URL: https://www.mangomint.com/learn/waiting-room/

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[Calendar & Appointments](/learn/help-articles/calendar/)

[Virtual Waiting Room](/learn/help-articles/calendar/waiting-room/)

# Using the Virtual Waiting Room

This article covers how to check in clients to the waiting room from the calendar. Clients can also check in to the waiting room themselves using [Client Self Check-In](/learn/client-self-check-in/).

To check in a client to the waiting room from the calendar, select **Check-In > Waiting Room**.

Once the client is checked in to the waiting room, the service provider will be notified that their client is waiting if the [When a client is checked-in as "waiting"](/learn/automated-messages-check-in-process/#when-a-client-is-checked-in-as-waiting) automated message is enabled.

On the calendar, appointments that are waiting are displayed in purple. The **Calendar** app will also display a badge with the number of clients who are waiting.

To see the list of clients who are waiting, select the purple button in the lower-left corner of the calendar.

Once the client's service provider is ready, you can notify the client by selecting **Notify**. This allows you to easily notify clients who may have been waiting outside. The **Notify** button will only display if the [When staff member presses "Notify" button](/learn/automated-messages-check-in-process/#when-staff-member-presses-notify-button) automated message is enabled.

If you need to notify the client again, select **Send Again**.

When the appointment is ready to begin, select **In Service**.

Once you select **In Service**, the service provider will be notified that their client is ready if the [When client is checked-in for service](/learn/automated-messages-check-in-process/#when-client-is-checked-in-for-service) automated message is enabled. You can also [disable this automated message](/learn/staff-member-notifications/) for individual service providers.

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