URL: https://www.mangomint.com/learn/faq-reports/

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[Reports](/learn/help-articles/reports/)

# FAQ: Reports

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  ###### Why are some of my sales missing from my Payroll and Sales reports?

  Open sales are not included in Payroll or Sales reports until the sale is closed.

  The Payroll report and your Sales reports include all **closed sales** with a **sale date** in the selected time period. The sale date may be different than the date the sale was closed if you:

  - Manually change the sale date after the sale is closed

  - Require a [full payment](/learn/how-to-require-a-prepayment-for-online-booking/) in online booking and close the sale on a later date. The sale date is the date the sale was closed, not the date the full payment was collected in online booking.

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  ###### How can I include additional columns/info in my reports?

  Several reports are available for you to download as Excel files. These Excel files may include additional columns/information relevant to the report.

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  ###### Will archived staff members still appear in reports?

  Sales for archived staff members **will** continue to appear in [Sales](/learn/sales-reports/) and [Payment reports](/learn/payment-reports/).

  You can also manually select archived staff members from the staff selector before running the following reports:

  - **Service & Product Sales By Staff**

  - **Sales Summary**

  - **Business Intelligence: Appointments**

  - **Business Intelligence: Sales**

  - **Client Retention**

  Archived staff members will **not** appear in the [Payroll report](/learn/payroll-report/), even if they performed services during the selected time period. We recommend exporting this report **before** archiving a staff member. You can also unarchive a staff member to run the report and then archive them again.

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  ###### Will deleted products still appear in reports?

  Deleted products will continue to appear in your Sales reports, but they will be removed from your **Product Inventory** and **Product Inventory Changes** reports.

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  ###### How are deposits reflected in reports?

  Deposits are not included in the Payroll report or Sales reports until the service is completed and the sale is closed. However, deposits **are** included immediately in the **Payment Summary** and **Payment Details** reports. Cash deposits will also immediately affect the [cash drawer](/learn/help-articles/payments/cash-drawer/).

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