URL: https://www.mangomint.com/learn/using-form-responses-with-flows/

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[Automated Flows](/learn/help-articles/automated-flows/)

# Using Form Responses with Flows

You can customize your automated flows using [form](/learn/help-articles/forms-and-charting/) responses.

- **Include form responses in messages:** Include a form response in a flow message by using a [merge tag](/learn/flow-message-types/#merge-tags). For example, if a client submits feedback on a form, send the feedback to an internal email address.

- **Send different messages based on the form response:** Send different flow messages based on the form response by using a filter. For example, if a staff member selected **Uneven skin texture** on a client’s skincare consultation form, send the client product recommendations for treating uneven skin texture. If the staff member selected **Fine lines and wrinkles**, send the client product recommendations for treating fine lines and wrinkles.

## Link copiedUsing form responses with flowsLink copied

To use form responses with flows, begin by [setting up the form template](/learn/creating-form-templates/).

When setting up a form template, you can enable the **Available in flows** toggle for specific form fields.

- When the **Available in flows** toggle is enabled for a form field, that form response can be used with flows.

- The **Unique name** will be the name of the filter and merge tag in the flow.

To create a flow based on a specific form response, you can use the following form fields:

- Dropdown

- Multiple Choice

- Choose One

- Toggle

To create a flow based on whether a form field was filled out or left empty, you can use the following form fields:

- Email

- Phone Number

- Short Answer

- Long Answer

- Signature

When you’re finished setting up the form template, use the **Form submitted** trigger to create custom flows.

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