated message, open the **Settings** app and select **Automated Messages > Sale Closed**. When a sale is closed, you can send a thank you email to the client. This email will contain a link for the client to view their receipt. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/automated-messages-waitlist-entries/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) [Available Automated Messages](/learn/help-articles/automated-messages/available-automated-messages/) # Automated Messages: Waitlist Entries The **Waitlist Entries** automated messages are available if the [Intelligent Waitlist](/learn/help-articles/calendar/intelligent-waitlist/) app is enabled. To configure your **Waitlist Entries** automated messages, open the **Settings** app and select **Automated Messages > Waitlist Entries**. ## Link copiedClient was added to the waitlistLink copied When a client is added to the waitlist, you can send an email and text message to the client to let them know they’ve been added to the waitlist. This includes clients who are added to the waitlist by staff members and clients who add themselves to the waitlist. ### Link copiedSend only when clients add themselvesLink copied When a client adds themselves to the waitlist, you can send an email to an internal email address. This can be helpful if you’d like to be notified every time a client adds themselves to the waitlist via online booking. **Note: ** You can also enable an [in-app or push notification](/learn/staff-member-notifications/) to be notified every time a client adds themselves to the waitlist via online booking. ## Link copiedNew opening for waitlist entryLink copied When an opening becomes available for a waitlist entry, you can send an email to an internal email address. You can also enable an [in-app or push notification](/learn/staff-member-notifications/) to be notified when an opening becomes available for a waitlist entry. Clients are not automatically notified when an opening becomes available. Instead, staff members (e.g. front desk staff or managers) can be automatically notified, which allows them to select which clients to book. This is helpful if the same opening is available for more than one client. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/available-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Available Reports - - - - - - - - - - - - This article covers the available reports in the **Reports** app. To access reports, you must be an Admin user, or you must have the [Can access company reports](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedStaff ReportsLink copied [Learn more](/learn/staff-reports/) about each Staff report listed below. | Report | Description | | ------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Service & Product Sales By Staff** | Includes quantities and sales totals for services and products sold by each staff member. | | **Time Clock** | Includes information on staff member working hours. This report is available if the [Time Clock](/learn/help-articles/staff-members/time-clock/) app is enabled. | | **Days Off** | Includes [days off](/learn/set-a-day-off-for-a-staff-member/) for staff members during the selected time period and for the selected [locations](/learn/business-setup-locations/). | ## Link copiedSales ReportsLink copied [Learn more](/learn/sales-reports/) about each Sales report listed below. | Report | Description | | ------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Sales Summary** | Includes quantities and sales totals of services and products for each day. | | **Service Sales** | Includes quantities and sales totals of services. | | **Product Sales** | Includes quantities and sales totals of products. | | **Sales by Time Period** | Includes service and product sales totals grouped by day, week, or month for the selected time period and [locations](/learn/business-setup-locations/). | ## Link copiedRefund ReportsLink copied [Learn more](/learn/refunds-reports/) about each Refund report listed below. | Report | Description | | ------------------ | ------------------------------------------------------------------------------------ | | **Refund Summary** | Includes quantities and totals for all refund types. | | **Refund Details** | Includes refund details such as refund number, sale number, refund method, and more. | ## Link copiedCustom Fee ReportsLink copied [Learn more](/learn/custom-fee-reports/) about each Custom Fee report listed below. | Report | Description | | ---------------------- | --------------------------------------------------------- | | **Custom Fee Summary** | Includes a summary of collected fees. | | **Custom Fee Details** | Includes details for each sale where a fee was collected. | ## Link copiedOffers ReportsLink copied If the [Offers](/learn/help-articles/offers/) app is enabled for your account, the following Offers reports are available. [Learn more](/learn/offers-reports/) about each Offers report listed below. | Report | Description | | ------------------ | -------------------------------------------------- | | **Offers Usage** | Includes offer usage details. | | **Offers Summary** | Includes a summary of which offers have been used. | ## Link copiedClient Account Balances ReportsLink copied If [Client Account Balances](/learn/help-articles/clients/client-account-balances/) is enabled for your account, the following Client Account Balances reports are available. [Learn more](/learn/client-account-balances-reports/) about each Client Account Balances report listed below. | Report | Description | | --------------------------- | ----------------------------------------- | | **Client Account Usage** | Includes account balance usage details. | | **Client Account Balances** | Includes current client account balances. | | **Client Account Deposits** | Includes account balance deposit details. | ## Link copiedGift Card ReportsLink copied If the [Gift Cards](/learn/help-articles/giftcards/) app is enabled for your account, the following Gift Card reports are available. [Learn more](/learn/gift-card-reports/) about each Gift Card report listed below. | Report | Description | | --------------------------- | ---------------------------------------------------------------------------------- | | **Gift Card Usage** | Includes gift card usage details, including refunded gift card payments. | | **Gift Card Balances** | Includes outstanding gift card balances at the end of the selected day. | | **Gift Card Sales** | Includes quantities and sales totals of gift cards. | | **Gift Card Sales Details** | Includes details for gift card sales, such as the name of the gift card promotion. | ## Link copiedPackages ReportsLink copied If the [Packages](/learn/help-articles/packages/) app is enabled for your account, the following Packages reports are available. [Learn more](/learn/packages-reports/) about each Packages report listed below. | Report | Description | | ------------------------- | ------------------------------------------------- | | **Package Usage** | Includes package usage details. | | **Outstanding Packages** | Includes outstanding package credits as of today. | | **Package Sales** | Includes quantities and sales totals of packages. | | **Package Sales Details** | Includes details for each package sale. | ## Link copiedMembership ReportsLink copied If the [Memberships](/learn/help-articles/memberships/) app is enabled for your account, the following Membership reports are available. [Learn more](/learn/membership-reports/) about each Membership report listed below. | Report | Description | | ----------------------------- | --------------------------------------------------------------------------- | | **Membership Payments** | Includes payments for new memberships and membership renewals. | | **Membership Service Usage** | Includes details for used membership services. | | **Memberships Started** | Includes new memberships that were started within the selected time period. | | **Memberships Cancellations** | Includes canceled memberships within the selected time period. | ## Link copiedPayment ReportsLink copied [Learn more](/learn/payment-reports/) about each Payment report listed below. | Report | Description | | ------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Payment Summary** | Includes quantities and totals of payments by [payment method](/learn/payment-types/). Also includes membership usage and package usage. | | **Payment Details** | Includes payment details for each sale such as payment method, payment amount, and refunds. | | **Cash Drawer Activity** | Includes all cash payments, refunds, cash drawer pay-ins/pay-outs, and manual adjustments to the cash drawer. This report is available if the [Cash Drawer](/learn/help-articles/payments/cash-drawer/) app is enabled. | | **Deposits Collected** | Includes deposits collected via [online booking](/learn/help-articles/online-booking/) or [Express Booking™](/learn/help-articles/calendar/express-booking/). | | **Deposits Used** | Includes used deposits based on their associated sale date. | ## Link copiedInventory ReportsLink copied [Learn more](/learn/inventory-reports/) about each Inventory report listed below. | Report | Description | | ----------------------------- | --------------------------------------------------------------------------------------------------- | | **Cost of Goods** | Includes costs and profits of products. | | **Product Inventory** | Includes the stock of products at the end of the selected day. | | **Product Inventory Changes** | Includes product inventory changes. | | **Product Stock & Usage** | Includes end stock quantities based on sold products, professional use products, and service usage. | ## Link copiedBusiness ReportsLink copied [Learn more](/learn/business-reports/) about each Business report listed below. | Report | Description | | --------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Cashflow** | Includes gross and net totals for cashflow. Includes all cash-equivalent forms of payment including cash, checks, and credit cards. This report ignores non-cash payments such as gift cards and packages. | | **Business Intelligence: Appointments** | Provides insight into appointment metrics such as booked percentage (productivity), pre-bookings, walk-ins, and staff requests. | | **Business Intelligence: Sales** | Provides insight into sales metrics such as average product total per sale for each staff member. | | **Business Intelligence: Forecast** | Provides insight into future business metrics such as productivity and appointments booked. | | **Client Retention** | Specifies how many clients from the selected time period visited again within 90 or 180 days. | | **Appointment Cancellations** | Includes client and appointment details for canceled appointments, deleted appointments, and expired [Express Bookings™](/learn/help-articles/calendar/express-booking/). | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/best-practices-credit-card-payments/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Best Practices: Credit Card Payments - - - - - - This article provides best practices for taking credit card payments, including online payments. ## Link copiedCard-present transactionsLink copied Card-present transactions include any transaction where a card is used in person (tap, insert, or swipe). Transactions where a card is used in person are less likely to be disputed than transactions where a card is not used in person. Here are some best practices for card-present transactions: - Ask clients to tap or insert their card instead of swiping their card. EMV cards (chip cards) are more secure than cards without a chip. - Ask clients for a signature during checkout. Learn how to [require a signature during checkout on your Front Desk Display](/learn/advanced-settings-payments-checkout/). - Verify the client’s photo ID to confirm their name matches the name on the card being used. - Provide a receipt. ## Link copiedCard-not-present transactionsLink copied Card-not-present transactions include any transaction where a card is not used in person, including cards on file and online payments/deposits. Here are some best practices for card-not-present transactions: - Use [Express Booking™](/learn/help-articles/calendar/express-booking/) to collect credit card information from clients when booking appointments. With Express Booking™, you can send a link to clients via text message where they must enter their information, add a credit card on file (if required), and accept your cancellation policy in order to complete a booking. As part of completing the booking, we collect the IP address, device model, and exact cancellation policy that was accepted. This information can later be used as evidence when fighting a [dispute](/learn/payment-disputes/). - Verify the client’s photo ID on the day of the appointment to confirm their name matches the name on the card being used. ## Link copiedLarge transactionsLink copied We recommend that you collect the following documentation for any sale over $2,000. You can use the [Forms](/learn/help-articles/forms-and-charting/) app to collect digital forms. - **Signed contract or purchase agreement:** This document should include as many details about the sale as possible. The more details you include, the better equipped the Mangomint team is to help you if a [dispute](/learn/payment-disputes/) occurs. - **Signed credit card authorization form:** This form should include the total amount to be paid. - **Copy of the client’s ID:** This will confirm that the client’s name matches the name on the card being used. For security purposes, if you complete a large transaction, the Mangomint team may contact you to request documentation. ## Link copiedCancellation policyLink copied We recommend that you cover returns, exchanges, and refunds in your cancellation policy, including a clear timeframe for when they can be done. If clients will be charged for no-shows or cancellations, make sure that is clearly stated in your cancellation policy. Learn more about [creating a cancellation policy](https://www.mangomint.com/blog/salon-cancellation-policy-guide/) and [adding it to Mangomint](/learn/cancellations-and-rescheduling/). ## Link copiedReceiptsLink copied We recommend that you include the following information on your receipts: - Your contact information, including your address, email, and phone number. This helps increase the chance that clients will contact you directly if there is an issue rather than contacting their bank to file a dispute. To manage your contact information included on your receipts, open the **Settings** app and select **Business Setup > Locations**. Learn more about [sending and printing receipts](/learn/send-client-receipt/). - A recognizable business name and description of services/goods sold. This helps clients recognize your business name on their bank statements and identify the exact services/goods purchased. To update your business name that displays on a client’s bank statement, open the **Settings** app. Select** Payments & Checkout > Payment Accounts > Manage account** and update your **Statement descriptor**. ## Link copiedProtecting your revenue from fraudLink copied To learn more about common types of fraud, including **red flags** to watch out for, [visit our blog](/blog/how-to-recognize-and-prevent-fraud-with-online-sales/). For example, online sales of [gift cards](/learn/how-to-sell-digital-gift-cards-online/), [memberships](/learn/selling-memberships-online/), and [packages](/learn/selling-packages-online/), while convenient, can open up your business to potential fraudulent activity. This is a universal reality for **any** platform that processes online payments. Here are some ways you can help protect your revenue from fraud: - **Enable internal notifications for online sales:** Enable internal automated notifications for online [gift card](/learn/automated-messages-gift-cards/), [membership](/learn/automated-messages-memberships/), and [package](/learn/automated-messages-packages/) sales. These notifications will let you know if a client's credit card details or billing address could not be verified, which could indicate increased fraud risk. - **Refund to the original payment method:** When [completing refunds](/learn/completing-a-refund/), we recommend refunding to the client's original payment method to help minimize the risk of a [dispute](/learn/payment-disputes/). - **Verify client information:** For in-person sales, verify a client’s photo ID to confirm their name matches the name on the card being used. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/block-a-client-from-online-booking/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) # Block a Client from Online Booking To block a client from booking appointments via online booking, open the **Clients** app and select the client. Select the pencil icon and expand the **Online Booking** section. Enable the **Block from online booking** toggle and select **Save**. When a blocked client tries to book an appointment online, they will see the message shown below. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/book-from-the-waitlist/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Intelligent Waitlist](/learn/help-articles/calendar/intelligent-waitlist/) # Booking an Appointment from the Waitlist If a waitlist entry has an available opening, a notification icon will appear on the calendar. Learn how you can [send an automated message](/learn/automated-messages-waitlist-entries/) to an internal email address if a waitlist entry has an available opening. Staff members can also receive [notifications](/learn/staff-member-notifications/) if a waitlist entry has an available opening. You can see any available openings for a waitlist entry in the green area at the top of the entry. To accept an available opening and book the appointment, select **Book**. You can use [Express Booking™](/learn/help-articles/calendar/express-booking/) to collect information from the client and book the appointment. If an available opening does not work for either the client or staff member, select **Dismiss **next to the opening to remove it as an option. If an opening is dismissed, the client will remain on the waitlist. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/building-and-activating-a-flow/ [Home](/learn/) [Automated Flows](/learn/help-articles/automated-flows/) [Creating Flows](/learn/help-articles/automated-flows/creating-flows/) # Building and Activating a Flow This article covers how to build and activate flows. If you need help creating flows, you can [book a 1:1 consultation call](https://calendly.com/mangomint/account) with our team. ## Link copiedEnabling the Flows appLink copied To build and activate flows, the **Flows** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. ## Link copiedBuilding and activating a flowLink copied To build and activate flows, you must be an Admin user, or you must have the [Can manage flows](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Flows** app and select **New Flow**. Select a pre-built flow to customize with your own messaging, or build a flow from scratch by selecting a trigger. The table below outlines all the available triggers when building a flow from scratch. | Trigger | Description | How you can filter this trigger | | ------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------- | | **Appointment completed** | The flow will start when an appointment is completed on the calendar. | • Staff member• Service• Service category• Location• Resource• Appointment note• Date• Incomplete forms | | **Before appointment starts** | The flow will start a set number of hours, days, or weeks before an appointment. | • Staff member• Service• Service category• Location• Resource• Appointment note• Date• Incomplete forms | | **Appointment booked** | The flow will start when an appointment is booked on the calendar or through online booking. | • Staff member• Service• Service category• Location• Resource• Appointment note• Date• Incomplete forms | | **Appointment canceled** | The flow will start when an appointment is canceled on the calendar or by the client. Includes appointments canceled due to a no-show. | • Staff member• Service• Service category• Location• Resource• Appointment note• Date• Incomplete forms | | **Membership started** | The flow will start when a client’s first membership payment succeeds. | • Membership plan• Start date | | **Membership canceled** | The flow will start when a client's membership is canceled. | • Membership plan• Start date | | **Package sold** | The flow will start when a package is sold in person or online. | • Package• Sale type (in person or online)• Created on | | **Form submitted** | The flow will start when a form is submitted (including forms [submitted for review](/learn/approving-a-form-submission/)). | • Form template• [Form response](/learn/using-form-responses-with-flows/) | | **Client birthday** | The flow will start on the client's birthday or a set number of days or weeks before the client’s birthday. | Choose to start the flow on or before the client’s birthday. | | **Sale closed** | The flow will start when a sale is closed. By default, this does **not** include new memberships sold in person or online, membership renewals, or online gift card sales. | • Amount• Date• Location• Product• Product category• Service• Service category• Package | | **Before membership credits expire** | The flow will start a set number of days or weeks before a client's membership services expire. | • Membership plan• Start date | | **Before package credits expire** | The flow will start a set number of days or weeks before a client's package services expire. | • Package type | | **Client created** | The flow will start when a new client profile is created by a staff member or via online booking, online sales, or an external form submission. | This trigger can be filtered using the available [client filters](/learn/client-filters-for-automated-flows/). | Once you select a pre-built flow or a trigger, you can begin customizing the flow. In the **Settings** panel, update the flow settings. - **Flow name:** Enter a name for the flow, such as _Parking Information_ or _Waxing Pre-Care Instructions_. - **Run flow:** Specify when to run this flow. - **Every time trigger occurs:** This option may cause the same client to receive the same messages every time this trigger occurs. - **Once per appointment/sale:** This option ensures the flow will only run once, even if the appointment is rescheduled or the sale is reopened. - **Once per client:** This option is useful for sending one-time information, such as parking instructions. - **Once per time period & client:** This option allows you to specify how often a client can start a flow run (e.g. once every 3 months). - **Stop if canceled:** Enable this toggle to remove clients from a flow run if their appointment or membership is canceled. - **Goals:** Specify if this flow has one or more goals (optional). - The purpose of a goal is to help you see if a flow is effective. If the goal is for clients to start a membership, you can track the number and percentage of clients who started a membership after starting a flow run. - For each goal, specify if the client should be removed from the flow run when they reach the goal, or if they should continue through the flow run after reaching the goal. - Clients will still have seven days after they complete a flow run to reach a goal. After updating the flow settings, customize the flow trigger. For example, for the **Before appointment starts** trigger, to send pre-care instructions to new clients for your facial sugaring services, you can select the trigger and: - Add the Facial Sugaring service category. - Add a [condition](/learn/client-filters-for-automated-flows/) to check if the client has had exactly 0 past appointments (new clients). Once you’ve customized the flow trigger, add steps to the flow. The table below outlines all the available step types. | Step | Description | | -------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Time delay** | Wait a specific amount of time before completing the next step. [Learn more about the time delay step](/learn/faq-flows/#how-does-the-time-delay-step-work). | | **Send text message** | Send a text message to the client or a specific phone number. Learn more about [flow text messages](/learn/flow-message-types/) and [message pricing](/learn/flow-message-pricing/). | | **Send email** | Send an email to the client or a specific email address. Learn more about [flow emails](/learn/flow-message-types/) and [message pricing](/learn/flow-message-pricing/). | | **Conditions** | Check for specific client criteria, such as appointment history or membership status. This allows clients to take different paths based on whether they meet the criteria. [Learn more about the available conditions for flows](/learn/client-filters-for-automated-flows/). | | **Add to account balance** | If [client account balances](/learn/help-articles/clients/client-account-balances/) are enabled, add a specific amount to the client's account balance. [Learn more about this step type](/learn/add-to-a-clients-account-balance/#use-an-automated-flow-to-add-to-a-clients-account-balance). | When you’re finished building the flow, you can activate it by selecting **Activate**. Once the flow is active, it will have a status of Active in the **Flows** app. - The flow will continue to run and use [marketing credits](/learn/flow-message-pricing/) unless it is deactivated. - The flow will be triggered by events that occur **after** the flow is activated. For example, for the **Appointment Completed** trigger, the flow will not be triggered for appointments completed **before** the flow was activated. Learn more about [editing and deactivating flows](/learn/editing-and-deactivating-a-flow/) and [viewing flow details & statistics](/learn/viewing-flow-details-and-statistics/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/business-details/ [Home](/learn/) [Business Setup](/learn/help-articles/business-setup/) # Business Details To update your business details, you must be an Admin user. Open the **Settings** app and select** Business Setup > Business Details**. Your business details will be displayed in automated messages, receipts, and the [client portal](/learn/help-articles/clients/client-portal/). You can manage the following business details: - Business Name - Website - Country - Currency ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/business-hours/ [Home](/learn/) [Business Setup](/learn/help-articles/business-setup/) # Business Hours To adjust your business hours, open the **Settings** app and select** Business Setup > Business Hours**. If you have multiple [locations](/learn/business-setup-locations/), you can set business hours for each location. Once your business hours are set up, you can: - Enable the [Outside Business Hours Voicemail](/learn/updating-voicemail-settings/) setting for phone calls. - Enable the [outside business hours](/learn/enabling-web-chat/) message for web chat. Learn more about the difference between [business hours and staff member work hours](/learn/setting-up-hours-in-mangomint/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/business-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Business Reports - - - - - - This article covers the Business reports available in the **Reports** app. To access reports, you must be an Admin user, or you must have the [Can access company reports](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. To learn more about Business reports, [watch our on-demand Business Reports video](/videos/feature-spotlight-business-reports/). ## Link copiedCashflow ReportLink copied The **Cashflow** report includes gross and net totals for cashflow. Includes all cash-equivalent forms of payment including cash, checks, and credit cards. This report ignores non-cash payments such as gift cards and packages. The table below provides more information on the different columns in the **Cashflow** report. | Column | Description | | --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Date** | The date the payments occurred. | | **Incoming Cashflow** | The cash-equivalent payment total (cash, checks, and credit cards). Includes the combined total of the **Staff Tips**, **Sales Tax**, and **Net Cashflow** columns. | | **Staff Tips** | The staff tips total. Does not include [unassigned tips](/learn/how-do-i-fix-an-unassigned-tip/). | | **Sales Tax** | The sales tax total. | | **Net Cashflow** | The net cashflow. Includes the **Incoming Cashflow** column minus the **Staff Tips** and **Sales Tax** columns. | ## Link copiedBusiness Intelligence: Appointments ReportLink copied The **Business Intelligence: Appointments** report provides insight into appointment metrics such as booked percentage (productivity), pre-bookings, walk-ins, and staff requests. The table below provides more information on the different columns in the **Business Intelligence: Appointments** report. | Column | Description | | ---------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Staff** | The staff member’s name. | | **Hours Avail.** | The staff member’s available hours. | | **Hours Booked** | The staff member’s booked hours and booked percentage. Includes hours booked outside of the staff member’s available hours. In Mangomint, staff member productivity (utilization) refers to how many of a staff member’s available hours were booked. | | **Total** | The staff member’s total appointments. | | **Requested** | The number and percentage of times the staff member was requested out of the staff member’s total appointments. A staff member’s requested percentage can help you understand how loyal clients are to specific staff members. | | **Walk-ins** | The number and percentage of walk-in appointments. A walk-in is an appointment created within 1 hour before or 1 hour after the appointment start time. | | **Prebookings** | The number and percentage of prebookings. A prebooking is an appointment that has a future appointment for the same client created within 24 hours of the appointment start time or anytime before the appointment start time. Prebookings are a leading indicator for client retention and staff member performance. | ## Link copiedBusiness Intelligence: Sales ReportLink copied The **Business Intelligence: Sales** report provides insight into sales metrics such as average product total per sale for each staff member. The table below provides more information on the different columns in the **Business Intelligence: Sales** report. | Column | Description | | ------------------------------ | ------------------------------------------------------- | | **Staff** | The staff member’s name. | | **# Sales** | The number of sales for the staff member. | | **Avg Product Total Per Sale** | The staff member’s average product total per sale. | | **Avg Service Total Per Sale** | The staff member’s average service total per sale. | | **Avg # of Products Per Sale** | The staff member’s average number of products per sale. | ## Link copiedBusiness Intelligence: Forecast ReportLink copied The **Business Intelligence: Forecast** report provides insight into future business metrics such as productivity and appointments booked. You can also include pending Express Bookings™ that have not been completed. The table below provides more information on the different columns in the **Business Intelligence: Forecast** report. | Column | Description | | -------------------- | -------------------------------------------------------------- | | **Date** | The forecast date. | | **Appointments** | The number of appointments in the forecast. | | **Hours Booked %** | The percentage of booked hours (productivity) in the forecast. | | **Projected Amount** | The projected total in the forecast. | ## Link copiedClient Retention ReportLink copied The **Client Retention** report specifies how many clients from the selected time period visited again within 90 or 180 days. For example, if you run this report for November 2023, you will see all clients who had appointments in November 2023 and whether they visited again within 90 or 180 days. The table below describes the **terminology** used with the **Client Retention** report. | Term | Definition | | ----------------------- | ------------------------------------------------------------------------------------------------------------------------ | | **Initial appointment** | The client’s first appointment **in the selected time period**. | | **New client** | A client who did not have any appointments (with any staff member) before their initial appointment. | | **Existing client** | A client who had at least one appointment (with any staff member) before their initial appointment. | | **Retained client** | A client who had at least one appointment (with any staff member) within 90 or 180 days after their initial appointment. | The table below provides more information on the different columns in the **Client Retention** report. | Column | Description | | ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Staff** | The staff member’s name. | | **Total** | The total number of clients. If a client's initial appointment was with more than one staff member, the client will be included in each staff member's total. However, the total for **All Selected Staff** only includes each client once. | | **Retained within 90 days** | The number and percentage of clients retained within 90 days of the selected time period. | | **Retained within 180 days** | The number and percentage of clients retained within 180 days of the selected time period. | ## Link copiedAppointment Cancellations ReportLink copied The **Appointment Cancellations** report includes client and appointment details for canceled appointments, deleted appointments, and expired [Express Bookings™](/learn/help-articles/calendar/express-booking/). Download the Excel report to see additional details including client email, service, service price, appointment notes, and who canceled the appointment. The table below provides more information on the different columns in the **Appointment Cancellations** report. | Column | Description | | -------------------- | ----------------------------------------------------------------- | | **Date** | The appointment date. | | **Client** | The client’s name. | | **Phone** | The client’s phone number. | | **Staff Member(s)** | The staff member(s) for the appointment. | | **Type** | The [cancellation type](/learn/cancel-or-delete-an-appointment/). | | **Canceled On** | The date the appointment was canceled. | | **Next Appointment** | The client’s next appointment. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/business-setup-locations/ [Home](/learn/) [Business Setup](/learn/help-articles/business-setup/) # Locations To manage your business locations, including adding locations, you must be an Admin user. Open the **Settings** app and select** Business Setup > Locations**. Your business location details will be displayed in automated messages, online booking, and on receipts. To learn more about managing multiple locations, [watch our on-demand Locations video](/videos/feature-spotlight-managing-multiple-locations/). You can manage the following business information: - Address, Contact email address, and Contact phone. These will be visible in online booking and specific [automated messages](/learn/help-articles/automated-messages/), including booking confirmations and appointment reminders. - Service tax rate - Product tax rate - Time zone If applicable, you'll need to set your tax rates to charge tax on services and products. Tax rates and requirements for services and products vary by city and state. You’ll need to follow the tax rates for your business location(s). ## Link copiedAdding a locationLink copied You can add a location to share some or all of your services, staff members, and gift cards. You will also have the option to run separate reports for each location. To add a location, you must be an Admin user. Open the **Settings** app and select** Business Setup > Locations**. Select **Add a location**. When adding a location, you can choose between a physical or virtual location. - **Physical location (most common):** A location with a physical address. - **Virtual location:** Allows you to separate different business types at the same address (i.e. salon vs spa), or if you need a location without an address (virtual consultations, etc). After adding a location, enable services and staff members for the location. To enable services for the location, open the** Services** app and select the service. Select the **Locations** tab and enable the location. You can enter a different price if the service price is different for that location. To enable staff members for the location, open the** Staff Members** app and select the staff member. Select the **Locations** tab and enable the location. When more than one location is [enabled for online booking](/learn/enabling-online-booking/), clients can select a location before choosing a service and staff member. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/business-setup-logo-and-branding/ [Home](/learn/) [Business Setup](/learn/help-articles/business-setup/) # Logo & Branding - - - Adding your logo and branding allows you to customize your online booking, client portal, and automated emails. To learn more about logo and branding settings, [watch our on-demand Logo & Branding video](/videos/feature-spotlight-logo-and-branding-setup/). To manage your logo and branding settings, you must be an Admin user. Open the **Settings** app and go to** Business Setup > Logo & Branding**. Once you've updated your settings, you can select **Preview Client Portal** to see how the [client portal](/learn/help-articles/clients/client-portal/) will display to clients. ## Link copiedLogoLink copied Your logo will be displayed in the following places: - [Online booking](/learn/help-articles/online-booking/) - [Client portal](/learn/help-articles/clients/client-portal/) - [Automated emails](/learn/help-articles/automated-messages/) - [Express Booking™](/learn/help-articles/calendar/express-booking/) - [Client Self Checkout](/learn/client-self-check-out/) - [Web Chat](/learn/help-articles/web-chat/) Your logo image file must be at least 80 pixels high and either a JPG or PNG. When you upload your logo, your brand color may be automatically set based on the colors in your logo. You can also manually customize your brand color as needed. ## Link copiedBrand ColorLink copied Your brand color will be used for buttons, links, and various accent elements in online booking, the [client portal](/learn/help-articles/clients/client-portal/), and [web chat](/learn/help-articles/web-chat/). This color will also be used for the welcome screen on your [Front Desk Display](/learn/setting-up-your-front-desk-display/). - Your brand color may be automatically set based on the colors in your logo. - You can manually customize your brand color as needed. When customizing your brand color, you can pick from different suggested colors (if available) based on your logo. You can also use a built-in color picker to help you choose a color, or manually enter a specific color hex code. - Any brand color you choose must meet minimum contrast requirements, which helps you maintain readability and accessibility on your client-facing screens. This means if you choose a lighter color, the system will require you to choose a darker color that meets the contrast requirements. Any color that is set for you automatically or suggested as an option meets these contrast requirements. ## Link copiedCover ImageLink copied Your cover image will be used as the background image in the client portal. Your cover image file must be at least 600 pixels wide and either a JPG or PNG. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/business-setup-membership-settings/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) # Memberships Settings To adjust your membership settings, you must be an Admin user. Open the **Memberships** app and select** Settings**. ## Link copiedPreferences tabLink copied In the **Preferences** tab, you can manage membership billing locations and allow clients to cancel their own memberships. ### Link copiedMembership billing locationLink copied If you have multiple [locations](/learn/business-setup-locations/), you can choose which billing location to use when [starting a new membership for a client](/learn/start-a-new-membership-for-a-client/). You can choose to always bill memberships through a specific location, or you can manually select a billing location when starting each membership. If different billing locations are used, you can run [Membership reports](/learn/membership-reports/) for specific locations. ### Link copiedAllow clients to cancelLink copied Specify whether clients are allowed to cancel their own memberships through the [client portal](/learn/managing-memberships-from-the-client-portal/). If payment is due, the client will need to contact the business to cancel. ## Link copiedOnline Sales tabLink copied In the **Online Sales** tab, you can enable online membership sales. If you have multiple [locations](/learn/business-setup-locations/), you can also select the billing location for online membership sales. Learn more about [selling memberships online](/learn/selling-memberships-online/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/buying-physical-gift-cards/ [Home](/learn/) [Gift Cards](/learn/help-articles/giftcards/) [Selling & Redeeming Gift Cards](/learn/help-articles/giftcards/selling-and-redeeming-gift-cards/) # Buying Physical Gift Cards When selling gift cards in person, you can provide clients with a physical gift card. If you need to order physical gift cards to use with Mangomint, visit our [ordering page](https://ecardsystems.com/mangomint/). Any gift cards purchased from our ordering page will be compatible with Mangomint and include scannable Code 39 barcodes. When using our ordering page, you can select from the available gift card designs or upload your own custom gift card artwork. Learn more about [selling gift cards in person](/learn/selling-gift-cards-in-person/) and [selling gift cards online](/learn/how-to-sell-digital-gift-cards-online/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/calculating-change-for-cash-transactions/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Cash Drawer](/learn/help-articles/payments/cash-drawer/) # Taking Cash Payments and Calculating Change This article covers how to take cash payments and calculate change. You can also [split payments between multiple payment methods](/learn/how-to-split-payments/). For example, a client may want to pay $20 in cash and then pay the rest with a different payment method. ## Link copiedTaking a cash payment and calculating changeLink copied To take a cash payment, select the **Cash** payment button. If the [change calculator](/learn/advanced-settings-payments-checkout/) is enabled, enter the amount of cash received from the client in the **Amount received** field. The change will be calculated automatically. If you received the exact amount from the client, you do not need to enter anything in the **Amount received** field. Select **Confirm** to complete the payment. If you are using the **Cash Drawer** app, your current count will be updated automatically. **Note: ** If the [change calculator and receipt preview settings](/learn/advanced-settings-payments-checkout/) are enabled, the client will see a receipt preview on your Front Desk Display while the cash payment is being completed. This preview will include all line items in the sale and any [custom fees](/learn/help-articles/sales-and-checkout/custom-fees/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/calendar-basics-and-views/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Calendar](/learn/help-articles/calendar/calendar-basics/) # Calendar Basics - - - By default, the calendar shows the **Day** view with all of the staff members scheduled to work that day. This view allows you to see the schedules and appointments of multiple staff at once for a single location. Depending on your [permissions](/learn/staff-member-permissions/), only your calendar may be visible. You can use filters to adjust which staff members are visible on the calendar. ## Link copiedWeek viewLink copied The **Week** view allows you to see the weekly schedule and appointments of one staff member at a time across all locations. ## Link copied3 Days view (mobile app only)Link copied The **3 Days** view allows you to see one staff member's schedule and appointments three days at a time across all locations. ## Link copiedNavigating between datesLink copied Use the arrows to navigate between dates. Use the date dropdown to go to a specific date. In the mobile app, swipe left or right on the top bar to navigate between dates. Use the month dropdown to go to a specific date. To book an appointment for a specific number of weeks in the future, you can use the **number of weeks** buttons. Select **Today** to go to the current day. Learn more about [calendar colors and icons](/learn/calendar-color-key-icons/) and how to [adjust calendar preferences](/learn/calendar-settings/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/calendar-color-key-icons/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Calendar](/learn/help-articles/calendar/calendar-basics/) # Calendar Colors & Appointment Icons By default, the calendar shows the current day and all the staff scheduled to work that day. - A white background means the staff member is scheduled to work. - A light gray background means the staff member is not scheduled to work. - The red line marks the current time. ## Link copiedAppointment colorsLink copied The image and table below outline the different appointment colors. | Appointment color | Description | | ----------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- | | **Peach** | [Unconfirmed appointment](/learn/automated-messages-appointment-booked/#set-appointments-to-unconfirmed-or-confirmed) | | **Blue** | [Confirmed appointment](/learn/automated-messages-appointment-booked/#set-appointments-to-unconfirmed-or-confirmed) | | **Purple** | [Waiting appointment](/learn/help-articles/calendar/waiting-room/) | | **Pink** | In Service appointment | | **Dark Gray** | Completed appointment | | **Faded/Crossed Out** | Canceled appointment. Learn how to [customize the type of canceled appointments displayed on the calendar](/learn/calendar-settings/). | | **Outlined** | [Buffer time](/learn/processing-finishing-and-buffer-times/) | | **Semi-Transparent** | [Processing time](/learn/processing-finishing-and-buffer-times/) | | **Dark Gray with Diagonal Stripes** | [Time block](/learn/help-articles/calendar/time-blocks/) | ## Link copiedAppointment iconsLink copied The image and table below outline the different appointment icons. | Appointment icon | Description | | ------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------- | | **NEW** | New client | | **Note** | Appointment with notes. Includes [appointment notes](/learn/adding-notes-in-mangomint/) and comments entered via online booking. | | **Circle Arrows** | Appointment or time block is repeating | | **Star** | Client requested this service provider | | **M** | Client requested a male service provider | | **F** | Client requested a female service provider | | **Ribbon** | Client has a membership | | **Pen** | Appointment has a client or staff member form that is not yet completed | | **Photo** | Client [uploaded photos](/learn/faq-calendar-and-appointments/#how-can-i-collect-photos-from-clients-during-booking) via online booking or Express Booking™ | | **Plus Sign** | Service customization option was selected. Learn how to [enable this icon](/learn/set-up-service-customizations/#advanced-options). | | **Message Bubble** | Client has an [open conversation](/learn/viewing-conversations/) | | **Group** | [Group appointment](/learn/help-articles/calendar/group-appointments/) | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/calendar-settings/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Calendar](/learn/help-articles/calendar/calendar-basics/) # Calendar Display Preferences - - - - - To adjust the display preferences for the calendar, open the **Settings** app and select** Calendar & Appointments > Display Preferences**. ## Link copiedVisible HoursLink copied Select the hours that are visible on the calendar. These hours only determine when your calendar starts and ends. We recommend showing your business hours plus one or two hours around opening and closing time. Learn more about the difference between [visible hours and business hours](/learn/setting-up-hours-in-mangomint/). ## Link copiedStart of the WeekLink copied Specify whether the business week starts on Sunday or Monday. This will be used for reports and for the **Week** view on mobile devices. On desktop, the **Week** view will always start with the current day. ## Link copiedZoom LevelLink copied This setting changes the size of appointments on the calendar. Select a larger zoom level when your business provides mostly short services (e.g. less than 30 minutes) to ensure that all the appointment info is visible on the calendar. ## Link copiedVisibility of Canceled AppointmentsLink copied Specify which cancellation types should remain visible on the calendar. ## Link copiedHigh Contrast Colors on CalendarLink copied When enabled, areas on the calendar where a staff member is not scheduled will be displayed in a dark gray. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/campaign-message-pricing/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) [Creating Campaigns](/learn/help-articles/campaigns/creating-campaigns/) # Campaign Message Pricing You will need **marketing credits** to send email and text message campaigns. [Learn more about marketing credits](/learn/marketing-credits/), including marketing credit pricing. - **Email campaigns** require **1 marketing credit** per email. This number of marketing credits will not change based on the email content. - **Text message campaigns** start at **2 marketing credits** per text message. This number of marketing credits will increase (in increments of 2) based on the length of the text message. - You can include up to five images in a text message campaign. Text messages with images require an additional **10 marketing credits** per image. ## Link copiedMessage segmentsLink copied Text message campaigns require marketing credits based on the number of **message segments**. The more message segments your text message includes, the more marketing credits will be required. | Number of message segments | Required marketing credits | | -------------------------- | -------------------------- | | **1 message segment** | 2 marketing credits | | **2 message segments** | 4 marketing credits | | **3 message segments** | 6 marketing credits | | **4 message segments** | 8 marketing credits | | **5 message segments** | 10 marketing credits | The type of text message determines how many characters can be included in each message segment. If your text message includes **merge tags**, each merge tag counts as 15 characters. | Type of text message | Characters allowed per message segment | | ------------------------------------------------------------- | -------------------------------------- | | **Text messages with basic text characters only** | 160 characters per message segment | | **Text messages with one or more Unicode characters (emoji)** | 70 characters per message segment | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/cancel-a-clients-membership/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Client Memberships](/learn/help-articles/memberships/managing-clients-memberships/) # Cancel a Client’s Membership In addition to allowing clients to [cancel their own memberships through the client portal](/learn/business-setup-membership-settings/), you can cancel client memberships when viewing the membership details. To cancel a client's membership, [open the client's membership details](/learn/how-to-find-a-clients-membership/). Select **Cancel** from the "..." menu. Select a cancellation date and select **Cancel Membership**. - **Immediately:** Select this option to cancel the client’s membership immediately. This is helpful if the client requested a refund and their membership benefits need to be removed immediately. - **End of current period:** Select this option for the membership to remain active until the end of the current period. This is helpful if the client doesn’t want to renew the membership, but the membership should remain active for the remainder of the current period. - **On a custom date:** Select this option to specify the date when the client's membership should be canceled automatically. This is helpful for minimum notice periods, minimum contracts, etc. Once the membership is canceled, any remaining services that have not expired will still be available for the client to use. If the client requested a refund for the current billing cycle, you will need to manually [adjust the quantities of their remaining services](/learn/adjust-the-quantities-of-remaining-services-on-a-clients-membership/) to remove the refunded items. When a client's membership is canceled, you can send an [automated email message](/learn/automated-messages-memberships/#membership-was-canceled) to the client with the cancellation details. You can also use an [automated flow](/learn/help-articles/automated-flows/) to send messages to clients when their membership is canceled. The **Membership cancellation follow up** pre-built flow and **Membership canceled** trigger are available for you to use. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/cancel-or-delete-an-appointment/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Appointments](/learn/help-articles/calendar/appointments/) # Cancel or Delete an Appointment This article covers how to: - Cancel or delete an appointment - Un-cancel an appointment ## Link copiedCancel or delete an appointmentLink copied To cancel or delete an appointment, select the appointment on the calendar. In the appointment details, select **Cancel/Delete** from the "..." menu. Select a cancellation type and select **Confirm**. - **Normal Cancellation:** The client canceled within the cancellation period. - **Late Cancellation:** The client canceled after the cancellation period. - **No Show:** The client did not show up for their appointment. - **Just delete it:** Delete the appointment. Depending on your settings, the appointment will either be removed from the calendar or appear faded on the calendar. Learn how to [customize what type of canceled appointments are displayed on the calendar](/learn/calendar-settings/). If cancellation notifications are enabled, the client will receive a notification that their appointment was canceled. You can also use an [automated flow](/learn/help-articles/automated-flows/) to re-engage clients if their appointment is canceled and encourage them to rebook. The **Appointment cancellation follow up** pre-built flow and **Appointment canceled** trigger are available for you to use. ## Link copiedUn-cancel an appointmentLink copied If you canceled an appointment by selecting **Normal Cancellation**, **Late Cancellation**, or **No Show**, you can un-cancel the appointment if needed. If you deleted an appointment by selecting **Just delete it**, please contact chat support for assistance. To un-cancel an appointment, begin by making all cancellations visible on the calendar by opening the **Settings** app and going to** Calendar & Appointments > Display Preferences > Visibility of Canceled Appointments**. Select the canceled appointment on the calendar. Select **Un-Cancel** from the "..." menu. If you need to resend notifications to the client, select **Resend Notifications** from the "..." menu. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/cancellations-and-rescheduling/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Calendar](/learn/help-articles/calendar/calendar-basics/) # Cancellations & Rescheduling - - - To adjust your cancellation and rescheduling settings, open the **Settings** app and select** Calendar & Appointments > Cancel & Reschedule**. ## Link copiedCancellation PolicyLink copied A cancellation policy can help protect you if clients have late cancellations, and it can also help prevent no-shows. Once you add your cancellation policy, it will be included in various automated emails and text messages, and other locations such as online booking. For a guide on how to create your cancellation policy, [visit our blog](/blog/salon-cancellation-policy-guide/). ## Link copiedCancel & RescheduleLink copied Allow clients to [cancel and reschedule their own appointments through the client portal](/learn/managing-appointments-from-the-client-portal/). You can allow self-cancellations and self-rescheduling up to a certain number of hours before the appointment start time. After that time, clients will be prompted to call the business instead. If self-cancellations or self-rescheduling are allowed, clients can cancel or reschedule within 15 minutes of booking online. For example, if you allow self-cancellations or self-rescheduling up to 24 hours before the appointment, clients can cancel or reschedule within 15 minutes of booking online, even if it's within 24 hours of the appointment. ## Link copiedLate CancellationsLink copied Specify the time after which the cancellation type will default to **Late Cancellation** when staff members cancel appointments on the calendar. The cancellation type will only default to **Late Cancellation** if it has been at least 15 minutes since the appointment was booked. If a client cancels an appointment through the client portal, it is considered a **Normal Cancellation**, regardless of the time selected for the **Late Cancellations** setting. If you need to change a **Normal Cancellation** to a **Late Cancellation**, select **Change Cancellation Type** from the "..." menu. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/card-reader-troubleshooting-guide/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Hardware](/learn/help-articles/payments/payment-hardware/) # Troubleshooting Guide: Card Reader - - - - - - - This article provides steps for troubleshooting issues with your card reader. For issues with your Front Desk Display, see [Troubleshooting Guide: Front Desk Display](/learn/front-desk-display-troubleshooting-guide/). ## Link copiedError messagesLink copied The table below outlines common error messages and how to resolve them. | Error message | How to fix it | | --------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Bluetooth Timed Out | Ensure your card reader is connected to power and charging. | | Bluetooth device disconnected. (3230) | Ensure your card reader is connected to power and charging. | | Could not execute discoverReaders because the SDK is busy with another command: connectReader | Restart your card reader by removing it from the charger and powering it off and back on. | | Payment declined: Access to location services is currently disabled. | [Turn on Location Services ("While Using the App")](/learn/card-reader-troubleshooting-guide/#enable-location-services) in your iPad settings for the Mangomint app. | | Payment declined: Your card was declined. | The client must contact their card issuer for more information. | | Something went wrong. The reader is busy. | Make sure no other transactions are being processed with the Front Desk Display. Close and reopen the Mangomint app. | | Temporary error starting payment process. Please try again. | Close and reopen the Mangomint app on your Front Desk Display. | | Try Another Read Method | Try the payment method again. If you continue receiving this error, reset the card reader by pressing the small button next to the power port. | If none of the error messages from the table above apply, try the following troubleshooting steps. If you are still experiencing issues after following these troubleshooting steps, please reach out to chat support for assistance. ## Link copiedCheck your Wi-Fi connectionLink copied Make sure your iPad is connected to Wi-Fi. ## Link copiedCheck your Bluetooth connectionLink copied Make sure your card reader is connected via Bluetooth by going to **Gear Icon > Card readers** on the iPad. ## Link copiedEnable Location ServicesLink copied Make sure Location Services are enabled in your iPad settings for the Mangomint app. To enable Location Services in your iPad settings, go to **Settings > Privacy & Security > Location Services** and enable Location Services ("While Using the App") for the Mangomint app. ## Link copiedCharge your card readerLink copied Your card reader may disconnect if it is not connected to power. Make sure your card reader is plugged in and connected to power. The card reader will have flashing lights to indicate that it is charging. You can check your card reader's battery level by going to **Gear Icon > Card readers** on the iPad and selecting your connected card reader. ## Link copiedRestart your card reader and iPadLink copied - Turn your card reader off by removing it from the dock and holding the power button. Restart the card reader by pressing the power button again. - [Restart your iPad](https://support.apple.com/en-us/101603). ## Link copiedReset the Bluetooth connectionLink copied To reset the Bluetooth connection with your card reader, go to **Gear Icon > Card readers** and select your connected card reader. Select **Forget this card reader**. Reconnect your card reader to reset the Bluetooth connection. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/cash-drawer-daily-close-out/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Cash Drawer](/learn/help-articles/payments/cash-drawer/) # Cash Drawer Daily Closeout - - - If you manage your cash drawer in Mangomint, we recommend closing out (i.e. balancing) the cash drawer at the end of every day. Closing out the cash drawer includes: 1. **Adding a new count:** Allows you to count the number of bills and coins in the physical cash drawer and compare that against the expected amount. 2. **Reconciling the difference:** Allows you to determine the reason for any discrepancy between the actual and expected amounts. 3. **Adding a new pay-out:** Allows you to take out money from the cash drawer (e.g. bank deposit amount). If you have multiple [locations](/learn/business-setup-locations/), each location's cash drawer will need to be closed out separately. ## Link copiedClosing out the cash drawerLink copied To close out the cash drawer at the end of the day, you must be an Admin user, or you must have the [Can manage cash drawer](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ### Link copiedAdding a new countLink copied Begin closing out the cash drawer by [adding a new count](/learn/add-a-new-count/). This allows you to count the number of bills and coins in the physical cash drawer and compare that amount against the expected balance. The expected balance is the amount that the physical cash drawer should have based on the previous cash drawer balance, cash payments, cash refunds, pay-ins, and pay-outs. **Note: ** If your business processes a high volume of cash transactions, we recommend using a counting machine to reduce the potential for errors. ### Link copiedReconciling the differenceLink copied When adding a new count, you will be able to see if the cash drawer is even, over, or short. If it is over or short, you will need to reconcile the difference. To reconcile the difference, begin by recounting the money carefully to rule out any simple counting errors. - If the cash drawer is **over **after completing a recount, it could mean that a client was accidentally shortchanged. - If the cash drawer is **short **after completing a recount, check if any bills or coins accidentally slipped under or behind the drawer. If the cash drawer is over or short: - The [Cash Drawer Activity report](/learn/payment-reports/) can help you track all cash drawer activity for the day, including cash payments and cash refunds. - Document any overages or shortages for your records, such as on a reconciliation sheet or in a logbook. - Frequent overages or shortages could indicate a training gap regarding calculating change. Learn how you can [enable a change calculator during checkout](/learn/advanced-settings-payments-checkout/) to help with calculating change. ### Link copiedAdding a new pay-outLink copied After adding a new count and recording any overages or shortages, you can [add a new pay-out](/learn/add-new-pay-in-or-pay-out/) for the amount you are taking out from the cash drawer. You can enter either the amount you are taking out (e.g. bank deposit amount), or the amount that is staying in the drawer after the pay-out. This is useful if you have a specific amount that always stays in the drawer (i.e. a **cash float**). After adding a new pay-out, if you are not depositing the money into the bank right away, make sure you keep it in a safe place until you're ready to deposit it. ## Link copiedSetting the starting balance for the cash drawerLink copied Once the cash drawer is closed out for the day, you can either [add a new pay-in](/learn/add-new-pay-in-or-pay-out/) or [add a new count](/learn/add-a-new-count/) the next morning. This will update the current count and set the starting balance for the day. ## Link copiedPrinting cash drawer countsLink copied If needed, you can print a cash drawer count. This is helpful if you'd like a physical copy of the current count to reference while closing out the cash drawer, or if you need to keep a physical copy of a count for your records. To print a cash drawer count, you must be an Admin user, or you must have the [Can manage cash drawer](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Cash Drawer** app. If you have access to multiple [locations](/learn/business-setup-locations/), select the correct location from the drop-down menu. Select the count to print. Select the three-dot menu and select **Print**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/change-the-service-provider-on-a-closed-sale/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Completing Sales & Checkouts](/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/) # Change the Service Provider on a Closed Sale You can change the staff member on a closed sale, which is helpful if the sale was checked out under the wrong staff member. Once the staff member is updated, any commission or tips will be reassigned. To change the staff member on a closed sale, you must be an Admin user, or you must have the [Can start a checkout and modify sales](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Sales** app and select the sale. Select the three-dot menu and select **Reopen**. Update the staff member and select **Go To Payments > Complete** to save your changes. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/check-in-and-check-out-a-group-appointment/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Group Appointments](/learn/help-articles/calendar/group-appointments/) # Check In and Check Out a Group Appointment Once a group appointment is created from the [calendar](/learn/create-a-group-appointment-from-the-calendar/) or [online booking](/learn/create-a-group-appointment-from-online-booking/), you can check in and check out clients individually or all together. ## Link copiedChecking in a group appointmentLink copied To check in a group appointment, you can check in clients individually or all together. - Checking in clients individually can be helpful if one client is running late and needs to begin their appointment later than the rest of the group. - Checking in clients all together is helpful if all clients have arrived and are ready to begin their appointment. To check in an individual client, select the client's appointment and select **Check-In**. To check in clients all together, select the group on the calendar and select **Check-In**. ## Link copiedChecking out a group appointmentLink copied To check out a group appointment, you can check out clients in multiple ways. - **Check out clients individually:** This is helpful if each client wants to pay for their own appointment. This allows each client to use their own membership, package, gift card, and client account balance. - **Check out clients all together:** This is helpful if one client is paying for everyone, or if multiple clients want to [split the payment](/learn/how-to-split-payments/). This also allows the client assigned to the sale to apply their own membership or package to other clients in the checkout. The client assigned to the sale can also use their own gift card and client account balance as a payment method. - **Check out a combination of clients:** For example, for a group of four, three clients may want to check out together, while the fourth client wants to check out separately. To check out an individual client, select the client's appointment and select **Checkout**. Complete the checkout as you normally would. To check out clients all together, select the group on the calendar and select **Checkout**. Complete the checkout as you normally would. Learn how you can [split the payment between multiple payment methods](/learn/how-to-split-payments/) if needed. To check out a combination of clients, select the group on the calendar and select **Checkout**. Remove appointments from the checkout as needed and complete the checkout as you normally would. Any client who has already checked out will not be included in the group checkout. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/check-out-an-appointment/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Completing Sales & Checkouts](/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/) # Check Out an Appointment To check out an appointment, select the appointment on the calendar and select **Checkout**. If needed, select **Add Service**, **Add Product**, or **More** to update the appointment. The **More** option allows you to: - Add a [gift card](/learn/selling-gift-cards-in-person/) to the sale. - Add a [package](/learn/how-to-sell-a-package/) to the sale. - Apply an [offer](/learn/applying-an-offer/) to the sale. - Add an [account balance deposit](/learn/add-to-a-clients-account-balance/) to the sale. Learn how you can [use a barcode scanner to scan products during checkout](/learn/how-to-set-up-and-use-a-barcode-scanner/). Select **Go To Payments** or **Pay** (mobile app). Select from the available [payment buttons](/learn/payment-types/) to complete the sale. Learn how you can also [split payments between multiple payment methods](/learn/how-to-split-payments/) if needed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/check-out-appointments-together/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Completing Sales & Checkouts](/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/) # Check Out Appointments Together Appointments on the same day at the same [location](/learn/business-setup-locations/) can be checked out together. To do this, make sure all the appointments are checked in to service. Select **Checkout** on one of the appointments. The client for this appointment will also be able to share their membership or package services with the other appointments. Select the three-dot menu and select **Add Appointment**. Choose the appointment to add to the checkout. Once the appointment is added, complete the checkout as you normally would. If an appointment was added to the checkout by accident and you need to remove it, discard the checkout by selecting the three-dot menu and selecting **Discard**. This will remove the combined appointments. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/client-account-balances-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Client Account Balances Reports - - - If [Client Account Balances](/learn/help-articles/clients/client-account-balances/) is enabled for your account, the following Client Account Balances reports are available in the **Reports** app. To access reports, you must be an Admin user, or you must have the [Can access company reports](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedClient Account Usage ReportLink copied The **Client Account Usage** report includes account balance usage details such as sale # and client name. The table below provides more information on the different columns in the **Client Account Usage** report. | Column | Description | | ---------- | ------------------------------------------------------------------------------------------------------------------------------------ | | **Date** | The date the account balance was used. | | **Sale #** | The sale where the account balance was used. | | **Client** | The client whose account balance was used. | | **Amount** | The amount of the account balance that was used. Negative amounts include payments that were refunded to the client account balance. | ## Link copiedClient Account Balances ReportLink copied The **Client Account Balances** report includes current client account balances. The table below provides more information on the different columns in the **Client Account Balances** report. | Column | Description | | ---------- | ------------------------------------- | | **Client** | The client's name. | | **Amount** | The client's current account balance. | ## Link copiedClient Account Deposits ReportLink copied The **Client Account Deposits** report includes [account balance deposit](/learn/add-to-a-clients-account-balance/#make-a-deposit-into-a-clients-account-balance) details such as sale # and client name. This report does **not** include [manual adjustments](/learn/add-to-a-clients-account-balance/#adjust-a-clients-account-balance-manually) to client account balances. The table below provides more information on the different columns in the **Client Account Deposits** report. | Column | Description | | ---------- | --------------------------------------------------------- | | **Date** | The date the account balance deposit was completed. | | **Sale #** | The sale where the account balance deposit was completed. | | **Client** | The client whose account balance was updated. | | **Amount** | The account balance deposit amount. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/client-details/ [Home](/learn/) [Clients](/learn/help-articles/clients/) # Client Details - - - - - - - - You can view a client's details by selecting the client's name from an appointment, a sale, the **Inbox** app, or the **Clients** app, as shown below. Appointment: Sale: **Inbox** app: **Clients** app: When viewing a client's details, you can select the pencil icon to add or update the client details outlined below (in addition to the client's name, phone number, and email address). ## Link copiedProfile ImageLink copied Add the client's profile image. If no image is added, the platform will use the client's initials on a color background. ## Link copiedClient OwnershipLink copied If [client ownership](/learn/advanced-settings-client-ownership/) is enabled, you can select the staff member who owns the client from the **Owner** dropdown. ## Link copiedSocial MediaLink copied Add the client's social media information. ## Link copiedAdditional DetailsLink copied Keep track of additional client details, including: - Gender - Pronouns - Birthday - Alternative phone number - Referral source. Separate multiple referral sources using a comma or a space. Referral sources allow you to filter the [client list](/learn/navigating-the-client-list/), and they allow you to send [campaigns](/learn/client-filters-for-campaigns/) and [flow messages](/learn/client-filters-for-automated-flows/) to clients who were referred by a specific source. - Tag. Separate multiple tags using a comma or a space. Tags allow you to filter the [client list](/learn/navigating-the-client-list/), and they allow you to send [campaigns](/learn/client-filters-for-campaigns/) and [flow messages](/learn/client-filters-for-automated-flows/) to clients with specific tags. ## Link copiedAddressLink copied Add the client's home or mailing address. ## Link copiedMessaging PreferencesLink copied Enable or disable appointment-related messages and marketing messages for the client. - **Appointment-related messages **include [automated messages](/learn/help-articles/automated-messages/) and [non-marketing flow messages](/learn/flow-message-types/). - **Marketing messages **include [campaigns](/learn/help-articles/campaigns/) and [marketing flow messages](/learn/flow-message-types/). Learn more about [client eligibility for marketing messages](/learn/client-eligibility-for-marketing-messages/). Clients whose appointment-related messages are disabled will still be notified at the time of booking if they book online. ## Link copiedOnline BookingLink copied If needed, you can [block the client from online booking](/learn/block-a-client-from-online-booking/). ## Link copiedClient NotesLink copied Add any [client notes](/learn/adding-notes-in-mangomint/) that will appear when booking, viewing, or checking out an appointment for the client. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/client-eligibility-for-marketing-messages/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Communication](/learn/help-articles/clients/client-communication/) # Client Eligibility for Marketing Messages - - - You can send marketing messages to clients via email or text message using [Campaigns](/learn/help-articles/campaigns/) and [Flows](/learn/help-articles/automated-flows/). This article covers: - Determining client eligibility for marketing messages - Viewing client messaging preferences - Opting clients in or out of marketing messages ## Link copiedDetermining client eligibility for marketing messagesLink copied Whether a client is **eligible** to receive marketing messages is different from whether the client actually **receives** marketing messages. A client can be eligible for marketing messages but still not receive them if they are opted out. Clients are eligible for marketing messages (emails and texts sent via [Campaigns](/learn/help-articles/campaigns/) and [Flows](/learn/help-articles/automated-flows/)) for two years from when they last completed any of the following: - Booked an appointment. Includes appointments booked by a staff member via the calendar or by the client via online booking. - Completed a sale. Includes membership payments. - Submitted a form. - Received a campaign (email or text) sent via Mangomint. Includes campaigns that were [sent but not delivered](/learn/view-your-campaign-performance/). ## Link copiedViewing client messaging preferencesLink copied In the [client details](/learn/client-details/), you can see whether a client is eligible for marketing messages and whether they are opted in or out. If they are eligible and are opted in, you can also see the date until which they are eligible. This date is two years from when they last became eligible. ## Link copiedOpting clients in or out of marketing messagesLink copied There are multiple ways clients can be opted in or out of marketing messages. - **For marketing emails**, new clients will be opted in by default. - **For marketing texts**, new clients created via online booking will **not** be opted in by default. New clients created [via the calendar or Clients app](/learn/add-a-new-client/) **will** be opted in by default, but they will not become **eligible** until they complete a [qualifying action](/learn/client-eligibility-for-marketing-messages/#determining-client-eligibility-for-marketing-messages). ### Link copiedOpting clients in to marketing messagesLink copied **For marketing emails**, if a client is opted out, you can manually opt them in by enabling marketing emails in their [client details](/learn/client-details/). You should **only** do this if the client gave you clear, documented consent to do so, such as via a [form](/learn/creating-form-templates/) (e.g. Sign below to opt in to receive marketing emails from Salon Azul). Documented consent helps keep your business legally compliant, and it allows you to prove (if needed) that the client agreed to receive marketing emails from your business. **For marketing texts**, if a client is opted out, you cannot manually opt them in. Clients must opt in themselves by completing any of the following: - Texting START to your [marketing phone number](/learn/adding-phone-numbers/#adding-a-marketing-phone-number). - Submitting an [external form](/learn/creating-form-templates/). This will opt **new** clients in to marketing texts. A client is considered new if they do not have a client profile in Mangomint. If an **existing** client submits this form, their opt-in status will not be affected. - Enabling the **Allow marketing messages & other important announcements** toggle in online booking. Once you have a [marketing phone number](/learn/adding-phone-numbers/#adding-a-marketing-phone-number), this toggle will be shown in online booking. If a client [verifies their phone number](/learn/online-booking-from-the-clients-perspective/) in online booking and is already opted in to marketing texts, this toggle will not be shown. If you had a previous scheduling software or marketing platform where you sent marketing messages to clients, the Mangomint team can help you determine whether your clients in Mangomint can be opted in to marketing messages based on the following: - **For marketing emails**,** **clients can be opted in if they were previously subscribed to your marketing emails sent from your previous scheduling software or marketing platform. Their previous subscriptions must be verified by the Mangomint team. - **For marketing texts**,** **clients can only be opted in if you can provide the Mangomint team with a list of all your clients and whether they were opted in or out of your marketing texts sent from your previous scheduling software or marketing platform. ### Link copiedOpting clients out of marketing messagesLink copied You can manually opt a client out of marketing messages by disabling marketing emails and texts in their [client details](/learn/client-details/). You should only do this if the client gave you clear consent to do so. Clients can also opt out of marketing messages themselves by completing any of the following: - Clicking the unsubscribe link in a marketing email. This will opt them out of marketing emails only. - Marking a marketing email as spam. This will opt them out of marketing emails only. The client's email server may also automatically mark your marketing email as spam, which will also opt the client out. - Replying STOP** **to a marketing text. This will opt them out of marketing texts only. Once a client is opted out: - For marketing emails, the client can only be opted back in if a staff member manually opts them back in. - For marketing texts, the client can only be opted back in if they opt back in themselves. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/client-filters-for-automated-flows/ [Home](/learn/) [Automated Flows](/learn/help-articles/automated-flows/) [Creating Flows](/learn/help-articles/automated-flows/creating-flows/) # Client Filters for Automated Flows When [building an automated flow](/learn/building-and-activating-a-flow/), you can add **conditions** to the flow to check for specific client criteria, such as appointment history or membership status. You can also apply **filters** to conditions to further customize your flows. For example, you can filter the **Client memberships** condition to check whether a client has or does not have a specific membership plan. **Note: ** Filters can be useful when applied to **trigger** conditions, as shown below. This ensures that only clients who meet the filters will enter the flow, giving you more accurate [flow statistics](/learn/viewing-flow-details-and-statistics/). The table below outlines all the available conditions for flows. | Condition | Description | How you can filter this condition | | ------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------ | | **Client attributes** | Check if the client's profile has or does not have specific attributes. | • Gender• Tag• Referred by• Client notes• Created by (staff member, online, or external form submission)• Birthday• Created at | | **Client future appointments** | Check if the client has or does not have future appointments. | • Staff member• Service• Service category• Location• Resource• Appointment note• Date• Incomplete forms | | **Client past appointments** | Check if the client has or does not have past appointments. | • Staff member• Service• Service category• Location• Resource• Appointment note• Date• Incomplete forms | | **Client sales** | Check if the client has or does not have sales history. | • Amount• Date• Location | | **Client memberships** | Check if the client has or does not have a membership. | • Membership plan• Status• Start date | | **Client product purchases** | Check if the client has or does not have product purchase history. | • Product• Product category• Date | | **Client gift card purchases** | Check if the client has or does not have gift card purchase history. | • Amount• Date | | **Client packages** | Check if the client has or does not have a package. | • Package type | | **Client total spend** | Check how much the client has spent in total sales. Includes services, products, gift cards, new memberships, membership renewals, and packages. | • Amount• Date | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/client-filters-for-campaigns/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) [Creating Campaigns](/learn/help-articles/campaigns/creating-campaigns/) # Client Filters for Campaigns When creating an [email](/learn/create-and-send-an-email-campaign/) or [text message](/learn/create-and-send-a-text-message-campaign/) campaign, you can send the campaign to clients who are [eligible and opted in](/learn/client-eligibility-for-marketing-messages/), and who match different **conditions**. Conditions check for specific client criteria, such as appointment history or membership status. You can also apply **filters** to conditions to further customize your campaign recipient lists. For example, you can filter the **Client memberships** condition to check whether a client has or does not have a specific membership plan. The table below outlines all the available conditions for campaigns. | Condition | Description | How you can filter this condition | | ------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------ | | **Client attributes** | Check if the client's profile has or does not have specific attributes. | • Gender• Tag• Referred by• Client notes• Created by (staff member, online, or external form submission)• Birthday• Created at | | **Client future appointments** | Check if the client has or does not have future appointments. | • Staff member• Service• Service category• Location• Resource• Appointment note• Date• Incomplete forms | | **Client past appointments** | Check if the client has or does not have past appointments. | • Staff member• Service• Service category• Location• Resource• Appointment note• Date• Incomplete forms | | **Client sales** | Check if the client has or does not have sales history. | • Amount• Date• Location | | **Client memberships** | Check if the client has or does not have a membership. | • Membership plan• Status• Start date | | **Client product purchases** | Check if the client has or does not have product purchase history. | • Product• Product category• Date | | **Client gift card purchases** | Check if the client has or does not have gift card purchase history. | • Amount• Date | | **Client packages** | Check if the client has or does not have a package. | • Package type | | **Client total spend** | Check how much the client has spent in total sales. Includes services, products, gift cards, new memberships, membership renewals, and packages. | • Amount• Date | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/client-self-check-in/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Virtual Waiting Room](/learn/help-articles/calendar/waiting-room/) # Client Self Check-In Clients with existing appointments can check in to the [waiting room](/learn/help-articles/calendar/waiting-room/) themselves using Client Self Check-In. This is helpful for businesses that do not have front desk staff available to check in clients. To allow clients to check in to the waiting room themselves, open the **Settings** app. Select **Automated Messages > Check-In Process** and add the Client Self Check-In automated message. You can customize the Client Self Check-In automated message by enabling the **Ask clients to wait outside** toggle. When enabled, clients will be asked to wait outside when they check in. Once the Client Self Check-In automated message is added, clients will receive the message 15 minutes before their appointment and can use the link in the message to check in to the waiting room. Clients will always receive this automated message, regardless of their [messaging preferences](/learn/client-details/). Once a client checks in, the service provider will be notified that their client is waiting if the [When a client is checked-in as "waiting"](/learn/automated-messages-check-in-process/#when-a-client-is-checked-in-as-waiting) automated message is enabled. Once the client's service provider is ready, you can notify the client by selecting **Notify**. This allows you to easily notify clients who may have been waiting outside. The **Notify** button will only display if the [When staff member presses "Notify" button](/learn/automated-messages-check-in-process/#when-staff-member-presses-notify-button) automated message is enabled. If you need to notify the client again, select **Send Again**. When the appointment is ready to begin, select **In Service**. Once you select **In Service**, the service provider will be notified that their client is ready if the [Client is checked in for service](/learn/staff-member-notifications/) notification is enabled. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/client-self-check-out/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Client Self Checkout Client Self Checkout allows clients to complete the checkout process directly on their phone. Clients will be sent a text message with a link to add a tip, complete the payment, and view their receipt. Client Self Checkout is enabled by default if you have an integrated [payment account](/learn/payment-accounts/). If needed, you can disable Client Self Checkout by opening the **Settings** app and going to** **[Payments & Checkout > Advanced Settings > Client Self Checkout](/learn/advanced-settings-payments-checkout/). ## Link copiedUsing Client Self CheckoutLink copied To use Client Self Checkout, select the **Self Checkout** payment button. Confirm the client’s phone number or enter a different phone number. Select **Send**. The **Waiting for client payment** message will display. The client will receive a text message with a link to complete the payment. By default, the link will expire after 15 minutes. To increase your default time window, please contact chat support. Once the client opens the link, they can tap **Show Details** to view a detailed breakdown of all line items in the sale and any [custom fees](/learn/help-articles/sales-and-checkout/custom-fees/) that were added. The client will be able to select a tip percentage or enter a custom tip amount before continuing to the payment. The client will enter their credit card information and complete the payment. Any credit card entered will be [added on file](/learn/managing-cards-on-file/). If the client already has a credit card on file, it will be available for them to use. Once the payment is successful, the client will see a **Payment successful** message and a link to view their receipt. The sale in Mangomint will be marked as Closed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/client-specific-service-durations/ [Home](/learn/) [Clients](/learn/help-articles/clients/) # Client-Specific Service Durations You can add **custom service durations** for specific clients, which is helpful if certain clients take more or less time for a service than the default service duration. Once a client has a custom service duration, their custom duration will be automatically applied for appointments booked via the calendar and online. **Note: ** Custom service durations do not apply to [group appointments](/learn/create-a-group-appointment-from-online-booking/) booked via online booking. ## Link copiedAdding a custom service duration for a clientLink copied To add a custom service duration for a client, you can either add the custom duration during booking, or via the client details. To add a custom duration during booking, update the duration and select **Save duration for this client**. Once saved, the duration will be automatically applied for appointments booked via the calendar and online. To add a custom duration via the client details, [open the client details](/learn/client-details/) and select the **Adjustments** tab. Select **Add custom duration**. Select the service and the custom duration for this client. Once added, the duration will be automatically applied for appointments booked via the calendar and online. ## Link copiedViewing & updating custom service durations for a clientLink copied Once a custom service duration is added for a client, you can view and update the client’s custom service durations via the client details. [Open the client details](/learn/client-details/) and select the **Adjustments** tab to view, update, or remove custom service durations for the client. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/client-timeline/ [Home](/learn/) [Clients](/learn/help-articles/clients/) # Client Timeline To view a client's timeline, [open the client details](/learn/client-details/) and select the **Timeline** tab. A client's timeline tracks the following information: - Upcoming and past appointments - Completed sales - [Timeline notes](/learn/adding-notes-in-mangomint/#timeline-notes) - Form submissions You can filter a client's timeline to view specific types of entries, including appointments, sales, timeline notes, or form submissions. To view the corresponding appointment or sale for a timeline entry, you can select the **Appointment** or **Sale #** link on the entry. ## Link copiedPinning timeline notes & form submissionsLink copied You can pin up to three timeline notes and three form submissions to the top of a client's timeline. This allows important information about the client to be easily accessible without having to scroll, such as color formulas, treatment photos, and signed consent forms. To pin a timeline note or form submission to the top of a client's timeline, select the three-dot menu on the entry and select **Pin to Top**. This will **move** the note or form submission to the top of the client's timeline (the note or form submission will not appear twice on the timeline). To unpin a timeline note or form submission, select the three-dot menu on the entry and select **Unpin**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/collecting-waivers-from-your-clients/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) [WaiverForever Integration](/learn/help-articles/integrations/waiverforever-integration/) # Collecting Waivers Using WaiverForever After [creating a waiver in WaiverForever](/learn/creating-waivers-in-waiverforever/), you can add the waiver link to your automated messages to collect waivers from your clients. In WaiverForever, go to the **Waiver Templates** screen and select the waiver to add to your automated messages. Copy the link to the waiver. In Mangomint, open the **Settings** app and select **Automated Messages**. Select the gear icon next to the message to update and select **Customize**. Paste the link to the waiver and save your changes. The waiver will now be included in your automated messages. Once clients fill out the waiver, the PDF is automatically added to their client timeline. **Important: ** When clients complete a waiver, it’s important that they use the same email address/phone number on file in Mangomint to successfully sync the completed waiver to their client profile. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/completing-a-checkout-with-product-usage/ [Home](/learn/) [Services](/learn/help-articles/services/) [Product Usage](/learn/help-articles/services/product-usage/) # Completing a Checkout with Product Usage Once [product usage is added to a service](/learn/adding-product-usage-to-a-service/), you can check out the service and enter the number of units used. To learn how to apply product credits from a membership or package during checkout, [follow these steps](/learn/using-memberships-and-packages-with-product-usage/). ## Link copiedCompleting a checkout with product usageLink copied To complete a checkout with product usage, begin a checkout that has a service with product usage. - If any products are **required **for the service, they are automatically added to the checkout and cannot be removed. - If any products are **optional **for the service, you can manually add them by selecting **Add product usage**. Once they are added, they can be removed if needed by selecting the trash icon. For each product added to the checkout, you will need to enter the units used. The minimum quantity used for each product is 1, unless the product has a [set minimum quantity](/learn/adding-product-usage-to-a-service/). - If the product has a unit price, the service price will be automatically increased based on the quantity entered. This is **in addition **to any base price for the service. If needed, you can manually change either the unit price or the service price during checkout. - If the product does **not **have a unit price (i.e. $0), the service price will **not **be affected by the quantity entered. The quantity entered will only be used to track stock changes. **Note: ** Because the product price is added to the **service price**, the assigned staff member will earn **service commission** on the service total instead of product commission. If that same product is sold at retail instead of being used during the service, the staff member would earn product commission as they normally would. Once you’ve entered all the required quantities, select **Go To Payments** and complete the checkout as you normally would. Once the checkout is complete: - The client’s receipt will show each product name, the number of units used for each product, and the service total. Any **unit pricing **will **not **be shown on the client’s receipt (it will be included in the service total). - Inventory will be updated automatically. In the **Products **app, each product’s inventory changes will show **Service Usage **as the type of inventory change. - Reports will be updated automatically. [Inventory reports](/learn/inventory-reports/) will include details about which products were used during services (i.e. Service Usage). Products used during services will be included as part of your **service revenue **in reports. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/completing-a-refund/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Refunds & Returns](/learn/help-articles/sales-and-checkout/refunds/) # Completing a Refund - - - When completing a refund, you can complete all steps of the refund process in one streamlined workflow, including: - Returning funds to the client - Adjusting staff member commission - Specifying whether returned products should be added back to your inventory count To complete refunds, you must be an Admin user, or you must have the **Can refund sales (open and closed)** or **Can refund open sales** permission enabled in [Staff Member settings](/learn/staff-member-permissions/). ## Link copiedCompleting a refundLink copied To complete a refund, view the sale and select **Refund** from the "..." menu. Specify how to complete the refund. - ****[**Refund line items:**](/learn/completing-a-refund/#refund-line-items)** **Allows you to complete a **full or partial refund for specific line items**. You will **not** be able to re-collect payment with this option. You will be guided through all steps of the refund process, including adjusting commission and adding products back to inventory. This ensures you have accurate reports. - ****[**Refund amount:**](/learn/completing-a-refund/#refund-amount)** **Allows you to complete a **full or partial refund** without adjusting commission, inventory, etc. You **will** be able to re-collect payment with this option. While this option is helpful if you need to quickly refund the client, the sale will have a **remaining balance** once the refund is complete. You will need to [resolve the remaining balance](/learn/resolving-a-remaining-balance/) to ensure you have accurate reports. **Note: ** If you are an Admin user and would prefer to complete all the steps of the refund process yourself (adjusting commission, inventory, etc.), you can have staff members use the **Refund amount** option. This will **only** allow staff members to return funds to the client, and it will allow you to complete all the remaining steps yourself afterward (adjusting commission, inventory, etc.) by [resolving the remaining balance](/learn/resolving-a-remaining-balance/). ### Link copiedRefund line itemsLink copied If you selected **Refund line items**, you will be guided through all steps of the refund process. In the example below: - A service, product, and tip are **fully refunded**. If you partially refund a service or product and choose to claw back commission, the staff member will only earn commission on the non-refunded amount. - The staff member’s service and product commission are **clawed back**. This means the staff member will **not **earn commission on the refunded service or product. The adjusted commission amount will be reflected in the [Payroll report](/learn/payroll-report/) for the date the refund was completed, not the original sale date. - The **Quantity to restock **for the product is changed to 0. This means the product will **not **be added back to inventory (e.g. damaged products). - The payment is refunded to the original payment method. You can also choose to refund the payment in a different way, such as cash or a gift card. After completing the refund, the original payment will appear in your reports on the original payment date. The refund will appear in your reports on the date the refund was completed. ### Link copiedRefund amountLink copied If you selected **Refund amount**, you can complete a full or partial refund. While this option is helpful if you need to quickly refund the client, the sale will have a **remaining balance** once the refund is complete. You will need to [resolve the remaining balance](/learn/resolving-a-remaining-balance/) to ensure you have accurate reports. In the example below, instead of refunding the entire amount, only $25 is refunded to the original payment method. You can also choose to refund the amount in a different way, such as cash or a gift card. After completing the refund, the original payment will appear in your reports on the original payment date. The refund will appear in your reports on the date the refund was completed. ## Link copiedViewing refunds in the Sales appLink copied Refunds are listed separately from sales in the **Sales** app. In the **Sales** app: - Refunds have a **refund number **separate from the sale number. When viewing a refund, the corresponding sale number is included for reference. - Refunds have a **negative total**. - Sales that were refunded include the refund details. The table below provides more details on the different statuses in the **Sales** app. | Status | Description | | ------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Open** | Open sale or refund. | | **Closed** | Closed sale or refund. | | **Closed (Refunded)** | Closed sale that has **fully refunded** line items. | | **Closed (Partially Refunded)** | Closed sale that has **partially refunded** line items. | | **Closed (Remaining Balance)** | Closed sale that has a remaining balance due to [refunding a single payment](/learn/refunding-a-single-payment/) or refunding an amount instead of line items. | | **Voided** | Voided sale. **Open sales** can be voided, while **closed sales** can only be refunded. | | **Voided (Remaining Payments)** | Voided sale that has remaining payments that were not refunded. | ## Link copiedDiscarding a refundLink copied To discard a refund that is in progress, select **Discard** from the "..." menu. This is helpful if you want to delete the refund and start over. Once a refund is completed, it cannot be discarded. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/completing-a-test-transaction-using-your-card-reader/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Hardware](/learn/help-articles/payments/payment-hardware/) # Completing a Test Transaction Using Your Card Reader After connecting a card reader to your [Front Desk Display](/learn/setting-up-your-front-desk-display/) or [directly to your iPhone or iPad](/learn/how-to-connect-your-card-reader-to-directly-your-iphone-or-ipad/), you can complete a test transaction to ensure the card reader is set up correctly. To complete a test transaction, open the **Sales** app and select **New Checkout**. Add a service to the checkout and change the service price to $1. Select **Go To Payments**. Select the **Front Desk** or **Card Reader** payment method and complete the sale using a credit card. Once the sale is closed, [complete a refund](/learn/completing-a-refund/) for the sale. Once you've successfully completed a test transaction, you are ready to [take payments with your Front Desk Display](/learn/how-to-take-payments-with-the-front-desk-display/) or your [iPhone or iPad](/learn/how-to-take-payments-with-the-card-reader-direct-connection/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/completing-checkouts-with-custom-fees/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Custom Fees](/learn/help-articles/sales-and-checkout/custom-fees/) # Completing Checkouts with Custom Fees Once a custom fee is [enabled](/learn/creating-custom-fees/), you can complete a checkout with the custom fee. Begin the checkout as you normally would. Select **Go To Payments**. If the sale meets the fee's [conditions](/learn/creating-custom-fees/#conditions-tab), the fee will either be: - Added to the sale automatically, as shown above. For percentage-based fees, the percentage will be calculated on the **sale subtotal**. - Added to the payment amount once the corresponding payment method is selected. For percentage-based fees, the percentage will be calculated on the **payment amount**. The payment amount may increase if the client adds a tip via [card reader](/learn/how-to-take-payments-with-the-card-reader-direct-connection/), [Front Desk Display](/learn/how-to-take-payments-with-the-front-desk-display/), or [Client Self Checkout](/learn/client-self-check-out/). If you have tip buttons enabled, the client will be able to see how much the fee will increase with each tip option as shown below. Once a custom fee is added to a sale, you can complete the checkout as you normally would. Fee names and amounts will be included on the client's receipt. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/completing-the-employer-onboarding-for-payroll/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) [Employer Onboarding for Payroll](/learn/help-articles/payroll-processing-for-employers/employer-onboarding-for-payroll/) # Completing the Employer Onboarding for Payroll - - - - - - - - This article provides guidelines for completing each section of the [employer onboarding](/learn/signing-up-for-payroll-processing/) for Payroll Processing. Admin users will receive daily email reminders if there are any onboarding tasks that must be completed to begin processing payroll. ## Link copiedLet's get startedLink copied In the **Let's get started** section, enter the requested information to personalize your onboarding experience. - Your first payday is the first date you'd like to begin paying your workers through Mangomint. Keep in mind this date is **not **final—this date is simply for the Mangomint team so we can help you stay on track and complete your onboarding in time for your first payday. - Let us know if you've paid any workers this year. If you have, we will contact you to help you migrate your previous payroll history. **This step is important to ensure all your payroll taxes are properly transferred**. ## Link copiedAdd your work locationLink copied In the **Add your work location** section, enter all the addresses where your workers physically work. The table below outlines the different address types. | Address type | Description | | ------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Filing address** | The address you have on file with the IRS (U.S.) or CRA (Canada). This address is also known as the **legal address**, and it is used when sending payroll filings to tax agencies. You will specify this address in the [Fill in your tax info](/learn/completing-the-employer-onboarding-for-payroll/#fill-in-your-tax-info) section. | | **Principal address** | The address included on your workers' paystubs and where you receive mail, such as your main office or headquarters. This address is also known as the **primary business address**, and it does **not** need to match the address you have on file with the IRS (U.S.) or CRA (Canada). | | **Work location** | The address where your workers physically work. You can add more than one work location. | | **Default work location** | The default work location for any new workers you add. If you have multiple work locations, you do **not** need to set a default work location. This will allow you to manually choose each worker's work location. | Your filing address, principal address, and default work location do **not** all need to be the same address. For example, if all of your workers work at 1600 Grand St., that will be both the **Default work location** and **Principal address**. If you use a different address for your company's taxes (150 Brookside Ave.), that will be the **Filing address**. ## Link copiedSet up a pay groupLink copied In the **Set up a pay group** section, specify how to pay your workers. - A **pay group** is a group of workers. Each pay group has an assigned pay frequency. - You can name your pay groups however you'd like. For example, you can name your pay group _Bi-weekly Payroll _if the workers in that group are paid every other week. - You can create multiple pay groups if you pay different groups of workers at different times. For example, you can assign your 1099 contractors to a weekly pay group and your W-2 employees to a bi-weekly pay group. There is no additional cost to create or use multiple pay groups. - If you specify a default pay group, any new workers will be added to that pay group automatically. ### Link copiedDetermining your pay dates and pay periodsLink copied The image below shows an example of pay dates and pay periods. In this example, the worker is paid every other week. For direct deposit, your pay period must end at least 4 business days before your pay date. ## Link copiedGet your team readyLink copied In the **Get your team ready** section, set up your workers for payroll. If you need help determining a worker's classification, please consult an accountant. Once you begin this section, you will be able to see if there are any workers in this section who require more information in order to be ready for payday. ### Link copiedInviting workersLink copied If you invite workers to enter their own payroll details, they will receive an email with a link where they can enter their information, including their direct deposit details. Workers must [complete their email invitation](/learn/signing-up-for-payroll-as-a-worker/) to be paid through Payroll Processing. If you need to resend an email invitation to a worker, open the **Staff Members** app and select the staff member. Select the **Compensation** tab and select **Resend invite**. ### Link copiedOvertime eligibilityLink copied In the **Additional setup info** step, select **Finish setup** for each worker and specify whether the worker is eligible for overtime pay. **You will not be able to pay workers until their overtime eligibility is specified**. ## Link copiedFill in your tax infoLink copied In the **Fill in your tax info** section, enter your federal and state tax information. If you need help completing this section, please consult an accountant. - An FEIN and EIN are the same number (Employer Identification Number). - In the **Federal tax info** step, specify your **Federal deposit schedule** that was given to you by the IRS when you received your EIN. You can leave the **Effective date** as is. - It's important that you select your correct schedule to avoid any penalties. If you don't know your federal deposit schedule, you can select **Semi-weekly**. However, consider contacting the IRS to confirm your correct federal deposit schedule. - In the **State tax info** step, specify the state tax information (e.g. account number, IDs, rates, deposit schedules) for each work location you entered. You do not need to complete this step if you only have 1099 contractors. ## Link copiedAdd company bank accountLink copied In the **Add company bank account** section, specify the bank account to use for taxes and direct deposit payments. You can either: - Add and verify the bank account using Plaid. - Add the bank account manually and verify it using two small deposits. The two small deposits should appear in the bank account in **1-2 business days**. In this section, you will sign a **Debit Authorization** form to allow the account to be debited for taxes and direct deposit payments. ## Link copiedSign company documentsLink copied In the **Sign company documents** section, provide your signature to allow us to pay and file your payroll taxes. In this section, you will sign any required documents based on the information you provided in the previous sections. Example forms include the **Reporting Agent Authorization** form and **Power of Attorney** form. ## Link copiedVerify company bank accountLink copied In this section, enter the amount of the two small deposits sent to the company bank account you entered. This section is only required if you chose to manually verify the bank account instead of using Plaid. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/create-a-group-appointment-from-existing-appointments/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Group Appointments](/learn/help-articles/calendar/group-appointments/) # Create a Group Appointment from Existing Appointments If each client in a group was booked separately, you can create a group appointment from their existing appointments. To create a group appointment from existing appointments, select the first appointment on the calendar and select **Add to Group**. This client will become the [primary contact](/learn/faq-group-booking/#what-is-a-primary-contact-how-can-i-change-the-primary-contact-for-a-group-booking) for the group. Select **New Group Appointment**. The appointment will be added to a new group appointment. Select **Add Appointment** and continue adding existing appointments to the group as needed. The clients who are added will receive an email notification that they were added to a group organized by the primary contact. On the calendar, all the appointments in the group will have a [group appointment icon](/learn/calendar-color-key-icons/#appointment-icons). Once you've created the group appointment, learn how you can [update the group appointment](/learn/update-an-existing-group-appointment/) if needed, or [check in and check out the group appointment](/learn/check-in-and-check-out-a-group-appointment/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/create-a-group-appointment-from-online-booking/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Group Appointments](/learn/help-articles/calendar/group-appointments/) # Create a Group Appointment from Online Booking Once you've [enabled group appointments in online booking](/learn/enable-group-appointments/), clients can book group appointments online. When booking a group appointment online, the booking client will begin by selecting: - How many guests are in the group - The service, service customizations, and service provider for each guest - The day and time for the group appointment After selecting the day and time for the group appointment, the booking client will enter contact information for themselves and everyone in the group. This allows everyone in the group to receive their own appointment confirmation, reminders, and forms. The booking client can also enter comments for specific clients and for the entire group. These comments will appear in the appointment details on the calendar. The booking client will specify a **primary contact** for the group. While clients cannot change the primary contact once the group appointment is booked, staff members can [change the primary contact from the calendar](/learn/update-an-existing-group-booking/#changing-the-primary-contact-for-a-group) as needed. Each client in a group appointment will be able to view their appointment in the [client portal](/learn/help-articles/clients/client-portal/). However, only the primary contact can: - [Self-reschedule](/learn/managing-appointments-from-the-client-portal/) the entire group. Individual appointments in a group cannot be self-rescheduled. - [Self-cancel](/learn/managing-appointments-from-the-client-portal/) the entire group and individual appointments in the group. The primary contact’s appointment can only be canceled if the entire group is canceled. If any deposits are required, the booking client will need to pay all of the deposits for each guest. All of the deposits will be combined into one deposit for the booking client to pay in order to book the group appointment. Once the group appointment is booked: - Each client in the group will receive their own appointment confirmation and reminders that include any forms the client needs to complete. - The primary contact’s confirmation email will include the appointment details for each client in the group. The confirmation emails for the other clients in the group will specify that their appointment was booked by the primary contact. Learn how you can [update the group appointment](/learn/update-an-existing-group-appointment/) if needed, or [check in and check out the group appointment](/learn/check-in-and-check-out-a-group-appointment/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/create-a-group-appointment-from-the-calendar/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Group Appointments](/learn/help-articles/calendar/group-appointments/) # Create a Group Appointment from the Calendar Once you've [enabled group appointments](/learn/enable-group-appointments/), you can create a group appointment from the calendar. **Note: ** This article covers how to create a group appointment with new appointments only. Learn how you can also [create a group appointment from existing appointments](/learn/create-a-group-appointment-from-existing-appointments/). To create a group appointment from the calendar, select **Group Appointment** and add the first appointment to the group. Continue adding appointments to the group as needed by selecting **Add Appointment**. Each client will have their own appointment on the calendar, which allows them to receive their own appointment confirmation, reminders, and forms. Every group appointment has one client who is the **primary contact** for the group. - You can change the primary contact as needed by selecting **Make Primary Contact** next to the new primary contact. - For [Express Booking™](/learn/help-articles/calendar/express-booking/), the primary contact will be the client who receives the text message to complete the booking. - Learn more about [primary contacts for group appointments](/learn/faq-group-appointments/#what-is-a-primary-contact-how-do-i-change-the-primary-contact-for-a-group-appointment). Once you've added all the appointments to the group, select **Book Appointments** to create the group appointment. Each client in the group will receive their own appointment confirmation, reminders, and any forms they need to complete. - The primary contact's confirmation email will include the appointment details for each client in the group. - The confirmation emails for the other clients in the group will specify that their appointment was booked by the primary contact. On the calendar, all the appointments in the group will have a [group appointment icon](/learn/calendar-color-key-icons/#appointment-icons). Group appointments [created from online booking](/learn/create-a-group-appointment-from-online-booking/) will also have the group appointment icon. Once you've created the group appointment, learn how you can [update the group appointment](/learn/update-an-existing-group-appointment/) if needed, or [check in and check out the group appointment](/learn/check-in-and-check-out-a-group-appointment/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/create-a-new-appointment/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Appointments](/learn/help-articles/calendar/appointments/) # Create an Appointment To create an appointment, click anywhere on the calendar to open the appointment details on the right. You can drag and drop the appointment on the calendar to change the appointment time or staff member. To create an appointment in the mobile app, tap and hold anywhere on the calendar to open the appointment details. You can also tap the "+" button from the calendar to open the appointment details. Select the client and service for the appointment. If you need to add multiple services, select **Add Service**. Once the appointment details are complete, select **Book Appointment** or **Book** (mobile app) to create the appointment. