URL: https://www.mangomint.com/learn/how-do-i-fix-an-unassigned-tip/

[Home](/learn/)

[Sales & Checkout](/learn/help-articles/sales-and-checkout/)

[Tips/Gratuity](/learn/help-articles/sales-and-checkout/tips-gratuity/)

# Fixing an Unassigned Tip on a Service Sale

This article covers how to fix an unassigned tip on a closed sale that has a service. To fix an unassigned tip on a closed sale that only has a gift card or package, [follow these steps](/learn/how-do-i-fix-an-unassigned-tip-on-a-gift-card-or-package-sale/).

To avoid unassigned tips, you can require staff assignments for services by opening the **Settings** app and going to** Payments & Checkout > Advanced Settings > Require Staff Assignments**.

## Link copiedFixing an unassigned tip on a service saleLink copied

If a client leaves a tip on a sale that has a service, and a staff member was not assigned to the service, the following message displays when the sale is closed.

To fix the unassigned tip, open the **Sales** app and select the sale.

Select **Reopen** from the "..." menu.

Assign the correct staff member to the service. This is the staff member who should receive the tip.

Select **Go To Payments > Complete** to complete the sale.

## Can't find what you're looking for?

with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/).

***

[](/)

© Mangomint, Inc. All rights reserved.