URL: https://www.mangomint.com/learn/automated-messages-appointment-booked/

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# Automated Messages: Appointment Booked

To configure your **Appointment Booked** automated messages and settings, open the **Settings** app and select **Automated Messages > Appointment Booked**.

## Link copiedImmediately when bookedLink copied

The **Immediately when booked** automated messages are sent immediately when appointments are booked.

### Link copiedSet appointments to Unconfirmed or ConfirmedLink copied

When appointments are booked, you can specify whether they should be set to **Unconfirmed** or **Confirmed**.

- **Unconfirmed: **All appointments will be automatically set to **Unconfirmed**. However, appointments that are booked _after _your **appointment confirmation requests **are scheduled to be sent will be automatically set to **Confirmed**. For example, if your confirmation requests are scheduled to go out two days before the appointment, but the appointment was only booked one day in advance, the confirmation requests will not be sent, and the appointment will be automatically set to **Confirmed**.

- **Confirmed: **All appointments will be automatically set to **Confirmed**.

### Link copiedSend for all bookingsLink copied

When an appointment is booked, you can send an email and text message to the client with their appointment information.

You can select the gear icon next to each message to enable or disable the **Send for appointments booked by a staff member** toggle. This toggle is helpful if you are transferring appointments from a previous scheduling software. For example, you can disable this toggle while you are transferring appointments and then enable it once you are done.

### Link copiedSend for online bookings onlyLink copied

When an appointment is booked online, you can send an email to an internal email address. This can be helpful if you’d like to be notified of all online bookings, regardless of whether you are assigned to the appointment.

### Link copiedSend for staff-made bookings onlyLink copied

When an appointment is booked by a staff member, you can send an email to an internal email address. This can be helpful if you’d like to be notified of all staff-made bookings, regardless of whether you are assigned to the appointment.

## Link copiedAppointment confirmation requests and remindersLink copied

You can set up **appointment confirmation requests** and **appointment reminders** to be sent to the client before their appointment.

- You can only send appointment confirmation requests if your appointments are automatically set to **Unconfirmed**.

- You can change the timing of each message by selecting the pencil icon.

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