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/create-a-time-block/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Time Blocks](/learn/help-articles/calendar/time-blocks/) # Create a Time Block To create a time block, select the desired time on the calendar and select **Create time block**. In the mobile app, you can tap the "+" button from the calendar to create a time block. Specify the duration of the time block and select **Create Time Block** or **Create** (mobile app) to create the time block. Learn how you can [create a repeating time block](/learn/make-a-repeating-time-block/). ## Link copiedEdit or delete a time blockLink copied To edit a time block, select it on the calendar and select the pencil icon. Edit the time block as needed and select **Save Changes**. To delete a time block, select it on the calendar and select **Delete** from the "..." menu. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/create-an-account-balance-membership-plan/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Membership Plans](/learn/help-articles/memberships/managing-membership-plans/) # Create an Account Balance Membership Plan - - - This article covers how to create an **account balance** membership plan. To create a **service-based** membership plan, [follow these steps](/learn/set-up-a-membership-plan/). - Account balance memberships allow clients to add money to their [client account balance](/learn/help-articles/clients/client-account-balances/) every billing period instead of receiving redeemable membership services. - Clients can use the money in their account balance to pay for any sales, including any services or products. - Client account balances never expire and can be used at any of your [locations](/learn/business-setup-locations/), giving clients the flexibility to use their account balance at their convenience. To learn more about how you can set up and use account balance memberships, [visit our blog](/blog/beauty-bank-memberships/). ## Link copiedEnabling the Memberships appLink copied To create membership plans, the **Memberships** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. ## Link copiedCreate an account balance membership planLink copied To create an account balance membership plan: - You must be an Admin user, or you must have the [Can manage membership plans](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. - Client account balances must be [enabled](/learn/add-to-a-clients-account-balance/). Open the **Memberships** app and select **Manage plans**. Select **Create Membership Plan** and enter a name for the membership. This name will be displayed in emails, receipts, and the [client portal](/learn/help-articles/clients/client-portal/). Select **Credit to account balance** and select **Create**. ### Link copiedDetails tabLink copied In the **Details** tab, update the billing details for the membership. - Set the **Price **to the amount the client will pay every billing period. Set the **Amount added to account balance **to the amount that will be added to the client’s account balance every billing period. For example, you can charge clients $100, but add $120 to their account balance. - Memberships can be billed in day, week, or month intervals. For example, use **1 Month **for monthly memberships, and **12 Months **for annual memberships. The minimum billing interval is every 7 days. - Account balance memberships do **not **charge service tax when the membership is billed because client account balances can be used to pay for any sales, not just service sales. ### Link copiedDiscounts tabLink copied In the **Discounts** tab, specify any product or service discounts included in the membership. These discounts will be automatically applied to **all** products and services purchased by clients with active memberships. You can [manually remove these discounts during checkout](/learn/faq-memberships/#how-do-i-remove-membership-discounts-during-checkout) if they do not apply to certain products or services. If you’d like to choose which products or services are eligible for a discount, you can [create an offer](/learn/creating-an-offer/) instead and limit it to clients with this membership. ### Link copiedAgreement tabLink copied In the **Agreement** tab, specify whether clients should be required to sign an agreement when starting the membership [in person](/learn/start-a-new-membership-for-a-client/) and [online](/learn/selling-memberships-online/). Signed agreements can help protect your business and set clear expectations for clients. When creating your agreement, things to keep in mind include: - If you make changes to the agreement later, agreements that have already been signed will not be affected. - The current membership price and billing frequency will be automatically included in the agreement. If you change your membership price or billing frequency, agreements that have already been signed will not be affected. - If you [switch a client’s membership to the current version of the plan](/learn/upgrade-switch-to-the-current-version-of-a-membership-plan/), or if you [change the price/discount on a client’s membership](/learn/faq-memberships/#how-do-i-change-the-pricediscount-on-a-clients-membership), the client’s signed agreement will not be affected. Learn more about [membership agreements](/learn/help-articles/memberships/membership-agreements/). ### Link copiedOnline Sales tabLink copied In the **Online Sales** tab, specify whether the membership should be available to purchase online. Learn more about [selling memberships online](/learn/selling-memberships-online/). Once you’ve created the membership plan, learn how to [start a new membership for a client](/learn/start-a-new-membership-for-a-client/) or [sell memberships online](/learn/selling-memberships-online/). Once a client has an active account balance membership, they can add money to their account balance every billing period and [use the funds during checkout](/learn/use-a-clients-account-balance-as-a-payment-method/). ## Link copiedReordering membership plansLink copied To control the order in which your membership plans are listed when selling memberships [in person](/learn/start-a-new-membership-for-a-client/) and [online](/learn/selling-memberships-online/), drag and drop the membership plan names. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/create-and-send-a-text-message-campaign/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) [Creating Campaigns](/learn/help-articles/campaigns/creating-campaigns/) # Create and Send a Text Message Campaign - - - This article covers how to create and send **one-time text message campaigns** (marketing texts) to specific clients or your entire client list. For **text marketing ideas and examples**, including templates you can use, [visit our blog](/blog/salon-email-marketing-ideas/). ## Link copiedBefore you beginLink copied To send text message campaigns, you will need an approved [marketing phone number](/learn/adding-phone-numbers/#adding-a-marketing-phone-number). If you already have a marketing phone number that you use with [automated flows](/learn/help-articles/automated-flows/), this same phone number will be used for text message campaigns (you do not need to register for a marketing phone number again). By using a marketing phone number, you will ensure that if a client unsubscribes, they will only be unsubscribed from marketing texts and not appointment-related texts such as booking confirmations and appointment reminders. ## Link copiedEnabling the Campaigns appLink copied To create and send text message campaigns, the **Campaigns** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. ## Link copiedCreate and send a text message campaignLink copied To create a text message campaign, you must be an Admin user, or you must have the [Can edit campaigns](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Campaigns** app and select **New Campaign**. Select **Text message**. ### Link copiedSettings tabLink copied In the **Settings** tab, update the campaign settings, including the campaign name and recipient list. The campaign name will be displayed in the **Campaigns** app and will **not** be visible to clients. In the **Send campaign to** section, specify the recipient list. You can select from all clients, regardless of [client ownership](/learn/advanced-settings-client-ownership/) or your [permissions](/learn/staff-member-permissions/). - **All clients: **Select this option to send the campaign to all clients who are [eligible and opted in](/learn/client-eligibility-for-marketing-messages/) to marketing texts. - **Only certain clients based on filters: **Select this option to only send the campaign to clients who are [eligible and opted in](/learn/client-eligibility-for-marketing-messages/) to marketing texts and match [specific filters](/learn/client-filters-for-campaigns/). Once you specify the recipient list, a preview will display that shows the list of clients who will receive the campaign. The campaign will only be sent to clients who match the criteria at the time the campaign is sent or scheduled. This means that if you schedule a campaign for a later time, the recipient list will be determined at the time you **schedule**, not the time the campaign will be **sent**. ### Link copiedContent tabLink copied In the **Content** tab, create the text message. When creating the text message, you can add **merge tags** to personalize the message for each recipient. For example, when the text message is sent, the **First name** merge tag will be replaced with the client's first name. - **Client Profile Link: **The **Client Profile Link **merge tag will be replaced with the client's unique [client portal](/learn/help-articles/clients/client-portal/) link. - **Business name: **If you have multiple [locations](/learn/business-setup-locations/), the **Business name **merge tag does **not **include location names. - **Phone number: **If you have multiple [locations](/learn/business-setup-locations/) with multiple phone numbers, the **Phone number **merge tag will be replaced with the phone number for the location associated with the client's most recent activity, such as a booked appointment or completed sale. - **Online booking link: **If you have multiple [locations](/learn/business-setup-locations/) enabled for online booking, the **Online booking link **merge tag is **not **location-specific. To add a merge tag to your message, select **Insert**. To send yourself a test to see how the message will display to clients, select **Send test**. No marketing credits are required to send tests. You will need **marketing credits** to send text message campaigns. Learn more about [campaign message pricing](/learn/campaign-message-pricing/). **Note: ** Text message campaigns will include the notice **Reply STOP to unsubscribe. Msg\&Data rates may apply** if the phone number has not received a text message campaign with this notice in the last 180 days. You will not be charged marketing credits for these additional characters. After creating the campaign, you can [duplicate the campaign](/learn/duplicate-or-delete-a-campaign/) if needed. This allows you to easily send similar campaigns without having to recreate the same campaign every time. ### Link copiedReview & Send tabLink copied In the **Review & Send** tab, you can send the campaign immediately or schedule it to be sent at a later date and time. To send or schedule a campaign: - You must be an Admin user, or you must have the [Can send campaigns](/learn/staff-member-permissions/) permission enabled in **Staff Member **settings. - You will need **marketing credits**. Learn more about [campaign message pricing](/learn/campaign-message-pricing/). After the campaign is sent, you can [view the campaign's performance](/learn/view-your-campaign-performance/), such as how many texts were sent, delivered, etc. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/create-and-send-an-email-campaign/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) [Creating Campaigns](/learn/help-articles/campaigns/creating-campaigns/) # Create and Send an Email Campaign This article covers how to create and send **one-time email campaigns** (marketing emails) to specific clients or your entire client list. For **email marketing ideas and examples**, including templates you can use, [visit our blog](/blog/salon-email-marketing-ideas/). ## Link copiedEnabling the Campaigns appLink copied To create and send email campaigns, the **Campaigns** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. ## Link copiedCreate and send an email campaignLink copied To create an email campaign, you must be an Admin user, or you must have the [Can edit campaigns](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Campaigns** app and select **New Campaign**. Select **Email**. ### Link copiedSettings tabLink copied In the **Settings** tab, update the campaign settings, including the subject line and recipient list. - **Campaign name:** The campaign name displayed in the **Campaigns** app. This will **not** be visible to clients. - **Subject line:** The subject line for the email. This **will** be visible to clients. - **Preview text:** The text displayed in the recipient’s inbox directly below the subject line, as shown below. This **will** be visible to clients. In the **Send campaign to** section, specify the recipient list. You can select from all clients, regardless of [client ownership](/learn/advanced-settings-client-ownership/) or your [permissions](/learn/staff-member-permissions/). - **All clients:** Select this option to send the campaign to all clients who are [eligible and opted in](/learn/client-eligibility-for-marketing-messages/) to marketing emails. - **Only certain clients based on filters:** Select this option to only send the campaign to clients who are [eligible and opted in](/learn/client-eligibility-for-marketing-messages/) to marketing emails and match [specific filters](/learn/client-filters-for-campaigns/). Once you specify the recipient list, a preview will display that shows the list of clients who will receive the campaign. The campaign will only be sent to clients who match the criteria at the time the campaign is sent or scheduled. This means that if you schedule a campaign for a later time, the recipient list will be determined at the time you **schedule**, not the time the campaign will be **sent**. ### Link copiedContent tabLink copied In the **Content** tab, create the email by selecting an email template or starting from scratch. To learn more about how you can create your email, [watch our on-demand Email Builder Tips & Tricks video](/videos/feature-spotlight-email-builder-tips-and-tricks/). When creating the email: - Update any social media links with your unique social media links. - **Merge tags** can be used to personalize the email for each recipient. For example, when the email is sent, the **First Name** merge tag is replaced with the client’s first name, and the **Business Address** merge tag is replaced with your address from **Apps > Settings > Business Setup > Locations**. To add a merge tag, select **Merge tags** as shown below. You can either highlight existing text to replace with a merge tag, or insert the merge tag into an empty space. - **Special links** can be used to add an unsubscribe link. Unsubscribe links are required to send an email campaign. To add an unsubscribe link, select **Special links > Frequently used > Unsubscribe** as shown below. After creating the email: - You can send yourself a test email by selecting **Send test**. For test emails, if you have multiple [locations](/learn/business-setup-locations/) with different contact email addresses, the reply-to address will be the contact email address for the first location alphabetically that has a contact email address. - You can [duplicate the email](/learn/duplicate-or-delete-a-campaign/) if needed. This allows you to easily send similar emails without having to recreate the same email every time. ### Link copiedReview & Send tabLink copied In the **Review & Send** tab, you can send the campaign immediately or schedule it to be sent at a later date and time. By default, email campaigns are sent from the **mangomint-email.com** domain. Learn how you can [send emails from a custom email address](/learn/help-articles/campaigns/using-a-custom-email-address/). To send or schedule a campaign: - You must be an Admin user, or you must have the [Can send campaigns](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. - You will need a **Contact email address** in **Apps > Settings > Business Setup > Locations**. This email address will be used as the reply-to address. If you have multiple [locations](/learn/business-setup-locations/) with different contact email addresses, the reply-to address will be determined based on the location associated with each recipient's most recent activity, such as a booked appointment or completed sale. - You will need **marketing credits**. Learn more about [campaign message pricing](/learn/campaign-message-pricing/). After the campaign is sent, you can [view the campaign's performance](/learn/view-your-campaign-performance/), such as how many emails were delivered, opened, etc. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/create-purchase-orders/ [Home](/learn/) [Products & Inventory](/learn/help-articles/products-and-inventory/) [Purchase Orders](/learn/help-articles/products-and-inventory/purchase-orders/) # Creating Purchase Orders Once you've [set up your products for purchase orders](/learn/set-up-products-for-purchase-orders/), you can create purchase orders. Purchase orders are created per supplier. If you need to order from multiple suppliers, you will need to create separate purchase orders for each supplier. To create a purchase order, open the **Purchase Orders** app and select **New Purchase Order**. Select a supplier for the purchase order and select **Create**. Add a single product to the purchase order by selecting **Add Single Product**, or add multiple products by selecting **Add Multiple Products**. When adding multiple products, you can filter by product category and brand. After adding products to the purchase order, you can update product quantities as needed. - **Qty:** Total quantity that will be reordered for this product. You can adjust this quantity as needed. - If you use desired quantity on hand, **Qty** is calculated as **Desired** minus **Stock**. - If you have another open purchase order with the same supplier, **Qty** is calculated as **Desired** minus **On Order** minus **Stock**. - **Received:** Once you [receive your order](/learn/receive-a-purchase-order-delivery/), this is where you will enter the quantity received. - **Stock:** Current stock level. - **Desired:** Desired quantity on hand based on your product settings. [Learn how to set the desired quantity on hand](/learn/set-up-products-for-purchase-orders/). - **On Order:** Quantity that is currently on another open purchase order for this supplier. - **Total:** Quantity multiplied by the product cost. After confirming all products and quantities are correct, select **Save**. Use the **Download** button to download the purchase order as a PDF to send to your supplier, or select **Download as Excel** from the "..." menu to download the purchase order as a CSV file. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/creating-a-group-service/ [Home](/learn/) [Services](/learn/help-articles/services/) [Group Services](/learn/help-articles/services/group-services/) # Creating a Group Service To create a group service, you must first [enable group appointments](/learn/enable-group-appointments/). Once group appointments are enabled, you can create a group service if you are an Admin user, or if you have the [Can manage service settings](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Services** app and select the service. In the **Details** tab, select **Edit**. Select **Additional options**. Enable the **This is a group service** toggle. Update the service settings as needed and select **Save** to create the service. - Update the service price if needed. The service price will be charged **per client**, not per group. - Specify the group size. You can enter a specific number or a custom range. Keep in mind that the [maximum group size for online booking](/learn/enable-group-appointments/) can only be set to up to five clients. This means if a client wants to book a group service for six or more people via online booking, they will not be able to do so. However, staff members **can** book six or more clients via the calendar. - Specify how many service providers are needed. You can specify one service provider per client or per group. Once the group service is created: - You can [add resource requirements to the group service](/learn/using-resources-with-group-services/). - You can [create a group appointment from the calendar](/learn/create-a-group-appointment-from-the-calendar/) for the group service. - Clients can [book group appointments online](/learn/create-a-group-appointment-from-online-booking/) for the group service. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/creating-an-offer/ [Home](/learn/) [Offers & Discounts](/learn/help-articles/offers/) # Creating an Offer An offer can include a service, product, or sale-level discount that can be applied during checkout. ## Link copiedEnabling the Offers appLink copied To create an offer, the **Offers** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. ## Link copiedCreating an offerLink copied To create an offer, you must be an Admin user, or you must have the [Can manage offers](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Offers** app and select **Create Offer**. ### Link copiedDetails tabLink copied In the **Details** tab, specify how the offer should be applied. The offer **Name** will be displayed on the receipt, while the **Description** is only visible internally. An offer can be applied in the following ways: - **Only by staff members: **The offer can only be applied by staff members during checkout by selecting **More > Offer**. - **With an offer code:** The offer will be applied if the client entered the offer code during [online booking](/learn/help-articles/online-booking/) as shown below. This field will display in online booking if you have any enabled offers with offer codes. - **Automatically: **The offer will be applied automatically during checkout based on the offer settings. An offer can also be applied based on the following. If more than one is selected, the offer will only be applied if each one is met: - **Appointment date/time: **The offer will be applied based on when the client **completes **their appointment. - **Booking date:** The offer will be applied based on when the client **books** their appointment. - **Sale date: **The offer will be applied based on the sale date. This is useful for sales completed via the **Sales** app without an appointment. Offers can also be limited to the following. If more than one is selected, the offer will only be applied if each one is met: | Offer limit | Description | Example | | ------------------------------- | -------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------- | | **Sales with a minimum amount** | This offer can only be used when the specified minimum sale amount is met. | Give clients $10 off their visit when they spend $100 or more. | | **Once per client** | This offer can only be used once per client. | Send clients a one-time promo code for 15% off their next service. | | **New clients only** | This offer can only be used by new clients. | Give new clients an automatic discount during checkout to help boost client retention. | | **Clients with a membership** | This offer can only be used by clients with an active membership. | Create exclusive offers for members only, such as discounts on specific products or services. | | **Specific service providers** | This offer can only be used for services completed or products sold by the selected service provider(s). | Encourage bookings with a new service provider by offering 10% off their services. | ### Link copiedDiscounts tabLink copied In the **Discounts** tab, specify the type of discount included in the offer. - For **Service** discounts, the discount will be applied to the service price. The service price includes any selected [service customizations](/learn/help-articles/services/service-customizations/). You can set the discount to apply to all services, or you can select specific services or service categories. You can also add separate discounts, such as 30% off facials and 20% off massages. - For **Product** discounts, the discount will be applied to the product price. You can set the discount to apply to all products, or you can select specific products or product categories. - For **Entire sale** discounts, the discount will be applied to the sale total. This includes sales with [gift cards](/learn/help-articles/giftcards/) and [packages](/learn/help-articles/packages/). **Entire sale** discounts are limited to dollar-amount discounts only (e.g. $20 off the entire sale) and do **not** support percentage discounts (e.g. 15% off the entire sale). To create an offer for a free service or product, select the service or product and set the discount to 100%. ### Link copiedAdvanced tabLink copied In the **Advanced** tab, specify which [locations](/learn/business-setup-locations/) are eligible for the offer and select which price to use for calculating [commission](/learn/service-and-product-commission/). Staff members can receive commission based on the regular price or the discounted price. Once you’re finished creating the offer, select **Enable** to enable the offer. Learn more about the different ways you can [apply an offer during checkout](/learn/applying-an-offer/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/creating-custom-fees/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Custom Fees](/learn/help-articles/sales-and-checkout/custom-fees/) # Creating Custom Fees - - - - **Note: ** We recommend following local rules and regulations regarding fees and how they are charged. To create a custom fee, you must be an Admin user. Open the **Settings** app and select **Payments & Checkout > Custom Fees**. Select **Add custom fee**. Enter a name for the fee and select **Save**. This name will be displayed during checkout, on receipts (including [receipt previews](/learn/advanced-settings-payments-checkout/#receipt-preview)), in online booking, and during Express Booking™. ## Link copiedDetails tabLink copied In the **Details** tab, specify what the fee should be applied to and how it should be calculated. You can apply the fee to: - **The entire sale: **This will add the fee to the sale regardless of payment method. - **Only specific payment methods: **This will only add the fee to the sale if the selected payment methods are used. You can add the fee as a fixed amount or percentage. - **Fixed amount: **The fee will be added as a fixed amount to the sale. - **Percentage: **The fee will be added as a percentage of the sale subtotal **or **payment amount. If the fee applies to the entire sale, the percentage will be calculated on the sale subtotal, which does **not **include tax or tip. If the fee applies to specific payment methods, the percentage will be calculated on the payment amount, which **does **include tax, tip, and any other custom fees that were added to the entire sale. ## Link copiedConditions tabLink copied In the **Conditions** tab, specify when the fee should be added. You can add the fee when checking out all sales, or only sales that meet certain criteria, such as a minimum subtotal or a service requirement. If you add both a minimum subtotal and a service requirement, the minimum subtotal will include all services **and** products in the sale, not just services. ## Link copiedAdvanced tabLink copied In the **Advanced** tab, if you have multiple [locations](/learn/business-setup-locations/), specify the locations where this fee should be added. ## Link copiedEnabling custom feesLink copied Once a custom fee is created, you can enable it by selecting **Enable**. If you have at least one custom fee that is enabled, clients will see a disclaimer in online booking and during [Express Booking™](/learn/help-articles/calendar/express-booking/) that fees may apply at checkout, as shown below. This allows you to disclose potential fees to clients before they book so there are no hidden fees. The disclaimer will include fee names and fee amounts. Only fees enabled for the selected location in online booking or Express Booking™ will be shown. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/creating-form-templates/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) [Creating & Requesting Forms](/learn/help-articles/forms-and-charting/creating-and-requesting-forms/) # Creating Form Templates To **view form examples** and **download form templates**, the following resources from the Mangomint blog are available: - [Salon and spa intake forms](/blog/salon-spa-intake-form-examples/) - [Medical spa consent forms](/blog/med-spa-consent-forms/) - [Tattoo intake forms](/blog/tattoo-intake-form-examples/) ## Link copiedEnabling the Forms appLink copied To create form templates, the **Forms** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. ## Link copiedCreate a form templateLink copied To create form templates, you must be an Admin user, or you must have the [Can manage form templates](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Forms** app and select **Manage templates > Add Form Template**. You can build and customize your form template using the **Details**, **Form Fields**, **Preview**, and **Advanced** tabs. ### Link copiedDetails tabLink copied In the **Details** tab, specify who should fill out the form, how often the form needs to be filled out, and which appointments should require the form. **Who fills out this form?** - **Clients who book an appointment: **Select this option for client forms, such as intake forms and waivers. - **Staff members: **Select this option for staff member forms, such as SOAP notes and treatment summaries. - **Anyone (external form): **Select this option for external forms, such as a form on your website for requesting appointments. When you select this option, a link to the form will be displayed. Anyone with this link can submit the form. **How often does it need to be filled out?** - **Every time they book an appointment/For every appointment: **For client forms, select this option if the client needs to submit the form every time they book. This is useful for collecting information such as recent changes to allergies or medications. For staff member forms, select this option if the staff member needs to submit the form for every appointment. - **Only once for each client: **Select this option if the form only needs to be submitted once for each client. **Which appointments is it for?** Specify if the form should be submitted for all appointments or only for appointments with specific services. For example, for a client facial intake form, select **Only for appointments with specific services** and add the entire facials category or specific facial services. **Does this form require review?** Specify if this form needs to be [reviewed and approved](/learn/approving-a-form-submission/) once submitted. ### Link copiedForm Fields tabLink copied In the **Form Fields** tab, build your form template using the available form fields. - **First/Last Name** field - If you add this field to the form template, the field will be pre-filled with the client's name when the form is requested. If the client's name is updated on the form, the client profile will also be updated. - This field includes an **Ask for pronouns** toggle that you can enable to ask the client for their pronouns. If the client adds their pronouns to the form, their client profile will also be updated. - **Email**,** Phone Number**, and **Birthday** fields - If you add these fields to the form template, the fields will be pre-filled with the client's information if the **Connect to client’s email/phone number/birthday** toggle is enabled. If the toggle is enabled and the field is updated on the form, the client profile will also be updated. The [Available in flows](/learn/using-form-responses-with-flows/) toggle is also available for specific form fields. ### Link copiedPreview tabLink copied In the **Preview** tab, you can see what the form will look like when enabled. ### Link copiedAdvanced tabLink copied In the **Advanced** tab, you can add a custom message that will display on the confirmation screen when a client or external form is submitted. You can use the hyperlink button to add a link to the message. Once you've finished creating your form template, you can enable it. - [Learn how clients can complete their forms](/learn/sending-forms-to-clients/). - Staff member forms will be located in the appointment details for staff members to complete. Once a form template is enabled, you can also [manually add the form to an existing appointment](/learn/adding-a-form-to-an-existing-appointment/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/creating-gift-card-promotions/ [Home](/learn/) [Gift Cards](/learn/help-articles/giftcards/) # Creating Gift Card Promotions Gift card promotions allow you to sell **discounted gift cards** [in person](/learn/selling-gift-cards-in-person/) and [online](/learn/how-to-sell-digital-gift-cards-online/). For example, you can create a custom Black Friday promotion to sell a $250 gift card for $200. To learn more about creating gift card promotions, [watch our on-demand Gift Cards & Promotions video](/videos/feature-spotlight-gift-cards-and-promotions/). For gift card promotion ideas and examples, [visit our blog](/blog/salon-gift-card-promotion-ideas/). ## Link copiedCreating a gift card promotionLink copied To create a gift card promotion, you must be an Admin user. Open the **Gift Cards** app and select **Settings**. Select the **Promotions** tab and select **Add a promotion**. Enter the details of the gift card promotion. - **Display name:** Enter a name for the promotion that the purchasing client will see when buying the promotion online. The **Display name** will also be included on the receipt for the purchasing client and in the email sent to the gift card recipient. - **Description:** Enter a description for the promotion that the gift card recipient will see under the promotion’s **Display name** in their email notification. You can include details such as the gift card value, redemption and expiration dates, eligible services, etc. - **Gift card value:** Enter the value of the gift card. - **Sale price:** Enter the amount the purchasing client must pay to buy the gift card. - **Start date:** Enter the date when the promotion will become available for clients to purchase. For example, you can create a Black Friday promotion ahead of time by setting up the promotion at the beginning of November and setting the **Start date** to Black Friday. On Black Friday, the system will automatically make the promotion available for clients to purchase. - **End date:** Enter the date when the promotion will no longer be available for clients to purchase. If you enter an **End date**, the system will automatically remove the promotion from your website and online booking on that date. You can also leave the **End date** blank if the promotion should always be available. **Note: ** You can reuse gift card promotions by updating the **Start date** and **End date**. For example, if you run the same Black Friday promotion every year, you can reuse the same promotion in Mangomint by updating the **Start date** and **End date** every year. When you are done entering the promotion details, select **Save**. Depending on the **Start date** and **End date** you specified, the promotion will be available for clients to purchase. Clients can select the **Buy a gift card** button in online booking to view all available gift card promotions. ## Link copiedReordering gift card promotionsLink copied You can control the order in which your gift card promotions are listed when selling them [in person](/learn/selling-gift-cards-in-person/) and [online](/learn/how-to-sell-digital-gift-cards-online/). This can be helpful if you'd like to highlight specific promotions first, such as seasonal or holiday offers. To reorder your gift card promotions, select **Reorder. **Drag and drop the promotions and select **Done**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/creating-membership-agreements/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Membership Agreements](/learn/help-articles/memberships/membership-agreements/) # Creating Membership Agreements You can require clients to sign a **membership agreement** before they can start a new membership [in person](/learn/start-a-new-membership-for-a-client/) and [online](/learn/selling-memberships-online/). Signed agreements can help protect your business and set clear expectations for clients. - Create an agreement for each of your membership plans. - View a client’s signed agreement in their membership details. - Automatically send clients a copy of their signed agreement. To view **membership agreement examples and templates**, [visit our blog](/blog/salon-membership-agreement-templates/). To create and modify membership plans, you must be an Admin user, or you must have the [Can manage membership plans](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedCreating membership agreementsLink copied To create a membership agreement, open the **Memberships** app and select **Manage plans**. Create a new membership plan, or select an existing plan. Select the **Agreement** tab and select **Edit**. Enable the **Require membership agreement** toggle and enter the agreement for this membership plan. When creating your agreement, things to keep in mind include: - If you make changes to the agreement later, agreements that have already been signed will not be affected. - The current membership price and billing frequency will be automatically included in the agreement. If you change your membership price or billing frequency, agreements that have already been signed will not be affected. - If you [switch a client’s membership to the current version of the plan](/learn/upgrade-switch-to-the-current-version-of-a-membership-plan/), or if you [change the price/discount on a client’s membership](/learn/faq-memberships/#how-do-i-change-the-pricediscount-on-a-clients-membership), the client’s signed agreement will not be affected. When you’re done creating your membership agreement, select **Save**. Clients will now be required to sign the agreement before they can start a new membership [in person](/learn/start-a-new-membership-for-a-client/) and [online](/learn/selling-memberships-online/). Learn more about [signing membership agreements](/learn/signing-membership-agreements/), including how you can bypass membership agreements if needed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/creating-resources/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Resources](/learn/help-articles/calendar/resources/) # Creating Resources This article covers how to set up your rooms, equipment, and other items with limited availability as resources. ## Link copiedEnabling the Resources appLink copied To create resources, the **Resources** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. ## Link copiedCreating resourcesLink copied To create resources and resource groups, you must be an Admin user, or you must have the [Can manage resources](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. This permission is not required to add resource requirements in **Service** settings. Open the** Resources** app. Add a new resource group or select an existing resource group. Select **Add Resource** to add a resource to the group. Resource groups are **not** location-specific. They are available across all your locations. Resources **are** location-specific. They will only be available for the location where they were created. Specify how many appointments can use this resource at the same time. - **One appointment at a time:** Most common option. Select this option if only one appointment at a time can be assigned to this resource. - **Specific number of appointments:** Select this option to specify a capacity for this resource. - **No limit of appointments:** Select this option if this resource does not have a capacity limit and can be assigned to unlimited appointments at the same time. Select this option if the resource will only be used to manage the day/time that a service can be booked. Select the **Schedule** tab and specify the resource’s availability. - **Always available:** Most common option. Select this option if this resource is always available. - **Only available on specific days/times:** Select this option if this resource can only be booked on specific days or during specific times. Learn how to use this option to [manage service availability](/learn/using-resources-to-manage-service-availability/). Once the resource is created, [add it as a requirement to the services that use it](/learn/adding-resource-requirements-to-services/). Once resources are added as requirements for services or [service customizations](/learn/help-articles/services/service-customizations/), you can select the **Services** tab to see the assigned services and service customizations. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/creating-services-with-resource-requirements-only-no-staff-required/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Resources](/learn/help-articles/calendar/resources/) # Creating Services that Do Not Require Staff Members You can use [resources](/learn/help-articles/calendar/resources/) to create a service that doesn't require a staff member. This is helpful if your business has equipment, such as a sauna, that clients can use themselves without a staff member needing to be present. To create a service that doesn't require a staff member, open the** Services** app and create a new service. In the service details, select **Additional options** and enable the **Does not require staff members (only resources)** toggle. Once you’ve created the service, [create a resource](/learn/creating-resources/) and [add it as a requirement](/learn/adding-resource-requirements-to-services/) to the service. The service can now be booked without selecting a staff member. To view resource-only appointments on the calendar, select the resource from the calendar filters. Learn more about [viewing resources on the calendar](/learn/viewing-resources-on-the-calendar/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/creating-waivers-in-waiverforever/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) [WaiverForever Integration](/learn/help-articles/integrations/waiverforever-integration/) # Creating Waivers in WaiverForever To create a waiver in WaiverForever, go to the **Waiver Templates** screen and click **Add new template**. Enter a name for the template and click **Next**. Click **Create a default template**. If you have an existing PDF form, you can use the **Upload my existing form in pdf** option. Customize the template as needed. Add the following **required** fields to the template. Make sure the **This is an optional field** box is unchecked for these fields. - Name - Signature - Email address and/or phone number **Important: ** When clients complete a waiver, it’s important that they use the same email address/phone number on file in Mangomint to successfully sync the completed waiver to their client profile. When you're done customizing the template, click **Publish**. ## Link copiedSetting waivers to be automatically processed and approvedLink copied You will need to set your waivers to be automatically processed and approved. This allows completed waivers to be automatically synced to client profiles in Mangomint. In WaiverForever, go to the **Waiver Templates** screen and select the waiver to update. Click **Template Settings**. Click the **Automation** tab. Enable **Auto processing for pending waivers** and select **Automatically approve it**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/custom-fee-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Custom Fee Reports This article covers the Custom Fee reports available in the **Reports** app. To access reports, you must be an Admin user, or you must have the [Can access company reports](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedCustom Fee Summary ReportLink copied The **Custom Fee Summary** report includes fee details such as name, amount, and the number of times the fee was collected. The table below provides more information on the different columns in the **Custom Fee Summary** report. | Column | Description | | ---------------- | ---------------------------------------- | | **Custom Fee** | The fee name. | | **Value** | The fee amount. | | **# Applied** | The number of times the fee was applied. | | **Subtotal** | The calculated fee amount. | | **Taxes** | The tax collected on the fee amount. | | **Total Amount** | The total fee amount. | ## Link copiedCustom Fee Details ReportLink copied The **Custom Fee Details** report includes fee details such as sale #, fee name, and sale total after fees. The table below provides more information on the different columns in the **Custom Fee Details** report. | Column | Description | | --------------------------- | ------------------------------------------ | | **Sale #** | The sale where the fee was applied. | | **Date** | The sale date. | | **Client** | The client who completed the sale. | | **Fee Applied** | The name of the fee that was applied. | | **Sale Total (Before Fee)** | The sale total before the fee was applied. | | **Fee Amount** | The calculated fee amount. | | **Tax Amount From Fees** | The tax collected on the fee amount. | | **Sale Total (After Fee)** | The sale total after the fee was applied. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/customize-a-service-for-an-appointment/ [Home](/learn/) [Services](/learn/help-articles/services/) [Service Customizations](/learn/help-articles/services/service-customizations/) # Customizing a Service for an Appointment After [adding a service customization to a service](/learn/set-up-service-customizations/), the service can be customized at the time of booking from both the calendar and online booking. Service customizations can also be updated during checkout. ## Link copiedCustomizing a service from the calendarLink copied To customize a service from the calendar, select the service and update the customizations. During checkout, you can update the customizations if needed. ## Link copiedCustomizing a service in online bookingLink copied After a client selects the service in online booking, they can customize the service before booking the appointment. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/customize-automated-messages/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) # Customizing Automated Messages This article covers how to add custom text to your automated messages. Learn more about [enabling and disabling automated messages](/learn/enabling-and-disabling-automated-messages/). ## Link copiedAdd custom text to automated messagesLink copied To add custom text to an automated message, open the **Settings** app and select **Automated Messages**. Select an automated message category and select the gear icon next to the message. Select **Customize** to add custom text as needed. **Important: ** Your cancellation policy should be added separately by opening the **Settings** app and selecting [Calendar & Appointments > Cancel & Reschedule](/learn/cancellations-and-rescheduling/). Once added, your policy will appear automatically in your corresponding automated messages. **Note: ** The **Customize** option may not be available for certain automated messages. You can select the **Preview** tab to preview what the message will look like to clients. You can also send yourself a test by selecting **Send a test** and entering your email address or phone number. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/customizing-the-client-portal/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Portal](/learn/help-articles/clients/client-portal/) # Customizing the Client Portal If you are an Admin user, you can open the **Settings** app and go to [Business Setup > Logo & Branding](/learn/business-setup-logo-and-branding/) to customize the client portal with your business logo, brand color, and a cover image. You can also add **Call**, **Email**, and **Website** buttons to the client portal, allowing clients to easily call or email your business or visit your business website. You can add these buttons by adding the following information: - To add the **Call** and **Email** buttons, open the **Settings **app and go to [Business Setup > Locations](/learn/business-setup-locations/). Enter a **Contact phone **and **Contact email**. - If you have multiple locations, the **Call** and **Email** buttons will use the phone number and email address for the location of each client's next appointment. If the client has no upcoming appointments, the buttons will use the phone number and email address for the location of their last appointment. If the client has no appointment history, the buttons will default to using the phone number and email address for your first location alphabetically. - To add the **Website** button, open the **Settings **app and go to [Business Setup > Business Details](/learn/business-details/) to enter a website address. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/deducting-backbar-fees/ [Home](/learn/) [Services](/learn/help-articles/services/) # Deducting Backbar Fees - - - When calculating service commission, deducting a backbar fee can be helpful if you need to deduct the cost of backbar items used during the service. To deduct a backbar fee, you can add a pre or post-commission deduction (flat rate or percentage) to the service. ## Link copiedSetting up a backbar feeLink copied To set up a backbar fee, you must be an Admin user. Open the **Services** app and select the service. In the **Details** tab, select **Edit**. Select **Additional options**. Enable the **This service has a commission deduction** toggle. Enter a pre or post-commission deduction and select **Save**. Pre-commission deductions will be taken out **before** commission is calculated. Post-commission deductions will be taken out **after** commission is calculated. Once the backbar fee is set up, you will be able to see any pre or post-commission deductions in the [Payroll report](/learn/payroll-report/). ## Link copiedDeducting a flat-rate backbar feeLink copied In the following example, we will deduct a $5 backbar fee. This example uses a $150 service with a 50% commission. If the backbar fee is set up as a **pre-commission deduction**, it will be taken out **before** commission is calculated: - $150 - $5 = $145 - $145 x 50% = **$72.50 total commission** If the backbar fee is set up as a **post-commission deduction**, it will be taken out **after** commission is calculated: - $150 x 50% = $75 - $75 - $5 = **$70 total commission** ## Link copiedDeducting a percentage-based backbar feeLink copied In the following example, we will deduct a 5% backbar fee. This example uses a $150 service with a 50% commission. If the backbar fee is set up as a **pre-commission deduction**, it will be taken out **before** commission is calculated: - $150 - 5% = $142.50 - $142.50 x 50% = **$71.25 total commission** If the backbar fee is set up as a **post-commission deduction**, it will be taken out **after** commission is calculated: - $150 x 50% = $75 - $75 - 5% of the service price = **$67.50 total commission** ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/delete-services-and-categories/ [Home](/learn/) [Services](/learn/help-articles/services/) # Deleting Services If a service is deleted, any appointments that are currently booked with that service will remain as is, but the service will no longer be available to book for any future appointments. To delete a service, open the** Services** app and select the service. Select **Delete** from the "..." menu. ## Link copiedDeleting service categoriesLink copied If you have multiple [locations](/learn/business-setup-locations/), a service category cannot be deleted until all services in the category are deleted for all locations. To delete a service category, open the **Services** app and select the service category. Select **Delete** from the "..." menu. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/deregistering-your-phone-number-from-imessage/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Transferring Phone Numbers](/learn/help-articles/phone-calls-and-texting/transferring-phone-numbers/) # Deregistering Your Phone Number from iMessage After [transferring your phone number to Mangomint](/learn/transferring-your-phone-number-to-mangomint/), you will need to deregister your phone number from iMessage if your previous phone was an iPhone. **Important: ** You will not be able to receive text messages through Mangomint from iOS devices until you deregister your phone number from iMessage. To deregister your phone number from iMessage, go to . Scroll down to the **No longer have your iPhone?** section and follow the provided steps to deregister your phone number from iMessage. The deregistration process involves sending a confirmation code to your previous iPhone. To ensure you receive the code, make sure your previous iPhone is connected to Wi-Fi. Once your phone number is deregistered, you can receive text messages through Mangomint from iOS devices. To confirm your phone number was successfully deregistered, you can begin sending a text message to your phone number from an iOS device. - If your phone number is **green **and the text input field says **Text Message SMS**, your phone number was successfully deregistered. - If your phone number is **blue **and the text input field says **iMessage**, your phone number is still registered with iMessage. You can try repeating the steps in this article to deregister your phone number, or reach out to chat support for assistance. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/discard-an-existing-checkout/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Completing Sales & Checkouts](/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/) # Discard an Existing Checkout Discarding an existing checkout can be helpful if it was started by accident, or if you need to make any changes to the appointment after you've started the checkout. A checkout can only be discarded if it has no completed payments. To discard an existing checkout, select the three-dot menu and select **Discard**. Update the appointment or sale as needed and complete the checkout as you normally would. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/docovia-integration/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) # Docovia Integration [Docovia](https://www.docovia.com/) is a HIPAA-compliant **virtual consultation platform** that connects IV clinics, med spas, and related businesses with licensed providers for **Good Faith Exams (GFEs)**. With the Docovia integration, you can sync GFEs directly to [client timelines](/learn/client-timeline/) in Mangomint. ## Link copiedSetting up and using the Docovia integrationLink copied **If you are already using Docovia** and want to integrate your account with Mangomint: 1. Reach out to Docovia and let them know you would like to integrate your account with Mangomint. 2. Docovia will reach out to the Mangomint team to request your Mangomint account information. 3. Docovia will complete the integration once they have received your information from the Mangomint team. **If you are not already using Docovia** and are interested in getting started: 1. Reach out to the Mangomint team and let us know you are interested in getting started with Docovia. 2. The Mangomint team will connect you with Docovia via email to learn more about the integration process. 3. If you decide to move forward with Docovia, Docovia will work with the Mangomint team to complete the integration for you. Once the integration is complete, GFEs will sync directly to client timelines in Mangomint. A [timeline note](/learn/adding-notes-in-mangomint/#timeline-notes) will be added with a link to the client's exam. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/doxy-me-integration/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) # Doxy.me Integration **Note: ** The Doxy.me integration is available to use with [marketing credits](/learn/marketing-credits/). [Doxy.me](https://doxy.me/en/) is a HIPAA-compliant **telehealth platform** for virtual consultations and follow-ups. With the Doxy.me integration, you can automatically send your Doxy room link to clients before their appointment begins. ## Link copiedSetting up and using the Doxy.me integrationLink copied To set up and use the Doxy.me integration, [create a resource](/learn/creating-resources/) for your Doxy room. When creating the resource: - In the **Details **tab, specify how many appointments can use this resource at the same time. This is the number of telehealth appointments you can accommodate at the same time. - In the **Schedule **tab, specify the availability for this resource. For example, if you only offer telehealth appointments during specific hours, you can specify those hours in the **Schedule **tab. Once the resource is created, [add it as a requirement](/learn/adding-resource-requirements-to-services/) to your telehealth services. Next, [create an automated flow](/learn/building-and-activating-a-flow/) using the **Before appointment starts** trigger. When creating the flow, customize the trigger so that the flow: - Begins **1 hour **before the appointment. - Only applies to appointments for your telehealth services and your Doxy room resource. After customizing the trigger, add an email and/or text message to the flow that includes your Doxy room link and any instructions for joining your Doxy room. Once the flow is activated, the integration is complete. Clients will automatically receive a message before their telehealth appointment begins that includes a link to join your Doxy room. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/duplicate-or-delete-a-campaign/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) # Duplicate or Delete a Campaign You can duplicate Draft and Sent campaigns, which can be helpful if you need to send similar campaigns more than once. If a Draft campaign is no longer needed, it can be deleted. ## Link copiedDuplicating a campaignLink copied To duplicate a Draft campaign, open the **Campaigns** app and select the campaign. Select **Duplicate** from the "..." menu. To duplicate a Sent campaign, open the **Campaigns** app and select the campaign. Select **Duplicate** from the "..." menu. ## Link copiedDeleting a campaignLink copied To delete a Draft campaign, open the **Campaigns** app and select the campaign. Select **Delete** from the "..." menu. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/edit-an-appointment/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Appointments](/learn/help-articles/calendar/appointments/) # Edit an Appointment To edit an existing appointment, you can either drag and drop the appointment on the calendar to adjust the date, time, or staff member, or you can select the appointment and select the pencil icon to edit. If the appointment date, time, or services are changed, you can enable the **Send notification to client** toggle to notify the client of the changes. This toggle will only display if the **Send for appointments booked by a staff member** toggle is enabled for at least one of your [Appointment Booked](/learn/automated-messages-appointment-booked/#send-for-all-bookings) automated messages (email or text). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/editing-and-deactivating-a-flow/ [Home](/learn/) [Automated Flows](/learn/help-articles/automated-flows/) # Editing and Deactivating a Flow You can edit flows as needed, whether they are in a Draft, Active, or Inactive status in the **Flows** app. ## Link copiedEditing a flowLink copied You can edit a flow to update message content, add or remove steps, and more. To edit a flow, select the flow in the **Flows** app. Select **Edit flow** to edit the flow. If you edit an **active flow** that has flow runs in progress, each flow run may or may not update to the new version of the flow. It depends on where each client is in their flow run. A flow run **will** update to the new version if both of the following are true: - No steps were added, deleted, or edited (including edits to message content) **before** the client’s current place in the flow run. - The client’s next step in the flow run has not been deleted. A flow run will **not** update to the new version if either of the following is true: - Any steps were added, deleted, or edited (including edits to message content) **before** the client’s current place in the flow run. - The client’s next step in the flow run has been deleted. For example, you may have an active flow with 10 steps. Lisa is on step 3, and Chloe is on step 6. - **If you edit the trigger (step 1):** Neither flow run will update. - **If you only edit steps 5 and 10:** Lisa will update, but Chloe will not. - **If you only edit step 10:** Both Lisa and Chloe will update. ## Link copiedDeactivating a flowLink copied Once a flow is deactivated, you will still be able to see [flow details & statistics](/learn/viewing-flow-details-and-statistics/) for the flow. To deactivate a flow, select the flow in the **Flows** app. Select **Deactivate** from the "..." menu. Specify whether you want to cancel any flow runs that are currently in progress and select **Confirm**. - **Cancel flow runs:** Select this option to stop any further messages from being sent by this flow. - **Keep flow runs:** Select this option to continue sending messages to clients who have already started a flow run, but do not allow any other clients to start a flow run. Once a flow is deactivated, it will have a status of Inactive if any flow runs were started. If you need to reactivate a flow, select **Edit flow > Activate**. To remove an inactive flow, select **Archive**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/enable-group-appointments/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Group Appointments](/learn/help-articles/calendar/group-appointments/) # Enable Group Appointments To enable group appointments, you must be an Admin user. Open the **Settings** app and go to **Calendar & Appointments > Scheduling Options > Group Appointments & Group Services**. - **Enable group appointments:** This toggle enables group appointments on the calendar so staff members can book group appointments. - **Allow clients to book group appointments online:** This toggle enables group appointments in online booking so clients can book group appointments. If you allow clients to book group appointments online, you can: - Specify a maximum group size of up to five clients. This will limit the number of clients that can be added to a group appointment via online booking. This limit does **not** apply to group appointments created from the calendar by a staff member. - Specify the [locations](/learn/business-setup-locations/) for which group appointments can be booked online. - Select services to exclude from online booking. This will only exclude these services for group appointments. Once group appointments are enabled, learn how you can [create a group appointment from the calendar](/learn/create-a-group-appointment-from-the-calendar/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/enable-services-for-online-booking/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) # Enable Services for Online Booking - - - - - After [enabling online booking](/learn/enabling-online-booking/), you can enable services for online booking. To enable a service for online booking, open the **Services** app and select the service. Select the **Online Booking** tab and select **Edit**. Enable the **Available in online booking** toggle. You can also enter a service description that will be visible in online booking. Select **Save**. Once the service is enabled for online booking, make sure there are [staff members assigned to the service](/learn/link-services-to-staff-members/) and that those staff members have available [work hours](/learn/staff-member-work-hours/). The following online booking settings are also available for each service: ## Link copiedCustomize price displayLink copied When enabled, you can specify how the service price should display in online booking. - **Show minimum price:** The service price will display as a minimum price (e.g. $100+). - **Hide price entirely:** The service price (and [service customization](/learn/help-articles/services/service-customizations/) prices) will be hidden entirely. This is helpful for services such as hair extensions or color corrections that have variable pricing. If a deposit or pre-payment is required to book the service, that amount will **not** be hidden. ## Link copiedShow prompt-to-callLink copied When enabled, clients can see the service in online booking, but they cannot book the service. This is helpful for services that require explanation or services that vary in price/duration. You can enter a **Prompt-to-call explanation** to explain why the service can't be booked online. You can also provide links in the prompt-to-call explanation, such as a link to an external [form](/learn/help-articles/forms-and-charting/). ## Link copiedRequire home addressLink copied When enabled, clients can enter their home address in online booking for in-home services. ## Link copiedRequire a credit cardLink copied To require a credit card, you must have an integrated [payment account](/learn/payment-accounts/). When enabled, clients will be required to enter their credit card information in online booking to book this service. This allows you to collect a credit card on file to [charge any no-show or cancellation fees](/learn/how-can-i-enforce-my-cancellation-policy/). **Note: ** If certain staff members do **not** require a credit card, you can [disable the credit card requirement](/learn/how-can-i-require-a-credit-card-for-online-booking/#disabling-the-credit-card-requirement-for-staff-members) for each staff member in the **Staff Members** app. ## Link copiedRequire payment at the time of bookingLink copied To require payment at the time of booking, you must have an integrated [payment account](/learn/payment-accounts/). When enabled, clients will be required to enter their credit card information and pay for the service at the time of booking. You can select either **Full payment** or **Partial deposit**. - **Full payment:** The full service price will be charged during online booking. - **Partial deposit:** A fixed amount or percentage of the service price will be charged during online booking. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/enabling-and-disabling-automated-messages/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) # Enabling and Disabling Automated Messages Automated messages include email and text messages such as booking confirmations and appointment reminders. You can enable (add) and disable (delete) automated messages as needed. Learn how you can also [add custom text to your automated messages](/learn/customize-automated-messages/). ## Link copiedEnabling automated messagesLink copied To enable (add) an automated message, open the **Settings** app and select **Automated Messages**. Select an automated message category and select **Add message** to add an automated message. **Note: ** The **Add message** option may not be available for certain automated message categories. Learn more about the available automated messages for each category: - [Appointment Booked](/learn/automated-messages-appointment-booked/) - [Appointment Canceled](/learn/automated-messages-appointment-canceled/) - [Appointment Rescheduled](/learn/automated-messages-appointment-rescheduled/) - [Form Submitted](/learn/automated-messages-form-submitted/) - [Waitlist Entries](/learn/automated-messages-waitlist-entries/) - [Check-In Process](/learn/automated-messages-check-in-process/) - [Sale Closed](/learn/automated-messages-sale-closed/) - [Gift Cards](/learn/automated-messages-gift-cards/) - [Packages](/learn/automated-messages-packages/) - [Memberships](/learn/automated-messages-memberships/) ## Link copiedDisabling automated messagesLink copied To disable (delete) an automated message, open the **Settings** app and select **Automated Messages**. Select an automated message category and select **Delete** from the "..." menu next to the message. **Note: ** If you delete an automated message, you can add it again later if needed. The last version of the automated message is automatically saved (including any custom text that was added), so you can easily restore the message if needed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/enabling-online-booking/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) # Enable Online Booking To enable online booking, open the **Settings** app. Select** Online Booking > Setup & Integration** and enable the toggle. A shareable booking link will be provided. You can share this link on platforms such as Google, Instagram, and Facebook. You can also [use direct booking links](/learn/using-direct-booking-links/) for individual staff members, services, or service categories. Once you've enabled online booking, learn how to [enable services for online booking](/learn/enable-services-for-online-booking/) and [add online booking to your website](/learn/adding-online-booking-to-your-website/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/enabling-staff-members-for-phone-calls/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Enabling Phone Calls](/learn/help-articles/phone-calls-and-texting/enabling-phone-calls/) # Enabling Staff Members for Phone Calls Once [phone calls are activated](/learn/activating-phone-calls/), if you are an Admin user, you can allow staff members to make and receive phone calls by enabling the [Can make and receive calls](/learn/staff-member-permissions/) permission for each staff member. Once the **Can make and receive calls** permission is enabled, staff members will need to [update their phone call availability](/learn/managing-your-phone-call-availability/) in their profile settings to make and receive calls. ## Link copiedViewing live calls & available staff membersLink copied You can view details about live calls and see a list of staff members who are currently available to make and receive calls. Viewing details about live calls can be helpful for front desk staff, as it allows you to quickly find the right client and rebook them or make changes to their upcoming appointment. To view live calls and available staff members, you must be an Admin user, or you must have the [Can make and receive calls](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. To view live calls and available staff members on desktop, click the phone icon next to the bell icon. In the mobile app, open the menu and tap **Live Calls**. The phone icon (desktop) and **Live Calls** button (mobile) will have a gradient outline during live calls. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/enabling-web-chat/ [Home](/learn/) [Web Chat](/learn/help-articles/web-chat/) # Enabling Web Chat - - - - - - To enable web chat and customize your web chat settings, open the **Settings** app and go to **Business Setup > Web Chat**. When you enable web chat: - If you have already [integrated online booking with your website](/learn/adding-online-booking-to-your-website/), web chat will be enabled on your website automatically. - If you have **not** integrated online booking with your website, copy your script tag from the **Website Integration **section and paste it in the HTML header section of your website. Once web chat is enabled, website visitors can select the chat icon in the lower-right corner of your website to send a chat message. Your chat icon and chat window will use the same [logo and brand color](/learn/business-setup-logo-and-branding/) as your online booking. Learn more about [receiving web chat messages](/learn/receiving-web-chat-messages/). ## Link copiedOutside business hoursLink copied When enabled, if a website visitor sends a chat message outside your business hours, they will see an **outside business hours** message letting them know your business is closed. This message can help you set clear expectations for your response time, and it allows website visitors to enter their phone number if they prefer to be contacted directly when the business is open. You can customize your **outside business hours** message as needed. To adjust your business hours, open the **Settings** app and select [Business Setup > Business Hours](/learn/business-hours/). ## Link copiedShow live message previewsLink copied When enabled, staff members can see a website visitor's chat message as the message is being typed. ## Link copiedAllow attachmentsLink copied When enabled, website visitors can attach images to their web chat messages. ## Link copiedWelcome messageLink copied When a new website visitor opens your chat window, they will see a welcome message. You can customize your welcome message as needed. ## Link copiedEstimated response time messageLink copied When a new website visitor sends their first chat message, they will see an **estimated response time** message that lets them know you typically respond in minutes. This message also allows them to enter their phone number if they prefer to be contacted directly. You can customize your **estimated response time** message as needed. **Note: ** If a website visitor sends a chat message outside your business hours, they will see your **outside business hours** message (if enabled) instead of your **estimated response time** message. ## Link copiedChat promptLink copied When enabled, a "How can we help you today?" prompt will display above your chat icon after a website visitor has been on your website for the selected number of seconds. This can help make website visitors aware that you have a chat feature if they have any questions. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/exporting-a-clients-form-submissions/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) [Managing Form Submissions](/learn/help-articles/forms-and-charting/managing-form-submissions/) # Exporting a Client’s Form Submissions Admin users can export all of a client’s form submissions. This includes all form submissions since the client’s profile was created. This can be helpful for med spas and related businesses that require access to detailed client history. Exported form submissions include: - All forms submitted by the client. - All forms associated with the client, including forms submitted by staff members. To export a client’s form submissions, open the client details and select **Export All Forms** from the "..." menu. Specify whether to include reviewer signatures in the exported form submissions. For example, you can exclude signatures for enhanced privacy or include signatures for compliance purposes. Select **Confirm**. A zip file will be downloaded containing all of the client’s form submissions as PDFs. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-calendar-and-appointments/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) # FAQ: Calendar & Appointments - Link copied ###### How do I resend client appointment notifications? Resending client appointment notifications can be helpful if a client's phone number or email was incorrect and has now been updated, or if a staff member did not resend notifications when [editing the appointment](/learn/edit-an-appointment/). To resend client notifications, select the appointment on the calendar and select **Resend Notifications** from the "..." menu. - Link copied ###### How can I collect photos from clients during booking? You can collect photos from clients in online booking and with [Express Booking™](/learn/help-articles/calendar/express-booking/). Clients can upload up to three photos for inspiration, reference, consultation, etc. Once a client uploads photos, the photos will be located in the appointment details. The [photo appointment icon](/learn/calendar-color-key-icons/#appointment-icons) will also display. To collect photos in online booking, open the **Settings** app and go to** Online Booking > Preferences > Collect photos during booking**. To collect photos with Express Booking™, open the **Settings** app and go to** Calendar & Appointments > Express Booking™ > Collect photos during booking**. - Link copied ###### Can I approve appointments from online booking before they are added to the calendar? You can use the **Forms** app to [create an external form](/learn/creating-form-templates/) for appointment requests. This form can be linked on your website for clients to fill out, and you can also link the form in the [Prompt-to-call explanation](/learn/enable-services-for-online-booking/#show-prompt-to-call) for services in online booking. You can [set up an automated internal message](/learn/faq-forms-and-charting/#can-i-receive-a-notification-every-time-a-form-is-submitted) so you are notified every time the form is submitted. When the form is submitted, you can review the form submission and either manually schedule the appointment or reach out to the client for more information. - Link copied ###### Is double booking possible through online booking? Double booking is **not** possible through online booking. It is only possible manually through the calendar. - Link copied ###### Can I print a staff member's schedule for the day? To print a staff member's schedule for the day, select the staff member's name on the calendar and select **Print Day Schedule**. In the print dialog box, your web browser may also include the option to save the document as a PDF. Printing day schedules is only available in the desktop app and is not available in the mobile app. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-campaigns/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) # FAQ: Campaigns - Link copied ###### Which clients are eligible to receive campaigns? Learn more about [client eligibility for marketing messages](/learn/client-eligibility-for-marketing-messages/), including marketing messages sent via campaigns or [flows](/learn/help-articles/automated-flows/). - Link copied ###### What happens if a client unsubscribes from my campaigns or marks them as spam? Will it affect my automated messages such as appointment reminders? If a client unsubscribes from an **email campaign**, they will still receive [automated messages](/learn/help-articles/automated-messages/) since automated messages are sent from a different domain. If a client manually marks your email campaigns as spam, or if their email server automatically marks your email campaigns as spam, the client will be automatically unsubscribed from your email campaigns only, not your automated messages. If a client unsubscribes from a **text message campaign**, they will still receive [automated messages](/learn/help-articles/automated-messages/) since automated messages are sent from your local phone number instead of your marketing phone number. - Link copied ###### How do I cancel a scheduled campaign? To cancel a scheduled campaign, you must be an Admin user, or you must have the [Can edit campaigns](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Select the three-dot menu and select **Cancel**. When a scheduled campaign is canceled, it is changed back to a Draft status. - Link copied ###### Can I send email campaigns from a custom email address? Learn how you can send email campaigns and flow emails from a [custom email address](/learn/help-articles/campaigns/using-a-custom-email-address/), which can help increase brand awareness and help clients easily recognize your emails. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-client-account-balances/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Account Balances](/learn/help-articles/clients/client-account-balances/) # FAQ: Client Account Balances - Link copied ###### Do client account balances expire after a certain amount of time? Client account balances do not expire. Clients have the flexibility to use their account balance at their convenience. - Link copied ###### Can I view a client’s account balance history? To view a client’s account balance history, open the client details and select the **Wallet** tab. Select **View history** to view the client's account balance history. You can also view details about a client’s account balance history in the [Client Account Balances](/learn/client-account-balances-reports/) reports. - Link copied ###### Are account balances visible to clients? Can clients use their account balance to pay in online booking? Client account balances are only visible to staff members. Clients cannot use their account balance to pay during [online booking](/learn/help-articles/online-booking/), [Express Booking™](/learn/help-articles/calendar/express-booking/), or [Client Self Checkout](/learn/client-self-check-out/). - Link copied ###### Are client account balances location-specific? Client account balances are not location-specific—they can be used across all your [locations](/learn/business-setup-locations/). - Link copied ###### Can I use client account balances for IOUs so clients can pay later? To allow a client to pay later, you can charge their account balance to create a **negative** account balance. The next time the client begins a checkout, you will be able to see that they have a negative account balance that they need to pay. Clients can [make a deposit into their account balance](/learn/add-to-a-clients-account-balance/#make-a-deposit-into-a-clients-account-balance) to pay their outstanding balance. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-custom-fees/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Custom Fees](/learn/help-articles/sales-and-checkout/custom-fees/) # FAQ: Custom Fees - Link copied ###### Do custom fees affect staff member commission? Custom fees do **not** affect staff member commission. Custom fees only affect sale and payment totals, not line items. - Link copied ###### Are custom fees shown in online booking? What if a deposit or pre-payment is required? If you have **any** enabled custom fees, clients will see a disclaimer in online booking that fees may apply at checkout. This allows you to disclose potential fees to clients before they book so there are no hidden fees. The disclaimer will include fee names and fee amounts. Only fees enabled for the selected location in online booking will be shown. - **For full pre-payments, **all applicable custom fees will be shown and charged in online booking. - **For partial deposits, **only custom fees for the Credit Card payment method will be shown and charged in online booking. At final checkout, additional custom fees can be charged as needed. - Link copied ###### How do custom fees work with offers and discounts? Custom fees are added and calculated **after** any offers and discounts are applied. - Link copied ###### How can I make sure clients know additional custom fees may apply? If you have **any** enabled custom fees, clients will see a disclaimer in online booking and during [Express Booking™](/learn/help-articles/calendar/express-booking/) that fees may apply at checkout. This allows you to disclose potential fees to clients before they book so there are no hidden fees. The disclaimer will include fee names and fee amounts. Only fees enabled for the selected location in online booking or Express Booking™ will be shown. During [Client Self Checkout](/learn/client-self-check-out/), clients can also tap **Show Details** to view a detailed breakdown of all line items in the sale and any custom fees that were added. If you are an Admin user, you can also enable the [Receipt Preview](/learn/advanced-settings-payments-checkout/#receipt-preview) setting. When this setting is enabled, a detailed receipt preview will be shown to clients on your Front Desk Display if the client is paying via the [Front Desk Display](/learn/how-to-take-payments-with-the-front-desk-display/) or with [cash](/learn/calculating-change-for-cash-transactions/). This receipt preview will include all line items in the sale and any custom fees that were added, as shown below. - Link copied ###### Can I waive or remove a custom fee during checkout? After a custom fee is added during checkout, you can waive it (i.e. remove it) **before** the payment is in progress or completed. To waive a custom fee during checkout, select the trash icon next to the fee. Waived fees will not appear on the client's receipt or be displayed in [receipt previews](/learn/advanced-settings-payments-checkout/#receipt-preview). For custom fees that are added to specific payment methods, you can also waive the fee **before** it's applied by selecting the trash icon next to the fee as shown below. - Link copied ###### Can I create a negative custom fee to give clients a discount? Negative custom fees (flat rate and percentage) can be used to give clients a discount instead of adding a fee. This is helpful for giving clients a discount if they use a certain payment method. - Link copied ###### Are custom fees added to memberships, packages, and gift cards? For memberships, custom fees will **not** be added when the membership is billed. Custom fees **can** be added after a membership is applied during checkout. For packages and gift cards, custom fees **can** be added when they are sold and when they are used during checkout. - Link copied ###### Are custom fees taxable? Custom fees are taxed at the **service tax rate** or **product tax rate** from your [location settings](/learn/business-setup-locations/). - If the sale has a taxed **service**, the fee will be taxed at your **service** tax rate. - If the sale has a taxed **product** only, the fee will be taxed at your **product** tax rate. - If the sale has both a taxed service and a taxed product, the fee will be taxed at your **service** tax rate. - Link copied ###### How do split payments work with custom fees? For custom fees added to specific payment methods, if the client completes a [split payment](/learn/how-to-split-payments/), each payment can have its own fee. For percentage-based fees, the percentage will be calculated on each payment amount. - Link copied ###### Are there any reports for custom fees? [Custom Fee reports](/learn/custom-fee-reports/) allow you to view fee details, including how many times a fee was collected and which sales included a fee. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-express-booking/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Express Booking™](/learn/help-articles/calendar/express-booking/) # FAQ: Express Booking™ - Link copied ###### What happens if a client doesn't complete an Express Booking™? If a client does not complete their Express Booking™ request within the time limit, their appointment will be automatically canceled, and they will receive a text message letting them know their appointment was canceled. Express Booking™ requests that are not completed within the time limit or manually changed to **Unconfirmed** or **Confirmed** will be automatically **deleted** from the calendar after 24 hours. - Link copied ###### Can I resend an Express Booking™ link? If you need to resend an Express Booking™ link to a client, select **Resend Text To Complete** from the "..." menu. Resending an Express Booking™ link will reset the time limit for the client to complete the booking. - Link copied ###### Can Express Booking™ help with fighting disputes/chargebacks? When a client completes an Express Booking™, we collect information such as the IP address, device model, and exact cancellation policy that was accepted. This information can later be used as evidence when fighting [disputes](/learn/payment-disputes/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-flows/ [Home](/learn/) [Automated Flows](/learn/help-articles/automated-flows/) # FAQ: Flows - Link copied ###### Can I book a call with the Mangomint team if I need help with flows? Yes, you can [book a 1:1 consultation call](https://calendly.com/mangomint/account) with our team if you need help with flows. We can help you create flows and learn how to use flows to drive more profit for your business. - Link copied ###### Which clients are eligible to receive marketing flow messages? Learn more about [client eligibility for marketing messages](/learn/client-eligibility-for-marketing-messages/), including marketing messages sent via [campaigns](/learn/help-articles/campaigns/) or flows. - Link copied ###### What happens if I edit an active flow? Will existing flow runs be updated? If you edit an **active flow** that has flow runs in progress, each flow run may or may not update to the new version of the flow. It depends on where each client is in their flow run. A flow run **will** update to the new version if both of the following are true: - No steps were added, deleted, or edited (including edits to message content) **before** the client’s current place in the flow run. - The client’s next step in the flow run has not been deleted. A flow run will **not** update to the new version if either of the following is true: - Any steps were added, deleted, or edited (including edits to message content) **before** the client’s current place in the flow run. - The client’s next step in the flow run has been deleted. For example, you may have an active flow with 10 steps. Lisa is on step 3, and Chloe is on step 6. - **If you edit the trigger (step 1):** Neither flow run will update. - **If you only edit steps 5 and 10:** Lisa will update, but Chloe will not. - **If you only edit step 10:** Both Lisa and Chloe will update. - Link copied ###### What happens if I run out of marketing credits and I have active flows that require credits? Clients can trigger a flow even if you run out of marketing credits. However, emails and text messages in that flow will not be sent if you don't have enough marketing credits. If you don't have enough marketing credits to send a flow message, the client's flow run will pause for up to 24 hours while the system retries to send the message. - If you add enough marketing credits within 24 hours, the system will send the message, and the client's flow run will continue. - If you **don't** add enough marketing credits within 24 hours, the client's flow run will be automatically canceled. The **Ended by** column in the [Runs tab](/learn/viewing-flow-details-and-statistics/#runs-tab) will say **Time Expired**. If you are running low on marketing credits and you have active flows that require credits, all staff members in your account with the [Can manage billing](/learn/adding-a-staff-member/) toggle enabled will automatically receive an email notification. - Link copied ###### Can I manually remove a client from a flow run? If a client hasn't completed their flow run, you can manually remove them from the flow run. This can be helpful if a client no longer wants to receive messages related to a flow. Select the flow in the **Flows** app. Select the **Runs** tab and select **Cancel** next to the client. - Link copied ###### Can clients reply to flow texts? Can I see which flow messages a client has received? Yes, clients can reply to flow texts. The **Inbox** app is where you can view a client’s entire communication history in one place, including flow messages the client has received. - Link copied ###### How does the time delay step work? **Time delay** steps allow you to wait for a number of hours, days, or weeks before completing the next step in a flow. For example, you may want to wait two days (48 hours) after a client completes their appointment before sending them a message. Time delay steps include the following settings: - **Wait until certain day of the week:** Enable this toggle to select the days when you’d like to complete the next step. For example, you may prefer to send text messages Monday through Saturday when your business is open. - **Wait until certain time of day:** Enable this toggle to select the time when you’d like to complete the next step. For example, you may prefer to wait until 10 AM to start sending text messages to clients. Keep in mind that your time delay may _increase_ if you use the settings above. For example, if you wait **3 days** before sending a text, the client might not receive that text until **5 days later** if the following is true: 1. The client completes their appointment on Monday at 1 PM. 2. Wait 3 days _and_ wait until Saturday at 10 AM. 3. Send the client a text message. The client will receive this text message on Saturday at 10 AM (5 days later). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-forms-and-charting/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) # FAQ: Forms & Charting - Link copied ###### What happens if I disable a form template? When you disable a form template, any existing appointments for which the form has already been requested will not be changed. If you need to remove a form request from an appointment, locate the form in the appointment details and select **Remove**. - Link copied ###### What happens if I update a form template that is currently enabled? If you update a form template that is currently enabled, form submissions will not be affected. Form requests **will** be updated automatically, **unless** the form is **In Progress**. If the form is **In Progress**, the form will display a message allowing the staff member to switch the form to the updated template. - Link copied ###### If the appointment services are changed, are the forms updated accordingly? If the appointment services are changed, forms are **not **automatically updated or removed from the appointment. You will need to manually remove any forms that are no longer required and [add the correct forms](/learn/adding-a-form-to-an-existing-appointment/). - Link copied ###### Can I receive a notification when a form is submitted? Yes, you can receive a notification every time a form is submitted. The following options are available: - You can [send an email to an internal email address](/learn/automated-messages-form-submitted/) when a client, staff member, or external form is submitted. You can also specify an email address that should only receive emails for external form submissions. - You can enable an [in-app or push notification](/learn/staff-member-notifications/) to be notified when a client submits a form. - You can [build an automated flow](/learn/building-and-activating-a-flow/) with the **Form submitted** trigger to receive an email or text message when specific forms are submitted. By using an automated flow, you can also include [form responses](/learn/using-form-responses-with-flows/) in the notification and send different notifications based on the form response. - Link copied ###### Can client photos be added to a form? Where can I store client photos? In addition to [collecting photos from clients during booking](/learn/faq-calendar-and-appointments/#how-can-i-collect-photos-from-clients-during-booking), client photos can be added to forms, and they can also be added directly to the client timeline. To add client photos to a form, [create or edit a form template](/learn/creating-form-templates/) and add the **Image/PDF Upload** or **Image Markup** field to the form template. - **Image/PDF Upload:** This field allows up to 10 photos to be uploaded to the form when the form is filled out. - **Image Markup:** This field allows one image to be uploaded to the form when the form is filled out. The image can then be [marked up](/learn/using-image-markup-on-a-form/) using various markup tools. You can add more than one **Image Markup** field to the form template if needed. To add client photos directly to the client timeline, add a [timeline note](/learn/adding-notes-in-mangomint/#timeline-notes) and attach the photos to the note. Learn how you can also [download photos from a form submission](/learn/viewing-form-submissions/). - Link copied ###### Can I add the appointment details to a client or staff member form? You can add the **Appointment Details** form field to client and staff member form templates to include the appointment date, time, services, and service providers on the form. Once the form is submitted, the appointment details on the form submission will not be affected if the appointment is changed or rescheduled. - Link copied ###### How do I duplicate a form template? When viewing a form template, you can duplicate it by selecting **Duplicate** from the "..." menu. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-gift-cards/ [Home](/learn/) [Gift Cards](/learn/help-articles/giftcards/) # FAQ: Gift Cards - Link copied ###### Can gift cards be purchased in advance and scheduled to be sent later on a specific date? Yes, gift cards and gift card promotions can be purchased in advance and scheduled to be sent to the recipient on a later date. - When purchasing a gift card for someone else [online](/learn/how-to-sell-digital-gift-cards-online/), clients can specify the date when the gift card should be sent to the recipient. - If a client purchased a gift card for someone else [in person](/learn/selling-gift-cards-in-person/), you can [schedule a digital copy of the gift card](/learn/sending-digital-gift-cards/) that will be sent to the recipient on a specific date. - Link copied ###### Can I receive a notification when a gift card is purchased online? Yes, you can receive a notification every time a gift card is purchased online. When a gift card is purchased online, you can [send an email with the gift card details to an internal email address](/learn/automated-messages-gift-cards/). This email will also let you know if the client's credit card details or billing address could not be verified, which could indicate increased fraud risk. You can also enable an [in-app or push notification](/learn/staff-member-notifications/) to be notified when a gift card is purchased online. - Link copied ###### How can I track gift card usage and gift card sales? The [Gift Card reports](/learn/gift-card-reports/) in the **Reports** app allow you to track gift card usage, balances, and sales. The quantities and sales totals of gift cards can be viewed by month or a custom time period. You can track and manage gift cards in the **Gift Cards** app, including editing and deleting gift cards. Gift cards can also be found in the **Wallet** tab in the client details. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-group-appointments/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Group Appointments](/learn/help-articles/calendar/group-appointments/) # FAQ: Group Appointments - Link copied ###### Which staff member permissions are required for group appointments? The following [staff member permissions](/learn/staff-member-permissions/) are used for group appointments: - **Can book and change own appointments:** This permission allows the staff member to create group appointments on their own calendar and modify their own appointments that are part of groups. This permission only allows the staff member to update the **services** for their own appointments that are part of groups; they cannot update the date, time, or location. - **Can book and change other people's appointments:** This permission allows the staff member to create and modify group appointments where multiple staff members are assigned. This permission allows the staff member to make changes to an entire group and individual appointments in a group. - **Can change status of appointments:** This permission allows the staff member to change the status of an entire group and individual appointments in a group. - **Can start a checkout and modify sales:** This permission allows the staff member to check out an entire group and individual appointments in a group. - Link copied ###### Can I collect deposits in online booking for group appointments? When a client books a group appointment online, all of the required deposits for each guest will be combined into one deposit for the booking client to pay in order to book the group appointment. - Link copied ###### Is there a limit to how many clients can be added to a group appointment? When you enable group appointments, you can specify a maximum group size of up to five clients. This will limit the number of clients that can be added to a group appointment via online booking. This limit does **not** apply to group appointments created from the calendar by a staff member. - Link copied ###### What is a primary contact? How do I change the primary contact for a group appointment? Every group appointment has one client who is the **primary contact** for the group. You can [change the primary contact for an existing group appointment](/learn/update-an-existing-group-booking/#changing-the-primary-contact-for-a-group) as needed. - For [Express Booking™](/learn/help-articles/calendar/express-booking/), the primary contact will be the client who receives the text message to complete the booking. - While each client in a group appointment can view their appointment in the [client portal](/learn/help-articles/clients/client-portal/), only the primary contact can: - [Self-reschedule](/learn/managing-appointments-from-the-client-portal/) the entire group. Individual appointments in a group cannot be self-rescheduled. - [Self-cancel](/learn/managing-appointments-from-the-client-portal/) the entire group and individual appointments in the group. The primary contact's appointment can only be canceled if the entire group is canceled. - Link copied ###### Can service providers see if their appointment is part of a group? In addition to the [group appointment icon](/learn/calendar-color-key-icons/#appointment-icons), service providers will be able to see in the appointment details whether their appointment is part of a group. - Link copied ###### Can clients who are blocked from online booking still book group appointments online? Clients who are [blocked from online booking](/learn/block-a-client-from-online-booking/) **cannot** be added to a group appointment online, either as the primary contact or as a guest in the group. If a client who is blocked is added as the primary contact or as a guest in the group, the booking client will be prompted to contact the business instead. - Link copied ###### Can I add group appointments to the waitlist? We currently do not support adding group appointments to the [waitlist](/learn/help-articles/calendar/intelligent-waitlist/). - Link copied ###### How do group appointments work with offers? You can apply [offers](/learn/help-articles/offers/) to group appointments in the following ways: - During online booking, the booking client can enter one offer code for the entire group. The offer will be applied to any corresponding checkouts, whether the appointments are checked out individually or all together. - If you check out clients individually, you can apply any corresponding offers to each checkout. - If you check out clients all together, the client assigned to the sale will be used to determine eligibility for offers that are limited to specific clients. By default, the primary contact will be the client assigned to the sale, but you can change the client during checkout as needed. - Link copied ###### How do group appointments work with automated flows & reports? A group appointment is a collection of multiple appointments. This means each appointment can trigger any corresponding [automated flows](/learn/help-articles/automated-flows/), and each appointment will be displayed in your reports as usual. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-group-services/ [Home](/learn/) [Services](/learn/help-articles/services/) [Group Services](/learn/help-articles/services/group-services/) # FAQ: Group Services - Link copied ###### What is the difference between a group booking, group appointment, and group service? A **group booking** and a **group appointment** refer to the same thing: A group of multiple appointments. A **group service** is a type of service provided to multiple clients at the same time, such as a couples massage. When a group service is booked, it will create a group appointment. Learn more about [group appointments](/learn/help-articles/calendar/group-appointments/). - Link copied ###### What if I have services that require two staff members? How does that work with group services? The **Requires two staff members** and **This is a group service** settings are used for different purposes. - **Requires two staff members:** Useful for services where two staff members are required for the **same** client, such as a mani/pedi combination service. - **This is a group service:** Useful for services where one staff member is required **per client** or **per group**. For example, a couples massage would need one staff member per client, and a guided meditation session would need one staff member per group. We recommend using the **This is a group service** setting for your couples services. This way, each client will receive their own appointment confirmation, reminders, and [forms](/learn/help-articles/forms-and-charting/). - Link copied ###### Why aren't my group services showing up in online booking? If your group services aren't displaying in online booking, or if your group services are showing different availability in online booking than expected, try the following troubleshooting steps: - Check your [Maximum group size for online booking](/learn/enable-group-appointments/). This can only be set to up to five clients. This means if a client wants to book a group service for six or more people via online booking, they will not be able to do so. However, staff members **can** book six or more clients via the calendar. - Make sure any required [resources](/learn/using-resources-with-group-services/) are available. For couples services, any required resources may need to be updated so they can accommodate a capacity of at least two appointments. - Make sure another group hasn't already booked that group service and service provider for that time. Once a group service is booked with a specific service provider, that group service and service provider can no longer be booked by other clients for that same time. - Link copied ###### Can I use group services for events or classes? We recommend using a **resource** instead of a group service if you need to set up an event or class. This is because once a group service is booked with a specific service provider, that group service and service provider can no longer be booked by other clients for that same time. However, with a resource, you can specify a capacity limit for the service, and the service can be booked up to that limit by multiple clients for the same time. Learn more about [setting up an event or class with a capacity limit](/learn/using-resources-to-manage-service-availability/#setting-up-an-event-or-class-with-a-capacity-limit). - Link copied ###### How can I make sure that only my group services show up when a client books for a group online? To make sure that only your group services can be booked as a group appointment online, you can manually [exclude all of your non-group services](/learn/enable-group-appointments/). This will only exclude these services for group appointments booked online. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-memberships/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) # FAQ: Memberships - Link copied ###### Can I change or reset a client's membership billing date? Yes, you can change a client's membership billing date through the following options: - [Pausing and resuming the client's membership:](/learn/pause-and-resume-a-clients-membership/) When a paused membership resumes, the membership billing date may change, depending on the date the membership resumes. - [Renewing the client's membership early:](/learn/renew-a-clients-membership-early/) When a membership is renewed early, the client’s new billing cycle will begin on the date the membership was renewed. - Link copied ###### What happens if a credit card payment fails for a client's membership? When a credit card payment for a client's membership fails for the first time, the client's membership status will change to **Past Due**. The system will make four more charge attempts within seven days. If no payments are successful, the client's membership status will change to **Unpaid**. Learn how you can [receive a notification if a client's membership payment fails](/learn/staff-member-notifications/). Learn more about the different [client membership statuses](/learn/what-do-the-membership-statuses-mean/). - Link copied ###### How do I change the payment method on a client’s membership? To change the payment method on a client's membership, [open the client's membership details](/learn/how-to-find-a-clients-membership/) and select **Change Payment Method** from the "..." menu. Clients can also change their membership payment method via the [client portal](/learn/managing-memberships-from-the-client-portal/). - Link copied ###### Can I change the billing location for a client’s membership? To change the billing location for a client's membership, [open the client's membership details](/learn/how-to-find-a-clients-membership/) and select **Change Billing Location** from the "..." menu. Learn more about [membership billing locations](/learn/business-setup-membership-settings/). - Link copied ###### Can I create a beauty bank membership? Yes, you can [create an account balance membership plan](/learn/create-an-account-balance-membership-plan/) that automatically adds funds to the client's account balance each billing period. This can allow clients to gradually save up for premium services or contribute to a balance they can use toward their regular treatments. To learn more about how you can use beauty bank memberships, [visit our blog](/blog/beauty-bank-memberships/). - Link copied ###### How do I remove membership discounts during checkout? When [creating a membership plan](/learn/help-articles/memberships/managing-membership-plans/), you can add product and service discounts. These discounts will be automatically applied to **all** products and services purchased by clients with an active membership. You can manually remove these discounts during checkout if needed. This is helpful if the discounts do not apply to certain products or services. To remove a membership discount during checkout, select **Change price**. You can also remove the discount from the membership plan instead of each individual checkout. - Link copied ###### How do I change the price/discount on a client’s membership? Changing the price/discount on a client's membership is helpful if you'd like to offer the client special membership pricing/discounts, or if the client had a previous membership and you'd like to honor their previous pricing/discounts. To change the price/discount on a client's membership, [open the client's membership details](/learn/how-to-find-a-clients-membership/) and select **Change Prices/Discounts** from the "..." menu. Any price/discount changes you make will only affect the selected client’s membership. The changes will take effect with the next billing cycle. You can also change the price, discounts, and services in the membership plan instead of each client's membership. - Link copied ###### How do I add services or product usage to a client's membership? To manually add services or [product usage](/learn/help-articles/services/product-usage/) to a client’s service-based membership, [open the client's membership details](/learn/how-to-find-a-clients-membership/) and select **Add Extra Services** or **Add Extra Product Usages**. You can specify the quantity to add and set an expiration date as needed. - Link copied ###### How do I archive a membership plan? If you no longer offer a membership plan, you can archive the plan by opening the **Memberships** app and selecting **Manage plans**. Select the membership plan and select **Archive** from the "..." menu. If you need to unarchive a membership plan, contact chat support. When a membership plan is archived, any existing client memberships will remain active. Learn how you can [cancel a client's membership](/learn/cancel-a-clients-membership/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-offers/ [Home](/learn/) [Offers & Discounts](/learn/help-articles/offers/) # FAQ: Offers & Discounts - Link copied ###### Can I use an offer to reward loyal clients? Yes, you can use an offer to reward loyal clients. For example, to reward clients with a free service or product, simply select the service or product in the offer and set the discount to 100%. The [Flows](/learn/help-articles/automated-flows/) app also includes a **Send promo code to loyal clients** pre-built flow that you can use. In this flow, you can send clients an offer code as a reward after they complete a certain number of appointments. - Link copied ###### Can offers be applied to pre-payments collected via online booking? Yes, discounts can be applied to pre-payments collected via online booking. - **Full pre-payments:** The discount will be applied during online booking. - **Partial deposits:** The discount will be applied when the appointment is checked out. - Link copied ###### Can I create an entire sale offer for a percentage discount? Entire sale offers do **not** support percentage discounts (e.g. 15% off the entire sale). Instead, you can create an entire sale offer that offers a dollar-amount discount (e.g. $20 off the entire sale). - Link copied ###### Can I create an offer that applies a discount to gift cards? To sell discounted gift cards, you can [create a gift card promotion](/learn/creating-gift-card-promotions/). - Link copied ###### How are offers reflected in reports? The **Reports** app includes [Offers reports](/learn/offers-reports/) that provide details such as which offers have been used, how many times an offer has been used, etc. When offers are used, the discount amount will be reflected in the **Adjustments** column of your sales reports. - Link copied ###### Can I limit an offer to specific service providers? Yes, you can limit an offer to specific service providers by enabling the **Specific service providers** toggle in the **Details** tab when [creating the offer](/learn/creating-an-offer/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-online-booking/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) # FAQ: Online Booking - Link copied ###### Why aren’t my services or staff members showing up in online booking? If your services or staff members aren’t displaying in online booking, or if your services and staff members are showing different availability in online booking than expected, try the following troubleshooting steps: - Make sure the services are [enabled in online booking](/learn/enable-services-for-online-booking/). - Make sure there are [staff members assigned to the services](/learn/link-services-to-staff-members/). - Make sure the assigned staff members have available [work hours](/learn/staff-member-work-hours/). - Make sure the assigned staff members are [enabled in online booking](/learn/adding-a-staff-member/#enable-or-disable-staff-members-in-online-booking). - Make sure any required [resources](/learn/help-articles/calendar/resources/) are available. - Check if the [Avoid gaps between appointments](/learn/adjusting-online-booking-preferences/) setting is enabled, which can affect a staff member's availability in online booking. For example, only the first and last times in the staff member's schedule may be available. - Check if the service category is only available in online booking via a [direct link](/learn/add-categories-and-services/#creating-service-categories). If you need further assistance after following these troubleshooting steps, please reach out to chat support. - Link copied ###### Can I enable/disable specific services or staff members in online booking? Yes, you can enable or disable specific services or staff members in online booking. - [Enable or disable services in online booking](/learn/enable-services-for-online-booking/) - [Enable or disable staff members in online booking](/learn/adding-a-staff-member/#enable-or-disable-staff-members-in-online-booking) - [Enable or disable specific services in online booking for a staff member](/learn/link-services-to-staff-members/) - Link copied ###### Can I require a credit card or deposit in online booking? Yes, you can [require a credit card in online booking](/learn/how-can-i-require-a-credit-card-for-online-booking/) and [require a deposit in online booking](/learn/how-to-require-a-prepayment-for-online-booking/). - Link copied ###### How do I add descriptions to my services in online booking? When creating or editing a service, you can add a description that will be visible in online booking. - Link copied ###### Can clients join the waitlist in online booking? Yes, you can [allow clients to join the waitlist in online booking](/learn/how-clients-add-themselves-to-the-waitlist/). - Link copied ###### Can I block a client from online booking? Yes, you can [block a client from online booking](/learn/block-a-client-from-online-booking/). - Link copied ###### Can I track booking conversion rates with Google Ads or Meta? Yes, you can track booking conversions with Google Ads or Meta when clients successfully book online. To track conversions, you will need to create a **Thank you for booking** page (e.g. /thank-you) that lives on the** same domain** as your website. Then, reach out to chat support and provide us with the URL for this page. We can then set this URL as your **redirect page**, where visitors are redirected after they successfully book online. - In Google Analytics, you can configure a conversion event based on visits to your redirect page. Because this conversion event lives on the same domain, the entire visitor journey, including their original source, will be visible in Google Analytics. - You can add tracking pixels (including Meta tracking pixels) to your redirect page as needed to track conversions. Conversion tracking works on both desktop and mobile devices, even if your online booking opens in a separate browser tab. If your online booking opens in a separate browser tab, add the same tag to both the initial landing page and your redirect page, and the conversion tracking will work as expected. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-payment-processing/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # FAQ: Payment Processing - Link copied ###### When will I get my funds? Once your account is verified, funds will be released based on the payout frequency selected. If the frequency is set to daily, funds will appear in the merchant’s bank account within 1-3 business days. Learn more about the [payout schedule](/learn/payment-processing-payout-schedule/). - Link copied ###### Why is a payment pending? A payment can be marked as pending if it needs to be reviewed by Stripe. Please contact chat support if you need more details. - Link copied ###### What is my deposit limit, and how do I increase it? A deposit limit is the maximum amount of funds you can deposit into your bank account per week. If a deposit limit needs to be increased, please contact chat support, and we will work on increasing the limit for you. