URL: https://www.mangomint.com/learn/faq-custom-fees/

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[Custom Fees](/learn/help-articles/sales-and-checkout/custom-fees/)

# FAQ: Custom Fees

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  ###### Do custom fees affect staff member commission?

  Custom fees do **not** affect staff member commission. Custom fees only affect sale and payment totals, not line items.

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  ###### Are custom fees shown in online booking? What if a deposit or pre-payment is required?

  If you have **any** enabled custom fees, clients will see a disclaimer in online booking that fees may apply at checkout. This allows you to disclose potential fees to clients before they book so there are no hidden fees. The disclaimer will include fee names and fee amounts. Only fees enabled for the selected location in online booking will be shown.

  - **For full pre-payments, **all applicable custom fees will be shown and charged in online booking.

  - **For partial deposits, **only custom fees for the Credit Card payment method will be shown and charged in online booking. At final checkout, additional custom fees can be charged as needed.

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  ###### How do custom fees work with offers and discounts?

  Custom fees are added and calculated **after** any offers and discounts are applied.

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  ###### How can I make sure clients know additional custom fees may apply?

  If you have **any** enabled custom fees, clients will see a disclaimer in online booking and during [Express Booking™](/learn/help-articles/calendar/express-booking/) that fees may apply at checkout. This allows you to disclose potential fees to clients before they book so there are no hidden fees. The disclaimer will include fee names and fee amounts. Only fees enabled for the selected location in online booking or Express Booking™ will be shown.

  During [Client Self Checkout](/learn/client-self-check-out/), clients can also tap **Show Details** to view a detailed breakdown of all line items in the sale and any custom fees that were added.

  If you are an Admin user, you can also enable the [Receipt Preview](/learn/advanced-settings-payments-checkout/#receipt-preview) setting. When this setting is enabled, a detailed receipt preview will be shown to clients on your Front Desk Display if the client is paying via the [Front Desk Display](/learn/how-to-take-payments-with-the-front-desk-display/) or with [cash](/learn/calculating-change-for-cash-transactions/). This receipt preview will include all line items in the sale and any custom fees that were added, as shown below.

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  ###### Can I waive or remove a custom fee during checkout?

  After a custom fee is added during checkout, you can waive it (i.e. remove it) **before** the payment is in progress or completed. To waive a custom fee during checkout, select the trash icon next to the fee. Waived fees will not appear on the client's receipt or be displayed in [receipt previews](/learn/advanced-settings-payments-checkout/#receipt-preview).

  For custom fees that are added to specific payment methods, you can also waive the fee **before** it's applied by selecting the trash icon next to the fee as shown below.

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  ###### Can I create a negative custom fee to give clients a discount?

  Negative custom fees (flat rate and percentage) can be used to give clients a discount instead of adding a fee. This is helpful for giving clients a discount if they use a certain payment method.

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  ###### Are custom fees added to memberships, packages, and gift cards?

  For memberships, custom fees will **not** be added when the membership is billed. Custom fees **can** be added after a membership is applied during checkout.

  For packages and gift cards, custom fees **can** be added when they are sold and when they are used during checkout.

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  ###### Are custom fees taxable?

  Custom fees are taxed at the **service tax rate** or **product tax rate** from your [location settings](/learn/business-setup-locations/).

  - If the sale has a taxed **service**, the fee will be taxed at your **service** tax rate.

  - If the sale has a taxed **product** only, the fee will be taxed at your **product** tax rate.

  - If the sale has both a taxed service and a taxed product, the fee will be taxed at your **service** tax rate.

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  ###### How do split payments work with custom fees?

  For custom fees added to specific payment methods, if the client completes a [split payment](/learn/how-to-split-payments/), each payment can have its own fee. For percentage-based fees, the percentage will be calculated on each payment amount.

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  ###### Are there any reports for custom fees?

  [Custom Fee reports](/learn/custom-fee-reports/) allow you to view fee details, including how many times a fee was collected and which sales included a fee.

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