URL: https://www.mangomint.com/learn/updating-voicemail-settings/

[Home](/learn/)

[Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/)

# Updating Phone & Voicemail Settings

-
-
-
-
-
-

After [enabling phone calls](/learn/completing-your-phone-call-application/), you can update phone and voicemail settings by opening the **Settings** app and going to **Business Setup > Phone Numbers > Manage settings**.

## Link copiedStraight to VoicemailLink copied

When enabled, all phone calls will go straight to voicemail. To automatically send calls to voicemail outside your business hours, you can use the [Outside Business Hours Voicemail](/learn/updating-voicemail-settings/#outside-business-hours-voicemail) setting.

## Link copiedCall Recording and TranscriptsLink copied

You can record and transcribe phone calls to:

- Revisit phone conversations and gather important details that may have been missed or forgotten.

- Keep records of client conversations that can be used as evidence when fighting [disputes](/learn/payment-disputes/).

- Monitor phone calls and gather insights into how staff members are communicating with clients.

You can customize your settings for recording and transcribing phone calls.

- **Automatic call recording:** When enabled, all phone calls will be automatically recorded and transcribed. Make sure you follow local rules and regulations regarding recording phone calls.

- **Call recording notifications:** When enabled, an audio message will play at the beginning of every phone call that announces the call is being recorded. Includes outbound phone calls.

- **Disable recording for outbound calls:** Specify whether outbound phone calls should **not** be recorded and transcribed. This setting will also disable the **call recording notification** for outbound phone calls only.

## Link copiedVoicemail GreetingLink copied

Your phone number includes a standard voicemail greeting. You can record a custom voicemail greeting if needed. If you record a custom voicemail greeting, it will **not** be used with the **Outside Business Hours Voicemail** setting.

## Link copiedOutside Business Hours VoicemailLink copied

When enabled, all phone calls will go straight to voicemail outside your business hours. To adjust your business hours, open the **Settings** app and select [Business Setup > Business Hours](/learn/business-hours/).

You can record a custom voicemail greeting for calls received outside business hours if needed. This allows you to use separate voicemail greetings for calls received within business hours and calls received outside business hours.

## Link copiedAuto-Reply After Missed CallLink copied

When enabled, you can send an automated text message to callers if their call is missed. This allows you to follow up with callers automatically so you never miss a connection. You can customize this automated text message as needed.

If the **Outside Business Hours Voicemail** setting is enabled, this automated text message will **not** be sent outside your business hours.

## Link copiedInternational CallingLink copied

When enabled, you can make outbound calls to international numbers. [Learn more about international calling](/learn/international-calling/).

## Can't find what you're looking for?

with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/).

***

[](/)

© Mangomint, Inc. All rights reserved.