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-payroll-processing-for-employers/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) # FAQ: Payroll Processing for Employers - Link copied ###### Which pay schedules are supported? We support weekly, bi-weekly, semi-monthly, and monthly pay schedules for payroll. - Link copied ###### Which compensation methods are supported? We support commission (service and products), hourly, and salary compensation methods. We also support the following: - [Greater-of compensation:](/learn/hourly-and-salary-compensation/) This allows you to compare commission and hourly earnings on a daily basis or per pay period and only pay the higher amount. - [Product commission overrides:](/learn/service-and-product-commission/#product-commission) This allows you to set different commission rates for specific products and product categories per staff member. - Link copied ###### Can I pay my workers via direct deposit? Workers can be paid via direct deposit or paper check. Learn more about the [payroll processing schedule](/learn/running-payroll-in-mangomint/#payroll-processing-schedule), including processing deadlines. - Link copied ###### Can my workers distribute their direct deposit payments between multiple bank accounts? Workers can split their direct deposit payments between up to three bank accounts. Direct deposit payments can be split based on a percentage (%) or a fixed dollar amount ($). When workers complete their [email invitation](/learn/signing-up-for-payroll-as-a-worker/) to sign up for payroll, they can enter the details for each bank account they want to use. Workers can also [update their direct deposit information](/learn/updating-your-payroll-settings-as-a-worker/) as needed after signing up for payroll. - Link copied ###### How do I set up benefit calculations and time off? After [signing up for Payroll Processing](/learn/signing-up-for-payroll-processing/), you can set up benefit calculations and time off policies for your workers. When adding benefit calculations, you can set up calculations for: - Retirement benefits such as a 401(k) or Roth 401(k) - Health benefits such as medical, dental, and vision insurance When adding time off, you can set up policies for paid time off (PTO) and unpaid time off. Time off policies are useful for things like vacation or sick time. To set up benefit calculations and time off policies, you must be an Admin user. Open the **Settings** app and select** Business Setup > Payroll > Account settings**. Select **Edit** next to **Benefits** or **Time off**. After setting up benefits and time off, you can assign the policies to each worker by going to** Apps > Staff Members > Compensation > Access payroll setup**. Select **Edit** next to **Benefits** or **Time off**. The system will calculate the amount for each benefit so that it is subtracted from the worker's net pay, but the amount will not be debited from the employer. As the employer, you must review all benefit calculations and send the funds to the appropriate agencies. - Link copied ###### How do I run an off-cycle payroll? If you need to run payroll for an off-cycle pay period, you must be an Admin user, or you must have the **Can view Payroll app** and **Can process payroll runs** [permissions](/learn/staff-member-permissions/) enabled in **Staff Member** settings. Open the **Payroll** app and select **Options > Run off-cycle payroll**. When running an off-cycle payroll, you can specify the details of the off-cycle payroll run, including the workers and time period. If you pay a worker through an off-cycle payroll and then run a regular payroll that includes the same dates, the worker will **not** be paid twice for those dates. The worker will only be paid for any dates that were not already paid through the off-cycle payroll. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-phone-calls-and-texting/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) # FAQ: Phone Calls & Texting - Link copied ###### Can Mangomint replace my previous carrier for phone calls? Will Mangomint provide cell service that does not require Wi-Fi or mobile data? You can [transfer (port) your phone number](/learn/transferring-your-phone-number-to-mangomint/) from another carrier to Mangomint to use for phone calls. However, **you will still need Wi-Fi or mobile data** to make and receive calls through Mangomint. Mangomint does not provide a cell service plan; you will need to use Wi-Fi or mobile data. - Link copied ###### How do I see which staff members are currently available to make and receive calls? After enabling staff members for phone calls, you can [see a list of staff members who are currently available to make and receive calls](/learn/enabling-staff-members-for-phone-calls/#viewing-live-calls-available-staff-members). - Link copied ###### Is there a way to see which staff members are on a call and which client they are speaking with? When a phone call is made or received in Mangomint, Admin users and staff members who have the [Can make and receive calls](/learn/staff-member-permissions/) permission enabled can [view details about the live call](/learn/enabling-staff-members-for-phone-calls/#viewing-live-calls-available-staff-members), including the client's name and which staff member they are speaking with. - Link copied ###### Can multiple staff members be on calls at the same time? Multiple staff members **can** be on calls at the same time and at the same number. If one staff member is on a call, other staff members' phones can still ring if another call is received. - Link copied ###### Can I forward or transfer calls to another line, phone number, or staff member? Calls **cannot** be forwarded or transferred to another line, phone number, or staff member. - Link copied ###### Can I make and receive calls using an iPad or tablet? Calls are not officially supported using iPads or tablets. We recommend making and receiving calls using the Mangomint mobile app on a phone. - Link copied ###### Can I block phone numbers from calling and texting me? Admin users can block phone numbers, which can be helpful for phone numbers that are spam calling you or sending you spam text messages. To block a phone number, open the conversation. Select the three-dot menu and select **Block phone number**. This will block the phone number from calling and texting you. However, this will not prevent calling or texting that number from Mangomint. - Link copied ###### Can I set up an automatic reply for text messages? You can [set up an automatic reply for text messages](/learn/advanced-settings-automated-messages/) that clients will receive if they text you or if they respond to one of your automated texts, including flow text messages sent from your [marketing phone number](/learn/adding-phone-numbers/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-product-usage/ [Home](/learn/) [Services](/learn/help-articles/services/) [Product Usage](/learn/help-articles/services/product-usage/) # FAQ: Product Usage - Link copied ###### Are product usage details shown in online booking? No, product usage details (e.g. product name or unit pricing) are not shown in online booking. Service prices shown in online booking are not affected by any product usage pricing. If you would like to show product usage details in online booking, you can add a description to your services that includes the product names and unit pricing. The **Customize price display** setting is also available and allows you to customize the way service prices are displayed in online booking. You can show service prices as minimum prices, or hide service prices entirely. Learn more about [adding service descriptions in online booking and customizing a service's price display](/learn/enable-services-for-online-booking/). - Link copied ###### Can I set up product usage so that it only tracks inventory instead of affecting the service price? Yes, with product usage, you can set a product’s price to $0 so that the service price is not affected by the number of units entered at checkout. This is helpful for businesses that do not charge clients based on the products used, but still need to track stock changes. - Link copied ###### Can I create membership plans and packages that have products? Yes, you can create service-based membership plans and packages that have product usage. However, products purchased through a membership or package can **only** be applied toward **product usage**, not toward retail product sales. Products added to a membership plan or package can be applied toward **any service that uses that product**, not just the services included in the membership plan or package. Because of this, you can also create membership plans and packages that only have product usage and not services. Learn more about [using memberships and packages with product usage](/learn/using-memberships-and-packages-with-product-usage/). - Link copied ###### Do staff members earn product commission for product usage? No, staff members do not earn product commission for product usage. Because the product price is added to the **service price** at checkout, the assigned staff member will earn **service commission** on the service total instead of product commission. - Link copied ###### How is product usage reflected in reports? [Inventory reports](/learn/inventory-reports/) will include details about which products were used during services (i.e. Service Usage). Products used during services will be included as part of your **service revenue** in reports. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-products-and-inventory/ [Home](/learn/) [Products & Inventory](/learn/help-articles/products-and-inventory/) # FAQ: Products & Inventory - Link copied ###### How do I enable/disable taxes on products? If you enable taxes on products, the tax rate is pulled from the rate set in **Apps > Settings > Business Setup > Locations**. To enable/disable tax on a product, use the **Charge tax** toggle. - Link copied ###### Can I set different commission rates for specific products and product categories? Yes, you can [set different commission rates](/learn/service-and-product-commission/#product-commission) for specific products and product categories per staff member. - Link copied ###### How do I hide backbar/professional-use items during checkout? When [creating or editing a product category](/learn/manage-categories-and-add-products/), the **Non-retail products** toggle allows you to track your backbar/professional-use items. If this toggle is enabled, the products in this category will not be available during checkout unless the staff member has the [Can sell non-retail products](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. - Link copied ###### Can I use a barcode scanner to scan products during checkout? Yes, you can [use a barcode scanner to scan products during checkout](/learn/how-to-set-up-and-use-a-barcode-scanner/). - Link copied ###### Can non-service providers be assigned to product sales? Yes, when creating or editing a staff member who has the **Is service provider** toggle disabled, you can select **Additional options** to enable the **Can be assigned to product sales** toggle. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-refunds-and-returns/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Refunds & Returns](/learn/help-articles/sales-and-checkout/refunds/) # FAQ: Refunds & Returns - Link copied ###### How do I complete a product exchange? To complete a product exchange, [return the original product](/learn/product-returns/), then [complete a new sale](/learn/start-a-checkout-without-an-appointment/) for the new product. - Link copied ###### How do I refund an account balance deposit or gift card purchase? To refund an account balance deposit or gift card purchase, [complete a refund](/learn/completing-a-refund/) by using the **Refund line items** option. This option allows you to refund the payment to the client and adjust the client’s account balance or gift card balance. - Link copied ###### Can I change the staff member on a line item that was refunded? Line items on a sale cannot be edited if they were previously refunded. To make changes, you will need to fully refund the item and either add a new item to the existing sale or create a new sale. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # FAQ: Reports - Link copied ###### Why are some of my sales missing from my Payroll and Sales reports? Open sales are not included in Payroll or Sales reports until the sale is closed. The Payroll report and your Sales reports include all **closed sales** with a **sale date** in the selected time period. The sale date may be different than the date the sale was closed if you: - Manually change the sale date after the sale is closed - Require a [full payment](/learn/how-to-require-a-prepayment-for-online-booking/) in online booking and close the sale on a later date. The sale date is the date the sale was closed, not the date the full payment was collected in online booking. - Link copied ###### How can I include additional columns/info in my reports? Several reports are available for you to download as Excel files. These Excel files may include additional columns/information relevant to the report. - Link copied ###### Will archived staff members still appear in reports? Sales for archived staff members **will** be included in [Sales](/learn/sales-reports/) and [Payment reports](/learn/payment-reports/). You can also manually select archived staff members from the staff selector before running specific reports. Archived staff members will **not** be included in the [Payroll report](/learn/payroll-report/), even if they performed services during the selected time period. We recommend exporting this report **before** archiving a staff member. You can also unarchive a staff member to run the report and then archive them again. - Link copied ###### Will deleted products still appear in reports? Deleted products will continue to appear in your Sales reports, but they will be removed from your **Product Inventory** and **Product Inventory Changes** reports. - Link copied ###### How are deposits reflected in reports? Deposits are not included in the Payroll report or Sales reports until the service is completed and the sale is closed. However, deposits **are** included immediately in the **Payment Summary** and **Payment Details** reports. Cash deposits will also immediately affect the [cash drawer](/learn/help-articles/payments/cash-drawer/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-resources/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Resources](/learn/help-articles/calendar/resources/) # FAQ: Resources - Link copied ###### Can I use resources for booking rooms or for blocking rooms during specific services? Yes, you can use resources to book rooms and block rooms. Once you [set up your rooms as resources](/learn/creating-resources/), you can [add the rooms as resource requirements](/learn/adding-resource-requirements-to-services/) for specific services. - Link copied ###### Can I use resources to set up services that are only available on specific days or during specific times? Yes, you can use resources to [set up a service with limited availability](/learn/using-resources-to-manage-service-availability/). - Link copied ###### Can I use resources to create a service that doesn't require a staff member? Yes, you can use resources to [create a service that doesn't require a staff member](/learn/creating-services-with-resource-requirements-only-no-staff-required/). - Link copied ###### How do I hide resources from the calendar? Learn how to [hide resources from the calendar](/learn/viewing-resources-on-the-calendar/) if needed. You can also use the [Can view resources on calendar](https://www.mangomint.com/learn/staff-member-permissions/) permission in **Staff Member** settings to manage access. - Link copied ###### Can I set up a service customization that requires a resource? Yes, you can [create service customizations](/learn/set-up-service-customizations/) that require a resource. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-service-customizations/ [Home](/learn/) [Services](/learn/help-articles/services/) [Service Customizations](/learn/help-articles/services/service-customizations/) # FAQ: Service Customizations - Link copied ###### How does commission work with service customizations? Service customizations are meant to customize the base service rather than act as a separate service. When a service customization is selected: - Staff members who earn a flat rate (dollar amount) commission will continue to earn the same flat rate commission. - Staff members who earn a percent (%) commission will earn commission on the service total (the base service plus the service customization). **This means the service customization cannot have a different percent commission than the base service**. If needed, staff members can earn an additional flat rate commission for each service customization. This can only be done if **every staff member** who performs that service customization earns the same flat rate commission. To do this, you must be an Admin user. Enter a _negative_ **Post-commission deduction** for the service customization. In the example below, staff members will earn $5 every time this service customization is selected. The table below outlines how commission is calculated when service customizations are selected. | Commission type | Commission rate for base service | Service total | Total commission | Total commission with a -$5 post-commission deduction | | --------------- | -------------------------------- | ------------------------------------------------------------------- | ---------------- | ----------------------------------------------------- | | **Flat rate** | $10 | $100 (includes a $75 base service with a $25 service customization) | $10 | $15 | | **Percent** | 20% | $100 (includes a $75 base service with a $25 service customization) | $20 | $25 | - Link copied ###### How do service customizations affect deposits? If you require a percentage of the total service price as a deposit at the time of booking, the total service price includes the price of the base service plus any selected service customizations. - Link copied ###### How do memberships & packages work with service customizations? For staff members who are paid a percent (%) commission, if your memberships or packages are set up to use the **discount price** for commission, any service customizations that are paid for by the client at checkout will not be commissioned when a membership or package is applied. This does not affect staff members who are paid a flat rate (dollar amount) commission. To include service customizations, the membership or package must use the **regular price** for commission, or you will need to edit the membership plan or package to include service customizations. Every time the membership or package is applied at checkout, you can include service customizations up to the amount you specify. - Link copied ###### Are service customizations displayed on the receipt/closed sale? Service customizations will be included on the client receipt and closed sale. - Link copied ###### Do service customizations appear on the client timeline? The client timeline will include all selected service customizations for an appointment or sale. - Link copied ###### Can I track service customizations with reports? The [Service Sales](/learn/sales-reports/) report includes service customization details. Enable the **Include service customization details** toggle to view the specific service customizations that were selected. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-services/ [Home](/learn/) [Services](/learn/help-articles/services/) # FAQ: Services - Link copied ###### What happens if I change a service price? Changing a service price can affect existing appointments. - If the existing appointment does **not** have a deposit, the appointment **will** be updated to the new service price. - If the existing appointment has a deposit, the sale will **not** be updated since the sale was created when the deposit was completed. - Link copied ###### How do I enable or disable taxes on services? If you enable taxes on services, the tax rate is pulled from the rate set in **Apps > Settings > Business Setup > Locations**. To enable or disable tax on a service, use the **Charge tax** toggle. - Link copied ###### How do commission and tips work for services that require two staff members? The **Requires two staff members** setting is useful for services where two staff members are required for the **same** client, such as a mani/pedi combination service. For services that require two staff members, if each staff member earns a percent commission, they will each receive commission for half of the service price. For example, if Katie and Sara perform a mani/pedi service for $80, they will each receive commission for half of the service price ($40). - If Katie receives 30% commission, she will receive $12 (30% of $40). - If Sara receives 20% commission, she will receive $8 (20% of $40). If the client leaves a tip, it will be split evenly between both staff members unless a [custom split](/learn/adding-and-splitting-tips/) is used. [Learn more about the differences](/learn/faq-group-services/#what-if-i-have-services-that-require-two-staff-members-how-does-that-work-with-group-services) between the **Requires two staff members** setting and a group service. - Link copied ###### Can I set up a service that is only available on specific days or during specific times? Yes, you can use resources to [set up a service with limited availability](/learn/using-resources-to-manage-service-availability/). - Link copied ###### Can I create a service that doesn't require a staff member? Yes, you can use resources to [create a service that doesn't require a staff member](/learn/creating-services-with-resource-requirements-only-no-staff-required/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-transferring-phone-numbers/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Transferring Phone Numbers](/learn/help-articles/phone-calls-and-texting/transferring-phone-numbers/) # FAQ: Transferring Phone Numbers - Link copied ###### Can I port my number to Mangomint and only use it for texting and not phone calls? Once you port your number to Mangomint, you will no longer be able to use your previous carrier for texting or phone calls. - Link copied ###### Can I port my number from my specific carrier? While we can generally port numbers from any carrier, if you have any questions about whether your specific number can be ported to Mangomint, please reach out to chat support. We can check your number for you and confirm whether it can be ported to Mangomint. - Link copied ###### How long does the porting process usually take? When porting your number to Mangomint, the process will take several business days, and it can vary depending on which carrier you are transferring from. The porting process will take a minimum of seven business days to complete. - Link copied ###### Are there any additional fees to port my number to Mangomint? We will not charge you any additional fees to port your number to Mangomint. - Link copied ###### How can I track the status of my port request? After submitting your port request, you can view the status of your request if you are an Admin user by opening the **Settings** app and going to **Business Setup > Phone Numbers > Manage settings**. - Link copied ###### Do I need to cancel my previous service plan after porting my number to Mangomint? While the process can vary depending on which carrier you are transferring from, we recommend you contact your previous carrier after your number has been ported to Mangomint to determine whether you need to cancel your previous service plan. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/faq-web-chat/ [Home](/learn/) [Web Chat](/learn/help-articles/web-chat/) # FAQ: Web Chat - Link copied ###### Can I link a web chat conversation to a client? Web chat conversations cannot be linked to clients. However, if a website visitor enters their phone number via your [estimated response time message](/learn/enabling-web-chat/), their web chat conversation will be linked to their SMS conversation, as shown below. This allows you to easily switch between both conversations and see which website visitors have existing conversations. - Link copied ###### Will website visitors be able to see their previously sent web chat messages? Yes, website visitors will be able to see their previously sent web chat messages, even if the conversation has been closed in Mangomint. - Link copied ###### Can I block specific website visitors from sending web chat messages? Admin users can block specific website visitors from sending web chat messages. This can be helpful for website visitors who are sending spam messages. To block a website visitor, select **Block** from the "..." menu when viewing the conversation. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/filling-out-client-forms-in-person/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) [Completing Forms](/learn/help-articles/forms-and-charting/completing-forms/) # Filling Out Client Forms in Person If a client arrives for their appointment but hasn't submitted their forms, they can fill out the forms in person. Locate the form in the appointment details and select one of the following options: - **Fill Out:** Select this option to open the form on an iPad or tablet for the client to fill out. - **Copy Link:** Select this option to copy a link to the form that you can send to the client. - **Send Request:** Select this option to send the client a text message with a link to fill out the form. Once the form is submitted, you can [view the form submission](/learn/viewing-form-submissions/). Learn how you can use an automated flow to [remind clients to fill out their forms before their appointment](/learn/sending-forms-to-clients/#reminding-clients-to-fill-out-their-forms). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/flow-message-pricing/ [Home](/learn/) [Automated Flows](/learn/help-articles/automated-flows/) [Creating Flows](/learn/help-articles/automated-flows/creating-flows/) # Flow Message Pricing You will need **marketing credits** to send emails and text messages via a flow. [Learn more about marketing credits](/learn/marketing-credits/), including marketing credit pricing. **Note: ** No marketing credits are required to send test emails or test text messages in a flow. **Flow emails** require **5 marketing credits** each time the email is sent. This number of marketing credits will not change based on the email content. **Flow text messages** start at **10 marketing credits** each time the text is sent. This number of marketing credits will increase (in increments of 5) based on the length of the text message. You can include up to five images in a flow text message. Flow text messages with images require an additional **20 marketing credits**. If a text message has images only, 20 marketing credits will be required in total for all images. Clients can trigger a flow even if you run out of marketing credits. However, emails and text messages in that flow will not be sent if you don't have enough marketing credits. If you don't have enough marketing credits to send a flow message, the client's flow run will pause for up to 24 hours while the system retries to send the message. - If you add enough marketing credits within 24 hours, the system will send the message, and the client's flow run will continue. - If you **don't** add enough marketing credits within 24 hours, the client's flow run will be automatically canceled. The **Ended by** column in the [Runs tab](/learn/viewing-flow-details-and-statistics/#runs-tab) will say **Time Expired**. If you are running low on marketing credits and you have active flows that require credits, all staff members in your account with the [Can manage billing](/learn/adding-a-staff-member/) toggle enabled will automatically receive an email notification. ## Link copiedMessage segmentsLink copied Flow text messages require marketing credits based on the number of **message segments**. The more message segments your text message includes, the more marketing credits will be required. | Number of message segments | Required marketing credits | | -------------------------- | -------------------------- | | **1 message segment** | 10 marketing credits | | **2 message segments** | 15 marketing credits | | **3 message segments** | 20 marketing credits | | **4 message segments** | 25 marketing credits | | **5 message segments** | 30 marketing credits | The type of text message determines how many characters can be included in each message segment. If your text message includes [merge tags](/learn/flow-message-types/#merge-tags), each merge tag counts as 15 characters. | Type of text message | Characters allowed per message segment | | ------------------------------------------------------------- | -------------------------------------- | | **Text messages with basic text characters only** | 160 characters per message segment | | **Text messages with one or more Unicode characters (emoji)** | 70 characters per message segment | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/flow-message-types/ [Home](/learn/) [Automated Flows](/learn/help-articles/automated-flows/) [Creating Flows](/learn/help-articles/automated-flows/creating-flows/) # Flow Message Types - - - When you add an email or text message to a flow, you need to select a **message type** for each message. You can select the non-marketing option or the marketing option. ## Link copiedNon-marketing messagesLink copied If the message is a non-marketing message, select the non-marketing option (Appointment-related, Sale-related, etc). Use this option if the message: - Is sent within 14 days of when the flow run started. - Contains information related to the flow trigger (e.g. appointment-related information). | Non-marketing message type | Description | | -------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Non-marketing texts** | • Non-marketing texts will be sent from the **same phone number** as your regular text messages (e.g. [automated text messages](/learn/help-articles/automated-messages/)).• If a client unsubscribes from one of these texts, they will **also** be unsubscribed from all appointment-related texts (booking confirmations, appointment reminders, etc). | | **Non-marketing emails** | • Non-marketing emails will be sent from the same email address as your [email campaigns](/learn/help-articles/campaigns/). Your email address from **Apps > Settings > Business Setup > Locations** will be used as the reply-to address.• If a client unsubscribes from one of these emails, they will **also** be unsubscribed from all appointment-related emails (booking confirmations, appointment reminders, etc). | You can manage a client’s message preferences in their client details. Clients must have **Appointment related** messages enabled in their client details to receive non-marketing messages sent via a flow. ## Link copiedMarketing messagesLink copied If the message is a marketing message, select the **Marketing** option. Use this option if the message: - Is sent more than 14 days after the flow run started (even if the message is appointment or sale-related). - Contains marketing information (e.g. special offers or promotions). | Marketing message type | Description | | ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Marketing texts** | • Marketing texts will be sent from your **marketing phone number**. You will need to [register for a marketing phone number](/learn/adding-phone-numbers/).• By using a marketing phone number, you will ensure that if a client unsubscribes, they will only be unsubscribed from marketing texts and not appointment-related texts (booking confirmations, appointment reminders, etc). | | **Marketing emails** | • Marketing emails will be sent from the same email address as your [email campaigns](/learn/help-articles/campaigns/). Your email address from **Apps > Settings > Business Setup > Locations** will be used as the reply-to address.• If a client unsubscribes from one of these emails, they will be unsubscribed from all marketing flow emails and email campaigns. | You can manage a client’s message preferences in their client details. Clients must have **Marketing** messages enabled in their client details to receive marketing messages sent via a flow. ## Link copiedMerge tagsLink copied You can add **merge tags** to non-marketing and marketing flow messages, including: - **Business name:** Add your business name to the message. If you have multiple [locations](/learn/business-setup-locations/), this merge tag does **not** include the location name. - **Phone number:** Add your business phone number to the message. This merge tag uses the phone number for the location of the appointment, sale, or membership that triggered the flow. - **Online booking link:** Add your online booking link to the message. If you have multiple [locations](/learn/business-setup-locations/) enabled for online booking, this merge tag is **not** location-specific. - **Custom merge tags:** When [creating form templates](/learn/creating-form-templates/), you can enable the **Available in flows** toggle for specific form fields to use those responses as merge tags with the **Form submitted** trigger, as shown below. Learn more about [using form responses with flows](/learn/using-form-responses-with-flows/). Merge tags can be added to flow text messages, emails, and email subject lines. The available merge tags vary depending on which flow trigger is being used. The table below outlines all the available merge tags for each flow trigger. | Trigger | Merge tags for text messages & emails (including email subject lines) | | ------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | • **Appointment completed**• **Before appointment starts**• **Appointment booked**• **Appointment canceled** | **Appointment merge tags:**• Service name(s)• Staff member(s)• Date• Time• Forms link• Appointment info block (flow emails only)**Client merge tags:**• First name• Last name• Email• Phone• Client Profile Link ([client portal](/learn/help-articles/clients/client-portal/))**Business merge tags:**• Business name• Phone number• Online booking link• Packages link• Memberships link | | • **Membership started**• **Membership canceled**• **Before membership credits expire** | **Client merge tags:**• First name• Last name• Email• Phone• Client Profile Link ([client portal](/learn/help-articles/clients/client-portal/))**Business merge tags:**• Business name• Phone number• Online booking link• Packages link• Memberships link**Membership merge tags:**• Membership name• Credits remaining• Credits expiration date | | **• Package sold****• Before package credits expire** | **Client merge tags:**• First name• Last name• Email• Phone• Client Profile Link ([client portal](/learn/help-articles/clients/client-portal/))**Business merge tags:**• Business name• Phone number• Online booking link• Packages link• Memberships link**Package merge tags:**• Package name• Package credits remaining• Package expiration date• Package sold date | | **Form submitted** | **Client merge tags:**• First name• Last name• Email• Phone• Client Profile Link ([client portal](/learn/help-articles/clients/client-portal/))**Business merge tags:**• Business name• Phone number• Online booking link• Packages link• Memberships link**Form merge tags:**• Form name• Learn how to [set up a form field to use as a custom merge tag](/learn/using-form-responses-with-flows/). | | **• Client birthday****• Client created** | **Client merge tags:**• First name• Last name• Email• Phone• Client Profile Link ([client portal](/learn/help-articles/clients/client-portal/))**Business merge tags:**• Business name• Phone number• Online booking link• Packages link• Memberships link | | **Sale closed** | **Client merge tags:**• First name• Last name• Email• Phone• Client Profile Link ([client portal](/learn/help-articles/clients/client-portal/))**Business merge tags:**• Business name• Phone number• Online booking link• Packages link• Memberships link**Sale merge tags:**• Amount• Date• Receipt link | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/flows-basics/ [Home](/learn/) [Automated Flows](/learn/help-articles/automated-flows/) # Flows Basics Flows are highly flexible and can be customized to your unique business needs. In the following example, when a client has completed two facial appointments, they will receive a text message promoting a facial membership. The basic building blocks of a flow include: - **Trigger:** A trigger is the event in Mangomint that starts a flow, such as a booked appointment. - **Conditions:** Conditions allow you to filter flows based on specific client criteria, such as appointment history. [Learn more about all the available conditions for flows](/learn/client-filters-for-automated-flows/). - **Actions:** Actions allow you to send emails and text messages, [add to a client's account balance](/learn/add-to-a-clients-account-balance/#use-an-automated-flow-to-add-to-a-clients-account-balance), and more. The table below provides a few examples of how you can use flows in Mangomint. | Goal | Flow example | | ------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Send rebooking reminders to clients.** | When a client completes a Botox treatment, send the client a rebooking reminder in two months. | | **Send review requests to clients.** | When a client completes an appointment, send the client a text message with a link to leave a review (e.g. Google reviews). | | **Send pre and post-appointment instructions to clients based on booked services.** | • Two days before a client’s waxing or sugaring appointment, send the client pre-care instructions to help them prepare for their appointment.• When a client completes a spray tan appointment, send the client post-care instructions. | | **Reward clients by giving them a discount or a free service or product.** | When a client completes five appointments, send the client a text message with a promo code for a discounted service. | | **Send different messages to clients or staff members based on selected **[**form responses**](/learn/using-form-responses-with-flows/)**.** | When a client selects a high rating on a feedback form, send the client a rebooking reminder. When a client selects a low rating, send a notification to an internal email address. | | **Send direct purchase links to clients for specific membership plans.** | When a client completes two massage appointments, send the client a text message with a link to purchase a massage membership online. | | **Send direct purchase links to clients for specific packages.** | When a client completes a haircut & color appointment, send the client an email with a link to purchase a haircut & color package online. | | **Send direct purchase links to clients for gift cards.** | When a client completes an appointment in November, send the client a text message with a link to purchase your Black Friday [gift card promotion](/learn/creating-gift-card-promotions/) online. | | **Follow up with clients who purchased specific products.** | When a client purchases a specific product, send the client a text message the next day to remind them how to use the product. After three weeks, send the client a product refill reminder. | | **Re-engage clients if their appointment is canceled.** | When a client's appointment is canceled, send the client a text message reminding them to rebook. | The **Flows** app can be used in addition to the [Campaigns](/learn/help-articles/campaigns/) app and your [automated messages](/learn/help-articles/automated-messages/) from the **Settings** app. Learn more about [building and activating a flow](/learn/building-and-activating-a-flow/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/front-desk-display-hardware-purchase-guide/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Hardware](/learn/help-articles/payments/payment-hardware/) # Front Desk Display: Hardware Purchase Guide - - - A [Front Desk Display](/learn/front-desk-display-vs-direct-connection/) allows clients to check out at the front desk using an iPad and Bluetooth card reader. To use a Front Desk Display, you will need the following: - iPad (iPadOS 13 or later) - iPad stand - Bluetooth card reader ## Link copiedSupported iPad modelsLink copied We support iPad models on iPadOS 13 or later. [View a list of which iPad models support iPadOS 13](https://support.apple.com/guide/ipad/supported-models-ipad213a25b2/13.0/ipados/13.0). Learn more about: - [Identifying your iPad model](https://support.apple.com/en-us/108043) - [Finding your iPad's iPadOS version](https://support.apple.com/en-us/109065) - [Updating your iPad's iPadOS version](https://support.apple.com/guide/ipad/update-ipados-ipad9a74c576/ipados) **Note: ** iPads are not available to purchase in the Mangomint Store—they must be purchased separately. ## Link copiediPad standLink copied - [iPad stand (short)](https://store.mangomint.com/collections/all-hardware/products/touch-nexus) - [iPad stand (tall)](https://store.mangomint.com/collections/all-hardware/products/front-desk-display-freestanding) ## Link copiedBluetooth card readerLink copied - [Bluetooth card reader (US)](https://store.mangomint.com/collections/card-readers) - [Bluetooth card reader (Canada)](https://store.mangomint.com/collections/card-readers-canada/products/mangomint-bluetooth-card-reader-canada) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/front-desk-display-troubleshooting-guide/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Hardware](/learn/help-articles/payments/payment-hardware/) # Troubleshooting Guide: Front Desk Display This article provides steps for troubleshooting issues with your Front Desk Display. For issues with your card reader, see [Troubleshooting Guide: Card Reader](/learn/card-reader-troubleshooting-guide/). **Note: ** If you are receiving a notification that **Kiosk Mode is disabled**, [follow these steps to enable Kiosk Mode](/learn/setting-up-your-ipad-on-kiosk-mode/). If you receive an error message when using your Front Desk Display, please try the following troubleshooting steps: - Make sure your iPad is connected to Wi-Fi. Mobile data can also be used instead of Wi-Fi. - Make sure the Mangomint app on the Front Desk Display is [up to date](/learn/how-to-update-your-mangomint-app/). - [Restart your iPad](https://support.apple.com/en-us/101603). Open the Mangomint app and [enable Kiosk Mode](/learn/setting-up-your-ipad-on-kiosk-mode/). If you are still experiencing issues after following these troubleshooting steps, please reach out to chat support for assistance. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/front-desk-display-vs-direct-connection/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Hardware](/learn/help-articles/payments/payment-hardware/) # Front Desk Display vs. Direct Connection You can take payments with a Front Desk Display (Kiosk Mode) or a Bluetooth card reader connected directly to an iPhone or iPad (direct connection). ## Link copiedFront Desk DisplayLink copied A Front Desk Display allows clients to check out at the front desk using an iPad and Bluetooth card reader. To use a Front Desk Display, you will need the following: - iPad (iPadOS 13 or later). This iPad will be client-facing only—you cannot use this iPad to view the calendar. This iPad will remain in Kiosk Mode. - iPad stand. Short and tall versions of the iPad stand can be ordered from the [Mangomint Store](https://store.mangomint.com/). - Bluetooth card reader. The card reader and dock can be ordered from the [Mangomint Store](https://store.mangomint.com/). Works with Apple Pay and Google Pay. - A device to trigger payments on the Front Desk Display, such as a computer, phone, or tablet (including Android devices). Learn more about: - [Setting Up Your Front Desk Display](/learn/setting-up-your-front-desk-display/) - [Setting Up the iPad Kiosk Mode](/learn/setting-up-your-ipad-on-kiosk-mode/) - [Taking Payments with the Front Desk Display](/learn/how-to-take-payments-with-the-front-desk-display/) ## Link copiedDirect ConnectionLink copied A direct connection allows clients to check out using an iPhone or iPad and a Bluetooth card reader. To use a direct connection, you will need the following: - iPhone or iPad (iOS/iPadOS 13 or later). This iPhone or iPad can be used to check out clients and view the calendar. - Bluetooth card reader. The card reader and dock can be ordered from the [Mangomint Store](https://store.mangomint.com/). Works with Apple Pay and Google Pay. With a direct connection: - You can check out clients and view the calendar on the same iPhone or iPad. - [Booth renters](/learn/transitioning-to-booth-renter-model/) can collect their own payments at the business or on the go. Learn more about: - [Connecting a Card Reader Directly to Your iPhone or iPad](/learn/how-to-connect-your-card-reader-to-directly-your-iphone-or-ipad/) - [Taking Payments with a Card Reader Connected to Your iPhone or iPad](/learn/how-to-take-payments-with-the-card-reader-direct-connection/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/gift-card-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Gift Card Reports - - - - If the [Gift Cards](/learn/help-articles/giftcards/) app is enabled for your account, the following Gift Card reports are available in the **Reports** app. To access reports, you must be an Admin user, or you must have the [Can access company reports](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedGift Card Usage ReportLink copied The **Gift Card Usage** report includes gift card usage details, including refunded gift card payments. The table below provides more information on the different columns in the **Gift Card Usage** report. | Column | Description | | --------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------- | | **Date** | The date the gift card was used. | | **Sale #** | The sale where the gift card was used. | | **Gift Card #** | The gift card number. | | **Created Date** | The date the gift card was created. Includes gift cards that were [added manually](/learn/how-to-manage-gift-cards/). | | **Last Sale Date** | The date the gift card was sold. Gift cards with no date include gift cards that were [added manually](/learn/how-to-manage-gift-cards/). | | **Amount** | The gift card amount that was used. | | **Service Staff Member(s)** | The staff member who completed the service. | ## Link copiedGift Card Balances ReportLink copied The **Gift Card Balances** report includes outstanding gift card balances at the end of the selected day. Download the Excel report to see any notes added for each gift card. When a gift card payment is refunded, the updated gift card balance appears in this report immediately. The table below provides more information on the different columns in the **Gift Card Balances** report. | Column | Description | | --------------- | --------------------------------------- | | **Gift Card #** | The gift card number. | | **Purchaser** | The client who purchased the gift card. | | **Owner** | The client who owns the gift card. | | **Amount** | The gift card balance. | ## Link copiedGift Card Sales ReportLink copied The **Gift Card Sales** report includes quantities and sales totals of gift cards. The table below provides more information on the different columns in the **Gift Card Sales** report. | Column | Description | | ---------------- | -------------------------------------------------------------------- | | **# Gift Cards** | The number of gift cards sold. | | **Adjustments** | The adjustments that were made to the default price during checkout. | | **Sales** | The gift card sales total. | ## Link copiedGift Card Sales Details ReportLink copied The **Gift Card Sales Details** report includes details for gift card sales, such as the name of the gift card promotion. The table below provides more information on the different columns in the **Gift Card Sales Details** report. | Column | Description | | ------------------- | ----------------------------------------------------------------- | | **Sale #** | The sale where the gift card was sold. | | **Sale Date** | The date of the sale where the gift card was sold. | | **Client** | The client who purchased the gift card. | | **Gift Card #** | The gift card number. | | **Promotion** | The gift card [promotion](/learn/creating-gift-card-promotions/). | | **Gift Card Value** | The gift card value at the time it was sold. | | **Price** | The price paid to purchase the gift card. | | **Sold By Staff** | The staff member who sold the gift card. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/gift-card-settings/ [Home](/learn/) [Gift Cards](/learn/help-articles/giftcards/) # Gift Card Settings - - - - To adjust your gift card settings, you must be an Admin user. Open the **Gift Cards** app and select** Settings**. ## Link copiedOnline Sales tabLink copied In the **Online Sales** tab, you can enable online gift card sales. If you have multiple [locations](/learn/business-setup-locations/), you can also select the billing location for online gift card sales. Learn more about [selling gift cards online](/learn/how-to-sell-digital-gift-cards-online/). ## Link copiedArtwork tabLink copied In the **Artwork** tab, you can select a gift card design that will display online and in the email when [sending digital gift cards](/learn/sending-digital-gift-cards/). You can also upload your own gift card design. ## Link copiedPreferences tabLink copied In the **Preferences** tab, you can specify whether the system should automatically generate a 6-digit gift card number when [selling gift cards in person](/learn/selling-gift-cards-in-person/). This is helpful if you do not provide clients with physical gift cards. If this setting is disabled, the system will still automatically generate a 6-digit gift card number for gift cards sold [online](/learn/how-to-sell-digital-gift-cards-online/). ## Link copiedPromotions tabLink copied In the **Promotions** tab, you can create and manage [gift card promotions](/learn/creating-gift-card-promotions/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/guide-for-admin-users/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) [Setting Up Your Account](/learn/help-articles/getting-started-with-mangomint/setting-up-your-account/) # Setup Guide for Admin Users - - - - - - - - - This article covers how to set up your Mangomint account as an Admin user. Admin users usually include business owners and managers who are responsible for setting up and managing their Mangomint account. ## Link copiedGet Started pageLink copied Your **Get Started** page includes helpful videos and a Setup Guide to help you become familiar with Mangomint and set up your account. ## Link copiedPlayground modeLink copied When you first sign up, your Mangomint account will be in **playground mode**. Playground mode adds sample data to your account so you can try out Mangomint’s features in a test environment. A **Demo** label is added next to any sample data. You can disable playground mode by selecting **I'm ready!** on your **Get Started** page. - Link copied ###### What happens when playground mode is disabled? When playground mode is disabled: - Your Setup Guide will be added to your **Get Started** page. - You can [sign up for payment processing](/learn/signing-up-for-payment-processing/). - Any sample data with a **Demo** label will be deleted from your account. The table below provides more information on what will be deleted and what will remain in your account once playground mode is disabled. | Data | What happens when playground mode is disabled? | | -------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Appointments | **Appointments will be deleted**. It is important that you disable playground mode **before** transferring any appointments from a previous scheduling software into Mangomint. | | Business Setup | Business Setup information will remain. | | Campaigns | Campaigns will remain. | | Cancellation Policy | Cancellation Policy will remain. | | Cash Drawer | Cash drawer counts and activity will be deleted. | | Clients | Clients will remain. | | Flows | Flows will remain. | | Form submissions | Form submissions will be deleted. | | Form templates | Form templates will be disabled, but not deleted. | | Gift Cards | Gift cards will be deleted. | | Inbox | Conversations will be deleted. | | Intelligent Waitlist | Waitlist entries will be deleted. | | Membership plans | Membership plans will be deleted. | | Memberships sold | Client memberships will be deleted. | | Offers | Offers will remain. | | Package setups | Package setups will be deleted. | | Packages sold | Packages sold will be deleted. | | Products | Products will remain. If a demo product was edited, it will be deleted. | | Purchase Orders | Purchase orders will be deleted. | | Resources | Resources will remain. | | Sales | Sales will be deleted. | | Services | Services and service customizations will remain. If a demo service category was edited, it will be deleted, unless a service was added to it. | | Staff Members | Staff members will remain. | | Time Clock | Time cards and time clock activity will be deleted. | ## Link copiedOnboarding sessionLink copied Onboarding sessions are 30-minute calls designed for teams getting set up in Mangomint. One of our Onboarding Managers will guide you through the process of setting up your account. Your Onboarding Manager will discuss the following with you: - Data import and transition from your previous scheduling software. - Completing sales using Mangomint. - Any questions you have about Mangomint or the onboarding process. If you are using Mangomint as a **solo provider**, we host a live, weekly onboarding webinar designed specifically for you. This webinar will help you get your account set up and ready for launch. Onboarding webinars are hosted every Wednesday—an invite will be sent to you for you to join. A recording of this webinar is also available in our [Video Library](/videos/getting-started-in-mangomint-onboarding-webinar/). ## Link copiedData importLink copied If you are transferring to Mangomint from a previous scheduling software, our team is happy to import your data. For most systems, we can import the following: - **Clients (including contact details):** It will take about 24 hours to import your clients once we receive all your client information. - **Products, inventory, and gift cards:** We will import your products, inventory, and gift cards a few days before your launch date to ensure you have more accurate stock levels and gift card balances. Depending on your previous scheduling software, we may or may not be able to import client notes, formulas, previous sales, and previous appointments. Your Onboarding Manager will discuss this with you during your onboarding session. ## Link copiedVideo & article resourcesLink copied Here are a few **videos** that can help you set up your account: - [Service Provider Setup:](/videos/feature-spotlight-service-provider-setup/) Learn how to set up your service providers, including inviting staff members, updating compensation settings, and customizing work schedules. - [Video Library:](/videos/) Visit our Video Library to watch on-demand videos and learn about different Mangomint features in detail. - [Onboarding Webinar:](/videos/getting-started-in-mangomint-onboarding-webinar/) Solo providers can check out our latest onboarding webinar to learn how to set up your account, add your services and work hours, activate payment processing, and transfer your data. Here are a few **articles** that can help you set up your account: - [Business Setup:](/learn/help-articles/business-setup/) Set up your business details, locations, branding, etc. - [Cancellations & Rescheduling:](/learn/cancellations-and-rescheduling/) Set up your cancellation policy, enable self-cancellations, etc. - [Apps & Integrations:](/learn/help-articles/integrations/) Enable and disable apps, manage integrations, etc. - [Staff Setup:](/learn/help-articles/staff-members/) Set up and invite your staff members, adjust staff work schedules, etc. - [Services Setup:](/learn/help-articles/services/) Set up your services, service customizations (add-ons), etc. - [Online Booking Setup:](/learn/help-articles/online-booking/) Enable online booking, adjust online booking preferences, etc. - [Automated Messages:](/learn/help-articles/automated-messages/) Customize automated emails and text messages. - [Payments:](/learn/help-articles/payments/) Learn about client payment methods, set up your Front Desk Display, etc. ## Link copiedLaunch dateLink copied Your launch date is the date you will start using Mangomint as your day-to-day scheduling software. Picking a launch date will help you determine which future appointments from your previous scheduling software you will need to transfer to Mangomint. You only need to transfer future appointments from your launch date onward. ## Link copiedTransfer future appointmentsLink copied If you are transferring to Mangomint from a previous scheduling software, you will need to manually transfer future appointments (from your launch date onward) to Mangomint. Before transferring future appointments, [disable your automated messages](/learn/automated-messages-appointment-booked/#send-for-all-bookings) in Mangomint so that your clients don’t receive notifications as you work through the transfer process. - If you are importing your client list, please wait until we have finished importing clients before transferring appointments. - During the transfer process, keep the appointments up to date in both your previous software and Mangomint. Any change to a future appointment (such as rescheduling or cancellation) should be made in both systems. Learn more about [creating appointments](/learn/create-a-new-appointment/). ## Link copiedStart your subscriptionLink copied To learn about Mangomint subscription pricing, visit our [website](/pricing/) for more information. When you're ready, start your [Mangomint subscription](/learn/help-articles/mangomint-subscription/). ## Link copiedLearn the basics in MangomintLink copied Learn more about [the basics of the Mangomint platform](/learn/help-articles/getting-started-with-mangomint/mangomint-basics/), including navigating between different apps, adding notes, and more. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/guide-for-non-admin-users/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) [Setting Up Your Account](/learn/help-articles/getting-started-with-mangomint/setting-up-your-account/) # Setup Guide for Non-Admin Users This article covers how to set up your Mangomint account as a non-Admin user (Normal user). Normal users usually include service providers and front desk staff members who are invited by an Admin user to join Mangomint. ## Link copiedActivating your Mangomint accountLink copied You will receive an email invitation with a link to activate your Mangomint account. Select **Activate my account**. Set your password and select **Activate** to activate your Mangomint account. ## Link copiedStaff member basicsLink copied Our [Staff Member Basics video](/videos/feature-spotlight-staff-member-basics/) is available to help you learn the basics of your Mangomint account, including: - Navigating the calendar - Creating appointments - Adding clients You can also learn more about [the basics of the Mangomint platform](/learn/help-articles/getting-started-with-mangomint/mangomint-basics/), including navigating between different apps, adding notes, and more. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/automated-flows/ [Home](/learn/) [Automated Flows](/learn/help-articles/automated-flows/) # Automated Flows Flows is a highly flexible tool for automating personalized emails and text messages, ensuring your clients receive the right message at the right time. By setting up flows based on specific trigger events, you can send tailored messages—including marketing messages—that adapt to each client’s journey. Once your flows are set up, they run on autopilot, saving you time by sending relevant messages automatically. - Send **review requests** and **rebooking reminders** to clients. - Provide custom **pre and post-care instructions** based on booked services. - Cross-sell and upsell memberships, packages, gift cards, and products. - Notify your team of key events, such as external form submissions. - Select from various pre-built flows that can be easily customized. To learn more about flows: - [Book a 1:1 consultation call](https://calendly.com/mangomint/account) with our team. We can help you create flows and learn how to use flows to drive more profit for your business. - [Watch our on-demand Flows video](/videos/introducing-automated-flows/). The articles in this section cover flows, including creating flows and viewing flow statistics. *** ## In this section: - [Flows Basics](/learn/flows-basics/) - [Creating Flows](/learn/help-articles/automated-flows/creating-flows/) - [Editing and Deactivating a Flow](/learn/editing-and-deactivating-a-flow/) - [Viewing Flow Details & Statistics](/learn/viewing-flow-details-and-statistics/) - [Using Form Responses with Flows](/learn/using-form-responses-with-flows/) - [FAQ: Flows](/learn/faq-flows/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/automated-flows/creating-flows/ [Home](/learn/) [Automated Flows](/learn/help-articles/automated-flows/) [Creating Flows](/learn/help-articles/automated-flows/creating-flows/) # Creating Flows The articles in this section cover building and editing flows, selecting flow message types, and more. *** ## In this section: - [Building and Activating a Flow](/learn/building-and-activating-a-flow/) - [Client Filters for Automated Flows](/learn/client-filters-for-automated-flows/) - [Flow Message Types](/learn/flow-message-types/) - [Flow Message Pricing](/learn/flow-message-pricing/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/automated-messages/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) # Automated Messages The articles in this section cover automated messages from the **Settings** app, including booking confirmations, appointment reminders, and more. To learn more about automated messages, [watch our on-demand Automated Messages video](/videos/feature-spotlight-automated-messages/). *** ## In this section: - [Available Automated Messages](/learn/help-articles/automated-messages/available-automated-messages/) - [Enabling and Disabling Automated Messages](/learn/enabling-and-disabling-automated-messages/) - [Customizing Automated Messages](/learn/customize-automated-messages/) - [Advanced Settings: Automated Messages](/learn/advanced-settings-automated-messages/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/automated-messages/available-automated-messages/ [Home](/learn/) [Automated Messages](/learn/help-articles/automated-messages/) [Available Automated Messages](/learn/help-articles/automated-messages/available-automated-messages/) # Available Automated Messages The articles in this section cover the different automated messages that are available in Mangomint. *** ## In this section: - [Automated Messages: Appointment Booked](/learn/automated-messages-appointment-booked/) - [Automated Messages: Appointment Canceled](/learn/automated-messages-appointment-canceled/) - [Automated Messages: Appointment Rescheduled](/learn/automated-messages-appointment-rescheduled/) - [Automated Messages: Form Submitted](/learn/automated-messages-form-submitted/) - [Automated Messages: Waitlist Entries](/learn/automated-messages-waitlist-entries/) - [Automated Messages: Check-In Process](/learn/automated-messages-check-in-process/) - [Automated Messages: Sale Closed](/learn/automated-messages-sale-closed/) - [Automated Messages: Gift Cards](/learn/automated-messages-gift-cards/) - [Automated Messages: Packages](/learn/automated-messages-packages/) - [Automated Messages: Memberships](/learn/automated-messages-memberships/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/business-setup/ [Home](/learn/) [Business Setup](/learn/help-articles/business-setup/) # Business Setup The articles in this section cover your business settings, including locations, phone numbers, branding, and more. *** ## In this section: - [Business Details](/learn/business-details/) - [Business Hours](/learn/business-hours/) - [Locations](/learn/business-setup-locations/) - [Phone Numbers](/learn/help-articles/business-setup/phone-numbers/) - [Logo & Branding](/learn/business-setup-logo-and-branding/) - [Advanced Settings: Business Setup](/learn/advanced-settings-client-ownership/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/business-setup/phone-numbers/ [Home](/learn/) [Business Setup](/learn/help-articles/business-setup/) [Phone Numbers](/learn/help-articles/business-setup/phone-numbers/) # Phone Numbers The articles in this section cover managing your phone numbers, including adding and changing phone numbers. *** ## In this section: - [Adding and Changing Phone Numbers](/learn/adding-phone-numbers/) - [Using Multiple Phone Numbers](/learn/using-multiple-phone-numbers/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/calendar/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) # Calendar & Appointments The articles in this section cover the Mangomint calendar, including appointments, Express Booking™, time blocks, and more. To learn more about the calendar, [watch our on-demand Calendar & Appointments video](/videos/feature-spotlight-calendar-and-appointments/). *** ## In this section: - [Calendar](/learn/help-articles/calendar/calendar-basics/) - [Appointments](/learn/help-articles/calendar/appointments/) - [Express Booking™](/learn/help-articles/calendar/express-booking/) - [Group Appointments](/learn/help-articles/calendar/group-appointments/) - [Resources](/learn/help-articles/calendar/resources/) - [Intelligent Waitlist](/learn/help-articles/calendar/intelligent-waitlist/) - [Virtual Waiting Room](/learn/help-articles/calendar/waiting-room/) - [Time Blocks](/learn/help-articles/calendar/time-blocks/) - [FAQ: Calendar & Appointments](/learn/faq-calendar-and-appointments/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/calendar/appointments/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Appointments](/learn/help-articles/calendar/appointments/) # Appointments The articles in this section cover appointments, including creating, editing, and canceling appointments. *** ## In this section: - [Create an Appointment](/learn/create-a-new-appointment/) - [Edit an Appointment](/learn/edit-an-appointment/) - [Cancel or Delete an Appointment](/learn/cancel-or-delete-an-appointment/) - [View Appointment Change History](/learn/view-appointment-change-history/) - [Enforce Your Cancellation Policy](/learn/how-can-i-enforce-my-cancellation-policy/) - [Rebook an Appointment](/learn/rebook-an-appointment/) - [Repeating Appointments](/learn/repeating-appointments/) - [Print a Client's Appointment Details](/learn/print-appointment-details/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/calendar/calendar-basics/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Calendar](/learn/help-articles/calendar/calendar-basics/) # Calendar The articles in this section cover the calendar, including calendar colors, appointment icons, display preferences, scheduling options, and more. *** ## In this section: - [Calendar Basics](/learn/calendar-basics-and-views/) - [Calendar Colors & Appointment Icons](/learn/calendar-color-key-icons/) - [Calendar Display Preferences](/learn/calendar-settings/) - [Scheduling Options](/learn/scheduling-options/) - [Cancellations & Rescheduling](/learn/cancellations-and-rescheduling/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/calendar/express-booking/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Express Booking™](/learn/help-articles/calendar/express-booking/) # Express Booking™ Express Booking™ reduces the time it takes to book appointments by helping you avoid errors and miscommunication when speaking with clients. Express Booking™ is great for businesses with busy front desks, as it helps reduce the back and forth with clients during the booking process. With Express Booking™, you can send clients a link via text message where they must enter their information, add a credit card on file (only if required), and accept your cancellation policy in order to complete their booking. If the client does not complete their booking within the time limit, their appointment will be automatically canceled. To learn more about Express Booking™, [watch our on-demand Express Booking™ video](/videos/feature-spotlight-express-booking/). The articles in this section cover how to set up and use Express Booking™. *** ## In this section: - [Setting Up Express Booking™](/learn/how-to-set-up-express-booking/) - [Using Express Booking™](/learn/how-to-use-express-booking/) - [FAQ: Express Booking™](/learn/faq-express-booking/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/calendar/group-appointments/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Group Appointments](/learn/help-articles/calendar/group-appointments/) # Group Appointments Group appointments allow you to book and check out multiple clients at the same time. With group appointments, you can book and check out clients who visit together, including couples, friends, families, and groups such as wedding or bridal parties. - **Create group appointments from the calendar:** Book groups from the calendar and check out clients individually or all together. - **Book group appointments online:** Allow clients to book group appointments online. Clients can choose the same or different services and [service customizations](/learn/help-articles/services/service-customizations/) for each person in the group. - **Send individual notifications & forms:** Each client in the group will receive their own appointment confirmation, reminders, and [forms](/learn/help-articles/forms-and-charting/). Each client in a group will have their own appointment on the calendar. A [group appointment icon](/learn/calendar-color-key-icons/#appointment-icons) allows you to see which appointments are part of a group. The articles in this section cover group appointments, including creating and checking out group appointments. *** ## In this section: - [Enable Group Appointments](/learn/enable-group-appointments/) - [Create a Group Appointment from the Calendar](/learn/create-a-group-appointment-from-the-calendar/) - [Create a Group Appointment from Existing Appointments](/learn/create-a-group-appointment-from-existing-appointments/) - [Create a Group Appointment from Online Booking](/learn/create-a-group-appointment-from-online-booking/) - [Update an Existing Group Appointment](/learn/update-an-existing-group-appointment/) - [Check In and Check Out a Group Appointment](/learn/check-in-and-check-out-a-group-appointment/) - [FAQ: Group Appointments](/learn/faq-group-appointments/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/calendar/intelligent-waitlist/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Intelligent Waitlist](/learn/help-articles/calendar/intelligent-waitlist/) # Intelligent Waitlist Add clients to your waitlist when their preferred provider or appointment time isn't available. The Intelligent Waitlist automatically tracks waitlist entries and instantly notifies you when openings become available. To learn more about the Intelligent Waitlist, [watch our on-demand Intelligent Waitlist video](/videos/feature-spotlight-intelligent-waitlist/). The articles in this section cover the Intelligent Waitlist, including adding waitlist entries and booking appointments from the waitlist. *** ## In this section: - [Viewing the Waitlist](/learn/how-to-get-started-with-the-intelligent-waitlist/) - [Adding and Finding Waitlist Entries](/learn/how-to-use-the-intelligent-waitlist/) - [Allowing Clients to Join Waitlist in Online Booking](/learn/how-clients-add-themselves-to-the-waitlist/) - [Booking an Appointment from the Waitlist](/learn/book-from-the-waitlist/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/calendar/resources/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Resources](/learn/help-articles/calendar/resources/) # Resources Manage and book your rooms, equipment, and other limited resources with the **Resources** app. - **Prevent double-booking your rooms and equipment:** Add resource requirements to services to avoid double-booking rooms and equipment. - [**Limit service availability:**](/learn/using-resources-to-manage-service-availability/) Set up services and special events, such as classes, that can only be booked on specific days or during specific times. - [**Create services that do not require staff members:**](/learn/creating-services-with-resource-requirements-only-no-staff-required/) Set up a service that only requires a resource. This is helpful if your business has equipment, such as a sauna, that clients can use without a staff member being present. Once your resources are set up, you can view them on the calendar. This allows you to easily see all your resources at a glance, including resources that are scheduled to be in use during each appointment. To learn more about resources, [watch our on-demand Resources video](/videos/feature-spotlight-resource-scheduling/). The articles in this section cover resources, including how to create resources, add resource requirements to services, and more. *** ## In this section: - [Understanding Resources and Resource Groups](/learn/understanding-resources-and-resource-groups/) - [Creating Resources](/learn/creating-resources/) - [Adding Resource Requirements to Services](/learn/adding-resource-requirements-to-services/) - [Viewing Resources on the Calendar](/learn/viewing-resources-on-the-calendar/) - [Setting Up Services with Limited Availability](/learn/using-resources-to-manage-service-availability/) - [Creating Services that Do Not Require Staff Members](/learn/creating-services-with-resource-requirements-only-no-staff-required/) - [FAQ: Resources](/learn/faq-resources/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/calendar/time-blocks/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Time Blocks](/learn/help-articles/calendar/time-blocks/) # Time Blocks You can add time blocks to the calendar to override a staff member's regular work hours. Staff members cannot be booked via online booking during a time block. You can also add time blocks to your resources. Learn how to [view your resources on the calendar](/learn/viewing-resources-on-the-calendar/). The articles in this section cover time blocks, including creating, editing, and deleting time blocks. *** ## In this section: - [Create a Time Block](/learn/create-a-time-block/) - [Create a Repeating Time Block](/learn/make-a-repeating-time-block/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/calendar/waiting-room/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Virtual Waiting Room](/learn/help-articles/calendar/waiting-room/) # Virtual Waiting Room With the Virtual Waiting Room, you can keep track of clients who are waiting for their appointment to begin. - **Check in clients from the calendar:** Front desk staff members can check in clients to the waiting room from the calendar. - **Client Self Check-In:** Clients with existing appointments can check in to the waiting room themselves using Client Self Check-In. This is helpful for businesses that do not have front desk staff available to check in clients. When a client is checked in to the waiting room: - The service provider can be notified that their client is waiting. - The client can be notified once their service provider is ready to begin the appointment. To enable the Virtual Waiting Room, open the **Settings** app and select** Calendar & Appointments > Waiting Room**. To learn more about the Virtual Waiting Room and Client Self Check-In, [watch our on-demand Waiting Room video](/videos/feature-spotlight-check-in-and-waiting-room/). The articles in this section cover the Virtual Waiting Room, including Client Self Check-In. *** ## In this section: - [Using the Virtual Waiting Room](/learn/waiting-room/) - [Client Self Check-In](/learn/client-self-check-in/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/campaigns/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) # Campaigns With the **Campaigns** app, you can send **one-time email and text message campaigns** (marketing campaigns) to specific clients or your entire client list, such as: - Holiday or seasonal promotions - Monthly newsletters - Special announcements and offers Easily customize all the details for your marketing campaigns, including the recipient list, send date, and more. - **Send email campaigns:** Choose from our library of email templates, or build your own email from scratch. Send emails from a custom email address to increase brand awareness and help clients easily recognize your emails. - **Send text message campaigns:** Send text messages to clients and personalize messages using image attachments, merge tags, and more. - **Track campaign performance:** Track your campaign performance, including opened emails, clicked links, and unsubscribe rates. The articles in this section cover campaigns, including how to create campaigns and track campaign performance. **Note: ** The **Campaigns** app can be used in addition to the [Flows](/learn/help-articles/automated-flows/) app. The **Flows** app also allows you to send marketing emails and text messages to clients. *** ## In this section: - [Creating Campaigns](/learn/help-articles/campaigns/creating-campaigns/) - [Duplicate or Delete a Campaign](/learn/duplicate-or-delete-a-campaign/) - [View Your Campaign Performance](/learn/view-your-campaign-performance/) - [Using a Custom Email Address](/learn/help-articles/campaigns/using-a-custom-email-address/) - [FAQ: Campaigns](/learn/faq-campaigns/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/campaigns/creating-campaigns/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) [Creating Campaigns](/learn/help-articles/campaigns/creating-campaigns/) # Creating Campaigns The articles in this section cover creating and sending campaigns, client campaign filters, and more. *** ## In this section: - [Create and Send an Email Campaign](/learn/create-and-send-an-email-campaign/) - [Create and Send a Text Message Campaign](/learn/create-and-send-a-text-message-campaign/) - [Client Filters for Campaigns](/learn/client-filters-for-campaigns/) - [Campaign Message Pricing](/learn/campaign-message-pricing/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/campaigns/using-a-custom-email-address/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) [Using a Custom Email Address](/learn/help-articles/campaigns/using-a-custom-email-address/) # Using a Custom Email Address You can send [email campaigns](/learn/create-and-send-an-email-campaign/) and [flow emails](/learn/help-articles/automated-flows/) from the same custom email address. This can help increase brand awareness and help clients easily recognize your emails. The articles in this section cover how to set up and use a custom email address. **Important: ** You will need access to your domain provider's DNS settings to complete this setup. *** ## In this section: - [Sending Emails from a Custom Email Address](/learn/sending-marketing-emails-from-a-custom-address/) - [Adding DNS Records to Bluehost](/learn/adding-dns-records-to-bluehost/) - [Adding DNS Records to GoDaddy](/learn/adding-dns-records-to-godaddy/) - [Adding DNS Records to Squarespace](/learn/adding-dns-records-to-squarespace/) - [Adding DNS Records to Wix](/learn/adding-dns-records-to-wix/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/clients/ [Home](/learn/) [Clients](/learn/help-articles/clients/) # Clients The articles in this section cover the **Clients** app, including managing your client list and viewing client details. *** ## In this section: - [Client List](/learn/help-articles/clients/clients-list/) - [Client Details](/learn/client-details/) - [Client Timeline](/learn/client-timeline/) - [Client-Specific Service Durations](/learn/client-specific-service-durations/) - [Client Account Balances](/learn/help-articles/clients/client-account-balances/) - [Client Communication](/learn/help-articles/clients/client-communication/) - [Client Portal](/learn/help-articles/clients/client-portal/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/clients/client-account-balances/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Account Balances](/learn/help-articles/clients/client-account-balances/) # Client Account Balances Clients can have an **account balance** that can be used as a payment method during checkout. Clients can use their account balance to pay for any sales, including any services or products. Client account balances also provide more flexibility for transactions and memberships. - **More refund and credit options: **Refund payments directly to a client’s account balance. You can also manually add (i.e. credit) a specific amount to a client's account balance as a reward, gift, etc. - **Move deposits between appointments:** Refund a deposit directly to a client’s account balance to use for another appointment or sale. - **Account balance memberships:** Set up [account balance memberships](/learn/create-an-account-balance-membership-plan/) that allow clients to add money to their account balance every billing period to use for any sales, including any services or products. The articles in this section cover client account balances, including adjusting account balances and using account balances during checkout. *** ## In this section: - [Add to a Client's Account Balance](/learn/add-to-a-clients-account-balance/) - [Use a Client’s Account Balance as a Payment Method](/learn/use-a-clients-account-balance-as-a-payment-method/) - [FAQ: Client Account Balances](/learn/faq-client-account-balances/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/clients/client-communication/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Communication](/learn/help-articles/clients/client-communication/) # Client Communication The articles in this section cover client communication, including viewing conversations and adding internal notes to conversations. *** ## In this section: - [Viewing Conversations](/learn/viewing-conversations/) - [Adding Internal Notes in a Conversation](/learn/adding-internal-notes-in-a-conversation/) - [Using Quick Replies](/learn/using-quick-replies/) - [Using Mentions in Conversations](/learn/using-mentions-in-conversations/) - [Client Eligibility for Marketing Messages](/learn/client-eligibility-for-marketing-messages/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/clients/client-portal/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Portal](/learn/help-articles/clients/client-portal/) # Client Portal The client portal allows clients to manage their appointments, memberships, and packages online. - **Manage appointments: **Clients can view, reschedule, and cancel their upcoming appointments. - **Manage memberships & packages: **Clients can view their membership & package details, update their membership payment method, and cancel their membership. Clients can access the client portal from their [automated messages](/learn/help-articles/automated-messages/), and you can also add a link to the client portal to your [text campaigns](/learn/create-and-send-a-text-message-campaign/) and [flow messages](/learn/flow-message-types/#merge-tags) using the **Client Profile Link** merge tag. Clients do **not** need a username or password to access the client portal. The articles in this section cover how to customize and use the client portal. *** ## In this section: - [Customizing the Client Portal](/learn/customizing-the-client-portal/) - [Managing Appointments from the Client Portal](/learn/managing-appointments-from-the-client-portal/) - [Managing Memberships & Packages from the Client Portal](/learn/managing-memberships-from-the-client-portal/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/clients/clients-list/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client List](/learn/help-articles/clients/clients-list/) # Client List The articles in this section cover the client list, including adding, merging, and exporting clients. *** ## In this section: - [Navigating and Exporting the Client List](/learn/navigating-the-client-list/) - [Adding and Deleting Clients](/learn/add-a-new-client/) - [Merging Duplicate Clients](/learn/how-to-merge-duplicate-clients/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/forms-and-charting/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) # Forms & Charting The **Forms** app allows you to create custom forms and collect important information from clients and staff members. - **Client forms:** Collect information from clients and store the information in the client profile, including intake forms, consent forms, and waivers. - **Staff member forms:** Use staff member forms for SOAP notes, charting, image annotations, and treatment summaries. - **External forms:** Create external forms to share publicly, such as a form on your website for requesting appointments. - **Form approvals:** Assign staff members who are required to review and approve certain forms once they are submitted. To learn more about forms, [watch our on-demand Forms & Charting video](/videos/feature-spotlight-integrated-forms/). The articles in this section cover creating forms, completing forms, and managing form submissions. *** ## In this section: - [Creating & Requesting Forms](/learn/help-articles/forms-and-charting/creating-and-requesting-forms/) - [Completing Forms](/learn/help-articles/forms-and-charting/completing-forms/) - [Managing Form Submissions](/learn/help-articles/forms-and-charting/managing-form-submissions/) - [FAQ: Forms & Charting](/learn/faq-forms-and-charting/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/forms-and-charting/completing-forms/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) [Completing Forms](/learn/help-articles/forms-and-charting/completing-forms/) # Completing Forms The articles in this section cover filling out forms, including using Image Markup and saving progress on forms. *** ## In this section: - [Filling Out Client Forms in Person](/learn/filling-out-client-forms-in-person/) - [Using Image Markup on a Form](/learn/using-image-markup-on-a-form/) - [Saving Progress on a Form](/learn/saving-progress-on-a-form/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/forms-and-charting/creating-and-requesting-forms/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) [Creating & Requesting Forms](/learn/help-articles/forms-and-charting/creating-and-requesting-forms/) # Creating & Requesting Forms The articles in this section cover creating form templates and requesting forms from clients and staff members. *** ## In this section: - [Creating Form Templates](/learn/creating-form-templates/) - [Sending Forms to Clients](/learn/sending-forms-to-clients/) - [Adding a Form to an Existing Appointment](/learn/adding-a-form-to-an-existing-appointment/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/forms-and-charting/managing-form-submissions/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) [Managing Form Submissions](/learn/help-articles/forms-and-charting/managing-form-submissions/) # Managing Form Submissions The articles in this section cover form submissions, including viewing and approving form submissions. *** ## In this section: - [Viewing and Downloading Form Submissions](/learn/viewing-form-submissions/) - [Approving a Form Submission](/learn/approving-a-form-submission/) - [Resubmitting Forms](/learn/resubmitting-a-form/) - [Exporting a Client’s Form Submissions](/learn/exporting-a-clients-form-submissions/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/getting-started-with-mangomint/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) # Getting Started Welcome to Mangomint! 🙌 Our Getting Started articles provide all the information you need to get started with Mangomint, including an introduction to the platform, how to set up your account, and more. *** ## In this section: - [About Mangomint](/learn/help-articles/getting-started-with-mangomint/about-mangomint/) - [Setting Up Your Account](/learn/help-articles/getting-started-with-mangomint/setting-up-your-account/) - [Mangomint Basics](/learn/help-articles/getting-started-with-mangomint/mangomint-basics/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/getting-started-with-mangomint/about-mangomint/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) [About Mangomint](/learn/help-articles/getting-started-with-mangomint/about-mangomint/) # About Mangomint The articles in this section provide an introduction to the Mangomint platform and cover different features, including booth renter models and HIPAA compliance. *** ## In this section: - [Introduction to Mangomint](/learn/introduction-to-mangomint/) - [Using Mangomint with a Booth Renter or Hybrid Model](/learn/transitioning-to-booth-renter-model/) - [HIPAA Compliance](/learn/hipaa-compliance/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/getting-started-with-mangomint/mangomint-basics/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) [Mangomint Basics](/learn/help-articles/getting-started-with-mangomint/mangomint-basics/) # Mangomint Basics The articles in this section cover the basics of the Mangomint platform, including navigating between different apps and adding notes. *** ## In this section: - [Learning the Basics in Mangomint](/learn/learning-the-basics-in-mangomint/) - [Setting Up Hours in Mangomint](/learn/setting-up-hours-in-mangomint/) - [Adding Notes in Mangomint](/learn/adding-notes-in-mangomint/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/getting-started-with-mangomint/setting-up-your-account/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) [Setting Up Your Account](/learn/help-articles/getting-started-with-mangomint/setting-up-your-account/) # Setting Up Your Account The articles in this section cover setting up your Mangomint account and switching to Mangomint from a previous scheduling software. *** ## In this section: - [Switching to Mangomint](/learn/switching-to-mangomint/) - [Setup Guide for Admin Users](/learn/guide-for-admin-users/) - [Setup Guide for Non-Admin Users](/learn/guide-for-non-admin-users/) - [Marketing Options in Mangomint](/learn/marketing-options-in-mangomint/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/giftcards/ [Home](/learn/) [Gift Cards](/learn/help-articles/giftcards/) # Gift Cards With the **Gift Cards** app, you can sell gift cards in-store and [online](/learn/how-to-sell-digital-gift-cards-online/) directly on your website or through your online booking. To learn more about gift cards, [watch our on-demand Gift Cards video](/videos/feature-spotlight-gift-cards-and-promotions/). To sell and manage gift cards, the **Gift Cards** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. The articles in this section cover gift cards, including selling gift cards and creating gift card promotions. *** ## In this section: - [Selling & Redeeming Gift Cards](/learn/help-articles/giftcards/selling-and-redeeming-gift-cards/) - [Creating Gift Card Promotions](/learn/creating-gift-card-promotions/) - [Adding Gift Cards Sold Outside of Mangomint](/learn/how-to-manage-gift-cards/) - [Gift Card Settings](/learn/gift-card-settings/) - [FAQ: Gift Cards](/learn/faq-gift-cards/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/giftcards/selling-and-redeeming-gift-cards/ [Home](/learn/) [Gift Cards](/learn/help-articles/giftcards/) [Selling & Redeeming Gift Cards](/learn/help-articles/giftcards/selling-and-redeeming-gift-cards/) # Selling & Redeeming Gift Cards The articles in this section cover selling and redeeming gift cards in Mangomint. *** ## In this section: - [Buying Physical Gift Cards](/learn/buying-physical-gift-cards/) - [Selling Gift Cards in Person](/learn/selling-gift-cards-in-person/) - [Selling Gift Cards Online](/learn/how-to-sell-digital-gift-cards-online/) - [Applying Discounts on Gift Cards](/learn/how-to-apply-discounts-on-gift-cards/) - [Sending Digital Gift Cards](/learn/sending-digital-gift-cards/) - [Redeeming a Gift Card During Checkout](/learn/how-to-use-redeem-a-gift-card-during-checkout/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/integrations/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) # Apps & Integrations You can customize Mangomint by enabling and disabling different apps. Several integration options are also available that allow you to link your account with services you may need, such as [Shopify](/learn/shopify-integration/) and [Mailchimp](/learn/help-articles/integrations/mailchimp-integration/). The articles in this section cover the available apps and integrations in Mangomint. *** ## In this section: - [Managing Your Apps & Integrations](/learn/managing-your-apps-and-integrations/) - [Shopify Integration](/learn/shopify-integration/) - [Mailchimp Integration](/learn/help-articles/integrations/mailchimp-integration/) - [Webhooks Integration](/learn/webhooks-integration/) - [Docovia Integration](/learn/docovia-integration/) - [Doxy.me Integration](/learn/doxy-me-integration/) - [WaiverForever Integration](/learn/help-articles/integrations/waiverforever-integration/) - [Gift Up! Integration](/learn/help-articles/integrations/gift-up-integration/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/integrations/gift-up-integration/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) [Gift Up! Integration](/learn/help-articles/integrations/gift-up-integration/) # Gift Up! Integration **Note: ** The [Gift Cards](/learn/help-articles/giftcards/) app is available to use instead of the Gift Up! integration. With the **Gift Cards** app, you can sell gift cards in-store and online—no integration required. The Gift Up! integration automatically adds any gift cards sold in Gift Up! to Mangomint. When a gift card is redeemed, the gift card balance will be automatically updated in Gift Up! and Mangomint. *** ## In this section: - [Setting Up the Gift Up! Integration](/learn/set-up-the-gift-up-integration/) - [Adding Gift Up! to Your Website](/learn/adding-gift-up-on-your-website/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/integrations/mailchimp-integration/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) [Mailchimp Integration](/learn/help-articles/integrations/mailchimp-integration/) # Mailchimp Integration **Note: ** The [Campaigns](/learn/help-articles/campaigns/) and [Flows](/learn/help-articles/automated-flows/) apps are available to use instead of the Mailchimp integration. With campaigns and flows, you can send marketing messages directly through Mangomint—no integration required. The Mailchimp integration syncs client details—including email address and phone number—from Mangomint to Mailchimp, allowing you to create and send campaigns using Mailchimp. To learn more about the Mailchimp integration, [watch our on-demand Mailchimp video](/videos/feature-spotlight-mailchimp-integration/). *** ## In this section: - [Setting Up the Mailchimp Integration](/learn/set-up-the-mailchimp-integration/) - [Sending Emails Using Mailchimp](/learn/sending-emails-to-your-clients-using-mailchimp/) - [Sending Emails to Clients with Memberships Using Mailchimp](/learn/how-can-i-send-custom-campaigns-to-my-clients-with-active-memberships/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/integrations/waiverforever-integration/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) [WaiverForever Integration](/learn/help-articles/integrations/waiverforever-integration/) # WaiverForever Integration **Note: ** The [Forms](/learn/help-articles/forms-and-charting/) app is available to use instead of the WaiverForever integration. With the **Forms** app, you can create and collect forms directly in Mangomint—no integration required. The WaiverForever integration allows you to create forms in WaiverForever and seamlessly store completed forms as PDFs on client timelines in Mangomint. *** ## In this section: - [Setting Up the WaiverForever Integration](/learn/set-up-the-waiverforever-integration/) - [Creating Waivers in WaiverForever](/learn/creating-waivers-in-waiverforever/) - [Collecting Waivers Using WaiverForever](/learn/collecting-waivers-from-your-clients/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/mangomint-subscription/ [Home](/learn/) [Mangomint Subscription](/learn/help-articles/mangomint-subscription/) # Mangomint Subscription To learn about Mangomint subscription pricing, visit our [website](/pricing/) for more information. Once you've started your Mangomint subscription, you can update your subscription as needed, including your add-ons. The articles in this section cover how to manage your Mangomint subscription, including updating your payment method and viewing your invoices. *** ## In this section: - [Updating Your Mangomint Subscription](/learn/updating-your-mangomint-subscription/) - [Viewing Your Mangomint Subscription Invoices](/learn/viewing-invoices-for-your-mangomint-subscription/) - [Marketing Credits](/learn/marketing-credits/) - [Pricing Changes (August 2026)](/learn/price-changes-2026/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/memberships/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) # Memberships Memberships are a powerful tool for businesses to build reliable cash flow and boost client retention. - **Flexible membership options:** Set up service-based memberships that include redeemable services, and [account balance memberships](/learn/create-an-account-balance-membership-plan/) that allow clients to add money to their client account balance. Once your membership plans are set up, **sell memberships in person and online**. - **Membership agreements:** Create [agreements](/learn/help-articles/memberships/membership-agreements/) for each of your membership plans that clients must sign before starting a new membership. - **Member discounts:** Create exclusive discounts for members only, including discounts on specific services and products. To learn more about memberships, [watch our on-demand Memberships video](/videos/feature-spotlight-memberships-and-packages/). The articles in this section cover memberships, including creating membership plans and managing client memberships. *** ## In this section: - [Membership Plans](/learn/help-articles/memberships/managing-membership-plans/) - [Membership Agreements](/learn/help-articles/memberships/membership-agreements/) - [Client Memberships](/learn/help-articles/memberships/managing-clients-memberships/) - [Selling Memberships Online](/learn/selling-memberships-online/) - [Using a Service-Based Membership During Checkout](/learn/use-redeem-a-membership-during-checkout/) - [Memberships Settings](/learn/business-setup-membership-settings/) - [FAQ: Memberships](/learn/faq-memberships/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/memberships/managing-clients-memberships/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Client Memberships](/learn/help-articles/memberships/managing-clients-memberships/) # Client Memberships The articles in this section cover how to manage client memberships, including starting a new membership for a client, adjusting remaining services on a client's membership, and more. *** ## In this section: - [Start a New Membership for a Client](/learn/start-a-new-membership-for-a-client/) - [Find a Client's Membership](/learn/how-to-find-a-clients-membership/) - [Client Membership Statuses](/learn/what-do-the-membership-statuses-mean/) - [Adjust the Service Quantities on a Client’s Membership](/learn/adjust-the-quantities-of-remaining-services-on-a-clients-membership/) - [Switch a Client's Membership to the Current Version of the Plan](/learn/upgrade-switch-to-the-current-version-of-a-membership-plan/) - [Change the Service Expiration Date on a Client's Membership](/learn/how-do-i-change-the-service-expiration-date-on-a-clients-membership/) - [Resend the Credit Card Email Request for a Client's Membership](/learn/how-do-i-resend-the-credit-card-email-request-to-my-client/) - [Renew a Client’s Membership Early](/learn/renew-a-clients-membership-early/) - [Pause and Resume a Client’s Membership](/learn/pause-and-resume-a-clients-membership/) - [Cancel a Client’s Membership](/learn/cancel-a-clients-membership/) - [Transferring Memberships from a Previous Booking System](/learn/how-do-i-transfer-memberships-from-my-old-booking-system/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/memberships/managing-membership-plans/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Membership Plans](/learn/help-articles/memberships/managing-membership-plans/) # Membership Plans The articles in this section cover how to create and manage membership plans. *** ## In this section: - [Create a Service-Based Membership Plan](/learn/set-up-a-membership-plan/) - [Create an Account Balance Membership Plan](/learn/create-an-account-balance-membership-plan/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/memberships/membership-agreements/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Membership Agreements](/learn/help-articles/memberships/membership-agreements/) # Membership Agreements The articles in this section cover membership agreements, including creating and signing agreements. *** ## In this section: - [Creating Membership Agreements](/learn/creating-membership-agreements/) - [Signing Membership Agreements](/learn/signing-membership-agreements/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/offers/ [Home](/learn/) [Offers & Discounts](/learn/help-articles/offers/) # Offers & Discounts Offers can include **service, product, and sale-level discounts **that can be applied during checkout. - Set up exclusive offers that are available for a limited time only (e.g. holiday discounts) - Create offer codes (promo codes) for clients to enter in online booking - Include promo codes in your [campaigns](/learn/help-articles/campaigns/) and [automated flows](/learn/help-articles/automated-flows/) to help boost bookings and reward loyal clients You can add multiple discounts to an offer and specify which sales are eligible. - Exclude certain services or products from an offer - Use an offer to reward clients with a free service or product - Set up offers that can only be used at certain [locations](/learn/business-setup-locations/) or on sales with a minimum subtotal Once your offers are set up, you can track offer usage through detailed reports. Track how often an offer was used, see which sales included an offer, and more. The articles in this section cover offers, including creating offers, applying offers during checkout, and more. *** ## In this section: - [Creating an Offer](/learn/creating-an-offer/) - [Applying an Offer](/learn/applying-an-offer/) - [FAQ: Offers & Discounts](/learn/faq-offers/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/online-booking/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) # Online Booking Online booking lets clients book online through your website or any other platform where your booking link is shared, such as Google, Instagram, or Facebook. - Online booking is completely login-free. There is no option for clients to create an account or log in, which ensures a quick and easy booking experience. - Existing clients have the option to verify their phone number via text message when booking online to pre-fill their information and use their credit card on file. The articles in this section cover how to enable online booking, add online booking to your website, and more. *** ## In this section: - [Enable Online Booking](/learn/enabling-online-booking/) - [Enable Services for Online Booking](/learn/enable-services-for-online-booking/) - [Adding Online Booking to Your Website](/learn/adding-online-booking-to-your-website/) - [Online Booking Setup Guides](/learn/help-articles/online-booking/online-booking-guides-for-popular-website-builders/) - [Add Booking Link to Google Business Profile](/learn/add-booking-link-to-google-business-profile/) - [Direct Booking Links](/learn/using-direct-booking-links/) - [Online Booking Preferences](/learn/adjusting-online-booking-preferences/) - [Staff Selection Options in Online Booking](/learn/adjusting-staff-selection-options-in-online-booking/) - [Block a Client from Online Booking](/learn/block-a-client-from-online-booking/) - [Using Online Booking](/learn/help-articles/online-booking/using-online-booking/) - [FAQ: Online Booking](/learn/faq-online-booking/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/online-booking/online-booking-guides-for-popular-website-builders/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) [Online Booking Setup Guides](/learn/help-articles/online-booking/online-booking-guides-for-popular-website-builders/) # Online Booking Setup Guides The articles in this section cover how to set up online booking for different website builders, including Shopify, Squarespace, Wix, and WordPress. *** ## In this section: - [Adding Online Booking to a Shopify Website](/learn/setting-up-online-booking-for-a-shopify-website/) - [Adding Online Booking to a Squarespace Website](/learn/setting-up-online-booking-for-a-squarespace-website/) - [Adding Online Booking to a Wix Website](/learn/setting-up-online-booking-for-a-wix-website/) - [Adding Online Booking to a WordPress Website](/learn/setting-up-online-booking-for-a-wordpress-website/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/online-booking/using-online-booking/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) [Using Online Booking](/learn/help-articles/online-booking/using-online-booking/) # Using Online Booking The articles in this section cover how to use online booking, including how to rebook past services. *** ## In this section: - [Online Booking from the Client’s Perspective](/learn/online-booking-from-the-clients-perspective/) - [Rebooking Past Services in Online Booking](/learn/rebooking-past-services-in-online-booking/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/packages/ [Home](/learn/) [Packages](/learn/help-articles/packages/) # Packages Packages allow you to sell **bundled services** to your clients, usually at a discounted rate. - **Track package sales:** View details for each client, including usage history, remaining services, and service expiration dates. - **Sell packages online:** Sell packages in person and online through your website, online booking, or via direct purchase links. - **Package agreements:** Create agreements for each of your packages that clients must sign before purchasing online. To learn more about packages, [watch our on-demand Packages video](/videos/feature-spotlight-memberships-and-packages/). The articles in this section cover creating, selling, and managing packages. *** ## In this section: - [Creating a Package](/learn/how-to-create-a-package/) - [Selling Packages in Person](/learn/how-to-sell-a-package/) - [Selling Packages Online](/learn/selling-packages-online/) - [Using a Package During Checkout](/learn/how-to-use-redeem-a-package-during-checkout/) - [Sell and Redeem a Package on the Same Day](/learn/sell-and-redeem-a-package-on-the-same-day/) - [Manually Adding Packages](/learn/manually-adding-packages/) - [Adjusting the Service Quantities in a Package](/learn/adjusting-the-service-quantities-in-a-package/) - [Transferring a Package to Another Client](/learn/transfer-a-package-to-another-client/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/payments/ [Home](/learn/) [Payments](/learn/help-articles/payments/) # Payments Mangomint's flexible payment options allow you to accept payments in multiple ways. - [Pre-payments & deposits:](/learn/help-articles/payments/deposits/) Collect deposits manually, in online booking, and through Express Booking™. - [Front Desk Display or Direct Connection:](/learn/front-desk-display-vs-direct-connection/) Collect payments using a Front Desk Display or a card reader connected directly to an iPhone or iPad. - [Client Self Checkout:](/learn/client-self-check-out/) Allow clients to check out using their phone. The articles in this section cover how to manage payments with Mangomint, including how to collect deposits, set up your Front Desk Display, and more. *** ## In this section: - [Payment Basics](/learn/help-articles/payments/basics-payments/) - [Payment Accounts](/learn/help-articles/payments/payment-accounts/) - [Payment Hardware](/learn/help-articles/payments/payment-hardware/) - [Credit Cards](/learn/help-articles/payments/payment-processing/) - [Deposits](/learn/help-articles/payments/deposits/) - [Cash Drawer](/learn/help-articles/payments/cash-drawer/) - [Using Non-Integrated Payment Options](/learn/how-to-use-non-integrated-payment-processors/) - [Advanced Settings: Payments & Checkout](/learn/advanced-settings-payments-checkout/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/payments/basics-payments/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Basics](/learn/help-articles/payments/basics-payments/) # Payment Basics The articles in this section cover the different payment methods available for completing a checkout and how to split payments between multiple payment methods. *** ## In this section: - [Payment Types](/learn/payment-types/) - [Split Payments Between Multiple Payment Methods](/learn/how-to-split-payments/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/payments/cash-drawer/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Cash Drawer](/learn/help-articles/payments/cash-drawer/) # Cash Drawer The cash drawer helps you manage your cash sales. You can complete daily counts and closeouts, add new pay-ins and pay-outs, and pay out your staff's tips in cash. To manage the cash drawer, the **Cash Drawer** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. The articles in this section cover the cash drawer, including adding counts and completing daily closeouts. *** ## In this section: - [Taking Cash Payments and Calculating Change](/learn/calculating-change-for-cash-transactions/) - [Adding a New Count to the Cash Drawer](/learn/add-a-new-count/) - [Adding a New Pay-In or Pay-Out to the Cash Drawer](/learn/add-new-pay-in-or-pay-out/) - [Cash Drawer Daily Closeout](/learn/cash-drawer-daily-close-out/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/payments/deposits/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Deposits](/learn/help-articles/payments/deposits/) # Deposits The articles in this section cover deposits, including how to require deposits in online booking. *** ## In this section: - [Collecting a Manual Deposit](/learn/how-to-take-a-deposit-manually/) - [Requiring a Deposit in Online Booking](/learn/how-to-require-a-prepayment-for-online-booking/) - [Requiring a Deposit Using Express Booking™](/learn/how-to-take-deposits-with-express-booking/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/payments/payment-accounts/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Accounts](/learn/help-articles/payments/payment-accounts/) # Payment Accounts The articles in this section cover payment accounts. Payment accounts are used to accept and process payments for the business. Payment accounts are also helpful for businesses that do not handle payments for [independent contractors or booth renters](/learn/transitioning-to-booth-renter-model/). With this setup, independent contractors and booth renters can have their own payment accounts and payment processors. *** ## In this section: - [Payment Account Basics](/learn/payment-accounts/) - [Signing Up for Payment Processing](/learn/signing-up-for-payment-processing/) - [Setting Up a Payment Account for a Staff Member](/learn/how-to-set-up-a-payment-account-for-a-staff-member/) - [Signing Up for a Staff Member Payment Account](/learn/how-to-sign-up-for-a-payment-account-for-staff-members/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/payments/payment-hardware/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Hardware](/learn/help-articles/payments/payment-hardware/) # Payment Hardware The articles in this section cover payment hardware including the Front Desk Display, Bluetooth card readers, and more. *** ## In this section: - [Front Desk Display vs. Direct Connection](/learn/front-desk-display-vs-direct-connection/) - [Front Desk Display: Hardware Purchase Guide](/learn/front-desk-display-hardware-purchase-guide/) - [Setting Up Your Front Desk Display](/learn/setting-up-your-front-desk-display/) - [Setting Up the iPad Kiosk Mode](/learn/setting-up-your-ipad-on-kiosk-mode/) - [Updating the Mangomint Mobile App on the Front Desk Display](/learn/how-to-update-your-mangomint-app/) - [Connecting a Card Reader Directly to Your iPhone or iPad](/learn/how-to-connect-your-card-reader-to-directly-your-iphone-or-ipad/) - [Completing a Test Transaction Using Your Card Reader](/learn/completing-a-test-transaction-using-your-card-reader/) - [Troubleshooting Guide: Front Desk Display](/learn/front-desk-display-troubleshooting-guide/) - [Troubleshooting Guide: Card Reader](/learn/card-reader-troubleshooting-guide/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/payments/payment-processing/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Credit Cards The articles in this section cover credit cards and credit card payments in Mangomint, including cards on file, payout summaries, and more. You will need to [sign up for payment processing](/learn/signing-up-for-payment-processing/) for integrated credit card payments. *** ## In this section: - [Taking Payments with the Front Desk Display](/learn/how-to-take-payments-with-the-front-desk-display/) - [Taking Payments with a Card Reader Connected to Your iPhone or iPad](/learn/how-to-take-payments-with-the-card-reader-direct-connection/) - [Client Self Checkout](/learn/client-self-check-out/) - [Managing Credit Cards on File](/learn/managing-cards-on-file/) - [Charging Credit Cards on File](/learn/how-to-charge-cards-on-file/) - [Requiring a Credit Card in Online Booking](/learn/how-can-i-require-a-credit-card-for-online-booking/) - [Requiring a Credit Card Using Express Booking™](/learn/requiring-a-credit-card-using-express-booking-tm/) - [Best Practices: Credit Card Payments](/learn/best-practices-credit-card-payments/) - [Payment Disputes](/learn/payment-disputes/) - [Payment Processing: Balance & Payouts](/learn/payment-processing-balances-and-payouts/) - [Payment Processing: Payout Schedule](/learn/payment-processing-payout-schedule/) - [Payment Processing: Monthly Summaries](/learn/payment-processing-monthly-summaries/) - [Payment Processing: Update Account Details](/learn/payment-processing-update-account-details/) - [FAQ: Payment Processing](/learn/faq-payment-processing/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/payroll-processing-for-employers/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) # Payroll Processing for Employers Process payroll directly in Mangomint with our fully integrated Payroll Processing. - Pay employees and contractors via **direct deposit** and provide **paystubs**. - Assign **benefits and time off (PTO) policies** to workers. - Run payroll for all your [locations](/learn/business-setup-locations/). Payroll Processing also includes: - **Unlimited payroll runs** at no extra charge (regular and off-cycle runs). - **Automated notifications**, including payroll reminders and confirmations. - **W-2s and 1099s** for your workers at the end of the year. With Payroll Processing, we will also calculate, pay, and file local, state, and federal taxes. To learn more about Payroll Processing and the Payroll report, the following on-demand videos are available: - [Video: Payroll Processing & Reporting](/videos/feature-spotlight-payroll-processing-and-reporting/) - [Video: Payroll Reporting](/videos/feature-spotlight-payroll-reporting/) The articles in this section cover Payroll Processing for employers, including how to sign up for Payroll Processing and run payroll in Mangomint. **Note: ** Payroll Processing is available with the **Payroll Processing** add-on. You can manage your subscription add-ons on the [Subscription screen](/learn/updating-your-mangomint-subscription/). *** ## In this section: - [Employer Onboarding for Payroll](/learn/help-articles/payroll-processing-for-employers/employer-onboarding-for-payroll/) - [Running Payroll](/learn/help-articles/payroll-processing-for-employers/running-payroll/) - [QuickBooks Payroll Sync](/learn/help-articles/payroll-processing-for-employers/quickbooks-payroll-sync/) - [Payroll Settings](/learn/managing-payroll-settings/) - [Viewing Your Tax Documents as an Employer](/learn/viewing-your-tax-documents-as-an-employer/) - [Adding Payroll Accounts](/learn/payroll-accounts/) - [FAQ: Payroll Processing for Employers](/learn/faq-payroll-processing-for-employers/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/payroll-processing-for-employers/employer-onboarding-for-payroll/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) [Employer Onboarding for Payroll](/learn/help-articles/payroll-processing-for-employers/employer-onboarding-for-payroll/) # Employer Onboarding for Payroll The articles in this section cover the employer onboarding for Payroll Processing, including how to sign up for payroll and complete the onboarding process. *** ## In this section: - [Signing Up for Payroll as an Employer](/learn/signing-up-for-payroll-processing/) - [Completing the Employer Onboarding for Payroll](/learn/completing-the-employer-onboarding-for-payroll/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/payroll-processing-for-employers/quickbooks-payroll-sync/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) [QuickBooks Payroll Sync](/learn/help-articles/payroll-processing-for-employers/quickbooks-payroll-sync/) # QuickBooks Payroll Sync If you [run payroll through Mangomint](/learn/running-payroll-in-mangomint/), you can link your QuickBooks Online account to automatically sync your payroll data with QuickBooks. The articles in this section cover how to set up the QuickBooks payroll sync in Mangomint. *** ## In this section: - [Setting Up the QuickBooks Payroll Sync](/learn/setting-up-the-quickbooks-payroll-sync/) - [Manually Syncing Payroll Data with QuickBooks](/learn/manually-sync-payroll-data-with-quickbooks/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/payroll-processing-for-employers/running-payroll/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) [Running Payroll](/learn/help-articles/payroll-processing-for-employers/running-payroll/) # Running Payroll The articles in this section cover running payroll, including how to use the Payroll report and view past payroll runs. *** ## In this section: - [Adding and Removing Staff Members from Your Payroll](/learn/adding-staff-members-to-your-payroll/) - [Payroll Report](/learn/payroll-report/) - [Running Payroll in Mangomint](/learn/running-payroll-in-mangomint/) - [Viewing Past Payroll Runs](/learn/viewing-past-payroll-runs/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/payroll-processing-for-workers/ [Home](/learn/) [Payroll Processing for Workers](/learn/help-articles/payroll-processing-for-workers/) # Payroll Processing for Workers The articles in this section cover Payroll Processing for workers, including how to view paystubs and tax documents. *** ## In this section: - [Signing Up for Payroll as a Worker](/learn/signing-up-for-payroll-as-a-worker/) - [Updating Your Payroll Settings as a Worker](/learn/updating-your-payroll-settings-as-a-worker/) - [Viewing Your Paystubs and Tax Documents as a Worker](/learn/viewing-your-paystubs-and-tax-documents/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/phone-calls-and-texting/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) # Phone Calls & Texting Keep in touch with clients via call and text, directly through Mangomint. - **Manage phone calls & voicemail: **Make and receive calls directly through the Mangomint mobile app. See which client is calling and quickly rebook them or make changes to their upcoming appointment. - **Text clients from any device:** Text clients through Mangomint using a desktop or mobile device. - **Choose your phone number: **Use the same phone number for calls and texts. Use your current number in Mangomint, or transfer (port) your number from another carrier. - **Centralize your client communication: **View a client’s entire communication