URL: https://www.mangomint.com/learn/faq-memberships/

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# FAQ: Memberships

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  ###### Can I change or reset a client's membership billing date?

  Yes, you can change a client's membership billing date through the following options:

  - [Pausing and resuming the client's membership:](/learn/pause-and-resume-a-clients-membership/) When a paused membership resumes, the membership billing date may change, depending on the date the membership resumes.

  - [Renewing the client's membership early:](/learn/renew-a-clients-membership-early/) When a membership is renewed early, the client’s new billing cycle will begin on the date the membership was renewed.

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  ###### What happens if a credit card payment fails for a client's membership?

  When a credit card payment for a client's membership fails for the first time, the client's membership status will change to **Past Due**. The system will make four more charge attempts within seven days. If no payments are successful, the client's membership status will change to **Unpaid**.

  Learn more about the different [membership statuses](/learn/what-do-the-membership-statuses-mean/).

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  ###### How do I change the payment method on a client’s membership?

  To change the payment method on a client's membership, [open the client's membership details](/learn/how-to-find-a-clients-membership/) and select **Change Payment Method** from the "..." menu. Clients can also change their membership payment method via their [client portal](/learn/managing-memberships-from-the-client-portal/).

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  ###### Can I change the billing location for a client’s membership?

  To change the billing location for a client's membership, [open the client's membership details](/learn/how-to-find-a-clients-membership/) and select **Change Billing Location** from the "..." menu. Learn more about [membership billing locations](/learn/business-setup-membership-settings/).

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  ###### Can I create a beauty bank membership?

  Yes, you can [create an account balance membership plan](/learn/create-an-account-balance-membership-plan/) that automatically adds funds to the client's account balance each billing period. This can allow clients to gradually save up for premium services or contribute to a balance they can use toward their regular treatments.

  To learn more about how you can use beauty bank memberships, [visit our blog](/blog/beauty-bank-memberships/).

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  ###### How do I remove membership discounts during checkout?

  When [creating a membership plan](/learn/help-articles/memberships/managing-membership-plans/), you can add product and service discounts. These discounts will be automatically applied to **all** products and services purchased by clients with an active membership.

  You can manually remove these discounts during checkout if needed. This is helpful if the discounts do not apply to certain products or services.

  To remove a membership discount during checkout, select **Change price**.

  You can also remove the discount from the membership plan instead of each individual checkout.

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  ###### How do I change the price/discount on a client’s membership?

  Changing the price/discount on a client's membership is helpful if you'd like to offer the client special membership pricing/discounts, or if the client had a previous membership and you'd like to honor their previous pricing/discounts.

  To change the price/discount on a client's membership, [open the client's membership details](/learn/how-to-find-a-clients-membership/) and select **Change Prices/Discounts** from the "..." menu. Any price/discount changes you make will only affect the selected client’s membership. The changes will take effect with the next billing cycle.

  You can also change the price, discounts, and services in the membership plan instead of each client's membership.

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  ###### How do I add services or product usage to a client's membership?

  To manually add services or [product usage](/learn/help-articles/services/product-usage/) to a client’s service-based membership, [open the client's membership details](/learn/how-to-find-a-clients-membership/) and select **Add Extra Services** or **Add Extra Product Usages**. You can specify the quantity to add and set an expiration date as needed.

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  ###### How do I archive a membership plan?

  If you no longer offer a membership plan, you can archive the plan by opening the **Memberships** app and selecting **Manage plans**.

  Select the membership plan and select **Archive** from the "..." menu. If you need to unarchive a membership plan, contact chat support.

  When a membership plan is archived, any existing client memberships will remain active. Learn how you can [cancel a client's membership](/learn/cancel-a-clients-membership/).

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