URL: https://www.mangomint.com/learn/flows-basics/

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[Automated Flows](/learn/help-articles/automated-flows/)

# Flows Basics

Flows are highly flexible and can be customized to your unique business needs.

In the following example, when a client has completed two facial appointments, they will receive a text message promoting a facial membership.

The basic building blocks of a flow include:

- **Trigger:** A trigger is the event in Mangomint that starts a flow, such as a booked appointment.

- **Conditions:** Conditions allow you to filter flows based on specific client criteria, such as appointment history. [Learn more about all the available conditions for flows](/learn/client-filters-for-automated-flows/).

- **Actions:** Actions allow you to send emails and text messages, [add to a client's account balance](/learn/add-to-a-clients-account-balance/#use-an-automated-flow-to-add-to-a-clients-account-balance), and more.

The table below provides a few examples of how you can use flows in Mangomint.

| Goal                                                                                                                                              | Flow example                                                                                                                                                                                                                             |
| ------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Send rebooking reminders to clients.**                                                                                                          | When a client completes a Botox treatment, send the client a rebooking reminder in two months.                                                                                                                                           |
| **Send review requests to clients.**                                                                                                              | When a client completes an appointment, send the client a text message with a link to leave a review (e.g. Google reviews).                                                                                                              |
| **Send pre and post-appointment instructions to clients based on booked services.**                                                               | • Two days before a client’s waxing or sugaring appointment, send the client pre-care instructions to help them prepare for their appointment.• When a client completes a spray tan appointment, send the client post-care instructions. |
| **Reward clients by giving them a discount or a free service or product.**                                                                        | When a client completes five appointments, send the client a text message with a promo code for a discounted service.                                                                                                                    |
| **Send different messages to clients or staff members based on selected **[**form responses**](/learn/using-form-responses-with-flows/)**.** | When a client selects a high rating on a feedback form, send the client a rebooking reminder. When a client selects a low rating, send a notification to an internal email address.                                                      |
| **Send direct purchase links to clients for specific membership plans.**                                                                          | When a client completes two massage appointments, send the client a text message with a link to purchase a massage membership online.                                                                                                    |
| **Send direct purchase links to clients for specific packages.**                                                                                  | When a client completes a haircut & color appointment, send the client an email with a link to purchase a haircut & color package online.                                                                                                |
| **Send direct purchase links to clients for gift cards.**                                                                                         | When a client completes an appointment in November, send the client a text message with a link to purchase your Black Friday [gift card promotion](/learn/creating-gift-card-promotions/) online.                                        |
| **Follow up with clients who purchased specific products.**                                                                                       | When a client purchases a specific product, send the client a text message the next day to remind them how to use the product. After three weeks, send the client a product refill reminder.                                             |
| **Re-engage clients if their appointment is canceled.**                                                                                           | When a client's appointment is canceled, send the client a text message reminding them to rebook.                                                                                                                                        |

The **Flows** app can be used in addition to the [Campaigns](/learn/help-articles/campaigns/) app and your [automated messages](/learn/help-articles/automated-messages/) from the **Settings** app.

Learn more about [building and activating a flow](/learn/building-and-activating-a-flow/).

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