URL: https://www.mangomint.com/learn/faq-flows/ [Home](/learn/) [Automated Flows](/learn/help-articles/automated-flows/) # FAQ: Flows - Link copied ###### Can I book a call with the Mangomint team if I need help with flows? Yes, you can [book a 1:1 consultation call](https://calendly.com/mangomint/account) with our team if you need help with flows. We can help you create flows and learn how to use flows to drive more profit for your business. - Link copied ###### What happens if I edit an active flow? Will existing flow runs be updated? If you edit an **active flow** that has flow runs in progress, each flow run may or may not update to the new version of the flow. It depends on where each client is in their flow run. A flow run **will** update to the new version if both of the following are true: - No steps were added, deleted, or edited (including edits to message content) **before** the client’s current place in the flow run. - The client’s next step in the flow run has not been deleted. A flow run will **not** update to the new version if either of the following is true: - Any steps were added, deleted, or edited (including edits to message content) **before** the client’s current place in the flow run. - The client’s next step in the flow run has been deleted. For example, you may have an active flow with 10 steps. Lisa is on step 3, and Chloe is on step 6. - **If you edit the trigger (step 1):** Neither flow run will update. - **If you only edit steps 5 and 10:** Lisa will update, but Chloe will not. - **If you only edit step 10:** Both Lisa and Chloe will update. - Link copied ###### What happens if I run out of marketing credits and I have active flows that require credits? Clients can trigger a flow even if you run out of marketing credits. However, emails and text messages in that flow will not be sent if you don't have enough marketing credits. If you don't have enough marketing credits to send a flow message, the client's flow run will pause for up to 24 hours while the system retries to send the message. - If you add enough marketing credits within 24 hours, the system will send the message, and the client's flow run will continue. - If you **don't** add enough marketing credits within 24 hours, the client's flow run will be automatically canceled. The **Ended by** column in the [Runs tab](/learn/viewing-flow-details-and-statistics/#runs-tab) will say **Time Expired**. If you are running low on marketing credits and you have active flows that require credits, the billing user will automatically receive an email notification. - Link copied ###### Can I manually remove a client from a flow run? If a client hasn't completed their flow run, you can manually remove them from the flow run. This can be helpful if a client no longer wants to receive messages related to a flow. Select the flow in the **Flows** app. Select the **Runs** tab and select **Cancel** next to the client. - Link copied ###### Which clients are eligible to receive marketing flow messages? Clients are eligible for marketing flow messages if any of the following are true: - The client has booked an appointment, completed a sale, or filled out a form within the last two years. - The client was previously subscribed to your marketing messages sent from another scheduling software or marketing platform (including our [Mailchimp integration](/learn/help-articles/integrations/mailchimp-integration/)) and their previous subscriptions have been verified and approved by the Mangomint team. In the client details, you can manage a client's message preferences. - Link copied ###### Can clients reply to flow texts? Can I see which flow messages a client has received? Yes, clients can reply to flow texts. The **Inbox** app is where you can view a client’s entire communication history in one place, including flow messages the client has received. - Link copied ###### How does the time delay step work? **Time delay** steps allow you to wait for a number of hours, days, or weeks before completing the next step in a flow. For example, you may want to wait two days (48 hours) after a client completes their appointment before sending them a message. Time delay steps include the following settings: - **Wait until certain day of the week:** Enable this toggle to select the days when you’d like to complete the next step. For example, you may prefer to send text messages Monday through Saturday when your business is open. - **Wait until certain time of day:** Enable this toggle to select the time when you’d like to complete the next step. For example, you may prefer to wait until 10 AM to start sending text messages to clients. Keep in mind that your time delay may _increase_ if you use the settings above. For example, if you wait **3 days** before sending a text, the client might not receive that text until **5 days later** if the following is true: 1. The client completes their appointment on Monday at 1 PM. 2. Wait 3 days _and_ wait until Saturday at 10 AM. 3. Send the client a text message. The client will receive this text message on Saturday at 10 AM (5 days later). ## Can't find what you're looking for? with us to talk to a real person and get your questions answered, or browse our [on-demand videos](/videos/). *** [](/) © Mangomint, Inc. All rights reserved.