history in one inbox, including calls, texts, voicemails, automated messages, and marketing messages. The articles in this section cover making and receiving phone calls, porting phone numbers, and sending text messages. **Note: ** Phone calls and texting are available with the **Phone** add-on. You can manage your subscription add-ons on the [Subscription screen](/learn/updating-your-mangomint-subscription/). *** ## In this section: - [Enabling Phone Calls](/learn/help-articles/phone-calls-and-texting/enabling-phone-calls/) - [Transferring Phone Numbers](/learn/help-articles/phone-calls-and-texting/transferring-phone-numbers/) - [Managing Phone Calls](/learn/help-articles/phone-calls-and-texting/managing-phone-calls/) - [Updating Phone & Voicemail Settings](/learn/updating-voicemail-settings/) - [Sending & Receiving Text Messages](/learn/sending-and-receiving-text-messages/) - [Verifying Your Business for Calls & Texts](/learn/verifying-your-business-for-calls-and-texts/) - [FAQ: Phone Calls & Texting](/learn/faq-phone-calls-and-texting/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/phone-calls-and-texting/enabling-phone-calls/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Enabling Phone Calls](/learn/help-articles/phone-calls-and-texting/enabling-phone-calls/) # Enabling Phone Calls The articles in this section cover how to activate phone calls and enable your staff members to make and receive calls. *** ## In this section: - [Activating Phone Calls](/learn/activating-phone-calls/) - [Enabling Staff Members for Phone Calls](/learn/enabling-staff-members-for-phone-calls/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/phone-calls-and-texting/managing-phone-calls/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Managing Phone Calls](/learn/help-articles/phone-calls-and-texting/managing-phone-calls/) # Managing Phone Calls The articles in this section cover how to manage phone calls, including making calls and listening to recorded calls. *** ## In this section: - [Making Phone Calls](/learn/making-phone-calls/) - [Receiving Phone Calls](/learn/receiving-phone-calls/) - [Listening to Voicemails](/learn/listening-to-voicemails/) - [Listening to Recorded Phone Calls](/learn/listening-to-recorded-phone-calls/) - [Spam Call Screening](/learn/spam-call-screening/) - [International Calling](/learn/international-calling/) - [Viewing Phone Call Usage](/learn/viewing-phone-call-usage/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/phone-calls-and-texting/transferring-phone-numbers/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Transferring Phone Numbers](/learn/help-articles/phone-calls-and-texting/transferring-phone-numbers/) # Transferring Phone Numbers The articles in this section cover how to transfer (port) your phone number from another carrier to Mangomint to use for phone calls and text messages. *** ## In this section: - [Transferring Your Phone Number to Mangomint](/learn/transferring-your-phone-number-to-mangomint/) - [Deregistering Your Phone Number from iMessage](/learn/deregistering-your-phone-number-from-imessage/) - [FAQ: Transferring Phone Numbers](/learn/faq-transferring-phone-numbers/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/products-and-inventory/ [Home](/learn/) [Products & Inventory](/learn/help-articles/products-and-inventory/) # Products & Inventory The articles in this section cover products and inventory, including how to create products, track inventory, and manage purchase orders. To learn more about products and inventory, [watch our on-demand Products & Inventory video](/videos/feature-spotlight-products-and-inventory/). *** ## In this section: - [Creating Products](/learn/manage-categories-and-add-products/) - [Searching & Sorting Products](/learn/search-and-sort-products/) - [Adding an Inventory Change](/learn/track-inventory-and-add-inventory-change/) - [Purchase Orders](/learn/help-articles/products-and-inventory/purchase-orders/) - [FAQ: Products & Inventory](/learn/faq-products-and-inventory/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/products-and-inventory/purchase-orders/ [Home](/learn/) [Products & Inventory](/learn/help-articles/products-and-inventory/) [Purchase Orders](/learn/help-articles/products-and-inventory/purchase-orders/) # Purchase Orders Purchase orders (POs) are documents used to order products from suppliers. In Mangomint, you can create a list of products and quantities to order from each of your suppliers based on your preset inventory preferences. The system will check your current stock levels against how many products you want on hand so you order just the right amount. To manage suppliers, set up products for POs, and create POs, the **Purchase Orders** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. The articles in this section cover purchase orders, including creating purchase orders and receiving deliveries. *** ## In this section: - [Adding & Managing Suppliers](/learn/manage-suppliers/) - [Setting Up Products for Purchase Orders](/learn/set-up-products-for-purchase-orders/) - [Creating Purchase Orders](/learn/create-purchase-orders/) - [Receiving a Purchase Order Delivery](/learn/receive-a-purchase-order-delivery/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Reports Mangomint provides a variety of reports across sales, business intelligence, inventory, and more. To learn more about reports, [watch our on-demand Reports video](/videos/feature-spotlight-business-reports/). The articles in this section cover reports, including the different types of available reports and how to use them. *** ## In this section: - [Available Reports](/learn/available-reports/) - [Staff Reports](/learn/staff-reports/) - [Sales Reports](/learn/sales-reports/) - [Refund Reports](/learn/refunds-reports/) - [Custom Fee Reports](/learn/custom-fee-reports/) - [Offers Reports](/learn/offers-reports/) - [Client Account Balances Reports](/learn/client-account-balances-reports/) - [Gift Card Reports](/learn/gift-card-reports/) - [Packages Reports](/learn/packages-reports/) - [Membership Reports](/learn/membership-reports/) - [Payment Reports](/learn/payment-reports/) - [Inventory Reports](/learn/inventory-reports/) - [Business Reports](/learn/business-reports/) - [FAQ: Reports](/learn/faq-reports/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/sales-and-checkout/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) # Sales & Checkout The articles in this section cover how to check out appointments, add tips/gratuity, complete refunds, and more. *** ## In this section: - [Completing Sales & Checkouts](/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/) - [Tips/Gratuity](/learn/help-articles/sales-and-checkout/tips-gratuity/) - [Refunds & Returns](/learn/help-articles/sales-and-checkout/refunds/) - [Custom Fees](/learn/help-articles/sales-and-checkout/custom-fees/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Completing Sales & Checkouts](/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/) # Completing Sales & Checkouts The articles in this section cover how to complete sales and checkouts in Mangomint. Sales can be completed from the calendar and the **Sales** app. *** ## In this section: - [Check Out an Appointment](/learn/check-out-an-appointment/) - [Check Out Appointments Together](/learn/check-out-appointments-together/) - [Complete a Checkout Without an Appointment](/learn/start-a-checkout-without-an-appointment/) - [Split Services into Separate Checkouts](/learn/how-to-split-services-into-separate-checkouts/) - [Apply a Discount During Checkout](/learn/apply-a-discount-during-checkout/) - [Using a Barcode Scanner to Scan Products During Checkout](/learn/how-to-set-up-and-use-a-barcode-scanner/) - [Save a Checkout for Later](/learn/save-a-checkout-for-later/) - [Discard an Existing Checkout](/learn/discard-an-existing-checkout/) - [Change the Service Provider on a Closed Sale](/learn/change-the-service-provider-on-a-closed-sale/) - [Send or Print a Client Receipt](/learn/send-client-receipt/) - [Navigating the Sales App](/learn/navigating-and-filtering-the-sales-page/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/sales-and-checkout/custom-fees/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Custom Fees](/learn/help-articles/sales-and-checkout/custom-fees/) # Custom Fees Custom fees are charges added at checkout based on different criteria, such as which payment method the client is using. You can create custom fees for: - **Convenience fees: **Add a convenience fee to the checkout if the client uses a specific payment method. - **Eco fees: **Add an eco fee to the checkout to cover sustainability efforts. - **Sanitation fees: **Add a sanitation fee to service sales for sanitation costs. The articles in this section cover how to set up custom fees and complete checkouts with custom fees. *** ## In this section: - [Creating Custom Fees](/learn/creating-custom-fees/) - [Completing Checkouts with Custom Fees](/learn/completing-checkouts-with-custom-fees/) - [FAQ: Custom Fees](/learn/faq-custom-fees/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/sales-and-checkout/refunds/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Refunds & Returns](/learn/help-articles/sales-and-checkout/refunds/) # Refunds & Returns The articles in this section cover how to complete refunds and returns in Mangomint. *** ## In this section: - [Completing a Refund](/learn/completing-a-refund/) - [Resolving a Remaining Balance](/learn/resolving-a-remaining-balance/) - [Refunding a Single Payment](/learn/refunding-a-single-payment/) - [Refunding a Deposit or Payment on an Open Sale](/learn/refunding-a-deposit/) - [Completing a Product Return](/learn/product-returns/) - [Voiding a Sale](/learn/voiding-a-sale/) - [FAQ: Refunds & Returns](/learn/faq-refunds-and-returns/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/sales-and-checkout/tips-gratuity/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Tips/Gratuity](/learn/help-articles/sales-and-checkout/tips-gratuity/) # Tips/Gratuity The articles in this section cover collecting tips/gratuity, splitting tips, and assigning tips to assistants. *** ## In this section: - [Collecting a Tip on a Zero-Balance Sale](/learn/how-do-i-collect-tips-on-a-zero-balance-sale/) - [Splitting Tips Between Staff Members](/learn/adding-and-splitting-tips/) - [Fixing an Unassigned Tip on a Service Sale](/learn/how-do-i-fix-an-unassigned-tip/) - [Fixing an Unassigned Tip on a Gift Card or Package Sale](/learn/how-do-i-fix-an-unassigned-tip-on-a-gift-card-or-package-sale/) - [Assigning Tips for Assistants or Resource-Only Services](/learn/how-to-assign-tips-to-assistants/) - [Paying Out a Staff Member's Tips in Cash](/learn/how-do-i-pay-my-staff-members-cash-tips/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/services/ [Home](/learn/) [Services](/learn/help-articles/services/) # Services The articles in this section cover services, including creating services, service customizations, linking services to staff members, processing and buffer times, and more. *** ## In this section: - [Creating Services](/learn/add-categories-and-services/) - [Group Services](/learn/help-articles/services/group-services/) - [Service Customizations](/learn/help-articles/services/service-customizations/) - [Product Usage](/learn/help-articles/services/product-usage/) - [Processing, Finishing, and Buffer Times](/learn/processing-finishing-and-buffer-times/) - [Assigning Services to Staff Members](/learn/link-services-to-staff-members/) - [Deleting Services](/learn/delete-services-and-categories/) - [Deducting Backbar Fees](/learn/deducting-backbar-fees/) - [Tracking Services Sold Outside of Mangomint](/learn/tracking-services-sold-outside-of-mangomint/) - [FAQ: Services](/learn/faq-services/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/services/group-services/ [Home](/learn/) [Services](/learn/help-articles/services/) [Group Services](/learn/help-articles/services/group-services/) # Group Services Group services are services provided to multiple clients at the same time, such as couples massages, guided meditations, and group sauna sessions. - **Customize your group services: **Specify the allowed group size and how many service providers are needed. - **Book group services online: **Allow clients to book group services online and enter the contact details for each person in the group. - **Send individual notifications & forms: **Each client in the group will receive their own appointment confirmation, reminders, and [forms](/learn/help-articles/forms-and-charting/). Once a group service is booked, it will create a group appointment on the calendar. A [group appointment icon](/learn/calendar-color-key-icons/#appointment-icons) allows you to see which appointments are part of a group. The articles in this section cover how to create group services and use resources with group services. *** ## In this section: - [Creating a Group Service](/learn/creating-a-group-service/) - [Using Resources with Group Services](/learn/using-resources-with-group-services/) - [FAQ: Group Services](/learn/faq-group-services/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/services/product-usage/ [Home](/learn/) [Services](/learn/help-articles/services/) [Product Usage](/learn/help-articles/services/product-usage/) # Product Usage Product usage allows you to track inventory for products used during services. You can also automatically charge clients the correct amount based on the products used during their service. Product usage can be helpful for any business that uses products during their services, such as: - **Med spas and related businesses **that track and charge based on units used during injectable services, such as Botox units. - **Hair salons **that track and charge for different types of products, such as hair extensions. - **Nail salons **that track inventory for products used during nail services, such as nail tip extensions. With product usage, you can: - **Add products used during each of your services: **Make products required or optional for a service, update unit pricing as needed, and set default product quantities. - **Enter product usage at checkout: **Enter the number of products used at checkout. The service price will be updated automatically (no manual calculations needed). - **Track inventory changes automatically: **After a service with product usage is checked out, your inventory will be updated automatically. The articles in this section cover product usage, including setting up products and completing checkouts with product usage. *** ## In this section: - [Setting Up Products for Product Usage](/learn/setting-up-products-for-product-usage/) - [Adding Product Usage to a Service](/learn/adding-product-usage-to-a-service/) - [Completing a Checkout with Product Usage](/learn/completing-a-checkout-with-product-usage/) - [Using Memberships & Packages with Product Usage](/learn/using-memberships-and-packages-with-product-usage/) - [FAQ: Product Usage](/learn/faq-product-usage/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/services/service-customizations/ [Home](/learn/) [Services](/learn/help-articles/services/) [Service Customizations](/learn/help-articles/services/service-customizations/) # Service Customizations With service customizations, you can offer flexible customizations and add-ons for your services to create personalized client experiences. If your business offers haircuts, you can collect information about your clients’ hair length and hair texture at the time of booking to customize their experience. If your business offers massages, you can give clients the option to select add-ons such as massage oils or hot stones for an additional price. Service customizations are highly flexible. You can set up customizations that: - Are required or optional - Increase or decrease the service price and/or duration - Add a [resource](/learn/help-articles/calendar/resources/) requirement to the service To learn more about service customizations, the following on-demand videos are available: - [Video: Service Customizations for Spas](/videos/feature-spotlight-service-customizations-for-spas/) - [Video: Service Customizations for Hair Salons](/videos/feature-spotlight-service-customizations-for-hair-salons/) - [Video: Service Customizations for Nail Salons](/videos/feature-spotlight-service-customizations-for-nail-salons/) The articles in this section cover service customizations, including how to set up customization options and customize a service for an appointment. *** ## In this section: - [Creating Service Customizations](/learn/set-up-service-customizations/) - [Showing Base Prices for Service Customizations](/learn/show-base-prices-for-service-customizations/) - [Customizing a Service for an Appointment](/learn/customize-a-service-for-an-appointment/) - [FAQ: Service Customizations](/learn/faq-service-customizations/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/staff-members/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) # Staff Members The articles in this section cover staff member settings, including adding a staff member, managing staff member work hours, staff compensation, and more. To learn more about staff management, [watch our on-demand Staff Management video](/videos/feature-spotlight-staff-management-and-permissions/). *** ## In this section: - [Adding and Inviting Staff Members](/learn/adding-a-staff-member/) - [Staff Member Permissions](/learn/staff-member-permissions/) - [Staff Member Work Hours & Days Off](/learn/help-articles/staff-members/staff-member-work-hours-and-days-off/) - [Staff Member Compensation](/learn/help-articles/staff-members/staff-compensation/) - [Time Clock](/learn/help-articles/staff-members/time-clock/) - [Resetting Passwords](/learn/reset-staff-password/) - [Deactivating & Archiving Staff Members](/learn/archiving-staff-members/) - [Staff Member Notifications](/learn/staff-member-notifications/) - [Viewing Your Daily and Weekly Totals](/learn/viewing-your-daily-and-weekly-totals/) - [Link Your Mangomint Calendar to Your Apple or Google Calendar](/learn/how-can-i-link-my-mangomint-calendar-to-my-ical-calendar/) - [Managing Your Phone Call Availability](/learn/managing-your-phone-call-availability/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/staff-members/staff-compensation/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Staff Member Compensation](/learn/help-articles/staff-members/staff-compensation/) # Staff Member Compensation Mangomint can automatically calculate staff compensation for a given payroll period. The [Payroll Processing](/learn/help-articles/payroll-processing-for-employers/) app also makes it easy to run your payroll and pay your workers through Mangomint. We support different compensation methods, including: - **Basic Service Commission** (e.g. 40% of services performed) - **Sliding Scale Service Commission** (e.g. 20% for up to $1,000 of services performed and 25% for anything over) - **Product Commission** (e.g. 10% of product sales) - **Hourly Compensation **(e.g. $20 per hour) - **Salary Compensation** (e.g. $60,000 per year) The articles in this section cover staff compensation settings, including how to set different commission rates per service or product. *** ## In this section: - [Service and Product Commission](/learn/service-and-product-commission/) - [Hourly and Salary Compensation](/learn/hourly-and-salary-compensation/) - [Tips Settings for Payroll Processing](/learn/tips-settings-for-payroll-processing/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/staff-members/staff-member-work-hours-and-days-off/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Staff Member Work Hours & Days Off](/learn/help-articles/staff-members/staff-member-work-hours-and-days-off/) # Staff Member Work Hours & Days Off The articles in this section cover managing staff member work hours and days off. *** ## In this section: - [Managing Staff Member Work Hours](/learn/staff-member-work-hours/) - [Set Up Alternating Hours for Staff Members (Bi-weekly Schedules)](/learn/how-can-i-set-up-alternating-hours-every-other-week/) - [Set a Day Off for a Staff Member](/learn/set-a-day-off-for-a-staff-member/) - [Set and Remove Days Off for Multiple Staff Members](/learn/set-days-off-for-multiple-staff-members-at-once/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/staff-members/time-clock/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Time Clock](/learn/help-articles/staff-members/time-clock/) # Time Clock The articles in this section cover the time clock, including setting staff member PINs and managing time cards. *** ## In this section: - [Setting Up the Time Clock](/learn/set-up-the-time-clock-and-assign-pins-to-staff/) - [Using the Time Clock](/learn/using-the-time-clock/) - [Managing Time Cards](/learn/how-to-manage-and-edit-time-cards/) - [Clock In and Out on a Front Desk Device](/learn/how-can-i-have-my-staff-members-clock-in-and-clock-out-on-a-front-desk/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/help-articles/web-chat/ [Home](/learn/) [Web Chat](/learn/help-articles/web-chat/) # Web Chat Engage with your website visitors in real time through a **live web chat**. Turn website visitors into new clients by answering questions, sharing photos, and building trust from the first interaction. - **Manage chat messages through Mangomint: **Set up notifications for new chat messages and reply directly through Mangomint. - **Customize your chat window: **Show a custom welcome message when your chat window is opened & let website visitors know your estimated response time. - **Follow up via call or text: **Allow website visitors to enter their phone number if they prefer to be contacted directly. The articles in this section cover how to enable web chat, reply to web chat messages, and more. *** ## In this section: - [Enabling Web Chat](/learn/enabling-web-chat/) - [Receiving Web Chat Messages](/learn/receiving-web-chat-messages/) - [Replying to Web Chat Messages](/learn/replying-to-web-chat-messages/) - [FAQ: Web Chat](/learn/faq-web-chat/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/hipaa-compliance/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) [About Mangomint](/learn/help-articles/getting-started-with-mangomint/about-mangomint/) # HIPAA Compliance **Important: ** HIPAA compliance is **not** automatically enabled when you sign up for Mangomint. You must **request** HIPAA enablement by contacting Mangomint Support. Mangomint is built to support the privacy and security needs of [med spas and related businesses](/solutions/medical-spa-software/). If your business requires compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA), the Mangomint team can set up your account so you can handle sensitive Protected Health Information (PHI). The Mangomint platform is built to support HIPAA-regulated businesses **after** your account is HIPAA-enabled **and** the platform is used properly. Your business remains responsible for its own HIPAA compliance obligations, including platform access, staff training, policies, and appropriate handling of PHI. ## Link copiedRequesting HIPAA EnablementLink copied To request HIPAA enablement, please complete the following steps **before** using Mangomint: 1. **Contact Mangomint Support via email or chat. **Let Mangomint Support know your business requires HIPAA compliance and request HIPAA enablement for your account. 2. **Review and sign Mangomint’s Business Associate Agreement (BAA). **The Mangomint team will provide the required BAA for you to review and sign. 3. **Wait for confirmation from the Mangomint team. **HIPAA enablement is not active until you receive confirmation from the Mangomint team. 4. **Use Mangomint in accordance with your HIPAA compliance obligations. **Your business remains responsible for managing platform access, training staff, limiting PHI to appropriate fields, and following your own HIPAA policies. Mangomint Support can help with HIPAA enablement for your account, but they cannot advise you on whether HIPAA applies to your business or how to meet your legal obligations. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/hourly-and-salary-compensation/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Staff Member Compensation](/learn/help-articles/staff-members/staff-compensation/) # Hourly and Salary Compensation To adjust hourly or salary compensation settings for a staff member, you must be an Admin user. Open the **Staff Members** app and select the staff member. Select the **Compensation** tab. ## Link copiedHourly compensationLink copied Hourly compensation is calculated as a flat rate per hour. - When you run the [Payroll report](/learn/payroll-report/), a staff member's hourly compensation is pulled from the scheduled hours of the staff member unless the [Time Clock](/learn/help-articles/staff-members/time-clock/) app is enabled. If it is enabled, compensation is pulled from the hours the staff member clocked in and out. - If the **Time Clock **app is disabled, the **Include time blocks **toggle is available, allowing you to include time blocks in a staff member's hourly compensation. - If a staff member has both an hourly rate and a commission rate, you can use the **Enable greater-of calculation **toggle. This allows you to compare hourly and commission earnings on a daily basis or per pay period and only pay the staff member the higher amount. The lower compensation amount will be zeroed out in the Payroll report. ## Link copiedSalary compensationLink copied The salary compensation method is available for [Payroll Processing](/learn/help-articles/payroll-processing-for-employers/) customers. Salary compensation is calculated using time intervals, such as $60,000 per year. Enable the **Works full-time** toggle if the staff member works full-time (8 hours a day, 5 days a week). If this toggle is disabled, you can specify the hours per day and days per week. This setting helps determine how much to pay the staff member per pay period and how to value time off. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-can-i-enforce-my-cancellation-policy/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Appointments](/learn/help-articles/calendar/appointments/) # Enforce Your Cancellation Policy To enforce your [cancellation policy](/learn/cancellations-and-rescheduling/) and charge your cancellation fee, you can either use a Cancellation Fee service, or you can adjust the service price for the appointment. To ensure you can charge your cancellation fee, you can require a credit card in [online booking](/learn/how-can-i-require-a-credit-card-for-online-booking/) and [Express Booking™](/learn/requiring-a-credit-card-using-express-booking-tm/). ## Link copiedCharging a cancellation fee using a Cancellation Fee serviceLink copied To create a Cancellation Fee service, you must be an Admin user, or you must have the [Can manage service settings](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the** Services** app and add a new category for **Cancellations**. Add a service called **Cancellation Fee** and update the service price. - For example, if you have a flat rate cancellation fee of $15, set the price to $15. - If you charge a percentage of the service price for cancellations (e.g. 50% of the service price), set the price to $0. During checkout, you will adjust the price as needed. Go to the calendar and select the appointment. Select the three-dot menu and select **Cancel/Delete**. Select **Late Cancellation** or **No Show**. Open the **Sales** app and select **New Checkout**. Select the client and add the **Cancellation Fee** service. Adjust the service price if needed, and assign a staff member if needed. Assigning a staff member ensures the staff member will receive any applicable [service commission](/learn/help-articles/staff-members/staff-compensation/). Select **Go To Payments** and complete the checkout as you normally would. ## Link copiedCharging a cancellation fee by adjusting the service price for the appointmentLink copied Go to the calendar and select the appointment. Select the three-dot menu and select **Cancel/Delete**. Select **Late Cancellation** or **No Show**. In the appointment details, select **Checkout**. Change the service price to your cancellation fee. Select **Go To Payments** and complete the checkout as you normally would. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-can-i-have-my-staff-members-clock-in-and-clock-out-on-a-front-desk/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Time Clock](/learn/help-articles/staff-members/time-clock/) # Clock In and Out on a Front Desk Device After [setting up the time clock](/learn/set-up-the-time-clock-and-assign-pins-to-staff/), you can enable the **Time Clock** app on a front desk device so staff members can clock in and out. This is helpful if you would like staff members to clock in and out in person. To set up the front desk device, open the** Staff Members** app. [Create a new staff member](/learn/adding-a-staff-member/) called _Front Desk_ and enable the [Can view Time Clock app](/learn/staff-member-permissions/) permission. Log in as the _Front Desk_ staff member on the front desk device. Staff members can now enter their time clock PIN on the front desk device to clock in and out. You can disable the [Can view Time Clock app](/learn/staff-member-permissions/) permission for individual staff members so they don't have access to the **Time Clock** app on their personal device. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-can-i-link-my-mangomint-calendar-to-my-ical-calendar/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) # Link Your Mangomint Calendar to Your Apple or Google Calendar - - - - This article covers how to link your Mangomint calendar to your Apple or Google calendar using an iCal link. The iCal link is only available per service provider—not as a company calendar—and it will only sync appointments, not [time blocks](/learn/help-articles/calendar/time-blocks/). **Important: ** The iCal link only syncs information from Mangomint to Apple/Google—it does not sync changes made in Apple/Google to Mangomint. Changes made in Mangomint can also take up to several hours to update on your other calendars. This sync frequency is controlled by Apple/Google and not Mangomint. ## Link copiedEnabling iCal linksLink copied To enable iCal links in your account, you must be an Admin user. Open the **Settings** app and go to **Business Setup > Advanced Settings > iCal Calendar URLs** and enable the toggle. ## Link copiedViewing iCal linksLink copied If you are a service provider and do not have access to the **Staff Members** app, an Admin user can send you your iCal link. If you are an Admin user, or if you have the [Can manage staff members](/learn/staff-member-permissions/) permission enabled, you can view a staff member’s iCal link by opening the **Staff Members** app and selecting **View iCal Calendar URL**. You can copy and send this link to the staff member. ## Link copiedAdding your Mangomint calendar to your iPhone or iPadLink copied **Note: ** The following steps are for iOS/iPadOS 26 or later. For previous iOS/iPadOS versions, go to [this page](https://support.apple.com/guide/iphone/use-multiple-calendars-iph3d1110d4/ios) for iPhones or [this page](https://support.apple.com/guide/ipad/use-multiple-calendars-ipad1b02bf5b/ipados) for iPads and select your iOS/iPadOS version at the top of the page for the correct steps. To add your Mangomint calendar to your iPhone or iPad, go to **Settings > Apps > Calendar** on your iPhone or iPad. Tap **Calendar Accounts > Add Account**. Tap **Add Other Account > Subscribed Calendar**. Tap and hold to paste your iCal link. Tap **Next**. Tap **Save**. Your Mangomint calendar is now linked to your Apple calendar. ## Link copiedAdding your Mangomint calendar to your Google calendarLink copied To add your Mangomint calendar to your Google calendar, open Google Calendar using a desktop and click the plus icon next to **Other calendars**. Click **Subscribe to calendar**. Click **From URL**. Paste your iCal link and click **Add calendar**. Your Mangomint calendar is now linked to your Google calendar. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-can-i-require-a-credit-card-for-online-booking/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Requiring a Credit Card in Online Booking You can require a credit card to book certain services via online booking. This can help you [enforce your cancellation policy](/learn/how-can-i-enforce-my-cancellation-policy/) if needed. Learn how you can also [require a deposit in online booking](/learn/how-to-require-a-prepayment-for-online-booking/). **Note: ** If certain staff members do **not** require a credit card, you can [disable the credit card requirement](/learn/how-can-i-require-a-credit-card-for-online-booking/#disabling-the-credit-card-requirement-for-staff-members) for each staff member in the **Staff Members** app. ## Link copiedRequiring a credit card in online bookingLink copied To require a credit card in online booking, open the** Services** app and select the service. Select the **Online Booking** tab and select **Edit**. Enable the **Require a credit card** toggle and select **Save**. In online booking, clients will be asked to enter their credit card information. The credit card will be saved to their client profile. Learn how you can [manage client cards on file](/learn/managing-cards-on-file/). ## Link copiedDisabling the credit card requirement for staff membersLink copied To disable the credit card requirement in online booking for specific staff members, open the **Staff Members** app and select the staff member. Select **Edit**. Select **Additional options** to disable the **Require a credit card in online booking** toggle. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-can-i-send-custom-campaigns-to-my-clients-with-active-memberships/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) [Mailchimp Integration](/learn/help-articles/integrations/mailchimp-integration/) # Sending Emails to Clients with Memberships Using Mailchimp You can send emails to your clients with active memberships using [campaigns](/learn/help-articles/campaigns/), [flows](/learn/help-articles/automated-flows/), or the Mailchimp integration. ## Link copiedSending emails to clients with memberships using MailchimpLink copied Once you've [set up the Mailchimp integration](/learn/set-up-the-mailchimp-integration/), you can send emails to your clients with active memberships. To do this, create an audience segment in Mailchimp for clients with active memberships. In Mailchimp, go to **Audience > Segments**. Click **Create segment**. In the Segment builder, enter a name for the segment, such as _Active Memberships_. Add the segment filters shown below and select **Review segment**. Review the details of your segment and select **Save segment**. Any clients with new memberships will be added to this segment automatically. When sending an email in Mailchimp, you can now send the email to the _Active Memberships_ segment. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-can-i-set-up-alternating-hours-every-other-week/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Staff Member Work Hours & Days Off](/learn/help-articles/staff-members/staff-member-work-hours-and-days-off/) # Set Up Alternating Hours for Staff Members (Bi-weekly Schedules) You can create bi-weekly schedules in Mangomint for staff members who alternate hours. To do this, add a weekly shift for the staff member, and then add a time block that repeats every two weeks to override the shift accordingly. ## Link copiedCreating bi-weekly schedulesLink copied To create a bi-weekly schedule for a staff member, begin by [adding the staff member's weekly shift](/learn/staff-member-work-hours/). After adding the weekly shift, override the shift by adding a time block that repeats every two weeks. For example, if the staff member only works every other Monday, you would block their entire Monday shift every other week. To add a time block that repeats every two weeks, locate the staff member on the calendar and select the start date/time for the time block. Select **Create time block**. Select a duration for the time block. Enter a reason for the time block, such as _Bi-weekly schedule_. Select **Create Time Block**. Once the time block is created, select **Make Repeating** from the "..." menu. Enable the **Repeat this time block** toggle and select **Every 2 weeks**. Select **Save**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-clients-add-themselves-to-the-waitlist/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Intelligent Waitlist](/learn/help-articles/calendar/intelligent-waitlist/) # Allowing Clients to Join Waitlist in Online Booking To enable the waitlist in online booking, you must be an Admin user. Open the **Settings** app and select** Online Booking > Preferences**. Enable the **Allow clients to join waitlist** toggle. If a client selects a date in online booking and doesn't find a time that works for them, they can select **Join our waitlist** to be added to the waitlist. Learn how you can [send automated messages](/learn/automated-messages-waitlist-entries/) to clients letting them know they were added to the waitlist. Staff members can also receive [notifications](/learn/staff-member-notifications/) when clients add themselves to the waitlist. Learn more about [booking appointments from the waitlist](/learn/book-from-the-waitlist/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-do-i-change-the-service-expiration-date-on-a-clients-membership/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Client Memberships](/learn/help-articles/memberships/managing-clients-memberships/) # Change the Service Expiration Date on a Client's Membership Changing the service expiration date on a client's service-based membership can be helpful if you need to give the client more time to redeem their services. You can also use an [automated flow](/learn/help-articles/automated-flows/) to remind clients that their membership services are about to expire. The **Expiring membership credit reminder** pre-built flow and **Before membership credits expire** trigger are available for you to use. ## Link copiedChanging the service expiration dateLink copied To change the service expiration date on a client's service-based membership, [open the client's membership details](/learn/how-to-find-a-clients-membership/). Select **Add Extra Services** and add a new service group with the updated expiration date. Once you've added the new services, remove the previous services by changing the remaining service quantity to 0. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-do-i-collect-tips-on-a-zero-balance-sale/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Tips/Gratuity](/learn/help-articles/sales-and-checkout/tips-gratuity/) # Collecting a Tip on a Zero-Balance Sale If you have a sale with a $0 balance, you can still collect a tip via credit card. A zero-balance sale may occur if there is no balance due after a client redeems a membership or package. You can collect the tip through the **Payments** screen or by using [Client Self Checkout](/learn/client-self-check-out/). ## Link copiedCollecting tips using the Payments screenLink copied To collect a tip using the **Payments** screen, begin the checkout as you normally would. On the **Payments** screen, add a tip by selecting a tip percentage or entering a custom tip amount. The tip will be calculated based on the membership or package value. Complete the checkout as you normally would. ## Link copiedCollecting tips using Self CheckoutLink copied You will need to [sign up for payment processing](/learn/signing-up-for-payment-processing/) to collect tips using Self Checkout. Begin the checkout as you normally would. On the **Payments** screen, select **Collect Tip With Self Checkout**. Confirm the client’s phone number on file, or enter a new phone number. Select **Send**. The client will receive a text message with a link to complete the payment. The tip will be calculated based on the membership or package value. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-do-i-fix-an-unassigned-tip-on-a-gift-card-or-package-sale/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Tips/Gratuity](/learn/help-articles/sales-and-checkout/tips-gratuity/) # Fixing an Unassigned Tip on a Gift Card or Package Sale This article covers how to fix an unassigned tip on a closed sale that **only has a gift card or package**. To fix an unassigned tip on a closed sale that has a service, [follow these steps](/learn/how-do-i-fix-an-unassigned-tip/). If a client leaves a tip on a sale that only has a gift card or package, the following message displays when the sale is closed. To fix the unassigned tip, a service needs to be added to the sale so that a staff member can be selected. To do this, you can either: - Add an existing service to the sale and change the service price to $0. - Create a service called _Tip Assignment_ with a service price of $0 and add it to the sale. ## Link copiedAdding an existing service and changing the service priceLink copied To add an existing service and change the service price, open the **Sales** app and select the sale. Select **Reopen** from the "..." menu. Add a service to the sale. Update the service price to $0. Confirm that the staff member assigned to the service is the staff member who should receive the unassigned tip. Select **Go To Payments > Complete** to complete the sale. ## Link copiedAdding a Tip Assignment serviceLink copied To create and manage services, you must be an Admin user, or you must have the [Can manage service settings](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the** Services** app and create a _Tip Assignment_ service. Set the service price to $0. Open the **Sales** app and select the sale. Select **Reopen** from the "..." menu. Add the _Tip Assignment_ service to the sale. Confirm that the staff member assigned to the service is the staff member who should receive the unassigned tip. Select **Go To Payments > Complete** to complete the sale. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-do-i-fix-an-unassigned-tip/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Tips/Gratuity](/learn/help-articles/sales-and-checkout/tips-gratuity/) # Fixing an Unassigned Tip on a Service Sale This article covers how to fix an unassigned tip on a closed sale that has a service. To fix an unassigned tip on a closed sale that only has a gift card or package, [follow these steps](/learn/how-do-i-fix-an-unassigned-tip-on-a-gift-card-or-package-sale/). To avoid unassigned tips, you can require staff assignments for services by opening the **Settings** app and going to** Payments & Checkout > Advanced Settings > Require Staff Assignments**. ## Link copiedFixing an unassigned tip on a service saleLink copied If a client leaves a tip on a sale that has a service, and a staff member was not assigned to the service, the following message displays when the sale is closed. To fix the unassigned tip, open the **Sales** app and select the sale. Select **Reopen** from the "..." menu. Assign the correct staff member to the service. This is the staff member who should receive the tip. Select **Go To Payments > Complete** to complete the sale. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-do-i-pay-my-staff-members-cash-tips/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Tips/Gratuity](/learn/help-articles/sales-and-checkout/tips-gratuity/) # Paying Out a Staff Member's Tips in Cash You can pay out a staff member's tips in cash from the [cash drawer](/learn/help-articles/payments/cash-drawer/). This should be done at the **end of the day** or at the **end of the staff member's shift**. Paying out a staff member's tips in cash does **not** affect the [Payroll report](/learn/payroll-report/). - If the staff member is not enrolled in Payroll Processing, or if the staff member has the [Consider all tips as already paid](/learn/tips-settings-for-payroll-processing/) setting disabled, you will need to add a negative [pay adjustment](/learn/payroll-report/#pay-adjustments) for the tips paid out in cash. - If the staff member has the [Consider all tips as already paid](/learn/tips-settings-for-payroll-processing/) setting **enabled**, you do **not** need to add a negative pay adjustment since the staff member's tips will not be paid via Payroll Processing. ## Link copiedPaying out a staff member's tips in cashLink copied To pay out a staff member's tips in cash, open the **Cash Drawer** app and select **New Pay-Out**. Select **Show staff tips** to view all the tips paid to each staff member, regardless of the payment method. This includes all tips paid with a credit card, cash, or any other payment method. Select **Pay out** next to the staff member and select **Save & Record**. The payout will be deducted from your cash drawer total. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-do-i-resend-the-credit-card-email-request-to-my-client/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Client Memberships](/learn/help-articles/memberships/managing-clients-memberships/) # Resend the Credit Card Email Request for a Client's Membership When you [start a new membership for a client](/learn/start-a-new-membership-for-a-client/) that does not require a membership agreement, you have the option to request the billing credit card from the client via email. You can resend the credit card email request to the client as needed by [opening the client's membership details](/learn/how-to-find-a-clients-membership/) and selecting **Change Payment Method** from the "..." menu. Select **Request credit card from client via email **and select **Confirm** to send the email. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-do-i-transfer-memberships-from-my-old-booking-system/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Client Memberships](/learn/help-articles/memberships/managing-clients-memberships/) # Transferring Memberships from a Previous Booking System To transfer your memberships from a previous booking system into Mangomint, you will need to [create your membership plans in Mangomint](/learn/help-articles/memberships/managing-membership-plans/) and [create each client membership](/learn/start-a-new-membership-for-a-client/) separately. When creating each client membership, if the client already paid for their membership through your previous booking system, you can enable the **First billing date is after start date** toggle under **Advanced Options**.** **This allows the client's membership to become active immediately without charging the client until the selected date. If the client's membership had a specific number of remaining services in your previous booking system, you will need to [adjust the number of remaining services](/learn/adjust-the-quantities-of-remaining-services-on-a-clients-membership/) after creating the client's membership. Once your memberships are transferred into Mangomint, make sure you cancel the memberships in your previous booking system. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-apply-discounts-on-gift-cards/ [Home](/learn/) [Gift Cards](/learn/help-articles/giftcards/) [Selling & Redeeming Gift Cards](/learn/help-articles/giftcards/selling-and-redeeming-gift-cards/) # Applying Discounts on Gift Cards This article covers how to apply a discount to a gift card during checkout. You can also use [gift card promotions](/learn/creating-gift-card-promotions/) to sell discounted gift cards. To apply a discount to a gift card during checkout, select **More > Gift Card**. Select **Custom amount**. Enter the gift card number or scan the gift card barcode and select **Add**. Learn how you can [automatically generate gift card numbers](/learn/gift-card-settings/) for in-person sales. Enter the gift card value and select **Set custom price**. Enter the discounted price. You can also select **Change price** to add a percentage discount. If needed, specify the gift card owner (recipient) and the staff member who sold the gift card. Specifying an owner is helpful if the client is purchasing the gift card for someone else. If no owner is specified, the gift card will be available for the purchasing client to use. Gift card owners can also be updated later via the **Gift Cards** app by selecting the gift card and using the pencil icon. Select **Go To Payments** and complete the checkout as you normally would. **Note: ** Once the sale is complete, the gift card will **not** automatically be sent to the specified gift card owner (recipient). Learn how you can manually [send a digital copy of the gift card](/learn/sending-digital-gift-cards/) to the recipient if needed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-assign-tips-to-assistants/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Tips/Gratuity](/learn/help-articles/sales-and-checkout/tips-gratuity/) # Assigning Tips for Assistants or Resource-Only Services If a client leaves a tip on a sale, you can assign a portion of the tip to an assistant. If a client leaves a tip for a [resource-only service](/learn/creating-services-with-resource-requirements-only-no-staff-required/), you can assign the tip to a staff member. ## Link copiedAssigning tips to assistantsLink copied To assign a portion of a tip to an assistant, [create a service](/learn/add-categories-and-services/) such as _Assistant Service_. Set the service price to $0. During checkout, add the _Assistant Service_ to the sale and assign the assistant who should receive a portion of the tip. Complete the checkout as you normally would. Reopen the sale by selecting **Reopen** from the "..." menu. Select **Custom split** and adjust the tip amounts accordingly. Select **Complete** to close the sale. ## Link copiedAssigning tips for resource-only servicesLink copied To assign a tip to a staff member for a [resource-only service](/learn/creating-services-with-resource-requirements-only-no-staff-required/), [create a service](/learn/add-categories-and-services/) such as _Tip Assignment_. Set the service price to $0. During checkout, add the _Tip Assignment _service to the sale and assign the staff member who should receive the tip. Complete the checkout as you normally would. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-charge-cards-on-file/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Charging Credit Cards on File During checkout, you can charge the client’s [credit card on file](/learn/managing-cards-on-file/) or add a new credit card on file. To charge a card on file, begin the checkout as you normally would. On the **Payments** screen, select the **Credit Card** payment button. Once you select the **Credit Card** payment button: - If the client has a card on file, it will be automatically selected. If the client has multiple cards on file, the default card will be selected. Learn how you can [change a client’s default card on file](/learn/managing-cards-on-file/#change-a-clients-default-card-on-file) if needed. - If the client has a card on file but would like to add a different one, you can select **Or add a new credit card **to add a new one. - If the client does **not **have a card on file, you will be prompted to enter a new one. Once a card on file is selected, select **Charge** to charge the card and complete the sale. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-connect-your-card-reader-to-directly-your-iphone-or-ipad/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Hardware](/learn/help-articles/payments/payment-hardware/) # Connecting a Card Reader Directly to Your iPhone or iPad You can connect your Mangomint card reader directly to your iPhone or iPad (direct connection). To use a direct connection, you will need the following: - iPhone or iPad (iOS/iPadOS 13 or later). This iPhone or iPad can be used to view the calendar and check out clients. [Learn more about supported iPad models](/learn/front-desk-display-hardware-purchase-guide/#supported-ipad-models). - Bluetooth card reader. The card reader and dock can be ordered from the [Mangomint Store](https://store.mangomint.com/). With a direct connection: - You can view the calendar and check out clients on the same iPhone or iPad. - [Booth renters](/learn/transitioning-to-booth-renter-model/) and service providers can collect their own payments at the business or on the go. Learn about the [differences between a direct connection and the Front Desk Display](/learn/front-desk-display-vs-direct-connection/). ## Link copiedConnecting your card reader to your iPhone or iPadLink copied To set up a direct connection, open the Mangomint app on your iPhone or iPad. - **iPhones: **Open the menu and tap **Card Readers**. - **iPads: **If your iPad is in portrait mode, open the menu and tap **Card Readers**. If your iPad is in landscape mode, select **Card Readers **from your profile menu. The **Card Readers** option is available once you have [signed up for payment processing](/learn/signing-up-for-payment-processing/). Tap **Connect a card reader**. Turn on the card reader and make sure it's charged. Place the card reader close to your iPhone or iPad and tap **Continue**. If you are prompted to allow the Mangomint app to find Bluetooth devices, tap **Allow**. If Bluetooth is disabled, tap **Settings** to enable it. Tap **Continue**. The Mangomint app will search for available card readers. Once your card reader appears, tap **Connect**. If you see multiple card readers, select the one that matches your card reader's serial number. The serial number is printed on the back of the card reader. If Location Services are disabled, tap **Allow While Using App** to enable them. If your card reader needs a firmware update, the firmware will update automatically. Once the firmware is updated, you may be prompted to restart your card reader, which is **optional**. You can tap **OK** without restarting your card reader to go to the next screen. If the card reader connection was successful, you will see the **Card reader connected!** message. Tap **Okay**. You are now ready to [use your card reader to accept payments](/learn/how-to-take-payments-with-the-card-reader-direct-connection/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-create-a-package/ [Home](/learn/) [Packages](/learn/help-articles/packages/) # Creating a Package - - - To view **package ideas** and learn about **salon package agreements**, the following resources from the Mangomint blog are available: - [Salon and spa packages](/blog/salon-package-examples/) - [Hair salon packages](/blog/hair-salon-packages/) - [Barbershop service packages](/blog/barbershop-package-examples/) - [Massage therapy packages](/blog/massage-therapy-packages/) - [Guide to salon package agreements](/blog/salon-package-agreements/) ## Link copiedEnabling the Packages appLink copied To create a package, the **Packages** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. ## Link copiedCreating a packageLink copied To create a package, you must be an Admin user, or you must have the [Can manage package setups](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Packages** app and select **Package setup**. Select **Create Package** and enter a name for the package. This name will be displayed in emails and receipts. Select **Create**. ### Link copiedDetails tabLink copied In the **Details** tab, update the expiration and billing details for the package. - You can specify the time after which unredeemed services will expire. You can also [change the expiration date on a client's package](/learn/adjusting-the-service-quantities-in-a-package/) if needed. - If you choose to charge service tax, clients will be charged service tax for the package services at the time the package is sold. ### Link copiedServices tabLink copied In the **Services** tab, select **Add service group** to add services to the package. Services are organized into **service groups**. For example, if a service group contains Signature Haircut, Blowout, and Signature Facial, and you select **One service**, the client can redeem **one** of those three services. If you set up two service groups as shown below, the client can redeem a Signature Haircut **and** a Blowout. You can customize the price for each service group as needed. You can also allow a service to be redeemed multiple times. In the example below, the client can redeem three Signature Haircuts. You can specify whether to include [service customizations](/learn/help-articles/services/service-customizations/) in each service group. When the package is applied at checkout, you can include service customizations up to the amount you specify. ### Link copiedProduct Usage tabLink copied In the **Product Usage** tab, specify any product usage included in the package. Learn more about [adding product usage to a package](/learn/using-memberships-and-packages-with-product-usage/). **Note: ** The **Product Usage** tab will only display once product usage is [added to at least one service](/learn/adding-product-usage-to-a-service/). ### Link copiedOnline Sales tabLink copied In the **Online Sales** tab, specify whether the package should be available to purchase online. Learn more about [selling packages online](/learn/selling-packages-online/). ### Link copiedAgreement tabLink copied In the **Agreement** tab, specify whether clients should be required to sign an agreement when [purchasing the package online](/learn/selling-packages-online/). Signed agreements can help protect your business and set clear expectations for clients. If you make changes to the agreement later, agreements that have already been signed will not be affected. ### Link copiedAdvanced tabLink copied In the **Advanced** tab, select the price to use for service commission. - **Based on regular price:** Staff commission will be calculated based on the regular service price. This setting only determines commission calculation for line items that have an applied package credit. It does not determine commission calculation for line items that do **not** have an applied package credit. - **Based on discounted price:** Staff commission will be calculated based on the discounted service price (the package price). This setting only determines commission calculation for line items that have an applied package credit. It does not determine commission calculation for line items that do **not** have an applied package credit. Staff members will receive commission when services are redeemed, not when the package is sold. Once you’ve created the package, learn how you can sell the package [in person](/learn/how-to-sell-a-package/) or [online](/learn/selling-packages-online/). ## Link copiedReordering packagesLink copied To control the order in which your packages are listed when selling packages [in person](/learn/how-to-sell-a-package/) and [online](/learn/selling-packages-online/), drag and drop the package names. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-find-a-clients-membership/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Client Memberships](/learn/help-articles/memberships/managing-clients-memberships/) # Find a Client's Membership You can find a client's membership in the client details and in the **Memberships** app. In the client details, select the **Memberships** tab to view the client's memberships. In the **Memberships** app, you can search by client name, email address, or membership plan. Memberships that are Unpaid for over one month are hidden in the **Memberships** app by default. To change this, open the **Memberships** app and select **Options**. Enable the **Show older unpaid (over 1 month)** toggle and select **Apply**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-get-started-with-the-intelligent-waitlist/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Intelligent Waitlist](/learn/help-articles/calendar/intelligent-waitlist/) # Viewing the Waitlist This article covers how to view the waitlist from the calendar or mobile app. ## Link copiedEnabling the Intelligent Waitlist appLink copied To view the waitlist, the **Intelligent Waitlist** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. ## Link copiedViewing the waitlistLink copied To view the waitlist, you must be an Admin user, or you must have the [Can manage waitlist](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Select **Waitlist** from the calendar, or tap the filters button in the mobile app and select **Go to Waitlist**. The total number of waitlist entries for each day will update as you switch between days on the calendar. The waitlist is also location-specific. The total number of waitlist entries is based on the [location](/learn/business-setup-locations/) that is active on the calendar. To change your location on the calendar, use the calendar filters. Learn more about [adding and finding waitlist entries](/learn/how-to-use-the-intelligent-waitlist/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-manage-and-edit-time-cards/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Time Clock](/learn/help-articles/staff-members/time-clock/) # Managing Time Cards - - - After [setting up the time clock](/learn/set-up-the-time-clock-and-assign-pins-to-staff/), you can add, edit, and delete time cards. Editing time cards can be helpful if a staff member forgets to clock in or out. To manage time cards, you must be an Admin user, or you must have the [Can manage time cards](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedAdding time cardsLink copied To add a time card, open the **Time Clock** app and select **Manage Time Cards**. Select **Add Time Card** and enter the required information. ## Link copiedEditing time cardsLink copied To edit a time card, select the time card and use the pencil icon to edit. ## Link copiedDeleting time cardsLink copied To delete a time card, select the time card and select **Delete** from the "..." menu. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-manage-gift-cards/ [Home](/learn/) [Gift Cards](/learn/help-articles/giftcards/) # Adding Gift Cards Sold Outside of Mangomint If you sold a gift card outside of Mangomint,_ _you can manually add the gift card to Mangomint. You should only do this if you have already received payment for the gift card. Learn more about [selling gift cards in person](/learn/selling-gift-cards-in-person/) and [selling gift cards online](/learn/how-to-sell-digital-gift-cards-online/). ## Link copiedAdding gift cards sold outside of MangomintLink copied To add a gift card sold outside of Mangomint, you must be an Admin user, or you must have the [Can manage gift cards](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Gift Cards** app and select **Add Gift Card**. Enter the gift card details and select **Create Gift Card**. - You can manually enter the gift card number or use a barcode scanner connected to your device to scan the gift card. - The gift card owner is the client receiving the gift card. Once the gift card is added, you can select it in the **Gift Cards** app and select the pencil icon to manually edit the gift card if needed, including updating the gift card's balance. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-merge-duplicate-clients/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client List](/learn/help-articles/clients/clients-list/) # Merging Duplicate Clients To merge duplicate client profiles, you must be an Admin user, or you must have the [Can delete and merge clients](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Clients** app and select the client you want to keep. Select **Merge Client** from the "..." menu. Specify the client to **merge from** and select **Next**. **Important: ** The client to merge from will be archived. This action cannot be undone. Select **Confirm** to merge the clients. The following information will be merged: - Appointments - Cards on file - Client notes - Gift cards - Sales - Timeline notes Any information that does not exist in the **Client to merge into** will be copied from the **Client to merge from**, but the system will not override any information. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-require-a-prepayment-for-online-booking/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Deposits](/learn/help-articles/payments/deposits/) # Requiring a Deposit in Online Booking You can require a full payment or partial deposit to book certain services via online booking. - To require pre-payments, you can only have one [payment account](/learn/payment-accounts/) per [location](/learn/business-setup-locations/). If you have multiple payment accounts per location, you will need to disable the **Allow multiple services** toggle in your [online booking preferences](/learn/adjusting-online-booking-preferences/). - Pre-payments are not included in the [Payroll report](/learn/payroll-report/) or Sales reports until the service is completed and the sale is closed. To require pre-payments, open the** Services** app and select the service. Select the **Online Booking** tab and select **Edit**. Enable the **Require payment at the time of booking** toggle and select **Full payment** or **Partial deposit**. If service tax applies, service tax is only charged when the full payment is required. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-sell-a-package/ [Home](/learn/) [Packages](/learn/help-articles/packages/) # Selling Packages in Person After [creating a package](/learn/how-to-create-a-package/), you can sell the package from the **Sales** app or when checking out an appointment. Learn how you can also [sell packages online](/learn/selling-packages-online/). If you sold a package through a different platform, learn how you can [manually add the package to Mangomint](/learn/manually-adding-packages/). ## Link copiedSelling packages in personLink copied To sell a package in person, begin the checkout as you normally would. Select the client who will be using the package. Select **More > Package** and select the package. Complete the checkout as you normally would. Once the checkout is complete, the package will be [available for the client to use](/learn/how-to-use-redeem-a-package-during-checkout/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-sell-digital-gift-cards-online/ [Home](/learn/) [Gift Cards](/learn/help-articles/giftcards/) [Selling & Redeeming Gift Cards](/learn/help-articles/giftcards/selling-and-redeeming-gift-cards/) # Selling Gift Cards Online - - - Visitors to your website and online booking can purchase gift cards and [gift card promotions](/learn/creating-gift-card-promotions/) for themselves or someone else. Gift cards will be sent to recipients via email and can be scheduled to be sent on a later date. To enable online gift card sales, you must be an Admin user. Open the **Gift Cards** app and select **Settings**. Enable the toggle to enable online gift card sales. Once enabled, you can also select the billing location for online gift card sales if you have multiple [locations](/learn/business-setup-locations/). Once online gift card sales are enabled, clients will be able to buy gift cards [through your online booking](/learn/how-to-sell-digital-gift-cards-online/#selling-gift-cards-in-online-booking), and you can also: - Sell gift cards through the shareable link - [Sell gift cards directly on your website](/learn/how-to-sell-digital-gift-cards-online/#selling-gift-cards-directly-on-your-website) ## Link copiedSelling gift cards in online bookingLink copied Once online gift card sales are enabled, clients can select **Buy a gift card** in your online booking to buy a gift card or [gift card promotion](/learn/creating-gift-card-promotions/) for themselves or someone else. If a client is buying a gift card or gift card promotion for someone else: - They can enter an optional gift card message for the recipient. This message will be included in the email with the gift card when it is sent to the recipient. - They can send the gift card now, or schedule it to be sent on a later date. This is helpful for birthdays or holidays where the gift card shouldn’t be sent until a specific date. Scheduled gift cards will be sent on the specified date at 8 AM in the time zone of your first location in [Business Setup > Locations](/learn/business-setup-locations/). Once the sale is complete, learn how you can [update or cancel a scheduled gift card](/learn/sending-digital-gift-cards/) if needed. - They will need to enter their billing address and credit card details to buy the gift card. Learn how you can [send an internal automated message](/learn/automated-messages-gift-cards/) to inform you of any online gift card sales that may be fraudulent (i.e. their billing address and credit card details could not be verified). When a gift card is sold online, a gift card owner will **not** be assigned automatically. To assign a gift card owner, you can select the gift card in the **Gift Cards** app and select the pencil icon. ## Link copiedSelling gift cards directly on your websiteLink copied Once online gift card sales are enabled, you can sell gift cards through an overlay on your website. To enable this, you must be an Admin user, and you must complete the following steps. If you have already [added online booking to your website](/learn/adding-online-booking-to-your-website/), you can skip to step 3 below. 1\. Open the **Gift Cards** app and select **Settings**. Copy your script tag. 2\. Paste your script tag in the HTML header section of your website. 3\. Create a **Buy a Gift Card** button/link on your website. 4\. Open the **Gift Cards** app and select **Settings**. Copy your gift card link (under your script tag) and use it as the URL for your **Buy a Gift Card** button/link. ## Link copiedAutomated messages for gift cardsLink copied Learn more about [automated messages for gift cards](/learn/automated-messages-gift-cards/), including how you can send an internal automated message to inform you of any online gift card sales that may be fraudulent. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-set-up-a-payment-account-for-a-staff-member/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Accounts](/learn/help-articles/payments/payment-accounts/) # Setting Up a Payment Account for a Staff Member You can create additional payment accounts for staff members, which is helpful for businesses that do not handle payments for [independent contractors or booth renters](/learn/transitioning-to-booth-renter-model/). With this setup, staff members can have their own payment accounts and payment processors. Any checkout with the assigned staff member will automatically direct payment to that staff member's payment account. ## Link copiedCreating a payment account for a staff memberLink copied To create a payment account for a staff member, you must be an Admin user, or you must have the [Can manage payment accounts](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Settings** app and select **Payments & Checkout > Payment Accounts**. Select **Create new payment account**. Select the staff member(s) who will use this payment account. Select **Continue**. Enter a name for the payment account. If only one staff member is selected, the system will automatically use the staff member's name. Select **Create** to create the payment account. Once the payment account is created, the staff member will need to [sign up for the payment account](/learn/how-to-sign-up-for-a-payment-account-for-staff-members/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-set-up-and-use-a-barcode-scanner/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Completing Sales & Checkouts](/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/) # Using a Barcode Scanner to Scan Products During Checkout - - - You can use a barcode scanner to scan products during checkout. Mangomint supports any Bluetooth or USB barcode scanner as long as it is compatible with your device. Before purchasing a barcode scanner, make sure it is compatible with your device. ## Link copiedConnecting a barcode scannerLink copied Connect the barcode scanner to your device by following the barcode scanner's setup instructions. You will connect the barcode scanner through your device's settings, not through your Mangomint settings. ## Link copiedAssigning barcodes to your productsLink copied Before you can scan products during checkout, you will need to assign a barcode to each product. To assign a barcode to a product, open the **Products** app and select the product. Select the pencil icon. Place your cursor in the **Barcode** field and scan the product's barcode using your barcode scanner. The product's barcode is automatically populated. Select **Save Changes**. ## Link copiedScanning products during checkoutLink copied Once you've assigned barcodes to your products, you can use your barcode scanner to scan products during checkout. During checkout, select **Add Product**. Scan the product's barcode and select the product to add to the checkout. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-set-up-express-booking/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Express Booking™](/learn/help-articles/calendar/express-booking/) # Setting Up Express Booking™ To enable Express Booking™, open the **Settings** app and select** Calendar & Appointments > Express Booking™**. ## Link copiedDefault SettingsLink copied You can adjust the default settings used for every appointment booked via Express Booking™. These default settings can also be [adjusted for specific appointments](/learn/how-to-use-express-booking/). Learn more about each default setting below. ### Link copiedAutomatically enable Express Booking™ for new appointmentsLink copied You can automatically enable Express Booking™ for all new appointments created via the calendar. If this setting** **is disabled, you can still [enable and use Express Booking™ as needed](/learn/how-to-use-express-booking/). ### Link copiedTime limitLink copied The **Time limit** is the amount of time the client has to complete their booking once the Express Booking™ link is sent to them. During this time, the appointment will be marked as **Pending completion**. If the client does not complete their booking within the time limit, the appointment will be automatically canceled. ### Link copiedRequire a credit card to complete bookingLink copied When enabled, clients will be required to [enter their credit card information](/learn/requiring-a-credit-card-using-express-booking-tm/) or select a card on file to complete their booking. Their credit card information will be saved to their client profile. Learn how requiring a credit card can help you [enforce your cancellation policy](/learn/how-can-i-enforce-my-cancellation-policy/). ### Link copiedRequire a payment or deposit to complete bookingLink copied When enabled, clients will be required to [make a full payment or partial deposit](/learn/how-to-take-deposits-with-express-booking/) to complete their booking. ## Link copiedCollect photos during bookingLink copied You can collect photos from clients using Express Booking™. Clients can upload up to three photos for inspiration, reference, consultation, etc. Once a client uploads photos, the photos will be located in the appointment details. The [photo appointment icon](/learn/calendar-color-key-icons/#appointment-icons) will also display. Uploading photos is optional and will not prevent clients from completing their booking. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-sign-up-for-a-payment-account-for-staff-members/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Accounts](/learn/help-articles/payments/payment-accounts/) # Signing Up for a Staff Member Payment Account Before you can sign up for a staff member payment account, the payment account must be [created for you](/learn/how-to-set-up-a-payment-account-for-a-staff-member/). Once the payment account is created for you, open the Mangomint mobile app. Open the menu and tap **Payments > Sign up now**. Tap **Continue to Stripe**. You will be redirected to a new page where you can begin your application. When completing your application: - You must provide your personal/business information (not the business you are working with or renting from). - The combination of your Legal Business Name and EIN must exactly match the one listed on your IRS documents. - The most common industries are: - Personal services > Health and beauty spas - Personal services > Salons or barbers - If you don't have a business website, you can enter your business social media profile. - The bank account information you enter will be used for your [payouts](/learn/payment-processing-balances-and-payouts/). A payout is the transfer of funds from your payment account to the bank account entered. Once you've entered all the required information, submit your application to create your payment account. ## Link copiedManaging your payment accountLink copied After signing up for a staff member payment account, you can view your payouts and monthly summaries in the Mangomint mobile app by opening the menu and tapping **Payments**. ### Link copiedUpdating your personal details or bank account informationLink copied To update your personal details for your payment account, or to update your bank account information for your payouts, open the Mangomint mobile app. Open the menu and tap **Payments**. Tap **Change bank account or legal details** to access your Stripe Express account. In your Stripe Express account, open the menu and tap **Settings**. To update your personal details, tap **Edit** in the **Personal details** section. To update your bank account information for your payouts, tap **Edit** in the **Payout details** section. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-split-payments/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Basics](/learn/help-articles/payments/basics-payments/) # Split Payments Between Multiple Payment Methods During checkout, you can split payments between multiple payment methods. For example, a client may want to pay $20 in cash and then pay the rest with a different payment method. To split a payment, begin the checkout as you normally would. On the **Payments** screen, enter the amount to charge the first payment method. Then, select the payment button to complete the partial payment. Partial payments will be included immediately in the **Payment Summary** and **Payment Details** reports. Partial cash payments will also immediately affect the [cash drawer](/learn/help-articles/payments/cash-drawer/). After a successful partial payment, the system will automatically calculate the remaining balance. Charge the remaining balance to a different payment method to complete the sale. The closed sale will show how the payments were split up. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-split-services-into-separate-checkouts/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Completing Sales & Checkouts](/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/) # Split Services into Separate Checkouts When you select **Go To Payments** during checkout, the following message displays if you are checking out services with staff members who have different [payment accounts](/learn/payment-accounts/). To close the sale, you will need to split the services into separate checkouts. To split the services into separate checkouts, select **OK** when the following message displays. Select **Discard** from the "..." menu to discard the existing checkout. Select the appointment on the calendar. Select **Split Services** from the "..." menu. Specify how to split the services and select **Confirm**. You can now complete the checkouts separately. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-take-a-deposit-manually/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Deposits](/learn/help-articles/payments/deposits/) # Collecting a Manual Deposit To collect a manual deposit for a client's appointment, begin the checkout for the appointment. This will create an open sale that will be closed once the appointment is completed. Deposits are not included in the [Payroll report](/learn/payroll-report/) or Sales reports until the service is completed and the sale is closed. However, deposits **are** included immediately in the **Payment Summary** and **Payment Details** reports. Cash deposits will also immediately affect the [cash drawer](/learn/help-articles/payments/cash-drawer/). ## Link copiedCollecting a manual depositLink copied To collect a manual deposit, select the appointment on the calendar. Select **Checkout** from the "..." menu. Select **Go To Payments**. Change the **Amount to charge** to the deposit amount and complete the payment. After a successful payment, the system automatically calculates the remaining balance. On the day of the appointment, continue [checking out the appointment](/learn/check-out-an-appointment/) as you normally would. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-take-deposits-with-express-booking/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Deposits](/learn/help-articles/payments/deposits/) # Requiring a Deposit Using Express Booking™ You can require a full payment or partial deposit to book certain services using [Express Booking™](/learn/help-articles/calendar/express-booking/). **Important: ** If you updated your **Service** settings to require a full payment or partial deposit in online booking, this does **not** apply to Express Booking™. You will need to update your Express Booking™ settings separately in order to require a full payment or partial deposit when using Express Booking™. You can require a full payment or partial deposit [using Express Booking™](/learn/how-to-use-express-booking/) by: - **Updating your default Express Booking™ settings: **You can require a full payment or partial deposit by default when using Express Booking™. Before sending the link to the client, you can manually disable the payment/deposit requirement if needed. - **Updating your Express Booking™ settings per appointment: **You can require a full payment or partial deposit as needed when using Express Booking™. Before sending the link to the client, you can manually enable the payment/deposit requirement if needed. To update your default Express Booking™ settings to require a full payment or partial deposit, open the **Settings** app and go to **Calendar & Appointments > Express Booking™ > Default Settings** and enable the **Require a payment or deposit to complete booking** toggle. Before [sending the link to the client](/learn/how-to-use-express-booking/), you can manually disable the payment/deposit requirement if needed. If service tax applies, service tax is only charged when the full payment is required. To update your Express Booking™ settings per appointment and require a full payment or partial deposit as needed, select the gear icon next to the **Use Express Booking™** toggle and enable the **Require a deposit** toggle before [sending the link to the client](/learn/how-to-use-express-booking/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-take-payments-with-the-card-reader-direct-connection/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Taking Payments with a Card Reader Connected to Your iPhone or iPad After [connecting a card reader directly to your iPhone or iPad](/learn/how-to-connect-your-card-reader-to-directly-your-iphone-or-ipad/) (direct connection), you can use it to take payments. In the Mangomint app, start the checkout as you normally would. On the** Payments **screen, select the** Card Reader** payment button. Have the client tap, insert, or swipe their credit card using the card reader. The client can also use Apple Pay or Google Pay. When the card reader beeps, the client can remove their card. Have the client select a tip percentage or enter a custom tip amount. Have the client provide their signature. Once the sale is complete, the client can choose how they'd like to receive their receipt. The sale in Mangomint will be marked as Closed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-take-payments-with-the-front-desk-display/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Taking Payments with the Front Desk Display After [setting up your Front Desk Display](/learn/setting-up-your-front-desk-display/), you can use it to check out sales. To check out a sale using the Front Desk Display, go to the **Payments** screen and select the **Front Desk** payment button. On the Front Desk Display, if the [Receipt Preview](/learn/advanced-settings-payments-checkout/#receipt-preview) setting is enabled, the client will see a detailed receipt preview that includes all line items in the sale and any [custom fees](/learn/help-articles/sales-and-checkout/custom-fees/). The client will tap **Continue to payment** to continue. The client will see their total and can tap, insert, or swipe their credit card using the card reader. The client can also use Apple Pay or Google Pay. When the card reader beeps, the client can remove their card. The client can select a tip percentage or enter a custom tip amount. If [required](/learn/advanced-settings-payments-checkout/#signature-options), the client will provide their signature. Once the sale is complete, the client can choose how they'd like to receive their receipt. The sale in Mangomint will be marked as Closed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-update-your-mangomint-app/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Hardware](/learn/help-articles/payments/payment-hardware/) # Updating the Mangomint Mobile App on the Front Desk Display To update the Mangomint mobile app on your Front Desk Display, disable Kiosk Mode on the iPad by quickly triple-clicking the home/top button, entering your Guided Access passcode, and tapping **End**. Once Kiosk Mode is disabled, open the App Store on the iPad and search for the Mangomint app. Tap **Update** to update the app. You may need to tap the Mangomint app to view the app details and see the **Update** button. Once the app is updated, open the app and re-enable Kiosk Mode by quickly triple-clicking the home/top button and tapping **Start**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-use-express-booking/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Express Booking™](/learn/help-articles/calendar/express-booking/) # Using Express Booking™ After [setting up Express Booking™](/learn/how-to-set-up-express-booking/), you can use it by [creating an appointment](/learn/create-a-new-appointment/) as you normally would. You only need to enter the client's first name, phone number, and the service they are booking. Enable the **Use Express Booking™** toggle. If you need to customize the Express Booking™ settings for this specific appointment, such as enabling or disabling a credit card or deposit requirement, select the gear icon next to the toggle. Otherwise, your [default Express Booking™ settings](/learn/how-to-set-up-express-booking/) will be used. Select **Send Text Message**. The client will receive a text message with a link to complete their booking. If a credit card, pre-payment, or deposit is required to complete the booking, the client will need to provide this information to complete their booking. If the client already has a credit card on file, it will be available for them to use. The client's appointment will be marked as **Pending completion** until they have completed their booking. You will be able to see how much time the client has left to complete their booking. Once the client completes their booking, their appointment will be changed from **Pending completion **to either **Unconfirmed** or **Confirmed**, depending on your [appointment confirmation settings](/learn/automated-messages-appointment-booked/#set-appointments-to-unconfirmed-or-confirmed). You can also manually change the appointment to **Unconfirmed** or **Confirmed** by selecting **Complete** while the appointment is still in a **Pending completion** status. ## Link copiedExpress Booking™ requests that are not completedLink copied If a client does not complete their Express Booking™ request within the time limit, their appointment will be automatically canceled, and they will receive a text message letting them know their appointment was canceled. If you would like to enforce your cancellation policy, you can [follow these steps](/learn/how-can-i-enforce-my-cancellation-policy/). Express Booking™ requests that are not completed within the time limit or manually changed to **Unconfirmed** or **Confirmed** will be automatically **deleted** from the calendar after 24 hours. Within 24 hours, if you need to resend the Express Booking™ link to the client, select **Resend Text To Complete** from the "..." menu. This will bring the appointment back into the **Pending completion** status and reset the time limit for the client to complete the booking. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-use-non-integrated-payment-processors/ [Home](/learn/) [Payments](/learn/help-articles/payments/) # Using Non-Integrated Payment Options Mangomint’s [integrated payment processing](/learn/signing-up-for-payment-processing/) is the only payment option that gives you access to certain features, including: - [Adding & charging credit cards on file](/learn/managing-cards-on-file/) - [Requiring credit cards in online booking](/learn/how-can-i-require-a-credit-card-for-online-booking/) - [Collecting pre-payments & deposits in online booking](/learn/how-to-require-a-prepayment-for-online-booking/) - [Collecting automatic membership payments](/learn/start-a-new-membership-for-a-client/) - [Express Booking™](/learn/help-articles/calendar/express-booking/) - [Client Self Checkout](/learn/client-self-check-out/) Mangomint's integrated payment processing: - Allows you to accept all major credit cards with **no monthly charges or hidden fees**. - Automatically triggers the payment on your card reader and closes the sale in Mangomint once the payment is complete. While you can use a **non-integrated** payment option with Mangomint if needed, this will require you to: - Create a custom payment button for your payment terminal. - Manually collect the payment via your payment terminal. - Manually update the sale in Mangomint with any tip/gratuity after collecting the payment. - Manually close the sale in Mangomint once the payment is complete. ## Link copiedUsing a non-integrated payment processorLink copied To use a non-integrated payment processor, you will need to create a custom payment button for your processor by opening the **Settings** app and going to **Payments & Checkout > Advanced Settings > Custom Payment Methods**. After creating a custom payment button for your payment processor, you can check out sales by entering the total charge amount directly on your payment terminal. Once the payment is complete, update the sale in Mangomint with any tip/gratuity and select your custom payment button. Enter an optional **Reference** number for the payment. Select **Add** to close the sale in Mangomint. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-use-redeem-a-gift-card-during-checkout/ [Home](/learn/) [Gift Cards](/learn/help-articles/giftcards/) [Selling & Redeeming Gift Cards](/learn/help-articles/giftcards/selling-and-redeeming-gift-cards/) # Redeeming a Gift Card During Checkout To redeem a gift card during checkout, begin a checkout from the calendar or **Sales** app. Select **Go To Payments** and select the **Gift Card** payment button. If there is a gift card associated with the client, the **Gift Card** payment button will display a badge with the number of available gift cards. Select the gift card to use, or search for the gift card by client or gift card number. You can also search by scanning the gift card barcode. Select **Pay**. If there is a remaining balance, complete the checkout as you normally would. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-use-redeem-a-package-during-checkout/ [Home](/learn/) [Packages](/learn/help-articles/packages/) # Using a Package During Checkout This article covers how to apply **service credits** from a package during checkout. To learn how to apply **product credits** from a package during checkout, [follow these steps](/learn/using-memberships-and-packages-with-product-usage/#applying-product-credits-during-checkout). ## Link copiedUsing a package during checkoutLink copied To redeem a package during checkout, begin the checkout from the calendar or **Sales** app and select **Apply a package**. Select **Apply** next to the package that should be used. - If the package is applied to a **higher-priced service**, the client will only need to pay the difference. For example, if the client has a package for a regular facial ($40), they can apply the package toward a premium facial ($100) and only pay the difference. - If the staff member has a custom service price, their service price will be changed to match the value of the applied package. Complete the checkout as you normally would. If there is no balance due, learn how you can still [collect a tip](/learn/how-do-i-collect-tips-on-a-zero-balance-sale/). The tip will be calculated based on the value of the applied package. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/how-to-use-the-intelligent-waitlist/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Intelligent Waitlist](/learn/help-articles/calendar/intelligent-waitlist/) # Adding and Finding Waitlist Entries To manage the waitlist, you must be an Admin user, or you must have the [Can manage waitlist](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedAdding waitlist entriesLink copied Learn how you can [allow clients to join the waitlist in online booking](/learn/how-clients-add-themselves-to-the-waitlist/). To add a waitlist entry, open the waitlist from the calendar. To open the waitlist in the mobile app, tap the filters button and select **Go to Waitlist**. Select **New Entry**. Enter the details and select **Add To Waitlist** or **Create** (mobile app). ## Link copiedFinding waitlist entriesLink copied You can use the waitlist filters to search for waitlist entries by date, staff member, and location. You can also view waitlist entries with available openings. To view all future waitlist entries, you can remove all filters. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/international-calling/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Managing Phone Calls](/learn/help-articles/phone-calls-and-texting/managing-phone-calls/) # International Calling - - - Once [phone calls are activated](/learn/activating-phone-calls/), you can enable international calling. This will allow you to make outbound calls to international numbers. There is no additional cost to **receive** calls from international numbers. However, there is an additional cost to **make** calls to international numbers. Outbound international calls are billed by the minute, and rates vary by country/region. Charges for outbound international calls are included on your [Mangomint subscription invoice](/learn/viewing-invoices-for-your-mangomint-subscription/). ## Link copiedEnabling international callingLink copied Enabling international calling allows you to make outbound calls to international numbers. To enable international calling, you must be an Admin user. Open the **Settings** app and go to **Business Setup > Phone Numbers > Manage settings**. Enable the **International Calling** toggle. ## Link copiedViewing international calling ratesLink copied There is no additional cost to **receive** calls from international numbers. However, there is an additional cost to **make** calls to international numbers. Outbound international calls are billed by the minute, and rates vary by country/region. Charges for outbound international calls are included on your [Mangomint subscription invoice](/learn/viewing-invoices-for-your-mangomint-subscription/). To view a list of current international calling rates, you must be an Admin user. Open the **Settings** app and go to **Business Setup > Phone Numbers > Manage settings**. Select **View international calling rates**. Rates vary by country/region and are subject to change. ## Link copiedTracking your spend limit for international callsLink copied By default, your account includes a **$100 spending limit** (single-location businesses) or a **$200 spending limit** (multi-location businesses) per billing period for outbound international calls. To track how much you have spent toward your spending limit, you can select **Subscription** from your profile menu to open the Subscription screen and view the **Phone Call Usage** section. To access the Subscription screen, you must have the [Can manage billing](/learn/adding-a-staff-member/) toggle enabled in your **Staff Member** settings. If you would like to increase your spending limit, please reach out to chat support. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/introduction-to-mangomint/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) [About Mangomint](/learn/help-articles/getting-started-with-mangomint/about-mangomint/) # Introduction to Mangomint - - - - - We offer several ways for you to explore Mangomint, including an on-demand video tour, a live demo, and a free trial. Visit our [website](https://www.mangomint.com/) and choose how you would like to explore Mangomint. If you're interested in switching to Mangomint from a previous scheduling software, [learn more](/learn/switching-to-mangomint/) about our Onboarding team and how they can help you throughout the process of switching. ## Link copiedPlatform UpdatesLink copied Our [Platform Updates](/updates/) page is an easy way to see what's new in Mangomint, including new features and feature improvements. Updates may include videos, allowing you to easily learn about what’s new in Mangomint. Once you sign up for a Mangomint account, you can view platform updates directly in your account by selecting **What’s New** from your profile menu. You can use the "..." menu to manage your notification preferences and receive push notifications when new features and feature improvements are released. ## Link copiedMangomint BlogLink copied In the [Mangomint blog](/blog/), you can find downloadable templates, real-life examples, business ideas, and other resources to help you make the most of Mangomint. ## Link copiedVideo LibraryLink copied In our [Video Library](/videos/), you can watch on-demand videos that cover different Mangomint features in detail. ## Link copiedContacting UsLink copied If you have any questions, send us a message in chat support to talk to a real person on our team. You can access chat support in the following ways: - On desktop, select **Chat Support **from your profile menu or when [viewing your in-app notifications](/learn/learning-the-basics-in-mangomint/#viewing-your-in-app-notifications). - On mobile, tap the **Apps **icon to open the main menu. Tap **Chat Support**. ## Link copiedLogging in to MangomintLink copied You can sign in to Mangomint via a web browser or the Mangomint mobile app. - To log in using a web browser, go to . - To log in using the mobile app, download the app from the [App Store](https://apps.apple.com/us/app/mangomint/id1245611301) or [Google Play](https://play.google.com/store/apps/details?id=com.mangomint.mangomint\&hl=en_US). Once you're logged in, learn how to [set up your account](/learn/help-articles/getting-started-with-mangomint/setting-up-your-account/) if you're a new Mangomint user. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/inventory-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Inventory Reports - - - - This article covers the Inventory reports available in the **Reports** app. To access reports, you must be an Admin user, or you must have the [Can access company reports](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedCost of Goods ReportLink copied The **Cost of Goods** report includes costs and profits of products. This report only includes products that have a purchase cost. The table below provides more information on the different columns in the **Cost of Goods** report. | Column | Description | | ---------------------------- | -------------------------------------------------------------------- | | **Product Category/Product** | The name of the product category and product. | | **Brand/Product** | The name of the product brand and product. | | **# Products** | The number of products sold. | | **Sales** | The product sales total. | | **Cost** | The total cost. | | **Adjustments** | The adjustments that were made to the default price during checkout. | | **Profit** | The profit amount. | | **Profit %** | The profit percentage. | ## Link copiedProduct Inventory ReportLink copied The **Product Inventory** report includes the stock of products at the end of the selected day. Download the Excel report to see the product brand. The table below provides more information on the different columns in the **Product Inventory** report. | Column | Description | | ---------------------------- | ----------------------------------------------- | | **Product Category/Product** | The name of the product category and product. | | **Brand/Product** | The name of the product brand and product. | | **Stock** | The stock level at the end of the selected day. | | **Cost Value** | The cost value of the stock level. | | **Retail Value** | The retail value of the stock level. | ## Link copiedProduct Inventory Changes ReportLink copied The **Product Inventory Changes** report includes product inventory changes. Download the Excel report to see the Description for Other [inventory changes](/learn/track-inventory-and-add-inventory-change/). The table below provides more information on the different columns in the **Product Inventory Changes** report. | Column | Description | | ---------------- | -------------------------------------------------------------------------------------- | | **Date** | The date of the inventory change. | | **Product** | The name of the product. | | **Type** | The type of inventory change. | | **Stock Change** | The amount of stock added or removed. | | **Staff Member** | The staff member who made the change (the staff member who was logged into Mangomint). | ## Link copiedProduct Stock & Usage ReportLink copied The **Product Stock & Usage** report includes end stock quantities based on sold products, professional use products, and service usage. Download the Excel report to see additional details including SKU and Purchase Cost/Unit. The table below provides more information on the different columns in the **Product Stock & Usage** report. | Column | Description | | ---------------------------- | ---------------------------------------------------------------------------------------------- | | **Product Category/Product** | The name of the product category and product. | | **Brand/Product** | The name of the product brand and product. | | **Products Sold** | The number of products sold. | | **Professional Use** | The number of products used for professional use. | | **Service Usage** | The number of products used for [product usage](/learn/help-articles/services/product-usage/). | | **Total Usage** | The product’s total usage. | | **End Stock** | The end stock for the product. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/learning-the-basics-in-mangomint/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) [Mangomint Basics](/learn/help-articles/getting-started-with-mangomint/mangomint-basics/) # Learning the Basics in Mangomint - - - - - This article can help you learn the basics of the Mangomint platform. You can also visit our [Video Library](/videos/) to watch on-demand videos and learn about different Mangomint features in detail. ## Link copiedNavigating your appsLink copied To view all the apps you have access to, open the **Apps** menu. Depending on your [permissions](/learn/staff-member-permissions/), you may not have access to certain apps. If you are an Admin user, you can open the **Apps** menu and select **Manage apps** to [manage your apps and integrations](/learn/managing-your-apps-and-integrations/). If you are using a desktop, the **Apps** menu can also be opened by typing **Cmd + K** (Mac) or **Ctrl + K** (Windows). Once opened, you can begin typing the name of an app and press Enter to automatically open the app. You can also search for apps by typing only the app's initials. For example, you can type **G C** (including the space) and press Enter to automatically open the **Gift Cards** app. **Note: ** If you are an Admin user, you can also use the **Apps** menu to search for any settings from the **Settings** app, such as your online booking preferences. ## Link copiedViewing your in-app notificationsLink copied You can enable in-app notifications to be notified directly within Mangomint when different events occur, such as new appointments, missed calls, and online purchases. You can view your in-app notifications in the following ways: - On desktop, click the bell icon in the main menu. - On mobile, tap the **Apps **icon to open the main menu. Tap **Notifications**. When viewing your in-app notifications, you can select any notification to go directly to that item, such as an appointment or waitlist opening. [Learn more about updating your in-app notification preferences](/learn/staff-member-notifications/). ## Link copiedUsing the keyboard on an iPadLink copied The Mangomint mobile app is available to download from the [App Store](https://apps.apple.com/us/app/mangomint/id1245611301) and [Google Play](https://play.google.com/store/apps/details?id=com.mangomint.mangomint\&hl=en_US). When using the Mangomint mobile app on an iPad in landscape orientation, if you open the keyboard, you can tap and hold the Hide Keyboard button and select **Floating**. This will make the keyboard smaller so you can see more of the Mangomint app, and it will help make the keyboard easier to use. [Learn more about using the floating keyboard on an iPad](https://support.apple.com/en-ca/111789), including how to make the keyboard full-size again. ## Link copiedStaff member basicsLink copied If you are a staff member (including service providers and non-Admin users), our [Staff Member Basics video](/videos/feature-spotlight-staff-member-basics/) is available to help you learn the basics of your Mangomint account, including: - Navigating the calendar - Creating appointments - Adding clients ## Link copiedAdditional resourcesLink copied The following articles can help you learn about different apps and basic tasks in Mangomint: ### Link copiedCalendarLink copied - [Calendar Basics](/learn/calendar-basics-and-views/) - [Calendar Colors & Appointment Icons](/learn/calendar-color-key-icons/) ### Link copiedAppointmentsLink copied - [Create an Appointment](/learn/create-a-new-appointment/) - [Cancel or Delete an Appointment](/learn/cancel-or-delete-an-appointment/) ### Link copiedCheckoutLink copied - [Check Out an Appointment](/learn/check-out-an-appointment/) - [Complete a Checkout Without an Appointment](/learn/start-a-checkout-without-an-appointment/) ### Link copiedPaymentsLink copied - [Payment Types](/learn/payment-types/) - [Split Payments Between Multiple Payment Methods](/learn/how-to-split-payments/) - [Completing a Refund](/learn/completing-a-refund/) ### Link copiedGift CardsLink copied - [Buying Physical Gift Cards](/learn/buying-physical-gift-cards/) - [Selling Gift Cards in Person](/learn/selling-gift-cards-in-person/) - [Redeeming a Gift Card During Checkout](/learn/how-to-use-redeem-a-gift-card-during-checkout/) ### Link copiedCash DrawerLink copied - [Add a New Count](/learn/add-a-new-count/) - [Add a New Pay-In or Pay-Out](/learn/add-new-pay-in-or-pay-out/) - [Cash Drawer Daily Closeout](/learn/cash-drawer-daily-close-out/) ### Link copiedClientsLink copied - [Adding and Deleting Clients](/learn/add-a-new-client/) - [Client Details](/learn/client-details/) - [Client Timeline](/learn/client-timeline/) ### Link copiedTime ClockLink copied - [Setting Up the Time Clock](/learn/set-up-the-time-clock-and-assign-pins-to-staff/) - [Using the Time Clock](/learn/using-the-time-clock/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/link-services-to-staff-members/ [Home](/learn/) [Services](/learn/help-articles/services/) # Assigning Services to Staff Members To book an appointment for a service, there must be staff members associated with the service. You can assign services to staff members in both **Service** settings and **Staff Member** settings. When linking services to staff members, you can **customize service settings per staff member** as needed. ## Link copiedAssigning services to staff members in Service settingsLink copied To assign a service to a staff member in **Service** settings, you must be an Admin user, or you must have the [Can manage service settings](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Services** app and select the service. Select the **Staff** tab and enable the toggle next to the staff members who perform the service. If the service has [service customizations](/learn/help-articles/services/service-customizations/), the staff member will also be enabled to perform the service customizations. You can exclude staff members from performing service customization options in each option's settings. If the service duration or price varies by staff member, enter the correct **Duration** and **Price** for each staff member. Select **Additional options** for each staff member to: - Adjust the staff member's [Processing and Finishing time](/learn/processing-finishing-and-buffer-times/) for the service - Adjust the staff member's [commission](/learn/service-and-product-commission/) for the service - Enable or disable the service in online booking for this staff member - Access the **Direct link** for online booking for this staff member and service ## Link copiedAssigning services to staff members in Staff Member settingsLink copied To assign a service to a staff member in **Staff Member** settings, you must be an Admin user, or you must have the [Can manage staff members](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the** Staff Members **app and select the staff member. Select the **Services** tab and enable the toggle next to the services the staff member performs. You can select **Enable all** to enable all the services in a service category. If the service has [service customizations](/learn/help-articles/services/service-customizations/), the staff member will also be enabled to perform the service customizations. You can exclude staff members from performing service customization options in each option's settings. If the service duration or price varies by staff member, enter the correct **Duration** and **Price** for each staff member. Select **Additional options** for each service to: - Adjust the staff member's [Processing and Finishing time](/learn/processing-finishing-and-buffer-times/) for the service - Adjust the staff member's [commission](/learn/service-and-product-commission/) for the service - Enable or disable the service in online booking for this staff member - Access the **Direct link** for online booking for this staff member and service ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/listening-to-recorded-phone-calls/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Managing Phone Calls](/learn/help-articles/phone-calls-and-texting/managing-phone-calls/) # Listening to Recorded Phone Calls If [automatic call recording](/learn/updating-voicemail-settings/) is enabled, all phone calls will be automatically recorded and transcribed. Recording and transcribing phone calls allows you to: - Revisit phone conversations to gather important details that may have been missed or forgotten. - Keep records of client conversations that can be used as evidence when fighting [disputes](/learn/payment-disputes/). - Monitor phone calls and gather insights into how staff members are communicating with clients. ## Link copiedListening to recorded phone callsLink copied To listen to a recorded phone call, [open the client’s conversation](/learn/viewing-conversations/) and locate the recorded phone call. - The phone call will display an auto-generated summary, allowing staff members to see the main topics that were discussed in the call. - A **Positive** (green) or **Negative** (red) badge will also be included next to the summary, allowing staff members to easily see if the call sentiment was positive or negative overall. For example, this can allow staff to quickly find negative calls and follow up with the client if needed. **Note: ** Learn how you can [hide summaries and sentiments](/learn/updating-voicemail-settings/) when viewing conversations. To listen to the call and view a full transcript of the call, select **Transcript**. Transcripts allow you to read the entire conversation and find key details at a glance. You can also select any text in the transcript to listen to that part of the recording. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/listening-to-voicemails/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Managing Phone Calls](/learn/help-articles/phone-calls-and-texting/managing-phone-calls/) # Listening to Voicemails After [activating phone calls](/learn/activating-phone-calls/), calls will go to voicemail if: - The call is missed. - There are no staff members [available for calls](/learn/managing-your-phone-call-availability/). - The **Straight to Voicemail** or **Outside Business Hours Voicemail** settings are [enabled](/learn/updating-voicemail-settings/). Conversations will be considered [open](/learn/viewing-conversations/#open-conversations-vs-closed-conversations) if a voicemail is received. Staff members can also receive [notifications](/learn/staff-member-notifications/) when a voicemail is received. ## Link copiedListening to voicemailsLink copied To listen to a voicemail, [open the client’s conversation](/learn/viewing-conversations/) and locate the voicemail. - The voicemail will display an auto-generated summary, allowing staff members to see why the client called. - A **Positive** (green) or **Negative** (red) badge will also be included next to the summary, allowing staff members to easily see if the voicemail sentiment was positive or negative overall. For example, this can allow staff to quickly find negative voicemails and follow up with the client if needed. To listen to the voicemail and view a full transcript of the voicemail, select **Transcript**. Transcripts allow you to read the client's entire voicemail message and find key details at a glance. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/make-a-repeating-time-block/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Time Blocks](/learn/help-articles/calendar/time-blocks/) # Create a Repeating Time Block To create a repeating time block, select an existing time block on the calendar, or [create a new time block](/learn/create-a-time-block/). The time block must be within one year from the current date. Select **Make Repeating** from the "..." menu. Enable the **Repeat this time block** toggle. Select a frequency and select **Save**. The time block will continue repeating unless it is stopped. On the calendar, one year of repeating time blocks will be displayed at a time. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/making-phone-calls/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Managing Phone Calls](/learn/help-articles/phone-calls-and-texting/managing-phone-calls/) # Making Phone Calls You can make phone calls directly through the Mangomint mobile app. To make phone calls, you must: - Have the [Can make and receive calls](/learn/staff-member-permissions/) permission enabled in **Staff Member **settings. - Be logged in to the Mangomint mobile app. - Be [available for phone calls](/learn/managing-your-phone-call-availability/). ## Link copiedMaking phone callsLink copied To call a client, open the client’s details and tap **Call**. You can also tap the phone icon in the client’s appointment details to call the client. If you are using a desktop, you can click the phone icon in the appointment details to send a push notification to all staff members who are [available for phone calls](/learn/managing-your-phone-call-availability/). Tapping the push notification will call the client. **Note: ** The phone icon will only display in the appointment details to staff members who are [available for phone calls](/learn/managing-your-phone-call-availability/) and have the [Can access clients' contact details](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. If you have access to the **Clients** app, you can open the **Clients** app and tap the phone icon to call a number that is not on your client list. If you do **not** have access to the **Clients** app, you can tap the phone icon in the main navigation to call a number that is not on your client list. If you miss a call from a phone number that is not on your client list, you can tap the phone number in the **Inbox** app to call the number back. While on a call, if you navigate away from the call and need to go back to it, tap the phone icon. ## Link copiedViewing live callsLink copied When a phone call is made in Mangomint, Admin users and staff members who have the [Can make and receive calls](/learn/staff-member-permissions/) permission enabled can view details about the live call, including the client's name and which staff member they are speaking with. [Learn how to view details about live calls](/learn/enabling-staff-members-for-phone-calls/#viewing-live-calls-available-staff-members). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/manage-categories-and-add-products/ [Home](/learn/) [Products & Inventory](/learn/help-articles/products-and-inventory/) # Creating Products - - - Products can be viewed and managed in the **Products** app. To view and manage products, you must be an Admin user, or you must have the [Can manage products](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Learn more about [setting up products for purchase orders](/learn/set-up-products-for-purchase-orders/) and [setting up products for product usage](/learn/setting-up-products-for-product-usage/). **Note: ** If you are new to Mangomint and are transferring from a previous booking system, our team is happy to do a free product import. Please reach out to your Onboarding Manager for more information. ## Link copiedCreating product categoriesLink copied To create a product, you must first create the product category. To create a product category, open the **Products** app and select **Options**. Select **Manage Categories**. Select **Add Category** and enter the product category name. Enable the **Non-retail products** toggle to track backbar/professional-use items. If this toggle is enabled, the products in this category will not be available during checkout unless the staff member has the [Can sell non-retail products](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Select **Create** to create the product category. ## Link copiedEditing or deleting product categoriesLink copied To edit or delete a product category, open the **Products** app and select **Options**. Select **Manage Categories** and choose the product category to edit or delete. Categories can only be deleted once all products in the category have been deleted or moved to other categories. ## Link copiedCreating productsLink copied To create a product, open the **Products** app and select **Add Product**. Enter the product details and select **Create Product**. Learn more about the available product details in the table below. The table below outlines all the available product details for each product. | Product detail | Description | | ---------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Name** | The product name. | | **Brand name** | The product brand name. | | **Category** | The product category. | | **Unit price** | The price the client pays for this product (retail price and default [product usage](/learn/help-articles/services/product-usage/) price). | | **Charge tax** | Enable this toggle to [charge sales tax on this product](/learn/business-setup-locations/). | | **Purchase cost** | The price you pay the supplier for this product (wholesale price). | | **Supplier** | The product supplier. A supplier must be selected to add this product to a [purchase order (PO)](/learn/help-articles/products-and-inventory/purchase-orders/). | | **Track inventory** | Enable this toggle to track product inventory. The inventory will automatically update as you sell products during checkout. | | **Desired quantity on hand** | The ideal quantity to have on hand for this product. The desired quantity on hand is used when adding this product to a [purchase order (PO)](/learn/help-articles/products-and-inventory/purchase-orders/). | | **SKU** | The product SKU. | | **Barcode** | The product barcode. | | **Description** | The product description. | | **Owner staff** | • This toggle is available if you have [staff member payment accounts](/learn/payment-accounts/). Enable this toggle to assign a staff member as the product owner. This will allow the staff member to receive the funds when this product is sold. This setting is helpful for businesses with [booth renters](/learn/transitioning-to-booth-renter-model/).