URL: https://www.mangomint.com/learn/staff-member-notifications/ [Home](/learn/) [Staff Members](/learn/help-articles/staff-members/) # Staff Member Notifications - - - You can receive **in-app and push notifications** when different events occur, such as new appointments, missed calls, and online purchases. - **In-app notifications** will notify you directly within Mangomint. - **Push notifications** will be sent from the Mangomint mobile app on your phone or tablet. If you tap a push notification or select an in-app notification, you will go directly to that item, such as an appointment or waitlist opening. You can update your notification preferences in the following ways: - On desktop, select **User Profile **from your profile menu. Select your **Notifications **tab. - On desktop, click the bell icon and select the settings icon. - On mobile, tap the **Apps **icon to open the main menu. Tap **Profile Settings > Notifications**. You can also update another staff member’s notification preferences by opening the **Staff Members** app and selecting the **Notifications** tab for the staff member. To update another staff member’s notification preferences, you must be an Admin user, or you must have the [Can manage staff members](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings. ## Link copiedNotification optionsLink copied The following tables outline the available notification options. - **In-app notifications** will notify you directly within Mangomint. These notifications will also remain visible after being marked as read, allowing you to see a complete history within Mangomint of all the notifications you've received. - **Push notifications** will be sent from the Mangomint mobile app on your phone or tablet. You can configure push notifications on your device to alert you with a notification sound, if needed. Learn how you can also [prioritize push notifications from Mangomint](/learn/staff-member-notifications/#prioritizing-push-notifications-from-mangomint) so they always appear at the top of your notifications list. **Note: ** If you enable a push notification, the in-app notification will also be enabled by default. This ensures that even if you swipe away a push notification, you will still be able to see a complete history within Mangomint of all the notifications you’ve received. In addition, if you swipe away a push notification, the Mangomint mobile app will still display a badge until the in-app notification is marked as read. ### Link copiedAppointments with youLink copied The **Appointments with you** notification category allows you to manage notifications for appointments where you are assigned. | Notification | Description | Notification types | Available for | | ---------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------ | ----------------- | | **Appointment booked by a client in online booking** | Send a notification when an appointment is booked with you by a client. | In-app, Push | Service providers | | **Appointment booked by a staff member** | Send a notification when an appointment is booked with you by a staff member. | In-app, Push | Service providers | | **Appointment rescheduled by a client themselves** | Send a notification when an appointment with you is rescheduled by the client. | In-app, Push | Service providers | | **Appointment rescheduled by a staff member** | Send a notification when an appointment with you is rescheduled by a staff member. | In-app, Push | Service providers | | **Appointment canceled by a client themselves** | Send a notification when an appointment with you is canceled by the client. | In-app, Push | Service providers | | **Appointment canceled by a staff member** | Send a notification when an appointment with you is canceled by a staff member. | In-app, Push | Service providers | | **Client is checked in for service** | Send a notification when your client is checked in for service. This notification option is only available if the [When client is checked-in for service](/learn/automated-messages-check-in-process/) message is enabled. | In-app, Push | Service providers | ### Link copiedAll appointmentsLink copied The **All appointments** notification category allows you to manage notifications for all appointments, regardless of whether you are assigned to the appointment. | Notification | Description | Notification types | Available for | | ---------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Appointment booked by a client in online booking** | Send a notification when an appointment is booked by a client. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Appointment booked by a staff member** | Send a notification when an appointment is booked by a staff member. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Appointment rescheduled by a client themselves** | Send a notification when an appointment is rescheduled by the client. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Appointment rescheduled by a staff member** | Send a notification when an appointment is rescheduled by a staff member. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Appointment canceled by a client themselves** | Send a notification when an appointment is canceled by the client. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Appointment canceled by a staff member** | Send a notification when an appointment is canceled by a staff member. