URL: https://www.mangomint.com/learn/automated-messages-check-in-process/

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[Automated Messages](/learn/help-articles/automated-messages/)

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# Automated Messages: Check-In Process

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The **Check-In Process** automated messages are available if the [waiting room](/learn/help-articles/calendar/waiting-room/) is enabled.

To configure your **Check-In Process** automated messages, open the **Settings** app and select **Automated Messages > Check-In Process**.

## Link copied15 minutes prior to appointment timeLink copied

The **15 minutes prior to appointment time** automated messages are used with the [Client Self Check-In](/learn/client-self-check-in/) feature. These automated messages allow clients to check in to the waiting room themselves, which can be helpful for businesses that do not have front desk staff available to check in clients.

## Link copiedWhen a client is checked-in as "waiting"Link copied

When a client is checked in to the waiting room by a staff member, or when a client checks in to the waiting room themselves, you can send a text message to the service provider to let them know their client is waiting.

## Link copiedWhen staff member presses "Notify" buttonLink copied

When a staff member selects the **Notify** button, you can send an email and text message to the client to let them know their service provider is ready for their appointment.

## Link copiedWhen client is checked-in for serviceLink copied

When a client is checked in for service, you can send a text message to the service provider to let them know their client is ready.

**Note: **

This automated message can be used even if the [waiting room](/learn/help-articles/calendar/waiting-room/) is disabled.

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