• Any staff member can sell any product, even if the staff member is not the product owner.• Any staff member with the [Can manage products](/learn/staff-member-permissions/) permission can manage any product, even if the staff member is not the product owner. | | **Calculate commission for sales** | Enable this toggle if staff members should receive product commission. For [product usage](/learn/help-articles/services/product-usage/) sales, staff members will earn **service commission** instead of product commission. | | **Assign staff to sale** | This toggle is automatically enabled if **Calculate commission for sales** is enabled. This allows the staff member who sold this product to be selected during checkout. This setting is helpful for reporting purposes and tracking product sales, even if commission is disabled. | | **Consider as sales revenue in reports** | Enable this toggle to consider sales of this product as revenue in reports. Disable this toggle if this product is for backbar or professional use. | | **Automatically add to all new sales** | Enable this toggle to automatically add this product to every new sale. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/manage-suppliers/ [Home](/learn/) [Products & Inventory](/learn/help-articles/products-and-inventory/) [Purchase Orders](/learn/help-articles/products-and-inventory/purchase-orders/) # Adding & Managing Suppliers This article covers how to add, edit, and delete suppliers for your purchase orders. ## Link copiedAdding suppliersLink copied To add a supplier, open the **Products** app and select **Options > Manage Suppliers**. Select **Add Supplier**. Enter the supplier name and select **Create**. Once the supplier is added, you can [assign the supplier to your products](/learn/set-up-products-for-purchase-orders/). ## Link copiedEditing and deleting suppliersLink copied To edit or delete a supplier, open the **Products** app and select **Options > Manage Suppliers**. Select the supplier. Edit the supplier name and select **Save**, or select **Delete Supplier** to delete the supplier. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/managing-appointments-from-the-client-portal/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Portal](/learn/help-articles/clients/client-portal/) # Managing Appointments from the Client Portal Clients can reschedule and cancel their upcoming appointments via the client portal. Clients can access the client portal from their [automated messages](/learn/help-articles/automated-messages/), and you can also add a link to the client portal to your [text campaigns](/learn/create-and-send-a-text-message-campaign/) and [flow messages](/learn/flow-message-types/#merge-tags) using the **Client Profile Link** merge tag. Clients do **not** need a username or password to access the client portal. ## Link copiedRescheduling appointments from the client portalLink copied To allow clients to reschedule their appointments from the client portal, you must be an Admin user. Open the **Settings** app and go to [Calendar & Appointments > Cancel & Reschedule > Allow self-rescheduling](/learn/cancellations-and-rescheduling/). Once self-rescheduling is enabled, clients can select **Reschedule** in the client portal to reschedule an appointment. When rescheduling, clients can select a new date and time. Clients will only see availability for the same staff member. Appointments **cannot** be rescheduled if: - The appointment has services that are not available in online booking. - The appointment duration was manually changed and is different from the default service duration. - The appointment has overlapping services. However, overlapping [buffer time](/learn/processing-finishing-and-buffer-times/) **does** allow the appointment to be rescheduled. - The appointment is part of a [group](/learn/help-articles/calendar/group-appointments/). However, the primary contact for the group **can** self-reschedule the entire group. Learn more about the available [automated messages for rescheduled appointments](/learn/automated-messages-appointment-rescheduled/). These messages will only be sent when clients reschedule from the client portal, not when staff members reschedule from the calendar. ## Link copiedCanceling appointments from the client portalLink copied To allow clients to cancel their appointments from the client portal, you must be an Admin user. Open the **Settings** app and go to [Calendar & Appointments > Cancel & Reschedule > Allow self-cancellations](/learn/cancellations-and-rescheduling/). Once self-cancellations are enabled, clients can select **Cancel** in the client portal to cancel an appointment. Learn more about the available [automated messages for canceled appointments](/learn/automated-messages-appointment-canceled/). You can also use an [automated flow](/learn/help-articles/automated-flows/) to re-engage clients if their appointment is canceled and encourage them to rebook. The **Appointment cancellation follow up** pre-built flow and **Appointment canceled** trigger are available for you to use. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/managing-cards-on-file/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Managing Credit Cards on File - - - - This article covers how to view, add, change, and delete client credit cards on file. Cards on file are available once you have [signed up for payment processing](/learn/signing-up-for-payment-processing/). Cards can be added on file: - [Manually during checkout](/learn/how-to-charge-cards-on-file/). - [Manually from the appointment details and client details](/learn/managing-cards-on-file/#manually-add-a-card-on-file-for-a-client). - Automatically when clients use their card to complete an [online booking](/learn/online-booking-from-the-clients-perspective/), [Express Booking™](/learn/help-articles/calendar/express-booking/), or [Client Self Checkout](/learn/client-self-check-out/). - Automatically when clients purchase a membership [online](/learn/selling-memberships-online/). Once a client has a card on file: - You can [charge their card on file during checkout](/learn/how-to-charge-cards-on-file/). - Clients can use their card on file to complete an online booking, Express Booking™, Client Self Checkout, and to make automatic membership payments. ## Link copiedView a client’s cards on fileLink copied To view a client’s cards on file, open the [client details](/learn/client-details/) and select the **Wallet** tab. When viewing a client’s cards on file: - A green **Default **badge will be applied to the client’s default card on file. - A gray **Online Booking **badge will be applied to any card that the client has used to complete an online booking, and it will only be applied if the client [verified their phone number](/learn/online-booking-from-the-clients-perspective/#online-booking-from-the-clients-perspective). Cards with the **Online Booking **badge will be available for the client to use in online booking if they [verify their phone number](/learn/online-booking-from-the-clients-perspective/#online-booking-from-the-clients-perspective). ## Link copiedManually add a card on file for a clientLink copied In addition to manually adding a card on file [during checkout](/learn/how-to-charge-cards-on-file/), you can also manually add a card on file from the appointment details and client details. To add a card on file from the appointment details, select the appointment and select **Add Credit Card**. To add a card on file from the [client details](/learn/client-details/), select the **Wallet** tab and select **Add credit card**. ## Link copiedChange a client’s default card on fileLink copied To change a client’s default card on file, open the [client details](/learn/client-details/) and select the **Wallet** tab. Select **Make Default** from the "..." menu next to the card. ## Link copiedDelete a client’s card on fileLink copied To delete a client’s card on file, open the [client details](/learn/client-details/) and select the **Wallet** tab. Select **Delete** from the "..." menu next to the card. **Note: ** Cards on file cannot be deleted if they are being used for automatic membership payments. Learn how you can [change the payment method on a client’s membership](/learn/faq-memberships/#how-do-i-change-the-payment-method-on-a-clients-membership) if needed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/managing-memberships-from-the-client-portal/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Portal](/learn/help-articles/clients/client-portal/) # Managing Memberships & Packages from the Client Portal Clients can manage their memberships and packages via the client portal. Clients can access the client portal from their [automated messages](/learn/help-articles/automated-messages/), and you can also add a link to the client portal to your [text campaigns](/learn/create-and-send-a-text-message-campaign/) and [flow messages](/learn/flow-message-types/#merge-tags) using the **Client Profile Link** merge tag. Clients do **not** need a username or password to access the client portal. ## Link copiedManaging memberships from the client portalLink copied In the client portal, clients can select **Details** to view their membership details, including their next billing date, remaining services, and more. When viewing their membership details, clients can select **Change** to update their membership payment method. To allow clients to cancel their membership from the client portal, you must be an Admin user. Open the **Memberships** app and go to [Settings > Preferences > Allow clients to cancel](/learn/business-setup-membership-settings/). ## Link copiedManaging packages from the client portalLink copied In the client portal, clients can select **Details** to view their package details, including remaining services and any service expiration dates. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/managing-payroll-settings/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) # Payroll Settings - - - - To manage your payroll settings and access your payroll documents as an employer, you must be an Admin user. Open the **Settings** app and select** Business Setup > Payroll**. ## Link copiedAccount DetailsLink copied In the **Account Details** section, select **Account settings** to view or update your payroll account details, including: - Managing your pay groups and bank accounts - Creating time off policies - Setting up benefit calculations ## Link copiedStaff MembersLink copied In the **Staff Members** section, select **View staff members** to view a list of all the staff members on your payroll. - See which staff members have been invited to sign up for payroll, which staff members are active or inactive, etc. - See whether each staff member is an employee or contractor, or if that selection is still missing. - Select the three-dot menu for each staff member to access the staff member's payroll setup and see their payment history. ## Link copiedAdvanced ConfigurationLink copied In the **Advanced Configuration** section, select **Advanced configuration** to manage certain payroll settings, including: - Updating **check printing preferences** when paying workers via paper check. - Setting up the [QuickBooks Payroll Sync](/learn/help-articles/payroll-processing-for-employers/quickbooks-payroll-sync/). ## Link copiedDocumentsLink copied In the **Documents** section, select **Manage documents** to upload or download payroll-related documents (e.g. year-end tax documents). Learn more about [viewing your tax documents as an employer](/learn/viewing-your-tax-documents-as-an-employer/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/managing-your-apps-and-integrations/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) # Managing Your Apps & Integrations - - - - - - - - - - - - - - - - - - - - This article covers all the available apps and integrations in Mangomint. If you are an Admin user, you can manage your apps and integrations by going to **Apps > Manage apps**. When managing your apps, you can select **Enable** or **Disable** for each app to enable or disable it in your account. ## Link copiedGift CardsLink copied Sell digital gift cards and gift card promotions directly on your website and through your online booking. You can also sell physical gift cards in-store. [Learn more about Gift Cards](/learn/help-articles/giftcards/). ## Link copiedPackagesLink copied Sell bundled services at a discounted price. You can easily track package sales and view details for each client, including purchase date, remaining service quantities, and usage history. [Learn more about Packages](/learn/help-articles/packages/). ## Link copiedMembershipsLink copied Build reliable cash flow and boost client retention. Create and sell custom membership plans that renew on a recurring basis and charge clients automatically. [Learn more about Memberships](/learn/help-articles/memberships/). ## Link copiedIntelligent WaitlistLink copied Add clients to your waitlist when their preferred provider or appointment time isn’t available. The Intelligent Waitlist automatically tracks incoming waitlist entries and instantly notifies you when there’s an opening. [Learn more about the Intelligent Waitlist](/learn/help-articles/calendar/intelligent-waitlist/). ## Link copiedFormsLink copied Create and collect important forms. Set up custom templates for client-facing forms, external forms, or internal forms such as SOAP notes. Automatically send forms to clients and keep track of form submissions. [Learn more about Forms & Charting](/learn/help-articles/forms-and-charting/). ## Link copiedResourcesLink copied Assign limited resources such as rooms or equipment to your services. Manage resource capacity and view resource availability on the calendar. [Learn more about Resources](/learn/help-articles/calendar/resources/). ## Link copiedService CustomizationsLink copied Deliver personalized experiences and increase revenue with service add-ons. Adjust pricing, service duration, and more for every customization option. [Learn more about Service Customizations](/learn/help-articles/services/service-customizations/). ## Link copiedFlowsLink copied Create sequences that automatically send texts and emails to clients or staff based on triggering actions and specific client criteria. [Learn more about Automated Flows](/learn/help-articles/automated-flows/). ## Link copiedCampaignsLink copied Create and send email and text message promotions, announcements, newsletters, and other marketing campaigns. [Learn more about Campaigns](/learn/help-articles/campaigns/). ## Link copiedTime ClockLink copied Track your staff’s working hours and time spent on paid and unpaid tasks. Assign unique PIN numbers for clocking in and out, manage time cards, and generate Time Clock reports. [Learn more about the Time Clock](/learn/help-articles/staff-members/time-clock/). ## Link copiedCash DrawerLink copied Manage your cash sales directly inside Mangomint. You can add new pay-ins and pay-outs, perform daily counts and closeouts, and pay out your staff's tips in cash. [Learn more about the Cash Drawer](/learn/help-articles/payments/cash-drawer/). ## Link copiedPurchase OrdersLink copied Create lists of products and quantities to order from each supplier based on preset inventory preferences. Check current stock levels against how many products you want on hand so you always order just the right amount. [Learn more about Purchase Orders](/learn/help-articles/products-and-inventory/purchase-orders/). ## Link copiedOffersLink copied Create flexible discounts and promo codes that make it simple to reward loyal clients and drive more bookings. [Learn more about Offers & Discounts](/learn/help-articles/offers/). ## Link copiedShopify (Integration)Link copied Sync product inventory seamlessly between Mangomint and your Shopify online store. [Learn more about the Shopify integration](/learn/shopify-integration/). ## Link copiedMailchimp (Integration)Link copied Sync client details—including email address and phone number—from Mangomint to Mailchimp so you can send campaigns using Mailchimp. [Learn more about the Mailchimp integration](/learn/help-articles/integrations/mailchimp-integration/). **Note: ** The [Campaigns](/learn/help-articles/campaigns/) and [Flows](/learn/help-articles/automated-flows/) apps are available to use instead of the Mailchimp integration. With campaigns and flows, you can send marketing messages directly through Mangomint—no integration required. ## Link copiedWebhooks (Integration)Link copied Send event data from Mangomint to other third-party applications. [Learn more about the Webhooks integration](/learn/webhooks-integration/). ## Link copiedDocovia (Integration)Link copied Sync Good Faith Exams (GFEs) directly to client timelines in Mangomint. [Learn more about the Docovia integration](/learn/docovia-integration/). ## Link copiedDoxy.me (Integration)Link copied Send your Doxy room link to clients before their appointment begins. [Learn more about the Doxy.me integration](/learn/doxy-me-integration/). ## Link copiedWaiverForever (Integration)Link copied Store completed WaiverForever forms on client timelines in Mangomint. [Learn more about the WaiverForever integration](/learn/help-articles/integrations/waiverforever-integration/). **Note: ** The [Forms](/learn/help-articles/forms-and-charting/) app is available to use instead of the WaiverForever integration. With the **Forms** app, you can create and collect forms directly in Mangomint—no integration required. ## Link copiedGift Up! (Integration)Link copied Add any gift cards sold in Gift Up! to Mangomint. [Learn more about the Gift Up! integration](/learn/help-articles/integrations/gift-up-integration/). **Note: ** The [Gift Cards](/learn/help-articles/giftcards/) app is available to use instead of the Gift Up! integration. With the **Gift Cards** app, you can sell gift cards in-store and online—no integration required. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/managing-your-phone-call-availability/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) # Managing Your Phone Call Availability As a staff member, you can manage your phone call availability using the Mangomint mobile app if an Admin user has enabled the [Can make and receive calls](/learn/staff-member-permissions/) permission for you. When an Admin user first enables this permission for you, open the Mangomint mobile app and tap the **Clients** icon to open the **Clients** app. Tap the blue phone icon at the bottom right of the screen and allow the Mangomint mobile app to send you notifications and access your microphone, which are both required to make and receive calls. Once you’ve allowed access to notifications and your microphone, you can manage your phone call availability by tapping the **Apps** icon to open the main menu. Tap **Profile Settings > Phone Calls**. In the **Hours of Availability** section, specify the hours during which you are available to receive calls on this device (i.e. the hours during which your device will ring when a call is received). - **Unavailable: **This option will make you unavailable to receive calls on this device. - **Always Available: **This option will make you always available to receive calls on this device. - **Set Custom Hours: **This option allows you to specify custom hours during which you are available to receive calls on this device. Once your hours are set, you will be automatically set to Available during these hours and Unavailable outside these hours. - **Use Scheduled Work Hours: **This option allows you to use your [work hours](/learn/staff-member-work-hours/) to determine when you are available to receive calls on this device. You will be automatically set to Available during your work hours and Unavailable outside your work hours. In the **Phone Numbers** section, enable the phone numbers that will ring this device during the hours you're available to receive calls. Once a phone number is enabled, you can make phone calls from that number on this device, even if it's outside your hours of availability. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/manually-adding-packages/ [Home](/learn/) [Packages](/learn/help-articles/packages/) # Manually Adding Packages If you sold a package outside of Mangomint, you can manually add the package to Mangomint. You should only do this if you have already received payment for the package. Learn more about [selling packages in person](/learn/how-to-sell-a-package/) and [selling packages online](/learn/selling-packages-online/). ## Link copiedManually adding packagesLink copied After [creating a package](/learn/how-to-create-a-package/) in Mangomint, you can manually add a package for a client. To manually add a package, you must be an Admin user, or you must have the [Can manage packages](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Packages** app and select **Add Package**. Specify the client who will be using the package and select the package. Select **Create Package** to add the package to Mangomint. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/manually-sync-payroll-data-with-quickbooks/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) [QuickBooks Payroll Sync](/learn/help-articles/payroll-processing-for-employers/quickbooks-payroll-sync/) # Manually Syncing Payroll Data with QuickBooks After [setting up the QuickBooks payroll sync](/learn/setting-up-the-quickbooks-payroll-sync/), you will need to manually sync payroll runs and payroll adjustments with QuickBooks if you selected the **Manually sync** option. To manually sync payroll runs and payroll adjustments with QuickBooks, you must be an Admin user. Open the **Settings** app and go to **Business Setup > Payroll > Advanced configuration**. Select **Review** under **Accounting export**. Select the **Transactions** tab. Select the checkbox next to each item that is ready to be manually synced and select **Sync to QuickBooks Online**. The selected items will be manually synced with QuickBooks. In QuickBooks, you can view synced payroll data in your standard **Journal** report. Make sure to filter the report to include the pay date you'd like to view. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/marketing-credits/ [Home](/learn/) [Mangomint Subscription](/learn/help-articles/mangomint-subscription/) # Marketing Credits Marketing credits are required to send [campaigns](/learn/help-articles/campaigns/) and [automated flows](/learn/help-articles/automated-flows/). To manage your marketing credits, select **Subscription** from your profile menu to open the Subscription screen. To access the Subscription screen, you must have the [Can manage billing](/learn/adding-a-staff-member/) toggle enabled in your **Staff Member** settings. On the Subscription screen, you can: - View your current balance of marketing credits - Buy marketing credits & manage auto-refill settings - View how many marketing credits have been used per campaign and automated flow in the last 30 days ## Link copiedMarketing credit pricingLink copied You can buy marketing credits in two different ways: - **Pay as you go: **Buy marketing credits as needed for **1 cent per credit**. This is helpful if you only want to purchase credits as needed, or if you have the Marketing add-on but need extra credits in a certain month. Includes an option to automatically refill your credits at 1 cent per credit if your balance gets too low to send your marketing messages. Credits purchased outside of the Marketing add-on will roll over every billing period. - **Marketing add-on: **Add a certain number of marketing credits to your Mangomint subscription for **less than 1 cent per credit**. This is helpful if you regularly use at least a certain number of credits per month. You can select **View Usage (Last 30 days) **on the Subscription screen to see how many credits you use per month, which can help you determine how many credits you need. Credits purchased via the Marketing add-on will reset every billing period. The image below outlines a few of the options available with the Marketing add-on. To see all available options, go to the Subscription screen. The Marketing add-on starts at $30/mo for 3,500 marketing credits. The table below outlines how many marketing credits are required for different message types. | Message type | Required marketing credits | Example | | ----------------------------------- | --------------------------------------- | -------------------------------------------------------------------------------------------------- | | **Email campaign** | 1 marketing credit per email | Send one email campaign to 500 clients for 500 marketing credits. | | **Text message campaign** | Starts at 2 marketing credits per text | Send one text message campaign to 500 clients for 1,000 marketing credits (at 2 credits per text). | | **Flow email** | 5 marketing credits per email | Send one flow email to 500 clients for 2,500 marketing credits. | | **Flow text message** | Starts at 10 marketing credits per text | Send one flow text message to 500 clients for 5,000 marketing credits (at 10 credits per text). | | **Flow text message (images only)** | 20 marketing credits per text | Send one flow text message with images only to 500 clients for 10,000 marketing credits. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/marketing-options-in-mangomint/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) [Setting Up Your Account](/learn/help-articles/getting-started-with-mangomint/setting-up-your-account/) # Marketing Options in Mangomint Mangomint includes built-in marketing features to help you create and send personalized emails and text messages to your clients. This article covers the marketing options available in Mangomint, including **Automated Flows** and **Campaigns**. ## Link copiedAutomated FlowsLink copied The **Flows** app saves you time by automating your marketing messages. - Create personalized emails and text messages and automatically send them at the right time to the right clients. - Send rebooking reminders, exclusive promotions, review requests (e.g. Google reviews), and more. - Select a pre-built flow to help you get started. Easily customize pre-built flows to fit your business needs. You can also [book a 1:1 consultation call](https://calendly.com/mangomint/account) with our team if you need help creating flows or to discuss how you can use flows to drive more profit for your business. [Learn more about creating automated flows](/learn/help-articles/automated-flows/). ## Link copiedCampaignsLink copied The **Campaigns** app allows you to send one-time email and text message campaigns to your clients. - Create email and text message campaigns and send them to specific clients or your entire client list. You can filter recipient lists by appointment history, membership status, client tags, and more. - Send custom messages for special events, holiday promotions, monthly newsletters, and more. - Several email campaign templates are available to help you get started. [Learn more about creating campaigns](/learn/help-articles/campaigns/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/membership-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Membership Reports - - - - If the [Memberships](/learn/help-articles/memberships/) app is enabled for your account, the following Membership reports are available in the **Reports** app. To access reports, you must be an Admin user, or you must have the [Can access company reports](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedMembership Payments ReportLink copied The **Membership Payments** report includes payments for new memberships and membership renewals. The table below provides more information on the different columns in the **Membership Payments** report. | Column | Description | | --------- | ------------------------------------------------------------------- | | **Name** | The name of the membership. | | **Total** | The number of payments for new memberships and membership renewals. | | **New** | The number of payments for new memberships. | | **Taxes** | The amount of tax that was collected. | | **Sales** | The membership sales total. | ## Link copiedMembership Service Usage ReportLink copied The **Membership Service Usage** report includes details for used membership services. The table below provides more information on the different columns in the **Membership Service Usage** report. | Column | Description | | -------------- | ---------------------------------------------- | | **Date** | The date the membership was used. | | **Sale #** | The sale where the membership was used. | | **Client** | The client who used the membership. | | **Membership** | The name of the membership. | | **Service** | The service for which the membership was used. | | **Value** | The value of the applied membership. | ## Link copiedMemberships Started ReportLink copied The **Memberships Started** report includes **new** memberships that were started within the selected time period. This does not include membership renewals. The table below provides more information on the different columns in the **Memberships Started** report. | Column | Description | | --------------------- | ----------------------------------------------------------------------------- | | **Start Date** | The date the membership was started. | | **Client** | The client who purchased the membership. | | **Phone** | The client’s phone number. | | **Email** | The client’s email address. | | **Membership Plan** | The name of the membership. | | **Membership Status** | The [status](/learn/what-do-the-membership-statuses-mean/) of the membership. | ## Link copiedMemberships Cancellations ReportLink copied The **Memberships Cancellations** report includes canceled memberships within the selected time period. The table below provides more information on the different columns in the **Memberships Cancellations** report. | Column | Description | | ------------------- | ---------------------------------------- | | **Started** | The date the membership was started. | | **Client** | The client who purchased the membership. | | **Phone** | The client’s phone number. | | **Email** | The client’s email address. | | **Membership Plan** | The name of the membership. | | **Canceled On** | The date the membership was canceled. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/navigating-and-filtering-the-sales-page/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Completing Sales & Checkouts](/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/) # Navigating the Sales App - - - The **Sales** app lists all closed and open sales, and it allows you to [complete a checkout without an appointment](/learn/start-a-checkout-without-an-appointment/). The date listed for each sale is used for reporting purposes. You can use the "..." menu to change this date if needed. You can also use the "..." menu to add sale notes, reopen sales, send receipts to clients, and more. ## Link copiedExporting the sales listLink copied If you are an Admin user, you can export the sales list as a CSV file by selecting **Options > Download**. **Note: ** The export option is only available on desktop and is not available in the mobile app. ## Link copiedFiltering the sales listLink copied To filter the sales list, select the **Options** menu. Adjust the filters as needed and select **Apply**. To reset the default filters, select **Options > Reset to default filters**. ## Link copiedViewing and exporting the transactions listLink copied To view transactions, open the **Sales** app and select **Options > View Transactions**. **Note: ** You can also view transactions by opening the **Settings** app and going to **Payments & Checkout > Payment Accounts > View transactions**. If you are an Admin user, you can export the transactions list as a CSV file by selecting **Options > Download**. **Note: ** The export option is only available on desktop and is not available in the mobile app. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/navigating-the-client-list/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client List](/learn/help-articles/clients/clients-list/) # Navigating and Exporting the Client List In the **Clients** app, you can manage your client list, including: - Add new clients - Search for existing clients - View client details, such as contact information and client notes - Export your client list Depending on your [permissions](/learn/staff-member-permissions/), you may not have access to the **Clients** app, and you may not have access to all clients, client details, or the ability to export the client list. ## Link copiedNavigating the client listLink copied To view the client list, open the **Clients** app. To filter and sort the client list, select **Options**. Update the filters and your sorting preference as needed and select **Apply**. The **Options** menu allows you to filter the client list in several different ways, including: - View clients whose last appointment was more than a certain number of days ago. - View clients who have or do not have a future appointment. - View clients who have had specific services in the past. - View clients with a specific tag. ## Link copiedExporting your client listLink copied To export your client list, open the **Clients** app and select **Options**. Update the filters if needed and select **Download** to export the client list as a CSV file. Exporting the client list as a CSV file allows you to see additional details about each client. For example, you will be able to see the client's total amount spent, including their total amount spent year-to-date. **Note: ** The export option is only available on desktop and is not available in the mobile app. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/offers-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Offers Reports If the [Offers](/learn/help-articles/offers/) app is enabled for your account, the following Offers reports are available in the **Reports** app. To access reports, you must be an Admin user, or you must have the [Can access company reports](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedOffers Usage ReportLink copied The **Offers Usage** report includes offers usage details, including sale #, usage date, and applied discount amount. The table below provides more information on the different columns in the **Offers Usage** report. | Column | Description | | -------------------------------- | -------------------------------------------- | | **Sale #** | The sale where the offer was used. | | **Date** | The date the offer was used. | | **Client** | The client who used the offer. | | **Offer** | The name of the offer. | | **Sale Total (Before Discount)** | The sale total before the offer was applied. | | **Applied Discount** | The applied discount amount. | | **Sale Total (After Discount)** | The sale total after the offer was applied. | ## Link copiedOffers Summary ReportLink copied The **Offers Summary** report includes a summary of which offers have been used. The table below provides more information on the different columns in the **Offers Summary** report. | Column | Description | | ------------- | ---------------------------------------- | | **Offer** | The name of the offer. | | **Code** | The offer code. | | **# Used** | The number of times this offer was used. | | **Discounts** | The total amount of applied discounts. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/online-booking-from-the-clients-perspective/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) [Using Online Booking](/learn/help-articles/online-booking/using-online-booking/) # Online Booking from the Client’s Perspective Online booking lets clients book online through your website or any other platform where your booking link is shared, such as Instagram or Facebook. - Online booking is completely login-free. There is no option for clients to create an account or log in, which ensures a quick and easy booking experience. - Existing clients have the option to verify their phone number via text message when booking online to pre-fill their information and use their credit card on file. ## Link copiedOnline booking from the client’s perspectiveLink copied The following examples show a client booking an appointment online. In the first example below, the client is a **new client**. Because they do **not** have a phone number on file, they are **not** given the option to verify their phone number via text message to pre-fill their information. In the second example below, the client is an **existing client**. Because they **do** have a phone number on file, they **are** given the option to verify their phone number via text message to pre-fill their information. - Existing clients can always choose not to verify their phone number (by selecting **Dismiss**) and still complete their booking. - When existing clients **do **choose to verify their phone number, their contact information will be pre-filled, and they’ll be able to use their credit card on file if needed. If they don’t have a card on file, they can enter one, and it will be saved so they can use it for future online bookings. Once a client verifies their phone number, they'll remain verified in their web browser for up to 30 days. **Note: ** If an existing client’s phone number matches multiple client profiles, such as family members who share contact information, the client will be able to select which client they are booking for after they verify the phone number. In the third example below, the client did not verify their phone number while booking. Because they entered a credit card to complete the booking, once the booking is complete, they can select **Save credit card** to verify their number via text message and save their card for future online bookings. If they verify their number, they'll remain verified in their web browser for up to 30 days. In the examples above, the client: - Has the option to buy a [gift card](/learn/how-to-sell-digital-gift-cards-online/), [package](/learn/selling-packages-online/), or [membership](/learn/selling-memberships-online/) online. - Customizes their service using [service customizations](/learn/help-articles/services/service-customizations/). - Agrees to your [cancellation policy](/learn/cancellations-and-rescheduling/). Clients are required to agree to your cancellation policy to book online. - Enters their credit card details. Clients can be required to enter their credit card details to book online, which can be helpful for [enforcing your cancellation policy](/learn/how-can-i-enforce-my-cancellation-policy/). - Has the ability to complete their [forms](/learn/help-articles/forms-and-charting/) once the booking is complete. After booking an appointment through online booking, clients will receive an [automated message](/learn/automated-messages-appointment-booked/) with their appointment details. Learn more about [setting up online booking](/learn/enabling-online-booking/) and [adjusting your online booking preferences](/learn/adjusting-online-booking-preferences/). ## Link copiedClient matching in online bookingLink copied When a client books an appointment through online booking, the client details they enter will be used to determine whether they are a new or existing client. Generally, clients will be considered existing clients if they enter the same email address **and** phone number that are in their client profile. Learn more about [sharing client details](/learn/online-booking-from-the-clients-perspective/#sharing-client-details) in online booking, such as family members who share contact information. ### Link copiedUpdating client detailsLink copied In the appointment details, the **Online booking details are different** section will display if the client entered any of the following details in online booking that are different from what is in their client profile: - First name - Last name - Email address - Phone number - Address If needed, you can select **Update client details** to update the client's profile with the details they entered in online booking. ### Link copiedSharing client detailsLink copied In the appointment details, the **Online booking details are different** section will display if the client entered any of the following details in online booking that are different from what is in their client profile: - First name - Last name - Email address - Phone number - Address If the client only entered a different **first** name, it may be because they booked using the same email address and phone number as a family member who is an existing client. In these cases, the appointment will be booked under the **family member's** existing profile. If needed, you can [edit the appointment](/learn/edit-an-appointment/) to change the assigned client, which can help keep each client's history separate and accurate. Family members may also be booked under another family member's existing profile if the other family member's profile only had an email address **or** phone number (not both). In these cases, the other family member's profile was assigned because the same email address or phone number was entered in online booking. If needed, you can [edit the appointment](/learn/edit-an-appointment/) to change the assigned client, which can help keep each client's history separate and accurate. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/packages-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Packages Reports - - - - If the [Packages](/learn/help-articles/packages/) app is enabled for your account, the following Packages reports are available in the **Reports** app. To access reports, you must be an Admin user, or you must have the [Can access company reports](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedPackage Usage ReportLink copied The **Package Usage** report includes package usage details. The table below provides more information on the different columns in the **Package Usage** report. | Column | Description | | ---------------- | ----------------------------------------------------------------------------------------------------------------- | | **Date** | The date the package was used. | | **Sale #** | The sale where the package was used. | | **Client** | The client who used the package. | | **Package** | The name of the package. | | **Created Date** | The date the package was created. Includes packages that were [added manually](/learn/manually-adding-packages/). | | **Service** | The service for which the package was used. | | **Value** | The value of the applied package. | ## Link copiedOutstanding Packages ReportLink copied The **Outstanding Packages** report includes outstanding package credits as of today. The table below provides more information on the different columns in the **Outstanding Packages** report. | Column | Description | | ----------------- | --------------------------------------------------- | | **Package** | The name of the package. | | **Purchase Date** | The date the package was purchased. | | **Client** | The client who purchased the package. | | **Email** | The client’s email address. | | **Phone** | The client’s phone number. | | **Remaining** | The number of remaining services in the package. | | **Amount** | The value of the remaining services in the package. | ## Link copiedPackage Sales ReportLink copied The **Package Sales** report includes quantities and sales totals of packages. The table below provides more information on the different columns in the **Package Sales** report. | Column | Description | | --------------- | -------------------------------------------------------------------- | | **Name** | The name of the package. | | **# Packages** | The number of packages sold. | | **Adjustments** | The adjustments that were made to the default price during checkout. | | **Taxes** | The amount of tax that was collected. | | **Sales** | The package sales total. | ## Link copiedPackage Sales Details ReportLink copied The **Package Sales Details** report includes details for each package sale. Download the Excel report to see client emails. The table below provides more information on the different columns in the **Package Sales Details** report. | Column | Description | | ----------------- | ------------------------------------------------ | | **Sale #** | The sale where the package was sold. | | **Sale Date** | The date of the sale where the package was sold. | | **Client** | The client who purchased the package. | | **Package Name** | The name of the package. | | **Price** | The price of the package. | | **Sold By Staff** | The staff member who sold the package. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/pause-and-resume-a-clients-membership/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Client Memberships](/learn/help-articles/memberships/managing-clients-memberships/) # Pause and Resume a Client’s Membership Pausing memberships gives clients more flexibility with managing their membership payments, and it also allows clients to **change their membership billing date**. When a paused membership resumes, the membership billing date may change, depending on the date the membership resumes. When a membership is paused: - The client will **not** be charged until the membership resumes. - The client **will** be able to redeem any remaining membership services until the services expire. - The client **will not** be able to redeem any product or service discounts included in their membership, or any [offers](/learn/creating-an-offer/) limited to clients with active memberships. To pause and resume client memberships, you must be an Admin user, or you must have the [Can manage memberships](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedPausing membershipsLink copied To pause a client's membership, [open the client's membership details](/learn/how-to-find-a-clients-membership/). Select **Pause** from the "..." menu and specify the duration of the pause. - **Pause indefinitely:** Select this option to pause the membership indefinitely. It will remain paused until it is resumed by a staff member. - **Pause until a specific date:** Select this option to pause the membership and automatically resume it on a specific date. **This date will become the new membership billing date**. Once the membership is paused, the client will receive an email confirmation. This email will only be sent if the membership was active when it was paused. ## Link copiedResuming membershipsLink copied To resume a client’s paused membership, [open the client's membership details](/learn/how-to-find-a-clients-membership/). Select **Resume/Modify Pause** from the "..." menu and specify when to resume the membership. - **Resume now:** Select this option to resume the membership and charge the client immediately. - **Pause indefinitely:** If the membership is paused until a specific date, you can select this option to pause the membership indefinitely instead. - **Pause until a specific date:** If the membership is paused until a specific date, you can change the date as needed. If the membership is paused indefinitely, you can select this option to automatically resume the membership on a specific date instead. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/payment-accounts/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Accounts](/learn/help-articles/payments/payment-accounts/) # Payment Account Basics To view and manage your payment accounts, you must be an Admin user, or you must have the [Can manage payment accounts](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Settings** app and go to** Payments & Checkout > Payment Accounts**. ## Link copiedPrimary accountLink copied The primary account is the default payment account used to accept payments for the business. All card transactions will be processed using this payment account. Most businesses only need one primary account to process payments. Learn how to [set up your primary account](/learn/signing-up-for-payment-processing/). ## Link copiedAdditional payment accountsLink copied Additional payment accounts can be used to automatically direct payments to a payment account owned by a staff member. This is helpful for businesses that do not handle payments for [independent contractors or booth renters](/learn/transitioning-to-booth-renter-model/). With this setup, staff members can have their own payment accounts and payment processors. Any checkout with the assigned staff member automatically directs payment to that staff member's payment account. Learn how to [set up a payment account for a staff member](/learn/how-to-set-up-a-payment-account-for-a-staff-member/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/payment-disputes/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Payment Disputes - - - - A dispute (also known as a chargeback) occurs when a client (i.e. cardholder) contacts their bank or credit card company to question or reverse a charge from your business on their credit card. ## Link copiedUnderstanding the timeline of a dispute & your optionsLink copied Here is a summary that outlines the timeline of a dispute and your options: 1. The client (i.e. cardholder) contacts their bank or credit card company to question or reverse a charge from your business on their credit card. 2. The client’s bank or credit card company will immediately reverse the charge and withdraw the funds from your payment account. The client’s bank or credit card company will also charge you a dispute fee and withdraw that fee from your payment account. This dispute fee does not come from the Mangomint team (we do not determine or control this fee). 3. The Mangomint team will contact you directly through chat support to guide you through your dispute options. You can decide to **accept the dispute **and allow the client to keep the funds, or **fight the dispute **(most common). You will have **10 days **to let the Mangomint team know whether you would like to accept or fight the dispute. If you do not let us know within 10 days how you would like to proceed, you will automatically lose the dispute, and the client will keep the funds. This outcome is final. 4. If you choose to fight the dispute, the Mangomint team will work with you to [gather evidence](/learn/payment-disputes/#gathering-evidence-to-fight-a-dispute) and build a strong case that can help increase your chance of winning the dispute. 5. If you chose to fight the dispute, the client’s bank or credit card company will review your evidence and [determine the outcome](/learn/payment-disputes/#determining-the-outcome-of-a-dispute) of the dispute within several weeks. ## Link copiedGathering evidence to fight a disputeLink copied If you choose to fight a dispute, the Mangomint team will work with you to gather evidence and build a strong case that can help increase your chance of winning the dispute. Because banks and credit card companies often default to protecting their cardholders, the more detailed evidence you can provide, the better your chance of winning the dispute. Evidence that can help you win a dispute includes: - Documentation stored in Mangomint, including policies, appointment records, communication history, receipts, etc. The Mangomint team will help you gather this information. - Printed and signed documentation, including credit card receipts, service agreements, and contracts. - Screenshots of client communication history before and after the service, including texts and emails that may have been sent outside of Mangomint. - Photos, videos, and security camera footage of the service being provided. - Proof that the cardholder was the person who received the service. - A written statement from you explaining the charges and describing the situation, including the timeline of events. ## Link copiedDetermining the outcome of a disputeLink copied If you choose to fight a dispute, the client’s bank or credit card company will review your evidence and determine the outcome of the dispute within several weeks. While we will always advocate for you, if the client’s bank or credit card company determines you’ve lost the dispute, their decision is final. Whether you win or lose a dispute, the client’s bank or credit card company’s dispute fee is non-refundable and will not be returned to you. The outcome of a dispute is always **final**. This means that once an outcome is decided, it **cannot** be changed. ## Link copiedProtecting your revenue from disputesLink copied While there is no way to entirely prevent disputes, here are some steps you can take to help protect your revenue from disputes and ensure you have strong evidence to fight disputes if they occur: - Require clients to agree to your [cancellation policy](/learn/cancellations-and-rescheduling/). If clients will be charged for no-shows and cancellations, make sure that is clearly stated in your cancellation policy. If you allow clients to cancel their own appointments (i.e. self-cancellations), we recommend ensuring your self-cancellation settings match what is stated in your cancellation policy. - Require clients to sign [documentation](/learn/best-practices-credit-card-payments/#large-transactions) for large transactions. - Collect credit card payments [in person](/learn/best-practices-credit-card-payments/#card-present-transactions) instead of online or with a credit card on file. Transactions where a card is used in person are less likely to be disputed** **than transactions where a card is not used in person. - Process [refunds](/learn/help-articles/sales-and-checkout/refunds/) in a timely manner. We recommend refunding to the client's original payment method to help minimize the risk of a dispute. - Cancel recurring payments (such as [memberships](/learn/cancel-a-clients-membership/)) in a timely manner according to the cancellation date requested by the client. The following resources are also available: - [Best Practices: Credit Card Payments](/learn/best-practices-credit-card-payments/) - [How to recognize and prevent fraud with online sales](/blog/how-to-recognize-and-prevent-fraud-with-online-sales/) If you have any questions about disputes, please reach out to chat support. We are always here to help you. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/payment-processing-balances-and-payouts/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Payment Processing: Balance & Payouts - - - To view your current balance and payouts, open the **Settings** app and select **Payments & Checkout > Payment Accounts > Manage account**. ## Link copiedCurrent balanceLink copied The **Current balance** is the sum of all payments that have not yet been paid out. These funds should appear in your bank account according to the [payout schedule](/learn/payment-processing-payout-schedule/). ## Link copiedPayoutsLink copied You can view your payouts that are in progress, completed, or failed. Use the dropdown menu to view payouts from a specific time period. Once a payout begins, the funds in the payout are no longer included in the **Current balance**. Learn how you can [update your bank account information for your payouts](/learn/payment-processing-update-account-details/). ## Link copiedViewing transactions and feesLink copied To view transactions and fees, select **View details** next to a payout. The **Summary** tab includes a breakdown of transactions, fees, and refunds. **Note: ** Fees from refunded transactions will be returned to your account. The **Transactions** tab includes all credit card transactions processed for the payout period. Use the hyperlinked sale or transaction to refer to a specific transaction. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/payment-processing-monthly-summaries/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Payment Processing: Monthly Summaries Monthly summaries include the starting and ending balance for the month, monthly payouts, individual transactions, fees, and refunds. To view your monthly summaries, open the **Settings** app and select **Payments & Checkout > Payment Accounts > Manage account**. Select **View details** next to a monthly summary to view the details. The **Summary** tab includes a breakdown of transactions, fees, and refunds. The **Payouts** tab includes a breakdown of your payouts. The **Transactions** tab includes a list of transactions for the given month. Use the hyperlinked sale or transaction to refer to a specific transaction. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/payment-processing-payout-schedule/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Payment Processing: Payout Schedule A payout is the transfer of funds from your payment account to your bank account. ## Link copiedPayout scheduleLink copied Mangomint's integrated payment processing has next-business-day deposits. There is also a two-day deposit time for transactions that occur before a holiday. | Batch Day | Deposit Day | Duration | | --------- | ----------- | -------- | | Monday | Tuesday | 1 Day | | Tuesday | Wednesday | 1 Day | | Wednesday | Thursday | 1 Day | | Thursday | Friday | 1 Day | | Friday | Monday | 3 Days | | Saturday | Tuesday | 3 Days | | Sunday | Tuesday | 2 Days | To see when your payments are closed out and scheduled for the next payout, open the **Settings** app and select** Payments & Checkout > Payment Accounts > Manage account**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/payment-processing-update-account-details/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Payment Processing: Update Account Details This article covers how to update your account details for your [primary payment account](/learn/payment-accounts/#primary-account). If you are a staff member with your own payment account, learn how you can [update your payment account details](/learn/how-to-sign-up-for-a-payment-account-for-staff-members/#managing-your-payment-account). ## Link copiedUpdating your business details or personal informationLink copied To update your business details or personal information for your payment account, you must be an Admin user, or you must have the [Can manage payment accounts](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Settings** app and go to** Payments & Checkout > Payment Accounts > Manage account**. Select **Change bank account or legal details** to access your Stripe Express account. In your Stripe Express account, select **Settings**. In the **Business details** section, select **Edit** to update your business details or personal information. Stripe requires the following information: - Date of birth - Physical address - Phone number - Last four of SSN - U.S. customers: EIN - Canadian customers: BN (Business Number) or NEQ (Quebec customers only) **Important: ** The combination of your Legal Business Name and EIN must exactly match the one listed on your IRS documents. ## Link copiedUpdating your bank account information for your payoutsLink copied To update your bank account information for your [payouts](/learn/payment-processing-balances-and-payouts/), you must be an Admin user, or you must have the [Can manage payment accounts](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Settings** app and go to** Payments & Checkout > Payment Accounts > Manage account**. Select **Change bank account or legal details** to access your Stripe Express account. In your Stripe Express account, select **Settings**. In the **Payout details** section, select **Edit** to update your bank account information. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/payment-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Payment Reports - - - - - This article covers the Payment reports available in the **Reports** app. To access reports, you must be an Admin user, or you must have the [Can access company reports](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. In the **Payment Summary** and **Payment Details** reports, payments and refunds are included based on the date they occurred. In most cases, payments occur on the sale date, but the payment may occur on a different date if: - A deposit was collected before the appointment and the sale was closed on a later date - The sale was reopened on a different date and another payment was added - The sale date is changed after the payment is completed ## Link copiedPayment Summary ReportLink copied The **Payment Summary** report includes quantities and totals of payments by [payment method](/learn/payment-types/). This report also includes membership usage, package usage, and refunds. - **Credit Card (in-person):** Transactions where a card is used in person (tap, insert, or swipe). - **Credit Card (virtual):** Transactions where a card is not used in person (cards on file, deposits, [Self Checkout](/learn/client-self-check-out/), [Express Booking™](/learn/help-articles/calendar/express-booking/)). The table below provides more information on the different columns in the **Payment Summary** report. | Column | Description | | ------------------ | ----------------------------------------------------- | | **Payment Method** | The payment method that was used. | | **# Payments** | The number of completed payments. | | **Amount** | The payment total. | | **Other** | Specifies membership or package usage. | | **Usages** | The number of times a membership or package was used. | | **Amount** | The value of the applied memberships or packages. | ## Link copiedPayment Details ReportLink copied The **Payment Details** report includes details such as payment method, payment amount, and refunds. Download the Excel report to see additional details, including services, products, packages sold, card brand (e.g. Visa), processing cost, and sale notes. The table below provides more information on the different columns in the **Payment Details** report. | Column | Description | | ------------------- | ----------------------------------------------------------------------- | | **Sale #** | The sale where the payment was completed. | | **Date** | The date the payment was completed. | | **Client** | The client who completed the payment. | | **Staff Member(s)** | The staff members assigned to the sale where the payment was completed. | | **Amount** | The payment total. | | **Payment Method** | The payment method that was used. | | **Payment Account** | The [payment account](/learn/payment-accounts/) that was used. | | **Sale Total** | The sale total. | ## Link copiedCash Drawer Activity ReportLink copied The **Cash Drawer Activity** report is available if the [Cash Drawer](/learn/help-articles/payments/cash-drawer/) app is enabled. This report includes all cash payments and refunds, cash drawer pay-ins/pay-outs, and manual adjustments to the cash drawer. The table below provides more information on the different columns in the **Cash Drawer Activity** report. | Column | Description | | ----------- | ---------------------------------------------------------------------------------------------------------------------------- | | **Date** | The date the cash drawer activity occurred. | | **Type** | The type of cash drawer activity that occurred. | | **Details** | The details of the cash drawer activity. Includes sale number and descriptions entered for cash drawer pay-ins and pay-outs. | | **Amount** | The cash drawer activity amount. | ## Link copiedDeposits Collected ReportLink copied The **Deposits Collected** report includes deposits collected via [online booking](/learn/help-articles/online-booking/) or [Express Booking™](/learn/help-articles/calendar/express-booking/). The table below provides more information on the different columns in the **Deposits Collected** report. | Column | Description | | ------------------- | -------------------------------------------------------------- | | **Payment Date** | The date the deposit was collected. | | **Sale #** | The sale where the deposit was collected. | | **Client** | The client who paid the deposit. | | **Payment Account** | The [payment account](/learn/payment-accounts/) that was used. | | **Deposit Amount** | The deposit amount. | ## Link copiedDeposits Used ReportLink copied The **Deposits Used** report includes used deposits based on their associated sale date. The table below provides more information on the different columns in the **Deposits Used** report. | Column | Description | | ------------------- | -------------------------------------------------------------- | | **Sale Date** | The date of the sale where the deposit was collected. | | **Sale #** | The sale where the deposit was collected. | | **Client** | The client who paid the deposit. | | **Payment Account** | The [payment account](/learn/payment-accounts/) that was used. | | **Deposit Amount** | The deposit amount. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/payment-types/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Basics](/learn/help-articles/payments/basics-payments/) # Payment Types - - - - - - - - - - This article covers the different payment methods available for completing a checkout. ## Link copiedFront DeskLink copied Use the **Front Desk** button to [take payments with the Front Desk Display](/learn/how-to-take-payments-with-the-front-desk-display/). Works with Apple Pay and Google Pay. ## Link copiedCard ReaderLink copied Use the **Card Reader** button to [take payments with a card reader connected directly to your iPhone or iPad](/learn/how-to-take-payments-with-the-card-reader-direct-connection/). Works with Apple Pay and Google Pay. ## Link copiedSelf CheckoutLink copied Use the **Self Checkout** button to allow clients to complete the checkout process directly on their phone. Clients will be sent a text message with a link to add a tip, complete the payment, and view their receipt. [Learn more about Client Self Checkout](/learn/client-self-check-out/). ## Link copiedCredit CardLink copied Use the **Credit Card** button to [charge the client's card on file or add a new card on file](/learn/how-to-charge-cards-on-file/). ## Link copiedCashLink copied Use the **Cash** button to [take cash payments](/learn/calculating-change-for-cash-transactions/). If the [Cash Drawer](/learn/help-articles/payments/cash-drawer/) app is enabled, all cash payments (including partial cash payments) will automatically update the current cash drawer count. **Note: ** Mangomint does not trigger cash drawers to physically open. ## Link copiedCheckLink copied Use the **Check** button to take check payments. Admin users can enable or disable this button in [Payments & Checkout settings](/learn/advanced-settings-payments-checkout/). ## Link copiedGift CardLink copied Use the **Gift Card** button to [take gift card payments](/learn/how-to-use-redeem-a-gift-card-during-checkout/). ## Link copiedAccount BalanceLink copied Use the **Account Balance** button to take client account balance payments. [Learn more about client account balances](/learn/help-articles/clients/client-account-balances/). ## Link copiedCustom ButtonsLink copied You can add [custom payment buttons](/learn/advanced-settings-payments-checkout/) as needed, such as Venmo, PayPal, or other electronic payment apps. Custom buttons can help you track [non-integrated payment options](/learn/how-to-use-non-integrated-payment-processors/). ## Link copiedOtherLink copied Use the **Other** button to track any other payment type. When using this button, you can add a note about the payment type that was used. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/payroll-accounts/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) # Adding Payroll Accounts If you have multiple legal entities (e.g. EINs) and you would like to use Payroll Processing, you will need to create a different **payroll account** for each entity. For example, if you have three different legal entities, you will need to create three payroll accounts. When creating a payroll account, you must assign [locations](/learn/business-setup-locations/) to the payroll account. You can assign multiple locations to the same payroll account if you have multiple locations under the same legal entity. ## Link copiedAdding payroll accountsLink copied The number of payroll accounts you can add is the same as the number of physical and virtual locations you have. For example, if you have five locations, you can have a maximum of five payroll accounts. After [signing up for Payroll Processing](/learn/signing-up-for-payroll-processing/) for your first legal entity, you can add another payroll account if you are an Admin user. Open the **Settings** app and go to** Business Setup > Payroll >** **Add payroll account**. Select the location(s) that will use this payroll account and select **Continue** to create the account. If you need to change the assigned locations for a payroll account, select **Assign locations** from the three-dot menu. To rename a payroll account, select **Rename** from the three-dot menu. This is helpful if you'd like to give each payroll account a custom name. Once you've added multiple payroll accounts and assigned the correct locations to each account, **each payroll account** must be signed up for Payroll Processing. Select **Manage account >** **Sign up now** for each payroll account to begin the [signup process](/learn/signing-up-for-payroll-processing/). **Note: ** Payroll Processing costs $50/mo + $8/mo per worker. If you use multiple payroll accounts, each payroll account signed up for Payroll Processing costs $50/mo + $8/mo per worker. Once each payroll account is signed up for Payroll Processing and completed onboarding, open the** Staff Members** app and select the** Compensation** tab. Make sure the correct [compensation](/learn/help-articles/staff-members/staff-compensation/) is set up for any staff members who work at multiple locations assigned to different payroll accounts. You can also select the** Services** tab in the **Staff Members** app to set commission overrides for specific payroll accounts if needed. After setting up staff member compensation, you can [run payroll](/learn/running-payroll-in-mangomint/) for each payroll account. If a staff member works at multiple locations assigned to different payroll accounts, you will need to run payroll for each payroll account to pay the staff member everything they earned across those locations. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/payroll-report/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) [Running Payroll](/learn/help-articles/payroll-processing-for-employers/running-payroll/) # Payroll Report - - - - The Payroll report is available at no extra charge, even if your subscription does not include the [Payroll Processing](/learn/help-articles/payroll-processing-for-employers/) add-on. The Payroll report includes all **closed sales** with a **sale date** in the selected time period. The sale date may be different than the date the sale was closed if you: - Manually change the sale date after the sale is closed. - Require a [full payment](/learn/how-to-require-a-prepayment-for-online-booking/) in online booking and close the sale on a later date. The sale date is the date the sale was closed, not the date the full payment was collected in online booking. To learn more about the Payroll report, [watch our on-demand Payroll Report video](/videos/feature-spotlight-payroll-reporting/). ## Link copiedGenerating the Payroll reportLink copied To generate the Payroll report, you must be an Admin user, or you must have the [Can view Payroll app](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Payroll** app. Specify the parameters for the report (time period, staff, etc.) and select **Generate report**. Once the report is generated, you can select a specific day that a staff member worked to view the details for that day. Learn more about [generating the Payroll report if your account is signed up for Payroll Processing](/learn/running-payroll-in-mangomint/). To adjust the Payroll report settings, select **Options**. The following settings are available: - **Include all staff members:** Enable this toggle to show all staff members for the selected time period, regardless of whether they have any compensation data. - **Include days with no compensation:** Enable this toggle to show all days for the selected time period, regardless of whether there is any compensation for that day. - **Expand all sections:** Enable this toggle to show the expanded view of the Payroll report including all staff and day details. ## Link copiedPay adjustmentsLink copied Pay adjustments allow you to quickly adjust a staff member’s total compensation without having to update any specific sales. Pay adjustments can be helpful if you’d like to give a staff member a bonus. You can also add a negative pay adjustment to deduct a specific amount from a staff member’s pay. ### Link copiedAdding a pay adjustmentLink copied To add a pay adjustment, you must be an Admin user, or you must have the [Can manage payroll adjustments](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Select the "+" button in the **Pay Adjustments** column and select a date for the pay adjustment. Enter the pay adjustment details and select **Add**. Once the pay adjustment is added, the staff member’s total compensation is updated in the report. The table below outlines which columns in the report are affected by the different pay adjustment types. If you use [multiple payroll accounts](/learn/payroll-accounts/), the pay adjustment will only apply to the payroll account selected for the Payroll report. | Pay adjustment type | Description | | ---------------------- | ------------------------------------------------------------- | | **Pay adjustment** | Affects the **Pay Adjustments** column in the Payroll report. | | **Bonus** | Affects the **Pay Adjustments** column in the Payroll report. | | **Service commission** | Affects the **Service Comp** column in the Payroll report. | | **Product commission** | Affects the **Product Comp** column in the Payroll report. | | **Tips** | Affects the **Tips** column in the Payroll report. | | **Reimbursement** | Affects the **Pay Adjustments** column in the Payroll report. | ## Link copiedDownloading the Payroll reportLink copied After generating the Payroll report, select **Download Report** to download the report as a PDF or Excel file. - Enable the **Include sales totals** toggle to include the **Service Sales** and **Product Sales **columns. - Enable the **Include detailed view** toggle to include details for each day such as clients, services, products, and price changes made during checkout. ## Link copiedPayroll Report columnsLink copied The table below provides more information on the different columns in the Payroll report. | Column | Description | | ------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Hours** | The number of hours the staff member worked. Does not include [unpaid tasks](/learn/set-up-the-time-clock-and-assign-pins-to-staff/). | | **Blocked** | The number of hours that were [blocked](/learn/help-articles/calendar/time-blocks/) on the calendar. | | **Hourly Comp** | The staff member’s hourly compensation, excluding overtime calculations. Hourly compensation is pulled from the scheduled hours of the staff member unless the [Time Clock](/learn/help-articles/staff-members/time-clock/) app is enabled. If it is enabled, compensation is pulled from the hours the staff member clocked in and out. | | **Services** | The number of services the staff member completed. | | **Service Sales** | The staff member’s service sales total. | | **Deductions** | The pre-commission and post-commission deductions for the staff member’s completed services, including [service customizations](/learn/help-articles/services/service-customizations/). | | **Service Comp** | The staff member’s service compensation. Includes **Service commission** pay adjustments. | | **Products** | The number of products the staff member sold. | | **Product Sales** | The staff member’s product sales total. A product sale will not be included if there is no staff member assigned or there was no commission set when the product was sold. | | **Product Comp** | The staff member’s product compensation. Includes **Product commission** pay adjustments. | | **Tips** | The amount of tips the staff member received. Includes **Tips** pay adjustments. | | **Pay Adjustments** | The amount of **Pay adjustment**, **Bonus**, and **Reimbursement** pay adjustments made to the staff member’s compensation. | | **Total** | The staff member’s total compensation. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/price-changes-2026/ [Home](/learn/) [Mangomint Subscription](/learn/help-articles/mangomint-subscription/) # Pricing Changes (August 2026) - - - We want to make Mangomint affordable for everyone and allow as many people as possible to access the full suite of features available. **On August 1, 2026**, all customers moved to our new and simpler pricing: $120/mo per location and $10/mo per user. Three add-ons are available: phone, marketing, and payroll. Everything else is included. ## Link copiedWhat changedLink copied Previously, Mangomint offered three different plans: Essentials, Standard, and Unlimited. Each came with its own set of features, limits on the number of service providers, and different pricing for additional locations. **Now, there is only one simple plan for all Mangomint customers that provides access to all core features of the platform**, such as [Express Booking™](/learn/help-articles/calendar/express-booking/), [Memberships](/learn/help-articles/memberships/), [Virtual Waiting Room](/learn/help-articles/calendar/waiting-room/), and [HIPAA Compliance](/learn/hipaa-compliance/) (requires signing a BAA). In addition, we also simplified the add-ons available: - [Forms & Charting](/learn/help-articles/forms-and-charting/)** **is now included for free and available to every customer. - [Web Chat](/learn/help-articles/web-chat/), which was previously part of the Connect add-on, is now included for free and available to every customer. - All previously paid integration add-ons ([Shopify](/learn/shopify-integration/), [Webhooks](/learn/webhooks-integration/), etc.) are now free and available to every customer. - **Connect **became **Phone**,** **and the price changed from $75/mo (+ $25/mo for additional locations) to $70/mo per line. - There is now a **new, lower-priced tier available for **[**marketing credits**](/learn/marketing-credits/)** **(usable with the [Campaigns](/learn/help-articles/campaigns/)** **and [Flows](/learn/help-articles/automated-flows/)** **features) starting at $30/mo. ## Link copiedMangomint's new pricingLink copied Mangomint subscription pricing is based on the number of locations and users: - **$120/mo per location** - **$10/mo per user **(deactivated and archived users are not counted) All core features are included for everyone. In addition, three paid add-ons are available: - **Phone: **Includes unlimited calls and texts for $70/mo per line. Rates apply for [outbound international calls](/learn/international-calling/). - **Marketing: **Pricing is based on the volume of marketing emails and text messages and measured with [credits](/learn/marketing-credits/). Plans start at $30/mo. - **Payroll Processing: **Full-service [payroll processing](/learn/help-articles/payroll-processing-for-employers/) is available for $50/mo [per payroll account](/learn/payroll-accounts/) + $8/mo per worker. ## Link copiedFAQsLink copied - Link copied ###### How much will I pay now? The new pricing went into effect on **August 1, 2026** for all customers, and you can see the details above. If your new pricing came out higher than what you were previously paying, the price for your new plan did not change. We gave you credit for extra users to match your previous price. - Link copied ###### What if my new pricing is higher? We grandfathered all existing customers for whom the price would have increased on their previous level. An email announcement was sent to every Admin on your account with further details. If you have any questions about it, please contact support. - Link copied ###### What if my new pricing is lower? We hope you enjoy the extra cash! 😊 - Link copied ###### How much will I pay if I'm a solo provider? If you are a solo provider, you would pay $130/mo ($120 + $10), excluding any add-ons. - Link copied ###### Who counts as a user? A user is anyone who is not [deactivated or archived](/learn/archiving-staff-members/), regardless of whether they are a service provider. - Link copied ###### Will users who work at multiple locations be charged twice? No, each user is only counted once, even if they're assigned to multiple locations. - Link copied ###### Are text messages included in the plan? Automated text messages, such as appointment confirmations and reminders, are always included. Text messaging (two-way, back-and-forth conversations with clients) is available with the Phone add-on. - Link copied ###### I used to have Connect, what changed? If you were previously subscribed to the Connect add-on, you were automatically subscribed to the new Phone add-on. The functionality did not change, but the price is now $70/mo per line instead of $75/mo (+ $25/mo for additional locations). - Link copied ###### Is my account HIPAA compliant now? Not automatically. If you need HIPAA compliance, you will need to sign a Business Associate Agreement (BAA). Please contact support for more details. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/print-appointment-details/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Appointments](/learn/help-articles/calendar/appointments/) # Print a Client's Appointment Details You can print a client's appointment details from the calendar. You can also print a list of a client's upcoming appointments from the client details. ## Link copiedPrint a client's appointment details from the calendarLink copied To print a client's appointment details, go to the calendar and select the appointment. Select **Print Details** from the "..." menu. The following information is included in the printout: - Client name and contact information - Last visit - Appointment details, including date, time, service, and service provider - Service purchase history - Product purchase history ## Link copiedPrint a client's upcoming appointmentsLink copied To print a list of a client's upcoming appointments, open the client details and select **Print Upcoming Appointments** from the "..." menu. The printout includes the date, time, service, and service provider for each upcoming appointment. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/processing-finishing-and-buffer-times/ [Home](/learn/) [Services](/learn/help-articles/services/) # Processing, Finishing, and Buffer Times - - - To enable processing, finishing, and buffer times for services, open the **Settings** app and select **Calendar & Appointments > Scheduling Options**. ## Link copiedBuffer timeLink copied Buffer time can be used if a service requires additional time before or after the service. For example, for massage services, you can use buffer time before the service to prepare the room and after the service to clean the room. Buffer time allows the service provider to be blocked for a longer period of time without changing the duration of the actual service. Clients will not be able to book appointments via online booking during the buffer times of existing appointments. [Learn how appointments with buffer time are displayed on the calendar](/learn/calendar-color-key-icons/). ## Link copiedProcessing & finishing timeLink copied During processing time, the client is occupied, but the service provider can be booked for other services. Processing time is usually followed by finishing time at the end of the service. This is useful in hair salons for color processing. For example, a **Partial Highlight** service could have the following settings: - **Duration: **30 minutes. This is the time it takes to apply the color. - **Processing time: **45 minutes. This is the time it takes for the color to develop. The service provider can wait or fit in another appointment. During processing time, the service provider can be booked for other services via online booking. - **Finishing time: **30 minutes. This is the time it takes to wash and blow-dry the hair. [Learn how appointments with processing time are displayed on the calendar](/learn/calendar-color-key-icons/). ## Link copiedAdding processing, finishing, or buffer time to a serviceLink copied To add processing, finishing, or buffer time to a service, open the** Services** app and select the service. In the **Details** tab, select **Edit**. Enable the **Has processing time** or **Has buffer time** toggles. Adjust the processing, finishing, or buffer time as needed and select **Save**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/product-returns/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Refunds & Returns](/learn/help-articles/sales-and-checkout/refunds/) # Completing a Product Return This article covers how to complete a **product return**. If you need to complete a **product exchange**, return the original product using the steps in this article, then [complete a new sale](/learn/start-a-checkout-without-an-appointment/) for the new product. ## Link copiedCompleting a product returnLink copied To complete a product return, open the **Sales** app and select the sale. Select **Refund** from the "..." menu. Select **Refund line items** and select **Continue**. Select the product to return and select **Continue**. Specify the return details and select **Continue**. - Enter the quantity being returned if multiple products were purchased. - Select **Edit **to enter the quantity that should be added back to your inventory count. - Select **Full refund **to fully refund the product, or **Partial refund **to partially refund the product. - Select whether to claw back product commission. - If you partially refund the product and choose to claw back commission, the staff member will only earn commission on the non-refunded amount. The adjusted commission amount will be reflected in the [Payroll report](/learn/payroll-report/) for the date the refund was completed, not the original sale date. Review the refund summary and select **Continue**. Choose **Select** next to the original payment method to complete the refund. You can also choose to complete the refund in a different way, such as cash or a gift card. After completing the refund, the original payment will appear in your reports on the original payment date. The refund will appear in your reports on the date the refund was completed. Once the product return is complete, the status of the sale will change to **Closed (Partially Refunded) **or **Closed (Refunded)**, depending on whether the sale is partially or fully refunded. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/rebook-an-appointment/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Appointments](/learn/help-articles/calendar/appointments/) # Rebook an Appointment Appointments can be rebooked (duplicated) in the following ways: - **Rebook directly after checkout: **When an appointment is checked out, you can rebook it directly after checkout. - **Rebook from the calendar: **Rebook appointments as needed from the calendar. - **Rebook from the client timeline: **Rebook appointments as needed from the client timeline. When an appointment is rebooked, the same client and service will be used. You can update any of the appointment details as needed before rebooking the appointment. **Note: ** Clients can also [rebook past services in online booking](/learn/rebooking-past-services-in-online-booking/). ## Link copiedRebooking an appointmentLink copied To rebook an appointment, begin the rebooking process from a completed checkout, the calendar, or client timeline, as shown below. Completed checkout: **Note: ** If you navigated away from the appointment after completing the checkout, the **Rebook Appointment** button will no longer be visible. Instead, you can rebook the appointment from the calendar or client timeline. Calendar: Client timeline: **Note: ** Only **past** appointments can be rebooked from the client timeline. Once you have started the rebooking process using one of the options shown above, select a date for the appointment. You can select a date manually on the calendar, or you can select one of the **quick navigation buttons** to automatically jump ahead a certain number of weeks. Learn how you can also [add or remove quick navigation buttons](/learn/scheduling-options/) if needed. **Note: ** The quick navigation buttons may vary slightly depending on whether you are in the **Day** view or **Week** view on the calendar, and whether you are rebooking an appointment from this week or a previous week. For example, if you are rebooking an appointment from a previous week in the **Week** view, you will see navigation buttons for **This week** and **Next week**. Once you have selected a date, click anywhere on the calendar to open the appointment details. Update any of the appointment details as needed before rebooking the appointment. Select **Book Appointment** to book the appointment. **Note: ** You can rebook an appointment multiple times for different dates, which is helpful for clients who would like to rebook their next few visits. If the client would like to visit regularly on a set schedule (e.g. once every 2 weeks), you can create a [repeating appointment](/learn/repeating-appointments/) instead. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/rebooking-past-services-in-online-booking/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) [Using Online Booking](/learn/help-articles/online-booking/using-online-booking/) # Rebooking Past Services in Online Booking Clients can view their past services in [online booking](/learn/online-booking-from-the-clients-perspective/), allowing them to easily rebook a service if needed. - **Create a faster booking experience for returning clients: **Repeat clients who book the same service regularly can see their previous service and quickly rebook it without having to start from scratch every time. - **Give clients more visibility into their service history: **When a client is rebooking a service, they can view which service providers they’ve seen before, allowing them to easily select their preferred provider. - **Make booking easier with pre-filled selections: **Clients don’t have to remember which service they received in the past—when rebooking, the service and [service customizations](/learn/help-articles/services/service-customizations/) will be pre-selected. ## Link copiedRebooking past services in online bookingLink copied To rebook a past service in online booking, the client will select **Rebook a past service**. The client will be prompted to verify their phone number via text message. Once their phone number is verified, the client will see a list of their past services and can choose which one to book again. If you have multiple [locations](/learn/business-setup-locations/), the client will only see services received at this location. For each service in the list, the client will be able to see: - The name of the service and [service customizations](/learn/help-articles/services/service-customizations/). - The date when they last received that service. - How many times they’ve received that service. - The service price. This will reflect the **current **service price, not the price the client paid in the past. Services and service customizations will **not** be shown if they are no longer offered or are not [enabled for online booking](/learn/enable-services-for-online-booking/). Once a service is selected: - If the service has any pre-selected service customizations, the client can change them as needed. - The client will see a **Booked before **badge next to any service provider they’ve seen before, allowing them to select their preferred provider. After selecting a service provider, the client will select a date and time for their appointment and complete their booking as they normally would. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/receive-a-purchase-order-delivery/ [Home](/learn/) [Products & Inventory](/learn/help-articles/products-and-inventory/) [Purchase Orders](/learn/help-articles/products-and-inventory/purchase-orders/) # Receiving a Purchase Order Delivery After receiving a partial or full shipment from your supplier, you will need to update your purchase order with the shipment quantity for your inventory to be properly updated. ## Link copiedReceiving partial deliveriesLink copied Partial deliveries can happen when products are out of stock, or the supplier sends products in multiple shipments. To receive a partial delivery, open the **Purchase Orders** app and select the purchase order. In the **Received** column, enter the quantity received per product and select **Save**. Your product inventory will be updated automatically. Repeat these steps as you receive the other shipments. Then, close the purchase order once all products are received by selecting **Close** from the "..." menu. ## Link copiedReceiving full deliveriesLink copied To receive a full delivery, open the **Purchase Orders** app and select the purchase order. Select** Receive All & Close >** **Confirm**. Once closed, the purchase order will be marked as **Fully received**, and all product inventory will be updated. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/receiving-phone-calls/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Managing Phone Calls](/learn/help-articles/phone-calls-and-texting/managing-phone-calls/) # Receiving Phone Calls - - - Phone calls can be received directly through the Mangomint mobile app. When a phone call is received, a staff member’s phone will ring if they: - Have the [Can make and receive calls](/learn/staff-member-permissions/) permission enabled in **Staff Member **settings. - Are logged in to the Mangomint mobile app. - Are [available for phone calls](/learn/managing-your-phone-call-availability/). ## Link copiedReceiving phone callsLink copied When a phone call is received: - If the caller is an **existing client**, their name will be displayed. For staff members who do **not** have the [Can view clients' last names](/learn/staff-member-permissions/) permission enabled, only the client's first name will be displayed. - If the caller is **not** a client, their phone number will be displayed. Once one staff member answers the phone call, all other staff members’ phones will stop ringing. If the phone call is answered while the phone is locked, staff members can tap **More > Open in Mangomint** to open the call in Mangomint. Once the call is opened in Mangomint, different call actions are available, including: - **Profile: **This button is available for **existing clients **and allows the staff member to view the client’s profile while on the call. - **New client: **This button is available for **non-clients **and allows the staff member to create a new client profile while on the call. While on a call, if you navigate away from the call and need to go back to it, tap the phone icon. ## Link copiedViewing live callsLink copied When a phone call is received in Mangomint, Admin users and staff members who have the [Can make and receive calls](/learn/staff-member-permissions/) permission enabled can view details about the live call, including the client's name and which staff member they are speaking with. [Learn how to view details about live calls](/learn/enabling-staff-members-for-phone-calls/#viewing-live-calls-available-staff-members). ## Link copiedSending phone calls to voicemailLink copied When a phone call is missed, it will go to voicemail. - Staff members can receive [notifications](/learn/staff-member-notifications/) when phone calls are missed and voicemails are received. - A conversation will be considered **open **if a phone call is missed or a voicemail is received. Learn more about [open conversations](/learn/viewing-conversations/). In addition to missed phone calls going to voicemail, phone calls will also go to voicemail if: - There are no staff members [available for phone calls](/learn/managing-your-phone-call-availability/). - The **Straight to Voicemail** or **Outside Business Hours Voicemail** settings are [enabled](/learn/updating-voicemail-settings/). Learn more about: - [Viewing a list of missed calls](/learn/international-calling/#viewing-your-phone-call-history-international-call-totals) - [Listening to voicemails](/learn/listening-to-voicemails/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/receiving-web-chat-messages/ [Home](/learn/) [Web Chat](/learn/help-articles/web-chat/) # Receiving Web Chat Messages Once web chat is [enabled on your website](/learn/enabling-web-chat/), website visitors can select the chat icon in the lower-right corner of your website to send a chat message. When a new website visitor opens your chat window, they will see a welcome message. You can [customize your welcome message](/learn/enabling-web-chat/) as needed. When a new website visitor sends their first chat message: - They will see an **estimated response time** message that lets them know you typically respond in minutes. This message also allows them to enter their phone number if they prefer to be contacted directly. You can [customize your estimated response time message](/learn/enabling-web-chat/) as needed. - If it is outside your [business hours](/learn/business-hours/), they will see an **outside business hours** message (if enabled) instead of your **estimated response time** message. This message also allows them to enter their phone number if they prefer to be contacted directly when the business is open. You can [customize your outside business hours message](/learn/enabling-web-chat/) as needed. When you reply to a web chat message, if the website visitor closed the chat window, the chat icon will display a badge to let them know you replied. Learn more about [replying to web chat messages](/learn/replying-to-web-chat-messages/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/refunding-a-deposit/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Refunds & Returns](/learn/help-articles/sales-and-checkout/refunds/) # Refunding a Deposit or Payment on an Open Sale If a deposit was collected for an appointment, you may need to refund the deposit if: - The appointment was canceled. - A membership, package, or discount applied during checkout resulted in a **negative **remaining balance. When refunding deposits or payments on open sales, you can: - Refund to the original payment method. - Refund to the client’s account balance. This allows you to [apply the deposit to another appointment or sale](/learn/use-a-clients-account-balance-as-a-payment-method/). ## Link copiedRefunding a deposit or payment on an open saleLink copied To refund a deposit or payment on an open sale, open the **Sales** app and select the open sale. Select **Refund** from the "..." menu next to the payment. Specify whether to refund the payment to the original payment method or to the [client's account balance](/learn/help-articles/clients/client-account-balances/). Select **Refund** to complete the refund. The original payment will appear in your reports on the original payment date. The refund will appear in your reports on the date the refund was completed. If there is no remaining total on the sale, select **Complete** to close the sale. The status of the sale will change to **Closed (Refunded)**. If there **is** a remaining total on the sale, but the sale is no longer needed, select the back arrow and select **Void** from the "..." menu to void the sale. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/refunding-a-single-payment/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Refunds & Returns](/learn/help-articles/sales-and-checkout/refunds/) # Refunding a Single Payment In addition to [completing refunds](/learn/completing-a-refund/) via the "..." menu for a sale, you can complete refunds via the "..." menu for single payments. This can be helpful for sales with [multiple payments](/learn/how-to-split-payments/). When refunding a single payment, you will **only** be able to refund to the original payment method or to the [client’s account balance](/learn/help-articles/clients/client-account-balances/). If you’d like to refund the payment in a different way, such as cash, you will need to [complete the refund from the "..." menu for the sale](/learn/completing-a-refund/) by using the **Refund amount** option. ## Link copiedRefunding a single payment in a closed saleLink copied To refund a single payment in a closed sale, view the sale and select **Refund** from the "..." menu next to the payment. Select **Just refund payment** and select **Start Refund**. To refund the full amount, leave the **Amount to refund** as is. To refund a partial amount, change the **Amount to refund** to the partial amount. Specify whether to refund the amount to the original payment method or to the [client's account balance](/learn/help-articles/clients/client-account-balances/). Select **Refund** to complete the refund. The original payment will appear in your reports on the original payment date. The refund will appear in your reports on the date the refund was completed. The sale will have a status of **Closed (Remaining Balance)**. To ensure you have accurate reports, you will need to [resolve the remaining balance](/learn/resolving-a-remaining-balance/). However, sales with a **Closed (Remaining Balance)** status are still closed and will still be included in [Sales reports](/learn/sales-reports/) and the [Payroll report](/learn/payroll-report/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/refunds-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Refund Reports This article covers the Refund reports available in the **Reports** app. To access reports, you must be an Admin user, or you must have the [Can access company reports](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedRefund Summary ReportLink copied The **Refund Summary** report includes quantities and totals for all refund types. Includes service, product, gift card, membership, package, and client account balance refunds. The table below provides more information on the different columns in the **Refund Summary** report. | Column | Description | | ----------------- | ------------------------------------------------------------------------------------------------------------------------ | | **Date** | The sale date or the refund date, depending on which date was selected in the report filters. | | **# Refunds** | The number of completed refunds by sale date or refund date, depending on which date was selected in the report filters. | | **Refund Amount** | The refund total. | ## Link copiedRefund Details ReportLink copied The **Refund Details** report includes details such as refund number, sale number, refund method, and more. This report also includes refunds for membership and package credits. The table below provides more information on the different columns in the **Refund Details** report. | Column | Description | | -------------------- | --------------------------------------------------------------------------------------------------------------------------------- | | **Transaction #** | The refund transaction number. To view a list of transactions, open the **Sales** app and select **Options > View Transactions**. | | **Refund #** | The refund number. | | **Sale #** | The sale number. | | **Transaction Date** | The date the refund transaction was completed. | | **Client** | The client assigned to the sale. | | **Staff Member** | The staff member who completed the refund transaction. | | **Refund Method** | The refund method. | | **Payment Account** | The [payment account](/learn/payment-accounts/) that was used. | | **Refund Amount** | The refund total. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/renew-a-clients-membership-early/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Client Memberships](/learn/help-articles/memberships/managing-clients-memberships/) # Renew a Client’s Membership Early When a client’s membership is renewed early, the client can use their membership benefits right away instead of having to wait until their next billing date. For example, if a client's appointment is only a few days before their next billing date, the client can renew their membership early so they can still use their membership benefits. Clients can **change their membership billing date** by renewing their membership early. When a membership is renewed early, the client’s new billing cycle will begin on the date the membership was renewed. To renew client memberships early, you must be an Admin user, or you must have the [Can manage memberships](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. **Note: ** Only **active** memberships can be renewed early. ## Link copiedRenewing a membership with automatic paymentsLink copied To renew a client's membership early that has **automatic** payments, [open the client's membership details](/learn/how-to-find-a-clients-membership/). Select **Renew Early** from the "..." menu. The renewal price (the amount that will be charged) and the client’s next billing date will be shown for reference. Select **Renew Now** to renew the client’s membership. The client will be charged **immediately**, and their new membership billing cycle will begin today. ## Link copiedRenewing a membership with manual paymentsLink copied To renew a client's membership early that has **manual** payments, [open the client's membership details](/learn/how-to-find-a-clients-membership/). Select **Renew Early** from the "..." menu. The renewal price (the amount that will be charged) and the client’s next billing date will be shown for reference. Select **Renew Now** to create an open sale for the membership in the **Sales** app. Select **Go To Sale** to view the open sale in the **Sales** app. Select **Go To Payments** and complete the sale as you normally would. Once the sale is complete, the client’s membership is renewed, and their new membership billing cycle will begin today. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/repeating-appointments/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Appointments](/learn/help-articles/calendar/appointments/) # Repeating Appointments - - - You can make a client's appointment a repeating (recurring) appointment, which is helpful for clients who visit regularly on a set schedule (e.g. once every 2 weeks). Learn how you can also [rebook appointments](/learn/rebook-an-appointment/) as needed, which is helpful for clients who would only like to rebook their next one or two visits at a time. When a repeating appointment is created, the same client, service, staff member, time, and day of the week will be used. ## Link copiedCreate a repeating appointmentLink copied To create a repeating appointment, select the appointment on the calendar and select **Make Repeating** from the "..." menu. Specify how often the appointment should repeat and select **Save**. The appointment will continue repeating unless it is stopped. - On the calendar, all repeating appointments will display a [repeating appointment icon](/learn/calendar-color-key-icons/). One year of repeating appointments will be displayed at a time. - On the client timeline, the client's next repeating appointment will be displayed under their upcoming appointments. ## Link copiedStop a repeating appointmentLink copied To stop a repeating appointment, select the repeating appointment on the calendar and select the pencil icon. Select the pencil icon next to the repeating appointment details. Disable the **Repeat this appointment** toggle and select **Done**. All future occurrences of the repeating appointment will be removed. Any previous occurrences of the repeating appointment will not be affected. **Note: ** Once a repeating appointment has been stopped, it cannot be changed back into a repeating appointment. To make the appointment repeat again, create a new appointment. ## Link copiedUpdate a repeating appointmentLink copied To update a repeating appointment, select the repeating appointment on the calendar and select the pencil icon. Update the appointment as needed and select **Save Changes**. Specify whether the updates should be applied to this appointment only or to all future appointments. - If you select **This Appointment Only**, only this appointment will be updated. Any previous or future appointments will not be affected. Selecting this option will remove this appointment from the repeating series. - If you select **All Future Appointments**, all future appointments (and the selected appointment) will be updated. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/replying-to-web-chat-messages/ [Home](/learn/) [Web Chat](/learn/help-articles/web-chat/) # Replying to Web Chat Messages You can reply to web chat messages directly through Mangomint. To reply to web chat messages, you must be an Admin user, or you must have the following [permissions](/learn/staff-member-permissions/) enabled in **Staff Member** settings: - **Can view all conversations: **Allows you to view web chat conversations via the **Inbox **app. - **Can send messages: **Allows you to send web chat messages. ## Link copiedReplying to web chat messagesLink copied You can reply to web chat messages via the **Inbox** app. When a web chat message is [received](/learn/receiving-web-chat-messages/), the conversation is considered **open**. Learn more about [open conversations](/learn/viewing-conversations/). Staff members can also receive [notifications](/learn/staff-member-notifications/) when web chat messages are received. - Web chat conversations display anonymous users such as **Pink Apple **or **Purple Strawberry**. - The **Live **indicator lets you see at a glance which users are currently active on your website. Live conversations always display at the top of the conversation list. As you type a reply, typing indicators display to: - The website visitor. - Other staff members who are viewing the same conversation. This allows staff members to see who is currently typing, which can help prevent multiple staff members from replying at the same time. Learn how you can also use [quick replies](/learn/using-quick-replies/) (i.e. snippets and canned responses) when communicating with clients. Once you reply, if the website visitor closed the chat window, the chat icon will display a badge to let them know you replied. Typing indicators will display as the website visitor types a message. Learn how you can [see a preview of the website visitor's message as it is being typed](/learn/enabling-web-chat/). The exact date and time that a web chat message was sent or received displays when hovering over the timestamp using a desktop. Web chat conversations can be **closed** if they no longer require a response from a staff member. To close a conversation, select **Send and close** or **Close**. Conversations are closed automatically after three days if there is no activity. To adjust this time window, go to [Apps > Settings > Automated Messages > Advanced Settings > Auto-Close Inactive Conversations](/learn/advanced-settings-automated-messages/). ## Link copiedDeleting web chat messagesLink copied Admin users can delete web chat messages—such as spam messages—from a conversation by choosing **Select message to delete** from the "..." menu. Deleting a sent message will **not** undo sending the message. Learn how you can also [block users from sending web chat messages](/learn/faq-web-chat/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/requiring-a-credit-card-using-express-booking-tm/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Credit Cards](/learn/help-articles/payments/payment-processing/) # Requiring a Credit Card Using Express Booking™ You can require a credit card to book certain services using [Express Booking™](/learn/help-articles/calendar/express-booking/). This can help you [enforce your cancellation policy](/learn/how-can-i-enforce-my-cancellation-policy/) if needed. Learn how you can also [require a deposit using Express Booking™](/learn/how-to-take-deposits-with-express-booking/). **Important: ** If you updated your **Service** settings to require a credit card in online booking, this does **not** apply to Express Booking™. You will need to update your Express Booking™ settings separately in order to require a credit card when using Express Booking™. ## Link copiedRequiring a credit card using Express Booking™Link copied You can require a credit card [using Express Booking™](/learn/how-to-use-express-booking/) by: - **Updating your default Express Booking™ settings: **You can require a credit card by default when using Express Booking™. Before sending the link to the client, you can manually disable the credit card requirement if needed. - **Updating your Express Booking™ settings per appointment: **You can require a credit card as needed when using Express Booking™. Before sending the link to the client, you can manually enable the credit card requirement if needed. To update your default Express Booking™ settings to require a credit card, open the **Settings** app and go to **Calendar & Appointments > Express Booking™ > Default Settings** and enable the **Require a credit card to complete booking** toggle. Before [sending the link to the client](/learn/how-to-use-express-booking/), you can manually disable the credit card requirement if needed. To update your Express Booking™ settings per appointment and require a credit card as needed, select the gear icon next to the **Use Express Booking™** toggle and enable the **Require a credit card** toggle before [sending the link to the client](/learn/how-to-use-express-booking/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/reset-staff-password/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) # Resetting Passwords This article covers how to change your password or another staff member's password. To change another staff member's password, you must be an Admin user, or you must have the [Can manage staff members](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedChanging your passwordLink copied To change your password, select **User Profile** from your profile menu. In the **Login Details** tab, select **Change password**. Enter your current and new password and select **Save**. ## Link copiedChanging another staff member's passwordLink copied To change another staff member's password, you must be an Admin user, or you must have the [Can manage staff members](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the** Staff Members** app and select the staff member. Select **Change Password** from the "..." menu. If you don't see the **Change Password** option, the staff member may not have activated their account yet. You can select **Send invite** or **Resend invite** under their name to send them an invite. This will allow them to activate their account and set their password. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/resolving-a-remaining-balance/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Refunds & Returns](/learn/help-articles/sales-and-checkout/refunds/) # Resolving a Remaining Balance When a refund is completed in a closed sale, the sale will have a status of **Closed (Remaining Balance)** if: - An [amount](/learn/completing-a-refund/#refund-amount) was refunded instead of [line items](/learn/completing-a-refund/#refund-line-items). - The sale had [multiple payments](/learn/how-to-split-payments/), and only a [single payment](/learn/refunding-a-single-payment/) was refunded. To ensure you have accurate reports, you will need to resolve the remaining balance. However, sales with a **Closed (Remaining Balance)** status are still closed and will still be included in [Sales reports](/learn/sales-reports/) and the [Payroll report](/learn/payroll-report/). ## Link copiedResolving a remaining balanceLink copied To resolve a remaining balance in a closed sale, select the sale and specify how to resolve the balance. - [**Select refunded items:**](/learn/resolving-a-remaining-balance/#select-refunded-items) This option allows you to assign the refunded amount to specific line items in the sale, allowing you to also adjust commission, add products back to your inventory, and more. - [**Collect payment:**](/learn/resolving-a-remaining-balance/#collect-payment) This option allows you to collect a new payment for the refunded amount. This is helpful if the client requested a refund so they could use a different payment method. ### Link copiedSelect refunded itemsLink copied If you chose **Select refunded items**, you can resolve the remaining balance by assigning the refunded amount to specific line items in the sale. - A separate refund will be created for the sale, which will keep track of how the balance was resolved and which line items were refunded. - The status of the sale will change to **Closed (Partially Refunded) **or **Closed (Refunded)**, depending on whether the sale is partially or fully refunded. ### Link copiedCollect paymentLink copied If you chose **Collect payment**, you can resolve the remaining balance by collecting a new payment for the refunded amount. This is helpful if the client requested a refund so they could use a different payment method. Once the payment is complete and the balance is resolved, the status of the sale will change to **Closed**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/resubmitting-a-form/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) [Managing Form Submissions](/learn/help-articles/forms-and-charting/managing-form-submissions/) # Resubmitting Forms Once a form is submitted, it cannot be edited. However, if a mistake was made on a form submission, the form submission can be deleted, allowing the form to be resubmitted. To delete a form submission, select **Delete** from the "..." menu. If you delete a client form submission, you can: - [Resend notifications to the client](/learn/faq-calendar-and-appointments/#how-do-i-resend-client-appointment-notifications). These notifications will include the form for the client to resubmit. - Select **Send Request** next to the form in the appointment details. This will send the form to the client via text message for them to resubmit. - Have the client [fill out the form in person](/learn/filling-out-client-forms-in-person/). If you delete a staff member form submission, the form will be located in the appointment details for the staff member to resubmit. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/running-payroll-in-mangomint/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) [Running Payroll](/learn/help-articles/payroll-processing-for-employers/running-payroll/) # Running Payroll in Mangomint - - - After you have [signed up for Payroll Processing](/learn/signing-up-for-payroll-processing/) and your workers’ payroll details have been set up, you can run payroll in Mangomint. Payroll Processing includes unlimited payroll runs. There is no additional cost to run payroll multiple times a month. This includes regular payroll runs and [off-cycle payroll runs](/learn/faq-payroll-processing/#how-do-i-run-an-off-cycle-payroll). ## Link copiedPayroll processing scheduleLink copied The schedule for direct deposit is **four business days**. This means you can run payroll four business days before your pay date, and your workers will receive their pay on time. If you’d like to apply for a two-business-day schedule for direct deposit, please reach out to chat support. The table below outlines processing deadlines if you have a **four-business-day schedule** for direct deposit. | Payday | Run payroll by (U.S.) | Run payroll by (Canada) | | ------------- | ------------------------------- | ------------------------------ | | **Monday** | Tuesday at 8 PM PT / 11 PM ET | Tuesday at 3 PM PT / 6 PM ET | | **Tuesday** | Wednesday at 8 PM PT / 11 PM ET | Wednesday at 3 PM PT / 6 PM ET | | **Wednesday** | Thursday at 8 PM PT / 11 PM ET | Thursday at 3 PM PT / 6 PM ET | | **Thursday** | Friday at 8 PM PT / 11 PM ET | Friday at 3 PM PT / 6 PM ET | | **Friday** | Monday at 8 PM PT / 11 PM ET | Monday at 3 PM PT / 6 PM ET | ## Link copiedRunning payroll in MangomintLink copied To run payroll in Mangomint, you must be an Admin user, or you must have the [Can process payroll runs](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. **Important: ** Before you run payroll, generate the Payroll report for the payroll period and make sure the report is accurate. The data from the report will be used to run payroll. Open the **Payroll** app. Specify the parameters for the [Payroll report](/learn/payroll-report/) (pay group, staff, time period, etc.) and select **Generate report**. If a staff member works at multiple locations assigned to different [payroll accounts](/learn/payroll-accounts/), you will need to run payroll for _each payroll account_ to pay the staff member for everything they earned across those locations. Once you’ve generated the Payroll report: - Review the data in the report. - Add any [pay adjustments](/learn/payroll-report/#pay-adjustments) if needed, such as bonuses, tips, reimbursements, commission, etc. If needed, learn how you can [exclude a staff member’s tips from being paid out via Payroll Processing](/learn/tips-settings-for-payroll-processing/). After reviewing the report, select **Run payroll**. The payroll data is pulled from the Payroll report and is displayed for you to review. Select **Next** to view the payroll totals. If needed, you can review the **Payroll Journal** and **Cash Requirements** reports before submitting payroll. When you're ready to run payroll, select **Submit payroll**. After submitting payroll, learn how you can [view details about past payroll runs](/learn/viewing-past-payroll-runs/). ## Link copiedPayroll email notificationsLink copied The following automated email notifications will be sent for payroll: - A **reminder email** will be sent to all Admins on your account about four business days before it’s time to run payroll. This helps ensure your workers are paid on time. - A **confirmation email** will be sent to all Admins on your account after successfully processing payroll. This email will summarize the details of the payroll run, including payments, taxes, and total payroll. - A **payday confirmation email** will be sent to every worker included in a payroll run to let them know they just got paid. Workers will also receive their paystubs on the pay date. