How do I close a sale that has completed through Poynt but not Mangomint?

Connection issues with Poynt and Mangomint can happen at times. Follow the steps here if you have successfully charged the client's credit card on Poynt but the sale remains open in Mangomint.

  • If you are still on the Waiting for Poynt payment screen, tap on Cancel.

  • On the Payments screen, select Other.

  • Optional: add in necessary notes for your reference.

  • Tap on Add to save.

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