URL: https://www.mangomint.com/learn/faq-online-booking/

[Home](/learn/)

[Online Booking](/learn/help-articles/online-booking/)

# FAQ: Online Booking

- Link copied

  ###### Why aren’t my services or staff members showing up in online booking?

  If your services or staff members aren’t displaying in online booking, or if your services and staff members are showing different availability in online booking than expected, try the following troubleshooting steps:

  - Make sure the services are [enabled in online booking](/learn/enable-services-for-online-booking/).

  - Make sure there are [staff members assigned to the services](/learn/link-services-to-staff-members/).

  - Make sure the assigned staff members have available [work hours](/learn/staff-member-work-hours/).

  - Make sure the assigned staff members are [enabled in online booking](/learn/adding-a-staff-member/#enable-or-disable-staff-members-in-online-booking).

  - Make sure any required [resources](/learn/help-articles/calendar/resources/) are available.

  - Check if the [Avoid Gaps](/learn/adjusting-online-booking-preferences/) setting is enabled, which can limit a staff member's availability.

  - Check if the service category is only available in online booking via a [direct link](/learn/add-categories-and-services/#creating-service-categories).

  If you need further assistance after following these troubleshooting steps, please reach out to chat support.

- Link copied

  ###### Can I enable/disable specific services or staff members in online booking?

  Yes, you can enable or disable specific services or staff members in online booking.

  - [Enable or disable services in online booking](/learn/enable-services-for-online-booking/)

  - [Enable or disable staff members in online booking](/learn/adding-a-staff-member/#enable-or-disable-staff-members-in-online-booking)

  - [Enable or disable specific services in online booking for a staff member](/learn/link-services-to-staff-members/)

- Link copied

  ###### Can I require a credit card or deposit in online booking?

  Yes, you can [require a credit card in online booking](/learn/how-can-i-require-a-credit-card-for-online-booking/) and [require a deposit in online booking](/learn/how-to-require-a-prepayment-for-online-booking/).

- Link copied

  ###### How do I add descriptions to my services in online booking?

  When creating or editing a service, you can add a description that will be visible in online booking.

- Link copied

  ###### Can clients join the waitlist in online booking?

  Yes, you can [allow clients to join the waitlist in online booking](/learn/how-clients-add-themselves-to-the-waitlist/).

- Link copied

  ###### Can I block a client from online booking?

  Yes, you can [block a client from online booking](/learn/block-a-client-from-online-booking/).

- Link copied

  ###### Can I track booking conversion rates with Google Ads or Meta?

  Yes, you can track booking conversions with Google Ads or Meta when clients successfully book online.

  To track conversions, you will need to create a **Thank you for booking** page (e.g. /thank-you) that lives on the** same domain** as your website. Then, reach out to chat support and provide us with the URL for this page. We can then set this URL as your **redirect page**, where visitors are redirected after they successfully book online.

  - In Google Analytics, you can configure a conversion event based on visits to your redirect page. Because this conversion event lives on the same domain, the entire visitor journey, including their original source, will be visible in Google Analytics.

  - You can add tracking pixels (including Meta tracking pixels) to your redirect page as needed to track conversions.

  Conversion tracking works on both desktop and mobile devices, even if your online booking opens in a separate browser tab. If your online booking opens in a separate browser tab, add the same tag to both the initial landing page and your redirect page, and the conversion tracking will work as expected.

## Can't find what you're looking for?

with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/).

***

[](/)

© Mangomint, Inc. All rights reserved.