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/sales-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Sales Reports - - - - This article covers the Sales reports available in the **Reports** app. To access reports, you must be an Admin user, or you must have the [Can access company reports](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Sales reports include all **closed sales** with a **sale date** in the selected time period. The sale date may be different than the date the sale was closed if you: - Manually change the sale date after the sale is closed - Require a [full payment](/learn/how-to-require-a-prepayment-for-online-booking/) in online booking and close the sale on a later date. The sale date is the date the sale was closed, not the date the full payment was collected in online booking. ## Link copiedSales Summary ReportLink copied The **Sales Summary** report includes quantities and sales totals of services and products for each day. [Gift card](/learn/help-articles/giftcards/), [package](/learn/help-articles/packages/), and [membership](/learn/help-articles/memberships/) sales are considered deferred revenue. They will **not** appear in the **Sales Summary** report until the gift card, package, or membership is redeemed. The table below provides more information on the different columns in the **Sales Summary** report. | Column | Description | | ----------------- | -------------------------------------------------------------------------------------------------------- | | **Date** | The sale date. | | **# Sales** | The number of closed sales. | | **# Services** | The number of completed services. | | **Service Sales** | The service sales total. Includes the value of applied packages and memberships. | | **# Products** | The number of products sold. | | **Product Sales** | The product sales total. | | **Net Total** | The combined total of the **Service Sales** and **Product Sales** columns. | | **Taxes** | The amount of tax that was collected. Includes tax for services, products, packages, and memberships. | | **Tips** | The amount of tips received. Does not include [unassigned tips](/learn/how-do-i-fix-an-unassigned-tip/). | | **Gross Total** | The combined total of the **Net Total**, **Taxes**, and **Tips** columns. | ## Link copiedService Sales ReportLink copied The **Service Sales** report includes quantities and sales totals of services. Enable the **Include service customization details** toggle to view the specific [service customizations](/learn/help-articles/services/service-customizations/) that were sold. The table below provides more information on the different columns in the **Service Sales** report. | Column | Description | | ---------------------------- | ------------------------------------------------------------------------ | | **Service Category/Service** | The service that was completed. | | **# Services** | The number of completed services. | | **Adjustments** | The adjustments that were made to the default price during checkout. | | **# Customizations** | The number of service customizations that were included. | | **# Customization Total** | The service customizations total. | | **Applied Packages** | The value of applied packages and memberships. | | **Taxes** | The amount of tax that was collected. | | **Sales** | The sales total. Includes the value of applied packages and memberships. | | **Customization/Service** | The name of the service and service customization. | | **# Count** | The number of times the service customization was selected. | | **Total Amount** | The service customization total. | ## Link copiedProduct Sales ReportLink copied The **Product Sales** report includes quantities and sales totals of products. Download the Excel report to see additional details including client information and staff member. The table below provides more information on the different columns in the **Product Sales** report. | Column | Description | | ---------------------------- | -------------------------------------------------------------------- | | **Product Category/Product** | The name of the product category and product. | | **Brand/Product** | The name of the product brand and product. | | **# Products** | The number of products sold. | | **Adjustments** | The adjustments that were made to the default price during checkout. | | **Taxes** | The amount of tax that was collected. | | **Sales** | The sales total. | ## Link copiedSales by Time Period ReportLink copied The **Sales by Time Period** report includes service and product sales totals grouped by day, week, or month for the selected time period and [locations](/learn/business-setup-locations/). The table below provides more information on the different columns in the **Sales by Time Period** report. | Column | Description | | --------- | --------------------------------------------------------------------------------------------------- | | **Date** | The sales time period. | | **Total** | If you have one [location](/learn/business-setup-locations/), this column includes the sales total. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/save-a-checkout-for-later/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Completing Sales & Checkouts](/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/) # Save a Checkout for Later Saving a checkout can be helpful if you’re interrupted or need to switch to another checkout. To save a checkout, select **Save** from the "..." menu. To access the saved checkout, open the appointment and select **Continue**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/saving-progress-on-a-form/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) [Completing Forms](/learn/help-articles/forms-and-charting/completing-forms/) # Saving Progress on a Form Staff members can save their progress on a form and submit the form at a later time. This allows a staff member to work on a form over time instead of having to fill out and submit the form in one sitting. For example, a staff member can: 1. Begin filling out a form (such as SOAP notes) at the beginning of the appointment. 2. Save and close the form. 3. Finish and submit the form after the appointment. This feature also allows multiple staff members to work on the same form for increased collaboration. ## Link copiedSaving progress on a formLink copied To save progress on a form, select **Save Progress & Close** from the "..." menu. **Note: ** If the form has a Signature field and a signature was added, the signature will **not** be saved. This is to avoid the form being edited after it has been signed. To save the signature, submit the form instead of saving it. Once the form is saved, it will show the last time it was modified. In the **Forms** app, the form will have a status of **In Progress** until it is submitted. If you need to discard progress on a form, select **Discard Form** from the "..." menu. This will reset the form by deleting all saved changes. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/scheduling-options/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Calendar](/learn/help-articles/calendar/calendar-basics/) # Scheduling Options - - - - - To adjust your scheduling options, open the **Settings** app and select** Calendar & Appointments > Scheduling Options**. ## Link copiedAppointment IncrementsLink copied Select the time increments at which appointments can be booked and service durations set. ## Link copiedBuffer TimeLink copied When enabled, additional buffer time can be added before or after services. This is useful for preparation or cleanup time, and it allows the service provider to be blocked for a longer period of time without changing the duration of the actual service. Learn more about [buffer time](/learn/processing-finishing-and-buffer-times/). ## Link copiedProcessing & Finishing TimeLink copied When enabled, processing and finishing time can be added to services. During processing time, the client is occupied, but the service provider can be booked for other services. Processing time is usually followed by finishing time at the end of the service. This is useful in hair salons for color processing. Learn more about [processing and finishing time](/learn/processing-finishing-and-buffer-times/). ## Link copiedGroup Appointments & Group ServicesLink copied When enabled, multiple clients can be booked together for different services or the same shared service. Each client will have their own appointment and receive their own notifications. Learn more about [group appointments](/learn/help-articles/calendar/group-appointments/) and [group services](/learn/help-articles/services/group-services/). ## Link copiedRebooking Quick Navigation ButtonsLink copied Set up custom navigation buttons to quickly jump forward on the calendar when [rebooking appointments](/learn/rebook-an-appointment/). You can add up to 10 navigation buttons. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/search-and-sort-products/ [Home](/learn/) [Products & Inventory](/learn/help-articles/products-and-inventory/) # Searching & Sorting Products This article covers how to search and sort products in the **Products** app. ## Link copiedSearching productsLink copied You can search for products in the **Products** app using the following information: - Product Name - Brand - SKU Number - Barcode ## Link copiedSorting productsLink copied You can sort products in the **Products** app by category or brand. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/sell-and-redeem-a-package-on-the-same-day/ [Home](/learn/) [Packages](/learn/help-articles/packages/) # Sell and Redeem a Package on the Same Day If a client who is in service would like to purchase a package and apply it to their current appointment, first, you will need to sell the package to the client via the **Sales** app. Then, you can redeem the package when checking out the appointment. To sell the package to the client, go to the **Sales** app and select **New Checkout**. Select the client who will be using the package. Select **More > Package** and select the package the client would like to purchase. Complete the checkout as you normally would. Once the checkout is complete, the package is added to the **Packages** app and is available for the client to use. To redeem the package when checking out the appointment, select the appointment on the calendar and select **Checkout**. Select **Apply a package**. Select **Apply** next to the package that should be used and complete the checkout as you normally would. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/selling-gift-cards-in-person/ [Home](/learn/) [Gift Cards](/learn/help-articles/giftcards/) [Selling & Redeeming Gift Cards](/learn/help-articles/giftcards/selling-and-redeeming-gift-cards/) # Selling Gift Cards in Person You can sell gift cards and [gift card promotions](/learn/selling-gift-cards-in-person/#selling-gift-card-promotions-in-person) when checking out an appointment or from the **Sales** app. You can also sell gift cards and gift card promotions [online](/learn/how-to-sell-digital-gift-cards-online/). When selling gift cards in person, learn how you can [order physical gift cards to use with Mangomint](/learn/buying-physical-gift-cards/) if needed. If you sold a gift card outside of Mangomint, learn how you can [manually add the gift card to Mangomint](/learn/how-to-manage-gift-cards/). ## Link copiedSelling gift cards in personLink copied To sell a gift card in person for a custom amount, add the client to the sale who is purchasing the gift card. Select **More > Gift Card**. Select **Custom amount**. Enter the gift card number or scan the gift card barcode and select **Add**. Learn how you can [automatically generate gift card numbers](/learn/gift-card-settings/) for in-person sales. Enter the gift card value. Learn how you can [apply a discount to the gift card if needed](/learn/how-to-apply-discounts-on-gift-cards/). If needed, specify the gift card owner (recipient) and the staff member who sold the gift card. Specifying an owner is helpful if the client is purchasing the gift card for someone else. If no owner is specified, the gift card will be available for the purchasing client to use. Gift card owners can also be updated later via the **Gift Cards** app by selecting the gift card and using the pencil icon. Select **Go To Payments** and complete the checkout as you normally would. **Note: ** Once the sale is complete, the gift card will **not** automatically be sent to the specified gift card owner (recipient). Learn how you can manually [send a digital copy of the gift card](/learn/sending-digital-gift-cards/) to the recipient if needed. ## Link copiedSelling gift card promotions in personLink copied To sell a [gift card promotion](/learn/creating-gift-card-promotions/) in person, add the client to the sale who is purchasing the promotion. Select **More > Gift Card**. Select an available gift card promotion. If the gift card number is not [automatically generated](/learn/gift-card-settings/), enter the gift card number or scan the gift card barcode and select **Add**. If needed, specify the gift card owner (recipient) and the staff member who sold the gift card. Specifying an owner is helpful if the client is purchasing the gift card for someone else. If no owner is specified, the gift card will be available for the purchasing client to use. Gift card owners can also be updated later via the **Gift Cards** app by selecting the gift card and using the pencil icon. Select **Go To Payments** and complete the checkout as you normally would. **Note: ** Once the sale is complete, the gift card will **not** automatically be sent to the specified gift card owner (recipient). Learn how you can manually [send a digital copy of the gift card](/learn/sending-digital-gift-cards/) to the recipient if needed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/selling-memberships-online/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) # Selling Memberships Online - - - To sell memberships online, open the **Memberships** app and select **Settings**. Select the **Online Sales** tab and enable the toggle for online membership sales. Once enabled, you can also select the billing location for online membership sales if you have multiple [locations](/learn/business-setup-locations/). Open the **Memberships** app and select **Manage plans**. Select the membership plan you’d like to sell online. Select the **Online Sales** tab and select **Edit**. Enable the **Available to purchase online** toggle and update the online sales settings for this membership plan. - **Short description:** This description will display under the membership name when viewing the list of available memberships online. - **Description:** This description will display when a client selects this membership from the list of available memberships online. - **Only for sale by direct link:** Select **Additional Options **and enable the **Only for sale by direct link **toggle if this membership should not display in the list of available memberships online. Clients will only be able to purchase this membership online through a direct purchase link. When you’re done updating the online sales settings for this membership plan, select **Save**. Once you’ve enabled each membership plan you’d like to sell online, clients will be able to start new memberships [through your online booking](/learn/selling-memberships-online/#selling-memberships-in-online-booking), and you can also: - Sell memberships through the shareable link or a **direct purchase link** as shown below. These links can be shared as needed, including on your website, via text message, or in your marketing messages. The shareable link can also be added to your [text campaigns](/learn/create-and-send-a-text-message-campaign/) and [flow messages](/learn/flow-message-types/) using the **Memberships link** merge tag. - [Sell memberships directly on your website](/learn/selling-memberships-online/#selling-memberships-directly-on-your-website) ## Link copiedSelling memberships in online bookingLink copied Once you’ve enabled online membership sales **and** enabled each membership plan you’d like to sell online, clients can select **Start a membership** in your online booking to start a new membership. - The client will select which membership they’d like to purchase. Learn how you can [change the order in which memberships are listed](/learn/set-up-a-membership-plan/#reordering-membership-plans). - If a [membership agreement](/learn/help-articles/memberships/membership-agreements/) is required, the client will need to sign the agreement before they can start the membership. - The client will enter their contact details and billing information to start the membership. After a successful payment, the client will receive an email confirmation that includes the details of their membership and a link to download their signed membership agreement if one was signed. ## Link copiedSelling memberships directly on your websiteLink copied To sell memberships through an overlay on your website, complete the following steps. If you have already [added online booking to your website](/learn/adding-online-booking-to-your-website/), you can skip to step 3 below. 1\. Open the **Memberships** app and select **Settings**. Select the **Online Sales** tab and copy your script tag. 2\. Paste your script tag in the HTML header section of your website. 3\. Create a **Start a Membership** button/link on your website. 4\. Copy your memberships link and use it as the URL for your **Start a Membership** button/link. ## Link copiedAutomated messages for membershipsLink copied Learn more about [automated messages for memberships](/learn/automated-messages-memberships/), including how you can send an internal automated message to inform you of any online membership sales that may be fraudulent. You can also use [automated flows](/learn/help-articles/automated-flows/) to send automated messages for memberships. By using automated flows, you can send different messages to clients **based on their specific membership plan**. - **Membership started: **Use this flow trigger to send messages to clients when their membership begins. - **Membership canceled: **Use this flow trigger to send messages to clients when their membership is canceled. - **Before membership credits expire: **Use this flow trigger to send messages to clients when their membership services are about to expire. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/selling-packages-online/ [Home](/learn/) [Packages](/learn/help-articles/packages/) # Selling Packages Online - - - - To sell packages online, open the **Packages** app and select **Settings**. Enable the toggle for online package sales. Once enabled, you can also select the billing location for online package sales if you have multiple [locations](/learn/business-setup-locations/). Open the **Packages** app and select **Package setup**. Select the package you’d like to sell online. Select the **Online Sales** tab and select **Edit**. Enable the **Available to purchase online** toggle and update the online sales settings for this package. - **Short description: **This description will display under the package name when viewing the list of available packages online. - **Description: **This description will display when a client selects this package from the list of available packages online. - **Only for sale by direct link: **Select **Additional Options **and enable the **Only for sale by direct link **toggle if this package should not display in the list of available packages online. Clients will only be able to purchase this package online through a direct purchase link. When you’re done updating the online sales settings for this package, select **Save**. Once you’ve enabled each package you’d like to sell online, clients will be able to buy packages [through your online booking](/learn/selling-packages-online/#selling-packages-in-online-booking), and you can also: - Sell packages through the shareable link or a **direct purchase link** as shown below. These links can be shared as needed, including on your website, via text message, or in your marketing messages. The shareable link can also be added to your [text campaigns](/learn/create-and-send-a-text-message-campaign/) and [flow messages](/learn/flow-message-types/) using the **Packages link** merge tag. - [Sell packages directly on your website](/learn/selling-packages-online/#selling-packages-directly-on-your-website) ## Link copiedSelling packages in online bookingLink copied Once you’ve enabled online package sales **and** enabled each package you’d like to sell online, clients can select **Buy a package** in your online booking to buy a package. - The client will select which package they’d like to purchase. Learn how you can [change the order in which packages are listed](/learn/how-to-create-a-package/#reordering-packages). - If a [package agreement](/learn/how-to-create-a-package/#agreement-tab) is required, the client will need to sign the agreement before they can buy the package. - The client will enter their contact details and billing information to buy the package. After a successful payment, the client will receive an email confirmation that includes the details of their purchase and a link to download their signed package agreement if one was signed. ## Link copiedSelling packages directly on your websiteLink copied To sell packages through an overlay on your website, complete the following steps. If you have already [added online booking to your website](/learn/adding-online-booking-to-your-website/), you can skip to step 3 below. 1\. Open the **Packages** app and select **Settings**. Copy your script tag. 2\. Paste your script tag in the HTML header section of your website. 3\. Create a **Buy a Package** button/link on your website. 4\. Copy your packages link and use it as the URL for your **Buy a Package** button/link. ## Link copiedAccessing signed package agreementsLink copied To view, print, or download a client’s signed package agreement, open the **Packages** app and select the package. Select the agreement and select **View Details** or **Print**. In the print dialog box, your web browser may also include the option to save the document as a PDF. ## Link copiedAutomated messages for packagesLink copied Learn more about [automated messages for packages](/learn/automated-messages-packages/), including how you can send an internal automated message to inform you of any online package sales that may be fraudulent. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/send-client-receipt/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Completing Sales & Checkouts](/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/) # Send or Print a Client Receipt When a sale is closed, you can manually send the receipt to the client or print the receipt if needed. If the [Sale Closed automated message](/learn/automated-messages-sale-closed/) is enabled, the client will automatically receive an email with their receipt when the sale is closed. ## Link copiedSending a receipt to a clientLink copied To send a receipt to a client, select the closed sale and select **Send Receipt** from the "..." menu. Confirm the client’s email address or enter a different email address. Select **Send**. ## Link copiedPrinting a receiptLink copied To print a receipt, make sure your printer is connected to your computer. You do not need to add your printer to Mangomint. Select the closed sale and select **Print Receipt** from the "..." menu. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/sending-and-receiving-text-messages/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) # Sending & Receiving Text Messages - - - You can send and receive text messages directly through Mangomint using a desktop or mobile device. To send text messages, you must be an Admin user, or you must have the following [permissions](/learn/staff-member-permissions/) enabled in **Staff Member** settings: - **Can view individual conversations: **Allows you to view conversations for clients who are visible to you. - **Can view all conversations: **Allows you to view conversations for all clients via the **Inbox **app. - **Can send messages: **Allows you to send text messages in conversations that are visible to you. With the [Phone add-on](/learn/updating-your-mangomint-subscription/), you can send and receive **unlimited text messages**. If your subscription does not include the Phone add-on, you can still send up to 5 free text messages per month. Your 5 free messages are reset 30 days after you send your first free message. ## Link copiedSending text messagesLink copied You can send text messages from the appointment details, client details, and **Inbox** app, as shown below. Appointment details: Client details: **Inbox** app: To send a text message from the **Inbox** app, select an existing conversation, or select the pencil icon and search for the client by name or phone number. You can also enter a new phone number that is not on your client list. As you type the text message, typing indicators display to other staff members who are viewing the same conversation. This allows staff members to see who is currently typing, which can help prevent multiple staff members from sending a message at the same time. Learn how you can also use [quick replies](/learn/using-quick-replies/) (i.e. templates) when communicating with clients. Once the text message is sent, the conversation is considered **open**. Learn more about [open conversations](/learn/viewing-conversations/). To see the exact date and time that the text message was sent, you can hover over the timestamp using a desktop. If the text message fails to be sent, an error displays under the message. For common errors, a **Details** link is included with more information. Conversations can be **closed** if they no longer require a response from a staff member. To close a conversation, select **Send and close** or **Close**. Conversations are closed automatically after three days if there is no activity. To adjust this time window, go to [Apps > Settings > Automated Messages > Advanced Settings > Auto-Close Inactive Conversations](/learn/advanced-settings-automated-messages/). ## Link copiedReceiving text messagesLink copied When a text message is received, the conversation is considered **open**. Learn more about [open conversations](/learn/viewing-conversations/). Staff members can also receive [notifications](/learn/staff-member-notifications/) when text messages are received. To see the exact date and time that a text message was received, you can hover over the timestamp using a desktop. If a text message was received from a phone number that is not on your client list, you can create a new client via the **Inbox** app. ## Link copiedDeleting text messagesLink copied Admin users can delete text messages—such as spam messages—from a conversation by choosing **Select message to delete** from the "..." menu. Deleting a sent text message will **not** undo sending the message. Learn how you can also [block phone numbers from calling and texting you](/learn/faq-phone-calls-and-texting/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/sending-digital-gift-cards/ [Home](/learn/) [Gift Cards](/learn/help-articles/giftcards/) [Selling & Redeeming Gift Cards](/learn/help-articles/giftcards/selling-and-redeeming-gift-cards/) # Sending Digital Gift Cards Once a gift card or gift card promotion is sold [in person](/learn/selling-gift-cards-in-person/) or [online](/learn/how-to-sell-digital-gift-cards-online/), you can manually send a digital copy of the gift card to the recipient. This is helpful if a client purchased a gift card for someone else in person, as in-person sales do not automatically send the gift card to the recipient. When sending a digital copy of a gift card, you can send it now, or schedule it to be sent on a later date. This is helpful for birthdays or holidays where the gift card shouldn't be sent until a specific date. If a gift card is scheduled to be sent later, you can [update or cancel the scheduled gift card](/learn/sending-digital-gift-cards/#updating-or-canceling-scheduled-gift-cards) if needed. **Note: ** When buying a gift card online, clients can also schedule the gift card to be sent on a later date. ## Link copiedSending digital gift cardsLink copied To send a digital copy of a gift card to the recipient, you must be an Admin user, or you must have the [Can manage gift cards](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Gift Cards** app and select the gift card to send. Select the three-dot menu and select **Send Digital Gift Card**. Enter the recipient's details and send or schedule the gift card. - Scheduled gift cards will be sent on the specified date at 8 AM in the time zone of your first location in [Business Setup > Locations](/learn/business-setup-locations/). - Once a gift card is sent, it cannot be scheduled to be sent again. ## Link copiedUpdating or canceling scheduled gift cardsLink copied To update or cancel a scheduled gift card, you must be an Admin user, or you must have the [Can manage gift cards](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Gift Cards** app and select the scheduled gift card to update or cancel. Select the three-dot menu and select **Edit / Cancel Digital Send**. Update the gift card as needed, or select **Cancel scheduled delivery** to cancel the gift card. When updating the gift card, you can update the information as needed, including the recipient's email address, gift message, and scheduled send date. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/sending-emails-to-your-clients-using-mailchimp/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) [Mailchimp Integration](/learn/help-articles/integrations/mailchimp-integration/) # Sending Emails Using Mailchimp After [setting up the Mailchimp integration](/learn/set-up-the-mailchimp-integration/), you can send emails to your clients using Mailchimp. Learn how you can also [send emails to your clients who have an active membership](/learn/how-can-i-send-custom-campaigns-to-my-clients-with-active-memberships/). To send an email to your clients using Mailchimp, open Mailchimp and click **Create**. Select **Email > Regular**. Enter your campaign name and click **Begin**. Select an email template and build your email. In the **To** field, specify the audience who should receive the email. After you’ve completed the **To**, **From**, **Subject**, and **Content** sections, you should see a checkmark next to each section. This means the email is ready to [schedule](https://mailchimp.com/help/schedule-or-pause-a-regular-email-campaign/) or send immediately. Click **Send** to send the email. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/sending-forms-to-clients/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) [Creating & Requesting Forms](/learn/help-articles/forms-and-charting/creating-and-requesting-forms/) # Sending Forms to Clients Once a client form template is enabled, the form will be included in automated messages for clients to complete. Once a client submits a form, the form will not be included in future automated messages. By default, client forms are **not** included in automated text messages. To change this, open the **Settings** app and select **Automated Messages**. Enable the **Include form requests** toggle for each automated text message. In addition to completing forms through their automated messages, clients can also complete their forms from the confirmation screen after [booking online](/learn/help-articles/online-booking/) or completing an [Express Booking™](/learn/help-articles/calendar/express-booking/). You can also locate client forms in the appointment details and select **Send Request** to send the client a text message with a link to fill out the form. If a client arrives for their appointment but hasn't submitted their forms, they can [fill out the forms in person](/learn/filling-out-client-forms-in-person/). ## Link copiedReminding clients to fill out their formsLink copied When [building an automated flow](/learn/building-and-activating-a-flow/), you can use the **Before appointment starts** trigger and the **Incomplete forms** filter to check if a client's upcoming appointment has incomplete client forms. If the appointment has incomplete client forms, you can automatically send a message to the client with a link that allows them to complete all their forms before their appointment. To add the forms link to a message, use the **Forms link** merge tag. This will only send the client their client forms—it will not send the client any staff member forms. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/sending-marketing-emails-from-a-custom-address/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) [Using a Custom Email Address](/learn/help-articles/campaigns/using-a-custom-email-address/) # Sending Emails from a Custom Email Address By default, [email campaigns](/learn/create-and-send-an-email-campaign/) and [flow emails](/learn/help-articles/automated-flows/) are sent from the **mangomint-email.com** domain, and your business name is used as the sender name. If you send emails from a custom email address, you can also customize your sender name. ## Link copiedSending emails from a custom email addressLink copied To send [email campaigns](/learn/create-and-send-an-email-campaign/) and [flow emails](/learn/help-articles/automated-flows/) from a custom email address, open the **Settings** app and select **Business Setup > Advanced Settings**. Select **Set up custom address**. Select **Start setup** to begin the setup. You will need to log in to your domain provider (such as Bluehost or GoDaddy) to complete the setup. Enter the domain you want to use and select **Continue**. Your DNS records will be displayed. Copy each of your DNS records and paste them into your domain provider’s DNS settings. The following articles include instructions on how to do this for popular domain providers: - [Adding DNS records to Bluehost](/learn/adding-dns-records-to-bluehost/) - [Adding DNS records to GoDaddy](/learn/adding-dns-records-to-godaddy/) - [Adding DNS records to Squarespace](/learn/adding-dns-records-to-squarespace/) - [Adding DNS records to Wix](/learn/adding-dns-records-to-wix/) Once you’ve added your DNS records to your domain provider’s DNS settings, select **Verify records** to verify that your DNS records were added successfully. If your DNS records are not verified immediately, you can select **Verify records** again after a few seconds to try again. Enter a **Sender address** and **Display name** (sender name) for your emails. Select **Done**. Your emails will now be sent from your custom email address. If a client replies to an email sent from a custom email address, the reply will go to the **Contact email address** in **Apps > Settings > Business Setup > Locations**. If you need to remove your custom email address or set up a different address, select **Disconnect**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/service-and-product-commission/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Staff Member Compensation](/learn/help-articles/staff-members/staff-compensation/) # Service and Product Commission - - - To adjust service and product commission settings for a staff member, you must be an Admin user. Open the **Staff Members** app and select the staff member. Select the **Compensation** tab. - For membership and package sales, staff members will receive service commission when the services are redeemed, not when the membership or package is billed or sold. - Learn more about [how commission is calculated with service customizations](/learn/faq-service-customizations/#how-does-commission-work-with-service-customizations). ## Link copiedBasic Service CommissionLink copied Basic service commission is calculated as a percentage of service sales (after discounts). The default percentage will be used for **all** services performed by this staff member. You can also set different commission percentages for specific services by going to the **Services** tab and selecting **Additional options**. Enter a flat amount or a percentage that will only apply to this staff member and service. ## Link copiedSliding Scale Service CommissionLink copied With sliding scale service commission, the percentage depends on the amount sold. This allows you to set multiple percentages for the staff member based on different tiers. To calculate sliding scale service commission, select **Zero-based** or **Progressive**. ### Link copiedZero-basedLink copied With **Zero-based**, the percentage for the highest tier that the staff member reached will be applied to the entire service total for the payroll period. Based on the tiers shown in the image above, if the staff member sold $4,000 during the payroll period, their commission would be 50% ($2,000). ### Link copiedProgressiveLink copied With **Progressive**, the percentages are only applied to their respective tiers. Based on the tiers shown in the image above, if the staff member sold $4,000 during the payroll period, their commission would be the following: ## Link copiedProduct CommissionLink copied Product commission is calculated as a percentage of **retail** product sales (after discounts). For [product usage](/learn/help-articles/services/product-usage/) sales, staff members will earn **service commission** instead of product commission. The default percentage will be used for **all** retail products sold by this staff member. You can also set **commission overrides** for specific product categories and products. The system will use the most specific percentage available. For example, in the image below, the **Signature Shampoo** is part of the **Body care** product category. Because it has a product-specific rate of 8%, the staff member will earn 8% commission instead of 12%. Any product that does **not** have a product category or product commission override will use the default percentage. Learn how you can allow non-service providers (such as front desk staff) to be [assigned to product sales](/learn/faq-products-and-inventory/#can-non-service-providers-be-assigned-to-product-sales). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/set-a-day-off-for-a-staff-member/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Staff Member Work Hours & Days Off](/learn/help-articles/staff-members/staff-member-work-hours-and-days-off/) # Set a Day Off for a Staff Member You can set a day off for a staff member from the calendar or **Staff Member** settings. Learn how you can also [set days off for multiple staff members](/learn/set-days-off-for-multiple-staff-members-at-once/). ## Link copiedSetting a day off from the calendarLink copied To set a day off from the calendar **Day** view, navigate to the day that the staff member will be off. Select the staff member and select **Set to Not Working**. ## Link copiedSetting a day off from Staff Member settingsLink copied To set a day off from **Staff Member** settings, open the** Staff Members** app and select the staff member. Select the **Work Hours** tab and select the day the staff member will be off. Select **This day only**. Enable the **Not working** toggle. Select a reason and select **Save**. The [Days Off report](/learn/staff-reports/#days-off-report) in the **Reports** app is available to help you track days off for staff members, including the selected reasons. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/set-days-off-for-multiple-staff-members-at-once/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Staff Member Work Hours & Days Off](/learn/help-articles/staff-members/staff-member-work-hours-and-days-off/) # Set and Remove Days Off for Multiple Staff Members This article covers how to set and remove days off for multiple staff members at the same time. ## Link copiedSetting days off for multiple staff membersLink copied You can set multiple staff members to **not working** for a single day or a custom date range. This can be helpful when the business is closed for the holidays or when staff members are on vacation. When staff members' schedules are set to off, no appointments will be available in online booking for those dates. Online booking will remain enabled so clients can book dates when the business is open or when staff members are working. To set days off for multiple staff members, open the **Settings** app and select** Calendar & Appointments > Quick Tools**. Select **Use the set staff to “not working” tool**. Specify the locations, staff members, and dates. When specifying dates: - If you select an entire month, such as November 2026, the **entire month of November** will be set to "not working" for those staff members. - To select a specific day or date range, select **Custom Time Period**. For example, you can set November 27 as "not working" by selecting **Custom Time Period** and setting November 27 as both the **Start date** and **End date**. Select **Submit**. Once submitted, regular staff schedules will be overridden and resume on the specified **End date**. ## Link copiedRemoving days off for multiple staff membersLink copied Removing days off for multiple staff members can be helpful if the days were set in error or are no longer needed. To remove days off for multiple staff members, open the **Settings** app and select** Calendar & Appointments > Quick Tools**. Select **Use the remove "not working" from staff tool**. Specify the locations, staff members, and dates. Select **Remove**. Once removed, regular staff schedules will be restored for the specified dates. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/set-up-a-membership-plan/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Membership Plans](/learn/help-articles/memberships/managing-membership-plans/) # Create a Service-Based Membership Plan - - - This article covers how to create a **service-based** membership plan. To create an **account balance** membership plan, [follow these steps](/learn/create-an-account-balance-membership-plan/). To view **membership plan ideas**, the following resources from the Mangomint blog are available: - [Create a profitable spa membership](/blog/spa-membership-ideas/) - [Salon and spa membership ideas](/blog/salon-spa-membership-examples/) - [Create a med spa membership](/blog/how-to-create-a-successful-med-spa-membership-program/) ## Link copiedEnabling the Memberships appLink copied To create membership plans, the **Memberships** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. ## Link copiedCreate a service-based membership planLink copied To create membership plans, you must be an Admin user, or you must have the [Can manage membership plans](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Memberships** app and select **Manage plans**. Select **Create Membership Plan** and enter a name for the membership. This name will be displayed in emails, receipts, and the [client portal](/learn/help-articles/clients/client-portal/). Select **Services** and select **Create**. ### Link copiedDetails tabLink copied In the **Details** tab, update the billing and expiration details for the membership. - Memberships can be billed in day, week, or month intervals. For example, use **1 Month **for monthly memberships, and **12 Months **for annual memberships. The minimum billing interval is every 7 days. - You can specify the time after which unredeemed services will expire. You can also [manually adjust the quantity of remaining services on a client's membership](/learn/adjust-the-quantities-of-remaining-services-on-a-clients-membership/), even if unredeemed services have expired. This can be helpful if a client only missed their visit by a few days and would still like to use their membership services. - If you choose to charge service tax, clients will be charged service tax for the membership services at the time the membership is billed. ### Link copiedServices tabLink copied In the **Services** tab, select **Add service group** to add services to the membership. Services are organized into **service groups**. For example, if a service group contains Signature Facial, Signature Mani, and Signature Pedi, and you select **One service**, the client can redeem **one** of those three services_ _per billing cycle. If you set up two service groups as shown below, the client can redeem a Signature Facial **and** a Signature Mani per billing cycle. You can customize the price for each service group as needed. You can also allow a service to be redeemed multiple times per billing cycle. In the example below, the client can redeem two Express Facials a month. You can specify whether to include [service customizations](/learn/help-articles/services/service-customizations/) in each service group. When the membership is applied at checkout, you can include service customizations up to the amount you specify. ### Link copiedProduct Usage tabLink copied In the **Product Usage** tab, specify any product usage included in the membership. Learn more about [adding product usage to a membership plan](/learn/using-memberships-and-packages-with-product-usage/). **Note: ** The **Product Usage** tab will only display once product usage is [added to at least one service](/learn/adding-product-usage-to-a-service/). ### Link copiedDiscounts tabLink copied In the **Discounts** tab, specify any product or additional service discounts included in the membership. These discounts will be automatically applied to **all** products and services purchased by clients with active memberships. You can [manually remove these discounts during checkout](/learn/faq-memberships/#how-do-i-remove-membership-discounts-during-checkout) if they do not apply to certain products or services. If you’d like to choose which products or services are eligible for a discount, you can [create an offer](/learn/creating-an-offer/) instead and limit it to clients with this membership. ### Link copiedAgreement tabLink copied In the **Agreement** tab, specify whether clients should be required to sign an agreement when starting the membership [in person](/learn/start-a-new-membership-for-a-client/) and [online](/learn/selling-memberships-online/). Signed agreements can help protect your business and set clear expectations for clients. When creating your agreement, things to keep in mind include: - If you make changes to the agreement later, agreements that have already been signed will not be affected. - The current membership price and billing frequency will be automatically included in the agreement. If you change your membership price or billing frequency, agreements that have already been signed will not be affected. - If you [switch a client’s membership to the current version of the plan](/learn/upgrade-switch-to-the-current-version-of-a-membership-plan/), or if you [change the price/discount on a client’s membership](/learn/faq-memberships/#how-do-i-change-the-pricediscount-on-a-clients-membership), the client’s signed agreement will not be affected. Learn more about [membership agreements](/learn/help-articles/memberships/membership-agreements/). ### Link copiedOnline Sales tabLink copied In the **Online Sales** tab, specify whether the membership should be available to purchase online. Learn more about [selling memberships online](/learn/selling-memberships-online/). ### Link copiedAdvanced tabLink copied In the **Advanced** tab, select the price to use for service commission. - **Based on regular price: **Staff commission will be calculated based on the regular service price. This setting only determines commission calculation for line items that have an applied membership credit. It does not determine commission calculation for line items that do **not** have an applied membership credit. - **Based on discounted price: **Staff commission will be calculated based on the discounted service price (the membership price). This setting only determines commission calculation for line items that have an applied membership credit. It does not determine commission calculation for line items that do **not** have an applied membership credit. Staff members will receive commission when services are redeemed, not when the membership is billed. Once you’ve created the membership plan, learn how to [start a new membership for a client](/learn/start-a-new-membership-for-a-client/) or [sell memberships online](/learn/selling-memberships-online/). ## Link copiedReordering membership plansLink copied To control the order in which your membership plans are listed when selling memberships [in person](/learn/start-a-new-membership-for-a-client/) and [online](/learn/selling-memberships-online/), drag and drop the membership plan names. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/set-up-products-for-purchase-orders/ [Home](/learn/) [Products & Inventory](/learn/help-articles/products-and-inventory/) [Purchase Orders](/learn/help-articles/products-and-inventory/purchase-orders/) # Setting Up Products for Purchase Orders Before you can [add a product to a purchase order (PO)](/learn/create-purchase-orders/), you must assign a supplier and a desired quantity on hand to the product. Adding a desired quantity on hand to products automatically sets the order quantity on your purchase orders. ## Link copiedSetting up products for purchase ordersLink copied To set up products for purchase orders, open the **Products** app and select the product. If you need to create a new product, [follow these steps](/learn/manage-categories-and-add-products/). Select the pencil icon to edit the product. Select a supplier for the product. If you need to add a new supplier, [follow these steps](/learn/manage-suppliers/). Enter the **Desired quantity on hand**. This is the ideal quantity to have on hand for this product. When the product's stock level is below this quantity, and the product is added to a PO, the order quantity is automatically calculated based on the desired quantity. For example, if you have 3 products currently in stock and your desired quantity on hand is 24, the system will automatically add 21 products to the purchase order. Select **Save Changes** to update the product. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/set-up-service-customizations/ [Home](/learn/) [Services](/learn/help-articles/services/) [Service Customizations](/learn/help-articles/services/service-customizations/) # Creating Service Customizations - - - - This article covers how to create service customizations. Once you create a service customization for one service, that same customization can be [linked to your other services](/learn/set-up-service-customizations/#add-the-same-service-customization-to-multiple-services). ## Link copiedEnabling the Service Customizations appLink copied To create service customizations, the **Service Customizations** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. ## Link copiedCreate a service customizationLink copied To create service customizations, you must be an Admin user, or you must have the [Can manage services](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Services** app. Select the service and select the **Customizations** tab. Select **Create Option Group** (if you already set up a service customization for another service, select **Add Option Group > Create New Option Group**). Service customizations are organized into **option groups**. For example, you can create an option group called Aromatherapy and add Lavender, Eucalyptus, and Orange Blossom as options. The following settings are available for each option group. ### Link copiedPrompt for clientsLink copied Enter a **Prompt for clients** to prompt clients to select an option in online booking. ### Link copiedGroup nameLink copied Enter a **Group name** that will be displayed when booking the service. This name will not be visible to clients. ### Link copiedAvailable optionsLink copied Add the available options for the option group. The following settings are available for each option: - **Option name:** The option name is limited to 20 characters. To use more than 20 characters, or to use a different option name in online booking, update the **Show in online booking as** name. - **This option changes the service duration:** Enable this toggle if this option changes the service duration. The time increments will be the same increments used on the calendar (e.g. 5 or 15 minutes). - **This option changes the service price:** Enable this toggle if this option changes the service price. You can either increase or decrease the price by the amount you specify. - **This option adds a resource requirement:** Enable this toggle if this option adds a [resource](/learn/help-articles/calendar/resources/) requirement. Clients will only see times in online booking when this resource is available. The resource will be booked for the entire duration of the service. - If you add a resource requirement from the same resource group as the base service, the system will override and replace the resource requirement for the base service when a client selects this option. To require both resources, separate them into two different resource groups. - **Exclude some staff members:** Enable this toggle to specify any staff members excluded from performing this option. - **This option has a commission deduction:** You must be an Admin user to view this toggle. Enable this toggle if this option adds a pre or post-commission deduction. This commission deduction will be in addition to any commission deductions for the base service. Learn more about [how commission is calculated with service customizations](/learn/faq-service-customizations/#how-does-commission-work-with-service-customizations). You can also specify whether making a selection is required or optional. If making a selection is required, you can specify if more than one option can be selected and set a minimum and maximum number of selections. ### Link copiedAdvanced OptionsLink copied - **Show option prices in online booking:** Enable this toggle to show the price changes (e.g. +$20) next to each option in online booking. - **Show as base prices in online booking:** Enable this toggle if this option group should display as the **base price** in online booking. [Learn more about this setting](/learn/show-base-prices-for-service-customizations/). - **Show duration changes in online booking:** Enable this toggle to show the duration changes (e.g. +15min) next to each option in online booking. - **Internal only:** Enable this toggle to hide this option group from online booking and exclude it from client emails and receipts. This setting is helpful if staff members need to add special requests or appointment requirements that should not be visible to the client. - **Show icon on calendar when selected:** Enable this toggle to show an [appointment icon](/learn/calendar-color-key-icons/#appointment-icons) on the calendar when an option from this group is selected. Once you've created the service customization, you can [customize the service for an appointment](/learn/customize-a-service-for-an-appointment/). ## Link copiedAdd the same service customization to multiple servicesLink copied To add the same service customization to multiple services, select** Add Option Group** and select the existing service customization. **Important: ** Any changes made to this service customization will affect **all** services that use it. ## Link copiedDelete a service customizationLink copied To delete a service customization, the service customization must be removed from all services. Once the service customization is removed, select **Add Option Group > Delete**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/set-up-the-gift-up-integration/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) [Gift Up! Integration](/learn/help-articles/integrations/gift-up-integration/) # Setting Up the Gift Up! Integration To set up the Gift Up! integration, go to **Apps > Manage apps > Gift Up! > Settings** and select **Edit**. Select **Get API Key**. A new tab will open allowing you to log in to Gift Up. After logging in to Gift Up!, click **Copy to clipboard** to copy your API key. In Mangomint, paste your API key and select **Save** to complete the Gift Up! integration. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/set-up-the-mailchimp-integration/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) [Mailchimp Integration](/learn/help-articles/integrations/mailchimp-integration/) # Setting Up the Mailchimp Integration To set up the Mailchimp integration, click your profile photo in Mailchimp and select **Profile**. In the **Extras** tab, select **API keys**. Under **Your API keys**, click **Create New Key**. Enter a name for the API key, such as _Mangomint_, and click **Generate Key**. Click **Copy To Clipboard** to copy the API key. In Mangomint, go to **Apps > Manage apps > Mailchimp > Settings** and select **Edit**. Paste your Mailchimp API key and select **Next**. Select the audience you want to sync with and select **Save** to complete the integration. If you select an audience that already has contacts, duplicate contacts will not be created since Mailchimp does not allow duplicate email addresses in the same audience. [Learn more about duplicate contacts in Mailchimp](https://mailchimp.com/help/remove-duplicates-and-bounces-with-excel/). Once the integration is complete, your current clients will be imported into Mailchimp. - Any new clients added in Mangomint will be added to Mailchimp automatically. - Client details will sync from Mangomint to Mailchimp, but no information will be synced from Mailchimp to Mangomint. The following client details will be synced from Mangomint to Mailchimp: - First and Last Name - Email Address - Phone Number - Birthday - Address - Has Future Appointment - **Active Membership:** This can be used to email clients with active [memberships](/learn/help-articles/memberships/). - **Eligible for Marketing Email:** This can be used to email clients who are subscribed to marketing emails in Mangomint, as shown below. This is not related to or synced with the client's [marketing status](https://mailchimp.com/help/about-your-contacts/) in Mailchimp, which is managed via Mailchimp. - **Eligible for Marketing Text:** This can be used to email clients who are subscribed to marketing texts in Mangomint, as shown below. This is not related to or synced with the client's [marketing status](https://mailchimp.com/help/about-your-contacts/) in Mailchimp, which is managed via Mailchimp. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/set-up-the-time-clock-and-assign-pins-to-staff/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Time Clock](/learn/help-articles/staff-members/time-clock/) # Setting Up the Time Clock - - - This article covers how to set up the time clock, including: - Assigning time clock PINs to staff members - Setting up task types ## Link copiedEnabling the Time Clock appLink copied To set up the time clock, the **Time Clock** app must be [enabled](/learn/managing-your-apps-and-integrations/). This step only needs to be completed once. ## Link copiedAssigning time clock PINs to staff membersLink copied Staff members will need to use their assigned PIN to clock in and out. To assign time clock PINs to staff members, you must be an Admin user, or you must have the [Can manage staff members](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Staff Members** app. Select the staff member and select **Edit**. Enter a four-digit time clock PIN and select **Save**. ## Link copiedSetting up task typesLink copied Task types can be used to track paid and unpaid tasks on time cards, such as breaks, lunch, and administrative tasks. To create a task type, you must be an Admin user. Go to **Apps > Manage apps > Time Clock > Settings**. Select **Create new task type**. Enter the **Task name**. Specify if the task is paid or unpaid and select **Save**. Paid task types will be included in the staff member's total hours worked. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/set-up-the-waiverforever-integration/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) [WaiverForever Integration](/learn/help-articles/integrations/waiverforever-integration/) # Setting Up the WaiverForever Integration To set up the WaiverForever integration, select **Account Settings** from your profile menu in WaiverForever. Click the **Integrations** tab and click **Generate New Application Key**. In the popup window, enter _Mangomint_ as the **App Name**. You can leave the **App** **Description** blank. Click **Create**. Copy the **API Key**. In Mangomint, go to **Apps > Manage apps > WaiverForever > Settings** and select **Edit**. Paste your WaiverForever API key and select **Save** to complete the integration. In the **Connected Waiver Templates** section, enable the waivers that should be automatically uploaded to client timelines when completed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/setting-up-hours-in-mangomint/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) [Mangomint Basics](/learn/help-articles/getting-started-with-mangomint/mangomint-basics/) # Setting Up Hours in Mangomint - - - There are three different kinds of hours in Mangomint: - **Business hours: **Business hours are the hours during which your business is open. However, these hours do **not **control appointment availability. - **Work hours: **Work hours are the hours during which service providers are available for appointments. These hours control appointment availability. - **Visible hours: **Visible hours are the hours that are visible on the calendar (when the calendar starts and ends). These hours do **not** control appointment availability. ## Link copiedBusiness hoursLink copied Business hours are the hours during which your business is open. These hours do **not** control appointment availability. Instead, business hours are only used to customize certain [phone call](/learn/help-articles/phone-calls-and-texting/) and [web chat](/learn/help-articles/web-chat/) settings. Learn more about [setting up business hours](/learn/business-hours/). ## Link copiedWork hoursLink copied Work hours (schedules) are the hours during which service providers are available for appointments. For hourly staff members, work hours are used to calculate payroll unless the [Time Clock](/learn/help-articles/staff-members/time-clock/) app is enabled. If it is enabled, payroll is calculated based on the hours the staff member clocked in and out. Depending on their [permissions](/learn/staff-member-permissions/), staff members can manage their own schedules and other staff members’ schedules. Learn more about [setting up work hours](/learn/staff-member-work-hours/). ## Link copiedVisible hoursLink copied Visible hours are the hours that are visible on the calendar (when the calendar starts and ends). These hours can be **different** from business hours and work hours. For example, if your service providers work from 10–6, you can make 9–7 visible on the calendar. This can be helpful if a service provider needs to move one of their appointments slightly before 10 or after 6. **Note: ** Visible hours do **not** control appointment availability. For example, if your service providers work from 10–6, and 9–7 is visible on the calendar, service providers can still only be booked from 10–6 in online booking. Learn more about [setting up visible hours](/learn/calendar-settings/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/setting-up-online-booking-for-a-shopify-website/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) [Online Booking Setup Guides](/learn/help-articles/online-booking/online-booking-guides-for-popular-website-builders/) # Adding Online Booking to a Shopify Website This article covers how to integrate online booking with your Shopify website. The Mangomint team is available to complete your online booking integration for you. If you would like to complete the integration yourself, follow the steps in this article. If you need help or have any questions, please reach out to chat support. ## Link copiedIntegrating online booking with your Shopify websiteLink copied To integrate online booking with your Shopify website, open the **Settings** app and select** Online Booking > Setup & Integration**. Copy your script tag. In Shopify, go to **Online Store > Themes > Edit code**. Select **theme.liquid** under the **layout** folder. Find the closing **\ **section in **theme.liquid** and paste your script tag **immediately before it**. To quickly search for **\** within **theme.liquid**, click into the code window and type **Cmd + F** or **Ctrl + F**. In Mangomint, copy your booking link. Use the link as the URL for any booking buttons/links on your website to complete the integration. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/setting-up-online-booking-for-a-squarespace-website/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) [Online Booking Setup Guides](/learn/help-articles/online-booking/online-booking-guides-for-popular-website-builders/) # Adding Online Booking to a Squarespace Website This article covers how to integrate online booking with your Squarespace website. The Mangomint team is available to complete your online booking integration for you. If you would like to complete the integration yourself, follow the steps in this article. If you need help or have any questions, please reach out to chat support. ## Link copiedIntegrating online booking with your Squarespace websiteLink copied To integrate online booking with your Squarespace website, open the **Settings** app and select** Online Booking > Setup & Integration**. Copy your script tag. In Squarespace, go to **Pages > Custom Code > Code Injection**. Paste your script tag in the header section and select **Save**. In Mangomint, copy your booking link. Use the link as the URL for any booking buttons/links on your website to complete the integration. Make sure you disable the **Open link in new tab** toggle. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/setting-up-online-booking-for-a-wix-website/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) [Online Booking Setup Guides](/learn/help-articles/online-booking/online-booking-guides-for-popular-website-builders/) # Adding Online Booking to a Wix Website This article covers how to integrate online booking with your Wix website. The Mangomint team is available to complete your online booking integration for you. If you would like to complete the integration yourself, follow the steps in this article. If you need help or have any questions, please reach out to chat support. ## Link copiedIntegrating online booking with your Wix websiteLink copied To integrate online booking with your Wix website, open the **Settings** app and select **Online Booking > Setup & Integration**. Copy your script tag. In Wix, go to **Settings > Custom code**. Click **Add Custom Code**. Paste your script tag and update the following settings: - **Name:** Enter a name for the code, such as Mangomint Booking Link. - **Add Code to Pages:** Select **All pages > Load code once**. - **Place Code in:** Select **Head**. Click **Apply**. Ensure that the code is enabled. In Mangomint, copy your booking link. Use the link as the URL for any booking buttons/links on your website to complete the integration. Make sure you set the links to open in the **Current window**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/setting-up-online-booking-for-a-wordpress-website/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) [Online Booking Setup Guides](/learn/help-articles/online-booking/online-booking-guides-for-popular-website-builders/) # Adding Online Booking to a WordPress Website This article covers how to integrate online booking with your WordPress website. The Mangomint team is available to complete your online booking integration for you. If you would like to complete the integration yourself, follow the steps in this article. If you need help or have any questions, please reach out to chat support. ## Link copiedIntegrating online booking with your WordPress websiteLink copied To integrate online booking with your WordPress website, open the **Settings** app and select** Online Booking > Setup & Integration**. Copy your script tag. In WordPress, go to **Plugins > Add Plugin** and install the free [WPCode Insert Headers and Footers](https://wordpress.com/plugins/insert-headers-and-footers) plugin. Once the WPCode plugin is installed, go to **Code Snippets > Header & Footer**. Paste your script tag in the header section and click **Save Changes**. In Mangomint, copy your booking link. Use the link as the URL for any booking buttons/links on your website to complete the integration. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/setting-up-products-for-product-usage/ [Home](/learn/) [Services](/learn/help-articles/services/) [Product Usage](/learn/help-articles/services/product-usage/) # Setting Up Products for Product Usage - - - Before you [add product usage to your services](/learn/adding-product-usage-to-a-service/), we recommend reviewing the information in this article. This article can help you: - Understand the product usage feature. You can also learn more about product usage by watching our [feature overview video](/learn/help-articles/services/product-usage/). - Determine whether you need to change how your products are set up in the **Products **app before adding product usage to your services. ## Link copiedProduct usage overviewLink copied Product usage allows you to track inventory for products used during services. You can also automatically charge clients the correct amount based on the products used during their service. - At checkout, you can enter the quantity of each product that was used during the service. If a product has a price, the service price will be automatically increased based on the quantity you enter. - After checkout, your inventory will be updated automatically. The term **unit** is often used with the product usage feature. This is a generic term that is used to refer to **any** type of product, whether it is an actual unit (such as a Botox unit), or a different type of product, such as a syringe, facial mask, nail tip extension, etc. ## Link copiedReviewing your product stock levels & product pricesLink copied **Note: ** We recommend reviewing **all** the information in the following sections **before** you make any changes to your products in the **Products** app. We recommend reviewing your products in the **Products** app to confirm how your **product stock levels** and **product prices** are set up. You may need to change how your products are set up so you can accurately track stock changes and charge clients the correct price when completing checkouts with product usage. For example, for med spas, you may order injectable products such as Botox from your supplier. If you **order** Botox from your supplier in a **different unit** than the unit in which you **use** Botox during services, you will need to make sure your stock level reflects the unit in which you **use** Botox during services. In this example, if you ordered 1 vial of Botox from your supplier and each vial contains 100 units (the units in which you use Botox during services), your stock level should be the following: **1 vial of Botox x 100 units per vial = 100 stock level** instead of **1 vial of Botox = 1 stock level** **Important: ** At checkout, when entering the number of units used, you will **only** be able to enter **whole numbers**. You will **not** be able to enter non-integers such as 0.01. Following the example above, if your stock level is set up as **1 vial of Botox = 1 stock level** and you need to enter 1 unit of Botox at checkout, you will **not** be able to enter 0.01 units. This is why you would need to update your stock level to 100 so you can enter 1 unit (whole number) at checkout. In addition to your stock levels, you will need to make sure your **product prices** are correct. Following the example above, if you charge clients per unit of Botox, and each unit is $12, you would need to either: - Set $12 as the product price in the **Products **app. - Set $12 as the custom product price when [adding the product to a service](/learn/adding-product-usage-to-a-service/). Setting a custom product price is helpful for products that are used in multiple services and have a different price depending on the service. Once a product’s price is set, this will allow you to enter the number of units used at checkout (as shown below) to increase the service price accordingly. **Note: ** You can also set a product’s price to $0 if clients should not be charged for this product (i.e. you only need to track stock changes). ### Link copiedUpdating your product stock levels & product pricesLink copied If you need to update your product stock levels and product prices, [create a new version of each product](/learn/manage-categories-and-add-products/) with the correct stock level and price **instead of updating your existing products**. If you change the stock levels/prices on your existing products, this will create inaccuracies in your reports, payroll, etc., as some entries will reflect the previous units and some will reflect the new units. Once the new products are created, **delete** the previous products. Once your stock levels and prices are updated, you will be able to accurately track stock changes and charge clients the correct price when completing checkouts with product usage. ## Link copiedCreating separate versions of a productLink copied **You only need to create separate versions of a product** if any of the following apply to your business: - The product is used during services and sold at retail to clients, **and **the product is used in a **different unit **during services than it is sold at retail. - You’d like to keep separate stock levels for product usage vs retail. For example, if you use a facial mask during a premium facial service, **and** you sell these facial masks as a pack at retail, you can create two versions of the product: - **Product usage version: **20 packs x 6 facial masks per pack = 120 stock level. You can set a product price in the **Products** app, or set a custom product price when [adding the product to a service](/learn/adding-product-usage-to-a-service/). - **Retail version: **20 packs = 20 stock level. You would set the product price to the price at which you sell each pack at retail. Staff members will earn commission based on the following: - For product usage sales, because the product price is added to the **service price **at checkout, the assigned staff member will earn **service commission **on the service total instead of product commission. - For retail sales, the assigned staff member will earn **product commission **as they normally would. Learn more about [creating products](/learn/manage-categories-and-add-products/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/setting-up-the-quickbooks-payroll-sync/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) [QuickBooks Payroll Sync](/learn/help-articles/payroll-processing-for-employers/quickbooks-payroll-sync/) # Setting Up the QuickBooks Payroll Sync When you [run payroll in Mangomint](/learn/running-payroll-in-mangomint/), you can sync your payroll data with QuickBooks Online automatically. This eliminates the need to export payroll data to QuickBooks manually, and it ensures your books stay up to date. ## Link copiedSetting up the QuickBooks payroll syncLink copied To set up the QuickBooks payroll sync, you must be an Admin user. Open the **Settings** app and go to **Business Setup > Payroll > Advanced configuration**. Select **Set up** under **Accounting export**. Select **Connect to QuickBooks**. You will be prompted to log in to your QuickBooks account and authorize the connection. Once your QuickBooks account is connected, update your export settings and select **Next**. - **Payroll runs: **Specify whether you'd like to sync new payroll runs with QuickBooks automatically or [manually](/learn/manually-sync-payroll-data-with-quickbooks/). - **Payroll adjustments:** Specify whether you'd like to sync payroll adjustments with QuickBooks automatically or [manually](/learn/manually-sync-payroll-data-with-quickbooks/). Payroll adjustments include any changes made to a payroll run after it's submitted, including corrections and voided payroll runs. - **Export timing: **Specify when you'd like to sync new payroll runs with QuickBooks. We recommend selecting **After payments are complete**. This ensures that if you need to cancel or edit a payroll run after it's submitted, you won't need to log in to QuickBooks and manually update the data. Once you've updated your export settings, update your account mapping. This allows you to specify how your payroll data should be mapped to your chart of accounts in QuickBooks. The table below provides general guidance on how to map your payroll data. However, **please consult an accountant if you need help determining how to map your payroll data**. | Mangomint payroll data | Description | Typically mapped to | | ------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------- | | **Bank Account** | Where the payroll funds are withdrawn from. This account reflects actual cash movement—net pay to employees, taxes, and contributions. | Bank Account | | **Wages – Salary** | Fixed pay for salaried employees, including base pay. | Expense Account | | **Wages – Hourly Compensation** | Hourly wages for staff who are paid by the hour. | Expense Account | | **Wages – Service & Product Compensation** | Commissions or service-based pay tied to sales or performance. | Expense Account | | **Wages – Overtime** | Additional wages paid for hours worked beyond standard schedules. | Expense Account | | **Wages – Bonus** | Discretionary or scheduled bonuses paid to employees. | Expense Account | | **Tips** | Employee tips collected by the business and paid out through payroll. These are owed to employees until distributed. | Liability Account | | **Employer Taxes** | The business's portion of payroll taxes (FICA, FUTA, state, etc). | Expense Account | | **Employee Deductions (401(k), Health, etc.)** | Amounts withheld from an employee's paycheck for benefits or savings. These funds are owed to third parties (such as a 401(k) provider or insurance company). | Liability Account | | **Employer Contributions (401(k), Health, etc.)** | The employer's contribution toward benefits such as retirement or insurance. | Expense Account | | **Benefit Liabilities** | Combined total owed to benefit providers (both employee deductions and employer contributions) until paid out. | Liability Account | Once you've updated your account mapping, select **Save** to finish setting up the QuickBooks payroll sync. After running payroll in Mangomint, your payroll data will be synced with QuickBooks according to your selected export settings and account mapping. To view payroll data that was synced (or that needs to be [manually synced](/learn/manually-sync-payroll-data-with-quickbooks/)), select **Review** under **Accounting export** and select the **Transactions** tab. In QuickBooks, you can view synced payroll data in your standard **Journal** report. Make sure to filter the report to include the pay date you'd like to view. ## Link copiedUpdating your payroll sync settingsLink copied To view or update your account mapping or export settings, you must be an Admin user. Open the **Settings** app and go to **Business Setup > Payroll > Advanced configuration**. Select **Review** under **Accounting export**. Select the **Mapping** tab to update your account mapping, or the **Settings** tab to update your export settings. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/setting-up-your-front-desk-display/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Hardware](/learn/help-articles/payments/payment-hardware/) # Setting Up Your Front Desk Display - - - This article covers how to set up your Front Desk Display. The Front Desk Display allows clients to check out at the front desk using an iPad and a Bluetooth card reader. ## Link copiedHere's what you'll needLink copied - iPad (iPadOS 13 or later). [Learn more about supported iPad models](/learn/front-desk-display-hardware-purchase-guide/#supported-ipad-models). - iPad stand. Short and tall versions of the iPad stand can be ordered from the [Mangomint Store](https://store.mangomint.com/). - Bluetooth card reader. The card reader and dock can be ordered from the [Mangomint Store](https://store.mangomint.com/). - A device to trigger payments on the Front Desk Display, such as a computer, phone, or tablet (including Android devices). ## Link copiedBefore you beginLink copied - Download the Mangomint app from the App Store on your iPad. - Make sure your iPad has Bluetooth enabled, has [Location Services](/learn/card-reader-troubleshooting-guide/#enable-location-services) enabled for the Mangomint app, and is connected to Wi-Fi. Mobile data can also be used instead of Wi-Fi. - Make sure your card reader is plugged in and charging. ## Link copiedSetting up your Front Desk DisplayLink copied To set up your Front Desk Display, download the Mangomint app from the App Store on your iPad. Open the Mangomint app on your iPad and tap **Front desk mode**. A 4-digit pairing code will be displayed. On your computer/separate device, ensure you are logged in as an Admin user. Open the **Settings** app and select** Payments & Checkout > Front Desk Displays**. Select **Connect a display**. Select **Enter pairing code**. Enter the 4-digit pairing code shown on your iPad and select **Continue**. If you have multiple locations, select the location(s) that will use this device and select **Continue**. If the connection is successful, you will see the **Front desk display connected** message. Once you have successfully connected your Front Desk Display to your Mangomint account, connect your Bluetooth card reader to your iPad. On your iPad, tap **Connect a bluetooth card reader**. Tap **Connect a card reader**. Turn on the card reader and make sure it's charged. Place the card reader close to your iPad and tap **Continue**. Tap **Continue**. The Mangomint app will search for available card readers. Once your card reader appears, tap **Connect**. If you see multiple card readers, select the one that matches your card reader's serial number. The serial number is printed on the back of the card reader. If the card reader connection was successful, you will see the **Card reader connected!** message. Tap **Okay**. Once your card reader is connected, [set up Kiosk Mode on your iPad](/learn/setting-up-your-ipad-on-kiosk-mode/). Kiosk Mode will ensure the iPad stays locked on the Mangomint app and will restrict users from accessing other apps, settings, and device functionalities. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/setting-up-your-ipad-on-kiosk-mode/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Hardware](/learn/help-articles/payments/payment-hardware/) # Setting Up the iPad Kiosk Mode - - - - After [setting up your Front Desk Display](/learn/setting-up-your-front-desk-display/), set up Kiosk Mode on your iPad. Kiosk Mode ensures the iPad stays locked on the Mangomint app and restricts users from accessing other apps, settings, and device functionalities. To set up Kiosk Mode: 1. Enable Guided Access on your iPad. 2. Disable Auto-Lock on your iPad. 3. Enable Kiosk Mode on your iPad. ## Link copiedEnable Guided Access on your iPadLink copied To enable Guided Access on your iPad, go to **Settings > Accessibility > Guided Access**. Enable** Guided Access**. Tap **Passcode Settings**. Tap **Set Guided Access Passcode** and enter a passcode. You will need to use this passcode later to disable Guided Access. You can also use Touch ID or Face ID if it is available on your iPad. Tap **Guided Access** to return to the Guided Access settings. Enable the **Accessibility Shortcut**, and set the **Display Auto-Lock** to **Never**. ## Link copiedDisable Auto-Lock on your iPadLink copied To disable Auto-Lock on your iPad, go to **Settings > Display & Brightness > Auto-Lock** and select **Never**. ## Link copiedEnable Kiosk Mode on your iPadLink copied To enable Kiosk Mode on your iPad, open the Mangomint app. Quickly triple-click the home/top button and tap **Start**. Kiosk Mode is now enabled. The iPad will stay locked on the Mangomint app, and users will be restricted from accessing other apps, settings, and device functionalities. Once Kiosk Mode is enabled, the **Kiosk mode is disabled** message on your iPad will be removed. If the message is **not** removed, [disable Kiosk Mode](/learn/setting-up-your-ipad-on-kiosk-mode/#disable-kiosk-mode-on-your-ipad), restart your iPad, and re-enable Kiosk Mode. **Note: ** Learn how you can [change the background color of your welcome screen](/learn/business-setup-logo-and-branding/) if needed. ## Link copiedDisable Kiosk Mode on your iPadLink copied To disable Kiosk Mode on your iPad, quickly triple-click the home/top button, enter your Guided Access passcode, and tap **End**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/shopify-integration/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) # Shopify Integration - - - The Shopify integration allows you to sync product inventory seamlessly between Mangomint and your Shopify online store. - Mangomint will be the main system. Inventory changes made in Mangomint will be synced to Shopify, including manual inventory changes and product sales. - When a product is sold in Mangomint, the inventory level from Mangomint will sync to Shopify so that both systems match. - Manual inventory changes made in Shopify will **not** be synced to Mangomint. - Shopify orders will **not** be added as sales in Mangomint. However, when a Shopify order is received, the inventory in Mangomint will be reduced. An [inventory change](/learn/track-inventory-and-add-inventory-change/) will be added to Mangomint that includes the Shopify order number as a reference. - The Shopify integration syncs **inventory levels only**. Any other product updates (e.g. price updates) will need to be made in both Mangomint and Shopify. ## Link copiedSetting up and using the Shopify integrationLink copied To set up and use the Shopify integration, make sure any product you want to sync exists in both Mangomint and Shopify with the same SKU. Once identical SKUs have been added to both systems, reach out to your Onboarding Manager or chat support to complete the integration. Once the integration is complete, you can add a new product at any time by adding the SKU to Shopify first, then Mangomint. This ensures that once there is a sale in Mangomint for the product, the inventory level from Mangomint can immediately sync to Shopify. ## Link copiedAdding SKUs to ShopifyLink copied To add SKUs to your products in Shopify, go to the **Products** screen and select a product. Enter the SKU and select **Save**. ## Link copiedAdding SKUs to MangomintLink copied To add SKUs to your products in Mangomint, open the **Products** app and select a product. Select the pencil icon. Enter the SKU and select **Save Changes**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/show-base-prices-for-service-customizations/ [Home](/learn/) [Services](/learn/help-articles/services/) [Service Customizations](/learn/help-articles/services/service-customizations/) # Showing Base Prices for Service Customizations When creating or editing [service customizations](/learn/set-up-service-customizations/), you can specify whether an option group should display as the **base price** in online booking. An example of the **base price** setting is shown below. In this example, hair length is used to determine the base price for a _Signature Haircut_ service. ## Link copiedUsing the base price settingLink copied To use the base price setting, open the** Services** app and select the service. Select the **Customizations** tab. Select **Advanced Options** for the option group. Enable the **Show as base prices in online booking** toggle to display a base price next to each option in online booking. The base price combines the price of the option with the price of the service. The base price setting can only be enabled if the option group requires at least 1 and at most 1 selection, and it only applies to the first option group shown in online booking. If needed, you can reorder option groups by selecting **Reorder**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/signing-membership-agreements/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Membership Agreements](/learn/help-articles/memberships/membership-agreements/) # Signing Membership Agreements - - - Once you’ve [added a membership agreement to your membership plan](/learn/creating-membership-agreements/), clients will be required to sign the agreement before they can start a new membership [in person](/learn/start-a-new-membership-for-a-client/) and [online](/learn/selling-memberships-online/). This article covers how to: - Sign membership agreements - Access signed membership agreements - Bypass membership agreements ## Link copiedSigning membership agreementsLink copied When a client starts a new membership [in person](/learn/start-a-new-membership-for-a-client/) that requires an agreement, you can send the client an email with a link to sign the agreement and enter their credit card details for automatic billing. - The membership status will be changed to **Waiting on signature**. The membership will not become active until the client has signed the agreement, entered their credit card details, and completed the payment. - The membership status will be changed to **Past Due** if the client does not complete this step within 24 hours. Learn how you can [resend the email request](/learn/how-do-i-resend-the-credit-card-email-request-to-my-client/) to the client if needed. - After a successful payment, the client will receive an email confirmation that includes the details of their membership and a link to download their signed agreement. When a client [starts a new membership online](/learn/selling-memberships-online/) that requires an agreement, they will need to sign the agreement before they can start the membership. After a successful payment, the client will receive an email confirmation that includes the details of their membership and a link to download their signed agreement. ## Link copiedAccessing signed membership agreementsLink copied To view, print, or download a client’s signed membership agreement, [open the client's membership details](/learn/how-to-find-a-clients-membership/) and select the **Agreement** tab. Select **Print** to print the signed agreement. In the print dialog box, your web browser may also include the option to save the document as a PDF. ## Link copiedBypassing membership agreementsLink copied You can enable the [Can bypass membership agreements](/learn/staff-member-permissions/) permission for specific staff members. This allows staff, such as business owners or managers, to bypass membership agreements as needed when starting new memberships [in person](/learn/start-a-new-membership-for-a-client/). When an agreement is bypassed, clients can start their membership immediately without having to sign, which you may choose to allow for repeat clients whom you trust or clients who otherwise don’t need to sign the agreement. To bypass a membership agreement, enable the **Skip signature for membership agreement** toggle when starting the membership. Once the agreement is bypassed, you can start the membership as you normally would. The **Agreement** tab in the client's membership details will show the staff member who bypassed the agreement. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/signing-up-for-payment-processing/ [Home](/learn/) [Payments](/learn/help-articles/payments/) [Payment Accounts](/learn/help-articles/payments/payment-accounts/) # Signing Up for Payment Processing Mangomint's integrated payment processing allows you to accept all major credit cards with no monthly charges or hidden fees, and it gives you access to features such as: - [Adding & charging credit cards on file](/learn/managing-cards-on-file/) - [Requiring credit cards in online booking](/learn/how-can-i-require-a-credit-card-for-online-booking/) - [Collecting pre-payments & deposits in online booking](/learn/how-to-require-a-prepayment-for-online-booking/) - [Collecting automatic membership payments](/learn/start-a-new-membership-for-a-client/) - [Express Booking™](/learn/help-articles/calendar/express-booking/) - [Client Self Checkout](/learn/client-self-check-out/) To sign up for payment processing and create your payment account, you must be an Admin user, or you must have the [Can manage payment accounts](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Settings** app and go to** Payments & Checkout > Payment Accounts > Primary Account**. If you have multiple [locations](/learn/business-setup-locations/), you can: - **Use one payment account for all your locations: **This allows you to combine your [payouts](/learn/payment-processing-balances-and-payouts/) for all locations into one payout. To do this, create a payment account for one location, then contact chat support to link your other locations to the same payment account. - **Use different payment accounts for each location:** This is only required if each location has a different EIN, or if you want to deposit your payouts for each location into different bank accounts. With this option, you can keep your payouts for each location separate. To use this option, select the **Locations** dropdown and create a payment account for each location. You will need to sign up using a different email address for each location. Select **Manage account > Sign up now**. You will be redirected to a new page where you can begin your application. Begin your application by following the provided instructions. When completing your application: - The combination of your Legal Business Name and EIN must exactly match the one listed on your IRS documents. - The most common industries are: - Personal services > Health and beauty spas - Personal services > Salons or barbers - If you don't have a business website, you can enter your business social media profile. - The bank account information you enter will be used for your [payouts](/learn/payment-processing-balances-and-payouts/). A payout is the transfer of funds from your payment account to the bank account entered. Once you've entered all the required information, submit your application to create your payment account. If you have any questions about the application process, please reach out to chat support. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/signing-up-for-payroll-as-a-worker/ [Home](/learn/) [Payroll Processing for Workers](/learn/help-articles/payroll-processing-for-workers/) # Signing Up for Payroll as a Worker To sign up for payroll as a worker, open the email invitation sent to you by your employer and select **Set up now**. Select **Get started** to begin the signup process. Continue the signup process by entering the required information, including your direct deposit details. Once you’ve completed the signup process, your employer will review your information to ensure you are ready for payday. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/signing-up-for-payroll-processing/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) [Employer Onboarding for Payroll](/learn/help-articles/payroll-processing-for-employers/employer-onboarding-for-payroll/) # Signing Up for Payroll as an Employer To sign up for Payroll Processing as an employer: 1. [Book a call](https://calendly.com/mangomint/payroll-onboarding) with our team to begin the signup process. 2. [Download this checklist](/downloads/assets/mangomint-payroll-setup.pdf) and gather the required information to prepare for your call. After completing the call with our team, if you are an Admin user, you can continue the signup process by opening the **Settings** app and going to **Business Setup > Payroll**. Select **Sign up now**. Once you select **Sign up now**, you can choose the staff members to enable for Payroll Processing. You will be able to add and remove staff members from your payroll later as needed. Continue the signup process by following the instructions for each section. You can find more information [here](/learn/completing-the-employer-onboarding-for-payroll/) on how to complete each section. **Important: ** If you need help during the signup process, contact chat support for assistance. To ensure you're compliant with tax and employment requirements (federal and state), please consult an accountant. Once you've completed each section of the onboarding process and your workers' payroll details have been set up, you can [run payroll in Mangomint](/learn/running-payroll-in-mangomint/). Learn how you can [access and update your payroll settings](/learn/managing-payroll-settings/) after the onboarding process is complete. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/spam-call-screening/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Managing Phone Calls](/learn/help-articles/phone-calls-and-texting/managing-phone-calls/) # Spam Call Screening Once [phone calls are activated](/learn/activating-phone-calls/), you can enable **spam call screening** to help filter out spam calls and robocalls. This can be helpful if you receive a significant amount of these types of calls at your business. - Spam call screening automatically screens suspicious calls received from phone numbers that are not on your client list. - If a caller is screened, they will be given a four-digit random code that they must enter before the call can be connected. If they do not enter the code, the call will not be connected. **Note: ** Any caller using a non-U.S. phone number (who is not on your client list) will automatically be screened and asked to enter a code. This functionality is determined by our carrier partner and cannot be changed. However, if a caller using a non-U.S. phone number successfully enters a code at least once, they will **not** be asked to enter a code again for future calls from that phone number. ## Link copiedEnabling spam call screeningLink copied To enable spam call screening, you must be an Admin user. Open the **Settings** app and go to **Business Setup > Phone Numbers > Manage settings**. Enable spam call screening and select the level of filtering you’d like to use. - **Standard: **Select this option to allow calls (i.e. not require a code) from callers who are known by our carrier partner, regardless of whether they have a verified caller ID. This option will screen the most obvious spam. - **Strict: **Select this option to allow calls (i.e. not require a code) only from callers who are known by our carrier partner **and **have a verified caller ID. This option will screen more calls than the **Standard **option, which may cause some real callers to be screened. **Note: ** Calls from existing clients (i.e. phone numbers on your client list) will always be allowed and not require a code. To include your business name in the greeting that callers hear if their call is being screened, enable the **Include business name in greeting** toggle. This can help callers know they dialed the right number for your business. You can also customize your business name if needed, which will not affect the business name in your [business setup](/learn/business-details/). This can be helpful if you’d like to customize the pronunciation of your business name or add a location name. Once you’ve enabled spam call screening: - Callers will be screened and asked to enter a code depending on the level of filtering you selected. Callers will also automatically be screened and asked to enter a code if they are not known by our carrier partner (including Unknown callers and callers with no caller ID), or if they are using a non-U.S. phone number. - Callers who are being screened will be given a four-digit random code that they must enter before the call can be connected. They will have three attempts to enter the code correctly. If it is not entered correctly, the call will not be connected. Calls that were not connected will be visible under your **Spam** conversations in the **Inbox **app. Once a caller who is being screened successfully enters a code at least once, they will **not** be asked to enter a code again for future calls from that phone number. ## Link copiedViewing spam calls in the Inbox appLink copied In the **Inbox** app, you can view a history of all calls that were not connected after being screened. To access the **Inbox** app, you must be an Admin user, or you must have the [Can view all conversations](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Inbox** app and select your **Spam** conversations to view a history of all calls that were not connected. If any legitimate calls were **not** spam, you can [manually mark the conversation as not spam](/learn/viewing-conversations/#spam-conversations). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/staff-member-notifications/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) # Staff Member Notifications - - - You can receive **in-app and push notifications** when different events occur, such as new appointments, missed calls, and online purchases. - **In-app notifications** will notify you directly within Mangomint. - **Push notifications** will be sent from the Mangomint mobile app on your phone or tablet. If you tap a push notification or select an in-app notification, you will go directly to that item, such as an appointment or waitlist opening. You can update your notification preferences in the following ways: - On desktop, select **User Profile **from your profile menu. Select your **Notifications **tab. - On desktop, click the bell icon and select the settings icon. - On mobile, tap the **Apps **icon to open the main menu. Tap **Profile Settings > Notifications**. You can also update another staff member’s notification preferences by opening the **Staff Members** app and selecting the **Notifications** tab for the staff member. To update another staff member’s notification preferences, you must be an Admin user, or you must have the [Can manage staff members](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedNotification optionsLink copied The following tables outline the available notification options. - **In-app notifications** will notify you directly within Mangomint. These notifications will also remain visible after being marked as read, allowing you to see a complete history within Mangomint of all the notifications you've received. - **Push notifications** will be sent from the Mangomint mobile app on your phone or tablet. You can configure push notifications on your device to alert you with a notification sound, if needed. Learn how you can also [prioritize push notifications from Mangomint](/learn/staff-member-notifications/#prioritizing-push-notifications-from-mangomint) so they always appear at the top of your notifications list. **Note: ** If you enable a push notification, the in-app notification will also be enabled by default. This ensures that even if you swipe away a push notification, you will still be able to see a complete history within Mangomint of all the notifications you’ve received. In addition, if you swipe away a push notification, the Mangomint mobile app will still display a badge until the in-app notification is marked as read. ### Link copiedAppointments with youLink copied The **Appointments with you** notification category allows you to manage notifications for appointments where you are assigned. | Notification | Description | Notification types | Available for | | ---------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------ | ----------------- | | **Appointment booked by a client in online booking** | Send a notification when an appointment is booked with you by a client. | In-app, Push | Service providers | | **Appointment booked by a staff member** | Send a notification when an appointment is booked with you by a staff member. | In-app, Push | Service providers | | **Appointment rescheduled by a client themselves** | Send a notification when an appointment with you is rescheduled by the client. | In-app, Push | Service providers | | **Appointment rescheduled by a staff member** | Send a notification when an appointment with you is rescheduled by a staff member. | In-app, Push | Service providers | | **Appointment canceled by a client themselves** | Send a notification when an appointment with you is canceled by the client. | In-app, Push | Service providers | | **Appointment canceled by a staff member** | Send a notification when an appointment with you is canceled by a staff member. | In-app, Push | Service providers | | **Client is checked in for service** | Send a notification when your client is checked in for service. This notification option is only available if the [When client is checked-in for service](/learn/automated-messages-check-in-process/) message is enabled. | In-app, Push | Service providers | ### Link copiedAll appointmentsLink copied The **All appointments** notification category allows you to manage notifications for all appointments, regardless of whether you are assigned to the appointment. | Notification | Description | Notification types | Available for | | ---------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Appointment booked by a client in online booking** | Send a notification when an appointment is booked by a client. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Appointment booked by a staff member** | Send a notification when an appointment is booked by a staff member. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Appointment rescheduled by a client themselves** | Send a notification when an appointment is rescheduled by the client. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Appointment rescheduled by a staff member** | Send a notification when an appointment is rescheduled by a staff member. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Appointment canceled by a client themselves** | Send a notification when an appointment is canceled by the client. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Appointment canceled by a staff member** | Send a notification when an appointment is canceled by a staff member. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Client is checked in for service** | Send a notification when a client is checked in for service. This notification option is only available if the [When client is checked-in for service](/learn/automated-messages-check-in-process/) message is enabled. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Client joins waitlist in online booking** | Send a notification when a client adds themselves to the waitlist. | In-app, Push | Admin users and staff members with both the **Can receive notifications for all appointments** and **Can manage waitlist** [permissions](/learn/staff-member-permissions/). | | **New opening for waitlist entry** | Send a notification when there is a new opening for a waitlist entry. | In-app, Push | Admin users and staff members with both the **Can receive notifications for all appointments** and **Can manage waitlist** [permissions](/learn/staff-member-permissions/). | ### Link copiedClient activityLink copied The **Client activity** notification category allows you to manage notifications for online purchases, failed membership payments, and client form submissions. | Notification | Description | Notification types | Available for | | ----------------------------- | --------------------------------------------------------------- | ------------------ | -------------------------------------------------------------------------------------------------------------------- | | **Gift card purchased** | Send a notification when a client purchases a gift card online. | In-app, Push | Admin users and staff members with the [Can manage gift cards](/learn/staff-member-permissions/) permission. | | **Package purchased** | Send a notification when a client purchases a package online. | In-app, Push | Admin users and staff members with the [Can manage packages](/learn/staff-member-permissions/) permission. | | **Membership started** | Send a notification when a client starts a membership online. | In-app, Push | Admin users and staff members with the [Can manage memberships](/learn/staff-member-permissions/) permission. | | **Membership payment failed** | Send a notification when a client’s membership payment fails. | In-app, Push | Admin users and staff members with the [Can manage memberships](/learn/staff-member-permissions/) permission. | | **Form submitted** | Send a notification when a client submits a form. | In-app, Push | Admin users and staff members with the [Can view all form submissions](/learn/staff-member-permissions/) permission. | ### Link copiedMessages & callsLink copied The **Messages & calls** notification category allows you to manage notifications for messages and calls from clients, including web chat messages. | Notification | Description | Notification types | Available for | | -------------------------------------- | ----------------------------------------------------------------------------------------------------------- | ------------------ | ----------------------------------------------------------------------------------------------------------------- | | **New text message** | Send a notification when a text message is received. | Push | Admin users and staff members with the [Can view all conversations](/learn/staff-member-permissions/) permission. | | **Missed call or voicemail** | Send a notification when a phone call is missed or a voicemail is left. | In-app, Push | Admin users and staff members with the [Can view all conversations](/learn/staff-member-permissions/) permission. | | **New web chat** | Send a notification when a web chat message is received. | Push | Admin users and staff members with the [Can view all conversations](/learn/staff-member-permissions/) permission. | | **Someone tags you in a conversation** | Send a notification when someone [mentions](/learn/using-mentions-in-conversations/) you in a conversation. | In-app, Push | All users | ## Link copiedEnabling push notificationsLink copied To ensure you successfully receive push notifications from the Mangomint mobile app on your device, we recommend enabling push notifications directly through the Mangomint mobile app on your phone or tablet. This will allow your device to prompt you to allow push notifications if needed. If you are not receiving push notifications after enabling them, try following these steps on your device: - [Turn notifications on or off for a specific app on your iPhone](https://support.apple.com/en-us/120681) - [Turn notifications on or off for certain apps on Android](https://support.google.com/android/answer/9079661?hl=en#zippy=%2Cturn-notifications-on-or-off-for-certain-apps) ## Link copiedPrioritizing push notifications from MangomintLink copied If your iPhone or iPad has [Apple Intelligence](https://support.apple.com/en-us/121115) enabled, you can configure push notifications from the Mangomint mobile app to have **priority** over push notifications from your other apps. This will ensure push notifications from Mangomint always appear at the top of your notifications list instead of being hidden under your other push notifications. To prioritize push notifications from the Mangomint mobile app, follow these steps on your device: - [Turn on priority notifications for iPhone](https://support.apple.com/guide/iphone/summarize-notifications-reduce-interruptions-iph1fbe7d2b9/ios) - [Turn on priority notifications for iPad](https://support.apple.com/guide/ipad/summarize-notifications-reduce-interruptions-ipadf7f78ec1/ipados) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/staff-member-permissions/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) # Staff Member Permissions - - - - - - - - - - - - - - - - - - - - Staff member permissions help manage access to different apps and functionality in Mangomint. If you are an Admin user, you can manage staff member permissions by opening the **Staff Members** app and using the **Permissions** tab. **Note: ** All permissions are automatically enabled for Admin users and cannot be disabled. Learn more about the [differences](/learn/staff-member-permissions/#admin-users-vs-normal-users) between Admin users and Normal users who have all permissions manually enabled. ## Link copiedCalendar PermissionsLink copied | Permission | Description | | ---------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------- | | **Can change status of appointments** | Can confirm/unconfirm appointments, check in clients, etc. Does not allow canceling appointments. | | **Can book and change own appointments** | Can book, change, and cancel appointments on their own calendar. | | **Can view other people’s calendar** | Can view other people’s calendars. Does not allow changing appointments or time blocks on other people’s calendars. | | **Can book and change other people's appointments** | Can book, change, and cancel appointments where another staff member is assigned. | | **Can create and change own time blocks** | Can add, change, and remove [time blocks](/learn/help-articles/calendar/time-blocks/) on their own calendar. | | **Can create and change other people’s time blocks** | Can add, change, and remove [time blocks](/learn/help-articles/calendar/time-blocks/) on other people’s calendars. | | **Can manage waitlist** | Can add, change, and remove [waitlist entries](/learn/help-articles/calendar/intelligent-waitlist/). | | **Can view appointment change history** | Can [view a record of changes](/learn/view-appointment-change-history/) made to appointments, such as status updates, reschedules, and edits. | ## Link copiedClient PermissionsLink copied | Permission | Description | | ----------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Can access everybody's clients** | Can access all clients, regardless of who is set as the client owner. This permission is only available if [client ownership](/learn/advanced-settings-client-ownership/) is enabled.**Note:** If a staff member has an appointment with a client, they can view and edit that client’s details via the appointment details, even if they are not the client's owner and even if this permission is disabled. | | **Can view clients' last names** | Disable this permission to hide client last names from this staff member (calendar, notifications, phone calls, etc.) and remove access to the **Clients** app. | | **Can access clients' contact details** | Disable this permission to hide client contact details from this staff member (i.e. address, phone number, email address) and remove access to the **Clients** app. If this permission is enabled, staff members can export a list of the clients they have access to in the **Clients** app. | | **Can delete and merge clients** | Can delete and merge clients whom they have permission to access. | | **Can manually adjust client account balances** | Can manually increase or decrease a [client’s account balance](/learn/help-articles/clients/client-account-balances/). Does not grant access to the **Clients** app. | ## Link copiedSales PermissionsLink copied | Permission | Description | | ----------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Can view individual sales on calendar** | Can view the attached sale for appointments they have permission to view. Does not grant access to the **Sales** app. Does not allow modifying sales. | | **Can view list of own sales** | Can view their own sales in the **Sales** app. Includes any sales where they are assigned. Does not allow modifying sales. | | **Can view all sales** | Can view all sales in the **Sales** app. Does not allow modifying sales. | | **Can start a checkout and modify sales** | Can take payments, reopen closed sales, make changes to services and products in a sale, etc. | | **Can sell non-retail products** | Can add products from [non-retail categories](/learn/faq-products-and-inventory/#how-do-i-hide-backbarprofessional-use-items-during-checkout) during checkout, which can be helpful for tracking internal product usage (professional-use items). | | **Can refund sales (open and closed)** | Can refund line items and entire sales, whether the sale is open or closed. Grants full refund capabilities. | | **Can refund open sales** | Can refund payments during checkout and in reopened sales. | ## Link copiedPhone PermissionsLink copied **Note: ** If you have not [activated phone calls](/learn/activating-phone-calls/), **Phone** permissions will display as **Messages** permissions. | Permission | Description | | ------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Can view individual conversations** | Can view conversations for clients they have permission to view. Does not grant access to the **Inbox** app. Does not allow sending messages. | | **Can view all conversations** | Can view conversations—including [web chat](/learn/help-articles/web-chat/) conversations—for **all** clients and locations via the **Inbox** app. Learn how you can [use multiple phone numbers](/learn/using-multiple-phone-numbers/) to limit conversation access by [location](/learn/business-setup-locations/). Does not allow sending messages. | | **Can send messages** | Can send text and [web chat](/learn/help-articles/web-chat/) messages in conversations they have permission to view.