URL: https://www.mangomint.com/learn/how-can-i-enforce-my-cancellation-policy/

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# Enforce Your Cancellation Policy

To enforce your [cancellation policy](/learn/cancellations-and-rescheduling/) and charge your cancellation fee, you can either use a Cancellation Fee service, or you can adjust the service price for the appointment during checkout.

To ensure you can charge your cancellation fee, you can require a credit card in [online booking](/learn/how-can-i-require-a-credit-card-for-online-booking/) and [Express Booking™](/learn/help-articles/calendar/express-booking/).

## Link copiedCharging a cancellation fee using a Cancellation Fee serviceLink copied

To create a Cancellation Fee service, you must be an Admin user, or you must have the [Can manage service settings](/learn/staff-member-permissions/) permission enabled in **Staff Member** settings.

Open the** Services** app and add a new category for **Cancellations**.

Add a service called **Cancellation Fee** and update the **Price**.

- For example, if you have a flat rate cancellation fee of $25, update the price to $25.

- If you charge a percentage of the service price for cancellations (e.g. 50% of the service price), update the price to $0. During checkout, you will adjust the price as needed.

On the calendar, select the appointment and select **Cancel/Delete** from the "..." menu. Select **Late Cancellation** or **No Show**.

Open the **Sales** app and select **New Checkout**.

Select the client and add the **Cancellation Fee** service. Adjust the price of the service, if needed.

Assign a staff member, if needed. This ensures that the staff member will receive any applicable [service commission](/learn/help-articles/staff-members/staff-compensation/).

Select **Go To Payments** and complete the checkout as you normally would.

## Link copiedCharging a cancellation fee by adjusting the service price for the appointmentLink copied

On the calendar, select the appointment and select **Cancel/Delete** from the "..." menu. Select **Late Cancellation** or **No Show**.

In the appointment details, select **Checkout**.

Change the service price to your cancellation fee. Select **Go To Payments** and complete the checkout as you normally would.

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