URL: https://www.mangomint.com/learn/managing-appointments-from-the-client-portal/

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# Managing Appointments from the Client Portal

This article covers how to reschedule and cancel appointments from the client portal.

Clients can access the client portal from their [automated messages](/learn/help-articles/automated-messages/), and you can also add a link to the client portal to your flow messages using the [Client Profile Link merge tag](/learn/flow-message-types/#merge-tags). Clients do **not** need a username or password to access the client portal.

## Link copiedRescheduling appointments from the client portalLink copied

To allow clients to reschedule their own appointments from the client portal, open the **Settings** app and go to [Calendar & Appointments > Cancel & Reschedule > Allow self-rescheduling](/learn/cancellations-and-rescheduling/).

Once self-rescheduling is enabled, clients can select **Reschedule** in the client portal to reschedule an appointment.

When rescheduling, clients can select a new date and time. Clients will only see availability for the same staff member.

Appointments **cannot** be rescheduled if:

- The appointment duration was manually changed and is different from the default service duration.

- The appointment has services that are not available in online booking.

- The appointment has overlapping services. However, overlapping [buffer time](/learn/processing-finishing-and-buffer-times/) **does** allow the appointment to be rescheduled.

- The appointment is part of a [group](/learn/help-articles/calendar/group-booking/). However, the primary contact for the group **can** self-reschedule the entire group.

Learn more about the available [automated messages for rescheduled appointments](/learn/automated-messages-appointment-rescheduled/). These messages will only be sent when clients reschedule from the client portal, not when staff members reschedule from the calendar.

## Link copiedCanceling appointments from the client portalLink copied

To allow clients to cancel their own appointments from the client portal, open the **Settings** app and go to [Calendar & Appointments > Cancel & Reschedule > Allow self-cancellations](/learn/cancellations-and-rescheduling/).

Once self-cancellations are enabled, clients can select **Cancel** in the client portal to cancel an appointment. Learn more about the available [automated messages for canceled appointments](/learn/automated-messages-appointment-canceled/).

You can also use an [automated flow](/learn/help-articles/automated-flows/) to re-engage clients if their appointment is canceled and encourage them to rebook. The **Appointment cancellation follow up** pre-built flow and **Appointment canceled** trigger are available for you to use.

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