**Note:** If a staff member does not have permission to access client contact details, they will not be able to see client phone numbers when sending text messages. | | **Can make and receive calls** | Can make and receive [phone calls](/learn/help-articles/phone-calls-and-texting/). If this permission is enabled, the **Can view all conversations** permission will be enabled automatically, allowing the staff member to access the **Inbox** app to view phone call and voicemail history. | ## Link copiedReports PermissionsLink copied | Permission | Description | | ------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Can access company reports** | Can access all available [reports](/learn/help-articles/reports/). Staff members can run reports for the locations that are enabled for them in **Apps > Staff Members > Locations**. | ## Link copiedProduct PermissionsLink copied | Permission | Description | | ------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Can manage products** | Can create, change, and delete [products](/learn/help-articles/products-and-inventory/). Allows manual inventory changes. This permission is not required to add products during checkout. | | **Can manage purchase orders** | Can create, edit, and receive [purchase orders](/learn/help-articles/products-and-inventory/purchase-orders/). | ## Link copiedGift Card PermissionsLink copied | Permission | Description | | ------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Can manage gift cards** | Can manually create, adjust, and delete [gift cards](/learn/help-articles/giftcards/). This permission is not required to sell or redeem gift cards during checkout. | ## Link copiedPackages PermissionsLink copied | Permission | Description | | ----------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Can manage packages** | Can manually create, adjust, and delete [packages](/learn/help-articles/packages/). This permission is not required to sell or use packages during checkout. | | **Can manage package setups** | Can create and modify package setups. | ## Link copiedMemberships PermissionsLink copied | Permission | Description | | ------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Can manage memberships** | Can start, change, and cancel client [memberships](/learn/help-articles/memberships/). Includes pausing/resuming client memberships and renewing client memberships early. | | **Can bypass membership agreements** | Can skip the [membership agreement requirement](/learn/help-articles/memberships/membership-agreements/) when starting a new membership for a client. | | **Can manage membership plans** | Can create and modify membership plans. | ## Link copiedCash Drawer PermissionsLink copied | Permission | Description | | -------------------------- | ------------------------------------------------------------------------------------------------------------------------------------- | | **Can manage cash drawer** | Can access the [Cash Drawer app](/learn/help-articles/payments/cash-drawer/). Can perform counts and add manual pay-ins and pay-outs. | ## Link copiedTime Clock PermissionsLink copied | Permission | Description | | --------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Can view Time Clock app** | Can access the [Time Clock app](/learn/help-articles/staff-members/time-clock/). Allows clocking in on any device where they are logged in. This permission is **not** required to clock in. Staff members can still clock in using their PIN under another account where the **Time Clock** app is accessible. | | **Can manage time cards** | Can view, edit, and delete [time cards](/learn/how-to-manage-and-edit-time-cards/) for all staff members. | ## Link copiedPayroll PermissionsLink copied | Permission | Description | | ---------------------------------- | -------------------------------------------------------------------------------------------------------------------- | | **Can view Payroll app** | Can access the **Payroll** app. Allows viewing [payroll reports](/learn/payroll-report/) and exporting payroll data. | | **Can manage payroll adjustments** | Can add, edit, and delete [payroll adjustments](/learn/payroll-report/#pay-adjustments). | | **Can process payroll runs** | Can [process payroll runs](/learn/help-articles/payroll-processing-for-employers/). | ## Link copiedForms PermissionsLink copied | Permission | Description | | ---------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Can view individual form submissions** | Can view forms and form submissions attached to appointments they have permission to view. Does not grant access to the [Forms app](/learn/help-articles/forms-and-charting/).**Note:** If a staff member does not have permission to access client contact details, they will not be able to see client emails and phone numbers when viewing [form submissions](/learn/viewing-form-submissions/). | | **Can view all form submissions** | Can access the [Forms app](/learn/help-articles/forms-and-charting/). | | **Can manage form templates** | Can create and modify form templates. | ## Link copiedResources PermissionsLink copied | Permission | Description | | ---------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Can manage resources** | Can create and modify [resources and resource groups](/learn/help-articles/calendar/resources/). This permission is not required to add resource requirements in **Service** settings. | | **Can view resources on calendar** | Can view resources, such as rooms or chairs, as separate columns on the calendar. | ## Link copiedCampaigns PermissionsLink copied | Permission | Description | | ---------------------- | ----------------------------------------------------------------- | | **Can edit campaigns** | Can create and edit [campaigns](/learn/help-articles/campaigns/). | | **Can send campaigns** | Can send and schedule campaigns. | ## Link copiedFlows PermissionsLink copied | Permission | Description | | -------------------- | ----------------------------------------------------------------------------------- | | **Can manage flows** | Can create and modify [flows and flow runs](/learn/help-articles/automated-flows/). | ## Link copiedOffers PermissionsLink copied | Permission | Description | | --------------------- | ------------------------------------------------------------- | | **Can manage offers** | Can create and modify [offers](/learn/help-articles/offers/). | ## Link copiedSetup & Management PermissionsLink copied | Permission | Description | | ------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Can manage staff members** | Can change work hours, assigned services, etc.Does **not** grant access to:• Adding staff members, _unless_ [Can manage billing](/learn/adding-a-staff-member/) is also enabled.• Changing user type or enabling/disabling [Can manage billing](/learn/adding-a-staff-member/).• Viewing and enabling/disabling assigned locations, _unless_ this person is already enabled in more than one location.• Permissions tab• Compensation tab | | **Can manage service settings** | Can create and change services, service assignments, online booking service settings, etc. Allows [adding product usage to services](/learn/adding-product-usage-to-a-service/). | | **Can manage payment accounts** | Can access **Payments & Checkout > Payment Accounts** in the **Settings** app to create and manage payment accounts, review transactions and payouts, etc. This permission is **not** required for staff members to access their [assigned payment account](/learn/how-to-set-up-a-payment-account-for-a-staff-member/) to view their balance, payouts, etc. | ## Link copiedUser Profile PermissionsLink copied | Permission | Description | | -------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Can change own work schedule** | Can set, modify, and override their own work schedule via their **User Profile** menu. | | **Can change own service assignments** | Can assign/unassign themselves to services via their **User Profile** menu. Can override their own default service prices and durations. | | **Can view own daily/weekly totals** | Can access [Daily Totals and Weekly Totals](/learn/viewing-your-daily-and-weekly-totals/) (i.e. number of services, service revenue, tips, etc.) from their mobile app menu. | | **Can receive notifications for all appointments** | Can receive [notifications](/learn/staff-member-notifications/) for **all** appointment activity across the business, not just their own appointments. | ## Link copiedAdmin users vs. Normal usersLink copied Users in Mangomint can either be [Admin users or Normal users](/learn/adding-a-staff-member/). All permissions are automatically enabled for Admin users and cannot be disabled. If a Normal user has all permissions manually enabled, there are still several things throughout Mangomint that only an Admin user can access. ### Link copiedApps and integrationsLink copied Only Admin users can: - Manage [apps and integrations](/learn/managing-your-apps-and-integrations/) - Manage [time clock settings](/learn/set-up-the-time-clock-and-assign-pins-to-staff/), [gift card settings](/learn/gift-card-settings/), and [membership settings](/learn/business-setup-membership-settings/) - [Delete the most recent cash drawer count](/learn/add-a-new-count/#deleting-a-count-from-the-cash-drawer) - Access the **Settings** app, which includes the following setting categories: - Business Setup - Calendar & Appointments - Payments & Checkout (Normal users can access the **Payment Accounts **settings if they have the **Can manage payment accounts **permission enabled) - Online Booking - Automated Messages ### Link copiedStaff membersLink copied Only Admin users can: - View and change a staff member's permissions - View and change a staff member's [compensation settings](/learn/help-articles/staff-members/staff-compensation/) - Change a staff member's [user type](/learn/adding-a-staff-member/) - View and enable/disable the [Can manage billing](/learn/adding-a-staff-member/) toggle for a staff member ### Link copiedServicesLink copied Only Admin users can add commission deductions to services and [service customizations](/learn/help-articles/services/service-customizations/). ### Link copiedPhoneLink copied Only Admin users can [activate phone calls](/learn/activating-phone-calls/). Activating phone calls is separate from [managing your phone call availability](/learn/managing-your-phone-call-availability/). ### Link copiedConversationsLink copied Only Admin users can: - [Delete text messages](/learn/sending-and-receiving-text-messages/#deleting-text-messages) and [web chat messages](/learn/replying-to-web-chat-messages/#deleting-web-chat-messages) from conversations - [Block phone numbers](/learn/faq-phone-calls-and-texting/#can-i-block-phone-numbers-from-calling-and-texting-me) from calling and texting, and [block website visitors](/learn/faq-web-chat/#can-i-block-specific-website-visitors-from-sending-web-chat-messages) from sending web chat messages - [Mark conversations as spam](/learn/viewing-conversations/#spam-conversations) ### Link copiedLocationsLink copied Only Admin users can access all locations, regardless of whether they are assigned to all locations. This includes booking appointments, completing sales, viewing conversations, and running reports for all [locations](/learn/business-setup-locations/). ### Link copiedExportsLink copied Only Admin users can: - Export the [sales list](/learn/navigating-and-filtering-the-sales-page/#exporting-the-sales-list) and [transactions list](/learn/navigating-and-filtering-the-sales-page/#viewing-and-exporting-the-transactions-list) - [Export a client's form submissions](/learn/exporting-a-clients-form-submissions/) ### Link copiedSubscription payment methodLink copied Only Admin users with the [Can manage billing](/learn/adding-a-staff-member/) toggle enabled in their **Staff Member** settings can [update your Mangomint subscription payment method](/learn/updating-your-mangomint-subscription/#updating-your-subscription-payment-method) once your subscription has started. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/staff-member-work-hours/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Staff Member Work Hours & Days Off](/learn/help-articles/staff-members/staff-member-work-hours-and-days-off/) # Managing Staff Member Work Hours To manage staff member work hours, you must be an Admin user, or you must have the following [permissions](/learn/staff-member-permissions/) enabled in **Staff Member** settings: - **Can change own work schedule:** Allows you to manage your own work hours. - **Can manage staff members:** Allows you to manage both your own work hours and other staff members' work hours. Learn how to [set up alternating hours every other week (bi-weekly schedules)](/learn/how-can-i-set-up-alternating-hours-every-other-week/). ## Link copiedManaging your own work hoursLink copied To manage your own work hours, select **User Profile** from your profile menu. Select the **Work Schedule** tab. To manage your own work hours from the mobile app, open the menu and select **Profile Settings**. Tap **Work Schedule**. ## Link copiedManaging another staff member's work hoursLink copied To manage another staff member's work hours, select the **Day** view on the calendar. Select the staff member's name and select **Edit Schedule**. You can also open the** Staff Members** app and select the** Work Hours** tab. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/staff-reports/ [Home](/learn/) [Reports](/learn/help-articles/reports/) # Staff Reports - - - This article covers the Staff reports available in the **Reports** app. To access reports, you must be an Admin user, or you must have the [Can access company reports](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedService & Product Sales By Staff ReportLink copied The **Service & Product Sales By Staff** report includes the quantities and sales totals for services and products sold by each staff member. The table below provides more information on the different columns in the **Service & Product Sales By Staff** report. | Column | Description | | ---------------------------- | -------------------------------------------------------------------- | | **Staff Member** | The staff member’s name. | | **# Services** | The number of completed services. | | **Service Sales** | The staff member’s service sales total. | | **# Products** | The number of products sold. | | **Product Sales** | The staff member’s product sales total. | | **Total Sales** | The staff member’s total sales. | | **Service Category/Service** | The name of the service category and service. | | **Product Category/Product** | The name of the product category and product. | | **Brand/Product** | The name of the product brand and product. | | **Adjustments** | The adjustments that were made to the default price during checkout. | | **Applied Packages** | The value of applied packages and memberships. | | **Taxes** | The amount of tax that was collected. | | **Sales** | The sales total. | ## Link copiedTime Clock ReportLink copied The **Time Clock** report is available if the [Time Clock](/learn/help-articles/staff-members/time-clock/) app is enabled. This report provides information on staff member working hours, including hours spent on specific [task types](/learn/set-up-the-time-clock-and-assign-pins-to-staff/). A column will be included in the report for each task type. The table below provides more information on the different columns in the **Time Clock** report. | Column | Description | | -------------- | -------------------------------------------- | | **Day** | The day the staff member clocked in and out. | | **Staff** | The staff member’s name. | | **Clock-In** | The time when the staff member clocked in. | | **Clock-Out** | The time when the staff member clocked out. | | **Paid Hours** | The staff member’s paid hours. | ## Link copiedDays Off ReportLink copied The **Days Off** report includes [days off](/learn/set-a-day-off-for-a-staff-member/) for staff members during the selected time period and for the selected [locations](/learn/business-setup-locations/). The table below provides more information on the different columns in the **Days Off** report. | Column | Description | | ---------------- | ---------------------------------------------------------------------------------------------------------------------------------------------- | | **Staff Member** | The staff member’s name. | | **Day** | The day the staff member was off/not working. | | **Reason** | The reason the staff member was off/not working. The **Other** reason includes staff members who were **Set to Not Working** via the calendar. | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/start-a-checkout-without-an-appointment/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Completing Sales & Checkouts](/learn/help-articles/sales-and-checkout/basics-sales-and-checkout/) # Complete a Checkout Without an Appointment You can complete a checkout without an appointment, which can be helpful for selling products, gift cards, and packages. To complete a checkout without an appointment, open the **Sales** app and select **New Checkout**. In the mobile app, open the menu, tap **Sales**, and tap the "+" button. Add the client to the sale. This is helpful for package sales, as the package will be added to the client's profile once the sale is closed. Select **Add Service**, **Add Product**, or **More** to add items to the sale. The **More** option allows you to: - Add a [gift card](/learn/selling-gift-cards-in-person/) to the sale. - Add a [package](/learn/how-to-sell-a-package/) to the sale. - Apply an [offer](/learn/applying-an-offer/) to the sale. - Add an [account balance deposit](/learn/add-to-a-clients-account-balance/) to the sale. Learn how you can [use a barcode scanner to scan products during checkout](/learn/how-to-set-up-and-use-a-barcode-scanner/). Select **Go To Payments** or **Pay** (mobile app). Select from the available [payment buttons](/learn/payment-types/) to complete the sale. Learn how you can also [split payments between multiple payment methods](/learn/how-to-split-payments/) if needed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/start-a-new-membership-for-a-client/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Client Memberships](/learn/help-articles/memberships/managing-clients-memberships/) # Start a New Membership for a Client - - - Once you've [created a membership plan](/learn/help-articles/memberships/managing-membership-plans/), you can start a new membership for a client in person. Learn how you can also [sell memberships online](/learn/selling-memberships-online/). This article covers: - Starting a membership that requires an agreement - Starting a membership that does not require an agreement ## Link copiedStarting a membership that requires an agreementLink copied To start a new membership that requires a [membership agreement](/learn/help-articles/memberships/membership-agreements/), open the **Memberships** app and select **New Membership**. Select the client and the membership they’d like to purchase, and specify when to start the membership. - Select **Now** to charge the client immediately. If the payment is successful, the membership will become active. - Select **Now > Advanced Options > First billing date is after start date **if you would like the client’s membership to become active immediately, but you don’t want to charge the client until a later date. This is helpful if you are [importing the client's membership from a previous system](/learn/how-do-i-transfer-memberships-from-my-old-booking-system/). With this option, all product and service discounts in the membership will become active; however, any services included in the membership will not be redeemable until the first payment. - Select **In the future **to schedule the membership to start on a future date. The client will not be charged until the selected date. No membership services or discounts will be redeemable until the selected date. If applicable, select a billing location for the membership. Learn more about [membership billing locations](/learn/business-setup-membership-settings/). Specify whether to request signature and payment via email or text and select **Start Membership**. The client will receive an email or text with a link to sign the membership agreement and enter their credit card details for automatic billing. - The membership status will be changed to **Waiting on signature**. The membership will not become active until the client has signed the agreement, entered their credit card details, and completed the payment. - The membership status will be changed to **Past Due **if the client does not complete this step within 24 hours. - After a successful payment, the client will receive an email confirmation that includes the details of their membership and a link to download their signed agreement. ## Link copiedStarting a membership that does not require an agreementLink copied To start a new membership that does not require a [membership agreement](/learn/help-articles/memberships/membership-agreements/), open the **Memberships** app and select **New Membership**. Select the client and the membership they’d like to purchase, and specify when to start the membership. - Select **Now** to charge the client immediately. If the payment is successful, the membership will become active. - Select **Now > Advanced Options > First billing date is after start date **if you would like the client’s membership to become active immediately, but you don’t want to charge the client until a later date. This is helpful if you are [importing the client's membership from a previous system](/learn/how-do-i-transfer-memberships-from-my-old-booking-system/). With this option, all product and service discounts in the membership will become active; however, any services included in the membership will not be redeemable until the first payment. - Select **In the future **to schedule the membership to start on a future date. The client will not be charged until the selected date. No membership services or discounts will be redeemable until the selected date. If applicable, select a billing location for the membership. Learn more about [membership billing locations](/learn/business-setup-membership-settings/). Specify how the client will pay for the membership and select **Start Membership**. Select **Automatic** to automatically charge a credit card saved in the client's profile when the membership renews. You will need to [sign up for payment processing](/learn/signing-up-for-payment-processing/) to use this option. - **Use a card on file: **Select this option to use an existing card on file or to enter a new card. - **Request credit card from client (via email):** Select this option to send the client an email with a link to enter their credit card details. - The membership status will be changed to **Credit card needed**. The membership will not become active until the client has entered their credit card details and the payment is successful. - The membership status will be changed to **Past Due **if the client does not complete this step within 24 hours. Learn how you can [resend the email request](/learn/how-do-i-resend-the-credit-card-email-request-to-my-client/) to the client if needed. Select **Manual** to allow the client to pay manually every time the membership renews. For example, the client may want to pay in person with cash. When the client's membership payment is due, a sale for the membership will be created in the **Sales** app automatically. You must manually collect the payment and close the sale to keep the membership active. After a successful payment, the client will receive an email confirmation that includes the details of their membership. ## Link copiedAutomated messages for membershipsLink copied Learn more about [automated messages for memberships](/learn/automated-messages-memberships/). Automated messages can be sent to clients for new memberships, renewal reminders, successful renewals, and canceled memberships. You can also use [automated flows](/learn/help-articles/automated-flows/) to send automated messages for memberships. By using automated flows, you can send different messages to clients **based on their specific membership plan**. - **Membership started: **Use this flow trigger to send messages to clients when their membership begins. - **Membership canceled: **Use this flow trigger to send messages to clients when their membership is canceled. - **Before membership credits expire: **Use this flow trigger to send messages to clients when their membership services are about to expire. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/switching-to-mangomint/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) [Setting Up Your Account](/learn/help-articles/getting-started-with-mangomint/setting-up-your-account/) # Switching to Mangomint When switching to Mangomint from a previous scheduling software, our team works with you to make the process as easy and seamless as possible. Your dedicated Onboarding Manager will guide you through the entire onboarding process and answer any questions you have along the way. Your Onboarding Manager oversees your entire onboarding process, including helping you with your onboarding tasks and data import. ## Link copiedOverviewLink copied Here’s what you can expect when switching to Mangomint: - Select **Try it now** on our [website](https://www.mangomint.com/) to start your free trial of Mangomint. You can also select **Book a demo** on our website to see Mangomint in action and chat with one of our software experts. - Discuss data import with your Onboarding Manager and get your onboarding questions answered. - Finish setting up your Mangomint account. You can find detailed information on how to set up your account [here](/learn/guide-for-admin-users/). If you need help or have any questions, contact us anytime. - Start your [subscription](/learn/help-articles/mangomint-subscription/) and begin scheduling with Mangomint. ## Link copiedNotify your clients about your switch to MangomintLink copied When you’re ready, consider notifying your clients about your new scheduling software. You can choose to notify clients at a time that works best for you, whether it's a week before your launch or the day of your launch. - The [Campaigns](/learn/help-articles/campaigns/) app includes a **New Software Announcement** email template that you can use to notify your clients about your switch to Mangomint. - Our [Canva Template How-To](/downloads/assets/canva_template_how_to.pdf) is available to download and includes steps on how to **create Instagram assets in Canva** to announce your switch to Mangomint. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/tips-settings-for-payroll-processing/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Staff Member Compensation](/learn/help-articles/staff-members/staff-compensation/) # Tips Settings for Payroll Processing If a staff member is enrolled in [Payroll Processing](/learn/help-articles/payroll-processing-for-employers/), you can choose not to pay out the staff member’s tips via Payroll Processing. This is helpful if you pay out your staff members' tips separately from payroll. To adjust a staff member's tips settings, you must be an Admin user. Open the** Staff Members** app and select the staff member. Select the **Compensation** tab and go to **Payroll Settings**. ## Link copiedTips settings for Payroll Processing (U.S.)Link copied For U.S. customers, enable the **Consider all tips as already paid** toggle. When enabled, the staff member's tips will not be paid via Payroll Processing. ## Link copiedTips settings for Payroll Processing (Canada)Link copied For Canadian customers, use the **Consider all tips as direct tips** toggle to determine whether a staff member's tips will be paid via Payroll Processing. - When this toggle is **enabled**, the staff member's tips will be considered **direct tips**. Direct tips are paid directly to staff members and are not included in payroll payments or paystubs. - When this toggle is **disabled**, the staff member's tips will be considered **controlled tips**. Controlled tips are taxable income and will be included in payroll payments and paystubs. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/track-inventory-and-add-inventory-change/ [Home](/learn/) [Products & Inventory](/learn/help-articles/products-and-inventory/) # Adding an Inventory Change To add a product inventory change, open the **Products** app and select the product. Select **Add Change** and select the type of inventory change. - **Received Stock:** Select this option to record new inventory that was received. - **Recount:** Select this option to recount the inventory. - **Professional Use:** Select this option to enter the number of units used by a staff member or for backbar items. - **Other:** Select this option for other inventory changes. You can add a description for your reference. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/tracking-services-sold-outside-of-mangomint/ [Home](/learn/) [Services](/learn/help-articles/services/) # Tracking Services Sold Outside of Mangomint - - - Services sold outside of Mangomint, such as through Groupon or other promotional websites, have usually already been paid for by the client. This article covers how to track and redeem these services in Mangomint. ## Link copiedCreate a service for the promotionLink copied To create services, you must be an Admin user, or you must have the [Can manage service settings](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. To create a service for the promotion, open the** Services** app and add a new service category with all the services in the promotion. When creating each service, add the promotional pricing and the service duration. If needed, you can also add a** **pre-commission deduction under **Additional options** to deduct any promotional fees before calculating commission for your staff members. After creating each service, assign the services to staff members. ## Link copiedCreate a payment button for the promotionLink copied To track your promotional sales, create a payment button for the promotion. To create a payment button, you must be an Admin user. Open the **Settings** app and go to** Payments & Checkout > Advanced Settings > Custom Payment Methods**. Add a payment button for the promotion, such as _Groupon_. ## Link copiedCheck out the promotionLink copied To check out the promotion, start the checkout as you normally would. On the **Payments** screen, use the payment button for the promotion to close the sale. If there is no balance due, learn how you can still [collect a tip](/learn/how-do-i-collect-tips-on-a-zero-balance-sale/). When you run [payroll](/learn/help-articles/payroll-processing-for-employers/) for your staff members, their commission will be based on the amount paid by the client minus any pre-commission deductions. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/transfer-a-package-to-another-client/ [Home](/learn/) [Packages](/learn/help-articles/packages/) # Transferring a Package to Another Client Transferring a package can be helpful if you'd like to temporarily allow a client to use a package purchased by another client. Clients can also share their package services when [checking out their appointments together](/learn/check-out-appointments-together/). To transfer a package to another client, you must be an Admin user, or you must have the [Can manage packages](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Packages** app or select the **Packages** tab in the client details. Select **Transfer** from the "..." menu. Select the client to transfer the package to and select **Confirm**. If you need to transfer the package back to the original client, repeat these same steps. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/transferring-your-phone-number-to-mangomint/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Transferring Phone Numbers](/learn/help-articles/phone-calls-and-texting/transferring-phone-numbers/) # Transferring Your Phone Number to Mangomint - - - - After [activating phone calls](/learn/activating-phone-calls/) and [verifying your business](/learn/verifying-your-business-for-calls-and-texts/), you can transfer (port) your phone number from another carrier to Mangomint if needed. Once your number is transferred to Mangomint, it will be used for: - Phone calls - [Text messages](/learn/sending-and-receiving-text-messages/) - [Automated text messages](/learn/help-articles/automated-messages/) - [Non-marketing flow text messages](/learn/flow-message-types/) ## Link copiedBefore you beginLink copied Before you transfer your phone number to Mangomint, please review the following information. Once your phone number is transferred to Mangomint: - **You will need Wi-Fi or mobile data** to make and receive phone calls in Mangomint. - You will no longer be able to use your previous carrier for phone calls and text messages. If you transfer your landline number to Mangomint, you will no longer be able to use your landline phone once the transfer is complete. - You will no longer be able to receive one-time passwords (OTP) or verification codes via text message. If you need to receive these codes, we recommend switching your multi-factor authentication methods (MFA) from text messages to an authenticator app **before **transferring your phone number to Mangomint. ## Link copiedHere's what you'll needLink copied You will need certain information about your phone number to transfer it to Mangomint, including: - Current carrier - Account number - PIN. We recommend contacting your current carrier to confirm your PIN, as it can be different from the last four of your SSN. - Recent billing statement (PDF or image). If your current carrier does not provide billing statements, you must upload a document or image that shows proof of account ownership. This document should include information such as the number you are transferring and your name and email address. ## Link copiedTransferring your phone number to MangomintLink copied To transfer your phone number to Mangomint, you must be an Admin user. Open the **Settings** app and go to **Business Setup > Phone Numbers**. Select the three-dot menu and select **Port my phone number** to begin your transfer request. **Note: ** Transferring your number to Mangomint will **replace** your current number in Mangomint. However, text message history will remain in your Mangomint account and not be deleted. Once your transfer request is submitted: - The authorized representative you specified will receive an email from the Twilio Onboarding Team (our carrier partner). This email will contain a link to a **Letter of Authorization (LOA)** that they must sign to complete the transfer request. - You and all Admin users in your account will receive email updates as your request moves through the transfer process. You can also track the status of your transfer request by opening the **Settings** app and going to **Business Setup > Phone Numbers > Manage settings**. Once your transfer request is complete: - Phone calls will be enabled for the number you transferred. - There may be a delay of up to **three business days** before text messages are enabled for the number you transferred. During this time, you can continue using your Mangomint number to send and receive text messages as you normally would. - If your previous phone was an iPhone, you will need to [deregister your phone number from iMessage](/learn/deregistering-your-phone-number-from-imessage/) to receive text messages from iOS devices. ## Link copiedCanceling a transfer requestLink copied After submitting a transfer request to port your number to Mangomint, you can cancel the request if needed. Transfer requests can only be canceled up to **two business days** before the confirmed transfer date. To cancel a transfer request, you must be an Admin user. Open the **Settings** app and go to **Business Setup > Phone Numbers**. Select the three-dot menu and select **Cancel port request**. Once the transfer request is canceled, you can resubmit it if needed. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/transitioning-to-booth-renter-model/ [Home](/learn/) [Getting Started](/learn/help-articles/getting-started-with-mangomint/) [About Mangomint](/learn/help-articles/getting-started-with-mangomint/about-mangomint/) # Using Mangomint with a Booth Renter or Hybrid Model Mangomint can support businesses that have a booth rental or hybrid model. - Booth renters are service providers who are usually charged a flat or variable fee to rent space (booth, chair, room, etc.) within a salon, spa, or studio instead of getting paid an hourly rate or commission by the business. - A hybrid model refers to a business that has booth renters and other types of workers, including service providers who are paid hourly or commission. Businesses that have a booth renter or hybrid model can use one Mangomint account to easily manage all their workers. To learn more about managing booth renter and hybrid models, [watch our on-demand Booth Renter & Hybrid Models video](/videos/feature-spotlight-managing-booth-renter-and-hybrid-models/). ## Link copiedMangomint features for booth renter & hybrid modelsLink copied Mangomint includes the following features that can be used with booth renter and hybrid models: - [Payment (merchant) accounts:](/learn/transitioning-to-booth-renter-model/#payment-merchant-accounts) Booth renters can have their own payment (merchant) account, allowing them to receive payments directly to their own bank account. - [Taking payments at the booth or on the go:](/learn/transitioning-to-booth-renter-model/#taking-payments-at-the-booth-or-on-the-go) Booth renters can process payments at their booth or on the go by connecting their own card reader to their iPhone or iPad. - [Direct booking links:](/learn/transitioning-to-booth-renter-model/#direct-booking-links) Clients can book directly with a booth renter by using the booth renter’s direct booking link. - [Client ownership:](/learn/transitioning-to-booth-renter-model/#client-ownership) Booth renters can be assigned as the owner of a client. This ensures they will only have access to their own clients. - [Product ownership:](/learn/transitioning-to-booth-renter-model/#product-ownership) Booth renters can be assigned as the owner of a product. This ensures they will receive the funds when a product they own is sold. - [Collecting rent payments from booth renters:](/learn/transitioning-to-booth-renter-model/#collecting-rent-payments-from-booth-renters) You can collect rent payments from booth renters automatically using a membership. ### Link copiedPayment (merchant) accountsLink copied [Payment accounts](/learn/help-articles/payments/payment-accounts/) allow booth renters to receive payments directly to their own bank account. To set up a payment account for a booth renter, an Admin user or a non-Admin user with the [Can manage payment accounts](/learn/staff-member-permissions/) permission will first need to [create the payment account](/learn/how-to-set-up-a-payment-account-for-a-staff-member/). Then, the booth renter can complete the process by [signing up for the payment account](/learn/how-to-sign-up-for-a-payment-account-for-staff-members/). - Booth renters can access their assigned payment account to see how much they made. They will be paid according to the [payout schedule](/learn/payment-processing-payout-schedule/). Booth renters are only responsible for per-transaction fees, which will be deducted from their payouts. - By default, all gift card, package, and membership sales go into the primary payment account for the business, even if the booth renter has their own payment account. Any gift cards, packages, or memberships that are redeemed will need to be paid out to the booth renter separately. ### Link copiedTaking payments at the booth or on the goLink copied Booth renters can process payments using a [Front Desk Display](/learn/how-to-take-payments-with-the-front-desk-display/), or they can process payments at their booth using: - [Client Self Checkout](/learn/client-self-check-out/) - [A card reader connected to their iPhone or iPad](/learn/how-to-connect-your-card-reader-to-directly-your-iphone-or-ipad/) - [A third-party payment processor](/learn/how-to-use-non-integrated-payment-processors/) ### Link copiedDirect booking linksLink copied Direct booking links allow clients to book directly with a booth renter. These links can be sent to clients, added to your website, and more. Learn more about using [direct booking links for individual staff members](/learn/using-direct-booking-links/). ### Link copiedClient ownershipLink copied Client ownership settings allow booth renters to only have access to their own clients. All other clients will be hidden. Learn how to [adjust client ownership settings](/learn/advanced-settings-client-ownership/). ### Link copiedProduct ownershipLink copied Product ownership settings allow booth renters to receive the funds when a product they own is sold. - By default, all product sales go into the primary payment account for the business. However, if a product has an owner, the product sale will be routed to the product owner’s payment account. - Any product commission will need to be paid out to the booth renter separately. Learn how to [adjust product ownership settings](/learn/manage-categories-and-add-products/#creating-products). ### Link copiedCollecting rent payments from booth rentersLink copied You can collect rent payments from booth renters using a [membership](/learn/help-articles/memberships/). This can be helpful if you want to automatically collect rent payments from booth renters when rent is due. This method works best when booth renters are charged the same amount of rent each billing period. To charge and collect rent via Mangomint using a membership, you will need to: 1. [Create a booth rent service](/learn/add-categories-and-services/) and set the service price to the rent amount. 2. [Create a booth rent membership plan](/learn/set-up-a-membership-plan/). Set the billing frequency to match how often you charge rent, disable the **Charge service tax** toggle, and add the booth rent service to the membership plan. 3. [Create a client profile for each booth renter](/learn/add-a-new-client/). 4. [Start a new booth rent membership for each booth renter](/learn/start-a-new-membership-for-a-client/). You can specify whether to collect membership payments automatically or manually for each booth renter. Membership payments are considered deferred revenue. They **will** appear in the **Membership Payments** report, but they will **not** appear in the **Sales Summary** report unless the membership services are redeemed. For membership payments collected via Mangomint’s [payment processing](/learn/payment-accounts/), you **will** be paid out for the membership payments according to your regular [payout schedule](/learn/payment-processing-payout-schedule/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/understanding-resources-and-resource-groups/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Resources](/learn/help-articles/calendar/resources/) # Understanding Resources and Resource Groups Resources are organized into resource groups. Resource groups allow you to require more than one resource for a service. Here is an example of how you can set up your resources and resource groups: If your business offers massages and you have three rooms, there are a couple of different ways you can set up your rooms as resources. - **Option 1: **This option works well if all of your rooms are the same or can be used for every massage service you offer. With this option, you will not be able to see each individual room as a column on the calendar. - Create a resource group called **Rooms**. Add a resource to the group called **Rooms **and give it a capacity of three. Assign the resource to each of your massage services. - **Option 2:** This option works well if you require different rooms for different massage services, or if you want to see each individual room as a column on the calendar. - Create a resource group called **Rooms**. Add three resources to the group called **Room 1**, **Room 2**, and **Room 3**. Give each room a capacity of one. Assign the required room to each of your massage services. Learn how to [create resources](/learn/creating-resources/) and [add resource requirements to services](/learn/adding-resource-requirements-to-services/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/update-an-existing-group-appointment/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Group Appointments](/learn/help-articles/calendar/group-appointments/) # Update an Existing Group Appointment - - - - - - Once a group appointment is created from the [calendar](/learn/create-a-group-appointment-from-the-calendar/) or [online booking](/learn/create-a-group-appointment-from-online-booking/), you can: - Reschedule the group - Add an appointment to the group - Remove an appointment from the group - Change the primary contact for the group - Update individual appointments in the group Learn more about [checking in and checking out a group appointment](/learn/check-in-and-check-out-a-group-appointment/). ## Link copiedRescheduling a groupLink copied To reschedule an existing group appointment, you can either drag and drop the group on the calendar, or select **Reschedule** from the three-dot menu for the group. When rescheduling, you can enable the **Send notifications to clients** toggle to notify each client of the new appointment date and time. ## Link copiedAdding an appointment to a groupLink copied To add an appointment to an existing group appointment, you can either: - Select **Add Appointment** to add a new or existing appointment. - Select an existing appointment on the calendar and select **Add to Group** from the three-dot menu. The client who was added will receive an email notification that they were added to a group organized by the primary contact. ## Link copiedRemoving an appointment from a groupLink copied Removing an appointment from an existing group appointment can be helpful if one of the clients would like to reschedule their individual appointment for another day. Removing an appointment from an existing group appointment is **not** required to check out that appointment individually. Learn how you can [check out appointments individually without removing them from the group](/learn/check-in-and-check-out-a-group-booking/#checking-out-a-group-booking). To remove an appointment from an existing group appointment, you can either: - Select **Remove from Group** from the group appointment details. - Select **Remove from Group** from the three-dot menu for the individual appointment. Removing an appointment from an existing group appointment will **not** cancel or delete the appointment. Learn how you can [cancel or delete](/learn/cancel-or-delete-an-appointment/) an appointment once it is removed from a group. ## Link copiedChanging the primary contact for a groupLink copied To change the primary contact for an existing group appointment, select the group on the calendar. Select **Make Primary Contact** next to the new primary contact. Learn how you can [resend a notification](/learn/update-an-existing-group-booking/#resending-client-notifications-for-a-group-booking) to the new primary contact. ## Link copiedUpdating individual appointments in a groupLink copied To update individual appointments in an existing group appointment, select the group on the calendar. Select the appointment to update and use the pencil icon to make changes. - You cannot change the date or location of individual appointments. - If you change the appointment time, the appointment will **not** be removed from the group. Changing the appointment time can be helpful if the client is running late and needs to begin their appointment later than the rest of the group. If the appointment time or services are changed, you can enable the **Send notification to client** toggle to notify the client of the changes. ## Link copiedResending client notifications for a group appointmentLink copied If you need to resend client notifications after updating an existing group appointment, you can: - Select **Resend Notifications** from the three-dot menu for the entire group to resend notifications to everyone in the group. - Select **Resend Notifications** from the three-dot menu for an individual appointment to resend notifications only to that client. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/updating-voicemail-settings/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) # Updating Phone & Voicemail Settings - - - - - - - After [activating phone calls](/learn/activating-phone-calls/), you can update phone and voicemail settings as an Admin user by opening the **Settings** app and going to **Business Setup > Phone Numbers > Manage settings**. ## Link copiedStraight to VoicemailLink copied When enabled, all phone calls will go straight to voicemail. To automatically send calls to voicemail outside your business hours, you can use the [Outside Business Hours Voicemail](/learn/updating-voicemail-settings/#outside-business-hours-voicemail) setting. ## Link copiedSpam Call ScreeningLink copied When enabled, spam call screening can help filter out spam calls and robocalls. [Learn more about spam call screening](/learn/spam-call-screening/). ## Link copiedCall Recording and TranscriptsLink copied You can record and transcribe phone calls to revisit phone conversations and gather important details that may have been missed or forgotten. Recording and transcribing calls also allows you to keep records of client conversations that can be used as evidence when fighting [disputes](/learn/payment-disputes/). - **Automatic call recording:** When enabled, all phone calls will be automatically recorded and transcribed. Make sure you follow local rules and regulations for recording phone calls. - **Call recording notifications:** When enabled, an audio message will play at the beginning of every phone call that announces the call is being recorded. Includes outbound phone calls. - **Disable recording for outbound calls:** Specify whether outbound phone calls should **not** be recorded and transcribed. This setting will also disable the **call recording notification** for outbound phone calls only. - **Hide call summaries:** When enabled, auto-generated summaries and sentiments for [recorded phone calls](/learn/listening-to-recorded-phone-calls/) will not be displayed when [viewing conversations](/learn/viewing-conversations/). Auto-generated summaries and sentiments will still be displayed when listening to recorded phone calls and viewing transcripts. This setting helps keep conversation history more organized while still allowing access to summaries and sentiments. ## Link copiedVoicemail GreetingLink copied Your phone number includes a standard voicemail greeting by default. You can record, upload, or generate a custom voicemail greeting if needed. This greeting will be separate from the greeting used with the **Outside Business Hours Voicemail** setting. To record, upload, or generate a custom voicemail greeting, select **Add voicemail greeting**. - **Record voice:** Allows you to record your own voicemail greeting. - **Upload file:** Allows you to upload a file (e.g. MP3 or WAV) to use as your voicemail greeting. - **Generate from text:** Allows you to generate a voicemail greeting from custom text. You will be able to choose whether the voice should be female, male, or neutral, and you can preview each voice before making a selection. ## Link copiedOutside Business Hours VoicemailLink copied When enabled, all phone calls will go straight to voicemail outside your business hours. To adjust your business hours, open the **Settings** app and select [Business Setup > Business Hours](/learn/business-hours/). You can record, upload, or generate a custom voicemail greeting for calls received outside business hours if needed. This allows you to use separate voicemail greetings for calls received within business hours and calls received outside business hours. ## Link copiedAuto-Reply After Missed CallLink copied When enabled, you can send an automated text message to callers if their call is missed. This allows you to follow up with callers automatically so you never miss a connection. You can customize this automated text message as needed. If the **Outside Business Hours Voicemail** setting is enabled, this automated text message will **not** be sent outside your business hours. ## Link copiedInternational CallingLink copied When enabled, you can make outbound calls to international numbers. [Learn more about international calling](/learn/international-calling/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/updating-your-mangomint-subscription/ [Home](/learn/) [Mangomint Subscription](/learn/help-articles/mangomint-subscription/) # Updating Your Mangomint Subscription - - - - - To update your Mangomint subscription, select **Subscription** from your profile menu to open the Subscription screen. To access the Subscription screen, you must have the **Can manage billing** toggle enabled in your **Staff Member** settings. ## Link copiedViewing your locations and usersLink copied To view the number of locations and users on your subscription, select **Subscription** from your profile menu. - To update the number of **locations **on your subscription, you must be an Admin user. Open the **Settings **app and go to [Business Setup > Locations](/learn/business-setup-locations/) to add or remove locations as needed. - To update the number of **users **on your subscription, you must be an Admin user, or you must have both the [Can manage staff members](/learn/staff-member-permissions/) permission and **Can manage billing **toggle enabled in your **Staff Member **settings. Open the **Staff Members **app to add or remove users as needed. ## Link copiedUpdating your subscription add-onsLink copied To update your subscription add-ons, select **Subscription** from your profile menu. Select **Add** or **Remove** to add or remove add-ons as needed. - [Phone:](/learn/help-articles/phone-calls-and-texting/) Includes unlimited calls and texts. Rates apply for outbound international calls. - [Marketing:](/learn/marketing-credits/) Includes marketing credits for campaigns and automated flows. - [Payroll Processing:](/learn/help-articles/payroll-processing-for-employers/) Pay your workers with built-in payroll processing. If you use [Payroll Processing](/learn/help-articles/payroll-processing-for-employers/), you can select **Change** on the **Payroll Processing** add-on to change the number of workers on your payroll. ## Link copiedUpdating your subscription payment methodLink copied To update your subscription payment method, select **Subscription** from your profile menu. Select **Update credit card** to enter your updated credit card information. **Note: ** Once your subscription has started, you must be an Admin user to update your subscription payment method. ## Link copiedManaging your marketing creditsLink copied Marketing credits are required to send campaigns and automated flows. [Learn more about marketing credits](/learn/marketing-credits/), including marketing credit pricing. ## Link copiedViewing your phone call usageLink copied Once you've started making and receiving phone calls, you can [view your phone call history and usage](/learn/viewing-phone-call-usage/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/updating-your-payroll-settings-as-a-worker/ [Home](/learn/) [Payroll Processing for Workers](/learn/help-articles/payroll-processing-for-workers/) # Updating Your Payroll Settings as a Worker - - - Once you've [signed up for payroll as a worker](/learn/signing-up-for-payroll-as-a-worker/), you can update your payroll settings as needed, including your direct deposit information. To update your payroll settings as a worker, open your profile menu and select **My Payroll > Account settings**. ## Link copiedPersonal infoLink copied In your **Personal info** settings, you can update your personal details, including your name and address. Your address is where your tax documents (W-2 or 1099-NEC) will be mailed. ## Link copiedTax infoLink copied In your **Tax info** settings, you can update your tax information, including your filing status and tax withholding details. Tax info settings are only available if you are an employee, not a contractor. ## Link copiedPay distributionsLink copied In your **Pay distribution** settings, you can manage how you would like to get paid. - Update your direct deposit information, including adding, editing, and deleting bank accounts. - Choose whether you want to split your pay between multiple bank accounts. - Specify whether you prefer to be paid via paper check instead of direct deposit. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/upgrade-switch-to-the-current-version-of-a-membership-plan/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Client Memberships](/learn/help-articles/memberships/managing-clients-memberships/) # Switch a Client's Membership to the Current Version of the Plan If you edit a membership plan, the updates will **not** be automatically applied to any existing client memberships. You will need to update each client membership individually. If a client's membership is outdated, select **Show details or upgrade** to switch the client's membership to the current version of the membership plan. If you switch the membership, product and service discount changes will take effect immediately, while changes to price or services will take effect with the next billing cycle. ## Link copiedFinding client memberships that use a different versionLink copied To find all client memberships that use a different version, open the **Memberships** app and select **Options**. Enable the **Show different versions only** toggle and select **Apply**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/use-a-clients-account-balance-as-a-payment-method/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Account Balances](/learn/help-articles/clients/client-account-balances/) # Use a Client’s Account Balance as a Payment Method Clients can use their account balance as a payment method to pay for any sales, including any services or products. To use a client’s account balance as a payment method, begin the checkout as you normally would. If the client has an account balance, their account balance will be shown on the **Payments** screen. If the client has an available account balance to use, select **Charge** or the **Account Balance** payment button. If the client does not have an available account balance to use, you can still select the **Account Balance** payment button. This will create a **negative** account balance that the client can pay later by [making a deposit into their account balance](/learn/add-to-a-clients-account-balance/#make-a-deposit-into-a-clients-account-balance). Select **Confirm** to complete the account balance payment. If the sale has a remaining balance, you can select a different payment method to complete the sale. You can also select the **Account Balance** payment button again to create a **negative** account balance that the client can pay later. The next time the client begins a checkout, you will be able to see that they have a **negative** account balance they need to pay. Clients can [make a deposit into their account balance](/learn/add-to-a-clients-account-balance/#make-a-deposit-into-a-clients-account-balance) to pay their outstanding balance. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/use-redeem-a-membership-during-checkout/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) # Using a Service-Based Membership During Checkout This article covers how to apply **service credits** from a service-based membership during checkout. To learn how to apply **product credits** from a service-based membership during checkout, [follow these steps](/learn/using-memberships-and-packages-with-product-usage/#applying-product-credits-during-checkout). ## Link copiedUsing a service-based membership during checkoutLink copied To redeem a service-based membership during checkout, begin the checkout from the calendar or **Sales** app and select **Apply a membership**. Select **Apply** next to the membership that should be used. - If the membership is applied to a **higher-priced service**, the client will only need to pay the difference. For example, if the client has a membership for a regular facial ($50), they can apply the membership toward a premium facial ($100) and only pay the difference. - If the staff member has a custom service price, their service price will be changed to match the value of the applied membership. Complete the checkout as you normally would. If there is no balance due, learn how you can still [collect a tip](/learn/how-do-i-collect-tips-on-a-zero-balance-sale/). The tip will be calculated based on the value of the applied membership. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/using-direct-booking-links/ [Home](/learn/) [Online Booking](/learn/help-articles/online-booking/) # Direct Booking Links - - - Direct online booking links are available for individual staff members, services, and service categories. You can send these links to clients, use them on your website, or add them to your [campaigns](/learn/help-articles/campaigns/) and [flows](/learn/help-articles/automated-flows/). ## Link copiedStaff member direct booking linksLink copied Direct booking links for individual staff members can be found in **Apps > Staff Members > Details**. You can also go to **Apps > Staff Members > Services** to find the direct link for a staff member and service. ## Link copiedSingle service direct booking linksLink copied Direct booking links for individual services can be found in **Apps > Services > Online Booking**. You can also go to **Apps > Services > Staff** to find the direct link for a service and staff member. ## Link copiedService category direct booking linksLink copied Direct booking links for entire service categories** **can be found in the **Services** app. Select the service category name and select the **Advanced** tab to access the direct booking link. You can also hide entire service categories from online booking. Select the service category name and select the **Advanced** tab. Select **Edit** and enable the **Only show in online booking with direct link** toggle. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/using-form-responses-with-flows/ [Home](/learn/) [Automated Flows](/learn/help-articles/automated-flows/) # Using Form Responses with Flows You can customize your automated flows using [form](/learn/help-articles/forms-and-charting/) responses. - **Include form responses in messages:** Include a form response in a flow message by using a [merge tag](/learn/flow-message-types/#merge-tags). For example, if a client submits feedback on a form, send the feedback to an internal email address. - **Send different messages based on the form response:** Send different flow messages based on the form response by using a filter. For example, if a staff member selected **Uneven skin texture** on a client’s skincare consultation form, send the client product recommendations for treating uneven skin texture. If the staff member selected **Fine lines and wrinkles**, send the client product recommendations for treating fine lines and wrinkles. ## Link copiedUsing form responses with flowsLink copied To use form responses with flows, begin by [setting up the form template](/learn/creating-form-templates/). When setting up a form template, you can enable the **Available in flows** toggle for specific form fields. - When the **Available in flows** toggle is enabled for a form field, that form response can be used with flows. - The **Unique name** will be the name of the filter and merge tag in the flow. To create a flow based on a specific form response, you can use the following form fields: - Dropdown - Multiple Choice - Choose One - Toggle To create a flow based on whether a form field was filled out or left empty, you can use the following form fields: - Email - Phone Number - Short Answer - Long Answer - Signature When you’re finished setting up the form template, use the **Form submitted** trigger to create custom flows. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/using-image-markup-on-a-form/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) [Completing Forms](/learn/help-articles/forms-and-charting/completing-forms/) # Using Image Markup on a Form Image Markup allows you to mark up **client photos** and **image templates** on forms using different annotation tools. With Image Markup, you can: - Draw on an image to emphasize specific areas and write notes - Add shapes like arrows or rectangles to identify target areas - Use comments on staff member forms to document important details, such as units used for injectable services To learn more about Image Markup, the following on-demand videos are available: - [Video: Image Markup for Med Spas](/videos/feature-spotlight-image-markup-for-med-spas/) - [Video: Image Markup for Massage Therapy Practices](/videos/feature-spotlight-image-markup-for-massage-therapy-practices/) Image Markup is available on all forms, including client, staff member, and external forms. - On client forms, a client can add their own photo to the form and mark up the photo themselves before their appointment. - On staff member forms, a staff member can add the client’s photo to the form and mark up the photo as needed. ## Link copiedUsing Image MarkupLink copied To use Image Markup on a form, [create a form template](/learn/creating-form-templates/) and add the **Image Markup** field. You can add as many **Image Markup** fields as needed to the form. This allows you to mark up multiple images on the same form. Update the **Image Markup** field settings and select **Save**. - **Prompt:** This text appears directly above the image on the form. - **Enabled markup tools:** Select the markup tools that should be available when marking up the image. - **Template:** Select this option to use an [image template](/learn/using-image-markup-on-a-form/#using-image-templates) on the form. - **User provided:** Select this option to add the image to the form when the form is filled out. - **Require this field:** Enable this toggle to require the image to be added and marked up. Select the **Preview** tab to see what the form will look like when enabled. Once the form template is enabled, select **Mark up image** on the form to mark up the image. ## Link copiedUsing image templatesLink copied The following **face and body chart templates** are available to download for free and use on your forms: - [Face and body chart templates](/downloads/charts.zip) - [Face chart templates for spas, salons, and tattoo shops](/blog/face-charts/) - [Body chart templates](/blog/body-chart-templates/) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/using-memberships-and-packages-with-product-usage/ [Home](/learn/) [Services](/learn/help-articles/services/) [Product Usage](/learn/help-articles/services/product-usage/) # Using Memberships & Packages with Product Usage When creating a [service-based membership plan](/learn/set-up-a-membership-plan/) or [package](/learn/how-to-create-a-package/), you can include product usage. This allows clients to purchase products via a membership or package and apply those product credits toward **services**. **Important: ** Products purchased through a membership or package can **only** be applied toward **product usage**, not toward retail product sales. This applies to businesses that use the same products during services that they sell at retail to clients. ## Link copiedAdding product usage to a membership plan or packageLink copied To add product usage to a membership plan or package, select the **Product Usage** tab. This tab only displays once product usage is [added to at least one service](/learn/adding-product-usage-to-a-service/). Select **Add product usage** to add products to the membership plan or package. **Important: ** Products added to a membership plan or package can be applied toward **any service that uses that product**, not just the services included in the membership plan or package. Because of this, you can also create membership plans and packages that only have product usage and not services. **Note: ** You can include services **and** product usage in the same membership plan or package. This is helpful if you have services with a base price **plus** product usage pricing, as it allows the client to apply their service credits **and** product credits during checkout to cover the entire cost of the service. In the **Advanced** tab, select the price to use for service commission. - **Based on regular price: **If any products** **were added to the membership plan or package at a **discounted price **(such as $10 per unit instead of the regular $12 per unit), you can select this option if the staff member should earn commission for these product credits based on the **regular price** ($12 per unit). - **Based on discounted price: **If any products** **were added to the membership plan or package at a **discounted price **(such as $10 per unit instead of the regular $12 per unit), you can select this option if the staff member should earn commission for these product credits based on the **discounted price** ($10 per unit). ## Link copiedApplying product credits during checkoutLink copied To apply product credits from a membership or package during checkout, begin a checkout that has a service with product usage. Enter the units used and select **Apply package or membership**. Select **Membership** or **Package** next to the product usage. **Note: ** If the client also has **service credits** available for a service, you can select **Membership** or **Package** next to the service to also apply those service credits. If needed, update the number of product credits to apply and select **Apply**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/using-mentions-in-conversations/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Communication](/learn/help-articles/clients/client-communication/) # Using Mentions in Conversations Mentions allow you to tag a specific staff member within a [conversation](/learn/viewing-conversations/) if something needs their attention. To mention a staff member within a conversation, select [Note](/learn/adding-internal-notes-in-a-conversation/) in the message composer and type @ in your message. A list of staff members whom you can mention will be displayed. You can type a staff member's name to automatically select them from the list, or you can manually select them from the list. On desktop, you can also use the arrow keys and Enter key on your keyboard to select a staff member from the list. Once the message is sent: - The staff member who was mentioned will receive a notification that they were mentioned. They will only receive this notification if they have the [Someone tags you in a conversation](/learn/staff-member-notifications/)** **notification enabled in their user profile. - The staff member who was mentioned can tap their push notification or select their in-app notification to go directly to the conversation where they were mentioned. In-app notifications for mentions are also organized under the **Priority** tab for easy access. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/using-multiple-phone-numbers/ [Home](/learn/) [Business Setup](/learn/help-articles/business-setup/) [Phone Numbers](/learn/help-articles/business-setup/phone-numbers/) # Using Multiple Phone Numbers This article covers how to manage conversations when using multiple [phone numbers](/learn/adding-phone-numbers/). If you have multiple [locations](/learn/business-setup-locations/), you can use multiple phone numbers. This allows each location to have its own number. You can also assign multiple locations to the same number. When [viewing a conversation](/learn/viewing-conversations/), you can see the phone number and assigned location(s) being used. Admin users can view conversations for all locations. Non-Admin users (Normal users) can only view conversations for the locations enabled for them in** Apps > Staff Members > Locations**. When viewing conversations for all locations in the **Inbox** app, the same client may appear multiple times in the conversation list. This is because the client has conversations with multiple locations that are assigned different phone numbers. In the client details, you can view a client’s conversations across locations. You can also select **All Locations** to see if the client has received any marketing text messages from your [marketing phone number](/learn/adding-phone-numbers/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/using-quick-replies/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Communication](/learn/help-articles/clients/client-communication/) # Using Quick Replies Quick replies allow you to **save commonly used messages** so you can easily send them to clients via [text message](/learn/sending-and-receiving-text-messages/) or [web chat](/learn/replying-to-web-chat-messages/) as needed. - Quick replies can be sent as is (i.e. canned responses), or you can use quick replies as **snippets** or **templates** that are part of longer, customized responses. - Quick replies can be helpful if you frequently receive the same questions from clients, as they eliminate the need to type the same response every time. Quick replies are saved and shared with all staff members who have access to client conversations, allowing staff to boost collaboration and create consistency when communicating with clients. ## Link copiedCreating and sending quick repliesLink copied To create and send quick replies, you must be an Admin user, or you must have the following [permissions](/learn/staff-member-permissions/) enabled in **Staff Member** settings: - **Can view individual conversations: **Allows you to create quick replies and view conversations for clients who are visible to you. - **Can view all conversations: **Allows you to create quick replies and view conversations for all clients via the **Inbox **app. - **Can send messages: **Allows you to send quick replies in conversations that are visible to you. You can create and send quick replies from the appointment details, client details, and **Inbox** app, as shown below. Appointment details: Client details: **Inbox** app: To create and send quick replies, select the bookmark icon, or type **Cmd + B** (Mac) or **Ctrl + B** (Windows) using a desktop. To create a quick reply, select **Add reply**. - For example, you can create quick replies for things like parking instructions, product or service recommendations, and late or no-show policies. - You can select **Insert** to add **merge tags**. For example, the **First name** merge tag will be replaced with the client's first name. The **User First Name** merge tag will be replaced with the first name of the staff member who is currently logged in to Mangomint. - Once you've created a quick reply, it will be visible to any staff member who has permission to [view conversations](/learn/viewing-conversations/). Quick replies can also be edited or deleted by any staff member. To send a quick reply, select one from the list, or use the search box to search for quick replies by keyword. Select **Use response** to insert the quick reply into the message. You can send the quick reply as is, or customize it before sending. **Note: ** If you are using a desktop, you can also use the arrow keys and Enter key on your keyboard to select a quick reply from the list and insert it into the message. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/using-resources-to-manage-service-availability/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Resources](/learn/help-articles/calendar/resources/) # Setting Up Services with Limited Availability You can use [resources](/learn/help-articles/calendar/resources/) to set up services and events that are only available on certain days or during specific times (holiday events, classes, etc). This article covers: - [Setting up a service with limited availability](/learn/using-resources-to-manage-service-availability/#setting-up-a-service-with-limited-availability) - [Setting up an event or class with a capacity limit](/learn/using-resources-to-manage-service-availability/#setting-up-an-event-or-class-with-a-capacity-limit) ## Link copiedSetting up a service with limited availabilityLink copied If you set up a service that has limited availability: - The limited availability will apply to **all** staff members who perform the service. - The limited availability will **not** affect the availability of any other services. To set up a service with limited availability, [create the service](/learn/add-categories-and-services/) in the **Services** app. In this example, we will set up the service shown below so that it can only be booked on Tuesdays. Open the **Resources** app and create a resource group called **Day Resources**. Add **Tuesday** as a resource and select **No limit of appointments**. Select the **Schedule** tab. Select **Only available on specific days/times** and add a repeating schedule on Tuesdays. Open the **Services** app and select the service that is only available on Tuesdays. Select the **Resources** tab and select **Add resource requirement**. Select the **Tuesday** resource and select **Save**. The service can now only be booked on Tuesdays. Learn how you can [hide the Tuesday resource from the calendar](/learn/viewing-resources-on-the-calendar/#hiding-resources-from-the-calendar). ## Link copiedSetting up an event or class with a capacity limitLink copied You can set up an event or class that has a capacity limit. For example, you can set up a class and specify that up to 10 clients can attend the class. To set up an event or class with a capacity limit, [create the event or class](/learn/add-categories-and-services/) in the **Services** app, including adding the duration and price. When creating the event, enable the **Does not require staff members (only resources)** toggle. - When this toggle is enabled, the event will not require a staff member in order to be booked. If you pay commission, you will need to add a [pay adjustment](/learn/payroll-report/#pay-adjustments) for the staff member who performs the event. - To ensure the staff member who performs the event isn’t booked for other services during the event time, you can either [remove their regular work hours](/learn/staff-member-work-hours/) or [add a time block](/learn/create-a-time-block/) during the event time. To allow the event to be booked online, enable the **Available in online booking** toggle. Once the event is created, open the **Resources** app and create a resource for your event. Select **Specific number of appointments** and specify the event capacity. Select the **Schedule** tab. Select **Only available on specific days/times** and add the hours when the event is available. These hours must **exactly** match the event. For example, if the event begins at 3 PM and is 30 minutes, set the hours to 3:00 PM - 3:30 PM. Open the **Services** app and select the event. Select the **Resources** tab and select **Add resource requirement**. Select the resource you created for the event and select **Save**. The event can now only be booked for the capacity and time you specified. Learn how you can [hide the event resource from the calendar](/learn/viewing-resources-on-the-calendar/#hiding-resources-from-the-calendar). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/using-resources-with-group-services/ [Home](/learn/) [Services](/learn/help-articles/services/) [Group Services](/learn/help-articles/services/group-services/) # Using Resources with Group Services Once you've [created a group service](/learn/creating-a-group-service/), you can add [resource](/learn/creating-resources/) requirements to the service. To add a resource requirement to a group service, you must be an Admin user, or you must have the [Can manage service settings](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. Open the **Services** app and select the service. Select the **Resources** tab and select **Add resource requirement**. Select a resource group and specify which resources from the group can be used to fulfill this resource requirement. - **All resources: **Any resource from the selected group can be used to fulfill this resource requirement. If you select this option, keep in mind that any resources added to this resource group in the future will also fulfill this resource requirement. - **Specific resources: **Select which resource(s) can be used to fulfill this resource requirement. If you select two resources, **either **resource can fulfill this requirement. To require **both **resources, you will need to separate them into two different resource groups and add them both as separate requirements. Specify if other clients should be able to book any remaining resource capacity. - **Allow remaining capacity to be booked: **Use this for shared resources like saunas, where multiple clients can use it at the same time. - **Don't allow remaining capacity to be booked: **Use this for private resources like rooms, where only one appointment can use it at a time. Specify how many resources are needed for this group service. - **One resource per client: **Each client should use their own resource (e.g. individual IV drip chairs). - **One resource per group: **All clients should share the same resource (e.g. a couples massage room). **Important: ** For couples services, any required resources may need to be updated so that they can accommodate a capacity of at least two appointments. Select **Save** to add the resource requirement to the group service. The system will automatically check during the booking process to see if the resource requirement can be fulfilled. - If the resource is available, it will be automatically assigned. - If the resource is unavailable, a message will be displayed in the appointment details indicating the resource is unavailable. In online booking, clients cannot book the service if the resource is unavailable. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/using-the-time-clock/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) [Time Clock](/learn/help-articles/staff-members/time-clock/) # Using the Time Clock After [setting up the time clock](/learn/set-up-the-time-clock-and-assign-pins-to-staff/), staff members can clock in and out and use task types. If a staff member has the [Can view Time Clock app](/learn/staff-member-permissions/) permission enabled, they can clock in and out from any device where they are logged in. If a staff member does not have this permission enabled, they can still clock in using their PIN in another account where the **Time Clock** app is visible, such as a [front desk device](/learn/how-can-i-have-my-staff-members-clock-in-and-clock-out-on-a-front-desk/). ## Link copiedClocking in and outLink copied To clock in, open the **Time Clock** app. Enter your time clock PIN and select **Next > Clock In**. To clock out, repeat these same steps and select **Clock Out**. ## Link copiedUsing task typesLink copied To use a task type, make sure you are currently clocked in. Once you are clocked in, open the **Time Clock** app. Enter your time clock PIN and select **Next**. To begin a task type, select it from the available options. To complete the task type, enter your PIN and select **Next > End**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/verifying-your-business-for-calls-and-texts/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) # Verifying Your Business for Calls & Texts - - - Once [phone calls are activated](/learn/activating-phone-calls/), verifying your business helps ensure your phone calls and text messages successfully reach your clients without being blocked or marked as spam by phone carriers. If your business is located in the U.S., we recommend verifying your business if you do any of the following through Mangomint: - Make phone calls. - Send text messages, whether they are [manual](/learn/sending-and-receiving-text-messages/) or [automated](/learn/help-articles/automated-messages/) (including [non-marketing flow text messages](/learn/flow-message-types/)). ## Link copiedOverviewLink copied Because of widespread issues surrounding spam and robocalls, if your business calls or sends texts to U.S. phone numbers, phone carriers require specific information about your business so they can verify your business is legitimate. Once phone carriers verify your business, your calls and texts will successfully reach your clients without being blocked or flagged as spam. ## Link copiedUnverified vs. Verified BusinessesLink copied If your business is **unverified:** - Calls you make through Mangomint may be labeled as spam by phone carriers. The client will see on their phone that the call is likely spam, causing them to not answer. - Texts you send to clients through Mangomint, including booking confirmations and appointment reminders, may not be delivered. Unverified businesses who send any text messages to U.S. numbers can be blocked from doing so by phone carriers. - You will **not **be able to [transfer (port) your phone number](/learn/transferring-your-phone-number-to-mangomint/) from another carrier to Mangomint if needed. If your business is **verified:** - You can make calls that reliably show up on the client’s phone as coming from a legitimate business, helping to ensure clients answer your calls. - You can send texts to clients as needed and ensure they are successfully delivered, including booking confirmations and appointment reminders. - You will build trust with phone carriers over time, helping to protect your deliverability and ensure your calls and texts always go through. - You **will **be able to [transfer (port) your phone number](/learn/transferring-your-phone-number-to-mangomint/) from another carrier to Mangomint if needed. ## Link copiedVerifying your business through MangomintLink copied Once [phone calls are activated](/learn/activating-phone-calls/), you can verify your business with phone carriers directly through Mangomint using a one-time application. - You only need to complete this application once, even if you have multiple [locations](/learn/business-setup-locations/) or [phone numbers](/learn/adding-phone-numbers/). If you change your phone number after submitting your application, your submitted application will remain valid and will not have to be resubmitted. - You will **not **be charged any fees to complete this application—all fees are covered for you. The table below outlines the industry standards that are included with your application. | Industry Standard | Benefit | | ------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------- | | **A2P 10DLC** | Registers your business with phone carriers so your texts aren't marked as spam. | | **SHAKEN/STIR** | Verifies your identity with phone carriers so they can trust that it's you calling the client, and that you have the right to use your number. | | **Voice Integrity** | Reduces the likelihood of your calls being marked as spam. | ### Link copiedCompleting your application to verify your businessLink copied To complete your application to verify your business, you must be an Admin user. Open the **Settings** app and select **Business Setup > Phone Numbers**. In the **Verify your business phone numbers** section, select **Get Started** to begin your application. You will need certain information about your business to complete the application, including your business address (as listed on tax documents), EIN, etc. Once you’ve submitted your application, it will be reviewed. The review process can take up to several days to complete. As part of the review process, you may receive a text message from **The Campaign Registry (TCR)** asking you to confirm your registration for US A2P Messaging. - If you receive this text message, you must reply **Yes **within 24 hours. If you do not reply within 24 hours, please contact chat support and request that the message be resent to you. - If you do **not **receive this text message, then this step is **not **required for your application. Once the review process is complete, you will see a green **Business Verified** badge if you open the **Settings** app and select **Business Setup > Phone Numbers**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/view-appointment-change-history/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Appointments](/learn/help-articles/calendar/appointments/) # View Appointment Change History You can view a chronological list of every change that was made to an appointment, including who made the change (staff member or client). An appointment’s change history keeps a record of several different types of events, giving you access to detailed history for every appointment. - See when an appointment was booked, rescheduled, or canceled. - See whether services were added, removed, or durations were changed. - See if forms were submitted, photos were uploaded by the client, or [appointment notes](/learn/adding-notes-in-mangomint/) were changed. - See **when **each action was completed, including the date and time. - See **who **completed each action, including the name of the staff member or client. ## Link copiedViewing appointment change historyLink copied To view an appointment’s change history, select the appointment on the calendar. Select the "..." menu and select **View Change History**. If you are an Admin user, you can disable a staff member’s ability to view appointment history by disabling the [Can view appointment change history](/learn/staff-member-permissions/) permission in **Staff Member** settings. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/view-your-campaign-performance/ [Home](/learn/) [Campaigns](/learn/help-articles/campaigns/) # View Your Campaign Performance - - - After sending an [email](/learn/create-and-send-an-email-campaign/) or [text message](/learn/create-and-send-a-text-message-campaign/) campaign, you can view the campaign’s performance by selecting the campaign in the **Campaigns** app. You can view different details about the campaign in the **Overview**, **Content**, and **Recipients** tabs. ## Link copiedOverview tabLink copied In the **Overview** tab, you can view details about the campaign's performance, including how many messages were sent, delivered, etc. This tab also shows the [client filters](/learn/client-filters-for-campaigns/) that were used for the campaign. The table below provides more information on the different numbers in the **Overview** tab. | Number | Description | | --------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Emails sent/Texts sent** | The number of emails or texts that were sent. | | **Delivered** | The number of sent emails or texts that were successfully delivered. | | **Opened (Email campaigns only)** | The number of recipients who opened the email. | | **Clicked** | The number of recipients who clicked a link that was included in the message. | | **Unsubscribed** | The number of recipients who unsubscribed (opted out). Only includes clients who manually unsubscribed by clicking the unsubscribe link (email campaigns) or replying **STOP** (text campaigns). Does not include clients who were automatically unsubscribed from a campaign due to a spam report or other delivery failure. | | **Failed** | The number of sent emails or texts that failed to be delivered. Campaigns can fail to be delivered for several reasons, such as the client's email address or phone number being invalid or incorrect, or the client's email server blocking the email from being delivered. Once a campaign fails to be delivered to a client, the system will **not** attempt to resend the campaign. In some cases, the client will also be automatically unsubscribed (opted out) from future campaigns. | ## Link copiedContent tabLink copied In the **Content** tab, you can view the email or text message that was sent. ## Link copiedRecipients tabLink copied In the **Recipients** tab, you can view a list of the campaign recipients, including the client's name, email address, phone number, and their status, such as whether the message was delivered, opened, etc. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/viewing-conversations/ [Home](/learn/) [Clients](/learn/help-articles/clients/) [Client Communication](/learn/help-articles/clients/client-communication/) # Viewing Conversations - - - You can view a client’s entire communication history in one streamlined conversation, including: - [Phone call, text, and voicemail](/learn/help-articles/phone-calls-and-texting/) history. - [Automated messages](/learn/help-articles/automated-messages/) the client has received. - [Flow messages](/learn/help-articles/automated-flows/) and [campaigns](/learn/help-articles/campaigns/) the client has received. To view conversations, you must be an Admin user, or you must have the following [permissions](/learn/staff-member-permissions/) enabled in **Staff Member** settings: - **Can view individual conversations: **Allows you to view conversations for clients who are visible to you. - **Can view all conversations: **Allows you to view conversations for all clients via the **Inbox **app, including web chat conversations. ## Link copiedViewing conversationsLink copied Staff members have a **shared** view of all conversations. For example, if one staff member replies to a client, other staff members can see the reply if they have [permission](/learn/staff-member-permissions/) to view the conversation. You can view conversations from the appointment details, client details, and **Inbox** app, as shown below. Appointment details: Client details: **Inbox** app: When viewing a conversation: - The message type displays below each message, such as automated email, marketing email, etc. - The exact date and time that a message was sent or received displays when hovering over the timestamp using a desktop. ## Link copiedViewing web chat conversationsLink copied You can view [web chat](/learn/help-articles/web-chat/) conversations via the **Inbox** app. - Web chat conversations display anonymous users such as **Pink Apple **or **Purple Strawberry**. - The **Live **indicator lets you see at a glance which users are currently active on your website. Live conversations always display at the top of the conversation list. - The exact date and time that a web chat message was sent or received displays when hovering over the timestamp using a desktop. ## Link copiedConversation statusesLink copied When viewing conversations in the **Inbox** app, conversations are either **Open**, **Closed**, or **Spam**. ### Link copiedOpen conversationsLink copied Open conversations are active conversations that may require a response from a staff member. A conversation will be considered open if: - A text or web chat message is received. - A text or web chat reply is sent. - A phone call is missed. - A voicemail is received. The **Inbox** app displays a badge if there are any open conversations. The number on the badge reflects the number of open conversations across all locations enabled for the staff member in **Apps > Staff Members > Locations**. If there are more than 10 open conversations, the badge displays a dot instead of a number. An [appointment icon](/learn/calendar-color-key-icons/#appointment-icons) also lets you see if a client has an open conversation. In the appointment details, the message icon will have an orange dot if the client has an open conversation. ### Link copiedClosed conversationsLink copied Closed conversations are inactive conversations that usually don’t require a response from a staff member. Open conversations will be closed automatically after three days if there is no activity. To adjust this time window, go to [Apps > Settings > Automated Messages > Advanced Settings > Auto-Close Inactive Conversations](/learn/advanced-settings-automated-messages/). Open conversations can also be closed manually by selecting **Send and close** or **Close**. ### Link copiedSpam conversationsLink copied Spam conversations include calls that were not connected after being [screened](/learn/spam-call-screening/). You can also manually mark conversations as spam or not spam (including web chat conversations). Marking conversations as spam can help keep the **Inbox** app more organized by making spam conversations less visible. To mark a conversation as spam, select **Mark as spam** from the "..." menu when viewing the conversation. To mark a conversation as not spam, select **Mark as not spam**. This will change the conversation back into either an open or closed conversation. Calls from this phone number will also no longer be [screened](/learn/spam-call-screening/) going forward. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/viewing-flow-details-and-statistics/ [Home](/learn/) [Automated Flows](/learn/help-articles/automated-flows/) # Viewing Flow Details & Statistics - - - Once a flow is [activated](/learn/building-and-activating-a-flow/), you can view flow statistics, including: - How many flow runs are currently in progress - Clients who are currently making progress through a flow run - Clients who completed a flow run Open the **Flows** app and select a flow to view the details. You can view different details about the flow in several tabs. ## Link copiedDetails tabLink copied The **Details** tab provides a preview of the flow. You can select **Edit flow** to edit the flow as needed. ## Link copiedStatistics tabLink copied The **Statistics** tab provides details on flow runs, flow goals, and marketing credits. This tab also displays the date when the flow was first activated. This date can help you understand how a flow has performed since it was activated. ### Link copiedRunsLink copied The **Runs** section includes details on flow runs. - **Currently running:** Includes flow runs currently in progress. - **Canceled early:** Includes flow runs that were canceled early, either manually or by the appointment being deleted. - **Completed:** Includes flow runs that were completed, either by completing the flow run or reaching a goal. - **Total runs:** Includes sum of **Currently running**, **Canceled early**, and **Completed** flow runs. ### Link copiedGoalsLink copied The **Goals** section includes details on flow goals. - Each goal includes the percentage of **Total runs** that reached the goal. - If a flow run reaches more than one goal, the flow run will be included in each goal's total and percentage. ### Link copiedCreditsLink copied The **Credits** section includes: - The number of [marketing credits](/learn/updating-your-mangomint-subscription/#managing-your-marketing-credits) this flow has used in the last 30 days. - The total number of marketing credits this flow has used. ## Link copiedRuns tabLink copied The **Runs** tab provides details on individual flow runs, including the client’s name. To manually remove a client from a flow run, select **Cancel** next to the client. - If a client completes a flow run without reaching the goal, the **Ended by** column will say **Completed**. - If a client reached at least one goal before completing the flow run (or within seven days after), the **Ended by** column will say **Goal Reached**. - If a client's flow run was [automatically canceled due to insufficient marketing credits](/learn/faq-flows/#what-happens-if-i-run-out-of-marketing-credits-and-i-have-active-flows-that-require-credits), the **Ended by** column will say **Time Expired**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/viewing-form-submissions/ [Home](/learn/) [Forms & Charting](/learn/help-articles/forms-and-charting/) [Managing Form Submissions](/learn/help-articles/forms-and-charting/managing-form-submissions/) # Viewing and Downloading Form Submissions To view form submissions, you must be an Admin user, or you must have [permission to view form submissions](/learn/staff-member-permissions/) enabled in **Staff Member** settings. If a staff member has the [Can access client's contact details](/learn/staff-member-permissions/) permission disabled, they will **not** see client emails or phone numbers on form submissions. You can view form submissions from the **Forms** app, appointment details, and client timeline, as shown below. **Forms** app: Appointment details: Client timeline: ## Link copiedDownloading and printing form submissionsLink copied When viewing a form submission, you can download or print the form submission by selecting **Download PDF** or **Print** from the "..." menu. You can also download specific images from a form submission by selecting the download icon on the image. Learn how you can also [export all of a client's form submissions](/learn/exporting-a-clients-form-submissions/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/viewing-invoices-for-your-mangomint-subscription/ [Home](/learn/) [Mangomint Subscription](/learn/help-articles/mangomint-subscription/) # Viewing Your Mangomint Subscription Invoices To view your Mangomint subscription invoices, select **Subscription** from your profile menu to open the Subscription screen. To access the Subscription screen, you must have the [Can manage billing](/learn/adding-a-staff-member/) toggle enabled in your **Staff Member** settings. Select **View past invoices** to view or download your invoices. Each invoice includes a detailed breakdown of your subscription charges. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/viewing-past-payroll-runs/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) [Running Payroll](/learn/help-articles/payroll-processing-for-employers/running-payroll/) # Viewing Past Payroll Runs After [running payroll in Mangomint](/learn/running-payroll-in-mangomint/), you can view details for past payroll runs. When viewing past payroll runs, you can: - Download reports, including the **Payroll Journal** and **Cash Requirements** reports. The **Payroll Journal** report can be downloaded for a specific payroll run or by quarter, year, or custom date range. - Download worker paystubs. Workers can also [view their paystubs via their profile menu](/learn/viewing-your-paystubs-and-tax-documents/). To view past payroll runs, you must be an Admin user, or you must have the [Can view Payroll app](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedDownloading reportsLink copied To download reports for past payroll runs, open the **Payroll** app and select **Options >** **View past payroll runs**. To download the **Payroll Journal** or **Cash Requirements** reports for a specific payroll run, select the **History** tab. Select **View details** next to the payroll run and download the reports from the "..." menu. To download the **Payroll Journal** report by quarter, year, or a custom date range, select the **Reports** tab. Specify the time period and select **Download Journal**. ## Link copiedDownloading worker paystubsLink copied To download a worker’s paystub when viewing a past payroll run, select **View details** next to the worker and select **Print earnings statement**. Workers can also [view their paystubs via their profile menu](/learn/viewing-your-paystubs-and-tax-documents/). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/viewing-phone-call-usage/ [Home](/learn/) [Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/) [Managing Phone Calls](/learn/help-articles/phone-calls-and-texting/managing-phone-calls/) # Viewing Phone Call Usage Once you've started [making](/learn/making-phone-calls/) and [receiving](/learn/receiving-phone-calls/) phone calls, you can view your phone call history and usage, including: - View a list of all calls that were completed, missed, or [marked as spam](/learn/spam-call-screening/) for the selected date range - View which staff member made or answered each call - View the country/region and total for outbound international calls ## Link copiedViewing phone call usageLink copied To view phone call usage, you must be an Admin user. Open the **Settings** app and go to **Business Setup > Phone Numbers**. Select **View phone call usage**. You can also select **View phone call usage** on the [Subscription screen](/learn/updating-your-mangomint-subscription/) if you are an Admin user and have the [Can manage billing](/learn/adding-a-staff-member/) toggle enabled in your **Staff Member** settings. Select **Options** to update the filters as needed, such as specifying a date range, or selecting a specific phone number if you have more than one. You can also export phone call usage as an Excel file from the **Options** menu. The table below provides more information on the different columns in the **Phone Call Usage** table. | Column | Description | | ------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Status** | The call status, which will be either:• Completed• Missed (inbound calls)• Not answered (outbound calls)• Spam (inbound calls) | | **Date** | The call date. | | **Time** | The call time. | | **Duration** | The call duration. | | **From** | • For inbound calls, this is the number that called your business. If the number is an existing client, the client's name will be displayed.• For outbound calls, this is the number that made the call. | | **To** | • For inbound calls, this is the number that received the call.• For outbound calls, this is the number that was called. If the number is an existing client, the client's name will be displayed. | | **Staff** | The staff member who made or answered the call. | | **Country/Region** | The country/region of the number that called your business, or the number that was called. [Outbound international calls](/learn/international-calling/) are billed by the minute, and rates vary by country/region. | | **Total** | The call total. [Outbound international calls](/learn/international-calling/) are billed by the minute, and rates vary by country/region. For all other calls, the rate is Unlimited, and the total will be $0. | You can select a specific call to view more details about that call, including the rate. [Outbound international calls](/learn/international-calling/) are billed by the minute, and rates vary by country/region. When viewing details for a call, you can select **View conversation** to open the corresponding conversation. This can help you see more details, such as whether a voicemail was left, text messages were sent, or [internal notes](/learn/adding-internal-notes-in-a-conversation/) were added. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/viewing-resources-on-the-calendar/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Resources](/learn/help-articles/calendar/resources/) # Viewing Resources on the Calendar After [creating resources](/learn/creating-resources/), you can view them on the calendar by using the calendar filters. To view resources on the calendar, you must be an Admin user, or you must have the [Can view resources on calendar](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedHiding resources from the calendarLink copied To hide a resource group from the calendar, open the** Resources** app and select the resource group. Select the **Advanced** tab and select **Edit**. Disable the **Show in calendar view** toggle and select **Save**. ## Link copiedSetting a resource to Not ScheduledLink copied You can set a resource to Not Scheduled from the calendar. This is helpful if the resource is unavailable for the day. To set a resource to Not Scheduled, select the resource and select **Set to Not Scheduled**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/viewing-your-daily-and-weekly-totals/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) # Viewing Your Daily and Weekly Totals As a staff member, you can view your own daily and weekly totals in the Mangomint mobile app if an Admin user has enabled the [Can view own daily/weekly totals](/learn/staff-member-permissions/)** **permission for you. Your daily and weekly totals include details such as: - Number of completed services - Number of clients - Service and product revenue - Service and product commission - Number of products sold - Tips - Total commission + tips - Availability in hours To view your daily and weekly totals, tap the menu icon and select **My Daily Totals** or **My Weekly Totals**. ## Link copiedDaily totalsLink copied ## Link copiedWeekly totalsLink copied ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/viewing-your-paystubs-and-tax-documents/ [Home](/learn/) [Payroll Processing for Workers](/learn/help-articles/payroll-processing-for-workers/) # Viewing Your Paystubs and Tax Documents as a Worker As a worker who has been paid through Mangomint, you can view and download your paystubs and year-end tax documents (W-2 or 1099-NEC) in Mangomint by selecting **My Payroll** from your profile menu. - Your paystubs will be available to view and download by each pay date. - Your year-end tax documents (W-2 or 1099-NEC) will be available to view and download by the end of January. Physical copies of these documents will also be mailed to you and should arrive by the end of January. This is helpful if you no longer have login access to Mangomint. ## Link copied1099-NEC vs. 1099-KLink copied You may receive both a 1099-NEC and a 1099-K. These forms are used for different purposes. - Form 1099-NEC is used to report nonemployee compensation for workers such as independent contractors and freelancers. If you are an independent contractor or freelancer, you will receive a 1099-NEC from your employer. - Form 1099-K is used to report payments and transactions completed through third-party networks. If you are an independent contractor or freelancer and you processed payments **through your own **[**payment account**](/learn/how-to-sign-up-for-a-payment-account-for-staff-members/), you may receive a 1099-K if you received over a certain amount in payments, or if you processed more than a certain number of transactions. Depending on your selected Stripe communication preferences, you will receive your 1099-K by the end of January either via email **or **postal mail (not both). Your 1099-K will **not** be available to view or download in Mangomint. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/viewing-your-tax-documents-as-an-employer/ [Home](/learn/) [Payroll Processing for Employers](/learn/help-articles/payroll-processing-for-employers/) # Viewing Your Tax Documents as an Employer As an employer who uses [Payroll Processing](/learn/help-articles/payroll-processing-for-employers/), you can view and download your tax documents in Mangomint, including: - Company tax documents, such as quarterly and year-end documents (941s, 940, W-3, etc.) - Worker year-end tax documents (W-2s and 1099-NECs) To view and download tax documents, you must be an Admin user. Open the **Settings** app and select **Business Setup > Payroll > Manage documents**. - Your company year-end tax documents (940, W-3, etc.) will be available to view and download by the end of January. - Worker year-end tax documents (W-2s and 1099-NECs) will be available for you and [each worker](/learn/viewing-your-paystubs-and-tax-documents/) to view and download by the end of January. Physical copies of these documents will also be mailed to each worker and should arrive by the end of January. This is helpful for workers who no longer have login access to Mangomint. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/voiding-a-sale/ [Home](/learn/) [Sales & Checkout](/learn/help-articles/sales-and-checkout/) [Refunds & Returns](/learn/help-articles/sales-and-checkout/refunds/) # Voiding a Sale **Open sales** can be voided if they are no longer needed. When voiding a sale, you can refund any payments in the sale that have not already been refunded. **Note: ** **Open sales** are not included in Payroll or Sales reports until the sale is closed. ## Link copiedVoiding a saleLink copied To void a sale, open the **Sales** app and select the open sale. Select the back arrow. Select **Void** from the "..." menu. Select **Continue**. You will be able to refund any payments in the sale that have not already been refunded. Once the sale is voided, select **OK**. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/waiting-room/ [Home](/learn/) [Calendar & Appointments](/learn/help-articles/calendar/) [Virtual Waiting Room](/learn/help-articles/calendar/waiting-room/) # Using the Virtual Waiting Room This article covers how to check in clients to the waiting room from the calendar. Clients can also check in to the waiting room themselves using [Client Self Check-In](/learn/client-self-check-in/). To check in a client to the waiting room from the calendar, select **Check-In > Waiting Room**. Once the client is checked in to the waiting room, the service provider will be notified that their client is waiting if the [When a client is checked-in as "waiting"](/learn/automated-messages-check-in-process/#when-a-client-is-checked-in-as-waiting) automated message is enabled. On the calendar, appointments that are waiting are displayed in purple. The **Calendar** app will also display a badge with the number of clients who are waiting. To see the list of clients who are waiting, select the purple button in the lower-left corner of the calendar. Once the client's service provider is ready, you can notify the client by selecting **Notify**. This allows you to easily notify clients who may have been waiting outside. The **Notify** button will only display if the [When staff member presses "Notify" button](/learn/automated-messages-check-in-process/#when-staff-member-presses-notify-button) automated message is enabled. If you need to notify the client again, select **Send Again**. When the appointment is ready to begin, select **In Service**. Once you select **In Service**, the service provider will be notified that their client is ready if the [Client is checked in for service](/learn/staff-member-notifications/) notification is enabled. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/webhooks-integration/ [Home](/learn/) [Apps & Integrations](/learn/help-articles/integrations/) # Webhooks Integration The Webhooks integration allows you to send event data from Mangomint to other third-party applications. Set up flexible integrations between Mangomint and other applications to notify external systems when key events occur in Mangomint, such as: - Appointment booked, updated, or canceled - Sale completed - Form submitted To get started with webhooks, contact chat support. We can help you set up custom webhooks based on the endpoint URLs you provide. ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/learn/what-do-the-membership-statuses-mean/ [Home](/learn/) [Memberships](/learn/help-articles/memberships/) [Client Memberships](/learn/help-articles/memberships/managing-clients-memberships/) # Client Membership Statuses This article covers the different client membership statuses displayed in the **Memberships** app. | Membership status | Description | | ------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Active** | The membership is active, and payments have been successful. Membership services and discounts are redeemable. | | **Scheduled** | The membership is scheduled to start on a future date. Membership services and discounts are not redeemable until the scheduled start date. | | **Waiting on signature** | The client needs to sign the membership agreement sent to them via email or text. The membership will not become active until the client has signed the agreement, entered their credit card details, and completed the payment. If the client does not sign within 24 hours, the membership status will be changed to **Past Due**. | | **Credit card needed** | The client needs to enter their credit card details via the request sent to them. Learn how to [resend the request](/learn/how-do-i-resend-the-credit-card-email-request-to-my-client/) if needed. The membership will not become active until the client has entered their credit card details and completed the payment. If the client does not enter their credit card details within 24 hours, the membership status will be changed to **Past Due**. | | **Manual Payment Due** | The manual payment for the membership is due. You will need to manually collect the payment and close the sale to keep the membership active. | | **Past Due** | The client did not sign the membership agreement or enter their credit card details, or the automatic payment for the membership failed. The system will make four more charge attempts within seven days. If no payments are successful, the membership status will be changed to **Unpaid**. Learn how you can [receive a notification if a client's membership payment fails](/learn/staff-member-notifications/). | | **Unpaid** | The membership has had four unsuccessful payment attempts in seven days. | | **Paused** | The membership is paused, and the client will not be charged until the membership resumes. When the membership is paused, remaining membership services are redeemable, while membership discounts are **not** redeemable. | | **Canceled** | The membership is canceled, and no future charges will occur. Any remaining membership services will still be available to use. Learn how you can [manually adjust the quantities of remaining services on a client’s membership](/learn/adjust-the-quantities-of-remaining-services-on-a-clients-membership/). | ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved. --- URL: https://www.mangomint.com/payments/ # Fully integrated payments Flexible options let you take payments from anywhere, including the front desk, online, or directly from your client's phone. Make it easy ## Step up your front desk experience Turn an iPad and our Bluetooth card reader into a beautiful, client-facing Front Desk Display where clients can view their total, tip, pay, sign, and choose how to get their receipt. Works with Apple Pay and Google Pay. Take payments from anywhere ## Let clients pay from their own phone With our Client Self Checkout feature, you can send clients a text requesting payment, allowing clients to add a tip and complete payment with their own device—from anywhere. Plus, credit cards that are used to complete payment will be saved to the client's profile for future use. Safeguard your income ## Take deposits or full payments upfront Protect against no-shows and late cancellations by requiring a deposit or full payment at the time of booking. Customize prepayment settings for each service based on the unique needs of your business. Automate your payment routing ## Route payments directly to providers Let chair and room renters handle their own transactions and automatically route payments to their bank accounts. Our payment processing is designed to support the unique needs of salons and spas, including businesses with a booth renter or hybrid model. Set it & Forget it ## Keep cards-on-file & automate membership payments Cards-on-file provide a secure, faster checkout experience and protect against revenue loss from no-shows. Use cards-on-file to collect automatic membership payments and simplify billing. [Learn more about memberships](/features/memberships-and-packages/) Go Mobile ## Take payments from the chair or on the go Connect our Bluetooth card reader directly to an iPhone or iPad and handle all steps of the checkout process from one device. Clients can tip, pay, sign, and choose a receipt with this solution built for booth renters and service providers who handle their own payments. Get flexible ## Allow clients to pay with their account balance Clients can have an account balance and add money manually or through a membership. You can also credit a client’s account balance as a reward or gift. Clients can use their balance to pay for their purchases, including services and products. ## Simple, straightforward rates IN-PERSON PAYMENTS 2.45%+ 15¢ per successful transaction VIRTUAL PAYMENTS 2.90%+ 30¢ per successful transaction - Straightforward rates - Quick & easy sign up - Accept all major credit cards - Safe & secure card-on-file - No-show protection - Automated membership billing - Support for booth renter setup - Client self-checkout - Compact card reader available ###### Custom rates are available Some businesses qualify for custom rate options including interchange plus pricing.  to learn more about eligibility. #### Frequently Asked Questions - ###### How do payments work in Mangomint? Mangomint Pay works like any other point-of-sale system. It’s quick an easy to set up, offers straightforward rates for in-person and online transactions, and accepts all major credit cards. - ###### What are the benefits of using Mangomint’s payment processor? Our payment processor lets you collect a card on file and deposits during booking for no-show protection or late cancellation protection. It also gives you access to our features like [Express Booking](/features/express-booking/)™ and Self Checkout which speed up the booking and checkout process for your team. - ###### How can I take in-person payments with Mangomint? We offer a modern, easy-to-use Front Desk Display with an iPad and Bluetooth card reader. With self checkout, you can also send clients a link via text to complete payment on their own device (including tip). - ###### What are Mangomint's payment processing rates? Mangomint Pay has simple rates for in-person and online transactions. The in-person rate is 2.45% plus 15 cents per successful transaction. The virtual transaction rate is 2.90% plus 30 cents. - ###### What payment methods can I accept with Mangomint’s payment processing? You can accept all major credit cards with Mangomint’s payment processor, including Visa, Mastercard, Amex, and Discover. You can also take gift card payments and apply a client account balance through Mangomint. Our in-app checkout also supports tracking other payment typesBeyond credit cards, checkout supports other payment types including checks, cash, and Venmo or PayPal. These are tracked through the system but require manually settling up. - ###### Can my booth renters take payments with Mangomint’s payment processing? Yes! Booth renters can handle their own transactions and set up automatic payment routing to their bank accounts. - ###### Can I use my own credit card processor with Mangomint? Yes! You can use your own credit card processor instead of (or in addition to) Mangomint's payment processing. However, you’ll need Mangomint’s payment processor to use many of our advanced features, Express Booking™, self checkout, cards-on-file, and deposits. