URL: https://www.mangomint.com/features/virtual-waiting-room/

# Automate your client check-in process

Mangomint’s Virtual Waiting Room streamlines the check-in process and simplifies communication with clients.

Automate Check-In

## Offer a seamless client experience

Streamline how clients check in for appointments with automated workflows and notifications. Reduce front desk interruptions and keep clients and staff aligned. **See how it works:**

The system automatically **sends an email and text message** to the client 15 minutes before their appointment.

**The client checks themselves in** once they arrive using the link in the text message. Staff then get alerted that the client is waiting.

**Staff can trigger a text message** to let the client know that their service provider is ready for them.

Automated Notifications

## Get notified when clients arrive

Service providers can receive a text message as soon as a client checks in, whether through the front desk or a self check-in link. When it’s time to begin, select the appointment and use the Notify button to notify the client.

Real-time Insight

## Keep track of waiting clients

View the status of all clients—whether they are waiting inside or outside—in one place. When the client’s service provider is ready, notify the client via text message.

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#### [Client Management](/features/client-management/)

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#### [Automated Flows](/features/automated-flows/)

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#### [Virtual Waiting Room](/features/virtual-waiting-room/)

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#### [Retail & Inventory](/features/retail-and-inventory/)

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