URL: https://www.mangomint.com/learn/faq-campaigns/

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[Campaigns](/learn/help-articles/campaigns/)

# FAQ: Campaigns

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  ###### Which clients are eligible to receive email campaigns?

  Clients are eligible to receive email campaigns if any of the following are true:

  - The client has booked an appointment, completed a sale, or filled out a form within the last two years.

  - The client was previously subscribed to your campaigns sent from another scheduling software or marketing platform (including our [Mailchimp integration](/learn/help-articles/integrations/mailchimp-integration/)), and their previous subscriptions have been verified and approved by the Mangomint team.

  In the client details, you can manage a client's messaging preferences and see the date until which they are eligible to receive marketing messages.

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  ###### What happens if a client unsubscribes from my campaigns or marks them as spam? Will it affect my automated messages such as appointment reminders?

  If a client unsubscribes from an **email campaign**, they will still receive [automated messages](/learn/help-articles/automated-messages/) since automated messages are sent from a different domain. If a client marks your email campaigns as spam, the client will be automatically unsubscribed from your email campaigns.

  If a client unsubscribes from a **text message campaign**, they will still receive [automated messages](/learn/help-articles/automated-messages/) since automated messages are sent from your local phone number instead of your marketing phone number.

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  ###### How do I cancel a scheduled campaign?

  To cancel a scheduled campaign, select **Cancel** from the "..." menu. When a scheduled campaign is canceled, it is changed to a Draft status.

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  ###### Can I use the Campaigns app instead of the Mailchimp integration?

  Yes, you can use the **Campaigns** app instead of the [Mailchimp integration](/learn/help-articles/integrations/mailchimp-integration/). You can also use both if needed.

  The [Flows](/learn/help-articles/automated-flows/) app is also available and allows you to send marketing emails and text messages to clients.

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  ###### Can I send email campaigns from a custom email address?

  Yes, you can [send email campaigns from a custom email address](/learn/help-articles/campaigns/using-a-custom-email-address/).

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