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. #### Explore Mangomint by business type... #### [Hair Salons](/solutions/hair-salon-software/) #### [Med Spas](/solutions/medical-spa-software/) #### [IV Therapy](/solutions/iv-therapy-software/) #### [Skincare Studios](/solutions/skincare-studio-software/) #### [Beauty Studios](/solutions/beauty-studio-software/) #### [Massage Studios](/solutions/massage-studio-software/) #### [Hair Removal](/solutions/hair-removal-studio-software/) #### [Tattoo & Piercing](/solutions/tattoo-piercing-studio-software/) #### [Nail Salons](/solutions/nail-salon-software/) #### [Barbershops](/solutions/barbershop-software/) #### [Wellness Centers](/solutions/wellness-center-software/) #### [Spas](/solutions/spa-software/) #### ...or learn more about our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/pricing/ # One plan, affordable pricing ###### Users $120/mo base + $10 per user optional add-ons ###### Phone $70/mo per line ###### Marketing Starting at $30/mo [Learn more](/learn/marketing-credits/) - - - - - - ###### Payroll $50/mo + $8 per worker your price 130 Free onboarding and data transfer. Cancel anytime. [Start a free trial](/trial/) ###### Locations $120/mo each Multiple locations? What’s included ## Everything you get with Mangomint Full access to a complete platform and core features - Calendar & Scheduling - Payments & Point-of-Sale - Online Booking - Express Booking™ - Virtual Waiting Room - Mobile Apps * Client Management * Web Chat * Memberships & Packages * Forms & Charting * Offers & Discounts * Gift Cards - Retail & Inventory - Staff Management - Reporting - Multi-Location - Integrations ### Optional add-ons ##### Phone Call and text your clients from one number on any device. [Learn More](/features/call-text-chat/) $70/mo per line ##### Marketing Send personalized offers using Campaigns and Automated Flows. [Learn More](/features/campaigns/) Starting at $30/mo ##### Payroll Pay your team, sync with QuickBooks, and file taxes for each location. [Learn More](/features/payroll-processing/) $50/mo + $8 per worker ## Payment processing rates Large businesses may qualify for custom rates In-person payments 2.45% + 15¢ per successful transaction Virtual payments 2.90% + 30¢ per successful transaction ### Support from a team you can trust Salons and spas consistently rave about our helpful and friendly support team. ### But wait... there's more ##### Free onboarding Easy, hands-on, and personalized to fit your needs. Includes free data transfer. ##### Top-rated support Get your questions answered by highly-trained experts in the U.S. ##### No contracts Ever. If you decide to leave, you can take all of your data with you. #### Frequently Asked Questions - ###### Who counts as a user in Mangomint? Anyone with a profile in Mangomint counts as a user. This includes any staff, like service providers and front desk employees. - ###### What add-ons does Mangomint offer? We offer three additional add-on features. [Phone](/features/call-text-chat/) costs $70 per month and includes in-app calls and texting. [Payroll](/features/payroll-processing/) starts at $50 per month plus $8 per worker. We have a number of different [marketing plans](/learn/marketing-credits/) starting at $30 per month and cover targeted marketing messages. - ###### Does Mangomint have any contracts or hidden fees? No. We don't do contracts or have hidden fees. Because we don't lock you into a contract, you're free to cancel any time, and you can take all your data with you. - ###### Can I cancel anytime? Yes, you can cancel at any time and for any reason. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. When you’re ready to make the switch, our team will help get your business fully up-and-running with real human support (also for free!). - ###### Do you offer one-on-one demos? Yes. We'd love to show you Mangomint and all our features in a personalized, guided demo. Someone from our team will walk you through the product live over screenshare and can answer all of your questions. [Schedule now](/demo/). - ###### What is the process to switch to Mangomint? All teams of 2+ providers receive a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer data from my old system into Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### Does Mangomint take a fee for appointments booked in the platform? Nope. Never. Mangomint’s online booking sits directly on your website, and you keep 100% of appointments booked. - ###### Can I use my own credit card processor with Mangomint? Yes. You can use your own credit card processor instead of (or in addition to) Mangomint's payment processing. However, you’ll need Mangomint’s [payment processing](/payments/) to use many of our advanced features, [Express Booking™](/features/express-booking/), self checkout, cards-on-file, and deposits. - ###### Are there any fees for text or email appointment notifications in Mangomint? Nope. Nada. Nyet. 🙂 Unlimited text and email appointment confirmations and reminders are included at no additional cost. - ###### Do you support booth renter and hybrid models? Yes. We offer unique booking links, multiple payment accounts, client ownership settings, and the ability for your renters to sell their own products all under a single Mangomint account. Just FYI, any booth renter using your Mangomint account counts as a user. ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/solutions/barbershop-software/ # Built for high-performing barbershops ## Level up your barbershop Streamline bookings, enhance client loyalty, and grow your barbershop business with the most intuitive management software. ## Join 10,000+ barbers who switched to Mangomint #### Key features for barbershops: - Login-free online booking - Book via SMS & collect card-on-file - Virtual waiting room for self check-in - Embedded two-way texting - Pay via SMS - Payroll calculation and processing - Memberships & packages - Booth-renter payment routing - Retail & inventory management ### BUILT FOR BARBERSHOPS ## Everything you need to power your business We care about the details. Every aspect of the platform has been carefully crafted to make your day-to-day easier. Calendar Online Booking Sales & Payments Calls & Texts Marketing Keep your chairs busy ## Make scheduling easy Easily manage walk-ins and appointments, avoid double bookings, and fill last-minute cancellations—keeping your barbers productive all day. [Explore Calendar & Scheduling](/features/scheduling/) Book clients better ## Simplify online bookings Let clients book their next cut in seconds—no account creation, no redirects, just a seamless booking experience directly on your site. [Explore Online Booking](/features/online-booking/) Efficient payroll management for your team ## Handle your payroll with precision Manage staff compensation effortlessly with built-in payroll processing, accommodating various payment structures and ensuring timely, accurate payouts. [Explore Payroll Processing](/features/payroll-processing/) Fast and secure transactions ## Streamline payments for booth renters Let clients pay and tip from their phones, while booth renters receive payments directly—no middleman, no extra steps. Keep transactions smooth and hassle-free. [Explore Payments & POS](/payments/) Detailed client profiles ## Personalize every visit Easily track haircut preferences, visit history, and client notes—ensuring personalized experiences that keep clients loyal and coming back. [Explore Client Management](/features/client-management/) Keep clients coming back ## Drive recurring business Offer custom memberships with exclusive cuts, priority booking, and add-on services—encouraging clients to visit more often and spend more per visit. [Explore Memberships & Packages](/features/memberships-and-packages/) Automate client messaging ## Keep clients engaged Send appointment reminders, follow-ups, and promotions without lifting a finger. Reduce no-shows, rebook regulars, and keep your chairs full—while you focus on the cuts. [Explore Marketing & Automation](/features/marketing-and-automation/) Upgrade without the stress ## Switch to Mangomint with zero downtime Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - A great booking system that has changed the way we operate as a business. They continue to impress us with how much they understand their client (us) and continue to improve on features. **Olde Soul Barbershop** via [Trustpilot](https://www.trustpilot.com/reviews/692df19bf91d74a50ca009f7) - I have been using Mangomint at our barbershop for almost 9 years. It is very user friendly and easy to learn. I let my employees know if they ever need help, just send a message to Mangomint and they will walk you through it. Love that it is so easy and efficient. **Rachel Jasso** of The Parlor Society via [Trustpilot](https://www.trustpilot.com/reviews/68fa9482588f1e452d70c5ac) #### Explore our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### How does Mangomint help grow my barbershop? Mangomint’s advanced features help barbershops boost appointments, reduce no-shows, increase client retention, and more. Our [login-free online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? You can also boost rebooking and retention through features like [offers](/features/offers-and-discounts/) and [targeted marketing flows](/features/automated-flows/). - ###### How does Mangomint help reduce booking errors? Mangomint’s [online booking](/features/online-booking/) and [calendar & scheduling](/features/scheduling/) features minimize booking errors by syncing appointments in real-time and preventing double-bookings. Clients can only book available slots, and automated reminders ensure clients are up-to-date on their appointment, minimizing no-shows and cancellations. - ###### How do clients book appointments in Mangomint? Mangomint's [online booking](/features/online-booking/) feature is login-free and embeds directly on your website. Clients can book an appointment without ever leaving your website (no third-party marketplaces here!) or needing to log-in. We like to keep it simple. Appointments can be booked in just a few clicks: clients select services, add their phone and email, agree to your cancellation policy, and _voila_, they're booked! If you have clients who prefer to call to book, [Express Booking™](/features/express-booking/) makes it easy to complete bookings via a text link. - ###### Can I manage walk-in clients in Mangomint? Yes! Mangomint’s [Virtual Waiting Room](/features/virtual-waiting-room/) and [Express Booking™](/features/express-booking/) feature let you** **efficiently manage walk-ins—from texting a link to collect a card-on-file to notifying clients when their barber is ready. - ###### Does Mangomint offer a waitlist for client bookings? Yes, our [Intelligent Waitlist](/features/scheduling/) lets clients sign up to be notified if their desired appointment slot opens up. Your team is automatically notified when there’s a match so you can quickly fill a gap on the calendar. - ###### Does Mangomint support booth rental? Yes! Mangomint’s software works seamlessly in booth rental, hybrid, and commission-based barbershops. Our software supports the booth rental model with direct booking links, automatic payment routing, customizable client management settings, and more. - ###### Does Mangomint support commission-based barbershops? We do! Mangomint supports commission-based barbershops with streamlined staff management in the back-end. You can set custom staff commissions (both service- and product-based) and salaries/wages for each staff member. You can also use our [built-in Payroll feature](/features/payroll-processing/) to manage pay directly in Mangomint (buh-bye, manual number crunching). - ###### Can I set variable pricing for different barbers or service levels in Mangomint? Yes! Mangomint’s [service customizations](/blog/introducing-service-customizations/) allow you to set tiered pricing based on the barber’s experience, seniority, or specialized skills. This is perfect for salons offering junior, senior, or master barber pricing. You can also manage add-ons with variable pricing using service customizations. - ###### Does Mangomint support multi-location barbershops? Yes! Mangomint makes it easy to manage [multi-location barbershops](/features/multi-location/). You can add multiple locations to your booking flow or use location-specific booking links. It’s easy to keep track of multiple locations on the back end, too—simply toggle between locations on the calendar. - ###### Does Mangomint support payroll processing for barbershops? We do! Mangomint’s [Payroll Processing](https://www.mangomint.com/features/payroll-processing/) feature simplifies payroll management for barbershops by automatically calculating wages, commissions, and tips. It supports different pay structures, including booth renters, hourly barbers, and commission-based stylists. You can also generate detailed payroll reports for easy tax filing and financial record-keeping, ensuring accurate and timely payouts. - ###### Does Mangomint help manage product sales and inventory for barbering supplies? Yes! Mangomint’s [Retail & Inventory Management](/features/retail-and-inventory/) tracks retail products, including grooming products, beard oils, and styling tools. It monitors stock levels, provides low-stock alerts, and generates sales reports, ensuring popular products are always in stock. - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. - ###### How do I switch to Mangomint’s barbershop software? When you are ready to switch to Mangomint, a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many barbershops who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer my client data when switching to Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I read Mangomint reviews? You can find reviews from barbershops using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated barbershop software with 4.9 stars on Capterra and G2 🥳 ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/solutions/beauty-studio-software/ # Designed for high-performing beauty studios ## The #1 software to elevate your beauty studio Effortlessly manage bookings, clients, inventory, and payments—all in one intuitive platform. ## Join 10,000+ beauty professionals who switched to Mangomint #### Key features for beauty studios: - Login-free online booking - Book via SMS & collect card-on-file - Add-ons & service customizations - Automated marketing & follow-ups - Memberships & packages - Checkout & pay via SMS - Virtual waiting room for self check-in - Client photo upload & timeline - Payroll calculation and processing ### BUILT FOR BEAUTY STUDIOS ## Everything you need to power your business We care about the details. Every aspect of the platform has been carefully crafted to make your day-to-day easier. Calendar Online Booking Sales & Payments Calls & Texts Marketing Straightforward client bookings ## Let clients book anytime, anywhere Mangomint’s embedded online booking lets clients schedule appointments 24/7 while giving you full control over service visibility, pricing, and add-ons. [Explore Online Booking](/features/online-booking/) Build lasting relationships with every client ## Smart client profiles that keep you ahead Track service history, preferences, and past purchases to deliver personalized experiences and increase client retention. [Explore Client Management](/features/client-management/) Simplify inventory to stay stocked and sell more ## Smarter retail and inventory control Manage product sales, track inventory levels, and never run out of your best-selling beauty products with automated stock management. [Explore retail & inventory](/features/retail-and-inventory/) Empower your team with better scheduling ## Effortless staff coordination and performance tracking Manage staff schedules, track performance, and streamline payroll to ensure smooth operations and happy employees. [Explore Staff Management](/features/staff-management/) Capture every detail with visual precision ## Intuitive charting made for beauty professionals Easily document client progress, treatment notes, and before-and-after results with customizable digital charting. [Explore Charting](/features/integrated-forms/) Faster, more accurate checkouts ## Modern, integrated payments—no hassle Offer seamless point-of-sale transactions, accept multiple payment methods, and speed up checkout with contactless payments. [Explore Payments & POS](/payments/) Upgrade without the stress ## Switch to Mangomint with zero downtime Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - I absolutely love using Mangomint. It has simplified my day-to-day workflow, helped me stay fully booked, and made client communication stress-free. My clients even compliment how easy it is to book. It's definitely one of the best investments I've made for my business. **Jerzie L.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___7053370)Beauty studio tech using Mangomint - Mangomint is hands-down one of the most elevated, modern, and user-friendly salon software platforms. We switched because Luxe outgrew basic booking. It's sleeker, smarter, team-friendly, and gives clients a seamless luxury experience from booking to checkout. **Erica Q.** Owner of Luxe Beauty Studio via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6854910) - Mangomint's customer service is the best! They are so helpful and always seem to go above and beyond. **Amanda P.** Owner of Evolution of Beauty #### Explore our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### What types of beauty studios use Mangomint? Mangomint supports all types of beauty studios, including lash studios, brow studios, makeup artists, tanning salons, and full-service beauty studios. With customizable settings, you can tailor the platform to fit your studio’s unique needs, from specialized treatments to retail sales. - ###### How does Mangomint help grow my beauty studio? Mangomint’s advanced features help beauty studios boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? You can also boost rebooking and retention through features our [targeted marketing flows](/features/automated-flows/) and [memberships and packages](/features/memberships-and-packages/). - ###### How does Mangomint help reduce booking errors? Mangomint’s [online booking](/features/online-booking/) and [calendar & scheduling](/features/scheduling/) features minimize booking errors by syncing appointments in real-time and preventing double-bookings. Clients can only book available slots, and automated reminders ensure clients are up-to-date on their appointment, minimizing no-shows and cancellations. - ###### How do clients book appointments in Mangomint? Mangomint's online booking feature is login-free and embeds directly on your website. Clients can book an appointment without ever leaving your business’s website (no third-party marketplaces here!) or needing to log-in. We like to keep it simple. Appointments can be booked in just a few clicks: clients select services, add their phone and email, agree to your cancellation policy, and _voila_, they're booked! If you have clients who prefer to call to book, [Express Booking™](/features/express-booking/) makes it easy to complete bookings via a text link. - ###### Can Mangomint help fill last minute slots on my calendar? Yes, use our [Intelligent Waitlist](/features/scheduling/) so clients can sign up to be notified if their desired appointment slot opens up. You can also post direct booking links or use [offers](/features/offers-and-discounts/) to help fill your team’s books. - ###### Does Mangomint support multi-location beauty studios? Yes! Mangomint makes it easy to manage [multi-location studios](https://www.mangomint.com/features/multi-location/). You can add multiple locations to your booking flow or use location-specific booking links. It’s easy to keep track of multiple locations on the back end, too—simply toggle between locations on the calendar. - ###### Can I manage treatment rooms in Mangomint? You can assign specific treatment rooms to services with our [resources feature](/features/scheduling/) to track usage and make sure you’re never double booked. - ###### Can Mangomint help manage client preference, allergies, and treatment history? Yes! Mangomint’s [client management](/features/client-management/) feature lets you securely store detailed client profiles, including treatment history, skin type, and preferences. This personalized approach enhances the client experience and helps you tailor future sessions. - ###### Can I set up prepaid packages for beauty treatments in Mangomint? Yes! Mangomint’s [memberships and packages](/features/memberships-and-packages/) feature allows you to create prepaid service bundles, such as lash fill memberships or facial treatment packages, that clients can redeem over time. This helps increase client retention and create more predictable revenue for your business. - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, Integrations (Shopify, Webhooks, etc.), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. - ###### How do I switch to Mangomint? When you are ready to switch to Mangomint, a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many hair removal businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer my client data when switching to Mangomint? Yep! We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews? You can find reviews from other studios using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated salon and spa software with 4.9 stars on Capterra and G2 🥳 ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/solutions/hair-removal-studio-software/ # Highest-rated software for hair removal studios ## Elevate your hair removal business Streamline scheduling, digitize client intake, and simplify transactions—so you can boost profitability while delivering exceptional results. ## Join 10,000+ hair removal professionals who switched to Mangomint #### Key features for hair removal businesses: - Login-free online booking - Book via SMS & collect card-on-file - Front desk-less check-in - Room management - Memberships & packages - Automated intake forms - Checkout & pay via SMS - Embedded two-way texting - Payroll calculation and processing ### BUILT FOR HAIR REMOVAL STUDIOS ## Everything you need to power your business We care about the details. Every aspect of the platform has been carefully crafted to make your day-to-day easier. Calendar Online Booking Sales & Payments Calls & Texts Marketing Streamline your booking process ## Simplify appointments with Express Booking™ Cut down on phone calls by sending clients a link to complete appointment details online for accurate, easy bookings. [Explore Express Booking™](/features/express-booking/) Enhance client communication ## Stay connected via text messaging Communicate directly with clients via text messaging, facilitating appointment confirmations, reminders, and personalized interactions. [Explore Phone Calls & Texting](/features/call-text-chat/) Deepen client engagement ## Personalize outreach with automated marketing Create tailored sequences of emails and text messages to rebook clients, welcome first-time guests, encourage reviews, and upsell memberships. [Explore Automated Flows](/features/automated-flows/) Keep your schedule flowing smoothly ## Simplify check-ins from start to finish Manage client arrivals by allowing self check-ins and real-time updates, reducing wait times and keeping your team focused. [Explore Virtual Waiting Room](/features/virtual-waiting-room/) Flexible payments for busy hair removal studios ## Faster payments, fewer headaches Let clients pay and tip from their own phones, securely store cards-on-file, and automate membership billing—all routed to the right provider. [Explore Payments & POS](/payments/) Stay on top of your product management ## Manage products and stock levels effortlessly Track product sales, monitor inventory levels, and automate stock management to ensure you never run out of your best-selling items. [Explore retail & inventory](/features/retail-and-inventory/) Upgrade without the stress ## Switch to Mangomint with zero downtime Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - Our clinic upgraded to Mangomint 8 months ago. It has been such an easy integration for our staff to learn the booking system, as well as the ease in creating forms needed for our business. Our staff loves it and the chat support messenger has been SO helpful when we have any questions. **Skin Remedies Medical** via [Trustpilot](https://www.trustpilot.com/reviews/68ae1bd269be4dbc7299e848) - From the moment you start using Mangomint, the team feels like your best friends—everyone is genuinely eager to help and educate you along the way. The software is incredibly easy to use, and that ease is truly unbeatable. I’ve used many scheduling software options, and Mangomint is hands down the best. **Leah D.** via [G2](https://www.g2.com/products/mangomint/reviews/mangomint-review-12459799) #### Explore our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### How does Mangomint help grow my hair removal studio? Mangomint’s advanced features help salons boost appointments, reduce no-shows, increase client retention, and more. Our [login-free online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? You can also boost rebooking and retention through features our [automated marketing flows](/features/automated-flows/) and [memberships and packages](/features/memberships-and-packages/). - ###### How does Mangomint help reduce booking errors? Mangomint’s [online booking](/features/online-booking/) and [calendar & scheduling](/features/scheduling/) features minimize booking errors by syncing appointments in real-time and preventing double-bookings. Clients can only book available slots, and automated reminders ensure clients are up-to-date on their appointment, minimizing no-shows and cancellations. - ###### How do clients book appointments in Mangomint? Mangomint's online booking feature is login-free and embeds directly on your website. Clients can book an appointment without ever leaving your business’s website (no third-party marketplaces here!) or needing to log-in. We like to keep it simple. Appointments can be booked in just a few clicks: clients select services, add their phone and email, agree to your cancellation policy, and _voila_, they're booked! If you have clients who prefer to call to book, [Express Booking™](/features/express-booking/) makes it easy to complete bookings via a text link. - ###### Can Mangomint help fill last minute slots on my calendar? Yes, use our [Intelligent Waitlist](/features/scheduling/) so clients can sign up to be notified if their desired appointment slot opens up. You can also post direct booking links or use [offers](/features/offers-and-discounts/) to help fill your team’s books. - ###### Does Mangomint support multi-location hair removal studios? Yes! Mangomint makes it easy to manage [multi-location studios](/features/multi-location/). You can add multiple locations to your booking flow or use location-specific booking links. It’s easy to keep track of multiple locations on the back end, too—simply toggle between locations on the calendar. - ###### Can Mangomint handle multiple service durations for different hair removal treatments? Absolutely! You can set custom durations for each hair removal service, whether it’s for laser, waxing, or electrolysis. This flexibility ensures accurate scheduling and maximizes appointment efficiency. - ###### Can I manage treatment rooms in Mangomint? You can assign specific treatment rooms to services with our [resources feature](/features/scheduling/) to track usage and make sure you’re never double booked. - ###### Can Mangomint help manage client preference, allergies, and treatment history? Yes! Mangomint’s [client management](/features/client-management/) feature lets you securely store detailed client profiles, including treatment history, skin type, and preferences. This personalized approach enhances the client experience and helps you tailor future sessions. - ###### Does Mangomint offer pre- and post-care instructions? Absolutely! You can use Mangomint’s [marketing & automation](/features/automated-flows/) tools allow you to send pre- and post-care instructions, personalized follow-up messages, and product recommendations, enhancing client engagement and boosting retail sales. - ###### Can I manage packages and memberships for hair removal treatments? Yes! Mangomint supports [memberships & packages](/features/memberships-and-packages/), allowing you to offer bundled sessions or membership plans for ongoing hair removal treatments. This helps increase client loyalty and creates recurring revenue streams. - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, Integrations (Shopify, Webhooks, etc.), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### How do I switch to Mangomint? When you are ready to switch to Mangomint, a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many hair removal businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer my client data when switching to Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews? You can find reviews from other studios using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated salon and spa software with 4.9 stars on Capterra and G2 🥳 ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/solutions/hair-salon-software/ # Built for high-performing hair salons ## Unlock your salon's potential Streamline scheduling, enhance client satisfaction, and grow your salon business with the most advanced salon booking and management software. ## Join 10,000+ hair salon professionals who switched to Mangomint ### Key features for hair salons: Upgrade without the stress ## Switch to Mangomint with zero downtime Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - The onboarding to the follow up was a great experience. As the busiest all-curly salon in the Rocky Mountain Region (20+ curly services a day), we needed a solution to manage 3500 clients without a receptionist. Mangomint for the win! **More Than Curly Salon** via [Trustpilot](https://www.trustpilot.com/users/68b0dacd04313e84a068d668) - Mangomint is hands-down one of the most elevated, modern, and user-friendly salon software platforms. We switched because Luxe outgrew basic booking. It's sleeker, smarter, team-friendly, and gives clients a seamless luxury experience from booking to checkout. **Erica Q.** Owner of Luxe Beauty Studio via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6854910) - Overall, Mangomint was one of the cleanest, easiest-to-use salon software platforms we've worked with. When we switched, our bookings increased by 20%. It was a major upgrade in user experience and daily operations. **Franky H.** Owner of WFLYH via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6852215) #### Explore our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### How does Mangomint help grow my salon? Mangomint's advanced features help salons boost appointments, reduce no-shows, increase client retention, and more. Our login-free [online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free to send)? You can also boost rebooking and retention through features like [offers](/features/offers-and-discounts/) and [automated marketing flows.](/features/automated-flows/) - ###### How does Mangomint help reduce booking errors? Mangomint’s [online booking](/features/online-booking/) and [calendar & scheduling](/features/scheduling/) features minimize booking errors by syncing appointments in real-time and preventing double-bookings. Clients can only book available slots, and automated reminders ensure clients are up-to-date on their appointment, minimizing no-shows and cancellations. - ###### How do clients book appointments in Mangomint? Mangomint's online booking feature is login-free and embeds directly on your website. Clients can book an appointment with your salon without ever leaving your website (no third-party marketplaces here!) or needing to log-in. We like to keep it simple. Appointments can be booked in just a few clicks: clients select services, add their phone and email, agree to your cancellation policy, and _voila_, they're booked! If you have clients who prefer to call to book, [Express Booking™](/features/express-booking/) makes it easy to complete bookings via a text link. - ###### Can I manage walk-in clients to the salon with Mangomint? Yes! Mangomint’s [Virtual Waiting Room](/features/virtual-waiting-room/) and [Express Booking™](/features/express-booking/) feature let you** **efficiently manage walk-ins—from texting a link to collect a card-on-file to notifying clients when their stylist is ready. - ###### Does Mangomint support multi-location salons? Yes! Mangomint makes it easy to manage [multi-location salons](/features/multi-location/). You can add multiple locations to your booking flow or use location-specific booking links. It’s easy to keep track of multiple locations on the back end, too—simply toggle between locations on the calendar. - ###### Does Mangomint support booth rental hair salons? Yes! Mangomint’s software works seamlessly in booth rental, hybrid, and commission-based hair salons. Our software supports the booth rental model with direct booking links, automatic payment routing, customizable client management settings, and more. You can [watch our video](/webinars/feature-spotlight/feature-spotlight-managing-booth-renter-and-hybrid-models/) to learn about Mangomint’s features for booth rental and hybrid hair salons.  - ###### Does Mangomint support commission salons? We do! Mangomint supports commission-based salons with streamlined staff management in the back-end. You can set custom staff commissions (both service- and product-based) and salaries/wages for each staff member. You can also use our [built-in Payroll feature](/features/payroll-processing/) to manage pay directly in Mangomint (buh-bye, manual number crunching). - ###### Can I set variable pricing for different stylists or service levels? Yes! Mangomint’s [service customizations](/blog/introducing-service-customizations/) allow you to set tiered pricing based on stylist experience, seniority, or specialized skills. This is perfect for salons offering junior, senior, or master stylist pricing. You can also manage add-ons with variable pricing using service customizations. - ###### How much does Mangomint salon software cost? Mangomint’s hair salon software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, Integrations (Shopify, Webhooks, etc.), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. - ###### How do I switch to Mangomint’s hair salon software? When you are ready to switch to Mangomint, a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many salons who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer my client data when switching to Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews? You can find Mangomint on public review sites like [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We're proud to be the highest-rated hair salon software, rated 4.9 stars on both Capterra and G2. ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/solutions/highest-rated-aesthetics-practice-emr/ # #1 aesthetics EMR software ## Unlock your aesthetic practice's potential Mangomint's aesthetics EMR's powerful features help you sell more, automate your revenue growth, and create an effortless client experience. ## Join 10,000+ aesthetics professionals who switched to Mangomint ### Key features for aesthetics practices: Upgrade without the stress ## Switch to Mangomint with zero downtime Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - Switching to Mangomint has been a game-changer. From booking appointments online or in-clinic to filling out consent forms to completing outcome notes, everything is streamlined, fast, and easy. **Regina L.** from Pure Beauty Aesthetics via [Trustpilot](https://www.trustpilot.com/reviews/68b0f414d4f0d0333207ab88) - Mangomint streamlines the day-to-day workflow, saving time and reducing scheduling errors. It's a great tool for any practice that values efficiency and smooth client communication. **Angeli C.** via [G2](https://www.g2.com/products/mangomint/reviews/mangomint-review-11807199) - Mangomint even added a way to collect health intake forms and log treatment notes which allows us to keep appointment information and HIPAA protected health information all in one place, saving us a ton of time and energy and removing the need for a separate software. **Caroline C.** via [G2](https://www.g2.com/products/mangomint/reviews/mangomint-review-11347522) #### Explore our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### Is Mangomint HIPAA compliant? Yes! Mangomint maintains [HIPAA compliance](/blog/mangomint-is-now-hipaa-compliant/) for aesthetics practices to protect sensitive client data. We also include many features practices need to stay compliant, like storing client data and documents for 7+ years. Reach out to our Support Team to enable HIPAA compliance. - ###### Is Mangomint an EMR/EHR? Yes, Mangomint is an electronic medical record (EMR) with a minimalist, user-friendly interface. We capture all the essential client information aesthetics practices need without turning your dashboard into a complex medical chart. From HIPAA-compliance to forms, charting, and integrated client profiles, our EMR is a comprehensive solution—just without the cluttered, clunky interface. - ###### Is Mangomint PIPEDA or PHIPA compliant? Not yet. We offer all of the necessary protections for sensitive health information, but PIPEDA is much broader in focusing on all types of personal data. While we always treat your client's data with the utmost sensitivity and care, our experts may occasionally encounter this information, such as when troubleshooting your account or helping with setup. - ###### How does Mangomint help grow my aesthetics practice? Mangomint offers advanced features from client management to marketing that help aesthetics practices boost appointments, reduce no-shows, increase client retention. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free to send?). [Our marketing flows](/features/automated-flows/) and [memberships and packages](/features/memberships-and-packages/) incentivize rebookings and boost recurring revenues. - ###### How does Mangomint help reduce booking errors? Mangomint’s [online booking](/features/online-booking/) and [calendar & scheduling](/features/scheduling/) features minimize booking errors by syncing appointments in real-time and preventing double-bookings. Clients can only book available slots, and automated reminders ensure clients are up-to-date on their appointment, minimizing no-shows and cancellations. - ###### How do clients book appointments in Mangomint? Mangomint's [online booking feature](/features/online-booking/) is login-free and embeds directly on your website. Clients can book an appointment without ever leaving your website (no third-party marketplaces here!) or needing to log-in. We like to keep it simple. Appointments can be booked in just a few clicks: clients select services, add their phone and email, agree to your cancellation policy, and _voila_, they're booked! If you have clients who prefer to call to book, [Express Booking™](/features/express-booking/) makes it easy to complete bookings via a text link. - ###### Does Mangomint support call-to-book services? Yes! Many aesthetics practices using Mangomint prefer to limit online booking to consultations and require clients to call for booking additional services. You can direct clients to call to book in your online booking flow. For clients that do call to book, use [Express Booking™](/features/express-booking/) to send clients a booking link via text and easily confirm the appointment. - ###### Does Mangomint support treatment documentation and charting? Yes! Mangomint's [Integrated Forms](/features/integrated-forms/) feature meets the intake and charting needs of aesthetics practices (including maintaining [HIPAA compliance](/blog/mangomint-is-now-hipaa-compliant/) once enabled). You can customize intake forms and SOAP notes, upload visual templates or client photos, and annotate images. Integrated Forms make gathering client responses easy, too. You can automate response requests, plus seamless collect feedback and signatures from providers, and store saved notes directly in your client's profile. - ###### Can I manage client intake in Mangomint? Yes! Mangomint’s [Integrated Forms](/features/integrated-forms/) can be used to manage client intake. You can add external forms directly to your website or send automated form reminders via text once a client books their appointment. Forms save directly to your client’s profile so your providers can easily reference the form during appointments. - ###### Does Mangomint support multi-location aesthetics practices? Yes! Mangomint makes it easy to manage [multi-location practices](/features/multi-location/). You can add multiple locations to your booking flow or use location-specific booking links. It’s easy to keep track of multiple locations on the back end, too—simply toggle between locations on the calendar. - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. - ###### How do I switch to Mangomint? When you are ready to switch to Mangomint, a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many practices who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer my client data when switching to Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find reviews of Mangomint? If you want to hear from other aesthetics practices using Mangomint, we recommend checking out reviews on [Capterra](https://www.capterra.com/p/187593/Mangomint/) and [G2](https://www.g2.com/products/mangomint/reviews). We’re proud to be the highest-rated aesthetics software with 4.9 stars 🥳 ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/solutions/highest-rated-med-spa-emr-system/ # #1 EMR software for high-performing med spas ## Unlock your med spa's full potential Our EMR's powerful features help you sell more, automate your revenue growth, and create an effortless client experience. ## Join 10,000+ med spa professionals who switched to Mangomint ### Key features for med spas: Upgrade without the stress ## Switch to Mangomint with zero downtime Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - Switching to Mangomint has been a game-changer. From booking appointments online or in-clinic to filling out consent forms to completing outcome notes, everything is streamlined, fast, and easy. **Regina L.** from Pure Beauty Aesthetics via [Trustpilot](https://www.trustpilot.com/reviews/68b0f414d4f0d0333207ab88) - Mangomint streamlines the day-to-day workflow, saving time and reducing scheduling errors. It's a great tool for any practice that values efficiency and smooth client communication. **Angeli C.** via [G2](https://www.g2.com/products/mangomint/reviews/mangomint-review-11807199) - Mangomint even added a way to collect health intake forms and log treatment notes which allows us to keep appointment information and HIPAA protected health information all in one place, saving us a ton of time and energy and removing the need for a separate software. **Caroline C.** via [G2](https://www.g2.com/products/mangomint/reviews/mangomint-review-11347522) #### Explore our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### Is Mangomint HIPAA compliant? Yes! Mangomint maintains [HIPAA compliance](https://www.mangomint.com/blog/mangomint-is-now-hipaa-compliant/) (with a signed BAA) for our med spa customers to protect sensitive client data. We also include many features med spas need to stay compliant, like storing client data and documents for 7+ years. Reach out to our Support Team to enable HIPAA compliance. - ###### Is Mangomint an EHR/EMR? Yes, Mangomint is an electronic medical record (EMR) with a minimalist, user-friendly interface. We capture all the essential client information medical spas need without turning your dashboard into a complex medical chart. From HIPAA-compliance to forms, charting, and integrated client profiles, our EMR is a comprehensive solution—just without the cluttered, clunky interface. - ###### Is Mangomint PIPEDA or PHIPA compliant? Not yet. We offer all of the necessary protections for sensitive health information, but PIPEDA is much broader in focusing on all types of personal data. While we always treat your client's data with the utmost sensitivity and care, our experts may occasionally encounter this information, such as when troubleshooting your account or helping with setup. - ###### How does Mangomint help grow my medical spa? Mangomint’s med spa software offers advanced features from client management to marketing that help medical spas boost appointments, reduce no-shows, increase client retention. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge?). [Our marketing flows](/features/automated-flows/) and [memberships and packages](/features/memberships-and-packages/) incentivize rebookings and boost recurring revenues. - ###### How does Mangomint help reduce booking errors? Mangomint’s [online booking](/features/online-booking/) and [calendar & scheduling](/features/scheduling/) features minimize booking errors by syncing appointments in real-time and preventing double-bookings. Clients can only book available slots and automated reminders ensure clients are up-to-date on their appointment. - ###### How do clients book appointments in Mangomint? Mangomint's [online booking](/features/online-booking/) feature is login-free and embeds directly on your website. Clients can book an appointment without ever leaving your website (no third-party marketplaces here!) or needing to log-in. We like to keep it simple. Appointments can be booked in just a few clicks: clients select services, add their phone and email, agree to your cancellation policy, and _voila_, they're booked! If you have clients who prefer to call to book, [Express Booking™](/features/express-booking/) makes it easy to complete bookings via a text link. - ###### Does Mangomint support call-to-book services? Yes! Many medical spas using Mangomint prefer to limit online booking to consultations and require clients to call for booking additional services. You can direct clients to call to book in your online booking flow. For clients that do call to book, use [Express Booking™](/features/express-booking/) to send clients a booking link via text and easily confirm the appointment. - ###### Can I manage client intake in Mangomint? Yes! Mangomint’s [Integrated Forms](/features/integrated-forms/) can be used to manage client intake. You can add external forms directly to your website or send automated form reminders via text once a client books their appointment. Forms save directly to your client’s profile so your providers can easily reference the form during appointments. - ###### Does Mangomint offer telehealth for medical spas? Mangomint offers a seamless intergration with our trusted telehealth partner [Doxy.me](https://doxy.me/en/), so you can offer secure virtual visits without extra software. Doxy.me offers HIPAA-compliant virtual meeting rooms so your medical spa can securely connect with clients from anywhere. These virtual rooms can be easily linked to any med spa appointment, including consultations, for a fully integrated client experience. - ###### Does Mangomint offer Good Faith Exams (GFEs)? Mangomint has integrations with both Docovia and [Doxy.me](http://doxy.me/) for medical spas that offer telehealth services and Good Faith Exams. You can learn more on our [Integrations page](/integrations/). - ###### Does Mangomint offer a waitlist for client bookings? Yes, our [Intelligent Waitlist](/features/scheduling/) lets clients sign up to be notified if their desired appointment slot opens up. Your team is automatically notified when there’s a match so you can quickly fill a gap on the calendar. - ###### Does Mangomint support multi-location medical spas? Mangomint makes it easy to manage [multi-location medspas](/features/multi-location/). You can add multiple locations to your booking flow or use location-specific booking links. It’s easy to keep track of multiple locations on the back end, too—simply toggle between locations on the calendar. - ###### Does Mangomint support medical charting? Mangomint's [Integrated Forms](/features/integrated-forms/) feature meets the intake and charting needs of medical spas (including maintaining [HIPAA compliance](https://www.mangomint.com/blog/mangomint-is-now-hipaa-compliant/) once enabled). You can customize intake forms and SOAP notes, upload visual templates or client photos, and annotate images. Integrated Forms make gathering client responses easy, too. You can automate response requests, plus seamless collect feedback and signatures from providers, and store saved notes directly in your client's profile. - ###### How much does Mangomint cost? Mangomint costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. - ###### How do I switch to Mangomint's medical spa software? When you are ready to switch to Mangomint, a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many medical spas who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer my client data when switching to Mangomint? Yep! We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### What kind of customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews? You can find reviews from medical spas using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/) and [G2](https://www.g2.com/products/mangomint/reviews). We’re proud to be the highest-rated medical spa software with 4.9 stars on Capterra and G2 🥳 ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/solutions/iv-therapy-software/ # Software for High-Performing IV Businesses ## Streamline your IV business Whether you're running a mobile team or a brick-and-mortar IV lounge, Mangomint simplifies scheduling, payments, and client communication—so you can focus on delivering results. ## Join 1,000+ IV therapy professionals who switched to Mangomint #### Key features for IV therapy: - HIPAA compliance - Embedded forms & charting - Memberships & packages - Mobile app for users - Login-free online booking - Embedded two-way texting - Automated marketing & follow-ups - Book via SMS & collect card-on-file - Payments and POS ### BUILT FOR IV BUSINESS ## All-in-one tools to power your IV business We sweat the small stuff so you don’t have to. From mobile scheduling to seamless payments and client follow-ups, Mangomint is designed to make running your IV business smoother, faster, and stress-free. Calendar Online Booking Sales & Payments Calls & Texts Marketing Effortless & Seamless ## Let clients book in seconds With Mangomint, your clients can schedule appointments in just a few taps. Whether you're on the move or managing a busy lounge, our beautifully designed booking experience feels fast, easy, and premium—just like your brand. [Explore Online Booking](/features/online-booking/) Total Control, Zero Chaos ## Stay fully booked without the back-and-forth Mangomint’s intelligent calendar keeps your day organized—whether you’re dispatching a mobile nurse or managing lounge appointments. View availability, assign staff, and make real-time updates with ease, all in one sleek dashboard. [Explore Calendar & Scheduling](/features/scheduling/) Effortless checkout experience ## Seamless transactions Let clients pay and tip from their own phones and securely store cards-on-file—all while routing earnings directly to your business. [Explore Payments & POS](/payments/) Effortless Compliance and Seamless Client Experience ## All your digital forms, fully integrated With Mangomint, client intake forms, consent forms, and medical history records are fully digital—automatically sent before appointments and securely stored for compliance. [Explore Integrated Forms](/features/integrated-forms/) Powerful Tools, Wherever You Are ## Apps for Apple and Android From booking to payments and client records, Mangomint’s mobile app gives you full control—anytime, anywhere. Run your IV business from your phone with the same smooth experience your clients love. [Explore mobile apps](/features/mobile-apps/) Turn One-Time Clients into Loyal, Paying Members ## Automate monthly recurring revenue Sell more IVs, increase retention, and create predictable revenue streams with effortless memberships. Mangomint automates renewals, payments, and promotions—so you can focus on delivering results, not chasing sales. [Explore Memberships & Packages](/features/memberships-and-packages/) No Contracts. Nothing to Lose. ## Try Mangomint for free—no credit card required Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. [Start your trial today](/trial/) ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - Mangomint even added a way to collect health intake forms and log treatment notes which allows us to keep appointment information and HIPAA protected health information all in one place, saving us a ton of time and energy and removing the need for a separate software. **Caroline C.** via [G2](https://www.g2.com/products/mangomint/reviews/mangomint-review-11347522) - We’re a growing business. But Mangomint has kept up with us seamlessly. I can't stress enough how much it saves us time, effort, and money to have everything in one place. **Cher W.** Owner of SALT Hydration & Wellness ### One platform. Endless connections. Mangomint integrates with industry leaders like [Doxy.me](https://doxy.me), [Docovia](https://docovia.com), and [Mailchimp](https://mailchimp.com) to give your IV business the flexibility and power it needs—without the complexity. [Learn more about integrations](/integrations/) #### Explore our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### Is Mangomint HIPAA compliant? Yes! Mangomint's maintains [HIPAA compliance](https://www.mangomint.com/blog/mangomint-is-now-hipaa-compliant/) (with a signed BAA) for applicable businesses to ensure sensitive client data remains protected and secure, a crucial feature for IV clinics. We also include many features IV practices need to stay compliant, like storing client data and documents for 7+ years. Reach out to our Support Team to enable HIPAA compliance. - ###### Is Mangomint an EHR/EMR? Yes, Mangomint is an electronic medical record (EMR) with a minimalist, user-friendly interface. We capture all the essential client information IV therapy businesses need without turning your dashboard into a complex medical chart. From HIPAA-compliance to forms, charting, and integrated client profiles, our EMR is a comprehensive solution—just without the cluttered, clunky interface. - ###### Is Mangomint PIPEDA or PHIPA compliant? Not yet. We offer all of the necessary protections for sensitive health information, but PIPEDA is much broader in focusing on all types of personal data. While we always treat your client's data with the utmost sensitivity and care, our experts may occasionally encounter this information, such as when troubleshooting your account or helping with setup. - ###### How does Mangomint help grow my IV therapy business? Mangomint offers advanced features from client management to marketing that help IV therapy businesses boost appointments, reduce no-shows, increase client retention. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge?). [Our marketing flows](/features/automated-flows/) and [memberships and packages ](/features/memberships-and-packages/)incentivize rebookings and boost recurring revenues. - ###### How do clients book appointments in Mangomint? [Mangomint's online booking](/features/online-booking/) feature is login-free and embeds directly on your website. Clients can book an appointment without ever leaving your website (no third-party marketplaces here!) or needing to log-in. We like to keep it simple. Appointments can be booked in just a few clicks: clients select services, add their phone and email, agree to your cancellation policy, and _voila_, they're booked! If you have clients who prefer to call to book, [Express Booking™](/features/express-booking/) makes it easy to complete bookings via a text link. - ###### Can I manage client intake in Mangomint? Yes! Mangomint’s [Integrated Forms](/features/integrated-forms/) can be used to manage client intake. You can add external forms directly to your website or send automated form reminders via text once a client books their appointment. Forms save directly to your client’s profile so your providers can easily reference the form during appointments. - ###### Does Mangomint support medical charting? Yes! Mangomint's [Integrated Forms](/features/integrated-forms/) meet the intake and charting needs of IV therapy practices (including maintaining [HIPAA compliance](/blog/mangomint-is-now-hipaa-compliant/) once enabled). Forms are fully customizable. You can use them to capture intake, record vitals or treatment notes, upload and annotate client photos, and collect signatures or consent. Forms make gathering client responses easy, too. You can automate response requests, plus seamless collect feedback and signatures from providers, and store saved notes directly in your client's profile. - ###### Does Mangomint offer telehealth? Mangomint offers a seamless integration with [Doxy.me](https://doxy.me/en/), so you can offer secure virtual visits. Doxy.me offers HIPAA-compliant virtual meeting rooms so your medical spa can securely connect with clients from anywhere. You can easily link these virtual meeting rooms to any appointment, including consultations, for a fully integrated client experience. - ###### Does Mangomint offer Good Faith Exams (GFEs)? Mangomint has integrations with both Docovia and [Doxy.me](http://doxy.me/) for IV therapy businesses that offer telehealth services and Good Faith Exams. You can learn more on our [Integrations page](/integrations/). - ###### Does Mangomint support multi-location IV therapy clinics? Yes! Mangomint makes it easy to manage [multi-location clinics](/features/multi-location/). You can add multiple locations to your booking flow or use location-specific booking links. It’s easy to keep track of multiple locations on the back end, too—simply toggle between locations on the calendar. - ###### Does Mangomint support mobile IV therapy services? Yes! Many mobile IV therapy businesses use Mangomint. Our [mobile app](/features/mobile-apps/) gives nurses access to all of our core features on-the-go. You can use our Phone feature to manage client messaging directly in Mangomint. Plus, features like Self Checkout make it easy to check out clients with a text link when you’re away from the front deck. - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, Integrations (Shopify, Webhooks, etc.), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. - ###### How do I switch to Mangomint? When you are ready to switch to Mangomint, a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many IV therapy businesses who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer my client data when I switch to Mangomint? We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/).. - ###### Where can I find Mangomint reviews? You can find Mangomint reviews on sites like [Capterra](https://www.capterra.com/p/187593/Mangomint/) or [G2](https://www.g2.com/products/mangomint/reviews)—we're proud to be the highest-rated medical spa software! ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/solutions/massage-studio-software/ # Built for the best massage studios ## Streamline and simplify your day Create a serene experience for both you and your clients with software built to run your entire massage studio. ## Join 10,000+ massage studio professionals who switched to Mangomint #### Key features for massage studios: - Login-free online booking - Book via SMS & collect card-on-file - Room management - Support for couples services - Add-ons & service customizations - Embedded two-way texting - Memberships & packages - SOAP notes and treatment history - Checkout & pay via SMS ### BUILT FOR MASSAGE STUDIOS ## Everything you need to power your business We care about the details. Every aspect of the platform has been carefully crafted to make your day-to-day easier. Calendar Online Booking Sales & Payments Calls & Texts Marketing Seamless scheduling with unparalleled convenience ## Let clients book anytime, anywhere Clients to schedule appointments 24/7 directly from your website and Express Booking™ lets you send a link for clients to finalize bookings themselves. [Explore Express Booking™](/features/express-booking/) Streamlined client intake and documentation ## Digitize your forms and charting Create, send, and manage digital intake forms and SOAP notes, with responses automatically synced to client profiles for efficient record-keeping. [Explore Integrated Forms](/features/integrated-forms/) Predictable revenue with client loyalty ## Keep clients coming back with flexible memberships Offer customizable packages and memberships with automated renewals and payments, ensuring steady income and enhanced client retention. [Explore Memberships & Packages](/features/memberships-and-packages/) Flexible payments for a modern experience ## Simplify transactions with integrated payments Let clients pay and tip from their own phones, securely store cards-on-file, and automate recurring membership payments—all while routing earnings directly to the right spa professional. [Explore Payments & POS](/payments/) Automated outreach to keep clients engaged ## Boost bookings with personalized marketing Create highly personalized sequences of emails and text messages to rebook clients, welcome first-time guests, encourage reviews, and upsell memberships. [Explore Automated Flows](/features/automated-flows/) Direct communication for better client relationships ## Stay connected via text messaging Communicate directly with clients via text messaging, facilitating appointment confirmations, reminders, and personalized interactions. [Explore Phone Calls & Texting](/features/call-text-chat/) Upgrade without the stress ## Switch to Mangomint with zero downtime Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - Switching software is one of the most nerve-shattering choices, Mangomint was right there every step of the way. Moving 10 years of data into their platform worked beautifully. **Serenity Massage Spa** via [Trustpilot](https://www.trustpilot.com/reviews/691f852e5c06789df4fb2653) - Mangomint has been an incredible asset to our business. The platform is extremely user-friendly for both our team and our 20,000 clients. The multi-location functionality seamlessly shares client information between locations, and whenever we need help, their customer service is literally a message away. **Michelle L.** via [G2](https://www.g2.com/products/mangomint/reviews/mangomint-review-12416886)Massage therapist whose studio uses Mangomint - I switched to Mangomint after over a year trying to decide on a product. Mangomint met all of my qualifications and more. Clients are regularly filling out the intake forms and adding their credit card info when they book without reminders from us. I am extremely happy with Mangomint. **Mariah M.** via [G2](https://www.g2.com/products/mangomint/reviews/mangomint-review-7863056)Massage studio owner who switched to Mangomint #### Explore our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### How does Mangomint help grow my massage studio? Mangomint’s advanced features help massage studios boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? You can also boost rebooking and retention through features our [targeted marketing flows](/features/automated-flows/) and [memberships and packages](/memberships-and-packages/). - ###### How does Mangomint help reduce booking errors? Mangomint’s [online booking](/features/online-booking/) and [calendar & scheduling](/features/scheduling/) features minimize booking errors by syncing appointments in real-time and preventing double-bookings. Our Resources feature also helps ensure any massage treatment rooms are only booked when available. Clients can only book available slots, and automated reminders ensure clients are up-to-date on their appointment, minimizing no-shows and cancellations. - ###### How do clients book appointments in Mangomint? Mangomint's online booking feature is login-free and embeds directly on your website. Clients can book an appointment without ever leaving your business’s website (no third-party marketplaces here!) or needing to log-in. We like to keep it simple. Appointments can be booked in just a few clicks: clients select services, add their phone and email, agree to your cancellation policy, and _voila_, they're booked! If you have clients who prefer to call to book, [Express Booking™](/features/express-booking/) makes it easy to complete bookings via a text link. - ###### Does Mangomint support multi-location massage studios? Yes! Mangomint makes it easy to manage [multi-location studios](/features/multi-location/). You can add multiple locations to your booking flow or use location-specific booking links. It’s easy to keep track of multiple locations on the back end, too—simply toggle between locations on the calendar. - ###### Is Mangomint HIPAA compliant? Yes! Mangomint’s maintains [HIPAA compliance](/blog/mangomint-is-now-hipaa-compliant/) (with a signed BAA) to protect sensitive client data, including consent forms, health conditions, and allergy information, safeguarding client privacy. We also include many features needed to stay compliant, like storing client data and documents for 7+ years. Reach out to our Support Team to enable HIPAA compliance. - ###### Can I manage client intake forms and SOAP notes in Mangomint? Absolutely! Mangomint’s [Integrated Forms](/features/integrated-forms/) allow you to create customized intake forms, including health questionnaires and consent forms. You can also create and manage SOAP (Subjective, Objective, Assessment, Plan) notes digitally in Mangomint to securely document client visits, track progress on the client timeline, and reference notes during follow-up sessions. Our forms are also HIPAA compliant (with a signed BAA) if your massage studio requires this. - ###### Can I manage treatment rooms or equipment in Mangomint? You can assign specific treatment rooms or equipment to services with our Resources feature to track usage and make sure you’re never double booked. - ###### Does Mangomint support recurring appointments and membership billing? Absolutely! Mangomint offers [recurring appointments](/learn/repeating-appointments/) and automated [membership billing](/features/memberships-and-packages/), ideal for massage studios offering subscription-based services. This ensures consistent client bookings and hassle-free payment processing. - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, Integrations (Shopify, Webhooks, etc.), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. - ###### How do I switch to Mangomint? When you are ready to switch to Mangomint, a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many massage studios who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer my client data when switching to Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews? You can find reviews from other studios using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated salon and spa software with 4.9 stars on Capterra and G2 🥳 ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/solutions/medical-spa-software/ # #1 software for high-performing med spas ## Unlock your med spa's full potential Every wasted minute is lost revenue. Mangomint helps you sell more, automate your revenue growth, and create an effortless client experience. ## Join 10,000+ med spa professionals who switched to Mangomint ### Key features for med spas: Upgrade without the stress ## Switch to Mangomint with zero downtime Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - Switching to Mangomint has been a game-changer. From booking appointments online or in-clinic to filling out consent forms to completing outcome notes, everything is streamlined, fast, and easy. **Regina L.** from Pure Beauty Aesthetics via [Trustpilot](https://www.trustpilot.com/reviews/68b0f414d4f0d0333207ab88) - Mangomint streamlines the day-to-day workflow, saving time and reducing scheduling errors. It's a great tool for any practice that values efficiency and smooth client communication. **Angeli C.** via [G2](https://www.g2.com/products/mangomint/reviews/mangomint-review-11807199) - Mangomint even added a way to collect health intake forms and log treatment notes which allows us to keep appointment information and HIPAA protected health information all in one place, saving us a ton of time and energy and removing the need for a separate software. **Caroline C.** via [G2](https://www.g2.com/products/mangomint/reviews/mangomint-review-11347522) ### One platform. Endless connections. Mangomint integrates with industry leaders like [Doxy.me](https://doxy.me), [Docovia](https://docovia.com), and [Mailchimp](https://mailchimp.com) to give your med spa business the flexibility and power it needs—without the complexity. [Learn more about integrations](/integrations/) #### Explore our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### Is Mangomint HIPAA compliant? Yes! Mangomint maintains [HIPAA compliance](https://www.mangomint.com/blog/mangomint-is-now-hipaa-compliant/) (with a signed BAA) for our med spa customers to protect sensitive client data. We also include many features med spas need to stay compliant, like storing client data and documents for 7+ years. Reach out to our Support Team to enable HIPAA compliance. - ###### Is Mangomint an EHR/EMR? Yes, Mangomint is an electronic medical record (EMR) with a minimalist, user-friendly interface. We capture all the essential client information medical spas need without turning your dashboard into a complex medical chart. From HIPAA-compliance to forms, charting, and integrated client profiles, our EMR is a comprehensive solution—just without the cluttered, clunky interface. - ###### Is Mangomint PIPEDA or PHIPA compliant? Not yet. We offer all of the necessary protections for sensitive health information, but PIPEDA is much broader in focusing on all types of personal data. While we always treat your client's data with the utmost sensitivity and care, our experts may occasionally encounter this information, such as when troubleshooting your account or helping with setup. - ###### How does Mangomint help grow my medical spa? Mangomint’s med spa software offers advanced features from client management to marketing that help medical spas boost appointments, reduce no-shows, increase client retention. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge?). [Our marketing flows](/features/automated-flows/) and [memberships and packages](/features/memberships-and-packages/) incentivize rebookings and boost recurring revenues. - ###### How does Mangomint help reduce booking errors? Mangomint’s [online booking](/features/online-booking/) and [calendar & scheduling](/features/scheduling/) features minimize booking errors by syncing appointments in real-time and preventing double-bookings. Clients can only book available slots and automated reminders ensure clients are up-to-date on their appointment. - ###### How do clients book appointments in Mangomint? Mangomint's [online booking](/features/online-booking/) feature is login-free and embeds directly on your website. Clients can book an appointment without ever leaving your website (no third-party marketplaces here!) or needing to log-in. We like to keep it simple. Appointments can be booked in just a few clicks: clients select services, add their phone and email, agree to your cancellation policy, and _voila_, they're booked! If you have clients who prefer to call to book, [Express Booking™](/features/express-booking/) makes it easy to complete bookings via a text link. - ###### Does Mangomint support call-to-book services? Yes! Many medical spas using Mangomint prefer to limit online booking to consultations and require clients to call for booking additional services. You can direct clients to call to book in your online booking flow. For clients that do call to book, use [Express Booking™](/features/express-booking/) to send clients a booking link via text and easily confirm the appointment. - ###### Can I manage client intake in Mangomint? Yes! Mangomint’s [Integrated Forms](/features/integrated-forms/) can be used to manage client intake. You can add external forms directly to your website or send automated form reminders via text once a client books their appointment. Forms save directly to your client’s profile so your providers can easily reference the form during appointments. - ###### Does Mangomint offer telehealth for medical spas? Mangomint offers a seamless intergration with our trusted telehealth partner [Doxy.me](https://doxy.me/en/), so you can offer secure virtual visits without extra software. Doxy.me offers HIPAA-compliant virtual meeting rooms so your medical spa can securely connect with clients from anywhere. These virtual rooms can be easily linked to any med spa appointment, including consultations, for a fully integrated client experience. - ###### Does Mangomint offer Good Faith Exams (GFEs)? Mangomint has integrations with both Docovia and [Doxy.me](http://doxy.me/) for medical spas that offer telehealth services and Good Faith Exams. You can learn more on our [Integrations page](/integrations/). - ###### Does Mangomint offer a waitlist for client bookings? Yes, our [Intelligent Waitlist](/features/scheduling/) lets clients sign up to be notified if their desired appointment slot opens up. Your team is automatically notified when there’s a match so you can quickly fill a gap on the calendar. - ###### Does Mangomint support multi-location medical spas? Mangomint makes it easy to manage [multi-location medspas](/features/multi-location/). You can add multiple locations to your booking flow or use location-specific booking links. It’s easy to keep track of multiple locations on the back end, too—simply toggle between locations on the calendar. - ###### Does Mangomint support medical charting? Mangomint's [Integrated Forms](/features/integrated-forms/) feature meets the intake and charting needs of medical spas (including maintaining [HIPAA compliance](https://www.mangomint.com/blog/mangomint-is-now-hipaa-compliant/) once enabled). You can customize intake forms and SOAP notes, upload visual templates or client photos, and annotate images. Integrated Forms make gathering client responses easy, too. You can automate response requests, plus seamless collect feedback and signatures from providers, and store saved notes directly in your client's profile. - ###### How much does Mangomint cost? Mangomint costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. - ###### How do I switch to Mangomint's medical spa software? When you are ready to switch to Mangomint, a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many medical spas who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer my client data when switching to Mangomint? Yep! We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### What kind of customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews? You can find reviews from medical spas using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/) and [G2](https://www.g2.com/products/mangomint/reviews). We’re proud to be the highest-rated medical spa software with 4.9 stars on Capterra and G2 🥳 ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/solutions/nail-salon-software/ # The #1 software for top nail salons ## Reach your salon's full potential Simplify bookings, improve client experiences, and grow your revenue—all from one intuitive and powerful platform. ## Join 10,000+ nail salon professionals who switched to Mangomint #### Key features for nail salons: - Login-free online booking - Add-ons and service customizations - Book via SMS & collect card-on-file - Nail art inspiration photo upload - Group bookings - Embedded two-way texting - Support for 2 technician-services - Pay via SMS - Payroll calculation and processing ### BUILT FOR NAIL SALONS ## Everything you need to power your business We care about the details. Every aspect of the platform has been carefully crafted to make your day-to-day easier. Calendar Online Booking Sales & Payments Calls & Texts Marketing Booking for high-demand nail salons ## Keep your chairs full with Express Booking™ Express Booking™ simplifies complex services, reduces phone calls, and locks in appointments—clients can book quickly without any unnecessary steps. [Explore Express Booking™](/features/express-booking/) Keep your calendar organized ## Simplify appointment scheduling Manage high-volume bookings and reduce no-shows with a powerful calendar system that keeps your schedule organized and optimized. [Explore Calendar & Scheduling](/features/scheduling/) Book more, worry less ## Online booking without the hassle Let your clients book their favorite services anytime, anywhere—reducing phone calls, minimizing no-shows, and keeping your salon busy. [Explore Online Booking](/features/online-booking/) Fast and secure transactions ## Streamline your checkout process Let clients check out and tip from their phones, store payment details securely, and set up automated billing—all while directing payments to the right artist. [Explore Payments & POS](/payments/) Digital gift cards made easy ## Boost revenue, attract new clients Increase client loyalty and attract new customers with customizable digital gift cards—perfect for every occasion. [Explore Gift Cards](/features/gift-cards/) Effortless inventory management ## Keep your products fully stocked Easily track nail products, avoid stockouts, and boost retail sales with real-time inventory management tailored for your salon. [Explore retail & inventory](/features/retail-and-inventory/) Upgrade without the stress ## Switch to Mangomint with zero downtime Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - Mangomint is my 3rd software in 9 months and I am obsessed. The user interface is top notch and the features justify the cost. Customers rave about booking online, and the Mangomint team was essential in helping my small business improve retention. **Roberta S.** Owner of Smudge Nail Bar via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___7023839) - Mangomint has completely transformed the way we run our nail salon. The platform is incredibly intuitive and easy to use, with smart features that actually make our day smoother—like automated checkout and real-time booking updates. **Cape Cod Nail Co.** via [G2](https://www.g2.com/products/mangomint/reviews/mangomint-review-11298558) - Mangomint is extremely user friendly. My team and I love the ease of scheduling. We especially love the membership feature. We are proud to say that our spa has repeat guests because of it. **Kelly M.** Founder of Purely Pampered Nail Spa**** #### ****Explore our features**** ****Scheduling & Payments**** ****[#### Calendar & Scheduling](/features/scheduling/)[#### Payments & Point-of-Sale](/payments/)[#### Online Booking](/features/online-booking/)[#### Express Booking™](/features/express-booking/)[#### Mobile Apps](/features/mobile-apps/)**** ****Client Relationships**** ****[#### Client Management](/features/client-management/)[#### Phone](/features/phone/)[#### Memberships & Packages](/features/memberships-and-packages/)[#### Forms & Charting](/features/integrated-forms/)[#### Gift Cards](/features/gift-cards/)**** ****Marketing & Automation**** ****[#### Automated Flows](/features/automated-flows/)[#### Campaigns](/features/campaigns/)[#### Offers & Discounts](/features/offers-and-discounts/)[#### Virtual Waiting Room](/features/virtual-waiting-room/)**** ****Management**** ****[#### Retail & Inventory](/features/retail-and-inventory/)[#### Staff Management](/features/staff-management/)[#### Reporting](/features/reporting/)[#### Multi-Location](/features/multi-location/)[#### Payroll Processing](/features/payroll-processing/)[#### Integrations](/integrations/)**** ****See more**** #### ****Frequently Asked Questions**** - ###### ****How does Mangomint help grow my nail salon?**** ******** ****Mangomint’s advanced features help salons boost appointments, reduce no-shows, increase client retention, and more.**** ****[Our login-free online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? You can also boost rebooking and retention through features like [offers](/features/offers-and-discounts/) and [targeted marketing flows.](/features/automated-flows/)**** - ###### ****How does Mangomint help reduce booking errors?**** ******** ****Mangomint’s [online booking](/features/online-booking/) and [calendar & scheduling](/features/scheduling/) features minimize booking errors by syncing appointments in real-time and preventing double-bookings. Clients can only book available slots, and automated reminders ensure clients are up-to-date on their appointment, minimizing no-shows and cancellations.**** ****For nail salons offering more advanced services and custom nail art, our [Integrated Forms](/features/integrated-forms/) and [service customizations](/blog/introducing-service-customizations/) help ensure clients book the correct appointment and are matched with the best artist.**** - ###### ****Can I manage walk-in clients in Mangomint?**** ******** ****Yes! Mangomint’s [Virtual Waiting Room](/features/virtual-waiting-room/) and [Express Booking™](/features/express-booking/) feature let you \*\*\*\*efficiently manage walk-ins—from texting a link to collect a card-on-file to notifying clients when their nail tech is ready.**** - ###### ****Does Mangomint support multi-location nail salons?**** ******** ****Yes! Mangomint makes it easy to manage [multi-location salons](/features/multi-location/). You can add multiple locations to your booking flow or use location-specific booking links. It’s easy to keep track of multiple locations on the back end, too—simply toggle between locations on the calendar.**** - ###### ****Can I set custom and variable pricing for different artists, designs, or service levels?**** ******** ****Absolutely! Mangomint’s [Service Customizations](/blog/introducing-service-customizations/) allow you to set flexible pricing options based on service complexity or time required. You can also set tiered pricing based on your nail techs’ experience, seniority, or specialized skills.**** - ###### ****How much does Mangomint cost?**** ******** ****Mangomint costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here!**** ****If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information.**** - ###### ****Can I try Mangomint for free?**** ******** ****Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data.**** ****You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team.**** - ###### ****How do I switch to Mangomint?**** ******** ****When you are ready to switch to Mangomint’s nail salon software, a dedicated team member will guide you step-by-step through this process in your [free demo](https://www.mangomint.com/demo/). The chat on this screen will also connect you directly to an expert who can help. **** - ###### ****Can I transfer my client data when switching to Mangomint?**** ******** ****Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history.**** ****Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free.**** - ###### ****What customer support does Mangomint offer?**** ******** ****Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag).**** ****If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/).**** - ###### ****Where can I find Mangomint reviews?**** ******** ****You can find reviews from salons using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated salon software with 4.9 stars on Capterra and G2 🥳**** ## ****Find out if Mangomint is right for you**** ****[Book a live demo](/demo/)[Try it now](/trial/)**** ******** ******** ******** --- URL: https://www.mangomint.com/solutions/skincare-studio-software/ # Designed for top skincare studios ## Unlock your skincare studio's full potential Mangomint helps you sell more, automate your revenue, and create effortless client experiences—so you can focus on delivering radiant results. ## Join 10,000+ skincare professionals who switched to Mangomint #### Key features for skincare studios: - Login-free online booking - Book via SMS & collect card-on-file - Service add-ons & customizations - Intake form automation - Before and aftercare sequences - Equipment & room booking - Client timeline & treatment notes - Memberships & packages - Checkout & pay via SMS ### BUILT FOR SKINCARE STUDIOS ## Everything you need to power your business We care about the details. Every aspect of the platform has been carefully crafted to make your day-to-day easier. Calendar Online Booking Sales & Payments Calls & Texts Marketing Easy client data collection ## Simplify client intake with digital forms Create customizable digital intake forms and consent documents that automatically sync with client profiles, ensuring accurate and accessible information. [Explore Integrated Forms](/features/integrated-forms/) Maximize upsells and add-ons ## Offer customized services to boost revenue Adjust service durations, pricing, and add-ons effortlessly, allowing your team to upsell and tailor treatments without complicating your schedule. [Explore Service Customizations](/blog/introducing-service-customizations/) Comprehensive treatment documentation ## Enhance client care with detailed charting Utilize advanced charting tools to document treatments, track progress, and tailor future services, ensuring personalized client care. [Explore Charting](/features/integrated-forms/) Automated client engagement ## Grow retention with targeted email campaigns Set up automated pre- and post-treatment emails and texts, such as for chemical peels, to educate clients and encourage follow-up appointments. [Explore Automated Flows](/features/automated-flows/) Optimized product management ## Stay in control of your inventory Track product sales, monitor stock levels, and receive low-stock alerts to ensure you always have the right products available for your clients. [Explore retail & inventory](/features/retail-and-inventory/) Seamless and secure transactions ## Simplify payments with integrated processing Offer clients a smooth checkout experience with support for various payment methods, including contactless options and mobile wallets. [Explore Payments & POS](/payments/) Upgrade without the stress ## Switch to Mangomint with zero downtime Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - Our clinic upgraded to Mangomint 8 months ago. It has been such an easy integration for our staff to learn the booking system, as well as the ease in creating forms needed for our business. Our staff loves it and the chat support messenger has been SO helpful when we have any questions. **Skin Remedies Medical** via [Trustpilot](https://www.trustpilot.com/reviews/68ae1bd269be4dbc7299e848) - We've been using Mangomint for our spa for 3 months, and we absolutely love it! Their customer support is outstanding, always responsive, knowledgeable, and truly helpful. I highly recommend Mangomint to anyone in the spa industry. It’s a game-changer for both client experience and business management. **Eri M.** Owner at Lomilomi Hana Lima via [Trustpilot](https://www.trustpilot.com/reviews/68b612b799e547f1c939b959) - From the moment you start using Mangomint, the team feels like your best friends—everyone is genuinely eager to help and educate you along the way. The software is incredibly easy to use, and that ease is truly unbeatable. I’ve used many scheduling software options, and Mangomint is hands down the best. **Leah D.** via [G2](https://www.g2.com/products/mangomint/reviews/mangomint-review-12459799) #### Explore our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### How does Mangomint help grow my skincare studio business? Mangomint’s advanced features help salons boost appointments, reduce no-shows, increase client retention, and more. Our login-free [online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? You can also boost rebooking and retention through features our [automated marketing flows](/features/automated-flows/) and [memberships and packages](/features/memberships-and-packages/). - ###### How does Mangomint help reduce booking errors? Mangomint’s [online booking](/features/online-booking/) and [calendar & scheduling](/features/scheduling/) features minimize booking errors by syncing appointments in real-time and preventing double-bookings. Clients can only book available slots, and automated reminders ensure clients are up-to-date on their appointment, minimizing no-shows and cancellations. - ###### How do clients book appointments in Mangomint? Mangomint's online booking feature is login-free and embeds directly on your website. Clients can book an appointment without ever leaving your skincare studio’s website (no third-party marketplaces here!) or needing to log-in. We like to keep it simple. Appointments can be booked in just a few clicks: clients select services, add their phone and email, agree to your cancellation policy, and _voila_, they're booked! If you have clients who prefer to call to book, [Express Booking™](/features/express-booking/) makes it easy to complete bookings via a text link. - ###### Does Mangomint offer a waitlist for client bookings? Yes, our [Intelligent Waitlist](/features/scheduling/) lets clients sign up to be notified if their desired appointment slot opens up. Your team is automatically notified when there’s a match so you can quickly fill a gap on the calendar. - ###### Does Mangomint support multi-location studios? Yes! Mangomint makes it easy to manage [multi-location studios](/features/multi-location/). You can add multiple locations to your booking flow or use location-specific booking links. It’s easy to keep track of multiple locations on the back end, too—simply toggle between locations on the calendar. - ###### Does Mangomint track SOAP notes? Yes! Mangomint’s [Integrated Forms](/features/integrated-forms/) let you create and manage SOAP (Subjective, Objective, Assessment, Plan) notes digitally. You can securely document client visits, track progress on the client timeline, and reference notes during follow-up sessions. Our forms are also HIPAA compliant (with a signed BAA) if your skincare studio requires this! - ###### Can Mangomint keep track of client allergies or special needs? Yes! Mangomint’s [client management](https://www.mangomint.com/features/client-management/) feature lets you securely store detailed client profiles, including allergy information, skin sensitivities, and special needs. This allows skincare professionals to provide personalized treatments safely and effectively. - ###### Does Mangomint offer pre- and post-care instructions? Absolutely! You can use Mangomint’s [marketing & automation](/features/automated-flows/) tools allow you to send pre- and post-care instructions, personalized follow-up messages, and product recommendations, enhancing client engagement and boosting retail sales. - ###### Can I set variable pricing for different providers or service levels in Mangomint? Yes! Mangomint’s [service customizations](/blog/introducing-service-customizations/) allow you to set tiered pricing based on experience, seniority, or specialized skills. You can also manage add-ons with variable pricing using service customizations. - ###### Does Mangomint have a point-of-sale system? We sure do! Mangomint includes a [Point-of-Sale (POS) System](/payments/) that supports secure payment processing for both services and retail products. You can accept various payment methods, including credit cards, gift cards, and mobile payments, while also managing receipts and sales reports seamlessly. - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. - ###### How do I switch to Mangomint? When you are ready to switch to Mangomint, a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many skincare studios who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer my client data when switching to Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews? You can find reviews from other skincare studios using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated salon and spa software with 4.9 stars on Capterra and G2 🥳 ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/solutions/spa-software/ # Built for top-performing spas ## Elevate every aspect of your spa Seamlessly manage appointments, client intake, memberships, and payments—all from one powerful, intuitive platform. ## Join 10,000+ spa professionals who switched to Mangomint ### Key features for spas: Upgrade without the stress ## Switch to Mangomint with zero downtime Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - After 18+ years in the industry, we've used every booking system on the market. All are complete duds compared to Mangomint. Hands down - best spa booking software on the market! **Waterside Day Spa & Salon** via [Trustpilot](https://www.trustpilot.com/reviews/68fa5703b4fc0d4291ab1aec) - Mangomint has improved every aspect of our workflow, from appointment management to payment processing, and their call and chat support has been there every step of the way. The system is reliable, secure, and easy for both our team and our clients to use. **Daniel F.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6879350)Spa director who switched to Mangomint - After reviewing a dozen spa apps, I decided on Mangomint and I'm very happy with my decision. My therapists find it easy to use to make appointments and my clients find it very easy to schedule online. My favorite feature is the amazing chat support. They are quick to respond and very helpful! I highly recommend Mangomint. **Lynne C.** from Cardinal Massage via [Trustpilot](https://www.trustpilot.com/reviews/68b10d1ce7fe4f3ac473fcea) #### Explore our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### How does Mangomint help grow my spa business? Mangomint’s advanced features help spas boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? You can also boost rebooking and retention through features our [targeted marketing flows](/features/automated-flows/) and [memberships and packages.](/features/offers-and-discounts/) - ###### How does Mangomint help reduce booking errors? Mangomint’s [online booking](/features/online-booking/) and [calendar & scheduling](/features/scheduling/) features minimize booking errors by syncing appointments in real-time and preventing double-bookings. Clients can only book available slots, and automated reminders ensure clients are up-to-date on their appointment, minimizing no-shows and cancellations. - ###### How do clients book appointments in Mangomint? Mangomint's [online booking](/features/online-booking/) feature is login-free and embeds directly on your website. Clients can book an appointment without ever leaving your business’s website (no third-party marketplaces here!) or needing to log-in. We like to keep it simple. Appointments can be booked in just a few clicks: clients select services, add their phone and email, agree to your cancellation policy, and _voila_, they're booked! If you have clients who prefer to call to book, [Express Booking™](/features/express-booking/) makes it easy to complete bookings via a text link. - ###### Does Mangomint support multi-location spas? Yes! Mangomint makes it easy to manage [multi-location studios](/features/multi-location/). You can add multiple locations to your booking flow or use location-specific booking links. It’s easy to keep track of multiple locations on the back end, too—simply toggle between locations on the calendar. - ###### Does Mangomint offer multi-service booking? Yes! Mangomint allows clients to book multiple services in a single appointment seamlessly. Whether a client wants a massage followed by a facial or a body treatment with a sauna session, the system automatically schedules each service with the appropriate provider and resources. This ensures a smooth experience for both clients and staff while preventing scheduling conflicts. - ###### Is Mangomint HIPAA compliant? Yes! Mangomint’s maintains [HIPAA compliance](/blog/mangomint-is-now-hipaa-compliant/) (with a signed BAA) to protect sensitive client data, including consent forms, health conditions, and allergy information, safeguarding client privacy. We also include many features needed to stay compliant, like storing client data and documents for 7+ years. Reach out to our Support Team to enable HIPAA compliance. - ###### Can I manage SOAP notes in Mangomint? Absolutely! Mangomint’s [Integrated Forms](/features/integrated-forms/) allow you to create and manage SOAP (Subjective, Objective, Assessment, Plan) notes digitally in Mangomint to securely document client visits, track progress on the client timeline, and reference notes during follow-up sessions. Our forms are also HIPAA compliant (with a signed BAA) if your massage studio requires this! - ###### Can I manage treatment rooms or equipment in Mangomint? You can assign specific treatment rooms or equipment to services with our Resources feature to track usage and make sure you’re never double booked. - ###### Does Mangomint track my spa retail inventory? Yes! Mangomint’s [retail and inventory management system](/features/retail-and-inventory/) allows you to track product sales, monitor stock levels, and receive low-stock alerts. Whether you sell skincare products, essential oils, or wellness supplements, Mangomint keeps your inventory organized with automated stock management, ensuring you never run out of client favorites. - ###### Does Mangomint support recurring appointments and membership billing? Absolutely! Mangomint offers [recurring appointments](/learn/repeating-appointments/) and automated [membership billing](/features/memberships-and-packages/), ideal for spas offering subscription-based services. This ensures consistent client bookings and hassle-free payment processing. - ###### Does Mangomint support group bookings? Yes, our [Group Booking](/features/online-booking/) feature lets each client select their services, fill out their own intake forms, and manage payments without needing to book separate appointments. - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. - ###### How do I switch to Mangomint? When you are ready to switch to Mangomint, a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many spas who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer my client data when switching to Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews? You can find reviews from other spas using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated spa software with 4.9 stars on Capterra and G2 🥳 ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/solutions/tattoo-piercing-studio-software/ # Tattoo & piercing studio software ## Elevate all aspects of your studio Streamline bookings, enhance client communication, and grow your business with powerful and beautiful software tools. ## Join 10,000+ tattoo & piercing professionals who switched to Mangomint #### Key features for tattoo & piercing studios: - Book via SMS & collect card-on-file - Waiver & consent form automation - Inspiration photo upload for clients - Embedded two-way texting - Direct-to-artist payment routing - Pay via SMS - Before and aftercare sequences - Photo timeline for clients - Login-free consultation booking ### BUILT FOR TATTOO & PIERCING STUDIOS ## Everything you need to power your business We care about the details. Every aspect of the platform has been carefully crafted to make your day-to-day easier. Calendar Online Booking Sales & Payments Calls & Texts Marketing Book more, stress less ## Schedule consultations and appointments better Manage complex sessions with flexible scheduling. Adjust booking, set artist availability, and avoid double-booking to keep your studio running smoothly. [Explore Calendar & Scheduling](/features/scheduling/) Fully digital and compliant waivers ## Streamline client intake and consent Securely collect client waivers and medical history with integrated digital forms. Automatically sync records to client profiles for seamless compliance and easy access. [Explore Integrated Forms](/features/integrated-forms/) Detailed client records ## Personalize your client experience Keep track of client design preferences, inspiration photos, and session notes—all in one place. Stay organized and make every appointment seamless from consultation to final session. [Explore Client Management](/features/client-management/) Effortless messaging and approvals ## Communicate with clients in real-time Discuss design approvals, appointment reminders, and aftercare instructions via text message—a better way to communicate with clients. [Explore Phone Calls & Texting](/features/call-text-chat/) Flexible, secure transactions ## Upgrade your checkout process Go beyond cash—let clients pay and tip with credit cards or by mobile. Increase revenue, store cards securely, and make checkout seamless for artists. [Explore Payments & POS](/payments/) Intuitive and automated marketing ## Keep clients engaged Send personalized reminders, follow-ups, and promotions automatically. Keep your clients connected and your schedule full with targeted messaging campaigns that run themselves. [Explore Automated Flows](/features/automated-flows/) Upgrade without the stress ## Switch to Mangomint with zero downtime Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - The biggest thing that made us choose Mangomint was its ability to support multi-location business. That has been a problem with other software we've looked at, and Mangomint does it very elegantly and very well. It makes my life a lot easier. **Clay M.** Owner of Atomic Tattoos #### Explore our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### How does Mangomint help grow my tattoo & piercing studio? Mangomint’s advanced features help studios boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? You can also boost rebooking and retention through features like [targeted marketing flows](/features/automated-flows/). - ###### Can I manage new client intake in Mangomint? Well, yes! Our [Integrated Forms](/features/integrated-forms/) also help manage new client intake and ensure clients book the correct appointment and are matched with the best artist. You can also set up automated reminders to make sure clients fill out intake forms before they arrive. - ###### Does Mangomint support call-to-book services? Yes! If you require consultations for tattoo and piercing appointments, you can direct clients to call to book on your website and in your online booking flow. For clients that do call to book, use [Express Booking™](/features/express-booking/) to send clients a booking link via text and easily confirm the appointment. - ###### Can clients book consultations or multi-session tattoo appointments through Mangomint? Yes! Mangomint’s [online booking](/features/online-booking/) system lets clients schedule initial consultations, design reviews, and multi-session tattoo appointments seamlessly. Automated reminders help reduce no-shows and keep clients engaged throughout the process. - ###### Can I manage walk-in clients in Mangomint? Yes! Mangomint’s [Virtual Waiting Room](/features/virtual-waiting-room/) and [Express Booking™](/features/express-booking/) feature let you** **efficiently manage walk-ins—from texting a link to collect a card-on-file to notifying clients when their artist is ready. - ###### Does Mangomint support tattoo & piercing studios with booth renters? Yes! Mangomint’s software works seamlessly for tattoo & piercing studios with booth renters. Our software supports the booth rental model with direct booking links, automatic payment routing, customizable client management settings, and more. - ###### Can I set custom pricing for different tattoo designs and piercings? Absolutely! Mangomint’s [Service Customizations](/blog/introducing-service-customizations/) allow you to set flexible pricing options based on tattoo design complexity, size, or time required. You can also create customized piercing packages with add-ons like jewelry upgrades. - ###### Is Mangomint HIPAA compliant for storing client consent forms and health information? Yes! Mangomint’s maintains [HIPAA compliance](/blog/mangomint-is-now-hipaa-compliant/) (with a signed BAA) to protect sensitive client data, including consent forms, health conditions, and allergy information, safeguarding client privacy. We also include many features needed to stay compliant, like storing client data and documents for 7+ years. Reach out to our Support Team to enable HIPAA compliance. - ###### How much does Mangomint cost? Mangomint costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, HIPAA compliance, Integrations (Mailchimp, Shopify, Webhooks), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. - ###### How do I switch to Mangomint? When you are ready to switch to Mangomint, a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many studios who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer my client data when switching to Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews? You can find reviews from studios using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated software with 4.9 stars on Capterra and G2 🥳 ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/solutions/wellness-center-software/ # HIGHEST-RATED SOFTWARE FOR WELLNESS CENTERS ## Bring out the best in your business Take control of your scheduling, marketing, memberships, and more with Mangomint's all in one intuitive and modern platform. ## Join 10,000+ wellness professionals who switched to Mangomint #### Key features for wellness centers: - Login-free online booking - Book via SMS & collect card-on-file - Memberships & packages - Room and equipment management - Group bookings - Add-ons and customizations - Automated intake forms & waivers - Embedded two-way texting - Treatment notes & client timeline ### BUILT FOR WELLNESS CENTERS ## Everything you need to power your business We care about the details. Every aspect of the platform has been carefully crafted to make your day-to-day easier. Calendar Online Booking Sales & Payments Calls & Texts Marketing Create dependable recurring revenue ## Drive loyalty with flexible membership options Offer tailored membership programs with automatic billing, enhancing client retention and ensuring predictable revenue streams. [Explore Memberships & Packages](/features/memberships-and-packages/) Automated outreach to keep clients engaged ## Boost engagement with personalized marketing Create highly personalized sequences of emails and text messages to rebook clients, welcome first-time guests, encourage reviews, and upsell memberships. [Explore Automated Flows](/features/automated-flows/) Simplify your day with an intuitive interface ## Master complex scheduling with ease Manage multiple services and providers effortlessly, allowing clients to book back-to-back comprehensive sessions. [Explore Calendar & Scheduling](/features/scheduling/) Self-service booking for clients ## Effortless booking for services and resources Let clients book appointments and reserve equipment like saunas and plunge pools online, reducing admin and preventing double-booking—so your team can focus on delivering exceptional experiences. [Explore Online Booking](/features/online-booking/) Optimize your workflow from the moment clients arrive ## Streamline check-ins with our Virtual Waiting Room Reduce front desk interruptions and keep your schedule on track by letting clients check in and receive real-time updates from their phones. [Explore Virtual Waiting Room](/features/virtual-waiting-room/) Efficiently manage your team ## Optimize staff scheduling Organize staff schedules, monitor performance metrics, and facilitate seamless communication to ensure optimal team coordination. [Explore Staff Management](/features/staff-management/) Upgrade without the stress ## Switch to Mangomint with zero downtime Our team handles the entire migration process, including client data, memberships, and inventory records—so you can transition without losing critical business information. ### Don’t just take our word for it Hear from real Mangomint customers why they made the switch. - After 25+ years in the spa and wellness industry, Mangomint is by far the best system I've used. Since switching in 2022, not once has it failed, no outages, no missed bookings, no downtime. It's consistent, trustworthy, and allows me to run my business with complete peace of mind. **Christina L.** Founder of Ripristinare Retreat via [Trustpilot](https://www.trustpilot.com/reviews/68b069624a8c1e9b6dac7dce) - So far I feel so great about Mangomint. The onboarding process was so personalized which made it feel really special. I felt like they actually cared about us and our business. Between the user-friendliness, ease in online booking and amazing customer service, this software is a no-brainer for businesses. **Emily D.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___6835516)Wellness studio manager who switched to Mangomint - Customers even like the software and how easy it is for them to book appointments online. The ease of navigation, learning center and customer support are top notch! I cannot say enough good things about Mangomint. **Nicky S.** via [Capterra](https://www.capterra.com/p/187593/Mangomint/#Capterra___7011507)Day spa owner who switched to Mangomint #### Explore our features Scheduling & Payments #### [Calendar & Scheduling](/features/scheduling/) #### [Payments & Point-of-Sale](/payments/) #### [Online Booking](/features/online-booking/) #### [Express Booking™](/features/express-booking/) #### [Mobile Apps](/features/mobile-apps/) Client Relationships #### [Client Management](/features/client-management/) #### [Phone](/features/phone/) #### [Memberships & Packages](/features/memberships-and-packages/) #### [Forms & Charting](/features/integrated-forms/) #### [Gift Cards](/features/gift-cards/) Marketing & Automation #### [Automated Flows](/features/automated-flows/) #### [Campaigns](/features/campaigns/) #### [Offers & Discounts](/features/offers-and-discounts/) #### [Virtual Waiting Room](/features/virtual-waiting-room/) Management #### [Retail & Inventory](/features/retail-and-inventory/) #### [Staff Management](/features/staff-management/) #### [Reporting](/features/reporting/) #### [Multi-Location](/features/multi-location/) #### [Payroll Processing](/features/payroll-processing/) #### [Integrations](/integrations/) See more #### Frequently Asked Questions - ###### What types of wellness centers use Mangomint? Mangomint supports all types of wellness centers offering massages, acupuncture, hydrotherapy, skincare, sauna and cold plunge, and more. With customizable settings, you can tailor the platform to fit your studio’s unique needs, from specialized treatments to retail sales. - ###### How does Mangomint help grow my wellness center? Mangomint’s advanced features help wellness centers boost appointments, reduce no-shows, increase client retention, and more. [Our login-free online booking](/features/online-booking/) makes it easy for clients to book in just a few clicks, which reduces drop off during the booking process. Automated appointment reminders help minimize no shows (and did we mention they’re free of charge)? You can also boost rebooking and retention through features our [targeted marketing flows](/features/automated-flows/) and [memberships and packages](/features/memberships-and-packages/). - ###### How do clients book appointments in Mangomint? Mangomint's online booking feature is login-free and embeds directly on your website. Clients can book an appointment without ever leaving your business’s website (no third-party marketplaces here!) or needing to log-in. We like to keep it simple. Appointments can be booked in just a few clicks: clients select services, add their phone and email, agree to your cancellation policy, and _voila_, they're booked! If you have clients who prefer to call to book, [Express Booking™](/features/express-booking/) makes it easy to complete bookings via a text link. - ###### Does Mangomint support multi-location wellness centers? Yes! Mangomint makes it easy to manage [multi-location studios](/features/multi-location/). You can add multiple locations to your booking flow or use location-specific booking links. It’s easy to keep track of multiple locations on the back end, too—simply toggle between locations on the calendar. - ###### Is Mangomint HIPAA compliant? Yes! Mangomint’s maintains [HIPAA compliance](/blog/mangomint-is-now-hipaa-compliant/) (with a signed BAA) to protect sensitive client data, including consent forms, health conditions, and allergy information, safeguarding client privacy. We also include many features needed to stay compliant, like storing client data and documents for 7+ years. Reach out to our Support Team to enable HIPAA compliance. - ###### Can I manage treatment rooms or equipment in Mangomint? You can assign specific treatment rooms or equipment to services with our Resources feature to track usage and make sure you’re never double booked. You can also use resources to cap capacity for services like sauna or cold plunge that allow multiple clien ts to book. - ###### Can I manage client intake in Mangomint? Absolutely! Mangomint’s [Integrated Forms](https://www.mangomint.com/features/integrated-forms/) allow you to create customized intake forms tailored to each wellness service, including health questionnaires, consent forms, and progress tracking. This ensures you gather the right information to personalize client experiences. - ###### Does Mangomint offer multi-service booking? Yes! Mangomint allows clients to book multiple services in a single appointment seamlessly. Whether a client wants a massage followed by a facial or a body treatment with a sauna session, the system automatically schedules each service with the appropriate provider and resources. This ensures a smooth experience for both clients and staff while preventing scheduling conflicts. - ###### Does Mangomint support group bookings? Yes, our [Group Booking](/features/online-booking/) feature lets each client select their services, fill out their own intake forms, and manage payments without needing to book separate appointments. - ###### Does Mangomint support recurring appointments and membership billing? Absolutely! Mangomint offers [recurring appointments](/learn/repeating-appointments/) and automated [membership billing](/features/memberships-and-packages/), ideal for wellness centers offering subscription-based services. This ensures consistent client bookings and hassle-free payment processing. - ###### How much does Mangomint cost? Mangomint’s software costs $120 per month + $10 per user. All Mangomint users get Express Booking, Virtual Waiting Room, Memberships, Forms, Integrations (Shopify, Webhooks, etc.), and Web Chat. No gatekeeping here! If you want to use our Phone, Payroll, or Marketing features, you can select these as optional add-ons. [Check out our Pricing page](/pricing/) for more information. - ###### Can I try Mangomint for free? Yes. You can create a [free trial account](/trial/) to try Mangomint. You’ll get access to our features plus demo data to make it easy to see everything in action before you import your own data. You can also [schedule a demo](/demo/) to get a personalized walkthrough with a member of our team. - ###### How do I switch to Mangomint? When you are ready to switch to Mangomint, a dedicated onboarding specialist who will work with you to build a step-by-step plan to switch. This is free service and takes some of the stress out of switching software. Many wellness centers who switch to Mangomint are up-and-running in as little as two weeks. Read about our onboarding process [here](https://www.mangomint.com/blog/switching-to-mangomint-without-any-downtime/). - ###### Can I transfer my client data when switching to Mangomint? Yes. We can transfer clients, products, and gift cards, and in many cases additional things like notes, services, transaction and appointment history. Your dedicated onboarding specialist will work with you to map out what data can be migrated and help build a plan for anything that needs to be recreated. All for free. - ###### What customer support does Mangomint offer? Mangomint offers U.S.-based (real human!) support via live chat on our website and in-app. Our support team is available 7 days a week and responds in 10 minutes or less. Oh, and our support is rated #1 on Capterra and G2 (not to brag). If you prefer self-guided support, we also offer resources via our [video library](/videos/) and [Learning Center](/learn/). - ###### Where can I find Mangomint reviews? You can find reviews from other studios using Mangomint on [Capterra](https://www.capterra.com/p/187593/Mangomint/), [G2](https://www.g2.com/products/mangomint/reviews), and [Trustpilot](https://www.trustpilot.com/review/mangomint.com). We’re proud to be the highest-rated salon and spa software with 4.9 stars on Capterra and G2 🥳 ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/) --- URL: https://www.mangomint.com/why-mangomint/ # What makes Mangomint special? To make it easier to understand how Mangomint's different from other salon and spa software, here's a list of our _core beliefs_ that shape how we build Mangomint. ## **1**No ugly software We designed Mangomint to be clean, intuitive, and require as little thought as possible to use. G2 ranked us the easiest to use software in 2025, and our clients tell us all the time how pleasant it is to use Mangomint. From the color-coded calendar to visual client timelines for appointment history, we put a lot of effort into the finer details to make Mangomint beautiful and simple. ## **2**Fast & reliable Software needs to be fast, which is why every interaction in Mangomint takes 100 milliseconds or less and with world-class reliability (read: no outages). Our engineers spend an enormous amount of time (see what we did there? 😉) on this so that your team can book and manage clients confidently. ## **3**Saving costs is a real thingSaving costs is real Mangomint offers solutions to help you automate taking appointment requests over the phone, following up with clients, and checking people in _(and more)_. This could allow you to reduce the amount of people you need to run your business (or help minimize the need to clone yourself), simplifying operations and reducing costs. ## **4**Aim to increase your profitsAim for more profits Mangomint's mission statement is delivering more profit to our customers, and we create tools to help you do just that. Our features help increase revenues with service customizations, improve client retention with memberships, and reduce no-shows with automated reminders _(and so much more)_. ## **5**Full functionality from anywhereWork from anywhere You can access _every_ Mangomint feature from _any_ device. It’s 2026 and you deserve better than a platform that limits what you can do from your phone. _Period._ ## **6**Invisible by design We believe that tech should be so seamlessly integrated into your business, it disappears. That's why our solution embeds on _your_ website vs. other platforms that run a marketplace and take your clients to third-party sites. If your clients don’t even realize that we are there, that’s when we know we succeeded. ## **7**Top-rated support Mangomint's pricing allows us to offer _all_ customers access to a highly-trained support team based in the U.S. They are available to answer your questions 7 days a week, 365 days a year, and typically respond in 6 minutes or less. Ask any Mangomint customer why they love us, and they'll tell you they love our support (so much so G2 ranked us best for Customer Support again in 2025). ## **8**We don’t hold you hostageNo hostages At Mangomint, we don't do contracts. That's why we don't require any upfront or year-long commitments _ever_. And in case you ever want to leave, just let us know and we'll give you a full export of your data—no jumping through hoops required. ## Find out if Mangomint is right for you [Book a live demo](/demo/)[Try it now](/trial/)