URL: https://www.mangomint.com/learn/resolving-a-remaining-balance/

[Home](/learn/)

[Sales & Checkout](/learn/help-articles/sales-and-checkout/)

[Refunds & Returns](/learn/help-articles/sales-and-checkout/refunds/)

# Resolving a Remaining Balance

When a refund is completed in a closed sale, the sale will have a status of **Closed (Remaining Balance)** if:

- An [amount](/learn/completing-a-refund/#refund-amount) was refunded instead of [line items](/learn/completing-a-refund/#refund-line-items).

- The sale had [multiple payments](/learn/how-to-split-payments/), and only a [single payment](/learn/refunding-a-single-payment/) was refunded.

To ensure you have accurate reports, you will need to resolve the remaining balance. However, sales with a **Closed (Remaining Balance)** status are still closed and will still be included in [Sales reports](/learn/sales-reports/) and the [Payroll report](/learn/payroll-report/).

## Link copiedResolving a remaining balanceLink copied

To resolve a remaining balance in a closed sale, select the sale and specify how to resolve the balance.

- [**Select refunded items:**](/learn/resolving-a-remaining-balance/#select-refunded-items) This option allows you to assign the refunded amount to specific line items in the sale, allowing you to also adjust commission, add products back to your inventory, and more.

- [**Collect payment:**](/learn/resolving-a-remaining-balance/#collect-payment) This option allows you to collect a new payment for the refunded amount. This is helpful if the client requested a refund so they could use a different payment method.

### Link copiedSelect refunded itemsLink copied

If you chose **Select refunded items**, you can resolve the remaining balance by assigning the refunded amount to specific line items in the sale.

- A separate refund will be created for the sale, which will keep track of how the balance was resolved and which line items were refunded.

- The status of the sale will change to **Closed (Partially Refunded) **or **Closed (Refunded)**, depending on whether the sale is partially or fully refunded.

### Link copiedCollect paymentLink copied

If you chose **Collect payment**, you can resolve the remaining balance by collecting a new payment for the refunded amount. This is helpful if the client requested a refund so they could use a different payment method.

Once the payment is complete and the balance is resolved, the status of the sale will change to **Closed**.

## Can't find what you're looking for?

with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/).

***

[](/)

© Mangomint, Inc. All rights reserved.