URL: https://www.mangomint.com/learn/listening-to-voicemails/

[Home](/learn/)

[Phone Calls & Texting](/learn/help-articles/phone-calls-and-texting/)

[Managing Phone Calls](/learn/help-articles/phone-calls-and-texting/managing-phone-calls/)

# Listening to Voicemails

After [enabling phone calls](/learn/completing-your-phone-call-application/), calls will go to voicemail if:

- The call is missed.

- There are no staff members [available for calls](/learn/managing-your-phone-call-availability/).

- The **Straight to Voicemail** or **Outside Business Hours Voicemail** settings are [enabled](/learn/updating-voicemail-settings/).

Conversations will be considered [open](/learn/viewing-conversations/#open-conversations-vs-closed-conversations) if a voicemail is received. Staff members can also receive [notifications](/learn/staff-member-notifications/) when a voicemail is received.

## Link copiedListening to voicemailsLink copied

To listen to a voicemail, [open the client’s conversation](/learn/viewing-conversations/) and locate the voicemail.

- The voicemail will display an auto-generated summary, allowing staff members to see why the client called.

- A **Positive** (green) or **Negative** (red) badge will also be included next to the summary, allowing staff members to easily see if the voicemail sentiment was positive or negative overall. For example, this can allow staff to quickly find negative voicemails and follow up with the client if needed.

Select **Listen** to listen to the voicemail and view a full transcript of the voicemail. Transcripts allow you to read the client's entire voicemail message and find key details at a glance.

## Can't find what you're looking for?

with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/).

***

[](/)

© Mangomint, Inc. All rights reserved.