URL: https://www.mangomint.com/learn/faq-refunds-and-returns/

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# FAQ: Refunds & Returns

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  ###### How do I complete a product exchange?

  To complete a product exchange, [return the original product](/learn/product-returns/), then [complete a new sale](/learn/start-a-checkout-without-an-appointment/) for the new product.

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  ###### How do I refund an account balance deposit or gift card purchase?

  To refund an account balance deposit or gift card purchase, [complete a refund](/learn/completing-a-refund/) by using the **Refund line items** option. This option allows you to refund the payment to the client and adjust the client’s account balance or gift card balance.

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  ###### Can I change the staff member on a line item that was refunded?

  Line items on a sale cannot be edited if they were previously refunded. To make changes, you will need to fully refund the item and either add a new item to the existing sale or create a new sale.

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