URL: https://www.mangomint.com/learn/how-do-i-fix-an-unassigned-tip-on-a-gift-card-or-package-sale/

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# Fixing an Unassigned Tip on a Gift Card or Package Sale

This article covers how to fix an unassigned tip on a closed sale that **only has a gift card or package**. To fix an unassigned tip on a closed sale that has a service, [follow these steps](/learn/how-do-i-fix-an-unassigned-tip/).

If a client leaves a tip on a sale that only has a gift card or package, the following message displays when the sale is closed.

To fix the unassigned tip, a service needs to be added to the sale so that a staff member can be selected. To do this, you can either:

- Add an existing service to the sale and change the service price to $0.

- Create a service called _Tip Assignment_ with a service price of $0 and add it to the sale.

## Link copiedAdding an existing service and changing the service priceLink copied

To add an existing service and change the service price, open the **Sales** app and select the sale.

Select **Reopen** from the "..." menu.

Add a service to the sale.

Update the service price to $0.

Confirm that the staff member assigned to the service is the staff member who should receive the unassigned tip.

Select **Go To Payments > Complete** to complete the sale.

## Link copiedAdding a Tip Assignment serviceLink copied

To create and manage services, you must be an Admin user, or you must have the [Can manage service settings](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings.

Open the** Services** app and create a _Tip Assignment_ service.

Set the service price to $0.

Open the **Sales** app and select the sale.

Select **Reopen** from the "..." menu.

Add the _Tip Assignment_ service to the sale.

Confirm that the staff member assigned to the service is the staff member who should receive the unassigned tip.

Select **Go To Payments > Complete** to complete the sale.

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