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Client is checked in for service** | Send a notification when a client is checked in for service. This notification option is only available if the [When client is checked-in for service](/learn/automated-messages-check-in-process/) message is enabled. | In-app, Push | Admin users and staff members with the [Can receive notifications for all appointments](/learn/staff-member-permissions/) permission. | | **Client joins waitlist in online booking** | Send a notification when a client adds themselves to the waitlist. | In-app, Push | Admin users and staff members with both the **Can receive notifications for all appointments** and **Can manage waitlist** [permissions](/learn/staff-member-permissions/). | | **New opening for waitlist entry** | Send a notification when there is a new opening for a waitlist entry. | In-app, Push | Admin users and staff members with both the **Can receive notifications for all appointments** and **Can manage waitlist** [permissions](/learn/staff-member-permissions/). | ### Link copiedClient activityLink copied The **Client activity** notification category allows you to manage notifications for online purchases, failed membership payments, and client form submissions. | Notification | Description | Notification types | Available for | | ----------------------------- | --------------------------------------------------------------- | ------------------ | -------------------------------------------------------------------------------------------------------------------- | | **Gift card purchased** | Send a notification when a client purchases a gift card online. | In-app, Push | Admin users and staff members with the [Can manage gift cards](/learn/staff-member-permissions/) permission. | | **Package purchased** | Send a notification when a client purchases a package online. | In-app, Push | Admin users and staff members with the [Can manage packages](/learn/staff-member-permissions/) permission. | | **Membership started** | Send a notification when a client starts a membership online. | In-app, Push | Admin users and staff members with the [Can manage memberships](/learn/staff-member-permissions/) permission. | | **Membership payment failed** | Send a notification when a client’s membership payment fails. | In-app, Push | Admin users and staff members with the [Can manage memberships](/learn/staff-member-permissions/) permission. | | **Form submitted** | Send a notification when a client submits a form. | In-app, Push | Admin users and staff members with the [Can view all form submissions](/learn/staff-member-permissions/) permission. | ### Link copiedMessages & callsLink copied The **Messages & calls** notification category allows you to manage notifications for messages and calls from clients, including web chat messages. | Notification | Description | Notification types | Available for | | -------------------------------------- | ----------------------------------------------------------------------------------------------------------- | ------------------ | ----------------------------------------------------------------------------------------------------------------- | | **New text message** | Send a notification when a text message is received. | Push | Admin users and staff members with the [Can view all conversations](/learn/staff-member-permissions/) permission. | | **Missed call or voicemail** | Send a notification when a phone call is missed or a voicemail is left. | In-app, Push | Admin users and staff members with the [Can view all conversations](/learn/staff-member-permissions/) permission. | | **New web chat** | Send a notification when a web chat message is received. | Push | Admin users and staff members with the [Can view all conversations](/learn/staff-member-permissions/) permission. | | **Someone tags you in a conversation** | Send a notification when someone [mentions](/learn/using-mentions-in-conversations/) you in a conversation. | In-app, Push | All users | ## Link copiedEnabling push notificationsLink copied To ensure you successfully receive push notifications from the Mangomint mobile app on your device, we recommend enabling push notifications directly through the Mangomint mobile app on your phone or tablet. This will allow your device to prompt you to allow push notifications if needed. If you are not receiving push notifications after enabling them, try following these steps on your device: - [Turn notifications on or off for a specific app on your iPhone](https://support.apple.com/en-us/120681) - [Turn notifications on or off for certain apps on Android](https://support.google.com/android/answer/9079661?hl=en#zippy=%2Cturn-notifications-on-or-off-for-certain-apps) ## Link copiedPrioritizing push notifications from MangomintLink copied If your iPhone or iPad has [Apple Intelligence](https://support.apple.com/en-us/121115) enabled, you can configure push notifications from the Mangomint mobile app to have **priority** over push notifications from your other apps. This will ensure push notifications from Mangomint always appear at the top of your notifications list instead of being hidden under your other push notifications. To prioritize push notifications from the Mangomint mobile app, follow these steps on your device: - [Turn on priority notifications for iPhone](https://support.apple.com/guide/iphone/summarize-notifications-reduce-interruptions-iph1fbe7d2b9/ios) - [Turn on priority notifications for iPad](https://support.apple.com/guide/ipad/summarize-notifications-reduce-interruptions-ipadf7f78ec1/ipados) ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved.