URL: https://www.mangomint.com/learn/receiving-web-chat-messages/

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# Receiving Web Chat Messages

Once web chat is [enabled on your website](/learn/enabling-web-chat/), website visitors can select the chat icon in the lower-right corner of your website to send a chat message.

When a new website visitor opens your chat window, they will see a welcome message. You can [customize your welcome message](/learn/enabling-web-chat/) as needed.

When a new website visitor sends their first chat message:

- They will see an **estimated response time** message that lets them know you typically respond in minutes. This message also allows them to enter their phone number if they prefer to be contacted directly. You can [customize your estimated response time message](/learn/enabling-web-chat/) as needed.

- If it is outside your [business hours](/learn/business-hours/), they will see an **outside business hours** message (if enabled) instead of your **estimated response time** message. This message also allows them to enter their phone number if they prefer to be contacted directly when the business is open. You can [customize your outside business hours message](/learn/enabling-web-chat/) as needed.

When you reply to a web chat message, if the website visitor closed the chat window, the chat icon will display a badge to let them know you replied.

Learn more about [replying to web chat messages](/learn/replying-to-web-chat-messages/).

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